product support manager

The Home Depot

<div><div>Position Purpose:
The Product Support Manager is responsible for handling and resolving problem escalations, engaging as a Subject Matter Expert (SME) for various aspects of the IT Support business, and analyzing team performance and improvement opportunities. This role also drives engagement and operational excellence, aids in the translating Support Desk strategy into tactical execution, and determines critical knowledge and skill gaps at the team level. The Product Support Manager is responsible for guiding, challenging, and developing more junior team members from a professional development and execution perspective. 
Key Responsibilities:<ul><li>
30% Delivery &amp; Execution:</li><li>
Provides on-call support at Team Lead level in paging system</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Partners to resolve escalated technical and executive level issues</li><li>
Acts as a SME for various aspects of the Support business to ensure knowledge base articles, training, and knowledge is shared across the Support Desk Services business for VPN/Connectivity, Networking/Firewall, Security/Virus, Training/Knowledge Mgmt, Change Mgmt, Microsoft, Telepresence, etc.</li><li>
Engages, tracks, and partners with The Home Depot teams to build relationships and ensure root cause fixes are implemented</li><li>
Acts in a liaison role with vendors; engages vendors as needed to resolve or proactively remediate issues; maintains and nurtures relationships with software vendors</li><li>
Leads and manages projects within the team; provides engagement, consultation, and direction for projects outside of the team
</li><li>15% Strategy &amp; Planning:</li><li>
Drives alignment and improvement across the team by identifying and analyzing trends and roadblocks; presents findings and suggestions to leadership team</li><li>
Collaborates with peers and Senior Managers to create and communicate standards and processes that mitigate negative impact</li><li>
25% Administration &amp; Operations:</li><li>
Monitors daily business operations; assigns and delegates work to the team to meet SLAs (e.g., HPSM inboxes, CMS L2 phone queue)</li><li>
Creates and analyzes reports to help run IT Support business (daily, weekly, monthly metrics; customer satisfaction surveys, SCCM reports, Top Issues)</li><li>
Produces and updates content for knowledge base articles and training for Support Desk Level 3; leads training classes for Level 3; oversees training documentation for other levels and supports training as needed</li><li>
Assesses sets, communicates, and drives standards in quality, call handling, troubleshooting, and problem resolution best practices; serves as a resource for more junior team members on how to approach or complete this task; holds team accountable to meeting these standards</li><li>
Communicates regular pertinent product update information to keep knowledge current</li><li>
30% People:</li><li>
Provides leadership, mentoring, and coaching to the team
</li><li>Attracts, retains, and develops top talent</li><li>
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback</li><li>
Acts as a proponent of best practices</li><li>
Facilitates the onboarding and ramp up of new team members</li><li>
Monitors and observes team performance; partners with Senior Manager to determine areas for further training and coaching and to produce associated content</li></ul> 

Direct Manager/Direct Reports:<ul><li>
Typically reports to the Product Support Sr. Manager, Technology Director or Sr. Director.</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul> 

Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Must be legally permitted to work in the United States</li></ul> 

Preferred Qualifications:<ul><li>
5-7 years of relevant work experience</li><li>
Expertise in CRM or standard help desk ticketing systems, and remote monitoring and management software</li><li>
Proficient in Microsoft Office standard applications</li><li>
Expertise in troubleshooting and diagnosing networking issues and problems with modern operating systems</li><li>
Expertise in troubleshooting and diagnosing in virtualized and cloud-based environments</li><li>
Expertise in administering antivirus software</li><li>
Expertise in administering mobile devices and mobile device management systems</li><li>
Expertise in data management (backup) software and Windows Server</li><li>
Expertise in DNS, DHCP, Internet infrastructure, and IP informational tools</li><li>
Expertise in setting file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers</li><li>
Expertise in contributing to and developing content for a knowledge database and team training documentation</li><li>
Expertise in guiding and coaching more junior team members</li><li>
Expertise in setting high standards through action</li><li>
Proficient in identifying trends and determining and applying necessary process or standard operating procedure changes to optimize efficiency and effectiveness</li><li>
Experience with selecting and engaging vendors, and establishing, nurturing, and maintaining vendor relationships</li><li>
Experience managing and growing team members in a professional setting</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
5</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs</li><li>
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique</li><li>
needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Decision Quality: Making good and timely decisions that keep the organization moving forward</li><li>
Develops Talent: Developing people to meet both their career goals and the organization's goals</li><li>
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives</li><li>
Ensures Accountability: Holding self and others accountable to meet commitments</li><li>
Manages Conflict: Handling conflict situations effectively, with a minimum of noise</li><li>
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently</li></ul></div> 
Apply End Date: 06/22/2026</div>

Product Support Manager (Remote)

Agios Pharmaceuticals

<div><div>Patient Support Manager, Market Access (Detroit) 
Who we are:
At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture &ndash; one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion &ndash; because our differences shape how we hire, collaborate, and innovate. Our team&rsquo;s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific &ndash; it&rsquo;s deeply personal, grounded in the meaningful connections we have built. To learn more, visit www.agios.com and follow Agios on LinkedIn and X. 
The impact you will make:
Agios Pharmaceuticals is searching for a dynamic Patient Support Manager (PSM) to join our growing Market Access team. We want someone who cares about this important work, and who&rsquo;s driven to connect to our mission of helping Sickle Cell patients. The Sickle Cell Patient Support Manager is responsible for coordinating comprehensive care for patients living with sickle cell disease. This role focuses on improving patient outcomes through education, care coordination, access support, and collaboration with healthcare providers and community resources. The Patient Support Manager serves as a key advocate for patients, ensuring timely access to treatment, adherence to care plans, and a high-quality patient experience. The Patient Support Manager will report to the regional Senior Manager Patient Access and Reimbursement Services. 
What you will do:<ul><li>
Contribute to the success of a best-in-class patient services program to support Agios&rsquo; Commercial Vision Mission</li><li>
Maintain long-term relationships with patients, caregivers, families, and HCPs to proactively identify and address new and ongoing barriers to access an ultra-rare drug</li><li>
Fosters collaborative relationships with Agios field-based and home-office teams to ensure One Agios unified approach to supporting patient access and brand strategy</li><li>
Exceed in delivering positive patient experience by assessing patient needs and develop action plans that identify and troubleshoot future access barriers to support treatment initiation and ensure continuation of the patient&rsquo;s treatment journey</li><li>
Help patients make connections with other patients and serve as the &ldquo;face of Agios&rdquo; at patient meetings and industry conferences</li><li>
Effectively shares reimbursement and other knowledge with customers and internal team members through collaboration and consultation for complex patient case studies</li><li>
Maintains comprehensive understanding of the access process, navigation of health care systems, insurance plans, payer trends, and internal/external patient and financial assistance programs</li><li>
Apply program business rules and work instructions to deliver uniform, consistent and sustainable service experience for patients</li><li>
Maintain confidentiality of patient health information and act in compliance with all laws, regulations and Agios policies.</li><li>
Demonstrates and maintains a high level of business acumen, understanding of Agios&rsquo; business model, and the role of the patient support manager in commercializing the business and driving initiatives to meet company goals</li><li>
Consistently leverages CRM reporting tools and data analytics to make strategic decisions about their territory and prioritize patient and customer needs</li><li>
Is proficient in the use of Customer Relationship Management tool</li><li>
Approaches patient and caregiver interactions with empathy, cultural humility, and an understanding of the lived experience and historical challenges faced by individuals with a rare disease</li><li>
Applies a trauma‑informed approach to patient engagement, recognizing the impact of chronic pain, repeated healthcare interactions, and historical inequities on patient trust and decision‑making</li><li>
Exceed in delivering a positive, dignified patient experience by building trust, actively listening, and addressing patient needs with compassion and urgency</li></ul> 
What you bring:<ul><li>
Bachelor&rsquo;s degree required. Health Care/Social Work/Nursing (or related field) a plus.</li><li>
Minimum of five (5) years of experience directly related to patient service or market access (e.g., case management) in the healthcare or pharmaceutical/biotech industry. Ultra-rare disease experience a plus.</li><li>
Knowledge of private payer, Medicare Part D and Medicaid structure, systems, and reimbursement process</li><li>
Knowledge of benefit verification and prior authorization process for oral products</li><li>
Experience and proficiency in working with a Customer Relationship Management System, such as Salesforce.com</li><li>
Ability to proficiently use Microsoft Excel, Outlook, and Word</li><li>
Ability to work independently and manage competing priorities</li><li>
Experience working in cross-functional teams and effective in influencing without authority</li><li>
Possess strong written and verbal communication skills, exceptional listening, critical thinking, and problem solving</li><li>
This position may require ability to travel within the US up to 15%</li></ul> 
Preferred Qualifications<ul><li>
Rare, ultra rare, or genetic disease experience</li><li>
Located in the Central region</li></ul> 
Concerned that you don&rsquo;t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other&rsquo;s differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you&rsquo;re excited about this role but your previous experience doesn&rsquo;t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening! 
Work Location:
Location Agnostic: Work location for this role is based on employee's individual preference. This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events/ meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description.. 
What we will give you:<ul><li>
Deliberate Development. Your professional growth as one of our top priorities.</li><li>
Flexibility. We&rsquo;re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you&rsquo;re at your best, we&rsquo;re at our best.</li><li>
Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website.</li><li>
Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance.<ul><li>
The current base salary range for this position is expected to be between $110,029 and $165,044 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators.</li></ul></li><li>
Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.</li><li>
Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We&rsquo;re continuously looking to improve the inclusivity of our workforce.</li><li>
Commitment to community. We&rsquo;re an active participant in the communities that surround us &ndash; the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.</li></ul> 
Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.</div></div>

Patient Support Manager, Market Access (Detroit)

Zones

<div>Description 
 
 
Company Overview: 
 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
 
Position Overview: 
 
The PIM Specialist is responsible for creating, updating, and editing product information data in various ERP systems used in our Zones HQ and other Global geo team locations, insuring data integrity to support key business operations such as quotes, POs, invoicing, and SKU based reporting. This entails working directly in the ERP system or formatting the information so that is can be transferred to the Global geo teams&rsquo; ERP system. 
 
The resource will be accountable for the daily data management and governance of hardware, software, and services throughout the product lifecycle. The goal is to support sales growth and customer satisfaction by providing complete and accurate product information promptly and employing SKU management best practices. 
 
What you&rsquo;ll do as the PIM Specialist: 
Employees employed in the role of PIM Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Learn, understand and execute the SKU management needs for the designated Zones locations.</li><li>
If appropriate, format the SKU information in a manner that can be transferred to other Global geo teams&rsquo; ERP system.
</li><li>Oversee the creation and maintenance of product information as per the policies and procedure laid out in Standard Operating Procedures (SOPs).</li><li>
Respond and process all product modification requests in a timely and accurate manner throughout the lifecycle.</li><li>
Provide support to Global geo teams during their standard operating hours (local time)</li></ul><ul><li>
SKU requests are processed in a timely &amp; accurate manner.</li><li>
Other SKU or data related requests or projects are completed in a timely and accurate manner.</li></ul> 
 
What you will bring to the team:<ul><li>
Graduate &ndash; Any Specialization.</li><li>
Written: Successfully prepare written communication. Candidate should be able to accurately enter large quantity of data from single/multiple sources in a prescribed format at the required level of accuracy</li><li>
Verbal: Have good articulation and should be able to manage escalations in a professional manner</li><li>
Computer Skills: Candidate must be proficient in Excel, PowerPoint, Word, and Outlook</li><li>
Demonstrate strong accuracy and attention to detail, work with a sense of urgency and excel in a dynamic, fast paced growth environment.</li><li>
Works well in a team environment and is accountable to take ownership to achieve personal and team results.</li><li>
Customer-centric focus to investigate and take actions to meet customers' current and future needs and to interact well with other departments.</li><li>
1-2 years&rsquo; experience working in an Offshore/Outsourced model in a combined sales/operation/supply chain function; reseller hardware/software industry preferred.</li><li>
General understanding of information technology products and terminology preferred.</li></ul> 
Zones offers a comprehensive Benefits package 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym. 
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career. 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
Job timings: 8:00 PM to 5:00 AM (Pk time) 
#LI-UQ1</div>

Product Information Manager (PIM) Specialist

<div><div>Patient Support Manager, Market Access (Philadelphia/DMV) 
Who we are:
At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture &ndash; one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion &ndash; because our differences shape how we hire, collaborate, and innovate. Our team&rsquo;s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific &ndash; it&rsquo;s deeply personal, grounded in the meaningful connections we have built. To learn more, visit www.agios.com and follow Agios on LinkedIn and X. 
The impact you will make:
Agios Pharmaceuticals is searching for a dynamic Patient Support Manager (PSM) to join our growing Market Access team. We want someone who cares about this important work, and who&rsquo;s driven to connect to our mission of helping Sickle Cell patients. The Sickle Cell Patient Support Manager is responsible for coordinating comprehensive care for patients living with sickle cell disease. This role focuses on improving patient outcomes through education, care coordination, access support, and collaboration with healthcare providers and community resources. The Patient Support Manager serves as a key advocate for patients, ensuring timely access to treatment, adherence to care plans, and a high-quality patient experience. The Patient Support Manager will report to the regional Senior Manager Patient Access and Reimbursement Services. 
What you will do:<ul><li>
Contribute to the success of a best-in-class patient services program to support Agios&rsquo; Commercial Vision Mission</li><li>
Maintain long-term relationships with patients, caregivers, families, and HCPs to proactively identify and address new and ongoing barriers to access an ultra-rare drug</li><li>
Fosters collaborative relationships with Agios field-based and home-office teams to ensure One Agios unified approach to supporting patient access and brand strategy</li><li>
Exceed in delivering positive patient experience by assessing patient needs and develop action plans that identify and troubleshoot future access barriers to support treatment initiation and ensure continuation of the patient&rsquo;s treatment journey</li><li>
Help patients make connections with other patients and serve as the &ldquo;face of Agios&rdquo; at patient meetings and industry conferences</li><li>
Effectively shares reimbursement and other knowledge with customers and internal team members through collaboration and consultation for complex patient case studies</li><li>
Maintains comprehensive understanding of the access process, navigation of health care systems, insurance plans, payer trends, and internal/external patient and financial assistance programs</li><li>
Apply program business rules and work instructions to deliver uniform, consistent and sustainable service experience for patients</li><li>
Maintain confidentiality of patient health information and act in compliance with all laws, regulations and Agios policies.</li><li>
Demonstrates and maintains a high level of business acumen, understanding of Agios&rsquo; business model, and the role of the patient support manager in commercializing the business and driving initiatives to meet company goals</li><li>
Consistently leverages CRM reporting tools and data analytics to make strategic decisions about their territory and prioritize patient and customer needs</li><li>
Is proficient in the use of Customer Relationship Management tool</li><li>
Approaches patient and caregiver interactions with empathy, cultural humility, and an understanding of the lived experience and historical challenges faced by individuals with a rare disease</li><li>
Applies a trauma‑informed approach to patient engagement, recognizing the impact of chronic pain, repeated healthcare interactions, and historical inequities on patient trust and decision‑making</li><li>
Exceed in delivering a positive, dignified patient experience by building trust, actively listening, and addressing patient needs with compassion and urgency</li></ul> 
What you bring:<ul><li>
Bachelor&rsquo;s degree required. Health Care/Social Work/Nursing (or related field) a plus.</li><li>
Minimum of five (5) years of experience directly related to patient service or market access (e.g., case management) in the healthcare or pharmaceutical/biotech industry. Ultra-rare disease experience a plus.</li><li>
Knowledge of private payer, Medicare Part D and Medicaid structure, systems, and reimbursement process</li><li>
Knowledge of benefit verification and prior authorization process for oral products</li><li>
Experience and proficiency in working with a Customer Relationship Management System, such as Salesforce.com</li><li>
Ability to proficiently use Microsoft Excel, Outlook, and Word</li><li>
Ability to work independently and manage competing priorities</li><li>
Experience working in cross-functional teams and effective in influencing without authority</li><li>
Possess strong written and verbal communication skills, exceptional listening, critical thinking, and problem solving</li><li>
This position may require ability to travel within the US up to 15%</li></ul> 
Preferred Qualifications<ul><li>
Rare, ultra rare, or genetic disease experience</li><li>
Located in the Northeast region</li></ul> 
Concerned that you don&rsquo;t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other&rsquo;s differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you&rsquo;re excited about this role but your previous experience doesn&rsquo;t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening! 
Work Location:
Location Agnostic: Work location for this role is based on employee's individual preference. This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events/ meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description.. 
What we will give you:<ul><li>
Deliberate Development. Your professional growth as one of our top priorities.</li><li>
Flexibility. We&rsquo;re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you&rsquo;re at your best, we&rsquo;re at our best.</li><li>
Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website.</li><li>
Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance.<ul><li>
The current base salary range for this position is expected to be between $110,029 and $165,044 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators.</li></ul></li><li>
Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.</li><li>
Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We&rsquo;re continuously looking to improve the inclusivity of our workforce.</li><li>
Commitment to community. We&rsquo;re an active participant in the communities that surround us &ndash; the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.</li></ul> 
Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.</div></div>

Patient Support Manager, Market Access (Philadelphia / DMV)

Tata Harper Skincare

<div>
 
 
 
 Job Summary
 
 
 
 
 We are seeking a Global Brand Marketing Specialist to support the Global Marketing area.
 
 
 In this capacity the right candidate will help support the brand strategy, product innovation direction and go-to-market strategy. Additionally, the scope will include execution tasks tied to the Product Development operational cycle.
 
 
 
 
 
 This role is ideal for a beauty industry professional who thrives at the intersection of product strategy, brand storytelling, and cross-functional leadership that is consumer insight driven and has deep category knowledge. S/he will collaborate closely with the Sr Manager of Global Brand Marketing to assist in the development and execution of product and brand strategies, campaigns, and new product launches.
 
 
 
 
 
 Candidates should be enthusiastic about what we do, energetic, highly organized, great problem solvers, and initiative-takers. This role will report to the Director of Brand &amp; Product Marketing and is a hybrid in-office role, based in New York City, with 2 days of remote work per week.
 
 
 
 
 
 
 
 Principal Accountabilities
 
 
 
 
 
 Brand strategy development:
 
 
 <ul>
 <li>
 Partner with the Sr Manager on brand strategy, content planning, and campaign development&mdash;in particular as it relates to gathering data and information supporting the creation of campaign decks and toolkits to guide cross-functional execution - across Sales, Brand.com including Email and Paid Media, Comms &amp; Social, Education, Creative and Visual Merchandising.
 </li>
 <li>
 Support the gathering of data necessary to the translation of consumer insights, trend analysis, and category intelligence that will be translated into product and campaign strategies that drive brand differentiation, innovation, and growth.
 </li>
 </ul>
 
 
 Product Strategy:
 
 
 <ul>
 <li>
 Support the execution of the Marketing calendar and detailed growth strategy for each product
 </li>
 <li>
 New Product Development Direction Setting &ndash; contribute to the development of briefs by researching product trends, customer trends, lay bases of competitor product and product concept analysis.
 </li>
 <li>
 Cross-functional Collaboration for Product Strategy &ndash; support the Sr Manager in the execution of deliverables aimed at briefing supporting functions (Creative and Visual Merchandising, PR, social media, Sales and Education teams, etc)
 </li>
 </ul>
 
 
 Product Development:
 
 
 <ul>
 <li>
 Support the end-to-end product development process in collaboration with R&amp;D, Product Development, Regulatory, and Creative&mdash;in particular, gather necessary data to formalize the creation of formula and packaging briefs
 </li>
 <li>
 Formula &amp; Clinical Testing: support the work that helps determining texture direction, key ingredients, and fragrance in collaboration with R&amp;D. Support the design clinical studies objectives and desired clinical claims.
 </li>
 <li>
 Primary &amp; Secondary Packaging: support the process to determine the packaging direction and execution of detailed specifications.
 </li>
 <li>
 Packaging design: support the design direction and the briefing of creative packaging and packaging development teams
 </li>
 </ul>
 
 
 Product Development Program Operation:
 
 
 <ul>
 <li>
 Production: support Global Sr Manager in the collaboration with the SCM-related departments to prepare for production meetings.
 </li>
 <li>
 Support the AP-SCM cross-functional communication process with different departments, including the production planning team, packaging material purchasing team, QC team, manufacturing team, packaging team, and raw material purchasing team.
 </li>
 <li>
 Carry out tasks supporting the pre-production and line testing for mass production
 </li>
 <li>
 Support the tasks linked to the operation of internal AP systems such as SAP, NPD, CPC, and Aplan. Note: as some of these programs are not available in English, partial support from AP will be provided.
 </li>
 </ul>
 
 
 
 
 
 
 Key Experience and Skills
 
 
 
 
 
 
 
 
 
 
 Qualification and Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or equivalent in Marketing, Business, Communications, or related subjects.
 </li>
 <li>
 1-2 years of experience in marketing or brand management, with a focus on beauty, wellness, skincare, luxury, lifestyle or consumer products.
 </li>
 </ul>
 
 
 
 
 Skill Sets
 
 
 
 
 <ul>
 <li>
 Proficient in Microsoft Office applications.
 </li>
 <li>
 Good analytical and project management acumen
 </li>
 <li>
 Proficient written skills and ability to articulate conceptual ideas.
 </li>
 <li>
 Ability to problem solve and manage up effectively and in a timely manner.
 </li>
 <li>
 Excellent ability to multitask
 </li>
 <li>
 Good communication and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Personal Attributes
 
 
 
 
 <ul>
 <li>
 Passion for innovation, consumer behavior, and emerging market and consumer trends.
 </li>
 <li>
 Interest in beauty, wellness, lifestyle, luxury, and sustainability.
 </li>
 <li>
 Meticulous, self-driven, team-player, collaborative, and able to adapt to changes.
 </li>
 </ul>
 
 
 
 
 
 Tata Harper and AMOREPACIFIC, US, INC is an equal opportunity and Affirmative Action employer. We actively seek to maintain a diverse workforce, and AMOREPACIFIC US, INC, therefore, recruits qualified applicants regardless of race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.
 
 
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Global Brand Marketing Specialist

Vivacity Beyond Private Ltd

We&rsquo;re Hiring! | Assistant Product Manager | Amazon Position Type: Full-Time | On-site Location: Korangi Industrial Area, Karachi Experience: At least 1 year of relevant experience Salary: Market competitive, based on profile Qualification: GraduateKey Responsibilities<ul><li>Support product listing creation, optimization, and ongoing content improvements.</li><li>Monitor overall performance and prepare regular performance reports.</li><li>Assist in inventory planning, demand forecasting, and stock level management.</li><li>Support the execution and optimization of advertising and PPC campaigns.</li><li>Analyze performance data and generate detailed analytical reports to support decision-making.</li><li>Conduct competitor analysis and market research to identify trends and opportunities.</li><li>Manage promotions, deals, and discount campaigns in line with business objectives.</li><li>Support product launches and go-to-market strategies to ensure successful execution.</li></ul>Requirements<ul><li>End-to-end Amazon Seller Central management (listings, variations, flat files, account health).</li><li>Expertise in Amazon PPC strategy, scaling, and profitability (ACOS, TACOS, keyword optimization).</li><li>Advanced product research, competitor analysis, and niche validation skills.</li><li>Strong understanding of Amazon algorithms, ranking factors, and launch strategies.</li><li>Proven expertise in listing optimization (SEO copywriting, images, A+ Content, Storefronts).</li><li>Knowledge of private label product development, including sourcing, branding, packaging, and compliance.</li><li>Experience in inventory forecasting and supply chain coordination to avoid stockouts and overstock situations.</li><li>Strong data-driven decision-making skills using business reports and third-party tools.</li><li>Proven ability to scale products and manage the full product lifecycle.</li><li>Strong cross-functional collaboration, leadership, and problem-solving skills across PPC, creatives, sourcing, and operations.</li></ul>How to ApplySend your CV to Recruitment@vivacitybeyond.com with the subject line &ldquo;Assistant Product Manager.&rdquo;Job Type: Full-timeWork Location: In person

Assistant Product Manager | Amazon

<div>Position Purpose:
The Sr. Product Manager is responsible for assessing market needs and inspiring cross-functional product teams to find the fastest way to achieve value around those needs. The role focuses on delivering business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. Within their designated enterprise product line, Sr. Product Managers work closely with teams of developers, designers, and business partners. They support in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams. Importantly, the Sr. Product Manager, must be able to work at the strategic level (generating innovative ideas for growth, change management) and at the tactical level (analyzing data, solving problems, being a force multiplier and leader of their teams). The Sr. Product Manager is often responsible for products that are higher-profile and/or that are larger in scope. 
Key Responsibilities:<ul><li>
50% Strategy &amp; Planning:</li><li>
Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value</li><li>
Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners</li><li>
Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings</li><li>
Manages and grooms the product backlog; makes future decisions based on the value that will be delivered</li><li>
Partners with Finance to understand financial needs and assist in the creation of business plans for new opportunities</li><li>
Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class</li><li>
Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction</li><li>
20% Delivery &amp; Execution:</li><li>
Formulates, tests and refines assumptions and hypotheses through user research and testing</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Creates, prioritizes and accepts user stories; incorporate them into release planning</li><li>
Makes product decisions that drive value on a daily basis</li><li>
Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements</li><li>
Participates in standups, iteration planning sessions, product demo, and retrospectives</li><li>
Condenses complex technical concepts into non-technical language for stakeholders</li><li>
30% People:</li><li>
Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments</li><li>
Acts as a proponent of modern software development practices</li><li>
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs</li><li>
Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps</li><li>
Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience</li><li>
Guides more junior team members in strategy, alignment, analysis and execution tasks</li><li>
Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)</li><li>
Participates in talent acquisition, development and retention activities in support of team</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Typically reports to the Product Management Manager or Sr. Manager.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
3-6 years of relevant work experience</li><li>
Experience working as a Product Manager in a modern software development based enterprise environment</li><li>
Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment</li><li>
Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis</li><li>
Proficiency in communicating with and influencing functional and technical team members at all levels in the organization</li><li>
Proficiency in working as part of a collaborative, cross-functional, modern software design and development team</li><li>
Proficiency in creating, prioritizing and accepting user stories</li><li>
Proficiency in conducting user research and testing to understand needs</li><li>
Proficiency in identifying goals, metrics and analytics to measure product value</li><li>
Proficiency in conducting competitive research and analysis</li><li>
Experience guiding more junior team members through Product Management fundamentals in a professional setting</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders</li><li>
Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Cultivates Innovation: Creating new and better ways for the organization to be successful</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems</li><li>
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li><li>
Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution</li></ul></div>

Sr. Product Manager, Finance

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