production support engineer

Reward360 Global Services Private Limited

<div><h2 class="jobSectionHeader"><b>About Us</b></h2><p>
R360 powers a data-driven customer engagement ecosystem that enables the world's leading organization to earn customer loyalty every day. For over 10 years, R360s loyalty and reward platforms have driven ambitious loyalty programs for some of the world's biggest brands including Axis Bank, Standard Chartered Bank, HDFC Bank, and Emirates National Dubai Bank. We have 500+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big-data analytics. Our multidisciplinary team of technology experts, product engineers, data scientists, client relationship managers, and, customer experience professionals work together with our clients to enable loyalty by enhancing customer acquisition, engagement, and retention.</p><p>
Currently, we are looking for a &quot;Production Support engineer&quot;</p><p></p><p><b><br>
This role needs the candidate to work from the office.</b></p><p></p><p><b><br>
What you'll do:</b></p><ul><li>Handle support-related issues to manage the support issue resolution within defined timelines</li><li>Accept tickets on problem management tools and work towards resolving them while working with the development team.</li><li>Perform Root Cause Analysis of the reported issues</li><li>Create and maintain a knowledge base of known support issues and resolutions</li><li>Create and maintain an application support service catalog in coordination with other internal application teams</li><li>Create daily and weekly status reports; publish them to stakeholders</li><li>Should be able to handle critical customer escalations</li><li>Work with the development team to understand the new release, product features</li></ul><p></p><p><b><br>
What we'll need:</b></p><ul><li>Must have 2+ years of experience in production support and preferably working in 24*7 shift</li><li>Must have basic incident management experience and be able to triage issues during critical incidents</li><li>Experience in writing SQL queries, basic RDBMS experience, and core Java and HTML knowledge is a must.</li><li>Excellent verbal and written skills</li><li>Ready to provide on-call support and occasionally work over weekends to meet deadlines.</li></ul></div>

Production Support Engineer

Ajax Systems

<div><div>The international technology company Ajax Systems opens a full-cycle production facility in T&uuml;rkiye.</div><div>
Ajax Systems is the largest developer and manufacturer of security systems in Europe. The back office, R&amp;D department, and two full-cycle production facilities are located in Ukraine. The company has branch offices worldwide: UAE (Dubai), Italy, Spain, Germany, Poland, Canada, and many other regions. Ajax team has more than 2,200 employees, including 500 developers and 1,200 production workers. Attracting local expertise in each key market enables us to scale the product globally and grow fast.</div><div></div><div><b><br>
Location : Istanbul/Tuzla, DESBAS</b></div>
<h3 class="jobSectionHeader"><b>Reponsibilities</b></h3><ul><li>
Knows the technical characteristics, design features, purpose, and modes of operation of the enterprise's equipment (conveyor lines, test blocks, CNC machines), and the rules of its technical operation.</li><li>
Ensures correct technical operation, and uninterrupted operation of production equipment.</li><li>
Repairs devices and takes measures to improve their operation.</li><li>
Performs planned technical inspection of equipment and power tools in production and tool calibration.</li><li>
Implements measures for timely and high-quality performance of repair work according to approved documentation.</li><li>
Checks the performance of the device on the test equipment designed for this purpose according to the test methods.</li><li>
Takes part in checking the technical condition of electronic equipment, conducting preventive inspections, and accepting for developing electronic equipment that is put into operation again.</li><li>
Keeps records and analyzes indicators of the quantities of electronic equipment that was repaired.</li><li>
Creates applications for spare parts for it, technical documentation for repairs, and creates a work report.</li><li>
Controls the timely supply of electronic equipment with spare parts and materials.</li><li>
Monitors the technical condition of the control and measuring equipment used</li><li>
Keeps his workplace clean.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
Vocational and technical education;</li><li>
Work experience of 2 years or more in the field of repair and maintenance of electrical appliances;</li><li>
Knowledge of electronics and electromechanics;</li><li>
An experienced PC user;</li><li>
Work skills and mini PC settings (RaspberryPi, OrangePi);</li><li>
Skills in working with programs for flashing microcontrollers;</li><li>
Skills of working with Altium designer (reading diagrams, circuit board files);</li><li>
Skills in working with control and measuring devices: oscilloscope, multimeter, etc.;</li><li>
Skills in mounting SMD (0402), and DIP components.</li></ul><div><b>
Special knowledge of:</b></div><ul><li>
Resolutions, orders, methodical and regulatory materials on maintenance and repair of equipment.Prospects of technical development of the enterprise.</li><li>
Organization of repair work and maintenance of equipment.A unified system of planned preventive maintenance and rational operation of technical equipment.</li><li>
Technical characteristics, design features, purpose and mode of operation of the enterprise's equipment, and rules for its technical operation.</li><li>
Repair work planning methods.</li><li>
The enterprise's production processes.</li><li>
Advanced repair systems and repair technology.</li><li>
Procedure for submitting applications for equipment, materials, spare parts, tools, etc.</li></ul>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Truist

<div><p><b>The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.</b></p><p></p><p>
Need Help?</p><p></p><p><i>
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to </i><i>Accessibility</i><i> (accommodation requests only; other inquiries won't receive a response).</i></p><p></p><p><b>
Regular or Temporary:</b></p>
Regular<p></p><p><b>
Language Fluency: </b>English (Required)</p><p></p><p><b>
Work Shift:</b></p>
1st shift (United States of America)<p></p><h3 class="jobSectionHeader"><b>
Please review the following job description:</b></h3><p></p>
The Production Support Engineer III is responsible for ensuring the operational integrity, availability, and performance of mission-critical systems. This role involves managing technical incidents, troubleshooting recurring issues, and implementing permanent solutions to maintain system stability. The Engineer will collaborate with cross-functional teams to resolve incidents efficiently and improve system resiliency through proactive monitoring and automation.<p></p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b><br>
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.</p><p>
1. Handle the identification, triage, and resolution of medium-to-high priority incidents with minimal supervision to ensure business operations are minimally impacted.</p><p>
2. Collaborate with development teams, business partners, and other stakeholders to diagnose and resolve technical issues, implementing long-term fixes to prevent incident recurrence.</p><p>
3. Use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect performance issues and execute corrective actions promptly.</p><p>
4. Enhance system observability to proactively detect issues and improve overall system performance and stability.</p><p>
5. Develop and maintain automation scripts to streamline routine production support tasks, reducing manual interventions.</p><p>
6. Implement automation strategies to improve production stability and minimize downtown.</p><p>
7. Maintain clear and detailed documentation of troubleshooting procedures, contributing to the shared knowledge base.</p><p>
8. Provide assistance in improving the incident, problem, and change management processes, following ITIL best practices.</p><p>
9. Participate in root cause analysis and suggest process improvements to enhance system stability and performance.</p><p>
10. Collaborate with cross-functional teams in resolving recurring production support issues and optimizing workflows.</p><p>
11. Actively mentor junior support engineers, fostering technical growth within the team.</p><p>
12. Escalate complex or unresolved issues to senior engineers or technical experts when necessary.</p><p></p><p><b>
QUALIFICATIONS</b><br>
<b>Required Qualifications</b><br>
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
1. Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or a related discipline.</p><p>
2. Six to ten years of experience in production support or related technical roles.</p><p>
3. Experience in managing incident management, triage, and production support functions for both on-premise and cloud environments.</p><p>
4. Proficiency with IT Service Management (ITSM) tools such as ServiceNow, and familiarity with incident, problem, and change management processes.</p><p>
5. Strong experience with monitoring tools such as Dynatrace, Splunk, or CloudWatch for proactive issue detection and troubleshooting.</p><p>
6. Understanding of infrastructure, application technology stacks, and the software development lifecycle.</p><p>
7. Strong analytical and problem-solving skills with a focus on root cause analysis.</p><p>
8. Ability to work independently, handle medium-to-complex issues, and escalate critical problems to senior staff as needed.</p><p></p><p>
For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)</p><p></p><p>
Candidate must be located and work in either Charlotte NC, Raleigh NC, or Atlanta GA office.</p><p></p><p><b>
Preferred Qualifications</b></p><p>
1. Experience in supporting Agile team/processes.</p><p>
2. Financial services industry experience</p><p>
3. Familiarity with Site Reliability Engineering (SRE) practices</p><p></p><p><b>
OTHER JOB REQUIREMENTS / WORKING CONDITIONS</b></p><p><b>
Sitting</b><br>
Constantly (More than 50% of the time)<br>
<b>Standing</b><br>
Frequently (25% - 50% of the time)<br>
<b>Walking</b><br>
Frequently (25% - 50% of the time)<br>
<b>Visual / Audio / Speaking</b><br>
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.<br>
<b>Manual Dexterity / Keyboarding</b><br>
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.<br>
<b>Availability</b><br>
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.<br>
<b>Travel
</b><br>
Minimal and up to 10%</p><p></p><p><b>
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: </b>All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist&rsquo;s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist&rsquo;s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.</p><p></p><p><b><i>
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.</i></b></p><p></p><p>
EEO is the Law E-Verify IER Right to Work</p></div>

Production Support Engineer III

<div><p><b>The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.</b></p><p></p><p>
Need Help?</p><p></p><p><i>
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to </i><i>Accessibility</i><i> (accommodation requests only; other inquiries won't receive a response).</i></p><p></p><p><b>
Regular or Temporary:</b></p>
Regular<p></p><p><b>
Language Fluency: </b>English (Required)</p><p></p><p><b>
Work Shift:</b></p>
1st shift (United States of America)<p></p><h3 class="jobSectionHeader"><b>
Please review the following job description:</b></h3><p></p>
The Production Support Engineer II is responsible for providing day-to-day support for business-critical systems, ensuring operational stability, and quickly resolving incidents. This role focuses on resolving lower to medium-priority incidents, maintaining system health, and supporting the improvement of production environments through collaboration with senior engineers and cross-functional teams.<p></p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b><br>
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.</p><p>
1. Identify, troubleshoot, and resolve lower to medium-priority technical issues with guidance from senior engineers, ensuring minimal disruption to business operations.</p><p>
2. Support day-to-day monitoring of system performance and use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect anomalies and take corrective actions.</p><p>
3. Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed.</p><p>
4. Assist in automating routine production support tasks by developing or modifying scripts and tools.</p><p>
5. Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base.</p><p>
6. Participate in incident, problem, and change management processes, following ITIL best practices.</p><p>
7. Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability.</p><p>
8. Support the implementation of process improvements to enhance system performance and minimize downtime.</p><p>
9. Assist with mentoring and supporting junior-level engineers, providing guidance as needed.</p><p></p><p><b>
QUALIFICATIONS</b><br>
<b>Required Qualifications</b><br>
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
1. Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or a related field.</p><p>
2. Four to eight years of experience in production support, systems engineering, database engineering or related technical roles.</p><p>
3. Experience with IT Service Management (ITSM) tools such as ServiceNow with solid understanding of incident, problem, and change management processes.</p><p>
4. Proficiency in using monitoring tools like Splunk, Dynatrace, or CloudWatch to detect and resolve system performance issues.</p><p>
5. Strong analytical and problem-solving skills, with the ability to assist in root cause analysis and incident resolution.</p><p>
6. Ability to work independently on lower-to-medium priority incidents and escalate complex issues when necessary.</p><p></p><p>
For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)</p><p></p><p>
Candidate must be located and work in either Charlotte NC, Raleigh NC, or Atlanta GA office.</p><p></p><p><b>
Preferred Qualifications:</b></p><p>
1. Familiarity with supporting Agile team/processes.</p><p>
2. Experience in automation tools and scripting for production support tasks.</p><p>
3. Banking or financial services experience</p><p></p><p><b>
OTHER JOB REQUIREMENTS / WORKING CONDITIONS</b></p><p><b>
Sitting</b><br>
Constantly (More than 50% of the time)<br>
<b>Standing</b><br>
Frequently (25% - 50% of the time)<br>
<b>Walking</b><br>
Frequently (25% - 50% of the time)<br>
<b>Visual / Audio / Speaking</b><br>
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.<br>
<b>Manual Dexterity / Keyboarding</b><br>
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.<br>
<b>Availability</b><br>
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.<br>
<b>Travel</b><br>
Minimal and up to 10%</p><p></p><p><b>
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: </b>All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist&rsquo;s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist&rsquo;s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.</p><p></p><p><b><i>
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.</i></b></p><p></p><p>
EEO is the Law E-Verify IER Right to Work</p></div>

Production Support Engineer II

Ampstek

<div>
 <p>
  <strong>
   Job Title: SAP S/4HANA (Application Support / Production Support)
  </strong>
 </p>
 <p>
  <strong>
   Location: Dubai
  </strong>
 </p>
 <p>
  <strong>
   Onsite opportunity
  </strong>
 </p>
 <p>
  <strong>
   Permanent Opportunity
  </strong>
 </p>
 <p>
  <strong>
   Mandatory Skills: SAP &amp; Application Support/Production Support
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Overview:
  </strong>
 </p>
 <p>
  We are looking for an experienced
  <strong>
   SAP S/4HANA Application Support / Production Support Engineer
  </strong>
  with around
  <strong>
   10 years of experience
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide
   <strong>
    L2/L3 Application Support
   </strong>
   for SAP S/4HANA systems, ensuring high system availability and performance.
  </li>
  <li>
   Monitor, analyze, and resolve incidents, service requests, and system errors within defined SLAs.
  </li>
  <li>
   Collaborate with functional and technical teams to identify root causes and implement permanent fixes.
  </li>
  <li>
   Support business-critical processes by performing health checks, job monitoring, and performance tuning.
  </li>
  <li>
   Coordinate with SAP Basis and functional consultants to manage integrations and configurations.
  </li>
  <li>
   Assist in system upgrades, patching, and transport management activities.
  </li>
  <li>
   Document technical solutions, incident resolutions, and knowledge base articles for recurring issues.
  </li>
  <li>
   Participate in system testing, validation, and change management activities.
  </li>
  <li>
   Provide on-call and after-hours production support when required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    10 years of experience
   </strong>
   in
   <strong>
    SAP support and production environments
   </strong>
   .
  </li>
  <li>
   Strong hands-on experience in
   <strong>
    SAP S/4HANA
   </strong>
   modules and system architecture.
  </li>
  <li>
   Proficiency in analyzing
   <strong>
    ABAP dumps
   </strong>
   ,
   <strong>
    system logs
   </strong>
   , and
   <strong>
    performance traces
   </strong>
   .
  </li>
  <li>
   Solid understanding of
   <strong>
    ITIL processes
   </strong>
   (Incident, Change, and Problem Management).
  </li>
  <li>
   Experience working with
   <strong>
    monitoring tools
   </strong>
   ,
   <strong>
    ticketing systems
   </strong>
   , and
   <strong>
    transport management systems
   </strong>
   .
  </li>
 </ul>
 <p>
 </p>
</div>


SAP Consultant

<div></div><div><div><div><h2 class="jobSectionHeader"><b>Become our next FutureStarter</b></h2><p>
Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you&rsquo;ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!</p>
</div></div><div><div><div><div><h1 class="jobSectionHeader"><b>ZF Production System Engineer
</b></h1></div></div></div></div><div><div><div><div>Country/Region: TR
</div></div></div></div><div><div><div><div>Location:
Arifiye, 54, TR, 54580
</div></div></div></div><p></p><div><div><div><div><p>Req ID 82500 | Sakarya, T&uuml;rkiye, ZF CVS Turkey Fren Sistemleri Sanayi Ticaret Limited &#350;irketi</p><br>
<p></p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2>
</div><div><p><b>
About the Team</b></p>
<p>
We are expanding our Production-Manufacturing and Assembly team across Sakarya and looking for ZF Production System Engineer to join us in Sakarya with Division Commercial Vehicle Solutions.</p><p><br>
<b>
What you can look forward to as ZF Production System Engineer:</b></p>
<ul>
<li>Lead lean expertise and promote knowledge transfer and best practice sharing across all areas of the Plant.</li>
<li>Support the ZF PS Lead in the Plant with the implementation of the ZF Production System strategy.</li>
<li>Assist the ZF PS Lead in the Plant with qualification and advanced method workshops, projects to drive transformation towards Operational Excellence.</li>
<li>Encourage continuous knowledge transfer and development of Lean expertise.</li>
<li>Lead systematic observation throughout the Plant organization, promoting problem-solving methodologies to achieve Plant targets.</li>
<li>Support the monitoring of lean implementation progress and validate the effectiveness of necessary actions.</li>
<li>Evaluate the implementation status at the Plant level together with the ZF PS Lead and propose key required activities.</li>
<li>Coach and guide Plant teams in workshops, projects, and lean evaluation topics aligned with Lean philosophy.</li>
<li>Promote the development of standards within expert teams for the ZF PS method box (including method ownership), ensure sustainable rollout/adherence, qualify ZF PS resources and cross-functional teams for independent method application, and lead advanced ZF PS workshops/projects in the Plant.</li>
</ul>
<p><b>Your profile as ZF Production System Engineer:</b></p>
<ul>
<li>Academic degree in a technical field or equivalent qualification.</li>
<li>Minimum of 3 years of professional experience in a manufacturing environment.</li>
<li>Knowledge and experience in ZF PS / Lean Manufacturing concepts and methods.</li>
<li>Strong understanding of products and manufacturing processes.</li>
<li>Effective leadership skills in a matrix organization with a strong team spirit.</li>
<li>Advanced skills in problem analysis and solving, presenting topics, managing projects, and building teams.</li>
<li>Robust internal network within Product Line/Region and Divisions.</li>
<li>Excellent verbal and written communication skills and fluent in English.</li>
<li>Knowledge of problem-solving techniques, coaching capabilities.</li>
</ul>
<p><b>Why you should choose ZF:</b></p>
<ul>
<li>An employment contract in a stable, global company.</li>
<li>Hybrid working system (depends on the position).</li>
<li>Private health insurance and employee benefits package.</li>
<li>Good working atmosphere; working in an international team, interesting projects, and tasks.</li>
</ul>
<p><b>ERP:</b> The position is part of the ZF Global Employee Referral Program.</p></div></div></div><p>
Be part of our ZF team as ZF Production System Engineer and apply now!</p><br>
<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?</b></h2><p>
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.</p>
</div></div><div><div><p>Find out how we work at ZF:</p><br>
</div></div><div></div><p><br>
<b>Job Segment: </b>Industrial, Manufacturing Engineer, Systems Engineer, ERP, Engineer, Manufacturing, Engineering, Technology</p></div>

ZF Production System Engineer

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability.</p><div><p>
As a Principal Site Reliability Engineer at JPMorgan Chase within the AI/ML &amp; Data platform team, you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products&rsquo; design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production.</p><p><b>
Job responsibilities</b></p><ul><li>
Demonstrate expertise in application development and support with multiple technologies such as Databricks, Snowflake, AWS, Kubernetes, etc.</li><li>
Coordinate incident management coverage to ensure effective resolution of application issues.</li><li>
Collaborate with cross-functional teams to perform root cause analysis and implement production changes.</li><li>
Mentor and guide team members to foster innovation and strategic change.</li><li>
Develop and support AI/ML solutions for troubleshooting and incident resolution.</li></ul><p>
</p></div><div><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
Formal training or certification on SRE concepts and 5+ years applied experience</li><li>
Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform</li><li>
Proficiency in running production incident calls and managing incident resolution.</li><li>
Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others</li><li>
Strong understanding of SLI/SLO/SLA and Error Budgets</li><li>
Proficiency in Python or PySpark for AI/ML modeling.</li><li>
Must be able to reduce toil by building new tools to automate repeated tasks.</li><li>
Hands-on experience in system design, resiliency, testing, operational stability, and disaster recovery</li><li>
Understanding of network topologies, load balancing, and content delivery networks.</li><li>
Awareness of risk controls and compliance with departmental and company-wide standards.</li><li>
Ability to work collaboratively in teams and build meaningful relationships to achieve common goals.</li></ul><div>
</div><div><b>Preferred qualifications, capabilities, and skills</b></div><ul><li>
SRE or production support role with AWS Cloud, Databricks, Snowflake or similar Technologies.</li><li>
AWS and Databricks certifications.</li></ul></div>
<b>ABOUT US</b></div>

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