product support specialist

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><div>
<h3 class="jobSectionHeader"><b>
About the Role:</b></h3>
<p>
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive&rsquo;s support processes and work with our team to develop and scale the Technical Support function.</p>
<p>
This position is onsite in our Buffalo, NY office.</p>
</div>
<h3 class="jobSectionHeader"><b>What You'll Do:</b></h3>
<ul><li>Email, Chat and Voice Support - Answer inbound inquiries coming through Motive&rsquo;s support hotline, live chat feature or support email address during Central Standard Time business hours</li>
<li>Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues</li>
<li>Work with your leadership team to improve systems and processes that will help the team scale.</li>
</ul><h3 class="jobSectionHeader"><b>What We're Looking For:</b></h3>
<ul><li>1+ years of technical customer service experience is strongly preferred</li>
<li>Natural instinct to empathize with users</li>
<li>Strong analytical skills</li>
<li>Excellent verbal and written communications skills</li>
<li>Native or bilingual spoken and written English skills</li>
<li>Comfortable with rotational shifts</li>
<li>Must be able to work onsite in our Buffalo, NY office</li></ul></div><p></p><div><div><div><div><p><b><i><br>
Pay Transparency</i></b><br>
<i>Your annual compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting</i><i> Motive Perks &amp; Benefits</i><i>.</i><br>
<br>
<i>The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role, the compensation ranges are:</i></p></div></div><p>
New York Pay Range</p><p>
$20 - $25 USD</p></div></div><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p><p></p><p><i><br>
</i></p><p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p>
#LI-Remote</p></div></div>

Product Support Specialist tags.new

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
Are you an IT professional who enjoys solving customer issues? Do you want to work with a tight-knit team that values collaboration and delivers the best customer experience possible? If so, Everi/IGT is currently looking for a Product Support Specialist to support our payment solutions.
<br>
<br>
This role is a <b><i>remote role based in Las Vegas</i></b>. Only candidates who reside in Las Vegas and the surrounding areas will be considered.</div><h3 class="jobSectionHeader"><b><br>
What Will You Be Doing?</b></h3><br>
<ul>
<li>
Provides technical instruction and troubleshooting support to customers; escalates issues as needed.</li>
<li>Display understanding of software &amp; hardware-related user issues and an ability to provide tier 1 &amp;2 level troubleshooting.</li>
<li>Manage requests from internal and external clients, resolving issues via e-mail, remote computer access, and telephone.</li>
<li>Interact with cross-functional teams, resolving customer issues and delivering timely responses to customer inquiries.</li>
<li>Ability to participate in an on-call rotation of 2 weeks every 2-3 months.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge and Expertise</b></h3><br>
<ul>
<li>
2+ years of experience working in a technical support or software support role.</li>
<li>Experience with SQL is a big plus.</li>
<li>Strong customer service and communication skills.</li>
<li>Experience with CRM and/or Ticketing systems.</li>
<li>Compliance and licensing experience is a big plus.</li>
<li>Able to be a part of an on-call rotation.</li>
</ul><div>Nice to have:</div><ul>
<li>Systems administration or programming experience.</li>
<li>Gaming industry experience is great, but not required.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Why Us?</b></h3><div><br>
Be part of a global leader in gaming and technology innovation.</div><ul>
<li>Work alongside a diverse team of professionals passionate about creating meaningful solutions.</li>
<li>Access to professional development opportunities and career growth.</li>
<li>Competitive compensation and comprehensive benefits package.</li>
<li>A culture that values collaboration, creativity, and respect.</li>
</ul><div>At IGT, we believe compensation should reflect you &mdash;your unique background, skills, experience, and even where you work. That&rsquo;s why the compensation range for this role is $28 - $35/per hour, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements.<br>
</div><div>#LI-TP1<br>
#LI-Remote</div><h3 class="jobSectionHeader"><b><br>
About IGT</b></h3><div>
We&rsquo;ve leveled up&mdash;IGT Gaming and Digital have joined forces with Everi, creating a global leader in gaming, digital experiences, and fintech. From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable entertainment powered by serious tech, player insights, and a passion for innovation.</div><div>
<br>
With 7,000+ team members in 100+ countries, we&rsquo;re not just global&mdash;we&rsquo;re locally legendary. We partner with regulators, governments, and industry leaders to keep play fun and fair while pushing the boundaries of what&rsquo;s possible.</div><div>
<br>
Ready to shape the future of entertainment? Your next move starts here.<br>
 Learn more at igt.com or everi.com.</div><div><i><br>
IGT is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.</i></div><div></div><div><i><br>
** For All External Staffing Agencies **</i></div><div></div><div><i><br>
IGT does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current IGT employee for review. IGT is not responsible for any fees related to unsolicited resumes.</i></div></div>

Product Support Specialist (Remote - Las Vegas)

PNC Financial Services Group

Job Profile
<br><br>
Position Overview
<br>At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Production Support Specialist within PNC Midland's Commercial Real Estate - Servicing Transfers Group, you will be based remotely within Kansas City, Kansas.
<br><br>
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
<br><br>
Job Description
<br>Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
<br>Establishes and monitors process performance measurements and business impact. Gathers and communicates performance statistics and reports to internal stakeholders and senior management.
<br>Promotes and monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation.
<br>Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes.
<br>Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.
<br><br>
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
<br>Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
<br>Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
<br><br>
Qualifications
<br><br>
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
<br><br>
Preferred Skills Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)
<br><br>
Competencies Accuracy and Attention to Detail, Business Process Design, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Process Management, Standard Operating Procedures
<br><br>
Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
<br><br>
Education Bachelors
<br><br>
Certifications No Required Certification(s)
<br><br>
Licenses No Required License(s)
<br><br>
Benefits
<br>PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
<br><br>
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
<br><br>
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards .
<br><br>
Disability Accommodations Statement
<br><br>
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
<br><br>
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
<br><br>
Equal Employment Opportunity (EEO)
<br><br>
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
<br><br>
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
<br><br>
California Residents
<br><br>
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Operations Product Support Specialist - Servicing Transfer

Schneider Electric

<div>
 <p>
  As a
  <strong>
   Primary Technical Support Specialist
  </strong>
  , you will be the trusted advocate to customers, ensuring seamless product experience and satisfaction. Your key responsibilities include:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Product Selection &amp; Compliance
   </strong>
  </li>
  <li>
   Recommend products that meet customer requirements and applications, including legacy cross-references.
  </li>
  <li>
   <strong>
    Customer Guidance
   </strong>
  </li>
  <li>
   Provide clear instructions for product operation and quick-start processes.
  </li>
  <li>
   <strong>
    Responsive Communication
   </strong>
  </li>
  <li>
   Address basic equipment-related requests promptly and accurately.
  </li>
  <li>
   <strong>
    Post-Sales Support
   </strong>
  </li>
  <li>
   Assist customers with installation and setup of products&amp; Provide remote troubleshooting to resolve technical issues efficiently.
  </li>
  <li>
   <strong>
    Promotional Engagement
   </strong>
  </li>
  <li>
   Facilitate workshops and seminars; support sales teams in recommending products to decision-makers.
  </li>
  <li>
   <strong>
    Customer-Centric Improvement
   </strong>
  </li>
  <li>
   Drive added value through continuous improvement initiatives and identify sales opportunities via customer interactions.
  </li>
  <li>
   <strong>
    Detailed Specifications
   </strong>
  </li>
  <li>
   Provide accurate product and pricing details to support informed decisions.
  </li>
  <li>
   <strong>
    Customer Satisfaction
   </strong>
  </li>
  <li>
   Enhance customer experience, measured quarterly through surveys and quality checks.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Support Engineer

Sarmad

<div><p>The Product Documentation Specialist transforms complex product details into impactful, intelligent narratives. This role blends documentation with storytelling, automation, and UX thinking ensuring every piece of content enhances understanding, trust, and engagement. Beyond writing, the strategist designs scalable systems and creative formats (interactive guides, in-app help, AI-powered content, etc.) to continuously elevate the product experience.</p><p>
Key Responsibilities:</p><ul>
<li>
Design an intelligent documentation ecosystem using modular, reusable content blocks that can feed into web, app, chatbot, and marketing channels automatically.</li>
<li>Create interactive documentation experiences (e.g., clickable process maps, embedded demos, or simulation-based learning).</li>
<li>Collaborate with design and product teams to ensure microcopy and UX text drive user behavior, not just explain features.</li>
<li>Integrate AI-assisted authoring tools</li>
<li>Develop a content intelligence dashboard that measures how documentation impacts onboarding time, feature adoption, and support volume.</li>
<li>Create &ldquo;story frameworks&rdquo; that explain product vision, workflows, and releases in a human-centered way not just technically.</li>
<li>Partner with the marketing and training teams to convert technical documentation into client education and enablement materials.</li>
<li>Build an evolving taxonomy and tagging system that supports content discovery and automation for future AI chat or self-service support.</li>
</ul><p></p><p><b>
Requirements</b></p><p></p><ul>
<li>
Experience in the investment-tech domain is a MUST</li>
<li>Strategic storyteller with strong product sense and UX writing experience.</li>
<li>Creative thinker who understands content automation, AI tools, and analytics.</li>
<li>Experience building scalable documentation systems for SaaS products.</li>
<li>Understands how documentation can influence adoption, not just awareness.</li>
</ul><p><b>
Benefits</b></p><p>
Attractive salaries</p><p>
Social &amp; Medical insurance</p><p>
Healthy environment</p><p>
Hybrid work model</p></div>

Product Documentation Specialist

Dream Games

<div>
 <p>
  We are looking for a passionate new grad to join our team as a Product Specialist. This is an exciting opportunity to ensure the game&rsquo;s success and growth by contributing to developing the product roadmap. In the studio, you will work closely with engineers and artists to create games that will be played by millions of people all around the world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Improving game experience based on metrics and user feedback
  </li>
  <li>
   Designing game mechanics and features
  </li>
  <li>
   Thinking creatively to design unique, fun, and engaging features for our players
  </li>
  <li>
   Analyzing a massive amount of player data to make design decisions
  </li>
  <li>
   Structuring, running, and monitoring A/B tests and deriving insights using statistical analysis
  </li>
  <li>
   Staying up-to-date with the mobile market, playing and analyzing mobile games, and sharing new insights with the team
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Fresh graduate with a bachelor's degree
  </li>
  <li>
   Passion for games and game development
  </li>
  <li>
   Strong analytical skills to make data-driven decisions
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Appreciation and understanding of teamwork
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compensation &amp; Benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Monthly net salary is 240.000 TL
  </li>
  <li>
   Health, dental, and vision insurance with %100 coverage
  </li>
  <li>
   Relocation support as needed
  </li>
 </ul>
</div>


Product Specialist (New Grad)

REDTECH RECRUIT

<p>A brilliant opportunity for a talented bilingual (Spanish/English) Graduate to work as a Product Specialist, joining a market-leading disruptive software technology firm in London. Offering excellent training, career progression and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house. This is an ideal time to join this growing organisation and be guided by some of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform.<b>Location: </b>Central London- 3 days in office / 2 days remote<b>Salary:</b> Competitive + bonus + healthcare, pension, etc.<b>Requirements for Product Specialist - Graduate Level</b></p> <ul> <li>A minimum of a 2.1 bachelors from an internationally renowned University in a STEM or Law related discipline</li><li>At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).</li><li>Basic scripting knowledge in Python or Bash</li><li>Excellent customer-facing skills</li><li>You have a sales spark - while this role isn't a focused sales role, this is required due to the nature of the role</li><li>A motivated self-starter with a problem-solving attitude</li><li>Strong aptitude for picking up technologies</li><li>Ability to work with autonomy and as part of a team</li><li>Great communication skills with fluent spoken and written English & Spanish (Business level).</li></ul> <p><b>Responsibilities for Product Specialist - Graduate Level</b></p> <ul> <li>You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team)</li><li>Manage live customer projects from planning to final review</li><li>Provide customer training to new and existing customers</li><li>Deliver workflow advice to customers using the product</li><li>Identify significant new projects</li><li>Basic troubleshooting, and escalation of issues to the tech team</li><li>Gain an in-depth understanding of the company's technology so you can advise customers how to import/export data</li><li>Provide updates to the management team on accounts</li></ul> <p><b>What this offers</b></p> <ul> <li>Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates</li><li>An exciting opportunity supporting projects on a machine learning platform</li><li>A good remuneration and benefits package</li></ul> <p><b>Applications</b></p> <p>If you and bilingual, have top academics and would like to apply, we would love to hear from you. Please ensure when applying you include your degree classification/GPA and your A Level grades (or UCAS equivalent) on your CV. Please send an up-to-date CV via the relevant link.We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).</p>

Product Specialist - Spanish Speaking

Search 10000+ Product support specialist jobs near you this November. New roles added regularly across leading industries. Apply today.