property management supervisor

Thrive Communities

<div>Feel Seen at Thrive!

Learn more about Fountain Village here: www.fountainvillageapts.com

Salary Range: $70,720 - $74,880 per year

Schedule: Full-time; Monday - Friday; 9 am - 6 pm; Afterhours and weekend support may be required, as needed

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits:
<ul>
<li>34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)</li>
<li>Employer matched 401k retirement plan</li>
<li>Discretionary bonus potential</li>
<li>Eligible for earned Leasing &amp; Renewal commissions</li>
<li>$0 premium medical, dental, and vision insurance effective 1st of the month following your start date</li>
<li>Fully covered Long-term disability insurance for associates</li>
<li>Fully covered life insurance policy for associates with supplemental life insurance options</li>
<li>24/7 Everyday Assistance Program (EAP)</li>
<li>Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance</li>
<li>Pet Insurance discounts</li>
<li>Parking &amp; Transit Commuter Benefits</li>
<li>Annual professional development reimbursement</li>
<li>Training opportunities and career progression/growth plans</li>
<li>Company-wide parties and events
</li></ul>Job Responsibilities:

Financial Oversight
<ul>
<li>Assists in the formulation of budgets and responsible for staying within the established budget guidelines.</li>
<li>Ensures all rents are collected when due and posted in a timely manner.
</li><li>Performs evictions, utility cut-offs, and landlord liens as required.</li>
<li>Responsible for ensuring all invoices are submitted and approved in the appropriate system for timely payment.</li>
<li>Completes month-end procedures and reports including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity, gross potential rent.</li>
<li>Uses and safeguards and reconciles the property credit card in accordance with accounting policies and deadlines.</li>
<li>Ultimately responsible for the financial success of the property.</li>
</ul>
Personnel &amp; Leadership
<ul>
<li>Responsible for hiring and staffing including posting job ads for vacant roles, advertising their open position where appropriate, actively interviewing, and making timely offers to candidates. Works with Human Resources on recruiting support, as needed.</li>
<li>Hires, trains, empowers, develops, supervises, disciplines, and terminates on-site staff, as needed, and under the advice and approval of leadership and Human Resources.</li>
<li>Conducts bi-annual performance reviews in alignment with Thrive's values.</li>
<li>Reviews and approves of associate timesheets to ensure accurate pay</li>
<li>Instructs and advises on-site staff of employee procedures and guidelines.</li>
<li>Conducts on-going training with site team such as marketing activities, leasing paperwork, workplace safety, systems, and any other type of training that may be needed on a daily basis.</li>
<li>Provides leadership, coaching, recognition and works towards building strong professional working relationships amongst the team.</li>
<li>Delegates appropriate tasks and responsibilities to site team, and ensures accountability and follow-through.</li>
<li>Maintains awareness of employee resident delinquency and works closely with HR to correct.</li>
</ul>
Administrative/Office/Compliance
<ul>
<li>Ensures that lease files are current, complete, and in compliance with MFTE, Section 8 or other applicable affordable program requirements, if applicable.</li>
<li>Responsible for office opening on schedule. This may require early arrivals or late departures, depending on staffing.</li>
<li>Responsible for the condition of the entire property including the leasing office, common areas, trash rooms, model units, etc.</li>
<li>Attends scheduled management meetings, typically held on a quarterly basis.</li>
<li>Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.</li>
<li>Prepares for audits and complete annual reporting.</li>
<li>Issues appropriate notices, when necessary.</li>
<li>Completes required trainings, as assigned, and ensures associates are in compliance with all required coursework.</li>
</ul>
Resident Relations
<ul>
<li>Initiates and perpetuates a true sense of community.</li>
<li>Maintains positive customer service mindset.</li>
<li>Responsible for inspections with residents of move-in/move-outs.</li>
<li>Reviews all notices to vacate to determine the cause of the move-out.</li>
<li>Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.</li>
</ul>
Maintenance
<ul>
<li>Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments.</li>
<li>Maintains awareness of make-ready board and vacancy status on a daily basis. Coordinates with maintenance staff to ensure timely recondition of apartments after move-out.</li>
<li>Oversees or delegates to the Maintenance Supervisor all vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.</li>
<li>Monitors all maintenance activities.</li>
</ul>
Marketing/Leasing
<ul>
<li>Maintains awareness of market conditions/trends.</li>
<li>Welcomes and shows property to prospective residents, as needed.</li>
<li>Ensures incoming phone calls and emails are being answered and responded to in a timely and professional manner.</li>
</ul>
Safety and Risk Management
<ul>
<li>Reports all liability and property incidents to Regional Manager and other appropriate Home Office departments immediately.
</li><li>Ensures workplace injuries are reported to HR immediately.</li>
<li>Maintains awareness of SDS binder and Thrive's Safety and Accident Prevention Manual; Trains team on safety protocols and ensure proper use of PPE.</li>
<li>Becomes familiar with and responsible for all Thrive and any property specific policies on Water Intrusion, AMG (apparent mold growth), or other health or building safety programs.</li>
<li>Completes any pertinent safety checklists with maintenance staff and ensures property is conducting a monthly safety meeting.</li>
</ul>
General
<ul>
<li>Partners and collaborates with home office departments in a productive and efficient manner.</li>
<li>Conduct all business in accordance with Company policies and procedures.</li>
<li>Performs any additional duties or tasks as assigned by the Regional Manager.</li>
</ul>
Desired Skills &amp; Experience
<ul>
<li>3+ years of experience in property management or equivalent experience to demonstrate proficiency</li>
<li>6+ months supervisory experience, with demonstrated, strong leadership skills</li>
<li>Proficient in Microsoft Word, Outlook and Excel.</li>
<li>Certified Apartment Manager (CAM) preferred</li>
<li>Intermediate to advanced experience with Yardi/CRM and On-Site preferred</li>
<li>A history of accuracy in reporting and overseeing a budget, property financials, and confidence in speaking to variances with managers and clients</li>
<li>Experience in daily pricing and ever changing market demands/trends</li>
<li>Notary License is required or able to obtain within 3 months of hire.</li>
</ul>
Desired Competencies
<ul>
<li>Detail oriented with the ability to provide accurate and timely reports.
</li><li>Understanding of the basic functions of a property budget and property management accounting and expense control.
</li><li>Must be able to work in a fast-paced and customer service oriented environment.
</li><li>Understanding of industry terms and their meaning.
</li><li>Ability to de-escalate conflict and remain calm and courteous at all times.
</li><li>Respects and understands diverse cultural and socio-economic backgrounds.
</li><li>Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
</li><li>Specific and thorough in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
</li><li>Performs duties under pressure and meets multiple and competing deadlines.</li>
<li>Works as part of a team, delegates effectively, as well as works independently.
</li><li>Takes instructions and feedback from supervisors in a productive manner, and is able to follow direction, learn, and grow with a positive outlook.
</li><li>Exercises strong problem-solving skills.
</li><li>Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
</li><li>Strong time management, organizational and prioritization skills.
</li><li>Strong attention on resident retention.
</li><li>Ability to read, write, speak and comprehend English using correct grammar and punctuation.</li>
</ul>
Physical Requirements
<ul>
<li>100% in-person position. Must be available to be physically present at sites being supported.</li>
<li>Stand, walk or sit alternatively depending on the specific needs of the day.</li>
<li>Ability to physically walk sites/units, which may include climbing stairs and navigating uneven surfaces or construction zones.</li>
<li>Ability to be physically present onsite at the property during normal business hours to greet guests, handle property operations, provide tours, etc.</li>
<li>Prolonged periods of sitting at a desk and working on a computer.</li>
<li>Occasional need to perform the following physical activities:</li>
<li><ul><li>Bend/Stoop/Squat</li>
<li>Climb stairs</li>
<li>Push/Pull</li>
<li>Reach above shoulder</li>
</ul></li><li>Lifting frequently up to 25lbs and occasionally 25 - 40 lbs.</li>
<li>Works both indoors (majority of the time) and outdoors in all weather conditions.</li>
<li>Ability to effectively communicate in person, via phone, and through virtual platforms.</li>
</ul>
Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check &amp; Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact careers@thrivecommunities.com.

The 4-panel drug screen tests for the following:
<ul>
<li>Amphetamines including Methamphetamine</li>
<li>Cocaine Metabolites</li>
<li>Opiates including Codeine and Morphine</li>
<li>Phencyclidine (&quot;PCP&quot;)</li>
</ul>
Thrive Communities reserves the right to modify this policy at any time without notice.</div>

Community Manager - Fountain Village

Columbus Metropolitan Library

<div><div>Job Title: Operations Specialist (40 hrs./Non-Exempt/Full-time) 
Location: Main Library, Property Management 
Starting Pay Range: $21.49 &ndash; $28.89 hourly (commensurate with experience) 
 
Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy</div>
Our Commitment to Diversity
Open to all doesn&rsquo;t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that&rsquo;s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.
At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.
What We Offer:<ul><li>
A robust benefits package that supports your physical, mental, and financial well-being.</li><li>
Comprehensive medical, dental, and vision plans to meet your healthcare needs.</li><li>
A qualified employer for Public Service Loan Forgiveness.</li><li>
Access to mental health resources and employee assistance programs for your peace of mind.</li><li>
Generous paid time off and leave options to balance your work and personal life.</li><li>
Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment &amp; savings plans.</li><li>
A variety of voluntary and supplemental insurance plans to complement your lifestyle.</li></ul>
Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/ 
About the Position:
Provide operational and administrative support to Property Management.
Position Schedule<ul><li>
Monday-Friday - 8am-4:30pm</li></ul>
What You&rsquo;ll Do:<ul><li>
Assigns work orders on a daily basis via Computerized Maintenance Management System (CMMS) to maintenance, transportation and custodial staff.</li><li>
Designs, compiles and generates key reports for executive and managerial staff, including CMMS, custodial audit and budget reports.</li><li>
Coordinates department Board of Trustee (Board) reports and memos; posts to site.</li><li>
Manages the daily, weekly and annual schedule of assigned management to accommodate internal and external appointments. Updates and rearranges appointments as needed.</li><li>
Data entry in CMMS.</li><li>
Orders materials for preventive maintenance tasks.</li><li>
Manages uniform procurement, distribution, and inventory tracking.</li><li>
Coordinates administrative activities with Procurement on new and existing contracts.</li><li>
Enters data for budgets, transfers, adjustments, PR/PO&rsquo;s, check requests, and invoice processing as directed by Property Management (PM) administration.</li><li>
Collects, tracks and reports data for energy management. Coordinates open/closure of CML utility accounts.</li><li>
Compiles Crispness tour summary and other field inspection information as directed.</li><li>
Maintains department on call and PTO schedules.</li><li>
Compiles agendas and takes minutes PM meetings.</li><li>
Manages permits for department i.e. elevators, land usage, occupancy, etc.</li><li>
Manages records for department i.e. fire inspections.</li><li>
Performs administrative duties such as printing, labeling, filing, logging, recording, as assigned.</li><li>
Works independently in execution of job duties; informs supervisor as warranted.</li></ul>
Minimum Qualifications:<ul><li>
High School Diploma or G.E.D. required.</li><li>
2-3 years&rsquo; experience in the field of facility management, building maintenance, and/or HVAC preferred.</li><li>
Familiar with the concept of Computerized Maintenance Management Systems and how they work.</li><li>
Keen analytic, organization and problem-solving skills which allows for strategic data interpretation versus simple reporting.</li><li>
Solid Interpersonal and communication skills, able to convey a message clearly and concise via email, text or over a phone call.</li><li>
Proven ability to analyze program data, prepare informative reports, and present findings.</li><li>
Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems.</li><li>
Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements.</li></ul>
Working Conditions and Physical Demands
The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).
Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.</div>

Operations Specialist (40 hrs.) Property Management

Forza Commercial Real Estate

<div>The Property Management Coordinator is responsible for the daily operations and tenant experience where Forza is the Property Manager. This role serves to keep the property functioning efficiently every day. 


Core Roles &amp; Responsibilities

Property Operations
<ul>
<li>Coordinate tenant issues and requests, including maintenance and repairs</li>
<li>Manage vendors and service contracts, including obtaining quotes for ongoing maintenance as well as repairs</li>
<li>Conduct site inspections, ensuring property appearance and safety</li>
<li>Major vendor, capital or tenant issues escalate through the Asset Manager</li>
</ul>
Leasing &amp; Tenant Administration
<ul>
<li>Coordinate move-ins/move-outs</li>
<li>Track Lease compliance</li>
<li>Support Rent Collections</li>
<li>Handle notices and tenant communication</li>
</ul>
Operational Budget Execution
<ul>
<li>Operate withing approved budgets</li>
<li>Control property-level expenses</li>
<li>Submit invoices and operational reporting</li></ul> 


Qualifications and Requirements:
<ul>
<li>College experience Preferred.</li>
<li>Minimum of 2 years&rsquo; experience within Property Management</li>
<li>Valid driver&rsquo;s license and dependable vehicle.</li>
<li>Perform the physical functions of the position, not limited to ability to; walk properties, complete physical inspections, and deliver tenant communications.</li>
</ul><h4 class="jobSectionHeader">Education</h4>
Preferred<ul><li>
Bachelors or better</li></ul><h4 class="jobSectionHeader">
Behaviors</h4>
Required<ul><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li><li>
Team Player: Works well as a member of a group</li></ul><h4 class="jobSectionHeader">
Motivations</h4>
Required<ul><li>
Goal Completion: Inspired to perform well by the completion of tasks</li><li>
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization</li><li>
Self-Starter: Inspired to perform without outside help</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Property Management Coordinator

Karya Property Management

<div>KPM is a leading full-service multifamily property management company dedicated to providing exceptional living experiences for residents and maximizing property value for owners. We manage a diverse portfolio across multiple states and are looking to hire a motivated and skilled Property Manager to oversee operations, resident relations, and financial performance of our communities. This role involves managing team members, coordinating maintenance activities, and ensuring lease compliance to foster a thriving residential environment. 
Key Responsibilities<ul>
<li>Oversee day-to-day management of assigned properties to maintain quality standards and maximize occupancy.</li>
<li>Lead, train, and develop on-site staff to deliver superior customer service and operational excellence.</li>
<li>Manage tenant relations including lease negotiations, renewals, collections, and conflict resolution.</li>
<li>Prepare and manage property budgets, monitor expenses, and analyze financial performance.</li>
<li>Coordinate maintenance and repair projects to ensure property safety and aesthetics.</li>
<li>Execute marketing strategies to attract and retain residents.</li>
<li>Ensure compliance with company policies and local regulatory requirements.</li> 
</ul> 
 
Requirements 
<ul>
<li>Minimum 3 years of experience in multifamily property management or related real estate field.</li>
<li>Associate&rsquo;s degree or higher in Business, Real Estate, or related field preferred.</li>
<li>Bilingual proficiency required for effective communication with diverse resident populations.</li>
<li>Strong leadership, communication, and organizational skills.</li>
<li>Proficiency with property management software and Microsoft Office Suite.</li>
<li>Ability to work independently and handle multiple priorities.</li>
<li>Certain property management certifications (CAM, CAPS) are a plus.</li> 
</ul> 
 
Benefits 
Health and Wellness Benefits, Excellent PTO, Maternity &amp; Paternity Benefits, 401k and many more!</div>

Property Manager

Capital Square Living

<div>Company Overview
Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. CS Living was built on the strong foundation of the Capital Square brand&mdash;listed by Virginia Business on their &ldquo;Best Places to Work in Virginia&rdquo; report in 2019 and their &ldquo;Fantastic 50&rdquo; reports in 2019 and 2020 &ndash; Capital Square Living has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits.
Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for Best Places to Work by Virginia Business Magazine.
Summary
Our Community Manager handles the day-to-day operations of an assigned property including managing the team members, daily activities and resources of the property to achieve established budgeted financial &amp; operational goals. He, she or they will ensure that the operation of the property complies with CS Living policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and other laws and regulations governing multi-family housing operations.
Primary Responsibilities
<ul><li>Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns</li><li>
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits and preparing and reviewing monthly financial status reports</li><li>
Approves invoices from vendors, contractors and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate accounts
</li><li>Manages communication between the vendor/contractor, accounting and the client/owner as needed</li><li>
Controls expenditures by staying within the approved budget and manages the balances of cash funds</li><li>
Oversees the leasing process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents and imposes</li><li>
and collects late fees and other charges as allowable and stated in the terms of the lease</li><li>
Gathers, analyzes and interprets current market and economic trends that may impact the property and</li><li>
implements short- and long-range marketing and leasing strategies to achieve the property&rsquo;s occupancy and</li><li>
revenue goals</li><li>
Promotes resident satisfaction and retention by responding to complaints, questions and requests in a timely manner and taking appropriate action to resolve and address service issues</li><li>
Ensures the property&rsquo;s maintenance team members comply with the Company&rsquo;s standards with respect to responding and completing resident service requests</li><li>
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings and amenities meet established standards for safety, cleanliness and general appearance and appeal</li><li>
Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary</li></ul>
Knowledge and Skills Requirements<ul><li>
High School diploma, GED, or related experience and/or training</li><li>
Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists</li><li>
Ability to read, write and communicate effectively to comprehend and complete legal documents, sell and explain apartment features and answer questions about the property&rsquo;s operation</li><li>
Proficient in word processing, spreadsheet and database management programs in order to complete required reports and employment documents</li><li>
Strong proficiency in using property management software (preferably Yardi and/or equivalent)
</li><li>Demonstrated mathematical skills necessary to add, subtract, multiply and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budget and other fiscal reporting information</li></ul>
Work Hours
Will normally work a Monday-Friday schedule with rotating weekends; (hours may vary to meet the business needs of the property).
Work Location
Onsite at our properties. Team members work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous. Routine local travel may be required to make bank deposits, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
Compensation &amp; Benefits<ul><li>
Competitive wage and Performance-Based Bonuses</li><li>
100% Employee Paid Healthcare Premiums</li><li>
$35/Per Paycheck Cell Phone Reimbursement</li><li>
120 Paid Time Off (PTO) Hours</li><li>
20% Housing Discount</li><li>
Professional development opportunities</li></ul>
Equal Opportunity Employer
At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don&rsquo;t hesitate to let us know.</div>

Community Manager - Macon-Warner Robins or Middle Georgia

Essex Property Trust

<div><h2 class="jobSectionHeader">City</h2>
Oxnard<h2 class="jobSectionHeader">
State</h2>
California<h2 class="jobSectionHeader">
Job Location</h2>
VEN 149 Tierra Vista<h2 class="jobSectionHeader">
Position Type</h2>
Regular
The Community Relations Manager is responsible for delivering an exceptional resident experience throughout their journey at Essex. This role manages a team of community relations representatives who serve as the primary point of contact for residents. The position focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism.
WHAT YOU WILL DO:<ul><li>
Oversee and support a team responsible for managing resident communications and inquiries through the CRM system.</li><li>
Ensure the team facilitates seamless move-in and move-out experiences, including processing paperwork, conducting identification checks, and addressing resident questions both in-person and virtually.</li><li>
Promote a high standard of customer service by coaching the team to address resident concerns promptly and professionally, stepping in to resolve issues when escalation is necessary.</li><li>
Oversee the team's handling of portfolio tasks and calls through Funnel, ensuring timely responses and compliance with company standards and metrics, while providing support as needed.</li><li>
Maintain a deep understanding of the assigned community portfolio and provide guidance to the team on property-specific features and operations.</li><li>
Collaborate with the Community Management Team to enhance operations and achieve customer satisfaction goals.</li><li>
Ensure the proper handling of confidential resident and property information by the team, maintaining professionalism and discretion.</li><li>
Oversee team participation in occasional resident events, ensuring successful coordination and execution.</li><li>
Manage and delegate occasional notice posting across the property portfolio.</li><li>
Assign and oversee special projects to support community operations and resident satisfaction.</li><li>
Delegate workload effectively among community relations representatives to maintain productivity and service quality.</li><li>
Monitors office expenses, ensuring that expenses are within budget and cost effective.</li><li>
Manage personnel throughout their employment lifecycle that includes career planning and development, accountability and performance management, and recognition.</li><li>
Oversee and execute additional duties and special projects as assigned to support community operations and enhance resident satisfaction.</li><li>
Ensure team compliance with company policies, Fair Housing laws, Landlord-Tenant regulations, and OSHA standards.</li></ul>
WHAT YOU WILL NEED:<ul><li>
High school diploma or equivalent required, college degree preferred.</li><li>
2+ years of property management experience with 1-2+ years of supervisory experience.</li><li>
Commitment to providing exceptional customer service and a desire to help people.</li><li>
Proven ability to supervise staff of two or more associates.</li><li>
Ability to work within budgeted guidelines.</li><li>
Ability to read, write, speak, and understand English.</li><li>
Ability to utilize a personal smart device for apps related to property operations and communication.</li><li>
Strong organizational and time management skills to handle multiple responsibilities effectively.</li><li>
Ability to work independently and collaboratively in a centralized hub environment.</li><li>
Proficiency with Microsoft Office Suite and property management or CRM software.</li><li>
Must work on-site in the office five days per week.</li></ul>
WHAT THE JOB REQUIRES:<ul><li>
Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.</li><li>
Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.</li><li>
Excellent verbal and written communication skills. Ability to create, compose, and edit written material.</li><li>
Regular, consistent, and timely attendance required.</li><li>
Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods, with occasional need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time. Involves the use of standard office equipment such as computers, phones, and printers.</li><li>
Availability to work a flexible schedule, including weekends.</li><li>
Travel required for occasional meetings, training, community visits.</li></ul>
WHAT YOU WILL BRING TO THE TABLE:<ul><li>
Provides formal supervision to associates within a single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action, and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff.</li><li>
Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values.</li><li>
Ability to respond effectively to sensitive issues. Ability to write reports. Ability to make effective and persuasive presentations to employees and clients.</li><li>
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.</li><li>
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines.</li><li>
Ability to meet all job requirements and assignments.</li></ul><h3 class="jobSectionHeader">
#LI-Onsite</h3><h3 class="jobSectionHeader">
#LI-CH1</h3>
All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.
Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
New hires generally start between $83,000.00 - $102,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.
This role is also eligible to participate in Essex&rsquo;s discretionary Annual Bonus program that is commensurate with the level of the position.</div>

Community Relations Manager

Sun Communities

<div>$23-$24 per hour plus commissions<div><div><div><h3 class="jobSectionHeader"> 
Overview</h3>
</div><div>The Community Manager is responsible for the overall operation, financial performance, and resident satisfaction within the community. This role serves as the primary point of contact for residents and requires 24/7 on-call availability. Key responsibilities include overseeing administrative functions, marketing, leasing, and the sale of both new and pre-owned homes. The Community Manager also manages property maintenance, budgeting, team performance, and fosters strong resident relations to ensure a positive living environment.</div></div><div><div><h3 class="jobSectionHeader">
Job Duties</h3>
</div><div><ul><li>Markets models, pre-owned, and brokered homes for sale; prepares documents to list and sell homes (Essential)</li><li>
Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts (Essential)</li><li>
Handles delinquencies and approves eviction proceedings while adhering to Sun's policies (Essential)</li><li>
Monitors, codes, and approves all invoices for operating expenses and sales-related costs (Essential)</li><li>
Resolves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines (Essential)</li><li>
Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.</li><li>
Manages LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests</li><li>
Ensures compliance with federal, state, &amp; local agencies that regulate fair housing laws and community operations</li><li>
Reviews and approves/denies residency applications</li><li>
Initiates lease renewals and rent increase letters, ensuring timely distribution</li><li>
Consults with RVP to determine the best course of action in the event a situation does not have an established guideline</li><li>
Inspects and recommends purchase and renovation of used/repossessed homes</li><li>
Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-ins</li><li>
Handles emergencies that arise onsite, ensuring adherence to standard procedures</li><li>
Ensures compliance of safety policies; completes incident reports in a timely manner</li><li>
Ensures that community appearance is maintained to Sun's curb appeal standards</li><li>
Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs</li><li>
Reports deficiencies that would adversely affect the operation of the community</li><li>
Reviews and compiles property accounting reports for the Accounting team</li><li>
All other duties as assigned</li></ul></div></div><div><div><h3 class="jobSectionHeader">
Requirements</h3>
</div><div><ul><li>High School Diploma or GED (Required)</li><li>
Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)</li><li>
2 years in property management experience, including 2 years of supervisory experience (Required)</li><li>
6 months in prior sales and leasing experience (Required)</li><li>
6 months in previous experience using NetSuite (Preferred)</li><li>
General knowledge of maintenance</li><li>
Demonstrated leadership abilities</li><li>
Strong organizational skills</li><li>
Excellent verbal and written communication skills</li><li>
Solid negotiation skills</li><li>
Ability to thrive in a fast-paced environment</li><li>
Working knowledge of basic accounting principles</li><li>
Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law</li><li>
Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet</li><li>
Flexibility to respond to community needs during non-business hours</li><li>
Ability to live on-site within the community (housing provided)</li><li>
Must have a valid driver's license</li></ul></div></div></div>
REWARDING BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.<ul><li>
Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family</li><li>
Comprehensive Dental Plan</li><li>
Vision Plan</li><li>
Voluntary Health and Dependent Care Reimbursement Accounts</li><li>
Life and Accidental Death and Dismemberment Insurance</li><li>
Short and Long-Term Disability Coverage</li><li>
401(k) Plan with Sun matching contribution</li><li>
Paid Parental Leave</li><li>
Employee Assistance Program</li><li>
Identity Theft Insurance</li><li>
Legal Assistance Plan</li><li>
Pet Insurance</li><li>
Tuition Reimbursement program providing financial support to team members who further their formal education</li><li>
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation</li><li>
Team Member Perks &amp; Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more</li><li>
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty</li></ul></div>

Community Manager

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