product support technician

Zimmer Biomet

<div>At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient&rsquo;s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.<div><div><div><h2 class="jobSectionHeader"> 
What You Can Expect</h2></div><div> 
The Field Product Support Technician provides in-field techinal problem solving support to regional customers and stakeholders. Specifically, the role will support Persona IQ market implementation and will provide assistance to patient, surgeon, care team customers, and sales team by providing technical support for Mymobility and Persona IQ. 
 
The role&rsquo;s aim is to exceed our customer&rsquo;s expectations by handling appointments with care, asking the right questions to enhance our customer experience, and providing prompt follow up of recommendations as well as solutions. This role is seen as a vital member of the Persona IQ implementation team responsible for providing a seamless customer experience.</div></div><div><div><h2 class="jobSectionHeader">
How You'll Create Impact</h2></div><div> 
<ul><li>
Problem solve and troubleshoot for Persona IQ adoption issues:<ul><li>
Assist the care teams in enrolling patients on mymobility app; assist patients in downloading the mymobility app.</li><li>
Support external patient customers / end-users in the delivery and use of technology solutions; Will assist patients with installing Base Station for Persona IQ, which entails walking a patient through installing software on a home laptop and connecting it to their WiFi.</li><li>
Provide in-field support for our sales team on PIQ related issues as needed (e.g. providing updates to the OR laptops). Support in remote linking of CTEs as needed. Assist the sales team in replacing malfunctioning equipment and troubleshoot any issues with OR laptops and OR base stations.</li><li>
Provide Level 1 support to patient customers to ensure that incidents are being appropriately resolved or escalated appropriately.</li><li>
Identify post op data transmission issues and proactively work to identify root cause and resolve the issues.</li></ul></li><li>
This will require a working schedule outside of normal US business hours in order to effectively interact real-time with customers.</li><li>
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.</li><li>
Identify and escalate potential customer complaints as necessary to meet regulatory requirements.</li><li>
Provide training and education to the sales regarding the appropriate use of OR base station and the process of connecting smart implants; Ensure the sales team is informed about any technical updates related to the system</li><li>
Attend smart implant implementation process to gain a thorough understanding of the customer&rsquo;s requirements to ensure a successful program launch resulting in high customer satisfaction.</li><li>
Help update and design more optimized process for PIQ implementation.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What Makes You Stand Out</h2></div><div> 
<ul><li>
Effective interpersonal and communication skills (written/verbal).</li><li>
Ability to interact effectively with customers and end-users from different cultures and geographies.</li><li>
Proven ability to work under pressure and successfully handle multiple priorities while promoting a friendly and engaging work environment.</li><li>
Customer-first and results orientation; acts with a sense of urgency to resolve customer IT issues and delivers results in an efficient and timely manner.</li><li>
Experience with an Incident Managements System is required.</li><li>
Good problem solving and assessment capabilities, while maintaining a positive relationship with the customer.</li><li>
Independent decision-making required, in order to effectively resolve issues when other staff may not be available (i.e. off hours).</li><li>
Ability to cross-functionally collaborate across Zimmer Biomet business units.</li><li>
Accuracy, attention to detail and timely follow through are critical.</li><li>
Strong understanding of end-user IT technology; basic understanding of networking technology preferred.</li><li>
Demonstrates knowledge and compliance to HIPAA standards as a job requirement</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Your Background</h2></div><div> 
<ul><li>
Associates Degree required; bachelor&rsquo;s degree in Information Technology, Science, Engineering or related field preferred.</li><li>
Technical IT certifications preferred.</li><li>
2-3 years of experience in computer maintenance and support or equivalent combination of education and experience.</li><li>
Experience in customer support preferred.</li><li>
Formal education or experience with non-English languages and other cultures is highly desirable.</li><li>
Valid driver&rsquo;s license with reliable transportation.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Travel Expectations</h2></div><div> 
<ul><li>
50%-70%</li><li>
This is a remote position however candidates must be based in the San Francisco Bay Area.</li></ul> 
Expected Compensation - $65,000 - 70,000 base salary</div></div></div> 
EOE</div>

Field Product Support Technician

Gigatron Software Corporation

Product Support TechnicianJob Purpose: Serve software customers by researching and providing answers to product questions; troubleshooting and resolving user problems, providing product training and writing technical help articles. Some of our customers work directly for the court system and others as independent freelance court reporters.Duties: * Resolve incoming customer requests through telephone (95%), message board, email, and occasional user group meetings. Log all events and results in database.* Identify problems by following troubleshooting guidelines; researching answers.* Resolve problems by providing information; guiding client through corrective steps; escalating unresolved problems to senior tech.* Train customers by providing step-by-step instructions.* Improve customer experience by recommending changes in help documentation.* Avoid legal challenges by adhering to product usage guidelines and customer instructions/consents.* Improve product performance by identifying persistent problems to to product engineering.* Perform occasional in-house testing for software beta releases and related interface devices, under the direct supervision of quality assurance.* Accomplish organization mission by completing related results as required.Skills/Qualifications: Computer Knowledge and Practical Troubleshooting Experience, Familiarity with software and hardware compatibility issues, Practical Windows Experience (version 10-11), Help Desk Experience, Verbal Communication, Listening, Phone Skills, People Skills, Resolving Conflict, Multi-tasking. This is an entry level position, and we train new hires on our proprietary software, but previous knowledge of Windows OS, word processing software, call tracking software is useful.Company Benefits:We provide medical, dental, and vision benefits to full time employees in addition to paid vacation, holiday, and sick leave.We will consider both part time and full time applicants. Must work on-site (Irvine).Job Types: Full-time, Part-timePay: $18.00 - $25.00 per hourWork Location: In person

Product Support (Software) Technician

NuAxis Innovations

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Program Support Technician for a Full-Time position.
Job Summary:
The Program Support Technician must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. The Program Support Technician will also provide administrative and technical support for the Enterprise Service Desk. Work is performed under supervision.
 Administrative Essential Functions:
Provide users with a central place to drop off and pick up equipment and pick up Service Request forms.
Document and administer all users visiting the Walk-In Center through a visitor log.
Maintain an inventory of forms, and ensure all forms are properly completed, catalogued, and scanned/entered into Remedy as appropriate.
Create and update Remedy tickets as part of the Enterprise Service Desk walk-in operations.
Assist users with administrative configuration issues such as workstation troubleshooting, account configuration, basic troubleshooting, email system usage, and other non-hands on activities.
Resets account passwords, security tokens, PINs, and other administrative account management support activities as needed.
All work will be contained and documented in the agency&rsquo;s Remedy ticketing system.
Support-Shared Equipment Handling: Document the sign-in and sign-out of shared equipment, operate and administer an equipment checkout system for short-term assignments of laptops and other portable IT equipment, ensure all portable IT equipment is current and ready for immediate deployment at all times, track status and whereabouts of all checked-out equipment and ensure checked-out equipment is returned on time.
Equipment Disposal: Assist the Government with disposition of obsolete (or no longer needed) IT-related equipment, Work with the site personnel to have the equipment shipped to the Government-directed location or have its ownership transferred to the site, Notify the Configuration Management Team to update CMDB.
Create and update daily, weekly, monthly and other project reports, under the guidance of the program manager and continual service improvement manager, to send to the federal government as part of project documentation and deliverables management.
Proficiencies: BMC Remedy ticketing system. MS Office suite, specifically MS Word and MS Excel. Superb oral, written, and communication skills essential.
Service Desk Essential Functions:
Manage incidents, Problems, and Service Requests. Use government-standard implementation of Remedy 7.6 (or higher) for handling tickets.
Ticket Creation and Handling: Receive calls made to a single phone number (provided by the government), via email, via fax or contacting on-site support personnel. Future possibilities include the use of a self-service portal, live chat and texting.
Accept all methods of contact and respond in a manner that meets the applicable SLA.
In addition to creating tickets in response to User requests, support tickets created in response to automated alerts and outage/Incident information received from external and internal organizations, such as server support groups, external WAN providers, application support groups, and other government-authorized organizations.
Associate all Incident Tickets associated with a Problem Ticket via the parent-child relationship in the lTSM.
Support-Incident Management: Provide impact- and priority- based Incident categorization in order to track progress of all incidents and restore degraded or disrupted services as quickly as possible:
Escalate tickets based on expertise and appropriate group membership
Answer customer telephone calls and emails to the SD in accordance with the applicable SLAs during Normal Working Hours
Monitor voicemails and emails left for the SD
Log Incidents and Service Requests into the ITSM.
Ensure that all Incidents are promptly and accurately documented in ITSM so that up-to-date information is available at all times. Track Incident from first report to remediation
Perform initial diagnosis and analysis of Incidents and provide immediate resolution and recovery if possible.
Use remote control tools to assist and resolve customer Incidents as initial resolution, providing warm handoff escalation of Incidents that cannot be immediately resolved
Escalate tickets as required by the applicable Service Level Agreements (SLAs)
Communicate system outages in accordance with established standardized operating procedures (SOP) to appropriate government points of contacts and Users using government-provided tools and communication methods and continue ongoing communications until the Incident has been resolved and all services have been restored
Follow-up on resolved Incidents to check quality, get customer concurrence of incident closure, and to report customer satisfaction
Work with Operational and other teams to ensure final summary and review. analysis, resolution, and lessons learned are documented in Incident Reports for all major Incidents and unplanned service outages, and submitted in writing to government management
Establish (or update existing ones) and maintain data in the Known Error Database (KEDB); document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future Incidents
Proactively monitor Automated Call Distribution (ACD) calls, Incidents and Service Request workflows, processes and queues to immediately identify and address performance issues that will impact the delivery of services to Users
Ensure non-IT requests are properly routed to appropriate support organizations.
Initial Telephone Call Handling: Provide live telephone support during Normal Working Hours. Accept Users' requests for service, record the request, and attempt resolution. If the agent handling the request cannot resolve the issue, escalate the ticket to the appropriate personnel:
Provide live telephone coverage during NWH of service via the call distribution system
Answer calls in the order they are received in accordance with applicable SLAs
Greet the customer
Verify or update User's contact information
Identify the nature of the Incident and correctly classify it
Record any additional information into the ticketing system
Assign ticket priority based on severity level matrix
Provide the User with a ticket number.
Initial Email Handling: Check for requests coming through email on a regular basis and create tickets based on these requests as required by the appropriate SLAs:
Continuously monitor the SD email queue for new requests
Create tickets in a manner that meets and/or exceeds applicable SLA
Verify information with the end User, as required
Provide User with a ticket number.
Initial Fax Handling: Check for requests coming through fax on a regular basis and either (1) scan and attach the document to an already created ticket or (2) create a ticket based on the faxed request as required by the appropriate SLAs:
Continuously monitor the SD fax machine for new Service Requests
Create tickets in a manner that meets and/or exceeds applicable SLA
Verify information with the User, as required
Provide User with a ticket number.
Critical Events Handling:
Establish means to accept these events and to track them via ITSM tickets
Manage the resolution process in a manner that meets and/or exceeds applicable SLA
Make information about these critical events available to all SD agents for real-time reference
Keep information in the Known Errors database current
Ticket Updates: Update or ensure that all tickets are updated in a manner that meets the applicable SLAs:
Update tickets by adding work log information as required by the applicable SLAs
Monitor the status of all open tickets and escalate as required
Coordinate resolution with other internal and external teams, as appropriate
Check the assigned tickets queue on a regular basis throughout the NWH
Provide advice and guidance to the Users regarding restoration of interrupted service
Verify ticket resolution with the User
Provide advice and guidance to Users regarding restoration of interrupted service
Ticket Closure: No ticket can be closed without concurrence from the User that the ticket has, in fact, been fully resolved and that the service has been restored. When an issue is resolved, change status of the ticket to &quot;Resolved&quot;. Follow up periodically to verify the service meets client expectations; close when completed.
Incident Handling and Management: Assume responsibility for resolving Incidents in a manner that meets or exceeds the applicable SLAs and OLAs. Escalate and/or seek assistance if other support teams are not being responsive to requests for assistance. Maintain the status of all open tickets in a manner that meets the SLAs and OLAs.
Problem Handling and Management: Continuously review Incident data as well as other sources of information to identify trends that may lead to the discovery of a common cause of incoming incidents. When such a cause is determined, create a Problem ticket and link all related Incident tickets to it. Upon resolution of the Problem ticket, update all related Incident tickets.
Request Fulfillment (Service Request) Management: Receive requests from a variety of sources including User or technician telephone calls and voicemail, User or technician e-mails, and User or technician walk-ins:
Log and track requests for IT components and services
Log Service Requests into the ITSM and track their resolution.
Monitor processes that coordinate the delivery of IT assets directly to customers and office equipment custodians.
Ticket Ownership: Assume responsibility for Incident, Problem, and Service Request resolution regardless of the party actually performing the work, i.e., if the work is performed by an external organization, track the resolution and escalations, as required by the SLAs.
User Notification: Notify Users about planned maintenance windows and outages via e-mails.
Remote Desktop Management: Provide configuration and troubleshooting assistance using supplied remote desktop management tools such as GoToAssist.
Application Support: Assist users Users with configuration, troubleshooting, and answering &quot;how-to&quot; questions related to usage of standard and other approved applications.
Assistive Technology User Support: Assist Users with using assistive technology tools, such as Windows' Ease of Use and Jaws.
On-Line Collaboration Tool Support: Support use and management of provided Online collaboration solutions such as WebEx by assuming responsibility for scheduling meetings, managing usage, and providing User support. Provide limited how-to and scheduling assistance.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE</div></div>

Program Support Technician

Serco

<div><h3 class="jobSectionHeader">Position Description &amp; Qualifications</h3><h1 class="jobSectionHeader"> 
Supply Technician</h1><h1 class="jobSectionHeader">
Newport, Rhode Island</h1>
Are you a detail‑oriented logistics professional committed to maintaining material accountability, warehouse efficiency, and reliable support to Government missions? Do you bring strong experience in receiving, stowing, issuing, inventory, and material‑handling operations? If so, this is your opportunity to excel at Serco North America, where you will directly support Government warehouse operations that rely on accuracy, compliance, and exceptional service.
We will support your success through professional development, training opportunities, and meaningful career‑advancement pathways as you help maintain audit‑ready Government property, streamline material flow, and enhance overall warehouse performance.
In this role you will:<ul><li>
Receive, inspect, and validate incoming materials, verifying quantities, condition codes, and documentation required under Government receiving procedures.</li><li>
Store, organize, label, and maintain material in designated warehouse locations following Government‑provided storage schemas and preservation requirements.</li><li>
Conduct physical inventories, cyclic inventories, and discrepancy investigations in support of annual and ad‑hoc inventory requirements.</li><li>
Support material‑issuing operations by pulling, staging, and documenting materials using required forms such as WMFs and chain‑of‑custody logs.</li><li>
Maintain material accountability by updating logs, reports, and documentation to fully support audit‑ready operations.</li><li>
Assist in re‑warehousing, cleanup, organization, and warehouse layout improvements to enhance material‑flow efficiency.</li><li>
Provide courteous, accurate customer service, assisting stakeholders with inquiries and shipment status updates.</li><li>
Follow all OSHA, PPE, hazardous‑material, and Government safety requirements, including lifting up to 70 lbs.</li></ul>
To be successful in this role, you will have:<ul><li>
U.S. Citizenship and ability to meet Government suitability requirements.</li><li>
Secret Clearance (or ability to obtain within 30 days)</li><li>
High School Diploma or equivalent.</li><li>
3+ years of experience within the Supply Technician role described above.</li><li>
Strong attention to detail, reliability, and the ability to maintain accurate, audit‑ready records.</li><li>
Ability to lift up to 70 lbs and work safely in a warehouse environment.</li><li>
A current OSHA certification or willing to obtain</li><li>
Successful background check to include fingerprint checks and drug screenings</li><li>
Excellent attention to detail and the ability to maintain accurate, audit‑ready documentation.</li></ul> 
Preferred Qualifications:<ul><li>
Forklift certification (up to 15K lbs) per OSHA standards or ability to obtain certification.</li><li>
Experience supporting Federal or DoD warehouse operations.</li><li>
Familiarity with shelf‑life, hazardous‑material, and material‑segregation protocols.</li></ul>
Military Veterans and Spouses are encouraged to apply!
Former Military, Navy experience is preferred.
Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates for the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.
The contract is scheduled to be awarded early this year, so apply now to meet your future mission and team-mates.<h3 class="jobSectionHeader"> 
Company Overview</h3> 

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco&rsquo;s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
 
 
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
 
 
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
 
 
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
 
 
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 
<h3 class="jobSectionHeader">
Pay Transparency</h3> 

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance&mdash;so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
 
 
Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract. Benefits &ndash; Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role): 
<ul><li>Medical, dental, and vision insurance</li>
<li>Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract</li>
<li>401(k) plan that includes employer matching funds</li>
<li>Tuition reimbursement program</li>
<li>Life insurance and disability coverage</li>
<li>Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection</li>
<li>Birth, adoption, parental leave benefits</li>
<li>Employee Assistance Plan that includes counseling conditions</li>
<li>Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards.</li></ul> 

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
 
 
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco&rsquo;s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.</div>

Supply Technician, Newport, Rhode Island

SAIC

<div>Job ID: 2611322
Location: Chicago, IL, US
Date Posted: 2026-04-10
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_ON_SITE 
Description
SAIC is seeking a Walk-Up Support Technician who will deliver immediate onsite technical support at designated walk-up kiosks, focusing on resolving user issues with devices, software, and conference systems supporting the FDIC. This role requires strong technical capabilities, excellent interpersonal skills, and the ability to handle a wide range of technical issues. The Technician will also be responsible for ensuring kiosk coverage and operational readiness throughout working hours.

This role will require onsite work in Chicago, IL.

Key Responsibilities:

Walk-Up / Kiosk Operation:
<ul>
<li>Staff walk-up kiosks with trained analysts to provide support coverage from 7 AM to 6 PM local time, Monday through Friday, excluding holidays and need to be available for shifts during those hours.</li>
<li>Deliver onsite support for the following:
<ul><li>Conventional devices (e.g., laptops, desktops, peripherals) and audio-visual systems.</li>
<li>Troubleshooting and resolution of hardware and software issues for walk-up customers.</li>
<li>Addressing performance issues with devices used in training and conference rooms.</li>
</ul></li></ul>Facilities and Infrastructure Support:
<ul>
<li>Ensure proper workspace for walk-up kiosks, including:
<ul><li>Provision of desks, bench space, telephony, network access, and power facilities.</li>
<li>Maintenance of physical security policies to safeguard equipment.</li>
</ul></li></ul>Customer Engagement:
<ul>
<li>Interact with users in a polite, professional, and customer-focused manner to address their IT-related concerns.</li>
<li>Display a service-oriented attitude, keeping users informed about progress and timelines for issue resolution.</li>
</ul>
Problem Solving and Technical Activities:
<ul>
<li>Provide logical troubleshooting services to diagnose and address technical incidents effectively.</li>
<li>Escalate unresolved or complex issues to higher-tier support teams as needed.</li>
<li>Perform self-warranty hardware repairs when authorized and within capability, ensuring cost-effective solutions.</li>
</ul>
Other Obligations:
<ul>
<li>Contribute to the development and enforcement of internal processes that promote kiosk efficiency and customer satisfaction.</li>
<li>Support and maintain the operational readiness of kiosks, including equipment inventories and updates.</li>
</ul>
Qualifications
Required Qualifications:<ul><li>
AA Degree in related discipline and six (6) years or more of related experience; Additional experience will be considered in lieu of degree.</li><li>
Minimum 2 years of experience in End User Support or a related field.</li><li>
Proven technical expertise and hands-on experience supporting hardware/software and audio-visual systems.</li><li>
Strong customer service background with effective verbal and written communication skills.</li><li>
Familiarity with professional environments and ability to deliver high-level support, including to VIP customers when required.</li><li>
Capability for basic repairs and technical problem-solving with attention to detail.</li><li>
Must be able to obtain and maintain a Public Trust.</li></ul>
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Walk-Up Support Technician

delta constructors

<div><div>Brief Description:</div><div></div> 
The Quality Support Technician reports directly to the Regional/Project Quality Supervisor. The Quality Control Support Technician provides administrative, technical, and field support to the Quality Control team to ensure compliance with project specifications, codes, and company Quality Management System (QMS) requirements. This role supports inspection activities, documentation control, material traceability, and overall execution of quality processes in both shop and field environments.<div>
Description:</div><div></div><div> 
Per Diem: $35 - $70 per day ($210 - $420 per week)</div>
Schedule: 5 days per week, 10 hours per day<div>
Work Location: Watford City, North Dakota</div><div></div><div> 
Workplace Benefits:</div><ul><li>
Overtime Guaranteed</li><li>
Medical Insurance (Individual and Family)</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
401k with Company Match</li><li>
Accidental Death and Dismemberment (Voluntary)</li><li>
Life Insurance</li><li>
Employee Assistance Program</li></ul><div>
 Essential Job Functions:</div><ul><li>
Assists QC Inspectors with daily inspection activities including visual inspections and documentation verification</li><li>
Support pressure testing activities including setup verification and documentation
</li><li>Verify materials are properly identified and traceable prior to installation</li><li>
Ensure required hold points are met and documented in accordance with ITPs</li><li>
Participate in walkdowns with QC, Operations, and Client representatives</li><li>
Support compliance with inspection procedures and quality requirements
</li><li>Assist in scheduling and coordinating inspections to prevent delays
</li><li>Maintain accurate inspection records, ITRs, and quality documentation
</li><li>Support weld tracking, spool tracking, and material traceability
</li><li>Ensure all documentation is complete, accurate, and properly maintained</li><li>
Maintain daily communication with QC and Operations teams</li><li>
Coordinate activities between shop, field, and quality personnel
</li><li>Provide advance notice of upcoming inspections and hold points</li><li>
Escalate quality issues or discrepancies in a timely manner</li><li>
Support audits and client inspections as required</li><li>
Verify equipment is within calibration prior to use</li><li>
Ensure proper material storage, handling, and identification practices
</li><li>Adhere to and promote company safety policies, including Stop Work Authority
</li><li>Participate in safety meetings, job walkdowns, and hazard identification activities</li><li>
Other duties as assigned</li></ul><div>
Required Minimum Qualifications:</div><ul><li>
High School Diploma, or Equivalent</li><li>
Three (3) years quality control related work; industrial industry preferred</li><li>
Current and valid driver&rsquo;s license, with clean driving record required depending on location</li><li>
Current OSHA 10 and Hydrogen Sulfide (H2S) certificates or be able to obtain upon hire</li></ul><div>
Post Job Offer Requirements:</div><ul><li>
Take and pass a pre-employment drug test and background check.</li></ul><div>
Knowledge, Skills &amp; Abilities Required:</div><ul><li>
Working knowledge of applicable industry codes and standards to include AWS, ASME, API, and AISC</li><li>
Ability to interpret client specifications, drawings, and technical requirements
</li><li>Proficiency in Microsoft Office and general computer systems
</li><li>Ability to identify and respond to potential safety hazards and emergency situations</li><li>
Strong organizational skills with the ability to prioritize and manage multiple tasks</li><li>
Sound decision-making skills and the ability to resolve issues in the field</li><li>
Effective verbal and written communication skills</li><li>
Ability to maintain professionalism and a positive attitude in high-pressure environments</li><li>
Ability to build and maintain strong working relationships with team members and clients
</li></ul><div>Physical Demand/Work Environment:</div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
While performing the duties of this job, the incumbent is regularly required to talk, hear, and see.</li><li>
The incumbent frequently is required to stand, stoop, kneel, crouch, climb, balance and walk.</li><li>
The incumbent is occasionally required to sit.</li><li>
The incumbent must frequently lift and/or move up to 50 pounds and push/pull up to 100 pounds.</li><li>
Visual acuity must be adequate to perform all required Job Description tasks in a safe manner</li></ul><div>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>
The noise level in the work environment is usually loud and may require use of ear plugs on occasion.</li><li>
Work is usually done outside at a job site/field site that may have inclement weather conditions.</li><li>
The incumbent is exposed to moving mechanical parts, vehicles and equipment.</li><li>
The employee will be required to work and stay on site during the work rotation and must comply with all Company and Client policies.</li></ul><div>
Who Delta Is:</div><ul><li>
Delta Constructors provides comprehensive construction, maintenance, and project management services across North America, specializing in both brownfield and greenfield projects for industries such as oil and gas, mining, renewable energy, and infrastructure. Committed to safety, quality, and efficiency, the company fosters strong client relationships, continuously exceeding expectations through skilled teams, lean practices, and a culture of excellence.
</li><li>To learn more visit: https://www.deltaconstructors.net/</li></ul><div>
Disclaimer:</div><div>
The above job description covers the principal duties and responsibilities of the job. The description shall not however, be construed as a complete job listing of all duties, which may be required from day-to-day. Compensation is dependent upon proven qualifications.</div><div></div><div> 
Per Diem fine print: Delta pays Per Diem in line with US IRS regulations. Per Diem OR Cost of Living program eligibility and company provided housing depends on the project and availability. Recruiters can provide further information.</div></div>

Quality Support Technician

Zoll Medical Corporation

<div>CMS
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. 
 
ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:<ul><li>
LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.</li><li>
HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.</li><li>
TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.</li></ul> 
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. 
 
ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. 
 
Job Summary 
 
The Supervisor of Product Technical Support plays a critical role in leading the work of the Product Technical Support Team providing patients, families, and medical professionals with exceptional technical guidance and support for ZOLL Cardiac Management Solutions (CMS) products and services by phone, email, and other channels guaranteeing prompt and precise resolutions. 
 
Essential Functions<ul><li>
Participate in the recruiting, interviewing, and hiring process for new Product Technical Support Staff including requisition submission, new hire setup requests and any required accompanying paperwork.</li><li>
Provide and coordinate training as needed and ensure all staff are trained to properly execute their job responsibilities.</li><li>
Manage shift scheduling, call off, PTO and breaks to ensure proper phone coverage.</li><li>
Supervise staff, provide leadership and guidance and address escalations from the team.</li><li>
Perform quality reviews and provide coaching to drive improvement and continued success.</li><li>
Develops and implements procedures, processes, and work instructions for the Product Technical Support team.</li><li>
Handles escalation of sensitive cases and other high priority areas as assigned.</li><li>
Provide data for metrics as assigned and work with team to meet goals within shift.</li><li>
Enforce all team standards and procedures across shifts.</li><li>
Work with employees to provide coaching and feedback and to address any areas for improvement up to and including preparation for disciplinary action.</li><li>
Address the team&rsquo;s equipment needs and challenges.</li><li>
Stay current with CMS product updates, technical specifications, and troubleshooting requirements.</li><li>
Foster a positive and inclusive team culture, promoting collaboration, recognition, and professional development opportunities</li><li>
Analyze data to identify trends and drive continuous improvement.</li><li>
Identifies and drives key projects and initiatives that support process and quality improvement, as well as productivity and efficiency improvements.</li></ul> 
Required/Preferred Education and Experience<ul><li>
Bachelor's Degree in related field preferred</li><li>
A minimum of 3 years experience in customer service/technical support 
required</li><li>
A minimum 1 year supervisory or lead experience in a Customer Service environment required</li><li>
Experience leading meetings and creating training documents 
required</li><li>
Experience coaching for both improvement and success 
required</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Working knowledge of Microsoft Office with an intermediate knowledge level of Excel</li><li>
Strong written and oral communication skills</li><li>
Strong and creative problem-solving skills and adaptability</li><li>
Fluency in Spanish is a plus.</li></ul> 
Physical Demands 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>
Standing - Occasionally</li><li>
Walking - Occasionally</li><li>
Sitting - Constantly</li><li>
Talking - Occasionally</li><li>
Hearing - Occasionally</li><li>
Repetitive Motions - Frequently</li></ul> 
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
#LI-KH1
The annual salary for this position is:
$65,000.00 to $75,000.00
Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</div>

Supervisor of Product Technical Support

Search 10000+ Product support technician jobs near you this April. New roles added regularly across leading industries. Apply today.