production support manager

Epsilon

<div>
 <p>
  <strong>
   About Business Unit:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  SaaSOps leads post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively leading the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a highly motivated and skilled People/Operations Manager to join our Epsilon People Cloud Customer Client Delivery Team. The main objective of this role is to drive customer delight through high-quality, value driven service delivery and robust operational management.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why we are looking for you?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As an
  <strong>
   Operations Manager
  </strong>
  , you will be responsible for
  <strong>
   end-to-end support
  </strong>
  of Epsilon product solutions. You will oversee
  <strong>
   client delivery
  </strong>
  , manage
  <strong>
   production operations
  </strong>
  , and lead
  <strong>
   people management
  </strong>
  efforts to ensure optimal team performance and client satisfaction.
 </p>
 <p>
  This role requires collaboration with cross-functional teams to review
  <strong>
   production incidents
  </strong>
  , coordinate
  <strong>
   issue resolution
  </strong>
  and
  <strong>
   root cause analyses (RCA)
  </strong>
  , and ensure alignment to
  <strong>
   Service Level Agreements (SLAs)
  </strong>
  . A solid foundation in the
  <strong>
   ITIL framework
  </strong>
  is essential, as the role covers multiple service management functions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What will you do?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Provide
   <strong>
    oversight for client delivery
   </strong>
   and ensure successful execution of services in alignment with SLAs.
  </li>
  <li>
   Lead and manage production support processes including
   <strong>
    incident management
   </strong>
   ,
   <strong>
    problem management
   </strong>
   , and
   <strong>
    defect tracking
   </strong>
   .
  </li>
  <li>
   Coordinate with internal teams and stakeholders for
   <strong>
    issue resolution
   </strong>
   and delivery escalations.
  </li>
  <li>
   Drive the
   <strong>
    release and deployment process
   </strong>
   , ensuring seamless transition of new features and fixes to production.
  </li>
  <li>
   Handle
   <strong>
    client service requests
   </strong>
   , ensuring timely and accurate responses aligned with customer expectations.
  </li>
  <li>
   Manage periodic
   <strong>
    Product upgrades, Production Maintenance
   </strong>
   , Data Compliances, Vulnerability Management etc.
  </li>
  <li>
   Review &amp; oversee
   <strong>
    functional, regression and exploratory testing
   </strong>
   activities post any production changes.
  </li>
  <li>
   Manage
   <strong>
    transition activities
   </strong>
   , ensuring new clients or projects are onboarded effectively.
  </li>
  <li>
   Lead
   <strong>
    service validation and reporting
   </strong>
   to monitor performance and identify areas for improvement.
  </li>
  <li>
   Champion
   <strong>
    knowledge management
   </strong>
   practices to build team capability and reduce repeat issues.
  </li>
  <li>
   Identify and implement
   <strong>
    Continuous Service Improvement (CSI)
   </strong>
   initiatives to enhance service quality and efficiency.
  </li>
  <li>
   Lead
   <strong>
    people management
   </strong>
   responsibilities including performance management, team development, and engagement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What will you enjoy in this role?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Drive Efficiency Improvements
   </strong>
   : Contribute to and plan initiatives focused on improving operational efficiency through
   <strong>
    cross-training
   </strong>
   ,
   <strong>
    knowledge management
   </strong>
   , and
   <strong>
    process optimization
   </strong>
   .
  </li>
  <li>
   <strong>
    Identify Automation Opportunities
   </strong>
   : Proactively
   <strong>
    identify and implement automation solutions
   </strong>
   to reduce manual effort, minimize errors, and enhance overall performance.
  </li>
  <li>
   <strong>
    Foster Self-Development
   </strong>
   : Commit to personal growth by actively exploring new learning opportunities through both
   <strong>
    formal training programs
   </strong>
   and
   <strong>
    informal development channels
   </strong>
   .
  </li>
  <li>
   <strong>
    Promote Employee Engagement
   </strong>
   : Actively participate in and encourage team involvement in
   <strong>
    organizational initiatives
   </strong>
   and
   <strong>
    employee engagement activities
   </strong>
   to foster a positive work environment.
  </li>
  <li>
   <strong>
    Support Talent Acquisition &amp; Development
   </strong>
   : Contribute to
   <strong>
    hiring efforts
   </strong>
   and lead or support
   <strong>
    skill enhancement initiatives
   </strong>
   that build team capabilities and future readiness.
  </li>
  <li>
   <strong>
    Champion Continuous Improvement
   </strong>
   : Make a meaningful impact by
   <strong>
    challenging the status quo
   </strong>
   constructively, identifying areas for improvement, and recommending practical, innovative solutions that benefit the team and Epsilon as a whole.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Proven experience in
   <strong>
    Operations Management
   </strong>
   ,
   <strong>
    Client Delivery
   </strong>
   , or similar roles in a service driven environment.
  </li>
  <li>
   Solid understanding of
   <strong>
    ITIL processes
   </strong>
   and standard methodologies.
  </li>
  <li>
   Demonstrated ability to manage
   <strong>
    production support operations
   </strong>
   , including incident and problem management.
  </li>
  <li>
   Effective leadership skills with a track record of
   <strong>
    managing teams
   </strong>
   , including performance reviews and career development.
  </li>
  <li>
   Exceptional
   <strong>
    communication
   </strong>
   ,
   <strong>
    collaboration
   </strong>
   , and
   <strong>
    problem-solving
   </strong>
   abilities.
  </li>
  <li>
   Experience coordinating with
   <strong>
    cross-functional and geographically distributed teams
   </strong>
   .
  </li>
 </ul>
 <p>
  <strong>
   Preferred Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Educational Qualifications &ndash; bachelor&rsquo;s or master&rsquo;s degree in computer science
  </li>
  <li>
   Experience Level &ndash; 10-12 Years (IT Service Delivery/Operations MGMT)
  </li>
  <li>
   ITIL Foundation, Project Management or higher certification.
  </li>
  <li>
   Experience in SaaS/Cloud-based environments or enterprise-level service delivery.
  </li>
  <li>
   Exposure to customer relationship management and stakeholder engagement in a client-facing role.
  </li>
  <li>
   Solid Technical Background in L1, L2, and L3 Application Support, with a deep understanding of production operations and issue resolution across support tiers.
  </li>
  <li>
   Proven Experience in Transitioning production operations activities, including knowledge transfer, process handover, and steady-state setup.
  </li>
 </ul>
 <p>
  Familiarity with:
 </p>
 <ul>
  <li>
   <strong>
    ETL processes
   </strong>
  </li>
  <li>
   <strong>
    Cloud environments
   </strong>
   ,
   <strong>
    data centres
   </strong>
   , and
   <strong>
    network/infrastructure components
   </strong>
  </li>
  <li>
   <strong>
    Business Continuity Planning (BCP)
   </strong>
   strategies
  </li>
  <li>
   Proficient in
   <strong>
    Microsoft Office tools
   </strong>
   for documentation, reporting, and stake-holder communication.
  </li>
  <li>
   Working knowledge of at least one leading
   <strong>
    ITSM (IT Service Management) platform
   </strong>
   such as
   <strong>
    ServiceNow
   </strong>
   ,
   <strong>
    BMC Remedy
   </strong>
   or equivalent.
  </li>
 </ul>
 <p>
  <strong>
   Personal Attributes:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Demonstrates professionalism and integrity in all interactions and decisions.
  </li>
  <li>
   A self-starter with a proactive mindset and strong sense of ownership.
  </li>
  <li>
   Possesses excellent verbal and written communication skills in English.
  </li>
  <li>
   Highly organized, with proven ability to coordinate and manage tasks across multiple team members and stake-holders.
  </li>
  <li>
   Committed to continuous learning and fostering both individual and team development.
  </li>
  <li>
   Adaptable and agile, able to quickly respond to changes in technology and business requirements.
  </li>
  <li>
   Strong analytical and problem-solving skills, with the ability to diagnose issues and propose effective solutions.
  </li>
 </ul>
 <p>
 </p>
</div>


Operations Manager

Collins Aerospace

<div><p><b>Date Posted:</b></p>
2025-08-26<p><b>
Country:</b></p>
India<p><b>
Location:</b></p>
Plot No:132 to 167, Aerospace SEZ sector, Hi-tech, Defense and Aerospace Park, DEVANAHALLI, Bangalore, Karnataka, 562110, India<p><b>
Position Role Type:</b></p>
Unspecified<p></p><p><b>
Overview:</b></p><p>
This role is to manage and supervise the work of manufacturing production disciplines in the Operations function. Also responsible for all or a major portion of processing operations in a plant.</p><p></p><p><b>
Job Title:</b></p><p>
Senior Associate Manager- Production (M2)</p><p></p><p><b>
Job responsibilities</b></p><ul><li>
Accountability of Tier-1 and Tier-2 per standard of SPQDCM, which includes of Safety concerns reporting, action taken, closure and improve &amp; sustain of 5S from existing score.</li><li>
Supervises a team of support and/or production level or hourly/direct employees in Manufacturing Operations.</li><li>
Sets day-to-day activities and assists in managing and monitoring production operations, maintenance, plant engineering, scheduling, and personnel.</li><li>
MDI with respect to cell and individual are responsible along with other cascading effects.</li><li>
Responsible for all or a major portion of processing operations in a plant.</li><li>
Oversees production operations (shop floor management, workforce management, and flow disruption management), maintenance, plant engineering, scheduling, and personnel.</li><li>
Manages and supervises the work of manufacturing production disciplines in the Operations function.</li><li>
Performs professional or management work regularly across multiple Manufacturing disciplines. Includes activities that cannot be attributed to a defined Operations discipline.</li><li>
Ensures all quality related items for one cell are complete and documented to meet established quality standards.</li><li>
Assists in cost reduction and process improvement to ensure efficiency of operations and cost effectiveness.</li><li>
Assists in scheduling for one cell so that production schedules are met.</li><li>
Assists in sequencing of work, such as build and delivery, for a cell to optimize productivity.</li><li>
Coordinates activities for materials and logistics problem resolution of a cell to ensure availability of materials and smooth operations.</li><li>
Monitors cell performance and productivity of a cell to maximize productivity. Assists in production innovation of a cell to enhance the cell's production capabilities.</li><li>
Interfaces with customers to understand customer needs and issues and ensure that the customers receive satisfactory standards of services.</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
Bachelors /Master&rsquo;s degree in engineering with 4-6 years of experience in manufacturing production disciplines.</li></ul><p>
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers&rsquo; toughest challenges and to meet the demands of a rapidly evolving global market.</p><p></p><p>
The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health &amp; Safety (EH&amp;S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.</p><p></p><p><b>
WE ARE REDEFINING AEROSPACE.</b></p><p></p><p>
Some of our competitive benefits package includes:
</p><p></p><p><b>Benefits package includes:</b></p><p></p><ul><li> Transportation facility.</li><li> Group Term Life Insurance.</li><li> Group Health Insurance.</li><li> Group Personal Accident Insurance.</li><li> Entitled for 22 days of vacation and 11 days of contingency leave annually.</li><li> Employee scholar programme.</li><li> Work life balance.</li><li> Car lease programme.</li><li> National Pension Scheme</li><li> LTA</li><li> Fuel &amp; Maintenance /Driver wages</li><li> Meal vouchers</li></ul><p></p><p>
Note:</p><ul><li>
Background check and drug screen required (every external new hire in the India)</li><li>
Drug Screen only performed for Operations Positions</li></ul><p></p><p>
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form &ndash; with our customers and with each other - propel us all higher, again and again.</p><p><br>
</p><p>Apply now and be part of the team that&rsquo;s redefining aerospace, every day.</p><p></p><p><i>
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.</i>
</p><p></p><p><b>Privacy Policy and Terms:</b></p><p>
Click on this link to read the Policy and Terms</p></div>

Senior Associate Manager- Production

Luxoft

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>A leading bank in Riyad is looking for a Murex environment manager for their production support activities.
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><p>Supporting the Pre-Core, Core, Accounting, Var, CVA and MLC batches.
</p></div><div><p>Assist thcedures for various modules and debugging the issues related to it.e service delivery team with design and implementation of new batches according to new requirements.
</p></div><div><p>Configuring the processing scripts, feeders, stored pro
</p></div><div><p>Performing/Monitoring daily/monthly housekeep jobs related to Accounting, Market Data etc.
</p></div><div><p>Perform ad hoc operational requests such as generating of on demand reports, file transfer, housekeeping activities
</p></div><div><p>Liaise with vendor to run diagnostics and troubleshooting for EOD issues.
</p></div><div><p>Monitor and tune performance of overall EOD.
</p></div><div><p>Perform sanity checks in Murex UI such as workflows, real time data etc.
</p></div><div><p>Work with DBA`s to troubleshoot performance issues with DB that impact the EOD batches Extract Murex reports batches/LRB and share with users.
</p></div><div><p>Analyse the Vulnerabilities raised on application and infrastructure and remediate them.
</p></div><div><p>Manage Murex Environments hosted on Cloud (AWS).
</p></div><div><p>Ability to resolve feeder exceptions, overflow, crashes and to unblock stalled batches
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>10+ years of experience in Murex environment management
</p></div><div><p>Proficient with murex EOD architecture, key services and end to end process
</p></div><div><p>Good understand of murex log structure &amp; artefact location
</p></div><div><p>Datamart Dynamic tables/Feeders/batch Configuration, scanner templates, processing script definition
</p></div><div><p>Knowledge of Scheduling tool such as control M, Autosys
</p></div><div><p>Understanding and debugging of bash, ant, Python/Perl scripts on LINUX RHEL.
</p></div><div><p>Knowledge of DB fundamentals such as query plan, SQL, indexing.
</p></div><div><p>Soft Skills:
</p></div><div><p>Good communication skills
</p></div><div><p>Stakeholder management skills
</p></div></div><p>Nice to have
</p><div><div><p>NA
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: C1 Advanced
</p></div></div><div><div><p>Seniority</p>
<p>Senior</p></div></div></div></div></div>
<br><div><div><div><p>Riyadh, Saudi Arabia
</p></div><p>Req. VR-116753
</p></div><div></div><div><div><p>Murex ECM
</p></div><div><p>BCM Industry</p>
</div><div><p>13/08/2025
</p></div><div><p>Req. VR-116753</p></div></div></div><p></p>

Murex Environment Manager

<div><b>Site Name:</b> Pakistan - Sindh - Karachi<br>
<b>Posted Date:</b> Aug 26 2025<div><br>
This role is an exciting opportunity to support GSK&rsquo;s manufacturing operations in Pakistan. You will play a key role in ensuring smooth production processes, maintaining high safety and quality standards, and driving operational efficiency. Collaboration is central to this role, as you&rsquo;ll work closely with cross-functional teams to meet production goals. We value candidates who are detail-oriented, proactive, and committed to continuous improvement.<br>
<br>
<b>Responsibilities</b><br>
<ul><li>Operate and maintain production equipment to ensure consistent output and compliance with safety and quality standards.</li><li>Keep accurate records of production, downtime, maintenance, and changeovers.</li><li>Ensure compliance with Good Manufacturing Practices (GMP) and Environmental Health and Safety (EHS) standards.</li><li>Identify and implement measures to improve machine efficiency and reduce waste.</li><li>Collaborate with team members and supervisors to meet daily production targets and key performance indicators (KPIs).</li><li>Support troubleshooting and maintenance activities to minimize disruptions and ensure smooth operations.</li></ul><br>
<b>
Qualifications, Skills and Education</b><br>
<br>
<ul><li>Diploma in Mechanical or Electrical Engineering or equivalent.</li><li>2&ndash;3 years of experience in a similar role within a manufacturing environment.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to maintain accurate records and ensure compliance with regulatory standards.</li><li>Effective communication skills for collaboration with team members and supervisors.</li><li>Experience working in a GMP-compliant environment.</li><li>Familiarity with production equipment and technical troubleshooting.</li><li>Proficiency in using software tools for record-keeping and reporting (e.g., SAP, Excel).</li><li>Commitment to continuous improvement and operational excellence.</li></ul><br>
<b>
Work Environment</b><br>
This role is based on-site at our manufacturing facility in Pakistan.<br>
<br>
Join us in making a difference by ensuring high-quality production standards and contributing to a collaborative and innovative work environment.</div><p></p><p><b>
Why GSK?</b><br>
<b>Uniting science, technology and talent to get ahead of disease together.</b></p><p></p><p>
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases &ndash; to impact health at scale.</p><p></p><p>
People and patients around the world count on the medicines and vaccines we make, so we&rsquo;re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.</p><p><b>
Contact information:</b></p><p>
You may apply for this position online by selecting the <b>Apply now</b> button.</p><p></p><p><b>
Important notice to Employment businesses/ Agencies</b></p><p>
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.</p></div>

Production Support Officer Manufacturing

<div></div><div><div><div><div><ul><div>3 - 5 Years</div>
<div></div><div>2 Openings</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p>Role Proficiency:</p>
<p>
Independently support customer applications by monitoring and resolving the system issues. Guides other associates and assists Lead 1 &ndash; Production Support</p>
<p>
Outcomes:</p>
<div>
<ul><li> Understand the application/feature/component and issues related to the same from Business users to resolve issues and create required SOPs/Runbooks</li></ul>
<ul><li> Monitor triage and resolve higher severity issues pertaining to systems/applications/infrastructure tools for end users via phone chats and/or via email</li></ul>
<ul><li> Identify the problem patterns and suggest better resolution techniques</li></ul>
<ul><li> Optimise efficiency cost and quality by identifying opportunities for automation/process improvements</li></ul>
<ul><li> Proactively identify issues/defects/flaws in application; take necessary measures to address</li></ul>
<ul><li> Assist Lead 1 &ndash; Production Support on troubleshooting and Issue resolution; begin demonstrating Lead 1 capabilities in making critical decisions</li></ul>
<ul><li> Mentor Trainee Associate and Associate I II- Production Support to become more effective in their roles</li></ul>
<ul><li> Act as the technical SME for troubleshooting/resolving any reported production incident/ticket/issue</li></ul>
<ul><li>Learn business domain technology and system domain individually and as recommended by the project/account</li></ul>
</div>
<p></p><p>Measures of Outcomes:</p>
<div>
<ul><li> Adherence to engineering process and standards</li></ul>
<ul><li> Adherence to schedule / timelines</li></ul>
<ul><li> Adhere to SLAs where applicable</li></ul>
<ul><li> # of issues resolved</li></ul>
<ul><li> # of non-compliance issues with respect to SOP</li></ul>
<ul><li> Reduction of reoccurrence of known defects</li></ul>
<ul><li> Quick turnaround of production bugs</li></ul>
<ul><li> Defined productivity standards for the team</li></ul>
<ul><li> # of new runbooks created</li></ul>
<ul><li> # of production jobs automated</li></ul>
<ul><li> # of new monitoring dashboards introduced</li></ul>
<ul><li> Completion of applicable technical/domain certifications</li></ul>
<ul><li>Completion of all mandatory training requirements</li></ul>
</div>
<p></p><p>Outputs Expected:</p>
<p>
Issue Resolution:</p>
<div>
<ul><li>Analyse and resolves the incidents/tickets within the optimal MTTR (Mean Time To Resolve)</li></ul></div><br>
<p><br>
Training:</p>
<div>
<ul><li>Attends one on one need-based domain/project/technical trainings as needed</li></ul>
<ul><li>Provides need-based training to juniors on the team</li></ul></div><br>
<p><br>
Escalation:</p>
<div>
<ul><li>Escalate problems to appropriate individuals/support team based on established guidelines and procedures.</li></ul>
<ul><li>Where applicable<br>
monitor progress of requests for support and ensure users and other interested parties are kept informed.</li></ul></div><br>
<p><br>
Document:</p>
<div>
<ul><li>Create documentation for one's own work</li></ul></div><br>
<p><br>
Automation:</p>
<div>
<ul><li>Identify opportunities for automation/process improvements that help in optimising cost and improving quality</li></ul></div><br>
<p><br>
Mentoring:</p>
<div>
<ul><li>Mentor juniors on the team</li></ul>
<ul><li>Set FAST goals and provide feedback of FAST goals to mentees</li></ul></div><br>
<p><br>
Status Reporting:</p>
<div>
<ul><li>Report status of tasks assigned</li></ul>
<ul><li>Comply with project related reporting standards/process</li></ul></div><br>
<p><br>
Manage knowledge:</p>
<div>
<ul><li>Absorb and contribute to project related documents<br>
share point<br>
libraries<br>
client universities</li></ul></div><br>
<p><br>
Release:</p>
<div>
<ul><li>Adhere to release management process</li></ul>
</div>
<p></p><p>Skill Examples:</p>
<div>
<ul><li> Identify triage and resolve issues reported by customer</li></ul>
<ul><li> Log Monitor and report issues as defined by SLAs</li></ul>
<ul><li> Develop runbooks SOPs and dashboards</li></ul>
<ul><li> Problem solving approach</li></ul>
<ul><li> Manage and guarantee high levels of quality</li></ul>
<ul><li> Team Player</li></ul>
<ul><li> Good written and verbal communication abilities</li></ul>
<ul><li> Proactively ask for help and offer help</li></ul>
</div>
<p></p><p>Knowledge Examples:</p>
<ul>
<li> Appropriate software programs/modules/ tools
<div> <ul><li>Operating Systems and software platforms</li></ul>
<ul><li> Integrated development environment (IDE)</li></ul>
<ul><li> DBMS</li></ul>
<ul><li> Programming Languages</li></ul>
<ul><li> Software life cycle methodology E.g. Agile methods</li></ul>
<ul><li> Knowledge base of customer domain and about sub domain where problem is solved</li></ul>
<ul><li> Proactively ensure the highest levels of systems availability</li></ul>
<ul><li>Agile methods</li></ul></div><br>
<p></p>Additional Comments:
<p></p>
<p>&bull; System Monitoring &amp; Maintenance &bull; Incident management and Problem Management &bull; Troubleshooting and Problem-solving skills &bull; Strong Collaboration with Cross-Functional Teams &bull; Infrastructure Support &bull; Manage servers, databases, and cloud environments -Prior experience of working on the windows , WebLogic servers. &bull; Good knowledge on how to initiate the REST API calls (SOAP or POSTMAN) &bull; Ensure high availability and disaster recovery readiness. &bull; Good communication skills both verbal and email as this is customer facing role. &bull; Hands on strong SQL knowledge , API /Microservices, Java , Automation &amp; Scripting &bull; Knowledge on KOBs is added advantage. &bull; Experience with Grafana, Dynatrace is a plus &bull; supply chain understanding. OTM/GTM exposure is a plus</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>Incident Management,Maintenance,Problem Management</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Associate III - Production Support

<div>
 <strong>
  Site Name:
 </strong>
 Pakistan - Sindh - Karachi
 <br/>
 <br/>
 <strong>
  Posted Date:
 </strong>
 Aug 26 2025
 <br/>
 <br/>
 This role is an exciting opportunity to support GSK&rsquo;s manufacturing operations in Pakistan. You will play a key role in ensuring smooth production processes, maintaining high safety and quality standards, and driving operational efficiency. Collaboration is central to this role, as you&rsquo;ll work closely with cross-functional teams to meet production goals. We value candidates who are detail-oriented, proactive, and committed to continuous improvement.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operate and maintain production equipment to ensure consistent output and compliance with safety and quality standards.
  </li>
  <li>
   Keep accurate records of production, downtime, maintenance, and changeovers.
  </li>
  <li>
   Ensure compliance with Good Manufacturing Practices (GMP) and Environmental Health and Safety (EHS) standards.
  </li>
  <li>
   Identify and implement measures to improve machine efficiency and reduce waste.
  </li>
  <li>
   Collaborate with team members and supervisors to meet daily production targets and key performance indicators (KPIs).
  </li>
  <li>
   Support troubleshooting and maintenance activities to minimize disruptions and ensure smooth operations.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications, Skills And Education
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma in Mechanical or Electrical Engineering or equivalent.
  </li>
  <li>
   2&ndash;3 years of experience in a similar role within a manufacturing environment.
  </li>
  <li>
   Strong problem-solving skills and attention to detail.
  </li>
  <li>
   Ability to maintain accurate records and ensure compliance with regulatory standards.
  </li>
  <li>
   Effective communication skills for collaboration with team members and supervisors.
  </li>
  <li>
   Experience working in a GMP-compliant environment.
  </li>
  <li>
   Familiarity with production equipment and technical troubleshooting.
  </li>
  <li>
   Proficiency in using software tools for record-keeping and reporting (e.g., SAP, Excel).
  </li>
  <li>
   Commitment to continuous improvement and operational excellence.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment
  <br/>
  <br/>
 </strong>
 This role is based on-site at our manufacturing facility in Pakistan.
 <br/>
 <br/>
 Join us in making a difference by ensuring high-quality production standards and contributing to a collaborative and innovative work environment.
 <br/>
 <br/>
 <strong>
  Why GSK?
  <br/>
  <br/>
  Uniting science, technology and talent to get ahead of disease together.
  <br/>
  <br/>
 </strong>
 GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases &ndash; to impact health at scale.
 <br/>
 <br/>
 People and patients around the world count on the medicines and vaccines we make, so we&rsquo;re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
 <br/>
 <br/>
 <strong>
  Contact information:
  <br/>
  <br/>
 </strong>
 You may apply for this position online by selecting the
 <strong>
  Apply now
 </strong>
 button.
 <br/>
 <br/>
 <strong>
  Important notice to Employment businesses/ Agencies
  <br/>
  <br/>
 </strong>
 GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
</div>


<div><b>Site Name:</b> Pakistan - Sindh - Karachi<br>
<b>Posted Date:</b> Aug 26 2025<div><br>
This role offers an exciting opportunity to contribute to GSK&rsquo;s manufacturing operations in Pakistan. You will play a key role in ensuring smooth production processes, maintaining high safety and quality standards, and driving operational efficiency. Collaboration is central to this role, as you&rsquo;ll work closely with cross-functional teams to meet production goals. We value candidates who are detail-oriented, proactive, and committed to continuous improvement.<br>
<br>
<b>Responsibilities</b><br>
<ul><li>Operate and maintain production equipment to ensure consistent output and compliance with safety and quality standards.</li><li>Keep accurate records of production, downtime, maintenance, and changeovers.</li><li>Ensure compliance with Good Manufacturing Practices (GMP) and Environmental Health and Safety (EHS) standards.</li><li>Identify and implement measures to improve machine efficiency and reduce waste.</li><li>Collaborate with team members and supervisors to meet daily production targets and key performance indicators (KPIs).</li><li>Support troubleshooting and maintenance activities to minimize disruptions and ensure smooth operations.</li></ul><br>
<b>
Qualifications, Skills and Experience</b><br>
<ul><li>Diploma in Mechanical or Electrical Engineering or equivalent.</li><li>2&ndash;3 years of experience in a similar role within a manufacturing environment.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to maintain accurate records and ensure compliance with regulatory standards.</li><li>Effective communication skills for collaboration with team members and supervisors.</li><li>Experience working in a GMP-compliant environment.</li><li>Familiarity with production equipment and technical troubleshooting.</li><li>Proficiency in using software tools for record-keeping and reporting (e.g., SAP, Excel).</li><li>Commitment to continuous improvement and operational excellence.</li></ul><br>
<b>
Work Environment</b><br>
This role is based on-site at our manufacturing facility in Pakistan.<br>
<br>
Join us in making a difference by ensuring high-quality production standards and contributing to a collaborative and innovative work environment.</div><p></p><p><b>
Why GSK?</b><br>
<b>Uniting science, technology and talent to get ahead of disease together.</b></p><p></p><p>
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases &ndash; to impact health at scale.</p><p></p><p>
People and patients around the world count on the medicines and vaccines we make, so we&rsquo;re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.</p><p><b>
Contact information:</b></p><p>
You may apply for this position online by selecting the <b>Apply now</b> button.</p><p></p><p><b>
Important notice to Employment businesses/ Agencies</b></p><p>
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.</p></div>

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