production analyst

LaCroix Precision Optics

<div>
 LaCroix Precision Optics, a manufacturer of precision optical components located in Batesville, Arkansas, is seeking a motivated and detail-oriented individual who is passionate about precision and innovation to join our growing team.
 
 
 At LaCroix Precision Optics, we value quality, teamwork, and continuous improvement. We invite you to explore opportunities with us and become part of a team dedicated to excellence in the optics industry.
 
 
 
 Job Summary
 
 
 
 The Production Data Analyst supports manufacturing operations by developing, maintaining, and analyzing production data, reports, and dashboards. This role works closely with Production, Planning, and Engineering teams to provide accurate, timely visibility into shop performance, capacity, and WIP. The analyst will also assist with production scheduling activities, including creating and closing work orders within the manufacturing system.
 
 
 Essential Duties and Responsibilities: include the following. Other duties may be assigned.
 
 
 
 Production Reporting &amp; Dashboards
 
 
 
 <ul>
 <li>
 Develop, maintain, and enhance production reports and dashboards related to throughput, yield, scrap, WIP, labor, and machine utilization
 </li>
 <li>
 Ensure data accuracy and consistency across reports by validating inputs from ERP systems
 </li>
 <li>
 Automate recurring reports to reduce manual data handling
 </li>
 <li>
 Customize dashboards to support daily production meetings and management reviews
 </li>
 <li>
 Identify trends, bottlenecks, and performance gaps in optical manufacturing processes (grinding, polishing, coating, assembly, etc.)
 
 
 </li>
 </ul>
 
 Data Management &amp; Analysis
 
 
 
 <ul>
 <li>
 Extract, transform, and analyze production data from ERP, MES, and other manufacturing systems
 </li>
 <li>
 Maintain data definitions and documentation for standard production metrics
 </li>
 <li>
 Perform ad-hoc data analysis to support continuous improvement, root cause analysis, and decision-making
 </li>
 <li>
 Collaborate with Engineering and Quality to support yield and process improvement initiatives
 
 
 </li>
 </ul>
 
 Production Scheduling Support
 
 
 
 <ul>
 <li>
 Assist Production Planning with creating, releasing, updating, and closing work orders in the ERP system
 </li>
 <li>
 Verify routing, labor standards, and work center assignments for accuracy
 </li>
 <li>
 Monitor job status and help resolve data or system issues impacting scheduling or reporting
 </li>
 <li>
 Support reconciliation of completed jobs, labor reporting, and material usage
 
 
 </li>
 </ul>
 Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Data Analytics, Industrial Engineering, Manufacturing Engineering, Business Analytics, or related field (or equivalent experience)
 </li>
 <li>
 2+ years of experience in a manufacturing or production data role
 </li>
 <li>
 Strong proficiency in Excel (pivot tables, formulas, data validation)
 </li>
 <li>
 Experience building dashboards and reports using BI tools (Power BI, Tableau, or similar)
 </li>
 <li>
 Familiarity with ERP/MES systems and work order/job tracking
 
 
 </li>
 </ul>
 Analytical Skills: A high level of accuracy and attention to detail in data entry and verification with strong ability to consistently notice, process and correct small errors to ensure all information is accurate, consistent, and reliable.
 
 
 Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
 
 
 Mathematical Skills: Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
 
 
 Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
 
 
 Computer Skills: In order to perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software and Word Processing software.
 
 
 Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.
 
 
 Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.
 
 
 
 EOE M/F/Disability/Veteran
 
</div>

Production Data Analyst

UnitedHealth Group

<div>This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
A Production Supervisor Analyst (PSA) within the Optum Financial Contact Center (OFCC): 
This role is a vital component, and directly supports the supervisory team for the Resolution Experience Team (RET). PSAs are responsible for: Executing projects and initiatives, building and analyzing reports, managing call escalations, performing research inquires, handling inbound and outbound calls (outreach), maintaining Queue and Real-Time Adherence (RTA) support, assisting Customer Service Representative Leads via Help Desk/Chat support, along with coaching and presentation management.
This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:30am - 08:00pm CST. Mandatory overtime is required during peak season (first few weeks of January) - may require weekend and evenings, per business need.
We offer 5 weeks of on-the-job training during an 8‑hour shift, scheduled between 8:00 AM and 8:00 PM CST. 
Primary Responsibilities:<ul><li>
Manage daily, weekly, monthly, and quarterly deliverables: perform and audit agent call listening sessions, present call calibrations for Quality Assurance</li><li>
Solid working knowledge of how to execute on project deliverables in a fast-paced environment</li><li>
Prepares and presents information to leadership for next steps and decision making; provide explanations and information to Operations</li><li>
Capture, analyze, organize, and prioritize business requirements for moderately complex technical projects</li><li>
Handle inbound/outbound calls to support Service Levels and Operational Performance; assist with inbound calls queues due to increased call volume</li><li>
Execute outreach campaigns to improve customer satisfaction</li><li>
Create reports and present team results by using AI and analytical tools; NPS and Customer Experience focused</li><li>
Coach Tier 1 agents on Performance Metrics; manage KPI performance</li><li>
Responsible for owning projects and ensuring they meet deadlines</li><li>
Prepare and present monthly business reviews, including creating presentation decks using Microsoft PowerPoint</li></ul> 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:<ul><li>
High School Diploma / GED</li><li>
Must be 18 years of age OR older</li><li>
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications</li><li>
Experienced in monitoring and meeting key performance indicators (KPIs)Experience working in a call center or handling a high volume of customer service inquiries</li><li>
Intermediate experience in creating professional Microsoft PowerPoint decks and presenting to stakeholders and leadership</li><li>
Intermediate experience with Microsoft Excel (data entry, sort / filter, and work within tables)</li><li>
Ability to attend training for the first five weeks during an 8‑hour shift, scheduled between 8:00 AM and 8:00 PM CST</li><li>
Ability to work any of our 8- hour shifts between 11:30AM - 08:00PM CST, Monday - Friday. Mandatory overtime is required during peak season (first few weeks of January) - may require weekend and evenings, per business need</li></ul> 
Preferred Qualifications:<ul><li>
2+ years of customer service experience analyzing and solving customer problems OR 2+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties</li><li>
1+ years of call center experience</li><li>
Experienced in First Call Resolution (FCR), with a focus on identifying and addressing the root causes of customer issues</li><li>
Advanced Microsoft Excel experience - PivotTables and VLOOKUP for data analysis and reporting</li><li>
Experience using Miro boards for journey mapping and collaborative workflow design</li><li>
Experience using Glassbox or Jukebox tools to support post call survey systems and identify insights within digital user interactions</li></ul> 
Telecommuting Requirements:<ul><li>
Ability to keep all company sensitive documents secure (if applicable)</li><li>
Required to have a dedicated work area established that is separated from other living areas and provides information privacy</li><li>
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service</li></ul> 
Soft Skills:<ul><li>
Demonstrates strong grammar, spelling, and formatting skills in professional correspondence</li><li>
Speaks confidently and professionally with internal and external stakeholders</li><li>
Ability to handle escalations professionally and effectively, with a focus on de-escalating situations and resolving issues in a calm and solution-oriented manner</li></ul> 
<ul><li>All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.</li></ul> 
<div>Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 - $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.</div><div></div><div> 
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.</div> 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.<div> 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</div><div></div><div> 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</div></div>

Production Supervisor Analyst

<div>Belong, Connect, Grow, with KBR!
THIS POSITION IS LOCATED IN JACKSONVILLE, FLORIDA
Program Summary<div></div>
The Marine Corps Prepositioning Program (MCPP) is based in Jacksonville, Florida. We provide maintenance and logistic services to the U.S. Marine Corps (USMC) in support of this program. For over 35 years we have planned, coordinated, and executed the maintenance and logistic services for ground combat vehicles and support equipment for USMC Expeditionary Forces.
Job Summary<div></div>
Responsible for planning and scheduling production schedules.<ul><li>
Analyzes, participates in development, and implements logistics plans affecting the production plan, distribution, and inventory of finished material.</li><li>
Conducts distribution and network studies, monitors inventory, and analyzes requirements to develop strategies to achieve desired delivery times and order fill rates.</li><li>
Establish workflow for production spread load of the ship&rsquo;s equipment density listing by analyzing, developing, and revising Microsoft Project plans to ensure an efficient maintenance production cycle.</li><li>
Analyze and validate requirements for future production cycles to create an effective Production plan using Microsoft Project.</li><li>
Assume direct responsibility for overseeing daily production activities, monitoring progress, and ensuring On Time Delivery of equipment per scheduled production cycle.</li><li>
Analyze effectiveness of production plans by comparing actual vs. planned schedules. Conduct causative research on significant differences.</li><li>
Make recommendations for process improvements based on causative research conducted on variances and other cross functional initiatives.</li><li>
Comply with all policies and procedures in accordance with the contract.</li><li>
Coordinates logistics&rsquo; activities with internal/external customers.</li><li>
Provides activity and status reports to management.</li><li>
Performs all other duties as assigned.</li><li>
Computer proficient in Microsoft Office, Excel, Power BI, and Project.</li><li>
Strong communication skills.</li></ul>
Basic Qualifications
<ul><li>BA/BS degree in Business Administration or related field with no experience. In lieu of formal education, at least 8 years of progressive experience in a related field or 4 years of specialized military experience in the relative field can be substituted for a BA/BS degree.</li><li>
Must possess a certificate of training for Microsoft Project 2010 or greater.</li><li>
Ability to obtain a Favorable Government Public Trust Investigation.</li><li>
Ability to obtain and maintain Military Base Access.</li></ul>
Additional Qualifications
<div></div><ul><li>Ability to use standard commercial word processing, databases, spreadsheets, and telecommunications software applications to include Microsoft Office.</li><li>
Ability to comply with all established methods, quality standards, and time schedules applicable to this position.</li></ul>
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&amp;D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBR 
 
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team&rsquo;s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver &ndash; Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.</div>

MCPP - Production Planning Analyst

Medline Industries

<div>Job Summary
We are looking for a Production Support Analyst with strong hands-on experience in UiPath RPA, Document Understanding, and emerging Agentic AI solutions. The role focuses on supporting, stabilizing, and enhancing automation and AI-driven processes in production environments. You will work closely with development, business, and infrastructure teams to ensure high availability, reliability, and continuous improvement of automation solutions.
Job Description
Experience:
<ul><li>3&ndash;5 Years
</li></ul>Daily Responsibilities:
RPA &amp; Agentic AI Support (Primary Focus)
<ul><li>Provide L2/L3 production support for UiPath bots and Agentic AI-driven workflows
</li><li>Support Document Understanding pipelines (classification, extraction, validation issues)
</li><li>Monitor bot and agent execution, identify failures, and perform root cause analysis (RCA)
</li><li>Troubleshoot queue failures, bot breakdowns, credential issues, and orchestration failures
</li><li>Assist in maintaining AI decision flows, agent handoffs, and execution consistency
</li></ul>Development &amp; Enhancement
<ul><li>Design and enhance automation workflows with robust exception handling and retry mechanisms
</li><li>Support end-to-end automation lifecycle (development, testing, deployment, production support)
</li><li>Implement improvements to increase bot/agent efficiency and reduce failure rates
</li></ul>UiPath Platform Expertise
<ul><li>Work extensively with:
<ul><li>UiPath Orchestrator (Queues, Jobs, Triggers, Assets, Logs)
</li><li>Unattended bots (primary), with exposure to attended bots
</li></ul></li><li>Debug and optimize automation workflows and production issues
</li><li>Support integrations with enterprise systems (e.g., SAP, AS400, web applications)
</li></ul>Production Monitoring &amp; Incident Management
<ul><li>Monitor automation processes and ensure SLA compliance
</li><li>Handle incident management, problem management, and change requests
</li><li>Review logs, identify patterns, and implement preventive fixes
</li><li>Enhance alerting and monitoring mechanisms for proactive issue resolution
</li><li>Collaborate with Business Analysts, Developers, and Infra teams
</li><li>Participate in release planning and production deployment activities
</li><li>Maintain runbooks, SOPs, and knowledge base documentation
</li><li>Ensure adherence to governance and automation standards
</li></ul>Basic Qualifications / Requirements
<ul><li>3&ndash;5 years of experience in RPA development and production support
</li><li>Strong hands-on experience with:
<ul><li>UiPath (Orchestrator, workflows, debugging)
</li><li>UiPath Document Understanding
</li><li>Exposure to Agentic AI / AI-driven automation concepts
</li></ul></li><li>Experience supporting production environments (incident, problem, change management)
</li><li>Knowledge of:
<ul><li>SQL and relational databases
</li><li>API integrations and data handling
</li></ul></li><li>Experience with SAP / AS400 integrations is a plus
</li><li>Familiarity with programming/scripting (VB.NET, Python, or similar)
</li><li>Strong analytical and troubleshooting skills
</li></ul>Preferred / Nice-to-Have Skills
<ul><li>Exposure to Microsoft ecosystem :
<ul><li>Azure services
</li><li>Power BI / Power Platform
</li><li>Copilot / AI services
</li></ul></li><li>Experience with:
<ul><li>Azure Kubernetes Service (AKS) or containerized environments
</li><li>DevOps pipelines (CI/CD, release management)
</li></ul></li><li>Knowledge of Enterprise Monitoring &amp; Observability :
<ul><li>Application Insights
</li><li>Azure Monitor
</li><li>Logging frameworks and alerting systems
</li></ul></li><li>Understanding of:
<ul><li>Agent frameworks and AI orchestration architectures
</li><li>Data platforms (e.g., Cosmos DB, ADLS, Fabric)
</li></ul></li></ul>Key Competencies
<ul><li>Strong troubleshooting and debugging mindset
</li><li>Ability to work in Agile/Scrum environments
</li><li>Effective communication with technical and business teams
</li><li>Proactive approach to monitoring and issue prevention
</li><li>Ability to correlate technical failures with business impact
</li></ul>Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education &amp; training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$92,000.00 - $138,000.00 Annual
The actual salary will vary based on applicant&rsquo;s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We&rsquo;re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.</div>

Production Support Analyst – UiPath RPA & Agentic AI

First American

<div><h2 class="jobSectionHeader">Who We Are</h2>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<h2 class="jobSectionHeader">
What We Do</h2>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.
What You'll Do<ul><li>
Ensures exceptional customer service for our customers</li><li>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</li><li>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</li><li>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</li><li>
Responds to customer requests within the required SLA; provides follow up when needed</li><li>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</li><li>
May perform additional duties relating to specific First American applications as assigned.</li><li>
May train / provide guidance to less experienced team members.</li></ul>
What You'll Bring<ul><li>
Comprehensive knowledge of escrow transactions and client operating systems.</li><li>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</li><li>
Familiarity with supported production support software, environments, and methodology</li><li>
Zendesk experience is preferred</li><li>
Excellent communication, problem solving skills and telephone etiquette.</li><li>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</li><li>
Ability to organize multiple tasks simultaneously and streamline workflow management.</li><li>
Detail oriented, error intolerant environment</li><li>
High School diploma or equivalent</li><li>
AA/AS degree preferred.</li><li>
2+ years of escrow related work</li><li>
2+ years customer service-related work</li></ul><div>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><h2 class="jobSectionHeader">What We Offer</h2>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 8am-5pm PST)

<div>
 
 Who We Are
 
 
 
 Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
 
 
 
 What We Do
 
 
 
 Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.
 
 
 There are three available shifts for this role: 8:00 am- 5:00 pm PST, 6:30 am- 3:30 am PST, or 9:30 am - 6:30 pm PST.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Ensures exceptional customer service for our customers
 </li>
 <li>
 Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.
 </li>
 <li>
 Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk
 </li>
 <li>
 Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.
 </li>
 <li>
 Responds to customer requests within the required SLA; provides follow up when needed
 </li>
 <li>
 Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.
 </li>
 <li>
 May perform additional duties relating to specific First American applications as assigned.
 </li>
 <li>
 May train / provide guidance to less experienced team members.
 
 
 </li>
 </ul>
 
 What You'll Bring
 
 
 
 <ul>
 <li>
 Comprehensive knowledge of escrow transactions and client operating systems.
 </li>
 <li>
 Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)
 </li>
 <li>
 Familiarity with supported production support software, environments, and methodology
 </li>
 <li>
 Zendesk experience is preferred
 </li>
 <li>
 Excellent communication, problem solving skills and telephone etiquette.
 </li>
 <li>
 Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.
 </li>
 <li>
 Ability to organize multiple tasks simultaneously and streamline workflow management.
 </li>
 <li>
 Detail oriented, error intolerant environment
 </li>
 <li>
 High School diploma or equivalent
 </li>
 <li>
 AA/AS degree preferred.
 </li>
 <li>
 2+ years of escrow related work
 </li>
 <li>
 2+ years customer service-related work
 
 
 </li>
 </ul>
 Pay Range: $23.37 - $31.15 Hourly, Remote
 
 
 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
 
 
 <ul>
 <li>
 Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
 
 
 </li>
 </ul>
 First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
 
 
 First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
 
 
 
 What We Offer
 
 
 
 By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
 
 
 Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
</div>

Associate Production Support Analyst (Remote, 8am-5pm, 9:30am-6:30pm, or 6:30am-3:30pm PST)

Eetho Brands - Dose Daily

Manufacturing Operations AnalystOverviewThe Operations Analyst turns production and warehouse data into decision ready insights for Operations and Finance. The role plans work against demand, monitors inventory, and analyzes standard versus actual costs to explain variances and support forecasts. It supports month end close for labor, overhead, WIP, freight, and duties while enforcing cost and inventory controls and keeping BOMs accurate. It also defines and tracks KPIs with the Operations lead and spends time on the floor to validate data.Manufacturing Operation Analyst Key Responsibilities:<ul><li>Compile all data (new and old) of the warehouse operation into one simple form, understandable to operation team and Finance team</li><li>Plan warehouse work operations in accordance with Demand, shipping, receiving, and stock rotation requirements.</li><li>Analyze and report production costs at standard and actual and provide explanations as products move through the process</li><li>Analyze and report process efficiency, production variances including price variance</li><li>Assist with developing daily, weekly and monthly forecasts for the warehouse operation</li><li>Complete monthly closing activities related to manufacturing costs, Labor and Overhead absorption, Work-In-Process inventory, freight and duties ensure timeliness and accuracy of closing procedures, using data available</li><li>Ensure process integrity within Cost/Inventory and work with team members to resolve process issues</li><li>Using the data ensures strict compliance with relevant financial policies and procedures within the section, including the inventory and engineering store stock checks</li><li>Assist Finance Manager, Operations and Plant Manager with the monthly close activity, including, but not limited, to financial report preparation, corporate reporting, and manufacturing variances</li><li>Inventory level analysis</li><li>Analyze and review bills of material to ensure accurate product cost</li><li>Assist in budget and forecasting for operations</li><li>Define, Understand and analyze manufacturing KPI along with Operation head</li><li>Will be required to stand for at least an hour in the manufacturing process to observe and analyze</li></ul>Manufacturing Operations Analyst Qualifications:<ul><li>Degree in engineering preferably Mechanical, Business Analytics or related field, along with good data management and analysis experience preferred.</li><li>2 years&rsquo; experience in manufacturing operation analyst role</li><li>Understanding of warehouse operation, Product costing, manufacturing KPI and manufacturing overheads.</li><li>Desirable &ndash; Experience in Manufacturing Accounting and Financial acumen</li></ul>What we offer<ul><li>Unlimited PTO</li><li>Medical, dental, and vision insurance</li><li>401(k) with company match</li></ul>Job Type: Full-timePay: $53,000.00 - $59,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Pharmaceuticals ERP: 2 years (Required)</li><li>Data analytics: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Clearwater, FL 33760 (Required)</li></ul>Work Location: In person

Operations Analyst- 2 years of Manufacturing Exp Req

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