product support specialist

tastytrade, Inc.

<div>Company Name: tastytrade 
Role: Product Support Specialist &ndash; Open API 
Location: Chicago, IL - Hybrid (3 days/week in office)

Our Product Team manages the portfolio of features and enhancements that power tastytrade, guiding each initiative from initial concept through discovery, build, deployment, and continuous improvement. As a Product Support Specialist for Open API, you'll serve as the critical bridge for our Open API customers, providing technical support for our public API while gathering insights that directly shape our roadmap. You'll develop deep expertise in RESTful APIs, OAuth authentication, and trading workflows, partnering with Engineering and Product teams to ensure our API delivers an exceptional developer experience.

What You'll Do:

Deliver exceptional API technical support:
<ul>
<li>Manage the Open API support inbox, triaging and resolving developer inquiries with aggressive same-day and 2 business day resolution expectations</li>
<li>Debug complex API integration issues including authentication flows, WebSocket connections, request/response formatting, and rate limiting challenges</li>
<li>Reproduce bugs in local development environments, create minimal reproducible examples, and document technical issues for Engineering escalation</li>
<li>Coordinate regular touchpoints with Product Manager and Engineering Manager to resolve advanced technical questions and facilitate knowledge transfer</li>
<li>Monitor developer communities (Reddit, Discord, forums, GitHub) to proactively address questions and emerging issues</li>
</ul>
Build comprehensive knowledge resources:
<ul>
<li>Create and maintain internal canned responses in Salesforce for common API questions, including code snippets and troubleshooting workflows</li>
<li>Develop external customer-facing FAQs, integration guides, and code examples on the developer portal</li>
<li>Build and maintain the tastyworks-public-api Postman collection with working examples for all instrument types, order types, and complex trading strategies</li>
<li>Create sample integration code in multiple languages demonstrating authentication, order placement, market data streaming, and error handling</li>
<li>Identify gaps in public API documentation each quarter and contribute directly to documentation improvements with technical accuracy</li>
</ul>
Gather and synthesize developer feedback:
<ul>
<li>Aggregate feedback from support tickets, community forums, and direct developer interactions to identify patterns in pain points and feature requests</li>
<li>Analyze API usage patterns, error logs, and integration challenges to surface systemic issues and enhancement opportunities</li>
<li>Transform developer insights into actionable product recommendations with technical specifications that enhance API functionality</li>
<li>Collaborate with Product Managers to prioritize feature requests and bug fixes based on developer impact</li>
<li>Track enhancement requests and monitor resolution progress, providing technical context to stakeholders</li>
</ul>
Who You Are:
<ul>
<li>Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent practical experience</li>
<li>Experience in technical support, API support, developer relations, or software engineering roles</li>
<li>Strong understanding of RESTful API architecture, HTTP/HTTPS protocols, authentication methods (OAuth 2.0, session tokens), and WebSocket connections</li>
<li>Experience with API testing tools (Postman, curl, Insomnia) and ability to craft complex API requests, troubleshoot responses, and validate payloads</li>
<li>Familiarity with version control (Git), API documentation tools, and development workflows</li>
<li>Understanding of basic trading concepts (order types, instrument types, market mechanics) or demonstrated ability to quickly learn domain-specific technical systems</li>
<li>Analytical mindset: Ability to diagnose technical issues systematically, identify root causes, and document reproduction steps clearly</li>
<li>Customer-focused communication: Excellent at translating technical concepts for varied audiences while maintaining technical accuracy</li>
<li>Self-directed learner comfortable with complex technical systems and emerging technologies</li>
<li>Strong preference for obtaining securities licensing (SIE and Series 7) within 60 days of starting the role</li>
</ul>
Nice to have:
<ul>
<li>Experience with financial services APIs or trading platform integrations</li>
<li>Contributions to open-source projects or public GitHub repositories</li>
<li>Knowledge of options trading, futures, or equity market mechanics</li>
<li>Experience with monitoring tools, logging systems, or API analytics platforms</li> 
</ul>
Company Perks/Benefits:
<ul>
<li>Performance Bonuses</li>
<li>Stock Purchase Options</li>
<li>401k Plan</li>
<li>Medical/Dental/Vision Benefits</li>
<li>20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)</li>
<li>10 Paid Sick Days</li>
<li>Gym Membership Reimbursement</li>
<li>Commuter Benefits</li>
<li>Pet Insurance</li>
<li>Wellness &amp; Mental Health Programs</li>
<li>Charitable Donation Matching</li>
<li>Two Paid Volunteer Days Off</li>
<li>Daily catered lunch when in the office</li>
<li>Full kitchen with snacks and beverages</li>
<li>In-building gym</li>
<li>Shuttle to/from Metra</li>
<li>Office located in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars</li>
</ul>
Base Salary: $94,000 
The actual salary offered will be based on the candidate's level of experience and qualifications

Discretionary performance bonus: 5-10% of base salary based on individual and company performance
<div>
<div><div>About IGNA + tasty 
IG North America is home to tastytrade, tastylive, tastyfx, and tastycrypto&mdash;a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a global fintech leader with 50+ years of experience.

From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. tastycrypto provides self-custody digital wallets for decentralized finance.

We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users.

Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.
tastytrade | tastylive | tastyfx | tastycrypto
 
1330 W Fulton Market, Chicago, IL 60607
<ul><li>Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!</li></ul></div></div></div></div>

Product Support Specialist

InterSystems

<div>
 The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.
 
 
 As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Ready to work in the Support team.
 </li>
 <li>
 Provide immediate response to customer inquiries in accordance with service standards.
 </li>
 <li>
 Provide support to current installed based customers.
 </li>
 <li>
 Provide the link between our customers and the InterSystems Global Support organization.
 </li>
 <li>
 Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
 </li>
 <li>
 Provide application support for the TrakCare Hospital Management System.
 </li>
 <li>
 Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.
 </li>
 <li>
 Escalate Open (unresolved) problems in accordance with current policies and procedures.
 </li>
 <li>
 Conduct individual and group training, product demonstrations and workshops as required.
 </li>
 <li>
 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
 </li>
 <li>
 Be a Subject Matter Expert (SME) for TrakCare.
 </li>
 <li>
 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
 </li>
 <li>
 If required, work with our partners to identify potential changes within the parameters of the product.
 </li>
 <li>
 Participate in on-site support if required.
 </li>
 <li>
 Participate in the on call 24-hour roster service.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 General aptitude for solving problems and using technology to improve processes.
 </li>
 <li>
 Understanding and experience in product solutions support.
 </li>
 <li>
 Understanding and experience with Hospital Information Systems.
 </li>
 <li>
 Proven ability to think laterally and come up with innovative solutions for software product Support.
 </li>
 <li>
 Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.
 </li>
 <li>
 An ability to handle multiple tasks simultaneously and within tight time constraints.
 </li>
 <li>
 Proven ability to work through problems with different customer groups achieving positive outcomes.
 </li>
 <li>
 Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems
 </li>
 <li>
 Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls.
 
 
 </li>
 </ul>
 
 Education and Training:
 
 
 
 <ul>
 <li>
 BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.
 
 
 </li>
 </ul>
 
 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

RCM Application Support Specialist

Jordan's Furniture

We’re looking for a detail-oriented and organized Product Information Specialist to ensure accuracy, consistency, and optimization of our product catalog across digital channels. This role is essential in maintaining the integrity of product data, attributes, and assets that power a seamless and inspiring online shopping experience on Shopify Plus. The ideal candidate has 2–3 years of experience in eCommerce data entry or product content management, with hands-on exposure to Product Information Management (PIM) systems such as inRiver. This position is perfect for someone who loves structure, thrives in the details, and is eager to grow within a digital commerce environment. This is a hybrid role and will sit out of our Dedham, MA office two days a week.
 
Why You’ll Love This Role: 
<ul>
<li>Foundational impact: Play a key role in ensuring product data accuracy, consistency, and completeness across all online channels.</li>
<li>Hands-on learning: Develop technical skills in Shopify Plus and PIM platforms while supporting the product lifecycle from setup to launch.</li>
<li>Collaboration & growth: Partner closely with Site Merchandising, Inventory, and Marketing teams, contributing directly to the success of new launches and online initiatives.</li>
</ul>
Why Join Us: 
At Jordan’s Furniture, you’ll play a vital part in shaping the online product experience that customers rely on when choosing pieces for their homes. As our Product Information Specialist, your work directly influences how customers discover, understand, and feel confident in the products they purchase.
 
We’re proud that the average Jordan’s employee stays with us for more than 12 years—a true testament to our supportive workplace and strong values.
 
What We Stand For — Where Work is Fun and Values Matter!
 At Jordan’s, we live the J-Way. Every day, our team embodies values that make a real difference:
 <ul>
<li>We Care… a Lot – because kindness and support are at the heart of everything we do.</li>
<li>We Do the Right Thing – integrity is non-negotiable.</li>
<li>We Dare to Think Differently – innovation keeps us ahead of the game.</li>
<li>We Make Work Fun – yes, fun! Because great energy fuels great work.</li>
</ul>
Responsibilities: 
<ul>
<li>Enter, update, and maintain product information within Shopify Plus and inRiver PIM, ensuring data accuracy and alignment across systems.</li>
<li>Manage digital assets including images, descriptions, attributes, dimensions, and metadata to support optimal product presentation.</li>
<li>Support new product launches, ensuring SKUs, pricing, and copy are complete and approved prior to site activation.</li>
<li>Conduct regular audits to ensure data accuracy, consistency, and compliance with brand and merchandising standards.</li>
<li>Collaborate with Site Merchandising and Planning teams to confirm inventory visibility, pricing accuracy, and collection assignments.</li>
<li>Ensure SEO-friendly product content, including titles, tags, and metadata, to improve discoverability.</li>
<li>Identify and resolve data discrepancies between Shopify, inRiver, and other connected systems.</li>
<li>Maintain documentation and best practices for product data workflows and version control.</li>
<li>Support reporting and product data exports to aid cross-functional analysis.</li>
</ul>
Qualifications: 
<ul>
<li>2–3 years of experience in data entry, product content management, or eCommerce operations.</li>
<li>Experience with Product Information Management (PIM) systems, preferably inRiver.</li>
<li>Familiarity with Shopify Plus or similar eCommerce platforms required.</li>
<li>Proficient in Excel or Google Sheets, including managing bulk uploads and product data templates.</li>
<li>Exceptional attention to detail and a methodical approach to maintaining data accuracy.</li>
<li>Basic understanding of SEO and digital merchandising principles.</li>
<li>Strong communication and collaboration skills across cross-functional teams.</li>
<li>Eager to learn, process-oriented, and comfortable working in a fast-paced environment.</li>
</ul>
About You: 
You take pride in precision and structure. You’re the kind of person who notices when a product name, spec, or price doesn’t match—and can fix it fast. You enjoy working behind the scenes to ensure every product detail is flawless and every launch runs smoothly.
 You’re ready to grow your eCommerce career in a team that values accuracy, innovation, and collaboration.
 
Pay Range: $26.92 - $33.60/hr. We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.
 
#LI-NM1
 
Jordan's Furniture is an Equal Opportunity Employer.

Product Information Specialist

REDTECH RECRUIT

A brilliant opportunity for a talented bilingual (Spanish/English) Graduate to work as a Product Specialist, joining a market-leading disruptive software technology firm in London. Offering excellent training, career progression and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house. This is an ideal time to join this growing organisation and be guided by some of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform.Location: Central London- 3 days in office / 2 days remoteSalary: Competitive + bonus + healthcare, pension, etc.Requirements for Product Specialist - Graduate Level <ul> <li>A minimum of a 2.1 bachelors from an internationally renowned University in a STEM or Law related discipline</li><li>At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).</li><li>Basic scripting knowledge in Python or Bash</li><li>Excellent customer-facing skills</li><li>You have a sales spark - while this role isn't a focused sales role, this is required due to the nature of the role</li><li>A motivated self-starter with a problem-solving attitude</li><li>Strong aptitude for picking up technologies</li><li>Ability to work with autonomy and as part of a team</li><li>Great communication skills with fluent spoken and written English & Spanish (Business level).</li></ul> Responsibilities for Product Specialist - Graduate Level <ul> <li>You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team)</li><li>Manage live customer projects from planning to final review</li><li>Provide customer training to new and existing customers</li><li>Deliver workflow advice to customers using the product</li><li>Identify significant new projects</li><li>Basic troubleshooting, and escalation of issues to the tech team</li><li>Gain an in-depth understanding of the company's technology so you can advise customers how to import/export data</li><li>Provide updates to the management team on accounts</li></ul> What this offers <ul> <li>Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates</li><li>An exciting opportunity supporting projects on a machine learning platform</li><li>A good remuneration and benefits package</li></ul> Applications If you and bilingual, have top academics and would like to apply, we would love to hear from you. Please ensure when applying you include your degree classification/GPA and your A Level grades (or UCAS equivalent) on your CV. Please send an up-to-date CV via the relevant link.We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).

Product Specialist - Spanish Speaking

Vertiv

<div>The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals, They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able solve problems with minimal technical support as they are considered the product expert.
RESPONSIBILITIES
<ul><li>Supervise Field Trials &ndash; schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues
</li><li>Resolve customer problems where Liebert equipment is not meeting expectations &ndash; these problems may be application-related where the equipment is being asked to do something it wasn&rsquo;t designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products
</li><li>Coordinate, supervise and perform factory Start Up of key products
</li><li>Participate on New Product Development (NPDP) teams:
<ul><li>Provide serviceability feedback to engineering during the design process
</li><li>Review and contribute to technical training material
</li><li>Review and contribute to technical manuals
</li></ul></li><li>Provide feedback to the factory for potential product quality and reliability issues
</li><li>Informally train local support staff (including customer maintenance personnel, 3 rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved
</li>Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available. 
<li>
</li></ul>QUALIFICATIONS
<ul><li>High School Diploma or GED
</li><li>5 years experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering or 10 years&rsquo; experience as a technician with Liebert Precision Cooling Equipment
</li><li>EPA refrigerant license certification
</li><li>Completion of all available Product Training Classes, especially iCOM, and new products
</li><li>Excellent customer service, communication and diplomacy skills
</li><li>Highly Proficient with electrical / electronic test equipment
</li><li>Proficient with technical schematics and diagrams
</li><li>&lsquo;Craftsman&rsquo; level brazing skills
</li><li>Ability to perform any repair or modification to Liebert precision cooling equipment
</li><li>Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag
</li><li>Experience with CANBus communication
</li><li>Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols
</li><li>Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User &ndash; IT Operator
</li>Familiarity with the new DA125 and the principals of pumped refrigerant economization 
<li>
</li></ul>PHYSICAL &amp; ENVIRONMENTAL DEMANDS
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds 
<ul><li>
</li></ul>Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
<ul><li>Extreme cold (below 32*)
</li><li>Extreme heat (above 100*)
</li><li>Noise Level (Medium / High need to shout to be heard)
</li><li>Working around moving machinery (fork-lifts, tractors)
</li><li>Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
</li><li>Work outdoors (no effective protection from weather)
</li></ul>WORKING CONDITIONS:
<ul><li>75% Travel is required.
</li><li>Ability to work unusual hours such as weekend and nights based on customer requirements
</li><li>May have on-call responsibility.
</li><li>Driver&rsquo;s license and passport are required
</li><li>Must be at least 18 years old
</li></ul>The successful candidate will embrace Vertiv&rsquo;s Core Principals &amp; Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity &amp; Inclusion.
OUR STRATEGIC PRIORITIES
<ul><li>Customer Focus
</li><li>Operational Excellence
</li><li>High-Performance Culture
</li><li>Innovation
</li><li>Financial Strength
</li></ul>OUR BEHAVIORS
<ul><li>Own It
</li><li>Act With Urgency
</li><li>Foster a Customer-First Mindset
</li><li>Think Big and Execute
</li><li>Lead by Example
</li><li>Drive Continuous Improvement
</li><li>Learn and Seek Out Development
</li></ul>At Vertiv, we&rsquo;re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com . If you are interested in applying or learning more about this role, please visit the company&rsquo;s career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. 
<div><div><div><div>#LI-TW1</div></div></div></div></div>

HVAC Field Support Specialist - Phoenix

Veritas Prime

<div></div><div>Date: Dec 22, 2025
Location: US
Company: Veritas Prime
<div>The Product Enablement &amp; Knowledge Specialist is a key role within our Payroll BPO organization. This individual will own the development, governance, and ongoing enhancement of our product knowledge ecosystem. They will be serving as the bridge between functional payroll operations, product support, training, and service excellence. They will help build and manage a comprehensive knowledge base (e.g., Confluence/Atlassian), ensure the right people contribute the right content, and help our teams resolve product questions quickly and consistently.

This role requires easy-to-understand communication, excellent organizational skills, payroll functional expertise, and the ability to collaborate across implementation, support, product and leadership teams.
<h2 class="jobSectionHeader">
Key Responsibilities</h2>
<ul>
<li>Help identify knowledge gaps and proactively drive content creation by partnering with internal Subject Matter Experts SMEs (curators), consultants, and support teams across the company.
</li>
<li>Build, structure, and maintain a scalable knowledge base (e.g., Confluence/Atlassian) that supports our Payroll BPO&rsquo;s operational excellence.
</li>
<li>Develop templates, page structures, and taxonomy standards to ensure clarity, consistency, and ease of use.
</li>
<li>Establish and manage governance processes for content review, version control, and quality assurance.
</li>
<li>Ensure all knowledge content aligns with our payroll product capabilities, support processes, and customer-facing standards.
</li>
<li>Serve as a first-line escalation point for functional payroll product questions from internal team members to drive company to in-house educational materials.
</li>
<li>Provide clear, concise explanations on how the payroll product works and how common issues should be resolved.
</li>
<li>Translate complex payroll concepts and configurations into easy to understand accessible knowledge articles, job aids, and learning resources by leveraging artificial intelligence.
</li>
<li>Maintain a knowledge repository of the payroll system&rsquo;s features, schemas, off-cycles, reports, tax processes, and integration touchpoints from creation by the SMEs.
</li>
</ul><ul><li>Organize internal training sessions, quick hits, job aids, and reference guides to be delivered by the SMEs in recorded sessions for posting to knowledge base and for inputs to pages.
</li>
<li>Assist in onboarding new hires by ensuring they have the knowledge resources they need for success.
</li>
<li>Partner with the HR and onboarding team to convert knowledge topics into structured training modules and certification paths.
</li>
<li>Partner with the compliance team to provide inputs for development of communication plans to share product updates, new features, and changes that affect outsourcing service and support.
</li>
<li>Work closely with consultants, SMEs, payroll managers, and support teams to gather knowledge and maintain accuracy.
</li>
<li>Delegate knowledge-building tasks to the appropriate team members and follow up to ensure completion.
</li>
<li>Facilitate regular syncs or &ldquo;knowledge sprints&rdquo; to keep information current.
</li>
<li>Act as the central connector between the BPO Service, Implementation, and Product operations.
</li>
</ul><h2 class="jobSectionHeader">Required Skills &amp; Experience</h2>
<ul>
<li>3&ndash;5+ years of functional payroll experience (SAP ECP preferred; other enterprise payroll platforms acceptable).
</li>
<li>Deep understanding of payroll processing, taxation, off-cycles, retroactivity, and payroll controls.
</li>
<li>Strong experience building and maintaining knowledge systems (e.g., Confluence, Articulate, wiki-style environments, etc.).
</li>
<li>Excellent communication skills with the ability to lucidly simplify complex concepts.
</li>
<li>Strong organizational and project-management skills.
</li>
<li>Proven ability to collaborate cross-functionally and motivate others to contribute content.
</li>
<li>Ability to independently gather information, ask the right questions, and produce polished documentation.
</li><li>Located in the United States and able to communicate clearly with US customers and internal teams.
</li>
<li>Ability to travel internationally.
</li>
</ul><h2 class="jobSectionHeader">Preferred Qualifications</h2>
<ul>
<li>Experience in a BPO, AMS, shared services, or client-support environment.
</li>
<li>Experience creating training content, SOPs, ad e-learning materials.
</li>
<li>Familiarity with knowledge governance frameworks and content lifecycle models.
</li>
<li>Experience supporting payroll products or similar enterprise applications. 
</li>
</ul>All offers of employment are dependent upon a successful background check.

Veritas Prime exudes Truth and Excellence in all aspects of our business, including in our hiring practices. Veritas Prime is an Equal Opportunity Employer and seeks to have a diverse workforce and will not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or other legally protected characteristics. Everyone should have a seat at the table. Veritas Prime is committed to ensuring it has an inclusive workplace for all employees.</div></div>

Payroll Outsourcing Product Enablement & Knowledge Specialist

Merck KGaA

<div>Work Your Magic with us! 
Ready to explore, break barriers, and discover more? We know you&rsquo;ve got big plans &ndash; so do we! Our colleagues across the globe love innovating with science and technology to enrich people&rsquo;s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. 
Application &amp; Service Support Specialist<ul><li>As Key contributor of the Middle East LWS organization, you act as the primary point of contact for clients (Distributors and End users) addressing inquiries, and providing appropriate sales and Service supports on due time to ensure customer satisfaction.</li><li>You are our scientific/ application ambassador promoting the strong image of Milli-Q as well as the importance of Pure and Ultrapure water in customer applications.</li></ul>
Expectations &amp; Responsibilities:
A Product Knowledge and Sales/Service Support:<ul><li>Maintain/Develop in-depth knowledge of the company's products, services, and policies to provide accurate information and guidance. This includes the digital services that are actively pushed such as MyMilliQ remote access solutions. You will support key customers events and Tradeshows in which you will demonstrate your expertise.</li><li>Support Pre-sales &amp; Post sales activities in multiple aspects</li></ul>
o Support to select the right solutions (Equipment/ accessories and Consumables) to ensure appropriate match with customer applications and product best practices positioning
o Clarify technical details/ specifications and review sites technical drawings when needed for new opportunities
o Troubleshoot customer problems/warranty claims to identify its origin, try to resolve it or channel it to the right individuals You will feel responsible of the cases until complete resolution
B Collaborate: Define and coordinate tactical plans and activities with our local partners and other departments (local or in Headquarter) to deliver strong impact on our market revenues and market share.
C Generate Leads: Identify leads to upsell or cross-sell products and services and transfer them in a complete and a professional manner to our partners.
D Maintain Records: Keep detailed and accurate records of customer interactions, transactions, comments, and complaints using our CRM system.
EDUCATION:
Degree in Chemistry, Chemical engineering, biomedical engineering with minimum 2-3 years&rsquo; experience in Laboratories or water treatment industry sales or service
Languages:
Arabic, English fluent
Skills and competencies
Ability to communicate with clients at different managerial levels in several
Business sectors
Ability to adapt to diversified business needs in sophisticated and dynamic
environments like Clinical, biomedical &amp; Pharmaceutical sectors
Ability to analyze market research findings &amp; derive solutions.
Excellent presentation skills and Mastering of Microsoft suites (PowerPoint, Excell,&hellip;).
Writing analytical and consistent work progress reports.
Effectively define and analyze problems and derive quick and concrete solutions with
execution methodology and plan.
Location: this position is based in KSA, preferably in Riyadh or Jeddah 
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! 
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!</div>

Application & Service Support Specialist- Based in Riyadh or Jeddah

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