production support analyst

Makai Labs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Production Support Analyst
  <br/>
  <br/>
 </strong>
 <strong>
  About Makai
  <br/>
  <br/>
 </strong>
 Makai uses best-in-class AI and data to solve real-world operational and strategic challenges at scale. We help businesses with enterprise automation, human-machine teaming, product design and development, and market intelligence. Until now, people have had to learn and adapt to software. Makai creates solutions that adapt to people because technology will never be 100% accurate. People are essential for all of our human-machine teaming solutions.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Makai Labs is seeking a
 <strong>
  client-facing Production Support Analyst
 </strong>
 to own high-touch support for one of our enterprise platform deployments. This role is focused on ensuring users are successful in production: responding quickly, triaging issues with clarity, coordinating across internal teams, and communicating effectively with client stakeholders.
 <br/>
 <br/>
 This is a critical role with
 <strong>
  coverage expectations aligned to client needs
 </strong>
 . We&rsquo;re looking for someone who can plan PTO responsibly around peak periods and partner with the team on clear coverage continuity (including late-December business weeks).
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary point of contact for day-to-day client support requests, questions, and production issues.
  </li>
  <li>
   Triage and troubleshoot incoming issues (severity/impact, steps to reproduce, environment context, screenshots/logs) and route them to the right internal owners.
  </li>
  <li>
   Create high-quality tickets and documentation to help engineering/design/QA resolve issues quickly and accurately.
  </li>
  <li>
   Provide clear, consistent client communication: acknowledge requests, set expectations, share ETAs/workarounds, and close the loop.
  </li>
  <li>
   Coordinate incident response and resolution across internal stakeholders; run follow-ups and ensure nothing falls through the cracks.
  </li>
  <li>
   Identify patterns and recurring issues; propose improvements to workflows, documentation, training, product UX, and support processes.
  </li>
  <li>
   Maintain and improve support artifacts (runbooks, FAQs, known issues, client-facing guides).
  </li>
  <li>
   Support release coordination and validation: confirm fixes, communicate changes, and help ensure smooth adoption.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The ideal candidate will be able to
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate with empathy and precision in high-pressure situations (both written and verbal).
  </li>
  <li>
   Operate with strong judgment around urgency, prioritization, and escalation.
  </li>
  <li>
   Translate ambiguous client reports into actionable internal tickets with complete context.
  </li>
  <li>
   Build trust with client stakeholders through responsiveness, ownership, and follow-through.
  </li>
  <li>
   Be highly organized and self-managed in a fast-paced environment with multiple concurrent threads.
  </li>
  <li>
   Work effectively with cross-functional teams (engineering, QA, product, design, leadership).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the dedicated support partner for an enterprise client, managing issues/requests and driving them to resolution.
  </li>
  <li>
   Establish and follow support workflows, including triage, escalation, and communication cadences.
  </li>
  <li>
   Monitor and maintain service quality: response time, resolution time, backlog health, and client satisfaction.
  </li>
  <li>
   Own client-facing incident communications and coordinate internal status updates.
  </li>
  <li>
   Document processes, known issues, and best practices to reduce repeat questions and prevent regressions.
  </li>
  <li>
   Handle ad-hoc, high-priority requests with urgency and accountability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years experience in a client-facing support role for a B2B SaaS/platform (Production Support, Technical Support, Product Support, Application Support, Implementation Support, Customer Support, Support Engineer in a technical environment, etc.).
  </li>
  <li>
   US-based, able to work primarily within Eastern Time business hours.
  </li>
  <li>
   Experience using ticketing and collaboration tools (e.g., Jira, Zendesk, ServiceNow, Linear, Slack, Confluence/Notion, etc.).
  </li>
  <li>
   Strong ability to troubleshoot and gather the right information (steps to reproduce, environment details, screenshots, logs).
  </li>
  <li>
   Excellent written communication skills (clear status updates, summaries, and client emails/messages).
  </li>
  <li>
   Comfort working in environments with coverage expectations tied to client needs (including coordinated coverage during peak periods).
  </li>
  <li>
   Comfortable using SQL regularly to investigate issues and validate data; ideally able to write scripts/queries and safely make updates that may impact large amounts of data.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice-to-haves
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience supporting workflow automation, data platforms, or enterprise operational software.
  </li>
  <li>
   Familiarity with basic technical concepts (APIs, permissions/authentication, SQL basics, browser dev tools).
  </li>
  <li>
   Experience creating runbooks, knowledge-base articles, and support process improvements.
  </li>
  <li>
   Prior exposure to incident management practices (severity definitions, escalation paths, SLAs).
  </li>
  <li>
   Familiarity with accounting, audit, or professional services firms.
  </li>
  <li>
   Experience in a dedicated/embedded client support model vs. shared support team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Core values for Makai employees
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be a flexible, innovative and creative thinker
  </li>
  <li>
   Be congenial and a team player
  </li>
  <li>
   Be self-sufficient
  </li>
  <li>
   Be self-driven with an ownership mentality
  </li>
  <li>
   Have a strong work ethic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fully remote role, Eastern time zone
  </li>
  <li>
   Opportunities to work in-person with local colleagues
  </li>
  <li>
   Generous PTO (planned with coverage continuity in mind)
  </li>
  <li>
   Free health insurance
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Career growth &amp; development opportunities
   <br/>
   <br/>
  </li>
 </ul>
 Compensation Range: $75K - $85K
 <br/>
 <br/>
</div>


Production Support Analyst

<div><div>Role Overview</div><div></div><div>
The Production Support Lead Analyst is the operational leader and primary accountability owner for platform stability across one or more FNZ platforms. This role provides day‑to‑day leadership for the Production Support team, ensures consistent operational standards, and leads incident response and stability improvements.</div><div>
This is a player‑coach role: the Lead Analyst is expected to provide strong people leadership and operational governance, while remaining hands‑on during major incidents, complex investigations, and critical decision points.</div><div>
The role works closely with Analysts, Senior Analysts, Developers, and global operational teams to ensure high‑quality service outcomes, effective incident management, and continuous improvement of platform reliability.</div><div></div><div>
Team Responsibilities:</div><ul><li>
Oversee daily checks, recoveries, and platform reliability activities, ensuring consistency and quality across the Analyst team.</li><li>
Lead and coordinate incident response, ensuring correct triage, timely escalations, and alignment with operational playbooks.</li><li>
Ensure SOPs, runbooks, monitoring rules, and KB articles across all supported platforms remain current and high‑quality.</li><li>
Review and validate RCAs, ensuring they are accurate, complete, and delivered within required timelines.</li><li>
Drive preventive actions, stability improvements, and operational maturity uplift across supported platforms.</li><li>
Act as the primary liaison between Analysts, Senior Analysts, Developers, and global operational teams.</li><li>
Lead operational reporting, SLA/KPI tracking, and present key insights in operational reviews.</li><li>
Coach Analysts and Senior Analysts, building investigation discipline, platform knowledge, and operational excellence.</li></ul><div></div><div>
Specific Role Responsibilities:</div><ul><li>
Proven experience managing and leading teams of 8&ndash;10+ members, including workload planning, performance oversight, coaching, and capability development.</li><li>
Provide day‑to‑day leadership to Analysts and Senior Analysts, managing task allocation, priority handling, and operational workload.</li><li>
Oversee all daily platform checks, validations, and recovery tasks performed by the team, ensuring accuracy and timely completion.</li><li>
Lead incident bridges when required, ensuring structured investigation, evidence capture, technical analysis, and clear communication.</li><li>
Validate and sign off RCAs for assigned platforms, ensuring actionable follow‑ups, accuracy, and alignment with Problem Management standards.</li><li>
Proactively identify patterns, recurring incidents, and operational inefficiencies; drive corrective actions with Developers and platform owners.</li><li>
Maintain high‑quality SOPs, runbooks, and operational artifacts, ensuring consistency across regions and teams.</li><li>
Provide escalation support to Analysts during complex investigations and decision‑making scenarios.</li><li>
Support client‑facing communications by reviewing technical details and ensuring accuracy and clarity.</li><li>
Represent Production Support in cross‑functional forums, including change reviews, operational meetings, and platform discussions.</li><li>
Maintain strong oversight of SLAs, KPIs, and risk controls, ensuring timely reporting and highlighting risks proactively.</li><li>
Facilitate continuous learning and capability uplift within the team through structured coaching, feedback, and knowledge sharing.</li></ul><div></div><div>
Leadership &amp; Development:</div><ul><li>
Lead, mentor, and guide a dedicated application support team.</li><li>
Monitor team performance and continuously seek improvement opportunities for skills and processes.</li><li>
Develop, maintain, and ensure adherence to comprehensive documentation on team activities.</li><li>
Collaborate with internal stakeholders to ensure that business objectives and needs are met.</li><li>
Contribute to audit and effectiveness requests.</li></ul><div></div><div>
Experience required</div><div>
What we are looking for:</div><ul><li>
8+ years of experience in Production Support, Application Support, Platform Operations, or similar roles.</li><li>
Strong leadership experience in coordinating investigations, task allocation, and operational workflows.</li><li>
Excellent SQL and diagnostic capability with hands‑on experience analyzing logs, workflows, and platform behavior.</li><li>
Proven track record of managing major incidents, leading bridges, and driving structured investigations.</li><li>
Strong grounding in ITIL practices, especially Incident, Problem, and Change Management.</li><li>
Demonstrated experience in delivering or overseeing platform checks, recoveries, and reliability governance.</li><li>
Ability to mentor Analysts/Senior Analysts and lead team capability uplift.</li><li>
Strong communication skills for stakeholder coordination, documentation, RCA review, and operational reporting.</li><li>
Experience with monitoring and operational tooling (Splunk, ServiceNow, PagerDuty, New Relic, etc.).</li><li>
Experience in driving automation initiatives and operational efficiency programs.</li><li>
Prior experience establishing operational processes, frameworks, or cross‑team collaboration practices.</li></ul><div></div><div>
Experience preferred</div><div>
Beneficial but not essential.</div><ul><li>
Exposure to financial domain, investment workflows, or complex multi‑system architectures.</li><li>
Familiarity with .NET, SQL Server, APIs, or microservice architectures.</li></ul><div></div><div>
For advertising: Opportunities</div><div>
What do we offer:</div><ul><li>
We are mission led - work at the heart of a purpose-led organization, where you can be proud of the impact you make, every day. Where you&rsquo;ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.</li><li>
Rapid career growth - encouraged to take on responsibility, play a part in the evolution of the company and rapidly drive your career development working on real projects that directly impact our clients and their customers.</li><li>
Market leading technology - Build, create and evolve innovative solutions for the world&rsquo;s most trusted brands using the latest technologies to help change the face of investing for the future</li><li>
Learning &amp; development &ndash; Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.</li></ul><div></div><div><i>
About FNZ</i></div><div></div><div><i>
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.</i></div><div></div><div><i>
We created wealth&rsquo;s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.</i></div><div></div><div><i>
We partner with the world&rsquo;s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP).</i><br>
<br>
<i>Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.</i></div></div><div></div>

Production Support Lead Analyst

<div><p>Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.<br>
Job Title: Simcorp Dimension Support Lead Analyst<br>
Position: Software Engineer
<br>
Experience: J0226-0793<br>
Category: Software Development/ Engineering<br>
Shift: General<br>
Main location: Bangalore/Hyderabad/Chennai<br>
Employment Type: Full Time<br>
Education Qualification: Bachelor&rsquo;s degree in computer science or related field or higher with minimum 5 years of relevant experience.<br>
Position Description:
<br>
We are looking for an experienced Software Lead Analyst Simcorp Dimension support- to join our team. The ideal candidate should be passionate about coding and developing scalable and high-performance applications.<br>
#LI-AS26</p><p><b>
Your future duties and responsibilities</b></p><ul><li>Should have the ability to work 100% independently with no supervision as a self-initiator and applies knowledge of subject matter in Application Support.</li><li>Configure, monitor, and troubleshoot SimCorp Dimension inbound and outbound interfaces, including workflows, business rules, validations, and dependencies, while performing impact analysis and end-to-end testing for configuration and integration changes across environments and resolve integration issues and data discrepancies if any.</li><li>Manage interface-related batch jobs and job chains in Control-M (scheduling, monitoring, restarts, and failure recovery).</li><li>Should have good experience in incident management process and ticketing tools like ServiceNow / ITSM tool.</li><li>Good understanding and work experience in production support processes.</li><li>Should be able to take up complete ownership of the work.</li><li>Must have mentoring skills and guiding ability to help other members in the team.</li><li>Good communication skills are required to coordinate with different stakeholders to understand and update the client&rsquo;s requirements and issues.</li><li>Willingness to work in shifts/weekends as per business need.</li><li>Work experience in tracking the work using tools like JIRA.</li><li>Capable to be a tech led to guide for a team of about 5 members.</li></ul><p><b>
Required qualifications to be successful in this role</b></p><div>
Must-Have Skills:<br>
<ul><li>Simcorp Dimension support lead analyst with experience in production support, patch update, version upgrade and functional enhancements.</li><li>Possess in depth knowledge and skills to effectively deal with issues, challenges within field of specialization to address application issues and incidents.</li><li>Must have very good analytical and troubleshooting skills.</li><li>He/she must have good knowledge of key applications integrating/communicating with Simcorp Dimension, such as Bloomberg, SWIFT etc.</li></ul>
Good-to-Have Skills<br>
<ul><li>Experience in setting up and stabilizing SimCorp Dimension integrations in new environments is highly desirable.</li><li>Good to have PowerShell and Python scripting knowledge.</li><li>Good to have knowledge in Oracle database and Exact environment.</li></ul><br>
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.</div><p><b>
Together, as owners, let&rsquo;s turn meaningful insights into action.</b><br>
<br>
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you&rsquo;ll reach your full potential because&hellip;<br>
<br>
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That&rsquo;s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company&rsquo;s strategy and direction.<br>
<br>
Your work creates value. You&rsquo;ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.<br>
<br>
You&rsquo;ll shape your career by joining a company built to grow and last. You&rsquo;ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
<br>
<br>
Come join our team&mdash;one of the largest IT and business consulting services firms in the world.</p></div>

Simcorp Dimension Support Lead Analyst

NTT DATA

<div><b>Req ID:</b> 355407
<br>
<br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.<br>
<br>
We are currently seeking a ERP Senior Analyst to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).<br>
<br>
<b>Required skills:</b><br>
<ul><li>
Around 10+ years of Oracle Fusion Financials implementation or support project experience</li><li>
Hands-on experience with Oracle Financials in EBS and Oracle Fusion Financials</li><li>
Strong functional knowledge of GL, AP, AR, FA, I-Expenses and CM including procure-to-pay, order-to-cash, record-to-report, and asset lifecycle</li><li>
Hands-on experience in OTBI report development and customization</li><li>
Experience providing Level 1 Production Support in a 24x7 or business-hours support model</li><li>
Understanding of financial accounting processes and period-close activities</li><li>
Ability to analyze production issues and perform first-level troubleshooting</li><li>
Familiarity with ticketing tools (ServiceNow, Remedy, Jira, or similar)</li><li>
Good communication and stakeholder coordination skills</li><li>
Education - MBA specialization in Finance, CA or equivalent</li></ul><br>
Roles &amp; Responsibility:<br>
<ul><li>
Provide Level 1 Production Support for Oracle Financials modules including:</li></ul><ul><li><ul><li>
General Ledger (GL)</li><li>
Accounts Payable (AP)</li><li>
Accounts Receivable (AR)</li><li>
Fixed Assets (FA)</li><li>
Cash Management (CM)</li><li>
iExpenses</li></ul></li><li>
Support day-to-day production issues in Oracle E-Business Suite (EBS) while the organization remains on EBS</li><li>
Assist with production support activities for Oracle Fusion Financials during and after the transition</li><li>
Monitor, log, analyze, and resolve L1 incidents and service requests within defined SLAs</li><li>
Perform initial triage, root cause analysis, and issue resolution; escalate to L2/L3 teams as required</li><li>
Support month-end and year-end close activities, including validations and reconciliations</li><li>
Perform basic functional troubleshooting related to transactions, setups, and data issues</li><li>
Coordinate with business users, functional teams, and technical teams for issue resolution</li><li>
Validate fixes, perform regression checks, and support production deployments</li><li>
Maintain support documentation, knowledge base articles, and standard operating procedures (SOPs)</li><li>
Support data correction activities under approved change and audit controls</li></ul><br>
<b>
About NTT DATA</b><br>
<br>
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.<br>
<br>
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.<br>
<br>
<b>NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. </b><b>This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</b></div>

ERP Senior Analyst

Konica Minolta Business Solutions

<div>Overview:
<p>
The IIM BPO Production Technical Support Analyst position is responsible for monitoring and reporting on all technical requirements used in production, including all software and hardware. The IIM BPO Production Technical Support Analyst is responsible for configuring standard project settings in the capture software. In addition, this role monitors and reports on the functionality of all hardware in production ensuring all equipment is working well, and contacts appropriate parties when escalation is necessary.</p>
Responsibilities:
<p><b>
Key Responsibilities</b></p><ul><li>Standard project software configuration</li><li>Continually increasing imaging software proficiency</li><li>Monitoring and reporting on batch workflow, and intervenes when necessary</li><li>Monitoring and reporting on of automated processes</li><li>Monitoring and reporting on in-house hardware (workstations and scanners)</li><li>Responsible for all uploads and customer ingestion</li><li>Initial hardware and software troubleshooting and resolution</li></ul><p></p><p><b><br>
Other essential job functions include, but are not limited to the following:</b></p><ul><li>Responsible for standard project configuration in imaging software</li><li>Monitoring and reporting on all automated processes, including reporting and customer product delivery</li><li>Continually increasing proficiency on imaging software</li><li>Monitoring and reporting on in-house hardware functionality (workstations and scanners)</li><li>Escalating issues to appropriate parties when problems arise</li><li>Monitoring and reporting on all automated processes and letting the Processing Center Manager know of any issues that arise</li><li>Performs other duties as assigned</li></ul>
Qualifications:
<p>
Education Requirements</p><ul><li>Two- year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience</li></ul><p>
Experience Requirements</p><ul><li>One to two years of technical experience in BPO production</li><li>One to three years of experience in BPO Services or a related industry</li><li>Experience providing solutions relating to business process improvement</li><li>Experience servicing internal and external customers</li><li>Experience working with external vendors/ partners</li><li>Excellent interpersonal and communications skills</li><li>Strong listening skills; ability to understand customers&rsquo; needs and equate them to KMBS ECM BPO Services</li><li>Ability to execute within a team structure</li><li>Ability to collaborate with internal partners and external vendors</li><li>Knowledge of Business Process Outsource, back-file and day forward scanning preferred</li><li>Strong knowledge of Microsoft Word and Excel</li><li>Knowledge of BPO capture software tools and abilities preferred</li></ul>
About Us:
<p>
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta&rsquo;s 20th anniversary in production print, for which it celebrates &quot;20 Years of Excellence, Innovation and Impact,&rdquo; and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta&rsquo;s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN&rsquo;s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence&rsquo;s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.</p><p></p><p><br>
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.</p><p></p><p><b><br>
Au sujet de Konica Minolta</b></p><p>
Solutions d&rsquo;affaires Konica Minolta (Konica Minolta) a entam&eacute; son parcours il y a plus de 150 ans, avec la volont&eacute; de voir et de faire les choses autrement. Elle fait &eacute;quipe avec ses clients pour donner forme &agrave; leurs id&eacute;es en appuyant leur transformation num&eacute;rique gr&acirc;ce &agrave; un riche portefeuille de solutions pour un milieu de travail connect&eacute; et fut&eacute;. Parmi ses technologies d&rsquo;affaires, on retrouve des services de TI, la gestion intelligente de l&rsquo;information, des solutions de s&eacute;curit&eacute; vid&eacute;o et des services d&rsquo;impression g&eacute;r&eacute;s ainsi que des technologies de bureau et des solutions d&rsquo;impression industrielle et commerciale. L&rsquo;ann&eacute;e 2025 marque le 20e anniversaire de l&rsquo;entr&eacute;e de Konica Minolta dans le march&eacute; de l&rsquo;impression de production; l&rsquo;entreprise souligne &laquo; 20 ann&eacute;es d&rsquo;excellence, d&rsquo;innovation et de r&eacute;sultats &raquo; tout en continuant d&rsquo;&ecirc;tre une figure de proue dans l&rsquo;impression num&eacute;rique commerciale. C&rsquo;est aussi l&rsquo;ann&eacute;e o&ugrave; la marque bizhub de Konica Minolta c&eacute;l&egrave;bre ses 20 ans, au cours desquels la gamme a r&eacute;volutionn&eacute; la technologie de bureau, red&eacute;fini les processus des entreprises, et &eacute;volu&eacute; continuellement pour r&eacute;pondre aux besoins des milieux de travail modernes, mue par les avanc&eacute;es technologiques et la volont&eacute; d&rsquo;innover. Konica Minolta est fi&egrave;re de faire partie du palmar&egrave;s 2025 des meilleurs grands employeurs d&rsquo;Am&eacute;rique de Forbes, d&rsquo;avoir figur&eacute; &agrave; plusieurs reprises au palmar&egrave;s CRN des 500 fournisseurs de services g&eacute;r&eacute;s, d&rsquo;avoir &eacute;t&eacute; nomm&eacute;e la marque num&eacute;ro un en mati&egrave;re de fid&eacute;lit&eacute; des clients sur le march&eacute; des appareils de bureau multifonctions par Brand Keys pendant 18 ann&eacute;es cons&eacute;cutives, et de s&rsquo;&ecirc;tre vue d&eacute;cerner les prix BLI &laquo; A3 Line of the Year &raquo; 2021 et 2025 et &laquo; Most Colour Consistent A3 Brand &raquo; 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l&rsquo;entreprise sur Facebook, YouTube, LinkedIn et Twitter.</p><p></p><p><br>
Konica Minolta fonctionne selon un mod&egrave;le de services partag&eacute;s nord-am&eacute;ricain qui permet d&rsquo;harmoniser les priorit&eacute;s transfrontali&egrave;res et d&rsquo;am&eacute;liorer la prestation de services aux organisations op&eacute;rationnelles. Le mod&egrave;le combine des fonctions de service am&eacute;ricaine et canadienne afin d&rsquo;offrir davantage de ressources aux services de soutien comme l&rsquo;administration des ventes, la logistique et la cha&icirc;ne d&rsquo;approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.</p>
EOE Statement:
<p><i>
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.</i></p><p></p><div><i><br>
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.</i></div><div><i>
Solutions d&rsquo;affaires Konica Minolta (Canada) Lt&eacute;e. est un employeur d'opportunit&eacute; &eacute;gale.</i></div></div>

IIM BPO Process Technical Support Analyst

IQVIA

<div>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 Under guidance, provides monitoring and support of the production job flow in a multi-platform environment.
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitors the production environment using established tools.
  </li>
  <li>
   Responds to job failures/issues and correct problems/issues when possible according to established procedures.
  </li>
  <li>
   Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
  </li>
  <li>
   Takes appropriate action to ensure that processes are completed according to the schedule provided.
  </li>
  <li>
   Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.
  </li>
  <li>
   Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
  </li>
  <li>
   Informs relevant production and user areas of outstanding issues that require further follow-up.
  </li>
  <li>
   Provides appropriate turnover of activities and environment to the next shift.
  </li>
  <li>
   Provides shift status to supervisor detailing issues requiring attention.
  </li>
  <li>
   Provides training to new/junior analysts as required.
  </li>
  <li>
   Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or supervisor.
  </li>
  <li>
   May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements
  </li>
  <li>
   May support client facing teams, business line initiatives or 3rd parties
  </li>
  <li>
   May provide input for new system development, including requirement gathering, UAT and implementation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Education:
 </strong>
 Master&rsquo;s/Bachelor&rsquo;s degree in Computer Science or Software Engineering.
 <br/>
 <br/>
 <strong>
  Experience:
 </strong>
 Minimum of two/three years with programming languages, specifically C#, and databases like SQL Server.
 <br/>
 <br/>
 <strong>
  Technical Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficient in SQL queries and stored procedures.
  </li>
  <li>
   Hands-on experience with Microsoft BI tools, including SSIS, SSAS, SSRS, and Power BI.
  </li>
  <li>
   Working knowledge of Python
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Analytical Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical and problem-solving capabilities.
  </li>
  <li>
   Solid job control language skills or experience with distributed platform operating systems and PC operating systems.
  </li>
  <li>
   Familiarity with scheduling software packages and problem management tools.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Production Environment Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Thorough understanding of production environment requirements and IQVIA products.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication:
 </strong>
 Demonstrated communication skills with a customer service focus.
 <br/>
 <br/>
 IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
 <br/>
 <br/>
 IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
</div>


Data Analyst

Deutsche Bank

<div><h2 class="jobSectionHeader"><b>Job Description:
</b></h2><p></p><p><b>Job Title </b>Service Operations - Production Support Engineer
</p><p><b>Corporate Title </b>Assistant Vice President
</p><p><b>Location </b>Cary, NC
</p><p></p><p><b>Who we are
</b></p><p></p><p>In short &ndash; an essential part of Deutsche Bank&rsquo;s technology solution, developing applications for key business areas.
</p><p></p><p>Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.
</p><p></p><p>Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here .
</p><p></p><p><b>Overview<br>
</b><br>
</p><p>You will support Deutsche Bank&rsquo;s Corporate Bank, a global leader in cash management, trade finance, and securities services that enables corporate and institutional clients to manage their daily financial operations. In this role, you will help ensure that clients can reliably access critical services across payment initiation, account services, and client‑centric technology platforms. You will contribute directly to strengthening production stability by resolving issues, improving automation, and enhancing monitoring across these client-facing applications. By doing so, you enable smoother client experiences and help the organization reduce risk, increase efficiency, and maintain high service standards. Ultimately, you play a key part in shaping a stronger engineering culture and driving continuous improvement across Corporate Bank Production.
</p><p></p><p><b>What We Offer You
</b></p><ul><li><p>A diverse and inclusive environment that embraces change, innovation, and collaboration
</p></li><li><p>A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
</p></li><li><p>Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
</p></li><li><p>Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
</p></li><li><p>Educational resources, matching gift and volunteer programs
</p></li></ul><p></p><p><b>What You&rsquo;ll Do
</b></p><ul><li><p>Provide hands‑on resolution of technical and functional incidents, including user requests and troubleshooting across applications, infrastructure, and production environments
</p></li><li><p>Respond rapidly to production issues using data‑driven decision‑making, leading root‑cause analysis and conducting blameless post‑mortems to minimize downtime and financial impact
</p></li><li><p>Enhance application health through improved monitoring and automation to reduce manual tasks and strengthen system resilience
</p></li><li><p>Deliver clear, timely communication to business stakeholders and senior technologists throughout incident management and follow‑up activities
</p></li><li><p>Partner with development teams to design and deploy scalable, fault‑tolerant solutions that align with business objectives while strictly adhering to change, incident, and problem‑management frameworks
</p></li><li><p>Champion engineering excellence by promoting continuous improvement, strengthening SRE capabilities within Production Support teams, and actively participating in resiliency, BCP, and component‑failure testing
</p></li></ul><p></p><p><b>Skills You&rsquo;ll Need
</b></p><ul><li><p>Bachelors Degree in Computer Science or equivalent experience, with strong troubleshooting, and collaboration in a mixed team
</p></li><li><p>Experience in controlled production environments with strong knowledge of ITIL practices, global service operations, and financial‑technology or client‑facing support functions
</p></li><li><p>Technical proficiency in UNIX/Linux, Solaris, Java J2EE, Python, PowerShell, Structured Query Language (SQL) scripting, databases (Oracle/MSSQL), debugging across infrastructure components, and cloud technologies (Global Control Programme (GCP) preferred)
</p></li><li><p>Hands‑on background in Site Reliability Engineering, including building SLI/SLOs, and working with monitoring and scheduling tools such as Geneos, Splunk, Grafana, New Relic, and Control‑M, as well as microservices, APIs, CI/CD pipelines, and container platforms (OpenShift/Kubernetes)
</p></li></ul><p></p><p><b>Skills That Will Help You Excel
</b></p><ul><li><p>Excellent troubleshooting and problem-solving skills
</p></li><li><p>Excellent communication skills, both written and verbal, with attention to detail
</p></li><li><p>Ability to work in virtual teams and in matrix structures
</p></li><li><p>Service Operations experience within a global operations context
</p></li></ul><p></p><p><b>Expectations
</b></p><p></p><p>It is the Bank&rsquo;s expectation that employees hired into this role will work in the Cary office in accordance with the Bank&rsquo;s hybrid working model.
</p><p></p><p>Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
</p><p></p><p>The salary range for this position in Cary, North Carolina is $100,000 to $153,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate&rsquo;s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
</p><p></p><p><b>Deutsche Bank Benefits<br>
</b><br>
</p><p>At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That&rsquo;s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
</p><p></p><p>Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life
</p><p></p><p>The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank&rsquo;s California Privacy Notice please email HR.Direct@DB.com .
</p><p></p><p><b>#LI-HYBRID
</b></p><p></p><div><div><p>We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
</p></div></div><p>Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
</p><p></p><p>We welcome applications from all people and promote a positive, fair and inclusive work environment.
</p><p></p><p>Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank&rsquo;s Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; and Employee Polygraph Protection Act .</p></div><p></p>

Service Operations - Production Support Engineer - Assistant Vice President

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