production support analyst

First American

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p><p>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.</p><p></p><p><b>
What You'll Do</b></p><ul><li><p>
Ensures exceptional customer service for our customers</p></li><li><p>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</p></li><li><p>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</p></li><li><p>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</p></li><li><p>
Responds to customer requests within the required SLA; provides follow up when needed</p></li><li><p>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</p></li><li><p>
May perform additional duties relating to specific First American applications as assigned.</p></li><li><p>
May train / provide guidance to less experienced team members.</p></li></ul><p></p><p><b><br>
What You'll Bring</b></p><ul><li><p>
Comprehensive knowledge of escrow transactions and client operating systems.</p></li><li><p>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</p></li><li><p>
Familiarity with supported production support software, environments, and methodology</p></li><li><p>
Zendesk experience is preferred</p></li><li><p>
Excellent communication, problem solving skills and telephone etiquette.</p></li><li><p>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</p></li><li><p>
Ability to organize multiple tasks simultaneously and streamline workflow management.</p></li><li><p>
Detail oriented, error intolerant environment</p></li><li><p>
High School diploma or equivalent</p></li><li><p>
AA/AS degree preferred.</p></li><li><p>
2+ years of escrow related work</p></li><li><p>
2+ years customer service-related work</p></li></ul><p></p><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 9:30am- 6:30 pm PST)

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p><p><b>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.</b></p><p></p><p>
This role will be remote during the following shift: 8am-5pm PST</p><p></p><p><b>
What You'll Do</b></p><ul><li>
Ensures exceptional customer service for our customers</li><li>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</li><li>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</li><li>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</li><li>
Responds to customer requests within the required SLA; provides follow up when needed</li><li>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</li><li>
May perform additional duties relating to specific First American applications as assigned.</li><li>
May train / provide guidance to less experienced team members.</li></ul><p></p><p><b>
What You'll Bring</b></p><ul><li>
Comprehensive knowledge of escrow transactions and client operating systems.</li><li>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</li><li>
Familiarity with supported production support software, environments, and methodology</li><li>
Zendesk experience is preferred</li><li>
Excellent communication, problem solving skills and telephone etiquette.</li><li>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</li><li>
Ability to organize multiple tasks simultaneously and streamline workflow management.</li><li>
Detail oriented, error intolerant environment</li><li>
High School diploma or equivalent</li><li>
AA/AS degree preferred.</li><li>
2+ years of escrow related work</li><li>
2+ years customer service-related work</li></ul><div><b>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</b></div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><p></p><h2 class="jobSectionHeader"><b>What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 8am-5pm PST)

Openkyber

<div><p><b>Title:</b> Mainframe Operations / Production Support Analyst - Part time</p>
<p><b>Location:</b> Remote</p>
<p><b>Length :</b> Long term</p>
<p><b>Restriction:</b> w2 Only</p>
<p><b>Description:</b> *** no c2c * *** W2 or c2c;***WebCam Interview Remote part time; about 20 hours per week; customer in EST</p>
<p><b>Job Description:</b> The Client is seeking proposals from qualified professional services firms to provide operational and modernization support for the client's ADABAS/Natural mainframe environment. The mainframe supports critical financial and administrative functions, including management of the Agency's approximately annual budget, as well as human resources processes and employee information, forming the backbone of internal systems and applications. The purpose of this solicitation is to establish a contract for professional services that ensures the ongoing reliability, availability, performance, security, and operational continuity of these mission-critical systems. The selected firm will deliver stable, responsive, and secure support while enabling the Agency to maintain control over system availability, incident management, security compliance, and the long-term sustainability of the mainframe environment. Services may include operational maintenance, modernization initiatives, troubleshooting, performance optimization, and security management in alignment with Agency objectives.</p>
<p><b>Mainframe Operations / Data Control Support</b></p>
<p>Provide operational monitoring, production control, and incident response to ensure reliable batch and online processing. Services include:</p>
<ul><li>Monitoring and control of production workloads</li>
<li>Job scheduling, execution, and restart</li>
<li>Abend analysis and recovery</li>
<li>Production cycle and cutover support</li>
<li>Dataset and operational controls management</li>
<li>Incident response</li>
<li>Outage coordination</li>
<li>Compliance with Agency operational procedures and standards</li>
</ul><p><b>Required skills:</b> Minimum three (3) years of experience performing mainframe operations Production control Job scheduling Monitoring Batch processing support in an enterprise environment</p>
<p><b>For applications and inquiries, contact:</b> hirings@openkyber.com</p></div>

Network Operations Trainee

Harris County

JOB
<br>Harris County Tax Assessor-Collector’s Office is seeking a Property Tax Data Analyst to join our team!The Harris County Tax Assessor-Collector’s Office is seeking a dedicated, detail-oriented, and technical-focused Property Tax Data Analyst.Reporting to the System Support Assistant Director, the Property Tax Data Analyst provides critical technical and operational support to the Property Tax Division within the Harris County Tax Assessor-Collector's Office. This role ensures accurate billing, data integrity, and system reliability by performing data analysis, system testing, and data file processing. This position is key in maintaining the accuracy and functionality of the ACT property tax system and related workflows.About the Tax Assessor-CollectorThe Harris County Tax Assessor-Collector’s Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government, handling various financial and administrative tasks including: Property Tax Collection: Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.Motor Vehicle Services: Manage commercial and residential vehicle registration, issue license plates, and handle vehicle title transfers, including the collection of associated fees.Voter Registration: Oversee voter registration within the county, issue voter registration certificates, and maintain an accurate voter registration roll.Additional Revenue Collection: Collecting certain fees, fines, and revenues related to permits or state mandates, depending on the county’s needs.Duties and ResponsibilitiesProcess monthly data files from the Harris, Fort Bend and Montgomery Central Appraisal Districts into the ACT property tax system.Generate and mail various property tax statements, including current and prior year statements, delinquent notices, and other various types of statement mailings.Coordinate statement files with print vendor such as certified agent bulk packing and other monthly mailings.Manage the annual mortgage company notification mailing.Analyze property tax data and resolve discrepancies using SQL queries and database tools.Conduct regression testing and validate system functionality prior to code migration.Load and validate system updates from delinquent law firms and other internal system files such as quarter payment plans, write-offs, and escheatment's.Process returns mail file to maintain accurate statement records.Generate and distribute monthly delinquent data files for law firms and public information requests.Support property tax operations by assisting with billing inquiries and Central Appraisal Districts value discrepancies.Perform ACT password resets, new user setup, and work order.Perform other duties and responsibilities as assigned.Harris County is an Equal Opportunity Employerhttps://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspxIf you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
<br><br>
EXAMPLE OF DUTIES
<br><b>Education & Experience:</b> Bachelor’s Degree in Accounting, Legal Studies, Finance, Business Administration, Public Administration or a related field from an accredited college or universityRelevant experience may substitute for the required education.Three (3) years of work experience in a professional office environment, with experience in Data Analysis, Business Analysis, or Production Support.OR: Associates degree in information technology, computer programming or equivalent from an accredited college or universityFive (5) years of work experience in a professional office environment, with experience in Data Analysis, Business Analysis, or Production Support.*Education and experience may substitute for one another on a year for year basis. Knowledge, Skills, and Abilities: Proficient in SQL, TOAD, Oracle, Monarch, and FileZilla and other data query tools, system navigation, and file management.Proficiency in Microsoft Office Suite (Advanced Excel, Outlook, Word,) and related applications for data analysis, documentation, and communication.Ability to interpret and process complex data files from appraisal districts and third-party vendors.Ability to maintain high accuracy in data processing, reporting and documentation.Excellent organizational and time management skills to manage cyclical billing cycles and ad-hoc requests.Familiarity with regression testing methodologies and quality assurance practices.High attention to detail, particularly with large data sets and mailing operations.Ability to work independently while coordinating with cross functional Property Tax teams.Strong written and verbal communication skills to respond to internal and external stakeholders.Proven ability to prioritize tasks, manage workflows, and meet deadlines in a fast-paced, high-volume setting.NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
<br><br>
SUPPLEMENTAL INFORMATION
<br><b>Working Hours:</b> Work Hours: 7:45 am – 4:45 pm subject to early mornings, late evenings and weekendsWorking Conditions, Mental & Physical Demands: Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.Largely sedentary role with minor physical effort required, however, it may at times involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting up to 10 lbs. or similar activities (e.g., filing, delivering, sorting).Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.A frequent volume of work and deadlines impose strain on a routine basis.Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).Work Location: Administration Building- 1001 Preston St. Houston, TX 77002Employment may be contingent on passing a drug screen and meeting other standards. This Position will be Open Until Filled with Applications Reviewed on a Rolling Basis.Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Property Tax Data Analyst

Experian

<div><b>Company Description</b><p><br>
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.</p><p>
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.</p><p>
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.</p><b><br>
Job Description</b><p><br>
Experian is looking for a Client Technical Analyst, Expert. Reporting to the Director Production Support, you will support our main API/Member platform and subsequent services and systems. Provide excellent customer service and help resolve customer application issues.</p><p>
Our vision is for their people, data and technology to become a necessary part of every major consumer economy in the world. ECS is the industry leader in providing online credit education and identity protection tools to consumers. Our mission is to develop products that help keep people financially healthy.</p><p><b>
What you'll do</b></p><ul><li>
Research, and diagnose complex software issues raised by clients/members</li><li>
Develop, and test SQL queries to aid in the investigation and analysis of issues</li><li>
Examine error logs and database content to determine the cause of a problem</li><li>
Document and implement workaround solutions wherever possible.</li><li>
Document steps to reproduce for resolution with internal and external resources</li><li>
Document processes procedures, and technical instructions for future reference and use by support teams</li><li>
Create/manage production/staging support tickets</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's Degree in Computer Science or related field</li><li>
You have 3+ years of development or technical support experience</li><li>
You are experienced with the development and support of sites using API and SDK integration</li><li>
Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting</li><li>
Experience implementing automation or self service technologies</li><li>
Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting, Splunk, Data Dog, MuleSoft and Salesforce</li></ul><br>
<b>
Additional Information</b><p><b><br>
Benefits/Perks</b></p><ul><li>
Competitive compensation package and bonus plan</li><li>
Core benefits including full medical, dental, vision, and matching 401K</li><li>
Flexible work environment, ability to work remotely, hybrid, or in-office</li><li>
Flexible time off, including volunteer time off, vacation, sick, and 12 paid holidays</li></ul><p><b>
Additional Information</b></p><p>
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work&trade; in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.</p><p>
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.</p><p>
#LI-Hybrid</p></div><p></p>

Client Technical Analyst - Expert - Remote

Digi-Key Electronics

<div><p>DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page .
</p><p><b>______________________________________________________________________
</b></p><p></p><h1 class="jobSectionHeader"><b>Position Overview:
</b></h1>As a Business Systems Analyst, you will be responsible for using knowledge of systems and business strategies to help maximize productivity and efficiency. Responsibilities will include analyzing systems and assisting with business administration activities for a variety of tools/applications. The primary responsibility for this role is to provide L2/L3 production support for DigiKey&rsquo;s fulfillment and warehouse systems, including Manhattan WMOS 2018, WCS (Knapp). This role combines hands-on operational support, incident resolution, technical troubleshooting, and continuous improvement, ensuring system stability while proactively reducing technical debt and improving performance. Tasks will include, but are not limited to, system analysis, configuration and setup of assigned applications and supplementary programs, maintenance of configuration for applications, and testing upgrades as needed.
<br>
<br>
Location: Thief River Falls, MN
<br>
<br>
5 days on site depending on business needs; working hours are dependent and spread across warehouse working hours &ndash; 7am-4pm, 10am-7pm, 12pm-9pm CST
<p></p><h1 class="jobSectionHeader"><b>Responsibilities:
</b></h1><p><b>Production Support &amp; Operations
</b></p><ul><li><p>Provide <b>L2/L3 support </b>for fulfillment systems including WMOS, WCS, Integrations, shipping, and logistics platforms
</p></li><li><p>Own and resolve support tickets with a focus on <b>root cause analysis </b>and long-term fixes
</p></li><li><p>Monitor health system using dashboards, alerts, and logs to proactively identify and resolve issues
</p></li><li><p>Participate in <b>on-call support rotation </b>and incident management as needed
</p></li><li><p>Ensure SLA adherence and minimize operational disruptions
</p></li><li><p>Work with SRE to develop self-healing automation to detect and remediate common failure scenarios
</p></li></ul><p><b>Application &amp; Technical Support
</b></p><ul><li><p>Troubleshoot and resolve issues across:
</p></li></ul><ul><li><p>Manhattan WMOS 2018 and Knapp or Any other MHE systems
</p></li><li><p>.NET-based applications and services
</p></li></ul><ul><li><p>Integrations with upstream/downstream systems
</p></li><li><p>Analyze logs, database queries, interfaces, and batch processes to diagnose issues
</p></li><li><p>Collaborate with MSO, CSO, LOE, infrastructure, database, and integration teams to resolve complex incidents
</p></li></ul><p><b>Continuous Improvement &amp; Technical Debt Reduction
</b></p><ul><li><p>Identify recurring issues and propose <b>permanent fixes
</b></p></li><li><p>Work on <b>technical debt reduction </b>, refactoring, and system optimization
</p></li><li><p>Improve monitoring, alerting, and support tooling
</p></li><li><p>Create and maintain <b>runbooks, SOPs, and support documentation
</b></p></li></ul><p><b>Business &amp; Systems Analysis
</b></p><ul><li><p>Analyze current business processes and system behavior to identify improvement opportunities
</p></li><li><p>Make recommendations using <b>critical thinking </b>and <b>cost-benefit analysis
</b></p></li><li><p>Partner with business and operations teams to align system behavior with operational needs
</p></li><li><p>Support minor enhancements, configuration changes, and defect fixes
</p></li></ul><p></p><p><b>Collaboration &amp; Knowledge Management
</b></p><ul><li><p>Participate in knowledge transfer and cross-training initiatives
</p></li><li><p>Mentor junior engineers and contribute to team skill development
</p></li><li><p>Support vendor transition and insourcing initiatives as needed
</p></li></ul><p></p><p><b>Required Knowledge, Skills and Experience
</b></p><ul><li><p>Bachelor&rsquo;s degree in computer science, Engineering, or related field (or equivalent experience)
</p></li><li><p>Strong hands-on experience with <b>Manhattan WMOS 2018 and Knapp
</b></p></li><li><p>Experience supporting <b>warehouse management and fulfillment systems
</b></p></li><li><p>Strong troubleshooting and debugging skills in production environments
</p></li><li><p>Experience working with databases (SQL) and system integrations
</p></li><li><p>Familiarity with ITSM tools (ServiceNow, ADOS, or similar)
</p></li></ul><p><b>Preferred Qualifications
</b></p><ul><li><p>Experience supporting <b>high-volume warehouse or distribution environments
</b></p></li><li><p>Exposure to <b>WCS (Warehouse Control Systems) </b>and material handling integrations
</p></li><li><p>Experience with monitoring tools, dashboards, and alerting platforms
</p></li><li><p>Understanding of shipping, logistics, and fulfillment workflows
</p></li><li><p>Experience with Agile or DevOps support models
</p></li><li><p>Prior experience transitioning systems from vendor-supported to in-house teams
</p></li></ul><p></p><h1 class="jobSectionHeader"><b>Physical Requirements:
</b></h1><ul><li>Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse, and screen Administration knowledge in various tools (Preferred)
</li><li>Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
</li></ul><p></p><h1 class="jobSectionHeader"><b>Compensation:
</b></h1><p><i>The base pay range for this position is:
</i></p>$73,000
<p>to
</p>$100,000
<p><i>Many factors influence the determination of base pay within a range, including the candidate&rsquo;s work experience in related roles; the candidate&rsquo;s knowledge, skills, capabilities, and performance; the relative pay of other DigiKey employees in similar roles; and the budget available for the position.
</i></p><p><b>______________________________________________________________________
</b></p><p>Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.
</p><p></p><p><i>DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions.
</i></p><p></p><p><i>If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or </i><i>careers.us@digikey.com </i><i>.
</i></p><p></p><p><i>Know Your Rights: Workplace Discrimination is Illegal</i></p></div>

Business Systems Analyst

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>Key Responsibilities
</div><ul><li> Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company
</li></ul><ul><li> Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity
</li></ul><ul><li> Experience querying data sources to investigate, validate, and explain data to business users
</li></ul><ul><li> Experience working with BI platforms and tools such as Tableau, ThoughtSpot, Business Objects, or equivalent
</li></ul><ul><li> Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness
</li></ul><ul><li> Strong written and verbal communication skills, with the ability to translate technical findings into clear business language
</li></ul><ul><li> Bachelor's degree or equivalent experience required</li></ul><br>
<div><br>
</div><div>Preferred Qualifications
</div><ul><li> Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF
</li></ul><ul><li> Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient
</li></ul><ul><li> Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations
</li></ul><ul><li> Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation
</li></ul><ul><li> Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues</li></ul><br>
<div><br>
</div><div>Salary Range : $70,000-$130,000 a year
</div><div>#LI-AS3
</div></div></div></div><div><div><div><b>Location</b></div>
<div>Cupertino, CA</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Engineer</div>
</div><div><div><b>Job Id</b></div>
<div>406145</div>
</div><div><div><b>Desired Skills</b></div>
<div>Business Intelligence(BI) | Tableau | Data Analyst | Sales</div>
</div><div><div><b>Salary Range</b></div>
<div>$70,000-$130,000 a year</div></div></div></div><div></div>

Data Reporting Analyst - Production Support Engineer

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