product support manager

Apical Middle East FZCO

<ul><li>The Customer Technical Support (CTS) Manager will be part of the team of Functional Fats business. The key focus of the role is to provide product recommendation and solution to initiate improvement, product development which lead to enhancement of profitability and returns. He/She will drive the customer projects together with commercial team by providing technical service and consultation to customers, involving product proposal, application development in the confectionery, bakery or culinary category to support the continued growth of the business.</li><li>Essential Duties and Responsibilities:</li><li>Work closely with commercial team together by providing product introduction and recommendation to customers, develop new customers and maintain existing customer’s relationships by offering technical solutions and advices to grow Functional Fats business.</li><li>Evaluate and understand on customer needs, provide suitable product recommendation and technical service solutions to customers and foster good customer relationships.</li><li>Work closely with internal stakeholders (commercial, R&D, QA/QC, plant operation) as needed in driving customer projects, product development and application development.</li><li>Conduct product testing/trials at customers’ sites, conduct workshops for internal and/or external customers as required. Plan, support and drive customer innovation program together with sales and R&D.</li><li>Develop sales tools, e.g. presentations, brochures, product application information for existing and new products</li><li>Participate in related industry exhibitions, conferences and seminars to support in sales leads generation, exchange and improve technical knowledge and promote the company&#x27;s products and branding.</li><li>Ensure good understanding of market situation and competitive landscape of products to derive product-specific technical solutions. Analyse current marketplace and provide feedback on any important market and competitive information.</li><li>Identify new opportunities for business innovations and new products applications in the market, provide feedback and information to company management on market trends, needs and competitors activities</li><li>Frequent customer visits together with commercial team and regular follow up. </li><li>Extensive travel of at least 30-50% is expected.</li></ul>

Customer Technical Support Manager (CTS)

Apple

AppleCare Digital brings the highest standard of quality and innovation to Apple customers around the globe across a broad range of digital experiences. The organization is responsible for support and service experiences that span content, web assets, customer tools and apps, community forums, analytics, SEO, and social media. 
 
Join the Digital Product Ops team which leads customer experience improvements for two of Apple&rsquo;s most impactful digital properties - the Apple Support App and the &lsquo;Get Support&rsquo; web app (getsupport.apple.com) which impact millions of customers every day. We help customers describe and solve support problems with digital content and video; we also connect customers with assisted support options like the Genius Bar and phone and chat advisors. At our core, we create experiences that seamlessly help customers use and love their Apple products. 
 
The AI/ML Product Ops Program Manager ensures that the machine learning models we use to make our customer experience better are truly useful, accurate, and responsibly integrated into our customer facing platforms and backend systems. In this role, you will develop a solid understanding of the team&rsquo;s existing technical implementations and operational processes, and use that knowledge, alongside data-driven insights and systems thinking, to create informed improvements to our customer experience, product platforms or backend services, for impactful and trustworthy and scalable AI-driven experiences. 
 
We are seeking an individual who can work independently and also thrives working on a collaborative team and is ready to roll up their sleeves to get things done. The ideal candidate will need to be well versed in both organizational strategy and technical product capabilities so they can transform customer and business problems into actionable solutions. We are looking for someone who has a vision for the future and is excited about leading and participating in ideation sessions. 
 
Description 
 
As the ML Product Operations Program Manager, you will be partnering with the technical product managers, engineers, solution architects, ML analysts, data scientists and others to translate generative AI and ML feature ideas into efficient systems, scalable tools, and delightful customer experiences. 
 
&quot;,&quot;responsibilities&quot;:&quot;Champion system design for new features including collaborating closely with product managers and engineers to translate complex AI/ML capabilities into intuitive, user-friendly configuration and business analyst capabilities. 
 
Prioritize product features by balancing user impact, technical feasibility, and readiness, effectively translating ambiguous ML goals into clear user problems and actionable product requirements. 
 
Work to integrate and optimize ML functionality with established systems to ensure data quality, feature availability, and feedback loops are in place. 
 
Develop and manage comprehensive program roadmaps, defining clear objectives, key results, milestones, and dependencies for ML integration projects, proactively identifying and mitigating risks to ensure on-time and high-quality delivery. 
 
Facilitate effective communication and stakeholder alignment by providing regular, transparent updates on program status, challenges, and successes to executive leadership and various internal teams, fostering strong partnerships and informed decision-making. 
 
Influence continuous improvement through data and feedback by providing robust mechanisms for collecting, analyzing, and acting upon user feedback and performance metrics specific to ML-driven features; Partnering closely with product and cross-functional program teams to inform model refinement and future product enhancements. 
 
Collaborate with Data Science and Engineering teams on the ML model lifecycle, ensuring efficient processes for data collection, model training, performance evaluation, deployment, and robust monitoring. 
 
Preferred Qualifications 
 
MBA a plus 
 
Knowledgable in SQL, R/Python 
 
Proven success leading programs that span ML and/or digital support channels (chat, self-service) or contact center/IVR systems. 
 
Experience building AI-powered support solutions (e.g., virtual agents, chatbots, predictive routing). 
 
Understanding of agile and design thinking methodologies 
 
Minimum Qualifications 
 
Bachelors in Engineering, Computer Science or similar field of study with 8 years of applicable experience, or a Master's degree in a similar field with 6 years of applicable experience 
 
4-6 years of program management experience including program strategy, process definition, planning, execution, risk management, and resource allocation, while managing multiple work streams interdependently 
 
Demonstrated data-driven decision-making skills, including experience leading metrics-driven projects or programs 
 
Experience with tools like Tableau to measure KPI&rsquo;s (CSAT, customer effort, self service adoption, abandon rate, etc.) 
 
Strong understanding of the machine learning development lifecycle (MLOps), including data pipelines, model training, evaluation, deployment, and monitoring, to effectively guide technical discussions. 
 
Proficient in applying Agile/Scrum principles to manage dynamic product development cycles, particularly in environments integrating cutting-edge ML technologies, prompt management systems and LLM evaluation 
 
Excellent written and verbal communication skills, capable of articulating technical concepts to non-technical audiences. Able to independently draft and present deliverables, recommendations, timelines, status updates and communication strategies to executives 
 
Able to lead, partner and drive consensus with product, UX/UI, engineering and other cross functional partners to translate ML capabilities into product features and user experiences 
 
Strong understanding of how backend configuration tools and ML model deployment systems are designed and managed. Ability to influence the architecture and usability of these internal tools to ensure they effectively enable agile iteration, robust control, and optimal user experience for ML-powered features. 
 
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Generative AI and ML Product Operations Program Manager, Support Apps

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 
 Generic Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate between team members in fulfillment of Custody set plan.
 </li>
 <li>
 Assist the Head in ensuring the dissemination of policy &amp; procedures and efficient &amp; effective performance of responsibilities.
 </li>
 <li>
 Supervise/ monitor a small group of employees with lower or same seniority.
 </li>
 <li>
 Ensure that officers &amp; junior officers/ apprentice receive periodic training.
 </li>
 <li>
 Participate in evaluating team members and provide feedback through performance evaluation.
 </li>
 <li>
 Quarter sample review for RCSA compliance &amp; report for incidents properly.
 </li>
 <li>
 Participate in providing periodical analytical reports and presentation.
 </li>
 </ul>
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise the team managing client onboarding, service delivery, and product support for custody solutions.
 </li>
 <li>
 Manage the development and enhancement of custody offerings (safekeeping, corporate actions, reporting) to align with evolving client needs and market standards.
 </li>
 <li>
 Drive business growth by identifying opportunities to improve product competitiveness, streamline operational workflows, and strengthen client relationships.
 </li>
 <li>
 Maintain documentation and support audit or compliance reviews related to income collection.
 </li>
 <li>
 Investigate and resolve any discrepancies or client queries related to reported movements or holdings.
 </li>
 <li>
 Coordinate with internal departments (e.g. Legal, Operations, &hellip;..etc) for document-related requests or disputes.
 </li>
 <li>
 Assist in preparing marketing materials, presentations, and product brochures tailored to custody offerings.
 </li>
 <li>
 Manage product performance and monitor its profitability, fees, acquisition by volumes and number of accounts.
 </li>
 <li>
 Establish relationships with regulatory authorities and external stakeholders such as stock exchange, MCDR &ldquo;Misr for Central Clearing, Depository and Registry&rdquo;, brokerage companies, customers. Etc.
 </li>
 <li>
 Ensure regular market surveys and competitor analysis for any required action in the pricing or to reposition among the market players.
 </li>
 <li>
 Work closely and provide support when needed to the custody operations team.
 </li>
 <li>
 Oversee related User Acceptance Testing (UAT) and review the results to ensure correct implementation.
 </li>
 <li>
 Ensure the proper handling and resolution of complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance, adhering to established policies, procedures and SLAs.
 </li>
 </ul>
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor degree
 </li>
 <li>
 Master degree is preferable
 </li>
 </ul>
 
 
 
 Minimum Experience:
 
 
 
 <ul>
 <li>
 +8 years of relevant experience preferably banking
 </li>
 <li>
 +3 years of experience in similar role
 </li>
 </ul>
 
 
 
 Job-Specific Knowledge &amp; Skills:
 
 
 
 <ul>
 <li>
 Strong knowledge of Bank functions, responsibilities &amp; processes
 </li>
 <li>
 Excellent analytical skills
 </li>
 <li>
 High level of decision making &amp; leadership skills
 </li>
 <li>
 Excellent problem solving skills
 </li>
 <li>
 Excellent presentation and negotiation skills
 </li>
 <li>
 Excellent command of MS Office (Word, Excel, Power Point)
 </li>
 </ul>
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 High level of professionalism and self-motivation.
 </li>
 <li>
 Excellent teamwork, communication &amp; time management skills.
 </li>
 <li>
 Strong ability to coach, team building &amp; motivation of others.
 </li>
 </ul>
</div>

Custody Manager (Investments)

Trinasolar

<div>
 
 
 Job Description:
 
 
 
 &bull; Responsible for the local certification and testing of photovoltaic (PV) products in the Middle East and Africa, ensuring compliance with regional standards and regulatory requirements. Coordinate with third-party laboratories to manage testing procedures and guarantee product qualification for local market entry.
 
 
 &bull; Manage and provide technical support for distributed PV products in the Middle East and North Africa (MENA) region, developing technical solutions and offering product optimization and localization recommendations tailored to different market needs.
 
 
 &bull; Provide pre-sales technical support, assisting clients with PV project design, system configuration, and energy yield simulation. Conduct BOS (Balance of System) and LCOE (Levelized Cost of Energy) analyses, and handle panfile generation and related technical issues to ensure design accuracy and project feasibility.
 
 
 &bull; Conduct market research and product requirement analysis for PV products in the MENA region, gathering and evaluating information on regional policies, competitive landscapes, and customer needs to support product strategy development and market expansion decisions.
 
 
 
 
 
 
 Skill Requirement:
 
 
 
 1. Over 3 years of professional experience in the photovoltaic (PV) industry, with comprehensive knowledge of PV modules, system design, and market applications. Deep understanding of industry technology trends and the specific characteristics of the Middle East and North Africa (MENA) markets.
 
 
 2. Strong communication and cross-cultural collaboration skills, capable of effectively supporting international technical discussions and customer engagement.
 
 
 3. Proficient in professional PV design and simulation software such as PVSyst, with the ability to independently perform PV plant system design, energy yield simulation, and performance optimization.
 
 
 4. Experienced in handling PV product certification processes across the MENA region; well-versed in local testing standards, regulatory compliance requirements, and coordination of certification documentation and testing procedures.
 
</div>

MEA product & presales Supervisor

Darley

<div>Description:

The Supply Partner Manager (SPM) is responsible for establishing and maintaining relationships with supply/vendor partners of IT hardware and software products and services with defense applications. The role plays a significant part in establishing, retaining and developing business partnerships so that the Company can grow and scale. These partnerships would be with OEMs of IT equipment as well as Value Added Resellers (VARs) which Darley then distributes to the federal government. The SPM seeks to gain detailed knowledge of the Supplier&rsquo;s real value to the Customer, gets to know their people extremely well, serves as our communication conduit, helps to navigate occasional issues and most importantly coordinates selling efforts between our Sales team and the Supplier. The Supply Partner Manager reports to the Supply Partner Director.
About W.S. Darley &amp; Co: Founded in 1908, W.S. Darley &amp; Co. (Darley) remains a family owned and operated business, supplying the highest quality equipment solutions to its military and first responder customers. With origins in the equipment distribution and Midwest manufacturing, Darley offers a family of leading innovative emergency equipment brands and innovative solutions. Darley prides itself on delivering the highest quality solutions and services from its corporate headquarters in Itasca, IL and its&rsquo; ISO 9001:2015 certified manufacturing operations in Chippewa Falls, WI and Janesville, IA. Darley also maintains offices is six countries worldwide.
Darley Defense, a division of the W.S. Darley company, specializes in using existing contracts to distribute products and services to the Federal Government. Darley Defense specializes in special operational equipment and fire and emergency services.
Requirements:
<ul><li> Build and maintain relationships with existing suppliers by conducting periodic supplier update meetings/calls and visits.</li><li>
Maintain current supplier profiles and records in Salesforce that include: Supplier account page, Points of Contact, DOR forms, Meeting notes, Pricing information and Product spec sheets.</li><li>
Ensure the Key Suppliers are updated and briefed on our contracts, personnel changes, company news and strategic trends in the industry.</li><li>
Advise Sales and Business Development Teams on best Suppliers to use on opportunities and stays on the periphery of those deals until they close.</li><li>
Look for and maximize margin potential by assisting / leading in the negotiation of terms.</li><li>
Assess Sales Team driven deals (against the Company&rsquo;s written Policy) that include pre-payments and recommend the best structure.</li><li>
Educate and advise the Suppliers on Dealer of Record (DOR) programs and champion our dealer agreements.</li><li>
Conduct site visits to our Top 50 Supplier Accounts and Third-Party Integrators (Kitting Companies) to ensure the business is operating as expected.</li><li>
Pre-plan, schedule and conduct meetings with Suppliers at the many industry trade shows and conventions to ensure we stay front of mind in a competitive environment.</li><li>
Develop and implement partner plans for the assigned Accounts out of the Top 25 Suppliers.</li><li>
Understand, assess Supplier&rsquo;s performance relating to contract compliance, quality, delivery, and other factors that determine Darley&rsquo;s success as a government contractor. Where deviations are discovered, build options, escalate to management and assist in corrective action.</li><li>
Onboard new Suppliers through an established process and assess / research any risk areas. If found, report to chain of command.</li><li>
Participate in cross functional team initiatives that drive Supplier satisfaction (Marketing, Inside Sales, Outside Sales, Operations).</li><li>
Generate and analyze monthly data reports that illustrate suppliers&rsquo; positions within the Defense and Darley landscape; provide frequent communication of data and analysis to other team members.</li><li>
Work with Category Managers by looking for opportunities to elevate supplier statuses to strategic.</li></ul>
WORK ENVIRONEMENT
This job operates in a professional office environment and/or remote environment at both the Itasca and remote offices. This role routinely uses company standard office equipment such as computer and cell phones.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
POSITION TYPE / EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. or as otherwise required.
TRAVEL
This position requires up to 30% travel.
ESSENTIAL QUALIFICATIONS
Education<ul><li>
Bachelor's degree in a business discipline or equivalent experience.</li></ul>
Experience<ul><li>
1-3 years supplier management experience</li><li>
Government contracting or similar experience</li><li>
A minimum of two years in a professional business role or similar</li></ul>
Skills<ul><li>
Relationship Oriented</li><li>
Teamwork</li><li>
Organization</li></ul>
Benefits Offered<ul><li>
PTO</li><li>
Paid Holidays</li><li>
Tuition Reimbursement</li><li>
Health &amp; Wellness Reimbursement</li><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life &amp; Disability</li><li>
HSA with Darley contribution</li><li>
FSA</li><li>
401K/Roth with match and profit sharing</li><li>
Darley paid life insurance</li></ul>
AAP/EEO Statement
Darley is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.</div>

Supply Partner Manager – IT Channel

S&P Global

About the Role: 
Grade Level (for internal use): 09
 
The Team: 
Contributor Account Management Team will enable you to become a successful professional and gain valuable global exposure by working closely with our internal stakeholders, research contributors, commercial teams, and our clients. We are a group of over 30 members with a global presence in India, the Philippines, Japan, the U.K. and the U.S.
 
Responsibilities and Impact: 
Lead, motivate, and support team members to enhance performance and foster a positive work environment
 Set performance standards and conduct regular evaluations to ensure team objectives are met
 Identify training needs and facilitate professional development opportunities for team members
 Support customers and sales in pre and post sales activities in the effort to maximize retention
 Manage our research contributor entitlement requirements, deepening our partnership with research providers, driving contributor retention, and helping to achieve our company’s commercial and product goals
 
What We’re Looking For: a person who is resourceful, adaptable, creative, and detailed with high energy and a positive attitude
 
Qualifications: 
College degree with a minimum of 8 years working experience in a global organization
 Must be fluent (spoken and written) in English language
 Minimum of 3 years of Client/Product Support experience
 Minimum of 3 years of experience in Broker Research Access and Broker Relationship
 Experience with financial data software/tools such as CIQ, CIQ Pro and VA Insights
 Experience with CRM systems such as salesforce
 Proficiency in MS Excel and working knowledge of SQL
 An ability to present or discuss an analysis of the problem at hand and its possible solution(s) with partners of all levels
 Possess exceptional listening, written and oral communication skills to facilitate communication and interaction with all staff levels and customers
 Demonstrated ability to act as a role model, exemplifying professionalism, integrity, and a commitment to excellence
 Enthusiastic / self-motivated, ability to work on own and under pressure
 Flexible to changes in a dynamic environment
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Purpose: 
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
Job ID: 322290
 Posted On: 2025-11-06
 Location: Islamabad, Pakistan

Contributor Account Management, Senior Analyst

Eaton

<div>Join Our Team at Eaton: Empowering Tomorrow, Today! 
Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth. 
About Eaton
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries. 
The Product Manager is responsible for setting the product (solution) vision and strategy. Their job is to clearly articulate the business value to the &ldquo;New Product Development&rdquo; (NPD) team so they understand the intent behind the new product or product release. The Product Manager owns the strategy (the &ldquo;why&rdquo;) behind the product and its roadmap and must work with the various stakeholders to build what matters. 
The MV Power Distribution Division (MVPD) is responsible for IEC systems. The Product Management department reports to the Product Line &amp; Strategic Business Development leader. 
As a Product Manager, you are the CEO of the product (family). For the product manager, this means responsibility for making product decisions (portfolio: additions or rationalization) and often is the lead resource for the rest of the organization when deeper product expertise is required. This includes supporting the organizations that work directly with customers&mdash;namely sales and business support. The product manager is also profit and loss responsible and sets the pricing targets. 
For this customised Busway application, it is expected that the responsible product manager will take the leading role in understanding the complete end-to-end business capabilities and working closely with all functions to ensure that we have the necessary personnel, competance, manufacturing (localisation), service and processes in place to effectively and efficiently deliver on the complete pre and post order expectations. 
The product manager works closely together with the MVPD Marketing team to align the product portfolio to the needs of the target segments and channel strategies (route to market). The product manager also facilitates Marketing in creating the desired market communication.<div><div><div><h2 class="jobSectionHeader">
What you&rsquo;ll do:</h2>
</div><div><ul><li>Drive growth of the LV Busway business by identifying and developing new opportunities across Data Centre, Industrial and C&amp;I segments.</li><li>
Takes part (individual goals) in the team responsibility to achieve the set goals for sales, profitability, new product introductions and product portfolio.</li><li>
Measure, manage and drive the relevant products&rsquo; performance with focus on end to end profitability according to plan and forecast.</li><li>
Identify and understand the customers&rsquo; needs, the competitive environment as well as market trends for products and applications.</li><li>
Define the product roadmap and drive product development based on customers&rsquo; feedback for new products and upgrades, manage the product life cycle with transitioning the systems to the inactive stage with the services (and aftermarket) group.</li><li>
Lead partner engagement strategy, including onboarding, training, and performance tracking of installation and commissioning partners.</li><li>
Understand the complete E2E delivery model and business ecosystem to support an effective go to market strategy.</li><li>
Support the development of a sustainable ecosystem by collaborating with sourcing, logistics, and operations to ensure delivery readiness and serviceability</li><li>
Promote product portfolio (e.g., transformer, switchgear, power modules, and LV busway systems) as integral components of scalable and efficient data centre infrastructure.</li><li>
Work with marketing to develop segment-specific materials and success stories to increase awareness and visibility.</li><li>
Implement, coordinate and conduct new product development.</li><li>
Drive efficiency and cost out programs.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications:</h2>
</div><div><ul><li>Bachelor&rsquo;s degree in engineering</li><li>
Minimum 6-7 years of relevant working experience, as Product Manager</li><li>
1-3 years&rsquo; experience in a B2B environment.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Skills:</h2>
</div><div><ul><li>Fluent in English (both written and spoken).</li><li>
Leadership skills with ability to build collaborative relationships with customers, colleagues, and other company personnel.</li><li>
Understands and practices the need for effective communications inside and outside the company (Strategic know-how).</li><li>
Understanding customer needs, market trends, and competitive landscape.</li><li>
Writing clear product requirements, user stories, and documentation.</li><li>
Strong capability to implement strategy and drive growth.</li><li>
Detailed knowledge of Busway applications in MV/LV distribution networks.</li><li>
Data Center and Industrial market knowledge and experience.</li></ul></div></div></div>
What We Offer<ul><li>
Competitive compensation and benefits package</li><li>
Challenging projects in dynamic collaborative team</li><li>
We make your aspirations matter &ndash; Eaton encourages internal promotion, whenever possible</li><li>
We make your growth matter - We invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University</li><li>
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people&rsquo;s lives and the environment through power management technologies.</li><li>
We make your wellbeing matter &ndash; We put your health and safety first. Wellness at Eaton is more than a program, it&rsquo;s about changing the environment by offering the right tools to help empower employees to make that happen</li></ul> 
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world&rsquo;s most exciting cities. 
Ready to make a difference? Join Eaton&rsquo;s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management! 
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
#LI-GK1</div>

Product Manager/Lead Engineer - Busway Systems

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