program manager

TikTok

<div>
 
 Responsibilities
 
 
 Our E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. The Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. Our US Service team provides customer support to al US TikTok Shop buyers across their full end-to-end journey, including presales, logistics, and aftersales.
 
 
 The role is responsible for maintaining the quality standard across our service delivery framework, driving consistency and improving satisfaction.
 
 
 Responsibilities:
 
 - Build and scale a Quality Assurance Specialist Team.
 
 - Train new hires and manage the team on a day-to-day basis including coaching and performance management.
 
 - Drive root cause analysis, and implement key programs and initiatives to drive improvement of customer service metrics such as contact rate, CSAT, and resolution time.
 
 - Implement clear overall quality strategies with scalable processes, tools and systems.
 
 - Support analysis of agents' performance monitoring in each region's market. Analysis of global QA best practices, implement key programs and initiatives to drive improvement of QA scores and other key metrics such as CSAT.
 
 - Analyze reporting and reviewing of bad cases, arbitration and top quality drivers impacting key metrics to come up with solutions for improvement.
 
 - Produce statistical reports and insights on quality performance.
 
 - Collaborate with cross-functional teams to define action plans that resolve issues and drive continuous operational excellence.
 
 - Support for QA tool readiness and train-the-trainer (TTT) sessions.
 
 - Calibrate and set benchmark scores with regional QAs and global trainers to maintain consistency in quality evaluations based on updated SOP, tools and quality metrics.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - 2+ years managing teams and 3+ years in quality assurance, preferably within Customer Service.
 
 - Problem solver, able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards).
 
 - Customer focus and proven results of improving the customer experience delivered by a rapidly growing team
 
 - Excellent communication skills to coordinate processes and projects involving internal and external stakeholders.
 
 - Self-motivated, able to learn and work independently in global teams.
 
 
 Preferred Qualifications:
 
 - Experience in eCommerce or marketplace platform is a plus.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
 
 
 
 
 TikTok Accommodation
 
 
 TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request&ZeroWidthSpace;
 
 
 
 
 Job Information
 
 
 【For Pay Transparency】Compensation Description (Annually)
 
 The base salary range for this position in the selected city is $88920 - $159600 annually.&ZeroWidthSpace;
 
 Compensation may vary outside of this range depending on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.&ZeroWidthSpace;
 
 Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).&ZeroWidthSpace;
 
 The Company reserves the right to modify or change these benefits programs at any time, with or without notice.&ZeroWidthSpace;
 
 For Los Angeles County (unincorporated) Candidates:&ZeroWidthSpace;
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:&ZeroWidthSpace;
 
 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;&ZeroWidthSpace;
 
 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and&ZeroWidthSpace;
 
 3. Exercising sound judgment.&ZeroWidthSpace;
</div>

TikTok Shop - Quality Assurance Program Manager

Keck Medicine of USC

<div>Coordination of the general service area, including data collection, chart review, analysis and trending, education of clinical staff, and to serve as a resource for all departments. May be required to provide direct patient care within the scope of RN licensure. Incumbent is responsible for managing the day-to-day clinical operations of the service program area.
 
 
Essential Duties:
<ul><li>Quality of Patient Care - Identifies, evaluates, and revises standards of care consistent with performance improvement findings, changes in policy or procedure, changes in national, local, and state standards. Demonstrates the clinical expertise necessary to assess each patient&rsquo;s individual needs and to plan and implement appropriate patient care interventions
</li><li>Planning and Organization - Daily clinical coordination and operations of the Program. Coordinates efforts of other allied health services involved in the care of the patient. Participates in the development and implementation of hospital policies and procedures. Demonstrates skill in efficient time management. Development and implementation of clinical pathways.
</li><li>Communication/Leadership Skills - Ability to communicate effectively with co-workers, physicians, administration and others in relaying information in a timely manner. Demonstrates an ability to identify and solve problems, uses sound judgment to reach quality decisions. Educates, coaches, and supports professional staff as necessary to resolve discrepancies between employee performance and patient and Program needs.
</li><li>Computer Skills - Type and proof various documents (e.g., correspondence, reports, charts, minutes of meetings, hospital policies, etc.). Create spreadsheets and tables, utilizing functions (formulas) and manipulating the data to retrieve desired information. Maintain computer records and files as needed. Generate presentations in various formats. Develop and maintain databases.
</li><li>Customer Service - Projects University Hospital values to all customer groups. Encourages feedback from patients, families, and other care providers regarding satisfaction with the Program and University Hospital initiatives.
</li><li>Fiscal Resource Management - Participates in preparation of operational and capital equipment budgets. Manages labor and controllable expenses within allocated budget.
</li><li>Community Resource/Market Conditions - Maintain relationship with community referral organizations as necessary. Assist patients as necessary with referrals to appropriate community services. Maintains awareness of all major competitors, current market conditions, financial positions and operating strategies to proactively anticipate, change and implement new programs, services or processes to insure the success of the Program. Provide program analysis to Administration to aid in anticipating change and formulating successful strategies to meet the changing healthcare environment.
</li><li>Performs other related duties as assigned
</li></ul>Required Qualifications:
<ul><li>Req Bachelor&rsquo;s Degree Nursing Degree in Nursing (BSN) *Grandfathered from BSN if hired prior to 12/2019
</li><li>Req 2 years Experience in an acute care setting.
</li><li>Req Experience in the care and coordination of care for surgical patients.
</li><li>Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
</li><li>Req Knowledge of medical procedures and conditions and ability to understand, follow and successfully perform duties, including whole blood collection, and apheresis procedures, in accordance with administrative and clinical policies, regulations and procedures.
</li></ul>Preferred Qualifications:
<ul><li>Pref Master's degree MSN, MBA, MHA, or degree in a related field. *Demonstrated expertise and work experience commensurate with education requirements may be accepted in lieu of Master's Degree.
</li><li>Pref Administrative experience at the Program Manager level.
</li><li>Pref Experience with TJC accreditation and DHS regulations.
</li><li>Pref Case management principles and operations experience.
</li></ul>Required Licenses/Certifications:
<ul><li>Req Registered Nurse - RN (CA Board of Registered Nursing)
</li><li>Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
</li><li>Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
</li></ul>The annual base salary range for this position is $110,240.00 - $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. 
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu . Inquiries will be treated as confidential to the extent permitted by law.
<ul><li>Notice of Non-discrimination
</li><li>Employment Equity
</li><li>Read USC&rsquo;s Clery Act Annual Security Report
</li><li>USC is a smoke-free environment
</li>Digital Accessibility 
<li>
</li></ul>If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$149111.htmld</div>

RN Clinical - Spine Center Clinic - Full Time 8 Hour Days (Exempt) (Non-Union)

Miracorp

<div>Join a company where excellence meets opportunity! At MIRACORP, we don&rsquo;t just provide services to the federal government, we set the gold standard in quality and reliability. What truly sets us apart? Our people. We believe our employees are the cornerstone of everything we achieve. That&rsquo;s why we invest in talent, innovation, and leadership, fostering a workplace where your contributions make a real impact.
Position Summary
The Lead Project Manager provides senior level leadership for complex federal construction, rehabilitation, and facilities programs. This role serves as the primary liaison between the contractor team and GSA, overseeing multiple project managers and multi site initiatives. The Lead Project Manager ensures the successful delivery of project objectives, compliance with quality and performance standards, and alignment with client mission requirements.
Essential Functions<ul><li>
Serve as the primary liaison to COR, CO, and MIRACORP.</li><li>
Coordinate directly with client program and technical managers on major construction and facilities initiatives.</li><li>
Lead, mentor, and oversee contracted Project Managers across multiple sites.</li><li>
Plan, coordinate, and deliver multiple projects and program activities.</li><li>
Monitor performance to ensure alignment with goals, schedules, and quality requirements.</li><li>
Manage technical operations involving personnel, stakeholders, and complex project workflows.</li><li>
Support strategic planning, long range program execution, and resource allocation.</li><li>
Implement and oversee program wide quality assurance measures.</li><li>
Ensure compliance with contract requirements, performance standards, and reporting obligations.</li><li>
Evaluate program effectiveness and recommend improvements.</li><li>
Track budgets, expenditures, cost performance, and resource utilization.</li><li>
Support life cycle cost analyses, financial planning, and cost benefit evaluations.</li><li>
Participate in workforce planning and oversee workload distribution among project managers.</li><li>
Prepare routine and special reports, presentations, and documentation for client leadership.</li><li>
Identify risks, develop mitigation strategies, and resolve issues affecting performance.</li><li>
Apply project and program management principles to improve operational effectiveness.</li><li>
Support logistics planning, scheduling, and forecasting activities.</li><li>
Perform additional duties as required to meet contract objectives.</li></ul>
Minimum Requirements<ul><li>
US Citizen</li><li>
Bachelor&rsquo;s Degree in Architecture or Engineering</li><li>
Minimum of 15 years of experience in architecture, engineering, construction, facilities management, or related technical fields</li><li>
Proven experience leading complex construction or facilities programs.</li><li>
Experience managing multidisciplinary teams and multiple concurrent projects</li><li>
Experience supporting federal, government, or large commercial programs, preferred</li><li>
Advanced computer skills and familiarity with project management and estimating software.</li></ul>
Why Choose MIRACORP?
At MIRACORP, we recognize that our employees are the cornerstone of our success. That&rsquo;s why we offer an exceptional benefits package from day one, including:<ul><li>
A company that lives its core values, prioritizing integrity, accountability, and excellence</li><li>
Paid Time Off (Personal, Vacation, Sick Leave)</li><li>
Comprehensive Health Coverage (Medical, Vision, Dental)</li><li>
Flexible Spending Account (FSA) Options for healthcare and dependent care</li><li>
Short Term &amp; Long Term Disability Coverage</li><li>
Life Insurance &amp; Accidental Death &amp; Dismemberment Protection</li><li>
Employee Wellness Resources &amp; Assistance Programs</li><li>
Financial Counseling Programs to support long term planning</li><li>
Commuter Benefits for work life ease</li><li>
401(k) with 100% immediate employer matching</li></ul>
We proudly support veterans and all qualified applicants, ensuring equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Join a team where your expertise is valued, your impact is recognized, and your career can thrive. Come grow with us&ndash;because at MIRACORP, your success is our success!</div>

Lead Project Manager

Mathnasium

<div>Digital Marketing Manager
Location: Remote or Hybrid (Los Angeles, CA)
Job Type: Full-time
About Mathnasium:
Mathnasium is a global education brand with over 1,100 franchised learning centers. Our Home Office Marketing Team partners with franchise owners to drive performance, improve enrollment outcomes, and support system-wide growth.
Role Overview:
The Digital Marketing Manager evaluates the impact and efficiency of our digital marketing programs. Using performance data, this role identifies trends, uncovers growth opportunities, and provides actionable insights to leadership and franchise partners.<h3 class="jobSectionHeader">
Primary Objectives</h3><ul><li>
Conduct detailed reviews of digital marketing performance at the individual center level.</li><li>
Provide data-driven feedback with actionable recommendations to improve results.</li><li>
Analyze and report on the direct impact of advertising spend on the company&rsquo;s bottom line.</li></ul>
Key Responsibilities:<ul><li>
Performance Monitoring: Track and evaluate centralized digital marketing campaigns across platforms such as Google Ads, Meta, and Google Analytics.</li><li>
Reporting: Generate weekly reports on traffic, leads, enrollments, and demographics, highlighting trends and opportunities for program improvement.</li><li>
Deep-Dive Analysis: Examine the relationship between advertising performance, website activity, and conversion rates to enhance the overall user experience.</li><li>
Budget Optimization: Recommend marketing budget adjustments based on historical performance and data-driven insights.</li><li>
Market Insight: Monitor competitor activity and broader market trends, sharing significant findings with senior management.</li><li>
Franchisee Support: Prepare reports linking website traffic to advertising performance and participate in performance review calls to address concerns and outline next steps.</li><li>
Documentation: Support the creation and maintenance of standard operating procedures for marketing programs.</li></ul>
Qualifications:<ul><li>
2&ndash;3 years of digital marketing, performance marketing, or analytics experience (agency experience a plus)</li><li>
Strong knowledge of advertising platforms and data analysis</li><li>
Proficiency in Google Analytics strongly preferred</li><li>
Bachelor&rsquo;s degree required</li><li>
Excellent written and verbal communication skills</li><li>
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment</li></ul>
The Mathnasium Mission 
Teach children math so they understand it, master it, and love it.
 
Math can change their lives, and they can change the world.
 
Mathnasium makes math make sense, building children's confidence and a deep understanding and lifelong love of mathematics. With more than 1,000 locations on four continents, our franchised and company-owned learning centers provide tutoring from pre-K through high school. 
The Mathnasium Method increases a child's math competency and improves their lives by opening the doors to higher education, greater career opportunities, and a better future. It is in that sense that we aim to change the world ... one child at a time. 
Our teaching method, the Mathnasium Method, is the life&rsquo;s work of Larry Martinek, Mathnasium&rsquo;s Chief Instructional Officer and a teacher and math teaching consultant in the Los Angeles area for more than 35 years. The Mathnasium Method uses a time-tested, customized program which stems from a unique assessment to identify what students need to improve their math skills. We offer personalized instruction, proprietary worksheets, and games to build Number Sense and provide a fun and supportive environment in which children can learn and practice math.
Pay: $80000.00 - $115000.00 / year
Pay:<ul><li>
Bonus pay</li></ul>
Benefits:<ul><li>
Flexible schedule</li><li>
Paid time off</li><li>
Health insurance</li><li>
Dental insurance</li><li>
Vision insurance</li><li>
Life insurance</li><li>
Disability insurance</li><li>
401(k)</li><li>
401(k) matching</li><li>
Referral program</li><li>
Employee discount</li></ul>
Job Type: fulltime
Schedule:<ul><li>
8 hour shift</li><li>
Monday to Friday</li><li>
Day shift</li></ul>
Education: Bachelor's degree
Work location: This is a remote position</div>

Digital Marketing Manager

E2 Consulting Engineers, Inc.

<div>About the Organization:
<div>
E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.</div>
Overview:

The Project Manager II is responsible for leading cross-functional teams, managing all aspects of a utility construction project including target setting/management and timelines, maintaining strategic and analytical oversight across multiple simultaneous projects or project tracts, communicating with leadership as appropriate, developing partnerships with internal and external stakeholders, and ensuring adherence to the appropriate work planning and execution processes.
Responsibilities:
<ul><li>Provide leadership for the planning, development, and implementation of large-scale, major strategic business and technology projects.
</li><li>Effectively collaborate with internal departments, stakeholders, cross-functional teams, and vendors to define requirements, assess alternatives and present solutions to business challenges.
</li><li>Responsible for budget and resource planning.
</li><li>Single point of contact for all economic and regulatory issues for the assigned projects.
</li><li>Develop and maintain project parameters for project requirements.
</li><li>Manage and coordinate all activities leading to the successful completion of large-scale, major strategic projects including projec scoping, timelines, cost estimates, and design.</li><li>
Provide project status updates and executive-level reportin</li><li>
Build business cases and project justifications.</li><li>
Ensure compliance with company policies and regulatory requirements.</li></ul>
Qualifications:
<ul><li>B.S. in Engineering, Business Management or equivalent field; equivalent experience with customer approval.</li><li>
PMP or other Program Management certifications, training and/or demonstrated experience.</li><li>
Advanced degree in Business or Engineering, preferred.</li><li>
Minimum 6-8 years experience managing complex technical and/or civil construction projects with three or more simultaneous work streams.</li><li>
Project Management knowledge required.</li><li>
Must be able to assess the potential financial impact of a project.</li><li>
Must possess the ability to review complex problems and propose innovative solutions.</li><li>
Must be able to build solid business cases/project justifications.</li><li>
Ability to manage deliverables at all levels of the business structure from entry level to executive level management.</li><li>
Proven aptitude and demonstrated experience for high volume, complex projects and program management.</li><li>
Capability of exercising discretion and independent judgment in the application of systems analysis techniques and procedures, preferred.</li></ul>
Benefits:
<div>
E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.</div>
Wage Data Per State Requirements:
<div>
Salary range for this position is $110,000 - $130,000. The starting salary will be commensurate with skill, education, experience, and working environment.</div>
Work Environment/Physical Demands:

Work Environment
This job operates in a professional office environment and uses standard office equipment such as computers and phones. 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Ability to sit/stand for up to 8 hours per day.</li><li>
Ability to move freely for up to 8 hours per day.</li></ul>
Local Candidates only: Yes Drug Free Workplace:
<div>
E2 Consulting Engineers, Inc. is a Drug Free Workplace. After accepting an offer of employment, applicants may be required to undergo background checks, drug testing, and/or fit-for-duty physical examination. Drug screens will include, but not be limited to, Amphetamines, Cocaine Metabolites, Marijuana Metabolites (THC), Opiates, and Phencyclidine (PCP). As a federal contractor, E2 cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.</div>
Solicitation:
<div>
Please no solicitation of any kind from agencies, staffing, or recruiting firms.</div>
EEO Statement:
<div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div>

Project Manager II

<div>Description
ICF&rsquo;s Disaster Management Division seeks Disaster Recovery Senior Technical Specialists &ndash; Reservist On Call to join our team. This ON-CALL position will require travel to client offices, disaster recovery sites, and deployable for multiple week assignments. This is a U.S. based position. 
About On-Call Employment with ICF: Due to the seasonal or project-specific nature of our disaster and emergency management work, ICF hires professionals as &ldquo;On-Call&rdquo; employees. On-Call employees are scheduled for work as it becomes available, with the freedom to accept or decline hours. They can work on concurrent projects outside of their ICF assignment, provided there's no conflict of interest. 
Definition: FEMA Public Assistance (PA) is a program provided by the Federal Emergency Management Agency (FEMA) that provides financial and direct assistance to states, tribes, and territories when authorized as part of a presidential declaration under the Robert T. Stafford Disaster Relief and Emergency Assistance Act. The program provides supplemental grants to state, tribal, territorial and local governments, and certain types of private non-profits so communities can quickly respond to and recover from major disasters or emergencies. PA can fund the repair, restoration, reconstruction or replacement of eligible public or certain nonprofit facilities or infrastructure damaged or destroyed by a disaster. This is not health or social services. 
As part of the Senior Technical Specialist Reservist (On Call) Cadre, you will coordinate with other technical specialists and project team members to ensure performance of tasks. Responsibilities may include providing comprehensive disaster recovery, grant monitoring services to sub-recipients, and working with (possibly overseeing) disaster recovery staff and assisting with project management tasks.<div>
Compensation: While the range below is broader, this position will offer an hourly pay range between $45 - $65 per hour, based upon % match to job description, location, etc., as determined by the hiring team. Higher education and experience will not change this salary range. 
 
Key Responsibilities: 
<ul><li>Create, review and provide guidance on scopes of work, cost alignments and building projects.</li><li>Evaluate facility damages, documents, and photographs pursuant to scope of service consultations.</li><li>Create damaged component inventory and detailed estimate of damage.</li><li>Support cost estimators during project development and project formulation.</li><li>Applying program requirements, policies, procedures and protocols.</li><li>Provide accurate repair cost information to help build competitive estimates.</li><li>Provide detailed review of FEMA project sub-grant applications (project worksheets) for completeness and preparation of version requests.</li><li>Support project team members with technical interpretations and assistance.</li><li>Attend meetings with agencies and applicants to establish assessment of proposed recovery projects, discuss project objectives, and construction budget.</li><li>Consult on Hazard Mitigation, 428 Alternative Procedures, and other FEMA Public Assistance rules and regulations</li><li>Applying knowledge of design, construction procedures, zoning and building codes, and building materials. Will create damage component inventory and detailed estimate of damages.</li><li>Will work on significant and unique issues where analysis of situations or data requires evaluation of intangibles</li><li>Exercises independent judgement in methods, techniques and evaluation criteria for obtaining results</li><li>Works through consultative dialogue toward predetermined long-range objectives. Will also determine and pursue courses of action essential in obtaining desired outcomes</li><li>Coordinate and participate in resolution of project related issues and concerns.</li><li>Optimize procedures and maintain communication and focus.</li><li>Maintain and track each case as required in project report management information system.</li><li>Measure performance with key metrics.</li><li>Keep management team informed on issues, problems &amp; resolutions.</li><li>Superior customer service skill set, ability to listen, facilitate and negotiate problems</li><li>Expertise in area in which you are assigned. Carry out timely and accurate duties as requested.</li><li>Travel as required to client recovery and ICF sites as required and requested by ICF management.</li></ul>
 
Please provide an updated resume aligned to the qualifications, skills and experience required. 
 
MUST HAVE REQUIREMENTS:</div><ul><li>Bachelor&rsquo;s Degree (Construction Related, Disaster Management or closely related)</li><li>8+ years of construction experience, including 3+ years working in disaster recovery and grant monitoring through the federal and state levels of government with emphasis on the FEMA public assistance program.</li><li>5+ years management experience of large-scale construction programs</li><li>5+ year&rsquo;s working knowledge of RS Means, Xactimate, FEMA Cost Estimate or applicable web-based cost estimator software.</li><li>5+ years of experience with Federal grant provisions involving procurement, labor compliance, environmental issues, and related.</li><li>5+ years of experience with FEMA Public Assistance programs, Hazard Mitigation 404, 406, Alternate and Improved Project requirements.</li><li>Must be able and willing to travel (flight and vehicle) as required for project work with minimal notice.</li><li>Must have a valid driver&rsquo;s license and successfully pass a Motor Vehicle Records (MVR) check.</li></ul>
 
Professional Skills: (You bring these with you on Day One) 
<ul><li>Strong proficiency in Microsoft Office Suite, MS Excel and computer use, including ability to use multiple database systems and perform accurate data entry.</li><li>High attention to detail and accuracy in documentation and reporting &ldquo;on-time&rdquo; and professionally, including ability to follow directions.</li><li>Strong organizational skills, with the ability to effectively plan, prioritize and manage multiple tasks and activities, independently and collaboratively with excellent analytical and qualitative strategic thinking capabilities and collaboration skills.</li><li>Strong written and oral communication, including interpersonal and presentation skills, including experience writing technical guidance or procedures.</li><li>Excellent critical thinking skills to help resolve project constraints and make decisions, paired with a desire to take initiative.</li><li>Ability to work well under continually changing deadlines and priorities, including managing multiple projects and stakeholder interests; willing and able to work evenings and weekends as needed.</li><li>Awareness and appreciation of applicant situations, socioeconomic backgrounds, and community dynamics.</li></ul>
 
Preferred Skills: (May set candidates apart) 
<ul><li>Bachelor&rsquo;s degree in environmental, disaster management, construction, infrastructure, energy, finance or related area.</li><li>Experience working active disasters with CDBG-DR, CDBG-MIT, 406/404-HMGP.</li><li>Experience addressing strategic issues in disaster recovery operations including issues that have complex political and programmatic elements.</li><li>Strong background in various types of construction.</li><li>Experience addressing FEMA Public Assistance policy and guidance technical issues in regard to current law and regulations.</li><li>Knowledge and skill in applying analytical and evaluative techniques to the identification, consideration, and resolution of a wide variety of grants administration issues and problems.</li><li>FEMA Certifications.</li></ul> 
#oncallrecovery 
#Indeed 
Working at ICF
ICF is a global advisory and technology services provider, but we&rsquo;re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.<div>
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records. 
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.</div><div>
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.</div><div> 
Candidate AI Usage Policy</div><div><div>
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.</div><div>
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.</div></div> 
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$98,187.00 - $166,919.00
California Remote Office (CA99)</div>

Public Assistance Senior Technical Specialist (Reservist On Call)

Jovenes, Inc.

Jovenes is a place of personal transformation for homeless youth. Our mission is to help homeless youth and at-risk families become productive and integrated members of the community. We provide emergency and permanent housing options and other community-based services that create opportunities for them to lead productive lives. We operate in Los Angeles and community East and Southeast of Los Angeles County.JOB TITLE: Bridge Housing Program- SPA 7- Case Manager II The primary responsibility of the case manager is to will provide case management services to 20 homeless female youth age 18-24. The case manager will be part of a team that will include staff assigned to monitoring the facility 24-7. The position will work closely with the program Director to ensure the program meets contract and agency expectation. The goal of the program is to transition youth into permanent housing opportunities. From time to time, the case manager may be asked by program manager or executive staff to conduct activities or tasks necessary to the operations of the organization. Due to the nature of the program, flexibility in the schedule is required including availability to take phone calls during evenings/holidays/weekends from time to time to ensure contact and supervision of youth.DUTIES AND RESPONSIBILITIESThe Bridge Housing Program Case Manager II will work as part of a team under the direct supervision of the Short-Term Housing Director. The following reflects management&rsquo;s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.Program:<ul><li>Coordinate intake of eligible clients.</li><li>Assess clients&rsquo; challenges and barriers as well as strengths.</li><li>Elaborate with client his Individualized Service Plan that will be updated monthly.</li><li>Provide case management services to achieve the outcomes set in the ISP.</li><li>Provide clients with referrals and monitor progress as needed, to mental health and substance abuse services, and toward opportunities for educational, career development, and personal enrichment.</li><li>Evaluate transportation needs and support them in developing a sustainable plan.</li><li>Provide clear directions, support and follow-up to clients.</li><li>Support clients in identifying permanent housing options.</li><li>Develop appropriate procedures in case of crisis.</li><li>Support procedures related to grievance management.</li></ul>Coordination<ul><li>Support program director in evaluating and developing opportunities to improve operations across the agency short term housing program in SPA 4.</li><li>Support program director in evaluating gaps in services and operations.</li></ul>Administrative:<ul><li>Maintain files in a secure and locked cabinet.</li><li>Maintain files according to agency and contract standards.</li><li>Collect client documentation.</li><li>Enter client data into the HMIS system on an ongoing daily-to-weekly basis.</li><li>Prepare and submit reports in a timely manner.</li></ul>Other:<ul><li>Follow the agency professional code of conduct at all times.</li><li>Support scheduling of all staff in the program</li><li>Support development of policies and procedures for the program.</li><li>Coordinate other program staff in service delivery and facility monitoring.</li><li>Manage scheduling of subordinate staff, under the supervision of program manager/Director.</li><li>Delegate activities and follow up with other program staff to maximize clients&rsquo; progress.</li><li>Implement and or develop as needed, policies and procedures for all aspects of the program.</li><li>Provide support and coaching to other case managers in program team.</li></ul>Other duties and responsibilities may be developed by immediate supervisor according to program needs.SKILLS AND ABILITIES REQUIRED TO PERFORM THE ESSENTIAL JOB FUNCTIONS:Communication Skills and Abilities:<ul><li>Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public.</li><li>Ability to read, analyze and interpret manuals and office documents.</li></ul>Mental/Interpersonal Skills and Abilities:<ul><li>Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions.</li><li>Ability to work independently and with others, including other employees, clients and members of the public&mdash;in face-to-face and telephonic contexts.</li><li>Ability to multi-task, establish priorities and manage time, meet deadlines, and perform duties under time constraints.</li><li>Ability to be flexible and adapt to changing work demands.</li><li>Maintain high level of concentration and attention to detail for extended periods of time.</li><li>Ability to respond effectively to sensitive inquiries or complaints.</li><li>Maintain a high level of ethical and professional standards in accordance with agency and community policy.</li></ul>Physical Skills and Abilities:<ul><li>Ability to talk or hear in order to give and receive information and instructions.</li><li>Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls.</li><li>Ability to reach with hands and arms.</li><li>Ability to use computer keyboard up to 50% of the day.</li><li>Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment.</li><li>Ability to lift and/or move up to 20 pounds.</li></ul>Reasonable accommodation for individuals with disabilities will be evaluated and exceptions considered.Equipment and Computer Software Skills and Abilities:&middot; Computer literate (basic working knowledge of Microsoft WORD, Excel, Outlook, and PowerPoint)&middot; Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as requiredEDUCATION, EXPERIENCE, CERTIFICATES &amp; TRAINING<ul><li>Bachelor&rsquo;s degree or 4 years of experience in a relevant setting.</li><li>Experience working with transitional aged youth, individuals with mental disabilities, low-income families.</li><li>Demonstrated ability to work with a culturally diverse clientele &amp; staff.</li><li>Bilingual and fluent in English and Spanish a must</li><li>Valid California driver&rsquo;s license and personal vehicle insurance carrier relating to clients, staff agency representatives, community members and others.</li></ul>This is a full-time position. Experience and degrees will be taken into consideration. Salary range: $52,000.00- $60,320.00. Health, dental and life insurance provided, complementary vision insurance available. Paid time off, sick time and paid holidays are provided according to agency policies. The employee will be able to enroll in agency&rsquo;s 401k plan according to agency policies. Must be willing to use your car for work-related travel. Mileage reimbursement provided. Jovenes is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Job Type: Full-timePay: $25.00 - $29.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Mariposa House Shelter - Case Manager II

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