product support specialist

Medsien Inc.

<div>Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.

More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.

Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate Product Support Specialist to join our team of talented and inspiring colleagues in a fast-paced environment. 
 
As a Product Support Specialist, you will play a crucial role in establishing strong connections between our product and users. Collaborating closely with Product, Engineering and steakholders, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly gain invaluable insights into the specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.

As a Product Support Specialist, you will:
<ul>
<li>Provide product support to B2B clients by addressing product-related questions and technical issues,</li>
<li>Track and manage support tickets, ensuring timely updates and resolution,</li>
<li>Ensure a healthy communication line among teams,</li>
<li>Collaborate with Operations, Product and Engineering to enhance customer experience,</li>
<li>Help communicate product updates and strategy with internal stakeholders and executives.</li>
</ul>
Requirements:
<ul>
<li>Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.</li>
<li>Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.</li>
<li>Strong multitasking skills with the ability to manage multiple priorities simultaneously.</li>
<li>Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.</li>
<li>Experience with B2C products and working with end users.</li>
<li>Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.</li>
<li>Bachelor's degree.</li>
<li>Excellent English skills, both written and verbal.</li>
<li>Residence in Istanbul city center.</li>
<li>0-2 years of experience in product operations, product support, or a closely related role working closely with product and engineering teams is a strong nice to have.</li>
</ul>
For this position, we offer:
<ul>
<li>competitive USD salary,</li>
<li>Flexible vacation and PTO policies,</li>
<li>Fully remote work opportunities,</li>
<li>Training, mentorship, and coaching from leadership.</li>
</ul>
Please bear in mind that:
<ul>
<li>This position's work hours are 14:00-22:00 during work days.</li>
<li>This is a permanent-term contractor job opportunity with Medsien Inc.</li>
<li>Due to in-person collaboration requirements, candidates based in Istanbul are preferred.</li>
<li>All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.</li>
</ul>
Our Process

We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.

Employment at Medsien is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.

Thank you for taking the time to apply for a position at Medsien!

Please visit the below links for GDPR details:

https://www.medsien.com/legal/employee-candidate-information-notice

https://www.medsien.com/legal/employee-candidate-explicit-consent-statement</div>

Product Support Specialist

Medsien

<div>
 Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.
 
 
 More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.
 
 
 Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate
 
 Product Support Specialist
 
 to join our team of talented and inspiring colleagues in a fast-paced environment.
 
 
 As a
 
 Product Support Specialist
 
 
 ,
 
 you will play a crucial role in establishing strong connections between our product and users. Collaborating closely with Product, Engineering and steakholders, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly gain invaluable insights into the specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.
 
 
 
 As a Product Support Specialist, you will:
 
 
 
 <ul>
 <li>
 Provide product support to B2B clients by addressing product-related questions and technical issues,
 </li>
 <li>
 Track and manage support tickets, ensuring timely updates and resolution,
 </li>
 <li>
 Ensure a healthy communication line among teams,
 </li>
 <li>
 Collaborate with Operations, Product and Engineering to enhance customer experience,
 </li>
 <li>
 Help communicate product updates and strategy with internal stakeholders and executives.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.
 </li>
 <li>
 Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.
 </li>
 <li>
 Strong multitasking skills with the ability to manage multiple priorities simultaneously.
 </li>
 <li>
 Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.
 </li>
 <li>
 Experience with B2C products and working with end users.
 </li>
 <li>
 Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.
 </li>
 <li>
 Bachelor's degree.
 </li>
 <li>
 Excellent English skills, both written and verbal.
 </li>
 <li>
 Residence in Istanbul city center.
 </li>
 <li>
 0-2 years of experience in product operations, product support, or a closely related role working closely with product and engineering teams is a strong nice to have.
 
 
 </li>
 </ul>
 
 For this position, we offer:
 
 
 
 <ul>
 <li>
 competitive USD salary,
 </li>
 <li>
 Flexible vacation and PTO policies,
 </li>
 <li>
 Fully remote work opportunities,
 </li>
 <li>
 Training, mentorship, and coaching from leadership.
 
 
 </li>
 </ul>
 
 Please bear in mind that:
 
 
 
 <ul>
 <li>
 This position's work hours are 14:00-22:00 during work days.
 </li>
 <li>
 This is a permanent-term contractor job opportunity with Medsien Inc.
 </li>
 <li>
 Due to in-person collaboration requirements, candidates based in Istanbul are preferred.
 </li>
 <li>
 All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.
 
 
 </li>
 </ul>
 
 Our Process
 
 
 
 We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.
 
 
 Employment at
 
 Medsien
 
 is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 
 Thank you for taking the time to apply for a position at Medsien!
 
 
 
 Please visit the below links for GDPR details:
 
 
 https://www.medsien.com/legal/employee-candidate-information-notice
 
 
 https://www.medsien.com/legal/employee-candidate-explicit-consent-statement
</div>

University of Utah

<div>Details
Open Date 03/13/2026
Requisition Number PRN44487B
Job Title Remote Technical Product Support Specialists
Working Title Technical Product Support Specialist
Career Progression Track P00
Track Level P3 - Career, P2 - Developing
FLSA Code Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
8-5 and in person work required
VP Area President
Department 00639 - VP for Research
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $57,000 - $63,800
Close Date 06/13/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
The Office of Research Information Systems ( ORIS ) is seeking a skilled Tier 2 Technical Support Specialist to support and improve the research technology systems used across the University. In this role, you will support applications related to IRB , Conflict of Interest, grants management, clinical research systems (e.g., OnCore/eReg), contract lifecycle management, post award, and other enterprise research workflows.
You will be the bridge between end‑users and our technical teams&mdash;diagnosing issues, analyzing system behavior, recommending improvements, and ensuring researchers receive fast, accurate, high‑quality support.
This position also plays a key part in building a centralized support model for research technologies. You&rsquo;ll help streamline support pathways, improve user experience, and guide faculty, staff, and researchers to the right systems and resources.
Why You&rsquo;ll Love This Role
<ul><li>Work with purpose &mdash; support systems that enable critical research and health innovation.
</li><li>High autonomy in a Tier‑2 environment with direct access to developers &amp; product owners.
</li><li>Opportunity to shape new support processes and influence system improvements.
</li><li>Strong work‑life balance with hybrid/remote flexibility.
</li><li>Excellent University of Utah benefits including 14.2% retirement, 50% tuition reduction, generous leave, and free UTA transit.
</li></ul>About ORIS
The Office of Research Information Systems supports the technology and information systems of the Vice President for Research, including:
<ul><li>Pre‑ and Post‑Award grant management
</li><li>Institutional Review Board ( IRB )
</li><li>Conflict of Interest ( COI )
</li><li>Clinical research administration systems (e.g., OnCore, eReg)
</li><li>Contract Lifecycle Management ( CLM ) system
</li><li>Research compliance and workflow tools
</li></ul>Work Arrangement
This is a hybrid position. While much of the work can be performed remotely, occasional on‑campus work will be required depending on project and operational needs, in accordance with University policy.
<ul><li>Excellent health care coverage
</li><li>14.2% retirement contributions
</li><li>Generous paid leave time
</li><li>10 paid Holidays per year
</li><li>50% tuition reduction for employee, spouse, and dependent children
</li><li>Flex spending accounts
</li><li>Free transit on most UTA services
</li><li>Employee discounts on a variety of products and services including cell phones &amp; plans, entertainment, health and fitness, restaurants, retail, and travel
</li><li>Growth and professional development opportunities
</li></ul>Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities
<ul><li>Provide mid-level/tier two technical product support to customers remotely via inbound/escalated calls, emails, live chat, video, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting more complex technical product-related issues.
</li><li>Investigate escalated issues by reviewing initial support notes and gathering additional information from customer.
</li><li>Update tracking system of incident logs and convey customer feedback to teams responsible for product development.
</li><li>May escalate extremely technical or sophisticated issues to technical product support engineers or management.
</li><li>Require advanced knowledge of organization&rsquo;s products and/or services, policies, terms, and conditions.
</li><li>Considered highly skilled and proficient in discipline.&middot;
</li><li>Conduct complex, important work under minimal supervision and with wide latitude for independent judgment.
</li></ul>What You Bring
<ul><li>Strong experience providing Tier 2 application or product support.
</li><li>Ability to troubleshoot complex, multi‑system workflows.
</li><li>Excellent communication skills and customer empathy.
</li><li>Experience with enterprise systems, SaaS applications, or research administration tools (preferred but not required).
</li><li>Ability to work independently and manage multiple priorities with minimal supervision.
</li></ul>Minimum Qualifications
EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor&rsquo;s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Technical
Product Support Specialist, II: Requires a bachelor&rsquo;s (or equivalency) + 4 years or a master&rsquo;s (or equivalency) + 2 years of directly related work experience.
Technical Product Support Specialist, III : Requires a bachelor&rsquo;s (or equivalency) + 6 years or a master&rsquo;s (or equivalency) + 4 years of directly related work experience.
Preferences
<ul><li>Experience with ITIL (Information Technology Infrastructure Library) frameworks , including incident, problem, and change management processes.
</li><li>Ability to apply ITIL principles to improve service delivery, streamline workflows, and enhance user experience in a centralized support environment.
</li></ul>Type Benefited Staff
Special Instructions Summary
Additional Information
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans&rsquo; preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran&rsquo;s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action ( OEO /AA)
383 University Street, Level 1 OEO Suite
Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu
Online reports may be submitted at oeo.utah.edu
For more information:
https://www.utah.edu/nondiscrimination/
To inquire about this posting, email:
employment@utah.edu
or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (&ldquo;URS&rdquo;). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS&rsquo; post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.</div>

Technical Product Support Specialist

Ingersoll-Rand

<div></div><div>Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 
 
Job Title: Product Support Specialist 
Location: Davidson, NC 
 
About Us:
 
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies &ndash; from compressors to precision handling of liquids, gasses, and powers &ndash; to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we&rsquo;re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. 
 
Job Overview:
 
Reporting to the Commercial Product Support Manager, this position is responsible for supporting end customers (equipment owners) and Retail Channel Partners within a multi-brand compressor product support structure. The role regularly includes parts identification, documentation request fulfillment, troubleshooting, warranty administration, and fulfillment of general post-sales requests for (but not limited to) the following commercial products and their ancillary equipment:
<ul><li>Ingersoll Rand Small Reciprocating &amp; Small Rotary</li>
<li>DV Systems Small Reciprocating &amp; Small Rotary</li>
<li>Champion Small Reciprocating &amp; Small Rotary</li> 
</ul> 
Responsibilities:
<ul><li>Troubleshoot and diagnose failures on small compressed air equipment.</li>
<li>Provide parts identification, technical support, and warranty administration for end users and retail channel partners via phone, live chat, and email.</li>
<li>Acquire and maintain subject matter expertise in assigned air products, via classroom training, on-the-job training, and regular team interactions.</li>
<li>Regularly navigate and perform searches within a variety of databases.</li>
<li>Gain proficiency with support systems such as Salesforce, Tavant WMS, Oracle, etc.</li>
<li>Document support interactions within a case management system. Monitor and reply to web and email requests.</li>
<li>Create technical articles, videos, and troubleshooting tips for customers.</li>
<li>Participate as a Subject Matter Expert during relevant New Product Development (NPD) activities.</li>
<li>Fiscally responsible for parts valued from $10 to $4,000 USD.</li>
<li>Provide assistance and guidance to new team members as needed.</li>
<li>Manage multiple, simultaneous support cases via phone, chat, and email.</li>
<li>90% direct support responsibilities and 10% reliability responsibilities.</li>
<li>Phone Calls / Voice Messages - Per Day: 40-50</li>
<li>Emails / Text - Per Day: 30-40</li> 
</ul> 
Requirements:
<ul><li>High School Diploma.</li>
<li>3+ years of experience working with industrial equipment.</li>
<li>Experience and ability to work effectively acting on own initiative with minimal supervision requirement.</li>
<li>Basic knowledge of Microsoft Office applications.</li> 
</ul> 
Preferences:
<ul><li>Experience working with air compressors.</li>
<li>Knowledge of SAP, Oracle, Salesforce, and Windchill preferred.</li> 
</ul> 
Core Competencies:
<ul><li>Ability to analyze mechanical fitment and recognize physical discrepancies.</li>
<li>Ability to read and interpret technical drawings/schematics.</li>
<li>Effective technical writing skills and experience in creating clear and concise documents.</li>
<li>Willingness to develop a solid understanding of compressed air product operation, maintenance, and repair.</li>
<li>Demonstrated ability to function under pressure to meet tight deadlines and return customer equipment to operation.</li>
<li>The willingness and ability to perform hands-on equipment work, as required. Requires knowledge of safety procedures e.g. lock out/tag out, proper lifting practices, use of PPE to avoid personal injury, etc.</li>
<li>Keen understanding of systematic troubleshooting techniques and methodologies to diagnose failures on small equipment (&lt; 50HP).</li>
<li>Understanding of the principles of pneumatic control and small electrical components, including electric induction motors.</li>
<li>Sufficient experience and ability to work effectively, acting on own initiative with minimal supervision, is a requirement</li>
<li>Effective communication skills necessary to interact with peers and teams to resolve technical issues.</li>
<li>Planning and organizational skills with effective timely follow up.</li> 
</ul> 
Travel &amp; Work Arrangements/Requirements:
 
4 days onsite, 1 remote. 
 
What We Offer:
 
At Ingersoll Rand, we embrace a culture of personal ownership &mdash; taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. 
 
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com. 
 
To Apply:
 
Please apply via our website https://ir-jobs.dzconnex.com/ by June 16th in order to be considered for this position.</div><div></div>

Arcoro

<div>Why Arcoro?

Want to work with a solid company that&rsquo;s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you&rsquo;ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer&rsquo;s daily lives.

About the Job:
A Product Support Specialist provides advanced technical assistance to customers, handling escalated issues that require deeper troubleshooting and expertise. This role bridges the gap between frontline support and engineering teams, ensuring efficient resolution of complex problems while maintaining a high level of customer satisfaction.

What You Will Be Doing:
<ul>
<li>Diagnose and resolve escalated technical issues related to SaaS applications.</li>
<li>Collaborate with Tier 1 support teams to provide guidance and training.</li>
<li>Work closely with product &amp; development teams to identify and address recurring software bugs.</li>
<li>Advise on system configurations, updates, and advanced troubleshooting.</li>
<li>Document solutions and contribute to the knowledge base for future reference.</li>
<li>Communicate effectively with customers, ensuring timely resolution and follow-ups.</li>
<li>Regularly monitor communication through all company channels (Zendesk, Outlook, Teams, etc).
</li><li>Other customer care-related support duties as assigned</li>
</ul>
Competencies &amp; Experience:
<ul><li>Strong technical troubleshooting skills in SaaS environments.</li>
<li>Experience with cloud-based applications, APIs, and system integrations.</li>
<li>Familiarity with ticketing systems and CRM platforms.</li>
<li>Excellent problem-solving and communication abilities.</li>
<li>Ability to work collaboratively with cross-functional teams.</li>
<li>3+ years of experience with supporting SaaS product, B2B support; ideally with HCM or Payroll specific experience.
</li><li>Strong customer service, communication, and interpersonal skills.</li>
<li>Prior experience with Zendesk, Salesforce, or equivalent Support and CRM platforms</li>
<li>High School Diploma or Equivalent, College Degree Preferred</li>
</ul>
Perks and Benefits:
<ul>
<li>Competitive salary</li>
<li>401(k) with Company match</li>
<li>Medical/Dental/ Vision, STD/LTD, Life Insurance</li>
<li>Flexible Time Off and Company-paid holidays</li>
<li>Hybrid Work Schedules</li>
</ul>
About the Company

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro&rsquo;s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</div>

Product Support Specialist - Hybrid

Full Swing Golf Inc

<div>Description:

Full Swing Simulators is the largest US-based producer of golf and sport simulators that has been chosen as the Official Licensee of PGA TOUR and the Official Simulator Partner of the Golf Channel. Full Swing is the only company that gives players patented dual-tracking technology, combining high-speed cameras and infrared light wave technology provide unmatched swing data and real-time ball feedback. Users can dynamically experience more than 13 sports including golf, featuring the world's most iconic courses with the most innovative software in golf simulation. Team Full Swing boasts PGA TOUR Players Tiger Woods, Justin Rose, Jordan Spieth, Gary Woodland, Brandt Snedeker, Jason Day, the LPGA's Brooke Henderson, the NBA's Steph Curry and the NFL's Patrick Mahomes.
Being a part of Full Swing means joining a growing brand and team of people dedicated to innovating new experiences for golfers and athletes around the globe. Whether it is working on the most innovative technology in the industry, marketing our story with the best athletes in sports, selling to a growing audience that is looking for the latest in sports entertainment or helping our customers have the best possible experience, Full Swing has opportunities to be a part of a team that continues to develop and expand.
We are looking for a highly motivated team player to join our outstanding customer service team! As a Technical Product Support Specialist, you will provide top-tier technical support to both customers and distributors, manage case logs and resolutions, and maintain an exceptional level of customer service.
Primary Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced environment</li><li>
Create and document case history</li><li>
Manage case logs and resolutions</li><li>
Create Knowledge Base Articles based on case resolutions</li><li>
Follow up to ensure resolution and customer satisfaction</li><li>
Managing calls in queue</li></ul>
Work Days and Hours<ul><li>
Must be able to work shifts that span the weekend, Saturday, Sunday, or both days.</li></ul> 
Work Environment<ul><li>
This role operates in a hybrid or office-based environment, depending on company needs.</li><li>
Work is primarily performed in an office setting with standard working hours; however, occasional after-hours support may be required.</li><li>
The position requires frequent interaction with employees across different departments, requiring strong collaboration and communication skills.</li><li>
The role may involve sitting for extended periods, working on a computer.</li><li>
Able to lift 25 lbs.</li></ul>
Requirements:

Required Education, Experience &amp; Skills<ul><li>
Technical or Computer related degree</li><li>
2 + years providing technical support (phone, email, and/or on-site)</li><li>
Extensive knowledge of Windows 7/10</li><li>
Ability to troubleshoot PC hardware related issues</li><li>
Ability to troubleshoot, diagnose, and resolve product and service issues in a timely and efficient manner</li><li>
Intermediate knowledge of networking hardware and configuration</li><li>
Strong customer service and support skills</li><li>
Strong telephone skills</li><li>
Must be patient, self-motivated, detail oriented, and disciplined in time management</li></ul>
Preferred Education, Experience &amp; Skills<ul><li>
Knowledge and use of Salesforce a plus</li></ul>
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What We Offer:<ul><li>
Comprehensive Benefits Package &ndash; Medical, dental, and vision coverage, plus more</li><li>
401(k) with Company Match &ndash; Up to 4% contribution match</li><li>
Paid Time Off &ndash; Generous PTO and paid holidays</li><li>
Supportive Work Environment &ndash; A relaxed, non-corporate atmosphere</li><li>
Team Culture &ndash; Engaging team bonding events and activities</li><li>
Onsite Wellness &ndash; Access to a personal trainer and gym facilities for a healthy work-life balance</li></ul>
Ready to Grow with Us?
At our company, rapid growth means endless opportunities! We&rsquo;re committed to developing talent from within, offering clear career advancement paths across all roles. Over 70% of our managers&mdash;and many other key team members&mdash;were promoted internally. If you're eager to grow and make an impact, join us and see where your potential can take you!
Full Swing Golf is an Equal Opportunity Employer. We believe everyone has the power to make a difference and are committed to fostering an inclusive workplace. We provide equal employment opportunities regardless of sex, race, color, gender, religion, marital or domestic partner status, age, national origin, ancestry, disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, or genetic information. If you need an accommodation during the application or interview process, please contact hr@fullswinggolf.com.</div>

Technical Product Support Specialist (Onsite)

ClassLink

<div>Description:

At ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That&rsquo;s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning.
We&rsquo;re not just building tools, we&rsquo;re building what&rsquo;s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day.
Our team is driven by purpose and grounded in three core values:<ul><li>
Strive to Grow - always learning, improving, and innovating.</li><li>
Deliver Worthwhile Experiences - for our users, our partners, and each other.</li><li>
Contribute with Heart - putting people first in everything we do.</li></ul>
These values shape how we work, innovate, and support the communities we serve. If you&rsquo;re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and continuous improvement. ClassLink is the place for you.
As a temporary Product Support Specialist at ClassLink, you will play a critical role in providing technical assistance to end-users and customers. You will be responsible for ensuring that ClassLink products and services are operating at their best and meeting customer expectations. You will work closely with other members of the product support team to troubleshoot issues and provide timely resolutions to customer concerns.
This is a temporary position starting June 1 - October 30
We have a few shifts available:
Eastern time:
7:00AM-3:00PM
8:00AM-4:00PM
9:00AM-5:00PM
10:00AM-6:00PM
Responsibilities:<ul><li>
Provide first-level technical support to customers via phone, live chat, email, and remote sessions.</li><li>
Troubleshoot technical issues with ClassLink products and services.</li><li>
Monitor and manage support tickets in our ticketing system, ensuring timely resolution and accurate documentation.</li><li>
Escalate unresolved issues to appropriate internal teams and follow up until resolution is achieved.</li><li>
Maintain accurate and up-to-date records of customer interactions and issue resolution in the company's CRM system.</li><li>
Continuously improve customer satisfaction by actively seeking feedback and working to implement solutions that meet their needs.</li></ul> 
NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the ongoing needs of the organization.
Requirements:

About You:<ul><li>
You are a customer-focused individual with a passion for solving problems</li><li>
You have excellent communication skills and are able to explain technical concepts to non-technical audiences</li><li>
You have strong analytical skills and are able to troubleshoot complex technical issues</li><li>
You have a strong attention to detail and are able to maintain accurate records of customer interactions and issue resolution</li><li>
You are a team player who enjoys collaborating with others to achieve common goals</li></ul>
Requirements:<ul><li>
Associate&rsquo;s or Bachelor's degree in Information Technology or a related field preferred</li><li>
1+ years of experience in technical support or customer service.</li><li>
Strong problem-solving and troubleshooting skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>
Aptitude for acquiring skills in existing and new products and an eagerness to learn and stay up-to-date on your own</li><li>
Experience using support ticketing systems and CRM software is a plus</li></ul>
Benefits:<ul><li>
Retirement: 401(k) with 0.5:1 company match</li><li>
Comprehensive Health Coverage: Medical, dental, and vision plans</li></ul>
At ClassLink, we believe the best ideas come from bringing together diverse perspectives. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow.
ClassLink is proud to be an equal opportunity employer. We welcome candidates of all identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.
ClassLink is powered by passionate people dedicated to improving learning in classrooms everywhere. We do this by creating and delivering great products and having fun along the way. Learn more about us at www.classlink.com.</div>

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