product support associate

Thomson Reuters

DescriptionJob Description: Product Support Associate ContractorAbout the Role As a Product Support Associate Contractor, you will have a direct impact on customer satisfaction by providing timely, professional, and courteous technical assistance supporting our GoSystem Tax RS and ONESOURCE Income Tax software. You will handle customer inquiries via phone and/or chat, focusing on efficient inquiry resolution and ensuring all necessary actions are taken to resolve issues. You will advocate for our customers, deliver high-quality support, and collaborate with internal teams to contribute to ongoing product improvements.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone and/or chat, delivering exceptional technical support.</li><li>Troubleshoot and resolve technical issues related to software, escalating complex issues as needed.</li><li>Guide clients through step-by-step solutions, ensuring clear communication and customer understanding.</li><li>Document customer interactions, comments, complaints, and actions taken with accuracy and attention to detail.</li><li>Follow up with customers to ensure resolution and satisfaction.</li><li>Collaborate with product development and other internal teams to communicate customer feedback, identify recurring issues, and support product improvements.</li><li>Efficiently utilize internal resources and demonstrate strong time management to meet departmental goals.</li><li>Stay current with technological trends and updates to provide accurate and effective support.</li><li>Participate in training and deliver on-demand coaching to enhance technical and customer service skills.</li><li>Adhere to all company policies and procedures, including data security and privacy guidelines.</li><li>Ensure adherence to departmental processes and procedures and assist with other tasks as assigned.</li></ul>Work ScheduleAvailability to work varying shifts and/or overtime as needed.Non-Peak Season (July-August):o Open Monday-Friday from 8am-8pm ET.o 8-hour shifts with 1 hour lunch; can start as early as 8am ET or as late as 11am ETPeak Season (September-October):o Open Monday-Friday from 8am-10pm ET as well as being open until midnight on the 2 major deadlines of the fall.o Open most Saturdays &amp; some Sundays from 9am-6pm ET.About You<ul><li>Demonstrated experience in a technical support or customer care role (tax, IT Help Desk, or related technical support experience is a plus).</li><li>Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.</li><li>Strong problem-solving, analytical, and critical thinking abilities.</li><li>Exceptional customer service skills, including patience, empathy, and professionalism.</li><li>Knowledge of computer software, operating systems, and common applications.</li><li>Proficiency in help desk software and remote support tools.</li><li>Ability to work independently and as part of a collaborative team.</li><li>Strong organizational and time management skills, with attention to detail.</li><li>Flexible and adaptable to changing work environments and technologies.</li><li>Commitment to continuous learning and self-improvement.</li><li>High work ethic, reliability, and efficiency.</li><li>Growth mindset, willingness to embrace change, and customer focus.</li><li>Stable internet connection with the ability to use a wired connection if required.</li><li>Utilization of all equipment provided for maximum efficiency (laptop, monitors, docking station, mouse, keyboard).</li></ul>Required Qualifications<ul><li>High school diploma or equivalent required; associate degree or equivalent workforce experience preferred. Bachelor's degree in a related field is a plus.</li><li>Proven experience in a technical support role within a customer-focused environment.</li><li>Demonstrated knowledge of troubleshooting methodologies for software and hardware.</li><li>Ability to maintain confidentiality and handle sensitive customer information with integrity.</li><li>Progression to production may be contingent on successful completion of training.</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.The pay range that the employer in good faith reasonably expects to pay for this position is $25-$29.94/hr USD.Pay: $29.94 per hourApplication Question(s):<ul><li>The role is expected to start on 13th July 2026 and will end on 16th October 2026, would you be fine with that?</li></ul>Experience:<ul><li>Help desk: 2 years (Preferred)</li><li>Call center: 2 years (Required)</li><li>Product Support: 3 years (Required)</li><li>Technical support: 3 years (Required)</li><li>Onesource/Gosystems: 1 year (Preferred)</li><li>troubleshooting: 3 years (Required)</li><li>Tax: 2 years (Required)</li></ul>Work Location: Remote

Product Support Associate

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Division:
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long term partnerships with the clubs we serve.
The Role:<div>
We are looking for a high-energy, service-driven Product Support Associate to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.</div><div>
This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.</div><div>
Requirements:
You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:</div><div><ul><li>
Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.</li></ul></div><div><ul><li>
Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.</li></ul></div><div><ul><li>
A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.</li></ul></div><div><ul><li>
Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.</li></ul></div><div> 
Key Responsibilities:</div><div><ul><li>
Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.</li></ul></div><div><ul><li>
Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.</li></ul></div><div><ul><li>
Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.</li></ul></div><div><ul><li>
 Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.</li></ul></div><div><ul><li>
Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.</li></ul></div><div><ul><li>
Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.</li></ul></div><div> 
 
Skills &amp; Qualifications:</div><div>
Core Competencies (Must Have)</div><div><ul><li>
Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.</li></ul></div><div><ul><li>
Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.</li></ul></div><div><ul><li>
Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.</li></ul></div><div><ul><li>
Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.</li></ul></div><div><ul><li>
 Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.</li></ul></div><div><ul><li>
 Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.</li></ul></div><div> 
Technical Proficiency:</div><div><ul><li>
Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset</li></ul></div><div><ul><li>
Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset</li></ul></div><div><ul><li>
Experience with Microsoft Office, CRM systems, and basic HTML is an asset</li></ul></div><div><ul><li>
Understanding of VMware or Hyper-V is a plus is an asset</li></ul></div><div><ul><li>
Exposure to PowerShell scripting is an asset</li></ul></div><div> 
 
Education &amp; Experience:</div><div><ul><li>
Experience in software support, hospitality, club operations, or similar industries is highly desirable</li></ul></div><div><ul><li>
3-5+ years in technical support, customer service, or helpdesk environments</li></ul></div><div><ul><li>
Bachelor&rsquo;s degree in computer science or a related discipline</li></ul></div><div><ul><li>
Familiarity with ticketing systems and support platforms</li></ul></div><div><ul><li>
Knowledge of basic accounting concepts</li></ul></div><div> 
 
What You&rsquo;ll Bring:</div><div><ul><li>
Client Focus &ndash; A service-first mindset with empathy and accountability</li></ul></div><div><ul><li>
Technical Curiosity &ndash; Eagerness to learn how things work and solve problems</li></ul></div><div><ul><li>
Flexibility &ndash; Comfort with evolving tools, systems, and service standards</li></ul></div><div><ul><li>
Professionalism &ndash; Discreet, courteous, and reliable in every interaction</li></ul></div><div> 
 
Work Schedule &amp; Availability:</div><div>
Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)</div><div>
 Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.</div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 The Division
 
 
 
 Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long term partnerships with the clubs we serve.
 
 
 
 The Role:
 
 
 
 We are looking for a high-energy, service-driven Product Support Associate to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.
 
 
 This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.
 
 
 
 Requirements:
 
 
 
 You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:
 
 
 <ul>
 <li>
 Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.
 </li>
 <li>
 Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.
 </li>
 <li>
 A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.
 </li>
 <li>
 Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.
 
 
 </li>
 </ul>
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.
 </li>
 <li>
 Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.
 </li>
 <li>
 Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.
 </li>
 <li>
 Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.
 </li>
 <li>
 Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.
 </li>
 <li>
 Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications:
 
 
 
 
 Core Competencies (Must Have)
 
 
 
 <ul>
 <li>
 Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.
 </li>
 <li>
 Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.
 </li>
 <li>
 Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.
 </li>
 <li>
 Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.
 </li>
 <li>
 Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.
 </li>
 <li>
 Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.
 
 
 </li>
 </ul>
 
 
 
 Technical Proficiency:
 
 
 
 <ul>
 <li>
 Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset
 </li>
 <li>
 Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset
 </li>
 <li>
 Experience with Microsoft Office, CRM systems, and basic HTML is an asset
 </li>
 <li>
 Understanding of VMware or Hyper-V is a plus is an asset
 </li>
 <li>
 Exposure to PowerShell scripting is an asset
 
 
 </li>
 </ul>
 
 Education &amp; Experience:
 
 
 
 <ul>
 <li>
 Experience in software support, hospitality, club operations, or similar industries is highly desirable
 </li>
 <li>
 3-5+ years in technical support, customer service, or helpdesk environments
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science or a related discipline
 </li>
 <li>
 Familiarity with ticketing systems and support platforms
 </li>
 <li>
 Knowledge of basic accounting concepts
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring:
 
 
 
 <ul>
 <li>
 Client Focus &ndash; A service-first mindset with empathy and accountability
 </li>
 <li>
 Technical Curiosity &ndash; Eagerness to learn how things work and solve problems
 </li>
 <li>
 Flexibility &ndash; Comfort with evolving tools, systems, and service standards
 </li>
 <li>
 Professionalism &ndash; Discreet, courteous, and reliable in every interaction
 
 
 </li>
 </ul>
 
 Work Schedule &amp; Availability:
 
 
 
 
 Training Period:
 
 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)
 
 
 
 Post Training Schedule Availability:
 
 Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.
 
 
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Freshfields Orlando Llc

<div>The Produce Production Associate is directly responsible for cleaning, prepping, packaging, rotation, and presentation of all production/packaged items in produce. The Produce Production Associate may be charged with a variety of other tasks that directly support the produce operation. The Produce Production Associate reports to the Produce Production Lead or the Produce Product Supervisor in his/her absence.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
<ul><li>Maintain product displays within the produce department under the direction of a lead or supervisor.</li><li>
Learn and apply protocols pertaining to presentation, rotation, organization, and replenishment of product.</li><li>
Learn and apply protocols pertaining to proper signage.</li><li>
Learn and apply quality standards of product.</li><li>
Assist with the disposal of trash/boxes from the building.</li><li>
Safely operate a baler for card board boxes.(Must be at least 18 years old)</li><li>
Assist with ensuring safe work environment for our employees and a safe customer experience for our customers.</li><li>
Apply health and safety protocols under the direction of management.</li><li>
Maintain a healthy working relationship with peers.</li><li>
Demonstrate and support a high level of integrity. Represent Freshfields Farm in a courteous and professional manner while interacting with all customers and coworkers.</li><li>
Use ladders for various purposes throughout the building.</li><li>
Use knives for purposes of cutting/prepping produce.</li><li>
Assist with any other tasks within the building that require additional manpower.</li></ul>
SUPERVISORY RESPONSIBILITIES
Supervising is not an essential responsibility for this job. However, management may temporarily place a stocker associate in charge of the stocker team in some unique situations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma required.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
CERTIFICATES, LICENSES, REGISTRATIONS
None Required. Driver&rsquo;s License Preferred.
REQUIRED SKILLS
Strong attention to detail. Ability to read and interpret documents such as safety rules, operating, maintenance instructions, and protocol manuals.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The associate will also be required to lift bags and/or boxes that weight as much as 50lbs.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate to high.</div>

Produce Production Associate

International Group of Aamina

NOW HIRING | SALES ASSOCIATE (FEMALE) &ndash; KUWAITWe are looking for a motivated and customer-focused Sales Associate to join our team.Job Details:<ul><li>Position: Sales Associate (Female Only)</li><li>Location: Hawally</li><li>Salary: 300 KD</li><li>Visa: 18 (Transferable &ndash; Normal Visa)</li><li>Joining: Immediate</li></ul>Requirements:<ul><li>Must be currently inside Kuwait</li><li>Previous sales experience is required</li><li>Must be bilingual</li></ul>Key Responsibilities:<ul><li>Greet customers and assist with product selection</li><li>Recommend suitable products based on customer needs</li><li>Process transactions using POS systems</li><li>Maintain store cleanliness and product display</li><li>Handle customer inquiries and complaints professionally</li><li>Achieve sales targets</li><li>Support stock and inventory management</li></ul>Skills:<ul><li>Strong customer service skills</li><li>Sales &amp; upselling ability</li><li>Good communication skills</li><li>Ability to multitask</li></ul>Job Type: Full-timePay: KD250.000 - KD300.000 per monthWork Location: In person

SALES ASSOCIATE (FEMALE)

Boutiqaat

<div>
 
 
 
 Associate Category Manager:
 
 
 
 
 
 
 
 Are you a trend-savvy number cruncher with a passion for beauty and cosmetics?
 
 
 Do you have the drive to shape product categories that not only sparkle on the shelves but also deliver serious results?
 
 
 
 
 
 We&rsquo;re looking for a
 
 Associate Category Manager
 
 who&rsquo;s ready to dive into the exciting world of category strategy, product curation, and data-driven decision-making. This is your chance to play a key role in shaping our product range and making an impact on a fast-growing, customer-focused company.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing
 
 :
 
 
 
 
 
 As our Associate Category Manager, you&rsquo;ll be the right hand to our Category Managers, helping bring products to the market that people love. You&rsquo;ll collaborate closely with marketing, sales, and suppliers to develop product assortments that are both profitable and irresistible.
 
 <ul>
 <li>
 Create, process, and track purchase orders for your product categories
 </li>
 <li>
 Ensure accuracy and alignment with vendor capabilities and company needs
 </li>
 <li>
 Resolve delivery and pricing issues with suppliers
 </li>
 <li>
 Help shape category strategies based on market insights and customer data
 </li>
 <li>
 Support setting performance targets for growth and profitability
 </li>
 <li>
 Research opportunities for new products, segments, or supplier partnerships
 </li>
 <li>
 Collaborate with vendors to align assortments with customer preferences
 </li>
 <li>
 Conduct regular reviews to assess product performance
 </li>
 <li>
 Keep a pulse on competitors to maintain a competitive edge
 </li>
 <li>
 Assist in developing pricing strategies based on sales goals and market trends
 </li>
 <li>
 Work with marketing to plan and execute impactful promotional campaigns
 </li>
 <li>
 Analyze pricing performance and suggest optimizations
 </li>
 <li>
 Ensure the right products are in the right place at the right time
 </li>
 <li>
 Track lead times, manage stock levels, and avoid costly stock outs or overstocks
 </li>
 </ul>
 
 
 
 
 
 What You Bring to the Table:
 
 
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in business administration, Supply Chain, or a related field
 </li>
 <li>
 3+ years&rsquo; experience in category, product, or purchasing management ideally in the Beauty &amp; Cosmetics industry
 </li>
 <li>
 Fluent in English, with strong communication skills
 </li>
 <li>
 Proficiency in Microsoft Excel and ERP systems
 </li>
 <li>
 Exceptional analytical, organizational, and problem-solving skills
 </li>
 <li>
 A collaborative, customer-first mindset with a sharp eye for detail
 </li>
 </ul>
 
 
 
 
 
 Why Boutiqaat?
 
 
 
 
 
 
 At Boutiqaat, you won&rsquo;t just join a company you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.
 
 
 
 Ready to Grow with Us?
 
 
 
 Kickstart your career with hands-on experience, expert mentorship, and real impact.
 
 
 Apply now and be part of something exciting!
 
</div>

Associate Category Manager

Abercrombie & Fitch

<div>Company Description 
Job Description
The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business integrity. We are committed to efficiently managing returns, minimizing fraud losses, and preventing abuse of policies to ensure a fair and secure shopping experience for all our customers. Through meticulous analysis, proactive strategies, and robust collaboration with stakeholders, we strive to uphold the highest standards of transparency, accountability, and customer satisfaction. Our goal is to protect the interests of both our customers and our business, fostering long-term relationships built on reliability and trust.
Located in New Albany, OH the Returns Product Analyst will be responsible for delivering insights on opportunities and performance across our full returns experience, and for implementing action against these opportunities. This role will be responsible for helping our teams meet our objectives in the returns space including reducing overall returns, making our returns more efficient, and optimizing customer experience within returns. One of the primary points of focus for this role will be bridging the gap between returns insights and our product teams (primarily merchants and tech design).
This job is located at our Global Home Office in Columbus, Ohio.
What Will You Be Doing?<ul><li>
Drive OKRs tied to return rate performance, including:
<ul><li>Overall and brand‑level return rates</li><li>
Product‑level and regional return rates</li><li>
Analysis of both product and non‑product return drivers</li></ul></li><li>
Identify insights and translate them into action, partnering with merchandising, design, tech design, and digital experience teams to influence product and customer experience decisions</li><li>
Design and implement proactive alerting and operating mechanisms to quickly identify and respond to high‑returning items</li><li>
Lead cross‑functional working sessions to diagnose issues, align on solutions, and drive execution through resolution</li><li>
Own analytics and reporting that support return‑rate objectives, and regularly present key insights and results to senior business leaders</li><li>
Monitor, scope, and resolve ad‑hoc issues impacting returns by working closely with subject‑matter experts across the organization</li><li>
Build and support business cases to enable action, partnering with Finance and Project Management to quantify impact and prioritize investments</li><li>
Analyze data and develop clear, compelling visualizations using tools such as SQL, Power BI, and Excel (Pivot Tables) to tell a strong business story</li></ul>
What Do You Need To Bring?<ul><li>
Bachelor&rsquo;s degree or equivalent experience</li><li>
Minimum 3 years of experience in digital product, digital transformation, retail, or a related analytical/business role</li><li>
Experience building and using dashboards and analytics platforms such as Power BI, Snowflake, or similar tools</li><li>
Proven ability to work cross‑functionally with technical, product, and analytics teams to drive outcomes</li><li>
Experience developing clear, data‑backed business cases with defined ROI that lead to implementation</li><li>
Strong ability to manage multiple initiatives simultaneously, balancing competing priorities based on business need and industry trends</li><li>
Exceptional communication skills, with the ability to translate nuanced, data‑driven insights into clear recommendations for executive audiences</li></ul>
Our Company
Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Benefits &amp; Perks
As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F Co. is committed to providing competitive and comprehensive benefits that align with our company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:<ul><li>
Incentive bonus program</li><li>
401(K) savings plan with company match</li><li>
Annual companywide review process</li><li>
Flexible spending accounts</li><li>
Medical, dental and vision insurance</li><li>
Life and disability insurance</li><li>
Associate assistance program</li><li>
Paid parental and adoption leave</li><li>
Access to fertility and adoption benefits through Carrot</li><li>
Access to mental health and wellness app, Headspace</li><li>
Paid Caregiver Leave</li><li>
Mobile Stipend</li><li>
Paid time off and one paid volunteer day per year, allowing you to give back to your community</li><li>
Work from anywhere (Mondays and Fridays are &ldquo;work from anywhere&rdquo; days for most roles and six work from anywhere weeks per year)</li><li>
Seven associate wellness half days per year</li><li>
Merchandise discount on all of our brands</li><li>
Opportunities for career advancement, we believe in promoting from within</li><li>
Access to multiple Associate Resource Groups</li><li>
Global team of people who will celebrate you for being YOU!</li></ul> 

Additional Information 
ABERCROMBIE &amp; FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER</div>

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