program manager quick commerce

Richpanel

<div>Quick Highlights<ul><li>
Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale.
</li><li>Reports to: Head of Customer Success
</li><li>Stage: Team of 25. Primarily based in Bangalore, India, with a few team members in the USA.
 
Shifts: Rotational, including US time-zone support</li><li>
Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands.
</li><li>Location: In-office. Bangalore, India.
</li><li>Compensation: INR 15 &ndash; 25 LPA, depending on experience.
</li><li>Team: You&rsquo;ll be part of our world-class Customer Success team, working cross-functionally with Product, Sales, and Support to drive adoption and retention.
</li><li>Why now: With growing demand from 2,000+ e-commerce brands and accelerating automation adoption, we&rsquo;re scaling our Customer Success team to deepen relationships, increase automation ROI, and ensure long-term retention.</li></ul>
About the Role
As a Customer Success Manager at Richpanel, you&rsquo;ll own a portfolio of high-value accounts and drive measurable outcomes, renewals, and growth. You&rsquo;ll act as a trusted advisor to CX and e-commerce leaders&mdash;connecting business goals with automation outcomes.
You&rsquo;ll manage customers end-to-end&mdash;from onboarding to renewal&mdash;while helping shape Richpanel&rsquo;s success playbooks, workflows, and processes. If you love solving business problems, influencing product strategy, and turning adoption into executive-level impact, this is the role for you.
Responsibilities<ul><li>
Own a portfolio of customer accounts, driving adoption, measurable outcomes, renewals, and growth.
</li><li>Maintain &lt;5% churn rate across your portfolio.
</li><li>Build and nurture executive relationships with CX leaders, positioning yourself as a trusted partner.
</li><li>Run QBRs/MBRs tying Richpanel adoption to ROI, CX metrics, and business outcomes.
</li><li>Identify risks early and execute structured mitigation plans, surfacing upsell and cross-sell opportunities.
</li><li>Lead onboarding for new customers, ensuring automation and workflows go live on time.
</li><li>Act as a technical first responder for Level 1 issues, demonstrating deep product knowledge.
</li><li>Collaborate cross-functionally with Product, Sales, and Support to align account strategy.
</li><li>Contribute to evolving playbooks, renewal forecasting, and success frameworks.
</li><li>Represent the voice of the customer, influencing product roadmap and integrations.</li></ul>
Outcomes<ul><li>
Retain 85% GRR annually 
Focus on protecting existing revenue and proactively reducing churn and downgrades.
</li><li>Maintain 80% coverage of your customer portfolio 
Stay actively engaged with 80%+ of accounts every month (business reviews, adoption touchpoints, etc.).
</li><li>Onboard 5 customers per month and score 90% on the Success Kit implementation 
Success Kit = paid onboarding package ($2,000) + quality check to ensure implementation excellence.
</li><li>Reduce Surprise Churn to 20% 
Develop early warning signals and proactive intervention strategies.</li></ul>
What Success Looks Like<ul><li>
Strong GRR &amp; NRR across your accounts, with consistent renewals and expansions.
</li><li>High automation adoption (30&ndash;60% per account) and measurable improvements in CSAT, resolution time, and cost savings.
</li><li>Identified upsell and cross-sell opportunities through alignment of features with business goals.
</li><li>Recognized internally as an escalation point and workflow expert.
</li><li>Built turnaround plans to successfully prevent churn.
</li><li>Recognized by customer leadership as a trusted advisor.</li></ul> 

Requirements 
<ul><li>
4+ years of experience in Customer Success or Account Management in SaaS.
</li></ul><ul><li>Proven track record of owning renewals, onboarding, adoption, and expansions.
</li><li>Experience conducting QBRs/MBRs with senior executives, tying product adoption to ROI.
</li><li>Strong problem-solving skills &mdash; able to map workflows, identify churn risks, and design automation strategies.
</li><li>Excellent communication and storytelling abilities.
</li><li>Hands-on approach &mdash; able to build playbooks, workflows, and success plans.
</li><li>SaaS experience required; e-commerce or CX automation experience preferred.
</li><li>B.Tech degree or equivalent.
</li><li>Strong technical aptitude, project management, and analytical skills.</li></ul> 

Benefits 
 
What We Offer<ul><li>
Competitive salary and performance-based bonuses</li><li>
Opportunity to work with cutting-edge AI technology</li><li>
Modern, chic office space in a vibrant neighbourhood</li><li>
Quarterly team outings and off-sites</li><li>
Chance to make a meaningful impact in a rapidly growing startup</li></ul>
&zwj;
Important Notes<ul><li>
This is an in-office position based in Bangalore, India.
</li><li>The role requires night shifts to align with US customer hours.
</li><li>Our culture prioritizes results and ownership &mdash; expect autonomy and responsibility.</li></ul></div>

Customer Success Manager | Strategic Accounts

Delivery Hero

<div>Company Description 
instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey. 
Job Description 
We are looking for a curious and analytical Business Analyst who can work with large datasets, translate business questions into structured analyses, and turn insights into actionable recommendations.
The role will work closely with Commercial, Marketing, Operations, Product, and other teams to evaluate performance, identify opportunities, and support data-driven decisions.
Strong hands-on SQL skills are essential, along with an interest in using AI to make analytics faster and more scalable.<ul><li>
Analyse business performance across growth, customer behaviour, revenue, profitability, marketing, and operations.</li><li>
Independently write and optimise SQL queries to extract and analyse large datasets.</li><li>
Conduct deep dives to identify trends, performance gaps, growth opportunities, and key business drivers.</li><li>
Analyse customer behaviour across acquisition, retention, churn, frequency, cohorts, and segmentation.</li><li>
Support business cases, forecasting, scenario modelling, and impact estimation for new initiatives.</li><li>
Build dashboards and recurring reports using BI and visualisation tools.</li><li>
Partner with cross-functional teams to define KPIs and provide clear, commercially relevant recommendations.</li><li>
Ensure accuracy and reliability of analytical outputs.</li></ul>
AI in Analytics<ul><li>
The candidate should actively use AI as part of the analytics workflow, including:</li><li>
Accelerating SQL development, debugging, and analysis.</li><li>
Structuring analytical approaches and generating hypotheses.</li><li>
Automating repetitive reporting and analytical tasks.</li><li>
Improving insight generation, documentation, and stakeholder communication.</li></ul>
AI should enhance analytical thinking, not replace it. 
Qualifications 
<ul><li>
3-5 years of experience in Business Analytics, Data Analytics, Strategy Analytics, Growth Analytics, or a related field.</li><li>
Strong hands-on SQL skills.</li><li>
Strong Excel / Google Sheets skills.</li><li>
Experience with BI tools such as Tableau, Power BI, Looker, Metabase, or similar.</li><li>
Strong analytical, problem-solving, and structured thinking skills.</li><li>
Ability to translate data into clear business recommendations.</li><li>
Comfortable working with multiple stakeholders in a fast-paced environment.</li><li>
Practical exposure to generative AI tools in analytical workflows.</li></ul>
Nice to Have<ul><li>
Experience in e-commerce, marketplaces, quick commerce, retail, fintech, or consumer technology.</li><li>
Exposure to Python.</li><li>
Understanding of A/B testing and experimentation.</li><li>
Experience with customer lifecycle, marketing, pricing, retention, churn, or unit economics.</li></ul></div>

Business Analyst - instashop

noon

<div>
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon
 
 
 launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February
 
 
 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce,
 
 
 fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 noon&rsquo;s mission: Ring every doorbell, every day.
 
 
 
 
 
 
 Who are we?
 
 
 
 Everyday Labs is noon&rsquo;s innovation engine &mdash; a place built to imagine, build, and scale new ideas that create real value for users, for noon, and for the world. Our mission is simple: turn imagination into measurable impact. We explore new technologies, test new business models, and launch products that push noon&rsquo;s ecosystem forward with speed, clarity, and purpose.
 
 
 If you want to build models, ML pipelines and AI that become the foundation for future noon businesses, this is where you belong.
 
 
 
 
 
 
 About the role:
 
 
 
 As a Staff Machine Learning Engineer at Everyday Labs, you will architect and deliver the intelligence that powers our next generation of products, experiments, and ventures. You will work at the intersection of applied machine learning, experimentation, and scalable engineering &mdash; building models and ML infrastructure that can go from idea to deployed value with exceptional velocity and rigor.
 
 
 
 
 
 This is a highly technical, high-ownership role where you will influence technical strategy, hire and mentor engineers, and help shape the culture and systems that allow ML ideas to become high-impact reality.
 
 
 
 
 
 
 What you'll do:
 
 
 
 
 
 
 
 Machine Learning: Turning Ideas into Value
 
 
 
 &bull; Design, train, and deploy ML models that deliver measurable impact across multiple aspects of noon&rsquo;s vast e-commerce footprint.
 
 
 &bull; Translate ambiguous or zero-to-one problems into clear hypotheses, measurable signals, and verifiable ML solutions.
 
 
 &bull; Collaboration with product, engineering and business leaders to define value metrics and success thresholds early and rigorously.
 
 
 
 
 
 
 Production ML Systems &amp; Pipelines:
 
 
 
 &bull; Architect reliable training, validation, and deployment pipelines using modern MLOps practices.
 
 
 &bull; Build and maintain feature stores, automated retraining systems, online inference services, and monitoring frameworks.
 
 
 &bull; Ensure systems meet high bars for observability, reliability, and performance &mdash; excellence in execution is part of our signature.
 
 
 
 
 
 
 Technical Leadership &amp; Cross-Team Ownership:
 
 
 
 &bull; Hire and mentor ML and software engineers across Labs in traditional ML, generative AI technologies.
 
 
 &bull; Contribute to cross-initiative architecture, documentation, and open knowledge sharing.
 
 
 &bull; Work noon partners and stakeholders to apply ML where it can unlock disproportionate impact.
 
 
 
 
 
 
 What you'll need:
 
 
 
 &bull; 6+ years of experience in applied ML engineering
 
 
 &bull; Bachelor's degree in Computer Science, Engineering, or a related technical field, master&rsquo;s or PhD is a plus but not required.
 
 
 &bull; Strong proficiency with Python, modern ML frameworks (PyTorch, TensorFlow, Scikit-learn, XGBoost), and model lifecycle best practices.
 
 
 &bull; Proven experience deploying ML models into real-world systems with CI/CD and automated monitoring.
 
 
 &bull; Strong SQL and data engineering fundamentals, including building scalable data pipelines (Airflow or similar).
 
 
 &bull; Experience with cloud platforms (AWS, GCP, Azure). GCP is a plus.
 
 
 &bull; Experience with generative AI, LLMs, or NLP systems is a strong bonus.
 
</div>

Staff Machine Learning Engineer

Microsoft

<div>Overview 
Monetization Strategy &amp; Licensing (MSL) sits at the center of Microsoft's commercial strategy. MSL is looking to hire a Director, Partnerships &amp; Channel Programs. The organization brings together the teams that shape how Microsoft prices, packages, and monetizes commercial products, alongside the programs, partner motions, and operational frameworks that bring those models to market. 
MSL's charter is to modernize the commercial engine for an AI- and cloud-led market. The organization connects economic strategy, go-to-market design, field and partner adoption, licensing programs, and regulatory considerations so that Microsoft can create durable customer value while operating with commercial clarity and discipline. 
The Director, Partnerships &amp; Channel Programs leads the partner engagement, launch readiness, commercial-program policy, and regulatory work required to bring Microsoft's modern commerce strategy to market. The role spans partner communications, readiness for major Cloud Solution Provider launches, program and offer design, and regulatory matters affecting Microsoft's global partner ecosystem. 
This role operates at the intersection of commercial policy, external engagement, partner experience, digital commerce, and market execution. This candidate will lead an experienced team of business planners and translate complex business, policy, and regulatory changes into credible market narratives, partner-ready launches, durable programs, and disciplined execution. The role offers significant opportunity to work with senior leaders and influential external stakeholders. 
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 
Responsibilities 
Partner and Industry Engagement
Lead engagement with partners on significant commerce changes and Microsoft&rsquo;s broader modernization roadmap. Develop clear communications, anticipate partner and market perspectives, and establish feedback channels that inform strategy and execution. Build relationships with industry analysts and other key external audiences in collaboration with communications and business leaders.
Partner Launch and Readiness
Prepare partners for major launches across Microsoft&rsquo;s cloud partner ecosystem, including updates to partner economics, Azure promotions, and other commercial initiatives. Translate complex decisions into clear value propositions and practical action plans. Coordinate communications, training, feedback, and issue resolution throughout launch and adoption.
Cloud Partner Programs and Policies
Shape the future of specialized partner offers and the end-to-end processes used to design and operationalize them. Prioritize improvements to partner commerce capabilities by balancing customer and partner needs, business impact, regulatory requirements, engineering capacity, and operational feasibility. Establish clear policies and governance that improve partner program simplicity, integrity, and speed.
Regulatory Strategy
Partner with Microsoft's legal and regulatory teams to develop engagement strategies for industry organizations and regulators focused on cloud and partner-market practices. Identify and address sources of regulatory friction, frame clear commercial options for senior decision-makers, and translate regulatory outcomes into practical program, policy, and partner-readiness requirements.
Integrated Partnerships and Channel Execution
Connect external engagement, partner readiness, program policy, and regulatory strategy into a single portfolio and operating rhythm. Ensure that market narratives, launch plans, commerce priorities, program updates, and regulatory commitments reinforce one another. Surface dependencies and partner impacts early, maintain clear accountability across stakeholders, and move complex priorities from decision through successful market execution.
Leadership Responsibilities<ul><li>
Model, Coach and Care. Lead with manager capabilities to recruit, develop, and retain exceptional talent in line with Microsoft leadership and manager principles.</li><li>
Represent the organization's work with senior leaders and build alignment around clear choices, trade-offs, and execution priorities.</li><li>
Partner across product, engineering, finance, field, marketing, operations, Legal, and partner teams to develop strategies that can be implemented at scale.</li><li>
Build an inclusive, high-performing team culture with clear accountability, analytical standards, and active attention to talent development and succession.</li></ul> 
Other<ul><li>
Embody our Culture and Values</li></ul> 

Qualifications 
Required/minimum qualifications<ul><li>
Bachelor's Degree in Engineering/Computer Science, Economics, Business, or related field AND 6+ years partner strategy, channel programs, commercial policy, external engagement, business planning, go-to-market, or a related experience.</li><li><ul><li>
 OR equivalent experience.</li></ul></li></ul> 
Additional or preferred qualifications<ul><li>
Bachelor's Degree in Engineering/Computer Science, Economics, Business, or related field AND 12+ years partner strategy, channel programs, commercial policy, external engagement, business planning, go-to-market, or a related experience.</li><li><ul><li>
OR Master's Degree in Business Administration (MBA), or related field AND 8+ years partner strategy, channel programs, commercial policy, external engagement, business planning, go-to-market, or a related experience.</li><li>
 OR equivalent experience.</li></ul></li><li>
3+ years people management and/or informal/indirect team leadership experience.</li><li>
Experience with indirect and partner-led business models, including distributors, resellers, marketplaces, cloud service providers, or similar ecosystems.</li><li>
Experience launching complex commercial programs, policies, pricing changes, promotions, or digital-commerce capabilities across a large partner ecosystem.</li><li>
Experience developing external narratives and engaging partners, industry analysts, communications stakeholders, or other influential audiences on consequential business changes.</li><li>
Experience working with legal, regulatory, compliance, or public-policy teams to manage external engagements and translate outcomes into practical business actions.</li></ul> 
 
 
Business Planning M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: 
https://careers.microsoft.com/us/en/us-corporate-pay 
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. 
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.</div>

Director, Partnerships & Channel Programs

Sai Silks Kalamandir

*Job Description &ndash; Digital Marketing Manager**Experience:* 2&ndash;7 Years*Department:* Digital MarketingRole OverviewResponsible for planning, executing and managing end-to-end digital marketing activities across *Social Media, Content, Influencer Marketing, Performance Marketing, CRM and E-commerce*.*Key Responsibilities**Digital Strategy &amp; Planning** Prepare monthly digital strategy and content calendars.* Plan store-wise and brand-wise reels, AI content, concept/engagement reels, carousels and stories.* Plan performance marketing and influencer budgets.* Plan contests, events and digital activations.*Content Management** Manage the complete content cycle: *Concept &rarr; Script &rarr; Shoot &rarr; Edit &rarr; Approval &rarr; Posting*.* Ensure consistent, timely and engaging content across platforms.*Influencer Marketing** Identify, shortlist and negotiate with influencers.* Manage briefs, scripts, approvals, revisions and publishing.* Track influencer campaign performance and ROI.*Performance &amp; Analytics** Review monthly content, paid media, influencer and store-wise performance.* Analyse results and provide actionable recommendations for improvement.*CRM &amp; Store Coordination** Coordinate with CRM for campaigns, reels and coupon requirements.* Work with Area Managers, Store In-charges, Purchase, Planning, Vendors and Customer Service teams for campaign execution and store-level activities.*E-commerce** Manage monthly e-commerce content and digital strategy.* Conduct website audits and coordinate banner updates.* Plan weekly e-commerce content.* Review e-commerce performance and coordinate with Operations and Live teams.* Manage influencer campaigns for e-commerce.*Required Skills** Digital &amp; Social Media Marketing* Content Strategy &amp; Storytelling* Influencer Marketing* Performance Marketing* E-commerce Marketing* Analytics &amp; Reporting* Project &amp; Stakeholder Management* Strong communication and execution skills*Key KPIs** Social media reach, engagement and growth* Content performance* Influencer ROI* Performance marketing efficiency / ROAS* Store-wise campaign performance* E-commerce traffic and conversions* Timely campaign and content executionWork Location: In person

Digital Marketing Manager

PUMA

<div>SPEED &amp; SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.</div>
 <div><div><div><div><div><div><div><h2 class="jobSectionHeader">Your mission</h2>
</div><div><div>You will be part of the Core Commerce Platform organisation responsible for delivering the omnichannel commerce capabilities that power the purchase journey, inventory availability, delivery promise, order processing &amp; fulfilment and post-purchase experiences across channels. The organisation plays a critical role in ensuring products are available to buy, orders can be fulfilled reliably, and commitments made to consumers are delivered consistently. Through a portfolio of commerce platform capabilities, the organisation enables seamless omnichannel experiences while supporting efficient, scalable, and resilient commerce operations across the global digital ecosystem.
As an OMS Lead Engineer, you will provide technical leadership for the team building and supporting omni-channel commerce capabilities. You will own technical architecture, engineering standards, and key technology decisions while ensuring solutions are scalable, reliable, resilient, and aligned with the broader commerce platform strategy. Working closely with the Engineering Manager, Product Owners and Retail Tech Teams, you will deliver scalable, resilient, and secure omni-channel commerce capabilities. You will champion engineering best practices, code quality, observability, and continuous improvement across the team.
What you will do:
<ul><li>Lead the design, development, and evolution of Order Management capabilities including order orchestration, inventory availability, fulfilment, returns, and post-purchase experiences.
</li><li>Own the technical architecture, engineering standards, and key technology decisions for OMS platforms and related integrations.
</li><li>Design and build scalable, resilient, API-first and event-driven services supporting omnichannel commerce use cases such as Click &amp; Collect (BOPIS), Ship-from-Store, Endless Aisle, and Delivery Promise. Partner with Product Owners, Architects, Retail Technology, Supply Chain, and Business stakeholders to translate requirements into robust technical solutions.
</li><li>Drive integration of OMS with Commerce Platforms, ERP, WMS, Payments, Logistics, and Customer Service systems.
</li><li>Ensure inventory visibility, order processing, fulfilment, and returns workflows are accurate, reliable, and scalable across channels and regions.
</li><li>Champion engineering excellence through code quality, automated testing, secure development practices, and continuous improvement.
</li><li>Establish and promote best practices in microservices, cloud-native architecture, observability, performance optimization, and reliability engineering.
</li><li>Mentor and coach engineers, providing technical guidance, architecture reviews, and hands-on support for complex initiatives.
</li><li>Drive adoption of AI-assisted engineering practices and automation to improve developer productivity, quality, and delivery efficiency.
</li></ul></div></div></div></div></div><div><div><div><div><h2 class="jobSectionHeader">Your talent</h2>
</div><div><div><ul><li>10+ years of hands-on experience designing and building Order Management capabilities using Java/Spring Boot or equivalent frameworks, including implementation, extension, integration, and customization of packaged or custom order management solutions.
</li><li>3+ years of experience leading a technical capability, project or engineering team.
</li><li>Experience with enterprise order management platforms such as Fluent Commerce (preferred), IBM Sterling OMS, Manhattan Associates, Kibo Commerce, or Salesforce OMS is highly desirable.
</li><li>Hands-on software engineering experience with Java, Spring Boot, and modern microservices architectures, building scalable, resilient, and production-grade services.
</li><li>Deep understanding of the end-to-end order lifecycle, including order capture, sourcing, fulfilment, shipment, returns, exchanges, and post-purchase processes.
</li><li>Proven experience customizing and extending OMS capabilities to support evolving business requirements, omnichannel fulfilment models, and enterprise integrations.
</li><li>Strong knowledge of omnichannel commerce operations, including Ship-from-Store (SFS), Buy Online Pick Up In Store (BOPIS), Ship-to-Store, Curbside Pickup, Endless Aisle, and associated order routing strategies.
</li><li>Solid understanding of inventory management, sourcing optimization, fulfilment orchestration, and order allocation concepts across stores, DCs, and third-party fulfilment networks.
</li><li>Proven experience integrating OMS platforms with Commerce, WMS, ERP, POS, Payment, 3PL, Carrier, and Customer Service systems to enable end-to-end order visibility and orchestration.
</li><li>Experience designing OMS-centric microservice architectures with clear domain boundaries across Order Management, Inventory, Sourcing, Fulfilment, Returns, and Customer Service capabilities.
</li><li>Hands-on experience with Kafka or similar event-streaming platforms for event-driven architectures, asynchronous processing, and enterprise-scale system integrations.
</li><li>Experience with performance engineering, scalability testing, and optimization of high-throughput, business-critical commerce platforms.
</li><li>Experience defining and implementing capacity planning, resiliency, and scaling strategies to support peak trading events and global commerce operations.
</li><li>Experience driving technical architecture, establishing engineering standards, mentoring engineers, and influencing technical direction across cross-functional teams.
</li><li>Experience leveraging AI-assisted engineering tools, coding agents, and LLM-powered development workflows to improve engineering productivity, software quality, and delivery efficiency.
</li></ul></div></div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader">Our principles</h2>
</div><div><div><div>PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.</div></div></div></div></div></div><div></div>

Lead Engineer - Core Commerce Platform

Scope Investment

Introduction Al Boom Marine has been operating in the GCC for over 35 years and is now one of the longest standing retail businesses in the MENA region. Throughout its history, ABM has demonstrated an impressive ability to keep up with ever-changing market developments, which has led to the company diversifying its operations across retail, wholesale, and successful e-commerce ventures throughout the MENA region. ABM’s diverse portfolio includes a wide range of brands across six main divisions: Apparel, Footwear &amp; Accessories (AFA), Cycling, Consumer Electronics, Optical, and Sports. Thanks to its market expertise and successful business endeavours, ABM has earned a reputation as a strong market leader across the MENA region. Purpose ABM is seeking a highly motivated Senior Finance Manager to join our Finance team. The Senior Finance Manager will lead the finance function across Retail, Wholesale, and E-commerce channels, with responsibility for financial planning and analysis (FP&amp;A), accounting, taxation, and VAT compliance across the GCC region. The role requires a strong combination of strategic thinking, operational finance expertise, and leadership capabilities to support business growth, drive financial performance, and ensure financial integrity. This is a great opportunity for a highly experienced and commercially driven individual to join our dynamic and growing team. Title: Senior FP &amp; A ManagerReporting Manager: Chief Financial OfficerLocation: Dubai, UAE Responsibilities Financial Planning &amp; Analysis (FP&amp;A):<ul><li>Lead budgeting, forecasting, and long-term financial planning processes across all business channels.</li><li>Provide actionable insights on financial performance, including variance analysis and key drivers.</li><li>Partner with business heads to support strategic decision-making and profitability improvement.</li><li>Develop and monitor KPIs, dashboards, and financial models.</li></ul> Taxation &amp; VAT Compliance:<ul><li>Ensure compliance with UAE VAT regulations and other GCC tax laws</li><li>Manage VAT filings, reconciliations, and audits</li><li>Coordinate with external tax advisors on corporate tax matters and regulatory changes</li><li>Identify tax risks and opportunities for optimization</li></ul> Business Finance &amp; Commercial Support:<ul><li>Support Retail, Wholesale, and E-commerce teams with financial analysis and pricing strategies</li><li>Evaluate new business opportunities, investments, and expansion plans within GCC</li><li>Monitor working capital, inventory, and cash flow across channels</li><li>Drive cost optimization initiatives without compromising business growth</li></ul> Team Leadership &amp; Stakeholder Management:<ul><li>Lead, mentor, and develop the finance team across multiple functions</li><li>Collaborate with cross-functional teams including operations, supply chain, and sales</li><li>Act as a key finance business partner to senior leadership</li><li>Manage relationships with auditors, banks, and regulatory authorities</li></ul> Systems &amp; Process Improvements:<ul><li>Lead or support financial system upgrades or ERP implementations.</li><li>Drive automation of routine accounting tasks and enhancement of financial reporting tools.</li><li>Continuously evaluate financial processes for efficiency and control enhancement.</li></ul> Skills &amp; Experience <ul><li>Bachelor’s degree in Finance, Accounting, Commerce, or a related field.</li><li>Professional accounting qualification (CA, CPA, ACCA, or CMA) is mandatory; an MBA in Finance is an advantage.</li><li>8 to 12+ years of progressive experience in accounting and financial management, including 3 to 5 years in a leadership role.</li><li>Proven experience within the retail sector, preferably in multi-store, multi-channel, or franchise business environments.</li><li>Experience in the GCC/MENA region, with a strong understanding of relevant tax regulations and commercial laws, is highly desirable.</li><li>Strong proficiency in ERP systems (SAP, Oracle, Microsoft Dynamics, etc.), advanced Excel, financial modelling, and other MS Office applications.</li><li>Familiarity with business intelligence tools (e.g., Power BI), retail POS systems, and inventory management platforms.</li><li>Strong leadership, team management, and project management capabilities.</li><li>Excellent analytical, problem-solving, communication, and presentation skills.</li><li>Strategic mindset with strong commercial acumen and attention to detail.</li><li>High level of integrity, with the ability to work effectively under pressure and meet tight deadlines.</li></ul>

Senior Financial Planning & Analysis Manager

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