product support specialist

Woolf

<div>
 <strong>
  About Woolf
  <br/>
  <br/>
 </strong>
 <strong>
  Our Mission
 </strong>
 We're building a category-defining company to increase the speed of innovation in higher education.
 <strong>
  Woolf's mission
 </strong>
 is to increase access to world-class higher education and ensure that it is globally recognized and transferable. We help qualified education organizations launch world-class higher education programs that issue academic credits and globally recognized accredited degrees.
 <br/>
 <br/>
 Woolf University is a collegiate higher education institution modeled on the University of Oxford and Delhi University. We are the first global collegiate university to allow other education organizations to join as member colleges and issue degrees.
 <em>
  Our colleges include some of the fastest growing EdTech companies in the world: UpGrad, Scaler, GoIT, EduBridge, AlmaBetter, and others. We have a pipeline of further prospects in India, where we continue to grow.
  <br/>
  <br/>
 </em>
 <strong>
  Our Team
 </strong>
 We are a globally distributed, fully remote team with a bias for action. Our team is mission-aligned, high EQ/low ego, and committed to excellence. Our investor group includes First Round Capital (who also led the investment for Notion, Roblox, Uber, and Square), Connect Ventures, IOVC, All Access Fund, and Tribe Capital.
 <br/>
 <br/>
 <strong>
  The Role
 </strong>
 As a
 <strong>
  Product Support Specialist
 </strong>
 , you'll play a critical role in bridging the gap between our users and our product teams. You'll be the go-to expert for resolving technical issues, answering product-related questions, and ensuring that our customers have a smooth and supportive experience using our platform.
 <br/>
 <br/>
 You'll provide thoughtful, solution-focused assistance, advocate for user needs, and help turn feedback into action. Your insights will directly influence how we enhance our tools, ensuring they remain impactful and intuitive for our growing global user base.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Serve as the primary contact for customer support inquiries via email, chat, or phone
  </li>
  <li>
   Troubleshoot product-related issues and guide users through technical problems with clarity and patience
  </li>
  <li>
   Document recurring issues and user feedback to help inform product improvements
  </li>
  <li>
   Collaborate with cross-functional teams to escalate and resolve complex issues
  </li>
  <li>
   Maintain detailed support records and contribute to the knowledge base and FAQs
  </li>
  <li>
   Identify support trends and suggest proactive solutions or workarounds
  </li>
  <li>
   Provide product training and onboarding support to new users when needed
  </li>
  <li>
   Advocate for user needs internally to help shape product enhancements and roadmap priorities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Qualifications:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   3+ years in a customer or product support role, ideally in a SaaS or EdTech environment
  </li>
  <li>
   Strong written and verbal communication skills with a clear, empathetic tone
  </li>
  <li>
   Tech-savvy with the ability to quickly learn and support web-based tools and platforms
  </li>
  <li>
   Experience with support tools
  </li>
  <li>
   Problem-solving mindset with a strong attention to detail
  </li>
  <li>
   Familiarity with the higher education sector, learning management systems (LMS), or education technologies is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   What We Offer:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Contract Structure &amp; Compensation
  </li>
  <ul>
   <li>
    Contract Type: Independent Contractor (Global)
   </li>
   <li>
    Please note: contractors are responsible for their own taxes and benefits in compliance with their local regulations
   </li>
  </ul>
 </ul>
 <strong>
  <strong>
   Why Woolf?
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Global Impact: Work with education leaders worldwide to shape the future of learning
  </li>
  <li>
   Remote Flexibility: Work from anywhere with a schedule that fits your lifestyle
  </li>
  <li>
   Growth Potential: Join a fast-growing company with opportunities to expand your role
  </li>
  <li>
   Innovative Culture: Be part of a mission-driven team backed by top investors
  </li>
 </ul>
</div>


Product Support Specialist

vFairs

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 <strong>
  Come Learn &amp; Grow With us
  <br/>
  <br/>
 </strong>
 Unicorn Technology
 <br/>
 <br/>
 We&rsquo;re top-rated on G2 and Capterra with over 1000+ reviews by our amazing customers. We're pioneers of innovation and transparency and that shows with the type of technology we offer.
 <br/>
 <br/>
 A Diverse Team
 <br/>
 <br/>
 vFairs' diverse workforce brings contributors from all over the world, each person having their own skills and unique experiences.
 <br/>
 <br/>
 Serving Our Communities
 <br/>
 <br/>
 We go by the principle &ldquo;No enterprise can be more successful than goodness&rdquo;, and hence all employees are entitled to 2 days of paid leave a year to serve a social service to their local or global community through volunteerism.
 <br/>
 <br/>
 Green And Global - We Walk the Walk
 <br/>
 <br/>
 In 2022, we launched our Green and Global campaign where we make it a priority to lower both our and our customer&rsquo;s carbon footprint. All of our policies follow the guidelines of our G&amp;G initiative and we partner with OneTreePlanted to ensure that we return to the Earth what we may take.
 <br/>
 <br/>
 What does being part of the vForce team look like?
 <br/>
 <br/>
 An environment of inclusivity, innovation, accountability, and transparency with absolutely no ceiling on how high you fly with us!
 <br/>
 <br/>
 Learn and Grow
 <br/>
 <br/>
 At vFairs, we understand the value of achieving your next career goal and while we fully anticipate that you will never want to leave, we also want to be your #1 fan and ambassador when it comes to your dreams; we will act as your career coach as well to set you on the right path.
 <br/>
 <br/>
 We are building a team of Product Support Specialists who will provide Tier 1 support to our enterprise customers. This team will be responsible for resolving customer queries across multiple channels, collaborating with development teams, and identifying opportunities to improve our product, processes, and customer experience. This is an
 <strong>
  onsite
 </strong>
 position with working hours from
 <strong>
  12:00 PM to 9:00 PM PKT.
  <br/>
  <br/>
 </strong>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Customer Support &amp; Ticket Management
  </li>
  <li>
   Receive and respond to support queries via chat, email, and phone calls .
  </li>
  <li>
   Acknowledge and manage tickets generated by software users, ensuring timely resolutions.
  </li>
  <li>
   Schedule and conduct customer support meetings when requested.
  </li>
  <li>
   Log phone-based issues into the ticketing system and follow up until resolution.
  </li>
  <li>
   Issue Resolution &amp; Collaboration
  </li>
  <li>
   Troubleshoot and resolve issues by analyzing backend systems and applying necessary changes/configurations.
  </li>
  <li>
   Engage with the development team for escalations and deeper technical fixes.
  </li>
  <li>
   Communicate effectively with customers to close the loop on resolutions.
  </li>
  <li>
   Product &amp; Process Improvement
  </li>
  <li>
   Track and analyze support queries to identify recurring issues and trends.
  </li>
  <li>
   Prepare reports with insights and recommendations for the product team .
  </li>
  <li>
   Contribute to side projects that focus on product improvements, process optimization, and enhanced customer experiences.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong communication skills (both written and verbal).
  </li>
  <li>
   Analytical mindset with problem-solving abilities.
  </li>
  <li>
   Basic technical knowledge and comfort with backend systems.
  </li>
  <li>
   Ability to collaborate effectively across teams (customers, developers, product managers).
  </li>
  <li>
   Customer-first attitude with proactive thinking.
  </li>
 </ul>
</div>


Bayer

<p></p><div><p><b>At Bayer we&rsquo;re visionaries, driven to solve the world&rsquo;s toughest challenges and striving for a world where 'Health for all Hunger for none&rsquo; is no longer a dream, but a real possibility. We&rsquo;re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining &lsquo;impossible&rsquo;. There are so many reasons to join us. If you&rsquo;re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there&rsquo;s only one choice.</b></p><br>
<p></p>
<p><b>
Technical Product Support Specialist</b></p><p></p><p><br>
Using field-verified data science models, Bayer is shaping the future of sustainable agriculture across 220 million acres worldwide and counting. Representing the digital farming arm of Bayer Crop Science, we have the benefits and resources of an established organization while offering employees the opportunity to deliver significant individual impacts alongside some of the brightest minds in life sciences. Grounded in our vision, &lsquo;Health for all, Hunger for none&rsquo;, our diverse team spends their days solving the world's most pressing challenges through sheer curiosity and dedication. In our learning-oriented and flexible environment, you can find us collaborating in a hybrid model that mixes on-site and remote work.</p><br>
<p></p>
<p>
As part of our Digital New Value Team, the Technical Product Support role is responsible for our Level 2 support, providing best-in-class technical support for all Climate FieldView Products and digital products in North America. In collaboration with the Product and Engineering teams, you will be involved in product improvement, testing processes for our platform, and future enhancements. You will also support our Level 1 Product Generalist team with classroom style training, field technical questions from cross-functional teams, and lead communications for technical product updates or issues that may arise.</p><br>
<p></p>
<p><b>
YOUR TASKS AND RESPONSIBILITIES</b></p>
<p>
The primary responsibilities of this role are to:</p>
<ul>
<li>Troubleshoot escalated technical issues to establish the root cause of problems and form a solution or workaround across a wide range of agricultural software and hardware environments</li>
<li>Develop and maintain in-depth product knowledge for all digital products including NBM and Climate Fieldview</li>
<li>Become the subject matter expert for key Climate FieldView products and triage all level 2 escalations for those products</li>
<li>Develop and facilitate seasonal product training for other internal Support teams</li>
<li>Reproduce customer issues and if necessary, file bug reports, escalate cases to Product Management and/or Engineering, and provide necessary documentation via JIRA</li>
<li>Collaborate weekly with Product and Engineering Managers to analyze and review current issues and future product needs. Use this information to proactively assist in prioritizing the product development workflow</li>
<li>Collaborate with Product Management, Marketing and other cross-functional teams to generate and edit content for technical publications including SOP&rsquo;s, operator and installation manuals, technical and service bulletins, knowledge center articles, and product instructions</li>
<li>Monitor and analyze weekly support workload data (Salesforce, Talkdesk, JIRA) and share relevant trends with cross-functional leadership teams</li>
<li>Thoroughly test and develop troubleshooting steps for alpha/beta products to ensure a positive customer experience once released into production</li>
<li>Provide evening/weekend support as needed during peak planting and harvest season</li>
<li>Monitor support channels and provide timely feedback to Bayer Field team members</li></ul><br>
<p></p>
<p><b>
WHO YOU ARE</b></p>
<p>
Bayer seeks an incumbent who possesses the following:</p><br>
<p></p>
<p>
Required:</p>
<ul>
<li>Bachelor's degree in Agricultural Studies, Business, Agronomy or related field</li>
<li>3+ years of postgraduate work experience required</li>
<li>1+ year of work experience in a customer support role (in person or over the phone)</li>
<li>Agriculture industry experience</li></ul><br>
<p></p>
<p>
Preferred:</p>
<ul>
<li>1+ year of experience in supporting precision agriculture products</li>
<li>Basic mechanical skills and knowledge of Farm Management Information Systems</li>
<li>Experience with software support and software development is a plus</li>
<li>Solid foundational knowledge of Climate Fieldview operations</li>
<li>Excellent time management and creative problem-solving skills</li>
<li>Strong interpersonal skills and ability to communicate and present to groups</li>
<li>Strong writing and verbal communication skills</li>
<li>Positive attitude &amp; highly motivated</li>
<li>Flexible to adapt as priorities change</li>
<li>Computer skills: Apple hardware (MacBook, iPad, iPhone), Salesforce, JIRA, Microsoft Office products</li></ul><br>
<p></p>
<p>
Employees can expect to be paid a salary of approximately between $56k to $83k. Additional compensation may include a bonus or commission. Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is merely an estimate and may vary based on an applicant&rsquo;s location, market data/ranges, an applicant&rsquo;s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.</p><br>
<p></p>
<p>
This posting will be available for application until at least 10/3.</p><div><div><br>
<div>
</div><br>
<div></div><div><div><b>YOUR APPLICATION</b></div><br>
<div></div>
</div><br>
<br>
</div></div><div></div><div><div><div><div><p>Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.<br>
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.<br>
<br>
Bayer is an Equal Opportunity Employer/Disabled/Veterans<br>
<br>
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.</p></div><br>
<div></div>
</div><br>
<br>
<div></div><div><div>Bayer is an E-Verify Employer.</div></div><br>
<div></div>
<div>
</div><br>
<br>
<br>
<div></div><div><div><b>Location:</b></div> <div>United States : Residence Based : Residence Based || United States : Missouri : Creve Coeur</div>
</div><br>
<div></div><div><div><b>Division:</b></div> <div>Crop Science</div>
</div><br>
<div></div><div><div><b>Reference Code:</b></div> <div>853963</div><br>
<div></div>
<div></div>
</div><br>
</div></div><div></div><div><div><br>
<br>
<div><div><b>Contact Us</b></div>
</div><br>
<br>
<div></div><div><div><b>Email:</b></div> <div>hrop_usa@bayer.com</div></div></div></div></div>

Technical Product Support Specialist

Ingersoll-Rand

<div></div><div>Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.<br>
<br>
<b>Job Title</b>: Product Support Specialist, Parts ID<br>
<b>Location</b>: Ocala, FL<br>
<br>
<b>About Us</b>
<br>
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies &ndash; from compressors to precision handling of liquids, gasses, and powers &ndash; to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we&rsquo;re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.<br>
<br>
<b>Job Summary:</b>
<br>
Ready to power the future of innovation? Imagine a compressor that doesn&rsquo;t just change the game, it <i>reinvents</i> it. Our Compression Systems and Services (CSS) North America division delivers cutting-edge, highly reliable compressor systems trusted across industries worldwide. With unmatched expertise in productivity and performance, we&rsquo;ve earned our place as leaders in the field.<br>
<br>
We&rsquo;re seeking a driven Product Support Specialist to join our Ocala, FL team; someone who is looking to put their technical know-how to work in a role that&rsquo;s fast paced, rewarding, and never the same day twice. You&rsquo;ll be the go-to expert for parts identification and interpretation, supporting both Customer Centers and distributors. In this role, you&rsquo;ll do more than process orders, you&rsquo;ll keep businesses running by championing our aftermarket parts, preventing costly field issues, and ensuring customers get the reliable solutions and service they need. A background in mechanical or electrical systems, or HVAC experience with heating and air conditioning, will set you up for quick success <b>.</b> Bring your systems knowledge, curiosity, and problem-solving drive to uncover solutions and deliver top-notch support. We&rsquo;re looking for a self-starter who isn&rsquo;t afraid to ask questions, dig into challenges, and keep learning. If you&rsquo;re ready for a role where growth, variety, and impact are part of every day, we want to hear from you!<br>
<br>
<b>Responsibilities:</b><b>
</b><ul><li>Provide timely and accurate parts identification for compressor products assigned via phone, email, or TechDirect knowledge base system
</li><li>Develop and facilitate training for Parts Basic training for assigned product categories
</li><li>Facilitate on the job training for Passport system via email, phone and other communication mediums including video conference as needed
</li><li>Maintain accurate records and initiate amendments to parts manuals, drawings, and Passport system as required
</li><li>Maintain daily call logs for all open requests to ensure closure of all issues since many times information collection from other functions needed to resolve PID issue
</li><li>Interface with Technical Support, Engineering to resolve application issues, conversion requests, and facilitating installation of parts not necessarily to original specifications
</li><li>Investigate and review engineering documentation to determine parts list needed to do simple conversions or machine upgrades
</li><li>Interface with sourcing and purchasing within plants and DLC for quotes on new part requests, material spec sheets and part certifications
</li><li>Interface with and assist Services Marketing, Configurator team, and pricing specialists related to new CCN pricing and lead time and assuring that all systems loaded to ensure seamless customer experience.
</li><li>Complete and Maintain all standard work processes related to Parts ID
</li><li>Assist as needed in field service bulletins and other field communications as needed
</li></ul><br>
<b>Qualifications:</b><b>
</b><ul><li>High School Diploma or GED with 3+ years of applicable and relevant technical experience
</li><li>Technical / mechanical aptitude essential including the ability to understand and interpret complex technical documentation, engineering BOMs, parts manuals, etc. and then the ability to clearly articulate this to resolve a particular customer problem.
</li></ul><ul><li>Strong proficiency with Microsoft Office and ERP systems
</li><li>Ability to coordinate the investigation and resolution of simultaneous customer issues through effective time management and technical problem solving.
</li><li>Excellent written and oral communication skills needed along with ability to write basic reports
</li><li>Must be able to work independently and as a integral team member
</li><li>Must have ability to work effectively while acting under your own initiative with minimal supervision
</li></ul><br>
<b>Core Competencies:</b>
<ul><li>Technical &amp; Mechanical Aptitude
</li><li>Problem-Solving &amp; Analytical Thinking
</li><li>Customer &amp; Team Collaboration
</li><li>Communication &amp; Training
</li><li>Self-Management &amp; Initiative
</li></ul><br>
<b>Preferences:</b>
<ul><li>Associate or Bachelor's degree (in a technical / mechanical concentration)
</li><li>Knowledge of Ingersoll Rand products, engineering documentation, and factory processes
</li><li>Hands-on experience with Oracle
</li></ul><br>
<b>Travel &amp; Work Arrangements</b>
<ul><li>This position is based onsite
</li></ul><br>
<b>What we Offer</b>
<br>
At Ingersoll Rand, we embrace a culture of personal ownership &mdash; taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.<br>
<br>
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.</div><p></p>

Product Support Specialist-Parts ID

<div><p><b>ADP is hiring a Client Service &amp; Product Support Specialist</b> for the ADP WorkMarket division! This is hybrid position working 3 days in the Maitland, FL office and 2 days at home.</p>
<p><b>WorkMarket by ADP</b> is the leading platform for Freelance Workforce Management. Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay their freelance workforce efficiently and compliantly. Our team is passionate about redefining the labor model for the 21st century and creating the best solutions for our customers.</p>
<p>WHAT YOU&rsquo;LL DO:</p>
<p><b>What you can expect on a typical day</b></p>
<p><b>Provide Enterprise Level Support. </b>You will provide platform support to clients and workers by answering feature related questions and collaborate with the Customer Support team triage and address immediate technical support questions.</p>
<p><b>Prioritize. </b>You will drive resolution on escalated customer issues and work with our product team to provide additional visibility into common questions and issues to continuously evolve the client and worker platform experience.</p>
<p><b>Problem Solve. </b>Resolve product or service issues by clarifying the customers&rsquo; complaint or concern; determine the cause of the problem; selecting and explaining the best solutions to solve the problem; expediting correcting or adjustments with following up to ensure resolution.</p>
<p><b>TO SUCCEED IN THIS ROLE:</b></p>
<ul><li><b>Positive Self-Starter.</b> You are a highly motivated and resourceful individual who has a dedication to providing world-class support by exceeding expectations through each interaction with WorkMarket users.</li>
<li><b>Problem Solver. </b>The ideal candidate is a fiercely loyal advocate for our users, a creative problem solver and a collaborative team member. This person must be energized by working with people, while still being able to work independently in a fast paced environment with the most important component of empathy added where needed to resolve issues.</li>
<li><b>Time Management</b> You have excellent time management skills and can multitask to accomplish various goals simultaneously within a team setting.</li>
<li><b>Curiosity for Technology</b> You have experience with or a curiosity for technology and jump in to find a work around or resolution to an issue. The ideal candidate thrives &lsquo;in the grey&rsquo; where process is regularly iterated based on the GTM nature of the product</li>
</ul><p><b>EXPERIENCE THAT WILL SET YOU UP FOR SUCCESS:</b></p>
<p>A college degree is great but not required. What&rsquo;s more important is having the skills to do the job. If you don&rsquo;t have a college degree, other acceptable experience could include:</p>
<ul><li>2-5 years of customer service experience with demonstrated abilities to execute and de-escalate situations.</li>
<li>The ability to be receptive to constructive critique and have excellent communication and leadership skills with exceptional time management skills</li>
<li>Solid computer skills and ability to troubleshoot and provide remote technical assistance to users where needed</li>
<li>Experience working with Zendesk, JIRA, Google applications, Office and other industry standard applications are a plus</li>
</ul><p><b>To thrive in this role, you must be comfortable working in a call center environment as part of a structured day. Our solution center is open from 8am-7pm so flexibility to work a shift within that timeframe is needed.</b></p>
<p><b>YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:</b></p>
<ul><li><b>Be yourself</b> in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.</li>
<li><b>Belong </b>by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.</li>
<li><b>Grow your career </b>in an agile, fast-paced environment with plenty of opportunities to progress.</li>
<li><b>Continuously learn.</b> Ongoing training, development, and mentorship opportunities for even the most insatiable learner.</li>
<li><b>Be your healthiest.</b> Best-in-class benefits start on Day 1 because healthy associates are happy ones.</li>
<li><b>Balance work and life.</b> Resources and flexibility to more easily integrate your work and your life.</li>
<li><b>Focus on your mental health and well-being. </b>We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.</li>
<li><b>Join a company committed to giving back </b>and generating a lasting, positive impact upon the communities in which we work and live.
</li><li><b>Get paid to pay it forward.</b> Company-paid time off for volunteering for causes you care about.
</li></ul><p></p><p>Bonus points for these:
</p><ul><li>Previous contact center experience</li>
<li>Help desk experience</li>
<li>Customer service experience</li>
</ul><p></p><p><b>A little about ADP:</b> We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.</p>
<p><b>Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP:</b> ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.</p>
<p><b>Ethics at ADP:</b> ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</p></div>

Client Service & Product Support Specialist / Customer Service / Technical Support

Abyan Capital

<div><p><b>We're Hiring: Associate Product Support Engineer &ndash; Fintech</b><br>
<br>
Location: Gulberg III, Lahore
</p><p>Experience: 6 months &ndash; 1 year</p>
<p>Are you a <b>software engineer </b>who wants to build a career in <b>product support</b>? This is your opportunity to join a <b>product-based fintech company</b>, where you'll apply your troubleshooting skills, gain hands-on exposure to production systems, and work closely with engineering teams to ensure seamless product performance. <b><i>Females are Encouraged to Apply</i></b><i>.
</i></p><p><b>What You'll Do:</b></p>
<p>&#10004; Troubleshoot and resolve product/application issues by analyzing logs, queries, and metrics<br>
&#10004; Support production systems, assist in incident management, and help restore services quickly<br>
&#10004; Identify recurring problems and collaborate with engineering teams to implement long-term fixes<br>
&#10004; Build and maintain automation scripts/tools to optimize support workflows and diagnostics<br>
&#10004; Document solutions and contribute to knowledge base and runbooks for quicker resolutions</p>
<p><b>What We're Looking For:</b></p>
<p>&#10004; Software development background (hands-on with Python, Bash, PHP, or similar)<br>
&#10004; Familiarity with automation testing (frameworks/tools for QA/testing)<br>
&#10004; Solid understanding of databases and SQL (PostgreSQL preferred). Experience with the Linux command line is a plus. &#10004; Familiarity with web applications, APIs, and microservices<br>
&#10004; Strong problem-solving and communication skills<br>
&#10004; 6 months &ndash; 1 year of relevant experience (junior-level dev/testing roles acceptable)</p>
<p><b>Why Build Your Career With Us?</b></p>
<p>Provident Fund, Medical Insurance &amp; EOBI<br>
Annual Bonus + Leaves Encashment<br>
Learn from senior engineers in a growth-focused, innovative fintech culture<br>
Fun recreational activities and team events<br>
Work on real fintech products and grow into a specialist support/engineering role</p></div>

Associate Product Support Engineer ( Onsite)

Vertigo Games

<div>
 <p>
  We create amazing games that rank at the top on both iOS and Android, loved and played by over 150 million fans worldwide!
 </p>
 <p>
  <br/>
 </p>
 <p>
  Check out our smash-hit games:
 </p>
 <p>
  🎮
  <strong>
   Critical Strike
  </strong>
  &ndash; Download it here
 </p>
 <p>
  ⚔️
  <strong>
   Polygun Arena
  </strong>
  &ndash; Download it here
 </p>
 <p>
  <br/>
 </p>
 <p>
  We're now looking for a passionate
  <strong>
   Product Specialist (New Grad)
  </strong>
  to join our dynamic team in
  <strong>
   Istanbul
  </strong>
  . This is an
  <strong>
   on-site role
  </strong>
  , requiring you to work
  <strong>
   5 days a week
  </strong>
  from our office in
  <strong>
   Levent
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  Don't miss the chance to shape the future of gaming and make your mark on millions of players around the world! 🚀
 </p>
 <p>
  <br/>
 </p>
 <p>
  🎥
  <u>
   Watch our office video
  </u>
  to get an inside look at the great work environment you'll be joining.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Work collaboratively with developers and artists to ensure successful updates
  </li>
  <li>
   Test for user experience, functionality, and performance
  </li>
  <li>
   Deconstruct competing games and provide reference videos, screenshots, etc.
  </li>
  <li>
   Analyze game analytics to improve the player experience and KPIs
  </li>
  <li>
   Optimize the product development process
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Fresh graduate with a bachelor's degree
  </li>
  <li>
   Excellent analytical and logical capabilities
  </li>
  <li>
   Excellent attention to detail and a strong desire to iterate and improve
  </li>
  <li>
   Passion for mobile games to increase player engagement, retention, and monetization
  </li>
  <li>
   Ability to understand and think creatively about the most engaging game features
  </li>
  <li>
   Proactive, self-motivated, and organized
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <ul>
  <li>
   💰 Competitive net salary
  </li>
  <li>
   💳 Meal Card
  </li>
  <li>
   🩺 Private Health Insurance
  </li>
  <li>
   📚 Monthly-based financial support for educational platforms
  </li>
  <li>
   📈 Company equity: Share in the company to make you an owner, not just an employee
  </li>
  <li>
   🎉 Birthday leave
  </li>
  <li>
   🎁 Retention bonus
  </li>
  <li>
   💼 Referral bonus
  </li>
  <li>
   🌴 5 days of annual leave from the start date
  </li>
 </ul>
 <p>
 </p>
</div>


Product Specialist - New Grad

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