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product support engineer

Deloitte

<div>
 
 
 Your potential, unleashed.
 
 
 
 
 
 
 
 India&rsquo;s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.
 
 
 
 
 
 At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.
 
 
 
 
 
 
 
 The team
 
 
 
 
 
 
 The Digital Excellence Centre is responsible for building products and platforms for Deloitte India that focuses on providing extraordinary customer experience by putting design thinking with trailblazing technology in the center of what they do. The diverse team consists of subject matter experts, technology specialists, quality engineers, user experience researchers &amp; designers, data scientists and product managers
 
 
 
 
 
 
 Your work profile
 
 
 
 
 
 
 
 As a
 
 
 Product Support Engineer
 
 
 in our
 
 DEC
 
 Team, you&rsquo;ll be a detail-oriented and customer-focused Product Support Engineer (L1/L2) to provide technical assistance and resolve product-related issues for our business teams/customers. This role involves responding to support requests, diagnosing software problems, guiding users through solutions and escalating complex issues to asset teams when necessary..
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Act as the first point of contact for product-related support inquiries (L1).
 </li>
 <li>
 Troubleshoot and resolve moderately complex technical issues (L2), including software configurations, system performance and connectivity problems.
 </li>
 <li>
 Work closely with customers via email, chat and phone to ensure timely resolution of issues.
 </li>
 <li>
 Document known issues, troubleshooting steps and solutions in the knowledge base.
 </li>
 <li>
 Collaborate with product, QA and engineering teams for escalations and bug fixes.
 </li>
 <li>
 Monitor support SLAs and ensure compliance with response/resolution times.
 </li>
 </ul>
 
 
 
 
 
 Desired qualifications
 
 
 <ul>
 <li>
 Graduation &ndash; BE, B.Tech
 </li>
 <li>
 Graduation from Eng. Background Preferred
 </li>
 </ul>
 
 
 
 
 
 Location and way of working
 
 
 <ul>
 <li>
 Base location: Bangalore
 </li>
 <li>
 This profile does not involve extensive travel for work.
 </li>
 <li>
 Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs.
 </li>
 </ul>
 
 
 
 
 
 
 Your role as a Support Engineer
 
 
 
 
 
 
 
 We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
 
 
 
 
 
 In addition to living our purpose, Senior Executive across our organization must strive to be:
 
 
 
 
 <ul>
 <li>
 Inspiring - Leading with integrity to build inclusion and motivation
 </li>
 <li>
 Committed to creating purpose - Creating a sense of vision and purpose
 </li>
 <li>
 Agile - Achieving high-quality results through collaboration and Team unity
 </li>
 <li>
 Skilled at building diverse capability - Developing diverse capabilities for the future
 </li>
 <li>
 Persuasive / Influencing - Persuading and influencing stakeholders
 </li>
 <li>
 Collaborating - Partnering to build new solutions
 </li>
 <li>
 Delivering value - Showing commercial acumen
 </li>
 <li>
 Committed to expanding business - Leveraging new business opportunities
 </li>
 <li>
 Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
 </li>
 <li>
 Effective communication &ndash; Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
 </li>
 <li>
 Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
 </li>
 <li>
 Managing change - Responding to changing environment with resilience
 </li>
 <li>
 Managing Quality &amp; Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
 </li>
 <li>
 Strategic Thinking &amp; Problem Solving - Applying strategic mindset to solve business issues and complex problems
 </li>
 <li>
 Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
 </li>
 <li>
 Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.
 </li>
 </ul>
 
 
 
 
 
 
 How you&rsquo;ll grow
 
 
 
 
 
 
 
 
 
 Connect for impact
 
 
 
 
 
 
 
 
 Our exceptional team of professionals across the globe are solving some of the world&rsquo;s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.
 
 
 
 
 
 
 
 
 Empower to lead
 
 
 
 
 
 
 
 
 You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.
 
 
 
 
 
 
 
 Inclusion for all
 
 
 
 
 
 
 
 
 
 
 At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive.
 
 
 At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.
 
 
 
 
 
 
 
 
 
 
 Drive your career
 
 
 
 
 
 
 
 
 
 
 At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.
 
 
 
 
 
 
 Everyone&rsquo;s welcome&hellip; entrust your happiness to us
 
 
 
 
 
 
 
 Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here&rsquo;s a glimpse of things that are in store for you.
 
 
 
 
 
 
 Interview tips
 
 
 
 
 
 
 
 We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you&rsquo;re applying to. Check out recruiting tips from Deloitte professionals.
 
</div>

Product Support Engineer

Capgemini

<div>
 
 Job Description
 
 
 
 This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a product's physical form, function and performance, and the assurance of safety, reliability, availability and maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product and system design.
 
 
 
 Job Description - Grade Specific
 
 
 
 Focus on Systems Engineering and Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
</div>

Products & Systems Engineer

Fortinet

<div>
 
 Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.
 
 
 You would act as a Technical Support Engineer role to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
 
 
 
 
 
 
 
 As a Technical Support Engineer, you will:
 
 
 
 <ul>
 <li>
 To provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.
 </li>
 <li>
 Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment.
 </li>
 <li>
 Report and follow up with engineering and development to address and resolve product issues.
 </li>
 <li>
 Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
 </li>
 <li>
 Running real-time phone or remote access sessions with customers.
 </li>
 <li>
 Develop core competency on Fortinet&rsquo;s product line and technologies.
 </li>
 </ul>
 
 
 
 
 
 
 We Are Looking For:
 
 
 
 <ul>
 <li>
 Fortinet Certified Professional (FCP) or CCNA/CCNP certified.
 </li>
 <li>
 Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
 </li>
 <li>
 Strong troubleshooting and problem-solving skills in various OSI layer protocols.
 </li>
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 Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
 </li>
 <li>
 Working knowledge of Linux OS, virtualization technologies, and cloud computing.
 </li>
 <li>
 Experience in Python or any similar language will be an added advantage.
 </li>
 <li>
 Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations.
 </li>
 <li>
 6 + years of experience in the computer networking or security industry.
 </li>
 </ul>
 
 
 
 
 
 
 About Our Team:
 
 
 
 
 Join the TAC team, known for its collaborative ethos, working seamlessly with a variety of specialized groups to ensure a comprehensive and seamless technical support experience. Working with these diverse teams ensures a holistic approach to customer service, product quality, and technological innovation, leading to a robust support infrastructure and continuous improvement in technical support services and product offerings. Our team culture emphasizes collaboration, continuous improvement, customer-centricity, innovation, and accountability. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on our customers' needs and satisfaction.
 
 
 
 
 
 
 
 Why Join Us:
 
 
 
 
 We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
 
</div>

Technical Support Engineer

PhonePe

<div>
 
 About PhonePe Limited:
 
 
 
 Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
 
 
 PhonePe&rsquo;s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company&rsquo;s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
 
 
 
 Culture:
 
 
 
 At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you&rsquo;re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
 
 
 
 Challenges
 
 
 
 Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking
 
 
 
 As a Software Engineer:
 
 
 
 <ul>
 <li>
 You will build Robust and scalable web-based applications You will need to think of platforms &amp; reuse
 </li>
 <li>
 Build abstractions and contracts with separation of concerns for a larger scope
 </li>
 <li>
 Drive problem-solving skills for high-level business and technical problems.
 </li>
 <li>
 Do high-level design with guidance; Functional modeling, break-down of a module
 </li>
 <li>
 Do incremental changes to architecture: impact analysis of the same
 </li>
 <li>
 Do performance tuning and improvements in large scale distributed systems
 </li>
 <li>
 Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution
 </li>
 <li>
 Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects
 </li>
 <li>
 Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have
 </li>
 <li>
 Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) &amp; tech stack to write maintainable, scalable, unit-tested code.
 </li>
 <li>
 Experience with multi-threading and concurrency programming
 </li>
 <li>
 Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces
 </li>
 <li>
 Excellent coding skills &ndash; should be able to convert the design into code fluently
 </li>
 <li>
 Knowledge of Test Driven Development
 </li>
 <li>
 Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)
 </li>
 <li>
 Strong desire to solving complex and interesting real-world problems
 </li>
 <li>
 Experience with full life cycle development in any programming language on a Linux platform
 </li>
 <li>
 Go-getter attitude that reflects in energy and intent behind assigned tasks
 </li>
 <li>
 Worked in a startups environment with high levels of ownership and commitment
 </li>
 <li>
 BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).
 </li>
 <li>
 Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.
 </li>
 <li>
 9+ years of experience in the art of writing code and solving problems on a Large Scale.
 </li>
 <li>
 An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.
 
 
 </li>
 </ul>
 
 As a Software Engineer, good to have
 
 
 
 <ul>
 <li>
 The ability to drive the design and architecture of multiple subsystems
 </li>
 <li>
 Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product
 </li>
 <li>
 Understanding of the industry&rsquo;s coding standards and an ability to create appropriate technical documentation.
 
 
 </li>
 </ul>
 
 PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
 
 
 
 <ul>
 <li>
 Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
 </li>
 <li>
 Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
 </li>
 <li>
 Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
 </li>
 <li>
 Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
 </li>
 <li>
 Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
 </li>
 <li>
 Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
 
 
 </li>
 </ul>
 
 
 Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process,
 
 
 
 
 please fill out this form.
 
 
 
 
 
 
 Read more about PhonePe
 
 
 
 
 on our blog
 
 
 
 
 .
 
 
 
 
 
 Life at PhonePe
 
 
 
 
 PhonePe in the news
 
</div>

Software Engineer

Software Engineer (5-8yrs)

Eaton

<div>
 
 What You&rsquo;ll Do
 
 
 
 Eaton&rsquo;s Aerospace group is seeking a Manufacturing Engineer in the Bangalore, India location to support New Product Development activity. Key member within a cross functional team. Responsible for manufacturing engineering support related to new product development and transition activities associated with the Bangalore plant. Develop and support hardware utilizing both new and existing equipment, techniques, and processes. Provide on-floor training and ongoing evaluation of manufacturing processes within given project scopes.
 
 
 "
 
 
 <ul>
 <li>
 Collaborate with focus factory High Performance Work Teams to troubleshoot processes and support on-time delivery of new program hardware.
 </li>
 <li>
 Assess suspect hardware for conformance to required specifications, generate rework instructions, participate in structured problem-solving activities (8Ds), and implement corrective actions to continuously improve production processes.
 </li>
 <li>
 Create and maintain work instructions to clearly define required manufacturing processes.
 </li>
 <li>
 Provide design for manufacturing recommendations during product ideation and perform manufacturability reviews of assigned product drawings, prior to introduction within the production process.
 </li>
 <li>
 Design, model, and draft tooling required to support hardware deliveries utilizing Catia V5-6R2017.
 </li>
 <li>
 Work with suppliers and procurement team to purchase equipment, tooling, and supplies as required.
 </li>
 <li>
 Support manufacturing deliverables and project advancement through a structured management approach (AGILE / PROLaunch) as part of an integrated product team.
 </li>
 <li>
 Assess, manage, and implement process (MCOs) changes to existing manufacturing processes associated with new product development.
 </li>
 <li>
 Design, execute, and document (MTRs) manufacturing related experiments to quantify process behavior, capability, etc.
 </li>
 <li>
 Opportunity to gain exposure to and work with many teams from manufacturing operations, program management, design engineering, sales/marketing, division leadership team, and directly with Aerospace OEM&rsquo;s.
 </li>
 <li>
 Innovation with documented invention disclosures leading to the possible application for US patents by corporate legal department
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Bachelor Degree in Mechanical
 
 
 Seven or more years of experience in a technical role supporting manufacturing or other related engineering function in Manufacturing
 
 
 
 Skills
 
 
 
 "
 
 
 <ul>
 <li>
 Equipment and tooling design experience with detailed understanding of drafting and GD&amp;T practices.
 </li>
 <li>
 Strong project and time management, organizational, and analytical skills.
 </li>
 <li>
 Hands on process experience; (e.g., additive manufacturing, machining, forming, welding, heat treatment, acceptance testing)
 </li>
 <li>
 Ability to communicate effectively with all levels of the organization, from production associates to the leadership team.
 </li>
 <li>
 Familiar with AIAG or equivalent tools for Measurement System Analysis, Capability Analysis, SPC, FMEA, and PPAP."
 
 
 
 </li>
 </ul>
 Ability to communicate with global stakeholders, shop floor employees, Collaborating with team and achieve results. Should be a learner willing to learn and execute faster.
 
 
 Should be Indian by Nationality
</div>

Manufacturing Engineer NPD

Explore 663+ Product support engineer in Mangaluru this September. Find roles across top companies and apply now to boost your career.

663 product support engineer jobs IN Mangaluru

Product Support Engineer

Products & Systems Engineer

Technical Support Engineer

Software Engineer

Software Engineer (5-8yrs)

Software Engineer

Manufacturing Engineer NPD