production specialist

Wood Grain Junkie

<p><b>Overview</b><br/>At Wood Grain Junkie&trade;, we&rsquo;re a small family&#8209;run business passionate about creating high&#8209;quality woodworking tools &mdash; designed by woodworkers, for woodworkers. We believe in craftsmanship, precision, and building something special together.</p><p>We&rsquo;re looking for a reliable, detail-oriented <b>Part&#8209;Time Production Specialist</b> who can work independently with minimal supervision. You should be comfortable in a manufacturing/shop environment, working with wood and acrylic materials, operating production equipment, and maintaining a safety-first mindset at all times.</p><p><b>What You&rsquo;ll Do:</b></p><ul><li>Operate CNC machines, drill presses, lasers, router tables, and other woodworking/acrylic equipment</li><li>Handle wood and acrylic materials with care and attention to quality</li><li>Help maintain a clean, safe, well&#8209;organized shop environment</li><li>Communicate with team members to ensure products are in stock and smoothly produced</li><li>Follow all safety protocols and contribute to a positive, team&#8209;oriented workshop atmosphere</li></ul><p><b>What We&rsquo;re Looking For:</b></p><ul><li>Experience with CNC, laser, router, and other production tools</li><li>Comfortable working in a factory/shop environment (noise, equipment, materials)</li><li>Strong attention to detail &mdash; you&rsquo;ll be working with precision in both wood and acrylic</li><li>Good communication skills and a collaborative, team&#8209;focused attitude</li><li>Self&#8209;motivated, dependable, and safety&#8209;minded</li><li>Prior warehouse or production experience is advantageous but not mandatory</li><li>Dependable and punctual with a strong work ethic</li><li>Comfortable using hand tools and power tools safely</li><li>Good problem-solving skills and ability to troubleshoot minor production issues</li><li>Willingness to learn new equipment and production processes quickly</li><li>Ability to follow instructions precisely and maintain quality standards</li><li>Team-oriented mindset and ability to communicate effectively with coworkers</li><li>Experience with acrylic or woodworking materials is a plus</li></ul><p>Job Types: Part-time, Temp-to-hire</p><p>Pay: From $18.00 per hour</p><p>Expected hours: 20 &ndash; 25 per week</p><p>Work Location: In person</p>

Production Specialist

Compex Legal Services

<p><b>Production Specialist &ndash; Torrance, CA</b></p><p><b>Who We Are</b><br/>At Compex Legal Services, we don&rsquo;t just support&mdash;we lead. We&rsquo;re the nation&rsquo;s leading record retrieval provider, setting the standard for service and innovation in the legal industry. Our team is collaborative, passionate, and committed to delivering excellence. With offices across the country, we&rsquo;re proud to bring our expertise to Torrance, where we&rsquo;re looking for driven individuals to join us in changing the game for legal support services.</p><p><b>What You&rsquo;ll Do</b><br/>As a Production Specialist, you&rsquo;ll play a key role in making sure our clients receive exactly what they need&mdash;on time, with accuracy, and with outstanding service. You&rsquo;ll handle requests from start to finish, working across teams to ensure quality results every step of the way.</p><p><b>Day-to-Day Responsibilities</b></p><ul><li>Process incoming physical and digital records.</li><li>Review documents for quality, making corrections as needed.</li><li>Prepare records for processing and delivery.</li><li>Coordinate with other departments to resolve client issues.</li><li>Ensure all orders are accurately documented.</li><li>Provide management with daily completion totals and explanations for any backlog.</li></ul><p><b>What We&rsquo;re Looking For</b><br/>You&rsquo;re detail-oriented, organized, and thrive in a fast-paced environment. You enjoy solving problems, staying on top of deadlines, and contributing to a team that values precision and client satisfaction.</p><p><b>What We Offer</b></p><ul><li>Comprehensive benefits package, including medical, dental, and vision coverage.</li><li>401(k)</li><li>Career development opportunities in a nationally recognized, growing company.</li><li>A supportive team environment where your work is valued.</li></ul><p>Job Type: Full-time</p><p>Pay: $16.50 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Medical records: 1 year (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Torrance, CA 90503 (Required)</li></ul><p>Work Location: In person</p>

American University of Kuwait

<p></p><div><div><div><div>Careers at American University of Kuwait</div>
</div><div></div><div><div>Hawali, Kuwait</div></div><div></div><div><br>
</div></div><p></p><div>
 <div></div><div><div>Ref:JB5386007</div></div></div></div>
<br><div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><div><p><b>Department: </b>PR&amp;Marketing</p>
<div>
<p><b>Reports to: </b>President</p>
<p><b>
Scope and Purpose</b></p>
<p>
The American University of Kuwait (AUK) invites applications for the position of Video Production Specialist.<br>
A video production specialist's scope of work includes overseeing the entire video production process, from initial concept to final delivery. This involves collaborating on concepts, storyboarding, scriptwriting, planning and scheduling shoots, operating cameras and equipment, directing talent, and performing all post-production tasks like editing, sound mixing, and adding graphics. They must manage project logistics, budgets, and deadlines, and ensure the final product meets the client's objectives.</p>
<p><b>
Essential Duties and Responsibilities</b></p>
<ul>
<li>Capture and produce high-quality photos and videos for marketing, social media, website, and event use.</li>
<li>Plan, film, and edit video projects, including interviews, event coverage, and promotional content.</li>
<li>Use storytelling and visual composition techniques to create compelling, on-brand narratives.</li>
<li>Collaborate with departments to develop creative concepts and follow direction while contributing original ideas.</li>
<li>Edit and deliver polished final products using industry-standard software such as Adobe Premiere Pro, After Effects, or similar.</li>
<li>Manage multiple projects simultaneously, ensuring deadlines and quality standards are met.</li>
<li>Maintain organized photo and video archives and manage digital assets.</li>
<li>Adapt to various content types, styles, and shooting environments, from formal academic settings to dynamic campus events.</li>
<li>Operate and maintain cameras, lighting, and audio equipment.</li>
<li>Stay current with creative trends in videography, photography, and digital storytelling.</li>
</ul>
</div></div></div><p></p><h4 class="jobSectionHeader"><b>Qualifications</b></h4>
<p></p><div><p><b>Qualifications</b></p>
<ul>
<li>Bachelor&rsquo;s degree in related field.</li>
</ul>
<p><b>Experience</b></p>
<ul>
<li><b>Proven experience</b> in videography, editing, and content creation.</li>
<li>Experience working in higher education or creative agency environments.</li>
<li>Knowledge of <b>drone operation</b>.</li>
<li>Experience with <b>motion graphics</b>, animation, or social media video production.</li>
<li>Familiarity with best practices for short-form video and digital content optimization.</li>
</ul>
<p><b>Skills</b></p>
<ul>
<li>Strong creative eye with excellent storytelling, composition, and lighting skills.</li>
<li>Proficiency in <b>Adobe Creative Suite</b> Proficiency in
<div><b>Adobe Creative Suite</b></div>
(Premiere Pro, After Effects, Photoshop, Lightroom, and working knowledge of Illustrator).</li>
<li>Ability to interpret creative direction and contribute innovative ideas.</li>
<li>Flexible and adaptable, with strong time management and attention to detail.</li>
<li>Excellent communication and collaboration skills; comfortable working in a team environment.</li>
<li>Demonstrated ability to manage multiple priorities in a fast-paced setting.</li></ul></div><br>
<p></p>
<p></p>
</div><div></div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Hawali, Kuwait</div>
</div><div><div>Job Role</div>
<div>Administration</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Full-time staff</div>
</div></div><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Residence Location</div>
<div>Kuwait</div>
</div><div><div>Degree</div>
<div>Bachelor's degree</div></div></div></div></div>

Video Production Specialist

Ülker

<div>
 <p>
  At &Uuml;lker - part of pladis Global, we all know what it means to &lsquo;bring it&rsquo;. Whether it&rsquo;s our passion, team spirit or go-getting attitude. Our courage. Our ownership. Our whole selves. Our care and compassion. We bring it. Day in, day out.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &Uuml;lker stands as a leading food company in T&uuml;rkiye and its region, supported by its successful international operations. Our 16,000 colleagues &ndash; across our global network of bakeries, distribution sites and offices &ndash; each with their own unique, diverse experience of happiness, come together with one shared purpose: to bring happiness with every bite, we say: &ldquo;Winning feels good, winning together feels better!&rdquo;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  pladis is looking for
  <strong>
   Production Specialist/Executive
  </strong>
  for our
  <strong>
   pladis T&uuml;rkiye Gebze Factory.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What will be your key deliverables?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Follow the necessities for the provision and continuity of production and to take the necessary actions by checking compliance with the production plan,
  </li>
  <li>
   Ensuring the distribution of tasks and management of teams,
  </li>
  <li>
   Checking the areas for which the position is responsible,
  </li>
  <li>
   Managing and supporting Operational Excellence,
  </li>
  <li>
   Taking necessary actions about productivity, quality, and OHS in the locations,
  </li>
  <li>
   Conducting reports of the factories/machines that the position is responsible for,
  </li>
  <li>
   Following-up the audit items and create an action plan,
  </li>
  <li>
   Organizing and following up the R&amp;D trials in the factories,
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What do you need for this role?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Graduated from Food Engineering or Chemical Engineering departments of universities,
  </li>
  <li>
   Minimum 3 year of experience in food production,
  </li>
  <li>
   Minimum 2 year of experience in distribution of tasks and management of teams,
  </li>
  <li>
   Fluent in English,
  </li>
  <li>
   Very good command of MS Office programs,
  </li>
  <li>
   Capable of analytical thinking and analysis,
  </li>
  <li>
   Strong communication skills,
  </li>
  <li>
   Open to innovative changes and developments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Our values
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  We bring happiness with every bite. It&rsquo;s a purpose that every one of our colleagues, all around the world believes in. And while we&rsquo;re all unique, we share the same values. These define who we are, how we interact, and get things done. How we deliver our purpose and keep bringing happiness to the world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Purpose-led
   </strong>
   &hellip; because we&rsquo;re energised and guided by our promise to bring happiness with every bite.
  </li>
  <li>
   <strong>
    Agile
   </strong>
   &hellip; because we&rsquo;re ever evolving, we never stand still, always improving for our customers and consumers.
  </li>
  <li>
   <strong>
    Collaborative
   </strong>
   &hellip; because we gain strength from operating as one pladis, winning and succeeding together.
  </li>
  <li>
   <strong>
    Resilient
   </strong>
   &hellip; because we&rsquo;re persistent in the face of setbacks, quick to adapt, learn, and move forward.
  </li>
  <li>
   <strong>
    Positive
   </strong>
   &hellip; because we&rsquo;re highly motivated, optimistic, courageous, and we inspire each other to be better.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Inclusion, diversity, and equity are an important part of who we are and what we stand for as an employer. They are central to everything we do and are reflected across our business. pladis brings together brands and people from around the globe &ndash; and this diversity is our great strength. Because we want everyone to bring their true, whole self to pladis. We value colleagues for their uniqueness &ndash; we all have a voice that&rsquo;s heard and respected.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re an equal opportunity employer and believe in encouraging an inclusive environment where we celebrate the diversity of thinking and respect everyone&rsquo;s distinctive qualities and perspectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Y&inodot;ld&inodot;z Holding &Scedil;irketleri &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni i&ccedil;in t&inodot;klay&inodot;n&inodot;z
  </strong>
 </p>
 <p>
 </p>
</div>


Production Specialist/Executive

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Production Specialist L1
</div></div></div></div><div><div><div><div>Req Id: 110171
</div></div></div></div><div><div><div><div>City: Bengaluru
</div></div></div></div><div><div><div><div>State/Province: Karnataka
</div></div></div></div><div><div><div><div>Posting Start Date: 11/10/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h1 class="jobSectionHeader"><b>Do
</b></h1><ul><li><h2 class="jobSectionHeader"><b>Support process by managing transactions as per required quality standards
</b></h2><ul><li>Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
</li><li>Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
</li><li>Update own availability in the RAVE system to ensure productivity of the process
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Follow standard processes and procedures to resolve all client queries
</li><li>Resolve client queries as per the SLA&rsquo;s defined in the contract
</li><li>Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
</li><li>Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Maintain and update self-help documents for customers to speed up resolution time
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by complying with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
</b></h2><ul><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Assist clients with navigating around product menus and facilitate better understanding of product features
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Maintain logs and records of all customer queries as per the standard procedures and guidelines
</li><li>Accurately process and record all incoming call and email using the designated tracking software
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b></h2><ul><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h2 class="jobSectionHeader"><b>Deliver
</b><br>
</h2><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
</div></div><br>
<div><div>2 </div><div>Self- Management </div><div>Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
</div></div><br>
</div></div></div></div></div></div></div></div></div><div><div><div><div>Mandatory Skills: HRO .<br>
<p></p>Experience: 1-3 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Production Specialist L1

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Production Specialist L2
</div></div></div></div><div><div><div><div>Req Id: 110169
</div></div></div></div><div><div><div><div>City: Bengaluru
</div></div></div></div><div><div><div><div>State/Province: Karnataka
</div></div></div></div><div><div><div><div>Posting Start Date: 11/10/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h1 class="jobSectionHeader"><b>Do
</b></h1><ul><li><h2 class="jobSectionHeader"><b>Support process by managing transactions as per required quality standards
</b></h2><ul><li>Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
</li><li>Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
</li><li>Update own availability in the RAVE system to ensure productivity of the process
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Follow standard processes and procedures to resolve all client queries
</li><li>Resolve client queries as per the SLA&rsquo;s defined in the contract
</li><li>Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
</li><li>Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Maintain and update self-help documents for customers to speed up resolution time
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by complying with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
</b></h2><ul><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Assist clients with navigating around product menus and facilitate better understanding of product features
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Maintain logs and records of all customer queries as per the standard procedures and guidelines
</li><li>Accurately process and record all incoming call and email using the designated tracking software
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b></h2><ul><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h2 class="jobSectionHeader"><b>Deliver
</b><br>
</h2><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
</div></div><br>
<div><div>2 </div><div>Self- Management </div><div>Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
</div></div><br>
</div></div></div></div></div></div></div></div></div><div><div><div><div>Mandatory Skills: HRO .<br>
<p></p>Experience: 3-5 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Production Specialist L2

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Production Specialist L3
</div></div></div></div><div><div><div><div>Req Id: 110061
</div></div></div></div><div><div><div><div>City: Pune
</div></div></div></div><div><div><div><div>State/Province: Maharashtra
</div></div></div></div><div><div><div><div>Posting Start Date: 11/10/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h1 class="jobSectionHeader"><b>Do
</b></h1><ul><li><h2 class="jobSectionHeader"><b>Support process by managing transactions as per required quality standards
</b></h2><ul><li>Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
</li><li>Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
</li><li>Update own availability in the RAVE system to ensure productivity of the process
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Follow standard processes and procedures to resolve all client queries
</li><li>Resolve client queries as per the SLA&rsquo;s defined in the contract
</li><li>Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
</li><li>Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Maintain and update self-help documents for customers to speed up resolution time
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by complying with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
</b></h2><ul><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Assist clients with navigating around product menus and facilitate better understanding of product features
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Maintain logs and records of all customer queries as per the standard procedures and guidelines
</li><li>Accurately process and record all incoming call and email using the designated tracking software
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><h2 class="jobSectionHeader"><b>Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b></h2><ul><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h2 class="jobSectionHeader"><b>Deliver
</b><br>
</h2><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
</div></div><br>
<div><div>2 </div><div>Self- Management </div><div>Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
</div></div><br>
</div></div></div></div></div></div></div></div></div><div><div><div><div>Mandatory Skills: Voice Fulfilment .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

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