product trainer

Milsoft Utility Solutions, inc.

<div><p><b>OMS / FIELDSYTE / IVR TRAINER</b></p><p></p><p><br>
Department : Training</p>
<p>
Reports to : Training Team Lead/VP of Customer Service and Support</p>
<p>
Location : Remote/In office</p>
<p>
Classification : Salary/Exempt/Full-time</p><p></p><p><b><br>
JOB SUMMARY</b></p><p></p><p><br>
The Product Trainer is responsible for all onsite and/or virtual training associated with Milsoft&rsquo;s product lines. Knowledge of and the ability to train on other Milsoft applications are also required. This position will require <b>extensive</b> travel.</p><br>
<p></p>
<p><b>
ESSENTIAL FUNCTIONS</b></p><p></p><div><br>
<ul><li>
Plans and delivers training courses on-site, regionally, and via webinar as necessary and at the direction of the Training Team Lead</li></ul>
<ul><li>Assesses relevant training needs for customers, in consultation with the Training Team Lead and other departmental heads, including necessary assessment methods and measurement systems</li></ul>
<ul><li>In conjunction with the Training Team Lead, the Product Trainer will create a functional curriculum and will schedule trainings</li></ul>
<ul><li>Assists appropriate company staff with the organization and scheduling of training venues, logistics, transportation, and accommodations in order to achieve efficient training attendance and delivery, including equipment and materials</li></ul>
<ul><li>Ensures that all training activities and materials are relevant and current</li></ul>
<ul><li>Develops and maintains self-knowledge in the relevant field at all times</li></ul>
<ul><li><b>MUST be available to travel extensively</b></li></ul>
<ul><li>Maintains regular, consistent, and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures</li></ul>
<ul><li>Upholds, safeguards, and promotes Milsoft&rsquo;s values and philosophy relating particularly to ethics, integrity, and corporate responsibility</li></ul>
<ul><li>Any other duties that may be necessary or assigned from time to time; such duties do not normally change the level of the job</li></ul></div><br>
<p></p>
<p><b>
QUALIFICATIONS</b></p><p></p><div><br>
<ul><li>
Excellent presentation, interpersonal, team, and communication skills are vital</li></ul>
<ul><li>Must be proficient in understanding Milsoft&rsquo;s software applications and deployment requirements, and must demonstrate a high capability to communicate that knowledge to others</li></ul>
<ul><li>Proficient in Google Suite and MS Office products</li></ul>
<ul><li>Bachelor&rsquo;s degree preferred with a minimum of three years in roles associated with training, curriculum development, product deployment, and/or relating to the technical field(s)</li></ul>
<ul><li>Exceptional dedication to detail with high emphasis on goal achievement</li></ul></div></div>

Outage Management System (OMS) / FieldSyte / Interactive Voice Response (IVR) Trainer

Al Ghalia

<p><b>Position Summary</b></p><ul><li>The Brand Trainer is responsible for developing, delivering, implementing, and evaluating comprehensive training programs that align with the brand&rsquo;s values, service standards, and operational excellence.</li><li>This role ensures that all employees, across both front-of-house (FOH) and back-of-house (BOH), understand and embody the brand&rsquo;s unique identity, culture, customer engagement approach, and service excellence.</li><li>The Brand Trainer plays a key role in maintaining high-quality customer service, product knowledge, and brand consistency across all locations, fostering a culture of learning, hospitality, and excellence, and ensuring that staff deliver an outstanding guest experience while upholding the brand&rsquo;s unique atmosphere.</li><li>The Brand Trainer adheres to all key result areas and responsibilities outlined in this job description, and fulfils other duties as required for operations.</li></ul><p><b>Critical skills and competencies required for this post:</b></p><ul><li>Minimum of 3-5 years of experience in hospitality, F&amp;B training, or brand development within a high-end restaurant, caf&eacute;, or hotel.</li><li>Technical Skills: Proficiency in Microsoft Office (PowerPoint, Excel, Word).</li><li>Experience in customer service excellence, staff coaching, and performance management.</li><li>Strong understanding of restaurant operations, guest engagement, and food service standards.</li><li>Strong Communication &amp; Presentation Skills &ndash; Ability to engage employees and deliver impactful training.</li><li>Passion for Hospitality &amp; Service Excellence &ndash; Deep commitment to creating an exceptional guest experience.</li><li>Leadership &amp; Coaching Abilities &ndash; Capable of inspiring and developing employees at all levels.</li><li>Customer-Centric Mindset &ndash; Focused on providing outstanding service and enhancing guest satisfaction.</li><li>Operational Knowledge &ndash; Familiarity with restaurant service sequences, food preparation, and safety protocols.</li><li>Problem-Solving &amp; Adaptability &ndash; Ability to address challenges and modify training strategies as needed.</li><li>Organisational &amp; Time Management Skills &ndash; Efficiently plan and execute multiple training programs.</li></ul><p>Work Location: In person</p>

Brand Trainer

Intelitek Solutions

<p><b>About This Engagement</b></p><p>We are seeking an experienced BDD and Test Automation Trainer to deliver a 3-day intensive hands-on training program for a unified cross-functional team. The cohort includes Development, Testing/QA, and Business Analysis/Requirements team members attending together in a single program.</p><p>Our organization is in an active Agile transition and this training is a key part of building a shared BDD and test automation practice across all delivery roles. The goal is to build practical, immediately applicable skills in BDD, Gherkin, Cucumber, Selenium, and test automation concepts &mdash; not theory &mdash; but real hands-on capability that participants can use starting the very next sprint.</p><p><b>This is a fully onsite engagement in Richmond, VA. All three days must be delivered in person. No virtual or remote delivery will be accepted.</b></p><p>What You Will Be Doing</p><ul><li>Delivering a 3-day onsite BDD and test automation training program to a mixed audience of BA, QA, and Dev professionals</li><li>Teaching Gherkin syntax and scenario writing from the ground up &mdash; participants will write real scenarios every day</li><li>Covering Cucumber at a conceptual, non-technical level &mdash; no coding required from participants</li><li>Introducing Selenium and test automation concepts in plain language accessible to all roles &mdash; not a deep engineering course but a foundational understanding of how automation works alongside BDD</li><li>Demonstrating how Gherkin, Cucumber, and Selenium work together as a complete BDD and automation pipeline</li><li>Facilitating cross-functional group exercises including a Three Amigos style working session</li><li>Running at least one live demonstration where a Gherkin scenario is executed through Cucumber and Selenium end-to-end &mdash; results discussed as a group</li><li>Keeping all three role types engaged simultaneously &mdash; your instruction must land equally well for a BA with no technical background and a developer new to BDD</li><li>Working with our Point of Contact (POC) prior to training to develop reference materials and scenario examples relevant to our environment &mdash; not generic off-the-shelf content</li></ul><p>What We Are Looking For</p><p><b>Required:</b></p><ul><li>Minimum 5 years of experience training or coaching teams on Gherkin, Cucumber, BDD, and test automation</li><li>Hands-on experience with Selenium WebDriver and test automation frameworks</li><li>Proven ability to train mixed audiences of BA, QA, and Dev professionals together in one session</li><li>Ability to explain Cucumber, Selenium, and automation concepts in plain, non-technical language &mdash; no assumption of coding knowledge in the room</li><li>Strong in-person classroom facilitation skills &mdash; you can read a room and keep every experience level engaged</li><li>Solid background in Agile delivery environments</li><li>Ability and willingness to travel to Richmond, VA and be onsite for all three training days</li></ul><p><b>Training Coverage Required:</b></p><p><i>Gherkin &amp; BDD:</i></p><ul><li>Feature files, Scenario, Given/When/Then, Scenario Outline, Examples tables, Background, and tagging</li><li>BDD mindset and Three Amigos collaboration model</li><li>Common Gherkin anti-patterns and how to fix them</li></ul><p><i>Cucumber:</i></p><ul><li>What Cucumber is and how it connects to Gherkin &mdash; conceptual and non-technical</li><li>How to read and interpret Cucumber test results</li><li>How tagging controls which scenarios run</li><li>Live Cucumber demonstration &mdash; trainer executes, all roles observe and discuss</li></ul><p><i>Selenium &amp; Test Automation:</i></p><ul><li>What Selenium is and what problem it solves &mdash; explained for all roles including non-technical</li><li>How Selenium fits into the BDD pipeline alongside Gherkin and Cucumber</li><li>The relationship between a Gherkin scenario, Cucumber, and a Selenium test &mdash; end-to-end conceptual walkthrough</li></ul><p><b>Certifications &mdash; at least one of the following is required:</b></p><ul><li>Cucumber.io Approved Trainer designation <i>(most preferred)</i></li><li>ISTQB Agile Tester Extension</li><li>ISTQB Advanced Level &mdash; Test Automation Engineer</li><li>ICAgile ICP-TST (Agile Testing)</li><li>Certified Scrum Master (CSM) or SAFe Agilist</li><li>PMI Agile Certified Practitioner (PMI-ACP)</li><li>Selenium certification from a recognized training body</li></ul><p><b>In addition to certification, you must be able to provide:</b></p><ul><li>Sample training materials or anonymized examples from past client work</li></ul><p><b>Preferred:</b></p><ul><li>Experience training government or healthcare teams</li><li>Familiarity with JIRA, Confluence, or Azure DevOps</li><li>Certified Business Analysis Professional (CBAP)</li><li>Multiple certifications from the required list above</li><li>Experience with additional automation frameworks such as Playwright, Appium, or RestAssured</li><li>Prior experience delivering onsite training for federal or state government clients</li></ul><p>What You Will Deliver</p><p><b>Before Training:</b></p><ul><li>Collaborate with our POC to understand our workflows, terminology, and team context</li><li>Develop customized BDD and automation reference materials and Gherkin scenario examples relevant to our environment</li><li>Prepare Cucumber and Selenium demonstration scripts aligned to our context and approved by the POC</li><li>Submit all materials to the POC for review and approval at least 5 business days before training begins</li></ul><p><b>During Training:</b></p><ul><li>Participant workbook covering all three days including Gherkin, Cucumber, Selenium, and test automation concepts &mdash; printed and digital copies</li><li>Gherkin, Cucumber, and test automation one-page quick reference card for every participant</li><li>All exercise materials and scenario templates customized to our context</li><li>Live end-to-end demonstration &mdash; Gherkin scenario executed through Cucumber and Selenium in the room</li></ul><p>Travel &amp; Logistics</p><ul><li>Trainer is responsible for arranging all travel and lodging to Richmond, VA</li><li>All travel costs must be submitted as a separate line item in your proposal</li><li>Trainer must confirm full onsite availability for all three days before engagement is awarded</li><li>Substitution of a different trainer is not permitted without prior written approval from our POC</li></ul><p>How We Will Measure Success</p><ul><li>80% or more of participants pass the end-of-training assessment</li><li>All three role types can independently write a valid Gherkin scenario by end of Day 3</li><li>All participants can explain what Cucumber does and how it connects to Gherkin</li><li>All participants can explain at a conceptual level what Selenium does and how it fits into the BDD pipeline</li><li>All participants can read and interpret a Cucumber and Selenium test result</li><li>QA participants can identify which test cases are strong candidates for automation</li><li>Trainer satisfaction score of 8.0 or higher from participants</li><li>All materials approved by POC before training begins</li></ul><p>How to Apply</p><p>Please submit the following:</p><ul><li>Your resume or trainer profile highlighting BDD, Gherkin, Cucumber, Selenium, and test automation training experience</li><li>A brief summary (one page or less) of your proposed approach to this 3-day program covering all four topics</li><li>At least two references from prior BDD, Cucumber, or test automation training engagements</li><li>Your daily rate and estimated travel costs as separate line items</li><li>Copies of relevant certifications</li></ul><p><i>This is a contract training engagement. Compensation is negotiable based on experience and qualifications. Only candidates who can commit to full onsite delivery in Richmond, VA will be considered.</i></p><p>Pay: $80.00 - $120.00 per hour</p><p>Work Location: In person</p>

Gherkin / Cucumber BDD Trainer

MEDIFLOWS BILLING SOLUTIONS Company

<p><b>Job Title: </b>AI Agent Developer Trainer (Part-Time)</p><p><b>Job Summary</b></p><p>We are seeking a part-time AI Agent Developer Trainer to teach students how to build and understand AI agents. The ideal candidate can clearly explain concepts and guide students through practical learning.</p><p><b>Responsibilities</b></p><ul><li>Design and deliver training programs focused on AI agent development</li><li>Large Language Models (LLMs)</li><li>Prompt engineering</li><li>Agent frameworks (e.g., LangChain, AutoGen)</li><li>Retrieval-Augmented Generation (RAG)</li><li>Guide learners in building real-world AI agents (chatbots, automation tools, multi-agent systems)</li><li>Create course materials, assignments, and practical labs</li><li>Provide one-on-one mentorship and feedback</li><li>Stay updated with the latest trends in AI and agent technologies</li><li>Evaluate student progress through projects, assessments, and code reviews</li><li>Assist learners in deploying AI agents (APIs, cloud platforms, etc.)</li></ul><p><b>Requirements</b></p><ul><li>Strong knowledge of AI, Machine Learning, and AI agents</li><li>Experience with Python and AI tools/frameworks</li><li>Good communication and teaching skills</li><li>Ability to explain concepts to beginners</li></ul><p><b>Job Type</b></p><p>Part-Time (On-site)</p><p>Job Type: Part-time</p><p>Pay: Rs40,000.00 per month</p><p>Work Location: In person</p>

AI Agent Developer Trainer

Daxko

<div><div><b>Software Trainer</b></div><div></div><div><div><div>
Remote - US</div></div><div></div><div><div>
Implementation Services</div></div><div></div><div><div>
Remote</div></div><div></div><div><div>
Full-time</div></div></div><div><div><div>
Daxko builds the software that powers fitness, wellness, and community organizations&mdash;everything from member management and payments to digital engagement and analytics. From small studios to the largest associations, we help thousands of fitness businesses streamline operations, enhance member experiences, and drive sustainable revenue growth.</div></div></div><div><div><div>
At Daxko, our Software Trainers play a key role in helping our customers succeed from day one. In this role, you&rsquo;ll partner directly with customers to guide them through onboarding and training, helping them confidently use our software to power their organizations and communities.</div><div></div><div><br>
If you enjoy teaching, building relationships, and being on the front lines of customer experience, this is a great opportunity to grow your career while making a meaningful impact.</div><div></div><div><br>
What you&rsquo;ll do</div><ul><li>
Lead engaging, effective training sessions for a wide range of customers with different needs and experience levels</li><li>
Travel to customer sites to support go-live events and ensure a smooth, successful transition</li><li>
Serve as a primary trainer for small to mid-sized implementations</li><li>
Build strong relationships with customers and create a positive, supportive training experience</li><li>
Gather and apply customer feedback to continuously improve training delivery and outcomes</li><li>
Maintain and update training materials, documentation, and resources</li><li>
Develop a strong understanding of Daxko&rsquo;s products and the member-based organizations we serve</li><li>
Contribute to team goals and OKRs, and support process improvement initiatives</li></ul><div></div><div><br>
What you bring</div><ul><li>
1&ndash;2 years of experience in training, customer support, education, or a related field</li><li>
Confidence leading conversations and presenting information to groups</li><li>
Strong communication and interpersonal skills, with the ability to build trust quickly</li><li>
A problem-solving mindset and the ability to navigate complex or unexpected situations</li><li>
Comfort working independently, managing your time, and prioritizing competing needs</li><li>
A calm, professional approach when handling challenging customer situations</li><li>
Strong organizational skills and attention to detail</li><li>
Ability to learn new technology and teach others how to use it effectively</li><li>
A valid passport and willingness to travel internationally</li></ul><div></div><div><br>
What to expect</div><ul><li>
Up to 75% travel to support customers during critical onboarding moments</li><li>
A collaborative team focused on continuous learning and improvement</li><li>
Opportunities to grow your skills in customer engagement, training, and SaaS products</li></ul><div></div><div><br>
Requirements</div><ul><li>
High school diploma or equivalent</li></ul><div></div><div><br>
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.</div><div>
We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members.</div><div></div><div><br>
Some of our favorites include:</div><div>
   Flexible paid time off</div><ul><li>️ Affordable health, dental, and vision insurance options</li></ul><div>
   Monthly fitness reimbursement</div><div>
   401(k) matching</div><div>
   New-Parent Paid Leave</div><div>
   Casual work environments</div><div>
   Flexible work - remote &amp; hybrid</div><div></div><div><br>
All your information will be kept confidential according to EEO guidelines.</div><div></div><div><br>
#LI-Remote</div></div></div><div></div><div><div><div><br>
Where you fall within the compensation range is based on how you demonstrate the skills and competencies needed for the role. We typically reserve the upper half of our compensation bands for team members who have grown within Daxko. In addition to base salary, some roles may be eligible for bonuses, commissions, or other performance-based incentives. We also offer a comprehensive benefits package, recognition programs, and plenty of opportunities to grow your career with us.</div><div></div><div><br>
The pay range for this role is $47,406 &ndash; $71,109 per year.</div></div></div></div><p></p>

Software Trainer Remote - US • Remote

Chalhoub Group

<div><p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p><p>
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p><p>
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.</p><p>
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p><p><b><br>
What you'll be doing</b>
</p><p>The Retail Artistry Coach performs the responsibilities of a M&middot;A&middot;C Makeup Artist 50% of their time, and 50% of their time dedicated to in-store support for focus &amp; reputations doors. They are responsible for following up on key Education initiatives, customer service, drive 5-star launches, support Retail Events &amp; elevate Retail Artistry.
</p><p>1. Provide Retail Employee Support by:</p><ul><li>Working as a M&middot;A&middot;C Makeup Artist at base store &ndash; 50% of time &amp; 50% of time travelling to Focus/Reputation doors.</li><li>Setting an example of professionalism, customer service and makeup artistry.</li><li>Answering questions pertaining to customer service and product knowledge while at counters.</li><li>Ensuing all new artists are fully onboarded to the brand and set up with Induction with Retail Managers.
</li><li>Supporting and following up on Priority Education Initiatives as directed by Education Lead &ndash; Key launch information/inspiration, MMX Module completion, supporting Retail Events and elevating Retail Artistry skills with team.
</li><li>Align with Retail Manager to coach artist on Omni Selling Skills.</li><li>Identifying training needs through Retail Managers &amp; supporting the Retail Manager to give</li></ul><p>
Coaching/Feedback to their Artists.</p><p>
2. Enhance the Skill Level of M&middot;A&middot;C Artists by:</p><ul><li>Observing and modifying, if necessary, the Retail Artistry abilities and OMNI customer service skill levels. Giving feedback, tips and tricks as a Coach.</li><li>Evaluating training needs through Retail Manger &amp; suggesting methods of addressing these needs at the counter to the Retail Manager to follow up with.</li><li>Conducting MUP Services to set example of excellence and expectation.
</li><li>Support Skill Certification process to evaluate strengths and opportunities.
</li><li>Communicating training needs and accomplishments regularly to the Lead Trainer.</li></ul><p>
3. Participate in Professional Development by:</p><ul><li>Attending and participating in various developmental trainings where relevant.</li><li>Attending quarterly Education meetings, &amp; participating by presenting independent ideas &amp; concepts based on in-store observations.
</li></ul><p>4. Provide consistent observation &amp; insights to Lead Trainer:</p><ul><li>Asses the customers service and MUP Artistry skills at store level.</li><li>Identifying and communicating training needs.</li></ul><p>
5. Ensure Educational Objectives of Artist Training are met by:</p><ul><li>Assisting, as required, with the co facilitation of core training modules IRL/Virtually that may include:</li></ul><p>
Basic Training, Boot Camp, Boost Camp, TikTok School &amp; Retail Artistry Services</p><ul><li>Follow up on priority Education initiatives back in store &ndash; MAC Experience, new collection sell through, Skill Cert, MUP Services standards etc.
</li></ul><p>6. Facilitate Special Events as Requested by:</p><ul><li>Participating and or assisting with special events as required.</li><li>Identifying opportunities for M&middot;A&middot;C participation in-store events, working with the Retail Manager to execute the event.</li><li>Providing Retail Events training and preparation for Retail Artists.
</li></ul><p></p><p><b>What you&rsquo;ll need to succeed</b>
</p><ul><li><p>Proven experience as a Makeup Artist, with a strong portfolio showcasing a range of looks and techniques.
</p></li><li><p>Previous experience in training, coaching, or mentoring makeup artists or retail teams.
</p></li><li><p>Exceptional makeup application skills with in-depth knowledge of products, tools, and current beauty trends.
</p></li><li><p>Strong commercial mindset with demonstrated ability to drive sales and achieve targets.</p></li><li><p>
Confident communication and presentation skills, with the ability to engage and inspire diverse audiences.
</p></li><li><p>Experience working in a fast-paced retail or beauty environment.</p></li><li><p>
Based in Cairo, with flexibility and willingness to travel frequently across different cities and store locations.
</p></li><li><p>Highly organized, proactive, and adaptable with a solutions-oriented mindset.
</p></li><li><p>Passion for the beauty industry and a genuine interest in developing others.
</p></li></ul><p></p><p><b>What we can offer you</b>
</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
</p><p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
</p><p><b>Using GenAI in Your Application Process</b></p><p>
To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.<br>
You can find more information through:</p><p><b>
We Invite All Applicants to Apply</b></p><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Brand Trainer - MAC Cosmetics

MEDIKO Inc

<div><p><b>MEDI</b><b>KO</b><b>: </b>Mission driven &amp; committed to delivering high-quality medical care to the communities we serve.
</p><p>Our dedicated Healthcare Professionals find meaning, support and new opportunities to learn and grow their skills every day. It&rsquo;s what sets us apart from other healthcare industries and drives our success in the correctional healthcare space.
</p><p>Whether you are just graduating from nursing school or bringing years of experience to your new position at<b> </b><b>MEDI</b><b>KO</b><b>, </b>you will benefit from our competitive compensation, commitment to safety and exposure to the diverse healthcare needs of the clients we serve.</p><p>
If you&rsquo;re ready to take on a role that will enrich your career and make a real impact to your community, we encourage you to APPLY TODAY to get the conversation started!
</p><p>The Competency Trainer supports the delivery of competency restoration services for inmates with mental illness who have been deemed incompetent to stand trial. This role facilitates structured group sessions focused on legal education, court processes, and the development of skills necessary to assist in one&rsquo;s legal defense.</p><p>
This position is a shared role and may also support general administrative functions at the site. The Competency Trainer works under the direction of clinical leadership and collaborates closely with mental health, custody, and legal teams to support treatment goals and program compliance.</p><p>
How YOU can Make an Impact:</p><ul><li><p><b>
Competency Restoration Support</b></p></li><li><p>
Facilitate competency restoration groups for inmates, focusing on legal education, court procedures, and ability to assist in their defense.
</p></li><li><p>Deliver structured curriculum in a clear, consistent, and engaging manner appropriate to the correctional setting.
</p></li><li><p>Adapt instructional methods and materials to meet varying cognitive abilities, mental health needs, and learning styles.
</p></li><li><p><b>Documentation and Progress Tracking</b></p></li><li><p>
Assess and document inmate participation, comprehension, and progress toward competency.
</p></li><li><p>Maintain accurate, timely, and confidential clinical and behavioral records in accordance with policy and regulatory requirements.
</p></li><li><p>Communicate observations and progress updates to the clinical team to support treatment planning.
</p></li><li><p><b>Collaboration and Coordination</b></p></li><li><p>
Collaborate with mental health staff, custody personnel, and legal stakeholders to support program effectiveness and continuity of care.
</p></li><li><p>Participate in team meetings and case discussions as appropriate.
</p></li><li><p>Ensure adherence to facility procedures, safety protocols, and program requirements.
</p></li><li><p><b>Administrative Support (Shared Role)</b></p></li><li><p>
Provide general administrative support as needed, which may include scheduling, data entry, file management, and coordination of program materials.
</p></li><li><p>Assist with tracking program participation, reporting, and other operational needs.</p></li><li><p>
Perform other related duties as assigned.</p></li></ul><p>
What we Ask of YOU:
</p><ul><li><div><ul><li><p>High school diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree in psychology, criminal justice, social services, or related field preferred.</p></li><li><p>
Additional certifications or specialized training may be required depending on the function (e.g., Certified Human Resources Professional (PHR) for HR roles, Certified Public Accountant (CPA) for Finance roles, etc.).</p></li><li><p>
Minimum of 2-3 years of relevant experience in the specific functional area (e.g., HR, Finance, Sales, Marketing, Operations, etc.).</p></li><li><p>
Experience in healthcare, correctional healthcare, or a regulated industry is preferred.</p></li><li><p>
Demonstrated success in applying function-specific skills (e.g., employee relations for HR, financial reporting for Finance, or sales strategy for Sales) is required.</p></li><li><p>
Knowledge of relevant industry-specific regulations, compliance standards, and best practices may be required, particularly for roles in highly regulated functions like HR and Finance.</p></li><li><p>
Relevant industry certifications based on the role (e.g., PHR, SHRM-CP, CPA, etc.).</p></li><li><p>
Active CPR/BLS certificate required (American Heart Association/American Red Cross guideline approved), if role is located in a correctional facility.</p></li></ul></div></li></ul><p>
Joining <b>MEDI</b><b>KO</b> comes with perks to support you in your personal and professional journey:
</p><ul><li><p>Competitive Pay and MVP Bonus Program</p></li><li><p>
Benefits package including Medical, Dental, and Vision insurance for you and your family</p></li><li><p>
Preferred Pharmacy Network options</p></li><li><p>
MDLIVE virtual Provider telehealth options</p></li><li><p>
Wellness program</p></li><li><p>
Health Savings Accounts and Health Reimbursement Account options with company match</p></li><li><p>
Employer-paid Life Insurance Policy/AD&amp;D, Long-Term Disability and Short-Term Disability coverage</p></li><li><p>
Optional Voluntary coverage for Life Insurance, Accident, Critical Illness, and Hospital Indemnity plans</p></li><li><p>
Paid portion of Maternity Leaves</p></li><li><p>
Employee Assistance Program</p></li><li><p>
Generous Paid Time Off (PTO) including 10 Holidays and flexible Floating Holidays</p></li><li><p>
Participation in the <b>MEDI</b><b>KO</b> 401(k) Retirement Plan with company match</p></li><li><p>
Employee Referral Bonuses
</p></li><li><p>Tuition Reimbursement Assistance Plan</p></li><li><p>
Free Continuing Education</p></li><li><p>
Access to Perks and Discounts at nationally recognized chains, service providers and retailers</p></li></ul><p><i>
EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.</i></p></div>

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