professional services manager

IRIS Recruitment

Manchester/Leeds/Slough/Grimsby (Hybrid)Competitive + Bonus + BenefitsPermanent full timeLead a team. Drive transformation. Deliver excellence.Our client are on a mission to simplify the lives of professionals in schools, payroll, HR and finance. They're now hiring a Professional Services Manager to lead their Education Project Management team through the successful delivery of multi-product, high-impact projects across the UK.As a key member of the Professional Services leadership team, you'll be responsible for driving operational excellence, championing customer satisfaction, and leading continuous improvement in project delivery.What You'll Do<ul><li>Lead and grow a team of Project Managers and Coordinators</li><li>Oversee complex implementations across education, payroll, and HR</li><li>Embed best practice frameworks and Ways of Working (WOW)</li><li>Collaborate cross-functionally with Sales, Customer Success, and Product</li><li>Drive revenue delivery, margin management and project forecasting</li></ul>What You'll Bring<ul><li>Experience in Professional Services / Project Management</li><li>Proven success in leading project delivery teams, ideally in SaaS or education tech</li><li>Experience delivering multiple projects across HR, payroll, or education software</li><li>Strategic thinking and commercial acumen</li><li>Inspirational leadership and exceptional stakeholder management skills</li></ul>Why our client?With over 120,000 customers, 850,000 employees managed through our HR platforms, and millions of parents engaged via our education solutions, our client helps organisations get it right first time, every time. Backed by Hg Capital, they are growing fast with innovation, purpose and customer success at their core.Ready to lead the way in Education project delivery?Please note:We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Professional Services Manager - Education Project Management

Extreme Networks

<div><div>Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.</div><div>
</div><div>
We believe in &ldquo;walking the walk&rdquo; of our strong core values, which enable us to advance successfully together. Diversity and inclusion are vital parts of our values and beliefs, and we&rsquo;re proud to foster an environment where every Extreme employee can thrive.</div><div>
</div><div>
Become part of Something big with Extreme! As a global networking leader, learn why there&rsquo;s no better time to join the Extreme team.</div><div></div><div> 
Professional Services Project Manager:</div><div></div><div> 
The Project Manager is responsible for leading and delivering high-quality professional services projects, ensuring strategic customer engagement and satisfaction. This role focuses on project planning, execution, and completion, driving successful outcomes for both the organization and its clients.</div>
<h3 class="jobSectionHeader">Professional Services Responsibilities:</h3><ul><li>
Project Implementation &amp; Management: Oversee the full lifecycle of professional services projects, from initiation to closure, ensuring timely delivery and adherence to scope, budget, and quality standards.
</li><li>Customer Engagement: Serve as the primary point of contact for customers throughout the project, building strong relationships and ensuring their needs are met.
</li><li>Stakeholder Communication: Act as a liaison between sales, customers, and internal teams to facilitate clear communication and alignment of project goals.
</li><li>Documentation: Create and maintain comprehensive project documentation, including plans, schedules, status reports, and post-project reviews.
</li><li>Team Leadership: Coach and mentor project team members, fostering collaboration and professional growth.
</li><li>Issue Escalation: Proactively identify and escalate project risks or customer issues to management for timely resolution.
</li><li>Sales Support: Assist sales teams with project scoping, defining deliverables, and supporting pre-sales activities as needed.
</li><li>Continuous Improvement: Contribute to the development and refinement of project management processes and best practices.</li></ul><h3 class="jobSectionHeader">
Revenue Generating Service Projects: 15%, (reduced to 5% after 1st year )
</h3><ul><li>Work closely with the customer to ensure customer satisfaction of all professional services account engagements.</li><li>
Support the sales team on pre-sales activities such as customer escalations/troubleshooting, customer demonstrations, lab set-up, training/knowledge transfer, sales calls &ndash; travel when essential.</li><li>
Proactively engage the sales team to create awareness of new product and solution offerings and first-hand account knowledge of future customer growth requirements.</li><li>
Support post sales services engagements such as installations and assessments.</li><li>
Develop relationships with customers where new product services can be suggested and accordingly passed along to the sales team for potential new sales opportunities.</li></ul><h3 class="jobSectionHeader">
Knowledge Growth and Transfer: 10%
</h3><ul><li>Mentor and coach co-workers and peers. Share valuable knowledge openly.</li><li>
Develop and maintain Extreme customer operation procedures documentation.</li><li>
Maintains current industry trends, competition, and technical and product knowledge with respect to its value to Extreme customers.</li></ul><h3 class="jobSectionHeader">
Sports, Venues and Entertainment Accounts Only
</h3><ul><li>Coordinate Extreme Validated Configurations (EVC) documentation and present to the customer ensuring their networks are consistently optimized to the environment.</li><li>
Coordinate and/or provide product training.</li><li>
Provide gameday or event support as needed.</li><li>
Provide and interrupt post event analytics if subscribed.</li></ul><h3 class="jobSectionHeader">
Other duties as assigned: 5%</h3><div> 
Travel and Normal Work Hours will be:</div><ul><li>
Monday through Friday &ndash; Typical</li><li>
Weekends or overnight hours may occasionally be required for exceptional customer needs or critical support situations</li><li>
Candidate must be available for critical customer issues nights and weekends</li><li>
Occasional maintenance window support at night or weekend</li><li>
May be required to work at customer site full or part time</li></ul><h3 class="jobSectionHeader">
Location Required:
</h3><ul><li>Primarily based in Dubai &ndash; UAE</li><li>
May be required to support the business in other EMEA locations.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements:</h3><ul><li>
Fluent in English; additional language skills are an advantage.
</li><li>Proven experience in project management (6+ years preferred).
</li><li>Strong skills in stakeholder management, communication, and problem resolution.</li><li>
Ability to manage complex customer interactions and expectations.
</li><li>Excellent interpersonal, presentation, and time management skills.
</li><li>Willingness to travel and work flexible hours as needed.
</li><li>Self-motivated and able to work independently.</li></ul><h3 class="jobSectionHeader">
Desired Skills / Experience:</h3><ul><li>
Bachelor&rsquo;s degree in Business, Project Management, or related field, or equivalent work experience.
</li><li>Project Management certifications (e.g., PMP, PRINCE2) are highly desirable.</li><li>
Familiarity with project management software and tools.</li><li>
Basic understanding of IT environments is a plus</li></ul><div>
Extreme Networks Culture:</div><div></div><div> 
Teamwork: The strength of a team is more powerful than an individual. We work together to drive improved performance. We pull our weight, give others credit for success, push peers to raise their game and celebrate winning as a team!</div><div>
Transparency: Each of us has a unique view about what is happening, helping or hurting our performance. We can&rsquo;t change what we can&rsquo;t see.We must know what&rsquo;s really going on, Knowledge is Power. So, we share what we see and what is happening, not assuming others know what we know. We shine a light on it.</div><div>
Candor: We keep it real and embrace difficult conversations in a constructive way. Being honest in all our communication isn&rsquo;t easy. No sugarcoating and no elephants in the room, being respectful but telling the truth.</div><div>
Curiosity: Why do we win? Why do we lose? How can we do better? Where should we invest? Asking questions, committing to learn more, looking for best practices, that&rsquo;s the Extreme way. Being smarter than the competition. Higher intelligence drives higher performance.</div><div>
Ownership: It&rsquo;s our company. We have skin in the game. We invest the time and energy to make the changes that get the best outcomes for our customers, shareholders and ourselves. We are accountable.</div><div>
Inclusion: By challenging dominant voices to listen and non-dominant voices to speak up, we gain valuable perspective that drives better decision making. By fostering diversity regardless of gender, ethnicity, sexual orientation, age or religion, we get that perspective and make more intelligent decisions that drive better business outcomes.</div></div>

Professional Services Project Manager:

Wipfli

<div>At Wipfli, people count. 

At Wipfli, our people are core to everything we do&mdash;the catalyst behind our ability to create exceptional impact and extraordinary results. 

We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. 

People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity. 

Job Summary:
As a Senior Manager, you&rsquo;ll play a key leadership role in delivering exceptional client experiences and driving growth for our advisory services. Reporting to the Partner leading the service area or industry, you will lead client engagements, manage teams, and influence the development of our professionals. This is an opportunity to combine strategic thinking with hands-on leadership to make a lasting impact.
Essential Responsibilities:
<ul><li>Lead client engagements from planning through execution, ensuring high-quality delivery and client satisfaction.</li><li>
Drive business development by identifying new opportunities, supporting proposals, and converting one-time projects into long-term advisory relationships.</li><li>
Advise clients on technology and cybersecurity strategies, including infrastructure management and security best practices.</li><li>
Develop and oversee technology roadmaps, conduct quarterly business reviews, and manage renewals for assigned accounts.</li><li>
Maintain deep expertise in Microsoft Modern Workplace (Microsoft 365, Teams, Security), Microsoft Azure, and managed service solutions to identify and qualify opportunities.</li><li>
Collaborate across service areas to deliver holistic solutions, foster industry alignment, and expand client relationships.</li><li>
Lead sales pursuits through proposal development, engagement letters, and coordination with partners and business development teams.</li><li>
Coach and mentor team members, providing guidance and opportunities for professional growth and leadership readiness.</li><li>
Promote thought leadership through presentations, whitepapers, and participation in market-facing initiatives.</li><li>
Contribute to growth strategy by assessing opportunities, planning initiatives, and executing service plans aligned with industry trends.</li></ul>
Required Qualifications:
<ul><li>Bachelor&rsquo;s degree in related field or equivalent combination of education and experience.</li><li>
Ten+ years&rsquo; experience in a professional services firm or eight+ years of private industry experience focused on appropriate technical area plus three+ years in professional services.</li></ul>
Preferred Qualifications:
<ul><li>Consulting advisory experience preferred.</li><li>
Demonstrated experience selling professional services.</li></ul>
Benjamin Dzanic, from our recruiting team, will be guiding you through this process. Visit his LinkedIn page to connect! 

#LI-BD1 #LI-Hybrid
Additional Details: 

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other characteristics protected by federal, state, or local laws. 

Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com. 

&quot;Wipfli&quot; is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.</div>

Senior Manager, Cybersecurity and Managed Services

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector 
 
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. 
 
As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You&rsquo;ll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You&rsquo;ll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW&rsquo;s. 
 
Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance. 
 
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. 
 
Key job responsibilities 
As an experienced Professional Services Delivery Manager, you will be responsible for: 
 
Building and managing a high-performing team of Delivery Consultants 
 
Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features 
 
Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers 
 
Managing practice P&amp;L, ensuring on-time and within-budget delivery of customer engagements 
 
Driving business development initiatives and exceed customer satisfaction targets 
 
Experience in Amazon Connect capabilities, benefits, and required deployment skills.
 
 
Responsible for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment 
 
About the team 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying. 
 
Why AWS? 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. 
 
Mentorship &amp; Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 
 
Work/Life Balance 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>10+ years of direct people management leading a team of consultants experience</li><li>Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects</li><li>Experience managing and delivering large-scale enterprise IT projects</li><li>Experience in IT consulting/management with IT Transformation in a customer-facing role</li><li>Bachelor's degree or above</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>AWS Associate level certification or AWS Certified Cloud Practitioner</li><li>Experience with customer relationship management, especially C-suite level customer engagement</li></ul>
- Knowledge of infrastructure-as-a-service (IaaS) cloud computing transition challenges 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Delivery Practice Manager, Professional Services

Visa

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Client Service Professional Services Lead will be responsible for driving the strategic execution and operational excellence of Visa&rsquo;s Client Services (CS) Professional Services across the CEMEA region. As part of the Client Services function, which focuses on onboarding, implementation and client success activities, this role will lead cross-functional initiatives, manage service line performance, and ensure delivery of high-impact client engagements including Implementation, Managed Services, Education Services, and Optimization Services. The role requires a strong blend of strategic thinking, client-centricity, and execution rigor to drive measurable outcomes for Visa's clients.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Strategic Leadership &amp; Program Management
 
 
 
 <ul>
 <li>
 Lead the activation and execution of the CEMEA CS Professional Services Charter, aligning with key objectives and growth targets. Ensure that strategic initiatives are clearly communicated and understood across stakeholders
 </li>
 <li>
 Drive cross-functional collaboration across service lines and geographies, ensuring alignment with Client Services, Sales, and Visa Consulting &amp; Analytics stakeholders.
 </li>
 <li>
 Support Sales Operations and Revenue Operations efforts by enabling sales teams and contributing to the achievement of professional services targets as part of OKRs.
 </li>
 <li>
 Oversee commercialization strategies for bundled services and packaged propositions
 </li>
 </ul>
 
 Client Engagement &amp; Delivery Excellence
 
 
 
 <ul>
 <li>
 Serve as the point of contact for strategic client engagements, coordinating delivery efforts across internal teams.
 </li>
 <li>
 Clarify delivery responsibilities and ensure seamless coordination
 </li>
 <li>
 Lead client success initiatives, upsell strategies, and pilots
 </li>
 <li>
 Drive growth through CS Managed Services and Large Client Education initiatives across CEMEA, fostering impactful client engagements and delivering value propositions
 </li>
 </ul>
 
 Training &amp; Capability Building
 
 
 
 <ul>
 <li>
 Design and deliver training programs covering the full professional services menu and implementation best practices
 </li>
 <li>
 Develop and maintain service catalogs and pitch materials, applying best practices in presentation and client communication
 </li>
 </ul>
 
 Operational Oversight &amp; Metrics
 
 
 
 <ul>
 <li>
 Collaborate with finance and operations teams to set and track revenue targets, OPEX allocations, and pipeline management
 </li>
 <li>
 Monitor strategic program performance and lead governance efforts
 </li>
 <li>
 Support staffing and resource planning across service lines and regions
 </li>
 </ul>
 
 This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. &ZeroWidthSpace;
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Basic Qualifications:
 
 
 
 
 <ul>
 <li>
 10+ years of relevant work experience with a Bachelor&rsquo;s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications:
 
 
 
 
 <ul>
 <li>
 12 or more years of work experience with a Bachelor&rsquo;s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
 </li>
 <li>
 10+ years in client services, professional services, or strategic program management, preferably in technical consulting environments
 </li>
 <li>
 Proven experience in leading cross-functional teams and managing complex client engagements.
 </li>
 <li>
 Excellent communication, stakeholder management, and presentation skills, including experience engaging with C-level stakeholders.
 </li>
 <li>
 Ability to work in a fast-paced, matrixed environment with global and regional teams.
 </li>
 <li>
 Proficiency in data and technical skills including Power BI, data visualization, and automation tools.
 </li>
 <li>
 Familiarity with AI and Gen AI tools and their application in client services.
 </li>
 <li>
 Strong understanding of Visa&rsquo;s Client Services and Managed Services offerings (such as Disputes operation, Rule management, etc. ). Industry experience in banking or financial institutions (FIs).
 </li>
 <li>
 Functional expertise in learning &amp; development, consultancy/advisory, and capability building
 </li>
 <li>
 Experience in program design and delivery, and B2B sales enablement.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Client Service Professional Services Lead

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The Client Service Professional Services Lead will be responsible for driving the strategic execution and operational excellence of Visa&rsquo;s Client Services (CS) Professional Services across the CEMEA region. As part of the Client Services function, which focuses on onboarding, implementation and client success activities, this role will lead cross-functional initiatives, manage service line performance, and ensure delivery of high-impact client engagements including Implementation, Managed Services, Education Services, and Optimization Services. The role requires a strong blend of strategic thinking, client-centricity, and execution rigor to drive measurable outcomes for Visa's clients.
Key Responsibilities:
Strategic Leadership &amp; Program Management<ul><li>
Lead the activation and execution of the CEMEA CS Professional Services Charter, aligning with key objectives and growth targets. Ensure that strategic initiatives are clearly communicated and understood across stakeholders</li><li>
Drive cross-functional collaboration across service lines and geographies, ensuring alignment with Client Services, Sales, and Visa Consulting &amp; Analytics stakeholders.</li><li>
Support Sales Operations and Revenue Operations efforts by enabling sales teams and contributing to the achievement of professional services targets as part of OKRs.</li><li>
Oversee commercialization strategies for bundled services and packaged propositions</li></ul>
Client Engagement &amp; Delivery Excellence<ul><li>
Serve as the point of contact for strategic client engagements, coordinating delivery efforts across internal teams.</li><li>
Clarify delivery responsibilities and ensure seamless coordination</li><li>
Lead client success initiatives, upsell strategies, and pilots</li><li>
Drive growth through CS Managed Services and Large Client Education initiatives across CEMEA, fostering impactful client engagements and delivering value propositions</li></ul>
Training &amp; Capability Building<ul><li>
Design and deliver training programs covering the full professional services menu and implementation best practices</li><li>
Develop and maintain service catalogs and pitch materials, applying best practices in presentation and client communication</li></ul>
Operational Oversight &amp; Metrics<ul><li>
Collaborate with finance and operations teams to set and track revenue targets, OPEX allocations, and pipeline management</li><li>
Monitor strategic program performance and lead governance efforts</li><li>
Support staffing and resource planning across service lines and regions</li></ul>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
 
 
Qualifications 
Basic Qualifications:<ul><li>
10+ years of relevant work experience with a Bachelor&rsquo;s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.</li></ul> 
Preferred Qualifications:<ul><li>
12 or more years of work experience with a Bachelor&rsquo;s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD</li><li>
10+ years in client services, professional services, or strategic program management, preferably in technical consulting environments</li><li>
Proven experience in leading cross-functional teams and managing complex client engagements.</li><li>
Excellent communication, stakeholder management, and presentation skills, including experience engaging with C-level stakeholders.</li><li>
Ability to work in a fast-paced, matrixed environment with global and regional teams.</li><li>
Proficiency in data and technical skills including Power BI, data visualization, and automation tools.</li><li>
Familiarity with AI and Gen AI tools and their application in client services.</li><li>
Strong understanding of Visa&rsquo;s Client Services and Managed Services offerings (such as Disputes operation, Rule management, etc. ). Industry experience in banking or financial institutions (FIs).</li><li>
Functional expertise in learning &amp; development, consultancy/advisory, and capability building</li><li>
Experience in program design and delivery, and B2B sales enablement.</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Nexthink

<div>
 
 
 
 Company Description
 
 
 
 Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 millionemployees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
 
 
 
 Job Description
 
 
 
 The Professional Services Consultant is an integral part of the services organization and a customer-facingrepresentative of the company. The consultant is responsible for ensuring that the company&rsquo;s products are implemented within a customer&rsquo;s organization in such a way as to meet or exceed a customer&rsquo;s reasonable expectations of the solution&rsquo;s technical and business benefits.
 
 
 The Professional Services Consultant&rsquo;s role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. The ability to travel to and work from a customer&rsquo;s own office or site is essential as and when required.
 
 
 <ul>
 <li>
 Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all of Nexthink&rsquo;s products at an advanced level of competency during a project implementation.
 </li>
 <li>
 Install and configure Nexthink in line with the agreed solution design and prepare allrelevant technical project deliverables.
 </li>
 <li>
 Implement all technical aspects of service delivery to the required standard of quality.
 </li>
 <li>
 Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted.
 </li>
 <li>
 Understand customer requirementsto be able to advise and implement a relevant Nexthink solution in line with industry best practices.
 </li>
 <li>
 Be committed to customer satisfaction and referenceability.
 </li>
 <li>
 Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners
 </li>
 <li>
 Seek to continuously improve relevant technical knowledge and skills
 </li>
 <li>
 Contribute to our community forums by posting and publishing articles.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 5 years of experience in a software consulting role.
 </li>
 <li>
 Good troubleshooting skills and technical knowledge of IT operations and ITIL,
 </li>
 <li>
 Exposure to Digital Transformation projects, preferably End-User related,
 </li>
 <li>
 Excellent knowledge of Microsoft Windows clients and applications, MacOSis a plus
 </li>
 <li>
 Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API&rsquo;s),
 </li>
 <li>
 General awareness of the current industrystandards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST),
 </li>
 <li>
 Ability to quickly learn new technologies in an unsupervised environment,
 </li>
 <li>
 Excellent communication, customer-facing and teamwork skills,
 </li>
 <li>
 Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.
 </li>
 <li>
 Professional fluency in Arabic and English to support customer engagements.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers&rsquo; IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
 
 
 With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees &lsquo;Nexthinkers&rsquo; and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
 
 
 If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
 
 
 <ul>
 <li>
 💼 Permanent position and a competitive compensation package.
 </li>
 <li>
 🩺 Health insurance coverage for you and eligible dependents, including dental, vision, and alternative medicine options, with 100% coverage of healthcare premiums.
 </li>
 <li>
 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days.
 </li>
 <li>
 🏡 Hybrid work model.
 </li>
 <li>
 📚 Free access to professional training platforms to explore your interests and enhance your skills, ensuring continuous growth and success in your role.
 </li>
 <li>
 🍼 Family benefits, including 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months, and 6 weeks of fully paid leave for secondary caregivers.
 </li>
 <li>
 🤸 Up to $750 USD/year for gym membership reimbursement, supporting your journey towards a balanced and healthy lifestyle.
 </li>
 <li>
 📣  Bonuses for referring successful hires after three months of continuous employment.
 </li>
 </ul>
</div>

Professional Services Consutlant

Search 10000+ Professional services manager jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 professional services manager jobs NEAR_ME

Professional Services Manager - Education Project Management

Professional Services Project Manager:

Senior Manager, Cybersecurity and Managed Services

Delivery Practice Manager, Professional Services

Client Service Professional Services Lead

Client Service Professional Services Lead

Professional Services Consutlant