property claims manager

USAA

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Phoenix, AZ. Relocation assistance is not available for this position.What you'll do:<ul><li>Inspect and review quality of claim files and provide feedback to employees as appropriate.</li><li>Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.</li><li>Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners</li><li>Build conditions for success removes obstacles, leads and champions change.</li><li>Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.</li><li>Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.</li><li>Handle escalations and make appropriate decisions based on the policy.</li><li>Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.</li><li>Hire, develop, and coach claims employees for results delivery.</li><li>Consistently coach employees on claims handling and find opportunities to improve overall process and engagement</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.</li><li>2 years of direct team lead, supervisory or management experience.</li><li>Experience using and interpreting data to make decisions.</li><li>Demonstrated leadership, initiative, customer service and/or claims handling skills.</li><li>Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.</li></ul>What sets you apart:<ul><li>Existing manager or previous experience as a manager in property claims</li><li>5 years of property claims experience handling moderate severity Homeowners or Dwelling claims</li><li>Field property claims experience</li><li>Knowledge of property claims contracts and interpretation of case law</li><li>Residential construction experience</li><li>Experience with Xactimate, XactAnalysis and XactContents</li><li>Experience handling catastrophe claims</li><li>CPCU or other insurance industry designation</li><li>Ability to work weekends and overtime if needed</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $103,450- $186,210.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Manager, Claims Operations - Property CAT

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Phoenix, AZ. Relocation assistance is not available for this position.What you'll do:<ul><li>Inspect and review quality of claim files and provide feedback to employees as appropriate.</li><li>Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.</li><li>Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners</li><li>Build conditions for success removes obstacles, leads and champions change.</li><li>Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.</li><li>Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.</li><li>Handle escalations and make appropriate decisions based on the policy.</li><li>Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.</li><li>Hire, develop, and coach claims employees for results delivery.</li><li>Consistently coach employees on claims handling and find opportunities to improve overall process and engagement</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li>Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.</li><li>2 years of direct team lead, supervisory or management experience.</li><li>Experience using and interpreting data to make decisions.</li><li>Demonstrated leadership, initiative, customer service and/or claims handling skills.</li><li>Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.</li></ul>What sets you apart:<ul><li>Existing manager or previous experience as a manager in property claims</li><li>5 years of property claims experience handling moderate severity Homeowners or Dwelling claims</li><li>Field property claims experience</li><li>Knowledge of property claims contracts and interpretation of case law</li><li>Residential construction experience</li><li>Experience with Xactimate, XactAnalysis and XactContents</li><li>Experience handling catastrophe claims</li><li>CPCU or other insurance industry designation</li><li>Ability to work weekends and overtime if needed</li><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The salary range for this position is: $103,450- $186,210.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Leading Edge

Job Title: Motor Claims Manager Location: Riyadh Contract: 3-6 months (extendable) Overview Our client, a top-tier insurer in Saudi Arabia, is hiring a Motor Insurance Claims Expert to lead cost-saving initiatives and optimize average claim costs. Responsibilities <ul><li>Drive cost-reduction and benefit realization initiatives.</li><li>Optimize average motor claim costs and settlement frameworks.</li><li>Apply regional and international best practices in motor claims.</li><li>Work with actuarial, operations, and finance teams.</li><li>Handle motor insurance policies, including quotations, issuance, and renewals.</li><li>Conduct risk assessments and policy reviews.</li><li>Contribute to developing and launching new motor insurance products.</li></ul> Requirements <ul><li>Motor claims operations and claims analytics & cost control.</li><li>2+ years in the motor insurance industry, with exposure to GCC or international insurance markets.</li><li>Excellent customer service, communication, and analytical skills.</li><li>Proficiency in Arabic and English.</li></ul>

Motor Claims Manager

Aston Charles

Motor Claims Manager (Home-Based) - Newcastle Job Type: Permanent Sector: General Insurance Specialism: Claims, General Management, Senior Appointments Location: North East & Scotland Town/City: Newcastle Salary range: £40, 000 - £49, 999, £50, 000 - £59, 999 Salary Description: to £55K plus benefits Posted: 17-Sep-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: RJ-3122TM Job Views: 16A true 'digital disrupter', this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms - and delivering fantastic customer outcomes as a result!This 'Third Party Administrator - with a difference' is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA's on the planet.Reporting to the Motor Director, you will lead a number of Team Leaders and Motor Adjusters handling complex Motor claims, ensuring compliance and efficiency throughout. We're looking for a strong people leader with excellent technical expertise, problem-solving skills, and the ability to build a collaborative, high-performing culture.This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.As well as leadership responsibilities, your duties will include, but not be limited to, implementing and maintaining best practices for claims handling, as well as monitoring and analysing claims data to identify trends, patterns, and areas for process improvement. You'll serve as a resource for escalated claims, whilst being responsible for the accuracy and adequacy of all aspects of claim reserving. In addition, you'll execute on performance management (attract, hire, retain and provide high level of training), and also prepare and present comprehensive claims reports, metrics, and analysis to clients and customers.It is essential that you have extensive managerial experience within Motor claims, ideally encompassing Motor Damage losses. As this dynamic firm is seen as somewhat of a 'disrupter' in the claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments.You will be rewarded with a competitive basic salary ranging from £50K-£55K (Negotiable, depending on experience), together with a range of company benefits, including private healthcare. For the ambitious, the sky really is the limit in this company! With more high-profile insurers being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer-term!Aston Charles - a personalised service from industry expertsGeneral Insurance and Financial Services Recruitment

Motor Claims Manager (Home

Sanderson

A growing insurance broking organisation is seeking an experienced Claims Client Manager to join its UK Real Estate team. This is a client-facing role, managing a portfolio of commercial property clients, delivering high-quality claims services, and ensuring strong relationships with insurers, loss adjusters, and internal teams. Key Responsibilities: <ul> <li>Manage end-to-end claims for a portfolio of commercial clients, including large or sensitive claims.</li><li>Provide advice on policy coverage, documentation requirements, and claims processes.</li><li>Negotiate with insurers to achieve fair and cost-effective settlements.</li><li>Build and maintain strong, long-term relationships with clients, insurers, and loss adjusters.</li><li>Conduct periodic portfolio reviews and provide management information as required.</li><li>Support tenders and client presentations, demonstrating the claims proposition.</li><li>Maintain accurate records, ensuring compliance with internal procedures and regulatory standards.</li><li>Participate in insurer relationship meetings and contribute to service improvement initiatives.</li></ul> Skills & Experience: <ul> <li>Strong commercial insurance claims experience, preferably in property or real estate.</li><li>Knowledge of commercial insurance policies claims procedures, and risk management principles.</li><li>Excellent analytical, problem-solving, and negotiation skills.</li><li>Strong communication skills, able to build rapport with clients and stakeholders.</li><li>Well-organised, able to prioritise workloads and meet deadlines without compromising quality.</li><li>Competent in Microsoft Office and internal claims systems.</li><li>CII qualifications required (or willingness to take out the relevant classes).</li><li>Understanding of regulatory controls and compliance requirements.</li></ul> Ideal Candidate:A proactive, client-focused claims professional with a strong commercial insurance background within Real Estate or Property who is motivated to develop further through formal CII learning and hands-on experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Claims Client Manager Real Estate

Westin Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25203521
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 The Westin Mumbai Powai Lake, #2 &amp; 3B Near Chinmayanand Ashram, Mumbai, Maharashtra, India, 400087VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Recruitment and Hiring Process
 
 
 
 <ul>
 <li>
 Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
 </li>
 <li>
 Establishes and maintains contact with external recruitment sources.
 </li>
 <li>
 Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
 </li>
 <li>
 Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
 </li>
 <li>
 Oversees/monitors candidate identification and selection process.
 </li>
 <li>
 Provides subject matter expertise to property managers regarding selection procedures.
 </li>
 <li>
 Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
 </li>
 <li>
 Performs quality control on candidate identification/selection.
 
 
 </li>
 </ul>
 
 Administering And Educating Employee Benefits
 
 
 
 <ul>
 <li>
 Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
 </li>
 <li>
 Prepares, audits and distributes unemployment claim activity reports to property management.
 </li>
 <li>
 Attends unemployment hearings and ensures property is properly represented.
 </li>
 <li>
 Ensures that department has the available resources on hand to administer employee.
 
 
 </li>
 </ul>
 
 Managing Employee Development
 
 
 
 <ul>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Ensures employees are cross-trained to support successful daily operations.
 </li>
 <li>
 Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
 </li>
 <li>
 Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
 </li>
 <li>
 Ensures attendance by all new hires and participation of the leadership team in training programs
 </li>
 <li>
 Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
 
 
 </li>
 </ul>
 
 Maintaining Employee Relations
 
 
 
 <ul>
 <li>
 Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
 </li>
 <li>
 Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
 </li>
 <li>
 Utilizes an &ldquo;open door&rdquo; policy to acknowledge employee problems or concerns in a timely manner
 </li>
 <li>
 Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
 </li>
 <li>
 Partners with Loss Prevention to conduct employee accident investigations, as necessary.
 </li>
 <li>
 Communicates performance expectations in accordance with job descriptions for each position.
 
 
 </li>
 </ul>
 
 Managing Legal and Compliance Practices
 
 
 
 <ul>
 <li>
 Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
 </li>
 <li>
 Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
 </li>
 <li>
 Ensures medical records are maintained in a separate, secure and confidential medical file.
 </li>
 <li>
 Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
 </li>
 <li>
 Communicates property rules and regulations via the employee handbook.
 </li>
 <li>
 Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
 </li>
 <li>
 Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
 </li>
 <li>
 Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
 </li>
 <li>
 Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
 </li>
 <li>
 Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Human Resources Manager

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