product support consultant

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
Job Summary:
We are looking for a highly motivated and detail-oriented IT Product/ Application Support Consultant to join our ATLAS (Automation of customer Life Cycle across SAP) to support ATLAS Tool chain. In this role, you will support the lifecycle of SAP solution landscapes for enterprise customers from onboarding to offboarding ensuring each landscape is accurately configured, monitored, and transitioned through key lifecycle stages.
You&rsquo;ll work closely with cross-functional teams to resolve tickets raised via Jira (and soon ServiceNow), investigate system landscape issues, drive timely resolutions, and maintain process compliance. The ideal candidate is a logical thinker, effective communicator, and proactive team player with a strong sense of ownership and service quality. 
Key Responsibilities:<ul><li>
Manage and resolve customer issues related to SAP solution landscapes, raised via Jira or ServiceNow.</li><li>
Experience in IT Technical support in anyone of Cloud service provider like Azure, AWS, GCP</li><li>
Experience working as IT Application Support or Product Support</li><li>
Validate customer landscape configuration, status transitions, and lifecycle processes using internal tools.</li><li>
Investigate discrepancies (e.g., incorrect system statuses or missing dates), identify root causes, and implement corrective actions.</li><li>
Coordinate with internal and customer-facing teams (CFUs) to ensure clarity on issues and actions needed.</li><li>
Ensure key operational data (e.g., Fulfilment Dates, landscape statuses) is accurately maintained and compliant with internal policies.</li><li>
Drive collaboration across teams to expedite resolution of critical issues, maintaining professionalism and accountability.</li><li>
Document solutions, create or update knowledge base articles and process wikis for team learning and process consistency.</li><li>
Suggest process improvements and automation opportunities for better efficiency and quality of service.</li><li>
Create and analyze reports using Microsoft Excel and PowerPoint to track performance metrics, identify trends, and support data-driven decision-making</li></ul> 
Required Skills &amp; Qualifications:<ul><li>
5 to 7 years of experience in IT Technical support, customer operations, or enterprise system support.</li><li>
Strong logical thinking and analytical skills for issue troubleshooting.</li><li>
Excellent communication and stakeholder management skills across technical and non-technical teams.</li><li>
Proficiency in Excel (VLOOKUP, formulas, pivot tables); Power BI or Tableau knowledge is a plus.</li><li>
Familiarity with ticket management tools like Jira or ServiceNow.</li><li>
Ability to prioritize tasks and manage work in a fast-paced, high-volume environment.</li><li>
Ownership mindset with a proactive approach to problem-solving and process improvement.</li><li>
Willingness to learn complex systems and contribute to operational excellence through documentation and collaboration.</li></ul> 
Preferred Qualifications:<ul><li>
Exposure to ITSM frameworks (e.g., ITIL) and understanding of SLA/KPI-based operations.</li><li>
Experience supporting enterprise software solutions, ideally in a B2B context.</li><li>
Understanding of SAP systems or solution landscapes is a plus (but not mandatory).</li></ul> 
What We Offer:<ul><li>
A collaborative environment supporting global enterprise customers.</li><li>
Opportunities for professional growth in ITSM and operational support.</li><li>
Hands-on exposure to SAP ecosystem landscape management.</li><li>
A team culture focused on ownership, learning, and continuous improvement</li></ul>
#ITT2<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 438015 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

IT Product/ Application Support Consultant - ATLAS

Fitness First group

Member Support Consultant Doncaster (casual) page is loaded  Member Support Consultant Doncaster (casual)locations: Melbourne, Eastern Suburbs: FF Doncastertime type: Casualposted on: Posted Todaytime left to apply: End Date: November 29, 2025 (30 days left to apply)job requisition id: JR About Fitness First: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees. Fitness First , Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific's largest diversified fitness brand. The opportunity: Member Support Consultants (MSC's) are the driving force behind the success of Fitness First . They are the first people to interact with our members and have inspired thousands of people to begin their journey towards becoming more active, fulfilled and confident versions of themselves.No two days are the same as an MSC and you will have the opportunity to interact with people from all walks of life. In this role, you will drive membership growth by performing outreach activities - generating and converting leads by inspiring people to take action that has a positive impact on their physical, mental, and emotional wellness. You aid membership retention through positive interaction with our existing members, assisting them with enquiries, and providing exceptional customer service that motivates them to continue their fitness journey. Responsibilities: Proactively contribute to club sales budget utilising sales promotions and referrals campaigns Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities Achieving the required number of lead contacts via telephone to maximise sales opportunities Providing sales presentations and tours to prospective members Creating great member journeys via positive and personalised interactions Achieving successful outcomes to enquiries Opening and closing the club as per the club roster Active involvement in member retention programs, inspiring members to continue their fitness journey Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience Requirements: Current First Aid & CPR certificate. A problem-solving mindset - you can provide solutions that meet the needs of our potential members A gift for communication - you can talk to anyone with ease, and inspire them to take action Drive - you are goal-focused and continuously looking for new ways to excel yourself A team player - you can rally through the hard times and celebrate personal and team success Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals What we can offer you We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one. A competitive hourly rate plus casual loading A complimentary Platinum Fitness First membership Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines Apply Now! Please click 'Apply' to submit a resume that details your experience, attributes and achievements. About Fitness & Lifestyle Group: Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives. Our commitment to diversity & inclusion At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.Member Support Consultant - Hourly

Member Support Consultant Doncaster (casual)

WPBrigade

Job Summary:We are looking for a proactive and persuasive Product Support to join our software development team. This role requires excellent communication skills in English, the ability to handle client queries professionally, and the confidence to guide, explain, and convince clients about product features, updates, and solutions.Key Responsibilities:<ul><li>Respond promptly and professionally to client queries via email, chat, or calls.</li><li>Explain complex software features or issues in clear, easy-to-understand language.</li><li>Convince and guide clients toward optimal product usage, upgrades, and best practices.</li><li>Coordinate with internal teams (development, QA, product).</li><li>Build and maintain strong relationships with clients, ensuring satisfaction and retention.</li><li>Document common issues and create helpful user guides or FAQs.</li><li>Identify opportunities to improve support processes and user experience.</li><li>Track and escalate client concerns or feature requests to the product team.</li><li>Conduct basic product demos or walkthroughs when needed.</li></ul>Required Skills &amp; Qualifications:<ul><li>6 months experience in client-facing roles such as product support, technical support, or customer success (preferably in a software/SaaS company).</li><li>Excellent verbal and written communication in English.</li></ul>Qualifications for System Administrator<ul><li>Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required</li><li>6 months experience in a product support role in any IT company. Fresh Graduates can apply as well.</li><li>Working knowledge of Microsoft Office Suite .</li><li>Experience with scripting and automation tools</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Up to Rs30,000.00 per monthWork Location: In person

Product Support apprenticeship (Training Program for 6 months)

Caterpillar

<div>Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn&rsquo;t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive.
The selected candidate for this position will be part of our regional centre of excellence, whose primary focus is to support and enhance Caterpillar&rsquo;s dealer network, which is a competitive strength and the critical way in which we serve our customers.
As a Condition Monitoring and Customer Value Agreements Operations Consultant at Caterpillar, you will develop, implement and manage, in collaboration with our dealers and internal Caterpillar partners, dealer process, capacity and capability improvement plans in these two key strategic growth areas, including optimization of the monitoring of equipment thru electronic, fluids analysis and other equipment and fleet data to provide value added recommendations and excellence in the operational execution of customer contracts, to optimize equipment maintenance, repair and utilization and drive aftermarket sales growth.
Challenges include delivering results, considering alternative courses of actions, making timely decisions, and developing greater communication skills.
Job Duties/Responsibilities may include, but are not limited to:<ul><li>
Driving excellence in Condition Monitoring and CVA operational execution in collaboration with a defined group of dealers within the Africa, Middle East, and Eurasia Region, achieving targets on selected metrics.</li><li>
Improve dealer capabilities and capacity in the above-mentioned areas.</li><li>
Collaborate with internal partners to elaborate new creative plans to leverage Condition Monitoring for enhancing customer support</li><li>
Execute Condition Monitoring strategies for the critical market segments: Construction Industries, Mining, Electric Power, Oil &amp; Gas, etc.</li><li>
Perform on-site dealer evaluation of operational capabilities related to CVA management and Condition Monitoring</li><li>
Provide direction and training to less experienced personnel.</li><li>
Perform complex analysis work; identify and resolve strategic problems.</li><li>
Keeping up with new industry trends through experience, stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs.</li></ul>
What You Will Have:<ul><li>
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.</li><li>
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.</li><li>
Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.</li><li>
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.</li><li>
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed</li><li>
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.</li><li>
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.</li><li>
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.</li></ul>
Required Qualifications:<ul><li>
A college or university degree in a relevant field (e.g. Engineering, Business, Marketing) or equivalent work experience</li><li>
6+ years experience in relevant industry (Earthmoving, Marine, Oil &amp; Gas, Mining)</li><li>
Able to work independently, to communicate effectively and to influence others in the work group, dealer personnel and customers.</li><li>
Able to work on larger scale, more complex assignments and provide directions to more junior employees.</li><li>
Fluency in English (written and spoken)</li></ul> 
Desired Qualifications:<ul><li>
6+ years of job-related work experience in service contracts management or equipment / fleet management</li><li>
Knowledge of Caterpillar products and dealer network</li><li>
Additional languages would be an advantage &ndash; Arabic and French would be particularly desirable</li></ul>
Posting Dates:
November 10, 2025 - November 20, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.</div>

Condition Monitoring & CVA Operations Consultant

Bosch

<div>Company Description 
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it&rsquo;s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. 
Job Description 
Roles &amp; Responsibilities:
As a SD consultant for support and maintenance topic, ensure Incidents, Service requests and Problem tickets are resolved within the KPI&rsquo;s and to the customer satisfaction with Quality resolutions. 
Required skills:
1. Domain expertise in Sales and Distribution
2. Should have thorough knowledge on Sales Order Management.
3. Output Management - through EDI, FILE transfer, Mail, PDF forms. Scripts, Smart forms.
4. Very Good Knowledge in Idoc processing, Error handling and IDOC mapping knowledge
5. Very Good experience in Job setups, process and Job error analysis
6. Strong experience in Delivery , Shipments, Picking , packing , WM interface topics,
7. Pricing: Configuration, error analysis.
8. Credit Management, Availability check, Revenue recognition, Credit/Debit Memo
9. Processing, Sales Returns, Free of charge delivery, Intercompany, STO, Billing
10. Handling incident, service requests and problem tickets in SAP SD. Ability to do configuration, master data changes, end-to-end process flow
11. Abap Debugging skills, SO10 text maintenance is preferred
12. Very good knowledge in LSMW.
13. Cross module : CS,MM,FICO, PP,APO, GTS knowledge is an added advantage
 Desired Skills: SAP certification in Sales and Distribution, S/4 Hana, ITIL certification
General<ul><li>Excellent problem-solving, consulting and decision-making skills.</li><li>Handling incident, problem tickets, service and change request in SAP SD.</li><li>Mentoring, guiding, supporting and directing associates.</li><li>Good communication and interpersonal skills.</li><li>Should be able to work independently with minimal supervision</li></ul> 
 
 
Qualifications 
Educational qualification:BE/BTECH/MBA 
Experience :
6+ years in SAP SD consulting</div>

SAP SD consultant for Application support and Maintenance

Atturra Limited

What you'll be doing We are seeking a skilled and energetic professional to join our manufacturing Service Desk Team. This position requires strong communication and analytical skills, along with the ability to work collaboratively across Atturra, vendor, and client teams. As a Service Desk Consultant, you'll be the main contact for application and functional support on the QAD platform. A strong sense of curiosity will enable you to thoroughly understand client requirements, enabling the delivery of high-quality support and practical solutions. The ability to remain composed under pressure and efficiently manage multiple tasks is essential. This full time, permanent role is based in our Brisbane office, but we welcome applicants from Sydney, Melbourne, Canberra and Adelaide. Responsibilities <ul> <li>Provide QAD application and functional support services to clients.</li> <li>Translate business needs into functional requirements.</li> <li>Assist clients with analysis, troubleshooting, and offer guidance on best practices.</li> <li>Contribute to the development of documentation, knowledge base articles, and how to guides.</li> <li>Assist with root cause analysis to address recurring issues and prevent future disruptions.</li> <li>Collaborate with senior consultants and managers to maintain high levels of client satisfaction and organisational success.</li> </ul> Qualifications <ul> <li>5+ years of application support for QAD ERP or comparable systems (SAP, Oracle, MS D365, Pronto, NetSuite).</li> <li>Previous manufacturing sector experience, with knowledge of processes, scheduling & planning tools, production orders, BoM, and routing is highly desirable.</li> <li>Experience in a Help Desk environment, with demonstrated ability to effectively manage competing priorities is advantageous.</li> <li>Demonstrated alignment with the company's core values.</li> <li>Proven analytical, problem solving, and time management abilities.</li> <li>Strong written and verbal communication skills, with the capability to engage both technical and non technical stakeholders.</li> <li>A commitment to continuous learning and personal development.</li> <li>Demonstrated capacity to adapt and perform efficiently within a fast paced, solution driven environment.</li> <li>Dedicated to delivering outstanding client experiences.</li> </ul> Why is this an exciting opportunity? Atturra is one of the fastest growing ASX listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. We currently have 1200+ professionals working across Australia, New Zealand, Singapore, Hong Kong and USA who are using innovation to lead the way. The Business Applications division of Atturra specialises in TechnologyOne, Infor, SAP and QAD applications, as well as providing expert consulting in HR and payroll systems, Safety Solutions, and Change Management and Adoption. The team focuses on Education, Federal Government, Local Government, and Manufacturing. This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology. What our people say "We are working towards a very bright future." "It's a company with vision and a promising future." Why you'll love working here Culture of possibility - At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices. A strong set of company values - Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. Valuable employee benefits <ul> <li>Employee benefits, recognition, and wellbeing platform</li> <li>Career growth via succession planning, internal promotions, and mentorship opportunities</li> <li>Ongoing investment in professional development through industry and technology certifications, and study assistance</li> <li>Mental health support through our Employee Assistance Program</li> <li>Support for family and caring responsibilities, including paid parental leave</li> <li>Employee referral program, with monetary incentives offered</li> </ul> Commitment to Diversity, Equity and Inclusion At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds - including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups. Supporting Australia's veterans We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans' Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia's veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us. How to apply All applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have answered all required questions before submitting. Talent Pool This recruitment process may also be used to create a talent pool for similar ongoing or temporary opportunities that may arise within the next 12 months. Recruitment Agencies and Headhunters Our Talent Acquisition team is managing this recruitment process and will reach out if additional support is required. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. To participate, agencies must complete our procurement process, hold an approved fee agreement, and be formally invited by the Talent Acquisition team for a specific vacancy. Submissions made outside of this process will not be considered. We also request that agencies do not contact Atturra employees outside the Talent Acquisition team regarding hiring matters. Agencies interested in joining our official supplier list may send an expression of interest to . Please note, our supplier list is reviewed annually. This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified. Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion.

Application Support Consultant - ERP Manufacturing

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div><div>
<h3 class="jobSectionHeader">
About the Role:</h3>

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive&rsquo;s support processes and work with our team to develop and scale the Technical Support function.

This position is onsite in our Buffalo, NY office.
</div>
<h3 class="jobSectionHeader">What You'll Do:</h3>
<ul><li>Email, Chat and Voice Support - Answer inbound inquiries coming through Motive&rsquo;s support hotline, live chat feature or support email address during Central Standard Time business hours</li>
<li>Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues</li>
<li>Work with your leadership team to improve systems and processes that will help the team scale.</li>
</ul><h3 class="jobSectionHeader">What We're Looking For:</h3>
<ul><li>1+ years of technical customer service experience is strongly preferred</li>
<li>Natural instinct to empathize with users</li>
<li>Strong analytical skills</li>
<li>Excellent verbal and written communications skills</li>
<li>Native or bilingual spoken and written English skills</li>
<li>Comfortable with rotational shifts</li>
<li>Must be able to work onsite in our Buffalo, NY office</li></ul></div><div><div><div><div> 
Pay Transparency 
Your annual compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks &amp; Benefits. 
 
The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role, the compensation ranges are:</div></div>
New York Pay Range
$20 - $25 USD</div></div><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Product Support Specialist tags.new

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