product support technician

The Home Depot

<div><div><p><b>Position Purpose:</b></p><p>
The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members.<br>
As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
30% Support &amp; Enablement:</li><li>
Fields, addresses, and prioritizes incoming help requests via phone, tickets and remote support (desk-side as needed) in a courteous manner; escalates accordingly</li><li>
Monitors system updates to remain aware of common problems users are experiencing</li><li>
Actively listens to and builds rapport with end users to elicit problem details</li><li>
30% Delivery &amp; Execution:</li><li>
Performs software installations for customers</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Applies diagnostic utilities to aid in troubleshooting</li><li>
Accesses software updates, drivers, and knowledge base to aid in problem resolution</li><li>
Tests fixes prior to closing tickets to ensure problems have been adequately resolved</li><li>
Interacts and builds relationships with site leadership where applicable</li><li>
30% Administration &amp; Operations:</li><li>
Documents all pertinent end user identification information including nature of problem</li><li>
Records, tracks, and documents the problem-solving process for each ticket</li><li>
10% Learning:</li><li>
Participates in formal and informal training sessions to gain new skills and knowledge</li><li>
Reviews regular pertinent product update information to keep knowledge current</li><li>
Contributes to and updates knowledge database and team training documentation</li><li>
Collaborates with other team members to share and exchange information</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Must be legally permitted to work in the United States</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
0-1 years of relevant work experience</li><li>
Experience with CRM or standard ticketing systems and remote monitoring and management software</li><li>
Experience with Microsoft Office standard applications</li><li>
Experience with troubleshooting and diagnosing basic-level networking issues and problems with modern operating systems</li><li>
Experience with virtualized and cloud-based environments</li><li>
Familiarity with administering antivirus software</li><li>
Familiarity with administering mobile devices and mobile device management systems</li><li>
Understanding of Data management (backup) software and Windows Server</li><li>
Understanding of DNS, DHCP, Internet infrastructure, and IP informational tools</li><li>
Understanding of how to set file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
0</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Decision Quality: Making good and timely decisions that keep the organization moving forward</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Manages Conflict: Handling conflict situations effectively, with a minimum of noise</li><li>
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul></div><p></p><p><br>
Apply End Date: 05/25/2026</p></div>

Product Support Technician (Remote)

<div><div><b>Position Purpose:</b><p>
The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members.<br>
As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary.</p><b><br>
Key Responsibilities:</b><ul><li>
30% Support &amp; Enablement:</li><li>
Fields, addresses, and prioritizes incoming help requests via phone, tickets and remote support (desk-side as needed) in a courteous manner; escalates accordingly</li><li>
Monitors system updates to remain aware of common problems users are experiencing</li><li>
Actively listens to and builds rapport with end users to elicit problem details</li><li>
30% Delivery &amp; Execution:</li><li>
Performs software installations for customers</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Applies diagnostic utilities to aid in troubleshooting</li><li>
Accesses software updates, drivers, and knowledge base to aid in problem resolution</li><li>
Tests fixes prior to closing tickets to ensure problems have been adequately resolved</li><li>
Interacts and builds relationships with site leadership where applicable</li><li>
</li><li>30% Administration &amp; Operations:</li><li>
Documents all pertinent end user identification information including nature of problem</li><li>
Records, tracks, and documents the problem-solving process for each ticket</li><li>
</li><li>10% Learning:</li><li>
Participates in formal and informal training sessions to gain new skills and knowledge</li><li>
Reviews regular pertinent product update information to keep knowledge current</li><li>
Contributes to and updates knowledge database and team training documentation</li><li>
Collaborates with other team members to share and exchange information</li></ul><br>
<b>
Direct Manager/Direct Reports:</b><ul><li>
Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.</li></ul><br>
<b>
Travel Requirements:</b><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><br>
<b>
Physical Requirements:</b><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><br>
<b>
Working Conditions:</b><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul><br>
<b>Minimum Qualifications:</b><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Must be legally permitted to work in the United States</li></ul><br>
<b>
Preferred Qualifications:</b><ul><li>
0-1 years of relevant work experience</li><li>
Experience with CRM or standard ticketing systems and remote monitoring and management software</li><li>
Experience with Microsoft Office standard applications</li><li>
Experience with troubleshooting and diagnosing basic-level networking issues and problems with modern operating systems</li><li>
Experience with virtualized and cloud-based environments</li><li>
Familiarity with administering antivirus software</li><li>
Familiarity with administering mobile devices and mobile device management systems</li><li>
Understanding of Data management (backup) software and Windows Server</li><li>
Understanding of DNS, DHCP, Internet infrastructure, and IP informational tools</li><li>
Understanding of how to set file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers</li></ul><br>
<b>
Minimum Education:</b><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><br>
<b>
Preferred Education:</b><ul><li>
No additional education</li></ul><br>
<b>
Minimum Years of Work Experience:</b><ul><li>
0</li></ul><br>
<b>
Preferred Years of Work Experience:</b><ul><li>
No additional years of experience</li></ul><br>
<b>
Minimum Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Preferred Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Certifications:</b><ul><li>
None</li></ul><br>
<b>
Competencies:</b><ul><li>
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Decision Quality: Making good and timely decisions that keep the organization moving forward</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Manages Conflict: Handling conflict situations effectively, with a minimum of noise</li><li>
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul></div><p><br>
Apply End Date: 05/25/2026</p></div>

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
  </li>
  <li>
   Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Technical writing skills
  </li>
  <li>
   Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
  </li>
  <li>
   Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
  </li>
  <li>
   ServiceDesk/CRM/ITSM tools experience preferred
  </li>
  <li>
   Ability to comprehend Native North American, British or Neutral Language Accents
  </li>
  <li>
   High energy, self-starter with bias for action and sense of urgency to deliver results
  </li>
  <li>
   Basic knowledge of ITIL Framework
  </li>
  <li>
   Knowledge of fundamental operations of relevant software, hardware and other equipment
  </li>
  <li>
   Attentive to customer concerns and render services with positive attitude
  </li>
  <li>
   Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
  </li>
  <li>
   Available to work in Flexible shift timings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Tackle issues and service requests reported via calls
  </li>
  <li>
   Diagnose and resolve issues and requests, reported through emails
  </li>
  <li>
   Carefully follow through the email threads and manage them in Outlook shared mailbox
  </li>
  <li>
   Respond with proficient technical writing skills
  </li>
  <li>
   Accurately maintaining the log and track of reported issues and requests via unique tickets
  </li>
  <li>
   Assignment of tickets to correct teams
  </li>
  <li>
   Ensure completing the cycle of tickets (open to end)
  </li>
  <li>
   Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
  </li>
  <li>
   Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
  </li>
  <li>
   Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
  </li>
  <li>
   Providing/troubleshooting VPN services for remote users
  </li>
  <li>
   Providing onsite and remote help using VNC/Team Viewer utility
  </li>
  <li>
   Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
  </li>
  <li>
   Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
  </li>
  <li>
   Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
  </li>
 </ul>
</div>


Customer Services Specialist

LEADING TECHNOLOGY COMPOSITES

<div>.
<div><b>PAC3 Layup Support Technician</b></div>
<div></div><div><b>Hours: 1</b><b>st</b><b> Shift</b></div>
<div>Monday-Thursday 6AM-3:30PM</div>
<div>Friday 6AM-10AM</div>
<div><b>Location:</b></div>
<div>2700 S Custer Ave</div>
<div>Wichita, KS 67217</div>
<div></div><div><b>Summary:</b></div>
<div>Provides indirect support for operations in our PAC3 Layup Department. Responsible for setting up tools, loading/ moving materials, and providing other support as directed by a supervisor or a lead.</div>
<div></div><div><b>Essential Duties and Responsibilities</b>:</div>
<ul><li>Retrieves, sets up, and loads tools and materials as needed across multiple stages of layup.</li>
<li>Forklift operation may be required - can be trained</li>
<li>Self-starter, able to work independently and with multiple departments</li>
<li>Communicates with co-workers in a team environment effectively, promoting a positive team environment</li>
<li>Performs duties in a safe manner, utilizing PPE and adhering to safety procedures</li>
<li>Maintain an organized/ clean space and equipment</li>
<li>Must be dependable, maintain regular attendance, and arrives on time daily</li>
<li>Ability to cross train and accept additional responsibilities, including, but not limited to different stages of PAC-3 Layup and vacuum bagging parts.</li>
</ul><ul><li>Performs other related duties as required</li>
</ul>
<div></div><div><b>Working Conditions and Physical Demands:</b></div>
<ul><li>Continuous standing on concrete surface.</li>
<li>Must be able to lift and move weights with a partner and use &ldquo;poles&rdquo; to move weights ranging from 88-125 lbs.</li>
</ul><div><b>Qualifications:</b></div>
<ul><li>Prior forklift and pallet jack experience preferred</li>
<li>Strong communication skills</li>
<li>Must have a valid Driver's License</li>
</ul>
<div></div><div><b>EEO/AA M/F/VETERAN/DISABILITY</b></div></div>

PAC3 Layup Support Technician

Melling Tool

<div><p><b>SUMMARY</b><br>
 rovides customers and end users with product and technical support by performing the following duties.</p><p>
ESSENTIAL DUTIES AND RESPONSIBILITIES</p><ul><li>
Reviews analysis of returned product for customer claims and confirms disposition of alleged defective product</li><li>
Responds to customer inquiries to technical department regarding product application, installation, and troubleshooting of all products in company catalog</li><li>
Maintains system to manage and track customer inquiries</li><li>
Trains employees and customers on the proper use, application and installation of products</li><li>
Analyzes customer claims/returns and technical calls for areas of product improvement or initiation of corrective action</li><li>
Receives and processes warranty claims</li><li>
Maintains resource library for technical support; manuals, tech bulletins, CD libraries, and other pertinent technical resources</li><li>
Knowledgeable of and supports Human Resource, Quality and Safety/Environmental policies &amp; practices. Strives for continuous improvement in their area of expertise and job function that results in better cost, quality, or functionality of the products we deliver to our customers</li><li>
Promote good employee relations and high morale</li><li>
Demonstrate teamwork and respect by working constructively with co-workers to achieve the best results possible</li><li>
All other duties assigned by the supervisor or department manager</li></ul><p>
LEADERSHIP/SUPERVISORY RESPONSIBILITIES</p><ul><li>
No supervisory responsibilities</li></ul><p>
EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES</p><ul><li>
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.</li><li>
ASE or State Certification, minimum engine mechanical certification</li></ul><p></p><p><b><br>
PHYSICAL DEMANDS, WORK ENVIRONMENT AND OTHER REQUIREMENTS</b></p><ul><li>
Work in a manufacturing environment</li><li>
Exposure to heat, loud noise, dust, odors, dirt/dust and fumes</li><li>
Frequently stand, walk, push, pull, reach, and grasp</li><li>
Frequently lift and lower up to 50 pounds. Assistance is required when lifting over 50 pounds</li><li>
Frequently carry up to 50 pounds. Assistance is required when lifting over 50 pounds</li></ul></div>

Tech & Warranty Rep

Persona Signs

<div>Description:
<p><b><i>
Position Summary:</i></b></p><p>
A Production Support Technician plays a crucial role in driving continuous improvement and ensuring exceptional quality standards across our operations, with focus on daily support of production operations and identifying quality risks, supporting improvement initiatives, documenting best practices, and fostering a culture of quality throughout the organization.</p><p><b><i>
Core Responsibilities:</i></b></p><ul><li>
Identify and analyze potential risks to consistent quality outputs.</li><li>
Support departmental efforts to enhance quality through inspections, research, and comprehensive documentation.</li><li>
Document and communicate best practices, non-conformances, and opportunities for process improvement.</li><li>
Provide coaching, support, and education to employees on quality methodologies and tools.</li><li>
Contribute to the reduction of quality-related cost drivers.</li><li>
Conduct in-process inspections on the production floor, documenting findings and collaborating with operations leadership.</li><li>
Partner with Manufacturing Engineers to implement process improvements.</li><li>
Investigate internally identified improvement opportunities, determining root causes and implementing corrective/preventive actions.</li></ul>
Requirements:
<p><b><i>
Required Qualifications:</i></b></p><ul><li>
Excellent written and verbal communication skills.</li><li>
Proven problem-solving abilities, including root cause and corrective/preventive action analysis.</li><li>
High level of integrity and a strong work ethic.</li><li>
High school diploma or equivalent.</li><li>
Experience in complex issue resolution.</li><li>
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)</li></ul><p><b><i>
Success Measures:</i></b></p><ul><li>
Reduction in Production caused non-conformances and recurrence.</li><li>
Reduction in Cost of Quality.</li><li>
Improved &ldquo;Quality Mindset&rdquo; ownership of production team members.</li></ul><p><br>
</p><p><b><i>Position Type and Expected Hours of Work</i></b></p><p>
This is a full-time position. Typical Days and hours worked are Monday through Friday, with starting time negotiable at hire. May require overtime as needed.</p><p></p><p><br>
</p><p><b><i>Physical Demands</i></b></p><p>
This position will require an employee to be able to work sedentary at a desk and physically on the production floor environment with varying noise levels.</p></div>

Quality Production Support Technician

Sentec

<div>
 The
 <strong>
  Technical Support &amp; Service Technician
 </strong>
 primarily performs troubleshooting, repairs, and support of transcutaneous blood gas monitoring systems and medical respiratory devices. The ideal candidate will primarily work with customers, territory managers and cross functional departments within the organization to ensure the highest quality of customer satisfaction.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide service and repair on all Sentec and Percussionaire products including replacing and/or repairing required components
  </li>
  <li>
   Troubleshoot, calibrate, test and perform routine and complex repairs on returned medical devices
  </li>
  <li>
   Provide technical support to internal and external customers via phone, teleconference, or email
  </li>
  <li>
   Organize, test and update medical devices, install and replace hardware and software upgrades
  </li>
  <li>
   Log any formal customer complaints and incoming customer calls/emails in the quality management system (QMS) for traceability and to identify failure trends
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree or equivalent experience required. Preferred in electronics, mechanical engineering, or biomedical equipment technology
  </li>
  <li>
   Minimum of 3-5 years of experience working in a technical support and/or service repair position required; preferably within the medical device field
  </li>
  <li>
   Experience with ERP systems, specifically Oracle Netsuite preferred.
  </li>
  <li>
   Experience with QMS systems, specifically Qualio or QT9 preferred
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Meaningful work in a rapidly growing company with opportunity for advancement
  </li>
  <li>
   Directly influence the quality of products and make a difference for patients worldwide
  </li>
  <li>
   Opportunities for professional and personal growth
   <br/>
   <br/>
  </li>
 </ul>
 Sentec offers competitive benefits like Medical, Dental, Vision, HSA, FSA, and 401K matching, as well as paid parental leave, a wellness stipend and tuition reimbursement. Sentec emphasizes employee voices and recognizes hard work making it a promising environment for professional growth. Sentec focuses on delivering impactful healthcare products and improving patient care.
 <br/>
 <br/>
 By choosing a career at Sentec, you're not just choosing a job - you're embracing the chance to make a real impact, contributing to the development of innovative medical solutions that support the wellbeing of individuals worldwide.
 <br/>
 <br/>
 Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, Sentec utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare professionals worldwide with non-invasive, continuous monitoring and effective therapeutic solutions.
</div>


Technical Support & Service Technician

Search 10000+ Product support technician jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 product support technician jobs Near Me

Product Support Technician (Remote)

Product Support Technician (Remote)

Customer Services Specialist

PAC3 Layup Support Technician

Tech & Warranty Rep

Quality Production Support Technician

Technical Support & Service Technician