program case manager

SSG Project 180

<div>
 
 Title
 
 : Case Manager (I-III)
 
 
 
 Division:
 
 Project 180 - Rapid Diversion Program
 
 
 
 Pay Scale
 
 : $25.24 - $30.62/hour
 
 
 
 Location
 
 : Long Beach Courthouse
 
 
 
 The Organization
 
 
 
 SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).
 
 
 
 The Program
 
 
 
 The Rapid Diversion Program (RDP) is a County-operated program that diverts criminal defendants out of the criminal legal system at the early stages of the court process. The program provides in-court mental health evaluation, linkage to treatment services, and case management support to participants, whose criminal case is dismissed upon successful program completion.
 
 
 
 The Position
 
 
 
 Under the supervision of the Program Supervisor, the Rapid Diversion Program (RDP) Case Manager is responsible for providing wraparound, field based case management and rehabilitative services to a caseload of approximately 20 diversion clients. A successful RDP case manager will foster strong collaborative relationships with external treatment providers and RDP court staff. Success in this role hinges on actively engaging clients, supporting them in achieving meaningful recovery goals, and enhancing their utilization of community resources. Case manager (I-III) to be established based on years of relevant experience.
 
 
 
 Essential Functions
 
 
 
 
 Provide wraparound, field-based services to support recovery goals
 
 
 
 <ul>
 <li>
 Actively engage clients in services through the development of strong rapport, consistent contact and use of motivational interviewing. Provide outreach services as needed, meeting clients &ldquo;where they are at&rdquo; (service location, client&rsquo;s point of view).
 </li>
 <li>
 Services to target cornerstones of recovery oriented care (instilling hope, empowerment, self-responsibility and engaging in meaningful roles). Ensure service delivery is consistent with ethical standards and a harm reduction, strength based, trauma informed framework.
 </li>
 <li>
 Develop and maintain knowledge of available community resources. Complete needs assessment and link clients to community resources. Monitor ongoing participation in services/use of resources and facilitate problem solving to target barriers. Accompany clients to linkage appointments when appropriate.
 </li>
 <li>
 Teach prosocial and recovery skills (i.e. communication, problem solving, anger management skills) for long term stability in the community.
 </li>
 <li>
 Engage and join with collaterals (family members, court) as appropriate. Provide education related to mental health recovery to better support clients. Engage in client advocacy.
 </li>
 <li>
 Conduct custody pick ups from LA county jails.
 
 
 </li>
 </ul>
 
 Support clients in successfully adhering to court requirements
 
 
 
 <ul>
 <li>
 Support new clients in understanding the court process, appropriate court conduct, and their specific responsibilities for diversion.
 </li>
 <li>
 Assist clients in attending scheduled court appearances, providing transportation and accompaniment as necessary.
 </li>
 <li>
 Procure written progress reports from community providers and submit them to court within established deadlines.
 </li>
 <li>
 Cultivate and maintain strong relationships with RDP court staff, engaging in ongoing collaboration to ensure clients receive high-quality services consistent with clients responsibilities for diversion.
 
 
 </li>
 </ul>
 
 Documentation and Reporting
 
 
 
 <ul>
 <li>
 Maintain comprehensive case notes in the electronic health record per program guidelines.
 </li>
 <li>
 Participate in program data collection per program guidelines.
 
 
 </li>
 </ul>
 
 Fulfill baseline Project 180 staff expectations
 
 
 
 <ul>
 <li>
 Regular attendance required. Holiday or weekend work may be required.
 </li>
 <li>
 Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
 </li>
 <li>
 Perform other duties as needed.
 </li>
 <li>
 Maintain active license and/or registrations as applicable (i.e. BBS, CCAPP).
 
 
 </li>
 </ul>
 
 Skills And Abilities
 
 
 
 <ul>
 <li>
 Empathetic and relational: Demonstrates strong communication and relationship-building skills to effectively engage clients.
 </li>
 <li>
 Culturally competent: Understands and responds sensitively to diverse backgrounds, identities, and needs.
 </li>
 <li>
 Resourceful and efficient: Navigates and utilizes available resources quickly and effectively to support client outcomes.
 </li>
 <li>
 Collaborative: Works well within diverse teams to address complex challenges and achieve shared goals.
 </li>
 <li>
 Adaptable: Responds flexibly to shifting client needs and dynamic work environments.
 </li>
 <li>
 Critical thinker and problem solver: Applies analytical and creative thinking to overcome barriers and support client success.
 </li>
 <li>
 Detail-oriented and organized: Manages time effectively while maintaining accuracy and thorough documentation.
 </li>
 <li>
 Effective communicator: Delivers clear, professional, and solution-focused communication with clients, court partners, and the Project 180 RDP team.
 </li>
 <li>
 Emotionally intelligent: Accepts feedback constructively and navigates difficult situations with professionalism and diplomacy.
 </li>
 <li>
 Respectful and professional: Maintains courteous, helpful interactions and appropriate professional boundaries at all times.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 Experience working with culturally diverse populations.
 </li>
 <li>
 Valid CA driver&rsquo;s license, proof of insurance and own vehicle required. Ability to transport clients in personal vehicle as needed.
 </li>
 <li>
 Spanish speaking.
 </li>
 <li>
 Must not be on any type of legal supervision (probation or parole).
 </li>
 <li>
 Verification of Employment Eligibility and Background Check.
 </li>
 <li>
 Basic computer skills.
 </li>
 <li>
 Case Manager I: Less than 2 years case management experience
 </li>
 <li>
 Case Manager II: 2 years case management experience
 </li>
 <li>
 Case Manager III: 3 or more years of case management experience
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Previous case management experience.
 </li>
 <li>
 Lived experience with homelessness, mental health/substance use recovery or the criminal justice system.
 </li>
 <li>
 Experience working with the forensic and/or dual-diagnosed populations.
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities
 
 
 
 None
 
 
 
 Environmental Conditions (Working Conditions)
 
 
 
 Job duties are to be performed both in office and field settings, including the assigned courthouse.
 
 
 
 Physical Requirements
 
 
 
 The employee is expected to move about the worksite throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.
 
 
 
 Mental Requirements
 
 
 
 The employee must be able to do any/all of the following: perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines
</div>

Case Manager

Project 180

<div>Title: Case Manager (I-III) 
Division: Project 180 - Rapid Diversion Program 
Pay Scale: $25.24 - $30.62/hour 
Location: Long Beach Courthouse 
 
The Organization 
SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD). 
 
The Program 
The Rapid Diversion Program (RDP) is a County-operated program that diverts criminal defendants out of the criminal legal system at the early stages of the court process. The program provides in-court mental health evaluation, linkage to treatment services, and case management support to participants, whose criminal case is dismissed upon successful program completion. 
 
The Position 
Under the supervision of the Program Supervisor, the Rapid Diversion Program (RDP) Case Manager is responsible for providing wraparound, field based case management and rehabilitative services to a caseload of approximately 20 diversion clients. A successful RDP case manager will foster strong collaborative relationships with external treatment providers and RDP court staff. Success in this role hinges on actively engaging clients, supporting them in achieving meaningful recovery goals, and enhancing their utilization of community resources. Case manager (I-III) to be established based on years of relevant experience. 
 
Essential Functions 
Provide wraparound, field-based services to support recovery goals<ul><li>
Actively engage clients in services through the development of strong rapport, consistent contact and use of motivational interviewing. Provide outreach services as needed, meeting clients &ldquo;where they are at&rdquo; (service location, client&rsquo;s point of view).</li><li>
Services to target cornerstones of recovery oriented care (instilling hope, empowerment, self-responsibility and engaging in meaningful roles). Ensure service delivery is consistent with ethical standards and a harm reduction, strength based, trauma informed framework.</li><li>
Develop and maintain knowledge of available community resources. Complete needs assessment and link clients to community resources. Monitor ongoing participation in services/use of resources and facilitate problem solving to target barriers. Accompany clients to linkage appointments when appropriate.</li><li>
Teach prosocial and recovery skills (i.e. communication, problem solving, anger management skills) for long term stability in the community.</li><li>
Engage and join with collaterals (family members, court) as appropriate. Provide education related to mental health recovery to better support clients. Engage in client advocacy.</li><li>
Conduct custody pick ups from LA county jails.
</li></ul>Support clients in successfully adhering to court requirements<ul><li>
Support new clients in understanding the court process, appropriate court conduct, and their specific responsibilities for diversion.</li><li>
Assist clients in attending scheduled court appearances, providing transportation and accompaniment as necessary.</li><li>
Procure written progress reports from community providers and submit them to court within established deadlines.</li><li>
Cultivate and maintain strong relationships with RDP court staff, engaging in ongoing collaboration to ensure clients receive high-quality services consistent with clients responsibilities for diversion.</li></ul>
Documentation and Reporting<ul><li>
Maintain comprehensive case notes in the electronic health record per program guidelines.</li><li>
Participate in program data collection per program guidelines.
</li></ul>Fulfill baseline Project 180 staff expectations<ul><li>
Regular attendance required. Holiday or weekend work may be required.</li><li>
Maintain and uphold Agency mission statement, values, policies, procedures, and principles.</li><li>
Perform other duties as needed.</li><li>
Maintain active license and/or registrations as applicable (i.e. BBS, CCAPP).
</li></ul> 
Skills and Abilities<ul><li>
Empathetic and relational: Demonstrates strong communication and relationship-building skills to effectively engage clients.</li><li>
Culturally competent: Understands and responds sensitively to diverse backgrounds, identities, and needs.</li><li>
Resourceful and efficient: Navigates and utilizes available resources quickly and effectively to support client outcomes.</li><li>
Collaborative: Works well within diverse teams to address complex challenges and achieve shared goals.</li><li>
Adaptable: Responds flexibly to shifting client needs and dynamic work environments.</li><li>
Critical thinker and problem solver: Applies analytical and creative thinking to overcome barriers and support client success.</li><li>
Detail-oriented and organized: Manages time effectively while maintaining accuracy and thorough documentation.</li><li>
Effective communicator: Delivers clear, professional, and solution-focused communication with clients, court partners, and the Project 180 RDP team.</li><li>
Emotionally intelligent: Accepts feedback constructively and navigates difficult situations with professionalism and diplomacy.</li><li>
Respectful and professional: Maintains courteous, helpful interactions and appropriate professional boundaries at all times.
</li></ul>Minimum Qualifications 
Required:<ul><li>
Experience working with culturally diverse populations.</li><li>
Valid CA driver&rsquo;s license, proof of insurance and own vehicle required. Ability to transport clients in personal vehicle as needed.</li><li>
Spanish speaking.</li><li>
Must not be on any type of legal supervision (probation or parole).</li><li>
Verification of Employment Eligibility and Background Check.</li><li>
Basic computer skills.</li><li>
Case Manager I: Less than 2 years case management experience</li><li>
Case Manager II: 2 years case management experience</li><li>
Case Manager III: 3 or more years of case management experience</li></ul>
Preferred:<ul><li>
Previous case management experience.</li><li>
Lived experience with homelessness, mental health/substance use recovery or the criminal justice system.</li><li>
Experience working with the forensic and/or dual-diagnosed populations.</li></ul>
Supervisory Responsibilities 
None 
 
Environmental Conditions (Working Conditions) 
Job duties are to be performed both in office and field settings, including the assigned courthouse. 
 
Physical Requirements 
The employee is expected to move about the worksite throughout the day, which may involve walking, standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive, carry a maximum of 20 lbs, listen, and speak in order to complete job requirements. 
 
Mental Requirements 
The employee must be able to do any/all of the following: perform complex and varied tasks such as synthesizing information and making decisions without immediate supervision; handle routine distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines
86SiCtQTgb</div>

Community Outreach Inc

<div>Community Outreach, Inc.

Position Title: Case Manager

Status: Full or part time hourly, exempt; may include some evenings, weekend work. 
Organizational Relationships: Reports to Director of Operations 
Agency Conformance Statements:

In the performance of their respective tasks and duties all employees are expected to conform to the following:
<ul><li>Perform quality work within deadlines with or without direct supervision</li></ul>
<ul><li>Interact professionally with other employees, clients, donors, and outside agencies</li></ul>
<ul><li>Work effectively as a team contributor on all assignments</li></ul>
<ul><li>Work independently while understanding the necessity for communication and coordinating work efforts with other employees and organizations</li></ul> 
Position Purpose

The Case Manager performs all the duties of the Social Service Assistant&rsquo;s and provides Case Management services for men, women, and families enrolled in the Transitional Housing Program and/or in the ASSETS program. Case management services include screening/intakes, goal planning, appropriate referrals, regular meetings with clients, facilitation of life skills and other groups, and implementation of policies and procedures for record keeping. 
Responsibilities and Duties:
<ul><li>Maintain professional attitude and behavior</li></ul>
<ul><li>Abide by existing agency confidentiality policies.</li></ul>
<ul><li>Perform all the duties of the Social Service Assistant</li></ul>
<ul><li>Perform client intake interview to Transitional Housing Program</li></ul>
<ul><li>Assist client with identification and appropriate implementation of objectives and goals while enrolled in the Transitional Housing Program.</li></ul>
<ul><li>Conduct regular case management meetings with clients.</li></ul>
<ul><li>Facilitate life skills or other group meetings.</li></ul>
<ul><li>Maintain client charts according to agency guidelines</li></ul>
<ul><li>Participate in multi-disciplinary staffing and present clients according to agency guidelines.</li></ul>
<ul><li>Assure that client understands and adheres to program rules and expectations.</li></ul>
<ul><li>Assist with special events and presentations.</li></ul>
<ul><li>Provide ongoing reports and recommendations to the Director of Social Services.</li></ul>
<ul><li>Gather and maintain program statistics.</li></ul>
<ul><li>Collect, edit and process all required weekly, monthly and quarterly reports.</li></ul>
<ul><li>Initiate new ideas for program improvement through the Director of Social Services</li></ul>
<ul><li>Assist with on-going program development through recommendations to the Director of Social Services</li></ul>
<ul><li>Perform other appropriate duties assigned by the Director of Social Services.</li></ul> 
Qualifications: Bachelor's Degree in HDFS, Psychology, Social Work, or a related field. Must have knowledge of issues concerning the homeless population and have experience working with low-income and homeless individuals and families. Knowledge around issues of Domestic Violence, Mental Health, and Alcohol and Drug Abuse are highly desirable. Must have excellent abilities to collaborate and maintain positive relationship with other providers. Good organizational and communication skills are a must. 
Special Position Requirements:
<ul><li>Ability to make well-reasoned decisions affecting clients and the agency</li></ul>
<ul><li>Ability to maintain clear professional and personal boundaries with the clients we serve</li></ul>
<ul><li>Ability to communicate effectively with clients and other staff members</li></ul>
<ul><li>Ability to understand and consistently follow the rules and policies of the service programs.</li></ul>
<ul><li>Ability to create and maintain the highest levels of confidentiality when dealing with client information and sensitive situations</li></ul></div>

YWCA San Antonio

YWCA San AntonioAbout YWCA San Antonio YWCA exists to eliminate racism and empower women. Since 1850, YWCA associations around the country have empowered women to lead their communities in social change. The San Antonio chapter, established in 1910, has provided support for women and girls to become economically self-sufficient while working on the front lines to promote racial justice. The core programming of the YWCA San Antonio has evolved over its 110-year history, and today the organization serves nearly 10,000 clients through programs focused on women&rsquo;s economic empowerment, health and wellness, youth and teens, and racial justice.About the Position The YWCA Ready to Work Program is designed to promote economic recovery by increasing access to education, training, and wraparound services for San Antonio residents and by aligning training with the talent requirements of local businesses. The YWCA Ready to Work Case Manager will assist with the recruitment of clients, as well as the intake, initial assessment, and case management services. All services provided will be done using a trauma informed and racial justice/gender equity lens. The YWCA Ready to Work Case Manager is a grant-funded, full-time position. Ready to Work Case Managers will report directly to the Ready to Work Program Manager.Responsibilities: <ul><li>Assist in the recruitment of clients, along with the Ready to Work Program Manager.</li><li>Ability to travel to infrequent offsite locations for meetings and recruitment.</li><li>Ensure each participant meets the eligibility requirements of the program by inspecting and verifying approved documentation.</li><li>Conduct comprehensive assessments of Ready to Work Participants and prepare and agree to a Ready to Work Plan (an education/training and career plan) with each participant.</li><li>Ensure participants barriers/obstacles, which may hinder the completion of the program, be addressed using trauma informed care strategies.</li><li>Identify what support services are needed by the participant and refer when needed after ensuring the YWCA San Antonio is unable to meet a specific need.</li><li>Offer the support participants need to succeed in training, to find well paid jobs, and to thrive in those jobs though structured individual ongoing client sessions.</li><li>Be knowledgeable and proficient with designated Data Platform.</li><li>Enter client information into designated Data Platform accurately and timely and ensure documentation meets all contract requirements.</li><li>Continuously review participant progress and note their progress accurately in the designated Data Platform.</li><li>Attend regular scheduled meetings/training with the City of San Antonio as directed.</li><li>Leverage the strength of program partners as appropriate when making client referrals.</li><li>Maintain ongoing relationships with Training Providers.</li><li>Assist applicants with creating a WorkinTexas Account.</li><li>Ensure the Program Manager has information needed to complete Monthly Reporting to the City of San Antonio.</li><li>Ensure all data for each stage of client progress is entered into the Data Platform accurately and timely.</li><li>Participate in YWCA racial justice/gender equity activities as directed.</li><li>Perform all other duties as assigned by supervisor which affect program quality, and the promotion and support of the YWCA San Antonio.</li></ul>Position Requirements ● Bachelor&rsquo;s Degree from an accredited College/University in counseling/social work or other related field preferred.● One year of work experience providing direct services to disconnected adults or assisting adults with work placement.● Able to handle confidential information.● Reliable transportation● Current Vehicle Insurance● Ability to pass a criminal history check to include a national fingerprint check● Proficient in Microsoft Office and data entry● Excellent written and verbal skills● Bilingual preferredCurrent Driver Licence Organizational Requirements:●Support YWCA San Antonio&rsquo;s mission to eliminate racism and empower women, demonstrating cultural competency and sensitivity to issues of race and gender, proactively addressing biases and stereotypes in the workplace.●Emotionally mature and work effectively with persons from various ethnic and social-economic backgrounds and professions.●Actively promote an inclusive environment by fostering collaboration and respect among colleagues of diverse racial and gender identities.●Work cooperatively with others and with diverse groups.●Demonstrate patience and compassion while remaining calm in stressful situations.●Apply critical thinking to define problems, collect data, establish facts, and draw conclusions in a confidential manner.●Communicate information accurately, clearly and in a timely fashion to all pertinent individuals.●Work under sometimes demanding conditions while maintaining professionalism and enthusiasm.●Ensure that resources, opportunities, and recognition are distributed fairly among employees regardless of race or gender, fostering a culture of equity and inclusion.●Approach difficult conversations with respect and compassion.●Demonstrate strong organizational, customer service, and communication skills.●Flexibility and adaptability to work non-traditional hours to provide services, to include evenings and weekends as needed.●Actively represent the mission of YWCA San Antonio in all interactions with the community and coworkers.●Willingness to follow CDC guidelines regarding vaccination.YWCA San Antonio provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pay: $20.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Mileage reimbursement</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Case Manager-Ready to Work

Catholic Charities

<div></div><div>Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.
The Refugee Program supports newly arrived refugee clients by providing core social services and assist with adjustment to a new country. The position of ANSP Case Manager is responsible for providing core services to Afghan refugee clients. Key responsibilities include intake support, case management, referral services, referral for housing access, workforce development support, leading acculturation classes, financial literacy classes, community development activities and providing other core services as needed. This position will report to IRR Associate Director.<div><div><div><div><div><div> 
 
Responsibilities:<ul><li>
Provide educational outreach and case management support under the Afghan Newcomers Support Program (ANSP) to meet out contract goals and expectations.</li><li>
Provide comprehensive intakes to Afghan clients to assess needs, goals, communicate expectations of the ANSP program and establish a strong, supportive relationship with the client.</li><li>
Provide direct services for Afghan refugee clients including provide referrals and resources for workforce development, housing access, education placement, health care access, financial assistance and other items as needed.</li><li>
Conduct in-home/house visits with clients to assess placement needs, verify strategic goals and deliverables for each client.</li><li>
Educate ANSP clients on how to access core services to ensure clients can attain and maintain self-sufficiency beyond the ANSP program.</li><li>
Support with the case management for core services outlined in the ANSP contract including a health department screening, application for services with Social Security Administration, public benefits, medical care, school enrollment, and all other required services.
</li><li>Serve as liaison with government agencies, nonprofits and other stakeholders.</li><li>
Create intake and assessment for Afghan clients&rsquo; progress.</li><li>
Participates in outreach programs; represent IRR and ANSP program at community meetings and with other stakeholders.</li><li>
Maintain up-to-date programmatic knowledge, data of all services (health department, social security, public school system, etc.) involving ANSP clients.</li><li>
Maintain and develop communication and relationships with key stakeholders of services providers e.g. community partners, nonprofits, public/private partners and others.</li><li>
Provide information and referrals that are culturally and financially appropriate to assist clients in maintaining basic needs and reaching self-sufficiency.
</li><li>Document all services provided to clients in accordance with ANSP agreement and IRR&rsquo;s policies and procedures.
</li><li>Support Associate Director with data entry and data management of Afghan refugee clients through the process of reception and placement.</li><li>
Coordinate with Refugee Resettlement staff on other client needs that arise and make referrals accordingly.</li><li>
Ensure that program goals and outcomes are achieved.
</li><li>Attend weekly IRR meeting, R&amp;P team meetings and trainings as needed.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:<ul><li>
Bachelor&rsquo;s degree from an accredited college or university; or an AA Degree and three years of case management experience with refugee and/or immigrant populations; or an AA Degree and three years&rsquo; experience working in refugee resettlement and/or refugee and immigrant populations.</li><li>
Principles and practices of organization and administration.</li><li>
Catholic Charities&rsquo; policies, procedures and organization.</li><li>
Counseling and assessment techniques.</li><li>
Computer proficiency with Excel, Word, Adobe, Microsoft Office</li><li>
Fluency in English and at least one of the following languages: Dari, Pashto, Urdu, Farsi or Armenian.</li><li>
Analyze and resolve problems with sound judgement with the interest of Afghan refugee clients.</li><li>
Plan short- and long- range activities to execute deliverables.</li><li>
Maintain accurate and orderly records and documentation pertaining to refugee clients.</li><li>
Develop and maintain effective working relationships with stakeholders, nonprofits and other agencies working with similar populations.</li><li>
Organized and direct several activities.</li><li>
Display cultural sensitivity, tact, and responsiveness in various situations and needs.</li><li>
Maintain a high level of confidentiality.</li><li>
Use independent judgment and can take initiative independently when needed.</li><li>
Write clearly and informatively to communicate the strategic goals and needs of program and of refugee clients.</li><li>
Ability to draft timely narrative reports of goals, activities and strategic planning for programmatic scope of work.</li><li>
Speaks clearly and persuasively in positive manner to act as a liaison on behalf of the ANSP program with other stakeholders. 
 
Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee&rsquo;s needs. Benefits are effective the first of the month following 30 days of employment.</li><li>
Medical, Dental &amp; Vision</li><li>
Life Insurance</li><li>
Retirement Plan to include 401a/employer contribution only and 403(b)</li><li>
Supplemental Insurance (life, Accident, disability insurance, etc.)</li><li>
Flexible Spending Account</li><li>
Health Care Spending Account Reimbursement accounts (HAS)</li><li>
Vacation days &ndash; 12 days per year</li><li>
Sick time &ndash; 10 days per year</li><li>
Short and Long Term Disability</li><li>
13 holidays per year for regular f/t &amp; p/t employees</li><li>
Public Service Loan Forgiveness</li><li>
Cell Phones for those working in Shelters or with Clients outside of the office</li><li>
Employee Recognition - Annual Staff Appreciation Day Event</li><li>
Free Parking</li></ul></div></div></div></div></div></div></div>

Case Manager II-ANSP

Merrimac, MA

The Shared Living Collaborative is a unique, innovative Human Service Agency providing self-directed, person-centered, non-stigmatizing, holistic supports to Individuals with disabilities and their families. We strive to develop sustainable, connected communities, tackling social, cultural, environmental and economic challenges.Job Description: Case Manager/Life Coach for Adult ProgramsDuties:&middot; Provide holistic, individualized, and effective Case Management supports to adults with intellectual disabilities who are served by MA DDS, residing in independent and/or Shared Living Arrangements.&middot; Assist with the Person Centered Planning activities, and collaborate with the Individual&rsquo;s family, guardian, and team (initially and ongoing) for adults referred to the Program.&middot; Assist with the development and implementations of all safety guidelines and procedures to ensure that Individual&rsquo;s health, personal, and safety needs are met at all times.&middot; Work collaboratively with the agency&rsquo;s nurse to ensure that Individual&rsquo;s medical/dental/psychiatric needs are met at all times and maintain related documentation.&middot; Participate in all necessary training and obtain required certifications&middot; Assist in the development of ISP goals/objectives, facilitate implementation strategies, and compile specific relevant data and information.&middot; Promote and teach human rights and self- advocacy skills.&middot; Assist in the development and implementation of individualized Therapeutic Guidelines including Positive Behavior Supports and Trauma Informed approaches.&middot; Coordinate and facilitate therapeutic supports, (such as individual therapy, sensory diets, speech and language exercises, and relationship groups) and skill building activities to assist Individuals in overcoming challenges.&middot; Work collaboratively with the Management Team in providing guidance, training, and supervision to Shared Living Providers and Support Staff.&middot; Work with Shared Living Providers to ensure that their needs for ongoing and emergency supports, including respite and crisis prevention supports, are met.&middot; Maintain required documentation and such as monthly visitation notes, updated Emergency Fact Sheets, incident reports, etc.&middot; Visit Individuals and Households as scheduled, assist with appointments as needed, and provide therapeutic direct care supports.&middot; Participate in meetings such ISPs and function as a liaison to DDS Service Coordinators and collaterals.&middot; Maintain required documentation/records and ensure compliance with all SLC, DDS, and QUEST regulations, guidelines, policies, contracting and reporting requirements (including DPPCs and incident reports).&middot; Assist Individuals in the development and implementation of life skills and in becoming as self-sufficient as possible, without compromising safety.&middot; Assist Individuals in the development of social skills, and meaningful relationships and friendships.&middot; Provide crisis prevention and intervention when necessary and appropriate.&middot; Promote a healthy life style and facilitate opportunities for community membership, civic activities, meaningful work and employment.&middot; Assist in planning and facilitating therapeutic agency activities i.e. groups, classes, outings, etc.&middot; Promote and facilitate opportunities for purpose, contribution, leadership, and career building for Individuals.&middot; Participate in on call responsibilities/rotation&middot; Be available to work afternoons and evenings and one weekend day.SupervisionWorks as part of a team under the supervision of the Director of Adult Services.EducationMinimum requirements: Associate&rsquo;s Degree, Bachelor&rsquo;s Degree preferred, in Social Work, Psychology or related field. Experience may be substituted for educational requirements.ExperienceApplicants MUST have a minimum of two years&rsquo; experience in providing supports to Adults who are served by Massachusetts Department of Developmental Services, who are over the age of 22 and have developmental or physical disabilities, and/or mental health challenges. Consideration will only be give to applicants who have Massachusetts-specific experience.Skills/Qualities/Knowledge&middot; Ability to provide comprehensive and effective case management services&middot; Works to reflect the mission and principles of Shared Living Collaborative and DDS&middot; Effective written and oral communication skills&middot; High degree of flexibility, coachability, adaptability, organization, and attention to detail.&middot; Ability to maintain a confidential working relationship&middot; Ability to prioritize and multi-task.&middot; Crisis prevention and intervention skills&middot; Knowledge of Positive Behavior Supports and Trauma Informed approaches and ability to apply a variety of therapeutic approaches and strategies&middot; Valid driver&rsquo;s license&middot; Demonstrates solid interpersonal skills and is reliable, consistent and dependable.&middot; Exhibits good judgment and decision making skills even in challenging situations and demonstrates creative problem-solving skills.&middot; Works well independently and as part of a team.&middot; Demonstrates initiative, commitment, and positive energy.&middot; Demonstrates personal awareness/self-reflection related to work issues and performance and is committed to personal and professional growth.&middot; Understanding of Shared Living Collaborative, and DDS/funding agencies policies, procedures, and regulations&middot; Ability to work effectively with all collaterals&middot; Ability to initiate, coordinate and provide oversight related to all medical and therapeutic supports, safety procedures, skill development, behavior guidelines, assessments, ISPs, Progress Reports, etc.&middot; Provide oversight related to all record keeping requirements in collaboration with the Management Team&middot; Demonstrate a knowledge related to all essential safeguards and procedures such as fire safety, environmental, and street safety.&middot; Understanding of Sensory Integration Challenges&middot; Ability to perform physical tasks such as lifting and providing assistance with mobility, as needed&middot; Current CPR, First Aid, Human Rights certification. Training can be provided upon hire.Benefits available to full time staff after ninety days probationary period.Pay: $62,000.00 - $67,000.00 per yearBenefits:<ul><li>403(b)</li><li>Cell phone reimbursement</li><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Paid training</li><li>Parental leave</li><li>Professional development assistance</li></ul>Work Location: In person

Case Manager (Life Coach) for Human Service Agency

Catholic Social Services

<div><div><div><div><div><div><div><div>POSITION SUMMARY</div> 

The Supportive Services for Veteran Families (SSVF) SSVF Case Manager will be responsible for the case management of a portfolio of Veteran families who have experienced or are at risk of homelessness. The SSVF Case Manager will work closely with each family on their caseload to help them achieve long-term housing stability in the shortest time possible. The SSVF Case Manager will connect the family with SSVF temporary financial assistance and help the family to obtain and utilize other available resources and benefits. The SSVF Case Manager is also responsible for developing and implementing a client-defined, goal-oriented Housing Stability Plan for each family on their caseload.
We are committed to fostering professional growth by offering a Case Manager Career Development Pathway. CSS provides the training and support needed for case managers to develop their skills, earn certifications, and promote through the career pathway from Case Manager I to IV.
Case Managers may be hired as Level 1 or Level 3 depending on qualifications.
Case Manager I (Entry-level)<ul><li>
Education: High School Diploma or GED</li><li>
Experience: 1 year as a CSS Assistant Case Manager or in a related direct service role</li><li>
Promotion: After 1 year as a CSS Case Manager I, team members are eligible for promotion to Case Manager II</li></ul>
Case Manager III (Experienced-level)<ul><li>
Education: Bachelor&rsquo;s degree in social work, human services, counseling, or related fields (or 4 years of applicable experience)</li><li>
Experience: 4 years of relevant experience equivalent to a CSS Case Manager</li><li>
Training: Certification as a Counselor Technician or Chemical Dependency Counselor (Levels I or II) required</li><li>
Promotion: After 2 year as a CSS Case Manager III, team members are eligible for promotion to Case Manager IV</li></ul>
Ready to grow your career with us? Apply now!<div>
ABOUT US</div> 

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.
 Mission: To promote the physical, spiritual and mental welfare of persons in need in the community. This mission is achieved by:<ul><li>
Offering charitable assistance to those in need, especially persons who are poor</li><li>
Developing and conducting programs to strengthen and support families and the dignity of the human spirit</li><li>
Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity</li><li>
And advocating for social justice for the common good of all</li></ul><div> 
ABOUT OUR PROGRAM/DEPARTMENT</div> 

Supportive Services for Veteran Families (SSVF) is a case management program for homeless, or at-risk for homelessness, Veterans and their families. SSVF Case Managers will assist you with identifying and addressing barriers, increasing self-sufficiency, and securing permanent housing. We work closely with the VA and other community service providers to ensure that our clients are connected with any and all resources available to them.
We serve Veterans in the Anchorage Municipality and in the Matanuska-Susitna Borough.<div>
REQUIRED COMPETENCIES</div> 

Ability to serve individuals from diverse backgrounds, cultures, ideologies, and faiths.
Ability to work and thrive in a team environment.
Ability to take initiative, and work independently.
Ability to communicate effectively both verbally and in writing.
Excellent critical thinking skills.
Excellent organizational and record keeping skills
Knowledge Requirements:<ul><li>
Knowledge of and ability to practice SSVF core concepts; Housing First, Crisis Response, and Client Choice.</li><li>
Knowledge of and ability to practice trauma-informed care.</li><li>
Experience working with individuals experiencing/at risk of homelessness. Experiencing working with individuals in crisis.</li><li>
Knowledge of available community resources in the Anchorage and MATSU region, especially resources serving Veterans and people experiencing homelessness/people at risk of homelessness.</li><li>
Knowledge of housing resources in Anchorage, Landlord/Tenant Laws and Fair Housing Regulations in Alaska</li><li>
Knowledge of client confidentiality practices.</li><li>
Knowledge of the SSVF Program eligibility requirements.</li></ul>
Skill Requirements:<ul><li>
Fully proficient in Microsoft Office.</li><li>
Experiencing using Apricot, Intacct, and AKHMIS software.</li><li>
Proficient to expert level data entry skills.</li><li>
Proficient with Windows operating systems.</li></ul><div>
 RESPONSIBILITIES</div> 

Maintains a caseload of households in the SSVF Program. Works with households to assess housing needs, and provides case management and financial assistance to address those needs. Assists clients to secure housing if they are experiencing homelessness.
Utilizes Housing First and Motivational Interviewing approaches to engage and work with Veteran households. In collaboration with Veteran households, develops Housing Stability Plans, and connects households with additional VA and community resources to meet their identified needs in the shortest time possible. Assists clients in accessing and maintaining entitlements and benefits.
Establishes and maintains collaborative working relationship with community resources; attends and participates in appropriate community resource meetings and events.
Participates in street and shelter outreach to identify homeless Veterans and present the SSVF Program as an alternative to homelessness.
Completes thorough intakes and eligibility screenings with referred clients.
Enters client data and case notes into the Homeless Management Information System (HMIS).
Maintains accurate and complete records for each household&rsquo;s case management file. Completes eligibility and recertification requirements in a timely manner.
Adheres to policies and procedures outlined in the SSVF Program Manual.
Travels independently in Anchorage as needed; must be able to transport persons in their own vehicle. Conducts home visits to support clients in achieving housing stabilization.
Other duties as assigned.<div>
QUALIFICATIONS</div> 

CSS has a career development pathway for case managers. Team members may be hired as a Case Manager I, or Case Manager III.
Case Manager I
Minimum Education Qualification: High School Diploma or GED.
Minimum Experience Qualification: One (1) year as a CSS Assistant Case Manager, or one (1) year direct service experience or relevant/related experience.
Case Manager II
Minimum Education Qualification: High School Diploma or GED.
Minimum Experience Qualification: One (1) year as a CSS Case Manager I.
Case Manager III
Minimum Education Qualification: Bachelor&rsquo;s degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology. Four (4) years of directly applicable experience may be substituted for the required education.
Minimum Experience Qualification: Four (4) years experience equivalent to a CSS Case Manager.
Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.
A relevant combination of education and experience may be considered.
Case Manager IV
Minimum Education Qualification: Bachelor&rsquo;s degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology.
Minimum Experience Qualification: Two (2) years as a CSS Case Manager III.
Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.
Principles of trauma informed care, stages of change, motivational interviewing, client centered case management, and Housing First. Social Justice Advocacy, collaboration and partnership abilities, problem solving, communication, and customer service skills. Military veterans and their family members are encouraged to apply. The ideal candidate has experience providing case management activities to veterans and/or the homeless population and embraces a Housing First approach to helping homeless veterans individuals and families stabilize and return to permanent and traditional housing.<div>
WORK ENVIRONMENT</div> 

Physical demands: Work is performed in a standard indoor office environment, with field work within the MATSU area also frequently required. Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time.
Travel: Traveling out of Alaska is rare. Occasional travel within Anchorage is required. Frequent travel within Wasilla is required.
Location:851 Westpoint Dr, Suite 108, Wasilla, AK 99654 and broader Matanuska-Susitna Borough region</div></div></div></div></div></div> 

9am - 5pm Monday through Friday.</div>

Case Manager III

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