product support representative

<div><div><div><div><div><div><b>Job description</b></div></div><div></div><div><div><b>
Company and benefits</b></div></div></div></div></div><div><div><div><div><div>
Job ID</div><div><b>
PRODU016968</b></div></div><div><div>
Employment Type</div><div><b>
Regular</b></div></div><div><div>
Work Style</div><div><b>
hybrid</b></div></div><div><div>
Location</div><div><b>
Pune City,India</b></div></div><div><div>
Role</div><div><b>
Product Support Representative III</b></div></div></div><div><div><p>
Why UKG:</p>
<p>
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That&rsquo;s what we do.</p>
<p>
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you&rsquo;ll get flexibility that&rsquo;s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters&mdash;and so do you.<br>
<br>
We are seeking a highly skilled and motivated Product Support Representative to join our dynamic team in the Human Capital Management (HCM) SaaS sector. The ideal candidate will have a passion for troubleshooting, extensive payroll/HR/Tax experience, and relevant certifications. As a Product Support Representative, you will be responsible for providing technical troubleshooting to our clients, ensuring they have a seamless experience with our HCM software solutions by adding value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS support. Duties &amp; Responsibilities: Troubleshooting and Support: &bull; Provide advanced technical support/troubleshooting to clients via cases/tickets and quickly engaging clients (Phone, Screenshare, and/or Chat) &bull; Diagnose and resolve complex issues related to our HCM software, in a timely, accurate, and empathetic fashion. &bull; Escalate unresolved issues to higher-level support or development teams, as necessary. &bull; Advance knowledge and add value by becoming proficient in multiple UKG product disciplines &bull; Participate in on-call rotations to support critical client needs &ldquo;after hours&rdquo; (2-5 times a year) Client Interaction: &bull; Initial contact and face of the company while intaking and diagnosing customer inquiries; ensuring high levels of customer satisfaction. &bull; Conduct regular follow-ups with clients to ensure issues are resolved and to provide updates on ongoing cases. Documentation and Reporting: &bull; Document all client interactions and troubleshooting steps in the support CRM (Salesforce). &bull; Generate and analyze reports, leverage, and update knowledge articles, and provide comprehensive instructions and updates via case management. Training and Development: &bull; Assist in real-time supporting and mentoring of peers. &bull; Stay updated on the latest features and updates of our HCM software. &bull; Provide feedback on operational processes and potentially engage in roundtables via cross-functional efforts for improvement. &bull; Assist with product enablement Basic Qualifications: &bull; 4+ years of experience in a service and/or technical support role, preferably in the HCM SaaS sector. &bull; Extensive experience processing and/or supporting Payroll/HR/Time tasks, systems, and processes. Preferred Qualifications: &bull; Bachelor&rsquo;s degree in information technology, Human Resources, Finance, Business Administration, or a related field. &bull; Relevant certifications such as Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) are highly desirable. &bull; UKG Pro Experience or relative HCM product support exposure &bull; SQL scripting and data base experience with MS SQL &bull; Ability to thrive in a fast-paced, high demand environment &bull; Strong troubleshooting and problem-solving skills. &bull; Excellent communication and interpersonal skills. &bull; Capability to work independently and as part of a cohesive team. &bull; Proficient in using support ticketing systems and CRM software (Salesforce).</p><br>
<p>
Company Overview:</p>
<p>
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry &mdash; because great organizations know their workforce is their competitive edge. Learn more at ukg.com.</p><br>
<p></p>
<p>
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.</p>
<p>
Disability Accommodation in the Application and Interview Process</p>
<p>
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com</p></div></div><p></p><div><div><div><div><div>
NOTICE ON HIRING SCAMS</div><br>
UKG will never ask you for a copy of your driver&rsquo;s license, social security card, or passport during a job inter<br>
<div>
ABOUT OUR JOB DESCRIPTIONS</div><br>
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.</div></div></div></div></div></div></div>

Product Support Representative III

Dollar Car Rental - AAA Group

<p>Job description:</p><p><b>About the Role:</b><br/>Thrifty Car Rental is seeking a results-driven <b>Business Development Executive</b> to join our dynamic sales team. The ideal candidate will be responsible for generating leads, building strong customer relationships, and achieving sales targets while providing exceptional customer service.</p><p><b>Key Responsibilities:</b></p><ul><li>Address customer queries and leads within defined timelines, focusing on lead conversion.</li><li>Meet and exceed sales targets (revenue and volume) through various sales techniques.</li><li>Build and maintain strong relationships with customers to ensure repeat business.</li><li>Deliver excellent customer service and support.</li><li>Stay updated on industry trends, product knowledge, and vehicle features.</li><li>Collaborate with the sales team to achieve overall goals.</li><li>Ensure customer service ratings and lead management SLAs are achieved.</li><li>Actively re-target customers to optimize vehicle utilization.</li><li>Maintain live updates of customer/lead information in CRM &amp; omni-channel portals.</li><li>Foster a collaborative work environment and support inter-departmental efficiencies.</li><li>Track and analyze sales data to identify trends and growth opportunities.</li><li>Support the Business Development Manager with:</li><li>Streamlining workflows with IT/E-commerce teams.</li><li>Converting lost leads and customer re-targeting.</li><li>Identifying opportunities in new and existing markets.</li><li>Providing feedback on marketing and digital lead generation campaigns.</li></ul><p><b>Skills &amp; Qualifications:</b></p><ul><li>Proven experience in telesales, business development, or a similar sales role.</li><li>Strong time management, administrative, and sales acumen.</li><li>Proactive, solution-oriented, and results-driven.</li><li>Excellent negotiation and closing skills.</li><li>Ability to multitask, prioritize, and work independently or as part of a team.</li><li>Proficient in Microsoft Office and CRM software.</li><li>Effective communication and interpersonal skills.</li><li>Experience managing digital sales channels and portals.</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Chat &amp; Call Support: 2 years (Required)</li></ul>

Business Development Representative (Chat & Call Support)

Inland Kenworth

<div><p><b>ALL IN ON A REWARDING CAREER AT INLAND</b></p><p></p><p><br>
Join us at Inland Truck &amp; Equipment and go ALL IN on a career that has it all.</p><p></p><p><b><br>
THE OPPORTUNITY</b></p><p>
The Regional Parts Sales and Aftermarket Fleet Sales Manager and will be responsible for developing, maintaining, and growing truck and equipment parts sales volumes and profitability within the region in concert with branch management and the Product Support Representatives (PSRs). This position is also responsible for selling to and fostering relationships and growing parts and service sales with our National Fleet Accounts and targeted large fleet accounts.</p><p></p><p><br>
This position requires knowledge of heavy truck parts, commercial truck shop operations and/or experience in a truck or equipment dealership as parts technician/parts counterperson.</p><p></p><p><br>
This position is located at our sales and service dealership in Winnipeg, MB</p><p></p><p><b><br>
YOUR RESPONSIBILITIES</b></p><div><ul><li>
Develops and achieves maximum sales volumes consistent with sales projections for the parts business unit</li><li>
Provides value-added services through consistent customer visits with a focus on penetrating major fleets</li><li>
Conducts sales calls with PSRs to introduce new products and promotions</li><li>
Maintains high level relationships with key fleet contacts at existing and target fleets and provides needed support to the assigned PSRs who will maintain responsibility for servicing accounts on a day-to-day basis.</li><li>
Conducts new and unassigned fleet site sales calls on a weekly basis.</li><li>
Ensures fleets and Inland personnel are trained on how to conduct business through the PACCAR National Fleet Account program.</li><li>
Monitors operation of &ldquo;key&rdquo; PSR assigned accounts and offers advice and assistance when required in areas such as inventory control, available services, new products and/or product enhancements</li><li>
Reviews Parts CRM weekly, ensuring PSRs are logging calls and activities</li><li>
Responsible for coordinating and facilitating vendor training and marketing initiatives as well as monitoring the performance of Product Support Representatives through regular branch visits and accompanying the PSRs on customer visits.</li><li>
Becomes familiar with and complies with the company&rsquo;s health and safety manual</li><li>
Travel within and outside of the local area required including sales calls, customer visits and/or meetings at Inland branches, training programs or seminars, trips to vendor and OEM locations. This may include travel in both Canada and the USA, so it is essential you hold and maintain a valid driver&rsquo;s licence and passport at all times and be able to travel as required.</li></ul></div><p></p><p><br>
Management Responsibilities</p><div><ul><li>
Collaborates with branch management on hiring, training, motivating, counseling, and monitoring the performance of all PSR staff within the Region</li><li>
Attends and participates as needed during monthly Parts Manager and Product Support Representatives meetings</li></ul></div><p></p><p><br>
Utilizes Parts CRM to:</p><div><ul><li>
Track overall sales performance</li><li>
Ensure PSR account assignments in CDK match those within Parts CRM</li><li>
Review whether accounts are being called on or underperforming and address with Director, Parts Sales and Branch Management</li></ul></div><p></p><p><b><br>
WHAT WE LOOK FOR</b></p><div><ul><li>
Leadership or Supervisory experience preferred</li><li>
Qualification as a parts journeyperson preferred or thorough knowledge of aftermarket truck parts industry</li><li>
Three years related experience and/or training or equivalent combination of education and experience.</li><li>
Proficient in Microsoft Word and Excel</li><li>
Valid Class 5 Driver&rsquo;s Licence and valid passport required</li><li>
Proven sales skills, preferably in a related field</li><li>
Excellent customer relations skills</li><li>
Strong organizational skills</li><li>
Accountability and dependability</li><li>
Time management</li><li>
Ability to communicate effectively, both verbally and in writing</li><li>
Solid business ethics, applies professional approach at all times</li></ul></div><p></p><p><b><br>
CANADA BENEFITS PACKAGE</b></p><p></p><p><br>
Our employees receive a generous benefits package including:</p><div><ul><li>
Extended Medical (including Vision)</li><li>
Dental</li><li>
Prescription benefits</li><li>
RRSP with employer matching program</li><li>
Long Term and Short Term Disability</li><li>
Life Insurance and Accidental Death and Dismemberment Insurance</li><li>
Paid Time Off</li><li>
On-going training opportunities</li></ul></div><p></p><p><br>
Are you ready to go ALL IN on a career at Inland? We invite you to apply today!</p><p></p><p><b><br>
ABOUT INLAND TRUCK &amp; EQUIPMENT</b></p><p></p><p><br>
Inland Truck &amp; Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we&rsquo;re ALL IN, we mean we&rsquo;re all in on you and your career.</p><p></p><p><br>
We are a great place to work&mdash;with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.</p><p></p><p><br>
INLANDIND</p><p></p><p><br>
(truck, heavy truck, truck parts, parts sales, parts operations)</p></div><p></p>

Regional Parts Sales and Aftermarket Fleet Sales Manager

tastytrade, Inc.

<div><p><b>Company Name:</b> tastytrade<br>
<b>Role:</b> Product Support Specialist &ndash; Open API<br>
<b>Location:</b> Chicago, IL - Hybrid (3 days/week in office)</p>
<p>
Our Product Team manages the portfolio of features and enhancements that power tastytrade, guiding each initiative from initial concept through discovery, build, deployment, and continuous improvement. As a Product Support Specialist for Open API, you'll serve as the critical bridge for our Open API customers, providing technical support for our public API while gathering insights that directly shape our roadmap. You'll develop deep expertise in RESTful APIs, OAuth authentication, and trading workflows, partnering with Engineering and Product teams to ensure our API delivers an exceptional developer experience.</p>
<p><b>
What You'll Do:</b></p>
<p><b>
Deliver exceptional API technical support:</b></p>
<ul>
<li>Manage the Open API support inbox, triaging and resolving developer inquiries with aggressive same-day and 2 business day resolution expectations</li>
<li>Debug complex API integration issues including authentication flows, WebSocket connections, request/response formatting, and rate limiting challenges</li>
<li>Reproduce bugs in local development environments, create minimal reproducible examples, and document technical issues for Engineering escalation</li>
<li>Coordinate regular touchpoints with Product Manager and Engineering Manager to resolve advanced technical questions and facilitate knowledge transfer</li>
<li>Monitor developer communities (Reddit, Discord, forums, GitHub) to proactively address questions and emerging issues</li>
</ul>
<p><b>Build comprehensive knowledge resources:</b></p>
<ul>
<li>Create and maintain internal canned responses in Salesforce for common API questions, including code snippets and troubleshooting workflows</li>
<li>Develop external customer-facing FAQs, integration guides, and code examples on the developer portal</li>
<li>Build and maintain the tastyworks-public-api Postman collection with working examples for all instrument types, order types, and complex trading strategies</li>
<li>Create sample integration code in multiple languages demonstrating authentication, order placement, market data streaming, and error handling</li>
<li>Identify gaps in public API documentation each quarter and contribute directly to documentation improvements with technical accuracy</li>
</ul>
<p><b>Gather and synthesize developer feedback:</b></p>
<ul>
<li>Aggregate feedback from support tickets, community forums, and direct developer interactions to identify patterns in pain points and feature requests</li>
<li>Analyze API usage patterns, error logs, and integration challenges to surface systemic issues and enhancement opportunities</li>
<li>Transform developer insights into actionable product recommendations with technical specifications that enhance API functionality</li>
<li>Collaborate with Product Managers to prioritize feature requests and bug fixes based on developer impact</li>
<li>Track enhancement requests and monitor resolution progress, providing technical context to stakeholders</li>
</ul>
<p><b>Who You Are:</b></p>
<ul>
<li>Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent practical experience</li>
<li>Experience in technical support, API support, developer relations, or software engineering roles</li>
<li>Strong understanding of RESTful API architecture, HTTP/HTTPS protocols, authentication methods (OAuth 2.0, session tokens), and WebSocket connections</li>
<li>Experience with API testing tools (Postman, curl, Insomnia) and ability to craft complex API requests, troubleshoot responses, and validate payloads</li>
<li>Familiarity with version control (Git), API documentation tools, and development workflows</li>
<li>Understanding of basic trading concepts (order types, instrument types, market mechanics) or demonstrated ability to quickly learn domain-specific technical systems</li>
<li>Analytical mindset: Ability to diagnose technical issues systematically, identify root causes, and document reproduction steps clearly</li>
<li>Customer-focused communication: Excellent at translating technical concepts for varied audiences while maintaining technical accuracy</li>
<li>Self-directed learner comfortable with complex technical systems and emerging technologies</li>
<li>Strong preference for obtaining securities licensing (SIE and Series 7) within 60 days of starting the role</li>
</ul>
<p><b>Nice to have:</b></p>
<ul>
<li>Experience with financial services APIs or trading platform integrations</li>
<li>Contributions to open-source projects or public GitHub repositories</li>
<li>Knowledge of options trading, futures, or equity market mechanics</li>
<li>Experience with monitoring tools, logging systems, or API analytics platforms</li><br>
</ul>
<p><b>Company Perks/Benefits:</b></p>
<ul>
<li>Performance Bonuses</li>
<li>Stock Purchase Options</li>
<li>401k Plan</li>
<li>Medical/Dental/Vision Benefits</li>
<li>20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)</li>
<li>10 Paid Sick Days</li>
<li>Gym Membership Reimbursement</li>
<li>Commuter Benefits</li>
<li>Pet Insurance</li>
<li>Wellness &amp; Mental Health Programs</li>
<li>Charitable Donation Matching</li>
<li>Two Paid Volunteer Days Off</li>
<li>Daily catered lunch when in the office</li>
<li>Full kitchen with snacks and beverages</li>
<li>In-building gym</li>
<li>Shuttle to/from Metra</li>
<li>Office located in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars</li>
</ul>
<p><b>Base Salary:</b> $94,000<br>
<i>The actual salary offered will be based on the candidate's level of experience and qualifications</i></p>
<p><b>
Discretionary performance bonus:</b> 5-10% of base salary based on individual and company performance</p>
<div>
<div><div><p><b>About IGNA</b><b> + tasty</b><br>
IG North America is home to tastytrade, tasty<i>live</i>, tastyfx, and tastycrypto&mdash;a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a global fintech leader with 50+ years of experience.</p>
<p>
From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tasty<i>live</i> providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. tastycrypto provides self-custody digital wallets for decentralized finance.</p>
<p>
We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users.</p>
<p><b>
Location: </b>Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.
</p><p><b>tastytrade | tasty</b><b><i>live</i></b><b> | tastyfx | tastycrypto</b>
<br>
1330 W Fulton Market, Chicago, IL 60607
</p><ul><li>Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!</li></ul></div></div></div></div>

Product Support Specialist

Tafaseel Group Holding

Overview <p>Customer Service Representative (Freezone Experience is a MUST) - Tafaseel Group Holding. Join to apply for the Customer Service Representative role. The role involves being the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. A strong understanding of Freezone procedures and customer expectations is required.</p> Key Responsibilities <ul><li>Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner</li><li>Resolve product, order, shipping, and return-related issues efficiently and empathetically</li><li>Process orders, refunds, and exchanges through internal systems</li><li>Monitor and manage customer reviews and feedback to enhance the customer experience</li><li>Collaborate with logistics, warehouse, and product teams to address customer concerns</li><li>Maintain accurate records of customer interactions in CRM tools</li><li>Identify trends in customer issues and suggest improvements to internal processes</li><li>Support promotional campaigns, product launches, and seasonal sales</li></ul> Requirements <ul><li>Proven experience as a Customer Service Representative, preferably in a Freezone environment</li><li>Freezone experience is a must</li><li>Familiarity with customer service tools and platforms</li><li>Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to multitask and work in a fast-paced environment</li><li>Positive attitude and team-oriented mindset</li><li> Preferred Experience handling international customers or multi-language support</li></ul>

Customer Service Representative (Freezone Experience is a MUST)

Gilani Mobility

<p><b>Job Title: Sales Representative &ndash; Retail &amp; Mobility Solutions</b></p><p><b>Company:</b> Gilani Mobility<br/><b>Location:</b> UAE<br/><b>Job Type:</b> Full-Time</p><p><b>Job Description:</b><br/>Gilani Mobility is looking for a customer-oriented <b>Sales Representative with retail experience</b> to support our mobility products and services. This role focuses on assisting customers, explaining product options, and providing a positive in-store and customer-facing sales experience.</p><p>The ideal candidate is confident in retail sales, understands customer needs, and can guide customers through the purchasing process in a professional and helpful manner.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist customers with inquiries about mobility products and related services</li><li>Present products clearly and accurately based on customer requirements</li><li>Handle walk-in customers and sales inquiries in a professional manner</li><li>Support the sales process from product presentation to completion of sale</li><li>Coordinate with internal teams to ensure smooth order processing</li><li>Maintain basic sales records and customer information</li><li>Follow up with customers to support satisfaction and repeat business</li><li>Work towards individual and team sales goals</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in <b>retail sales or customer service</b></li><li>Experience in mobility products, medical equipment, automotive, or similar retail environments is an advantage</li><li>Good communication and interpersonal skills</li><li>Customer-focused and well-organized</li><li>Ability to work independently and as part of a team</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive compensation package</li><li>Training and product knowledge support</li><li>Stable and professional working environment</li></ul><p>Job Type: Full-time</p><p>Pay: From AED4,000.00 per month</p><p>Language:</p><ul><li>Arabic (Preferred)</li></ul>

Sales Representative – Retail & Mobility Solutions

Ludhiana LLC

<p>We&rsquo;re Hiring: Sales Representative (Automotive Parts &amp; Accessories Shop)</p><p>Location: Deira, Dubai</p><p>Working Hours: Full-time</p><p>Industry: Automotive Parts &amp; Accessories</p><p>We are looking for a motivated and customer-focused Sales Representative to join our growing automotive parts &amp; accessories shop.</p><p>Key Responsibilities:</p><ul><li>Greet customers and understand their requirements</li><li>Promote and sell automotive products</li><li>Explain product features, benefits, and other details clearly</li><li>Maintain shop cleanliness and product displays</li><li>Handle billing, invoicing, managing deliveries and basic inventory checks</li><li>Follow up with customers and assist with after-sales support</li></ul><p>Requirements:</p><ul><li>Previous sales experience (automotive field preferred)</li><li>Good communication skills in English, Hindi, Arabic</li><li>Basic understanding of car parts or willingness to learn</li><li>Presentable, confident, and customer-oriented</li><li>Ability to work independently and meet sales targets</li></ul><p>What We Offer:</p><ul><li>Competitive salary + sales incentives</li><li>Product training and growth opportunities</li><li>Stable, long-term position in a growing business</li><li>Friendly and professional work environment</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED4,000.00 per month</p><p>Experience:</p><ul><li>sales: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Arabic, English, Hindi/Urdu (Preferred)</li></ul><p>License/Certification:</p><ul><li>Driver's License (Required)</li></ul>

Sales Representative

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