Mercy Health

<div><p><b>Mercy Health</b></p><p><b><i>
About Us</i></b></p><p>
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.</p><p></p><p><b>
Patient Services Representative (PSR) &ndash; Orthopedic Admin</b></p><p></p><p><b>
Job Summary:</b></p><p>
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.</p><p></p><p><b>
Essential Functions:</b></p><ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul><p></p><p>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.</p><p></p><p><b>
Education:</b></p><p>
High School Diploma or GED (required)</p><p><b><br>
Licensure/Certification:</b></p><p>
None</p><p></p><p><b>
Experience:</b></p><p>
Prior experience in patient registration/healthcare (preferred)</p><p></p><p>
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.</p>
<p><b>
What we offer</b></p>
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul><p><i>Benefits may vary based on the market and employment status.</i></p><p>
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</p></div>

Patient Services Representative (PSR) – Orthopedic Call Center

ProActive Physical Therapy Specialists

<div>Overview:
<p><b><i>
ProActive Physical Therapy Specialists, </i></b><b>a member of the Confluent Health family, is looking for a </b><b><i>Full </i></b><b><i>T</i></b><b><i>ime</i></b><b> Front Desk Medical Receptionist to join our team!</b></p><ul><li><b>
Salary: ~$19-$21/HR</b></li><li><b>
Schedule Needed: M-F (40 Hours/Week)</b></li></ul><p><b>
How ProActive and Confluent Health Support You:</b></p><ul><li>
Competitive salary Employee-centric work culture from the top, down!</li><li>
Medical, dental, vision, STD, LTD insurances</li><li>
Generous PTO</li><li>
401(k) Employer Matching</li><li>
Free Life Insurance</li><li>
Parental Perks!</li><li>
And more!</li></ul>
Responsibilities:
<p><b>
You&rsquo;ll Achieve Success By:</b></p><ul><li><b>
Managing front desk operations</b>, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.</li><li><div><b>
Verifying insurance coverage</b>, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.</div></li><li><div><b>
Maintaining accurate patient records</b> by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.</div></li><li><div><b>
Answering phone calls and assisting patients</b> in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.</div></li></ul>
Qualifications:
<ul><li>High School Diploma/GED required</li><li>
Basic office and customer service skills</li><li>
Previous experience in a similar role desired but not required</li></ul>
About:
<div><i>
Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at </i><i>careers@goconfluent.com</i><i>.</i></div></div>

Care Coordinator (Medical Receptionist/PSR)

The Array of Hope Outreach Center

<p>The Mental Health Professional will assist with facilitating on-going service delivery and interventions to enhance the development of clients and restore them maximum level of functioning. The Mental Health Professional shall be appropriately trained and supervised to help consolidate therapeutic principals into the clients' daily activities. This position is community based.</p><p><b>Job Duties include but are not limited to:**</b></p><ul><li>Implement individual psychosocial skills training as prescribed in consumer's Treatment Plan.</li><li>Supervise, guide, train, and participate in a variety of social skills and developmental activities, with consumers.</li><li>Participate in Supervision monthly</li><li>Identify behaviors that interfere with consumer's performance.</li><li>Participate in consumer's clinical management team meeting.</li><li>Provide PSR Services as defined in consumer's Treatment Plan.</li><li>Assist with clinical coordination of services for consumers (i.e. transportation, medication management, in-house treatment services, scheduled appointments, etc.)</li><li>Consumers' level of performance and progress must be documented in the Electronic Medical Record (EMR) system; notes must be submitted weekly.</li><li>Assist in development of interventions that alleviate problem behavior and symptoms of mental illness that affect the consumer's ability to work and/or attend school.</li><li>Prepares monthly schedule for consumers who require medication management.</li><li>Complete trainings and professional developments</li><li>This is a community-based position which will require the potential candidate to service clients in the home, school, or community setting.</li><li>Clinicians have the ability to create their own schedule.</li></ul><p><b>QUALIFICATIONS:</b></p><p>Must have valid driver's license.</p><p>Must have reliable transportation with active insurance.</p><p>Must be able to pass a drug screen, background check, and TB test screening.</p><p><b>Education Requirement:</b></p><p><b>Bachelor&rsquo;s degree or Master's degree (REQUIRED)</b> in one of the following disciplines: Counseling, Psychology, Social Work, Sociology, Rehabilitation Services, Special Education, Early Childhood Education, Secondary Education, Family and Consumer Sciences, Human Growth and Development.</p><p>PLEASE NOTE: Experience does not count in lieu of degree. Only the degrees referenced above will be considered.</p><p>.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $16.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: Remote</p>

Mental Health Professional (PSR AND CPST)

<div><p><b>Mercy Health</b></p><p><b><i>
About Us</i></b></p><p>
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.</p><p></p><p><b>
Patient Services Representative (PSR) </b><b><i>&ndash; </i></b><b>Forest Park Internal Medicine &amp; Pediatrics</b><b>
</b></p><p></p><p><b>Job Summary:</b></p><p>
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.</p><p></p><p><b>
Essential Functions:</b></p><ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul><p></p><p>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.</p><p></p><p><b>
Education:</b></p><p>
High School Diploma or GED (required)</p><p><b><br>
Licensure/Certification:</b></p><p>
None</p><p></p><p><b>
Experience:</b></p><p>
Prior experience in patient registration/healthcare (preferred)</p><p></p><p>
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.</p>
<p><b>
What we offer</b></p>
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul><p><i>Benefits may vary based on the market and employment status.</i></p><p>
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</p></div>

Patient Services Representative (PSR) – Forest Park Internal Medicine & Pediatrics

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.</p><p>
Job Description</p><div><p>
The Program Security Representative&rsquo;s primary function is to provide multi-discipline security support for one or more of the customer&rsquo;s Special Access Programs (SAPs). The position will provide &ldquo;day-to-day&rdquo; multi-discipline analysis for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.</p><p><br>
Performance shall include:</p><ul><li><p>
Ensure strict adherence to the provisions of the NISPOM, its Supplement, the DoD Overprint, DCID, ICD, and SAP policy.</p></li><li><p>
Assist in developing and executing approved policies and procedures for safeguarding Special Access Program (SAP), Sensitive Compartmented Information (SCI) and collateral data in support of US military operations.</p></li><li><p>
Provide day-to-day security support that includes continuous assessment of procedures to identify shortfalls and provide appropriate recommendations for revising and improving security policies, procedures, and systems.</p></li><li><p>
Identify vulnerabilities, threats, and risks to test, training, and operational activities.</p></li><li><p>
Assist in developing, implementing, and training the Operations Security program.</p></li><li><p>
Assist in providing contractor and subordinate facility assistance and oversight.</p></li><li><p>
Brief all levels of personnel, both in the government and senior civilian services, on a variety of security related topics.</p></li><li><p>
Conduct and document SAP facility compliance reviews, follow-on facility reviews, and facility close-outs.</p></li><li><p>
Monitor, report and track all corrective actions resulting from compliance reviews.</p></li><li><p>
Ensure timely notification of pertinent security matters to program technical and management staff.</p></li><li><p>
Conduct exploration of any loss, compromise, or suspected compromise of classified and/or sensitive information, including conducting preliminary inquiries and generating damage assessments resulting from the loss of classified information.</p></li><li><p>
Coordinate with SAP security personnel to ensure lessons learned are incorporated into the curriculum for the SAP security education &amp; awareness program.</p></li></ul><p><br>
Experience:</p><ul><li><p>
5+ years related experience.</p></li><li><p>
SAP experience desired.</p></li></ul><p><br>
Education:</p><ul><li><p>
Bachelor&rsquo;s degree in a related area OR Associate&rsquo;s degree in a related area + 2 years&rsquo; experience OR equivalent experience (4 years)</p></li></ul><p><br>
Experience Education Equivalents:</p><ul><li><p>
Security Fundamentals Professional Certification (SFPC) counts towards 3 years of experience.</p></li><li><p>
Special Program Security Certification (SPSC) counts towards 5 years of experience.</p></li><li><p>
Maximum equivalent experience for SPED Certifications is no more than 5 years.</p></li></ul><p></p><p>
Clearance Required to Start:</p><ul><li><p>
TS/SCI required.</p></li><li><p>
Must be able to Attain &ndash; TS/SCI with CI Polygraph.</p></li></ul><p></p><p>
Travel Requirements:</p><ul><li><p>
10-25% travel.</p></li></ul><p><br>
GDIT IS YOUR PLACE:</p><ul><li><p>
401K with company match</p></li><li><p>
Comprehensive health and wellness packages</p></li><li><p>
Internal mobility team dedicated to helping you own your career</p></li><li><p>
Professional growth opportunities including paid education and certifications</p></li><li><p>
Cutting-edge technology you can learn from
</p></li><li><p>Rest and recharge with paid vacation and holiday</p></li></ul><p></p><p>
#AirforceSAPOpportunities</p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
5 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification</div><p></p><div>
Travel Required<div>
10-25%</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Program Security Representative (PSR) I

Advocate Aurora Health

<div><p><b>Major Responsibilities:</b></p><div><p>
Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization&rsquo;s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.</p></div><div><p><br>
</p></div><div><p>Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).</p></div><div><p><br>
</p></div><div><p>Knows insurance basics and recognizes commercial and government plans. Understands which plans AAH contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.<br>
</p></div><p></p><div><p>Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations. Examples are: HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.</p></div><div><p><br>
</p></div><div><p>May schedule patient appointments, including virtual and procedural; may also coordinate cancellations, reschedules, wait list requests, and recall requests. May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary. May educate and support patients with the patient portal/app.<br>
</p></div><p></p><div><p>Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. May be responsible for e-scanning documents to Health Information Management (HIM), addressing incoming/outgoing fax, addressing inbasket messages via the electronic health record, and following direction from the clinical team for emergent needs.</p></div><div><p><br>
</p></div><div><p>Monitors and works assigned electronic health record work queues, following the department&rsquo;s approved process.</p></div><p></p><div><p>
May assist department leadership with orientation and training.
</p></div><p></p><p><b>Licensure, Registration, and/or Certification Required:</b></p><p>
None Required.</p><p></p><p><b>
Education Required:</b></p><p>
High School Diploma or GED.</p><p></p><p><b>
Experience Required:</b></p><p>
None Required.</p><p></p><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><div><div><p>
Demonstrate the Advocate Health purpose, values and behaviors.<br>
</p></div><p></p><div><p>Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision. May be cross-trained across various specialties and provide staffing support as needed.<br>
</p></div><p></p><div><p>Strong attention to detail and accuracy.<br>
</p></div><p></p><div><p>Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.</p></div><div><p><br>
</p></div><div><p>Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.</p></div><p></p><div><p><br>
Excellent communication (written &amp; verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.</p></div><p></p><div><p><br>
Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.</p></div><p></p><div><p><br>
Interact with physicians and their staff to resolve issues related to the patient care.</p></div><p></p><div><p><br>
Collect and manage payments including cash payments, if applicable, and follow security related to cash handling.</p></div></div><p></p><div><div><p><br>
Strong understanding and comfort level with computer systems and proficient typing skills. Demonstrated technical proficiency including experience with electronic email, Microsoft Office, internet browser and phone technology.</p></div><p></p><div><p><br>
Ability to handle sensitive and confidential information according to internal policies.<br>
</p></div><p></p><div><p>Excellent organizational skills.<br>
</p></div><p></p><div><p>Demonstrated ability to effectively act as a resource to other teammates.</p></div></div><p></p><p><b>
Physical Requirements and Working Conditions:</b></p><div><p>
This position may require travel, therefore, will be exposed to weather and road conditions.<br>
</p></div><p></p><div><p>Operates all equipment necessary to perform the job.<br>
</p></div><p></p><div><p>Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.<br>
</p></div><p></p><div><p>Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.<br>
</p></div><p></p><div><p>Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.<br>
</p></div><p></p><div><p>Must be able to push/pull up to 50 lbs. with assistance.<br>
</p></div><p></p><div><p>Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.</p></div><div><p><br>
</p></div><div><p>Must be able to use hands with fine motor skills for keyboard data entry.</p><p></p><p><i>
DISCLAIMER
</i></p></div><p><i>All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
</i></p><p></p><p><i>This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.</i><i> </i><i>Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.</i></p></div>

Patient Service Representative (PSR) I - Lab

Bon Secours

<div><p><b>Bon Secours</b></p><p></p><p><b><i>
About Us</i></b></p><p>
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.</p><p></p><p><b>
Patient Services Representative </b><b><i>&ndash; </i></b><b>Neurology Clinic at Memorial Regional Medical Center</b></p><p></p><p><b>
Job Summary:</b></p><p>
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.</p><p></p><p><b>
Essential Functions:</b></p><ul><li><p>
Serves as the primary point of contact between patients and physician practices</p></li><li><p>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</p></li><li><p>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</p></li><li><p>
Processes patients in practice as they present for their appointments.</p></li><li><p>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</p></li><li><p>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</p></li><li><p>
Records time indicators for lobby wait times.</p></li><li><p>
 Calculates patient liabilities and actively collects and processes patient payments.</p></li><li><p>
Reconciles cash drawer at the close of the day.</p></li><li><p>
Performs charge entry for external services (i.e. nursing homes) as necessary.</p></li><li><p>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</p></li><li><p>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</p></li><li><p>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</p></li><li><p>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</p></li><li><p>
Verifies RX benefits in electronic health record, per protocol</p></li><li><p>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</p></li></ul><p></p><p>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.</p><p></p><p><b>
Education:</b></p><p>
High School Diploma or GED (required)</p><p><b><br>
Licensure/Certification:</b></p><p>
None</p><p></p><p><b>
Experience:</b></p><p>
Prior experience in patient registration/healthcare (preferred)</p><p>
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.</p>
<p><b>
What we offer</b></p>
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul><p><i>Benefits may vary based on the market and employment status.</i></p><p>
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</p></div>

Patient Services Representative (PSR) - Neurology Clinic at Memorial Regional Medical Center

Search 81+ Psr jobs near you this April. New roles added regularly across leading industries. Apply today.