product support manager

Google

<div>
 <strong>
  Minimum qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree or equivalent practical experience.
  </li>
  <li>
   5 years of experience in a technical project management, program management, or a customer-facing role.
  </li>
  <li>
   Experience in automations or developing automation solutions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master&rsquo;s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
  </li>
  <li>
   5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
  </li>
  <li>
   Experience working on problems with automation.
  </li>
  <li>
   Knowledge of SQL and how they are used to resolve questions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About the job
 </strong>
 We are passionate about automating and scaling our work, and we are always looking for new ways to improve our efficiency. We are a tight-knit team that loves to collaborate and think outside the box. In this role, you will interact with Engineers, Product Managers, Technical Program Managers, and Product Solutions Engineers to optimize, streamline, and manage scaled services, workflows, and tools across various Payment Platform Products. You will be working on critical infrastructure like Bank Identification Number (BIN) service and supporting all payments platform engineering operations for our India Partners.
 <br/>
 <br/>
 You will play a vital role in assisting our Google Operations Center team with technical escalations, developing new workflows, and advancing automation efforts. Your responsibilities also extend to working closely with product management and engineering to design, implement, and refine processes aimed at enhancing global consistency, productivity, and overall operational efficiency.
 <br/>
 <br/>
 Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work with Google Operations Center on technical payments escalations and serve as the subject matter expert. Develop new workflows and support automation efforts.
  </li>
  <li>
   Oversee key performance indicators relevant to the business. Engage with our Scaled Operations team and partners in building Failure Mode Effects and Criticality Analysis (FMECA), Value Stream Mapping (VSM), and Business Continuity Plans (BCP).
  </li>
  <li>
   Build one-pagers, collaborate on Business Requirements Documents (BRDs) and Product Requirements Documents (PRDs), and participate in pulling data and creating narratives for business reviews as needed. Manage a variety of work-streams, projects, and programs simultaneously.
  </li>
  <li>
   Monitor program progress, identify potential obstacles early, and engage in problem-solving. Develop and implement new processes and initiatives to enhance global consistency, productivity, and overall operational efficiency.
  </li>
  <li>
   Collaborate with stakeholders (Product Management, Engineering, Finance) to ensure process adherence, execution, and continuous improvement.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>


Product Support Manager, Payments Platform

Oracle

<div><p>The Oracle Cloud Infrastructure (OCI) Remote Hardware Support team is seeking a results-driven and skilled <b>Technical Readiness Manager </b>to drive readiness for new product introductions (NPI) and ensure ongoing support for released products. In this highly visible position, you will work across Oracle&rsquo;s product, engineering, operations, and services organizations to guarantee that every new product launch is fully supportable from day one and that operational excellence is maintained throughout the product lifecycle.
</p><ul><li>High-visibility role with the opportunity to influence the trajectory of OCI&rsquo;s support readiness globally.
</li><li>Collaborative, innovative, and mission-driven team environment.
</li><li>Opportunities for growth and development within Oracle.
</li><li>Competitive salary, benefits, and flexible work arrangements.
</li></ul><p><b>Professional Qualifications:
</b></p><ul><li>Bachelor&rsquo;s degree in Engineering, Business, Computer Science, or related discipline; advanced degree preferred.
</li><li>10+ years&rsquo; experience in program management, preferably in hardware or cloud infrastructure support roles.
</li><li>Proven track record delivering large-scale, cross-functional initiatives in fast-paced, ambiguous environments.
</li><li>Demonstrated ability to manage multiple complex programs simultaneously.
</li><li>Strong communication skills with experience presenting to executive stakeholders.
</li><li>Excellent organizational, stakeholder management, and influencing skills.
</li><li>Technical proficiency to understand and communicate hardware and service processes.
</li><li>PMP or equivalent project/program management certification is a plus.</li></ul></div>
<br><div><p>Located in Santa Clara, this position will be a key partner to the development teams designing core Cloud infrastructure systems.
<br>
<b>Cross-Functional Leadership:
</b></p><ul><li>Partner with Product Engineering, SCO (Operations), Marketing, Product Teams, Field Engineering, Global Service Logistics (GSL), Domains, Training, and Quality teams.
</li><li>Act as the service interface for new product releases and sustaining support.
</li><li>Represent Services in product team meetings, ensuring services requirements and interests are met.
</li><li><b>Program &amp; Project Management:
</b><ul><li>Lead critical cross-organizational programs covering NPI, support readiness, quality remediation, and process improvement initiatives.
</li><li>Manage the delivery of multiple, parallel programs, driving operational improvements.
</li><li>Define project requirements and scope, establish success metrics and timelines, and ensure clear documentation (SOWs, project charters, schedules, resource plans).
</li><li>Develop and execute risk management strategies; maintain risk registers.
</li><li>Host regular status meetings with stakeholders and deliver executive-level communications up to the VP/SVP level.
</li></ul></li><li><b>Service Readiness:
</b><ul><li>Define and execute the Service Delivery strategy for new products.
</li><li>Drive the release, ordering, and deployment of needed spares globally at product launch.
</li><li>Ensure training for Field and Domain Engineers is completed and documentation is ready.
</li><li>Coordinate set-up and readiness of repair vendors and logistics operations.
</li><li>Oversee capital equipment procurement and delivery.
</li></ul></li><li><b>Post-Release Support:
</b><ul><li>Address part shortages and manage global availability of spares and repair processes.
</li><li>Monitor and remediate product hardware quality issues through purges and Field Change Orders (FCOs).
</li><li>Support and optimize the SR (Service Request) flow using failure reporting, logs, and automation tools (ASR).
</li><li>Drive improvements in service profitability and cost reduction; influence EOSL (End of Service Life) recommendations.
</li></ul></li><li><b>Continuous Process Improvement:
</b><ul><li>Lead and participate in continuous process improvement projects and ad hoc initiatives.
</li><li>Provide a business view on product issues, quality, and performance throughout the product lifecycle.</li></ul></li></ul></div>

Technical Project Manager - NPI/ Hardware

LegalZoom

<div><div><b>About LegalZoom</b></div><p>
LegalZoom has been providing accessible and affordable online legal services for over 20 years. Since 2001, we&rsquo;ve helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents.</p><p>
As the industry leader in business formations, innovation remains at the center of all we do. LegalZoom employees are creative thinkers and problem-solvers who thrive on collaboration and embrace diversity, equity, and inclusion. Together, we&rsquo;re working to make a positive impact on the world.</p><p><b>
Where we work</b></p><p>
In an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.</p><p>
This position must be located in the Austin or Los Angeles office.</p><p><b>
Overview</b></p><div>
Are you a Product Manager who is customer-obsessed, and passionate about scaling a high-growth business? Can you think strategically and set a vision, while also rolling up your sleeves to execute with the team? Have you built experiences that surprised and delighted your customers? Then this could be the opportunity for you! In this role, you will partner with engineering, product, business, legal, and other cross-functional teams to define and build next generation platforms that enable our sales and support teams to scale. You&rsquo;ll sweat the details, work side by side with the team, and lead with a high say/do ratio. This is an opportunity to make a big impact on the lives of our small business customers and truly unleash entrepreneurship.<br>
</div><div><b>
You will</b></div><ul><li><div>
Drive customer empathy and advocacy. You'll gain the relevant customer insights from a variety of sources knowing that your customers are both internal (product and business leaders) and external (Small and Medium sized businesses and consumers seeking legal and compliance help)</div></li><li><div>
Dive deep and solve customer and platform problems while also synthesizing and providing executive level updates and recommendations</div></li><li><div>
Define and constantly refine your product roadmap. You will be balancing longer term transformational initiatives with nearer-term value delivery</div></li><li><div>
Be a trusted partner for your fellow product team members and all cross-functional groups</div></li><li><div>
Perform data analysis. You'll be tracking and constantly looking to optimize key metrics as they relate to the commerce domain</div></li><li><div>
Other duties as assigned</div></li><li><div>
Occasional travel may be required as needed<br>
</div></li></ul><div><b>
You have</b></div><ul><li><div>
6+ years of experience as a product manager, collaborating closely with Engineering, Design, Data Science and other cross-functional partners.</div></li><li><div>
A deep user empathy for both internal and external customers</div></li><li><div>
You are an end-to-end problem solver. From product discovery in situations with high ambiguity up to the point of post-launch monitoring</div></li><li><div>
Excellent &quot;data skills&quot;. You are curious and ask the right questions, quickly gather relevant data points and are able to independently analyze and form data-backed perspectives</div></li><li><div>
Experience building scalable, reliable and flexible platform products, preferably those that relate to Sales and Customer Support functions.</div></li><li><div>
Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.</div></li></ul><div>
</div><div><div><i>
LegalZoom is a remote-first company and the national range for this role is $139,100 - $185,400. </i><i>Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.</i></div><ul><li><i> </i><i>Medical, Dental, Vision Insurance</i></li><li><i> </i><i>401k, With Matching Contributions</i></li><li><i> </i><i>Paid Time Off</i></li><li><i> </i><i>Health Savings Account (HSA)</i></li><li><i> </i><i>Flexible Spending Account (FSA)</i></li><li><i> </i><i>Short-Term/Long-Term Disability Insurance</i></li><li><i> </i><i>Plus other wellness benefits to include:</i></li><li><i> </i><i>Fertility</i></li><li><i> </i><i>Mental Health</i></li><li><i> </i><i>One Medical</i></li><li><i> </i><i>Fringe lifestyle benefits up to $250</i></li></ul><div><b>
</b></div></div><div><b>
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. </b><b>Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit</b><b> </b><b>Participation</b><b> and</b><b> </b><b>Right to Work</b><b> pages.</b></div></div>

Staff Product Manager, Sales & Support Platform

Albertsons Companies India

<div>
 <p>
  <strong>
   About Albertsons Companies Inc.:
  </strong>
 </p>
 <p>
  As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.
 </p>
 <p>
  We build and shape technology solutions that solve customers&rsquo; problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.
 </p>
 <p>
  Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Albertsons Companies India:
  </strong>
 </p>
 <p>
  At Albertsons Companies India, we're not just pushing the boundaries of technology and retail innovation, we're cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company&rsquo;s technology journey to support millions of customers&rsquo; lives every day.
 </p>
 <p>
  At the Albertsons Companies India, we are raising the bar to grow across Technology &amp; Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons Companies India associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Title: Product Manager - Media Collective
  </strong>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  We are looking for a strategic and execution-driven Product Manager to lead the evolution of our advertising and business systems. In this role, you will bridge business needs with technical solutions, defining and driving the roadmap for CRM, Order Management Systems (OMS), and ad platform capabilities. You will work closely with stakeholders across Sales, Sales Ops, Media Ops, and Engineering to ensure systems are optimized for scalability, automation, and growth.
 </p>
 <p>
  Your focus will be on identifying pain points across operations and business workflows, translating those into actionable product strategies, and partnering with cross-functional teams to build, enhance, and integrate platforms such as Salesforce, OMS, and leading ad servers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Define and execute the roadmap for digital advertising solutions and internal business systems (CRM, OMS, task management).
  </li>
  <li>
   Translate business problems into clear, actionable product strategies, requirements, and solution designs.
  </li>
  <li>
   Drive system enhancements and automation to reduce manual workflows and improve the user experience.
  </li>
  <li>
   Act as a key partner to engineering, ensuring business requirements are technically sound and delivered with impact.
  </li>
  <li>
   Manage and optimize integrations with Salesforce and OMS platforms (e.g., ADvendio, Placement IO).
  </li>
  <li>
   Support system migrations and platform onboarding by serving as a subject matter expert and business advocate.
  </li>
  <li>
   Lead cross-functional discovery and planning with stakeholders in Sales, Commercialization, Media Activation, and Ad Strategy.
  </li>
  <li>
   Collaborate with Customer Success and Ad Ops to resolve technical issues and campaign discrepancies.
  </li>
  <li>
   Monitor industry trends and identify opportunities for platform innovation and operational efficiency.
  </li>
  <li>
   Provide executive-level updates on key initiatives, risks, and platform performance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <strong>
   Required:
  </strong>
 </p>
 <ul>
  <li>
   5+ years of product management experience in ad tech, media, or digital advertising environments.
  </li>
  <li>
   Proven ability to translate complex business needs into scalable product solutions.
  </li>
  <li>
   Hands-on experience with Salesforce CRM and OMS platforms such as AdVendio or Placement IO.
  </li>
  <li>
   Familiarity with ad-serving technologies (GAM, DV360, Criteo, Meta, etc.).
  </li>
  <li>
   Excellent analytical, communication, and stakeholder management skills.
  </li>
  <li>
   Experience with Agile product development and cross-functional collaboration.
  </li>
  <li>
   Strong problem-solving mindset and attention to detail.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Must Have Skills:
  </strong>
 </p>
 <ul>
  <li>
   Product Management
  </li>
  <li>
   Salesforce / CRM
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred:
  </strong>
 </p>
 <ul>
  <li>
   Experience with programmatic platforms (DSPs, SSPs).
  </li>
  <li>
   Prior involvement in large-scale platform migrations or system overhauls
  </li>
  <li>
   Knowledge of advertising revenue management and sales operations tools.
  </li>
  <li>
   Ability to create clear user stories, process flows, and technical documentation.
  </li>
 </ul>
</div>


Product Manager [T500-20395]

<div><h3 class="jobSectionHeader"><b>Minimum qualifications:</b></h3><ul>
<li>Bachelor's degree or equivalent practical experience.<br>
</li>
<li>5 years of experience in product management or related technical role.<br>
</li>
<li>2 years of experience developing or launching products or technologies within software as a service (SaaS) or a related area.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Preferred qualifications:</b></h3><ul>
<li>Experience in customer service and support domain, including an understanding of the functionality and implementation of these capabilities in enterprise tech products.</li>
<li>Experience managing relationships with multiple stakeholders along with excellent communication skills.</li>
<li>Understanding of AI and the opportunities to drive change with GenAI capabilities.</li>
<li>Ability to engage with Engineers on product road map and systems design along with excellent technical understanding.</li>
</ul><div><h2 class="jobSectionHeader"><b>About the job</b></h2><p>
At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.
<br>
<br>
In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.<br>
<br>
One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.</p><br>
<p>
In this role, you will have an opportunity to work across Google Cloud, in partnership with other product teams and business organizations. The scope of this role encompasses cloud customers, cloud technology, and cloud business. If new to cloud, you will have the opportunity to learn about cloud in this role, due to the cross-cloud collaboration.<br>
The level of complexity is high, due to the need to innovate solutions that drive scale, create high-quality user experiences, and deliver measurable impact in partnership with internal partner teams. The products you will be building will be critical to the success and scale of Google cloud, improving operational efficiency (costs), with direct relevance to a customer's choice in cloud providers.</p><p>
Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.</p></div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul>
<li>Define product strategy, product definition and road map for mission critical Cloud Support capabilities.</li>
<li>Engage as a trusted advisor with business leaders to understand and define their strategy, business processes, issues and priorities to inform product strategy, while providing transparency into road map and managing expectations.</li>
<li>Partner with Engineering, UX, and other internal Google teams to drive product and delivery.</li>
<li>Foster and facilitate decision-making across a broad network of stakeholders, delivery partners, and operational teams.</li>
<li>Lead processes to define, identify, collect, and track appropriate product or business metrics, both quantitative and qualitative for new or existing products or business ventures.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Product Manager, Google Cloud Support Platform

Confidential Careers

<div>
 <p>
  Job purpose:
 </p>
 <p>
  <br/>
 </p>
 <p>
  Implement systems and oversee the Product Lifecycle Management (PLM) related to and optimised for high-visibility Military MRO (Maintenance, Repair, and Overhaul) programs in the Kingdom of Saudi Arabia, supporting platforms, subsystems and parts. Manage interfaces between maintenance, repair and engineering, ensuring data accuracy and efficient collaboration among teams in compliance with contractual requirements, military standards, guidelines, partner agreements, and global best practices.
 </p>
 <p>
  Support the development and maintenance of support documentation and play a crucial role in the change control processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ol>
  <li>
   Define and implement PLM concepts with inputs from the customer/user aligned with MRO contractual requirements.
  </li>
  <li>
   Act as a bridge between technical and business functions to ensure smooth PLM integration.
  </li>
  <li>
   Participate in Configuration Control Boards (CCBs) in collaboration with the engineering team, supply chain, quality assurance, logistics, project management and client representatives.
  </li>
  <li>
   Coordinate &amp; participate with engineering, R&amp;D, manufacturing, IT, quality, and supply chain teams in implementation of all fleet related Change Requests (CRs), Change Proposals (ECPs), related activities, ensuring accurate status and traceability to equipment and platform configurations.Tracking action items according to execution of decisions.
  </li>
  <li>
   Establish and manage the FRACAS, including integration of failure reporting and resolving initiatives into the overall applicable fleet or system.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   requirements of role:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Engineering or other related technical or project management qualification.
  </li>
  <li>
   System Engineering and product development process knowledge.
  </li>
  <li>
   Strong technical leadership qualities.
  </li>
  <li>
   Good communication and negotiating skills.
  </li>
  <li>
   Project Management experience.
  </li>
  <li>
   Have in depth understanding of ERP systems and Product Data Management (PDM).
  </li>
  <li>
   Typical applicable Standards:
  </li>
  <li>
   &gt; MIL-STD-31000: Technical Data Packages (TDPs)
  </li>
  <li>
   &gt; ISO 10303 (STEP): Standard for the Exchange of Product Model Data
  </li>
  <li>
   &gt; ISO 55000 Series: Asset Management
  </li>
  <li>
   Minimum of 5 years&rsquo; experience in PLM Management, with at least 2 years in a military or MRO context
  </li>
 </ul>
 <p>
 </p>
</div>


Product Lifecycle Management Manager

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