professional services specialist

Fresha

Reporting into Team Lead, Professional Services, Europe &amp; GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound &amp; Outbound channels.This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.For this particular role we require Fluent Arabic reading, speaking and writing proficiency.<div><div> KPIs <ul> <ul> <li>Onboarding Lead time - average of 7 business days per Professional Services Specialist</li> </ul> </ul> </div></div><div> Partner Onboarding <ul> <ul> <li>Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan</li> <li>Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software &amp; the Marketplace in order to provide solutions into the Partners business requirements</li> <li>Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates</li> <li>Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features</li> <li>Assist our partners in representing themselves in the best possible manner on our platform</li> </ul> </ul> </div><div> Marketplace <ul> <ul> <li>Provide continuous quality assurance on the Marketplace to ensure this looks good at all time</li> <li>Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams</li> </ul> </ul> </div><div> Additional Ad-Hoc <ul> <ul> <li>Comfortable presenting information, and open to feedback</li> <li>Cover other team members Partner projects to ensure we win as a team</li> <li>Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence</li> <li>Proactively search for new features, processes &amp; opportunities that may optimize our own internal processes, improve Partner experience and drive conversions</li> <li>This list is not exhaustive and there may be other activities you are required to deliver.</li> </ul> </ul> </div>

Professional Services Specialist

Enea

<div>Ready to make a difference and grow in a role that values your skills and creativity? As a Professional Services Consultant with our EMEA Global Services team, you&rsquo;ll play a key role in delivering cutting-edge Traffic Management solutions that drive success for our customers. If you&rsquo;re excited about using your expertise to solve complex challenges in a dynamic, supportive environment, we&rsquo;d love to have you on our team!
Role and Key Responsibilities 
As a Professional Services Consultant with our EMEA Global Services team, you&rsquo;ll have the exciting opportunity to lead customer implementations in the fast-paced mobile data field. Your expertise will be key to managing tasks, gathering insights, and ensuring projects are executed flawlessly, from start to finish. You&rsquo;ll play an integral role in software implementations, delivering high-quality solutions on time and within budget. Joining our team means you&rsquo;ll work in a collaborative and supportive environment where your skills and ideas are valued. You'll have the chance to grow, expand your expertise, and directly contribute to the success of both our customers and ENEA. It&rsquo;s an opportunity to make a real impact, all while being part of a team that empowers and inspires. The role is open to candidates in Pune &amp; Egypt.
Key responsibilities include: 
<ul>
</ul><ul><li>Lead Professional Services Projects: Take the lead in implementing Enea&rsquo;s cutting- edge Traffic Management Software Solutions at customer sites across Europe, the Middle East, and Africa, with travel flexibility (estimated 30-50%).</li>
<li>Collaborative Teamwork: Partner with diverse teams across Engineering, Customer Support, and Sales to ensure smooth project execution, sharing your insights to help the team thrive together.</li>
<li>Problem Solving &amp; Support: Use your expertise to troubleshoot and resolve project issues, collaborating with team members to find the best solutions and keep projects on track.</li>
<li>Ongoing Learning &amp; Growth: Continuously build your technical knowledge of Enea&rsquo;s Traffic Management software and stay at the forefront of key technologies like OS, Networking, and Virtualization.</li>
<li>Knowledge Sharing &amp; Mentorship: Share your expertise with peers, contribute to post-project analysis, and foster an environment of ongoing learning and growth within the team.</li>
<li>Drive Project Success: Deliver projects on time, within budget, and to the highest standards, ensuring customer satisfaction while maintaining professionalism and technical excellence.</li></ul> 
<ul>
</ul>Qualifications, Key Skills and Competence 
 
<ul><li>Bachelor&rsquo;s degree in computer science or a related field &ndash; We value your educational background and the knowledge you bring to the table!.</li>
<li>Solid experience in Telecom industry with familiarity of 3GPP standards, including 4G/5G solutions and integrations.</li>
<li>Experience in Linux systems administration (CentOS/RedHat) with a focus on high availability &ndash; If you enjoy working with stable and scalable systems, this is for you.</li>
<li>Strong understanding of TCP/IP and networking fundamentals &ndash; You&rsquo;ll use your expertise to design and troubleshoot networks, ensuring smooth and efficient performance.</li>
<li>Experience with network troubleshooting tools &ndash; If you love solving complex issues and improving systems, you&rsquo;ll enjoy this aspect of the role.</li>
<li>Scripting skills (Shell, Perl, Python, etc.) &ndash; You have the ability to automate tasks and create efficient solutions.</li>
<li>Familiarity with Server Virtualization and Containerization technologies (OpenStack, VMware, Kubernetes, OpenShift) &ndash; perfect for someone eager to expand their expertise in cutting-edge technologies and drive innovation.</li>
<li>Willingness to travel (up to 50%) &ndash; If you enjoy working with diverse teams and clients across the region, this role offers exciting travel opportunities!.</li>
<li>Experience working with Deep Packet Inspection (DPI) solutions and their interfaces will give you an edge!.</li>
<li>Proven problem-solving skills under pressure &ndash; You&rsquo;ll thrive in a fast-paced environment, tackling challenges head-on and delivering solutions on time.</li>
<li>Fluent in English &ndash; You&rsquo;ll communicate effectively with teams and customers around the world.</li></ul> 
What can Enea offer you? 
At Enea, we strive to create an environment where you can thrive both professionally and personally. We offer:<ul>
<li>
Flexible hybrid work: A modern work model that supports a healthy work&ndash;life balance.</li>
<li>Collaborative environment: A dynamic, globally connected team culture that fosters engagement in cybersecurity initiatives and cross-regional projects.</li>
<li>Inclusive culture: A diverse and inclusive workplace that values your voice and promotes mutual respect and collaboration.</li>
<li>Competitive compensation: A competitive salary package complemented by region-specific benefits.</li>
<li>Ongoing learning and career development: Continuous learning opportunities and clearly defined career paths to support your professional growth across the organization.</li>
</ul>
Does this sound exciting? We would love to learn more about you! Apply today &ndash; we review applications on an ongoing basis and may fill the position before the final deadline. 


About Enea
We are a world-leading specialist in advanced telecom and cybersecurity software with a vision to make the world's communications safer and more efficient. Our solutions connect, optimize, and protect communications between companies, people, devices, and things worldwide. We are present in over 80 markets and billions of people rely on our technology every day when they connect to mobile networks or use the Internet. Enea is headquartered in Stockholm, Sweden and is listed on NASDAQ Stockholm.</div>

Professional Services Consultant

Intercom

<div><div>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</div><div><h2 class="jobSectionHeader">
What's the opportunity?</h2>

It&rsquo;s an exciting time in the Customer Support industry - Intercom and more specifically Fin AI Agent is transforming the way our customers do business and driving innovation to their Support Model! The Professional Services team is crucial to this process and we pride ourselves on the level of partnership our customers receive. Whether purchasing Intercom for the first time, expanding Intercom use to a new team, or adopting new features - customers want trusted advisors to guide them through the process.

As an AI Deployment Specialist at Intercom, you&rsquo;ll share ownership of our Customers&rsquo; success alongside other members of our Professional Services team. Your primary responsibility is helping customers implement Intercom&rsquo;s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business.

AI Deployment Specialists have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you&rsquo;re in the right place.
<h2 class="jobSectionHeader">
What will I be doing?</h2>
<ul><li>You will act as the main product expert during our customer&rsquo;s deployment of Fin AI Agent for Customer Support</li>
<li>You&rsquo;ll partner with the rest of the Professional Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients</li>
<li>You&rsquo;ll facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans</li>
<li>You&rsquo;ll work closely with Project Managers and AI Agent Engineers to complete tasks on the deployment plan or enable customers to complete</li>
<li>You&rsquo;ll execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features</li>
<li>You&rsquo;ll help drive success of the Professional Services Team by exceeding the measured Key Performance Indicators for your Project Portfolio</li>
<li>You&rsquo;ll collaborate with our Customer Support and R&amp;D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements</li>
<li>You&rsquo;ll collaborate with our Customer Education Team to ensure our self-serve materials are up to date and best in class</li>
</ul><h2 class="jobSectionHeader">What skills do I need?</h2>
<ul><li>4+ years of work experience, with 2+ years in a customer-facing role</li>
<li>Positivity: A genuine interest in the work you do and a positive attitude!</li>
<li>Curiosity: a passion for learning, for technology, and for solving problems</li>
<li>Training: the ability to make complex topics simple to understand</li>
<li>Rapport Building: comfortable working with customers via video calls</li>
<li>Adaptability: change is constant and the Professional Services Team values experimentation to find the best processes and solutions</li>
<li>Demonstrate the Intercom Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic</li>
</ul><h2 class="jobSectionHeader">Bonus skills &amp; attributes</h2>
<ul><li>Experience training on software, experience with Intercom, or experience with other SaaS products</li>
<li>Experience with AI Agents and / or Large Language Models</li>
<li>Past experience in Customer Success, Support, Sales Engineering, Consulting</li>
<li>Great examples of self started projects with measurable success</li>
<li>Experience with RESTful API Integrations</li>
</ul><h2 class="jobSectionHeader">Benefits</h2>

We are a well-treated bunch, with awesome benefits! If there&rsquo;s something important to you that&rsquo;s not on this list, talk to us!
<ul>
<li>Competitive salary and meaningful equity</li>
<li>Comprehensive medical, dental, and vision coverage</li>
<li>Regular compensation reviews - great work is rewarded!</li>
<li>Flexible paid time off policy</li>
<li>Paid Parental Leave Program</li>
<li>401k plan &amp; match</li>
<li>In-office bicycle storage</li>
<li>Fun events for Intercomrades, friends, and family!</li>
</ul>
<ul><li>Proof of eligibility to work in the United States is required.</li></ul>

The base salary range for candidates within the San Francisco Bay Area is $120,000 - $143,298. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).</div><div>
Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.</div></div>

AI Deployment Specialist

Contentsquare

<div>
 Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers&rsquo; whole online journey.
 
 
 We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We&rsquo;re here to stay&mdash;and we&rsquo;re looking for team members who are excited to drive impact and help us scale even further.
 
 
 Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler&mdash;for our customers, their customers, and each other.
 
 
 
 Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.
 
 
 
 
 About the job:
 
 
 
 The mission of the Professional Services Operations team is to align Professional Services strategy to its execution. As a member of the team you will drive critical business insights for our teams while partnering with Proserve leaders to fundamentally improve how we execute. As an entrepreneurial, organized and analytical problem-solver, you will be responsible for optimizing business reporting, driving data quality, and participating in continuous improvement projects for the Proserve organization.
 
 
 
 What you&rsquo;ll do:
 
 
 
 
 Measurement and Reporting:
 
 
 
 <ul>
 <li>
 Build reports and visualizations with Professional Services key metrics to help the team understand strategy effectiveness.
 </li>
 <li>
 Conduct deep dive analysis to identify drivers of Professional Services performance and generate insights for future changes.
 </li>
 <li>
 Quickly digest or develop new KPIs, ask the right questions, and effectively interpret and act on what it's telling you and what it's not telling you.
 </li>
 <li>
 Monitor Professional Services KPIs and explain deviations from the norm.
 </li>
 <li>
 Deliver sophisticated analyses to senior leadership that provide thoughtful evaluation of data.
 </li>
 <li>
 Partner with the Product, Revenue Operations, and Enterprise Analytics teams for building reporting methods.
 </li>
 <li>
 Proactively identify opportunities to automate reporting and data collection processes.
 </li>
 <li>
 Collaborate with internal Professional Services teams to gather benchmark data and other insights.
 
 
 </li>
 </ul>
 
 Data Analysis:
 
 
 
 <ul>
 <li>
 Use statistical tools and methods to analyze data from various sources.
 </li>
 <li>
 Automate analysis through insightful dashboards.
 </li>
 <li>
 Communicate findings to stakeholders in a clear and actionable manner.
 </li>
 <li>
 Continuously monitor data quality.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need to Succeed:
 
 
 
 <ul>
 <li>
 2+ years in RevOps, Professional Services Ops, or Customer Success Ops focused on data analysis, reporting, and data visualization.
 </li>
 <li>
 Deep familiarity with SaaS contract terminology, forecasting, sales, and post‑sales processes.
 </li>
 <li>
 Fluent professional English with strong written and verbal communication.
 </li>
 <li>
 Experience working with Salesforce and Google Workspace.
 </li>
 <li>
 Discipline in enforcing data quality rules, governance, and documentation best practices.
 </li>
 <li>
 Strong grasp of statistical analysis/modeling and the ability to translate data into actionable insights.
 </li>
 <li>
 Self‑starter with excellent organization, project/time management, attention to detail, and creative problem‑solving; thrives under tight deadlines and collaborates well in a global team.
 </li>
 <li>
 Proven ability to build automated dashboards/reporting, define new KPIs, and explain performance variance clearly.
 
 
 </li>
 </ul>
 
 Why you should join Contentsquare
 
 
 
 We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we&rsquo;re aligned with the employees' needs.
 
 
 Here are a few we want to highlight:
 
 
 <ul>
 <li>
 Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
 </li>
 <li>
 Work flexibility: hybrid and remote work policies
 </li>
 <li>
 Generous paid time-off policy (every location is different)
 </li>
 <li>
 Immediate eligibility for birthing and non-birthing parental leave
 </li>
 <li>
 Wellbeing and Home Office allowances
 </li>
 <li>
 A Culture Crew in every country we&rsquo;re based in to coordinate regular activities for employees to get to know each other and bond outside of work
 </li>
 <li>
 Every full-time employee receives stock options, allowing them to share in the company&rsquo;s success
 </li>
 <li>
 We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
 </li>
 <li>
 And more benefits tailored to each country
 
 
 </li>
 </ul>
 
 Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
 
 
 
 
 Your personal data is used by Contentsquare for recruitment purposes only. Read our
 
 
 Job Candidate Privacy Notice
 
 
 to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal
 
 
 here
 
 
 .
 
 
 
 
 Your personal data will be securely stored in our hosting provider&rsquo;s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
 
</div>

Professional Services Operations Analyst

Fortinet

<div>The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of medium-to-high complexity.
He/she focuses on the implementation aspects of project delivery, such as implementing firewall and other enhanced security products, as well as optimizing and operating these services, along with any related documentation.
The position requires a team player with excellent written and verbal communication skills who follows a structured approach to implementing IT security solutions.
Responsibilities
The Professional Services Consultant:
<ul><li>Develops a clear overall understanding of the customer engagement (objectives, project scope, business and technical requirements).
</li><li>Participates in architecture design workshops with customers and/or partners and provides input as necessary.
</li><li>Develops project related documents with any required technical architecture diagrams. These documents might include: High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc&hellip;
</li><li>Participates in scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers' requirements.
</li><li>Ensures that project documents are accurate, complete, current and stored appropriately.
</li><li>Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment.
</li><li>Assists customers through the rollout, migration or go-live phase for the deployed security solution.
</li><li>Performs knowledge transfer sessions for customer&rsquo;s staff on the relevant Fortinet security solutions.
</li><li>Resolves and/or escalates issues in a timely fashion.
</li><li>Minimizes Fortinet&rsquo;s exposure and risk on projects.
</li><li>Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc&hellip;).
</li><li>Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).
</li></ul>Job Requirements :
<ul><li>10+ years&rsquo; experience in LAN/WAN/Internet consulting, support and/or administration.
</li><li>6+ years&rsquo; experience with Network Security Products.
</li><li>Experience working as a Professional Services senior consultant or engineer is a plus.
</li><li>Expertise in NGFW and at least 2 of the following technologies: Email Security, Advanced Thread Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud-based security technologies.
</li><li>Very good presentation and technical documentation skills.
</li><li>Good troubleshooting skills with a structured approach to problem solving.
</li><li>Proven ability to work independently and in a team-oriented, collaborative environment.
</li><li>Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments.
</li><li>Ability to adapt seamlessly to shifting priorities, demands and timelines.
</li><li>Flexible working hours.
</li><li>Positive customer service attitude with very good soft skills.
</li><li>Ability to bring projects to successful completion through political sensitivity.
</li><li>Strong commitment and self-driven individual.
</li></ul>Education
<ul><li>Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.</li></ul></div>

Professional Services Consultant - Riyadh

Nexthink

<div>
 
 
 
 Company Description
 
 
 
 Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 millionemployees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
 
 
 
 Job Description
 
 
 
 The Professional Services Consultant is an integral part of the services organization and a customer-facingrepresentative of the company. The consultant is responsible for ensuring that the company&rsquo;s products are implemented within a customer&rsquo;s organization in such a way as to meet or exceed a customer&rsquo;s reasonable expectations of the solution&rsquo;s technical and business benefits.
 
 
 The Professional Services Consultant&rsquo;s role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. The ability to travel to and work from a customer&rsquo;s own office or site is essential as and when required.
 
 
 <ul>
 <li>
 Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all of Nexthink&rsquo;s products at an advanced level of competency during a project implementation.
 </li>
 <li>
 Install and configure Nexthink in line with the agreed solution design and prepare allrelevant technical project deliverables.
 </li>
 <li>
 Implement all technical aspects of service delivery to the required standard of quality.
 </li>
 <li>
 Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted.
 </li>
 <li>
 Understand customer requirementsto be able to advise and implement a relevant Nexthink solution in line with industry best practices.
 </li>
 <li>
 Be committed to customer satisfaction and referenceability.
 </li>
 <li>
 Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners
 </li>
 <li>
 Seek to continuously improve relevant technical knowledge and skills
 </li>
 <li>
 Contribute to our community forums by posting and publishing articles.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 5 years of experience in a software consulting role.
 </li>
 <li>
 Good troubleshooting skills and technical knowledge of IT operations and ITIL,
 </li>
 <li>
 Exposure to Digital Transformation projects, preferably End-User related,
 </li>
 <li>
 Excellent knowledge of Microsoft Windows clients and applications, MacOSis a plus
 </li>
 <li>
 Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API&rsquo;s),
 </li>
 <li>
 General awareness of the current industrystandards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST),
 </li>
 <li>
 Ability to quickly learn new technologies in an unsupervised environment,
 </li>
 <li>
 Excellent communication, customer-facing and teamwork skills,
 </li>
 <li>
 Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.
 </li>
 <li>
 Professional fluency in Arabic and English to support customer engagements.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers&rsquo; IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
 
 
 With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees &lsquo;Nexthinkers&rsquo; and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
 
 
 If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
 
 
 <ul>
 <li>
 💼 Permanent position and a competitive compensation package.
 </li>
 <li>
 🩺 Health insurance coverage for you and eligible dependents, including dental, vision, and alternative medicine options, with 100% coverage of healthcare premiums.
 </li>
 <li>
 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days.
 </li>
 <li>
 🏡 Hybrid work model.
 </li>
 <li>
 📚 Free access to professional training platforms to explore your interests and enhance your skills, ensuring continuous growth and success in your role.
 </li>
 <li>
 🍼 Family benefits, including 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months, and 6 weeks of fully paid leave for secondary caregivers.
 </li>
 <li>
 🤸 Up to $750 USD/year for gym membership reimbursement, supporting your journey towards a balanced and healthy lifestyle.
 </li>
 <li>
 📣  Bonuses for referring successful hires after three months of continuous employment.
 </li>
 </ul>
</div>

Professional Services Consutlant

<div>Company Description 
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. 
Job Description 
The Professional Services Consultant is an integral part of the services organization and a customer-facing representative of the company. The consultant is responsible for ensuring that the company&rsquo;s products are implemented within a customer&rsquo;s organization in such a way as to meet or exceed a customer&rsquo;s reasonable expectations of the solution&rsquo;s technical and business benefits.
The Professional Services Consultant&rsquo;s role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. The ability to travel to and work from a customer&rsquo;s own office or site is essential as and when required.<ul><li>
Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all of Nexthink&rsquo;s products at an advanced level of competency during a project implementation.</li><li>
Install and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables.</li><li>
Implement all technical aspects of service delivery to the required standard of quality.</li><li>
Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted.</li><li>
Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.</li><li>
Be committed to customer satisfaction and referenceability.</li><li>
Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners</li><li>
Seek to continuously improve relevant technical knowledge and skills</li><li>
Contribute to our community forums by posting and publishing articles.</li></ul>
#Li-Hybrid 
Qualifications 
<ul><li>
Minimum of 5 years of experience in a software consulting role.</li><li>
Good troubleshooting skills and technical knowledge of IT operations and ITIL,</li><li>
Exposure to Digital Transformation projects, preferably End-User related,</li><li>
Excellent knowledge of Microsoft Windows clients and applications, MacOS is a plus</li><li>
Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API&rsquo;s),</li><li>
General awareness of the current industry standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST),</li><li>
Ability to quickly learn new technologies in an unsupervised environment,</li><li>
Excellent communication, customer-facing and teamwork skills,</li><li>
Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.</li><li>
Professional fluency in Arabic and English to support customer engagements.</li></ul> 

Additional Information 
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers&rsquo; IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees &lsquo;Nexthinkers&rsquo; and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:<ul><li>
Permanent position and a competitive compensation package.</li><li>
Health insurance coverage for you and eligible dependents, including dental, vision, and alternative medicine options, with 100% coverage of healthcare premiums.</li><li>
&#65039; Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days.</li><li>
Hybrid work model.</li><li>
Free access to professional training platforms to explore your interests and enhance your skills, ensuring continuous growth and success in your role.</li><li>
Family benefits, including 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months, and 6 weeks of fully paid leave for secondary caregivers.</li><li>
Up to $750 USD/year for gym membership reimbursement, supporting your journey towards a balanced and healthy lifestyle.</li><li>
 Bonuses for referring successful hires after three months of continuous employment.</li></ul></div>

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