production support specialist

Mercedes-Benz Egypt

<div>
 <p>
  We are seeking a highly motivated and detail-oriented Engineering caliber to join our Quality and Engineering team. This is an excellent opportunity for an aspiring engineer to gain hands-on experience in a world-class automotive manufacturing environment. You will play a crucial role in supporting our daily quality control and engineering activities, ensuring smooth operations as our team focuses on exciting new projects, including new color releases and acoustic foam applications.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide general engineering support for various daily tasks as directed by the Quality and Engineering Manager.
  </li>
  <li>
   Assist with daily quality checks and inspections on the production line, particularly within the top coat process.
  </li>
  <li>
   Support the collection and analysis of production and quality data.
  </li>
  <li>
   Help maintain and update quality documentation and records.
  </li>
  <li>
   Participate in process monitoring and identify potential areas for improvement.
  </li>
  <li>
   Collaborate with production and quality teams to ensure adherence to Mercedes-Benz standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Will Gain:
  </strong>
 </p>
 <ul>
  <li>
   Direct exposure to advanced automotive manufacturing processes and quality systems.
  </li>
  <li>
   Practical experience in paint shop operations and quality assurance.
  </li>
  <li>
   Mentorship from experienced engineers in a leading global automotive brand.
  </li>
  <li>
   An understanding of SKD plant operations and supply chain integration.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who We Are Looking For:
  </strong>
 </p>
 <ul>
  <li>
   A fresh graduate holds a Bachelor's degree in (Science, , Chemistry, or Chemical Engineering) only.
  </li>
  <li>
   Know the basics of Automotive paint manufacturing and applications.
  </li>
  <li>
   Attention to detail and a commitment to quality work results.
  </li>
  <li>
   Good in Microsoft Office Suite.
  </li>
  <li>
   Good communication skills in both English and Arabic.
  </li>
 </ul>
</div>


Engineering and Production Support, Senior Specialist (Outsourced)

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div><b>Must Have Technical/Functional Skills</b></div><br>
<div><br>
</div><div>Primary Skill: Splunk
</div><div>Secondary: Java Applet
</div><div>Tertiary Skill: WebSphere MQ
</div><div>Experience: Minimum 7 years</div><br>
<div><br>
</div><div><b>Roles &amp; Responsibilities</b></div><br>
<div><br>
</div><div>Proven team player who can work comfortably in a multicultural environment.</div><br>
<div><br>
</div><ul><li>Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
</li></ul><ul><li>Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
</li></ul><ul><li>Must be pro-active, enthusiastic, flexible, results driven with attention to detail.
</li></ul><ul><li>Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Gomez
</li></ul><ul><li>Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
</li></ul><ul><li>Experience in a large IT production support environment
</li></ul><ul><li>Basic understanding/exposure to ITIL/ITSM.
</li></ul><ul><li>Ability to work in non-contiguous shifts including the potential for weekend days.</li></ul><br>
<div><br>
</div><div>Working knowledge of SPLUNK</div><br>
<div><br>
</div><ul><li>ITIL Foundation/Intermediary certification
</li></ul><ul><li>Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management Proficient to work fairly independently on the most complex projects, and often on multiple phases. Has working knowledge of business or function for which technical support is needed to diagnose or resolve problems. Often responsible for the completion of a phase of a project. Provides guidance and checks the work of less experienced associates. Typically has 5 + years' experience in IT production support or equivalent. Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Bank of America Customer Facing Platform Technology (CFPT) CTO. This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.</li></ul><br>
<div><br>
</div><div>Responsibilities include, but not limited to:
</div><ul><li>Use of monitoring tools to proactively identify and research potential production incidents.
</li></ul><ul><li>Respond to alerts regarding potential production incidents.
</li></ul><ul><li>Escalate to advanced support as needed for problem resolution.
</li></ul><ul><li>Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
</li></ul><ul><li>Perform all environment routing, cycling, and implementation of splash pages.
</li></ul><ul><li>Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
</li></ul><ul><li>Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
</li></ul><ul><li>Develop procedures for trouble shooting and possible resolution of issues.
</li></ul><ul><li>Execute procedures reliably and escalate appropriately to solve incidents quickly</li></ul><br>
<div><br>
</div><div><b>TCS Employee Benefits Summary:</b>
</div><div>Discretionary Annual Incentive.
</div><div>Comprehensive Medical Coverage: Medical &amp; Health, Dental &amp; Vision, Disabil ity Planning &amp; Insurance, Pet Insurance Plans.
</div><div>Family Support: Maternal &amp; Parental Leaves.
</div><div>Insurance Options: Auto &amp; Home Insurance, Identity Theft Protection.
</div><div>Convenience &amp; Professional Growth: Commuter Benefits &amp; Certification &amp; Training Reimbursement.
</div><div>Time Off: Vacation, Time Off, Sick Leave &amp; Holidays.
</div><div>Legal &amp; Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</div><br>
<div><br>
</div><div>Salary Range: $90,000 - $100,000 a year
</div></div></div></div><div><div><div><b>Location</b></div>
<div>Richmond, VA</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Technical Lead</div>
</div><div><div><b>Job Id</b></div>
<div>398120</div>
</div><div><div><b>Desired Skills</b></div>
<div>Product Engineering</div>
</div><div><div><b>Salary Range</b></div>
<div>$90,000-$100,000 a year</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMPUTER SCIENCE</div></div></div><div></div>

IT Production support Engineer with Splunk

IQVIA

<div>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 Under guidance, provides monitoring and support of the production job flow in a multi-platform environment.
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitors the production environment using established tools.
  </li>
  <li>
   Responds to job failures/issues and correct problems/issues when possible according to established procedures.
  </li>
  <li>
   Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
  </li>
  <li>
   Takes appropriate action to ensure that processes are completed according to the schedule provided.
  </li>
  <li>
   Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.
  </li>
  <li>
   Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
  </li>
  <li>
   Informs relevant production and user areas of outstanding issues that require further follow-up.
  </li>
  <li>
   Provides appropriate turnover of activities and environment to the next shift.
  </li>
  <li>
   Provides shift status to supervisor detailing issues requiring attention.
  </li>
  <li>
   Provides training to new/junior analysts as required.
  </li>
  <li>
   Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or supervisor.
  </li>
  <li>
   May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements
  </li>
  <li>
   May support client facing teams, business line initiatives or 3rd parties
  </li>
  <li>
   May provide input for new system development, including requirement gathering, UAT and implementation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Education:
 </strong>
 Master&rsquo;s/Bachelor&rsquo;s degree in Computer Science or Software Engineering.
 <br/>
 <br/>
 <strong>
  Experience:
 </strong>
 Minimum of two/three years with programming languages, specifically C#, and databases like SQL Server.
 <br/>
 <br/>
 <strong>
  Technical Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficient in SQL queries and stored procedures.
  </li>
  <li>
   Hands-on experience with Microsoft BI tools, including SSIS, SSAS, SSRS, and Power BI.
  </li>
  <li>
   Working knowledge of Python
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Analytical Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical and problem-solving capabilities.
  </li>
  <li>
   Solid job control language skills or experience with distributed platform operating systems and PC operating systems.
  </li>
  <li>
   Familiarity with scheduling software packages and problem management tools.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Production Environment Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Thorough understanding of production environment requirements and IQVIA products.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication:
 </strong>
 Demonstrated communication skills with a customer service focus.
 <br/>
 <br/>
 IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
 <br/>
 <br/>
 IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
</div>


Data Analyst

RITTAL

<div><h1 class="jobSectionHeader"><b>Production Control Clerk</b></h1><p><b>
Urbana, Ohio</b></p><p></p><h2 class="jobSectionHeader"><b>
Proven Leadership, Hard Work, and Innovation Alive and Well in North America</b></h2><h3 class="jobSectionHeader"><b>
About Rittal LLC</b></h3><p>
Rittal LLC is a global manufacturer of industrial and IT enclosures, racks, and accessories, including cooling solutions and power management systems for industrial, data center, outdoor, and hybrid applications. As the largest manufacturer of enclosures in the world, Rittal provides innovative, high-quality solutions for virtually any industrial or IT infrastructure application&mdash;from single enclosures to comprehensive, mission‑critical systems.<br>
Products are tested and certified to the appropriate standards that apply, including UL, CSA, ATEX, NEMA, and more.<br>
Learn more at <b>rittal.us</b></p><p></p><h2 class="jobSectionHeader"><b>
As the Production Control Clerk, you will&hellip;</b></h2><p>
Be responsible for managing and coordinating a variety of production preparation activities, including production document preparation, router management, assembly packet creation, and material documentation tasks. This role is vital to ensuring the smooth, accurate, and efficient flow of information and materials throughout the production process.</p><p></p><h2 class="jobSectionHeader"><b>
Why Work at Rittal &amp; Eplan LLC:</b></h2><p>
Great Place To Work&reg; Certified, Rittal &amp; Eplan LLC offers workplace culture, employee experiences, and collaborative innovation that support a thriving environment.</p><p><b>
Compensation:</b> <i>[$25.60 - $28.50]</i></p><p><b>
Benefits Include:</b></p><ul><li>
Above‑average benefits available starting the 1st of the month after you start</li><li>
401K Match</li><li>
Health &amp; Wellness Benefits<ul><li>
Paid Volunteer Time</li><li>
Fitness Reimbursement</li><li>
Pet Insurance</li><li>
Tuition Reimbursement</li><li>
Employee Assistance Program (EAP)</li></ul></li></ul><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities:</b></h2><ul><li><b>
Document Preparation:</b> Efficiently prepare and distribute production documentation, including drawings, PMPs, job packets, frame tags, BOMs, pick sheets, and article text.</li><li><b>
Production Documentation Management:</b> Create and print routers, mark and distribute documents, and reissue corrections as needed. Identify routers requiring special handling, such as PMP updates, nesting, or FAI approval.</li><li><b>
Assembly Packet Creation:</b> Prepare accurate and timely assembly packets for the Assembly Department.</li><li><b>
Fabrication Packet Creation:</b> Assemble accurate and timely fabrication packets for the Fabrication Department.</li><li><b>
Continuous Improvement:</b> Actively support continuous improvement initiatives aligned with the Rittal Production System.</li><li><b>
Cross‑Department Collaboration:</b> Coordinate with Production Control, Planning, Document Control, Routing Engineering, BOM Engineering, and manufacturing leadership to ensure accurate and timely information flow.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2><h3 class="jobSectionHeader"><b>
Education:</b></h3><ul><li>
High School Diploma or GED required.</li></ul><h3 class="jobSectionHeader"><b>
Experience:</b></h3><ul><li>
Experience with MRP or ERP systems required.</li><li>
SAP experience is a plus.</li><li>
AutoCAD or Pro E Viewer experience preferred.</li></ul><h3 class="jobSectionHeader"><b>
Skills:</b></h3><ul><li>
Strong communication skills.</li><li>
Computer literacy, including Microsoft Office Suite.</li><li>
Ability to work in a fast‑paced environment and adapt to changing priorities.</li><li>
Strong attention to detail and accuracy.</li><li>
Effective oral and written communication with all levels of employees and external partners.</li><li>
Self‑starter with the ability to work independently.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Work Environment &amp; Physical Requirements:</b></h2><ul><li>
Work is performed in both office and plant floor environments.</li><li>
Frequent standing, walking, bending, twisting, and reaching.</li><li>
Ability to lift up to 25 pounds occasionally.</li><li>
Extended time in front of a computer and on the manufacturing floor.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Safety Requirements:</b></h2><ul><li>
Safety‑toed footwear</li><li>
Safety glasses with side shields</li><li>
Hearing protection</li><li>
Additional PPE as required</li></ul>
#MFG<p>
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company&rsquo;s Human Resources Department at (937) 399-0500.</p>
<p>This option is reserved for individuals who require accommodation due to a disability.</p>
<p>Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.</p><p>
</p><p>9XvydcmV3k</p></div>

Production Control Clerk

Makai Labs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Production Support Analyst
  <br/>
  <br/>
 </strong>
 <strong>
  About Makai
  <br/>
  <br/>
 </strong>
 Makai uses best-in-class AI and data to solve real-world operational and strategic challenges at scale. We help businesses with enterprise automation, human-machine teaming, product design and development, and market intelligence. Until now, people have had to learn and adapt to software. Makai creates solutions that adapt to people because technology will never be 100% accurate. People are essential for all of our human-machine teaming solutions.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Makai Labs is seeking a
 <strong>
  client-facing Production Support Analyst
 </strong>
 to own high-touch support for one of our enterprise platform deployments. This role is focused on ensuring users are successful in production: responding quickly, triaging issues with clarity, coordinating across internal teams, and communicating effectively with client stakeholders.
 <br/>
 <br/>
 This is a critical role with
 <strong>
  coverage expectations aligned to client needs
 </strong>
 . We&rsquo;re looking for someone who can plan PTO responsibly around peak periods and partner with the team on clear coverage continuity (including late-December business weeks).
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary point of contact for day-to-day client support requests, questions, and production issues.
  </li>
  <li>
   Triage and troubleshoot incoming issues (severity/impact, steps to reproduce, environment context, screenshots/logs) and route them to the right internal owners.
  </li>
  <li>
   Create high-quality tickets and documentation to help engineering/design/QA resolve issues quickly and accurately.
  </li>
  <li>
   Provide clear, consistent client communication: acknowledge requests, set expectations, share ETAs/workarounds, and close the loop.
  </li>
  <li>
   Coordinate incident response and resolution across internal stakeholders; run follow-ups and ensure nothing falls through the cracks.
  </li>
  <li>
   Identify patterns and recurring issues; propose improvements to workflows, documentation, training, product UX, and support processes.
  </li>
  <li>
   Maintain and improve support artifacts (runbooks, FAQs, known issues, client-facing guides).
  </li>
  <li>
   Support release coordination and validation: confirm fixes, communicate changes, and help ensure smooth adoption.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The ideal candidate will be able to
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate with empathy and precision in high-pressure situations (both written and verbal).
  </li>
  <li>
   Operate with strong judgment around urgency, prioritization, and escalation.
  </li>
  <li>
   Translate ambiguous client reports into actionable internal tickets with complete context.
  </li>
  <li>
   Build trust with client stakeholders through responsiveness, ownership, and follow-through.
  </li>
  <li>
   Be highly organized and self-managed in a fast-paced environment with multiple concurrent threads.
  </li>
  <li>
   Work effectively with cross-functional teams (engineering, QA, product, design, leadership).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the dedicated support partner for an enterprise client, managing issues/requests and driving them to resolution.
  </li>
  <li>
   Establish and follow support workflows, including triage, escalation, and communication cadences.
  </li>
  <li>
   Monitor and maintain service quality: response time, resolution time, backlog health, and client satisfaction.
  </li>
  <li>
   Own client-facing incident communications and coordinate internal status updates.
  </li>
  <li>
   Document processes, known issues, and best practices to reduce repeat questions and prevent regressions.
  </li>
  <li>
   Handle ad-hoc, high-priority requests with urgency and accountability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years experience in a client-facing support role for a B2B SaaS/platform (Production Support, Technical Support, Product Support, Application Support, Implementation Support, Customer Support, Support Engineer in a technical environment, etc.).
  </li>
  <li>
   US-based, able to work primarily within Eastern Time business hours.
  </li>
  <li>
   Experience using ticketing and collaboration tools (e.g., Jira, Zendesk, ServiceNow, Linear, Slack, Confluence/Notion, etc.).
  </li>
  <li>
   Strong ability to troubleshoot and gather the right information (steps to reproduce, environment details, screenshots, logs).
  </li>
  <li>
   Excellent written communication skills (clear status updates, summaries, and client emails/messages).
  </li>
  <li>
   Comfort working in environments with coverage expectations tied to client needs (including coordinated coverage during peak periods).
  </li>
  <li>
   Comfortable using SQL regularly to investigate issues and validate data; ideally able to write scripts/queries and safely make updates that may impact large amounts of data.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice-to-haves
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience supporting workflow automation, data platforms, or enterprise operational software.
  </li>
  <li>
   Familiarity with basic technical concepts (APIs, permissions/authentication, SQL basics, browser dev tools).
  </li>
  <li>
   Experience creating runbooks, knowledge-base articles, and support process improvements.
  </li>
  <li>
   Prior exposure to incident management practices (severity definitions, escalation paths, SLAs).
  </li>
  <li>
   Familiarity with accounting, audit, or professional services firms.
  </li>
  <li>
   Experience in a dedicated/embedded client support model vs. shared support team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Core values for Makai employees
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be a flexible, innovative and creative thinker
  </li>
  <li>
   Be congenial and a team player
  </li>
  <li>
   Be self-sufficient
  </li>
  <li>
   Be self-driven with an ownership mentality
  </li>
  <li>
   Have a strong work ethic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fully remote role, Eastern time zone
  </li>
  <li>
   Opportunities to work in-person with local colleagues
  </li>
  <li>
   Generous PTO (planned with coverage continuity in mind)
  </li>
  <li>
   Free health insurance
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Career growth &amp; development opportunities
   <br/>
   <br/>
  </li>
 </ul>
 Compensation Range: $75K - $85K
 <br/>
 <br/>
</div>


Production Support Analyst

Avery Dennison

<div><b>Company Description</b><p><br>
About Avery Dennison</p><p>
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at<b> </b><b>www.averydennison.com</b><b>.</b></p><b><br>
Job Description</b><p><br>
In this role, you will work 8AM-5PM, On Call Afterhours.</p><p>
Opportunity</p><p>
The Setup Designer plans, communicates, implements, and manages client set-up programming projects. The role acquires client requests that have revenue impact for development, evaluates and refines setup requirements, coordinates with other team representatives on implementation plans, and sets delivery schedules. Collaborates with team resources according to project needs. Supports existing programs and applications for a portfolio of clients. Creates, modifies, and tests set-up code, forms, and scripts.</p><ul><li>Key Areas of Responsibility</li></ul><ul><li><p>
Responsible for multiple projects across one or multiple clients, ensuring that specifications of all set-up requirements of each project are met.</p></li><li><p>
Analyze, interpret and manage client requirements and specifications for labels, strips, signs or any shelf edge media provided in our solutions.</p></li><li><p>
Manages timelines, monitors progress and assists project team members.</p></li><li><p>
Define business rules based upon data analysis and client requirements.</p></li><li><p>
Design, develop and unit test the visual digital client deliverables for Vestcom client solutions.</p></li><li><p>
Builds and maintains working relationships with internal cross-functional team members.</p></li><li><p>
Maintains client relationships and favorable contacts within client accounts when called upon by Client Experience.</p></li><li><p>
Produce highly structured data mappings for use in product composition.</p></li><li><p>
Provide support to the Client Experience team as needed for production and client support.</p></li><li><p>
Resolves client product set-up programming issues/ problems.</p></li><li><p>
Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes- Oxley Act 2002 Section 404.</p></li></ul><b><br>
Qualifications</b><ul><li><br>
Key Qualifications</li></ul><ul><li><p>
Minimum of an Associate&rsquo;s degree in Computer Science, Business, Graphic Design or related field with 1-3 years of related experience in the field is required.</p></li><li><p>
Proficiency in use of Setup Designer, Illustrator, Photoshop and other applicable software required.</p></li><li><p>
Knowledge and capability with the processes for receiving and handling customer files and creating production-ready proofs.</p></li><li><p>
Acquire and maintain knowledge of production tolerances (internal and external) and be able to manipulate files to meet these specs.</p></li><li><p>
Skill in understanding, performing, and applying calculations necessary to complete work and utilize software applications, such as amounts, proportions, percentages, surface area, circumference, quantities, etc.</p></li><li><p>
High degree of visual attention and accuracy skills to read, interpret, apply, and utilize colors, details, font sizes, label sizes.</p></li><li><p>
Skills in effectively planning and organizing work and managing time.</p></li><li><p>
Must have strong analytical, technical writing, and project management skills.</p></li><li><p>
Ability to handle client interactions, both internal and external, with tact and decorum at all times.</p></li><li><p>
Ability to effectively handle and solve time sensitive problems and situations.</p></li><li><p>
Must be able and willing to provide production support in a time sensitive environment.</p></li><li><p>
Ability to embody and reflect Vestcom&rsquo;s core values</p></li><li>Additional Requirements</li></ul><ul><li><p>
Compliance with Company policies concerning maintaining a drug free workplace is required</p></li><li><p>
Compliance with all Company policies is required including all safety policies and procedures</p></li><li>Supervisory Responsibilities</li></ul><p>
None.</p><ul><li>Management Disclaimer</li></ul><p>
Vestcom&rsquo;s Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Vestcom may terminate employment at any time, for any reason.</p><b><br>
Additional Information</b><p><br>
 The hourly rate for this position is $21.00 - $29.00 / hour.</p><p>
The hiring wage rate range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate&rsquo;s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Experienced Avery Dennison employees who are interested in this position and have questions regarding how the hiring range listed above may apply to them should contact their HR representative. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.</p><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</p><p>
If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.</p></div>

Setup Designer - 8AM-5PM, On Call Afterhours

Wilson Sonsini Goodrich & Rosati

<div><div><div><div><div>Opening Type:</div>
<div><div>Business Professionals</div>
</div></div><div><div>Location:</div>
<div><div>San Francisco</div>
</div></div></div><div><div>One Market Plaza</div>
<div>Spear Tower, Suite 3300</div>
<div>San Francisco</div>
<div>CA</div>
<div>94105-1126</div>
<div>US</div>
</div><ul><li>415-947-2000</li></ul><br>
</div><div><p>Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.</p>
<p>The Practice Support Specialist operates with a high level of autonomy providing senior level administrative and practice support to a partner and clients. This role is essential in the success of the partner&rsquo;s practice and provides substantial business development support. In addition to handling core responsibilities essential in client service, workflow coordination, and operations, the Practice Support Specialist also manages complex client and matter maintenance and onboarding, tracks time-sensitive projects, and facilitates enhanced communication with high-profile clients and stakeholders. At all times, the individual represents the firm and the partner in a highly polished and professional manner.</p>
<p>This position is eligible for a hybrid work schedule (three days per week onsite).</p>
<h2 class="jobSectionHeader"><b>Client and Matter Management</b></h2>
<ul><li>Serve as a primary support contact for clients and external parties.</li>
<li>Facilitate new business intake processes, including opening new clients and matters and managing conflict checks.</li>
<li>Prepare and finalize engagement letters.</li>
<li>Work with pricing team on setting up and tracking client matter budgets.</li>
<li>Perform client-related research and coordinate follow-up with attorneys; respond to requests for audit letters and basic corporate documentation.</li>
<li>Support workflow management and team communication by updating task lists.</li>
<li>Draft and prepare complex waiver and disclosure letters for client matters and transactions.</li>
<li>Utilize digital automation tools (e.g. Neuron) to assist with drafting board minutes.</li>
<li>Provide documents for closing client deals when requested.</li>
<li>Build relationships crucial to the success of onboarding clients; focusing on the wants, needs and interests of the clients.</li>
<li>Provide assistance in drafting board minutes when attorney attends board meetings.</li>
<li>May provide assistance in updating minute books.</li>
</ul><h2 class="jobSectionHeader"><b>Business Development and Marketing Support</b></h2>
<ul><li>Proactively prepare attorney for client pitches, networking meetings, client-facing presentations and industry events.</li>
<li>Provide research on prospective clients in preparation for client meetings in coordination with the Competitive Intelligence Team.</li>
<li>Prepare pitch decks in coordination with Business Development.</li>
<li>Work with Business Development to identify potential contacts with clients and prospects (&ldquo;who-knows-who&rdquo; research).</li>
<li>Communicate with Business Development on attorney travel schedule to facilitate suggested meetings with clients, prospects and networking contacts.</li>
<li>Enter and track all business development activity in Salesforce to support client tracking and marketing initiatives. Maintain and update client contact records, track engagement activity, and ensure data accuracy and integrity within Salesforce.</li>
<li>Categorize contacts, adding contacts to relevant communication lists and monitoring outreach efforts to said contacts, helping the partner stay in touch with priority contacts.</li>
<li>Suggest and manage client communications on relevant industry/legal developments and prepare client alerts.</li>
<li>At partner&rsquo;s request, make introductions between clients and VCs on behalf of partner.</li>
<li>Ensure clients and prospects are invited to firm events and trainings.</li>
<li>Assist with social media and marketing initiatives by managing social media content, drafting messages and posts.</li>
<li>Maintain partner&rsquo;s bio and social media profile(s) with relevant new information such as new key clients, and significant experience.</li>
</ul><h2 class="jobSectionHeader"><b>Practice Group Support</b></h2>
<ul><li>Organize and plan practice group summits, meetings, trainings, and events, including preparing agendas and coordinating catering, room reservations, and technology needs.</li>
<li>Work with Professional Development to facilitate attorney training needs.</li>
<li>Work with Career Development to arrange associate staffing on clients when necessary.</li>
<li>Ensure Career Development is conducting regular meetings with associates and serve as the conduit for information between CD and partner.</li>
<li>Work closely with Attorney Recruiting to manage the practice group&rsquo;s recruiting and hiring needs.</li>
<li>Provide backup support to other partners or team members as necessary, demonstrating flexibility and adaptability with a positive demeanor.</li>
<li>Review lawyer productivity reports, flag low productivity for partner, and address as directed by partner.</li>
<li>Project management of key practice administration initiatives.</li>
</ul><h2 class="jobSectionHeader"><b>Email and Calendar Management; Meeting Coordination</b></h2>
<ul><li>Manage a high volume of emails and calendar appointments and scheduling internal and client meetings.</li>
<li>Keep partner well informed of upcoming commitments and responsibilities, follow up appropriately and proactively and provide solutions to calendar conflicts/jams.</li>
<li>Monitor and triage high-volume attorney inboxes, identifying and addressing priority action items.</li>
<li>Oversee and manage partner calendar, ensuring partner remains aligned with priorities, on schedule, and fully equipped for upcoming meetings and commitments.</li>
<li>Arrange conference calls and manage logistics for meetings and events, including catering, room reservations, and technology coordination.</li>
<li>Coordinate and manage logistics for client board meetings, including catering, room reservations, and technology coordination.</li>
<li>Screen calls and in-person requests while using excellent judgment when responding to various requests for time in a &ldquo;gatekeeper&rdquo; role to ensure the partner&rsquo;s schedule is followed.</li>
</ul><h2 class="jobSectionHeader"><b>Timekeeping, Billing and Expense Management</b></h2>
<ul><li>Work with Pricing on new client and matter fee arrangements and discounts and facilitate necessary approvals.</li>
<li>Facilitate entering attorney time into the firm&rsquo;s timekeeping system with accuracy and attention to deadlines.</li>
<li>Generate time entries for attorney based on documented meetings, calls, and other known activities.</li>
<li>Manage the prebill editing process within the firm&rsquo;s paperless billing system by incorporating attorney revisions and ensuring attorneys complete their reviews promptly, helping to keep the billing process on track and running efficiently. Check prebills for conformity to special billing engagement arrangements.</li>
<li>Assist in monitoring A/R and collections and identifying issues, working closely with account manager.</li>
<li>Facilitate processing expense reimbursements and vendor invoices, ensuring timely handling and accurate submission of documentation<b>.</b></li>
</ul><h2 class="jobSectionHeader"><b>Travel Coordination</b></h2>
<ul><li>Arrange detailed and complex travel arrangements in collaboration with the travel team, providing all necessary details to attorney, accounting for time zones and attorney preferences.</li>
<li>Add detailed travel itinerary information to attorney calendar and proactively keep attorney on track while traveling.</li>
<li>Reserve hoteling offices via the firm&rsquo;s booking system and ensure building security access in other firm offices.</li>
</ul><h2 class="jobSectionHeader"><b>Document Management and Production</b></h2>
<ul><li>Utilize applications supported by the team and firm (e.g., Litera Transact, Contract Express, FTP).</li>
<li>Prepare, proofread, and edit correspondence and legal documents, ensuring accuracy and adherence to firm standards.</li>
<li>Assist with document processing including formatting and PDF conversions.</li>
<li>Organize and save files and emails using the firm&rsquo;s document management systems (e.g., NetDocs) in accordance with records management guidelines and assist with file maintenance, clean-up, and records processing; ensure timely closing of client files.</li>
<li>Coordinate DocuSign requests, courier services, and mailings.</li>
<li>Prepare signature packets, assist with client audit letters, and respond to document requests.</li>
<li>Create and manage Box data rooms as needed.</li>
</ul><h2 class="jobSectionHeader"><b>Knowledge Management and Practice Support</b></h2>
<ul><li>Oversee KM deal tracking submissions made by assigned attorney and follow up to ensure data accuracy and timely updates.
</li><li>Ensure KM materials relevant to the practice group are current and complete.</li>
</ul><h2 class="jobSectionHeader"><b>Administrative, Operational, and Compliance Support</b></h2>
<ul><li>Liaise with internal departments (IT, Finance, Distribution, Records, KM, etc.) for issue resolution and support.</li>
<li>Utilizes firm resources for administrative tasks, effectively delegating basic tasks to Document Services, Administrative Resource Team and Executive Assistants.</li>
<li>Actively looks for ways to apply new methods of working, create efficiencies and improvements in work processes.</li>
<li>Support internal processes related to supply requests, mail handling, and coordination of compliance-related tasks.</li>
<li>Maintain and update attorney memberships and MCLE tracking.</li>
<li>Manage seminar and training registrations for attorney, including coordinating the internal approval process.</li>
<li>Support special projects as assigned (e.g. press reviews or internet research for client matters) and perform additional duties as a natural extension of the role.</li>
</ul><h2 class="jobSectionHeader"><b>Education and/or Work Experience Requirements:</b></h2>
<ul><li>Bachelor&rsquo;s degree preferred.</li>
<li>5+ years of experience providing administrative support to attorneys, with a strong track record of managing complex workflows, client matters, and competing priorities in a professional services environment.</li>
<li>Advanced proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel), PDF editing tools, and proficient with AI tools and platforms used for drafting, scheduling, research, and workflow optimization.</li>
<li>Demonstrated expertise in legal administrative systems and firm tools such as document management systems, CRM platforms (e.g., Salesforce), timekeeping software, and project tracking tools (e.g., Asana).</li>
<li>Exceptional organizational skills, attention to detail, and ability to communicate clearly and professionally, both verbally and in writing.</li>
<li>Proactive and collaborative work style with the ability to manage multiple assignments, meet tight deadlines, and adapt to shifting priorities.</li>
<li>Strong client service orientation with a high degree of professionalism, discretion, and confidentiality in all interactions.</li>
<li>Ability to mentor colleagues, take ownership of processes end-to-end, and act as a trusted partner to attorneys and internal teams.</li>
<li>Experience supporting fast-paced, high-volume practices and demonstrated project management capabilities.</li>
<li>Team-oriented mindset, with a willingness to provide back-up coverage and contribute to group success.</li>
<li>Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.</li>
<li>Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.</li>
<li>Hybrid in-office schedule required, with flexibility to work overtime or adjust hours on short notice based on business needs.</li>
</ul>
<p>The primary location for this job posting is in San Francisco. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate&rsquo;s qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows: $49.04 &ndash; $66.35 per hour.</p>
<p>The compensation for this position may include overtime and a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package.</p>
<p> Equal Opportunity Employer (EOE).</p></div></div>

Practice Support Specialist

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