program delivery manager

Cigna

Role Summary:
We are seeking a high-calibre IT Infrastructure Program Delivery Manager to lead and oversee the successful delivery of a large-scale, complex infrastructure program. This role demands strategic leadership, deep technical expertise, and a proven track record in managing multi-million-dollar programs involving cloud-native and hybrid infrastructure solutions.
Key Responsibilities:
<ul>
<li>Program Leadership: Lead end-to-end delivery of a major IT infrastructure program, ensuring alignment with business goals, timelines, budgets, and quality standards.</li>
</ul>
<ul>
<li>Stakeholder Management: Engage and influence senior stakeholders across business units, vendors, and technology teams to ensure program success.</li>
</ul>
<ul>
<li>Governance &amp; Reporting: Establish and maintain robust program governance structures, including steering committees, risk management frameworks, executive reporting, and ensuring compliance with enterprise standards and regulatory requirements.</li>
</ul>
<ul>
<li>Team Management: Lead cross-functional teams (internal and external), ensuring alignment across engineering, operations, and delivery partners.</li>
</ul>
<ul>
<li>Budget &amp; Resource Management: Own program budgets, forecasts, and resource planning, ensuring optimal allocation and cost control.</li>
</ul>
<ul>
<li>Risk &amp; Issue Management: Proactively identify, assess, and mitigate risks and issues that could impact program delivery.</li>
</ul>
<ul>
<li>Change Management: Drive organizational change associated with infrastructure transformation, including communication, training, and adoption strategies.</li>
</ul>
Experience and Skills:
<ul>
<li>Minimum 15 years of experience in IT program delivery, with at least 10 years focused on infrastructure programs.</li>
</ul>
<ul>
<li>Proven success delivering multi-million-dollar, enterprise-scale programs (e.g., cloud migrations, Oracle platforms, network upgrades).</li>
</ul>
<ul>
<li>Deep technical knowledge across multiple domains including Cloud platforms (Azure, AWS, Oracle), networking, storage, virtualization, security, and DevOps.</li>
</ul>
<ul>
<li>Strong command of delivery methodologies: MSP, PRINCE2, PMI, Agile (SAFe), and hybrid models.</li>
</ul>
<ul>
<li>Experience with tools such as JIRA, Confluence, ServiceNow, Tableau, and Microsoft Project.</li>
</ul>
<ul>
<li>Exceptional leadership, communication, and stakeholder engagement skills.</li>
</ul>
<ul>
<li>Bachelor's degree in Computer Science, Engineering, or related field (Master s preferred).</li>
</ul>
<ul>
<li>Relevant certifications (e.g., PMP, ITIL, Agile, TOGAF) are highly desirable.</li>
</ul>
<ul>
<li>Strategic thinker with a hands-on approach to problem-solving.</li>
</ul>
<ul>
<li>Ability to operate in high-pressure environments and manage competing priorities.</li>
</ul>
<ul>
<li>Experience working in regulated industries (e.g., healthcare, finance, government).</li>
</ul>
<ul>
<li>Familiarity with global delivery models and managing distributed global teams.</li>
</ul>

Program Delivery Manager

National Institute of Construction Management and Research(NICMAR)

Job Title: Operations Manager: NICMAR OnlineFunction: OperationsLocation: MumbaiReports to position: New Initiatives &ndash; Growth - HeadTeam Management Role: YesJob Purpose<ul><li>Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination &amp; learner support journey.</li><li>Ensure high-quality, seamless experiences for every learner.</li></ul>Job Outline<ul><li>Design and optimize SOPs across delivery, engagement, feedback, and career support.</li><li>Automate and scale systems using tech-driven workflows.</li><li>Design and optimize SOPs across delivery, engagement, feedback, and career support.</li><li>Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow.</li><li>Build a high-performance, learner-centric culture.</li><li>Collaborate with placement teams to align learning outcomes with real hiring needs.</li><li>Enable internships, capstones, and direct hiring pipelines.</li><li>Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.</li></ul>Job SpecificationKnowledge/Education:<ul><li>Bachelor&rsquo;s degree in marketing, business analytics, statistics, or related field. A Master&rsquo;s degree or certification in analytics is preferred.</li></ul>Specific Skills:<ul><li>Track learner progress, satisfaction, and placement metrics.</li><li>Drive continuous improvements with actionable insights.</li></ul>Desirable Experience:<ul><li>3&ndash;8 years in ops or program management (preferably in edtech or University).</li><li>Comfort with tools &amp; automation.</li><li>Team leadership experience and a sharp eye for execution.</li><li>A passion for learner success and industry relevance.</li></ul>Job Interface/RelationshipsInternal:&middot; Program Managers &ndash; Daily coordination on schedules, cohort tracking, and learner issues.&middot; Academic Coordinators &ndash; For session delivery, faculty calendars, and academic content alignment.&middot; Career Services Team &ndash; To sync program outcomes with placement drives, internships, and employer requirements.&middot; Technology Team &ndash; For LMS, CRM, automation tools, and tech support resolution.&middot; Admissions &amp; Marketing &ndash; For learner onboarding readiness and cohort communication timelines.External:&middot; Industry Partners &amp; Employers &ndash; Coordinating projects, placements, hiring opportunities, and guest sessions.&middot; EdTech Vendors/Tool Providers &ndash; For operational tools, integration support, and system improvements.Key Result AreaKey Performance Indicator (KPI) Measure Weightage:&middot; Program delivery timelines adherence: &ge; 95%&middot; Placement rate within 3 months of program end: &ge; 75%&middot; Onboarding satisfaction score (learner/faculty): &ge; 4.5/5&middot; Average response/resolution time for learner queries: &le; 24 hours&middot; Team performance review scores: &ge; 4/5&middot; Internal stakeholder satisfaction score: &ge; 90%&middot; Capstone projects/internships activated per quarter: &ge; 3&middot; Employer satisfaction score with program alignment: &ge; 4.5/5&middot; New hiring partnerships created: &ge; 2 per quarter&middot; Operational error/issue rate: &le; 3% per cohortAny Other Significant Input&middot; Faculty Performance Feedback Loop &ndash; Implement structured evaluations for faculty.&middot; Scalability Planning &ndash; SOPs and workflows for multi-cohort expansion.&middot; Cohort Health Monitoring &ndash; Track engagement, drop-off risks, and intervention needs.&middot; Risk Management Playbook &ndash; Anticipate and mitigate delivery or staffing issues.Job Type: Full-timePay: &#8377;35,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Operation Support Manager

JLL supports the Whole You, personally and professionally.
 
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
 
What this job involves: 
The Senior Signage Program Delivery Manager provides high-level strategic oversight and leadership across our regional signage program. As a Senior Program Manager, Signage, you will be integral in driving strategic discussions, managing headcount, overseeing financial reporting, guiding technology development processes and procedures, and maintaining strong vendor relationships. This role delivers comprehensive oversight and stewardship across a suite of low-to-mid complexity projects and initiatives, predominantly related to signage upkeep and construction, requiring you to lead strategic planning and implementation for global signage initiatives while ensuring alignment with organizational goals. You will provide high-level oversight of signage projects while leading cross-regional teams and fostering collaboration to ensure consistency in project delivery across the APAC region, directly contributing to JLL's mission of delivering exceptional signage solutions that drive organizational success.
 
What your day-to-day will look like: 
Lead strategic planning and implementation for global signage initiatives while overseeing development and execution of signage-related technology and process enhancements
 Manage budgets and financial reporting for global signage programs including cost analysis and forecasting while overseeing headcount management
 Cultivate and maintain strong relationships with vendors serving as primary point of contact for strategic discussions and negotiations
 Provide high-level oversight of low-to-mid complexity projects ensuring adherence to global signage standards and project objectives across APAC region
 Develop Process and Standard Operating Procedures for signage program management while presenting updates on maintenance, construction, and projects
 Present comprehensive reports on program status, financials, and strategic developments to senior management while coordinating vendor meetings
 Offer technical expertise and impart training to colleagues while supervising assignments of junior staff members and signage installers.
 
Required Qualifications: 
Bachelor's degree (BA/BS) in a related field with minimum of six years of experience in related field and proven track record in strategic planning and vendor management
 Demonstrated experience in financial management and reporting with strong leadership and team management skills in supervisory role
 Exceptional communication, negotiation, and stakeholder management skills with ability to lead cross-regional teams across APAC
 Proficient in Microsoft Office Suite, including MS Project, with ability to grasp new technologies and manage complex signage programs
 Experience managing budgets and financial reporting for global programs with cost analysis and forecasting capabilities
 Proven ability to cultivate and maintain vendor relationships while ensuring performance aligns with company standards
 Experience providing high-level oversight of projects while ensuring consistency in delivery across geographic areas.
 
Preferred Qualifications: 
Master's degree in related field with advanced strategic planning experience
 Advanced certifications such as PgMP or PMP with proven track record in program management
 Experience in signage-related technology development processes and procedures
 Background in cross-regional team leadership with APAC market knowledge
 Experience presenting to senior management with comprehensive reporting capabilities
 Knowledge of global signage standards and compliance requirements across multiple markets.
 
Location: Onsite
 
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
 
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
 
Personalized benefits that support personal well-being and growth:
 
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
 
About JLL –
 
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
 
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
 
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Senior Program Manager, Signage

Capgemini Engineering

<div>Your Role</div><div> </div><div>We are seeking a Delivery Lead for Industry 4.0 Transformation to spearhead one of the UAE's most ambitious industrial modernization programs. This is a delivery-first leadership role with significant scale, complexity, and executive visibility. You will be entrusted with end-to-end accountability for orchestrating a multi-stream transformation across operations, technology, and performance domains.</div><div> </div><div>As the I4.0 Delivery Lead, you will:</div><div>Own the execution of a large-scale digital industrial transformation across 10+ concurrent workstreams.</div><div>Ensure delivery excellence across multidisciplinary teams operating under a hybrid resourcing model.</div><div>Drive rapid scaling, resolve delivery challenges, and uphold accountability for timelines, cost, and quality.</div><div>Interface directly with senior client executives, maintaining trust, transparency, and strategic alignment.</div><div>Translate high-level objectives into structured, executable plans with measurable business impact.</div><div>Lead distributed teams across geographies, fostering cohesion, urgency, and agile delivery.</div><div>Champion a culture of ownership, operational discipline, and customer-centric thinking.</div><div>Establish robust governance frameworks, manage risks, and ensure delivery control and financial compliance.</div><div> </div><div>Your Profile</div><div> </div><div>We are looking for a seasoned transformation leader with a proven track record of delivering complex programs in industrial, manufacturing, or asset-intensive sectors.</div><div>Minimum 15 years of experience leading large-scale transformation programs in industrial domains.</div><div>Strong consulting or systems integrator background with deep delivery expertise.</div><div>Proven success in managing hybrid onshore-offshore delivery models across diverse cultures.</div><div>Pragmatic, decisive, and delivery-driven - comfortable owning challenges and navigating ambiguity.</div><div>Deep familiarity with digital transformation technologies: AI, data analytics, digital twins, MES/PLM, predictive maintenance.</div><div>Direct experience in AI-enabled, data-driven transformation from strategy through full-cycle execution.</div><div> </div><div>Preferred Attributes:</div><div> </div><div>Experience in legacy-heavy industrial or infrastructure environments undergoing change.</div><div>High emotional intelligence with the ability to align diverse stakeholders under a unified delivery approach.</div><div>Track record of scaling teams and frameworks in fast-growth, high-pressure settings.</div><div> </div>

Industrial4.0 Delivery Lead

Alghanim INDUSTRIES

Date: 2 Nov 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Coordinate day to day details of Program to meet target.
 Job Responsibilities
 Coordination with volunteers
 
<ul>
<li>Coordinate day to day with volunteers by conducting correspondences, calls and confirm attendance</li>
<li>Assist in developing and implementing all volunteer Training program</li>
<li>Prepare Kits and deliver to volunteers</li>
<li>Ensure the volunteer is ready for the program (trained, receive kits…)</li>
<li>send volunteer evaluation forms to volunteers</li>
<li>Greet volunteer 1st day of the session at school</li>
<li>Assist Facilitators and Volunteers throughout the session</li>
<li>Attend the program session(s) and Conduct the program if the volunteer don’t show up</li>
</ul>
Program implementation
 
<ul>
<li>Order any needed materials for the program.</li>
<li>Coordinate documents delivery with driver and ensure full understanding of desired needs</li>
<li>Ensure time management and quality of Program In the session</li>
<li>Coordinate with the Marketing department on all programs sessions/workshop for communication.</li>
<li>Send Thank you emails to all parties participated in the program</li>
<li>Report all progress to line manager on a regular basis</li>
</ul>
Admin coordination
 
<ul>
<li>Coordinate materiel and supply delivery to the session</li>
<li>Update data in the portal & scan and file verification documents</li>
<li>Printing and distribution of Certificates for Programs ( volunteers, Students, teachers …)</li>
<li>Prepare needed forms (Registration forms, pre and post evaluation forms and any needed documents)</li>
<li>Perform other responsibilities & tasks as required from line manager</li>
</ul>
Initiatives
 
<ul>
<li>Suggest and work with Line Manager on new initiatives to facilitate work operation and enhance program quality.</li>
</ul>
Candidate Requirements
 <ul>
<li>With 2 years of relevant working experience. Fresh graduate are also welcome.</li>
<li>Demonstrate to work effectively in a team and as a proactive team member</li>
<li>Excellent communication skills both in written and spoken English and Arabic.</li>
<li>Excellent skills in MS applications.</li>
<li>Excellent interpersonal skills and able to work under pressure and meet the deadlines.</li>
<li>Have a driving license and a car.</li>
</ul>
Education Bachelor’s Degree

Program Coordinator

DICETEK LLC

<div>Job Title: Infrastructure Project Manager &ndash; API Upgrade Program
Location: Dubai Silicon Oasis
Role Overview
We are seeking an experienced Infrastructure Project Manager to lead a critical API Upgrade Program. This role requires a strategic thinker with strong technical understanding of infrastructure and API ecosystems, combined with exceptional project delivery skills. The successful candidate will ensure seamless planning, governance, and execution of the program while engaging stakeholders across multiple teams. 
Key Responsibilities<ul><li>
Program Delivery: Own end-to-end delivery of the API upgrade program, ensuring alignment with business objectives and technical standards.</li><li>
Planning &amp; Scheduling: Develop detailed project plans, timelines, and resource allocation strategies to meet milestones and deadlines.</li><li>
Project Governance: Implement and maintain robust governance frameworks, including risk management, compliance, and reporting mechanisms.</li><li>
Stakeholder Management: Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment.</li><li>
Communication Excellence: Produce high-quality written documentation (status reports, executive summaries, technical briefs) and deliver compelling presentations to senior leadership.</li><li>
Issue Resolution: Proactively identify risks and issues, develop mitigation strategies, and ensure timely resolution.</li><li>
Collaboration: Work closely with engineering, architecture, and operations teams to ensure technical feasibility and smooth implementation.</li></ul>
Required Skills &amp; Qualifications<ul><li>
Experience: Minimum 8+ years in infrastructure project management, with proven success in delivering complex technology programs.</li><li>
Technical Knowledge: Strong understanding of API frameworks, integration patterns, and infrastructure components.</li><li>
Project Management Expertise: Proficiency in planning, governance, and delivery methodologies (Agile, Waterfall, or hybrid).</li><li>
Communication Skills: Exceptional written and oral communication skills; ability to simplify complex technical concepts for diverse audiences.</li><li>
Leadership: Demonstrated ability to lead cross-functional teams and influence stakeholders at all levels.</li><li>
Tools: Familiarity with project management tools (e.g., MS Project, Jira, Confluence) and reporting dashboards.</li></ul> 
Preferred Qualifications<ul><li>
PMP, PRINCE2, or equivalent certification.</li><li>
Experience in large-scale API migration or upgrade programs.</li><li>
Background in financial services technology.</li></ul></div>

Infrastructure Project Manager – API Upgrade Program

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon&rsquo;s sustainability goals? 
 
Equal parts advisor and operating partner, Amazon&rsquo;s team of Delivery Partner Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful middle-mile businesses during a transformational time. 
 
Account Manager (Delivery Partner Manager) manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Delivery Partner Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success. 
 
Key job responsibilities 
As a Delivery Partner Manager, you will partner with 25-30 DSP owners across the Kingdom of Saudi Arabia including entrepreneurs with no background in the logistics industry, or seasoned logistics carrier (Depending on business program) 
 
Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. 
 
Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. 
 
Support owners by removing obstacles and improving financial, operational, and safety practices at the network level. 
 
As Lead, Delivery Partner Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally. 
 
They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Delivery Partner Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy. 
 
The Delivery Partner Manager will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively. 
 
A day in the life 
Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance. 
 
Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period. 
 
Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only) 
 
Performance: Coach and ensure effective upskilling and utilisation of AMZL tools. 
 
Performance: Deep dive to identify customer metric improvement opportunities. 
 
Performance: Champion the consistent application of Last Mile processes within Delivery Stations &ndash; challenge UTR processes that impact OTR. 
 
Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive) 
 
Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience. 
 
Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements) 
 
Experience: Communication alignment to DSP business owners following close collaboration with OTR partners. 
 
Be the voice of the DSP within and represent them within the AMZL business. 
 
Experience: Improve driver standards to protect brand image. 
 
Capacity Management: Work with the DSP&rsquo;s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree</li><li>Experience analyzing data and best practices to assess performance drivers</li><li>5+ years of Supply Chain, Product Management, Program Management experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience</li><li>Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights</li><li>MBA</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Delivery Partner Manager, KSA, Quick Commerce

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