product support representative

GREAT PLAINS INDUSTRIES

<div><p><b>About the Role:</b></p><p>
The Product Support Representative plays a critical role in ensuring customer satisfaction by providing timely and effective assistance related to our products. This position serves as the primary point of contact for customers seeking help with product usage, troubleshooting, and issue resolution. The representative will collaborate closely with cross-functional teams including engineering, sales, and quality assurance to address and escalate complex problems. By gathering customer feedback and identifying recurring issues, the role contributes to continuous product improvement and enhanced user experience. Ultimately, the Product Support Representative helps maintain strong customer relationships and supports the company&rsquo;s commitment to delivering exceptional service.</p><p><b>
Minimum Qualifications:</b></p><ul><li>
High school diploma or equivalent; associate or bachelor&rsquo;s degree preferred.</li><li>
Minimum of 1-2 years experience in a customer service or technical support role.</li><li>
Strong verbal and written communication skills in English.</li><li>
Basic understanding of computer systems and software applications.</li><li>
Ability to manage multiple customer issues simultaneously while maintaining attention to detail.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience supporting technology products or software applications.</li><li>
Familiarity with CRM and ticketing systems such as Zendesk, Salesforce, or similar platforms.</li><li>
Technical certifications related to product domain or customer support.</li><li>
Additional language proficiency beyond English.</li><li>
Demonstrated problem-solving skills and ability to work independently in a fast-paced environment.</li></ul><p><b>
Responsibilities:</b></p><ul><li>
Respond promptly and professionally to customer inquiries via phone, email, and chat regarding product functionality and issues.</li><li>
Diagnose and troubleshoot technical problems by guiding customers through step-by-step solutions.</li><li>
Document all customer interactions and technical issues accurately in the support ticketing system.</li><li>
Collaborate with internal teams to escalate unresolved issues and follow up to ensure timely resolution.</li><li>
Provide feedback to product development teams based on customer insights to help improve product features and usability.</li><li>
Maintain up-to-date knowledge of product updates, features, and industry trends to offer informed support.</li><li>
Assist in creating and updating support documentation, FAQs, and training materials for customers and internal staff.</li></ul><p><b>
Skills:</b></p><p>
The Product Support Representative utilizes strong communication skills daily to clearly and empathetically interact with customers, ensuring their concerns are understood and addressed effectively. Technical troubleshooting skills are essential for diagnosing product issues and guiding customers through solutions, often requiring collaboration with engineering teams. Organizational skills are applied to document cases accurately and manage multiple support tickets efficiently. Familiarity with CRM and ticketing software enhances the ability to track customer interactions and escalate issues appropriately. Additionally, continuous learning and adaptability enable the representative to stay current with product updates and industry best practices, thereby providing high-quality support.</p><p></p><p><b><br>
About Company:</b></p><p></p><div><div><div><p>
More than product. We are a <b>family of innovation.</b></p></div></div></div><div><div><div><p><br>
Did you know that Great Plains Industries was founded by an engineer? GPI Founder <b>Charlie Peer</b> took a career downturn and turned it into an opportunity for countless people, including its current third generation of family leadership.<br>
<br>
In 1968, Charlie started his first business, Aerospace Systems and Components, by designing an air mixing valve for learjet. As the aviation industry has its ups and downs, Charlie soon looked to other stable markets and recognized that agriculture presented an opportunity. At a regional farm show, Charlie and his team presented a solution to cool off the cabs of combines - an evaporative air conditioning unit and a small transfer pump. And really, the rest is history for us! After years of dedication to research and development and building a team filled with entrepreneurial spirit, Great Plains Industries</p></div></div><div><div><p><br>
is home to the <b>GPI&reg;</b>, <b>FLOMEC&reg;</b>, and <b>GPRO&reg;</b> brands that serve Industrial, Commercial and Retail customers in many applications: fuel, agriculture, chemicals, manufacturing, construction, mining, oil and gas, and many more.<br>
<br>
In 2013, the Company acquired Trimec Industries of Sydney, Australia. Trimec is a leading Australian manufacturer of positive displacement oval gear, insertion and impeller flow meters, ancillary flow hardware, and dedicated electronic flow instrumentation with Asian and European markets. Trimec is now named Great Plains Industries Australia. Both Great Plains Industries and Great Plains Industries Australia are known for superior engineering and durability in its products, along with strong customer relationships that reflect the Companies&rsquo; family-owned heritage, strong work ethics and &ldquo;Midwestern&rdquo; and &ldquo;Down Under&rdquo; values.</p></div></div><div><div><p><br>
Great Plains Industries has a long, exciting future ahead. Backed by the strength of our holding company, Great Plains Ventures, we are poised to transition to meet the future needs of the market. As manufacturing is GPV's heritage, there is an ongoing effort to invest in its companies, improving the state of manufacturing processes and developing teams. GPV also actively pursues acquisition opportunities to complement its manufacturing operations.<br>
<br>
Great Plains Industries and our global channel benefit from having two sales and manufacturing locations. Connect with us for localized support!</p></div></div></div></div>

Product Support Representative

Wells Fargo

<div><p><b>About This Role:</b></p><p></p><p>
Wells Fargo is seeking a Branch Product Support Representative in Banker Connection as part of Consumer Banking &amp; Lending (CBL). Learn more about the career areas and lines of business at www.wellsfargojobs.com .</p><p></p><p>
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader &ndash; we&rsquo;re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job &ndash; it&rsquo;s about finding all of the elements to help you thrive, in one place. Living the Well Life means you&rsquo;re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You&rsquo;ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we&rsquo;re recognized for it &ndash; Wells Fargo once again ranked in the top three &ndash; making us the #1 financial services employer &ndash; on the 2025 LinkedIn Top Companies list of best workplaces &ldquo;to grow your career&rdquo; in the U.S. Join us!</p><p></p><p><b>
In this role, you will:</b></p><p></p><ul><li>
Support Branch Product Support and seek ways to improve processes within established procedures</li><li>
Support branch employees and internal business partners by delivering exceptional internal customer experience while taking inbound calls; Provide expertise, resources, and procedural support to internal partners, enabling them to make recommendations on products and services that best align to the customer's needs.</li><li>
Perform moderately complex customer support tasks to include consumer branch policy and procedure review with a focus on accuracy and risk mitigation</li><li>
Receive direction from leaders and escalate non-routine questions while developing the knowledge to understand function, policies, procedures, and compliance requirements.</li><li>
Interact with immediate team on less complex information as well as internal customers, primarily branch employees, to deliver first contact resolution and support for critical transactions. Regularly receive direction from supervisor and escalate questions and issues to more experienced roles.</li><li>
Establish, develop, and maintain positive business relationships with internal partners. Perform routine administrative, transactional, operational, and customer support tasks. Deliver first contact resolution for critical transactions that may include wire transactions, fiduciary account and owner creation/maintenance, official bank check reviews, and special account questions and maintenance, seeking guidance from more experienced peers when necessary.</li><li>
Proactively provide feedback to time sensitive requests related to outages, issues, and updates. Provides recommendations and information needed to update policies and procedures.</li></ul><p></p><p><b>
Training and Schedule:</b></p><ul><li><p>
In addition to all the extensive benefits and resources to support our employees we also provide you with continuous coaching and development which enhances your ability to provide exemplary service and fosters career growth. Such resources and support helped us earn the coveted LinkedIn award as the best financial services company to grow your career in the US.</p></li><li><p>
We are hiring for <b>part-time positions, 25 hours a week</b>. Weekday hours are between <b>11:30am-4:30pm (EASTERN TIME)</b>, with the potential to expand to Saturday and Sunday hours.</p></li><li><p>
Shifts are assigned based on business need.</p></li><li><p><b>
Training classes start 5/4/2026 in Charlotte, NC</b>. Training hours will be 8:30am-5:00pm (LOCAL TIME), Monday-Friday.</p></li><li><p>
You are required to attend the full duration of this paid 8 to 9 weeks of training.</p></li></ul><p></p><p><b>
Required Qualifications:</b></p><ul><li>
2+ years of Branch or Customer Service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul><p></p><p><b>
Desired Qualifications:</b></p><ul><li>
2+ years of financial customer service experience</li><li>
Complex problem-solving skills</li><li>
Good PC skills with the aptitude to learn new systems quickly</li><li>
Ability to navigate multiple systems and applications to research and identify current business documentation and procedures</li><li>
Ability to effectively listen and elicit information</li><li>
Good verbal, written, and interpersonal communication skills</li><li>
Strong attention to detail and accuracy skills</li><li>
Ability to work effectively in structured but flexible, adaptable and changing, call center environment</li></ul><p></p><p><b>
Job Expectations:</b></p><ul><li>
Ability to work shifts within the business hours of operation as outlined above</li><li>
Must be able to attend full duration of required training period</li></ul><p></p><p>
This position is not eligible for Visa sponsorship.</p><p></p><p><b>
Posting Locations:</b></p><ul><li><p>
1525 W. WT Harris Blvd - Charlotte, NC 28262</p></li></ul><p></p><p>
Required locations listed above.</p><p></p><p>
Salary range is determined by location of the job.</p><p></p><p>
Please note: Job posting may come down early due to volume of applicants.</p></div>

Branch Product Support Representative

Sealed Air

<div><p>Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance &ndash; a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
A Packaging Machinery Technical Service Support Representative helps remotely diagnose and resolve technical issues with all Sealed Air Protective machinery and products, which include Autobag, InstaPak, Inflatable, Paper, B+, and Shanklin. Technical Support Representatives are also key to supporting our Field Service Team, aiding with triage, parts recommendations, and increasing first-time fix rates. Armed with a high degree of product and service knowledge, the Technical Support Representative provides customer support, technical assistance, and application support to customers in a fast-paced and energetic environment. This role will be responsible for providing timely information and reporting on customer concerns, competitive intelligence, and other relevant data, as required, to ensure a high level of internal and external customer satisfaction. The Technical Support Representative role will work closely with the Engineering team, Technical Support Leadership, the Field Service team, and the Sales team to provide support expertise as needed. This role requires additional training and knowledge, which will be acquired through ongoing involvement in engineering projects, technical publication revisions, equipment service training, product training, manufacturing cell training, peer-to-peer shadowing, and completing customer field service calls with our Technical Service Representatives.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilites</b></h2></div><div><ul><li>
Provide clear, concise communications to all customers (internal and external) to address technical needs with practical solutions to concerns. Resolve complex technical issues by applying technical knowledge of equipment and materials, using all available technical documentation and resources.</li><li>
Act as the customer advocate by taking ownership of customer concerns, identifying the root cause, and driving the necessary corrective actions. Facilitate cross-functional participation to deliver both short-term and long-term solutions to internal or external customers.</li><li>
Provide immediate feedback to Technical Support Leadership on any recurring concerns related to product line performance. Enter all daily customer engagement data into the relevant databases quickly to ensure that all customer feedback, product line issues, and inquiries are documented for trend analysis and updating customer history.</li><li>
Serve as a Technical Services Support representative to the Engineering Team, assisting with New Product Development and systemic support issues.</li><li>
Support and represent the Technical Services teams by participating in various special projects as they arise and serving as the main point of communication about these projects to the Field Service and Sales teams.</li><li>
Collaborate with and support Technical Service Training as needed.</li><li>
Ownership and responsibility for field-reported issues, driving resolution, and communication between engineering and the end customer.</li><li>
Update and verify the accuracy of the Technical Services Knowledge Base.</li><li>
Create reference materials like user manuals, operation instructions, service reference documents, noting changes to systems and software.</li><li>
Maintain all demo room/lab machinery and materials as needed.</li><li>
Ability to work well both independently and in a team. Effectively communicate and present ideas to peers, suppliers, and customers, including delivering technical presentations to clients and leadership. Show sensitivity to factors that could impact manufacturing or business outcomes.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
An associate degree or technical school degree is required. 3-5 years of experience in fields such as Field Service, Remote Technical Support, Maintenance Technician, Electro-mechanical, Mechatronics Technologist, Final Assembly and Test, or Test Engineering is acceptable instead of a degree.</li><li>
Knowledge of fully automated and semi-automated integrated machinery operations.</li><li>
Intermediate electrical knowledge. Able to read and interpret schematics to troubleshoot complex issues. Familiar with AC/DC components, PLCs, control interfaces, HMIs, and testing equipment used in troubleshooting. Comfortable operating and learning typical applications, programming, and communication tools.</li><li>
Proficient in computer software and PC skills.</li><li>
Intermediate mechanical knowledge. Able to read assembly and pneumatic drawings to troubleshoot complex issues. Knowledge of electromechanical and material handling systems is a plus.</li><li>
Technical and mechanical skills to repair machinery remotely.</li><li>
Ability to work flexibly while rapidly adapting to new technologies.</li><li>
Strong communication skills, both verbal and written. Strong and flexible team player. Excellent analytical, interpersonal, and communication abilities to explain complex technical issues clearly.</li><li>
Ability to represent the Company professionally and effectively, including strong customer service skills.</li><li>
Capable of working under pressure and de-escalating tense situations.</li><li>
Customer service skills: Strong communication, problem-solving, patience, empathy, and managing user expectations.</li><li>
High proficiency in Microsoft Windows products (Word, Excel, PowerPoint, Teams), FSM/CRM systems (Salesforce ServiceMax a plus), ERP systems (SAP and Visual knowledge preferred), call center software (Cisco Finesse preferred), and remote monitoring software.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Pay Rate</b></h2></div><div><p>
Remote: No</p><p>
Pay: Up to $30.00 per hour</p><p>
The range disclosed complies with applicable state and local pay transparency laws. Offers within this range will be determined by considering relevant factors including education, experience, and internal alignment. This position may also be eligible for annual performance bonuses and other incentive programs. Sealed Air offers a competitive benefits package that includes health, dental, vision, 401(k), paid time off, and other benefits designed to promote well-being.</p></div></div></div><p>
Requisition id: 52974</p><p>
Relocation: No
</p><p>Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.</p><ul><li>Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.</li></ul><p>
LINK1 MON1</p></div><p></p>

Packaging Machinery Technical Service Support Representative, Ayer, MA

Keeper Security, Inc.

<div><div><p><b>Description</b></p>
<p>
Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.</p>
<p>
Keeper&rsquo;s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.</p>
<p><b>
About Keeper</b></p>
<p>
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper&rsquo;s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.</p>
<p><b>
About the Job</b></p>
<p>
As a Customer Support Representative with Keeper, you will handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns</li>
<li>Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies</li>
<li>Know when to escalate more in-depth issues to the Tier 2 team</li>
<li>Provide excellent B2B customer service and top notch support</li>
<li>Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them</li>
</ul>
<p><b>Requirements</b></p>
<ul>
<li>1+ years of experience in a technical support role</li>
<li>Experience with Google Docs and MS-office tools</li>
<li>Excellent communication and presentation skills, both written and verbal</li>
<li>Ability to work independently and as part of a team in a fast-paced, high-growth environment</li>
<li>Proven history of maintaining a high level of professionalism with customers</li>
</ul>
<p><b>Preferred</b></p>
<ul>
<li>Bachelor's degree</li>
<li>Salesforce experience</li>
<li>ServiceNow experience</li>
<li>Technical proficiency with smartphones, tablets and computers</li>
</ul>
<p><b>Benefits</b></p>
<ul>
<li>Medical, Dental &amp; Vision (Inclusive of domestic partnerships)</li>
<li>Employer Paid Life Insurance &amp; Employee/Spouse/Child Supplemental life</li>
<li>Voluntary Short/Long Term Disability Insurance</li>
<li>401k (Roth/Traditional)</li>
<li>A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)</li>
<li>Above market annual bonuses</li>
</ul>
<p>Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>
<p>
Classification: Non-Exempt</p>
<p>
#LI-Remote</p></div><p></p><div><br>
<p><b>
Keeper Candidate Privacy Notice</b></p>
<p>
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).</p>
<p>
1. <b>Data We Collect</b></p>
<p>
Information You provide:</p>
<ul>
<li>Contact details, CV/resume, cover letter</li>
<li>Employment history, qualifications, work eligibility</li>
<li>Application responses and uploaded documents</li>
</ul>
<p>Information We generate:</p>
<ul>
<li>Interview notes, assessments, communications</li>
<li>Scheduling information</li>
</ul>
<p>Information From Others:</p>
<ul>
<li>Recruiter/referral information who submit your profile</li>
<li>References (with your consent, before final offer)</li>
<li>Public professional profiles</li>
<li>Background verification (post offer)</li>
</ul>
<p>Voluntary Diversity and Equal Opportunity Information</p>
<ul>
<li>We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements</li>
</ul>
<p>2. <b>How We Use Your Data</b></p>
<ul>
<li>Assess your application and suitability</li>
<li>Manage interviews and recruitment workflow</li>
<li>Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)</li>
<li>Comply with employment law obligations</li>
</ul>
<p>3. <b>Legal Basis</b></p>
<ul>
<li>Legitimate Interests (recruitment management, security and integrity of the hiring process)</li>
<li>Contracting steps (for progressed candidates)</li>
<li>Legal and regulatory compliance obligations; explicit consent where required</li>
</ul>
<p>4. <b>Who We Share Information With</b></p>
<p>
Internal:
</p><ul><li>HR, hiring managers, interviewers*, IT support for system administration</li>
</ul>
<ul><li>Note - diversity and equal opportunity data is not shared with hiring managers.</li></ul>
<p>
Third Parties:</p>
<p>
Service providers who assist with:</p>
<ul>
<li>Applicant tracking, recruitment systems and assessment providers</li>
<li>Background verification vendors (post offer)</li>
<li>Recruitment agencies (where applicable)</li>
<li>Tools to support communication, collaboration and to securely store your data</li>
</ul>
<p>Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.</p>
<p>
5. <b>International Transfers</b></p>
<p>
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
</p><p>6. <b>Security</b></p>
<p>
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.</p>
<p>
7. <b>Retention</b></p>
<p>
We keep your data for 24 months from your last application activity, then delete or anonymize it.
</p><p>Exceptions:</p>
<ul>
<li>You opt into our talent database for further retention by providing consent (extended retention)</li>
<li>You're hired (transfers to employee records)</li>
</ul>
<p>8. <b>Your Rights</b></p>
<p>
You have the following rights and can contact us at the email below to exercise them:</p>
<ul>
<li>Access, correct, or delete your data, subject to applicable law and retention requirements</li>
<li>Object to or restrict processing</li>
<li>Withdraw consent (where applicable)</li>
<li>Request data portability</li>
<li>Lodge a complaint with your data protection authority</li>
</ul>
<p>If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.</p>
<p>
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.</p>
<p>
9. <b>Automated Decisions</b></p>
<p>
Keeper does not make hiring decisions using solely automated processing.</p>
<p>
10. <b>Contact</b> - Candidates can send privacy questions to: privacy@keepersecurity.com</p></div></div><p></p>

B2B Customer Support Representative New

John Deere

<div><p>There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.</p><p><i><br>
 John Deere is an equal opportunity employer, including disabled &amp; veterans.</i></p><p><i><br>
</i></p><p><b><i>Primary Location:</i></b><i> United States (US) - Iowa - Johnston
</i><br>
<b><i>Function:</i></b><i> Customer Experience (CA)</i><br>
<b><i>Title: </i></b><i>2nd Shift Customer Service Representative - 119212</i><br>
<b><i>Onsite/Remote:</i></b><i>Remote Position</i></p><p></p><p><i><br>
This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.</i></p><p><br>
</p><div><div><div><h2 class="jobSectionHeader"><b>Your Responsibilities</b></h2></div><p></p><div><p><br>
As a <b>Customer Support Representative </b>for<b> JD Intelligent Solutions Group </b>located in <b>Johnston, Iowa</b>, you will:</p><br>
<p></p><ul><li>
Provide Tier 1 phone and email support for John Deere's digital tools in a contact center environment</li><li>
Work solely on 2nd shift Sunday through Thursday to support business hours in Australia and New Zealand</li><li>
Develop and manage online support tools and solutions</li><li>
Participate in closed loop problem resolution process to identify, escalate, and resolve issues
</li><li>Collaborate with other functional groups, including Product Support and Software Engineering, to effectively address customer inquiries</li></ul><p></p><p><b><br>
VISA Sponsorship is NOT available for this position</b></p></div></div><div><div><h2 class="jobSectionHeader"><b>
What Skills You Need</b></h2></div><p></p><div><br>
<ul><li>
Experience or knowledge related to the agricultural industry</li><li>
1 or more years experience in a customer support or product support role</li><li>
Experience in roles that required demonstration of excellent communication skills (written and verbal)
</li><li>Experience working in a team environment and thriving on solving problems</li><li>
Ability to work flexible hours, including evenings and weekends, to support business needs across multiple time zones</li><li>
Ability to travel to Johnston, IA for onsite trainings based on business needs</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What Makes You Standout</b></h2></div><p></p><div><br>
<ul><li>
Experience with John Deere Operations Center</li><li>
Issue resolution experience with John Deere programs and systems</li><li>
High comfort level and experience with consumer software applications</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Education</b></h2></div><p></p><div><p><br>
Ideally you will have a degree or equivalent related work experience in the following:</p><p><br>
</p><ul><li>Bachelor's degree in Business, Management, or equivalent discipline</li></ul></div></div></div><div><p><b>
What You'll Get</b></p><p>
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:</p><ul><li>
Flexible work arrangements</li><li>
Highly competitive base pay</li><li>
Savings &amp; Retirement benefits (401K and Defined Contribution)</li><li>
Healthcare benefits with a generous company contribution in the Health Savings Account</li><li>
Adoption assistance</li><li>
Employee Assistance Programs</li><li>
Tuition assistance</li><li>
Fitness subsidies and on-site gyms at specific Deere locations</li><li>
Charitable contribution match</li><li>
Employee Purchase Plan &amp; numerous discount programs for personal use</li><li>
Vacation and Holiday Pay</li></ul><p>
 $50,916.00 - $76,368.00 + Benefits</p><p>
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL</p><p>
Must be 18 years of age or older to apply</p></div><p>
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.</p><p></p><p><br>
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere &amp; Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere &amp; Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.</p><p></p><p><br>
ACA Section 1557 Nondiscrimination Notice</p><p><i>
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.</i></p></div><p></p>

2nd Shift Customer Service Representative

Medsien Inc.

<div><p>Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.</p>
<p>
More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.</p>
<p>
Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate <b>Product Support Specialist</b><b> </b>to join our team of talented and inspiring colleagues in a fast-paced environment.<br>
<br>
As a <b>Product Support Specialist</b><b>,</b> you will play a crucial role in establishing strong connections between our product and users. Collaborating closely with Product, Engineering and steakholders, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly gain invaluable insights into the specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.</p>
<p><b>
As a Product Support Specialist, you will:</b></p>
<ul>
<li>Provide product support to B2B clients by addressing product-related questions and technical issues,</li>
<li>Track and manage support tickets, ensuring timely updates and resolution,</li>
<li>Ensure a healthy communication line among teams,</li>
<li>Collaborate with Operations, Product and Engineering to enhance customer experience,</li>
<li>Help communicate product updates and strategy with internal stakeholders and executives.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.</li>
<li>Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.</li>
<li>Strong multitasking skills with the ability to manage multiple priorities simultaneously.</li>
<li>Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.</li>
<li>Experience with B2C products and working with end users.</li>
<li>Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.</li>
<li>Bachelor's degree.</li>
<li>Excellent English skills, both written and verbal.</li>
<li>Residence in Istanbul city center.</li>
<li>0-2 years of experience in product operations, product support, or a closely related role working closely with product and engineering teams is a strong nice to have.</li>
</ul>
<p><b>For this position, we offer:</b></p>
<ul>
<li>competitive USD salary,</li>
<li>Flexible vacation and PTO policies,</li>
<li>Fully remote work opportunities,</li>
<li>Training, mentorship, and coaching from leadership.</li>
</ul>
<p><b>Please bear in mind that:</b></p>
<ul>
<li>This position's work hours are 14:00-22:00 during work days.</li>
<li>This is a permanent-term contractor job opportunity with Medsien Inc.</li>
<li>Due to in-person collaboration requirements, candidates based in Istanbul are preferred.</li>
<li>All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.</li>
</ul>
<p><b>Our Process</b></p>
<p>
We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.</p>
<p>
Employment at <b>Medsien</b> is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.</p>
<p><b>
Thank you for taking the time to apply for a position at Medsien!</b></p>
<p>
Please visit the below links for GDPR details:</p>
<p>
https://www.medsien.com/legal/employee-candidate-information-notice</p>
<p>
https://www.medsien.com/legal/employee-candidate-explicit-consent-statement</p></div><p></p>

Product Support Specialist

Medsien

<div>
 Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.
 <br/>
 <br/>
 More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.
 <br/>
 <br/>
 Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate
 <strong>
  Product Support Specialist
 </strong>
 to join our team of talented and inspiring colleagues in a fast-paced environment.
 <br/>
 <br/>
 As a
 <strong>
  Product Support Specialist
 </strong>
 <strong>
  ,
 </strong>
 you will play a crucial role in establishing strong connections between our product and users. Collaborating closely with Product, Engineering and steakholders, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly gain invaluable insights into the specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.
 <br/>
 <br/>
 <strong>
  As a Product Support Specialist, you will:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide product support to B2B clients by addressing product-related questions and technical issues,
  </li>
  <li>
   Track and manage support tickets, ensuring timely updates and resolution,
  </li>
  <li>
   Ensure a healthy communication line among teams,
  </li>
  <li>
   Collaborate with Operations, Product and Engineering to enhance customer experience,
  </li>
  <li>
   Help communicate product updates and strategy with internal stakeholders and executives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.
  </li>
  <li>
   Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.
  </li>
  <li>
   Strong multitasking skills with the ability to manage multiple priorities simultaneously.
  </li>
  <li>
   Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.
  </li>
  <li>
   Experience with B2C products and working with end users.
  </li>
  <li>
   Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.
  </li>
  <li>
   Bachelor's degree.
  </li>
  <li>
   Excellent English skills, both written and verbal.
  </li>
  <li>
   Residence in Istanbul city center.
  </li>
  <li>
   0-2 years of experience in product operations, product support, or a closely related role working closely with product and engineering teams is a strong nice to have.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  For this position, we offer:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   competitive USD salary,
  </li>
  <li>
   Flexible vacation and PTO policies,
  </li>
  <li>
   Fully remote work opportunities,
  </li>
  <li>
   Training, mentorship, and coaching from leadership.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Please bear in mind that:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This position's work hours are 14:00-22:00 during work days.
  </li>
  <li>
   This is a permanent-term contractor job opportunity with Medsien Inc.
  </li>
  <li>
   Due to in-person collaboration requirements, candidates based in Istanbul are preferred.
  </li>
  <li>
   All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Process
  <br/>
  <br/>
 </strong>
 We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.
 <br/>
 <br/>
 Employment at
 <strong>
  Medsien
 </strong>
 is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.
 <br/>
 <br/>
 <strong>
  Thank you for taking the time to apply for a position at Medsien!
  <br/>
  <br/>
 </strong>
 Please visit the below links for GDPR details:
 <br/>
 <br/>
 https://www.medsien.com/legal/employee-candidate-information-notice
 <br/>
 <br/>
 https://www.medsien.com/legal/employee-candidate-explicit-consent-statement
</div>


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