product support consultant

Synechron

<div>
 
 Greetings,
 
 
 
 
 
 We have an immediate vacancy for a
 
 Systems Support Consultant &ndash; SCM &amp; Procurement
 
 with 5+ Years of experience at Synechron, based in Dubai.
 
 
 
 
 
 
 Job Role:
 
 Systems Support Consultant &ndash; SCM &amp; Procurement.
 
 
 
 Job Location:
 
 Dubai
 
 
 
 Experience:
 
 5+ Years
 
 
 
 Notice Period:
 
 Immediate to 2 Weeks
 
 
 
 
 
 
 
 
 
 
 
 
 About Company:
 
 
 
 At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron&rsquo;s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud &amp; DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17000+, and has 58 offices in 21 countries within key global markets. For more information on the company, please visit our website or LinkedIn community.
 
 
 
 
 
 
 Diversity, Equity, and Inclusion
 
 
 
 
 
 
 
 Synechron&rsquo;s Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportunity.
 
 
 
 
 We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a strong team is to value individual differences. So, it doesn&rsquo;t matter where you&rsquo;re from or what you&rsquo;ve had to do to get here &ndash; if you have the skills, enthusiasm, and drive to make your mark, we&rsquo;ll support you like we support each other. Choose a career with us and let&rsquo;s pursue innovation, together.
 
 
 
 
 
 
 
 Job Descriptions:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, Mathematics, or related business/analytical disciplines, or equivalent experience.
 </li>
 <li>
 5-10 years of experience supporting enterprise systems like Oracle SCM, SAP, or similar.
 </li>
 <li>
 Familiarity with procurement and contract management systems (CLM/SLM).
 </li>
 <li>
 Strong troubleshooting and analytical skills.
 </li>
 <li>
 Excellent communication and teamwork abilities.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
 
 
</div>

Systems Support Consultant – SCM & Procurement

vFairs

<div>
 
 About Us
 
 
 
 
 Come Learn &amp; Grow With us
 
 
 
 Unicorn Technology
 
 
 We&rsquo;re top-rated on G2 and Capterra with over 1000+ reviews by our amazing customers. We're pioneers of innovation and transparency and that shows with the type of technology we offer.
 
 
 A Diverse Team
 
 
 vFairs' diverse workforce brings contributors from all over the world, each person having their own skills and unique experiences.
 
 
 Serving Our Communities
 
 
 We go by the principle &ldquo;No enterprise can be more successful than goodness&rdquo;, and hence all employees are entitled to 2 days of paid leave a year to serve a social service to their local or global community through volunteerism.
 
 
 Green And Global - We Walk the Walk
 
 
 In 2022, we launched our Green and Global campaign where we make it a priority to lower both our and our customer&rsquo;s carbon footprint. All of our policies follow the guidelines of our G&amp;G initiative and we partner with OneTreePlanted to ensure that we return to the Earth what we may take.
 
 
 What does being part of the vForce team look like?
 
 
 An environment of inclusivity, innovation, accountability, and transparency with absolutely no ceiling on how high you fly with us!
 
 
 Learn and Grow
 
 
 At vFairs, we understand the value of achieving your next career goal and while we fully anticipate that you will never want to leave, we also want to be your #1 fan and ambassador when it comes to your dreams; we will act as your career coach as well to set you on the right path.
 
 
 We are building a team of Product Support Specialists who will provide Tier 1 support to our enterprise customers. This team will be responsible for resolving customer queries across multiple channels, collaborating with development teams, and identifying opportunities to improve our product, processes, and customer experience. This is an
 
 onsite
 
 position with working hours from
 
 12:00 PM to 9:00 PM PKT.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Customer Support &amp; Ticket Management
 </li>
 <li>
 Receive and respond to support queries via chat, email, and phone calls .
 </li>
 <li>
 Acknowledge and manage tickets generated by software users, ensuring timely resolutions.
 </li>
 <li>
 Schedule and conduct customer support meetings when requested.
 </li>
 <li>
 Log phone-based issues into the ticketing system and follow up until resolution.
 </li>
 <li>
 Issue Resolution &amp; Collaboration
 </li>
 <li>
 Troubleshoot and resolve issues by analyzing backend systems and applying necessary changes/configurations.
 </li>
 <li>
 Engage with the development team for escalations and deeper technical fixes.
 </li>
 <li>
 Communicate effectively with customers to close the loop on resolutions.
 </li>
 <li>
 Product &amp; Process Improvement
 </li>
 <li>
 Track and analyze support queries to identify recurring issues and trends.
 </li>
 <li>
 Prepare reports with insights and recommendations for the product team .
 </li>
 <li>
 Contribute to side projects that focus on product improvements, process optimization, and enhanced customer experiences.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong communication skills (both written and verbal).
 </li>
 <li>
 Analytical mindset with problem-solving abilities.
 </li>
 <li>
 Basic technical knowledge and comfort with backend systems.
 </li>
 <li>
 Ability to collaborate effectively across teams (customers, developers, product managers).
 </li>
 <li>
 Customer-first attitude with proactive thinking.
 </li>
 </ul>
</div>

Product Support Specialist

Gambit

<div><h4 class="jobSectionHeader">Your mission</h4>
For Turkey (remote position), we are seeking a SAP Support Consultant Logistics for existing customers &ndash; Modules and Processes. 
<ul><li>
You will work on our IT and SAP projects and provide subsequent customer support</li><li>
You will support and optimize our customers' SAP systems and be responsible for them in the areas of Logistics such as SD, PP, and / or MM</li><li>
You support our customers in maintenance in 2nd level support</li><li>
You adapt SAP Logistic solutions to customer requirements (customizing)</li><li>
You advise our customers if they have questions about the use and configuration of Logistic applications</li><li>
You work with ticket systems (e.g. Jira) and have direct customer contact</li><li>
You recognize potential for improvement and initiate process changes</li></ul><h4 class="jobSectionHeader">
Your profile</h4><ul><li>
You have already worked for several years (ideally at least five years) in SAP consulting or SAP module support with a focus on Logistics, Solid process and module knowledge in the areas of MM, SD, or PP, as well as interfaces</li><li>
You have an in-depth understanding of processes in the Logistic area</li><li>
Ideally, you already have basic knowledge of SAP S/4HANA or S/4HANA Cloud and have some experience in customer service and software support</li><li>
You attach great importance to supporting and advising your customers in the best possible way with your knowledge and experience</li><li>
Handling customer-specific requirements and subsequently implementing them in SAP</li><li>
Optimizing existing processes and workflows in the context of the deployed SAP ERP business standard software</li><li>
Creating specifications for customizing and programming as well as performing the customizing in the module areas SD, PP, and/or MM</li><li>
Ensuring core and cross-functional business processes through tests within the context of system changes and upgrades, as well as performing weakness analyses</li><li>
Supporting the efficient use of deployed SAP modules through training, documentation, and second-level support</li></ul><h4 class="jobSectionHeader">
Why us?</h4>
It is essential that our employees share our passion and commitment to working as a team and delivering exceptional results. 
We believe that work is more than simply a job and that working as a team involves more than just cooperating. We value respectful, fair, and open communication, where everyone is valued. 
Sound like you? Do you fit the brief? If so, please send us your application, stating your earliest possible starting date and salary expectations. If you have any outstanding questions, don&rsquo;t hesitate to contact Safa.<h4 class="jobSectionHeader">
About us</h4>
We are GAMBIT, an SAP management consultancy with offices in Germany, Austria, Switzerland and Turkey. We support companies with innovative IT and SAP solutions on their path to the future. But we are not only SAP experts, we are also experts in good work.</div>

SAP Support Consultant logistics for existing customers – modules and processes

Dicetek LLC

Overview Product Support Specialist (Arabic Speaker) role at Dicetek LLC. Roles and Responsibilities <ul><li>Able to understand and bifurcate the functional, performance, UI and technical issues raised by customers.</li><li>Able to prioritize logged tickets based on Business Impact.</li><li>Should be proactive in coordinating and communicating with Business/Development/QA to get issues resolved within the stipulated timeframe.</li><li>The ability to understand business from customer perspective and help in expediting the process for better customer satisfaction.</li><li>Liaise with other teams within and outside the Digital unit to negotiate dependencies.</li><li>Drive forward and role-model best practice in technical support engineering processes and Agile behavior and ensuring teams members follow suit.</li><li>Responsible to manage and maintain release notes and document all the change sets.</li></ul> Skills And Background <ul><li>Excellent communication (oral and written) and organization skills.</li><li>Must have support and coordination experience in Mobile applications.</li><li>Must have good understanding of JIRA and the workflow involved.</li><li>Must have working exposure to various team collaboration and support tracking tools like Zendesk, ALM, Confluence etc.</li><li>Good exposure on both Scrum and Kanban methodologies.</li><li>Good to have a programming experience in at least 1 modern programming languages/ frameworks such as Java Node.JS, Go Lang, Python, or others.</li><li>Good knowledge of SQL and one common database technology, such as Oracle, MySQL.</li><li>Infrastructure knowledge including RESTful APIs, SOAP APIs, Single Sign On, LDAP, Search Technologies.</li></ul> Seniority level <ul><li>Not Applicable</li></ul> Employment type <ul><li>Contract</li></ul> Job function <ul><li>Other</li></ul> Industries <ul><li>IT Services and IT Consulting</li></ul><img src="https://www.jobg8.com/Tracking.aspx?FXIqvVuqFNhn%2bjehL9HXow13BBWV1Z9ef" width="0" height="0" />

Product Support Specialist (Arabic Speaker)

Verint Systems Inc.

<div>General Description / Overview of Role 
 
The purpose of this role is to implement the WFO product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related troubleshooting and escalation of service requests via a IMS ticketing system. 
 
Primary Roles &amp; Responsibilities
 
&acirc;&#382;&cent; Implementation/upgrade/expansion of Contact Centre Solutions, including.
 
&acirc;&#382;&cent; Solution design review and feedback
 
&acirc;&#382;&cent; Technical Site Discovery and validation of pre-requisites, providing technical information for customer/partner techs prior to implementation phase.
 
&acirc;&#382;&cent; Implementation of software components and third-party components as defined by the project and customer needs.
 
&acirc;&#382;&cent; Integration to telephony data sources and other third-party systems including Active Directory/Cloud Identity Management.
 
&acirc;&#382;&cent; Cloud (AWS/Google Cloud) experience is a plus
 
&acirc;&#382;&cent; Site and user acceptance testing.
 
&acirc;&#382;&cent; Primarily remote but onsite if required.
 
&acirc;&#382;&cent; Primarily in office hours but out of hours if required. 
 
Qualifications
 
&acirc;&#382;&cent; Overall, 10 years&rsquo; experience &amp; 4 years professional service/ implementation experience in a similar technical position.
 
&acirc;&#382;&cent; Mandatory - Bachelor&rsquo;s degree in a technology discipline or an equivalent combination of education and experience
 
o Any of the following certifications may be a plus (PMP, MSDBA, MCSE, MCSA, Avaya or Cisco Voice Technologies)
 
&acirc;&#382;&cent; Demonstrated experience as a software SME or technical expert in Application dependent technology
 
For Verint Internal Use Only
 
This document is for Verint internal use only and may not be distributed outside of Verint or to persons inside
 
Verint for whom it was not intended.
 
&copy; 2020 Verint Systems Inc. All Rights Reserved Worldwide.
 
Technical Competence
 
The following are desirable
 
&acirc;&#382;&cent; Windows Domains: Active Directory, DNS, Security and Group Policy
 
&acirc;&#382;&cent; Windows 10, Windows Server 2012/2016
 
&acirc;&#382;&cent; Application servers: WebLogic, IIS and Tomcat
 
&acirc;&#382;&cent; Knowledge of AWS/Google Cloud + Cloud Identity Management
 
&acirc;&#382;&cent; Mandatory - Demonstrated experience working with databases (SQL preferred) &ndash; Can interpret schemas, and/or author queries and stored procedures
 
&acirc;&#382;&cent; Mandatory - Understanding of networking and protocols (TCP/IP, SMTP, etc.) preferred
 
&acirc;&#382;&cent; Mandatory - Knowledge of Work Force Management (WFM) + telecom systems (CTI, PBX, VOIP) including switches and protocols preferred
 
&acirc;&#382;&cent; Mandatory - Knowledge of operating systems, desktop domains (active directory), and Windows security
 
&acirc;&#382;&cent; Familiarity with Contact Center operations and technology software and tools preferred
 
&acirc;&#382;&cent; Prior experience with the installation, support, usage, or administration of Verint software preferred
 
&acirc;&#382;&cent; Familiarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG etc., will be a significant plus.
 
Job Specific Knowledge and Skills
 
&acirc;&#382;&cent; Experience as a system engineer (Implementation or Support).
 
&acirc;&#382;&cent; Ability to work with teams across geographies and effectively collaborate
 
&acirc;&#382;&cent; Drive engagement with a Customer 1st Approach
 
&acirc;&#382;&cent; Personal accountability to achieve expected project outcome &amp; customer expectations
 
&acirc;&#382;&cent; Analytical with proven problem diagnosis and solving skills.
 
&acirc;&#382;&cent; Excellent interpersonal and communication skills.
 
&acirc;&#382;&cent; Handles conflict with a high level of integrity
 
&acirc;&#382;&cent; Constantly improve self-knowledge in the different products via formal &amp; informal training sessions
 
Key Working Relationships (Internal &amp; External)
 
&acirc;&#382;&cent; Verint Services Teams
 
&acirc;&#382;&cent; Verint Support and Project Managers
 
&acirc;&#382;&cent; Verint Sales Team
 
&acirc;&#382;&cent; Customers
 
About Verint :- https://www.verint.com/</div>

Product Support Engineer

Southern Company

<div>Description
Job Summary:
Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem.
Minimum Qualifications: (Education, Experience, Knowledge, and Skills):
&bull; 6+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems. Bachelor&rsquo;s degree in electrical engineering can substitute for 4 years of experience.&bull; Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings.&bull; Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators.&bull; Commissioning and field experience are recommended.&bull; NFPA 70 ARC Flash Certified preferred&bull; Valid Driver&rsquo;s License.&bull; Ability to understand and develop and/or make edits to Switchgear and/orPowerGen controllers and devices.&bull; Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory.&bull; Ability to troubleshoot Switchgear and/or PowerGen equipment and systems.&bull; Ability to understand and follow project scopes.&bull; Ability to learn PowerSecure Microgrid Solution Products.&bull; Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations.&bull; Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision.&bull; Possess good communication skills and demonstrate the ability to provide technical direction via phone and email.
Job Duties and Responsibilities:
Duties include but are not limited to:
<ul><li>Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site.</li></ul>
&bull; Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite.&bull; Provide control of onsite engineering changes to drawings and settings files.&bull; Effectively communicate open action items to proper initiatives for action planning and task assigning.&bull; Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures.&bull; Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs.&bull; Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, orMulti Gen/Utility applications. All system operational modes in use including multiple ATS monitoring, and load shed schemes&bull; Ability to troubleshoot and provide technical assistance on:o PowerGen Products such as Volvo or PSIo Switchgear Products such as Square D, Eaton, ABB, and Siemens circuitbreakers, and Low-voltage and Medium Voltage switchgear.o Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC&rsquo;s./
Physical Demands and Work Environment:
&bull; Travel will occasionally be required. Up to 45%.&bull; Occasional exposure to and requirement to work on around industrial equipment including switchgear/switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes.&bull; Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day.&bull; Manual dexterity to operate digital equipment, including computers and PLC&rsquo;s, protective relays, controllers and other such equipment with small fine buttons and operators.&bull; Occasional after-hours and weekend support is needed.&bull; Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noiseintensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposed places.
About Us:
PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.
Join Our Power Team!
We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:
&bull; Medical, dental, vision and life insurance coverage&bull; Competitive pay and a matching 401 (k) plan&bull; Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)&bull; Flexible spending accounts/Health savings account&bull; Wellness Incentive Programs&bull; Employee Referral Program&bull; Tuition Reimbursement
PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third party recruiters.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.Operating Company: PowerSecure</div>

American Bureau of Shipping (ABS)

<div>The Consultant is responsible for maintaining overall product knowledge offered by Nautical Systems in support of internal and external clients.
What You Will Do:
<ul><li>Receive consulting direction and guidance from a Senior Consultant or Manager of Nautical Systems.
</li><li>Confer with clients, determine and itemize need of their business processes that require adaptation of internal systems.
</li><li>Assist with development of specifications or modifications that can be incorporated as additional functionality into internal systems.
</li><li>Act as liaison between clients and NS System Developers.
</li><li>Assist clients with understanding the use and application of software products and services offered by Nautical Systems.
</li><li>As directed, perform system installations in client offices and vessels.
</li><li>Assist product support group with technical systems support via telephone or on site visits.
</li><li>Assist in the internal training of ABS-NS employees as needed or directed.
</li><li>Participate in the final phases of new system functionality testing to ensure correctness and compliance with clients&rsquo; requirements.
</li><li>Maintain and update projects in the project artifact management system.
</li><li>On occasion, may be required to work side-by-side with a more experienced Senior Consultant
</li></ul>What You Will Need:
Education and Experience
<ul><li>Experience with wide area networking and telecommunications
</li><li>A minimum of three (3) years of experience is preferred
</li><li>An Associates or Bachelor's Degree in a related technical discipline, or equivalent experience and training preferred
</li></ul>Knowledge, Skills, and Abilities
<ul><li>Experience in the marine or offshore related industry.
</li><li>An expert in at least one of the areas covered by the software, i.e., maintenance, purchasing, etc.
</li><li>Needs to be familiar with the ABS Health, Safety, Quality &amp; Environmental Management System.
</li></ul>Reporting Relationships:
Reports to a Manager, Director or Executive level position
Working Conditions:
Work is primarily sedentary; exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects</div>

Consultant (NS)

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