product support specialist

Notion

<div>
 
 About Us
 
 
 
 Notion helps you build beautiful tools for your life&rsquo;s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email&mdash;with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
 
 
 In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
 
 
 
 About The Role
 
 
 
 You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.
 
 
 
 What You'll Achieve
 
 
 
 <ul>
 <li>
 Resolve customer issues leveraging your technical expertise and act as the primary point of escalation for our external support teams.
 </li>
 <li>
 Reproduce customer issues, perform initial triage and file software defects and feedback with Engineering
 </li>
 <li>
 Work cross-functionally across engineering and product to build processes and manage issues.
 </li>
 <li>
 Develop deep product and platform expertise, diagnose and prevent recurring issues while contributing to feedback loops that improve both product quality and existing workflows.
 </li>
 <li>
 Manage to key performance metrics defined within the CX Team.
 </li>
 <li>
 Create and maintain internal knowledge libraries and contribute to the creation of user-facing content.
 </li>
 <li>
 Should be open to 24/5 shift model and participate in an on-call rotation to assist customers outside of normal working hours.
 
 
 </li>
 </ul>
 
 Skills You'll Need To Bring
 
 
 
 <ul>
 <li>
 3-5 years in a support capacity focusing on escalated issue and/or technical troubleshooting. A track record of contributing to performance metrics like customer satisfaction and response time.
 </li>
 <li>
 Exceptional problem-solving skills capable of diagnosing complex technical issues, querying data, and review product logs. You can drive problems to resolution efficiently and effectively.
 </li>
 <li>
 Proven ability to collaborate with cross-functional partners (i.e. Engineering, Product, and Operations) to drive long-term solutions and ensure customer feedback informs product improvements.
 </li>
 <li>
 Experience contributing or owning projects to optimizing processes, workflows, and support operations that drive performance improvements. You have strong organizational skills to manage multiple tasks in a fast-paced environment.
 </li>
 <li>
 Excellent written and verbal communication skills**.** You are capable of distilling complex, technical material to non-technical audiences.
 </li>
 <li>
 Ability to balance user expectations with policies and compliance boundaries. Ability to work under pressure while remaining focused and professional.
 
 
 </li>
 </ul>
 
 Nice To Haves
 
 
 
 <ul>
 <li>
 Strong analytical skills with a passion for interpreting data to improve decision-making and outcomes.
 </li>
 <li>
 Experience with tools and technologies like Zendesk, SQL databases, APIs, AI tools.
 
 
 </li>
 </ul>
 We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you&rsquo;re excited about a role but your past experience doesn&rsquo;t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you&rsquo;re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
 
 
 Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
 
 
 By clicking &ldquo;Submit Application&rdquo;, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion&rsquo;s Global Recruiting Privacy Policy.
 
 
</div>

Product Support Specialist

5th Axis

<div><h1 class="jobSectionHeader">Become the Voice of Innovation at 5th Axis</h1>
At 5th Axis, we&rsquo;re global leaders in precision machining, automated production, and turnkey manufacturing solutions. From workholding systems to zero-point technology&mdash;we design, build, and deliver it all. We don&rsquo;t just make products; we empower machinists and manufacturers worldwide.
If you&rsquo;re passionate about solving technical challenges, love helping people, and want to be part of a team that&rsquo;s shaping the future of advanced manufacturing, we want you here.
<h2 class="jobSectionHeader">Be the Expert Behind the Experience</h2>
Are you energized by helping others succeed? Do you enjoy troubleshooting, teaching, and making complex machining challenges easier for customers? As a Product Support Specialist , you&rsquo;ll be the first point of contact for machinists, engineers, and partners who rely on our products every day.
You&rsquo;ll combine your CNC machining know-how with customer-first service to provide technical support, guide product selection, and make sure every interaction reflects the 5th Axis standard of excellence.
<h2 class="jobSectionHeader">What You&rsquo;ll Do Here</h2>
<ul><li>Provide hands-on technical support for workholding products, zero-point systems, and related accessories.
</li><li>Troubleshoot customer machining issues and escalate complex cases to engineering when needed.
</li><li>Respond to inquiries via phone, email, and other platforms&mdash;always with professionalism.
</li><li>Assist with order entry, RMAs, shipping coordination, and replacement parts.
</li><li>Document interactions, issues, and solutions in CRM and ERP systems (Epicor, Salesforce preferred).
</li><li>Deliver training and product knowledge to customers.
</li><li>Share feedback with internal teams to drive continuous product and service improvements.
</li></ul><h2 class="jobSectionHeader">What You&rsquo;ll Bring</h2>
<ul><li>3+ years as a CNC operator, setup machinist, or similar technical role.
</li><li>Strong knowledge of 3, 4, and 5-axis machining centers, workholding, and zero-point systems.
</li><li>Excellent communication skills&mdash;you can explain technical concepts clearly.
</li><li>Familiarity with ERP and CRM platforms (Epicor and Salesforce a plus).
</li><li>Highly organized, detail-focused, and able to juggle multiple priorities.
</li><li>Bilingual (English/Spanish) is a plus, but not required.
</li><li>High school diploma or equivalent required; technical degree, certificate, or apprenticeship preferred.
</li></ul><h2 class="jobSectionHeader">Why You&rsquo;ll Love Working With Us</h2>
<ul><li>Competitive salary + performance-based bonuses
</li><li>100% company-paid medical &amp; dental premiums
</li><li>Company-paid life &amp; disability insurance
</li><li>401(k) with 4% match
</li><li>Generous PTO + paid holidays
</li><li>Real opportunities for career growth and advancement (90% of our managers started here!)
</li><li>Supportive, non-corporate culture where your ideas matter
</li><li>Fun and meaningful team events
</li></ul><h2 class="jobSectionHeader">Ready to Build Customer Success With Us?</h2>
This isn&rsquo;t just a support role&mdash;it&rsquo;s your chance to be the bridge between world-class products and the people who use them. If you&rsquo;re ready to apply your technical skills in a customer-facing role with real impact, this is where your future takes off.
Apply today and let&rsquo;s build it together&mdash;with 5th Axis.
5th Axis is proud to be an equal opportunity employer. We celebrate diversity, value unique perspectives, and believe everyone has the power to make an impact. If you need accommodations during the application or interview process, email us at careers@5thaxis.com.</div>

Product Support Specialist IV

PNC Financial Services Group

Job Profile
 
Position Overview
 At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
 
As an Operations Product Support Specialist II within PNC Midland Group, you will be based remotely within Charlotte, North Carolina.
 
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
 
Job Description
 
Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met while also providing training and mentoring support to the team.
 Establishes process performance measurements and oversees business impact. May implement critical business support services. Communicates performance statistics to internal stakeholders and senior management.
 Promotes and monitors the production workflow and assists team members with complex escalation process issues. Independently identifies and resolves exceptions and serves as a point of escalation.
 Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes. Actively seeks out business partners and team members for collaboration.
 Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.
 
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
 Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
 Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
 
Qualifications
 
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
 
Preferred Skills Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)
 
Competencies Accuracy and Attention to Detail, Business Process Design, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Process Management, Standard Operating Procedures
 
Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
 
Education Bachelors
 
Certifications No Required Certification(s)
 
Licenses No Required License(s)
 
Benefits
 PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
 
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
 
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards .
 
Disability Accommodations Statement
 
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
 
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
 
Equal Employment Opportunity (EEO)
 
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
 
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
 
California Residents
 
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Operations Product Support Specialist II

Independence Pet Holdings

<div><div>Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.</div><div></div><div> 
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.</div><div></div><div>
PetPlace, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.</div><div></div><div>
Help make a difference in the lives of animals and the people who care for them. We're looking for a compassionate, tech-savvy support agent to assist shelters and rescues using our 24Pet products and services. You'll troubleshoot issues, guide users through features, and ensure every interaction is smooth, helpful, and empathetic.</div><ul><li>
Investigates escalated issues by reviewing initial support notes and gathering additional information from customers.</li><li>
Updates tracking system and conveys customer feedback to product development team.</li><li>
Responsible for support to end users of software products and offers.</li><li>
Documents, monitors, and follows up on client issues.</li><li>
Escalates client issues to internal team and/or external partner contacts.</li><li>
Monitors tickets submitted to development team to ensure resolution of customers&rsquo; issues.</li><li>
Works with development and design teams on bug replication/documentation, feature requests/application specifications, application testing, quality assurance and/or scrum.</li><li>
Performs other duties and responsibilities as assigned.</li></ul><div>
Experience:</div><ul><li>
3 years&rsquo; relevant experience</li><li>
Strong consideration for someone with Chameleon software use.</li></ul><div></div><div>
Education:</div><div>
Must meet one of the following requirements:</div><ul><li>
Bachelor&rsquo;s Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college)</li><li>
Associate&rsquo;s Degree in a Technical Field</li><li>
Certification in relevant focus area</li></ul><div> 
Level Specific Responsibilities:</div><ul><li>
Handles escalated issues come from subordinate IT support groups</li><li>
Assists with User Adoption Testing (UAT) efforts for new functionality</li><li>
Assists on special projects as needed</li><li>
May handle Tier 2 escalations</li></ul><div> 
Accountability/Complexity:</div><ul><li>
Works independently on moderately complex projects/assignments and seeks guidance on projects/assignments of higher complexity.</li><li>
May provide guidance and assistance to entry level professionals and/or support employees.</li></ul><div></div><div>
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:</div><ul><li>
Comprehensive full medical, dental and vision Insurance</li><li>
Basic Life Insurance at no cost to the employee</li><li>
Company paid short-term and long-term disability</li><li>
12 weeks of 100% paid Parental Leave</li><li>
Health Savings Account (HSA)</li><li>
Flexible Spending Accounts (FSA)</li><li>
Retirement savings plan</li><li>
Personal Paid Time Off</li><li>
Paid holidays and company-wide Wellness Day off</li><li>
Paid time off to volunteer at nonprofit organizations</li><li>
Pet friendly office environment</li><li>
Commuter Benefits</li><li>
Group Pet Insurance</li><li>
On the job training and skills development</li><li>
Employee Assistance Program (EAP)</li></ul></div>

Technical Product Support Specialist

Podium

<div>
 At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
 
 
 Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes&rsquo; Next Billion Dollar Startups, Forbes&rsquo; Cloud 100, the Inc. 5000, and Fast Company&rsquo;s World&rsquo;s Most Innovative Companies.
 
 
 At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
 
 
 Our Customer Support efforts are essential to our customers' experience, helping to answer questions, troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business!
 
 
 People who thrive in this role are curious and creative; they&rsquo;re driven by empowering others to be successful. They&rsquo;re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.
 
 
 
 What you will be doing:
 
 
 
 <ul>
 <li>
 You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
 </li>
 <li>
 You will deliver a &ldquo;human-first&rdquo; experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
 </li>
 <li>
 You will become an expert in Podium products, both at a technical and customer use-case level.
 </li>
 <li>
 You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
 </li>
 <li>
 You will work with Podium to increase organizational efficiencies, share feedback, and help others work smarter while driving customer value higher.
 </li>
 <li>
 You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term!
 
 
 </li>
 </ul>
 
 General terms of contract fulfillment:
 
 
 
 <ul>
 <li>
 Ticket Resolution + Case Volume
 </li>
 <li>
 Customer Satisfaction + Quality of Customer Interactions
 
 
 </li>
 </ul>
 
 What experience you should have:
 
 
 
 <ul>
 <li>
 MUST SPEAK ENGLISH FLUENTLY
 </li>
 <li>
 Must be geographically based in Lahore, Pakistan
 </li>
 <li>
 Must be available to work onsite at our Lahore office location
 </li>
 <li>
 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you&rsquo;ve influenced customers for the better
 </li>
 <li>
 Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
 </li>
 <li>
 Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
 </li>
 <li>
 The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
 </li>
 <li>
 Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
 </li>
 <li>
 You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
 </li>
 <li>
 You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)
 
 
 </li>
 </ul>
 
 What you should know:
 
 
 
 <ul>
 <li>
 Must be available to provide the services within U.S. business hours
 </li>
 <li>
 Compensation: $800 USD + Benefits (Fixed Compensation)
 </li>
 </ul>
</div>

Product Support Specialist (Lahore, Pakistan)

Dream Games

<div>
 
 We are looking for a passionate new grad to join our team as a Product Specialist. This is an exciting opportunity to ensure the game&rsquo;s success and growth by contributing to developing the product roadmap. In the studio, you will work closely with engineers and artists to create games that will be played by millions of people all around the world.
 
 
 
 
 
 At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for!
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Improving game experience based on metrics and user feedback
 </li>
 <li>
 Designing game mechanics and features
 </li>
 <li>
 Thinking creatively to design unique, fun, and engaging features for our players
 </li>
 <li>
 Analyzing a massive amount of player data to make design decisions
 </li>
 <li>
 Structuring, running, and monitoring A/B tests and deriving insights using statistical analysis
 </li>
 <li>
 Staying up-to-date with the mobile market, playing and analyzing mobile games, and sharing new insights with the team
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Fresh graduate with a bachelor's degree
 </li>
 <li>
 Passion for games and game development
 </li>
 <li>
 Strong analytical skills to make data-driven decisions
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Appreciation and understanding of teamwork
 </li>
 </ul>
 
 
 
 
 
 Compensation &amp; Benefits
 
 
 
 
 
 <ul>
 <li>
 Monthly net salary is 240.000 TL
 </li>
 <li>
 Health, dental, and vision insurance with %100 coverage
 </li>
 <li>
 Relocation support as needed
 </li>
 </ul>
</div>

Product Specialist (New Grad)

Vertigo

<div>We create amazing games that rank at the top on both iOS and Android, loved and played by over 150 million fans worldwide!
Check out our smash-hit games:
 Critical Strike &ndash; Download it here<ul><li>&#65039; Polygun Arena &ndash; Download it here</li></ul>
We&rsquo;re now looking for a passionate Product Specialist (New Grad) to join our dynamic team in Istanbul. This is an on-site role, requiring you to work 5 days a week from our office in Levent.
Don&rsquo;t miss the chance to shape the future of gaming and make your mark on millions of players around the world!
 Watch our office video to get an inside look at the great work environment you'll be joining. 
 
Responsibilities<ul>
<li>Work collaboratively with developers and artists to ensure successful updates</li>
<li>Test for user experience, functionality, and performance</li>
<li>Deconstruct competing games and provide reference videos, screenshots, etc.</li>
<li>Analyze game analytics to improve the player experience and KPIs</li>
<li>Optimize the product development process</li>
</ul>Requirements<ul>
<li>Fresh graduate with a bachelor's degree</li>
<li>Excellent analytical and logical capabilities</li>
<li>Excellent attention to detail and a strong desire to iterate and improve</li>
<li>Passion for mobile games to increase player engagement, retention, and monetization</li>
<li>Ability to understand and think creatively about the most engaging game features</li>
<li>Proactive, self-motivated, and organized</li>
</ul>Benefits
 Competitive net salary
 Meal Card
 Private Health Insurance
 Monthly-based financial support for educational platforms
 Company equity: Share in the company to make you an owner, not just an employee
 Birthday leave
 Retention bonus
 Referral bonus
 5 days of annual leave from the start date</div>

Product Specialist - New Grad

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