product support specialist

Spektra Syestems LLC

<p>Work Experience : 1 to 2 Years</p><p>Work Timings : Rotational Shift</p><p><b>Location:</b> Currently remote but may transition to onsite in Bangalore post April 2026<br/>&#8203;<br/>As an Associate Product Support Specialist, you will play a vital role in ensuring our clients have a seamless experience while using our SaaS-based application. You will work closely with our clients, understanding their needs, and providing effective solutions to any challenges they may encounter. This role is ideal for a recent graduate who possesses a passion for technology, excellent communication skills, and a willingness to learn and grow within a dynamic environment.</p><p><b>Responsibilities:</b></p><ul><li>Provide timely and professional support to customers via various channels (email, chat, phone) regarding product-related inquiries, issues, and requests.</li><li>Troubleshoot and diagnose software-related issues reported by customers, guiding them through resolution steps.</li><li>Collaborate with cross-functional teams including development and QA teams to address complex technical issues and ensure prompt issue resolution.</li><li>Document and track customer interactions, issues, and solutions in our support ticketing system.</li><li>Assist in creating and maintaining product documentation, user guides, and knowledge base articles.</li><li>Contribute to ongoing improvement of product support processes and procedures.</li><li>Escalate critical or unresolved issues to appropriate teams and follow up until resolution.</li><li>Proactively identify opportunities for product improvements based on customer feedback and pain points.</li></ul><p>Requirements</p><ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</li><li>Strong passion for technology and willingness to learn about our SaaS-based application's functionalities and technical aspects.</li><li>Intermediate knowledge of SQL and the ability to write and execute SQL queries.</li><li>Excellent written and verbal communication skills to effectively interact with clients and internal teams.</li><li>Strong problem-solving skills with the ability to think analytically and logically.</li><li>Customer-focused mindset with a commitment to delivering exceptional service.</li><li>Ability to thrive in a fast-paced environment and manage multiple priorities effectively.</li><li>Detail-oriented and highly organized, with excellent time management skills.</li><li>Previous customer service experience or internships in a technical support role is a plus.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: Up to &#8377;600,000.00 per year</p><p>Application Question(s):</p><ul><li>If you are currently serving or have served your notice period, please mention your last working day (DD/MM/YYYY)*</li><li>Reason for Change*</li><li>Location: Currently remote but will transition to onsite in Bangalore post April 2026. Are you Ok?*</li><li>How many years of experience in product support/Application role?</li><li>How many years of experience with SQL?*</li><li>How can you rate yourself on SQL</li><li>What is your Current CTC (In LPA</li><li>What is your Expected CTC (In LPA)?</li><li>How soon can you Join</li><li>Are you comfortable working in Rotational shift?</li></ul><p>Work Location: In person</p>

Associate Product Support Specialist

MH Equipment

<p><b>About MH Equipment:</b></p><p>As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets.</p><p>We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions.</p><p><b>Amazing Culture, Thriving Company, Terrific Opportunity.</b></p><p><i><b>For more information on who we are and what we do, please visit our website at www.mhequipment.com.</b></i></p><p><b>Job Summary</b>: The Product Support Specialist is responsible for a full range of activities which will ensure the operational effectiveness, customer service and overall excellence of the company. The primary responsibility of this position is parts, service and warranty support for the dealers and end user product installations. This position, in cooperation with our Business Development Manager will also coordinate and administer the sales activities with our dealers. This position will work with our accounting staff to oversee and administer our inventories, payables, receivables and other reporting requirements to accurately and effectively track and analyze our business. This position will design and document workflow and make appropriate recommendations that will positively impact the organization. This position will engage with customers, dealers, factories and other team members in the development and growth of the business and overall customer satisfaction.</p><p><b>Job Responsibilities:</b></p><ul><li>Responsible for providing Dealers with service and parts support, application support and corresponding order administration.</li><li>Responsible for administering an effective product warranty program for Dealers including administering authorization and reimbursement of warranty repairs.</li><li>Responsible for working with factory representatives on warranty issues including obtaining authorization and reimbursement to the Distributor of warranty dollars.</li><li>Responsible for working with vendors to obtain product and/or service information such as price, availability and delivery schedule.</li><li>Responsible for maintaining company records and files of appropriate transactional activities including a master file of all sold and installed units.</li><li>Responsible to capture and retain all PDI documentation.</li><li>Responsible to maintain internal systems and files to reflect current pricing and other relevant information.</li><li>Responsible to provide communication and information to internal accounting departments to accurately and timely produce appropriate financial records, transactions and analysis.</li><li>Responsible for performing and coordinating all shipping and receiving duties including container loading and unloading, packaging, manifesting and import/export coordination and contracting.</li><li>Responsible to maintain all on-hand inventory for sale readiness including battery charging.</li><li>Responsible, in cooperation with the Business Development Manager, for Mariotti factory container ordering to ensure appropriate product flow, inventory and order fulfillment and aligning battery and accessory ordering to match accordingly.</li><li>Responsible for new unit prep, modification and delivery to the dealer or end user.</li><li>Responsible for maintaining on-site and off-site equipment inventory, including tracking ROA and inventory turns.</li><li>Responsible for developing and implementing (manual and automated) standard operating procedures: including procedures for sales, parts, warranties, etc.</li><li>Provide assistance with the research and development of existing and prospective product lines.</li><li>Provide assistance with ROI tools highlighting benefits of our product lines in specific applications and against competitive technologies.</li><li>Provide assistance with the development and support the implementation of short-term and long-term business and operational plans that support business including establishing operational measurement and forecasting projections.</li><li>Provide assistance with administering divisional and dealer performance measurement systems.</li><li>Provide assistance in administering Dealer agreements and ensuring Dealer compliance.</li><li>Provide assistance needed to: track and manage annual marketing plans detailing plans for market penetration, evaluation, and exposure; overseeing a Dealer co-op program; distribute dealer marketing materials; and generating customer presentation materials.</li><li>Provide assistance, research and input into business growth opportunities, marketing, and pricing strategies.</li><li>Field travel to Dealers may occur occasionally to assist with dealer training, sales calls, relationship development or dealer recruiting.</li><li>Responsible for maintaining records and keeping accurate documentation for the company&rsquo;s operations.</li><li>Adhere to all Company Policies and Work Rules.</li><li>Follow policies and procedures.</li><li>Perform all other duties as assigned.</li></ul><p><b>Position Requirements: </b></p><ul><li>Technical background and knowledge of the material handling industry is a plus but not required.</li><li>Strong oral and written communication skills.</li><li>Strong computer skills in Excel, Word and PowerPoint.</li><li>Valid driver&rsquo;s license and proof of insurance.</li><li>Must be able to meet the physical requirements of the job.</li><li>Regular and prompt attendance.</li><li>Primary core value of integrity.</li></ul><p><b>Working Conditions:</b> Flexibility to work when the dealer needs or operations require it, which may exceed 40 hours per week. This is a salaried exempt position.</p><p><b>Benefits:</b></p><ul><li><b>Uniquely MH:</b> Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, Family Life and Marriage Counseling, and His First Foundation.</li><li><b>Excellent Compensation:</b> Great pay, pay bonus incentives, 401K with employer match, company cell phone and laptop.</li><li><b>Generous PTO:</b> Paid vacation, holidays, personal, sick days, charity time off.</li><li><b>Great Insurance: </b>Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.</li><li><b>Company Support: </b>Continuous training, safe working environment.</li></ul><p><b>MH Equipment is proud to be an Equal Opportunity Employer</b></p><p>Job Type: Full-time</p><p>Work Location: On the road</p>

Mariotti USA Product Support Specialist

Podium

<div>
 At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
 <br/>
 <br/>
 Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes&rsquo; Next Billion Dollar Startups, Forbes&rsquo; Cloud 100, the Inc. 5000, and Fast Company&rsquo;s World&rsquo;s Most Innovative Companies.
 <br/>
 <br/>
 At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
 <br/>
 <br/>
 Our Customer Support efforts are essential to our customers' experience, helping to answer questions, troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business!
 <br/>
 <br/>
 People who thrive in this role are curious and creative; they&rsquo;re driven by empowering others to be successful. They&rsquo;re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.
 <br/>
 <br/>
 <strong>
  What you will be doing:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
  </li>
  <li>
   You will deliver a &ldquo;human-first&rdquo; experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
  </li>
  <li>
   You will become an expert in Podium products, both at a technical and customer use-case level.
  </li>
  <li>
   You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
  </li>
  <li>
   You will work with Podium to increase organizational efficiencies, share feedback, and help others work smarter while driving customer value higher.
  </li>
  <li>
   You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term!
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  General terms of contract fulfillment:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ticket Resolution + Case Volume
  </li>
  <li>
   Customer Satisfaction + Quality of Customer Interactions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What experience you should have:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   MUST SPEAK ENGLISH FLUENTLY
  </li>
  <li>
   Must be geographically based in Lahore, Pakistan
  </li>
  <li>
   Must be available to work onsite at our Lahore office location
  </li>
  <li>
   2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you&rsquo;ve influenced customers for the better
  </li>
  <li>
   Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
  </li>
  <li>
   Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
  </li>
  <li>
   The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
  </li>
  <li>
   Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
  </li>
  <li>
   You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
  </li>
  <li>
   You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What you should know:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be available to provide the services within U.S. business hours
  </li>
 </ul>
</div>


Product Support Specialist (Lahore, Pakistan)

Abunayyan Holding

<div>
 <p>
  <strong>
   Job Title: Product Specialist
  </strong>
 </p>
 <p>
  <strong>
   Industry: Abunayyan Trading Company
  </strong>
 </p>
 <p>
  <strong>
   Industry / Domain: Trading / Heavy Machinery / Industrial Equipment
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  The Product Specialist is responsible for supporting the Machinery Sales Division through effective product administration, data analysis, coordination with internal departments, and supporting the sales team in achieving monthly and annual targets. The role ensures smooth product operations, accurate reporting, customer support, and efficient workflow across sales, procurement, logistics, and finance. With at least 7 years of relevant experience, the Product Specialist contributes to enhanced operational efficiency and business performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   1. Business Administration (40%)
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Manage clerical, administrative, and secretarial functions to support the Product and Sales teams
   </strong>
   .
  </li>
  <li>
   Follow up with sales representatives to collect full payments for reserved/sold units in alignment with monthly targets.
  </li>
  <li>
   Support KAMs, AKAMs, and the Product Manager in meeting monthly and annual business goals.
  </li>
  <li>
   Coordinate and arrange business travel, including hotel bookings and flight arrangements.
  </li>
  <li>
   Prepare official letters, memos, presentations, and documentation as required.
  </li>
  <li>
   Communicate regularly with Procurement, Purchasing, and Logistics departments to ensure smooth operations.
  </li>
  <li>
   Maintain and monitor monthly stock reports and update product availability.
  </li>
  <li>
   Coordinate demo unit planning, scheduling, and delivery to customers.
  </li>
  <li>
   Manage weekly collections and follow up on outstanding payments.
  </li>
 </ul>
 <p>
  <strong>
   2. Data Analysis &amp; Problem Solving (30%)
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Analyze monthly and yearly gross and net income figures and prepare graphical reports for management review.
   </strong>
  </li>
  <li>
   Support customer issue resolution by coordinating with relevant teams and ensuring customer satisfaction.
  </li>
  <li>
   Assist in identifying operational challenges and provide recommendations for continuous improvement.
  </li>
 </ul>
 <p>
  <strong>
   3. Performance &amp; Team Coordination (30%)
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Coordinate with the logistics team to plan, schedule, and supervise the loading and offloading of units.
   </strong>
  </li>
  <li>
   Support the Product Manager and Division Head in achieving performance targets.
  </li>
  <li>
   Maintain detailed logs of imported units, ensuring customs registration and documentation are consistently updated.
  </li>
  <li>
   Handle a variety of administrative tasks to ensure seamless departmental operations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience Required:
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    7 years of experience
   </strong>
   in product support, administration, or a similar role within a trading or machinery-related business.
  </li>
 </ul>
 <p>
  <strong>
   Education Required:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Business Administration, Marketing, Industrial Engineering, or a related field.
  </li>
 </ul>
 <p>
  <strong>
   Technical Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong communication and coordination skills
  </li>
  <li>
   Commercial awareness and negotiation skills
  </li>
  <li>
   Partner and supplier relationship management
  </li>
  <li>
   Product and service knowledge
  </li>
  <li>
   Data analysis and reporting
  </li>
  <li>
   Research and information gathering
  </li>
  <li>
   Risk &amp; compliance awareness
  </li>
  <li>
   Proficiency in documentation and record keeping
  </li>
 </ul>
</div>


Product Specialist

Youandeye Advertising LLC

<p>We are looking for a proactive and detail-oriented <b>Emirati Product Specialist</b> to support product development, market research, sales support, and client engagement. This role plays a key part in ensuring product success by coordinating between the sales, marketing, and technical teams while maintaining strong knowledge of the company&rsquo;s products and services.</p><p><b>Requirements</b></p><ul><li><b>UAE National (Emirati)</b> &ndash; Mandatory</li><li>Bachelor&rsquo;s degree in <b>Business, Marketing, Engineering, IT, or related fields</b></li><li>Fresh graduate or <b>1&ndash;2 years experience</b> in sales, product support, or marketing</li><li>Strong communication and presentation skills in <b>Arabic and English</b></li><li>Proficiency in MS Office (Word, Excel, PowerPoint)</li><li>Ability to grasp technical concepts quickly</li><li>Strong analytical, research, and documentation skills</li><li>Ability to multitask and work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li></ul><p><b>Preferred Qualities</b></p><ul><li>Interest in product development and customer engagement</li><li>Problem-solving and critical-thinking ability</li><li>Confidence in client interactions and product demos</li><li>Team player with strong coordination skills</li></ul><p>Job Type: Full-time</p>

Product Specialist-EMIRATI (UAE National)

Niche Pack

<p><b>Product Description Specialist (English)</b></p><p>We are looking for a Product Description Specialist who can write clear, simple, and engaging product content for our website and online marketplaces. The ideal candidate should have good English writing skills and an eye for detail.</p><p><b>Key Responsibilities:</b></p><ul><li>Write accurate and easy-to-read product titles and descriptions</li><li>Check product details such as size, features, material, and specifications</li><li>Update and proofread existing product content when needed</li><li>Coordinate with the purchase and content teams to ensure correct information</li><li>Follow internal style guidelines for writing and formatting</li><li>Maintain consistency across all product listings</li></ul><p><b>Requirements:</b></p><ul><li>Strong English writing and editing skills</li><li>1 to 4 years of experience in content writing or product listing</li><li>Ability to understand product features and convert them into simple text</li><li>Good attention to detail and accuracy</li><li>Basic knowledge of e-commerce platforms is an added advantage</li></ul><p><b>Salary Package:</b> Based on experience<br/><b>Location:</b> Dubai<br/><b>Availability:</b> Immediate joiners preferred</p><p>If the role suits your skills, please apply with your updated CV.</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,000.00 - AED4,000.00 per month</p>

Product Description Specialist (English)

<div></div><div><div><div><div><ul><div>5 - 7 Years</div>
<div></div><div>1 Opening</div>
 <div>Kochi, Trivandrum</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p>Role Proficiency:</p>
<p>
Ensure on time delivery and support to meet client requirements on product/project specifications. Manage team activities and ensure readiness of the support echo system for customers.
</p><p>Outcomes:</p>
<div>
<ul><li> Understand and analyse business and technical specifications and requirements as well as the impact to product/application/system</li></ul>
<ul><li> Create innovative solutions to meet the support needs of our customers</li></ul>
<ul><li> Plan and implement User Success team's defined and evolving processes</li></ul>
<ul><li> Drive all technical and functional issues towards closure</li></ul>
<ul><li> Co-ordinate with product engineers for application bug and enhancement requirements</li></ul>
<ul><li> Responsible for building and maintaining up-to-date product documentation/knowledge base</li></ul>
<ul><li> Respond to user inquires through various communication channels including phone email chat etc. Answer questions regarding how to use the product and tool features to accomplish their specific tasks or milestones.</li></ul>
<ul><li> Lead the associates and own the quality and timeliness of their work.</li></ul>
</div>
<p></p><p>Measures of Outcomes:</p>
<div>
<ul><li> Reduce the number of calls / reports to Operational Team</li></ul>
<ul><li> Zero major incidents (like blocker bugs or data-loss) reported by the Client</li></ul>
<ul><li> Personal achievement of quarterly/yearly objectives (OKR Assignments)</li></ul>
<ul><li> Customer process compliance</li></ul>
<ul><li> Completeness of requirements traceability matrix</li></ul>
<ul><li> Compliance to support playbook standards and guidelines.</li></ul>
<ul><li> Adherence to timelines for project delivery</li></ul>
<ul><li> Customer feedback on support provided</li></ul>
<ul><li> Compliance to the industry domain standards and guideline</li></ul>
<ul><li>Achievement of quarterly/yearly objectives (OKR Assignments) by team</li></ul>
</div>
<p></p><p>Outputs Expected:</p>
<p>
Implementation &amp; Support:</p>
<div>
<ul><li>Follow product standards<br>
quality assurance norms and guidelines</li></ul>
<ul><li>Conduct peer reviews during implementation and support. Log peer review defects in the appropriate tool</li></ul>
<ul><li>Participate in deployment activities like reviewing all deliverables per the delivery checklist. Prepare and review deployment documents and mock testing all deliverables</li></ul>
<ul><li>Provide support to the Senior Product Specialist in defect analysis and resolution</li></ul>
<ul><li>Participate in periodic internal review meetings. Report status regularly to Leads<br>
Specialists and Directors</li></ul>
<ul><li>Provide inputs for estimation<br>
impact analysis in area of responsibility. Report time<br>
effort and status accurately</li></ul></div><br>
<p><br>
Product Delivery &amp; Management:</p>
<div>
<ul><li>Provide support to the product engineer<br>
through analysing customer feedback<br>
providing recommendations through interactions with the customer
</li></ul><ul><li>Identifies the system improvement opportunities based on tracking product support requests or repetitive issues. Make recommendations to development and engineering on potential solutions</li></ul>
<ul><li>Participate in periodic internal review meetings. Report status regularly to the Product Support Specialist.</li></ul>
<ul><li>Manage end-to-end Production Support process; including production instances and customer specific implementations.</li></ul>
<ul><li>Collaborate with Delivery Managers and Leads to plan and execute transition from development phase to production support phase of various implementations.</li></ul></div><br>
<p><br>
Capability Building:</p>
<div>
<ul><li>Prepare guidelines and checklists for the team. Create and deliver training on products and modules;</li></ul></div><br>
<p><br>
Knowledge Management:</p>
<div>
<ul><li>Contribute towards updating knowledge assets. Conduct knowledge transfer sessions for new joiners in the team.</li></ul></div><br>
<p><br>
People Management:</p>
<div>
<ul><li>Enable careers of team members.</li></ul>
<ul><li>Build positive working relationship with lead product consultants<br>
principal product consultants and the products and professional services functional team; customer account team<br>
service line teams<br>
and support teams.</li></ul>
<ul><li>A strong desire to teach and mentor junior and mid-level associates; directing growth and goals of individual team members is essential</li></ul>
</div>
<p></p><p>Skill Examples:</p>
<div>
<ul><li> Ability to troubleshoot issues with Products Engineering and Services</li></ul>
<ul><li> Excellent communicator &ndash; ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion</li></ul>
<ul><li> Capable of identifying and resolving obstacles. A creative problem solver</li></ul>
<ul><li> Strong communication and documentation skills.</li></ul>
<ul><li> Reliable with good time management skills</li></ul>
<ul><li> Excellent problem-solving skills</li></ul>
<ul><li> Software Development Cycle &amp; Techniques: Demonstrates working knowledge of SDLC process (e.g. Waterfall Agile XP) adhering to best practices.</li></ul>
<ul><li> Uses knowledge base of various implementations to define best practices; proposing optimal solutions and recommendations at the enterprise level</li></ul>
<ul><li> Uses Project Metrics knowledge to understand relevance of the project. Collate project metrics sharing with relevant stakeholders. Understand and apply the tools used to track metrics</li></ul>
<ul><li> Collaborate with stakeholders to improve and customize reports related to production support</li></ul>
<ul><li> Strong organizational and planning skills; an exceptionally good team player</li></ul>
</div>
<p></p><p>Knowledge Examples:</p>
<ul>
<li> Knowledge in Product development cycle
<div> <ul><li>Experience with DevOps and CI/CD tools</li></ul>
<ul><li> Knowledge in product deployment and implementation processes</li></ul>
<ul><li> Domain / Industry: A working knowledge of standard business processes within the relevant industry vertical customer business domain</li></ul>
<ul><li> UST and other chosen COTS Product Features / Functionality: Specialized knowledge (awareness) of functionality of a specific product</li></ul>
<ul><li> Different Implementations: Demonstrates operational knowledge of 2 or more different kinds of implementations (upgrade new implementation conversion / migration enhancements maintenance interfaces testing) for a specific product</li></ul>
<ul><li> Configuration Management: Demonstrates specialized knowledge of configuration items configuration management tools and processes</li></ul>
<ul><li> Software Development Process Tools &amp; Techniques: Demonstrates experience in end -to- end SDLC process (e.g. Waterfall Agile XP) programming principles tools and applying best practices.</li></ul>
<ul><li> Knowledge Management Tools &amp; Techniques: Fundamental comprehension of industry knowledge management tools (such as portals wiki) UST and customer knowledge management tools techniques (such as workshops classroom training self-study application walkthrough and reverse KT)</li></ul>
<ul><li> Technical Standards Documentation &amp; Templates: Basic knowledge of various document templates and standards (such as business blueprint design documents and test specifications)</li></ul></div><br>
<p></p>Additional Comments:
<p></p>
<p>Role Proficiency: Develops applications and selects appropriate technical options. Optimizes application development maintenance and performance by employing design patterns and by reusing proven solutions. Independently account for others' developmental activities and assists Lead I &ndash; Product Engineering Outcomes: Understand product requirements and user stories from customer discovery process Create high/low level design document and maintain necessary artefacts Ensure requirements coverage of complex features with unit test cases Ensure appropriate technical options for development are selected such as reusing improving or reconfiguration of existing components or create own solutions Troubleshooting development and production problems across multiple environments and operating platforms. Provide technical guidance to the team to resolve challenging programming and design problems Create effort estimation and ETA for the deliverables ensure adherence to timelines/SLAs wherever applicable Ensure code coverage and code quality by active participation in architecture / code reviews Ensure adherence to the best practices and standards with provision of periodic status updates Execute test cases and prepare release document in line with the requirements Ensure career progression for Associate Product Engineers via focused mentoring and grooming Ensure career progression for Associate Product Engineers &amp; Product Engineers I via focused mentoring and grooming Optimises efficiency cost and quality Influence and improve customer satisfaction Influence and improve employee engagement within the project teams Set OKRs for self/team and also provide feedback to these goals of team members Measures of Outcomes: Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non-compliance issues Number of reusable components/libs developed Adherence to mandatory domain certification/ product certifications Personal achievement of quarterly/yearly objectives (OKR Assignments HIG Stretch goals) Outputs Expected: Product Requirements: Understand the functional/ non functional requirements gathered from the stakeholders (Architect Product Manager Product Lead Client) for enhancement. Participate in cross functional meetings to review Product Marketing user stories and Functional Requirements and create clarification list to resolve ambiguities; Conduct feasibility study to understand the impact of user stories on the existing product; Provide inputs to the development lead on estimation Understand new / complex product requirements (functional and non functional) ; Create a low level design document (which captures class level diagram and attributes mapped to the class and sequence diagram) based on the understanding of high level design; 6. Seek review inputs from the Architect and incorporate the same Product Design and Development: Develop/Support scripts (like Powershell scripts) that automate configuration/build/deployment tasks Onboard and extend existing tools to product dev/support teams Deliver components that automates parts of the build/deploy lifecycle for products Configure a CI/CD pipeline that can be used by application development/support teams Create POCs to identify the feasibility of new technologies/ products and share the findings with the architecture team for new products Provide technical inputs for product research design analysis testing process improvement and complex troubleshooting for critical and large projects; Create high level software design (HLSD) documents under the guidance of Architects Provide technical expertise to resolve challenging programming and design problems Participate in architecture / code reviews and eliminate implementation problems early in development cycle Create and low level design document for product enhancement Seek review inputs from the product specialist Build code as per the design document Support the client in user acceptance testing if required Product Testing: Review Test Cases and Test Plan; Conduct Integration testing and resolve defects/bugs Product Training and Documentation: Provide inputs to technical publications and review documentation of key features as required. Product Sign Offs: Resolve existing issues Gather users&rsquo; feedback from the client and identify ways to enhance the usability Project Management: Provide inputs on the status of the module development to the development lead. People Management: Mentor Software Engineers and conduct one on one sessions to coach team members; Enable high performance for team members using FAST G&amp;F Skill Examples: Uses Domain / Industry Knowledge to ind</p>
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</ul></div><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>Production Support,Production Engineering,Production Environment</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Lead I - Product Support

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