professional services manager

Sprinklr

<div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.<h2 class="jobSectionHeader">
Job Description</h2>
Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings. 
As an expert in Sprinklr&rsquo;s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offers to ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr&rsquo;s technology.
The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points, alongside Sprinklr&rsquo;s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.
Main Responsibilities
<ul><li>Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticals in the UK&amp;I market.</li><li>
Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation
</li><li>Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services
</li><li>Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr&rsquo;s UK&amp;I region.</li><li>
Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr
</li><li>Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.</li><li>
Define Statements of Work that include scope, effort estimates &amp; timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform
</li><li>Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required
</li><li>Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners
</li><li>Develop relationships with key customers for growth and upside
</li><li>Update and manage pipeline and prepare revenue forecasts for Services and Success offerings
</li></ul>Desired Skills and Experience
<ul><li>Previous experience in business development, professional services delivery or services sales</li><li>
Bachelor&rsquo;s degree required
</li><li>Fluency in English and Arabic required, additional languages beneficial</li><li>
Ability to work individually and as member of a team
</li><li>Decisive, quick thinking, reliable, and likes to take ownership
</li><li>Attention to detail but flexible with a can-do attitude
</li><li>Passion for solving client challenges and commitment to client delight
</li><li>Experience in contact center / customer service software industry is preferred
</li><li>Extremely strong written, verbal communication and presentation skills
</li><li>Competency working in a highly-matrixed environment
</li><li>Flexible and adaptable self-starter with strong relationship-building skills
</li><li>Takes initiative and approaches all tasks and projects proactively
</li><li>Ability to prioritise and complete multiple tasks with little to no supervision
</li><li>Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers</li></ul>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:<ul><li>
Lead a new category of enterprise software that we call Unified-CXM.</li></ul><ul><li>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</li><li>
Create a culture of customer obsession, with trust, teamwork, and accountability.</li></ul>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands. 
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div>

Lead Engagement Manager

PEPLE PVT LTD

Job Description: <ul><li>Plan, coordinate, and execute school-based oral health programs and community initiatives in line with Pakistan guidelines to ensure maximum outreach and impact.</li><li>Manage and execute all Professional Services Department activities within the assigned territory while ensuring compliance with organizational standards and timelines.</li><li>Coordinate with schools, dental professionals, and internal management to ensure smooth communication and successful implementation of all initiatives.</li><li>Develop and maintain strong professional relationships with dental practitioners to support engagement and product recommendation activities.</li><li>Promote oral care products through professional visits, meetings, and engagement sessions with dental professionals to support brand growth and territory objectives.</li><li>Ensure proper documentation, reporting, and record maintenance of all programs and field activities as per company-approved formats and compliance requirements.</li></ul>Qualification &amp; Experience<ul><li>2&ndash;4 years of experience in the pharmaceutical or FMCG industry will be preferred.</li><li>Bachelor's degree in Pharmacy, Business Administration, or a related field.</li></ul>Location: SukkurEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Oral Sales: 1 year (Preferred)</li></ul>Location:<ul><li>Sukkur (Required)</li></ul>Work Location: In person

Medical Sales Representative - Sukkur

The Home Depot

Position Purpose: Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. Key Responsibilities: 30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. 30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations 15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise. 25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution. Direct Manager/Direct Reports: This Position typically Reports to Specialty ASM or Pro ASM This position has 4 Direct Reports Travel Requirements: No travel required Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors Minimum Qualifications: Must be 18 years of age or older Must be legally permitted to work in the United States Ability to work a flexible schedule, including nights, weekends, and overtime as needed. 1 year of relevant work experience, including management of people and retail operations. Preferred Qualifications: At least 1 year prior merchandising and/or operational experience. At least 1 year leadership experience, preferably big box retail. Knowledge of the home improvement industry. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 + years of previous related work experience Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: 1+ year of previous leadership Experience Preferred Leadership Experience: 1+ year of previous leadership Experience Certifications: None Competencies: Decision Quality Self-Development Situational Adaptability Customer Focus Manages Conflict Develops Talent Manages Conflict

Pro Experience Manager

Fresha

<div>
 
 
 The AI-powered OS for beauty, wellness and self-care
 
 
 
 
 
 
 
 About Fresha
 
 
 
 Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
 
 
 
 
 
 Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
 
 
 
 
 
 The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
 
 
 
 
 
 Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
 
 
 
 
 
 Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
 
 
 
 
 
 The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
 
 
 
 
 
 Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to come and join our global business.
 
 
 
 
 
 Reporting into Team Lead, Professional Services, Europe &amp; GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound &amp; Outbound channels.
 
 
 
 
 
 This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
 
 
 To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.
 
 
 
 
 <ul>
 <li>
 For this particular role we require Fluent Arabic reading, speaking and writing proficiency.
 </li>
 </ul>
 
 
 
 
 
 KPIs
 
 
 <ul>
 <li>
 Onboarding Lead time - average of 7 business days per Professional Services Specialist
 </li>
 </ul>
 
 
 
 
 
 Partner Onboarding
 
 
 <ul>
 <li>
 Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan
 </li>
 <li>
 Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software &amp; the Marketplace in order to provide solutions into the Partners&rsquo; business requirements
 </li>
 <li>
 Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates
 </li>
 <li>
 Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features
 </li>
 <li>
 Assist our partners in representing themselves in the best possible manner on our platform
 </li>
 </ul>
 
 
 
 
 
 Marketplace
 
 
 <ul>
 <li>
 Provide continuous quality assurance on the Marketplace to ensure this looks good at all time
 </li>
 <li>
 Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams
 </li>
 </ul>
 
 
 
 
 
 Additional Ad-Hoc
 
 
 <ul>
 <li>
 Comfortable presenting information, and open to feedback
 </li>
 <li>
 Cover other team members Partner projects to ensure we win as a team
 </li>
 <li>
 Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence
 </li>
 <li>
 Proactively search for new features, processes &amp; opportunities that may optimize our own internal processes, improve Partner experience and drive conversions
 </li>
 <li>
 This list is not exhaustive and there may be other activities you are required to deliver.
 </li>
 </ul>
 
 
 
 
 
 Skills, Experience &amp; Qualifications Required
 
 
 <ul>
 <li>
 Commercially minded, understanding critical needs of Partners onboarding
 </li>
 <li>
 Managing expectations of Partner right from the start
 </li>
 <li>
 Exceptionally high organizational and time management skillsExcellent oral and written communication skills
 </li>
 <li>
 Proficient in Excel and data cleaning an asset
 </li>
 <li>
 Project coordination experience or certification highly desired
 </li>
 <li>
 Experience working in the Beauty &amp; Wellness sector or previous start-up/scale-up tech company environment an asset
 </li>
 <li>
 Ability to identify problems and opportunities as well as offer or implement actions and solutions
 </li>
 <li>
 Strong analytical and troubleshooting skills
 </li>
 <li>
 An ability to influence others through effective communication and negotiations
 </li>
 <li>
 Flexible and comfortable working in a fast-paced and changing environment
 </li>
 <li>
 Creative thinking and problem-solving mindset
 </li>
 <li>
 Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
 </li>
 <li>
 Team player - must be happy to &lsquo;roll sleeves up&rsquo; and assist the team whenever required
 </li>
 <li>
 Self-starter and highly proactive approach
 </li>
 <li>
 At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
 </li>
 </ul>
 
 
 
 
 
 Interview Process
 
 
 <ul>
 <li>
 Screen Call - Video-call with a member from the Talent Team (30m)
 </li>
 <li>
 Skills &amp; Experience - Video-call with PSS Hiring Team (30m)
 </li>
 <li>
 Technical Ability &amp; Cultural Assessment - In-person with PSS Team Lead, GCC and GCC GM
 </li>
 <li>
 We aim to finalise the entire interview process and deliver feedback within 2 weeks.
 </li>
 </ul>
 
 
 
 
 Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
 
 
 
 
 
 
 Inclusive workforce
 
 
 
 At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
 
 
 
 
 
 We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
 
 
 
 
 
 We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
 
 
 
 
 
 If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
 
 
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
</div>

Professional Services Specialist (Dubai)

Youth Development, Inc

<div><div>Exempt : No
</div><div>Type : Regular Full-Time
</div><div>Department : EET
</div><div>Location : 120 
</div><div></div> 
<div><div>CASE MANAGER II:
</div><div>Under the direct supervision of the Program Manager and/or Clinical Manager. Will provide case management services for assigned target population in PIBH assigned programs. 
</div><div></div> 
<div>MINIMUM QUALIFICATIONS:
</div><div>&bull; Bachelor&rsquo;s degree in social work or related counseling field of study and two (2) years&rsquo; experience providing case management services to children and families; or six (6) years&rsquo; experience providing services to children, youth and families, and/or a combination of education and experience to equal eight (8) years.
</div><div>&bull; Extensive knowledge of community resources and ability to work efficiently with public and private agency professionals
</div><div>&bull; Ability to complete assessment, service planning and service coordination with high-risk clients
</div><div>&bull; Ability to establish an effective professional manner in all dealings with clients and the public
</div><div>&bull; Ability to exhibit emotional maturity and good judgement, to include high standards of morals and speech.
</div><div>&bull; Must be dependable and flexible with regard to working hours
</div><div>&bull; Ability to follow and carry out written and oral instructions, quickly and accurately.
</div><div>&bull; Must possess basic computer skills.
</div><div>&bull; Must be able to use discretion in all facets of work-related situations.
</div><div>&bull; Ability to perform all work rapidly and accurately, meeting all deadlines when applicable.
</div><div>&bull; Must keep abreast of modern techniques and methods used in individual and group sessions. 
</div><div></div> 
<div>DUTIES &amp; RESPONSIBILITIES (Not Inclusive):
</div><div>&bull; Will accept assigned referrals and complete case management needs assessment.
</div><div>&bull; Will develop a crisis/safety plan with all clients
</div><div>&bull; Will develop a service plan to identify all the areas of services to be provided including goals and objectives for each service
</div><div>&bull; Will participate in weekly supervision with identified Clinical Manager or Supervisor
</div><div>&bull; Will participate in monthly group supervision
</div><div>&bull; Will facilitate access to services for clients in the area of medical, social, educational, vocational, legal and therapeutic care
</div><div>&bull; Will work cooperatively and collaboratively with the assigned Clinical Therapist (if applicable).
</div><div>&bull; Will monitor and evaluate the provision of client services on an ongoing basis.
</div><div>&bull; Will provide advocacy and referral services on behalf of clients
</div><div>&bull; Will provide family support referrals
</div><div>&bull; Will provide safety and risk assessment services to clients
</div><div>&bull; Will provide substance abuse treatment referral services.
</div><div>&bull; Will get certified in any identified curricula specified by supervisor or funder
</div><div>&bull; Will be proficient in the Tiered Level Case Management system
</div><div>&bull; Will provide crisis intervention services
</div><div>&bull; Will provide life skills, parenting, and conflict management training
</div><div>&bull; Will provide follow up services for all clients discharged from the program
</div><div>&bull; Will maintain comprehensive client records and generate reports as required.
</div><div>&bull; Other duties as assigned 
</div><div></div> 
<div>JOB CHARACTERISTICS/PHYSICAL DEMANDS:
</div><div>This is a professional position which requires organizational and communication skills, as well as judgment, tact and diplomacy in contacts with Youth Development, Inc. employees, community residents, parents and local government agencies. Strict adherence is required to all regulations concerning confidentiality. Project management experience preferred. 
</div><div></div> 
<div>Good general health. Physical will be required at time of hire. Background investigation to include fingerprinting will be required. Frequent travel is required. Valid driver&rsquo;s license and proof of satisfactory car insurance are required. Must be able to perform essential job duties with or without reasonable accommodation. 
</div><div></div> 
<div>Youth Development, Inc. is an at-will employer. Employment is by mutual consent of the company and employee, and either may terminate the relationship at any time with or without cause or advance notice. This job is contingent upon funding; however, availability of funding is not a guarantee of continued employment, nor does it imply any specific term of employment. 
</div><div></div> 
<div>SUPERVISION RECEIVED:
</div><div>Under direct supervision of the Program Manager or Clinical Manager</div></div></div>

Case Manager II

Consistent Care Services

FCS Housing &amp; Employment Case Manager / Sober Living House ManagerPosition SummaryThe FCS Housing &amp; Employment Case Manager / Sober Living House Manager is responsible for supporting individuals with behavioral health, substance use, housing instability, and employment barriers as they work toward long-term recovery, self-sufficiency, and community integration.This dual-role position provides intensive Housing and Employment Services under Washington State's Foundational Community Supports (FCS) program while also overseeing the daily operations, resident accountability, safety, and recovery-focused environment of one or more sober living homes.The Case Manager serves as an advocate, mentor, coach, and recovery support professional who helps individuals obtain and maintain housing, secure competitive employment, build independent living skills, and successfully sustain long-term recovery in a structured, supportive living environment.The ideal candidate is compassionate, highly organized, recovery-oriented, and capable of maintaining professional boundaries while supporting residents through challenging life transitions.Essential Duties and ResponsibilitiesFCS Housing Services<ul><li>Conduct comprehensive assessments of housing barriers, strengths, needs, and goals.</li><li>Develop and maintain individualized Housing Support Plans.</li><li>Assist participants in locating, obtaining, and maintaining safe and stable housing.</li><li>Support participants with housing applications, lease agreements, landlord communication, and housing retention strategies.</li><li>Coordinate housing resources, rental assistance programs, and community-based services.</li><li>Assist participants with independent living skills, budgeting, transportation, and community integration.</li><li>Conduct regular home visits and community-based meetings.</li><li>Maintain compliance with all FCS documentation, billing, and service requirements.</li></ul>FCS Supported Employment Services<ul><li>Conduct employment assessments to identify vocational interests, skills, strengths, and barriers.</li><li>Develop individualized Employment Plans and measurable employment goals.</li><li>Assist participants with job searches, resume development, interview preparation, and application completion.</li><li>Provide job coaching, employment retention support, and workplace problem-solving assistance.</li><li>Build relationships with local employers and community partners.</li><li>Assist participants in obtaining vocational training, certifications, and educational opportunities.</li><li>Support participants in maintaining competitive employment and career advancement.</li></ul>Sober Living House Management<ul><li>Oversee daily operations of assigned recovery residences or sober living homes.</li><li>Ensure residents understand and comply with house rules, expectations, curfews, and recovery standards.</li><li>Conduct resident orientations and intake meetings.</li><li>Facilitate resident accountability, conflict resolution, and positive community living.</li><li>Coordinate resident move-ins, room assignments, and discharge planning.</li><li>Monitor resident progress toward recovery, housing, employment, and personal goals.</li><li>Collaborate with house operators, clinical providers, treatment teams, probation officers, and community partners.</li><li>Ensure homes remain safe, supportive, clean, and recovery-focused environments.</li><li>Coordinate drug screenings, breathalyzer testing, room inspections, and other accountability measures as required by program standards.</li><li>Address resident concerns, disputes, and behavioral issues promptly and professionally.</li></ul>Recovery Support &amp; Advocacy<ul><li>Provide recovery-oriented coaching and encouragement.</li><li>Assist residents in developing healthy coping skills, relapse prevention strategies, and recovery support networks.</li><li>Connect residents to outpatient treatment, behavioral health services, medication management, peer support, and recovery meetings.</li><li>Support participants in navigating legal obligations, probation requirements, court mandates, and community supervision expectations.</li><li>Encourage personal responsibility, accountability, and independent decision-making.</li></ul>Crisis Intervention<ul><li>Respond to resident crises, conflicts, relapse events, and behavioral health concerns.</li><li>Utilize de-escalation techniques and trauma-informed approaches.</li><li>Coordinate emergency services and crisis response resources when necessary.</li><li>Document incidents accurately and timely.</li><li>Facilitate safe transitions, transfers, or discharges when appropriate.</li></ul>Documentation &amp; Compliance<ul><li>Maintain accurate, timely, and professional case records.</li><li>Complete all required FCS documentation, assessments, service plans, progress notes, and billing requirements.</li><li>Maintain confidentiality in accordance with HIPAA, 42 CFR Part 2, and company policies.</li><li>Participate in audits, quality assurance reviews, and compliance activities.</li><li>Submit reports, documentation, and productivity requirements within established timelines.</li></ul>QualificationsEducationPreferred:<ul><li>Bachelor's Degree in Social Work, Psychology, Human Services, Behavioral Health, Counseling, Sociology, Criminal Justice, or a related field.</li></ul>Equivalent education and experience may be considered.ExperiencePreferred:<ul><li>Two (2) years of experience in behavioral health, substance use treatment, housing services, employment services, case management, peer support, recovery residences, or community-based social services.</li><li>Experience working with individuals experiencing substance use disorders, mental health challenges, homelessness, justice system involvement, or employment barriers.</li></ul>Lived ExperienceIndividuals with lived experience in addiction recovery are strongly encouraged to apply.Preferred:<ul><li>Minimum of five (5) years of continuous recovery.</li></ul>Preferred Certifications<ul><li>Certified Peer Counselor (CPC)</li><li>Certified Peer Recovery Specialist (CPRS)</li><li>Certified Chemical Dependency Professional (CDP)</li><li>Substance Use Disorder Professional (SUDP)</li><li>Other behavioral health or recovery-support certifications</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Strong understanding of recovery-oriented systems of care.</li><li>Knowledge of housing-first and supportive employment principles.</li><li>Understanding of substance use disorders, relapse prevention, and recovery support practices.</li><li>Ability to establish professional boundaries while building trusting relationships.</li><li>Strong conflict resolution and crisis intervention skills.</li><li>Excellent verbal and written communication skills.</li><li>Ability to work independently in community-based settings.</li><li>Strong organizational, documentation, and time-management skills.</li><li>Ability to maintain confidentiality and professional ethics.</li></ul>Requirements<ul><li>Valid driver's license and insurable driving record.</li><li>Reliable transportation.</li><li>Ability to travel throughout assigned service areas.</li><li>Ability to pass background screening requirements.</li><li>Ability to pass drug screening requirements consistent with company policy.</li><li>Ability to work occasional evenings, weekends, and respond to urgent resident situations when necessary.</li></ul>Physical Requirements<ul><li>Frequent driving and community-based travel.</li><li>Ability to navigate stairs and multiple residential environments.</li><li>Ability to lift up to 25 pounds occasionally.</li><li>Ability to spend extended periods walking, standing, and sitting.</li></ul>Success MeasuresSuccess in this role is measured by:<ul><li>Housing stability and retention outcomes.</li><li>Employment placement and retention outcomes.</li><li>Resident engagement and recovery progress.</li><li>Compliance with FCS documentation and billing standards.</li><li>Safe and effective operation of recovery residences.</li><li>Positive resident experiences and program outcomes.</li><li>Collaboration with community partners and treatment providers.</li><li>Adherence to company values, policies, and professional standards.</li></ul>Job Type: Full-timePay: From $24.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Experience:<ul><li>S.U.D.: 2 years (Required)</li><li>Case management: 2 years (Required)</li><li>S.M.I.: 2 years (Preferred)</li></ul>Location:<ul><li>Spokane, WA 99201 (Required)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul>Work Location: In person

Case Manager-FCS Housing & Employment & Sober Living House Manager-$24hr+ Incentive Bonuses

Independent Living Partners LLC

Independent Living Partners is seeking a dedicated and compassionate Case Manager to join our team. The Case Manager will play a vital role in supporting individuals and families by providing comprehensive case management services. This position involves assessing client needs, developing personalized care plans, and coordinating resources to facilitate positive outcomes. The ideal candidate will possess strong skills in waiver case management, care coordination, Targeted Mental Health Case Management, crisis management, motivational interviewing, and workforce development, with a commitment to enhancing the well-being of individuals served.We are seeking a proven leader with extensive waiver case management experience who can effectively collaborate with a seasoned team in disability servicesKey Responsibilities<ul><li>Accept and process referrals; complete client intakes and discharges within established timelines</li><li>Assess areas in the client&rsquo;s life where assistance is needed</li><li>Conduct thorough assessments of clients' needs and strengths to develop tailored service plans</li><li>Utilize motivational interviewing techniques to empower clients in their decision-making processes</li><li>Inform clients or legal guardians of service options that best meet their needs</li><li>Monitor client progress and adjust service plans as necessary to ensure ensure appropriate and effective service delivery</li><li>Assist clients and their families in accessing services, resources, and informal supports: including medical, social, educational, and other services regardless of funding source</li><li>Coordinate services between providers and clients</li><li>Conduct annual renewals, semiannual visits, and monthly check-ins per waiver guidelines</li><li>Coordinate services with interdisciplinary teams to ensure continuity of care</li><li>Maintain accurate and up-to-date documentation in compliance with lead agency and regulatory requirements</li><li>Maintain required billable hours; complete documentation promptly; and ensure client progress is tracked and communicated with the interdisciplinary team</li><li>Provide crisis assessment and intervention to support client safety and well-being</li><li>Provide oversight and leadership for the case management program</li><li>Supervise and mentor new staff or interns as needed to enhance team performance and client care</li><li>Conduct file audits to ensure regulatory compliance</li><li>Complete internal investigations and handle maltreatment reporting</li><li>Conduct quality assurance audits and assist with licensing surveys</li><li>Perform all case manager duties and responsibilities as required by DHS and county</li></ul>Strong knowledge of community resources, disability waivers, targeted mental health case management, Veteran Services and service coordinationIf you are passionate about making a difference in the lives of others and possess the required experience, qualifications &amp; skills, we encourage you to apply for this rewarding opportunity as a Case Manager.Minimum Qualifications<ul><li>A bachelor's degree in Social Work, Special Education, Psychology, Nursing, Human Services, or another related field focused on the education or treatment of individuals with developmental disabilities, mental health or related conditions.</li><li>2 years of waiver (CADI, BI, CAC, DD) case management experience</li></ul>Skills<ul><li>Experience in waiver case management, targeted mental health case management &amp; care coordination is highly preferred</li><li>4 years of experience as a 245D Designated Coordinator</li><li>Proficiency in crisis intervention strategies and behavioral health practices.</li><li>Familiarity with disability services</li><li>Strong interpersonal skills with the ability to build rapport with diverse populations.</li><li>Excellent organizational skills and attention to detail for effective case documentation.</li><li>Ability to work independently as well as collaboratively within a multidisciplinary team environment.</li><li>Commitment to ongoing professional development and staying current with best practices in case management.</li></ul>Join us in making a difference in the lives of those we serve by applying your expertise as a Case Manager.Job Type: Full-timePay: $26.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li></ul>Work Location: On the road

Case Manager-waiver case management

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