public health policy analyst

Pakistan Digital Authority

<div>
 <p>
  <strong>
   Purpose of the Position
  </strong>
 </p>
 <p>
  The Data Governance Analyst shall support the development, implementation, and monitoring of data governance policies, frameworks, and standards of the Authority. Working closely with the Senior Data Governance Analyst, the role contributes to ensuring responsible, secure, and effective use of data across public sector digital initiatives in alignment with the National Data Strategy, the National Digital Masterplan, and applicable legal and regulatory requirements.
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Support the Senior Data Governance Analyst in developing, reviewing, and maintaining data governance policies, frameworks, standards, and guidelines.
  </li>
  <li>
   Assist in implementing data governance practices across assigned projects, programs, and stakeholder entities.
  </li>
  <li>
   Contribute to the development of data classification, data quality, data sharing, data access, and data stewardship frameworks.
  </li>
  <li>
   Support coordination with internal teams and external stakeholders to promote consistent adoption of approved data governance policies.
  </li>
  <li>
   Assist in assessing data governance compliance, identifying gaps, and documenting findings and recommendations.
  </li>
  <li>
   Support the preparation of reports, briefing notes, and documentation related to data governance initiatives for management and oversight bodies.
  </li>
  <li>
   Contribute to alignment of data governance frameworks with applicable laws, rules, regulations, and ethical standards governing data use and protection.
  </li>
  <li>
   Assist in maintaining data governance registers, policy repositories, and supporting documentation.
  </li>
  <li>
   Support capacity-building initiatives, awareness activities, and guidance materials related to data governance and responsible data use.
  </li>
  <li>
   Perform any other data governance&ndash;related tasks assigned by the Senior Analyst or management in support of the Authority&rsquo;s mandate.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Minimum Bachelor&rsquo;s degree in Data Science, Information Systems, Information Management, Computer Science, Public Policy, or a related discipline.
  </li>
  <li>
   A Master&rsquo;s degree in Data Governance, Data Management, Information Systems, Public Policy, or a related field shall be an added advantage.
  </li>
  <li>
   Relevant certifications or training in data governance, data management, or information management shall be preferred.
  </li>
 </ul>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   Minimum 2&ndash;4 years of relevant experience in data governance, data management, policy analysis, or related roles.
  </li>
  <li>
   Experience supporting policy development, standards, or frameworks within public sector, regulatory, or large organizational environments shall be preferred.
  </li>
  <li>
   Familiarity with data governance concepts such as data quality, metadata management, data stewardship, and data sharing principles.
  </li>
  <li>
   Exposure to data protection, privacy, or regulatory compliance environments shall be an advantage.
  </li>
 </ul>
 <p>
  <strong>
   Key Competencies
  </strong>
 </p>
 <ul>
  <li>
   Understanding of data governance principles and frameworks
  </li>
  <li>
   Policy analysis and documentation skills
  </li>
  <li>
   Attention to detail and analytical thinking
  </li>
  <li>
   Ability to work collaboratively with technical and non-technical stakeholders
  </li>
  <li>
   Strong written communication and reporting skills
  </li>
  <li>
   Organizational and coordination skills
  </li>
  <li>
   Integrity, confidentiality, and ethical handling of data
  </li>
  <li>
   Willingness to learn and adapt in a evolving digital governance environment
  </li>
 </ul>
 <p>
 </p>
</div>


Data Governance Analyst

Metropolitan Transportation Authority

<div><p><b>Description</b></p><br>
<b>
</b><div><div><div><br>
<b>Title</b>: Transit Management Analyst Series</div><div><br>
<b>Department</b>: Subways</div></div><br>
<div><div><br>
<b>
Authority</b>: TA</div><div><br>
<b>Division/Unit</b>: Operations Support (VP&rsquo;s Office) / Operations Training</div></div><br>
<div><div><br>
<b>
Work Location</b>: 14th Street Learning Center</div><div><br>
<b>Hours</b>: Various</div></div><div><div><br>
<b>
Compensation</b>:</div><div><br>
</div></div><br>
<div><div><br>
Assistant Transit Management Analyst I:</div><div><br>
$67,933 - $80,421</div></div><br>
<div><div><br>
Assistant Transit Management Analyst II:</div><div><br>
$78,874 - $87,847</div></div><br>
<div><div><br>
Associate Transit Management Analyst:</div><div><br>
$89,162 - $115,445</div></div><br>
<div><div><br>
<b>
Deadline (If Applicable)</b>:</div><div><br>
Open Until Filled</div></div><br>
<div><div><br>
<b>
Reporting Manager (If Applicable)</b>:</div><div><br>
Senior Director</div></div></div><b><br>
</b><br>
<b>Position Summary:</b><br>
This role supports workforce training and operational readiness by developing curriculum, digital learning tools, and technology‑aligned programs such as those involving CBTC. It also manages administrative tasks, training systems, and event support to meet the needs of the electrical and stations teams.<br>
<br>
<b>Responsibilities:</b><ul><li>
Performing administrative tasks and duties as required to meet the unit&rsquo;s business needs.</li><li>
Develop and maintain programs to support current and future operations involving technological changes such as CBTC.</li><li>
Help develop curriculum and digital classes by leveraging new technologies to help train the workforce.
</li><li>Utilize the Enterprise Learning Management system and Enterprise Asset Management System among others to help train the workforce along with running queries and reports.</li><li>
Support various training events and the development of curriculum to support the electrical and stations group.
</li></ul><br>
<b>Education and Experience:</b><br>
<b>Assistant Transit Management Analyst I and II:
</b><ul><li>A master's degree from an accredited college or university in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area, or</li><li>
A baccalaureate degree from an accredited college or university and two years of satisfactory full-time professional experience working in budget administration, accounting, economic or financial administration, engineering, in management or methods of analysis, operations research, organization research or program evaluation, personnel or public administration, staff development, employment program planning or administration, security management; or general administration.</li></ul><br>
<b>
Associate Transit Management Analyst:</b><ul><li>
A master's degree from an accredited college or university in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area, and one year of full‐time satisfactory professional experience working in budget administration, accounting, economic or financial administration, engineering, in management or methods analysis, operations research, organizational research or program evaluation, personnel or public administration, staff development, employment program planning or administration, security management; or general administration; or</li><li>
A baccalaureate degree from an accredited college or university; and three years of full-time satisfactory experience as described in &quot;1&quot; above.</li></ul><br>
<b>
Desired Skills:</b><ul><li>
Excellent interpersonal, presentation, written, and verbal communication skills.</li><li>
Excellent computer aptitude including but not limited to: MS SharePoint, MS Teams, MS Excel, PowerPoint, Word, PowerApps and other analytic communication tools.</li><li>
Ability to organize and present material in an effective manner.</li><li>
Ability to use resources effectively and adapt to changing conditions.</li><li>
Must possess strong analytical and problem-solving skills to identify problems</li><li>
Must possess good decision-making skills with a high degree of professional integrity and ethics</li><li>
Possess superior ability to pay attention to details and be thorough in completing work tasks</li></ul><b><br>
</b><br>
<b>Selection Method:</b><br>
Based on evaluation of education, skills, experience and interview.<br>
<br>
<b>Other information:</b><br>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).<br>
<br>
<b>Equal Employment Opportunity:</b><br>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.<br>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</div>

Assistant Transit Management Analyst Series

QUODEWORKS

<p>Experience Required: 5.0 years</p><p>Location: Remote (US)</p><p>Engagement: W2<br/>Work Authorization: US Citizen / EAD /H4 EAD / GC</p><p>ONLY CANDIDATES OPEN TO W2 EMPLOYMENT WITH VALID US WORK AUTHORIZATION SHOULD APPLY.</p><p><b>Job Summary:</b></p><p>We are seeking a detail-oriented and collaborative Business Analyst to support the delivery of complex case management and public-sector modernization initiatives. The role focuses on requirements gathering, process optimization, and stakeholder engagement to ensure effective system design and implementation. The ideal candidate will translate complex operational needs into clear, actionable requirements that support Agile delivery teams and drive meaningful program outcomes .</p><p><b>Responsibilities: </b></p><p>&middot; Lead requirements elicitation sessions with stakeholders, including corrections staff, reentry coordinators, parole/probation officers, and community-based organizations.</p><p>&middot; Translate complex program, policy, and operational needs into clear, actionable business and functional requirements.<br/>Develop user stories, use cases, process flows, and acceptance criteria aligned with Agile methodologies.</p><p>Ensure requirements are clearly documented, maintained, and traceable throughout the SDLC.</p><p><b>Qualifications:</b></p><p>● Experience as a Business Analyst on technology or process-focused projects</p><p>● Strong understanding of Agile methodologies and SDLC concepts</p><p>● Experience in case management, public sector, or human services environments preferred</p><p>● Strong skills in requirements elicitation, documentation, and stakeholder facilitation</p><p>● Experience supporting UAT and QA processes</p><p>● Familiarity with data reporting and business intelligence concepts</p><p>● Strong communication, analytical, and problem-solving skills</p><p>● Ability to work effectively in cross-functional and distributed teams</p><p>Preferred Skills (Nice to Have):</p><p>● Experience in corrections, justice, workforce development, housing, or behavioral health domains</p><p>● Exposure to system integrations and enterprise data exchange</p><p>● Experience working with Agile tools such as Jira</p><p>● Experience with Business Process Reengineering (BPR) initiatives</p><p>● Scrum Master experience or Agile facilitation exposure (not required)</p><p>● Agile or BA certification (CBAP, PMI-PBA, CSPO, etc.) is a plus</p><p>If you are interested, mention job Code 'QUO-BA-QA-001' in the subject line and send an email to <b>careers@aitento.com</b>.</p><p>Pay: $60,000.00 - $80,000.00 per year</p><p>Work Location: Remote</p>

Business Analyst

New York City Department of Health and Mental Hygiene

<p></p><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Operations Data Analyst, Division Management &amp; Systems Coordination
</b></h1></div><div><div><div><div><ul><li>DEPT OF HEALTH/MENTAL HYGIENE
</li></ul></div></div><div><div>Posted On: 03/10/2026
</div></div><div><div><ul><li>Full-Time
</li></ul></div></div><div><div><div>Location
</div><div>QUEENS</div>
</div></div></div><div><div><div><ul><li>No Exam Required
</li></ul></div></div><div><div><div><div>Department
</div><div>Dis-Div. Mgmt. &amp; Sys Coord</div>
</div></div></div><p></p><div><div><div>Salary Range:</div>
<div>$87,743.00 &ndash; $100,904.00</div>
</div></div></div></div><div><div><p><b>Save</b></p>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<div><div><div>The Division of Disease Control's mission is to safeguard the health of New Yorkers through identification, surveillance, treatment, control, and prevention of infectious diseases, which is achieved through varied and interrelated endeavors of its seven Bureaus.
<br>
<br>
The Bureau of Division Management &amp; Systems Coordination (DMSC) leads administrative, surveillance, informatics, preparedness, policy, communications, community engagement, and racial equity and social justice activities for the Division and guides the strategic use of Division resources to advance innovative and effective policies and programs.<br>
<br>
This position will report to the Senior Director of Operations, who also acts as DMSC's Program Management Officer (PMO). In this cross-functional role, you will support DMSC in the development and maintenance of tracking systems that provide a continuous QA lens on HR and Procurement admin workstreams, collaborating with both Bureau and Divisional leads to identify new needs for data reporting and management tools.
<br>
<br>
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
<br>
<ul><li>Identify opportunities for improved data management reporting and develop proactive decision-making tools to support administrative teams to function more efficiently and effectively.
</li><li>Support the strategic planning and centralization efforts across Procurement and HR, applying critical thinking lens reviewing processes and making recommendations to iteratively streamline cross-Divisional workflows and cross-Agency approvals.
</li><li>Perform qualitative and quantitative analysis necessary to continuously assess HR and Procurement capacity and performance.
</li><li>Assess available data sources to continuously improve current reporting systems and participate in design sessions with various functional teams as needed
</li><li>Conduct trainings for newly developed tools and provide ongoing TA guidance and support to staff as needed
</li><li>Participate in refining policies and standard operating procedures for the Division and create diagrammatic workflows
</li></ul><br>
PREFERRED SKILLS:
<br>
<ul><li>Proficiency with Excel functions; experience with Power BI, Tableau and other business intelligence tools; knowledge of Salesforce and SQL an added plus</li><li>Highly adaptable and creative problem-solver with a demonstrated ability to move data projects from conception to completion.</li><li>Detail-oriented with outstanding project management and organizational skills.</li><li>Knowledge of Visio and PowerPoint, with ability to create effective infographics</li><li>Excellent written and oral communication skills.
</li></ul><br>
Why you should work for us:
<br>
<br>
<ul><li>Benefits: City employees are entitled to unmatched benefits such as:</li></ul>
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
<br>
o additional health, fitness, and financial benefits may be available based on the position&rsquo;s associated union/benefit fund.
<br>
o a public sector defined benefit pension plan with steady monthly payments in retirement.<br>
o a tax-deferred savings program and<br>
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.<br>
<ul><li>Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
</li></ul>- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
<br>
<br>
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.
<br>
<br>
Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!
<br>
<br>
The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.<br>
<br>
CITY RESEARCH SCIENTIST - 21744</div><p><b><br>
Minimum Qualifications</b></p><p><br>
1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
<br>
To be appointed to Assignment Level II and above, candidates must have:
<br>
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
<br>
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
<br>
3. Education and/or experience which is equivalent to &quot;1&quot; or &quot;2&quot; above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in &quot;2&quot; above. Two years as a City Research Scientist Level I can be substituted for the experience required in &quot;1&quot; and &quot;2&quot; above.
<br>
<br>
NOTE:
<br>
Probationary Period
<br>
Appointments to this position are subject to a minimum probationary period of one year.</p><p><b><br>
Public Service Loan Forgiveness</b></p><br>
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education&rsquo;s website at https://studentaid.gov/pslf/.<br>
<p><b>
Residency Requirement</b></p><br>
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.<br>
<p><b>
Additional Information</b></p><div></div><p><br>
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.</p></div>
</div><div><div><p><b>
</b></p><p><b>Save</b></p>
</div></div></div></div><div><div><div><div><div><div><div>Job ID
</div><div>772979</div>
</div></div><div><div><div><div>Posted until
</div><div>05/08/2026</div>
</div></div></div><div><div><div><div>Title code
</div><div>21744</div>
</div></div></div><div><div><div><div>Civil service title
</div><div>CITY RESEARCH SCIENTIST</div>
</div></div></div><div><div><div><div>Title classification
</div><div>Non-Competitive-5</div>
</div></div></div><div><div><div><div>Business title
</div><div>Operations Data Analyst, Division Management &amp; Systems Coordination</div>
</div></div></div></div><div><div><div><ul><li><div>Experience Level: </div>Experienced (Non-Manager)
</li></ul></div></div><div><div><div><div>Job level
</div><div>02</div>
</div></div></div><div><div><div><div>Number of positions
</div><div>1</div>
</div></div></div><div><div><div><div>Work location
</div><div>42-09 28th Street</div>
</div></div></div><div><div><ul><li><div>Category: </div>Health
</li></ul></div></div></div></div></div></div><div><div><div><div><div>Operations Data Analyst, Division Management &amp; Systems Coordination</div></div></div></div></div></div><p></p>

Operations Data Analyst, Division Management & Systems Coordination

TECHNEXIA

<p>We are seeking motivated candidates for the Research Analyst role, specializing in Computer Science, Social Sciences, or Medical/Healthcare, to conduct research, analyze data, and deliver high-quality academic and technical reports.</p><p>Research Analyst &ndash; Computer Science Responsibilities:<br/>-Conduct literature reviews in AI, data science, and technology-related fields<br/>-Analyze datasets using Python, R, or similar tools<br/>-Apply techniques in data analysis, machine learning, or visualization<br/>-Prepare technical reports and documentation<br/>-Requirements: Degree in Computer Science, Data Science, or related field<br/>-Proficiency in Python/R/SPSS</p><p>Research Analyst &ndash; Social Sciences Responsibilities:<br/>- Conduct literature reviews in psychology, sociology, IR, economics, etc.<br/>-Design surveys, questionnaires, and case studies<br/>-Analyze data using SPSS or qualitative methods<br/>-Prepare academically sound reports with proper interpretation<br/>-Requirements: Degree in Social Sciences or related discipline<br/>-Strong knowledge of research methodologies<br/>-Excellent academic writing and critical thinking skills</p><p>Research Analyst &ndash; Medical/Healthcare Responsibilities:<br/>-Conduct literature reviews in healthcare, public health, clinical or biomedical fields<br/>-Assist in study design (cross-sectional, clinical, observational studies)<br/>-Prepare research papers, reports, and literature-based reviews<br/>-Ensure ethical standards and proper referencing (e.g., APA/Vancouver)<br/>-Requirements: Degree in Medicine, Public Health, Biotechnology, Biomedical Sciences, or related field<br/>-Understanding of research design, biostatistics, and healthcare systems<br/>-Basic proficiency in data analysis tools (SPSS/R)<br/>-Strong academic and scientific writing skills</p><p>-Timings : 8:30AM to 4:30PM<br/>-Location : North Nazimabad Karachi.<br/>-Job Type: Full-time<br/>-Work Location: In person</p><p>Pay: Rs60,000.00 - Rs85,000.00 per month</p><p>Work Location: In person</p>

Research Writer

Massachusetts Health & Hospital Association

<p><b>Job Summary</b><br/>The Massachusetts Health &amp; Hospital Association is seeking a detail-oriented Data Analyst to join our innovative Data Team. The Data Analyst will develop and administer surveys, conduct in-depth data analysis and assist in producing reports and other advocacy materials to advance the goals of the division and the Association. Reporting to the Chief Data Officer, the Data Analyst will work and communicate with hospital members on a range of issues including Medicare, Medicaid, private health insurance, and a variety of other hospital finance, operational and policy issues. This full-time position offers a dynamic environment where your skills in data analysis, visualization, and project management will make a tangible impact.</p><p><b>Job Duties and Responsibilities</b></p><ul><li>Assist in data collection and retrieval, preliminary analysis &amp; production of informational and advocacy materials.</li><li>Develop, conduct and administer surveys and other analytical tools.</li><li>Gather and analyze external data and synthesize qualitative and quantitative information to identify trends to assist in the production of written reports and presentations for association staff and membership.</li><li>Maintain and update key databases used to assess the actual and projected impacts on Massachusetts hospitals of federal and state programs including Medicare and Medicaid reimbursement and payment policies and the impact of payment reform efforts, as well as other relevant advocacy priorities.</li><li>Track and assist in the development of informational and advocacy materials related to provider and payer performance; legislative, budgetary and regulatory actions; and a range of clinical performance, quality and safety measures impacting hospitals and other health care providers.</li><li>Develop written materials and presentations to members, other stakeholders and regulators/legislators and contribute to coalition building efforts of MHA members, advocacy groups and others in the community.</li></ul><p><b>Required Skills and Experience:</b></p><ul><li>Bachelor's Degree, or education/training equivalent required.</li><li>1-2 years of experience preferred.</li><li>Outstanding analytical, communication and organizational skills.</li><li>Proficiency with Microsoft Office applications, in particular Excel, Word and Access, required.</li><li>Experience with survey design and software as well as Tableau preferred.</li><li>Some local travel within Massachusetts and very infrequent travel outside the state may be required.</li></ul><p><b>About the Massachusetts Hospital Association</b></p><p>The Massachusetts Health &amp; Hospital Association (MHA) is a not-for-profit organization comprised of hospitals and health systems, related organizations, and other members with a common interest in promoting the good health of the people of the commonwealth. Through leadership in public advocacy, education, and information, MHA represents and advocates for the collective interests of its members and supports their efforts to provide high quality, cost effective and accessible care.</p><p>The Massachusetts Health &amp; Hospital Association (MHA) offers competitive compensation and a generous benefit package that includes 401(k) with an employer match, tuition reimbursement, medical/dental/vision benefits, discretionary time off and paid holidays. We pride ourselves on our commitment to the ongoing professional development, health and well-being of our staff.</p><p>To learn more about MHA visit: www.mhalink.org</p><p>MHA is an equal opportunity employer.</p><p>Pay: $65,000.00 - $80,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid holidays</li><li>Professional development assistance</li><li>Tuition reimbursement</li><li>Unlimited paid time off</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Burlington, MA 01803</p>

Data Analyst

University of Minnesota

<div><p>Required Qualifications (please document on resume)</p><ul><li>
BA/BS degree OR a combination of related education and work experience to equal four years.</li><li>
Excellent communication skills, both written and verbal; ability to be clearly understood when speaking.</li><li>
Customer service experience to equal two years.</li><li>
Ability to work with people of diverse backgrounds and cultures.</li><li>
Experience in creating and maintaining documentation and process-related content.</li><li>
Experience working in finance at a higher education institution.</li></ul><p><br>
Recruitment Title: Call Center Analyst</p><p>
Job Classification: 8221CL - Fin Pro 1-Call Center</p><p>
Position Overview:</p><p>
Join the University of Minnesota's dynamic University Financial Helpline team as a Call Center Analyst where you will play a pivotal role in addressing inquiries related to financial policy, procedures, and system usage. As a Call Center Analyst, you will be responsible for interpreting and troubleshooting data and transactions, rerouting financial transactions, and facilitating access to enterprise financial systems.</p><p>
This position goes beyond traditional call center roles, as it involves providing comprehensive finance-business-process support systemwide to both internal University employees and external audiences. Your expertise will be instrumental in ensuring a seamless and efficient resolution of financial inquiries, contributing to the overall success of the University's financial operations.</p><p>
Work Environment:</p><p>
This hybrid position is based on the Twin Cities campus. For those located in the metro area, a minimum of three days per week in the office is expected. Internal and external applicants located near other UMN system campuses and across the State of Minnesota may also be considered, and we encourage all interested candidates to apply. Occasional travel to the Twin Cities campus may be required for events and all-staff meetings. Out of state candidates must be willing to relocate to Minnesota at their own expense.<br>
<br>
Job Responsibilities with % of time:</p><p>
Service center functions - 60%</p><ul><li>
Provide assistance, guidance, recommendations, and consultation to departments on matters relating to financial policy, process, data, and systems.</li><li>
Handle the majority of cases as one-call resolution.</li><li>
Determine when customer interactions have policy or process implications that should be escalated to policy owners, and escalate the activity, finding, or suggestion according to service level agreements.</li><li>
Perform imaging administration, assisting departments in removing documentation that should not have been associated with a particular transaction, or by redacting private or protected data.</li><li>
Conduct research on case questions as needed and update the knowledge base with resolution from system support teams or business process owner teams.</li><li>
Act in an administrative capacity in the University&rsquo;s learning management system for finance-related training.</li><li>
Update employee training records for things like prerequisites taken outside the current system; help people register for finance training sessions.</li><li>
Keep your own knowledge current about the financial systems, service center systems, and related policy, training materials, and procedures.</li><li>
Provide suggestions for process improvements to colleges and departments.</li><li>
Log all contacts, notes, and resolutions in case management tool.</li><li>
Meet service level standards set by management related to timeliness, accuracy, and case quality measures.</li><li>
Create knowledge base documentation for team use and use by our customers and colleagues in other service centers</li></ul><p>
Workflow and access administration - 30%</p><ul><li>
Process financial system access requests and access-related data requests according to service level agreements; work with process owners to resolve issues as needed.</li><li>
Monitor transaction workflow activity in systems to identify transactions where an action is needed (for example, stuck activity), determine what action is appropriate, and take action.</li><li>
Perform finance-related workflow administration systemwide in the enterprise financial systems, including assignment or reassignment of financial transaction approvers and transaction rerouting per policy, according to service level agreements.</li></ul><p>
Special projects - 10%</p><ul><li>
Cross-train with and be available to provide backup to the central financial business process owner units to perform essential functions as needed.</li><li>
Serve on Controller&rsquo;s Office or U Finance committees, participate in project teams and workgroups, and other duties as assigned.</li></ul><p><br>
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.</p><p>
Additional documents may be attached after application by accessing your &quot;My Job Applications&quot; page and uploading documents in the &quot;My Cover Letters and Attachments&quot; section.</p><p>
Please document qualifications on the resume.</p><p>
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.</p><p>
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.</p><p>
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu</p><p>
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.</p><p></p><p>
The University of Minnesota, Twin Cities (UMTC)</p><p>
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.</p><p>
At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America&rsquo;s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).</p></div>

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