product security engineer

Concentrix

<div><div><div><p><b>Global Security
</b></p></div><div><div><div><b>Location</b></div>
<div>Gurugram, India</div></div></div><div></div><div><div><br>
</div><p>Job Title:</p>
SOC Engineering &ndash; Product &amp; Automation<p>
Job Description</p>
We are looking for a SOC Product &amp; Automation Engineer to join our CDOC Engineering team. The role will focus on SIEM engineering and SOAR automation, with hands-on expertise in Palo Alto XSIAM and XSOAR. You&rsquo;ll design and optimize automation playbooks, build SIEM detections, and work closely with MSS SOC and clients to deliver scalable, efficient security operations.<h3 class="jobSectionHeader"><b>
Job Title:</b><b> SOC Product &amp; Automation Engineer</b></h3><div><b>
Location:</b> On-site &ndash; Gurgaon, Cyber City<br>
<b>Experience Required:</b> 4&ndash;5 years<br>
<b>Department:</b> CDOC Engineering</div><h3 class="jobSectionHeader"><b>
Role Overview</b></h3><div>
We are seeking a skilled <b>SOC Product &amp; Automation Engineer</b> with 4&ndash;5 years of experience in <b>SIEM engineering</b> and <b>SOAR automation</b>. The role requires hands-on expertise in <b>Palo Alto XSIAM and XSOAR</b>, focusing on building, optimizing, and maintaining automation frameworks to enhance SOC operations. This is an <b>on-site position in Gurgaon (Cyber City)</b>, requiring close collaboration with CDOC Engineering and MSS SOC teams.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><div>
Design, build, and maintain <b>SIEM use cases</b> and detections within <b>Palo Alto XSIAM</b>.</div></li><li><div>
Develop, test, and manage <b>SOAR playbooks</b> and integrations in <b>XSOAR</b> to automate SOC workflows.</div></li><li><div>
Partner with MSS SOC and engineering teams to deliver automation for <b>incident response and threat management</b>.</div></li><li><div>
Support <b>POCs and client engagements</b>, ensuring solutions meet security and business requirements.</div></li><li><div>
Optimize existing automation to improve SOC efficiency and reduce manual workload.</div></li><li><div>
Provide <b>Level 3 engineering support</b> for automation-related escalations.</div></li><li><div>
Document automation processes, playbooks, and engineering standards for reuse and scalability.</div></li></ul><h3 class="jobSectionHeader"><b>
Required Skills &amp; Experience</b></h3><ul><li><div>
4&ndash;5 years of experience in <b>SIEM engineering</b> and <b>SOAR automation</b>.</div></li><li><div>
Strong hands-on expertise with <b>Palo Alto XSIAM and XSOAR</b> (mandatory).</div></li><li><div>
Proficiency in developing automation playbooks, integrations, and APIs.</div></li><li><div>
Knowledge of scripting languages such as <b>Python</b> or <b>JavaScript</b>.</div></li><li><div>
Strong understanding of <b>SOC operations, incident response, and threat detection workflows</b>.</div></li><li><div>
Familiarity with security frameworks (e.g., <b>MITRE ATT&amp;CK, NIST</b>).</div></li><li><div>
Excellent troubleshooting and problem-solving skills.</div></li></ul><h3 class="jobSectionHeader"><b>
Nice-to-Have</b></h3><ul><li><div>
Exposure to other SIEM/SOAR platforms (Splunk, QRadar, Sentinel, etc.).</div></li><li><div>
Experience in <b>Managed Security Services (MSS)</b> or client-facing SOC environments.</div></li><li><div>
Relevant certifications: <b>PCSCE, PCNSE, or equivalent</b>.</div></li></ul><h3 class="jobSectionHeader"><b>
What We Offer</b></h3><ul><li><div>
Opportunity to work on cutting-edge <b>XSIAM/XSOAR implementations</b>.</div></li><li><div>
Exposure to <b>global MSS clients</b> and enterprise security environments.</div></li><li><div>
Career growth in <b>SOC engineering, automation, and product development</b>.</div></li></ul><p>
Location:</p>
IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr<p>
Language Requirements:</p><p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

SOC Engineering – Product & Automation

Baffles Inc Ltd

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Join Our Team</b><b>
</b></h2></div></div><div><div><div><p>We are hiring for multiple roles across engineering, marketing, product management and sales. Please inquire at jobs@baffle.io or jobs-india@baffle.io (for India) if you&rsquo;re seeking a new role driving innovation in cybersecurity and data management.</p></div><br>
</div></div><div><div><div>
</div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Baffle Perks</b><b><br>
</b></h2></div></div><div><div><div><div><div><div><p><br>
<b>Comprehensive Benefits</b><br>
We offer complete health, vision, dental, life insurance, and disability benefits along with a 401K</p></div><br>
</div></div></div></div><div><div><div><div><div><p><br>
<b>Flexible Work Schedule</b><br>
We have a generous vacation day policy to let you decide when you need some time to relax and refresh</p></div><br>
</div></div></div></div><div><div><div><div><div><p><br>
<b>Catered Lunches</b><br>
What do you want for lunch today? Indian? Mexican? Lunches are ordered daily by you for you</p></div><br>
</div></div></div></div></div><div></div><div><div><div><div><div><div><p><br>
<b>Company Parties</b><br>
As a startup, there is no shortage of work as we reach for our goals and celebrate holidays together</p></div><br>
</div></div></div></div><div><div><div><div><div><p><br>
<b>Refer A Friend</b><br>
We&rsquo;re looking for the best people, and team members who help us find them will receive a generous referral bonus.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>
<br>Technical Sales Engineer (India)
<br><div><p><b>About Baffle</b></p>
<p>
Baffle protects data in the cloud for Fortune 500 and Global 2000 enterprises. Rapid consolidation of data in the cloud has resulted in sensitive data migrating to the cloud, making it a target for breaches. Baffle protects data at the field-level with no application code modifications or performance degradation in databases and now, data lakes and warehouses. Baffle pioneered data-centric protection with its patented privacy-enhanced computation approach allowing data processors and producers to collaborate without compromising privacy. For more information, please visit: www.baffle.io</p>
<p><b>
Position Responsibilities</b><b><i>:</i></b></p>
<p>
Baffle is seeking an experienced, organized self-starter to work as a Technical Sales Engineer. If you are a senior SE looking to dip your toe into the sales ranks, this is he role for you! Primary responsibilities include product demonstrations, technical architecture reviews, product evaluations, and RFP responses.</p>
<p><b>
Experience/Skills Required</b></p>
<ul>
<li>Minimum seven years of experience selling an enterprise software solution in cloud and Hybrid environments</li>
<li>Experience demonstrating enterprise software solutions to both technical and business audiences</li>
<li>Experience installing and configuring enterprise software solutions for prospects and customers</li>
<li>Experience working with the following disciplines - security, SQL and No-SQL databases, networking, messaging, and Linux</li>
<li>Experience working with security solutions such as DLP, compliance, and cloud infrastructure (AWS, Azure or GCP certifications) a plus</li>
<li>Excellent communication skills, both written and verbal</li>
</ul>
<p><b>Responsibilities</b></p>
<ul>
<li>Perform product demonstrations that articulate the business and technical value of the solution</li>
<li>Present the solution architecture, including all technical aspects of the product</li>
<li>Conduct in-depth product evaluations to verify solution meets prospect&rsquo;s data security requirements</li>
<li>Perform product installations as related to evaluations</li>
<li>Configure product integration to back-end business systems as required</li>
<li>Perform product training as related to evaluation</li>
<li>Create solution architectures that reflect the prospect&rsquo;s environment and their data security requirements</li>
<li>Ability to work well with networking, security, messaging, and database management as well as data scientist.</li>
<li>Ability and experience to work independently in remote office locations</li>
<li>Ability to interact with strong technical peers (Product Managers, Product Marketing Managers, DevOps Lead, QA Lead, Security Architect, etc.) very essential.</li>
</ul>
<p><b>Personal attributes</b></p>
<ul>
<li>A self-starter and proactive leader willing to display initiative with common sense</li>
<li>Results-driven and committed to outcomes rather than output</li>
<li>Team-focused, with the ability to gain the personal support of others</li>
<li>Strong work-ethic and committed to quality</li>
<li>Disciplined, organized and methodical in approach to tasks and activities</li>
</ul>
<p><b>Education Required</b></p>
<p>
BS/BE/BTech in CS/ECE required, MBA desired</p></div><p></p>

Technical Sales Engineer

Microsoft

<div><p>The Microsoft Security organization&rsquo;s mission of making the world a safer place has never been more important. As threats become more frequent and sophisticated, we drive improvements in our security products that keep our customers safe. Security is one of the fastest growing, collaborative, fun teams with a startup mindset within Microsoft.
</p><p>The Microsoft Threat Intelligence offers comprehensive threat intelligence mechanisms to protect organisations from large threat actors.</p><p>
We are looking for a talented and motivated Principal software engineer to join our team and help us design, develop, and deliver cutting-edge products that enable our customers to enable Threat Intelligence for Microsoft Defender suite.</p><p>
Our team has people from a wide variety of backgrounds, previous work histories, and life experiences, and we are eager to maintain and grow that diversity. We are passionate about learning on the job, collaborating with other teams, and being customer obsessed. Come join us if you are passionate about positively impacting over a billion users from all walks of life through easy-to-use cyber security products.</p><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><div>
As a Principal Software Engineer in our team, your responsibilities will include designing, coding, implementing, testing, and deploying cloud services pipelines using Azure technologies.</div><div></div><div><br>
The services that you architect and build must be durable across multiple releases, optimized and meet all the expectations of highly scalable, available, and reliable.</div><div><br>
</div><div>Additionally, you will collaborate with other engineering teams, product managers, and security researchers to deliver features and enhancements that meet customer needs and expectations.</div><div><br>
</div><div>The collaborations will be across geographies as well as we have teams in Israel and Redmond as well. You will also follow engineering best practices and ensure code quality, performance, security, and maintainability, while continuously learning new technologies and frameworks and applying them to provide thought leadership and solve challenging problems.</div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
13+ years of experience as a software engineer working on large scale software and a proven track record of having shipped commercially successful software products &amp; services.</li><li>
Proven track record architecting and building performant, scalable, reliable, distributed cloud services and driving cost &amp; operational efficiency.</li></ul><ul><li>
Passion for driving engineering excellence, optimization and efficiency initiatives.</li><li>
Exceptional team collaboration capabilities while working with leadrers and mentoring the juniors in the group.</li><li>
Experience with multiple aspects of Software Development not limited to Design, Frontend, Backend, Infrastructure, Security, Privacy, Operations/maintenance etc.</li><li>
Proficiency in C# (.NET Core) and Python.</li><li>
Strong problem-solving and debugging skills and ability to work in a fast-paced and agile environment.</li><li>
Excellent communication and collaboration skills and ability to work effectively in a diverse cross geo team.</li><li>
Experience working with Kubernetes and Containers.</li><li>
Experience with databases (SQL, MongoDB, Cosmos DB, Redis, Azure Data Explorer).</li><li>
Experience in product execution from inception to production.</li><li>
Experience in designing, building, and operating large-scale resilient distributed systems.</li><li>
Experience/familiarity with application and system monitoring systems.</li><li>
Excellent written and verbal communication skills.</li><li>
Curiosity and willingness to learn, share and improve.</li><li>
Passion for new capabilities in product and customer satisfaction.</li><li>
Bachelor's or master's degree in computer science</li></ul><br>
<div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Principal Software Engineer

K Group Companies

<div><div><b>PreSales Engineer Physical Security Overview:<br>
</b></div><div></div><br>
<div>The <b>PreSales Engineer for Physical Security </b>is responsible for on-site and remote pre-sales technical assessments, the creation of bill of materials and related specifications, develops detailed scopes of work documents, drafting of project hand-off documentation, and maintains continuity throughout the projects for our customers.</div><div></div><div><b><br>
PreSales Engineer Physical Security Responsibilities:</b></div><div></div><ul><li><br>
 Provide the effective and comprehensive communications and documentation from the time of assignment through to a Project or Service hand-off, ensuring a clean execution and excellent experience for all involved</li><li> Support the Sales representative in consistently moving Opportunities forward
</li><li> Excellence in the experience, thoroughness, accuracy, and timeliness of assigned site assessments. Experience of owner and sales representative will be surveyed and measured from time to time</li><li> Listen, understand, and document customer or prospect needs and requirements</li><li> Become proficient in CWM Opportunities, Sell proposal application and pre-sales processes</li><li> Maintains expert level of RSI product and service knowledge and their applications</li><li> Assists the Sales representative with technical knowledge pertaining to the products and services offered by the company</li><li> Perform technical presentations that demonstrate how the products and services benefit and meet customer and prospect needs and requirements</li><li> Supports the Sales representative with frequent updates through excellent communication and detailed notes within ConnectWise</li><li> Interpret blueprints, diagrams, submittals, specifications, and schematics</li><li> Follow and support electrical codes, industry best practices and company standards</li><li> Become proficient in recording time efficiently and accurately within the sales cycle</li><li> Job duties other than those detailed above may be assigned for the ordinary conduct of business and may become a permanent element of this job description</li><li> Assist service team with advanced technical knowledge</li><li> Assess the strengths and limitations of current technology stack, as it relates to product offerings</li><li> Assist with the creation of technical best practice guides to serve the service team</li><li> Assist the sales representative(s) by maintaining margin in both product and service to deliver solutions within budget</li></ul><div></div><div><b><br>
PreSales Engineer Physical Security Qualifications:<br>
</b></div><div></div><br>
<ul><li> Physical Security field experience is required</li><li> Strong working knowledge of computer systems, hardware&rsquo;s, and software</li><li> Associate degree or 4 years&rsquo; experience preferred</li><li> Strong troubleshooting skills with the ability to identify and resolve complex technical problems</li><li> Ability to work collaboratively in cross-functional teams and communicate effectively</li><li> Proven ability to meet deadlines and handle multiple tasks</li><li> Familiarity with low voltage cabling and video monitoring solutions preferred</li></ul><div>
</div><div><b>
About K Group Companies
</b></div><div><b>
</b></div><div>K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
</div><div>
</div><div><b>Why Work Here?</b></div><div><i>
&ldquo;Great, focused, team environment.&rdquo;</i></div><div>
For more than 40 years, K Group Companies has been one of West Michigan&rsquo;s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.</div><div>
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers &ndash; and each other!</div><div>
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!</div><div></div><div><b><br>
Compensation and Benefits</b></div><div></div><ul><li><br>
 Competitive base salary based on experience</li><li> Bonus and commission programs</li><li> Paid Time Off (PTO)</li><li> Volunteer Paid Time Off (VTO)</li><li> 100% employer paid family health insurance premium</li><li> 100% employer paid disability insurance</li><li> 100% employer paid dental &amp; vision insurance</li><li> 401k with Safe Harbor contributions from company annually</li><li> Profit sharing opportunities</li></ul></div>

PreSales Engineer - (Physical Security )

HCLTech

<p></p><div><div><div><div>This role oversees and optimizes security operations using Palo Alto XSIAM and related technologies, driving continuous process improvement and ensuring the operational excellence of large-scale support projects. The position is accountable for aligning service delivery with client commitments, fostering technical innovation, and empowering teams to achieve organizational objectives.<br>
<br>
(1.) <b>Key Responsibilities</b><br>
1. Lead security operations by leveraging Palo Alto XSIAM and Cortex to monitor, detect, and respond to advanced threats, ensuring high service availability and compliance with client SLAs.<br>
<br>
2. Optimize digital experience monitoring using Palo Alto ADEM, proactively identifying performance issues and implementing improvements to enhance end-user satisfaction.<br>
<br>
3. Drive continuous improvement initiatives by analyzing security operations data within Palo Alto platforms, recommending process enhancements, and integrating automation for efficiency gains.<br>
<br>
4. Mentor and guide the support team in the effective use of Palo Alto XSIAM and Cortex tools, promoting best practices and advanced troubleshooting methodologies.<br>
<br>
5. Oversee incident management and escalation processes, utilizing Palo Alto technologies to ensure timely resolution and transparent communication with clients.<br>
<br>
6. Collaborate within the team to introduce innovative solutions using Palo Alto product suite, aligning operational strategies with organizational and client goals.<br>
<br>
<b>Skill Requirements</b><br>
1. Excellent Knowledge Of Siem, Soar, And Digital Experience Monitoring Within Palo Alto Environments.<br>
<br>
2. Advanced Skills In Incident Detection, Response, And Escalation Using Palo Alto Security Tools.<br>
<br>
3. Strong Ability To Analyze Operational Data And Drive Process Improvements Through Automation And Innovation.<br>
<br>
4. Excellent Communication And Leadership Skills For Mentoring Teams And Managing Critical Operations.<br>
<br>
<b>Certification</b><br>
1. Palo Alto Networks Certified Security Automation Engineer (PCSAE) certification is highly recommended.<br>
<br>
2. Palo Alto Networks Certified Network Security Engineer (PCNSE) certification is optional but valuable.</div>
</div><div><p><b>No. of Positions</b></p>
<div>1</div>
</div><div><p><b>Skill (Primary)</b></p>
<div>Information Security-Perimeter Security Operations-Firewall
</div></div><div><p><b>Auto req ID</b></p>
<div>1628175BR</div>
</div><div><p><b>Skill Level 3 (Secondary Skill 1)</b></p>
<div>Cyber Security-InfraSec-FIREWALL
</div></div><div><p><b>Skill Level 3 (Secondary Skill 2)</b></p>
<div>Cyber Security-InfraSec-FIREWALL
</div></div><div><p><b>Skill Level 3 (Secondary Skill 3)</b></p>
<div>Cyber Security-InfraSec-FIREWALL
</div></div><div><p><b>Skill Level 3 (Secondary Skill 4)</b></p>
<div>Information Security-End point Security operation-DIGITAL EXPERIENCE MONITORING</div></div></div></div><div></div>

CONSULTANT

LATENT

<div><h1 class="jobSectionHeader"><b>Security Engineer: App Sec Lead</b></h1><p>
Location: Remote or in-office option in San Francisco or New York</p><p>
The Mission: Join us in building the core infrastructure that enables the mass delivery of clinical AI across American healthcare. Your work will directly translate into improving patient outcomes by accelerating access to treatment and massively increasing operational efficiency for healthcare workers.</p><p></p><h2 class="jobSectionHeader"><b>
What We Look for in a Great Application Security Engineer</b></h2><p>
We are looking for an application security engineer who is excited about building a program from scratch hand in hand with our amazing engineering team. If the following things excite you, you should apply!</p><ul><li><p>
You see a greenfield in application security and can imagine what the end product would like and how to get us there.</p></li><li><p>
Getting your hands dirty in the code base (NodeJS/Typescript/Python), including even fixing some findings or contributing to some secure libraries, and eventually being an architect for our secure development libraries sounds like an amazing time.</p></li><li><p>
No process for things is simply an opportunity to partner with the right engineers and leaders to build security process</p></li><li><p>
Firing up your favorite pentesting tools and poking at the codebase yourself to see if you can find a vulnerability or two (hopefully no more than that)</p></li><li><p>
In the near future, turning around and helping hire the rest of the application security team at Latent as the company grows</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
What You'll Work On (Responsibilities)</b></h2><p>
As the first dedicated application security engineer, you will be</p><ul><li><p>
Choosing the right App Sec tools for our environment to make code secure before it is shipped and working with engineering to role them out widely</p></li><li><p>
Create and mature processes around core pillars of Latent&rsquo;s security program: vulnerability management, architecture reviews, pentesting, and threat modeling</p></li><li><p>
Doing code reviews and even a little bug fixing yourself (we are a startup after all)</p></li><li><p>
Helping build and POC new secure ways of writing code (validation libraries, improvements to authentication/authorization practices, encryption SDKs for developers)</p></li><li><p>
Helping re-imagine permissioning and authorization for users of the Latent platform</p></li><li><p>
Working alongside engineers to balance business requirements with the right security controls</p></li><li><p>
Creating a mature pentesting and/or bug bounty program to validate production code is being</p></li><li><p>
Bringing security checks and tooling to the places that developers work (AI-based IDEs, CI/CD, ect..)</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Technical Qualifications &amp; Environment</b></h2><p>
You should have experience creating, building, or scaling (or all three) a hands-on application security program in an organization that is cloud first.</p><ul><li><p>
Primary Coding Language: Javascript (NodeJS/Typescript) and Python</p></li><li><p>
Experience doing threat modeling and architecture reviews</p></li><li><p>
Experience working with engineering and technical leadership to build security processes like vulnerability management</p></li><li><p>
Deep understanding of web and api-based security vulnerabilities (how to spot them, how to fix them, and what patterns need to be created to counter them)</p></li><li><p>
Experience architecting (and maybe even building) access management and authorization systems</p></li><li><p>
Bonus Points: You dabble in other areas of security (Cloud, IT, GRC ect..), have a little bit of knowhow in security detection and response, or have worked in a HIPAA-compliant environment.</p></li></ul></div><p></p>

Security Engineer: App Sec Lead

JobStack, Inc.

<div><ul><li>Security Systems Support Engineer (DFW)</li>
<li>Video Analytics - VMS - Intrusion - Ai SaaS</li>
<li>Advanced security technology platforms for enterprise applications</li>
</ul>
<br>
<b>Job Title:</b> Security Systems Support Engineer (DFW)<br>
<br>
<br>
<b>About the Company:</b> Our client delivers a turnkey experience in selecting, deploying, and optimizing security and business-intelligence solutions. Their service suite spans design &amp; presales engineering, implementation &amp; deployment, maintenance, training, and distribution &mdash; complemented by 24/7 dedicated support and a white-glove service philosophy.<br>
<br>
<b>Position Summary:</b> As a Security Systems Support Engineer (DFW), you will play a key role in ensuring that our clients' security and business-intelligence systems operate at peak efficiency. You will work across the full lifecycle of solutions&mdash;from design and deployment through ongoing support and maintenance&mdash;ensuring client satisfaction and system reliability.<br>
<br>
<b>Key Responsibilities:</b><br>
<ul><li>Provide technical support and troubleshooting for security systems (e.g., video surveillance, access control, AI-based analytics) and associated infrastructure.</li>
<li>Collaborate in the design and presales engineering phase: assist in solution architecture, requirements gathering, and technical specification development.</li>
<li>Participate in the implementation and deployment of security systems: perform installations, configurations, integrations, and verify performance against client expectations.</li>
<li>Manage maintenance activities: proactively monitor system health, apply updates, perform diagnostics, and escalate issues as needed to maintain optimal performance.</li>
<li>Deliver training sessions to clients (and internal teams) so users can effectively operate the security systems; develop documentation and training materials.</li>
<li>Uphold the company's &quot;white-glove service&quot; ethos: deliver superior customer service, respond to 24/7 support requests, maintain strong communication and documentation.</li>
<li>Work closely with distribution and product teams to ensure seamless access to high-quality components and support logistics as required.</li>
<li>Contribute to continuous improvement initiatives: identify opportunities to optimize system design, deployment processes, support workflows, and client use-cases.</li>
</ul><b>Qualifications &amp; Skills:</b><br>
<ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology or a related field (or equivalent experience).</li>
<li>Proven experience (3+ years) in security or physical-security systems support (video surveillance, access control, intrusion detection, analytics).</li>
<li>Strong technical knowledge of system deployment, integration, configuration and troubleshooting.</li>
<li>Ability to work across the full lifecycle from design to deployment to maintenance.</li>
<li>Excellent customer service orientation; able to respond to urgent issues and handle 24/7 support responsibilities.</li>
<li>Effective communication skills&mdash;for both technical and non-technical stakeholders.</li>
<li>Comfortable delivering training and creating technical documentation.</li>
<li>Ability to work both independently and as part of multi-disciplinary teams.</li>
<li>Flexibility to travel (onsite deployments) and work non-standard hours (for 24/7 support).</li>
<li>Certifications in relevant technologies/manufacturers (desirable) and familiarity with AI-enhanced security/analytics solutions would be a plus.</li>
</ul><b>What We Offer:</b><br>
<ul><li>Opportunity to work with cutting-edge security and AI solutions in mission-critical deployments.</li>
<li>A collaborative, service-oriented environment that emphasizes both technical excellence and customer success.</li>
<li>Ongoing career development including training and exposure to full solution lifecycle work.</li>
<li>Competitive salary and benefit package.</li></ul></div>

Security Systems Support Engineer

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