product support consultant

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
More than 300 million customers shop in Amazon&rsquo;s store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. Expansion countries are currently in the process of intensifying their efforts, creating a dynamic and fast-paced environment to operate in.<br>
<br>
With increasing complexity of today&rsquo;s ecommerce and rise of opportunities, the Selling Partner 360 Team aims to leverage the full potential of each Amazon Selling Partner on Amazon. Our team provides leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners to achieve their goals. Our holistic service offering addresses advice on all facets of the Amazon Marketplace including topics such as International expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, we also help our Selling Partners to solve their most pressing operational challenges.<br>
<br>
As a Marketplace Consultant, you strategically consult your own portfolio of Selling Partners independently. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Additionally, you will also be responsible for recruiting and onboarding Selling Partners to this new service. Last, you will be responsible of the launch of this program in your country, which entails a significant level of ambiguity and requires effective stakeholder management to coordinate across various teams.
<br>
<br>
Key job responsibilities<br>
<ul><li>Selling Partner Management: Simultaneously manage a portfolio of 10-12 Selling Partners to develop individual strategies, manage timelines, expectations and owning communications.</li></ul><br>
<ul><li>Run Business Analyses: Produce profound business recommendations and actionable insights by using a wide set of analytical tools to interpret customer data.</li></ul><br>
<ul><li>Consultancy: Use your comprehensive Amazon knowledge to leverage our solutions for Selling Partners' objectives. Consult your Selling Partners on opportunities derived and potential business impact.</li></ul><br>
<ul><li>Support Execution and Operational Troubleshooting: Be a proficient sparring partner to your selling partner guiding the execution of strategic plans, answer ad-hoc questions, and help overcome operational and subject-specific challenges that appear along the way.</li><li>Build relationships: Gain the trust of each managed selling partner by close collaboration and delivering results. Use trust to build and maintain strong relationships with your stakeholders.</li></ul><br>
<ul><li>Coach: Dedicate time to educate each Selling partner about Amazon&rsquo;s solutions and news to enhance each Selling partner&rsquo;s knowledge about Selling on Amazon.</li></ul><br>
<ul><li>Recruit: Identify, qualify, and engage with prospective Selling Partners for AMPS based on a clear understanding of our Selling Partners and their needs.</li></ul><br>
<ul><li>Business Reviews: Prepare and present performance deep dives to facilitate a monthly discussion around business progress, current challenges, and strategic plans with your Selling partner.</li></ul><br>
<ul><li>Become an Expert: Own a specific subject within our service organization with the goal to support peers, invent processes/tools to the benefit of our internal and external stakeholders, e.g. Branding, Fulfillment by Amazon, Hiring, Tools, Deals and a lot more.</li><li>Develop specific local requirements to ensure that standardized processes are adapted to the needs of Selling Partners in this country.</li></ul></div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Fluency in English and Turkish</li><li>Bachelor&rsquo;s Degree in Economics, Engineering or related degree required</li><li>Sales experience, managing large accounts</li><li>Track record of success in managing and growing large accounts, product marketing or management consulting roles</li><li>Written and verbal communication skills; able to explain complex concepts simply</li><li>Advanced computer skills (Excel, Word, Outlook, PowerPoint)</li><li>Ability to drive successful projects with a wide range of people at all decision-making levels</li><li>Experience solving analytical problems, either in professional experience (data analysis) or education</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience with e-commerce or retail</li><li>Ability to work with legal, product, and internal business owners to reach mutually beneficial agreements</li><li>Strong business judgment, proven ability to influence others</li><li>Experience using Salesforce.com or other CRM tools</li><li>SQL skills</li><li>Master's Degree</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Associate Marketplace Consultant, Amazon Marketplace Professional Services

Fitness First group

Member Support Consultant Doncaster (casual) page is loaded  Member Support Consultant Doncaster (casual)locations: Melbourne, Eastern Suburbs: FF Doncastertime type: Casualposted on: Posted Todaytime left to apply: End Date: November 29, 2025 (30 days left to apply)job requisition id: JR About Fitness First: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees. Fitness First , Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific's largest diversified fitness brand. The opportunity: Member Support Consultants (MSC's) are the driving force behind the success of Fitness First . They are the first people to interact with our members and have inspired thousands of people to begin their journey towards becoming more active, fulfilled and confident versions of themselves.No two days are the same as an MSC and you will have the opportunity to interact with people from all walks of life. In this role, you will drive membership growth by performing outreach activities - generating and converting leads by inspiring people to take action that has a positive impact on their physical, mental, and emotional wellness. You aid membership retention through positive interaction with our existing members, assisting them with enquiries, and providing exceptional customer service that motivates them to continue their fitness journey. Responsibilities: Proactively contribute to club sales budget utilising sales promotions and referrals campaigns Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities Achieving the required number of lead contacts via telephone to maximise sales opportunities Providing sales presentations and tours to prospective members Creating great member journeys via positive and personalised interactions Achieving successful outcomes to enquiries Opening and closing the club as per the club roster Active involvement in member retention programs, inspiring members to continue their fitness journey Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience Requirements: Current First Aid & CPR certificate. A problem-solving mindset - you can provide solutions that meet the needs of our potential members A gift for communication - you can talk to anyone with ease, and inspire them to take action Drive - you are goal-focused and continuously looking for new ways to excel yourself A team player - you can rally through the hard times and celebrate personal and team success Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals What we can offer you We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one. A competitive hourly rate plus casual loading A complimentary Platinum Fitness First membership Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines Apply Now! Please click 'Apply' to submit a resume that details your experience, attributes and achievements. About Fitness & Lifestyle Group: Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives. Our commitment to diversity & inclusion At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.Member Support Consultant - Hourly

Member Support Consultant Doncaster (casual)

S&P Global

<b>About the Role:</b><br>
<b>Grade Level (for internal use):</b> 07
<br><b>The Team :</b> You will join a global, collaborative, and professional team where you will be able to gain broad knowledge within the financial world and beyond and work with expansive datasets including Market data, Fundamental data, ESG, Ratings, and more!
<br><br>
<b>The Impact:</b><br>
You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industries we cover.
<br>You will integrate into a group with high expectations and can expect to have a significant impact on our customers’ experience.
<br>As a Channel Solutions Product Consultant, you will be providing the best and most efficient ways for our clients to achieve quality results and thus you’ll be able to learn and combine expertise in our products with a deep understanding of who are our clients and how they use our tools. You can find more information on our main product, Xpressfeed, here: https://www.spglobal.com/marketintelligence/en/solutions/xpressfeedtm
<br><br>
<b>What’s in it for you:</b><br>
You will start in a frontline role working with multiple levels of the team.
<br>Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department.
<br>You will also have access to our wide range and ever-growing selection of datasets. Feel free to look here: https://www.marketplace.spglobal.com/en/
<br><br>
<b>Responsibilities:</b><br>
Respond to inquiries for data feed and cloud service clients.
<br>Improve your technical expertise with User Acceptance Testing (UAT), MS Excel, and SQL.
<br>Provide professional, timely, quality support of our feed-based products.
<br>Recording accurate and timely tracking of client issues within our Client Relationship Management system (Salesforce).
<br>Documentation of newly found solutions and product updates.
<br>Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads.
<br>Staying current on existing and newly developed product offerings.
<br><br>
<b>What We’re Looking For :</b><b>Basic Qualifications:</b><br>
Minimum of Bachelor’s degree in Finance, Business, Accounting, Economics or related field.
<br>Experience in Outlook, Word, and PowerPoint.
<br>Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement.
<br>Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask and prioritize effectively.
<br>Team-player mentality with collaboration skills.
<br>Flexibility for changes in a dynamic environment.
<br>Advanced Excel experience.
<br>Desire and aptitude for continuous learning.
<br><br>
<b>Preferred Qualifications:</b><br>
0-2 years working experience in a finance or data related position.
<br>Knowledge of investments including private equity, public equity, fixed income, ETF’s, mutual funds, commodities, etc.
<br>SQL experience.
<br><br>
<b>Shift Timings:</b> APAC – 6am to 3pm IST, EMEA – 1pm to 10 pm IST
<br><br>
About S&P Global Market Intelligence
<br><br>
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
<br><br>
For more information, visit www.spglobal.com/marketintelligence .
<br><br>
What’s In It For You?
<br><br>
<b>Our Mission:</b><br>
Advancing Essential Intelligence.
<br><br>
<b>Our People:</b><br>
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
<br><br>
<b>Our Values:</b><br>
Integrity, Discovery, Partnership
<br><br>
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
<br><br>
<b>Benefits:</b><br>
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
<br><br>
<b>Our benefits include:</b><br>
<b>Health & Wellness:</b> Health care coverage designed for the mind and body.
<br><br>
<b>Flexible Downtime:</b> Generous time off helps keep you energized for your time on.
<br><br>
<b>Continuous Learning:</b> Access a wealth of resources to grow your career and learn valuable new skills.
<br><br>
<b>Invest in Your Future:</b> Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
<br><br>
<b>Family Friendly Perks:</b> It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
<br><br>
<b>Beyond the Basics:</b> From retail discounts to referral incentive awards—small perks can make a big difference.
<br><b>For more information on benefits by country visit:</b> https://spgbenefits.com/benefit-summaries
<br><br>
<b>Global Hiring and Opportunity at S&P Global:</b><br>
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
<br><br>
<b>Recruitment Fraud Alert:</b><br>
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
<br><br>
-----------------------------------------------------------
<br><br>
Equal Opportunity Employer
<br>S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
<br><br>
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
<br><br>
<b>US Candidates Only:</b> The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
<br><br>
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
<br><br>
<b>Job ID:</b> 323515
<br><b>Posted On:</b> 2025-12-24
<br><b>Location:</b> Islamabad, Pakistan

Product Consultant Distribution Solutions

Confiz

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 We are seeking an experienced
 <strong>
  Dynamics 365 Suppply Chain Consultant
 </strong>
 with a strong background in implementing and customizing D365 solutions. Must possess in-depth knowledge of SCM processes to effectively address client needs and optimize system functionalities.:
 <br/>
 <br/>
 <ul>
  <li>
   Hands-on experience in SCM modules of Microsoft Dynamics 365 Finance &amp; Operations, preferably in Warehouse Management (WMS) and Master Planning.
  </li>
  <li>
   Ability to map and configure client business requirements into Dynamics 365.
  </li>
  <li>
   Strong business communication and leadership skills; capable of managing multiple projects concurrently.
  </li>
  <li>
   Proven ability to collaborate with both technical and non-technical stakeholders across all levels.
  </li>
  <li>
   Team-oriented approach with a focus on knowledge sharing and continuous improvement.
  </li>
  <li>
   Minimum of four full-cycle ERP implementations.
  </li>
  <li>
   Familiarity with MS Sure Step implementation methodology.
  </li>
  <li>
   Relevant certifications are highly desirable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: ACCA, CA, MBA, Bachelor's degree or equivalent.
  </li>
  <li>
   Experience: Minimum 5 years of relevant experience.
  </li>
  <li>
   Travel to client sites as needed.
  </li>
  <li>
   Gather and document functional requirements.
  </li>
  <li>
   Implement and deploy Dynamics 365 modules and customizations.
  </li>
  <li>
   Scope and estimate project requirements.
  </li>
  <li>
   Conduct Fit-Gap analysis.
  </li>
  <li>
   Deliver post-go-live training and support.
  </li>
  <li>
   Perform quality assurance and testing.
   <br/>
   <br/>
  </li>
 </ul>
 We have an amazing team of 700+ individuals working on highly innovative enterprise projects &amp; products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.
 <br/>
 <br/>
 What makes Confiz stand out is our focus on processes and culture. Confiz is
 <strong>
  ISO 9001:2015
 </strong>
 (QMS),
 <strong>
  ISO 27001:2022
 </strong>
 (ISMS),
 <strong>
  ISO 20000-1:2018
 </strong>
 (ITSM),
 <strong>
  ISO 14001:2015
 </strong>
 (EMS),
 <strong>
  ISO 45001:2018
 </strong>
 (OHSMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.
 <br/>
 <br/>
 People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.
 <br/>
 <br/>
 To know more about Confiz Limited, visit: https://www.linkedin.com/company/confiz-pakistan/
</div>


Principal Functional Consultant-D365 SCM

US Mobile

<div><div><div>US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.</div><div></div><div><br>
At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.</div><div></div><div><br>
We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.</div><div></div><div><br>
You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.</div><div></div><div><br>
Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.</li><li>
Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.</li><li>
Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.</li><li>
Analyze customer feedback and data to identify pain points and opportunities for improvement.</li><li>
Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.</li><li>
Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Requirements</b></h3><ul><li><ul><li>
Bachelor's degree in a relevant field. IELTS, A-Levels.</li><li>
Strong communication skills, both written and verbal.</li><li>
Demonstrated empathy and customer-centric mindset.</li><li>
Ability to work effectively within a team and across departments.</li><li>
Proactive attitude with a strong willingness to learn and adapt.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What We Offer</b></h3><ul><li><ul><li>
Competitive above-market salary.</li><li>
Comprehensive health coverage.</li><li>
Free food, drinks, and many facilities.</li><li>
Dynamic and agile startup environment.</li><li>
Access to top-notch office amenities in Karachi.</li></ul></li></ul></div></div>
<div><div>₨ 150,000 - ₨ 300,000 a month</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Product Support Engineer - Karachi

<div><div><div>US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.</div><div></div><div><br>
At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.</div><div></div><div><br>
We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.</div><div></div><div><br>
You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.</div><div></div><div><br>
Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.</li><li>
Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.</li><li>
Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.</li><li>
Analyze customer feedback and data to identify pain points and opportunities for improvement.</li><li>
Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.</li><li>
Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Requirements</b></h3><ul><li><ul><li>
Bachelor's degree in a relevant field. IELTS, A-Levels.</li><li>
Strong communication skills, both written and verbal.</li><li>
Demonstrated empathy and customer-centric mindset.</li><li>
Ability to work effectively within a team and across departments.</li><li>
Proactive attitude with a strong willingness to learn and adapt.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What We Offer</b></h3><ul><li><ul><li>
Competitive above-market salary.</li><li>
Comprehensive health coverage.</li><li>
Free food, drinks, and many facilities.</li><li>
Dynamic and agile startup environment.</li><li>
Access to top-notch office amenities in Lahore.</li></ul></li></ul></div></div>
<div><div>₨ 150,000 - ₨ 300,000 a month</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Product Support Engineer - Lahore

tastytrade, Inc.

<div><p><b>Company Name:</b> tastytrade<br>
<b>Role:</b> Product Support Specialist &ndash; Open API<br>
<b>Location:</b> Chicago, IL - Hybrid (3 days/week in office)</p>
<p>
Our Product Team manages the portfolio of features and enhancements that power tastytrade, guiding each initiative from initial concept through discovery, build, deployment, and continuous improvement. As a Product Support Specialist for Open API, you'll serve as the critical bridge for our Open API customers, providing technical support for our public API while gathering insights that directly shape our roadmap. You'll develop deep expertise in RESTful APIs, OAuth authentication, and trading workflows, partnering with Engineering and Product teams to ensure our API delivers an exceptional developer experience.</p>
<p><b>
What You'll Do:</b></p>
<p><b>
Deliver exceptional API technical support:</b></p>
<ul>
<li>Manage the Open API support inbox, triaging and resolving developer inquiries with aggressive same-day and 2 business day resolution expectations</li>
<li>Debug complex API integration issues including authentication flows, WebSocket connections, request/response formatting, and rate limiting challenges</li>
<li>Reproduce bugs in local development environments, create minimal reproducible examples, and document technical issues for Engineering escalation</li>
<li>Coordinate regular touchpoints with Product Manager and Engineering Manager to resolve advanced technical questions and facilitate knowledge transfer</li>
<li>Monitor developer communities (Reddit, Discord, forums, GitHub) to proactively address questions and emerging issues</li>
</ul>
<p><b>Build comprehensive knowledge resources:</b></p>
<ul>
<li>Create and maintain internal canned responses in Salesforce for common API questions, including code snippets and troubleshooting workflows</li>
<li>Develop external customer-facing FAQs, integration guides, and code examples on the developer portal</li>
<li>Build and maintain the tastyworks-public-api Postman collection with working examples for all instrument types, order types, and complex trading strategies</li>
<li>Create sample integration code in multiple languages demonstrating authentication, order placement, market data streaming, and error handling</li>
<li>Identify gaps in public API documentation each quarter and contribute directly to documentation improvements with technical accuracy</li>
</ul>
<p><b>Gather and synthesize developer feedback:</b></p>
<ul>
<li>Aggregate feedback from support tickets, community forums, and direct developer interactions to identify patterns in pain points and feature requests</li>
<li>Analyze API usage patterns, error logs, and integration challenges to surface systemic issues and enhancement opportunities</li>
<li>Transform developer insights into actionable product recommendations with technical specifications that enhance API functionality</li>
<li>Collaborate with Product Managers to prioritize feature requests and bug fixes based on developer impact</li>
<li>Track enhancement requests and monitor resolution progress, providing technical context to stakeholders</li>
</ul>
<p><b>Who You Are:</b></p>
<ul>
<li>Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent practical experience</li>
<li>Experience in technical support, API support, developer relations, or software engineering roles</li>
<li>Strong understanding of RESTful API architecture, HTTP/HTTPS protocols, authentication methods (OAuth 2.0, session tokens), and WebSocket connections</li>
<li>Experience with API testing tools (Postman, curl, Insomnia) and ability to craft complex API requests, troubleshoot responses, and validate payloads</li>
<li>Familiarity with version control (Git), API documentation tools, and development workflows</li>
<li>Understanding of basic trading concepts (order types, instrument types, market mechanics) or demonstrated ability to quickly learn domain-specific technical systems</li>
<li>Analytical mindset: Ability to diagnose technical issues systematically, identify root causes, and document reproduction steps clearly</li>
<li>Customer-focused communication: Excellent at translating technical concepts for varied audiences while maintaining technical accuracy</li>
<li>Self-directed learner comfortable with complex technical systems and emerging technologies</li>
<li>Strong preference for obtaining securities licensing (SIE and Series 7) within 60 days of starting the role</li>
</ul>
<p><b>Nice to have:</b></p>
<ul>
<li>Experience with financial services APIs or trading platform integrations</li>
<li>Contributions to open-source projects or public GitHub repositories</li>
<li>Knowledge of options trading, futures, or equity market mechanics</li>
<li>Experience with monitoring tools, logging systems, or API analytics platforms</li><br>
</ul>
<p><b>Company Perks/Benefits:</b></p>
<ul>
<li>Performance Bonuses</li>
<li>Stock Purchase Options</li>
<li>401k Plan</li>
<li>Medical/Dental/Vision Benefits</li>
<li>20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)</li>
<li>10 Paid Sick Days</li>
<li>Gym Membership Reimbursement</li>
<li>Commuter Benefits</li>
<li>Pet Insurance</li>
<li>Wellness &amp; Mental Health Programs</li>
<li>Charitable Donation Matching</li>
<li>Two Paid Volunteer Days Off</li>
<li>Daily catered lunch when in the office</li>
<li>Full kitchen with snacks and beverages</li>
<li>In-building gym</li>
<li>Shuttle to/from Metra</li>
<li>Office located in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars</li>
</ul>
<p><b>Base Salary:</b> $94,000<br>
<i>The actual salary offered will be based on the candidate's level of experience and qualifications</i></p>
<p><b>
Discretionary performance bonus:</b> 5-10% of base salary based on individual and company performance</p>
<div>
<div><div><p><b>About IGNA</b><b> + tasty</b><br>
IG North America is home to tastytrade, tasty<i>live</i>, tastyfx, and tastycrypto&mdash;a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a global fintech leader with 50+ years of experience.</p>
<p>
From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tasty<i>live</i> providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. tastycrypto provides self-custody digital wallets for decentralized finance.</p>
<p>
We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users.</p>
<p><b>
Location: </b>Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.
</p><p><b>tastytrade | tasty</b><b><i>live</i></b><b> | tastyfx | tastycrypto</b>
<br>
1330 W Fulton Market, Chicago, IL 60607
</p><ul><li>Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!</li></ul></div></div></div></div>

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