product operations manager

Airtel Payments Bank

<div>
 
 
 About Us:
 
 
 
 Airtel Payments Bank, India's first payments bank is a completely digital and paperless bank. The bank aims to take basic banking services to the doorstep of every Indian by leveraging Airtel's vast retail network in a quick and efficient manner. At Airtel Payments Bank, we&rsquo;re transforming the way banking operates in the country. Our core business is banking and we&rsquo;ve set out to serve each unbanked and underserved Indian. Our products and technology aim to take basic banking services to the doorstep of every Indian. We are a fun-loving, energetic and fast growing company that breathes innovation. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers &amp; doers; people with passion, curiosity &amp; conviction; people who are eager to break away from conventional roles and do 'jobs never done before&rsquo;.
 
 
 
 
 
 
 About the Role:
 
 
 
 We are seeking a highly skilled
 
 Product Operations Manager
 
 who can drive operational efficiency, streamline product processes, and enable data‑driven decision-making across the product lifecycle. The ideal candidate will bring strong experience in analytics, SQL, cross‑functional execution, and product-oriented problem-solving. This role sits at the intersection of product strategy, analytics, and operational excellence.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate closely with field teams to ensure smooth day‑to‑day operations and timely execution of product-related activities.
 </li>
 <li>
 Gather ground-level insights from field operations to improve product processes, feature adoption, and implementation efficiency.
 </li>
 <li>
 Build, optimize, and standardize product development processes, ensuring smooth execution from ideation to launch.
 </li>
 <li>
 Track field performance metrics, identify bottlenecks, and work cross-functionally to drive on-ground improvements.
 </li>
 <li>
 Support rollout of new product features, tools, or processes with proper training, documentation, and feedback loops from the field.
 </li>
 <li>
 Drive alignment across cross-functional teams through effective communication, documentation, and operational rigor.
 </li>
 <li>
 Track key product operational KPIs, ensure data accuracy, integrity, and consistency across reports and dashboards.
 </li>
 <li>
 Build automated data workflows to reduce manual reporting and increase operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 <ul>
 <li>
 1- 3 years of experience in product operations (or a hybrid role).
 </li>
 <li>
 Strong command of SQL and data analysis
 </li>
 <li>
 Demonstrated experience working with cross-functional product teams.
 </li>
 <li>
 Strong problem-solving skills and the ability to convert ambiguity into structured solutions.
 </li>
 <li>
 Excellent communication and stakeholder management abilities.
 </li>
 <li>
 High attention to detail, process orientation, and documentation discipline.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 Airtel Payments Bank is transforming from a digital-first bank to one of the largest Fintech company. There could not be a better time to join us and be a part of this incredible journey than now. We at Airtel payments bank don&rsquo;t believe in all work and no play philosophy. For us, innovation is a way of life and we are a happy bunch of people who have built together an ecosystem that drives financial inclusion in the country by serving 300 million financially unbanked, underbanked, and underserved population of India. Some defining characteristics of life at Airtel Payments Bank are Responsibility, Agility, Collaboration and Entrepreneurial development : these also reflect in our core values that we fondly call RACE..
 
 
 
</div>

Product Operations Manager

JPMorganChase

<div>JOB DESCRIPTION 
Lead the planning engine that powers Marketing's product portfolio. Apply your financial acumen, analytical rigor, and strategic thinking to drive disciplined planning, governance, and efficacy measurement across a complex, fast-moving portfolio.
As a Product Portfolio Operations Manager in Marketing Product Portfolio Operations (PPO), you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. This role will support the Marketing Portfolio, owning the 6Q planning cadence, quarterly governance, and portfolio-wide efficacy measurement. You will partner closely with Finance, Business Management, Strategy, and product leaders to ensure investments align to Strategic Business Objectives, capacity matches demand, and every dollar delivers measurable value. Reporting to the Head of Product Portfolio Operations, you will operate in ambiguity, balance competing priorities, and drive continuous improvement in planning rigor and operational excellence. 
<div>Job responsibilities</div><div>
<ul><li>Own the 6Q planning cadence and portfolio roadmap, coordinating with Finance, Business Management, Strategy, and Planning leads to drive unified planning, alignment, and prioritization across the Marketing portfolio</li>
<li>Lead Quarterly Investment Planning (QIP) interlocks and deliverables, balancing capacity and funding while driving trade-offs and ensuring alignment to Strategic Business Objectives</li>
<li>Drive quarterly initiative governance and hygiene, conducting tollgate reviews, enforcing Jira Align standards, and providing monthly stakeholder materials to improve operational efficiency and predictability</li>
<li>Measure and report budget vs. actual performance on Investment Proposals (IPs) across LOBs and marketing entities, standardizing value measurement and ensuring consistency in reporting</li>
<li>Review and challenge business cases, publishing efficiencies, OKRs, and scorecards to articulate value delivered and enable informed funding decisions</li>
<li>Guide Area Product Owners (APOs) to improve planning and execution, seeking operational efficiency opportunities and reducing Strategic Portfolio Alignment (SPA) participation through scope clarity</li>
<li>Partner with CCB Product Operations, Finance, and Business Management to align governance processes, improve Jira Align hygiene, and drive continuous improvement in planning and reporting practices</li>
<li>Support Marketing Product Employee Experience by identifying capacity constraints, informing hiring and location strategy, and enabling data-driven resource planning decisions</li>
</ul></div><div>Required qualifications, capabilities, and skills</div><div>
<ul><li>5+ years of experience in program management, Product Portfolio Operations, or performance optimization within complex, multi-product environments</li>
<li>Strong financial background with proven ability to manage budgets, analyze variances, and partner with Finance and Business Management on planning and reporting</li>
<li>Demonstrated analytical expertise, including proficiency with advanced analytics tools and methodologies to deliver actionable insights and support strategic decision-making</li>
<li>Proven ability to operate in ambiguity with minimal direction, balancing competing priorities and driving clarity in complex, fast-moving environments</li>
<li>Experience managing governance processes, including quarterly planning cycles, business case reviews, and portfolio-level reporting</li>
<li>Proven ability to operate within the product development life cycle and agile methodologies, with strong understanding of dependency management and cross-functional coordination</li>
<li>Excellent communication and stakeholder management skills, with ability to influence senior leaders and drive alignment across multiple teams and functions</li>
</ul></div><div>Preferred qualifications, capabilities, and skills</div><ul>
<li>Experience in operations for complex portfolios (groups of products) within financial services or large enterprise environments, with familiarity in planning, location strategy, and capacity planning practices</li>
<li>Advanced knowledge of dependency management, cross-functional workstreams, and continuous improvement in reporting and analytics processes</li>
<li>Proficiency with Jira Align, Tableau, and other portfolio management and analytics tools</li>
<li>Agile or portfolio management certifications (e.g., SAFe, PMP, Certified Scrum Master)</li>
<li>Demonstrated success in delivering actionable insights and supporting strategic decision-making across multiple teams and functions</li></ul>
ABOUT US 
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div> 
 
</div><div>The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm&rsquo;s data sharing principles of security, customer control and convenience, and privacy.</div></div>

603 - Product Portfolio Operations Manager - Planning & Efficacy

Arcesium

<div>
 
 
 Product Lead &ndash; Office of R&amp;D
 
 
 
 
 
 
 Location: Hyderabad/Bangalore/Gurgaon
 
 
 
 
 
 Arcesium is a financial technology and professional services firm, delivering solutions to some of the world&rsquo;s most sophisticated financial institutions, including hedge funds, banks, and institutional asset managers. Expertly designed to achieve a single source of truth throughout a client&rsquo;s ecosystem, Arcesium&rsquo;s cloud-native technology is built to systematize the most complex tasks.
 
 
 
 
 
 Building on a platform developed and tested by one of the world&rsquo;s leading investment and technology development firms, the D. E. Shaw group, Arcesium launched as an independent company in 2015. Arcesium received additional equity backing from a second seed client, Blackstone Alternative Asset Management, the world&rsquo;s largest discretionary allocator to hedge funds. In January 2020, J.P. Morgan made a strategic investment in the company. Arcesium supports more than $675+ billion in assets with a staff of over 2000+ software engineering, accounting, operations, and treasury professionals.
 
 
 
 
 
 We are looking for an exceptionally talented individual to join our Product Group as a Product Lead in the Office of R&amp;D at one of our India offices. The Office of R&amp;D is Arcesium's central strategic function, responsible for overseeing all firm-funded R&amp;D initiatives while ensuring transparency, accountability, and ROI maximization.
 
 
 
 
 
 In this role, you'll be instrumental in strategic oversight and optimization of Arcesium's growing R&amp;D investment portfolio, ensuring our initiatives deliver maximum value and align with the firm's transformation objectives. Additionally, you'll also build scalable frameworks that enable the organization to innovate more efficiently - standardized investment prioritization processes, robust R&amp;D progress tracking, uniform firmwide insights (townhalls, board reporting, roadmaps), and more. Most importantly, you'll create the infrastructure and systems that empower teams across Arcesium to execute on R&amp;D initiatives at scale while maintaining strategic alignment across the organization.
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Design and implement scalable frameworks for evaluating R&amp;D investments, while also conducting independent review &amp; thought leadership to enable leadership to make data-driven decisions about capital allocation and strategic priorities.
 </li>
 <li>
 Develop and institutionalize repeatable processes for R&amp;D governance, creating structures that enable the organization to effectively manage an expanding portfolio of initiatives while aligning with the firm's transformation objectives
 </li>
 <li>
 Develop and manage comprehensive program monitoring systems while actively tracking R&amp;D initiatives, budget utilization, and milestone achievement - serving as the key liaison between Program Owners and leadership to drive visibility into progress, risks, and mitigation strategies
 </li>
 <li>
 Maintain the overall R&amp;D roadmap and drive comprehensive reporting across key forums (quarterly reviews, board meetings, townhalls) - delivering standardized insights on program progress, current and projected spend, strategic impact, wins, setbacks, and more.
 </li>
 <li>
 Architect standardized processes for measuring and monitoring ROI across the R&amp;D portfolio, working cross-functionally with Finance and CPD to establish consistent methodologies that enable data-driven investment decisions
 </li>
 <li>
 Assist in product operations; collect / analyze product usage, improve tooling and processes for product planning and execution.
 </li>
 <li>
 Assist with customer-facing content (roadmaps, client facing presentations) related to R&amp;D deliverables.
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll need:
 
 
 <ul>
 <li>
 7+ years of experience as a product manager, program manager or product operations manager
 </li>
 <li>
 Outstanding communication skills (written, verbal) with proven ability to influence various audiences (firm-wide, executive management) and translate complex concepts into clear, actionable insights
 </li>
 <li>
 Strong track record of implementing governance structures and measurement systems across complex organizations
 </li>
 <li>
 Strong Excel skills and a sound knowledge of Jira (or other software development tools); technical knowledge of databases and setting up analytical tools will be preferred.
 </li>
 <li>
 Be able to work in an environment where structure needs to be defined, and to work with multiple teams to set up new practices and processes.
 </li>
 <li>
 Critical thinking and the ability to articulate standpoints/ideas to influence multiple stakeholders.
 </li>
 <li>
 Experience working cross functionally across the organization: Technology, Product, Finance, Product Marketing, etc.
 </li>
 <li>
 Outstanding academic background &amp; passion to work in a high-tech software development environment. The candidate should be able to understand and translate technology very well, into simple yet comprehensive terms for end users.
 </li>
 </ul>
 
 
</div>

Product Lead - R&D

Plaid

<div>
 Product at Plaid builds the systems that power open finance for millions of developers and businesses. We are responsible for defining what we build, why we build it, and how we deliver it with excellence. This is a founding Product Operations role. It will report to the Head of Business Operations, who reports directly to Plaid&rsquo;s founder and CEO. As we scale into a multi-product company, we are investing in strengthening how Product operates &mdash; ensuring clarity of priorities, consistent execution, and high-quality product work.
 
 
 As our founding Product Operations Lead, you will define and own the operational backbone of the Product organization. You will work closely with Product, Engineering, Design, and Product Marketing to build the systems, cadences, and standards that help teams execute consistently and at high quality . You are a hands-on builder who enjoys operating from first principles and defining long-term strategy for your domain .
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering Operations).
 </li>
 <li>
 Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)
 </li>
 <li>
 Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process
 </li>
 <li>
 Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively
 </li>
 <li>
 Identify where automation, AI/agents, and other new workflows can materially change how product work gets done, and translate those ideas into adopted capabilities.
 </li>
 <li>
 Partner with Product leadership to reinforce a high-performing product culture, both virtually (e.g., Product All Hands) and in-person (e.g., Bi-Annual Product Summits / Onsites)
 </li>
 <li>
 Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning.
 </li>
 <li>
 Longer-term, own Product Manager onboarding and ongoing enablement, ensuring PMs ramp quickly and understand how great product work gets done at Plaid.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 8+ years of experience in Product Operations, Program Management, or a similar role.
 </li>
 <li>
 Experience in fast-moving, product-led organizations with limited tolerance for unnecessary process.
 </li>
 <li>
 Strong systems thinker who can design operating models that scale without adding bureaucracy.
 </li>
 <li>
 Proven scrappy executor who takes ownership and gets things done.
 </li>
 <li>
 Comfort operating in ambiguity and building from a blank page.
 </li>
 <li>
 Clear, concise communicator with strong written and verbal skills.
 </li>
 <li>
 Strong product instincts and empathy for Product Managers and cross-functional partners.
 </li>
 <li>
 Prior technical experience and/or the curiosity to build a deep understanding of Plaid&rsquo;s products
 
 
 </li>
 </ul>
 $150,000 - $230,000 a year
 
 
 The target base salary for this position ranges from $150,000/year to $230,000/year in Zone 1 (San Francisco).
 
 
 The base salary range listed for this full-time position excludes commission (if applicable), equity and benefits. The pay range shown on each job posting is the minimum and maximum target for new-hire salaries. Actual pay may be higher or lower depending on factors like skills, experience, and relevant education or training.
</div>

Product Operations

Dubizzle Labs

<div>
 We are looking for an experienced and organized
 
 Program Manager
 
 to drive the successful execution of our key product initiatives. In this role, you will be the "glue" that holds our cross-functional teams together. You will partner closely with Product Management, Engineering, Design, and Go-to-Market (GTM) teams to ensure we deliver high-quality products on time and aligned with business goals.
 
 
 Unlike a Project Manager who may focus on a single workflow, you will oversee a
 
 program
 
 of interconnected projects, managing dependencies, risks, and stakeholder communication to ensure the entire portfolio succeeds. You will also leverage your technical understanding of our stack (Firebase, APIs) and data (SQL, GA) to validate progress and drive data-backed decisions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Program Planning &amp; Strategy
 </li>
 <li>
 Collaborate with Product and Engineering leadership to translate high-level business goals into actionable program roadmaps.
 </li>
 <li>
 Define program scope, milestones, and success criteria for complex, cross-functional initiatives.
 </li>
 <li>
 Drive quarterly planning cycles (e.g., OKRs, PI Planning) to ensure resource allocation aligns with strategic priorities.
 </li>
 <li>
 Execution, Delivery &amp; Technical Validation
 </li>
 <li>
 Manage the end-to-end lifecycle of product programs from conception to launch and post-launch analysis.
 </li>
 <li>
 Establish clear feedback loops and meeting cadences (e.g., scrums, syncs, status reviews) without adding unnecessary bureaucracy.
 </li>
 <li>
 Identify, track, and mitigate risks and dependencies between different product teams (e.g., ensuring the backend team is ready for the frontend team&rsquo;s needs).
 </li>
 <li>
 Technical Checkpoints: Utilize a basic understanding of APIs and Firebase to better understand engineering blockers and facilitate smoother technical conversations between teams.
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Act as the primary bridge between technical teams (Engineering, DevOps) and business teams (Marketing, Sales, Customer Success).
 </li>
 <li>
 Ensure Go-to-Market (GTM) readiness by coordinating release schedules with product marketing and support teams.
 </li>
 <li>
 Facilitate trade-off decisions; help teams resolve conflicts regarding scope, schedule, and resources.
 </li>
 <li>
 Executive Communication &amp; Reporting
 </li>
 <li>
 C-Level Reporting: Manage relationships with C-suite executives, providing high-level strategic updates, presenting roadmaps, and fielding inquiries regarding program health and ROI.
 </li>
 <li>
 Translate technical progress into business impact updates for non-technical stakeholders.
 </li>
 <li>
 Foster a culture of accountability and transparency by maintaining a "single source of truth" for program status (using tools like Jira and Asana).
 </li>
 <li>
 Process Improvement &amp; Data Analysis
 </li>
 <li>
 Continuously assess and improve our product development lifecycle (PDLC) processes.
 </li>
 <li>
 Data-Driven Decisions: Use SQL and Google Analytics (GA) to query performance data, validate feature success post-launch, and provide quantitative reports to leadership.
 </li>
 <li>
 Champion Agile best practices while remaining flexible to the unique needs of the team.
 </li>
 <li>
 Conduct retrospective analysis on completed programs to institutionalize learnings.
 
 
 </li>
 </ul>
 
 Qualifications Required
 
 
 
 <ul>
 <li>
 Experience: 2+ years of experience in Program Management, Project Management, or Product Operations within a technology or software product company.
 </li>
 <li>
 Executive Presence: Proven experience engaging directly with C-level executives and senior stakeholders; ability to synthesize complex information into executive summaries and influence decision-making.
 </li>
 <li>
 Technical Literacy:
 </li>
 <ul>
 <li>
 Basic understanding of APIs (REST, client-server interaction) to discuss architecture trade-offs with engineers.
 </li>
 <li>
 Familiarity with mobile/web app infrastructure, specifically Firebase (or similar backend-as-a-service platforms).
 </li>
 </ul>
 <li>
 Data &amp; Analytics:
 </li>
 <ul>
 <li>
 Working knowledge of SQL for basic data querying and reporting.
 </li>
 <li>
 Proficiency with Google Analytics (GA) for tracking user behavior and program success metrics.
 </li>
 </ul>
 <li>
 Methodologies: Deep understanding of software development methodologies (Agile, Scrum, Kanban, Waterfall) and the Product Development Lifecycle (PDLC).
 </li>
 <li>
 Communication: Exceptional written and verbal communication skills; ability to influence stakeholders without direct authority.
 </li>
 <li>
 Tooling: Proficiency with project management and roadmapping tools (e.g., Jira, Confluence, Asana, AI tools).
 
 </li>
 </ul>
 
 Preferred (Nice To Have)
 
 
 
 <ul>
 <li>
 CSM (Certified Scrum Master), or CSPO certification.
 </li>
 <li>
 Experience engaging directly with Engineering teams or a background in a technical field (Software Engineering, Project management or Data/ business Analysis).
 </li>
 <li>
 Experience managing programs in a specific domain relevant to the company (e.g., FinTech, SaaS, AI/ML, Online Marketplace, or Lifestyle apps).
 </li>
 <li>
 Startup or scale-up experience (navigating ambiguity).
 
 
 </li>
 </ul>
</div>

Program Manager

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Sports Product Team at TikTok is dedicated to creating a global platform that drives sports discovery, fan engagement, and vibrant community culture. Our goal is to be the primary destination for sports enthusiasts worldwide. We are seeking an experienced product strategy &amp; operation manager with a passion for solving complex, cross-time-zone challenges. Ideal candidates have a spirit of exploration, actively identifying user needs and pain points, and driving innovative solutions to create impactful opportunities in the sports content ecosystem.
 
 
 Responsibilities:
 
 1. Based on sports events, develop productized solutions that balance user experience and rights-holder requirements, and define core product needs.
 
 2. Drive the implementation of product capabilities, coordinate with Product, Engineer, design, and Data teams to ensure on-time launch, and conduct post-launch analysis to measure effectiveness and iterate.
 
 3. Analyze event performance data and user feedback to optimize product strategies and improve engagement metrics.
 
 4. Collaborate with Partnership, BD, and User growth teams to integrate product solutions into overall event operations.
 
 5. Establish and document best practices and reusable product frameworks for sports event operations.
 
 
 
 Qualifications
 
 
 Minimum Qualification(s):
 
 1. Bachelor&rsquo;s degree or above, with 3+ years of experience in internet product operation or product management.
 
 2. Excellent cross-cultural understanding, communication and persuasion, organizational coordination, and execution skills. Results-driven.
 
 3. Exceptional user insight capabilities, with the ability to deeply understand the needs of rights-holders and creators.
 
 
 Preferred Qualification(s):
 
 1. Strong product thinking and project management skills, able to translate operational needs into clear product requirements. Understanding of sports industry and event operations is preferred.
 
 2. Solid data analysis skills; proficiency in SQL is a plus.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
 
 
 
 
 TikTok Accommodation
 
 
 TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request&ZeroWidthSpace;
 
 
 
 
 Job Information
 
 
 【For Pay Transparency】Compensation Description (Annually)
 
 The base salary range for this position in the selected city is $88000 - $202667 annually.&ZeroWidthSpace;
 
 Compensation may vary outside of this range depending on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.&ZeroWidthSpace;
 
 Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).&ZeroWidthSpace;
 
 The Company reserves the right to modify or change these benefits programs at any time, with or without notice.&ZeroWidthSpace;
 
 For Los Angeles County (unincorporated) Candidates:&ZeroWidthSpace;
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:&ZeroWidthSpace;
 
 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;&ZeroWidthSpace;
 
 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and&ZeroWidthSpace;
 
 3. Exercising sound judgment.&ZeroWidthSpace;
</div>

Sports Product Operation & Strategy Manager - TikTok

Chapters

Overview Chapters is building a modern publishing platform that helps creators and authors develop and distribute high-quality work with consistency and integrity. We use AI to accelerate parts of the workflow, but the product is built around human voice, editorial judgment, and clear approvals.The RoleWe&rsquo;re hiring a Product Operations &amp; QA Lead to help us execute quickly and reliably as we roll out key product experiences. This role is responsible for turning priorities into shippable work&mdash;tight requirements, coordinated releases, and high-quality outcomes.You&rsquo;ll work closely with a small founding team across:<ul><li>Engineering / DevOps</li><li>Product design</li><li>Editorial</li></ul>What You&rsquo;ll Own Product Operations<ul><li>Convert product priorities into clear requirements, acceptance criteria, and release checklists</li><li>Keep the backlog organized and support weekly planning and execution</li><li>Coordinate delivery across product, engineering, and editorial</li><li>Create simple internal workflows for onboarding and content operations</li></ul>QA &amp; Release Management<ul><li>Build and run test plans for core user flows</li><li>Own regression testing and bug triage to keep releases stable</li><li>Define &ldquo;definition of done&rdquo; standards and quality gates</li></ul>User Feedback Loops<ul><li>Support early user onboarding and ensure feedback is captured and turned into actionable improvements</li><li>Help maintain product quality and consistency as the platform evolves</li></ul>Responsibilities (ongoing)<ul><li>Write lightweight specs for new workflows and improvements</li><li>Maintain clear documentation that supports fast execution</li><li>Help establish basic product metrics and reporting</li><li>Strengthen processes as we move beyond MVP and scale the platform</li></ul>Required Skills &amp; Experience<ul><li>3&ndash;6+ years in Product Operations, Business Analysis, QA, or Delivery Management in a SaaS/product environment</li><li>Strong written communication: can produce crisp specs and acceptance criteria</li><li>Hands-on QA ability: can write test cases, run regression, and validate web/SEO basics</li><li>Familiarity with modern web products:</li><li>CMS/workflow tools, publishing platforms, or community products is a plus</li><li>Comfort working in a fast-moving environment with ambiguity and small-team constraintsStrong judgment around quality and trust (you can spot &ldquo;sloppy&rdquo; quickly)</li></ul>Nice-to-Haves<ul><li>Experience supporting creator/publishing tools (Medium/Substack, CMS, editorial workflows)</li><li>Experience with analytics tools (GA4/Plausible, Mixpanel, Amplitude)Working knowledge of prompt-based workflows / AI-assisted content tooling (as a user/operator&mdash;not necessarily a builder)</li><li>Experience with startup shipping cadence (weekly releases)</li></ul>Traits We Value<ul><li>Relentlessly organized: you create clarity when things are messy</li><li>Quality-first: you protect user trust and product credibility</li><li>Practical: you default to &ldquo;what ships this week&rdquo;</li><li>Low-ego collaborator: you unblock others and keep momentum</li></ul>Job Type: Full-timePay: $64,502.85 - $77,680.85 per yearWork Location: Remote

Product Operations & QA Lead

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