production support analyst

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>Greetings!
</div><p>TCS India presents excellent opportunities for IT professionals.
</p><p>Role :- <b>Production Support Analyst</b>
</p><p>Experience:- 6-10 years
</p><p><b>Location:- Mumbai</b>
</p><p><b>Required Technical Skill Set:- .NET, PLSQL</b>
</p></div></div></div><div><div><div><b>Location</b></div>
<div>Mumbai</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Support Executive</div>
</div><div><div><b>Job Id</b></div>
<div>379324</div>
</div><div><div><b>Desired Skills</b></div>
<div>.NET | SQL</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

Production Support Analyst

DICETEK LLC

<div><p><b>Job Summary:</b></p><p>
We are seeking a <b>highly skilled, analytical, and proactive Fortra Automate Developer &amp; Production Support Analyst</b> to join our team. The ideal candidate will have <b>4+ years of hands-on RPA experience</b>, a <b>strong programming background (5+ years)</b>, and a proven ability to automate multiple business processes. This role involves developing automation solutions, managing production support (including after-hours), and troubleshooting complex workflows. The candidate must be able to <b>work confidently both independently and collaboratively</b> within a team.</p><p></p><p><b><br>
Key Responsibilities:</b></p><p><b>
Automation Development:</b></p><ul><li>
Design, develop, and maintain automation workflows using <b>Fortra Automate</b>.</li><li>
Build and maintain scripts/macros (e.g., Excel VBA, PowerShell) to automate repetitive tasks.</li><li>
Develop HTML-based dashboards and interfaces for automation visibility.</li><li>
Automate multiple business processes across departments, ensuring scalability and reliability.</li><li>
Integrate automation solutions with other platforms and tools.</li></ul><p><b>
Production Support:</b></p><ul><li>
Monitor and support production workflows, ensuring stability and performance.</li><li>
Troubleshoot and resolve issues in <b>large and complex workflows</b>.</li><li>
Provide <b>after-hours support</b> for critical production systems as part of an on-call rotation.</li><li><b>
Ensure immediate resolution of production issues within 30 minutes</b>, wherever feasible, to minimize business impact.</li><li>
Perform root cause analysis and implement preventive measures.</li></ul><p><b>
Infrastructure &amp; Networking:</b></p><ul><li>
Collaborate with infrastructure teams to ensure automation solutions are deployed and maintained effectively.</li><li>
Troubleshoot basic networking and infrastructure-related issues impacting automation or production.</li></ul><p><b>
Collaboration &amp; Documentation:</b></p><ul><li>
Work closely with QA, DevOps, and business teams to ensure seamless integration and support.</li><li>
Document automation processes, support procedures, and troubleshooting guides.</li><li>
Demonstrate the ability to <b>work independently</b> on tasks and also <b>collaborate effectively</b> within cross-functional teams.</li></ul><p><br>
</p><p></p><br>
<p><b>Required Skills &amp; Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li><b>
4+ years of experience in RPA development or other automation tools</b>, preferably with <b>Fortra Automate</b>.</li><li><b>
5+ years of programming experience</b> (e.g., Python, PowerShell, VBScript).</li><li>
Hands-on experience with <b>UiPath</b>, <b>Automation Anywhere (AA)</b>, or <b>Blue Prism</b> is a strong plus.</li><li>
Experience in automating multiple processes across business functions.</li><li>
Proficiency in <b>HTML</b>, <b>Excel Macros/VBA</b>, and other automation tools.</li><li>
Basic understanding of <b>networking</b>, <b>Windows infrastructure</b>, and <b>server environments</b>.</li><li>
Proven ability to <b>troubleshoot large-scale workflows</b> and resolve complex issues.</li><li>
Strong <b>problem-solving</b> and <b>critical thinking</b> skills.</li><li>
Willingness to provide <b>after-hours production support</b>.</li><li>
Excellent communication and documentation skills.</li></ul></div><p></p>

RPA Developer

Luxoft

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>Part of a team who provides CtB/RtB support for the Bank's Calypso platform. Specifically, this role is in the Calypso Support team so prior experience with Production Support is a must.
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><p>Run the Bank/Change the Bank function for the Calypso platform
</p></div><div><p>Assist with strategic (bank) initiatives to develop capabilities
</p></div><div><p>Functional and Technical support of the Calypso application
</p></div><div><p>Interact with business users and resolve their queries
</p></div><div><p>Work on the rotational afternoon shift
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>5+ years of experience on Calypso, as a production support analyst or in a hands-on support capacity
</p></div><div><p>Strong drive for Continuous learning and improvement
</p></div><div><p>Good functional knowledge of FX, and MM products
</p></div><div><p>Strong communication skills and ability to work in a geographically dispersed team
</p></div><div><p>Experience with modern Continuous Integration processes and toolchains
</p></div></div><p>Nice to have
</p><div><div><p>Collateral Management is a big plus
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: C1 Advanced
</p></div></div><div><div><p>Seniority</p>
<p>Senior</p></div></div></div></div></div>
<br><div><div><div><p>Hyderabad, IN, India
</p></div><p>Req. VR-118908
</p></div><div></div><div><div><p>Calypso
</p></div><div><p>BCM Industry</p>
</div><div><p>10/11/2025
</p></div><div><p>Req. VR-118908</p></div></div></div><p></p>

Calypso Support Engineer

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>Part of a team who provides CtB/RtB support for the Bank's Calypso platform. Specifically, this role is in the Calypso Support team so prior experience with Production Support is a must.
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><p>Run the Bank/Change the Bank function for the Calypso platform
</p></div><div><p>Assist with strategic (bank) initiatives to develop capabilities
</p></div><div><p>Functional and Technical support of the Calypso application
</p></div><div><p>Interact with business users and resolve their queries
</p></div><div><p>Work on the rotational afternoon shift
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>5+ years of experience on Calypso, as a production support analyst or in a hands-on support capacity
</p></div><div><p>Strong drive for Continuous learning and improvement
</p></div><div><p>Good functional knowledge of FX, and MM products
</p></div><div><p>Strong communication skills and ability to work in a geographically dispersed team
</p></div><div><p>Experience with modern Continuous Integration processes and toolchains
</p></div></div><p>Nice to have
</p><div><div><p>Collateral Management is a big plus
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: C1 Advanced
</p></div></div><div><div><p>Seniority</p>
<p>Senior</p></div></div></div></div></div>
<br><div><div><div><p>Bengaluru, India
</p></div><p>Req. VR-118908
</p></div><div></div><div><div><p>Calypso
</p></div><div><p>BCM Industry</p>
</div><div><p>10/11/2025
</p></div><div><p>Req. VR-118908</p></div></div></div><p></p>

MetLife

<div><div><div><div><div><div>Country
</div><div>India
</div></div><div><div>Working Schedule
</div><div>Full-Time
</div></div><div><div>Work Arrangement
</div><div>Hybrid
</div></div><div><div>Relocation Assistance Available
</div><div>No
</div></div><div><div>Posted Date
</div><div>07-Nov-2025
</div></div><div><div>Job ID
</div><div>13373
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements
</b></h3></div></div><div><div><div><div><div>Role Value Proposition :</div><div>
MetLife is the leading provider of Group Benefits. The Group Disability technology organization is a diverse team of technologists, all working towards the common goal of ensuring the customer is at the center of everything we do. MetLife is seeking a Production Management Sr Analyst to join Group Disability Organization. This role will be responsible for Implementing and governing Operational Support processes and production application KPIs and SLAs, Identifying and implementing solutions to optimize the operating efficiency of production systems and processes, and managing and executing scheduled events in the production environment, such as disaster recovery testing, platform upgrades, and Audit/compliance/regulatory requests.</div><div>
Key Responsibilities :</div><div>
Assists with implementation of operational support &amp; analysis processes &amp; procedures. Documents internal processes and procedures. Assists with reviews of processes and procedures, identifying gaps and needed tasks. Responsible for delivery of operational metrics and SLA reporting. Leads incident management calls for restoration of service, with assistance from senior team members.</div><ul><li> Manages prioritization of problems, incidents and service requests, leveraging their business understanding; Applying knowledge of multiple areas (technical, business, applications, etc.) in support of production management activities. Demonstrates customer focus, seeking opportunities to exceed customer expectations for excellent service through development of strong business partnerships. Responsible for deliverables in support of Audit/Compliance/regulatory and IT Risk and Security activities.</li><li> Gathers and analyzes metrics around performance, system stability and costs, modeling potential solutions</li><li> Follows global change management process as needed for restoration of service and problem management.</li><li> Interacts with product teams and leads to identify and implement solutions for optimizing operating efficiency of production systems and processes</li><li> Manage work queues for appropriate action. Acts as an acknowledged SME resource for less experienced staff and to assist colleagues on another team</li><li> Responsible for responding to time sensitive customer escalations.</li><li> Communicates incidents, problems and escalations to internal and external partners. Assists in preparing communication for senior IT and business leadership</li><li> Ensure adherence to established attendance schedules.</li></ul><div>
Education :</div><ul><li>
Bachelor&rsquo;s degree in computer science, Business, or a related discipline</li></ul><div>
Experience :</div><ul><li>
2 to 4</li></ul><div>
Technical Skills :</div><ul><li> Strong verbal and written communication skills with ability to work within a team environment</li><li> Proactive with ability to solve problems without detailed direction and drive open issues to completion</li><li> 5-7 years&rsquo; experience in Information technology as a Production Support Analyst</li><li> Experience working in Agile and/or Dev Ops environment</li><li> Excellent customer service and organization skills</li><li> Certifications - SAFe for Teams or SAFe Scrum Master Certification (SSM)</li></ul><div>
Other Critical Requirements :</div><div>
ITIL, SAFe Scrum Master, SAFe for team</div>
</div></div></div></div></div><div><div><div><div><div><b>About MetLife</b><br>
<div></div>
<p>Recognized on Fortune magazine's list of the &quot;World's Most Admired Companies&quot; and Fortune World&rsquo;s 25 Best Workplaces&trade;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
</p><p></p><p>Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible. Join us!</p></div></div></div></div></div></div>

Production Management Senior Analyst

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>Part of a team who provides CtB/RtB support for the Bank's Calypso platform. Specifically, this role is in the Calypso Support team so prior experience with Production Support is a must.
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><p>Run the Bank/Change the Bank function for the Calypso platform
</p></div><div><p>Assist with strategic (bank) initiatives to develop capabilities
</p></div><div><p>Functional and Technical support of the Calypso application
</p></div><div><p>Interact with business users and resolve their queries
</p></div><div><p>Work on the rotational afternoon shift
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>5+ years of experience on Calypso, as a production support analyst or in a hands-on support capacity
</p></div><div><p>Strong drive for Continuous learning and improvement
</p></div><div><p>Good functional knowledge of FX, and MM products
</p></div><div><p>Strong communication skills and ability to work in a geographically dispersed team
</p></div><div><p>Experience with modern Continuous Integration processes and toolchains
</p></div></div><p>Nice to have
</p><div><div><p>Collateral Management is a big plus
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: C1 Advanced
</p></div></div><div><div><p>Seniority</p>
<p>Senior</p></div></div></div></div></div>
<br><div><div><div><p>Pune, India
</p></div><p>Req. VR-118908
</p></div><div></div><div><div><p>Calypso
</p></div><div><p>BCM Industry</p>
</div><div><p>10/11/2025
</p></div><div><p>Req. VR-118908</p></div></div></div><p></p>

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