production support analyst

Extensible IT Solutions

<div><h1 class="jobSectionHeader"><b>Production Support Analyst
</b></h1><h2 class="jobSectionHeader"><b>Position Summary
</b></h2><h2 class="jobSectionHeader">The Production Support Analyst (India) is a technically focused front-line analyst who triages, reproduces, and troubleshoots client-reported issues across Hexure SaaS products (e.g., FireLight, IXN). The role emphasizes rigorous investigation in lower environments, code-reading proficiency in C# (without coding), and high-quality escalations to US counterparts for production-related actions.<br>
</h2><p></p><p><b>About Hexure India:<br>
</b></p><p></p><p>Headquartered in the city of Jaipur, Rajasthan, we are a team of highly motivated and committed individuals with years of expertise, developing and delivering innovative sales automation solutions for the insurance and financial services industries. We work collectively with our US-based company to develop software solutions that are intuitive, easy to use, and compliant. Together as a team, we strive to provide our insurance carrier and distributor clients best-in-class sales solutions that transform business processes and empower sales across all insurance, retirement and investment products. We encourage creativity and innovation, champion teamwork and are committed to being the best at what we do &ndash; and always have our customers best interest in mind.<br>
</p><p></p><p><b>Employment Benefits Package Includes:<br>
</b></p><p></p><ul><li>100% employer paid medical insurance for family, 100 % employer paid accidental insurance.
</li></ul><ul><li>100% employer paid term insurance.
</li></ul><ul><li>Pre-tax savings programs and retirement planning programs.
</li></ul><ul><li>Parking, Team Building Activities, Employee Appreciation Events.
</li></ul><ul><li>Hybrid work schedule.
</li></ul><ul><li>Twenty days annual paid time off/sick time on an accrual basis, Maternity Leave, Paternity Leave and Bereavement Leave.
</li>Casual work environment with 5-day week.<br>
<li>
</li></ul><p></p><h2 class="jobSectionHeader"><b>Collaboration &amp; Access Context (India):
</b></h2><h2 class="jobSectionHeader">India Production Support team members operate without direct access to the US production environment. They perform investigation and reproduction in lower environments (e.g., DEV/QA/UAT), prepare complete technical escalations, and partner with the US Production Support and Engineering teams for production log retrieval, configuration changes, and deployments.
</h2><h2 class="jobSectionHeader"><b>Support Window &amp; Shifts:
</b></h2><h2 class="jobSectionHeader">Hexure offers live client support from 8:00am to 8:00pm EST. India team members work schedules aligned to India Standard Time (IST) with planned overlap to the US support window for effective collaboration and handoffs.
</h2><h2 class="jobSectionHeader"><b>Deliverables &amp; Performance Measures:
</b></h2><h2 class="jobSectionHeader">&bull; Acknowledge, triage, and resolve cases in Jira Service Management within SLAs; communicate status and next steps clearly to clients and internal stakeholders.
</h2><h2 class="jobSectionHeader">&bull; Reproduce issues in non-production environments; analyze logs/payloads, API calls (REST/SOAP), and transmission artifacts (SFTP/HTTP).
</h2><h2 class="jobSectionHeader">&bull; Read and interpret C# to understand probable root cause paths; document findings and recommended workarounds or fixes for review.
</h2><h2 class="jobSectionHeader">&bull; Prepare complete escalations to US Production Support/Tier 2&ndash;3, including repro steps, environment details, payloads, logs, and certificate/endpoint information.
</h2><h2 class="jobSectionHeader">&bull; Contribute at least one knowledge article per month; update runbooks and troubleshooting workflows.
</h2><h2 class="jobSectionHeader"><b>What will make you successful:
</b></h2><p>&bull; Perform first-contact investigation and confirm environment/permissions; maintain ticket hygiene and correct categorization/prioritization.
</p><p>&bull; Execute standard runbooks for account provisioning, connectivity checks, and configuration questions across FireLight and IXN.
</p><p>&bull; Participate in joint troubleshooting sessions with US teams; ensure timely and structured handoffs across time zones.
</p><p>&bull; Identify incident patterns; suggest preventive actions and documentation/process improvements.
</p><p>&bull; Support regression/validation in lower environments ahead of releases; update KB with known issues and resolutions.
</p><h2 class="jobSectionHeader"><b>Qualifications:
</b></h2><h2 class="jobSectionHeader">&bull; 0 to 2+ years in application/SaaS support or integration support.
</h2><h2 class="jobSectionHeader">&bull; Hands-on exposure to transmission protocols (SFTP, HTTP), APIs/Web Services (REST/SOAP), and certificates.
</h2><h2 class="jobSectionHeader">&bull; Ability to read C# and navigate IDEs to trace execution paths; familiarity with ACORD XML structures is a plus.
</h2><h2 class="jobSectionHeader">&bull; Proficiency with Jira Service Management and documentation platforms (Confluence/SharePoint).
</h2><h2 class="jobSectionHeader">&bull; Strong communication skills and experience collaborating across geographies and time zones.
</h2><p>&bull; Jira Service Management; Confluence/SharePoint for documentation.
</p><p>&bull; IDE (read-only diagnostics), Postman/REST clients, SFTP/FTP clients, certificate management tools.
</p><p>&bull; Internal debugging utilities and log viewers.<br>
</p><p></p><p><b>Core Values:<br>
</b></p><p></p><ul><li><b>Courage </b>: At Hexure we bravely tackle challenging tasks by speaking up and taking the first step. We are looking for candidates who are not afraid to take on new tasks and ask for help when needed.
</li></ul><ul><li><b>Accountable: </b>We take ownership of our impact on colleagues, customers and community. We are looking for candidates who understand the impact of their words, work, and actions, striving to ensure that goals and objectives are met with integrity, while leveraging their influence to enhance the lives of colleagues and customers.
</li></ul><ul><li><b>Resilient </b>: We swiftly recover from setbacks by maintaining a solution-oriented mindset, staying focused and continuously seeking improvement. We are searching for candidates who exhibit strong resilience, showing the ability to bounce back quickly from adversity, embrace challenges with a positive attitude, and consistently drive towards overcoming obstacles.
</li></ul><ul><li><b>Inquisitive </b>: At Hexure we seek innovative solutions and constantly challenge the status quo. We are seeking candidates who demonstrate natural curiosity, actively ask questions, pursue new knowledge, and eagerly explore uncharted territories to drive innovation.
</li></ul><ul><li><b>Nimble: </b>We are flexible and adaptable. We are seeking candidates who can quickly adjust to changing circumstances, embrace new challenges with ease, and effectively navigate dynamic environments.
</li></ul><ul><li><b>Growth: </b>At Hexure we commit to nurturing the growth and development of our employees, business and communities. We are seeking candidates who will match our enthusiasm for continued growth.<br>
</li></ul><p></p><h2 class="jobSectionHeader"><b>Where We See This Role Going:
</b></h2><ul><li>&middot; Senior Production Support Analyst
</li>&middot; Tier 2 Production Support Analyst<br>
<li>
</li></ul><p></p><p><b>Expected hours of Work:
</b></p><p>This is a full-time position with regular office hours Monday through Friday.<br>
</p><p></p><p>This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested.
</p><p>A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
</p><p>This document does not create an employment contract, implied or otherwise, other than an &quot;at will&quot; relationship.</p></div><p></p>

Production Support Analyst

Infina Health

<p>Job description:</p><p><b>RPA Production Support Specialist - Remote</b></p><p>Are you passionate about keeping processes running smoothly and efficiently? Do you thrive in a fast-paced environment where you can tackle challenges and make a real impact? If so, this RPA Production Support Specialist role might be the perfect fit for you! In this role, you'll be a key member of our RPA Production Support team, playing a vital part in ensuring the smooth and stable operation of our Robotic Process Automation (RPA) bots.</p><p>You'll provide guidance and ensure they have the resources needed for success. You'll also be involved in incident management, process implementation, and continuous improvement initiatives, all while keeping our RPA operations aligned with the organization's strategic goals.</p><p><b>Responsibilities </b></p><ul><li>Support the L1/L2 Team:</li><li>Ensure they have the necessary knowledge and resources to effectively troubleshoot and resolve RPA issues.</li><li>Monitor their performance against established SLAs and KPIs, providing coaching and support as needed.</li><li>Foster a collaborative environment where knowledge sharing and continuous improvement are encouraged.</li><li>Incident Management:</li><li>Respond to and resolve incidents related to RPA bots, ensuring timely and efficient resolution. o Identify the root cause of issues and implement corrective actions to prevent recurrence.</li><li>Collaborate with other teams, such as development and infrastructure, to resolve complex issues.</li><li>Process Implementation and Improvement</li><li>Work with the L1/L2 team and business stakeholders to implement new RPA processes.</li><li>Analyze and identify opportunities for process improvement within the RPA environment.</li><li>Develop and implement best practices and standards for RPA operations.</li><li>RPA Support and Management:</li><li>Assist with RPA license management and change management processes.</li><li>Stay informed about the latest RPA tools, technologies, and best practices. o Contribute to the continuous improvement of the RPA platform and its integration with other systems.</li></ul><p><b>Qualifications:</b></p><ul><li>Required:</li><li>2+ years of experience in RPA support management (UiPath and/or Automation Anywhere)</li><li>2+ years of experience with a variety of RPA tools and technologies</li><li>Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI)</li><li>Preferred:</li><li>Strong problem-solving and troubleshooting skills o Excellent communication and interpersonal skills</li><li>Ability to work under pressure and meet deadlines</li><li>Experience providing direction to implement and maintain best practices</li><li>Ability to work independently and as part of a team</li><li>Background in Agile/DevOps processes, including change process and provisioning</li><li>Experience introducing and enforcing standards</li><li>Experience with Change Management</li><li>Experience with SLA and KPI tracking</li><li>Incident management</li></ul><p><b>Job Requirements </b></p><ul><li>At least 1 years&rsquo; power automate experience</li><li>Must have developed at least 4-5 automation solutions end to end.</li><li>Good understanding of attended, unattended automation, machine configuration and load balancing.</li><li>Excellent knowledge of exception handling, logging, error report and incident solving.</li><li>Competency in Microsoft O-365 products including SharePoint, Power BI, Word, OneDrive, Excel, and Teams.</li><li>Strong written and verbal communication skills to interact with business users and for creating and maintaining technical documentation.</li><li>Fundamental analytical and conceptual design thinking skills.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs125,000.00 - Rs175,000.00 per month</p><p>Work Location: Remote</p>

RPA Production Support Analyst - Remote Process Automation

Freudenberg Group

<div><div><div>Working at Freudenberg: &quot;We will wow your world!&quot; This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.<br>
<br>
Freudenberg Home and Cleaning Solutions is a Business Group of Freudenberg and a leading global supplier of branded cleaning systems as well as household and laundry care products. The portfolio includes brands such as Vileda&reg;, Oates&reg; and Gala&reg;. The company employs more than 3,800 people and hosts a global distribution network.
</div></div><div><p>Some of your Benefits</p>
<div></div><div><div><div><p>Company Shuttle Bus</p>
</div><div></div><div><p>Diversity &amp; Inclusion</p>
</div><div></div><div><p>Cafeteria/ Canteen</p>
</div><div></div><div><p>Paid Holidays</p>
</div><div></div><div><p>Health Insurance</p>
</div></div></div></div><div></div><div><div><div>
Anand
</div></div><div><div>On-Site</div>
</div><div></div><div>
Freudenberg Gala Household Product Pvt. Ltd.
</div></div><div>You support our team as
</div><div><div>GLOBAL PROCESS IT ANALYST (F/M/D)
</div></div><div></div><div><div><p>Responsibilities</p>
<div><div><ul><li>Responsible for the effective management of project delivery (budget, sizing, sourcing) together with CPIM Production
</li><li>Team according to defined project standards and following FHCS PMO principles</li>
<li>Support GPNet users on a daily base through a proactive approach, understanding of open requests and priority setting in order to increase the efficiency level inside the production flow.</li>
<li>Support GPNet users on PP, WMS, ME SAP modules through the usage of FHCS ticketing system</li>
<li>Support production users at plant site.</li>
<li>Researches and evaluates innovation and implements with the business state-of-the-art solutions to achieve FHCS GPNet goals on operational and strategic level</li>
<li>Coordinates and manages based on identified improvement opportunities project proposals for the GPNet functions</li>
</ul></div></div></div><div><p>Qualifications</p>
<div><div><ul><li>Academic degree or similar educational background</li>
<li>7-10 Years of experience in the field.</li>
<li>Deep knowledge in the respective business processes</li>
<li>Deep knowledge of integrated ERP system</li>
<li>Experience in project management tools and methods</li>
<li>Good communication skills across different management levels</li>
<li>Good business relationship management</li>
</ul></div></div></div></div><div>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
</div><p></p><div>
</div><div><div><p>Additional Information</p>
<div><p>Aishwarya Bilgi<br>
+999999<br>
Aishwarya.Bilgi@fhp-ww.com</p></div></div></div></div><p></p>

Global Process IT Analyst (F/M/D)

Empower

<div><div>Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.</div><div>
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.</div><div>
As a Sr Analyst Technical Ops, selected candidates will be responsible for taking care of the daily overnight batch, handle user request and support autsosys changes.</div><div>
This position requires the candidate to be very proactive and versatile with any scripting language and possibly with the knowledge of any programming language like Perl or Python, and use it as situation demands. Also requires the analysts to, constantly look out for opportunities to make the environment better each day apart from handling the daily responsibilities and automating to fix broken pieces.</div><div></div><div><br>
DUTIES/RESPONSIBILITIES/ESSENTIAL FUNCTIONS:</div><ul><li>
Handle the daily functioning of the production support, which includes the batch runs, website support, and all other on-boarded applications.</li><li>
Support over weekends and holidays.</li><li>
Maintain and constantly update the documentation pertaining to all the on-boarded applications.</li><li>
Work with the app-dev teams to identify and highlight the regularly failing jobs and processes and bring in focus to get them fixed.</li><li>
Create and fetch necessary reporting related to batch and publish to the management as required.</li><li>
Identify automation candidates within the scope of the team and plan and work to implement it.</li></ul><div>
EDUCATION:</div><ul><li>
B-Tech or BE and a minimum of 6 years&rsquo; experience in the field is required</li></ul><div>
OTHER PREFERRED QUALIFICATIONS:</div><div>
Technical</div><ul><li>
Experience with CA Autosys (or similar scheduler)</li><li>
UNIX (Solaris) &ndash; hands on experience is a must</li><li>
Experience with PL/SQL</li><li>
Shell Programming (C-shell, KORN Shell) and PERL/PYTHON will be good to have</li><li>
Proc*C knowledge is required to analyze the failures and issues.</li><li>
Oracle Forms (Desired)</li><li>
Pro*C (Desired)</li><li>
Node/Angular JS (Desired)</li><li>
Experience of being part of BCP exercises in the past.</li><li>
Shell Programming (C-shell, KORN Shell) and PERL</li></ul><div>
General</div><ul><li>
Extremely good communication and customer service skills</li><li>
Act on requests from internal and external parties</li><li>
Troubleshoot issues and determine root cause</li><li>
Monitor batch activities and drive to resolution on problems</li><li>
Ability to work on a task independently with minimal supervision.</li><li>
Willing to work in shifts, weekends and public holidays on short notice.</li><li>
Need to be very good with writing/creating/maintaining documents.</li></ul><div></div><div>
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.</div></div>

Senior Analyst Technical Operations

<div>
 <strong>
  Introduction
  <br/>
  <br/>
 </strong>
 As a Sourcing Support Analyst, you will be directly engaging with the IBM &amp; Client Sourcing Team reporting to the CPO of a Global Healthcare Life science client based out of North America. This role will be aligned cross category across Direct, Indirect, Enterprise, and R&amp;D and involves transactional and administrative support across sourcing towers. You will be responsible for executing low-complexity tasks such as tactical buying, supplier engagement coordination, documentation, and reporting. This role requires 2&ndash;4 years of experience in procurement operations.
 <br/>
 <br/>
 <strong>
  Your Role And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Review requisition requirements
  </li>
  <li>
   Recognize non-catalog purchases that should be directed to a catalog solution
  </li>
  <li>
   Work efficiently with requester/client for additional information or questions
  </li>
  <li>
   Determine source from sourcing-provided master file
  </li>
  <li>
   Negotiate cost savings and terms when applicable (non-contracted sources)
  </li>
  <li>
   Understand relationships between contracts and decipher details
  </li>
  <li>
   Procurement of low-dollar purchases and services
  </li>
  <li>
   Complete customer requests for supplier setup
  </li>
  <li>
   Maintain supplier documentation
  </li>
  <li>
   Ensure audit readiness of all purchasing documents
  </li>
  <li>
   Proficient with reporting/MS Excel to maintain account-specific reports and trackers
  </li>
  <li>
   Work with stakeholders and management efficiently
  </li>
  <li>
   Positive attitude, planning, curiosity, self-discipline
  </li>
  <li>
   Request triage for exceptions
  </li>
  <li>
   Contract management and administration
  </li>
  <li>
   Scorecard creation for suppliers
  </li>
  <li>
   Financial health reporting (basic level)
  </li>
  <li>
   Other middle and back-office tasks
  </li>
  <li>
   Sustainability and compliance reporting (BAU reports)
  </li>
  <li>
   Back-office escalations and support
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Policies, Procedures and Program Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate procurement policy to internal stakeholders
  </li>
  <li>
   Provide reminders of procurement policies during regular communications
  </li>
  <li>
   Recommend improvements to purchasing policies and procedures
  </li>
  <li>
   Communicate issues or changes that may affect service delivery
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Category Management and Sourcing Execution
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide data collection requirements and suggest templates
  </li>
  <li>
   Gather and provide historical data and forecasts
  </li>
  <li>
   Access and utilize data repositories for spend analysis
  </li>
  <li>
   Support category strategy development and documentation
  </li>
  <li>
   Assist in strategic sourcing plan updates and execution
  </li>
  <li>
   Facilitate development of technical and business requirement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Sourcing Execution
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify potential and incumbent suppliers
  </li>
  <li>
   Qualify suppliers per compliance and policy guidelines
  </li>
  <li>
   Develop and propose supplier selection criteria
  </li>
  <li>
   Create RFx documents using templates
  </li>
  <li>
   Manage RFx bid process and obtain proposals
  </li>
  <li>
   Participate in supplier evaluation and recommendation
  </li>
  <li>
   Support contract preparation and award letter issuance
  </li>
  <li>
   Refer non-standard terms to legal and support resolution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Contract and Compliance Administration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Enter negotiated contracts into contract management tools
  </li>
  <li>
   Support implementation and communication of new contracts
  </li>
  <li>
   Assist in change management for new suppliers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Category Buying Desk
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Receive and triage supplier engagement requests
  </li>
  <li>
   Process and complete tactical buys per sourcing instructions
  </li>
  <li>
   Provide feedback on specifications and supplier lists
  </li>
  <li>
   Execute sourcing events and recommend suppliers
  </li>
  <li>
   Update savings tracking database
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cost Modelling and Supplier Performance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Create basic should-cost models
  </li>
  <li>
   Prepare supplier scorecards and financial health data
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Middle Office Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collect and provide market intelligence and ESG data
  </li>
  <li>
   Support reporting and dashboards (SAP, Power BI, Sievo)
  </li>
  <li>
   Assist in updating master data and vendor records
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Escalation and Request Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Resolve P2P escalations and refer unresolved issues
  </li>
  <li>
   Manage non-automated client requests via Intake Workflow System
  </li>
  <li>
   Execute stakeholder requests not requiring S2P Lead support
  </li>
  <li>
   Work the shift hours to support North America time zone (6:30 pm IST to 3:30 am IST/7.30 pm to 4.30 am IST)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Education
  <br/>
  <br/>
 </strong>
 Bachelor's Degree
 <br/>
 <br/>
 <strong>
  Required Technical And Professional Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in business, Supply Chain, or related field
  </li>
  <li>
   2-4 years of experience in procurement or sourcing operations
  </li>
  <li>
   Strong communication and organizational skills
  </li>
  <li>
   Proficiency in ERP systems and Microsoft Office Suite
  </li>
  <li>
   Basic understanding of contracting and compliance
  </li>
  <li>
   Ability to work independently and manage transactional workload
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Technical And Professional Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in business, Supply Chain, or related field
  </li>
  <li>
   2-4 years of experience in procurement or sourcing operations
  </li>
  <li>
   Strong communication and organizational skills
  </li>
  <li>
   Proficiency in ERP systems and Microsoft Office Suite
  </li>
  <li>
   Basic understanding of contracting and compliance
  </li>
  <li>
   Ability to work independently and manage transactional workload
  </li>
 </ul>
</div>


Sourcing Support Analyst

Optum

<div><p>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start <b>Caring. Connecting. Growing together.</b></p><p><b><br>
Primary Responsibility:</b></p><ul><li>
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so</li></ul><p><b>
Required Qualifications:</b></p><ul><li>
Undergraduate degree or equivalent experience</li><li>
4+ years of experience in functional side of applications (e.g. Testing, Business Analysis, etc.)</li><li>
2+ years of experience in operations/production support role</li><li>
Knowledge of Tools:<ul><li>
Service Now</li><li>
SOAP UI</li><li>
Splunk</li><li>
SQL Developer</li><li>
Rally (preferable)</li></ul></li><li>
Knowledge of Technologies:<ul><li>
SQL</li><li>
JAVA, WebServices (preferable)</li></ul></li><li>
Proven skills to analyze and document requirements related to project/application</li><li>
Proven troubleshooting skills to work on member issues and finding their root cause</li><li>
Proven excellent communication skills to collaborate with Technical/Business teams</li><li>
Proven to be a good team player</li><li>
Proven eagerness to work-upon/learn new applications and tools</li><li>
Proven capability to understand/learn without much external help</li><li>
Proven ability to identify, troubleshooting and providing solution for production incidents of moderate to high complexity. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.</li><li>
Proven ability to interface/co-ordinate with L1, L3 and other technical and non-technical support groups, provide assistance and guidance as required.</li><li>
Proven ability to analyze and document user/application requirements</li><li>
Proven ability to perform root cause analysis on problems/issues reported by clients/members</li><li>
Proven capability to communicate across multiple teams on day-to-day support operations.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Functional knowledge of Member Portal/Mobile applications</li><li>
RxClaim knowledge</li><li>
JAVA coding/debugging skills</li></ul><p><i><br>
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</i></p><p></p><p><br>
#NIC #NJP</p></div>

Software Engineer - Java, Application Support

SHUL Ventures Pvt Ltd

<p><b>Job Title: Supply Chain Management (SCM) Analyst</b></p><p><b>Job Summary:</b><br/>We are seeking a highly analytical and detail-oriented Supply Chain Management (SCM) Analyst to support data-driven decision-making across supply chain functions. The ideal candidate will combine strong supply chain domain knowledge with analytical and optimization skills to deliver meaningful insights, improve planning processes, and support client-specific requirements.</p><p><b>Key Responsibilities:</b></p><ul><li>Apply statistical, analytical, and optimization methods to derive actionable insights across supply chain functions.</li><li>Analyze large datasets to support planning, forecasting, and operational decision-making.</li><li>Translate complex data and planning scenarios into clear insights for stakeholders, including leadership teams.</li><li>Contribute to client requirement analysis and development initiatives.</li><li>Implement, support, and enhance custom extensions to out-of-the-box supply chain planning solutions.</li><li>Act in multiple roles including Business Analyst, Data Analyst, and System Analyst as required.</li><li>Collaborate with cross-functional teams to solve supply chain problems using analytics-driven approaches.</li><li>Support continuous improvement initiatives across production, warehousing, procurement, and operations.</li></ul><p><b>Required Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Mechanical, Industrial, Production, Operations Engineering, or equivalent.</li><li>0&ndash;3 years of experience in Production Processes, Warehouse Operations, Procurement, or Supply Chain Operations.</li><li>Strong understanding of statistics, analytics, and problem-solving methodologies.</li><li>Advanced proficiency in MS Excel (VLOOKUP, Pivot Tables, data analysis).</li><li>Experience working with ERP systems such as SAP, Oracle, Baan, D365, or similar.</li><li>Comfortable working with large datasets; knowledge of scripting languages such as JavaScript is an added advantage.</li><li>Strong analytical, critical thinking, and problem-solving skills.</li><li>Excellent verbal and written communication skills.</li><li>Ability to manage multiple tasks and work effectively under competing priorities.</li><li>Strong interpersonal skills and ability to work in a team-oriented environment.</li></ul><p><b>Work Schedule:</b></p><ul><li><b>5-day work week (Monday to Friday)</b></li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Supply Chain Management (SCM)

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