production support analyst

First American

<div><h2 class="jobSectionHeader">Who We Are</h2>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<h2 class="jobSectionHeader">
What We Do</h2>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.
What You'll Do<ul><li>
Ensures exceptional customer service for our customers</li><li>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</li><li>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</li><li>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</li><li>
Responds to customer requests within the required SLA; provides follow up when needed</li><li>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</li><li>
May perform additional duties relating to specific First American applications as assigned.</li><li>
May train / provide guidance to less experienced team members.</li></ul> 
What You'll Bring<ul><li>
Comprehensive knowledge of escrow transactions and client operating systems.</li><li>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</li><li>
Familiarity with supported production support software, environments, and methodology</li><li>
Zendesk experience is preferred</li><li>
Excellent communication, problem solving skills and telephone etiquette.</li><li>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</li><li>
Ability to organize multiple tasks simultaneously and streamline workflow management.</li><li>
Detail oriented, error intolerant environment</li><li>
High School diploma or equivalent</li><li>
AA/AS degree preferred.</li><li>
2+ years of escrow related work</li><li>
2+ years customer service-related work</li></ul><div>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><h2 class="jobSectionHeader">What We Offer</h2>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 9:30am- 6:30 pm PST)

Experian

<div>Company Description 
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. 
Job Description 
Experian is looking for a Client Technical Analyst, Expert. Reporting to the Director Production Support, you will support our main API/Member platform and subsequent services and systems. Provide excellent customer service and help resolve customer application issues.
Our vision is for their people, data and technology to become a necessary part of every major consumer economy in the world. ECS is the industry leader in providing online credit education and identity protection tools to consumers. Our mission is to develop products that help keep people financially healthy.
What you'll do<ul><li>
Research, and diagnose complex software issues raised by clients/members</li><li>
Develop, and test SQL queries to aid in the investigation and analysis of issues</li><li>
Examine error logs and database content to determine the cause of a problem</li><li>
Document and implement workaround solutions wherever possible.</li><li>
Document steps to reproduce for resolution with internal and external resources</li><li>
Document processes procedures, and technical instructions for future reference and use by support teams</li><li>
Create/manage production/staging support tickets</li></ul> 

Qualifications 
<ul><li>
Bachelor's Degree in Computer Science or related field</li><li>
You have 3+ years of development or technical support experience</li><li>
You are experienced with the development and support of sites using API and SDK integration</li><li>
Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting</li><li>
Experience implementing automation or self service technologies</li><li>
Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting, Splunk, Data Dog, MuleSoft and Salesforce</li></ul> 

Additional Information 
Benefits/Perks<ul><li>
Competitive compensation package and bonus plan</li><li>
Core benefits including full medical, dental, vision, and matching 401K</li><li>
Flexible work environment, ability to work remotely, hybrid, or in-office</li><li>
Flexible time off, including volunteer time off, vacation, sick, and 12 paid holidays</li></ul>
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work&trade; in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Hybrid</div>

Client Technical Analyst - Expert - Remote

Digi-Key Electronics

<div>DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page .
______________________________________________________________________
<h1 class="jobSectionHeader">Position Overview:
</h1>As a Business Systems Analyst, you will be responsible for using knowledge of systems and business strategies to help maximize productivity and efficiency. Responsibilities will include analyzing systems and assisting with business administration activities for a variety of tools/applications. The primary responsibility for this role is to provide L2/L3 production support for DigiKey&rsquo;s fulfillment and warehouse systems, including Manhattan WMOS 2018, WCS (Knapp). This role combines hands-on operational support, incident resolution, technical troubleshooting, and continuous improvement, ensuring system stability while proactively reducing technical debt and improving performance. Tasks will include, but are not limited to, system analysis, configuration and setup of assigned applications and supplementary programs, maintenance of configuration for applications, and testing upgrades as needed.
 
 
Location: Thief River Falls, MN
 
 
5 days on site depending on business needs; working hours are dependent and spread across warehouse working hours &ndash; 7am-4pm, 10am-7pm, 12pm-9pm CST
<h1 class="jobSectionHeader">Responsibilities:
</h1>Production Support &amp; Operations
<ul><li>Provide L2/L3 support for fulfillment systems including WMOS, WCS, Integrations, shipping, and logistics platforms
</li><li>Own and resolve support tickets with a focus on root cause analysis and long-term fixes
</li><li>Monitor health system using dashboards, alerts, and logs to proactively identify and resolve issues
</li><li>Participate in on-call support rotation and incident management as needed
</li><li>Ensure SLA adherence and minimize operational disruptions
</li><li>Work with SRE to develop self-healing automation to detect and remediate common failure scenarios
</li></ul>Application &amp; Technical Support
<ul><li>Troubleshoot and resolve issues across:
</li></ul><ul><li>Manhattan WMOS 2018 and Knapp or Any other MHE systems
</li><li>.NET-based applications and services
</li></ul><ul><li>Integrations with upstream/downstream systems
</li><li>Analyze logs, database queries, interfaces, and batch processes to diagnose issues
</li><li>Collaborate with MSO, CSO, LOE, infrastructure, database, and integration teams to resolve complex incidents
</li></ul>Continuous Improvement &amp; Technical Debt Reduction
<ul><li>Identify recurring issues and propose permanent fixes
</li><li>Work on technical debt reduction , refactoring, and system optimization
</li><li>Improve monitoring, alerting, and support tooling
</li><li>Create and maintain runbooks, SOPs, and support documentation
</li></ul>Business &amp; Systems Analysis
<ul><li>Analyze current business processes and system behavior to identify improvement opportunities
</li><li>Make recommendations using critical thinking and cost-benefit analysis
</li><li>Partner with business and operations teams to align system behavior with operational needs
</li><li>Support minor enhancements, configuration changes, and defect fixes
</li></ul>Collaboration &amp; Knowledge Management
<ul><li>Participate in knowledge transfer and cross-training initiatives
</li><li>Mentor junior engineers and contribute to team skill development
</li><li>Support vendor transition and insourcing initiatives as needed
</li></ul>Required Knowledge, Skills and Experience
<ul><li>Bachelor&rsquo;s degree in computer science, Engineering, or related field (or equivalent experience)
</li><li>Strong hands-on experience with Manhattan WMOS 2018 and Knapp
</li><li>Experience supporting warehouse management and fulfillment systems
</li><li>Strong troubleshooting and debugging skills in production environments
</li><li>Experience working with databases (SQL) and system integrations
</li><li>Familiarity with ITSM tools (ServiceNow, ADOS, or similar)
</li></ul>Preferred Qualifications
<ul><li>Experience supporting high-volume warehouse or distribution environments
</li><li>Exposure to WCS (Warehouse Control Systems) and material handling integrations
</li><li>Experience with monitoring tools, dashboards, and alerting platforms
</li><li>Understanding of shipping, logistics, and fulfillment workflows
</li><li>Experience with Agile or DevOps support models
</li><li>Prior experience transitioning systems from vendor-supported to in-house teams
</li></ul><h1 class="jobSectionHeader">Physical Requirements:
</h1><ul><li>Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse, and screen Administration knowledge in various tools (Preferred)
</li><li>Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
</li></ul><h1 class="jobSectionHeader">Compensation:
</h1>The base pay range for this position is:
$73,000
to
$100,000
Many factors influence the determination of base pay within a range, including the candidate&rsquo;s work experience in related roles; the candidate&rsquo;s knowledge, skills, capabilities, and performance; the relative pay of other DigiKey employees in similar roles; and the budget available for the position.
______________________________________________________________________
Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.
DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com .
Know Your Rights: Workplace Discrimination is Illegal</div>

Business Systems Analyst

Valleysoft

<div>Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
The CMS &amp; ATM Senior Analyst will be responsible for providing expert support and management for the Cash Management System (CMS) and Automated Teller Machines (ATM) platforms. This role involves troubleshooting, configuration, incident management, and collaboration with various stakeholders to ensure optimal system performance and reliability.
Responsibilities<ul><li><ul><li><ul><li>
Provide Level 2/3 application support for Dynamics 365 CRM.</li><li>
Troubleshoot production issues impacting customer onboarding, servicing, or complaints.</li><li>
Support incident, problem, and change management in line with ITIL and bank governance models.</li><li>
Participate in production releases, hotfixes, and post‑deployment validation.</li><li>
Coordinate with InfoSec, risk, compliance, and audit teams for critical changes.</li><li>
Maintain operational documentation, runbooks, and audit evidence.</li><li>
Experience with Logs analysis (application/server logs).
</li><li>Ability to trace issues across end-to-end systems.
</li><li>Familiar with SLA / KPI-driven environments &amp; On-call / shift-based support.
</li><li>Hands-on experience with production support &amp; incident troubleshooting</li></ul></li></ul></li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>
3+ years of experience in application support or systems analyst roles, preferably with CMS and ATM platforms.</li><li>
Strong knowledge of CMS and ATM systems architecture, operations, and troubleshooting.</li><li>
Experience with Level 2/3 support in banking or financial services environments.</li><li>
Familiarity with ITIL processes and change management.</li><li>
Excellent problem-solving and analytical skills.</li><li>
Good communication and stakeholder management capabilities.</li><li>
Ability to work effectively both independently and within a team.</li><li>
Experience working with vendors and coordinating issue resolution.</li><li>
Knowledge of security standards and compliance related to ATM and payment systems is a plus.</li></ul> 

Benefits 
<ul><li>
Private Health Insurance</li><li>
Training &amp; Development</li></ul></div>

CMS & ATM Senior Analyst

Capgemini

<div><div><div><div>Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
<div><div><div><h2 class="jobSectionHeader">Job Description -
</h2></div><div><ul><li>Provides daily monitoring of computer platforms. Ensures all daily scheduled computer production work is completed accurately.
</li><li>Conducts scheduling and system monitoring tasks using appropriate tools.
</li><li>Troubleshoots operational issues as 1st level support and notifies appropriate support personnel for problem resolution.
</li><li>Records all trouble ticket issues/incidents and provides follow-up to customers.
</li><li>Provides 1st level help desk and online business application support, during and after normal business hours.
</li><li>Ensures all problems and issues reported to computer operations are recorded in the incident reporting log for review or action by Operations or IT Management.
</li><li>Communicates with all areas and levels within the organization</li></ul>
Skillsets required :
JES (Scheduling)
 
JCL
 
SDSF
 
OpCon Or Any other Scheduling tool (Control-M or CA7 etc.) experience
</div></div></div>The base compensation range for this role in the posted location is: 75000- 95000
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. 
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
<ul><li>Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave</li>
</ul><ul><li>Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)</li>
<li>Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)</li>
<li>Life and disability insurance</li>
<li>Employee assistance programs</li>
<li>Other benefits as provided by local policy and eligibility</li>
</ul>Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini&rsquo;s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. 
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law 
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</div></div></div></div>

Mainframe Production Support

Proterial

<div>Location:
Dammam, Eastern Region, Saudi Arabia
Job ID:
R0123311
Date Posted:
2026-04-20
Company Name:
HITACHI ENERGY LTD
Profession (Job Category):
Production &amp; Skilled Trades
Job Schedule:
Full time
Remote:
No
Job Description:
The opportunity
The Manufacturing Analyst position presents an exciting opportunity for a highly analytical professional to become the strategic backbone of factory operations, acting as the &ldquo;eagle eye&rdquo; across the entire end‑to‑end manufacturing and supply chain process. This role sits at the heart of Operations, transforming raw data from SAP and MES into powerful Power BI dashboards that provide real‑time visibility into production, planning, and warehouse performance. Beyond reporting, the Manufacturing Analyst actively identifies bottlenecks, inefficiencies, and grey areas, serving as an early warning system when operational targets are at risk. The position offers strong exposure to senior factory management through regular presentation of actionable insights, escalation of risks, and follow‑up on corrective actions. In close collaboration with Continuous Improvement teams, the analyst helps shape improvement roadmaps by developing data‑driven business cases and project charters. For candidates who enjoy combining data, operations knowledge, and stakeholder leadership, this role provides a high‑impact platform to drive operational excellence, influence strategic decisions, and deliver measurable performance improvements across the factory. 
 
How you&rsquo;ll make an impact 
As a Manufacturing Analyst, you will play a critical role in driving operational excellence and enabling fact‑based decision‑making across the factory. Your impact will include:
<ul><li>Delivering daily operational visibility through accurate SAP and MES data extraction and high‑impact Power BI dashboards.
</li><li>Monitoring end‑to‑end factory Key performance Indicators across Production, Planning, and Warehouse operations with a clear &ldquo;A‑to‑Z&rdquo; lens.
</li><li>Identifying performance risks early and escalating KPI deviations before operational targets are missed.
</li><li>Translating complex manufacturing data into clear, actionable insights for senior factory leadership.
</li><li>Supporting cross‑functional alignment and execution by communicating findings and ensuring corrective actions are implemented and closed.
</li><li>Enabling continuous improvement initiatives by highlighting high‑impact opportunities requiring structured CI projects.
</li><li>Developing business cases and financial justifications to support CI projects and capital investment decisions.
</li><li>Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
</li>Living Hitachi Energy&rsquo;s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. 
<li>
</li></ul> 
Your background
<ul><li>A bachelor&rsquo;s degree in industrial/manufacturing engineering, Supply Chain Management, Operations Management, Data analytics or a related technical discipline.
</li><li>3 to 5 years of relevant experience in: Manufacturing operations, Supply Chain analytics, Operations planning or Industrial performance roles.
</li><li>Experience in data-driven operational roles within a plant of multi-site manufacturing environment is strongly preferred.
</li><li>Proficiency in both spoken &amp; written in English &amp; Arabic language is required.
</li><li>Strong hands-on experience with ERP System, preferably: SAP S/4HANA
</li><li>Experience working with Manufacturing Execution Systems (MES) for shop-floor and production data.
</li><li>Strong understanding of master data, transactional data, and data integrity within ERP/MES environments.
</li><li>Advanced Microsoft Excel skills with proficiency in Power BI.
</li><li>Experience standardizing Daily, weekly and monthly operational KPIs (Warehouse, Production, Planning).
</li><li>Strong ability to:
 <ul><li>Analyze operational trends and variances.
</li><li>Identify root causes of operations issues.
</li><li>Measure Manufacturing Operations efficiency.
</li></ul></li><li>Customer-Oriented Mindset with focus towards Operations, Planning, Warehouse and CI teams.
</li><li>Proficiency in both spoken &amp; written in English &amp; Arabic language is required.
</li></ul><h2 class="jobSectionHeader">Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
</h2><h2 class="jobSectionHeader">This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Manufacturing Analyst

TeamSoft

<div>
 
 Senior Business Analyst (Manufacturing &amp; ERP)
 
 
 
 
 Location:
 
 
 Schaumburg, IL (Onsite/Hybrid as required)
 
 
 
 
 Rate:$70-75p/hr.
 
 
 
 
 Duration:
 
 
 6+ month contract
 
 
 
 
 Interview:
 
 
 1&ndash;2 rounds via MS Teams
 
 
 
 
 Work Authorization:
 
 
 No sponsorship available
 
 
 
 
 Role Overview
 
 
 
 Seeking a
 
 Senior Business Analyst
 
 with deep expertise in
 
 manufacturing operations
 
 ,
 
 process mapping
 
 , and
 
 ERP systems
 
 . This role serves as the bridge between
 
 business operations and technology
 
 , focusing on
 
 process optimization
 
 ,
 
 system alignment
 
 , and
 
 ERP value realization
 
 across manufacturing environments.
 
 
 
 Key Responsibilities
 
 
 
 
 Process Analysis &amp; Mapping
 
 
 
 <ul>
 <li>
 Lead end-to-end process discovery across production, planning, procurement, quality, and logistics
 </li>
 <li>
 Develop As-Is / To-Be process maps using BPMN, swimlane diagrams, and value stream mapping
 </li>
 <li>
 Identify process gaps, bottlenecks, and inefficiencies and translate findings into actionable recommendations
 </li>
 <li>
 Facilitate workshops and stakeholder working sessions to validate processes and drive alignment
 
 
 </li>
 </ul>
 
 ERP Analysis &amp; Implementation Support
 
 
 
 <ul>
 <li>
 Gather, document, and validate functional business requirements for ERP configuration and customization
 </li>
 <li>
 Translate requirements into functional specifications for technical teams
 </li>
 <li>
 Support system design, UAT planning, test script development, and defect triage
 </li>
 <li>
 Act as functional SME across ERP modules including:
 </li>
 <ul>
 <li>
 Production
 </li>
 <li>
 Inventory Management
 </li>
 <li>
 Procurement
 </li>
 <li>
 MRP / MPS
 </li>
 <li>
 Quality
 </li>
 <li>
 Finance integrations
 
 </li>
 </ul>
 </ul>
 
 Manufacturing Domain Expertise
 
 
 
 <ul>
 <li>
 Apply Lean, Six Sigma, MRP II, and discrete vs. process manufacturing principles
 </li>
 <li>
 Support production scheduling, shop floor control, BOMs, routings, capacity planning, and work orders
 </li>
 <li>
 Partner with plant managers and operations leaders to align ERP capabilities with real-world constraints
 
 
 </li>
 </ul>
 
 Stakeholder Engagement &amp; Communication
 
 
 
 <ul>
 <li>
 Create clear documentation including BRDs, FRDs, gap analyses, process narratives, and decision logs
 </li>
 <li>
 Present findings and recommendations to executive and operational audiences
 </li>
 <li>
 Manage competing priorities and facilitate resolution of process/system design conflicts
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Benchmark current processes against industry best practices
 </li>
 <li>
 Support change management, training materials, SOPs, and user guides
 </li>
 <li>
 Monitor post-go-live performance and recommend optimization opportunities
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 10+ years of experience as a Business Analyst
 </li>
 <li>
 5+ years supporting manufacturing environments
 </li>
 <li>
 Proven experience with ERP platforms such as Microsoft Dynamics 365, SAP, Oracle, or Infor
 </li>
 <li>
 Strong experience with process mapping tools (Visio, Lucidchart, ARIS, or equivalent)
 </li>
 <li>
 Deep understanding of manufacturing concepts:
 </li>
 <ul>
 <li>
 BOMs
 </li>
 <li>
 Routings
 </li>
 <li>
 MRP
 </li>
 <li>
 Inventory Control
 </li>
 <li>
 Shop Floor Operations
 </li>
 </ul>
 <li>
 Proven ability to lead requirements workshops with diverse stakeholder groups
 </li>
 <li>
 Excellent written and verbal communication skills
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with Microsoft Dynamics 365 Finance &amp; Supply Chain Management (F&amp;SCM)
 </li>
 <li>
 Lean or Six Sigma certification (Green Belt or higher)
 </li>
 <li>
 Experience with Agile or hybrid delivery methodologies
 </li>
 <li>
 Exposure to discrete, process, mixed-mode, or engineer-to-order manufacturing
 </li>
 <li>
 Background working for an ERP consulting or implementation partner
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Analytical and structured problem solving
 </li>
 <li>
 Strong facilitation and stakeholder management
 </li>
 <li>
 Attention to detail with end-to-end process awareness
 </li>
 <li>
 Ability to manage multiple workstreams independently
 </li>
 <li>
 Pragmatic, results-driven, and comfortable in fast-paced environments
 
 
 </li>
 </ul>
 
 #INDTS
 
 
 
 Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of &lsquo;linking&rsquo; communities through employment. TeamSoft&rsquo;s dedication to the safety, health &amp; well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.
 
 
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