project delivery manager

Riyad Bank

<div>
 <p>
  <strong>
   Job Purpose / Role:
  </strong>
 </p>
 <p>
  To facilitate the accurate and smooth implementation of programs relevant to the assigned division and to act as the liaison between the Project Managers and the program sponsor for the clear and continuous exchange of information that will support the efficient execution of the projects.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Areas Of Responsibility:
  </strong>
 </p>
 <ul>
  <li>
   Supports the Head of EPMO in the development of an enterprise wide strategy and ensures translation of strategy into a cohesive set of initiatives that can be executed by the Bank within its capacity limit.
  </li>
  <li>
   Supports ongoing program alignment within assigned Division during the development and monitoring of ongoing projects and program to ensure they support the achievement of the strategic goals of the Bank.
  </li>
  <li>
   Assist the Head of EPMO in the transformation of the EPMO function from its current maturity level to the target maturity level by acting as advocates of project management rigor as defined by the Project Delivery Framework.
  </li>
  <li>
   Adherence to all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  </li>
  <li>
   Recommends improvements to departmental policy to the Head of Governance, Policy &amp; Quality Assurance and directs the implementation of procedures and controls covering all areas of EPMO activity so that all relevant procedural requirements are fulfilled.
  </li>
  <li>
   Accountable for ensuring Project Manager alignment with the Project Delivery Framework (e.g. PCD, BC, Project artefacts).
  </li>
  <li>
   Responsible for recommending updates to project and program management tools and templates to the Head of Governance, Policy &amp; Quality Assurance as required to meet the needs of business.
  </li>
  <li>
   Accountable for quality assurance on project related deliverables (e.g. Business Case, Charter, Risk/Issue logs, etc.) for each of the Project Managers working in his/her Division.
  </li>
  <li>
   Provide support to relevant Division in the management of benefits realization and correction of projects not meeting agreed targets.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science/Information Technology, Finance, or Business preferred.
  </li>
  <li>
   International project management certification, e.g., PMP, PMI.
  </li>
 </ul>
 <p>
  <strong>
   Minimum Experience:
  </strong>
 </p>
 <ul>
  <li>
   8-10 years of experience.
  </li>
 </ul>
 <p>
  <strong>
   Language:
  </strong>
 </p>
 <p>
  English: Native or Fluent.
 </p>
</div>


Program Manager

DAR AL OMRAN

<div>
 <p>
  At Dar Al Omran, we pride ourselves on delivering architectural solutions that are both innovative and contextually aware. Our design approach integrates cultural, environmental, and practical considerations to create impactful urban landscapes. We foster a dynamic environment that encourages creativity and excellence.
 </p>
 <p>
  Overall Purpose of the Role
 </p>
 <p>
  The Project Manager is responsible for managing and directing the process of project delivery from initiation to closure. This
 </p>
 <p>
  includes addressing client requirements, ensuring all aspects and specifications are met, and reflecting DAO&rsquo;s values and image in
 </p>
 <p>
  all deliverables. The role involves establishing and managing systems and processes that ensure consistent program and project
 </p>
 <p>
  delivery while implementing best practices for quality assurance.
 </p>
 <p>
  Key Objectives
 </p>
 <p>
   Deliver projects on time, within budget, and to the highest standards.
 </p>
 <p>
   Build and maintain strategic client relationships to ensure satisfaction and repeat business.
 </p>
 <p>
   Lead cross-functional teams to achieve project goals.
 </p>
 <p>
   Enhance DAO&rsquo;s reputation as a center of excellence in project management.
 </p>
 <p>
  Expectations &amp; Responsibilities related to your role
 </p>
 <p>
  1. DESIGN
 </p>
 <p>
   Set the strategy for project delivery and align it with DAO&rsquo;s organizational goals.
 </p>
 <p>
   Act as a strategic partner to clients, ensuring their needs are met through tailored solutions.
 </p>
 <p>
   Define the project&rsquo;s culture and ensure its alignment with DAO&rsquo;s core values.
 </p>
 <p>
   Maintain a thorough understanding of the market to ensure competitive positioning.
 </p>
 <p>
   Act as a role model and leader, driving performance and celebrating successes.
 </p>
 <p>
  2. TECHNICAL AND QA/QC
 </p>
 <p>
   Implement ISO-compliant quality, health, safety, and environmental systems.
 </p>
 <p>
   Lead the development and execution of project strategies, ensuring alignment with client objectives.
 </p>
 <p>
   Oversee contractual control and compliance to secure successful project outcomes.
 </p>
 <p>
   Ensure effective project controls, documentation, and knowledge-sharing practices are in place.
 </p>
 <p>
   Manage cross-functional teams and resources for optimal project delivery.
 </p>
 <p>
   Conduct project reviews, identify risks, and implement corrective actions as needed.
 </p>
 <p>
   Build and maintain a high-performance project management team.
 </p>
 <p>
   Prepare clear go/no-go propositions for decision-making.
 </p>
 <p>
   Drive continuous improvement through the adoption of best practices.
 </p>
 <p>
  Project Manager
 </p>
 <p>
  3. PEOPLE AND CULTURE
 </p>
 <p>
   Mentor and coach team members, fostering a collaborative and supportive environment.
 </p>
 <p>
   Promote skill enhancement and knowledge-sharing within the team.
 </p>
 <p>
   Ensure alignment of individual and team goals with organizational objectives.
 </p>
 <p>
  4. STAKEHOLDERS AND BUSINESS DEVELOPMENT
 </p>
 <p>
   Develop and maintain strong, long-term relationships with clients and stakeholders.
 </p>
 <p>
   Serve as the primary point of contact for project-related inquiries.
 </p>
 <p>
   Ensure client satisfaction by addressing concerns and exceeding expectation
 </p>
 <p>
  Additional Responsibilities
 </p>
 <p>
   Develop presentation materials and design booklets for all stages of the design process, including graphical
 </p>
 <p>
  illustrations that fulfil the project's design vision and align with office standards and templates.
 </p>
 <p>
   Create high-detail 3D models throughout various design stages for conceptual and technical purposes,
 </p>
 <p>
  ensuring alignment with the project's design vision and office standards.
 </p>
 <p>
   Assist in developing conceptual visuals and illustrations using different visualizing software and techniques.
 </p>
 <p>
   The tasks and responsibilities defined in this job description are not exhaustive and can evolve depending on the project's needs. The employee could be requested to perform other tasks as his/her Line Manager may
 </p>
 <p>
  judge necessary.
 </p>
</div>


Project Manager

Flatgigs

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 We are looking for a dynamic and results-oriented Project Manager - Delivery Head to lead our project delivery team at Flatgigs. In this pivotal role, you will be responsible for ensuring that projects are completed successfully, on time, and within budget while meeting our clients' expectations. You will oversee all aspects of project management including planning, execution, and delivery, while fostering a culture of excellence and continuous improvement within the team.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the project delivery team, managing project managers and cross-functional teams to drive project success
  </li>
  <li>
   Establish project goals, timelines, and deliverables, ensuring alignment with client requirements and company standards
  </li>
  <li>
   Oversee project execution, monitoring progress against milestones, and implementing corrective actions as necessary
  </li>
  <li>
   Facilitate effective communication with stakeholders, clients, and team members to ensure transparency and collaboration across projects
  </li>
  <li>
   Identify and mitigate risks throughout the project lifecycle, proactively addressing issues to ensure smooth delivery
  </li>
  <li>
   Foster a culture of accountability, quality, and continuous improvement within the delivery team
  </li>
  <li>
   Prepare and present project performance reports to senior management, providing insights and recommendations for future projects
  </li>
  <li>
   Drive process improvements and optimize project management methodologies to enhance efficiency and effectiveness
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Qualifications
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business Administration, Project Management, or a related field; a Master's degree is preferred
  </li>
  <li>
   7+ years of experience in project management, with at least 3 years in a leadership role managing project delivery teams
  </li>
  <li>
   Strong knowledge of project management methodologies and tools, with hands-on experience in Agile and Waterfall approaches
  </li>
  <li>
   Proven ability to lead cross-functional teams and drive collaboration toward successful project outcomes
  </li>
  <li>
   Exceptional communication, presentation, and interpersonal skills to engage with clients and stakeholders effectively
  </li>
  <li>
   Strong analytical and problem-solving abilities, with a focus on data-driven decision-making
  </li>
  <li>
   Demonstrated experience in managing project budgets and resource allocation successfully
  </li>
  <li>
   PMP or other relevant project management certifications are highly desirable
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flexible Working Hours
  </li>
  <li>
   Market Competitive Salary
  </li>
  <li>
   Medical Insurance
  </li>
  <li>
   Annual Leaves
  </li>
 </ul>
</div>


Project Manager - Delivery Head

91HR

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <strong>
   Position: Service Delivery Manager
  </strong>
 </p>
 <p>
  <strong>
   Reporting To: General Manager
  </strong>
 </p>
 <p>
  <strong>
   Location: Doha, Qatar
  </strong>
 </p>
 <p>
  <strong>
   Employment Type: Full-time
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The Service Delivery Manager ensures the seamless delivery of IT services to clients while maintaining high
 </p>
 <p>
  standards of quality, efficiency, and customer satisfaction. This role acts as a bridge between clients, internal
 </p>
 <p>
  teams, and senior management, overseeing service operations, project delivery, and client relationships. The
 </p>
 <p>
  ideal candidate is proactive, customer-focused, and capable of leading teams and projects in a fast-paced,
 </p>
 <p>
  contracting IT environment. The role may require travel to client sites or project locations as needed and
 </p>
 <p>
  flexibility to manage urgent escalations outside standard working hours.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  Service Delivery &amp; Operations
 </p>
 <p>
   Oversee day-to-day delivery of IT services to clients, ensuring compliance with service level
 </p>
 <p>
  agreements (SLAs) and contractual obligations.
 </p>
 <p>
   Monitor service performance, including incident resolution, service requests, and operational metrics,
 </p>
 <p>
  to maintain high-quality standards.
 </p>
 <p>
   Implement and maintain IT service management (ITSM) processes and best practices to optimize
 </p>
 <p>
  efficiency and effectiveness.
 </p>
 <p>
   Manage service delivery teams, including allocation of resources, task prioritization, and workflow
 </p>
 <p>
  coordination.
 </p>
 <p>
   Ensure all service documentation, reports, and records are accurate and up to date.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client Relationship Management
  </strong>
 </p>
 <p>
   Serve as the primary point of contact for clients regarding service delivery, escalations, and
 </p>
 <p>
  performance reporting
 </p>
 <p>
   Maintain strong, proactive relationships with client stakeholders to ensure expectations are met or
 </p>
 <p>
  exceeded
 </p>
 <p>
   Conduct regular client meetings, review performance, and address any concerns or service gaps
 </p>
 <p>
  promptly
 </p>
 <p>
   Provide guidance and strategic recommendations to clients on IT service improvements or
 </p>
 <p>
  optimizations
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Project &amp; Resource Management
  </strong>
 </p>
 <p>
   Collaborate with project managers, technical teams, and operations to ensure timely and successful
 </p>
 <p>
  service delivery
 </p>
 <p>
   Manage staffing, schedules, and resource allocation to meet client requirements and deadlines
 </p>
 <p>
   Identify skill gaps and coordinate training or development plans for team members
 </p>
 <p>
   Track project progress, deliverables, and milestones, ensuring alignment with client expectations
 </p>
 <p>
  Continuous Improvement &amp; Reporting
 </p>
 <p>
   Monitor KPIs, SLAs, and service metrics to identify trends and areas for improvement
 </p>
 <p>
   Drive process improvements to enhance service quality, operational efficiency, and customer
 </p>
 <p>
  satisfaction
 </p>
 <p>
   Prepare and present regular service reports to clients and internal leadership, including performance
 </p>
 <p>
  metrics, incident analysis, and recommendations
 </p>
 <p>
   Ensure adherence to organizational policies, procedures, and IT governance standards
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Escalation &amp; Risk Management
  </strong>
 </p>
 <p>
   Handle client escalations professionally and promptly, ensuring effective resolution and follow-up
 </p>
 <p>
   Identify potential risks in service delivery and implement mitigation strategies
 </p>
 <p>
   Collaborate with technical teams to proactively prevent recurring issues
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <p>
   Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, or related field
 </p>
 <p>
   10 years in service delivery, client management, or IT operations in a contracting environment.
 </p>
 <p>
   ITIL and PMP Certification Preferred.
 </p>
 <p>
   Proven experience managing teams, client accounts, and service delivery processes
 </p>
 <p>
   Strong communication, presentation, and interpersonal skills
 </p>
 <p>
   Excellent problem-solving, analytical, and decision-making abilities
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills &amp; Competencies
  </strong>
 </p>
 <p>
   Exceptional organizational and time-management skills
 </p>
 <p>
   Ability to lead, motivate, and manage technical teams
 </p>
 <p>
   Customer-focused mindset with strong relationship-building skills
 </p>
 <p>
   Proactive, adaptable, and solution-oriented
 </p>
 <p>
   Ability to handle multiple projects and priorities simultaneously
 </p>
 <p>
   High level of professionalism, integrity, and discretion
 </p>
</div>


Senior Service Delivery Manager

Planet

<div></div><div><div><div><div><div><div>remote type</div><div>
Onsite</div></div></div></div><div></div><div><div><div>
locations</div><div>
Dubai - United Arab Emirates</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 3 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR10871</div></div></div></div></div></div>
<br><div><div>About Us:</div><div>
Hoist Group by Planet is a leading Networking Technology partner within the EMEA branded Hospitality Sector, offering integrated solutions built around its core service proposition. This includes the design, procurement and building of complex IP Networks, and the layering of a suite of application including High Speed Internet Access, IPTV &amp; Casting over these networks. Our solution is backed up with 24x7x365 comprehensive support and a range of tools to enable our customers to extract the maximum value from their investments.</div><div>
In recent years, we have experienced significant growth, expanding our services and global presence. And with strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach further.</div><div></div><div>
Role Overview</div><div>
The Operations Delivery Manager plays a pivotal role in coordinating operational, procurement, financial, and project delivery activities across the region. This role ensures that business processes run smoothly, projects meet Hoist standards, and partnerships are strengthened to drive sustainable growth.</div><div></div><div>
What you will do:</div><div></div><div>
Operational Support</div><ul><li><div>
Collaborate closely with the Director of Operations to coordinate daily business activities and reporting.</div></li><li><div>
Ensure operational workflows are efficient and aligned with organizational objectives.</div></li></ul><div></div><div>
Procurement &amp; Logistics</div><ul><li><div>
Collaborate with the Procurement Manager in daily coordination and drive market solutions to accelerate procurement and logistics.</div></li><li><div>
Explore and implement improvements to enhance speed, efficiency, and reliability of procurement and logistics across the region.</div></li></ul><div></div><div>
Financial Coordination</div><ul><li><div>
Work closely with the Finance team to ensure timely payments to suppliers, distributors, and partners.</div></li></ul><div></div><div>
Reporting &amp; PMO Collaboration</div><ul><li><div>
Collaborate with the PMO Manager to prepare a reliable monthly forecast aligned with business expectations.</div></li><li><div>
Ensure timely and accurate reporting from both Projects and Procurement teams.</div></li></ul><div></div><div>
Sales Process Oversight</div><ul><li><div>
Review order documentation submitted by Sales to ensure alignment with Hoist standards and client requirements.</div></li><li><div>
Make firm decisions to accept or reject projects based on compliance with technical and business requirements.</div></li></ul><div></div><div>
Project Delivery Management</div><ul><li><div>
Oversee all projects deployed by IDC partners across the MEA region, ensuring timely delivery within budget and driving S2R acceleration.</div></li><li><div>
Deploy and execute Hoist projects as required to accelerate S2R.</div></li><li><div>
Prepare the required business report to be shared with project stakeholders and the Head of Operations.</div></li></ul><div></div><div>
Partnership Development</div><ul><li><div>
Conduct monthly meetings with IDC partners to strengthen business relationships.</div></li><li><div>
Explore the market to identify and onboard new qualified Installation partners who can add value to the business.</div></li></ul><div></div><div>
Licensing Oversight</div><ul><li><div>
Manage and control all internal and external licenses required for new projects.</div></li><li><div>
Ensure compliance with regulatory and organizational standards.</div></li></ul><div></div><div>
Who you are:</div><div></div><div>
Qualifications</div><ul><li><div>
Bachelor&rsquo;s degree in engineering, Information Technology, or a related field (master&rsquo;s preferred).</div></li><li><div>
Minimum 7&ndash;10 years of experience in technical management, operations, or project delivery.</div></li><li><div>
Strong knowledge of procurement, logistics, and financial coordination.</div></li><li><div>
Proven experience in managing cross-functional teams and external partners.</div></li></ul><div></div><div>
Key Skills &amp; Competencies</div><ul><li><div>
Excellent communication and coordination skills across diverse teams.</div></li><li><div>
Strong decision-making and problem-solving abilities.</div></li><li><div>
Deep understanding of procurement, project management methodologies and standards.</div></li><li><div>
Ability to build and maintain strong business partnerships.</div></li><li><div>
Analytical and reporting skills to support business transparency.</div></li></ul><div></div><div>
Core Competencies</div><ul><li><div>
Leadership &ndash; Ability to guide teams and make firm business decisions.</div></li><li><div>
Collaboration &ndash; Skilled at working across departments and with external partners.</div></li><li><div>
Efficiency &ndash; Focused on streamlining processes and accelerating delivery.</div></li><li><div>
Compliance &ndash; Ensures adherence to standards, contracts, and licensing requirements.</div></li></ul><div></div><div>
Why Hoist Group by Planet?</div><div>
Hoist Group is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.</div><div>
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.</div><div>
At Planet, we embrace a hybrid work model, with three days a week in the office.</div><div><br>
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.</div></div>
<br><div><p>About Us</p><p></p><div><div><div><div><div>
Company Background</div><div>
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.</div><div></div><div>
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.</div><div></div><div>
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.</div></div></div></div></div></div><div></div>

Operations Delivery Manager

Tibbiyah Holding

Job Summary
<br><br>
Project delivery and will be responsible for ensuring successful acceptance of projects starting from Project Order creation till Customer acceptance & Handover to Customer Support Department.
<br><br>
Responsibilities
<br>Coordinate for order creation with all stakeholders (Sales, Product manager, PM and OP Team).
<br>Managing Project order from creation in SAS, SAP Till handover with related stakeholders & departments.
<br>Organize Project Handover meeting for new Projects between Sales, CSD & PMO & Share MOM with Conclusion signed from concerned parties.
<br>Confirm order Compliance (CPO matching with Quotation, Quotation Matching with Vendor PO) with sales product manager, Project Manager and CSD before issuing VPO.
<br>Follow up with concerned stakeholders to Prepare Report of RDD and CDD in coordination with SCM Team and publishing it weekly to all stakeholders.
<br>Tracking Equipment & Materials before shipping and generating report for compliance of Packing list with CPO & VPO.
<br>Get Site RFI Checklist signed from Site Engineer/Project Manager/Customer to make sure site ready for Equipment Installation, Testing and commissioning.
<br>Tracking Shipment with Supply Chain and alerting PM for Arrival date in Saudi in order to ensure site RFI Compliance before Equipment arrival.
<br>Supervising GR Process while receiving equipment and material in Warehouse.
<br>Lead Pre-PAT Process to Ensure successful handover without obsticouls and get HOC as per baseline plan.
<br>Ensure Snags Removal performed by concerned project team before sending request to customer for Acceptance Inspection.
<br>Publishing Quarterly Reports and Efficiency Analysis from Order processing till Acceptance.
<br>Skills and Experience
<br>Good communication skills.
<br>Work under pressure.
<br>Microsoft Office, especially word, Excel, Power Point and EPM.
<br>Problem Solving skills.
<br>Team working skills.

Acceptance Engineer

Marslab Intelligence Private Limited

<p><b>Job Title:</b> Delivery &amp; Escalation Manager</p><p><b>Experience Required :</b> 10+ years</p><p><b>Job Purpose</b></p><p>The Delivery &amp; Escalation Manager is responsible for ensuring predictable project delivery, disciplined escalation management, and SLA governance across customer engagements. The role requires a strong working understanding of <b>cloud platforms (AWS and Azure), IT infrastructure, security, and compliance frameworks</b> to effectively review escalations, validate root cause analyses, challenge remediation plans, and communicate confidently with customers and internal technical teams. The position focuses on governance, accountability, and continuous improvement rather than hands-on technical execution.</p><p><b>Key Responsibilities</b></p><p><b>Escalation &amp; Incident Management</b></p><ul><li>Own and manage all L2/L3 escalations with structured RCA and resolution plans</li><li>Ensure every escalation is documented, reviewed, and closed with preventive actions</li><li>Escalate to senior leadership only when unavoidable and with complete data</li></ul><p><b>Project Delivery Ownership</b></p><ul><li>Own project timelines, milestones, dependencies, and delivery commitments</li><li>Ensure projects are delivered on time with defined scope and acceptance criteria</li><li>Track risks, delays, and mitigation plans proactively</li></ul><p><b>Ticketing &amp; SLA Governance</b></p><ul><li>Enforce strict discipline in ticket logging, classification, prioritization, and SLA adherence using Zoho Help Desk</li><li>Prevent any free or untracked work outside contracted SLAs</li><li>Conduct regular audits to ensure system hygiene</li></ul><p><b>Review, RCA &amp; Continuous Improvement</b></p><ul><li>Conduct monthly reviews of top recurring issues, noisy alerts, and escalations</li><li>Drive reduction of repeat issues through runbooks and permanent fixes</li><li>Ensure escalations are not accepted without prior runbook reference</li></ul><p><b>Tech Consultant (TC) Engagement</b></p><ul><li>Engage Tech Consultants strictly in an advisory and architecture review capacity</li><li>Ensure ownership and execution decisions remain within internal teams</li></ul><p><b>Capability &amp; Competency Building</b></p><ul><li>Ensure teams achieve defined DevOps and technical competencies within set timelines</li><li>Validate capabilities through audits and practical assessments</li></ul><p><b>Knowledge Management</b></p><ul><li>Ensure creation, maintenance, and active usage of runbooks and documentation</li><li>Enforce knowledge sharing without creating single points of dependency</li></ul><p><b>Certification &amp; Upskilling</b></p><ul><li>Ensure self and team complete relevant certifications aligned to supported services.</li><li>Avoid irrelevant or vanity certifications</li></ul><p><b>Capacity &amp; Bandwidth Management</b></p><ul><li>Present monthly bandwidth utilization reports highlighting bottlenecks and risks</li><li>Identify overload conditions early and recommend corrective actions</li></ul><p><b>Stakeholder Communication</b></p><ul><li>Ensure disciplined, timely, and professional communication with customers and internal stakeholders</li><li>Govern SLA commitments and ensure acknowledgment and resolution timelines are met</li></ul><p><b>Success Metrics</b></p><ul><li>&ge;90% on-time project delivery</li><li>100% escalations to be closed with documented RCA and fix plans</li><li>Reduction in repeat issues quarter-on-quarter</li><li>100% ticket and SLA compliance</li><li>Measurable improvement in team capability and documentation usage</li></ul><p>Job Type: Full-time</p><p>Pay: ₹900,000.00 - ₹1,200,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid time off</li><li>Provident Fund</li><li>Work from home</li></ul><p>Work Location: In person</p>

Delivery & Escalation Manager

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