product support technician

First National Bank Alaska

<div>Product Support Technician I/II - Credit Card Support Unit 
 
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers. 
 
We are seeking a Customer Service Professional to Join our Team! 
 
Put your knowledge of banking technology and customer service experience to work by joining our Credit Card Support team. Our Product Support Technicians act as liaisons between our customers, software staff and vendors to support processing systems. 
 
Salary: Product Support Technician I - $19.00/hour minimum 
Salary: Product Support Technician II - $25.15/hour minimum 
 
Job/salary offer would be commensurate with experience.
 
 
Schedule: Monday-Friday, 8:00am-5:00pm 
 
GENERAL PURPOSE SUMMARY
 
Acts as liaison between bank's end users, customers, software development staff, and vendors to support the bank's processing systems; provides technical support by performing the following essential duties and responsibilities:
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<div><ul><li>Provides technical support for purchased and internally developed bank processing systems.
</li></ul><ul><li>Acts as liaison between bank's end users, customers, software development staff, and vendors to resolve system problems within the scope of responsibility; answers users' questions and finds solutions for users' needs.
</li></ul><ul><li>Reviews documentation on assigned systems, determines effect on bank users, and recommends procedural improvements to supervisor.</li></ul>
<ul><li>Maintains current comprehensive technical knowledge of assigned systems and related banking regulations, and their interfaces to all applicable systems and applications.
</li></ul><ul><li>Performs other work-related duties as assigned by supervisor.</li></ul></div>
COMPLIANCE EXPECTATIONS
<ul><li>Stay up to date on relevant laws and regulations and complete all compliance training on time.</li>
<li>Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.</li>
<li>Maintain customer confidence and protect the bank&rsquo;s operations by identifying and protecting confidential information.</li></ul>
QUALIFICATION REQUIREMENTS
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

EDUCATION and/or EXPERIENCE:
 
Product Support Technician I Minimum: Two years banking or customer service. Familiarity with banking data and processes.
 
Preferred: Familiarity with banking (FNBA) products and processing environment.
 
 
Product Support Technician II Minimum: Bachelor's degree in business, technology or related field and one year banking experience relevant to the functions of the assigned unit; or three years&rsquo; banking experience relevant to the functions of the assigned unit; or equivalent combination of education/training and experience. Familiarity with banking data and processes.
 
Preferred: Customer service experience. 
 
SKILLS and ABILITIES:
 
Ability to keyboard 45 wpm and operate a 10-key calculator by sight required; word processing and spreadsheet software experience required, database software experience preferred. Must have good written and oral communication and interpersonal skills. 
 
LANGUAGE SKILLS:
 
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers, employees of the organization, and vendors. 
 
MATHEMATICAL SKILLS:
 
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
 
 
REASONING SKILLS:
 
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 
 
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
 
 
The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 
 
WORKING CONDITIONS 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
 
The noise level in the work environment is usually moderate.</div>

Product Support Technician I/II - Credit Card Support Unit

Givaudan

As an Application Laboratory Technician within the Technical Team, you will prepare Fragrance applications.You will support the Application team to prepare Fragrance applications in different bases meeting the needs of Creative and Development teams under the guidance and ensure the quality, precision, and accuracy thereof.You will be based in our Dubai Media City office and will report into the Application Laboratory Manager.In this exciting role, you will -Bring your passion:<ul><li>Assist in applying fragrances to create fragrance application when assigned.</li><li>Assist in the administration of materials and laboratory organisation.</li><li>Perform candle making application with recommended dyes as per client request.</li></ul>Utilise the very best of you:<ul><li>Ability to follow SOP s and to prepare applications with quality, speed and accuracy.</li><li>Demonstrate a basic ability in formulation development and preparation of Consumer Product samples with various dosages.</li></ul>Drive efficiency and excellence:<ul><li>Ensure and maintain a clean and orderly laboratory environment and lab equipment in accordance with EH&amp;S guidelines and good laboratory practices.</li><li>Administration of sample requests and ordering of fragrance oils.</li><li>Record and communicate results accurately and promptly.</li><li>Management of fragrance oils, customer base and internal base inventories.</li></ul>

Application Lab Techician Consumer Products

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
 </li>
 <li>
 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Technical writing skills
 </li>
 <li>
 Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
 </li>
 <li>
 Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
 </li>
 <li>
 ServiceDesk/CRM/ITSM tools experience preferred
 </li>
 <li>
 Ability to comprehend Native North American, British or Neutral Language Accents
 </li>
 <li>
 High energy, self-starter with bias for action and sense of urgency to deliver results
 </li>
 <li>
 Basic knowledge of ITIL Framework
 </li>
 <li>
 Knowledge of fundamental operations of relevant software, hardware and other equipment
 </li>
 <li>
 Attentive to customer concerns and render services with positive attitude
 </li>
 <li>
 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
 </li>
 <li>
 Available to work in Flexible shift timings
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Tackle issues and service requests reported via calls
 </li>
 <li>
 Diagnose and resolve issues and requests, reported through emails
 </li>
 <li>
 Carefully follow through the email threads and manage them in Outlook shared mailbox
 </li>
 <li>
 Respond with proficient technical writing skills
 </li>
 <li>
 Accurately maintaining the log and track of reported issues and requests via unique tickets
 </li>
 <li>
 Assignment of tickets to correct teams
 </li>
 <li>
 Ensure completing the cycle of tickets (open to end)
 </li>
 <li>
 Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
 </li>
 <li>
 Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
 </li>
 <li>
 Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
 </li>
 <li>
 Providing/troubleshooting VPN services for remote users
 </li>
 <li>
 Providing onsite and remote help using VNC/Team Viewer utility
 </li>
 <li>
 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
 </li>
 <li>
 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
 </li>
 <li>
 Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
 </li>
 </ul>
</div>

Customer Services Specialist

Confidential Company

Company Profile/Description: A Leading Manufacturer of a premium and advanced piping products in the UAE is looking for highly skilled and motivated Application & Sales Support Piping Technician to expand their sales operations in the UAE and GCC. Job Description: <ul><li>Understand and analyze the customers’ piping requirements/drawings.</li><li>Provide technical support and services to the customers for their piping work needs.</li><li>Generate drawings and design reports for the customers piping/water supply/chilled water systems applications.</li><li>Present the piping solutions to the customers and respond to their technical clarification requirements.</li><li>Conduct the mockup piping installations.</li><li>Train site plumbers and technicians for the installation procedures.</li><li>Visit the sites and make detailed reports of work done at various job sites.</li><li>Understand and follow all the standards and regulations for piping work to ensure that all installed systems pass inspections.</li><li>Troubleshoot and fix issues relating to the customers’ piping systems.</li><li>Site visits to control the installation and test procedure works, and provide technical advisory.</li></ul>

Application & Sales Support Piping Technician

WPBrigade

Job Summary:We are looking for a proactive and persuasive Product Support to join our software development team. This role requires excellent communication skills in English, the ability to handle client queries professionally, and the confidence to guide, explain, and convince clients about product features, updates, and solutions.Key Responsibilities:<ul><li>Respond promptly and professionally to client queries via email, chat, or calls.</li><li>Explain complex software features or issues in clear, easy-to-understand language.</li><li>Convince and guide clients toward optimal product usage, upgrades, and best practices.</li><li>Coordinate with internal teams (development, QA, product).</li><li>Build and maintain strong relationships with clients, ensuring satisfaction and retention.</li><li>Document common issues and create helpful user guides or FAQs.</li><li>Identify opportunities to improve support processes and user experience.</li><li>Track and escalate client concerns or feature requests to the product team.</li><li>Conduct basic product demos or walkthroughs when needed.</li></ul>Required Skills &amp; Qualifications:<ul><li>6 months experience in client-facing roles such as product support, technical support, or customer success (preferably in a software/SaaS company).</li><li>Excellent verbal and written communication in English.</li></ul>Qualifications for System Administrator<ul><li>Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required</li><li>6 months experience in a product support role in any IT company. Fresh Graduates can apply as well.</li><li>Working knowledge of Microsoft Office Suite .</li><li>Experience with scripting and automation tools</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Up to Rs30,000.00 per monthWork Location: In person

Product Support apprenticeship (Training Program for 6 months)

Wati

<div>
 Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
 
 
 Trusted and loved by over 20,000+ customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.
 
 
 In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.
 
 
 
 Our Platform
 
 
 
 The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.
 
 
 
 Our Backing &amp; Partnerships
 
 
 
 Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.
 
 
 
 About The Role-
 
 
 
 A Level 2 Product Support Engineer - Level 2 is crucial in providing advanced technical assistance to customers or internal teams beyond what Level 1 support can handle. They are responsible for troubleshooting complex technical issues, resolving problems, and ensuring high customer satisfaction.
 
 
 This role follows rotational shifts across APAC (6 AM-3 PM IST), General (9 AM-6 PM / 10 AM-7 PM IST), and EMEA (1 PM-9 PM / 2 PM-10 PM IST). There are no night shifts, but flexibility is required during incident escalations. The role also include weekend shifts while maintaining a 5-day work week.
 
 
 
 Key responsibilities include:
 
 
 
 <ul>
 <li>
 Technical Expertise: Serve as the second-level technical support expert for our SaaS product, demonstrating an in-depth understanding of our software's functionalities, configurations, and integrations
 </li>
 <li>
 Advanced Troubleshooting: Investigate and resolve complex technical issues escalated from Level 1 support, including but not limited to software bugs, integration problems, and data-related issues
 </li>
 <li>
 Customer Interaction: Communicate with customers or end-users in a professional, empathetic, and customer-centric manner, ensuring their technical issues are addressed promptly and effectively
 </li>
 <li>
 Documentation: Accurately document all customer interactions, resolutions, and technical solutions in the support ticketing system, maintaining comprehensive and organised records
 </li>
 <li>
 Escalation Management: Collaborate closely with Level 1 support agents, product development teams, and other internal departments to escalate and prioritise critical issues and ensure timely resolutions
 </li>
 <li>
 Training and Mentorship: Assist in training and mentoring Level 1 support agents, sharing your technical knowledge and best practices to improve their skills and knowledge
 </li>
 <li>
 Product Knowledge Sharing: Stay updated with the latest features, updates, and enhancements of our SaaS product, and share this knowledge with the support team and customers
 </li>
 <li>
 Quality Assurance: Ensure that all support interactions meet or exceed established quality and service standards, continuously improving the support process
 </li>
 <li>
 Feedback Loop: Provide valuable feedback to the product development team based on recurring technical issues, customer feedback, and suggestions for product improvement
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 4+ years experience in a technical support role, with a strong focus on troubleshooting complex technical issues related to SaaS products
 </li>
 <li>
 Proficiency in using and troubleshooting SaaS applications
 </li>
 <li>
 Hands-on experience with APIs, webhooks, scripting, and working knowledge of MongoDB or similar databases
 </li>
 <li>
 Knowledge of data handling, migration, and security within SaaS environments
 </li>
 <li>
 Experience with remote support tools and troubleshooting methods
 </li>
 <li>
 Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users
 </li>
 <li>
 Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk)
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to think critically and logically
 </li>
 <li>
 Ability to work collaboratively with cross-functional teams and guide junior support agents
 </li>
 <li>
 Relevant technical certifications (e.g., ITIL, SaaS-specific certifications) would be an added advantage
 </li>
 </ul>
</div>

Product Support Associate - L2

Abunayyan Holding

<div>
 
 
 Tech &amp; Warranty Support
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 
 
 
 Summary
 
 
 
 We are seeking, for one of our subsidiaries, a
 
 Tech &amp; Warranty Support
 
 professional to join our Operations Division. The role focuses on managing product return operations (RMA) and ensuring compliance with warranty procedures by coordinating across technical, logistics, and customer service teams. This position plays a vital part in improving process quality, reducing non-conformities, and enhancing customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Act as the main point of contact between
 
 Project Managers
 
 and
 
 Customer Service
 
 for Return Material Authorizations (RMAs).
 </li>
 <li>
 Track and follow up on
 
 non-conformities (NCs)
 
 , ensuring corrective actions are implemented by the Quality team.
 </li>
 <li>
 Coordinate with the
 
 logistics team
 
 to manage product return pickups and deliveries.
 </li>
 <li>
 Maintain clear communication by sharing tracking details and updates with stakeholders.
 </li>
 <li>
 Follow
 
 company SOPs
 
 for handling returned products &mdash; including inspection, segregation, repackaging, reuse, or e-scrapping.
 </li>
 <li>
 Support
 
 product diversions
 
 via RMA and Vendor Return Authorization (VRA) processes.
 </li>
 <li>
 Collaborate with
 
 Quality, Project Management, Logistics, and Customer Service
 
 teams.
 </li>
 <li>
 Ensure
 
 accurate inventory control
 
 of returned products in coordination with warehouses.
 </li>
 <li>
 Manage
 
 RMA inventory
 
 and determine proper disposition (reuse, repair, or scrap).
 </li>
 <li>
 Support
 
 failure analysis
 
 and assist in retrieving defective products for root cause studies.
 </li>
 <li>
 Oversee
 
 e-waste vendor management
 
 including registration, payment, and performance tracking.
 </li>
 <li>
 Continuously improve RMA documentation and reporting for greater efficiency.
 </li>
 <li>
 Collect and analyze data to prepare dashboards, summaries, and performance reports.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Electrical or Mechanical Engineering
 
 (or related field).
 </li>
 <li>
 Minimum
 
 4&ndash;6 years of experience
 
 in managing product returns (RMA), logistics, or supply chain processes.
 </li>
 <li>
 Hands-on experience in
 
 warehousing, order handling, transportation, and planning
 
 within a global supply chain.
 </li>
 <li>
 Knowledge of
 
 solar PV systems
 
 and
 
 electronic component failure analysis
 
 .
 </li>
 <li>
 Strong understanding of
 
 logistics policies, customs documentation, and INCOTERMS
 
 .
 </li>
 <li>
 Proficient in
 
 Power BI
 
 ,
 
 SAP
 
 , or
 
 NetSuite
 
 .
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong collaboration, attention to detail, and decision-making ability.
 </li>
 <li>
 Customer-centric mindset with the ability to understand business processes and cross-functional interactions.
 </li>
 </ul>
</div>

Tech & Warranty Support

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