production support engineer

99 Technologies

Junior Production Support EngineerDepartment: Software Engineering / OperationsLocation: Bahria Town, Islamabad.Role OverviewI am seeking a proactive and detail-oriented Junior Production Support Engineer to support our shipping and fulfillment platform. This role combines L1 responsibilities (incident response, monitoring, user communication) with L2 responsibilities (technical troubleshooting and log analysis).The selected candidate will act as the first line of defense for production issues, ensuring smooth order processing, accurate shipping label generation, and reliable integrations with carriers and third-party platforms.Key ResponsibilitiesMonitor production systems and respond promptly to incidents impacting order processing and shipping workflowsServe as the primary point of contact for customer-reported issuesTroubleshoot issues related to order ingestion, carrier integrations, shipping rates, and label generationAnalyze logs, API requests/responses, and system behavior to identify root causesInvestigate and resolve integration-related issuesCommunicate clearly and professionally with customers and internal teams during incidentsEscalate complex issues to engineering teams with proper context and analysisMaintain documentation, runbooks, and incident reportsContinuously improve monitoring processes and support workflowsRequired Skills &amp; Qualifications0&ndash;1 year of experience in production support or technical supportBasic understanding of SaaS platforms and APIs (REST, webhooks)Familiarity with SQL, log analysis, and HTTP debugging tools (Postman, curl)Strong analytical and problem-solving skillsClear and professional communication skillsNice to HaveExposure to eCommerce or shipping/logistics platformsFamiliarity with carrier APIs (e.g., FedEx, UPS, USPS)Experience with monitoring toolsUnderstanding of queues and background job processingExperience with ticketing systems such as JiraEducationBachelor&rsquo;s degree in Computer Science, Information Technology, or a related fieldWork Location: In person

Junior Production Support Engineer

VyStar Credit Union

<div>At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
Senior Production Support Engineer
ACCOUNTABILITY STATEMENT 
 
The Senior Production Support Engineer acts as a key technical leader responsible for diagnosing, troubleshooting, and resolving complex application and platform issues across enterprise environments. This role ensures a high quality, reliable support experience by applying best practices in incident management, documentation, escalation workflows, and continuous improvement. 
In addition to advanced technical support, the role incorporates site reliability engineering (SRE) principles&mdash;including proactive monitoring, root cause analysis, automation opportunities, stability improvements, and performance tuning&mdash;to increase system resilience and reduce operational toil. The engineer also drives and supports application and infrastructure upgrades, ensuring smooth planning, execution, validation, and post deployment readiness. 
A core responsibility of this position is coaching and mentoring Level I and Level II support teams. This includes developing clear, actionable documentation; delivering technical guidance; and building team capability through collaborative problem solving and knowledge sharing. 
Success in this role requires excellent communication skills, strong customer service orientation, and the ability to operate with creativity, independence, and sound judgment. The candidate should bring broad experience with enterprise applications, system workflows, integrations, and technical interfaces while thriving in a dynamic environment that demands continuous learning and improvement.<div>
ESSENTIAL JOB FUNCTIONS</div><div>
Incident Management &amp; Service Restoration<ul><li>
Lead technical response for complex or high‑impact incidents, directing cross‑functional teams until service is fully restored.</li><li>
Partner with the IT Service Desk, NOC, Monitoring and Observability, and business teams to resolve escalated issues and known outages.</li><li>
Present escalation updates, incident trends, and corrective actions in leadership review meetings.</li></ul>
Problem Management &amp; Root‑Cause Analysis<ul><li>
Conduct root‑cause analysis (RCA) for major incidents and develop corrective and preventative action plans.</li><li>
Identify recurring issues, systemic gaps, and continuous improvement opportunities across applications and workflows.</li></ul>
SRE, Observability &amp; Reliability<ul><li>
Manage monitoring, alerting, and observability tools to detect issues early and prevent outages.</li><li>
Identify and implement automation to reduce operational tool and improve efficiency.</li><li>
Perform performance tuning to enhance reliability, scalability, and user experience.</li></ul>
Change, Release &amp; Governance<ul><li>
Lead or support production changes, releases, and deployments, including planning, validation, communication, and post‑deployment monitoring.</li><li>
Coordinate upgrades and system changes across business units and IT teams to ensure smooth delivery.</li><li>
Conduct post‑implementation reviews to confirm readiness and resolve performance issues.</li><li>
Participate in IT governance and Change Advisory Board (CAB) meetings to assess change risk, operational impact, and readiness.</li><li>
Provide technical input on change approvals, rollback planning, and compliance with ITIL change‑management standards.</li><li>
Ensure production changes adhere to organizational governance controls and operational best practices.</li></ul>
Coaching, Mentoring &amp; Knowledge Enablement<ul><li>
Provide ongoing coaching, mentoring, and technical development for Level I and Level II support teams.</li><li>
Lead knowledge‑sharing sessions, workshops, and on‑the‑job training to strengthen team capability.</li><li>
Support the professional growth of junior team members through guidance and skill building.</li></ul>
Documentation &amp; Standards<ul><li>
Develop and maintain technical runbooks, troubleshooting guides, SRE procedures, and knowledge‑base content.</li><li>
Ensure documentation supports consistent support practices and rapid issue resolution.</li></ul>
Collaboration &amp; Stakeholder Engagement<ul><li>
Act as a liaison between departments, vendors, and IT teams to streamline communication and align processes.</li><li>
Build strong relationships with internal and external partners to enable effective issue resolution.</li><li>
Provide technical insights, risk assessments, and recommendations that support organizational decision‑making.</li></ul>
Continuous Improvement &amp; Service Quality<ul><li>
Collaborate with the Manager, Application Support to evaluate team performance and service quality.</li><li>
Drive improvements across incidents, problems, and escalation workflows.</li><li>
Research emerging tools and best practices to enhance production support and SRE maturity.</li></ul>
Advanced Troubleshooting &amp; Application Expertise<ul><li>
Maintain deep expertise in proprietary and third‑party applications to diagnose and resolve advanced issues.</li><li>
Resolve complex, high‑impact problems affecting enterprise applications, integrations, and workflows.</li></ul>
Service Levels, Defects &amp; Operational Excellence<ul><li>
Monitor and enforce SLAs to ensure compliance with response and resolution targets.</li><li>
Contribute to production support strategy, operational standards, and best‑practice frameworks.</li><li>
Support defect tracking and reporting to ensure issues are properly logged and resolved.</li><li>
Performs other duties as assigned.</li><li>
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.</li></ul>
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:<ul><li>
Focus - Focus your full attention by carefully listening to and observing client or member.</li><li>
Connect - Consistently be friendly and approachable. Demonstrate your care.</li><li>
Understand - Listen empathetically and ask questions (70%/30% rule).</li><li>
Counsel - Recommend solutions based on your member&rsquo;s needs and objectives.</li><li>
Advance - Ensure that member&rsquo;s expectations were exceeded.</li><li>
Verify necessary follow-up actions.</li></ul>
JOB QUALIFICATIONS
Education<ul><li>
Bachelor&rsquo;s degree (or equivalent combination of education, significant relevant experience, and/or Microsoft certification).</li></ul></div><div>
Experience<ul><li>
5+ years of experience in information technology at a customer-focused, customer-centric financial services organization (or related industry).</li><li>
2+ years working with web services, JSON, REST, XML, SOAP and/or WCF.</li><li>
Experience working with core Microsoft technologies including, SharePoint, Project Server, Azure DevOps</li></ul>
Technical Skills<ul><li>
Knowledge of Microsoft .NET development, including modern C# and ASP.NET Core frameworks, with the ability to understand and support legacy.NET applications when needed.</li><li>
Hands‑on experience with current Microsoft technologies, including:<ul><li>
Azure DevOps (Boards, Repos, Pipelines)</li><li>
Microsoft 365 tools such as Teams, SharePoint Online, PowerPoint, Excel, Visio, and Project</li><li>
Windows 10/11, Windows Server 2016/2019/2022, and IIS</li><li>
SQL Server, SSRS, SSIS, and modern data tools such as Azure SQL and Power BI</li></ul></li><li>
Knowledge of containerized applications, including Docker‑based deployments and Kubernetes/AKS concepts (lifecycle, scaling, monitoring).</li><li>
Proficiency with monitoring and observability tools, including Dynatrace, SolarWinds, Azure Application Insights, Azure Monitor, Log Analytics, and trace‑based diagnostics.</li><li>
Ability to run and analyze SQL/database queries for troubleshooting, data validation, reporting, and performance analysis across relational platforms.</li><li>
Familiarity with modern ITSM tools such as ServiceNow, Jira Service Management, BMC Remedy, or Freshservice for incident, problem, change, and request workflows.</li><li>
Working knowledge of modern software development, DevOps, and CI/CD practices, including version control, automated builds, deployment pipelines, and environment configuration.</li><li>
Strong understanding of application architecture concepts across web, API, microservices, client/server, and cloud environments.</li><li>
Knowledge of requirements‑gathering techniques, including user‑story writing, process mapping, and structured documentation practices.</li><li>
Ability to create, maintain, and version technical documentation, including runbooks, troubleshooting guides, and operational procedures for custom applications and production systems.</li></ul>
Professional Skills<ul><li>
Ability to rapidly learn and adapt to new technologies, tools, and methodologies, with a strong commitment to continuous professional development and certification.</li><li>
Strong project‑management capability, including planning, organizing, tracking deliverables, coordinating resources, and driving initiatives to completion within scope, timelines, and quality expectations.</li><li>
Exceptional problem‑solving and analytical skills, with the ability to break down complex issues, identify root causes, and recommend effective, data‑driven solutions.</li><li>
High attention to detail with strong organizational skills, ensuring accuracy in documentation, analysis, troubleshooting, and task execution.</li><li>
Strong interpersonal communication, and collaboration skills, with the ability to work effectively across diverse teams, technical levels, and business units.</li><li>
Proven ability to coordinate with third‑party vendors, manage escalations, and drive shared accountability to ensure timely resolution of issues.</li><li>
Ability to follow and enhance SDLC, DevOps, Agile, and ITIL‑based operational standards for analysis, design, development, testing, deployment, and production support.</li><li>
Skilled in managing multiple priorities simultaneously, handling ambiguity, and operating effectively in fast‑paced, dynamic environments.</li><li>
Demonstrated ability to work independently while exercising sound judgment, ownership, and accountability for deliverables and outcomes.</li><li>
Strong customer‑service mindset, focused on delivering reliable, high‑quality support experiences and fostering trust with business and technical partners.</li></ul></div>
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources</div>

Senior Production Support Engineer

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>Key Responsibilities
</div><ul><li> Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company
</li></ul><ul><li> Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity
</li></ul><ul><li> Experience querying data sources to investigate, validate, and explain data to business users
</li></ul><ul><li> Experience working with BI platforms and tools such as Tableau, ThoughtSpot, Business Objects, or equivalent
</li></ul><ul><li> Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness
</li></ul><ul><li> Strong written and verbal communication skills, with the ability to translate technical findings into clear business language
</li></ul><ul><li> Bachelor's degree or equivalent experience required</li></ul> 
<div> 
</div><div>Preferred Qualifications
</div><ul><li> Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF
</li></ul><ul><li> Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient
</li></ul><ul><li> Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations
</li></ul><ul><li> Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation
</li></ul><ul><li> Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues</li></ul> 
<div> 
</div><div>Salary Range : $70,000-$130,000 a year
</div><div>#LI-AS3
</div></div></div></div><div><div><div>Location</div>
<div>Cupertino, CA</div>
</div><div><div>Job Function</div>
<div>TECHNOLOGY</div>
</div><div><div>Role</div>
<div>Engineer</div>
</div><div><div>Job Id</div>
<div>406145</div>
</div><div><div>Desired Skills</div>
<div>Business Intelligence(BI) | Tableau | Data Analyst | Sales</div>
</div><div><div>Salary Range</div>
<div>$70,000-$130,000 a year</div></div></div></div><div></div>

Data Reporting Analyst - Production Support Engineer

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health&rsquo;s Adjudication &amp; Client Experience Engineering organization is seeking a highly skilled Software Development Engineer to join our Application Production Support Team, providing Level 1&ndash;3 support for critical myPBM business applications. This role is essential in ensuring the reliability, stability, and continuous improvement of systems that directly serve our PBM (Pharmacy Benefit Management) business customers.
As a Software Development Engineer, you will work closely with fellow engineers as well as product, design, and operational teams to triage, troubleshoot, and resolve daily production issues. You will be responsible for addressing application incidents, identifying root causes, implementing permanent fixes, and driving process improvements to reduce recurring issues. Your work will support business continuity, customer satisfaction, and the overall operational excellence of our digital platforms.
In addition to support responsibilities, you will play an active role in facilitating Break fix existing codebases to improve application stability, scalability, and performance as our membership and transaction volumes continue to grow. This includes designing and implementing new features, contributing to technical architecture, and helping advance the engineering roadmap across our adjudication and client experience systems.
This position requires strong technical expertise, solid problem‑solving skills, and the ability to collaborate effectively in a high‑demand production environment. You will help guide technical direction, contribute to engineering innovation, and ensure the successful delivery of high-quality digital solutions for our customers
Key Responsibilities<ul><li>
Provide Level 1&ndash;3 application production support for myPBM business customers, including monitoring, incident resolution, and proactive system health checks.</li><li>
Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions.</li><li>
Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents.</li><li>
Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability.</li><li>
Perform debugging, and validation across distributed application environments.</li><li>
Participate in on-call rotations as needed to support critical production services.</li><li>
Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem.</li><li>
Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence.</li></ul>
Required Qualifications<ul><li>
5+ years of experience in application production support (Level 1&ndash;3), incident management, and troubleshooting of enterprise systems.</li><li>
3+ years of Software Development Engineering experience using Java, Oracle, SQL, JavaScript, HTML, and CSS</li><li>
2+ Experience with distributed systems, APIs, databases, and cloud technologies (Azure and GCP).</li><li>
Familiarity with monitoring tools, logging frameworks, and IT operations processes.</li><li>
Ability to work effectively in a fast-paced, cross-functional environment.</li><li>
Excellent analytical, communication, and problem‑solving skills.</li></ul>
Preferred Qualifications<ul><li>
Experience in healthcare, pharmacy benefits management, or similar regulated industries.</li><li>
Experience with automation, monitoring, and incident management tools.</li><li>
Knowledge using AI-assisted development tools (e.g. Claude Code, Cursor, Github Copilot, Windsurf, etc) to accelerate development workflows</li></ul>
Education:<ul><li>
Bachelor&rsquo;s degree or equivalent experience /specialized training/relevant professional qualification</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$79,310.00 - $158,620.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 04/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Software Development Engineer

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health&rsquo;s Adjudication &amp; Client Experience Engineering organization is seeking a highly skilled Software Development Engineer to join our Application Production Support Team, providing Level 1&ndash;3 support for critical RxClaim business applications. This role is essential in ensuring the reliability, stability, and continuous improvement of systems that directly serve our PBM (Pharmacy Benefit Management) business customers.
As a Software Development Engineer, you will work closely with fellow engineers as well as product, design, and operational teams to triage, troubleshoot, and resolve daily production issues. You will be responsible for addressing application incidents, identifying root causes, implementing permanent fixes, and driving process improvements to reduce recurring issues. Your work will support business continuity, customer satisfaction, and the overall operational excellence of our digital platforms.
In addition to support responsibilities, you will play an active role in facilitating Break fix existing codebases to improve application stability, scalability, and performance as our membership and transaction volumes continue to grow. This includes designing and implementing new features, contributing to technical architecture, and helping advance the engineering roadmap across our adjudication and client experience systems.
This position requires strong technical expertise, solid problem‑solving skills, and the ability to collaborate effectively in a high‑demand production environment. You will help guide technical direction, contribute to engineering innovation, and ensure the successful delivery of high-quality digital solutions for our customers
Key Responsibilities<ul><li>
Provide Level 1&ndash;3 application production support for RxClaim business customers, including monitoring, incident resolution, and proactive system health checks.</li><li>
Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions.</li><li>
Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents.</li><li>
Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability.</li><li>
Perform debugging, and validation across distributed application environments.</li><li>
Handle Job failures, Batch processing, Job scheduling, and queues in AS400 Environment.</li><li>
Participate in on-call rotations as needed to support critical production services.</li><li>
Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem.</li><li>
Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence.</li></ul>
Required Qualifications<ul><li>
5+ years of experience in application production support (Level 1&ndash;3), incident management, and troubleshooting of enterprise systems.</li><li>
5+ years of Software Development Engineering experience using RPGILE, SYNON, COBOL, CL, QUERY400, SQL, Aldon, Hawkeye, X-Analysis.</li><li>
2+ Experience with distributed systems, APIs, databases, and cloud technologies (Azure and GCP).</li><li>
Familiarity with monitoring tools, logging frameworks, and IT operations processes.</li><li>
Ability to work effectively in a fast-paced, cross-functional environment.</li><li>
Excellent analytical, communication, and problem‑solving skills.</li></ul>
Preferred Qualifications<ul><li>
Experience in healthcare, pharmacy benefits management, or similar regulated industries.</li><li>
Experience with automation, monitoring, and incident management tools.</li><li>
Knowledge using AI-assisted development tools (e.g. Claude Code, Cursor, Github Copilot, etc) to accelerate development workflows</li></ul>
Education:<ul><li>
Bachelor's degree preferred/specialized training/relevant professional qualification/equivalent experience</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$72,100.00 - $144,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 04/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Satellite Shelters

Production Support Engineer Position Summary We are seeking a Production Support Engineer to help advance our products and optimize our production processes. This role involves performing engineering analyses to ensure systems meet quality and safety requirements, collaborating with operators and management to troubleshoot and resolve production issues, and supporting the training of production team members. Essential Duties and Responsibilities Be the Engineering presence to support all production needs. Ability to read a tape measure and understand engineering prints Familiar with using engineering tools such as a micrometer and caliper. Collaborate with the engineering team to identify, develop, and implement engineering improvement projects. Ensure installations, processes, and applications align with customer requirements as well as quality, safety, and regulatory standards. Assist in training new and existing production team members with production processes Improve and streamline production processes, procedures, and workflows. Assist the Safety team with Ergonomic Improvements for the Production team Provide ongoing technical support to production personnel. Assisting with Engineer Change Requests to support our Production and Vendor Quality teams Ability to work independently in a fast-paced, dynamic environment. Education and Experience Requirements 2&ndash;4 years of experience in a production engineering or similar technical role. Bachelor&rsquo;s degree in electrical engineering, Mechanical Engineering, or related discipline (preferred). Proficiency in (SolidWorks/ AutoCAD). Other Duties This job description is not intended to be all-inclusive. Additional duties, responsibilities, or activities may be assigned at any time with or without notice.

Engineering Support Specialist

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Health&rsquo;s Adjudication &amp; Client Experience Engineering organization is seeking a highly skilled Software Engineer to join our Application Production Support Team, providing Level 1-2 support for critical Secure Transport application. This role is essential in ensuring the reliability, stability, and improvement of systems that directly serve our PBM (Pharmacy Benefit Management) business customers.
As a Software Engineer, you will work closely with fellow engineers as well as internal operational teams and external client teams to triage, troubleshoot, and resolve daily production issues. You will be responsible for addressing application incidents, identifying root causes, implementing permanent fixes, and driving process improvements to reduce recurring issues. Your work will support business continuity, customer satisfaction, and the overall operational excellence of our Secure File Transfer platform.
 This position requires basic technical expertise, problem‑solving skills, and the ability to collaborate effectively in a high‑demand production environment. 
Key Responsibilities:
Monitoring &amp; Operations:<ul><li>
Perform routine health checks, including monitoring file transfers for internal applications and external clients.</li><li>
Detect and escalate abnormal transfers, file failures, stalled connections and or connection failures.</li><li>
Perform in‑depth analysis to the root cause of issues and perform corrections following approved procedures.</li><li>
Coordinate with Systems team and File Transfer setup team for configuration and environment issues and improvements.</li></ul>
Incident Triage &amp; Basic Troubleshooting:<ul><li>
Respond to alerts and incidents from monitoring tools (transfer failures, connection errors, Splunk logs, file GPS, email alerts etc&hellip;).</li><li>
Perform initial triage using basic technical skills, standard SFTP protocols.</li><li>
Resolve routine issues/requests such as:<ul><li>
Restarting failed transfers; resending requested files.</li><li>
Re-queuing files from connection issues, SSH keys failures etc...</li><li>
Coordinating with other teams to correct the standard data issues.</li><li>
Clearing stuck files, stalled queues transactions</li><li>
Creating recurring reports.</li></ul></li><li>
Escalate unresolved issues to L3 support with initial triage documentation.</li></ul>
Communication &amp; Coordination:<ul><li>
Provide clear and timely updates to business partners, technical stakeholders as well as to external clients</li><li>
Collaborate closely with L3 support, Infrastructure teams, and Integration teams to assist in issue resolution.</li></ul>
Documentation &amp; Reporting:<ul><li>
Maintain shift logs, incident notes, and operational runbooks.</li><li>
Suggest improvements for SOPs and monitoring processes.</li></ul>
Required Skills &amp; Experience:<ul><li>
5+ years of experience in IT operations and production support.</li><li>
Foundational knowledge of Unix/DOS commands, FileZilla, Secure File transfer protocols, Firewall, SSH Keys etc.</li><li>
Strong communication and analytical skills, with the ability to follow standard procedures and runbooks.</li></ul>
Preferred Qualifications<ul><li>
Experience in healthcare, pharmacy benefits management, or similar regulated industries.</li><li>
Experience with automation, monitoring, and incident management tools.</li></ul>
Education:<ul><li>
Bachelor&rsquo;s degree or equivalent experience (Highschool diploma plus 5 years relevant work experience)</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$61,800.00 - $123,600.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 04/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Associate Software Development Engineer

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