property assistant

Corcoran Legends Realty Company 

*About Us*Corcoran Legends Realty Management is a results-driven real estate company helping clients buy, sell, and invest with confidence. We deliver expert guidance, local market knowledge, and exceptional service. *Role Overview*We’re looking for a detail-oriented Virtual Assistant to support our real estate team with daily operations, client communication, and data management. *Key Responsibilities:*- *Admin Support*: Manage emails, calendars, and schedule showings/appointments- *Data Entry*: Update MLS listings, CRM, spreadsheets, and property files- *Client Communication*: Respond to buyer/seller/renter inquiries via phone, email, and text- *Marketing Support*: Assist with social media posts, listing descriptions, and flyers- *Document Prep*: Contracts, lease agreements, and transaction paperwork organization- *Research*: Market comps, lead generation, and vendor coordination *Requirements:*- 1+ years VA or admin experience, real estate experience a plus- Strong skills in Google Workspace, Microsoft Office, CRM tools- Excellent written + verbal communication skills- Highly organized, reliable internet, and able to work independently- Knowledge of MLS, Zillow, or property management software is a bonus *Benefits:* Flexible remote schedule, growth opportunities, commission bonuses on referrals. Apply now and help us grow Corcoran Legends Realty Management!

Remote Virtual Assistant

Marriott International

<div>Additional Information 
Job Number26099530 
Job CategorySales &amp; Marketing 
LocationSaadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>This is a multi-property role for The St. Regis Saadiyat Island Resort, Abu Dhabi and Al Wathba, a Luxury Collection Desert Resort &amp; Spa, Abu Dhabi.
JOB SUMMARY
<ul><li>Accountable for assigned hotels&rsquo; respective leisure/wholesale segment.</li><li>Proactively solicits and handles a defined account portfolio in collaboration with MP Sales Executive &ndash; Leisure Travel.</li><li>Develops, executes and drives leisure segment strategy, action plans against new and existing target accounts.</li><li>Liaises with on-property and above property stakeholders to maximize business opportunities and collaborations.</li><li>Owns all day-to-day sales activities of defined segment with focus on implementing and driving the commercial segment strategy, and develops and maintains long-term, value-based customer relationships that enable the achievement and exceedance of sales objectives, segment revenue and individual sales targets.</li><li>Attends domestic and global leisure tradeshows, showcases, conferences, industry meetings, workshops and functions as required on behalf of assigned properties.</li><li>Plans and executes national &amp; international sales trips, sales calls, site inspections, familiarization trips and client entertainments as appropriate.</li><li>Proactively identifies and uncovers new prospect accounts for acquisition through a variety of channels and sales tools.</li><li>Participates in regular business reviews and strategy meetings.</li><li>Ensures business is turned over properly and in a timely fashion for an exquisite service delivery and in accordance with brand standards.</li><li>Analyses and maintains knowledge of customers, leisure market trends and competition.</li><li>Represents Marriott International worldwide, promoting the quality image of the company at every opportunity, and uncovers additional leads for Marriott International utilizing available tools such as MI Leads, where applicable.</li><li>Performs any other reasonable task assigned by the MP Assistant Director of Sales &amp; Distribution / MP Director of Sales &amp; Distribution.</li><li>Able to demonstrate a high degree of self-motivation and to work unsupervised using own initiative.</li><li>Maintains strict confidentiality of all matters relating to the Company and Property, plus all other sales and personnel-related matters.</li></ul> 
CANDIDATE PROFILE
Education and Experience:
<ul><li>Fluency in English</li>
<li>Additional EU language skills required e.g. French, Spanish, Italian etc.</li>
<li>Experience within luxury hotel chains/5-star luxury properties require</li>
<li>Substantial knowledge and established network of connections within leisure/wholesale sales segment required</li>
<li>Proven track of proactive leisure/wholesale sales experience on managerial level; minimum 2 years of experience as Sales Manager &ndash; Leisure Travel</li>
<li>Proven prospecting and luxury business development abilities</li>
<li>Middle East/UAE experience preferred</li> 
</ul>Core Work Activities:
<div>Building Successful Relationships that Generate Sales Opportunities 
<ul><li>Builds and strengthens business relationships with existing and new customers to enable future bookings and grow leisure market share.</li><li>Effectively develops valuable business relationships within leisure/wholesale segment to further expand customer base.</li><li>Works collaboratively with off-property sales channels (i.e. Market Sales, Global Sales Organization) to ensure leisure/wholesale sales efforts are coordinated, complementary and in alignment with the hotels&rsquo; overall (sales &amp; distribution) strategy within that specific segment.</li><li>Manages and develops relationships with internal and external key stakeholders.</li></ul></div>
<div>Managing Sales Activities 
<ul><li>Develops, implements and drives the commercial strategy of the leisure/wholesale segment. Supports company-wide wholesale distribution and direct connectivity efforts.</li><li>Action plans against existing and new target accounts to achieve and exceed sales quotas and gain market share.</li><li>Manages a pre-determined number of leisure accounts in close collaboration with MP Sales Executive &ndash; Leisure Travel to ensure maximum yield in line with budgetary objectives.</li><li>Identifies and acquires new potential partnerships through a variety of channels.</li><li>Drives suite and villa sale (as applicable) through existing and new program inclusions and partner activations.</li><li>Responsible for monitoring rate alignment across all wholesale channels with support of revenue team, ensuring rate parity.</li><li>Proactively schedules sales calls and corresponding activities such as site inspections, familiarization trips, agent trainings, webinars, virtual calls, client entertainment etc. to strengthen business relationships, educate partners and uncover new business opportunities.</li><li>Attends international and local leisure showcases, conferences, tradeshows, functions etc. as a representative of both properties, ensuring that the quality image of the unique portfolio is portrayed, and that every opportunity is taken to promote the hotels and Marriott International.</li><li>Conducts content checks on e-channels, websites, and printed/digital brochures to ensure accurate details about the properties.</li><li>Takes responsibility for the compilation and execution of quarterly sales action plans as agreed with MP Assistant Director of Sales &amp; Distribution/ MP Director of Sales &amp; Distribution. Communicates any trends, updates, obstacles on a regular basis.</li><li>Tracks monthly segment results, monitors production/weekly pick-up and handles the corresponding reports accordingly.</li><li>Executes and supports the operational aspects of leisure business booked (incl. customer correspondence).</li><li>Handles VIP guests&rsquo;/partners&rsquo; reservations with utmost care and attention, communicates with respective departments for any required arrangements, meet &amp; greets etc.</li><li>Takes personal responsibility to ensure that standards are maintained and that available systems/tools are utilized to their full capacity.</li><li>Maintains effective call objective, up-to-date activity and relevant information for each key account and ensures follow up is executed in a timely manner.</li><li>Owns and ensures an efficient day-to-day operation of the leisure segment.</li><li>Understands and is in a position to accurately hand over any leisure group and event enquiries to Groups &amp; Events team.</li><li>Takes personal responsibility for understanding the overall commercial strategy and budgetary guidelines, enabling empowered decision-making in all rate negotiations.</li><li>Collaborates with marketing department for new initiatives, out-of-the-box ideas, etc. to drive performance and exposure.</li><li>Participates in regular business reviews and strategy meetings providing an update on the travel segment performance and trends. Active involvement in the annual budget planning process.</li><li>Supervises support staff in the planning, administration and execution of assigned tasks and any other sales related activities, as required. Assist when needed in recruiting, directing, managing, training and coaching sales associates.</li></ul></div>
<div>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue 
<ul><li>Understand hotels&rsquo; business mix and how leisure segment ties into overall strategy.</li><li>Analyses and maintains knowledge of customers, leisure/wholesale market trends, competitors&rsquo; strengths and weaknesses, economic developments, supply and demand etc. to allow for optimal selling. Monitors, collects, analyses data and communicates information accordingly to adapt selling strategies and align sales activities according to needs.</li><li>Closes the most profitable business opportunities for the hotels based on market conditions and location needs.</li><li>Gains understanding of the hotels&rsquo; primary target customers and service expectations. Serves the customers by understanding their business, requirements and potential concerns in order to offer enhanced solutions both prior to and during the stay/program/event.</li></ul></div>
<div>Providing Exceptional Customer Service 
<ul><li>Partners with reservations, revenue, hotel operations and other concerned departments to provide an exemplary customer service, while building long-lasting business relationships and loyalty to Marriott International</li><li>Sets a positive example and collaborates with various departments to create distinctive moments for the clients on property, ensuring that expectations are exceeded.</li><li>Executes and supports the company&rsquo;s service standards, driving customer loyalty by delivering consistent service excellence throughout each customer experience.</li><li>Interacts with clients to obtain feedback on product quality and service levels.</li><li>Demonstrates high energy levels to motivate and inspire the team to focus on consistently providing the highest level of customer service.</li><li>Conducts training for associates about leisure/wholesale segment, initiatives, requirements and expectations.</li></ul></div> 
Additional Responsibilities
<ul><li>Conducts and coordinates site inspections for hotels, as required.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul></div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Multi-Property Sales Manager/Account Director - Leisure Travel

<div>Additional Information 
Job Number26105062 
Job CategoryRooms &amp; Guest Services Operations 
LocationWest Crescent, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Welcome Office Manager

<div>Additional Information 
Job Number26105695 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Manager

VN Capitals

About the RoleWe are looking for an experienced Administrator to join our Family Office, responsible for the day-to-day facility and property management of our real estate portfolio. The successful candidate will act as the central point of contact for facility services, payments, access management, documentation, and coordination with real estate agents. Key Responsibilities Facility &amp; Property Management• Coordinate and order facility management services for all units, including cleaning, maintenance, and technical support• Re-register and centralize all accesses under a single set of logins and one company email address• Monitor and control payment of service charges, DEWA, Empower• Oversee and control the collection of cash payments and cheques from tenants• Issue and manage viewing passes and coordinate access for property viewings• Create and manage property listings, maintaining ongoing communication with agents Requirements• Fluent English with excellent written and verbal communication skills• Prior experience in property management, facility management, or real estate administration preferred• Strong organizational skills with the ability to manage multiple properties and accounts simultaneously• Proactive and Create and manage property listings, maintaining ongoing communication with agents responsible

Administrator - Family Office

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description 
MAIN DUTIES AND RESPONSIBILITIES: 
Managing Property Operations and Engineering Budgets 
<ul><li><ul><li><ul><li>
Supervises the complete Engineering team.</li><li>
Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.</li><li>
Maintains and operates equipment at optimum effectiveness, efficiency and safety.</li><li>
Establishes and manages an effective rooms maintenance program.</li><li>
Ensures compliance with all Engineering departmental policies, standards and procedures.</li><li>
Manages department's controllable expenses to achieve or exceed budgeted goals.</li><li>
Select and order or purchase new equipment, supplies, and furnishings.</li><li>
Inspect and evaluate the physical condition of facilities in order to determine the type of work required.</li><li>
Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.</li><li>
Supervises the day to day operations of Engineering.</li></ul></li></ul></li></ul> 
Maintaining Property Standards 
<ul><li><ul><li><ul><li>
Maintains accurate logs and records as required.</li><li>
Assists in effectively planning, scheduling and evaluating preventative maintenance programs.</li></ul></li></ul></li></ul> 
Providing Exceptional Customer Service 
<ul><li><ul><li><ul><li>
Handles guest problems and complaints effectively.</li><li>
Empowers employees to provide excellent customer service.</li><li>
Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.</li></ul></li></ul></li></ul> 
Managing Profitability 
<ul><li><ul><li><ul><li>
Helps establish priorities for total property maintenance needs.</li><li>
Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.</li></ul></li></ul></li></ul> 
Managing and Conducting Human Resources Activities 
<ul><li><ul><li><ul><li>
Celebrates successes and publicly recognizes the contributions of team members.</li><li>
Establishes and maintains open, collaborative relationships with employees.</li><li>
Ensures employees are treated fairly and equitably.</li><li>
Strives to improve service performance.</li><li>
Provides feedback to employees based on observation of service behaviours.</li><li>
Supervises employee's ability to execute departmental and property emergency procedures.</li><li>
Reviews employee satisfaction results to identify and address employee problems or concerns.</li><li>
Solicits employee feedback.</li><li>
Helps ensure regulatory compliance to facility regulations and safety standards.</li><li>
Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and support the appraisal process.</li><li>
Ensures property policies are administered fairly and consistently.</li></ul></li></ul></li></ul> 
General/ Miscellenious 
<ul><li><ul><li><ul><li>
Ensures all staff is thoroughly familiar with the hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Engineering division in conjunction with the Director of HR &amp; the Training Manager.</li><li>
Initiates Fire Fighting Training in co-ordination with the Security Manager and the local authorities (Fire Brigade) on a regular basis for all Hotel departments.</li><li>
Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR.</li><li>
Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Other duties as assigned.</li><li>
Assist in Task Force Teams for new openings.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested</li></ul></li></ul></li></ul> 
HOW CAN YOU SUCCEED IN THIS ROLE? 
SINCERITY AND TRANSPARENCY 
<ul><li><ul><li><ul><li>
Be proactive and use good judgement when dealing with challenging situations</li><li>
Act with professionalism and integrity</li><li>
Be transparent in your motives, methods and expected results</li><li>
Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division</li><li>
Conduct business honestly &amp; fairly</li><li>
Keep sensitive information confidential</li></ul></li></ul></li></ul> 
RELIABILITY AND LOYALITY 
<ul><li><ul><li><ul><li>Follow through on commitments</li><li>
Work well both autonomously and within a team</li><li>
Display a positive, approachable attitude</li><li>
Spend time getting to know your fellow employees and our guests</li><li>
Support each other; we all work within the same hotel and company</li></ul></li></ul></li></ul> 
EXCELENCE IN HOSPITALITY 
<ul><li><ul><li><ul><li>
Committed to quality</li><li>
Committed to exceptional financial results</li><li>
Be responsible for the bottom line</li><li>
Committed to the Rixos Policies &amp; procedures Guide</li></ul></li></ul></li></ul> 
STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS 
<ul><li><ul><li><ul><li>
 Be committed to exceeding expectations</li><li>
Never settle for the status quo or mediocre work</li><li>
Continuously search for areas of improvement</li><li>
Provide positive, constructive feedback</li></ul></li></ul></li></ul> 

Qualifications 
Degree in Engineering or equivalent
Minimum 3 years in a similar role within 5 star resort property 
Additional Information 
<ul><li>
Willingness to work flexible hours, including weekends, public holidays, and peak operational periods, as required by hotel operations.</li><li>
Ability to work in a fast-paced, guest-centric luxury environment while maintaining professionalism and service excellence.</li><li>
Strong attention to detail, problem-solving skills, and the ability to handle sensitive situations with discretion and confidence.</li><li>
Commitment to upholding brand standards, hotel policies, and applicable health, safety, and quality requirements.</li><li>
Collaborative mindset with the ability to work effectively across departments to enhance the overall guest experience.</li></ul></div>

Assistant Director of Engineering

Atlantis The Palm

<div>Assistant Manager, Education, Lost World Aquarium
 
(20518) 
Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life. 
With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.
About The Role
The Assistant Manager is responsible for overseeing the successful operations and management of the Lost Chambers Aquarium Marine Educator team to deliver conservation education programming to guests using professional and effective communication and delivery methods. The development and training of self and direct reports is frequent and consistent to maintain quality and delivery of current, accurate information in an enthusiastic, educational and fun way. Plays an active role in assisting to develop and implement educational activities and programme evaluation in line with the Education Strategy and AZA Standards.
Key Duties and Responsibilities
<ul><li>Overseas the daily operations of the Marine Educator team to ensure the appropriate delivery of educational activities is maintained and of the highest standards</li>
<li>Interacts and engages with guests and colleagues in an engaging and professional manner sharing information about marine life and conservation, and ensure Marine Educators comply to the same</li>
<li>Delivers and delegates the educational programs and marine animal activities upon the needs of the operation, with flexibility to meet needs of small and large groups. Monitors school and other educational program bookings and ensures required resources and team are briefed to deliver the best guest experience.</li>
<li>Ensures that coaching and development on detailed knowledge of marine life, conservation and interpretation methods is carried out by supervisors through structured listening, research, participation, and delivery to Marine Educators by using learning resources provided. Ability to provide constructive feedback on frequent trainings and assessments</li>
<li>Liaises closely with Admissions and Dive teams to update Marine Educators on educational programs and tours.</li>
<li>Carries out and delegates administrative duties including scheduling, ordering of supplies, planning of events and generating reports.</li>
<li>Supports the Manager, Conservation and Education in the development and implementation of both informal and formal educational programming, in line with the Education Strategy and AZA Standards.</li>
<li>Undertake and generate reports relating to education and guest evaluation to inform educational programming enhancements and ensure KPI&rsquo;s are met.</li>
<li>Oversee and conduct regular quality and performance assessments for Marine Educators and Team Leaders in line with the training and assessment plan</li>
<li>Continuous personal and professional development must be carried out for self and for Marine Educators with emphasis on conservation education
</li><li>Ensures that service standards are carried out by self and Marine Educators to maintain and exceed department targets for quality assurance guest surveys.</li>
<li>Oversees that all information contained in SOP&rsquo;s and department manuals are current and accurate</li>
<li>Organizes and delivers meetings and trainings as needed</li>
<li>Ensures a clean and safe environment for guests is maintained and the Marine Educator team abides by correct animal welfare practices.
</li><li>Assists in tracking, assessing and coaching colleagues conducting cross exposure programmes</li>
<li>Assists in the recruiting of high-quality colleagues and manages the development, motivation, and retention of colleagues. Conducts and oversees sufficient onboarding for new colleagues in line with the onboarding plan.</li>
<li>Assists in managing colleague performance through coaching and recognition, annual performance reviews, where applicable to improve colleagues&rsquo; output.</li>
<li>Assist in performing disciplinary action and counseling when needed to ensure accountability and performance expectations are met.</li>
<li>Promotes Colleague Engagement to maintain engaged colleagues throughout the course of the year.</li>
<li>Assists in conflict resolution in difficult guest transactions. Must be skilled in articulate and professional communication, both verbally and written.</li>
<li>Assists in conflict resolution involving colleagues and manage performance regularly. Must be skilled in articulate and professional communication, both verbally and written in accordance with HR practices and progressive correction.</li>
<li>Liaise closely with Sales, DMCs, PR and Marketing departments for groups and media shoots</li>
<li>Executes any additional and reasonable duties that may be asked in order to successfully, and efficiently carry out Aquarium operations.</li>
</ul>About You
<ul><li>Bachelor&rsquo;s Degree, preferably in Education, Biology, Zoology, Marine Science, Communication, or related field (desirable)</li>
<li>Supervisory Experience of at least 2+ years</li>
<li>Previous Experience in Education and Guest Experience in a zoo, aquarium or museum is required</li>
<li>Previous experience in the development and implementation of educational programmes and materials</li>
<li>Skills in conducting education evaluation for educational activities</li>
<li>Proficient Skills in Microsoft Office / Outlook / Excel / Word / PowerPoint</li>
<li>Strong interpersonal skills &amp; organizational skills</li>
<li>Strong administrative abilities accompanying a strong customer focus.</li>
<li>Leadership abilities including but not limited to strong communication skills, follow-up &amp; task management.</li>
<li>Ability to work outdoors, as well as fast-paced conditions.</li>
<li>Must be able to stand for long time periods and be able to be fit to walk around the property.</li>
<li>The ability to troubleshoot and resolve problems quickly.</li> 
</ul>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Assistant Manager, Education, Lost World Aquarium

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