product operations specialist

McGraw Hill

<div>
 
 Overview
 
 
 
 
 Build the Future
 
 
 
 Support the products that power K-12 learning across the country. As a
 
 Product Operations Specialist
 
 , you&rsquo;ll help bring complex educational programs to life by ensuring products are accurately configured, priced, bundled, and documented. Your work sits at the centre of product, operations, sales, and marketing, directly enabling revenue, state adoptions, and successful product launches that reach millions of learners.
 
 
 
 This is a remote position open to applicants authorized to work for any employer within the United States.
 
 
 
 
 How Will You Make an Impact?
 
 
 
 Are you a detail-oriented team player that enjoys supporting others with a competitive spirit to win? As a Product Operations Specialist serving our K-12 School Business Unit revenue and sales, you will manage an assigned K-12 product line in a variety of ways inclusive of pricing validation, data entry, data verification that contributes to sales and marketing initiatives for products and services that are used daily by millions of educators and students.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Manage assigned product line through all stages of the product life cycle including ISBN creation and maintenance, eCommerce enablement, and development of bills of materials and instructions for revenue and sampling
 </li>
 <li>
 Implement and maintain approved pricing strategy for new products and the annual pricing initiative in the pricing database
 </li>
 <li>
 Work closely with internal partners to prepare accurate source documents needed by the bid and proposal team for annual state submissions
 </li>
 <li>
 Master internal databases, understand their value and capabilities to effectively carry out assignments and provide trustworthy support
 </li>
 <li>
 Establish and maintain relationships with associated teams and other departments
 </li>
 <li>
 Collaborate across teams and multiple departments
 </li>
 <li>
 Maintain required documentation on the team share drive following departmental guidelines
 
 
 </li>
 </ul>
 
 We&rsquo;re Looking for Someone With
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (BS/BA) is preferred
 </li>
 <li>
 Ability to quickly learn and work across multiple systems and databases
 </li>
 <li>
 Experience managing multiple, multi-stage projects simultaneously, and setting priorities
 </li>
 <li>
 Ability to problem-solve, show exceptional attention to detail and commitment to data accuracy
 </li>
 <li>
 Possess strong teamwork and customer service orientations and a desire to win
 </li>
 <li>
 Strong interpersonal and communication skills to successfully work with a cross functional teams and individuals
 </li>
 <li>
 Background in the educational industry and how products are created is a plus.
 </li>
 <li>
 Must be proficient in Microsoft Excel. Pivot tables and V/H-lookup is a plus.
 </li>
 <li>
 Intermediate Microsoft Word, Outlook, Internet, and Adobe Acrobat, Microsoft Teams and Zoom. SharePoint, Smartsheet or other multi-user/project management programs helpful
 
 
 </li>
 </ul>
 
 Why Work for us?
 
 
 
 The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. The pay range for this position is between $55,000 - $70,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.
 
 
 
 McGraw Hill recruiters always use a &ldquo;@mheducation.com or @careers.mheducation.com&rdquo; email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
 
 
 
 50264
</div>

Product Operations Specialist

Burwood Group

<div>
 
 
 Our Story &amp; Purpose
 
 
 
 
 
 At Burwood Group, we&rsquo;re more than a technology consulting firm, we&rsquo;re a team of innovators, problem-solvers, and collaborators who help organizations turn technology into meaningful business outcomes. Founded in 1997 and headquartered in Oak Brook, IL, we&rsquo;ve grown into a nationwide team of experts committed to making a real difference.
 
 
 
 
 Our purpose starts with Customer Focus. We put our clients at the center of everything we do - listening, understanding their challenges, and delivering solutions that drive impact.
 
 
 
 
 We believe in ownership, collaboration, and growth. Our people aren&rsquo;t just employees; they are innovators shaping the future of our clients&rsquo; success. At Burwood, you&rsquo;ll work alongside talented professionals, tackle exciting challenges, and develop skills that elevate your career. If you&rsquo;re ready to make an impact, learn continuously, and grow within a culture that values your unique strengths, Burwood Group is the place for you.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Inside the Sales Operations Team
 
 
 
 
 
 The Sales Operations Team supports our sales organization by managing product quoting, procurement, and order execution in a fast-paced IT consulting environment. We work closely with Sales, clients, vendors, and internal teams to ensure accuracy, efficiency, and a smooth experience from pre-sales through post-sales support. Acting as operational experts and client advocates, the team helps drive consistency, scalability, and an excellent customer experience.
 
 
 
 
 
 How You&rsquo;ll Make an Impact
 
 
 
 
 
 
 
 
 
 The Product Operations Specialist reports to the Manager, Product Operations and manages the complete pre-sales product procurement operations process in support of clients and the sales team. This role works closely with clients, sales, vendors and the rest of the Sales Operations team to provide quick and accurate quote and order turnaround. This position will also act as a back-up and overflow for the Client Service Team, which handles post-sales support. The Product Operations Specialist is a crucial client and Sales support expert and key to ensuring and excellent customer experience
 
 
 
 
 Primary Job Summary &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 
 Product Proposals
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Obtain bill of materials from client, engineer or partner and coordinate standard or deviated pricing with sales, Enablement Desk, partners or vendors for Burwood and client cost
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Attach subscription, software or hardware support as often as possible utilizing best practices
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Validate proposal format, pricing and shipping/billing logistics using best method by product line and client to ensure accuracy and minimize order, shipping and invoicing errors
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Understand and employ the correct proposal format for full in advance payment vs. recurring payment, cloud/consumption proposals
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Direct communication with clients, sales, vendors and partners (Some cost negotiations, setting up order logistics, billing/shipping and pricing terms)
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Cost negotiations above what sales may have already negotiated
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Be aware of opportunities to upsell and cross sell
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 While this is not a technical role, it is important to inform all parties when a common configuration issue or question is relevant (ex: are we missing power, cooling, IOS)
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Order Processing / Procurement (Converting both client and internal quotes to orders / importing to Great Plaines &ndash; Burwood Accounting System) In addition, utilizing StreamOne / PartnerFirst for order processing (vendor platform &ndash; Microsoft CSP) and Google Workspace / Cloud Platform (Partner Sales Console)
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist CSAs with the backorder report / un-shipped orders
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist Finance Team with invoice related issues
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Expedite shipping requests / lead time requests
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Create basic Configs / Estimates in CCW and for other top tier partners
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 On occasion, direct backup to the AE for product related matters
 
 
 
 </li>
 </ul>
 
 Secondary Job Summary Responsibilities (Back-up/Overflow Role for Client Service)
 
 
 
 <ul>
 <li>
 
 Point of Contact - primary post-sales contact for sales and client requests; either providing service or information requested or routing to the correct alternate Burwood resource to satisfy the request
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Product WIP/Backlog &ndash;
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Backlog application must be updated so AP can reconcile vendor invoices and AR can bill clients
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Order Status - involves all post-sales product order management, tracking status and chain of custody from order placement, through delivery, including ownership of all necessary internal and external communication and related reporting
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Reporting &ndash; Ensure up to date, tracking and serial number data is provided for Backlog reporting
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 CRM Product Opportunity Management &ndash; responsible for ensuring all product opportunities are correctly closed in a timely manner for accurate booking and commissions recognition
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provide assistance with maintaining accurate up-to-date information in our internal systems
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist the Sales Team in general follow-up activities both internal and external
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 RMA Coordination &ndash; from initial vendor return authorization request to coordination with client and/or
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Customer Support Request Ownership &ndash; post-sales product and invoice support, which includes, but is not limited to:
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Order escalations with vendors
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Using Burwood and vendor tools and best practices, ensuring proper communication to all stakeholders
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Shipment problems (damage, insurance claims, damaged or short and missing shipments)
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Processing miscellaneous client support work and other account maintenance as required
 
 
 
 </li>
 </ul>
 
 Sr. Product Operations role: all the above responsibilities apply, plus handling of escalations, point of contact for leveraging vendor /distribution relationships, as well as ongoing team training and process improvement projects
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Your Core Skills &amp; Certifications
 
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s Degree required, preferably in Technology or Business
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Minimum 3 years Inside Sales, Client Service, Order Processing/Logistics experience required, preferably within the technology industry
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 History of working in high volume, fast-paced sales environment preferred
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Independent self-starter, effective team player with creative problem solving and decision making skills to help the organization achieve its earnings objectives
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proficient computer skills
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong verbal and written communication skills
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Ability to instantly build rapport
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong interpersonal skills to effectively interact with all levels of internal and external clients
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Organizational skills
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Time management ability
 
 
 
 </li>
 </ul>
 
 *At least one professional reference based in the United States is required.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 If you ask any of the team members who are also based out of the Philippines here at Burwood, &ldquo;what we love,&rdquo; the top answer is always the same:
 
 our culture
 
 . Our employees are driven, innovative, fun-loving, and always willing to help.
 
 
 
 
 In addition to that, Burwood also offers some fantastic benefits:
 
 
 
 <ul>
 <li>
 Full work-from-home opportunity, including a monthly work-from-home allowance
 </li>
 <li>
 Government-mandated benefits
 </li>
 <li>
 15 days of annual leave per year, accrued monthly (unused leave is forfeited and not carried over).
 </li>
 <li>
 Supplemental local insurance coverage, subject to company policy.
 </li>
 <li>
 Mental wellness programs
 </li>
 <li>
 Learning opportunities in support of career development
 </li>
 </ul>
 
 Compensation packages at Burwood Group are based on various factors unique to each candidate, including work location, skillset, experience, qualifications, and other job-related reasons. The estimated salary range for this role is ($1,500-$2000 USD Monthly).
 
 
 
 
 
 Belonging &amp; Culture
 
 
 
 
 
 We are not intent on being the largest company, but rather the best. These are the words we live by. We welcome top talent, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or age.
 
 
 
 
 By embracing all cultural backgrounds, life experiences, perspectives, and ideas, we not only continue to strengthen our company culture, but also foster innovation and drive organizational success. We believe that diversity fuels creativity and enables us to deliver exceptional results for our clients.
 
</div>

<div>Company Description 
Our Story &amp; Purpose
At Burwood Group, we&rsquo;re more than a technology consulting firm, we&rsquo;re a team of innovators, problem-solvers, and collaborators who help organizations turn technology into meaningful business outcomes. Founded in 1997 and headquartered in Oak Brook, IL, we&rsquo;ve grown into a nationwide team of experts committed to making a real difference.
Our purpose starts with Customer Focus. We put our clients at the center of everything we do - listening, understanding their challenges, and delivering solutions that drive impact.
We believe in ownership, collaboration, and growth. Our people aren&rsquo;t just employees; they are innovators shaping the future of our clients&rsquo; success. At Burwood, you&rsquo;ll work alongside talented professionals, tackle exciting challenges, and develop skills that elevate your career. If you&rsquo;re ready to make an impact, learn continuously, and grow within a culture that values your unique strengths, Burwood Group is the place for you. 
Job Description 
Inside the Sales Operations Team
The Sales Operations Team supports our sales organization by managing product quoting, procurement, and order execution in a fast-paced IT consulting environment. We work closely with Sales, clients, vendors, and internal teams to ensure accuracy, efficiency, and a smooth experience from pre-sales through post-sales support. Acting as operational experts and client advocates, the team helps drive consistency, scalability, and an excellent customer experience.
How You&rsquo;ll Make an Impact 
The Product Operations Specialist reports to the Manager, Product Operations and manages the complete pre-sales product procurement operations process in support of clients and the sales team. This role works closely with clients, sales, vendors and the rest of the Sales Operations team to provide quick and accurate quote and order turnaround. This position will also act as a back-up and overflow for the Client Service Team, which handles post-sales support. The Product Operations Specialist is a crucial client and Sales support expert and key to ensuring and excellent customer experience
Primary Job Summary &amp; Responsibilities:<ul><li>
Product Proposals</li><li>
Obtain bill of materials from client, engineer or partner and coordinate standard or deviated pricing with sales, Enablement Desk, partners or vendors for Burwood and client cost</li><li>
Attach subscription, software or hardware support as often as possible utilizing best practices</li><li>
Validate proposal format, pricing and shipping/billing logistics using best method by product line and client to ensure accuracy and minimize order, shipping and invoicing errors</li><li>
Understand and employ the correct proposal format for full in advance payment vs. recurring payment, cloud/consumption proposals</li><li>
Direct communication with clients, sales, vendors and partners (Some cost negotiations, setting up order logistics, billing/shipping and pricing terms)</li><li>
Cost negotiations above what sales may have already negotiated</li><li>
Be aware of opportunities to upsell and cross sell</li><li>
While this is not a technical role, it is important to inform all parties when a common configuration issue or question is relevant (ex: are we missing power, cooling, IOS)</li><li>
Order Processing / Procurement (Converting both client and internal quotes to orders / importing to Great Plaines &ndash; Burwood Accounting System) In addition, utilizing StreamOne / PartnerFirst for order processing (vendor platform &ndash; Microsoft CSP) and Google Workspace / Cloud Platform (Partner Sales Console)</li><li>
Assist CSAs with the backorder report / un-shipped orders</li><li>
Assist Finance Team with invoice related issues</li><li>
Expedite shipping requests / lead time requests</li><li>
Create basic Configs / Estimates in CCW and for other top tier partners</li><li>
On occasion, direct backup to the AE for product related matters</li></ul>
Secondary Job Summary Responsibilities (Back-up/Overflow Role for Client Service)<ul><li>
Point of Contact - primary post-sales contact for sales and client requests; either providing service or information requested or routing to the correct alternate Burwood resource to satisfy the request</li><li>
Product WIP/Backlog &ndash;</li><li>
Backlog application must be updated so AP can reconcile vendor invoices and AR can bill clients</li><li>
Order Status - involves all post-sales product order management, tracking status and chain of custody from order placement, through delivery, including ownership of all necessary internal and external communication and related reporting</li><li>
Reporting &ndash; Ensure up to date, tracking and serial number data is provided for Backlog reporting</li><li>
CRM Product Opportunity Management &ndash; responsible for ensuring all product opportunities are correctly closed in a timely manner for accurate booking and commissions recognition</li><li>
Provide assistance with maintaining accurate up-to-date information in our internal systems</li><li>
Assist the Sales Team in general follow-up activities both internal and external</li><li>
RMA Coordination &ndash; from initial vendor return authorization request to coordination with client and/or</li><li>
Customer Support Request Ownership &ndash; post-sales product and invoice support, which includes, but is not limited to:</li><li>
Order escalations with vendors</li><li>
Using Burwood and vendor tools and best practices, ensuring proper communication to all stakeholders</li><li>
Shipment problems (damage, insurance claims, damaged or short and missing shipments)</li><li>
Processing miscellaneous client support work and other account maintenance as required</li></ul>
Sr. Product Operations role: all the above responsibilities apply, plus handling of escalations, point of contact for leveraging vendor /distribution relationships, as well as ongoing team training and process improvement projects 
Qualifications 
Your Core Skills &amp; Certifications<ul><li>
Bachelor&rsquo;s Degree required, preferably in Technology or Business</li><li>
Minimum 3 years Inside Sales, Client Service, Order Processing/Logistics experience required, preferably within the technology industry</li><li>
History of working in high volume, fast-paced sales environment preferred</li><li>
Independent self-starter, effective team player with creative problem solving and decision making skills to help the organization achieve its earnings objectives</li><li>
Proficient computer skills</li><li>
Strong verbal and written communication skills</li><li>
Ability to instantly build rapport</li><li>
Strong interpersonal skills to effectively interact with all levels of internal and external clients</li><li>
Organizational skills</li><li>
Time management ability</li><li>At least one professional reference based in the United States is required.</li></ul> 
Additional Information 
If you ask any of the team members who are also based out of the Philippines here at Burwood, &ldquo;what we love,&rdquo; the top answer is always the same: our culture. Our employees are driven, innovative, fun-loving, and always willing to help.
In addition to that, Burwood also offers some fantastic benefits:<ul><li>
Full work-from-home opportunity, including a monthly work-from-home allowance</li><li>
Government-mandated benefits</li><li>
15 days of annual leave per year, accrued monthly (unused leave is forfeited and not carried over).</li><li>
Supplemental local insurance coverage, subject to company policy.</li><li>
Mental wellness programs</li><li>
Learning opportunities in support of career development</li></ul>
Compensation packages at Burwood Group are based on various factors unique to each candidate, including work location, skillset, experience, qualifications, and other job-related reasons. The estimated salary range for this role is ($1,500-$2000 USD Monthly).
Belonging &amp; Culture
We are not intent on being the largest company, but rather the best. These are the words we live by. We welcome top talent, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or age.
By embracing all cultural backgrounds, life experiences, perspectives, and ideas, we not only continue to strengthen our company culture, but also foster innovation and drive organizational success. We believe that diversity fuels creativity and enables us to deliver exceptional results for our clients.</div>

Medsien Inc.

<div>Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.

More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.

Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate Product Specialist to join our team of talented and inspiring colleagues in a fast-paced environment.

We're seeking a Product Specialist to identify, validate, and launch the next wave of features for our Medsien mobile app. This is a highly entrepreneurial, 01 role for someone who wants direct ownership of turning ideas and insight into real products in customers' phones and measurable performance. You will have the chance to experience and participate in the end-to-end new product lifecycle&mdash;from market and competitor analysis, product and brand strategy, advertising alignment, formulation, and material sourcing, through launch and early revenue validation.

As a Product Specialist, you will play a crucial role in establishing strong connections between our product and users. With our talented Product and Engineering teams, you will lead the development of new features, improve existing features, and shape the product processes from scratch. Collaborating closely with support, sales, and marketing teams, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly see the results of the features you have proposed, gaining invaluable insights into their specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.

As a Product Specialist, you will:
<ul>
<li>Support the product roadmap from concept to launch,</li>
<li>Play a collaborative role in an agile scrum team,</li>
<li>Assist with cross-team execution of new features and optimization of existing ones,</li>
<li>Co-partner with Design, UX Research, and Operations to enhance customer experience,</li>
<li>Help communicate product updates and strategy with internal stakeholders and executives,</li>
<li>Research new interest areas of targeted users, propose new features and create relevant content,</li>
<li>Contribute to defining, tracking, and communicating clear success metrics.</li>
</ul>
What you will enjoy working on:
<ul>
<li>Lead cross-functional projects focused on product improvement, innovation, and enhancing user experience.</li>
<li>Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development.</li>
<li>Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way.</li>
<li>Research new trends in our targeted user group and drive continuous product improvements by proposing new features.</li>
<li>Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements.</li>
<li>Create content for our users to increase their loyalty.</li>
<li>Identify root causes of issues and develop effective solutions to address them.</li>
</ul>
Requirements:
<ul>
<li>Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.</li>
<li>Proficiency in data analysis, conducting in-depth research on our users' preferences, extracting meaningful insights, and utilizing them to drive product enhancements.</li>
<li>Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.</li>
<li>Strong multitasking skills with the ability to manage multiple priorities simultaneously.</li>
<li>Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.</li>
<li>Commercial mindset.</li>
<li>Experience with B2C products and working with end users.</li>
<li>Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.</li>
<li>Strong Program Management skills.</li>
<li>Bachelor's degree.</li>
<li>Excellent English skills, both written and verbal.</li>
<li>Residence in Istanbul city center.</li>
<li>Maximum of 3 years of experience in product operations, product management, or a closely related operational role working closely with product and engineering teams is a strong nice to have.</li>
</ul>
For this position, we offer:
<ul>
<li>competitive USD salary and stock options,</li>
<li>Flexible vacation and PTO policies,</li>
<li>Fully remote work opportunities,</li>
<li>Training, mentorship, and coaching from leadership.</li>
</ul>
Please bear in mind that:
<ul>
<li>This is a permanent-term contractor job opportunity with Medsien Inc.
</li><li>Due to in-person collaboration requirements, candidates based in Istanbul are preferred.</li>
<li>All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.</li>
</ul>
Our Process

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.

Employment at Medsien is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.

Thank you for taking the time to apply for a position at Medsien!

Please visit the below links for GDPR details:

https://www.medsien.com/legal/employee-candidate-information-notice

https://www.medsien.com/legal/employee-candidate-explicit-consent-statement</div>

Product Specialist

Verification Operations Specialist – Integrity Operations

Halan - حالا

<div>
 
 
 Job Summary
 
 
 
 
 The Fintech Operations Specialist supports the performance, adoption, and smooth operation of digital fintech products across branches. The role focuses on daily monitoring of digital leads and product performance, supporting branch teams, coordinating with internal stakeholders to resolve issues, and ensuring branches are properly enabled and compliant with fintech operational processes. The specialist plays an active role in reporting, follow-ups, and operational support to enhance overall digital performance.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 Digital Leads &amp; Digital Products Monitoring
 
 
 <ul>
 
 <li>
 
 Monitor digital leads and digital product performance daily, including assignment status, call activity, conversion rates, and feature activation across branches.
 
 </li>
 
 <li>
 
 Track adoption and utilization of digital fintech products and features.
 
 </li>
 
 <li>
 
 Identify performance gaps or irregularities and report findings to the relevant teams.
 
 </li>
 
 <li>
 
 Follow up on technical or operational issues related to digital products and features and coordinate with concerned teams for resolution.
 
 </li>
 
 </ul>
 
 
 
 
 
 
 Branch Support &amp; Enablement
 
 
 <ul>
 
 <li>
 
 Act as a support focal point for branch teams regarding fintech products and digital processes.
 
 </li>
 
 <li>
 
 Follow up with newly onboarded branches to ensure completion of required digital training and readiness.
 
 </li>
 
 <li>
 
 Ensure branches receive training materials, guidelines, and operational updates related to fintech products.
 
 </li>
 
 <li>
 
 Support consistent application of fintech operational procedures across branches.
 
 </li>
 
 </ul>
 
 
 
 
 
 
 Cross-Functional Coordination
 
 
 <ul>
 
 <li>
 
 Coordinate with internal teams (Technology, Call Center, Finance, Product, etc.) to support resolution of branch-related operational and technical issues.
 
 </li>
 
 <li>
 
 Follow up on open issues and ensure proper documentation and closure.
 
 </li>
 
 <li>
 
 Escalate unresolved or critical issues to senior team members when required.
 
 </li>
 
 </ul>
 
 
 
 
 
 
 Performance Support &amp; Communication
 
 
 <ul>
 
 <li>
 
 Communicate regularly with regional teams, city managers, and branch managers to support target achievement related to digital products.
 
 </li>
 
 <li>
 
 Support branches in addressing operational challenges impacting digital leads and product performance.
 
 </li>
 
 <li>
 
 Participate in field visits, when needed, to low-performing branches to help identify operational gaps and improvement opportunities.
 
 </li>
 
 </ul>
 
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 
 <li>
 
 Bachelor&rsquo;s degree, preferably in Business, Finance, Information Systems, or a related field.
 
 </li>
 
 <li>
 
 Good analytical skills with attention to detail.
 
 </li>
 
 <li>
 
 Good communication and coordination skills.
 
 </li>
 
 <li>
 
 Proficient in Microsoft Excel and Microsoft Office tools; basic reporting skills are required.
 
 </li>
 
 <li>
 
 Willingness to conduct field visits and work closely with branch teams.
 
 </li>
 
 <li>
 
 Basic understanding of fintech products or digital financial services is a plus.
 
 </li>
 </ul>
</div>

Fintech Operations Specialist

Selfdrive

Catalogue Specialist : UAE based- Immediate HireThe Catalogue Specialist is responsible for driving app bookings and conversion growth by strategically managing and merchandising the vehicle catalogue across all consumer apps and operating countries. The role focuses on showcasing the right cars, at the right price, at the right time, aligned with live fleet availability, active campaigns, and commercial priorities.This position plays a critical role in the growth funnel, bridging fleet supply with marketing, pricing, promotions, and app experience to maximize visibility, engagement, and bookings.Key Responsibilities &ndash; Growth-Led Catalogue Management<ul><li>Own the end-to-end presentation and performance of the app catalogue across all markets.</li><li>Ensure only bookable, high-intent, and conversion-ready vehicles are displayed.</li><li>Continuously optimize car ordering, categorization, and visibility based on demand, seasonality, utilization, and conversion data.</li><li>Validate and optimize vehicle content including pricing, variants, availability windows, highlights, and country-specific positioning.</li></ul>Key Responsibilities &ndash; Supply Alignment for Conversion<ul><li>Translate daily fleet availability and aggregator supply into conversion-driven catalogue updates.</li><li>Proactively identify supply mismatches that impact user experience or bookings and drive quick resolution.</li><li>Prioritize high-demand and high-margin vehicles to maximize booking potential.</li></ul>Key Responsibilities &ndash; App Merchandising &amp; Campaign Execution<ul><li>Own app merchandising strategy across home screens, category pages, deal sections, and car detail pages.</li><li>Execute and optimize placement of:</li><li>Featured cars</li><li>Flash deals</li><li>Limited-time offers</li><li>Long-term lease and monthly rental promotions</li><li>Ensure all promotional listings reflect accurate pricing, timelines, eligibility, and regional relevance.</li><li>Work closely with marketing team to ensure campaigns are live, visible, and conversion-focused.</li></ul>Key Responsibilities &ndash; Creative &amp; Cross-Functional Collaboration<ul><li>Brief and coordinate with design teams on banners, tiles, push creatives, and promotional assets.</li><li>Provide clear inputs on priority vehicles, pricing hooks, USPs, and urgency messaging.</li><li>Collaborate closely with Product, Marketing, Pricing, Operations, and Tech teams to align catalogue strategy with growth targets.</li></ul>Key Responsibilities &ndash; Performance Monitoring &amp; Optimization<ul><li>Track and analyze performance metrics such as:</li><li>Click-through rates (CTR)</li><li>App bookings</li><li>Conversion rates from featured placements</li><li>Identify underperforming listings and take corrective action through repositioning, replacement, or promotional support.</li><li>Optimize catalogue exposure during peak periods, campaigns, and demand spikes to maximize bookings.</li></ul>Key Responsibilities &ndash; Governance &amp; Quality Standards<ul><li>Maintain high catalogue hygiene and consistency across all markets.</li><li>Ensure compliance with brand guidelines, pricing rules, and promotional policies.</li><li>Document merchandising rules, workflows, and best practices to support scalability and speed.</li></ul>Key Skills &amp; Competencies<ul><li>Strong understanding of app merchandising, growth funnels, and conversion optimization.</li><li>Experience managing dynamic inventories in fast-paced, supply-led environments.</li><li>Data-driven mindset with strong attention to detail.</li><li>Excellent cross-functional coordination and execution skills.</li><li>Comfortable managing multiple markets and campaigns simultaneously.</li></ul>Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, Business, Operations, or related field.</li><li>2&ndash;5 years of experience in app merchandising, growth marketing, e-commerce, product ops, or mobility platforms.</li><li>Experience working with marketplace or aggregator-driven supply models.</li><li>Familiarity with CMS, app backends, or catalogue management tools.</li></ul>Apply Now &ndash; Send your CV and portfolio to talent@self-drive.aeJob Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: Up to AED8,000.00 per month

Catalogue Specialist

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