program manager

Upstar Mental health Services

Program ManagerPosition OverviewUPSTAR is seeking an experienced Program Manager to oversee the planning, implementation, and evaluation of behavioral health programs. The Program Manager will ensure quality service delivery, maintain compliance with regulatory standards, and support the mission of providing exceptional therapeutic services to children and families.Key Responsibilities- Oversee daily operations of assigned programs, ensuring adherence to CARF standards, OhioRISE requirements, and Medicaid regulations.- Develop and maintain partnerships with school districts and community organizations to expand service reach.- Supervise program staff, including hiring, training, onboarding, and performance management.- Monitor program outcomes and prepare reports for leadership and external stakeholders.- Manage program budgets, including tracking expenses and ensuring cost-effectiveness.- Create and implement staff training programs to maintain clinical excellence and regulatory compliance.- Coordinate with credentialing and enrollment teams to ensure provider compliance.- Lead quality improvement initiatives and respond to audit findings.Qualifications- Bachelor's degree in Human Services, Social Work, Psychology, or a related field; Master's degree preferred.- 3-5 years of experience in program management, preferably in behavioral health or human services.- Knowledge and understanding of OhioRISE, including requirements and service delivery expectations.- Knowledge of Medicaid billing, CARF accreditation, and children's mental health services.- Strong organizational and project management skills.- Excellent communication and relationship-building abilities.- Proficiency with Google Workspace and electronic health record systems.- Valid driver's license and reliable transportation.What We Offer- Competitive salary and benefits package.- Opportunities for professional development.- Collaborative team environment.- Meaningful work supporting children and families.To ApplySubmit resume and cover letter to the appropriate UPSTAR contact.Pay: $42,000.00 - $45,000.00 per yearWork Location: In person

Program Manager

TISTA Science and Technology Corporation

<div>Overview:
<div>
TISTA Science and Technology is seeking an experienced Program Manager to support a federal program providing IT Operations and Maintenance, Infrastructure Protection, Information Assurance, and Software Development Support Services.</div><div></div><div> 
The Program Manager will provide strategic leadership, governance, and delivery oversight for Electronic Data Interchange (EDI) initiatives supporting healthcare and federal programs. This role is responsible for ensuring the successful execution of EDI‑related capabilities, regulatory compliance, and effective cross‑functional coordination among business, technical, and government stakeholders.</div><div></div><div> 
TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account &amp; Flexible Savings Account, Paid Life Insurance, Short-term &amp; Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!</div>
Responsibilities:
<ul><li>Provide overall program management leadership for EDI initiatives, including planning, execution, monitoring, and delivery.</li><li>
Establish and maintain program management support services, tailoring project management approaches to meet team, project, and contractual needs.</li><li>
Oversee EDI transaction implementations and operations, including X12 healthcare transactions such as 837, 835, 834, 270/271, and 276/277.</li><li>
Lead program governance activities, including status reporting, risk and issue management, dependency tracking, and escalation.</li><li>
Manage and coordinate cross‑functional teams, including Product Owners, Scrum Masters, Business Analysts, Integration Analysts, and vendors.</li><li>
Ensure compliance with HIPAA, data privacy, security regulations, and contractual requirements.</li><li>
Support audit, compliance, and reporting activities as required by the client and contract.</li><li>
Analyze program and task order management needs and apply industry best practices, leveraging both traditional and Agile methodologies to deliver effective project management solutions.</li><li>
Apply knowledge of federal government planning, programming, budgeting, and resource management processes to support customer program planning, executive decision briefings, and progress assessments across multiple projects.</li><li>
Collaborate with stakeholders to define clear project objectives and requirements, establish priorities, communicate progress and demonstrations, and manage change through regular planning and re‑planning activities.</li><li>
Develop and maintain business cases, project charters, and project plans, updating documentation to reflect progress, risks, and changes.</li><li>
Work closely with cross‑functional teams possessing diverse technical skillsets to ensure successful project delivery; re‑plan and adjust execution based on team velocity and evolving business or user needs.</li><li>
Track and report program and project performance metrics at the task, work package, and project levels.</li><li>
Develop and maintain project management dashboards to provide timely, accurate progress information to project teams and customer leadership.</li><li>
Identify program risks and devise clear mitigation strategies, engaging appropriate stakeholders to ensure proactive risk management.</li></ul>
Qualifications:
<ul><li>Minimum 10 years of experience managing Health IT projects or programs, preferably in federal or healthcare environments.</li><li>
Demonstrated experience supporting systems and workflows that leverage EDI transactions.</li><li>
Experience managing IT infrastructure, application development, and information security initiatives within a regulated environment.</li><li>
Proven client‑facing experience, with the ability to manage customer expectations, communicate effectively, and maintain strong client relationships.</li><li>
Prior experience managing and/or participating in integrated delivery teams, including government stakeholders and third‑party vendors.</li><li>
Strong working knowledge of project management, performance management, financial oversight, and government procurement processes.</li><li>
Hands‑on experience applying Agile project management methodologies, including iterative planning, execution, and delivery.</li><li>
Ability to coordinate cross‑functional teams to ensure project objectives, scope, schedule, and quality targets are met.</li><li>
Experience tracking project progress, managing risks and issues, and reporting status to both internal leadership and client stakeholders.</li><li>
Familiarity with compliance, audit, and documentation requirements supporting federal IT and healthcare programs.</li><li>
Strong understanding of EDI standards, healthcare claims processing, and data exchange practices.</li><li>
Proven ability to communicate effectively with executive‑level and technical stakeholders.</li></ul><div>
Education:</div><ul><li>
B.S. in Computer Science or Information Management.</li><li>
Project / Program Management certification (PMP, PgMP) recommended.</li><li>
Agile certification (CSM, SAFe Agilist, SAFe Program Manager) recommended.</li><li>
ITIL v3.
</li></ul>Clearance:
<ul><li>The ability to pass a Tier 2/Modest Background Investigation.</li></ul><div>
Location</div><ul><li>
Remote, USA.</li></ul><div>
Pay Range:</div><ul><li>
The pay for this position ranges from $100,730 to $120,500.</li><li>
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.</li><li>
Also, certain positions are eligible for additional forms of compensation, such as bonuses.</li><li>
TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/.</li></ul></div><div></div>

Leandro Olmos Foundation

Job Title: Program Manager About the RoleAre you passionate about driving meaningful impact through well-executed programs? Join Leandro Olmos Foundation as a Program Manager and lead initiatives that support community development, education, and social impact across the region.This is an exciting opportunity to work in a mission-driven environment where your ideas, leadership, and strategic thinking directly contribute to positive change.Key Responsibilities<ul><li>Lead the planning, execution, and delivery of nonprofit programs and initiatives</li><li>Manage project timelines, budgets, and resources effectively</li><li>Coordinate with internal teams, partners, and stakeholders</li><li>Monitor program performance and track KPIs and impact metrics</li><li>Prepare reports, presentations, and updates for leadership and donors</li><li>Identify risks and implement mitigation strategies</li><li>Ensure compliance with organizational policies and funding requirements</li><li>Continuously improve program processes and outcomes</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Development Studies, Project Management, or related field</li><li>4&ndash;8+ years of experience in program management, project management, or NGO operations</li><li>Strong leadership and organizational skills</li><li>Experience managing budgets, timelines, and cross-functional teams</li><li>Excellent communication and stakeholder management abilities</li><li>Familiarity with monitoring &amp; evaluation (M&amp;E) frameworks is a plus</li><li>Proficiency in Microsoft Office and project management tools</li></ul>About the CompanyLeandro Olmos Foundation is a nonprofit organization dedicated to advancing education, community development, and social impact initiatives. Through strategic programs and partnerships, we aim to create sustainable and measurable change in the communities we serve.Why Work With Us<ul><li>Be part of a purpose-driven organization making real impact</li><li>Work with diverse, international teams and partners</li><li>Opportunity to lead meaningful, high-visibility projects</li><li>Professional development and career advancement opportunities</li></ul>How to ApplyReady to make a difference? Apply now by submitting your updated CV.We encourage early applications as we review candidates on a rolling basis.Pay: QAR18,000.00 - QAR28,000.00 per monthWork Location: In person

OMPAY

<div>
 
 
 Job description:
 
 
 
 
 
 
 Position: Program Manager
 
 
 Company: OMPAY powered by Omantel |
 
 
 Location: Muscat, Oman | Job Type: Full-time
 
 
 
 
 
 
 Job Summary:
 
 
 
 Experienced and strategic Program Manager to oversee and drive the successful delivery of a portfolio of technology programs across the organization.
 
 
 The ideal candidate will have a strong background in program governance, cross-functional leadership, and aligning multiple interdependent projects to strategic business objectives.
 
 
 This role requires strong leadership, stakeholder management, and organizational skills to ensure programs are delivered on time, within scope, and aligned with IT and business strategy.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Define and maintain the program charter, roadmap, and governance framework across multiple interdependent projects.
 </li>
 <li>
 Align program objectives with organizational strategy and ensure all projects within the program contribute to agreed business outcomes.
 </li>
 <li>
 Lead and coordinate a team of Project Managers, providing direction, oversight, and support across all program workstreams.
 </li>
 <li>
 Manage program-level risks, dependencies, and issues, escalating to senior leadership as appropriate.
 </li>
 <li>
 Engage and manage relationships with senior stakeholders, vendors, and executive sponsors across the program lifecycle.
 </li>
 <li>
 Oversee program budgets, resource planning, and capacity allocation across all workstreams.
 </li>
 <li>
 Establish and enforce program management standards, processes, and best practices across project teams.
 </li>
 <li>
 Ensure compliance with organizational policies, IT governance frameworks, and regulatory requirements.
 </li>
 <li>
 Drive change management activities to support adoption of program outcomes across impacted business units.
 </li>
 <li>
 Report program health, milestones, risks, and strategic outcomes to executive management and steering committees.
 </li>
 </ul>
 
 
 
 
 Qualification:
 
 <ul>
 <li>
 Bachelor's in business management&nbsp;or computer science.
 </li>
 </ul>
 
 
 
 
 Experience:
 
 <ul>
 <li>
 Not less than 5 relevant years of experience.
 </li>
 </ul>
 
 
 
 
 Closing date: May 7th, 2026
 
</div>

Chenega Corporation

<div>Req ID: 39904
Summary
Program Manager
Washington, DC
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
Chenega Agile Real-Time Solutions (CARS) is seeking an experienced Program Manager to lead and oversee the execution of complex enterprise IT service programs supporting federal customers. This critical leadership role will drive the modernization of IT Service Management (ITSM) practices and ensure the successful delivery of integrated IT services that support secure, reliable, and mission-focused operations. The ideal candidate will bring expertise in managing large-scale federal IT programs, implementing enterprise ITSM solutions (including ServiceNow), and leading high-performing teams focused on operational excellence, innovation, and customer-centric service delivery.
Responsibilities
<ul><li>Serve as the primary point of contact with Government stakeholders, including the Contracting Officers Representative (COR), providing strategic direction and daily oversight for contract execution.</li>
<li>Manage total program work effort, including planning, staffing, budgeting, risk mitigation, reporting, deliverables management, quality assurance, transition planning, and performance monitoring.</li>
<li>Lead cross-functional teams across multiple task areas, including:</li>
<li>Establish governance frameworks, facilitate stakeholder engagement, and ensure program performance objectives are met.</li>
<li>Oversee design and implementation of enterprise ITSM tools and platforms to improve efficiency, automate workflows, and enhance service delivery.</li>
<li>Ensure seamless coordination of IT services, including incident management, problem resolution, change management, and customer support.</li>
<li>Implement lessons learned processes, performance monitoring frameworks, and service improvement initiatives.</li>
<li>Align IT service delivery with customer mission objectives through process optimization, performance improvement, and service reliability initiatives.</li>
<li>Oversee execution of ITIL-aligned ITSM processes across operational environments.</li>
<li>Direct performance monitoring and reporting using KPIs and SLA metrics to drive measurable service improvements.</li>
<li>Support resource utilization tracking, workforce planning, performance analysis, and automation initiatives.</li>
<li>Provide product implementation leadership across enterprise IT platforms, including ServiceNow and related service management tools.</li>
<li>Identify opportunities to improve operational efficiency, reduce service delivery risk, and enhance program outcomes.</li>
<li>Apply lifecycle delivery methodologies including Agile, Waterfall, and hybrid approaches.</li>
<li>Ensure all work is performed in compliance with applicable regulations, contractual requirements, and organizational performance standards.</li>
<li>Supervisory Responsibilities.</li>
<li>Other duties as assigned.</li>
</ul>Qualifications
<ul><li>Bachelors degree in business administration, IT Management, or a related field.</li>
<li>7+ years of experience managing large-scale federal IT programs.</li>
<li>5+ years of IT Project Management experience, including 3+ years on federal government contracts.</li>
<li>Active PMP or PgMP certification required.</li>
<li>Active ITIL v4 certification</li>
<li>Active Top-Secret Clearance</li>
<li>Must be a US Citizen</li>
</ul>Preferred Qualifications:
<ul><li>Masters Degree or MBA</li>
<li>Preferred Certified Scrum Master (CSM) or equivalent.</li>
<li>Highly preferred Hands-on experience leading ServiceNow implementations (especially ITSM and PPM Suite).</li>
</ul>Knowledge, Skills, and Abilities:
<ul><li>Knowledge in lifecycle methodologies, including Agile, Waterfall, and hybrid approaches.</li>
<li>Advanced knowledge of PMI PMBOK or equivalent program management standards</li>
<li>Strong skills in stakeholder management, program governance, risk mitigation, and federal acquisition regulations (FAR).</li>
<li>Ability to work independently and yet be effective within a team setting</li>
<li>Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment</li>
<li>Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals</li>
<li>Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.</li>
<li>Excellent skills in Microsoft Word, Excel, and other Office applications</li>
<li>Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.</li>
<li>Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.</li>
<li>Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it</li>
</ul>How youll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOSs culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenegas impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
\#Chenega Agile Real Time Solutions, LLC
Estimated Salary/Wage
USD $166,500.00/Yr. Up to USD $200,000.00/Yr.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program</div>

Plat4mation

<div>
 
 Are you an experienced Program Manager who thrives in a dynamic and fun working environment and is ready to lead large-scale software implementation projects?
 
 
 Do you have a passion for driving organizational improvement, enhancing project efficiency, and elevating program governance across teams? Are you hands-on, persistent, and service-oriented? Then you might be our new
 
 Program Manager!
 
 
 
 
 
 
 
 What will you do?
 
 
 
 As a Program Manager, you take full responsibility for delivering complex ServiceNow implementation projects on time, on budget, and with outstanding quality. In this position, you are fully responsible for the entire lifecycle of one or more implementation projects at a time. Your role will include standardizing project management processes, guiding governance practices, managing PM resources, and facilitating knowledge sharing and continuous improvement across programs. This is a global role based out of Riyadh, KSA.
 
 
 
 
 
 
 Scope of work:
 
 
 <ul>
 <li>
 Own and manage the full lifecycle of ServiceNow implementation projects, and act as the single point of contact during a ServiceNow implementation.
 </li>
 <li>
 Develop and implement standardized project management processes across departments, covering contract, resource, and performance management.
 </li>
 <li>
 Provide oversight and ensure adherence to project governance frameworks.
 </li>
 <li>
 Conduct financial and operational analysis to improve profitability.
 </li>
 <li>
 Define KPIs and metrics to track and improve project success.
 </li>
 <li>
 Continuously monitor performance and implement corrective actions when needed.
 </li>
 <li>
 Engage internal and external stakeholders including vendors and global teams.
 </li>
 <li>
 Lead portfolio risk and change management initiatives.
 </li>
 <li>
 Work closely with leadership (local and global CxO level) to align program activities with business goals.
 </li>
 <li>
 Use your consultancy skills and understanding of technology to explain how Plat4mation addresses requirements and objectives.
 </li>
 <li>
 Identify opportunities to provide maximum added value to the customer, up-sell opportunities and engage sales &amp; pre-sales teams.
 </li>
 <li>
 Lead a project team leveraging a proven understanding of project management methodologies and principles.
 </li>
 <li>
 Coach and transfer knowledge to colleagues and customers.
 </li>
 <li>
 Plan and deliver project kick-off meetings.
 </li>
 </ul>
 
 
 
 
 
 We ask:
 
 
 <ul>
 <li>
 Bachelor's or master&rsquo;s degree in business, project management, or a related field
 </li>
 <li>
 Fluent in English (Arabic is a plus)
 </li>
 <li>
 7+ years of experience in project management, including software implementation programs
 </li>
 <li>
 Scrum Master, PMP, ITIL, PRINCE2, or Lean Six Sigma certifications are all considered a strong plus
 </li>
 <li>
 ServiceNow experience is preferred and a strong plus
 </li>
 <li>
 Technical or Architecture background is a plus
 </li>
 <li>
 Demonstrated experience managing large-scale, multi-team software implementation projects in large enterprise environments
 </li>
 <li>
 Leadership experience including team building, performance management, and mentoring
 </li>
 <li>
 Strong understanding of Organizational Change Management and ability to translate strategy into operational plans
 </li>
 <li>
 Excellent communication skills, both written and verbal with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
 </li>
 <li>
 Strong analytical, organizational, and problem-solving skills
 </li>
 <li>
 Data-driven mindset with a passion for connecting figures and results
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s in it for you?
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Employee health insurance
 </li>
 <li>
 22 days of annual leave
 </li>
 <li>
 Modern laptop
 </li>
 <li>
 A modern, flexible, and multicultural workplace at an innovative and global company with presence in KSA
 </li>
 <li>
 Ambitious and kind colleagues from all over the world
 </li>
 <li>
 A challenging position with lots of room to grow
 </li>
 </ul>
 
 
 
 
 
 Our culture
 
 
 
 At Plat4mation, we focus on channeling your passion to make a meaningful impact while ensuring that the journey is both rewarding and fun. We always go the extra mile to deliver on what we promise!
 
 
 We are proud to be a diverse and inclusive company where everyone is encouraged to be their authentic selves. We welcome people from all backgrounds, and we believe that our differences make us stronger and more innovative. Our team brings a wealth of perspectives and experiences, driving creativity and helping us to solve challenges in unique ways.
 
 
 
 
 
 To keep this spirit alive, we host a variety of Fun4U activities throughout the year, including global hackathons, social gatherings, and inspiring lunch sessions that foster creativity and collaboration (check out our Instagram page!). Having fun together strengthens our bonds and fuels our collective success.
 
 
 
 
 
 Your growth is our top priority at Plat4mation. We are dedicated to providing you with the space and support you need to thrive, both personally and professionally. We understand that continuous learning and development are key to our success as a company. That&rsquo;s why we offer on-the-job coaching and opportunities to explore and enhance your interpersonal skills, helping you to achieve your ambitions and contribute to our goals.
 
 
 
 
 
 
 About Plat4mation
 
 
 
 Plat4mation is a global ServiceNow Elite partner that makes work flow by maximizing the value of digital transformation and technology. By offering a comprehensive suite of advisory, implementation, and managed services solutions, the company helps its customers across the entire value chain. Plat4mation has successfully enabled organizations across various industries to optimize operations and enhance productivity by leveraging its in-depth expertise across all ServiceNow workflows. It has earned several awards, including Global &amp; EMEA ServiceNow Partner Awards.
 
 
 Founded in 2013 and headquartered in Utrecht, the Netherlands, Plat4mation now has 700+ employees and 10 offices worldwide. Learn more at plat4mation.com.
 
 
 
 
 
 
 Interested?
 
 
 
 Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.mea@plat4mation.com or apply directly by filling out the form below.
 
</div>

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Program Manager of Global Service Partners is a strategic role responsible for overseeing partner management and governance across the organization&rsquo;s global service delivery network. This position acts as the primary point of contact and &ldquo;quarterback&rdquo; for all service delivery partner engagements, ensuring alignment with the organization&rsquo;s strategic objectives and operational excellence. The role requires collaboration with senior leaders at partner organizations, internal stakeholders, and cross-functional teams to drive performance, innovation, and continuous improvement.
 
 
 
 What You&rsquo;ll Do As The Program Manager
 
 
 
 Employees employed in the role of Program Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Partner Relationship Management
 </li>
 <li>
 Develop and nurture strong, collaborative relationships with senior leaders at service delivery partner organizations.
 </li>
 <li>
 Serve as the primary liaison and point of escalation for all partner-related issues, ensuring prompt resolution and maintaining trust.
 </li>
 <li>
 Establish regular communication cadences, including strategic reviews, performance updates, and business planning sessions with partners.
 </li>
 <li>
 Governance and Compliance
 </li>
 <li>
 Define and implement robust governance frameworks for partner engagements, ensuring adherence to contractual agreements, service-level agreements (SLAs), and compliance standards.
 </li>
 <li>
 Monitor partner performance against defined KPIs and SLAs, providing actionable insights and driving accountability.
 </li>
 <li>
 Ensure alignment of partner activities with the organization&rsquo;s goals, values, and policies.
 </li>
 <li>
 Strategic Alignment and Collaboration
 </li>
 <li>
 Act as a strategic advisor to senior leadership, providing insights on partner capabilities, risks, and opportunities.
 </li>
 <li>
 Collaborate with internal teams, including Service Delivery, IT, Procurement, and Finance, to ensure seamless integration and execution of partner-delivered services.
 </li>
 <li>
 Facilitate joint business planning and innovation initiatives with partners to identify new growth opportunities and enhance service offerings.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Lead the development and execution of strategies to optimize partner performance and ensure high-quality service delivery.
 </li>
 <li>
 Identify and implement best practices, process improvements, and tools to enhance partner management effectiveness.
 </li>
 <li>
 Oversee issue resolution, risk management, and contingency planning to minimize disruptions and ensure continuity.
 </li>
 <li>
 Reporting and Analytics
 </li>
 <li>
 Establish and maintain dashboards and reporting mechanisms to provide visibility into partner performance, trends, and areas for improvement.
 </li>
 <li>
 Present regular updates to executive leadership on the status of partner relationships and key initiatives.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, or a related field; MBA or equivalent preferred.
 </li>
 <li>
 5+ years of experience in partner management, service delivery, or a similar Program Management role within a global organization.
 </li>
 <li>
 Proven track record of managing complex, global partner relationships and driving results in a matrixed environment.
 </li>
 <li>
 Exceptional communication, negotiation, and interpersonal skills, with the ability to influence and build trust with senior stakeholders.
 </li>
 <li>
 Strong analytical and problem-solving skills, with experience in performance management and governance frameworks.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Strategic Thinking: Ability to align partner strategies with organizational objectives.
 </li>
 <li>
 Leadership: Demonstrated ability to lead cross-functional teams and inspire high performance.
 </li>
 <li>
 Relationship Management: Skilled in building and maintaining strong, collaborative relationships.
 </li>
 <li>
 Results Orientation: Proven ability to deliver measurable outcomes in complex environments.
 </li>
 <li>
 Cultural Sensitivity: Experience working in diverse, global settings with an understanding of cultural nuances.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 8:00 PM to 5:00 AM (Pakistan Time)
</div>

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