product support representative

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:</div><div>
Constellation's Dealership Group (https://constellationdealer.com) provides software and related services to dealerships across North America. It is comprised of market leading product lines which offer mission critical software across the following specialized dealership markets: Outdoor Power Equipment (&ldquo;OPE&rdquo;), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.</div><div></div><div>
Division Link: https://constellationdealer.com</div><div></div><div>
The Job:</div><div>
We are seeking a Software Support Representative to provide customer support for our suite of products, including accounting, at the Contour Office in Lahore, Pakistan. In this role, you are expected to demonstrate deep understanding of our software and efficiently address customer questions on usage or troubleshoot problems, ultimately improving customer satisfaction with our products.</div><div></div><div>
Successful candidates must have a passion for software, exceptional problem-solving abilities, strong work ethic, and a keen drive to help others.</div><div></div><div>
Responsibilities</div><div>
1. Learn the industry we serve, our product offerings, and the challenges faced by our customers:</div><ul><li>Acquire in-depth knowledge of our suite of products and add-on modules</li><li>Maintain basic bookkeeping skills to address common accounting issues (journal entries, financial reporting, reversing transactions, reconciliations, etc.)</li><li>Develop an understanding of dealership operations and the business processes our products support</li><li>Attend key industry events and user conferences as required</li></ul><div></div><div>
2. Deliver best in class customer service to our customers:</div><ul><li>Respond to incoming emails, calls, and chats from customers, aiming to resolve issues on the spot or track them for later follow up, with a goal of taking 7-10 tickets per day</li><li>Maintain a closure rate of 80% or higher for tickets on the same day they are opened</li><li>Master the ability to triage numerous tasks at the same time while providing excellent customer support</li><li>Own every customer interaction, ensuring timely follow-up communications and aiming for a 98% or higher customer satisfaction (CSAT) score on ticket follow up surveys</li><li>Contribute to the enhancement of the Knowledge Base by creating new articles</li><li>Assist with testing and replicating software and hardware problems reported by customers, and troubleshoot these issues</li><li>Support fellow team members in making follow-up calls to address customer issues</li><li>Continuously enhance your customer service skills through ongoing education on platforms like LinkedIn Learning and Open Sesame</li></ul><div></div><div>
3. Keep data in our internal tools up-to-date and correct:</div><ul><li>Maintain high levels of Ticket Accuracy in monthly audits (95% or higher)</li><li>Complete special projects and tasks as assigned by the Support Team Lead</li></ul><div></div><div>
Profile of a Successful Candidate:</div><ul><li>2+ years of software service experience</li><li>Strong computer troubleshooting skills</li><li>Bookkeeping experience or knowledge</li><li>Experience with QuickBooks, Peachtree, or other business management systems with accounting integration</li><li>Familiarity with payment gateways and integrations (such as Keenu, PayFast, JazzCash, EasyPaisa, 1LINK, and VISA/MasterCard networks) would be an asset</li><li>Knowledge of local settlement cycles, chargebacks, and refund processes within Pakistan&rsquo;s financial ecosystem, along with proficiency in SQL and Excel for tracking and reconciling payment and settlement data, would be an asset</li><li>Ability to develop a strong knowledge of software products and service offerings and ability to troubleshoot to resolve customer inquiries</li><li>Proven ability to build relationships with customers over the phone, understand their concerns, and provide clear guidance and solutions</li><li>Willingness to interact with customers in a professional, productive manner that enhances customers&rsquo; experience</li><li>Strong organizational skills to manage multiple customer interactions</li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Software Support Representative

vFairs

<div>
 <strong>
  About Us
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  <br/>
 </strong>
 <strong>
  Come Learn &amp; Grow With us
  <br/>
  <br/>
 </strong>
 Unicorn Technology
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 We&rsquo;re top-rated on G2 and Capterra with over 1000+ reviews by our amazing customers. We're pioneers of innovation and transparency and that shows with the type of technology we offer.
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 A Diverse Team
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 <br/>
 vFairs' diverse workforce brings contributors from all over the world, each person having their own skills and unique experiences.
 <br/>
 <br/>
 Serving Our Communities
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 <br/>
 We go by the principle &ldquo;No enterprise can be more successful than goodness&rdquo;, and hence all employees are entitled to 2 days of paid leave a year to serve a social service to their local or global community through volunteerism.
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 <br/>
 Green And Global - We Walk the Walk
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 <br/>
 In 2022, we launched our Green and Global campaign where we make it a priority to lower both our and our customer&rsquo;s carbon footprint. All of our policies follow the guidelines of our G&amp;G initiative and we partner with OneTreePlanted to ensure that we return to the Earth what we may take.
 <br/>
 <br/>
 What does being part of the vForce team look like?
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 <br/>
 An environment of inclusivity, innovation, accountability, and transparency with absolutely no ceiling on how high you fly with us!
 <br/>
 <br/>
 Learn and Grow
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 <br/>
 At vFairs, we understand the value of achieving your next career goal and while we fully anticipate that you will never want to leave, we also want to be your #1 fan and ambassador when it comes to your dreams; we will act as your career coach as well to set you on the right path.
 <br/>
 <br/>
 We are building a team of Product Support Specialists who will provide Tier 1 support to our enterprise customers. This team will be responsible for resolving customer queries across multiple channels, collaborating with development teams, and identifying opportunities to improve our product, processes, and customer experience. This is an
 <strong>
  onsite
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 position with working hours from
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  12:00 PM to 9:00 PM PKT.
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 </strong>
 Key Responsibilities
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 <ul>
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   Customer Support &amp; Ticket Management
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   Receive and respond to support queries via chat, email, and phone calls .
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   Acknowledge and manage tickets generated by software users, ensuring timely resolutions.
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   Schedule and conduct customer support meetings when requested.
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   Log phone-based issues into the ticketing system and follow up until resolution.
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   Issue Resolution &amp; Collaboration
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   Troubleshoot and resolve issues by analyzing backend systems and applying necessary changes/configurations.
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   Engage with the development team for escalations and deeper technical fixes.
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   Communicate effectively with customers to close the loop on resolutions.
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   Product &amp; Process Improvement
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   Track and analyze support queries to identify recurring issues and trends.
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   Prepare reports with insights and recommendations for the product team .
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   Contribute to side projects that focus on product improvements, process optimization, and enhanced customer experiences.
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   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
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   Strong communication skills (both written and verbal).
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   Analytical mindset with problem-solving abilities.
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   Basic technical knowledge and comfort with backend systems.
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   Ability to collaborate effectively across teams (customers, developers, product managers).
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   Customer-first attitude with proactive thinking.
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 </ul>
</div>


Product Support Specialist

Chase Plastics Services Inc

<div><p><b>PRIMARY PURPOSE OF POSITION</b></p>
<p><i>To interact with Buyers, suppliers and sales force concerning orders, shipments and documentation in accordance with the Company?s objectives. Devote full time to the business and affairs of Chase Plastic Services, Inc., and to use your best efforts to perform faithfully and efficiently the responsibilities assigned to you. Responsible for providing friendly, high quality service to all customers through the effective management of responsibilities assigned to you. This would include supporting and responding to all internal customers as it relates to supporting the collective purchasing team including but not limited to; Purchasing Managers, Buyers, Product Managers, Business Development Managers, Operations Manager, Vice President and President as needed regarding purchasing responsibilities.</i></p><br>
<p></p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p>
<div><ul><li><i>Predictable and dependable attendance is required</i></li></ul>
<ul><li><i>Adhere to the 2 hour call back policy</i></li></ul>
<ul><li><i>Serve as a customer advocate within the company to ensure total customer satisfaction</i></li></ul>
<ul><li><i>Work in accordance to all aspects of the Proactive Purchasing Model as it relates to assisting Buyers.</i></li></ul>
<ul><li><i>Backup to purchasing team for PTO and overflow of workload.</i></li></ul>
<ul><li><i>Provide Buyers with administrative support up to and including but not limited to; Processing Purchase Orders, PORG Review, Expected Shipments Report Process, Inbound freight Consolidation, Inbound Receiving, Bill of Lading Processing for drop ship orders, Purchase Order Confirmation Entry, Analysis and comparison of supplier Order Reports, Doclink filing, Transfers Processing, Vendor Disputed Voucher Process, Material Return Processing by following detailed purchasing work instructions</i></li></ul>
<ul><li><i>Administer and assist with Metric chart creation and logging data to ensure reporting for the purchasing team Weekly/Monthly/Quarterly/Annually as defined on Purchasing Related Good to Great Quality Metrics; Supplier Late Delivery Performance, Turns/Aged Metric Reporting/tracking, Supply Shortage Reporting, max liability review and updating, Total POs processed, etc.
</i></li></ul><ul><li><i>Coordinate with Product Managers to update Market Cost Notes for items and update in P21 to ensure inventory report to sales has current market cost notes at all times.
</i></li></ul><ul><li><i>Ensure Supplier Contact Lists and Supplier link files both in the Cost Matrix, P21 Portals or server files are updated on a Quarterly basis.
</i></li></ul><ul><li><i>Responsible for administering Purchasing OneNote updates as well as Quarterly reviews of the Purchasing SharePoint Quality Site.
</i></li></ul><ul><li><i>Responsible to coordinate total review of Purchasing Team work instructions quarterly up to and including review and documentation of team SWOT analysis.</i></li></ul>
<ul><li><i>Supplier Evaluation ? Quarterly and Annual ? to ensure Suppliers receive a quarterly and annual report card on performance in comparison to Chase Plastics Supplier Qualification Requirements. Including management, collection and tracking of supplier Subjective rankings each quarter.</i></li></ul>
<ul><li><i>Inventory reconciliation and management of the hold/damage/Quarantine site to ensure resolution and follow-up</i></li></ul>
<ul><li><i>Assist with Aged Inventory by coordinating with buyers, administering Aged Notes and reporting for Buyer/Purchasing Manger action and execution to meet annual goals.
</i></li></ul><ul><li><i>Work with Buyers to classify and manage Obsolete inventory. Ensure items are updated in P21 as obsolete and coordinate with Buyer/Product Manager, Operations Manager and VP of Operations. Ensure weekly obsolete reporting to field sales.</i></li></ul>
<ul><li><i>Assist Buyers to process month end closing with a goal to complete the month end processes no later than the 5th of the month following.</i></li></ul>
<ul><li><i>Annual Management and weekly reporting of Texas Year End Tax data by reporting and collaborating with Buyers to reduce stock levels for all warehouses in the state of Texas on 12/31 of each year.
</i></li></ul><ul><li><i>Manage Supplier Cost Matrix by Administering changes, coordinating quarterly review and updated dates, including updating the supplier lead-time list, supplier information worksheet and the supplier listing.</i></li></ul>
<ul><li><i>Assist and manage inbound certifications from Suppliers; obtaining, tracking on time/late certs, filing, requesting missing certs, auditing CP Pryme Certifications, creating CP Pryme certifications.
</i></li></ul><ul><li><i>Become familiar with all products; learn the product line and specifics of each account</i></li></ul>
<ul><li><i>Actively participate in team Best Practice meetings as scheduled by the Purchasing Manager.</i></li></ul>
<ul><li><i>Miscellaneous projects assigned by Purchasing Manager.</i></li></ul>
<ul><li><i>Responsible for continuous team improvement as it applies to meeting the needs of our customers/suppliers (internal and external).</i></li></ul>
<ul><li><i>Responsible for maintaining Quality Service to our supplier base.</i></li></ul></div></div><p></p>

Purchasing Support

UniFirst

Our Team is Kind of a Big Deal!
<br>UniFirst is seeking a reliable and hardworking Production Support Specialist to join our UniFirst team. As a Team Partner in the Supply Chain Department, you will be responsible for continual maintenance in UniFirst’s item master, as well as entry of stock and non-stock inventory orders. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off!! We have an immediate opening and provide on-the-job training.
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<b>Pay & Benefits:</b><br>
On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
<br><br>
What’s in it for you?
<br><b>Training:</b> With the most in-depth training platform in the industry, our employees get top quality skills training designed to enhance their performance and assist them with their career potential and advancement.
<br><b>Career Mobility:</b> We’re a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!
<br><b>Technology:</b> UniFirst’s many cutting edge sales tools and innovative programs are designed with one purpose in mind – to help you succeed.
<br><b>Community Culture:</b> Our unique community culture is what makes UniFirst an organization that stands out from the rest.
<br><b>Diversity:</b> At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
<br><br>
<b>What you’ll be doing:</b><br>
<ul>
<li>Key stock and non-stock purchase orders into AS400 systems.</li>
<li>Work with assigned suppliers to confirm delivery accuracy for purchase orders and perform system maintenance.</li>
<li>Review completed adds and deletes for accuracy and correct any errors.</li>
<li>Prepare and submit Request for Quotation (RFQ) information to assigned vendors as requested.</li>
<li>Troubleshoot any issues regarding the data in the system.</li>
<li>Source new products and alternatives as needed.</li>
<li>Prepare vouchers for submittal to Accounts Payable.</li>
<li>Maintain accurate records pertaining to all New Product Requests.</li>
<li>Maintain UniFirst’s vendor price lists for assigned suppliers for annual standard cost preparation.</li>
<li>Sort, file, and distribute information and documents within the department.</li>
<li>Store and maintain add/delete soft copy files.</li>
<li>Scan code documentation and system maintenance into OnBase database.</li>
<li>Prepare Shipping Requests, Catalog Requests, Incoming, and Outgoing Mail.</li>
<li>Work with UniFirst Receiving & Quality Control Teams to resolve incoming product concerns.</li>
<li>Provide new product specifications and vendor samples to Quality Control as needed.</li>
<li>Update all related spreadsheets (e.g., Add/Delete, Imagewear, Reflective, FR, etc.).</li>
<li>Maintain good company image and supplier relations through contact with vendors or customers as needed.</li>
<li>Review and validate all Red E Service confirmations against each PO.</li>
<li>Prepare and evaluate reports used to monitor customer payments, vendor back-orders, catalog sales, department measurements, and others as determined necessary.</li>
<li>Review codes being phased out monthly: Delete styles from color and style from the system if all inventory is depleted.</li>
<li>Update daily specials count.</li>
<li>Complete tasks as assigned per leadership, when needed.</li>
</ul>
Qualifications
<br><br>
<b>What we’re looking for:</b><br>
<ul>
<li>Must be 18 years of age or older.</li>
<li>High school diploma or GED equivalent required.</li>
<li>1-2 years of experience with data entry and/or Excel.</li>
<li>Proficiency with Microsoft Office programs.</li>
<li>Excellent organizational skills.</li>
<li>Strong attention to detail.</li>
<li>Ability to maintain confidential information.</li>
<li>Ability to work in team setting in a dynamic environment.</li>
<li>Ability to carry and lift up to 40lbs.</li>
</ul>
About UniFirst
<br><br>
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization.
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UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.
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UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Product Support Specialist - UniFirst Owensboro

Southern Company

<div><p>Description</p>
<p>Job Summary:</p>
<p>Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem.</p>
<p>Minimum Qualifications: (Education, Experience, Knowledge, and Skills):</p>
<p>&bull; 6+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems. Bachelor&rsquo;s degree in electrical engineering can substitute for 4 years of experience.&bull; Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings.&bull; Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators.&bull; Commissioning and field experience are recommended.&bull; NFPA 70 ARC Flash Certified preferred&bull; Valid Driver&rsquo;s License.&bull; Ability to understand and develop and/or make edits to Switchgear and/orPowerGen controllers and devices.&bull; Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory.&bull; Ability to troubleshoot Switchgear and/or PowerGen equipment and systems.&bull; Ability to understand and follow project scopes.&bull; Ability to learn PowerSecure Microgrid Solution Products.&bull; Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations.&bull; Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision.&bull; Possess good communication skills and demonstrate the ability to provide technical direction via phone and email.</p>
<p>Job Duties and Responsibilities:</p>
<p>Duties include but are not limited to:</p>
<ul><li>Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site.</li></ul>
<p>&bull; Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite.&bull; Provide control of onsite engineering changes to drawings and settings files.&bull; Effectively communicate open action items to proper initiatives for action planning and task assigning.&bull; Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures.&bull; Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs.&bull; Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, orMulti Gen/Utility applications. All system operational modes in use including multiple ATS monitoring, and load shed schemes&bull; Ability to troubleshoot and provide technical assistance on:o PowerGen Products such as Volvo or PSIo Switchgear Products such as Square D, Eaton, ABB, and Siemens circuitbreakers, and Low-voltage and Medium Voltage switchgear.o Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC&rsquo;s./</p>
<p>Physical Demands and Work Environment:</p>
<p>&bull; Travel will occasionally be required. Up to 45%.&bull; Occasional exposure to and requirement to work on around industrial equipment including switchgear/switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes.&bull; Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day.&bull; Manual dexterity to operate digital equipment, including computers and PLC&rsquo;s, protective relays, controllers and other such equipment with small fine buttons and operators.&bull; Occasional after-hours and weekend support is needed.&bull; Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noiseintensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposed places.</p>
<p>About Us:</p>
<p>PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.</p>
<p>Join Our Power Team!</p>
<p>We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:</p>
<p>&bull; Medical, dental, vision and life insurance coverage&bull; Competitive pay and a matching 401 (k) plan&bull; Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)&bull; Flexible spending accounts/Health savings account&bull; Wellness Incentive Programs&bull; Employee Referral Program&bull; Tuition Reimbursement</p>
<p>PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third party recruiters.</p>
<p>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</p>
<p>This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.Operating Company: PowerSecure</p></div><p></p>

SCM McAllen

<p>We are a growing sales firm specializing in retail sales outreach on behalf of nationally recognized telecommunications companies, such as AT&amp;T. Our tailored approach to sales and customer relations has been instrumental in driving significant customer acquisitions for our clients. We are looking to expand our impact even further by hiring a new AT&amp;T Sales Representative to assist us. By developing our entry-level AT&amp;T Sales Representative&rsquo;s product knowledge and customer service strategies, we focus on building strong, lasting relationships with customers by offering personalized sales solutions that meet their unique service needs.</p><p>This AT&amp;T Sales Representative role is an excellent opportunity for individuals who are eager to learn and become experts in the sales field through hands-on training and experience. The ideal AT&amp;T Sales Representative will be someone who is customer-focused and outgoing when working with our customers and eager to grow and learn new skills.</p><p><b>AT&amp;T Sales Representative Responsibilities:</b></p><ul><li>Engage directly with customers in retail environments, assisting them with their AT&amp;T product selection and service needs.</li><li>Develop expertise in product offerings to effectively educate customers, address their concerns, and confidently overcome questions they may have.</li><li>Communicate with customers daily, ensuring a professional, respectful, and positive experience at all times. Keep the working area clean and organized.</li><li>Manage the full sales cycle, ensuring accurate and successful completion of every transaction.</li><li>Identify opportunities to upsell products and services that align with customer needs and preferences.</li><li>Document all customer interactions to provide accurate updates to clients and ensure seamless follow-up.</li><li>Collaborate with fellow Entry Level Sales Representatives on shift, offering support and assistance when needed.</li></ul><p><b>AT&amp;T Sales Representative Qualifications:</b></p><ul><li>Experience in a customer service, sales, or retail role prior is a bonus</li><li>Strong passion for working with people and delivering excellent customer service.</li><li>Competitive spirit with a drive to succeed and exceed expectations.</li><li>Ability to thrive in a team-oriented environment.</li><li>Must have reliable transportation and a vehicle to travel to retail locations when necessary</li><li>Ability to work shifts (AM / PM)</li><li>Clear communication is a plus for this position</li><li>Understand on how to navigate an Ipad</li><li>Quick to connect with customers and understand the sales process</li></ul><p>Job Type: Full-time</p><p>Pay: $46,000.00 - $58,000.00 per year</p><p>Work Location: In person</p>

AT&T Sales Representative

Tafaseel Group Holding

<strong>Job Summary:<br><br></strong>We are seeking a highly motivated and customer-focused <strong>Customer Service Representative</strong> with experience in <strong>Freezone operations</strong>. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of <strong>Freezone procedures and customer expectations</strong>.<br><br><strong>Key Responsibilities:<br><br></strong><ul><li>Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner</li><li>Resolve product, order, shipping, and return-related issues efficiently and empathetically</li><li>Process orders, refunds, and exchanges through internal systems</li><li>Monitor and manage customer reviews and feedback to enhance the customer experience</li><li>Collaborate with logistics, warehouse, and product teams to address customer concerns</li><li>Maintain accurate records of customer interactions in CRM tools</li><li>Identify trends in customer issues and suggest improvements to internal processes</li><li>Support promotional campaigns, product launches, and seasonal sales<br><br></li></ul><strong>Requirements:<br><br></strong><ul><li>Proven experience as a Customer Service Representative, preferably in a Freezone environment</li><li>Freezone experience is a must</li><li>Familiarity with customer service tools and platforms</li><li>Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to multitask and work in a fast-paced environment</li><li>Positive attitude and team-oriented mindset</li><li> Preferred Experience handling international customers or multi-language support</li></ul><img src="https://www.jobg8.com/Tracking.aspx?xFcAYD4BOV8ZcKJRRZNXjbwlgzP31nvMw" width="0" height="0" />

Customer Service Representative Freezone Experience Is A MUST

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Customer Service Representative Freezone Experience Is A MUST