production support

NC Dynamics LLC

<div><p>Job Title: Production Support Helper<br>
Job Category: Support - Manufacturing<br>
Job Location: Greater Los Angeles Area<br>
Job Classification: 49-9098 Helpers-Installation, Maintenance, and Repair Workers</p>
<p><b>About Us:
</b></p><p>NC Dynamics is a leading diversified fully servicing aerospace manufacturing company in the greater Los Angeles area that services the commercial aviation and defense industries and has been doing so since 1979. NC Dynamics provides customers with unparalleled service and support with experienced and skilled staff members. Customer service is our priority.</p><br>
<p></p>
<p><b>Job Functions:</b></p>
<p><b>The Production Support Helper supports any up to all aerospace structural component manufacturing production tasks noted below in a team environment</b></p>
<p><b>daily, proactively, and when requested. Per company policy the Production Support Helper may occasionally support other items outside these descriptions when necessary to ensure company operational functions, especially production requirements, are met:</b></p>
<ul><li>Assists Manufacturing Shop Floor staff with daily preventive maintenance and logistical support in addition to any other general related assistance required to support production efforts</li>
<li>Operates forklift regularly to move raw material from receiving locations to appropriate CNC work centers at different building locations</li>
<li>Works with shop floor personnel to assist in logistics movement of partially machined or machined complete product to other departments or to next manufacturing operation location</li>
<li>Performs preventive maintenance of CNC work centers to ensure filters are cleaned, oil levels are maintained, cooling systems are degreased, and general work center area is cleaned</li>
<li>Completes review of CNC work center coolant levels and completes filling of units based on concentration levels as directed</li>
<li>Supports general shop floor cleanliness with spill prevention and general cleaning</li>
<li>Oversees completion of recycled coolant, oil, or other inert CNC work center liquid waste safe disposal into collection totes for removal by appropriate third party vendors</li>
<li>Periodically supports other departments with supportive tasks in facilities maintenance such as facilities scrap removal</li>
<li>Ensures Foreign Object Debris (FOD), 6S, and material traceability is strictly maintained while conducting logistical tasks within the production floor to ensure customer and AS9100 standards compliance is followed</li>
<li>Reports directly to Manufacturing Floor Machinist Supervisor for daily tasks or when necessary to manufacturing building leads or other CNC maintenance staff</li></ul></div>

Production Support Helper

HCLTech

<div>
 <ul>
  <li>
   5+ years of experience in Production Support, Service Desk, or IT Operations
  </li>
  <li>
   Act as the first point of contact for production incidents received through email, chat, or ticketing tools
  </li>
  <li>
   Log, categorize, and prioritize incidents and service requests in ServiceNow, Remedy, or JIRA
  </li>
  <li>
   Monitor system dashboards, alerts, and shared mailboxes to detect service interruptions and performance degradation
  </li>
  <li>
   Perform basic troubleshooting for applications, APIs, and backend services
  </li>
  <li>
   Execute SQL queries to validate data and ensure accuracy in system transactions
  </li>
  <li>
   Perform log analysis and Linux/Windows-level checks for incident validation
  </li>
  <li>
   Escalate unresolved issues to appropriate L2 or L3 teams while ensuring clear and complete documentation
  </li>
  <li>
   Maintain continuous communication with stakeholders on ticket progress and resolution timelines
  </li>
  <li>
   Participate in rotational shifts (24&times;7) ensuring timely updates and smooth handovers
  </li>
  <li>
   Maintain SOPs, known-error databases, and incident records for operational continuity
  </li>
  <li>
   Good understanding of ITIL processes (Incident, Problem, and Change Management)
  </li>
  <li>
   Working knowledge of Windows and Linux operating systems
  </li>
  <li>
   Familiarity with banking or financial systems (onboarding, payments, cards, loans) preferred
  </li>
  <li>
   Experience in ticketing tools like ServiceNow, Remedy, or JIRA
  </li>
  <li>
   Exposure to SQL, API validation, and JavaScript scripting
  </li>
  <li>
   Ability to prioritize, multitask, and manage incidents effectively
  </li>
  <li>
   Customer-oriented approach with strong accountability and ownership
  </li>
  <li>
   ITIL v4 Foundation certification preferred (not mandatory)
  </li>
  <li>
   Exposure to monitoring and observability tools such as Dynatrace, Grafana, or AppDynamics
  </li>
  <li>
   Willingness to work in rotational shifts, including weekends and public holidays
  </li>
  <li>
   Strong desire to progress into L2 / L3 Production Support or Application Reliability roles
  </li>
  <li>
   Self-driven, adaptable, and committed to maintaining operational stability in a fast-paced environment
  </li>
 </ul>
</div>


Production Support Engineer

Extensible IT Solutions

<div><h1 class="jobSectionHeader"><b>Production Support Analyst
</b></h1><h2 class="jobSectionHeader"><b>Position Summary
</b></h2><h2 class="jobSectionHeader">The Production Support Analyst (India) is a technically focused front-line analyst who triages, reproduces, and troubleshoots client-reported issues across Hexure SaaS products (e.g., FireLight, IXN). The role emphasizes rigorous investigation in lower environments, code-reading proficiency in C# (without coding), and high-quality escalations to US counterparts for production-related actions.<br>
</h2><p></p><p><b>About Hexure India:<br>
</b></p><p></p><p>Headquartered in the city of Jaipur, Rajasthan, we are a team of highly motivated and committed individuals with years of expertise, developing and delivering innovative sales automation solutions for the insurance and financial services industries. We work collectively with our US-based company to develop software solutions that are intuitive, easy to use, and compliant. Together as a team, we strive to provide our insurance carrier and distributor clients best-in-class sales solutions that transform business processes and empower sales across all insurance, retirement and investment products. We encourage creativity and innovation, champion teamwork and are committed to being the best at what we do &ndash; and always have our customers best interest in mind.<br>
</p><p></p><p><b>Employment Benefits Package Includes:<br>
</b></p><p></p><ul><li>100% employer paid medical insurance for family, 100 % employer paid accidental insurance.
</li></ul><ul><li>100% employer paid term insurance.
</li></ul><ul><li>Pre-tax savings programs and retirement planning programs.
</li></ul><ul><li>Parking, Team Building Activities, Employee Appreciation Events.
</li></ul><ul><li>Hybrid work schedule.
</li></ul><ul><li>Twenty days annual paid time off/sick time on an accrual basis, Maternity Leave, Paternity Leave and Bereavement Leave.
</li>Casual work environment with 5-day week.<br>
<li>
</li></ul><p></p><h2 class="jobSectionHeader"><b>Collaboration &amp; Access Context (India):
</b></h2><h2 class="jobSectionHeader">India Production Support team members operate without direct access to the US production environment. They perform investigation and reproduction in lower environments (e.g., DEV/QA/UAT), prepare complete technical escalations, and partner with the US Production Support and Engineering teams for production log retrieval, configuration changes, and deployments.
</h2><h2 class="jobSectionHeader"><b>Support Window &amp; Shifts:
</b></h2><h2 class="jobSectionHeader">Hexure offers live client support from 8:00am to 8:00pm EST. India team members work schedules aligned to India Standard Time (IST) with planned overlap to the US support window for effective collaboration and handoffs.
</h2><h2 class="jobSectionHeader"><b>Deliverables &amp; Performance Measures:
</b></h2><h2 class="jobSectionHeader">&bull; Acknowledge, triage, and resolve cases in Jira Service Management within SLAs; communicate status and next steps clearly to clients and internal stakeholders.
</h2><h2 class="jobSectionHeader">&bull; Reproduce issues in non-production environments; analyze logs/payloads, API calls (REST/SOAP), and transmission artifacts (SFTP/HTTP).
</h2><h2 class="jobSectionHeader">&bull; Read and interpret C# to understand probable root cause paths; document findings and recommended workarounds or fixes for review.
</h2><h2 class="jobSectionHeader">&bull; Prepare complete escalations to US Production Support/Tier 2&ndash;3, including repro steps, environment details, payloads, logs, and certificate/endpoint information.
</h2><h2 class="jobSectionHeader">&bull; Contribute at least one knowledge article per month; update runbooks and troubleshooting workflows.
</h2><h2 class="jobSectionHeader"><b>What will make you successful:
</b></h2><p>&bull; Perform first-contact investigation and confirm environment/permissions; maintain ticket hygiene and correct categorization/prioritization.
</p><p>&bull; Execute standard runbooks for account provisioning, connectivity checks, and configuration questions across FireLight and IXN.
</p><p>&bull; Participate in joint troubleshooting sessions with US teams; ensure timely and structured handoffs across time zones.
</p><p>&bull; Identify incident patterns; suggest preventive actions and documentation/process improvements.
</p><p>&bull; Support regression/validation in lower environments ahead of releases; update KB with known issues and resolutions.
</p><h2 class="jobSectionHeader"><b>Qualifications:
</b></h2><h2 class="jobSectionHeader">&bull; 0 to 2+ years in application/SaaS support or integration support.
</h2><h2 class="jobSectionHeader">&bull; Hands-on exposure to transmission protocols (SFTP, HTTP), APIs/Web Services (REST/SOAP), and certificates.
</h2><h2 class="jobSectionHeader">&bull; Ability to read C# and navigate IDEs to trace execution paths; familiarity with ACORD XML structures is a plus.
</h2><h2 class="jobSectionHeader">&bull; Proficiency with Jira Service Management and documentation platforms (Confluence/SharePoint).
</h2><h2 class="jobSectionHeader">&bull; Strong communication skills and experience collaborating across geographies and time zones.
</h2><p>&bull; Jira Service Management; Confluence/SharePoint for documentation.
</p><p>&bull; IDE (read-only diagnostics), Postman/REST clients, SFTP/FTP clients, certificate management tools.
</p><p>&bull; Internal debugging utilities and log viewers.<br>
</p><p></p><p><b>Core Values:<br>
</b></p><p></p><ul><li><b>Courage </b>: At Hexure we bravely tackle challenging tasks by speaking up and taking the first step. We are looking for candidates who are not afraid to take on new tasks and ask for help when needed.
</li></ul><ul><li><b>Accountable: </b>We take ownership of our impact on colleagues, customers and community. We are looking for candidates who understand the impact of their words, work, and actions, striving to ensure that goals and objectives are met with integrity, while leveraging their influence to enhance the lives of colleagues and customers.
</li></ul><ul><li><b>Resilient </b>: We swiftly recover from setbacks by maintaining a solution-oriented mindset, staying focused and continuously seeking improvement. We are searching for candidates who exhibit strong resilience, showing the ability to bounce back quickly from adversity, embrace challenges with a positive attitude, and consistently drive towards overcoming obstacles.
</li></ul><ul><li><b>Inquisitive </b>: At Hexure we seek innovative solutions and constantly challenge the status quo. We are seeking candidates who demonstrate natural curiosity, actively ask questions, pursue new knowledge, and eagerly explore uncharted territories to drive innovation.
</li></ul><ul><li><b>Nimble: </b>We are flexible and adaptable. We are seeking candidates who can quickly adjust to changing circumstances, embrace new challenges with ease, and effectively navigate dynamic environments.
</li></ul><ul><li><b>Growth: </b>At Hexure we commit to nurturing the growth and development of our employees, business and communities. We are seeking candidates who will match our enthusiasm for continued growth.<br>
</li></ul><p></p><h2 class="jobSectionHeader"><b>Where We See This Role Going:
</b></h2><ul><li>&middot; Senior Production Support Analyst
</li>&middot; Tier 2 Production Support Analyst<br>
<li>
</li></ul><p></p><p><b>Expected hours of Work:
</b></p><p>This is a full-time position with regular office hours Monday through Friday.<br>
</p><p></p><p>This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested.
</p><p>A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
</p><p>This document does not create an employment contract, implied or otherwise, other than an &quot;at will&quot; relationship.</p></div><p></p>

Production Support Analyst

Stitch Financial Technologies India Private Ltd

<p><b>Application Support Engineer:</b></p><p>We are looking for a highly skilled <b>Application Support Engineer</b> with strong experience in troubleshooting backend systems, monitoring application performance, managing deployments, and supporting multi-environment operations (UAT/SIT). The role involves deep technical investigation, automation, cloud environment setup, and cross-functional collaboration with engineering, DevOps, and SRE teams.</p><p><b>Key Responsibilities</b></p><p><b>1. Technical Investigation &amp; Troubleshooting</b></p><ul><li>Investigate backend application logs, database records, API calls, and system configurations to diagnose issues.</li><li>Debug unexpected product behavior by analyzing data flows, dependencies, and service interactions.</li><li>Perform in-depth Root Cause Analysis (RCA) for critical incidents and recurring issues.</li></ul><p><b>2. Monitoring &amp; Reliability</b></p><ul><li>Monitor application, server, and service performance using Zabbix and Grafana.</li><li>Identify anomalies related to CPU, memory, replication, or backup failures and take corrective action.</li><li>Ensure daily database backups and ClickHouse replication tasks complete successfully.</li><li>Collaborate with DevOps/SRE teams to analyze infrastructure and performance-related issues.</li></ul><p><b>3. Deployment &amp; Environment Management</b></p><ul><li>Execute application deployments in UAT and SIT environments.</li><li>Support release cycles and troubleshoot deployment failures.</li><li>Create and manage cron jobs, bash scripts, and logrotate configurations.</li></ul><p><b>4. Automation &amp; Tooling</b></p><ul><li>Develop scripts or small utilities (Python, Bash, JavaScript) to automate repetitive debugging tasks.</li><li>Recommend improvements to logging, monitoring, and diagnostics systems.</li></ul><p><b>5. Cloud Environment Setup</b></p><ul><li>Provision and configure cloud environments for application, middleware, and tool installations.</li><li>Configure web and application servers for production-like readiness.</li></ul><p><b>6. Change Management</b></p><ul><li>Raise, track, and manage Change Requests (CRs) for updates in UAT or other environments.</li><li>Ensure all changes follow internal deployment and governance procedures.</li></ul><p><b>7. Middleware, Web &amp; Database Support</b></p><ul><li>Work with a wide range of middleware and web tools, including:</li><li><b>Web Layer:</b> Nginx</li><li><b>Middleware:</b> Etcd, Easegress, Redis, Metabase, Java services, Minio, Zitadel, Elasticsearch, Vector, ThirdEye</li><li><b>Database:</b> PostgreSQL administration, ClickHouse replication monitoring</li></ul><p><b>8. Cross-Functional Collaboration</b></p><ul><li>Liaise with engineering teams to escalate defects, validate fixes, and communicate feature gaps.</li><li>Present technical findings clearly to technical and non-technical stakeholders.</li></ul><p>Job Type: Full-time</p><p>Pay: ﷼6,000.00 - ﷼12,000.00 per month</p>

Production Support Executive

Stitch

<p><b>Application Support Engineer:</b></p><p>We are looking for a highly skilled <b>Application Support Engineer</b> with strong experience in troubleshooting backend systems, monitoring application performance, managing deployments, and supporting multi-environment operations (UAT/SIT). The role involves deep technical investigation, automation, cloud environment setup, and cross-functional collaboration with engineering, DevOps, and SRE teams.</p><p><b>Key Responsibilities</b></p><p><b>1. Technical Investigation &amp; Troubleshooting</b></p><ul><li>Investigate backend application logs, database records, API calls, and system configurations to diagnose issues.</li><li>Debug unexpected product behavior by analyzing data flows, dependencies, and service interactions.</li><li>Perform in-depth Root Cause Analysis (RCA) for critical incidents and recurring issues.</li></ul><p><b>2. Monitoring &amp; Reliability</b></p><ul><li>Monitor application, server, and service performance using Zabbix and Grafana.</li><li>Identify anomalies related to CPU, memory, replication, or backup failures and take corrective action.</li><li>Ensure daily database backups and ClickHouse replication tasks complete successfully.</li><li>Collaborate with DevOps/SRE teams to analyze infrastructure and performance-related issues.</li></ul><p><b>3. Deployment &amp; Environment Management</b></p><ul><li>Execute application deployments in UAT and SIT environments.</li><li>Support release cycles and troubleshoot deployment failures.</li><li>Create and manage cron jobs, bash scripts, and logrotate configurations.</li></ul><p><b>4. Automation &amp; Tooling</b></p><ul><li>Develop scripts or small utilities (Python, Bash, JavaScript) to automate repetitive debugging tasks.</li><li>Recommend improvements to logging, monitoring, and diagnostics systems.</li></ul><p><b>5. Cloud Environment Setup</b></p><ul><li>Provision and configure cloud environments for application, middleware, and tool installations.</li><li>Configure web and application servers for production-like readiness.</li></ul><p><b>6. Change Management</b></p><ul><li>Raise, track, and manage Change Requests (CRs) for updates in UAT or other environments.</li><li>Ensure all changes follow internal deployment and governance procedures.</li></ul><p><b>7. Middleware, Web &amp; Database Support</b></p><ul><li>Work with a wide range of middleware and web tools, including:</li><li><b>Web Layer:</b> Nginx</li><li><b>Middleware:</b> Etcd, Easegress, Redis, Metabase, Java services, Minio, Zitadel, Elasticsearch, Vector, ThirdEye</li><li><b>Database:</b> PostgreSQL administration, ClickHouse replication monitoring</li></ul><p><b>8. Cross-Functional Collaboration</b></p><ul><li>Liaise with engineering teams to escalate defects, validate fixes, and communicate feature gaps.</li><li>Present technical findings clearly to technical and non-technical stakeholders.</li></ul><p>Job Type: Full-time</p><p>Pay: ﷼7,000.00 - ﷼12,000.00 per month</p>

RiseIT Solutions

<div><div><b>Title: DevOps/Production Support Contractor (14967)</b></div>
<div><b>Location: Des Moines, IA (Remote Possible)</b></div>
<div><b>Type: Contract to Hire</b></div>
<div><b>Rate: $95 per hour</b></div>
<div></div><div><b>Education: Bachelor&rsquo;s degree in Information Systems, Computer Science, or related field</b></div>
<div></div><div><b>POSITION OVERVIEW</b></div>
<div>As a member of the Finance, Shared Services and Enterprise Applications Technology team, the DevOps &amp; Production Support position will focus on providing support for vendor systems in our AWS environment. The primary duties will include gathering application install requirements, architecting and automating application installs and providing production support for the given applications.</div>
<div></div><div><b>KEY RESPONSBILITIES:</b></div>
 <ul><li>Install applications in the AWS framework and automate given application installations.</li>
 <li>Document processes and procedures related to DevOps tasks.</li>
 <li>Ensure the application infrastructure adheres to GA&rsquo;s AWS framework and best practices.</li>
 <li>Monitoring applications and system health via alert monitoring tools and provide quick response to alerts escalations and all outages</li>
 <li>Manage daily production support issues across support systems, including the investigation and resolution of incidents.</li>
 <li>Perform root cause analysis for production incidents to address and prevent them for repeating.</li>
 <li>Collaborate and partner with the cloud architecture team and DevOps developers to manage and deploy new AWS infrastructure, evolve and continuously improve the software delivery processes, and enhance the pipeline automation capability and functionality</li>
</ul>
<div></div><div><b>QUALIFICATIONS:</b></div>
<ul><li>Bachelor&rsquo;s degree in Information Systems, Computer Science, or related field</li>
<li>3+ years of experience in the DevOps field</li>
 <li>Experience with Cloud technology, Amazon AWS specifically: AWS (VPC, EC2, Fargate, S3, EBS, CloudFormation), Terraform, Salt Stack, Git/GitLab, Artifactory, Windows OS, and Linux OS.</li>
 <li>Experience with an automated configuration management tool, such as Saltstack, puppet, ansible or chef.</li>
<li>Experience, but not proficiency, in Python, RDBMS/SQL, and general scripting technologies
 </li></ul><div><b>SKILLS:</b></div>
<ul><li>Intermediate proficiency in Amazon Elastic Computer Cloud</li>
<li>Expert proficiency in writing Terraform scripts</li>
<li>Proficiency with an automated configuration management tool.</li>
<li>Proven analytical skills with a demonstrated ability to identify problems and systematically gather data, identify root causes, and resolve incidents.</li>
<li>Strong attention to detail</li>
<li>Excellent interpersonal and communication skills.</li>
<li>Ability to proactively identify opportunities for enhancement in both system configuration and business processes to ensure optimization of tools and data integrity.</li></ul></div>

DevOps/Production Support Contractor

<div>
 <p>
  <strong>
   <u>
    Purpose:
   </u>
  </strong>
 </p>
 <p>
  &bull; The role of Principal Engineer will provide critical thinking and a high degree of technical innovation and attention to detail while being recognised as a trusted advisor to the team and stakeholders. The characteristics will include being versatile, displaying leadership qualities and enthusiasm to take on new problems and assist NAB in moving technology forward to benefit our customers.
 </p>
 <p>
  &bull; This is a production support role which requires on call duties 24x7, weekly rotated roster to restore service and applications hosted on IOD and AWS infrastructure. The role is also responsible for deployment and patching, security-updates as well as Disaster Recovery exercises that are performed out of business hours, typically on the weekends
 </p>
 <p>
  &bull; As well as the technical skills, we are looking for someone who is a proactive problem solver, able to work under pressure, collaborative, thrives in a team environment to achieve the right outcome for our stakeholders.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Essential capabilities
   </u>
  </strong>
 </p>
 <p>
  &bull; Technology Service Management using ITIL framework and practices for Incident, Change, Problem and Configuration Management &bull; Proficient in troubleshooting, diagnosing and resolving problems
 </p>
 <p>
  &bull;
  <u>
   Experience in:
  </u>
 </p>
 <p>
  &ndash;Application: Siebel-6 or higher with application and maintenance support (Preferred)
 </p>
 <p>
  &ndash;O/S: Windows, Unix/Linux
 </p>
 <p>
  &ndash;Cloud: AWS Infra &amp; Support in EC2, VPC, Backups
 </p>
 <p>
  &ndash;Database: Oracle 11g or higher, SQL, PL/SQL Developer, TOAD
 </p>
 <p>
  &ndash;Monitoring: Splunk, OpenSearch, Cloudwatch , AppDynamics
 </p>
 <p>
  &ndash;Scripting: PERL, Shell
 </p>
 <p>
  &ndash;Software: Rally, GitHub, ServiceNOW, Confluence, Sharepoint , MS Excel
 </p>
 <p>
  &ndash;Tools: IBMMQ/Middleware tools, Control-M/Batch management
 </p>
 <p>
  &bull; Effective documentation and communication skills
 </p>
 <p>
  &bull; Focus on quality and attention to detail
 </p>
 <p>
  &bull; Strong analytical and technical mindset to applying software solutions
 </p>
 <p>
  &bull; Proven ability to use relevant data analytics approaches and tools to problem-solve and trouble shoot.
 </p>
 <p>
  &bull; Customer focused with ability to recognise stakeholder needs
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Experience:
   </u>
  </strong>
 </p>
 <p>
  It is expected that the role holder will most likely have the following qualifications and experience.
 </p>
 <p>
  &bull; 8-10+ years Technology experience in Software, Support/Delivery (Preferred)
 </p>
 <p>
  &bull; 8+ years in Support role using ITIL Framework (Incident, Change, DR, Problem and Configuration Management)
 </p>
 <p>
  &bull; 8+ years in Oracle DB proficiency on SQL queries
 </p>
 <p>
  &bull; 2+ years in Cloud Azure &amp;/or AWS technology
 </p>
 <p>
  &bull; Experience in Agile practices for an effective team, including workflow tools such as Rally / JIRA
 </p>
 <p>
  &bull; It will be highly regarded if you have experience with:
 </p>
 <p>
  &ndash;Siebel-6 and above
 </p>
 <p>
  &ndash;Risk Management
 </p>
 <p>
  &ndash;Compliance
 </p>
 <p>
  &ndash;Security
 </p>
 <p>
  &ndash;Vulnerabilities Management
 </p>
 <p>
  &ndash;Network and Infrastructure
 </p>
 <p>
  &ndash;Certificate Management
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Accountabilities-
   </u>
  </strong>
 </p>
 <p>
  &bull; Resolve incidents raised by users or caused by system failure in a timely manner and according to Service Level Agreement
 </p>
 <p>
  &bull; Support critical Cat-A application along with its infrastructure and user base
 </p>
 <p>
  &bull; Oversee &amp;/ manage critical tech-bridges whenever a critical incident occurs
 </p>
 <p>
  &bull; Oversee &amp; manage critical Incident &amp; Problem tickets and resolutions
 </p>
 <p>
  &bull; Remediation of Risk items
 </p>
 <p>
  &bull; Collaborate with other team, support peers and colleagues through open and honest communication with respect for others
 </p>
 <p>
  &bull; Prepare technical documents and/or knowledge articles to support users and stakeholders
 </p>
 <p>
  &bull; Understand processes and risk factors associated with Change and Incident
 </p>
 <p>
  &bull; Deploy code into production and provide support to other technical teams
 </p>
 <p>
  &bull; Comply with regulatory requirements, bank standards and internal operating policies and procedures
 </p>
 <p>
 </p>
</div>


Production Support Engineer (Siebel)

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