product support specialist

Medsien Inc.

<div>Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.

More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.

Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate Product Support Specialist to join our team of talented and inspiring colleagues in a fast-paced environment. 
 
As a Product Support Specialist, you will play a crucial role in establishing strong connections between our product and users. Collaborating closely with Product, Engineering and steakholders, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly gain invaluable insights into the specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.

As a Product Support Specialist, you will:
<ul>
<li>Provide product support to B2B clients by addressing product-related questions and technical issues,</li>
<li>Track and manage support tickets, ensuring timely updates and resolution,</li>
<li>Ensure a healthy communication line among teams,</li>
<li>Collaborate with Operations, Product and Engineering to enhance customer experience,</li>
<li>Help communicate product updates and strategy with internal stakeholders and executives.</li>
</ul>
Requirements:
<ul>
<li>Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.</li>
<li>Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.</li>
<li>Strong multitasking skills with the ability to manage multiple priorities simultaneously.</li>
<li>Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.</li>
<li>Experience with B2C products and working with end users.</li>
<li>Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.</li>
<li>Bachelor's degree.</li>
<li>Excellent English skills, both written and verbal.</li>
<li>Residence in Istanbul city center.</li>
<li>0-2 years of experience in product operations, product support, or a closely related role working closely with product and engineering teams is a strong nice to have.</li>
</ul>
For this position, we offer:
<ul>
<li>competitive USD salary,</li>
<li>Flexible vacation and PTO policies,</li>
<li>Fully remote work opportunities,</li>
<li>Training, mentorship, and coaching from leadership.</li>
</ul>
Please bear in mind that:
<ul>
<li>This position's work hours are 14:00-22:00 during work days.</li>
<li>This is a permanent-term contractor job opportunity with Medsien Inc.</li>
<li>Due to in-person collaboration requirements, candidates based in Istanbul are preferred.</li>
<li>All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.</li>
</ul>
Our Process

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.

Employment at Medsien is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.

Thank you for taking the time to apply for a position at Medsien!

Please visit the below links for GDPR details:

https://www.medsien.com/legal/employee-candidate-information-notice

https://www.medsien.com/legal/employee-candidate-explicit-consent-statement</div>

Product Support Specialist

Garmin

<div>Overview:
<div>
We are seeking a full-time Product Support Specialist 1 at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin&rsquo;s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.</div>
Responsibilities:
<div>
Essential Functions
</div><ul><li>Provide support to Garmin customers in French</li><li>
Demonstrate international cultural awareness</li><li>
Transcreate basic knowledge articles and FAQ&rsquo;s</li><li>
Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats</li><li>
Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers</li><li>
Become knowledgeable in the specifications, capabilities and operation of Garmin products</li><li>
Remain current on changes in policies, procedures, and product offerings</li><li>
Complete tasks and/or projects of basic complexity within defined process accurately and timely</li><li>
Thoroughly document work in an organized and timely manner</li><li>
Work a consistent and reliable schedule as identified by management</li></ul>
Qualifications:
<div>
Basic Qualifications
</div><ul><li>High School Diploma or GED</li><li>
Demonstrated interest for the product segment and interest in developing product knowledge</li><li>
Demonstrated customer service expertise</li><li>
Demonstrated strong and effective verbal, written, and interpersonal communication skills
</li><li>Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability</li><li>
Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills</li><li>
Demonstrated reliable and predictable attendance</li><li>
Demonstrated computer skills and ability to navigate multiple screens</li><li>
Fluency in French languages in addition to English</li></ul><div> 
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran&rsquo;s status, age or disability.</div><div></div><div> 
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits</div></div>

Product Support Specialist 1 - French Team

The Home Depot

<div>The Home Depot is able to offer virtual employment of this position in the following states:
AK, AZ, CA, GA, HI, ID, IL, KS, KY, ME, MA, MI, MN, MT, NE, NV, NH, NJ, NM, NY, ND, OH, OR, RI, SD, TX, UT, VT, WA, WV, WI, WY
Position Purpose:
The Product Support Specialist is responsible for leveraging existing applications, SQL-based data queries, Command Line Interface tools, and AI/LLM for handling Level 1 requests, maintaining queries / data tables / user access, and nurturing user relationships. You will troubleshoot technical issues via Zendesk ticketing system as well as Slack and Teams remote support, both synchronously and asynchronously. They are analytical and customer-focused advocates for application users. 
 
The Product Support Specialist is also responsible for collaborating on and producing data-backed content recommendations for the knowledge database and developing training/communication materials to promote application adoption. You will own the Product and User feedback loops, apply diagnostic utilities and AI/LLM as needed to complete troubleshooting activities, and partner with DE, BI and developers to resolve application issues. 
Key Responsibilities:
25% Support &amp; Enablement:<ul><li>
Receives incident from escalation of L1 or receives incident from application and infrastructure teams directly; troubleshoots technical issues via phone, tickets and remote support (desk-side as needed) in a courteous manner both synchronously and asynchronously; escalates unresolved issues to L3 or engages service vendor</li><li>
Actively listens to and builds rapport with end users to elicit problem details, applying conflict resolution skills as needed</li></ul>
40% Delivery &amp; Execution:<ul><li>
Has administrative rights; can make change to systems hardware and software</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Partners with engineering team to resolve any SCCM Software Center issues</li><li>
Maintains, upgrades and supports existing systems to ensure operational stability</li><li>
Applies diagnostic utilities to as needed to complete troubleshooting activities</li><li>
Identifies new and existing requirements and installs necessary hardware and equipment infrastructure to meet these requirements</li><li>
Accesses software updates, drivers, and knowledge bases as needed to achieve problem resolution</li><li>
Tests fixes prior to closing tickets to ensure problems have been adequately resolved</li><li>
Obtains and maintains license keys and associated software assets</li><li>
Maintains the PCLS software server which contains manual installation packages</li><li>
Negotiates with vendors to ensure that all system requirements are met in a timely and efficient manner; maintains and nurtures relationships with software vendors</li><li>
Interacts and builds relationships with site leadership where applicable</li></ul>
10% Administration &amp; Operations:<ul><li>
Documents all pertinent end user identification information including nature of problem</li><li>
Records, tracks, and documents the problem-solving process for each ticket</li></ul>
25% Learning:<ul><li>
Actively engages in and supports formal and informal training sessions to share new skills and knowledge including, but not limited to, usage of system to obtain license keys and updates on additions and changes to the PCLS software server</li><li>
If new issue or known issue with incomplete resolution in the Knowledge Base, updates Knowledge Base system for L1s upon resolution</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
1-3 years of relevant work experience</li><li>
Familiarity with using a ticketing or request intake system (e.g., Zendesk, ServiceNow, Jira, or similar) to track, prioritize, and resolve requests</li><li>
Willingness to learn new tools, systems, and business domains in a continuously evolving environment</li><li>
Comfort working with data to answer questions or validate outcomes, including experience with SQL or data query tools (BigQuery or similar preferred, but not required)</li><li>
Interest in or exposure to technical troubleshooting, including investigating issues, validating expected vs. actual behavior, and documenting findings</li><li>
Basic familiarity with command‑line tools or scripting concepts (Python exposure is a plus, but not required)</li><li>
Demonstrated problem‑solving skills and the ability to follow defined processes while knowing when to escalate issues appropriately</li><li>
Experience collaborating with cross‑functional partners (such as product, engineering, or analytics teams), even in a supporting or learning capacity</li><li>
Strong written communication skills, with the ability to clearly document requests, explanations, and next steps</li><li>
Interest in understanding how users interact with systems, including curiosity about usage patterns and feedback</li><li>
Exposure to or interest in product analytics or user analytics tools (such as Pendo or similar platforms)</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique</li><li>
needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Decision Quality: Making good and timely decisions that keep the organization moving forward</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Manages Conflict: Handling conflict situations effectively, with a minimum of noise</li><li>
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul>
Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit https://careers.homedepot.com/our-benefits.</div>

Product Support Specialist (BlackLocus division)

InterSystems Corporation

<div>The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.

As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world's leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:
<ul>
<li>Ready to work in the Support team.</li>
<li>Provide immediate response to customer inquiries in accordance with service standards.</li>
<li>Provide support to current installed based customers.</li>
<li>Provide the link between our customers and the InterSystems Global Support organization.</li>
<li>Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.</li>
<li>Provide application support for the TrakCare Hospital Management System.</li>
<li>Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.</li>
<li>Escalate Open (unresolved) problems in accordance with current policies and procedures.</li>
<li>Conduct individual and group training, product demonstrations and workshops as required.</li>
<li>Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.</li>
<li>Be a Subject Matter Expert (SME) for TrakCare.</li>
<li>Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.</li>
<li> If required, work with our partners to identify potential changes within the parameters of the product.</li>
<li>Participate in on-site support if required.</li>
<li>Participate in the on call 24-hour roster service.</li>
</ul>
Qualifications:
<ul>
<li>General aptitude for solving problems and using technology to improve processes.</li>
<li>Understanding and experience in product solutions support.</li>
<li>Understanding and experience with Hospital Information Systems.</li>
<li>Proven ability to think laterally and come up with innovative solutions for software product Support.</li>
<li>Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.</li>
<li>An ability to handle multiple tasks simultaneously and within tight time constraints.</li>
<li>Proven ability to work through problems with different customer groups achieving positive outcomes.</li>
<li>Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems</li>
<li>Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls</li>
</ul>
Education and Training:
<ul>
<li>BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.</li></ul> 


<div>About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.</div></div>

RCM Application Support Specialist

Medplus Solutions

<div><h2 class="jobSectionHeader">Description:</h2>
Unlock Your Potential: Join our amazing Pharmacy Team and Make an Impact in Healthcare! 
EARN $2,000 REFERRAL BONUS + Competitive Salary | Medplus Solutions | San Juan Metro Area | Part-Time
At Medplus Solutions, we are seeking a Product Access Specialist to provide direct support to our Commercial Excellence Team.
Why this role is different:
Most specialty pharmacy jobs put you behind a desk filling prior authorizations all day. This role puts you in the field &mdash; building relationships with physician offices, educating healthcare providers, and making a real impact on patient access to life-changing rare disease therapy.
You're not just processing paperwork. You're removing barriers that stand between patients and their treatment.
What You&rsquo;ll Do:
As our Product Access Specialist, you'll be the bridge between patients, physicians, and payers &mdash; ensuring patients get their therapy fast, with zero hassle.
Your Day-to-Day:<ul>
<li>
Field Visits to Physician Offices &mdash; Be the face of Medplus. Educate HCPs on access pathways, reimbursement processes, and documentation requirements to reduce admin burden.</li>
<li>Patient Navigation &amp; Advocacy &mdash; Guide patients through insurance coverage, prior authorizations, copay assistance programs, and financial aid. You're their champion.</li>
<li>Prior Authorization Management &mdash; Own cases end-to-end from enrollment to dispensation. Coordinate with payers, gather documentation, and resolve barriers in real-time.</li>
<li>Bridge &amp; Patient Assistance Programs &mdash; Manage transitions from temporary access (Quick Start/Bridge) to long-term commercial or Medicaid coverage.</li>
<li>Collaborate Across Teams &mdash; Work closely with our pharmacy operations, sales, and clinical teams to optimize patient flow and access speed.</li>
<li>Track &amp; Report KPIs &mdash; Monitor conversion rates, time-to-therapy, and access barriers. Identify trends and recommend process improvements.</li>
<li>
</li></ul><h2 class="jobSectionHeader">Requirements:</h2>
WHO YOU ARE
You're a problem-solver who thrives in fast-paced environments. You're comfortable talking to physicians, insurance reps, and patients &mdash; switching between clinical, administrative, and empathetic modes seamlessly.
Must-Haves:<ul>
<li>
2-3 years of experience in customer service, sales, case management, or healthcare coordination</li>
<li>Bachelor's degree in health or pharmacy Technician certification (either works!)</li>
<li>Bilingual English + Spanish (intermediate level minimum)</li>
<li>Comfortable with field visits to medical offices (not 100% remote)</li>
<li>Strong Microsoft Office skills (Excel, Outlook, Teams)</li>
<li>Valid driver's license and reliable transportation</li>
</ul>
Nice-to-Haves:<ul>
<li>
Experience in specialty pharmacy, patient access, hub services, or prior authorizations</li>
<li>Familiarity with limited distribution drugs (LDDs) or rare disease therapies</li>
<li>Knowledge of Puerto Rico health plans</li>
</ul>
Interested?
Don't wait! Send us your resume and join the automation revolution at Medplus Solutions.
We look forward to hearing from you!
EEOC</div>

Product Access Specialist

eXerp

<div>Exerp, is the world&rsquo;s leading provider of Enterprise systems for the health &amp; fitness industry. Through our main Software-as-a-Service ERP product, The Exerp Platform, Exerp has been focusing on solving the specific needs of the large health &amp; fitness operators. Exerp is now used in more than 1,600 clubs and by over 6,000,000 members in 4 continents. 
IT Product Specialist (Remote) 
We are looking for an IT Product Specialist to join our U.S based team and primarily focus on working closely with our North America based customers. In this role you will gain in depth knowledge of the Exerp platform and work with our customers to ensure our technology continues to provide value and ensure their long-term success. To accomplish this, you will help onboard new customers, gather requirements for new solutions, advise on best use of the system, and troubleshoot issues. This is a very dynamic position that will require a blend of technical and business analysis skills. A solid technical aptitude, strong analytical skills, and the ability to understand complex processes are required for this position. 
Duties and Responsibilities:<ul><li>
Analyze and resolve often complex issues using your technical acumen and your unrelenting troubleshooting skills</li><li>
Build an advanced knowledge of the configuration options and capabilities of our Enterprise fitness chain management products</li><li>
Be in daily contact with our clients and deliver the best possible client experience through tickets, meetings and phone calls</li><li>
Understand, reproduce, and report issues to our Engineering teams.</li><li>
Provide business consulting and product expertise to customers, enabling comprehensive solutions to be delivered</li><li>
Interpret, fully understand, and document client business requirements and needs</li><li>
Collaborate with other internal departments to achieve customer satisfaction and resolve customer issues</li></ul> 
Competencies, Traits and Experience:<ul><li>
Bachelor&rsquo;s degree, preferably in a technical field</li><li>
At least 2 years of experience of working in IT Technical Support, as a Business Analyst, or similar client facing role supporting software applications</li><li>
Experience driving and handling production related incidents</li><li>
Excellent communication skills both written and verbally through all levels of organizations both internally and externally</li><li>
Experience with technical solutions, business processes and have an analytic and methodical approach to problem solving</li><li>
Strong organizational skills with ability to multitask and prioritize deadlines in a fast-paced environment</li><li>
Familiarity with databases and datasets for extraction and conversion into useful business information</li><li>
Ability to travel up to 15% annually both in North America and occasionally to our headquarters in Copenhagen</li></ul> 
Other Skills and Abilities:
The following skills would be an advantage but are not required to start in the position: 
<ul><li>
Knowledge or experience of the Health and Fitness industry</li><li>
Experience supporting complex ERP systems</li><li>
Experience with Web-services and API&rsquo;s (SOAP/REST)</li><li>
Experience using SQL to write, extract and update data when required</li><li>
Experience analyzing system logs using Elasticsearch/Kibana</li></ul> 
Soft Skills:<ul><li>
You are curious and want to learn from others</li><li>
You are a team-player, willing to go the extra mile for our clients and your colleagues</li><li>
You enjoy having daily contact with our clients</li><li>
You can work independently and in a collaborative team environment</li><li>
You have a pro-active mindset</li><li>
You have a general solid interest in IT</li><li>
You are resilient and you pay attention to detail</li></ul> 
More About Exerp
We are an industry-leading, international team of talented and easy-going professionals who thrive in a supportive, diverse culture of trust and mutual respect. As industry leaders, we take pride in sharing our expertise and knowledge within the sector and we value being generous &ndash; with time, intelligence and knowledge.
We combine technical expertise and know-how, world-class experience, innovation and a burning desire to bring out the best in our people and our business partners.
We integrate our expertise, our experience, our systems, our values and our people with those of our customers. This is achieved by listening and exploring possibilities; by integrating learnings and knowledge. It requires collaboration and trust. When challenges arise, we are responsive, calm, pragmatic and have the experience and creativity to find the right solutions &ndash; and to apply the lessons learned along the way. 
We got here by blending traditional values like hard work, trust and not taking ourselves too seriously, with razor-sharp professionalism, deep specialist knowledge and hard-earned experience. We believe
that to work with the best, you must be the best. This means we never stop learning and improving what we do &ndash; and how we do it.
Our clients are some of the largest and best-known fitness chains in the world. They have strong brands and loyal customers who demand a seamless experience &ndash; from taking out a membership, to signing up for group classes or personal training, to processing monthly payments in various ways. Our customers rely on us to streamline their business and do it quietly, smoothly and with expert attention to detail.
Our workplaces reflect our culture and allow us to live our values while servicing our clients&rsquo; needs. The environment &ndash; whether in West Palm Beach, Sydney, Copenhagen or anywhere else in the world &ndash; is modern, well-equipped, relaxed, open and welcoming. We create shared places where people interact, connect, share and have the freedom to let their creativity loose.
At the same time, we provide the best tools and the right space for our specialists to work efficiently and expertly. Whether it&rsquo;s a chat by the coffee machine or a transatlantic brainstorm in our video conference rooms, we work with passion, energy and style. Visit Exerp's website for more information: http://www.exerp.com 
Xplor Technologies/Exerp is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual&rsquo;s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law. 
Xplor Technologies/Exerp maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.</div>

IT Product Specialist

Abbott

<div>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You&rsquo;ll also have access to:<ul><li>
Career development with an international company where you can grow the career you dream of.</li><li>
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.</li><li>
An excellent retirement savings plan with a high employer contribution &middot; Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor&rsquo;s degree.</li><li>
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.</li></ul>
The Opportunity
This position is a field-based position based in Salt Lake City, UT in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.
What You&rsquo;ll Work On
Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.
Key Responsibilities:<ul><li>
Clinical Interface: Acts as a clinical interface between the medical community and the business.</li><li>
Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and shares product expertise accordingly.</li><li>
Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players.</li><li>
Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.</li><li>
Sales Support: Provides additional back-up support to CRM Sales Representatives.</li></ul>
Required Qualifications<ul><li>
Bachelor&rsquo;s degree in Bio-Medical Engineering, related field or equivalent healthcare experience.</li><li>
A minimum of 0-2 years of related experience or a program certification from an accredited cardiac training program.</li><li>
Must have the capability to obtain certification in CRM products</li><li>
Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.</li><li>
Familiarity with cath lab and operating room procedures and protocol</li><li>
Demonstrate advanced knowledge of cardiac pacing systems.</li><li>
Must apply engineering skills and abilities to interpret and solve complex clinical problems</li><li>
Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively.</li><li>
Must be detail-oriented and capable of working independently</li><li>
Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently.</li><li>
Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.</li></ul>
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews. 
The base pay for this position is $55,300.00 &ndash; $110,700.00. In specific locations, the pay range may vary from the range posted.</div>

Associate Clinical Specialist - Salt Lake City, UT

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