programs manager

Netcracker

The Program Director has the two-fold role of securing and delivering professional services for the Netcracker customer base. The Program Director will be involved in E2E activities to ensure that service commitments are attainable and profitable.
Principal Duties and Responsibilities:
<ul>
<li>Manage and grow Netcracker s on-site transformation programs, including the following:</li>
<li>Budget and business planning for projects and programs including forecasting, monitoring, and resource planning, while ensuring business profitability</li>
<li>Manage customer expectations and satisfaction</li>
<li>Generate additional profitable revenue by expanding the scope of services provided by Netcracker</li>
<li>Partner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.</li>
<li>Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers</li>
<li>Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.</li>
<li>Hold Account Teams accountable for project deliverables</li>
<li>Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality</li>
<li>Lead service delivery and customer support activities related to the Netcracker product suite</li>
<li>Establish and grow relationships with clients at all levels in the organization</li>
<li>Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.</li>
</ul>
Leadership 
<ul>
<li>Lead cross-functional, multi-cultural, geographically dispersed teams</li>
<li>Establish and manage MBOs/KPIs for the team</li>
<li>Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation</li>
<li>Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements</li>
</ul>
Experience and Requirements:
<ul>
<li>Proven ability to lead multi-million, business transformational programs involving complex technical solutions, in the BSS industry</li>
<li>Required experience with writing and reviewing contracts, SOWs, and other commercial agreements</li>
<li>Proven ability to handle program governance, ensuring alignment on program milestones and future strategy</li>
<li>Ability to build and execute resource plans (on/offshore)</li>
<li>10 years management experience, at least 3 years at senior levels</li>
<li>Experience running multi-million programs</li>
<li>Extensive experience with project management methodologies</li>
<li>Ability to build relationships at multiple levels within the client organization</li>
<li>Experience working in a matrixed corporate environment</li>
<li>Ability to travel</li>
</ul>
Education: 
<ul>
<li>Bachelor s degree in related field</li>
</ul>

Program Manager

<div>TODAY, YOU&rsquo;RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.
TOMORROW, YOU&rsquo;RE SHAPING THE WAY THE WORLD WORKS. 
At DHL, people mean the world to us. That&rsquo;s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Customer Solutions &amp; Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 80 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products &amp; solutions.
Be the partner of our Customer Directors driving business growth through the consistent management of sales activities.
Tasks:
Account Governance
<ul><li>Monitor customer development plans and ensure alignment with CSI strategy and priorities.</li>
<li>Maintain and update the Customer Dashboard for visibility on financials, performance, and pipeline.</li>
<li>Provide actionable insights from customer data to support account planning and decision-making.</li>
</ul>Pipeline Management &amp; Quality
<ul><li>Ensure pipeline accuracy and completeness in Salesforce (ACE) through regular updates.</li>
<li>Identify new opportunities via white spot analysis and register them in the pipeline.</li>
<li>Track pipeline trends and highlight risks or growth potential for timely action.</li>
</ul>Sales &amp; RFQ Support
<ul><li>Support Customer Directors in assessing opportunities and identifying growth areas.</li>
<li>Lead/Support RFQ preparation and tender quality checks, coordinating with relevant teams.</li>
<li>Facilitate contractual closure for new agreements, including compliance with key clauses.</li>
</ul>Customer Priority Projects
<ul><li>Collaborate with BU teams to ensure solutions meet customer requirements.</li>
<li>Manage Customer Satisfaction Survey process and translate findings into improvement actions.</li>
<li>Support execution of customer-focused projects such as segmentation or innovation initiatives.</li>
</ul>Meeting Management
<ul><li>Prepare inputs and presentations for Quarterly Business Reviews and internal meetings.</li>
<li>Coordinate follow-up actions from customer and internal meetings to ensure timely delivery.</li>
<li>Support cross-BU calls by providing updates and insights from the Customer Dashboard</li></ul> 
Knowledge, Skills and Experience
<ul><li>Bachelor&rsquo;s degree or tertiary education in a related discipline with 7&ndash;12 years&rsquo; experience, or Master&rsquo;s degree with 5&ndash;10 years, or equivalent professional experience.</li>
<li>Experience across two or more DPDHL Business Units (minimum 5 years) or comparable external industry experience.</li>
<li>Strong knowledge of DHL operations, products, and service capabilities.</li>
<li>Proven expertise in commercial principles and processes, business acumen, and understanding of key financial principles.</li>
<li>Advanced skills in negotiation, presentation, project management, stakeholder management, and leading virtual teams.</li>
<li>Hands-on experience with CRM systems (e.g., Salesforce).</li>
<li>Excellent communication and interpersonal skills, with experience working in virtual environments.</li>
<li>Strong problem-solving, analytical, and critical thinking abilities.</li>
<li>Fluent English, spoken and written.</li></ul></div>

Commercial Program Manager EMEA (d/f/m)

Amentum

<div>Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
The Program Manager will be responsible for overseeing the execution and management for the Defense Logistics Agency (DLA) Full Line Food Service Distribution for Southwest Asian and Eastern Africa (SWAEA) program. This role involves leading cross-functional teams, ensuring compliance with regulations, and driving program performance to meet program goals and customer needs.
Key Responsibilities:<ul>
<li>
Program Planning and Execution.</li>
<li>Serve as the principal point of contact to the DLA KO, PMO, CORs, and COTRs.</li>
<li>Develop and implement program strategies, objectives, and plans to ensure successful execution of the food distribution program.</li>
<li>Manage the program lifecycle from initiation through completion, ensuring alignment with DLA requirements and program goals.</li>
<li>Collaborate with various teams, including procurement, logistics, quality control, and customer service, to ensure effective communication and coordination of program activities.</li>
<li>Facilitate regular meetings and updates with stakeholders to monitor progress and address any issues.</li>
<li>Develop and manage the program budget, ensuring that resources are allocated effectively to meet program objectives.</li>
<li>Monitor expenditures and financial performance, implementing corrective actions as necessary.</li>
<li>Ensure that the program complies with all applicable regulations, standards, and contractual obligations.</li>
<li>Identify potential risks and develop mitigation strategies to minimize their impact on program performance.</li>
<li>Ensure success in meeting key performance indicators (KPIs).</li>
<li>Prepare and present regular reports to senior management on program status, performance metrics, and areas for improvement.</li>
<li>Build and maintain strong relationships with internal and external stakeholders, including customers, suppliers, and regulatory agencies.</li>
<li>Act as the primary point of contact for all program-related inquiries and communications.</li>
<li>Identify opportunities for process improvements and innovations within the program to enhance efficiency and effectiveness.</li>
<li>Lead initiatives aimed at optimizing program performance and customer satisfaction.</li>
<li>Be available to travel throughout AOR as needed / required.</li>
<li>Perform other duties as assigned.</li>
</ul>
QUALIFICATIONS<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Project Management, Supply Chain Management, or a related field.</li>
<li>Minimum of 15 years of experience in program or project management in the food service or logistics industry.</li>
<li>Experience in government contracting and familiarity with DLA policies and procedures.</li>
<li>Strong knowledge of program management methodologies and best practices.</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Proficient in project management software and Microsoft Office Suite.</li>
<li>Must be able to obtain and maintain facility credentials/authorization..</li>
</ul>
PREFERRED QUALIFICATIONS<ul>
<li>
Active PMP Certification</li>
<li>Secret Clearance</li>
<li>Knowledge of food service distribution operations and industry standards.</li>
</ul>
OTHER RESPONSIBILITIES<ul>
<li>
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li>
<li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li>
<li>Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li>
</ul>
This position is pending contract award. 
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</div>

Johnson Controls

<div>
 
 What You Will Do
 
 
 
 The HR Manager &ndash; Commercial, ME will have responsibility for providing all Human Resource solutions to their customer groups within the region and will be based in Dubai reporting directly to the Senior Director of HR for the Middle East and Africa region. As a Commercial HR Manager you will be supporting the commercial business and acts as a strategic partner to the commercial business units, ensuring HR initiatives align with business objectives and developing and implementing HR strategies and initiatives aligned with the overall business strategy.
 
 
 
 How You Will Do It
 
 
 
 <ul>
 <li>
 Deliver HR support to business leaders and employees to drive talent management excellence, diversity and inclusion and implement talent strategy and initiatives to enhance employee engagement and leader effectiveness
 </li>
 <li>
 Serves as an internal consultant to hiring managers, advising them on compensation and benefit options, legislative changes, current trends in human resources management
 </li>
 <li>
 Implement appropriate HR Strategies and actions to recruit and retain a qualified and motivated workforce
 </li>
 <li>
 Confers with management to identify current and future talent and workforce needs, and works closely with Talent Acquisition partners to deliver the manpower plan on time and within budget
 </li>
 <li>
 Produces Human Resources related reports as requested by Corporate, Business Unit or HR Functional Managers. Support current and future business needs through the development, engagement, motivation and preservation of human capital.
 </li>
 <li>
 Plans, communicates, and implements the company's benefits programs, and contributes to the ongoing development of these programs through engagement with the Total Rewards organization
 </li>
 <li>
 Analyzes costs, explains, and implements plan options, policy features, enrollment and other requirements for manager and employees
 </li>
 <li>
 Acts as liaison to consultants, vendors, service providers and outside legal/audit staffs.
 
 
 </li>
 </ul>
 
 Business Partnering
 
 
 
 Collaborate with commercial leadership team to understand business goals and translate them into HR strategies.
 
 
 Provide insights on organizational design, workforce planning, and talent and skill/capability development.
 
 
 
 Talent Management &amp; Development
 
 
 
 Drive recruitment strategies for commercial roles, ensuring top talent acquisition.
 
 
 Implement succession planning, career development and retention programs for key commercial positions.
 
 
 
 Strategic HR Initiatives
 
 
 
 Lead and execute HR projects related to organizational development, workforce planning, and talent management. Partner with leadership to align HR strategies with business objectives.
 
 
 
 Change Management
 
 
 
 Develop and implement change management frameworks for HR-related transformations.
 
 
 Communicate effectively with stakeholders to ensure smooth adoption of new processes.
 
 
 
 Policy &amp; Process Optimization
 
 
 
 Review and enhance HR policies and procedures to support strategic goals.
 
 
 Drive process automation and digital HR initiatives.
 
 
 
 Employee Engagement &amp; Culture
 
 
 
 Design programs that strengthen organizational culture and employee engagement. Support diversity, equity, and inclusion initiatives.
 
 
 
 Required
 
 
 
 
 What we look for
 
 
 
 <ul>
 <li>
 University Degree in Human Resources or equivalent
 </li>
 <li>
 Minimum 7+ years of HR experience, with at least 3 years in a commercial or sales-focused environment.
 </li>
 <li>
 Demonstrable track record in HR operations, HR partnering and employee relations
 </li>
 <li>
 Experience of working successfully in a functionally matrixed global organization
 </li>
 <li>
 Solid experience in driving Diversity and Inclusion programs
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 </ul>
</div>

Commercial HR Manager - ME

Al-Futtaim

<div>Job Requisition ID: 174606
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. 


Overview Of The Role:

The learning and development manager is responsible for designing, implementing, and evaluating the learning and development programs and initiatives for the organization. The learning and development manager works closely with the senior management, human resources, and other stakeholders to identify the learning needs and objectives of the employees and the organization. The learning and development manager also oversees the budget, resources, and vendors related to the learning and development activities. 

What You Will Do:
<ul>
<li>Conduct learning needs analysis and gap assessment to determine the learning and development priorities and strategies for the organization.</li>
<li>Design and develop engaging and effective learning and development programs and materials, such as e-learning courses, workshops, webinars, manuals, etc., using various instructional design methods and tools.</li>
<li>Implement and facilitate the learning and development programs and initiatives, ensuring alignment with the organizational goals and values.</li>
<li>Provide feedback and coaching to the employees and managers on their learning and development progress and performance.</li>
<li>Evaluate and monitor the effectiveness and impact of the learning and development programs and initiatives, using various evaluation methods and metrics.</li>
<li>Manage the learning and development budget, resources, and vendors, ensuring quality and cost-effectiveness.</li>
<li>Stay updated on the latest trends and best practices in the learning and development field, and incorporate them into the learning and development programs and initiatives.</li>
<li>Collaborate and communicate with the senior management, human resources, and other stakeholders on the learning and development plans and outcomes.</li></ul> 
 
Required Skills To Be Successful:
<ul>
<li>Advanced skills in instructional design and adult learning methodologies.</li>
<li>Excellent communication, presentation, and facilitation skills with the ability to coach effectively.</li>
<li>Strong project management skills to handle multiple projects and priorities simultaneously.</li>
<li>Ability to work both independently and collaboratively with various levels of stakeholders.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>At least 5 years of experience in learning and development, preferably within the automotive industry and in a managerial role.</li>
<li>Proven track record of designing, developing, implementing, and evaluating successful learning and development programs and initiatives.</li>
<li>Strong knowledge and skills in instructional design, adult learning principles, and learning technologies.</li>
<li>Proficient in Microsoft Office, e-learning authoring tools, and learning management systems.</li></ul> 
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. 

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</div>

Senior L&D Manager - Sales

Soul Senses Spa & Wellness

Job Summary:We are seeking a dynamic and results-driven Front Desk Manager to oversee daily operations of our spa facility, while also being responsible for meeting sales and revenue targets. The ideal candidate will have a passion for wellness, strong leadership skills, and a proven ability to drive sales performance. The Spa Manager will ensure the highest standards of service, guest satisfaction, and operational efficiency. Key Responsibilities: <ol type="1"><li>Operational Management</li></ol><ul><li>Oversee all aspects of spa operations, including staff scheduling, inventory, hygiene, and customer service.</li><li>Ensure smooth daily operations of all spa services including massage, skincare, salon, and wellness treatments.</li><li>Implement and maintain standard operating procedures and policies.</li></ul>2. Sales & Revenue Generation<ul><li>Develop and implement strategies to achieve monthly and annual sales targets for spa treatments, retail products, and membership packages.</li><li>Track and analyze sales performance .</li><li>Upsell services and retail products and train team members on effective sales techniques.</li><li>Launch promotions, seasonal offers, and loyalty programs to increase revenue and client retention.</li></ul>3. Team Leadership<ul><li>Recruit, train, and supervise spa staff including therapists, receptionists, and support personnel.</li><li>Conduct regular staff meetings, performance reviews, and incentive programs based on sales targets.</li><li>Motivate and coach the team to deliver exceptional service and exceed sales goals.</li></ul>4. Customer Service<ul><li>Handle guest concerns and feedback professionally to ensure high satisfaction.</li><li>Maintain a strong presence on the spa floor to interact with guests and oversee service quality.</li></ul>5. Budget & Inventory Management<ul><li>Manage the spa budget, control costs, and ensure profitability.</li><li>Oversee inventory and ordering of supplies and retail products.</li></ul>

Front Desk Manager

Amazon

A global e-commerce leader seeks a Program Manager in Dubai to lead crucial programs in logistics network management. The ideal candidate should possess strong project management experience, proficiency in business-level Japanese and English, and advanced skills in MS Excel. Responsibilities include leading peak readiness, strategizing for long-term planning, and improving operational cost efficiency. Join a diverse environment focused on innovation and customer satisfaction.

Strategic Program Manager - Fulfillment Network Planning

Explore 2236+ Programs manager in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

2236 programs manager jobs IN Dubai United Arab Emirates

Program Manager

Commercial Program Manager EMEA (d/f/m)

Program Manager

Commercial HR Manager - ME

Senior L&D Manager - Sales

Front Desk Manager

Strategic Program Manager - Fulfillment Network Planning