professional services manager

Informatica

<div><p><b>Build Your Career at Informatica</b></p>
<p>We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.</p>
<p><b>Senior Modernization Success Manager</b></p>
<p>We're looking for a <b>Senior Modernization Success Manager</b> candidate with experience in project management to join our team in Austin, TX (hybrid).</p>
<p>Our Specialized Modernization Customer Success(MSM) team helps customers modernize or transform their data platform using Informatica products and services. As part of this Senior Modernization Success Manager role you will work with account managers, field sales team to creat the modernization delivery scope for IPS led modernization project. You will partner with our customers technical and business executive leadership team to help with post-sales implementation planning, guide customer's technical adoption journey, and enable them to deliver innovation to their end business users. You will also work with the account team to identify opportunities help grow the customer investments. This roles entails a hybrid mix of duties that align with Customer Success, Professional services &amp; Project Management both for driving Delivery and Revenue recognition.</p>
<p>You will report to the Senior Director, Professional Services</p>
<p><b>Technology You'll Use</b></p>
<p>Project Management, Delivery Management, Business Development , Customer Success</p>
<p><b>Your Role Responsibilities? Here's What You'll Do</b></p>
<ul><li>Collaborate with clients to understand their modernization needs.</li>
<li>Lead the delivery of modernization projects, ensuring they align with client goals and industry best practices.</li>
<li>Develop and maintain project timelines, deliverables, and milestones, effectively managing resources to meet project deadlines.</li>
<li>Act as the main point of contact between clients and internal teams, providing regular updates and addressing any concerns or challenges. &bull; Analyze project data and performance metrics to identify areas for improvement and ensure optimal project outcomes.</li>
<li>Foster strong, long-lasting relationships with clients, becoming a trusted advisor on modernization strategies.</li>
<li>Stay informed about the latest technological trends and advancements, providing insights to clients and internal teams.</li>
<li>Collaborate with cross-functional teams to drive continuous improvement in project delivery processes.</li>
</ul><p><b>Role Essentials</b></p>
<ul><li>Minimum of 5 years of experience in technology, with a focus on modernization projects.</li>
<li>Proven project management experience, lead successful project implementations.</li>
<li>Strong understanding of modernization technologies and best practices.</li>
<li>Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.</li>
<li>Proactive problem-solving abilities and the capacity to adapt to evolving project requirements.</li>
<li>Bachelor's degree in Information Systems, Computer Science or equivalent practical experience.</li>
<li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li>
<li>Minimum 2+ years of relevant professional experience</li>
</ul><p><b>Perks &amp; Benefits</b></p>
<ul><li>Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans</li>
<li>Flexible time-off policy and hybrid working practices</li>
<li>Tuition reimbursement program to support your and personal growth</li>
<li>Equity opportunities and an employee stock purchase program (ESPP)</li>
<li>Comprehensive Mental Health and Employee Assistance Program (EAP) benefit</li>
</ul><p>We're guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.</p>
<p>Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud&trade; that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data and AI come to life.</p></div>

Senior Customer Success Manager - Modernization

Curriculum Associates

<div><div>At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation&rsquo;s K&ndash;8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.</div><div></div><div><div><div>
Job Title: Service Manager</div></div><div><div>
Reporting into &ndash; Director Service Operations</div></div><div><div>
Location &ndash; Bangalore India (Office &ndash; Prestige Tech Park, Outer Ring Road, Bangalore)</div></div><div></div><div><div><br>
Key Responsibilities:</div></div><div><ul><li><div>
Develop and implement strategic plans for anyone/multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team.</div></li></ul></div><div><ul><li><div>
Lead, mentor, and manage a team of any one or multiple services functions from Professional Learning, Partner Success and Customer Service in India</div></li></ul></div><div><ul><li><div>
Manage team productivity and performance through instilling a metrics driven culture.</div></li></ul></div><div><ul><li><div>
Define team and individual goals in alignment with Global Service objectives. Assist direct reports in the definition and attainment of individual goals.</div></li></ul></div><div><ul><li><div>
Have regular 1-1's with direct reports.</div></li></ul></div><div><ul><li><div>
Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.</div></li></ul></div><div><ul><li><div>
Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.</div></li></ul></div><div><ul><li><div>
Conduct weekly/monthly reviews with Service leadership and present qualitative and quantitative data on business performance.</div></li></ul></div><div><ul><li><div>
Conduct quarterly reviews with leadership.</div></li></ul></div><div><ul><li><div>
Develop and maintain strong relationships with key partners to enhance collaboration and business opportunities.</div></li></ul></div><div><ul><li><div>
Optimize resource allocation and project management processes to maximize productivity and profitability.</div></li></ul></div><div><ul><li><div>
Ensure compliance with industry standards, regulations, and company policies.</div></li></ul></div><div><ul><li><div>
Gathering customer feedback and communicating product/services improvement suggestions to the Development/Delivery teams.</div></li></ul></div><div></div><div><div><br>
Key Leadership attributes for this role</div></div></div><div></div><div><div><ul><li><div><br>
Leadership and Team Management</div></li></ul></div><div><ul><li><div>
Client Relationship Management</div></li></ul></div><div><ul><li><div>
Strategic Planning</div></li></ul></div><div><ul><li><div>
Operational excellence</div></li></ul></div><div><ul><li><div>
Quality Assurance</div></li></ul></div><div><ul><li><div>
Communication and Collaboration.</div></li></ul></div><div></div><div><div><br>
Qualifications and Skills:</div></div><div><ul><li><div>
Bachelor&rsquo;s or master&rsquo;s degree in business administration, IT, Engineering, or a related field.</div></li></ul></div><div><ul><li><div>
10+ years of experience in professional services, customer services, consulting, or service delivery, with at least 2 years in a leadership role (Preferably in a Services or Product environment); Experience in managing and leading 24*7 Support (Preferably in a Product / SaaS environment) will be a great addition to the skills.</div></li></ul></div><div><ul><li><div>
Exceptional understanding of Customer Experience and Professional Services Structure (Supply chain, ticketing, resolution and experience) is mandatory.</div></li></ul></div><div><ul><li><div>
Strong leadership, team management, and people development skills.</div></li></ul></div><div><ul><li><div>
Proven track record in driving customer success, project management, and revenue growth.</div></li></ul></div><div><ul><li><div>
Excellent communication, negotiation, and relationship-building abilities.</div></li></ul></div><div><ul><li><div>
Ability to work cross-functionally and collaborate with different departments.</div></li></ul></div><div><ul><li><div>
Ability to build and pull-out report in Salesforce and Gainsight.</div></li></ul></div><div><ul><li><div>
Experience using Zoom Contact Centre, workday and DOMO</div></li></ul></div></div><div></div><div><div><div><br>
Preferred Qualifications:</div></div><div></div><div><ul><li><div><br>
PMP, ITIL, or Six Sigma certification.</div></li></ul></div><div><ul><li><div>
Knowledge or experience of Edtech Software domain is a plus.</div></li></ul></div><div><ul><li><div>
Strong analytical and problem-solving skills.</div></li></ul></div><div></div><div><div><br>
Work Environment:</div></div><div></div><div><ul><li><div><br>
Hybrid work environment (3 days a week to work from office)</div></li></ul></div><div><ul><li><div>
The role requires working in ET or MT (US business hours)</div></li></ul></div><div><ul><li><div>
Occasional travel may be required for client meetings and industry events.</div></li></ul></div></div></div><div></div>
<br><div><div><div><div><i>Curriculum Associates, LLC is an equal opportunity employer. Curriculum Associates will not discriminate against any employee or applicant for employment based on any legally-recognized basis, including, but not limited to: race (including ancestry, national origin, ethnic characteristics, interracial marriage or association, and traits historically associated with race such as hair texture and protective hairstyles), color, religion and creed (including all aspects of religious observance, practice and belief), sex (including pregnancy, lactation, childbirth or related medical conditions, breastfeeding, sex assigned at birth, difference of sex development and variations of sex characteristics), affectional or sexual orientation, gender identity or expression, age, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), veteran or uniformed servicemember status or any other status protected by federal, state or local law.</i></div><div></div><div><i>
If you need special assistance or an accommodation for a disability in order to apply for a posted position, please contact our People and Culture department at </i><div><i>people@cainc.com</i></div><i> for US based job postings. Contact </i><div><i>people-india@cainc.com</i></div><i> for India job postings.</i></div><div></div><div><i>
US-based Candidates:</i></div><div><i>
Curriculum Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit: </i><div><i>https://www.e-verify.gov/employees/employee-rights-and-responsibilities</i></div></div><div></div><div><i>
Information that you provide when applying for employment with Curriculum Associates, LLC may be subject to the California Privacy Rights Act.</i></div></div></div></div><div></div>

Manager, Service Operations

Entrata

<div><div>Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.</div><div></div><div><br>
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.</div><div></div><div><br>
The Manager, Professional Services - Utilities<b> </b>plays a critical role in leading a team of Utility Consultants I to ensure the successful onboarding and long-term service optimization of Entrata&rsquo;s utility products. This individual is responsible for talent development, resource management, and driving operational excellence within the team. The Manager oversees the execution of key implementation and consulting initiatives while ensuring high customer satisfaction, process efficiency, and regulatory compliance. This role requires strong leadership, problem-solving skills, and the ability to optimize consultant productivity to deliver world-class customer experiences.</div>
<h3 class="jobSectionHeader"><b>Responsibilities will include</b></h3><ul><li>
Lead and manage a team of Utility Consultants I, ensuring high performance and continuous skill development.</li><li>
Execute the department&rsquo;s hiring strategy, making hiring recommendations and onboarding new team members effectively.</li><li>
Monitor and manage consultant workload, balancing resource allocation and ensuring project timelines are met.</li><li>
Establish and track performance metrics, including average time to implement (ATTI), consultant utilization, project velocity, implemented ACV and other metrics as they are developed and launched, while holding the team accountable for achieving departmental goals.</li><li>
Provide coaching and mentorship, conducting weekly team meetings and 1:1s to set clear expectations, provide feedback, and develop high-impact talent growth plans.</li><li>
Serve as an escalation point for customer concerns, resolving complex utility implementation issues and ensuring high customer satisfaction.</li><li>
Ensure consultants follow established Standard Operating Procedures (SOPs) and best practices for utility onboarding, provider coordination, and compliance.</li><li>
Improve internal workflows by identifying operational inefficiencies and collaborating with leadership to enhance processes.</li><li>
Partner with cross-functional teams, including, but not limited to, Project Management, Utility Fulfillment, and Compliance teams to ensure seamless communication and project execution.</li><li>
Drive a culture of accountability, ownership, and continuous improvement by setting clear expectations and ensuring adherence to Entrata&rsquo;s consulting methodology.</li></ul><h3 class="jobSectionHeader"><b>
Minimum Qualifications</b></h3><ul><li>
Bachelor&rsquo;s degree in Business, Management, or a related field.</li><li>
2+ years of experience in software implementation, professional services, or utility consulting with a demonstrated career progression.</li><li>
Strong leadership, conflict resolution and coaching skills, with experience managing and developing a team.</li><li>
Excellent problem-solving abilities with a data-driven approach to decision-making.</li><li>
Strong understanding of utility billing processes, compliance requirements, and account management.</li><li>
Exceptional written and verbal communication skills with the ability to handle customer escalations and internal cross-functional collaboration.</li></ul><h3 class="jobSectionHeader"><b>
Preferred Qualifications</b></h3><ul><li>
Experience in the multifamily housing industry with a focus on utility billing or property management.</li><li>
Previous experience using Google Suite, HIVE, or other project management tools.</li><li>
Project management or other certifications.</li><li>
Experience optimizing customer onboarding and consulting processes for efficiency and scalability.</li><li>
Proven ability to attract, retain, and develop top talent within a professional services team.</li></ul><div>
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.</div><div></div><div><br>
Level - M3</div><div><b>
Benefits:
</b></div><div><b>Flexible and transparent culture</b> with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.</div><div></div><div><b><br>
Comprehensive medical, dental, and vision coverage</b>, including fertility benefits, available for eligible employees and their families.</div><div></div><div><b><br>
HSA/FSA options</b> and employer-paid disability benefits provided for eligible employees.</div><div></div><div><b><br>
Access to 401(k)</b> or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.</div><div></div><div><br>
Wellness initiatives <b>promoting physical and mental well-being</b>, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.</div><div></div><div><b><br>
Family-centric leave policies</b> supporting new parents during significant life events.</div><div></div><div><br>
Entrata Cares programs offering <b>opportunities for volunteerism, charity events, and giving back to our community</b>.</div><div></div><div><b><br>
Exclusive Previ cell phone plan</b> and discounts on services or local business partnerships for additional employee benefits.</div><div></div><div><br>
Bi-annual <b>swag drops</b> for employees</div><div></div><div><br>
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law</div><div></div><div><br>
But members of the Entrata team aren&rsquo;t just intelligent and ambitious, they&rsquo;re the living embodiment of another core Value: &ldquo;Excellent Alone, Better Together.&rdquo; Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.</div><div></div><div><br>
It&rsquo;s a great place to work! Will you join us?</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Manager, Professional Services - Utilities

TravelNet Solutions Inc

<div><div>Join TravelNet Solutions as a <b>Track Distribution Manager!</b><br>
<br>
At TravelNet Solutions (TNS),We combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset&hellip; to help property managers win! TNS is proud to be named an Inc.5000 Fastest Growing Company in America.<br>
<br>
This role is perfect for someone who is:<br>
<ul><li>A self-starter with tremendous initiative and a strong work ethic</li><li>An excellent communicator and collaborator across functional teams</li><li>Eager to make a high impact at a product-driven company</li><li>Adaptable, quick to embrace change, and a fast learner</li><li>Skilled in creative and critical thinking</li><li>Detail-oriented, even in a fast-paced environment</li><li>Passionate about technology and innovation</li></ul>
<br>
<b>About TravelNet Solutions:</b><br>
For over 21 years, TravelNet Solutions has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner.<br>
Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing list of native features, Track empowers hospitality professionals to achieve digital transformation and operational excellence.<br>
<br>
Our <b>Core Values </b>reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers:<br>
<ul><li>Serve Others: Nurturing growth to help others succeed</li><li>Grit: Taking ownership and never giving up on what matters most</li><li>Create the Future: Innovating to disrupt the status quo</li></ul>
<br>
<b>Why Join Us?</b><br>
<ul><li>Be part of a fast-moving, dynamic team focused on growth and success.</li><li>Work alongside a talented, collaborative, and supportive team.</li><li>Work for a portfolio company offering a one-vendor solution for SaaS technology, marketing, and distribution.</li><li>Help reshape the hospitality industry through technology and service innovation.</li></ul>
<br>
<b>Perks and Benefits:</b><br>
<ul><li>Full medical, dental, and vision coverage</li><li>Flexible Paid Time Off</li><li>Unlimited access to professional training and development</li><li>Health Savings Account with up to a $2,000 annual match</li><li>Wellness Program with up to $900 annual incentive</li><li>Flexible work environment</li><li>Free life insurance and long-term disability coverage</li><li>Flexible Spending Accounts</li><li>Retirement plan with employer match</li><li>Free snacks and soda in the office</li><li>$150 quarterly gift for personal use</li><li>Competitive wages</li><li>Work with an amazing team!</li></ul>
<br>
<b>Summary and Responsibilities:</b><br>
This role is responsible for managing the Track Distribution business model, designed to drive value for customers by optimizing booking revenue and operationalizing key workflows across multiple departments.<br>
<br>
This role ensures the Track Distribution Services are structured, executed, and delivered with precision and excellence. You&rsquo;ll work cross-functionally to define, implement, and scale the systems, programs, and infrastructure that support the successful delivery of Distribution services to our customers.<br>
<br>
The Track Distribution Manager engages directly with customers to strategically implement best-in-class Distribution practices. This person brings a blend of strategic thinking, operational excellence, technical acumen, and industry knowledge to deliver high-impact, scalable solutions that enhance the customer experience and drive growth.<br>
<br>
<b>Duties and Responsibilities:</b><br>
<ul><li>Create, develop, train, onboard, and support the Track Distribution program at TNS</li></ul>
 for both new and existing customers.<br>
<ul><li>Provide distribution strategies to our customers that optimize their revenue.</li><li>Create, develop and deliver Portfolio Audits, Quarterly Reviews and Health Checks</li></ul>
 to all TNS customers and provide insight to our team.<br>
<ul><li>Ensure TNS is helping our customers optimize revenue across multiple booking</li></ul>
 channels using the appropriate reporting and strategies through regular business<br>
 reviews and support.<br>
<ul><li>Provide consultative guidance on changes and enhancements to our platform and</li></ul>
 services including identifying cross sell and upsell opportunities like adding<br>
 customers to new channels and getting them to adopt new distribution features.<br>
<ul><li>Be the champion of follow up and follow through as it relates to our internal and</li></ul>
 external clients and the cross departmental collaboration required for success.<br>
<br>
<b>Minimum Qualifications:</b><br>
<ul><li>1-3+ years of direct customer advocacy and engagement experience in post-sales</li></ul>
 support, or equivalent experience in professional services, project management or<br>
 account management functions.</div>
<ul><li>Experience with Online Travel Agent Distribution</li></ul>
<ul><li>Experience working in a startup SaaS environment</li><li>Organizational, coordination, and multi-tasking experience.</li><li>Ability to understand customer requirements, identify, upsell, and cross-sell</li></ul>
 opportunities to deepen penetration of solutions within customer environments.<br>
<ul><li>Demonstrable ability to think strategically, and execute tactically while providing</li></ul>
 consistent and high levels of customer satisfaction and retention in a fast-paced<br>
 environment.<br>
<ul><li>Strong preference in OTA and Channel Distribution in the Vacation Rental Industry.</li><li>Strong preference for previous experience working in the Hospitality Industry.</li></ul>
<br>
<b>Diversity and Inclusion:</b><br>
We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status or any other protected status under applicable federal, state, or local law. We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply.<br>
<br>
<b>Compensation:</b><br>
The typical starting salary range for this position is: $60,000 to $65,000.<br>
The actual salary offer will consider multiple factors, including skills, experience, education, and location. Please note that the salary reflects the base amount only and does not include total compensation, such as discretionary bonuses and benefits.</div>

Track Distribution Manager

<p></p><div><p>What if you could shape a career as unique as you?
</p><p>At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
</p><p>The Global Advisory &ndash; Business Operations Manager will play a pivotal role in supporting the Global Director team to strengthen and expand WSP&rsquo;s global advisory capability. The role will drive the establishment of a unified global operating model, ensuring seamless coordination, knowledge sharing, and alignment across regions.
</p><p>This position will act as a strategic enabler &mdash; fostering collaboration with regional advisory leads, building robust operational platforms, and supporting the development of new service lines and toolkits. The incumbent will also contribute to shaping the future vision for Global Advisory, including defining structures, performance frameworks, and value propositions for teams worldwide.
</p><p>Through close partnership with Global Finance, Marcoms, and leadership teams, the role will oversee commercial performance tracking, communications, and strategic initiatives such as digital enablement, benchmarking, and the creation of Centres of Excellence. Ultimately, the position will ensure that the Global Advisory function operates efficiently, consistently, and with strong visibility across all markets.</p></div>
<br><div><ul><li>Support the Global Director, Advisory to drive further growth globally and build upon our impressive 10,500 FTE baseline, with teams already offering services across all our end markets and sectors
</li><li>Build solid relationships with all Advisory Regional Leads and ensuring that all regions are actively supported to offer new services
</li><li>Design and establish a new operating platform for Global Advisory, including CV and credential database and general knowledge sharing
</li><li>Support the strategic focus areas to understand their baseline, vision, key account management and view of commoditised vs premium services
</li><li>Create tool-kits that regions can use to launch new services, including methodology and approaches, templates, example deliverables etc;
</li><li>Alongside Global Director, develop a vision for Global Advisory, the model for centralised versus de-centralised teams &ndash; global resource pooling versus regional pooling etc;
</li><li>Conduct benchmarking assessments on Big 4 and other management consultancies
</li><li>Design new employee value proposition for Global Advisory team members including recognition and reward mechanisms
</li><li>Work alongside Global Finance, Planning &amp; Accounting teams to track Global Advisory against budgeted commercial KPI&rsquo;s set by the Global Leadership Team
</li><li>Drive the creation of centres of excellence for Global Advisory e.g. Economics Advisory, Digital Advisory etc; and set-up the required operating platforms accordingly
</li><li>Actively look for opportunities to digitally enable teams e.g. proposal production, service provision etc;
</li><li>Work with Global Marcoms to produce marketing and communications regarding the Global Advisory value proposition, showcase projects and teams to raise team profile internally and externally
</li><li>Prepare communication materials for Global Director for Townhalls, Global Leadership Team Meetings and other external business briefings</li></ul></div>
<br><div><ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Finance, or a related discipline; a Master&rsquo;s degree is preferred.
</li><li>10+ years of relevant experience, including at least 5 years in a consulting or professional services environment.
</li><li>Prior experience within a Big Four or leading management consultancy is highly desirable.
</li><li>Proven track record in business operations, project management, or PMO functions, with the ability to oversee cross-regional initiatives.
</li><li>Strong understanding of financial management, governance frameworks, and cross-functional coordination.
</li><li>Excellent stakeholder management and communication skills, with the confidence to engage and influence at executive levels.
</li><li>Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams) and collaboration platforms such as SharePoint and Power BI.
</li><li>Demonstrated ability to operate in a global, fast-paced environment, balancing strategic priorities with operational delivery.
</li></ul><p>Soft skills:
</p><ul><li>Excellent communication skills, ability to create strong concise messages and create powerful stories.
</li><li>Strategic thinker, able to create a vision for the optimal operating models but also able implement.
</li><li>Ability to influence rather than manage and direct, hence encourage global teams to think differently and utilise global benchmarks / world class ways of working.
</li><li>Strong project management and coordination skills to extract and pull required information and data.
</li></ul><p><b>Imagine a better future for you and a better future for us all.
</b></p><p>Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself?
</p><p><b>With us, you can. Apply today.</b></p></div><br><div></div>

Global Advisory - Business Operations Manager

Fresha

<div><div><b>About Fresha</b></div><div></div><div><br>
Fresha is the leading marketplace platform for beauty &amp; wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.</div><div></div><div><br>
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</div><div></div><div><br>
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</div><div></div><div><br>
Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</div><div></div><div><br>
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google</div><div></div><div><br>
Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to come and join our global business.</div><div></div><div><br>
Reporting into Team Lead, Professional Services, Europe &amp; GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound &amp; Outbound channels.</div><div></div><div><br>
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.</div><div></div><div><br>
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.<br>
</div><div></div><br>
<ul><li><b>For this particular role we require Fluent Arabic reading, speaking and writing proficiency.
</b></li></ul><h3 class="jobSectionHeader"><b>KPIs</b></h3><ul><li><b>
Onboarding Lead time</b> - average of 7 business days per Professional Services Specialist</li></ul><h3 class="jobSectionHeader"><b>
Partner Onboarding</b></h3><ul><li>
Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan</li><li>
Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software &amp; the Marketplace in order to provide solutions into the Partners&rsquo; business requirements</li><li>
Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates</li><li>
Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features</li><li>
Assist our partners in representing themselves in the best possible manner on our platform</li></ul><h3 class="jobSectionHeader"><b>
Marketplace</b></h3><ul><li>
Provide continuous quality assurance on the Marketplace to ensure this looks good at all time</li><li>
Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams</li></ul><h3 class="jobSectionHeader"><b>
Additional Ad-Hoc</b></h3><ul><li>
Comfortable presenting information, and open to feedback</li><li>
Cover other team members Partner projects to ensure we win as a team</li><li>
Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence</li><li>
Proactively search for new features, processes &amp; opportunities that may optimize our own internal processes, improve Partner experience and drive conversions</li></ul><div></div><ul><li><i><br>
This list is not exhaustive and there may be other activities you are required to deliver.</i></li></ul><h3 class="jobSectionHeader"><b>
Skills, experience &amp; qualifications required</b></h3><ul><li>
Commercially minded, understanding critical needs of Partners onboarding</li><li>
Managing expectations of Partner right from the start</li><li>
Exceptionally high organizational and time management skillsExcellent oral and written communication skills</li><li>
Proficient in Excel and data cleaning an asset</li><li>
Project coordination experience or certification highly desired</li><li>
Experience working in the Beauty &amp; Wellness sector or previous start-up/scale-up tech company environment an asset</li><li>
Ability to identify problems and opportunities as well as offer or implement actions and solutions</li><li>
Strong analytical and troubleshooting skills</li><li>
An ability to influence others through effective communication and negotiations</li><li>
Flexible and comfortable working in a fast-paced and changing environment</li><li>
Creative thinking and problem-solving mindset</li><li>
Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards</li><li>
Team player - must be happy to &lsquo;roll sleeves up&rsquo; and assist the team whenever required</li><li>
Self-starter and highly proactive approach</li><li>
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.</li></ul><h3 class="jobSectionHeader"><b>
Interview Process</b></h3><ul><li><b>
Screen Call </b>- Video-call with a member from the Talent Team (30m)</li><li><b>
Skills &amp; Experience </b>- Video-call with PSS Hiring Team (30m)</li><li><b>
Technical Ability &amp; Cultural Assessment </b>- In-person with PSS Team Lead, Europe &amp; GCC and GCC GM
</li><li><i>We aim to finalise the entire interview process and deliver feedback within </i><b><i>4 weeks</i></b><i>.</i></li></ul><br>
<div></div><ul><li>
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.</li></ul><div><b>
Inclusive workforce<br>
</b></div><div></div><br>
<div>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</div><div></div><div><br>
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</div><div></div><div><br>
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div><div></div><div><br>
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</div></div>

Professional Services Specialist (Dubai)

Manpower Türkiye

<div>
 <p>
  We are seeking a candidate for the position of
  <strong>
   &ldquo;Professional Affairs Specialist&rdquo;
  </strong>
  on behalf of our global business partner, which contributes to improving patient and healthcare outcomes in the fields of Medicine &amp; Surgery, Neurotechnology, Orthopedics, and Spine Health.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Mission / Purpose:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  To manage all HCP/HCO contracts &amp; event approvals for the event requirements. This encompasses the entire operational processes related to contracts, ensuring a &ldquo;Best in Class&rdquo; service is created and maintained through implementing solutions to further develop, maintain and improve Franchise/HCP satisfaction, and ensure adherence throughout the changing compliance regulations within EEMEA.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Activities &amp; Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ensure bi weekly/monthly meetings are scheduled with Marketing/Events &amp; Product Managers
  </li>
  <li>
   Ensure Contracts are stored efficiently and in line with GDPR regulations
  </li>
  <li>
   Regular review of processes to ensure updates to any regulations, compliance policies are updated.
  </li>
  <li>
   Faculty Management &ndash; working with marketing &amp; events team
  </li>
  <li>
   Ensuring Divisional Needs Assessment is prepared, approved &amp; followed
  </li>
  <li>
   HCP Contract Process Management
  </li>
  <li>
   Faculty Payment Process &ndash; Vendor creations, HRP submissions etc.
  </li>
  <li>
   Faculty Travel Arrangements &ndash; Flights, accommodation arrangements together with events team, event registrations
  </li>
  <li>
   Ensure all HCP contracts are in line with legal, financial and compliance regulations
  </li>
  <li>
   Maintain understanding of relevant regulations and laws, including MedTech Code
  </li>
  <li>
   Ensuring Divisional and Country alignment for all contract related processes
  </li>
  <li>
   Interacting and advising business units on compliant HCP Consultant activities
  </li>
  <li>
   All CAPS work for contract creation, SRF &amp; NAD submissions
  </li>
  <li>
   Support with KPI management for the manager
  </li>
  <li>
   Support with continuous process and tools improvement reviews
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Please note that only the candidates that fulfill these requirements will be considered and shortlisted candidates will be contacted.
  </em>
 </p>
 <p>
  <em>
   LinkedIN &uuml;zerinden elektronik olarak iletece&gbreve;iniz ki&scedil;isel bilgileriniz, 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu ve ilgili mevzuat &ccedil;er&ccedil;evesinde, Experis T&uuml;rkiye (Manpower Group T&uuml;rkiye) taraf&inodot;ndan yaln&inodot;zca &Scedil;irketimizden talep etti&gbreve;iniz hizmetlerin sunulabilmesi ve bu hizmetlerin s&uuml;reklili&gbreve;inin sa&gbreve;lanmas&inodot; ama&ccedil;lar&inodot;yla saklanabilecek, i&scedil;lenebilecek ve verilen servisin gerektirdi&gbreve;i hallerde yurti&ccedil;inde ve yurtd&inodot;&scedil;&inodot;nda yerle&scedil;ik 3. ki&scedil;ilerle payla&scedil;&inodot;labilecek olup, ki&scedil;isel verileriniz hi&ccedil;bir &scedil;ekilde hukuka ve d&uuml;r&uuml;stl&uuml;k kural&inodot;na ayk&inodot;r&inodot; &scedil;ekilde ba&scedil;kalar&inodot; ile payla&scedil;&inodot;lmayacak ve i&scedil;leme sebebi d&inodot;&scedil;&inodot;nda ba&scedil;ka ama&ccedil;larla kullan&inodot;lmayacakt&inodot;r. Ki&scedil;isel verileriniz yaln&inodot;zca i&scedil;leme amac&inodot;n&inodot;n gerekli k&inodot;ld&inodot;&gbreve;&inodot; s&uuml;re boyunca saklanacak olup talebiniz &uuml;zerine silinecek veya imha edilecektir. Detayl&inodot; bilgiye https://www.experis.com.tr/site/kisisel-verilerin-korunmasi/39 linkinden ula&scedil;abilirsiniz. Bu i&scedil;e ba&scedil;vurarak, &ouml;zge&ccedil;mi&scedil;inizin veritaban&inodot;m&inodot;zda yer almas&inodot;n&inodot; kabul etmi&scedil; oldu&gbreve;unuzu bildirmek isteriz.
  </em>
 </p>
</div>


Professional Affairs Specialist

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