public safety telecommunicator

Town of Hilton Head Island

<div><div><b>Join Our Team as the 911 Public Safety Telecommunicator</b><br>
The Town of Hilton Head Island is seeking a <b>911 Public Safety Telecommunicator</b> to receive incoming emergency and non-emergency calls, and dispatch appropriate agencies and personnel as required.</div>
<div></div><div><b>What You Will Do</b></div>
<ul><li>Receive calls from public for emergency services</li>
<li>Determines which response agency should be responsible for responding to the call for assistance and dispatches appropriate units</li>
<li>Provide emergency assistance to callers until responding emergency units arrive</li>
<li>Coordinate rescue efforts with many external agencies including, but not limited to, DNR, Beaufort County Sheriff&rsquo;s Office, Marine Search and Rescue, Shore Beach Services and the USCG;</li>
<li>Receive non-emergency calls from the public and responds/directs accordingly</li>
<li>Monitor primary and secondary radio channels</li>
<li>Monitor location and availability of all field units</li>
</ul><div><b>Qualifications</b></div>
<ul><li>High School diploma or equivalent and two (2) years of related experience or an equivalent combination of education and experience.
</li></ul><div><b>Special Qualifications</b></div>
<ul><li>APCO Public Safety Telecommunicator 1, 7th Ed. Certification within one (1) year of employment</li>
<li>American Heart Association CPR Certification within three (3) months of employment</li>
<li>Emergency Medical Dispatch Certification within one (1) year of employment</li>
<li>Emergency Fire Dispatch Certification within one (1) year of employment</li>
</ul><div><div><b>What We Offer</b></div>
<ul><li>A competitive salary:
<ul><li>$49,710 upon hire and $55,720.56 after anticipated 6-month training period</li>
</ul></li><li>A supportive environment where your skills and contributions are valued.</li>
<li>A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and a generous matching 401(k) plan.</li>
</ul><div><b>Why Work with Us?</b></div>
<ul><li><i>Impactful Work</i>: Be at the forefront of projects that significantly enhance our community's infrastructure and quality of life</li>
<li><i>Collaborative Environment</i>: Work with a talented team of dedicated professionals committed to innovation and excellence</li>
<li><i>Excellent Benefits</i>: Enjoy a comprehensive benefits package that supports your well-being and professional growth</li>
<li><i>Community-Centric Focus</i>: Engage with community members and stakeholders to ensure projects meet the needs and expectations of our residents</li>
</ul><div>Join us in making Hilton Head Island an even better place to live, work, and play!<br>
<br>
The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<br>
<br>
Position will remain open until filled.</div></div></div>

911 PUBLIC SAFETY TELECOMMUNICATOR

Allied Universal

<div><p>Security Dispatcher - Public Safety Telecommunicator</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><p>
Company Overview:
</p><p>Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p>
Allied Universal&reg; is hiring a <b>Security Dispatcher - Public Safety Telecommunicator</b> in <b>Marietta, Georgia. </b>The Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. The Dispatcher/Communications Officer is responsible for all tasks associated with initiating emergency response. Duties include answering emergency and non-emergency calls, providing life-saving instructions, dispatching public safety personnel, responding to general requests for assistance and information, and maintaining essential public safety records.</p><p><br>
</p><p><b>Security Dispatcher - Public Safety Telecommunicator</b></p><br>
<p></p><p>Starting Base Pay: $29.79 per hour.</p><p><br>
</p><p><b>RESPONSIBILITIES:
</b></p><ul><li>Alarm monitoring</li>
<li>CCTV monitoring
</li><li>Camera Survey</li>
<li>Answering phones; operate IP based telephone system</li>
<li>Radio Dispatch; use multi-channel communications</li>
<li>Radio and call logging
</li><li>Incident Report issuance and collection
</li><li>Operations support; routing of call information to the appropriate units for handling
</li><li>Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station</li>
<li>Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
</li><li>Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
</li><li>Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)</li></ul><p><b>
QUALIFICATIONS:</b>
</p><ul><li>Must possess a high school diploma or equivalent</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment</li>
<li>Work experience must include of the following:<ul><li>
Demonstrated analytic and critical thinking skills and ability to prepare reports</li>
<li>Ability to prioritize workload based on urgency</li>
<li>Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)</li>
<li>Ability to communicate effectively with IT and Security Systems professionals</li>
<li>Demonstrated ability to operate radio, telephone equipment and/or console monitors</li>
<li>Ability to adapt in a dynamic work environment while possibly working under pressure</li></ul></li></ul><p><b>
Desired Skills:</b></p><br>
<p></p><ul><li>Ability to work a rotating shift schedule, including nights, weekends, holidays, and overtime as required.</li>
<li>Proficiency with computers and job-related software programs.</li>
<li>Strong prioritization and decision-making skills.</li></ul><p><b>
Required Certifications:</b></p><br>
<p></p><ul><li><b>Public Safety Telecommunicator I and II.</b> IFSAC (International Fire Service Accreditation Congress) and Pro Board (National Board on Fire Service Professional Qualifications</li>
<li><b>Cardiopulmonary Resuscitation (CPR)</b></li>
<li><b>National Incident Management System (NIMS)</b>: IS-100, IS-200, IS-700, IS-800</li>
<li><b>Hazardous Materials (HazMat) Awareness</b></li></ul><h2 class="jobSectionHeader"><b>
Closing</b></h2><p>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
</p><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.</p><h2 class="jobSectionHeader"><b>
Requisition ID</b></h2><br>
2026-1570090</div>

Security Dispatcher - Public Safety Telecommunicator

Washington County, MN

<div><div><div><h2 class="jobSectionHeader"><b>JOB SPECIFICS</b></h2></div>
<p></p><div><div>The Washington County Sheriff's Office is currently accepting applications for Public Safety Telecommunicators. This highly technical position is responsible for receiving, prioritizing, and dispatching emergency and public safety service to the public. Work requires the exercise of sound independent judgment conducted in a fast paced environment. Work is performed under the general supervision of a Public Safety Telecommunicator Supervisor with periodic review for accuracy and adherence to standards.</div><div><br>
<b>
DESIRABLE EXPERIENCE:</b></div><ul><li>
Prior experience in public safety dispatching (lateral pay for current dispatchers will be considered); or two years of customer service experience in a fast-paced environment, or an associate's degree in a law enforcement related field of study.</li><li>
Desired keyboarding ability of 45 WPM or better. (Invitation to complete the typing assessment will be sent during application review process)</li></ul><div><b>
Here is a brief video overview of this highly technical position, the work environment, and the scope of impact in the community.</b></div><div></div><div><br>
</div><b>
MINIMUM QUALIFICATIONS:</b> High School diploma or equivalent. The ability to type at a minimum of 45 words per minute is required.<br>
<br>
<i>A typing test will be administered to all candidates chosen for an interview</i>.<br>
<br>
<b>CONDITIONS OF OFFER OF EMPLOYMENT:</b><b> </b>Conditions for employment include passing a thorough background investigation, including FBI fingerprints search, passing a psychological examination, physical examination, hearing test, and drug test conducted at county expense at the time an appointment is offered. Must pass EMD (Emergency Medical Dispatching) and CJIS (Criminal Justice Information System) Certification tests within the probationary period.<br>
<div><b>
SELECTION TECHNIQUE:</b> Your training and experience will be rated based on the required application material submitted and the top-scoring candidates will be forwarded to the hiring department for further consideration.<br>
<br>
<b>HOURS / DAYS:</b><b> </b>The Washington County Sheriff&rsquo;s Office Emergency Communications Response Center staff schedule is currently a 4-2/5-2 pattern for DAYS and MIDS, and a 5-3 pattern for NIGHTS, which is a mix of 10-hour and 8-hour shifts.</div><div><br>
DAYS SHIFT<br>
8-hour: 0700-1500<br>
10-hour: 0700-1700</div><div><br>
MIDS SHIFT<br>
8-hour: 1500-2300<br>
10-hour: 1300-2300 or 1500-0100 (have a choice)</div><div><br>
NIGHTS SHIFT<br>
8-hour: 2300-0700<br>
10-hour: 2100-0700<br>
<br>
Training which takes 8 to 9 months, is typically done on the DAYS or MIDS shifts. Once off training, you will be able to &quot;bid' a shift according to seniority ranking (i.e. more senior bid first).</div><div><br>
<b>
ANTICIPATED HIRING RANGE: </b>$30.24 per hour</div>
Lateral Pay Scale is based on previous dispatch experience and specialty assignments. $30.24 - $36.44 per hour<br>
<br>
The Washington County Sheriff&rsquo;s Office is committed to hiring highly skilled and qualified Public Safety Telecommunicators. To ensure that candidates who have experience in this field are properly compensated for their experience and additional skills when joining the Sheriff&rsquo;s Office, pay is based on previous dispatch experience and specialty assignments.<br>
<br>
<b><i> for important information about the Public Safety Telecommunicator position</i></b></div><p></p>
<div><h2 class="jobSectionHeader"><b>JOB SUMMARY</b></h2></div>
<div><p>The <b>Public Safety Telecommunicator</b> is a highly technical position that answers 9-1-1 emergency and non-emergency calls from the public, the interdepartmental calls from police, fire and ambulance services, and calls from other public safety agencies. Monitors computer screens, while efficiently gathering, prioritizing, and documenting caller information. Work requires the exercise of independent judgment and interpretation and is performed under general supervision with periodic review for accuracy and adherence to standards. Provides callers with the appropriate advice or referral, or initiate police, fire, and/or emergency medical (EMS) services to the caller. Dispatches law enforcement, fire, and EMS personnel by Operating Computer Aided Dispatch (CAD), two-way radio, and other sophisticated communications equipment systems.</p></div>
<div><h2 class="jobSectionHeader"><b>EMPLOYMENT CRITERIA</b></h2></div>
<p></p><div><p>MINIMUM QUALIFICATIONS: The job requires a High School Diploma or equivalent and the ability to type at a minimum of 45 words per minute. Prior experience in a public safety setting or customer contact job is preferred. Incumbents must pass CJIS (Criminal Justice Information System) and multi-discipline call handling and dispatching Certification tests within the probationary period. A background check is required.</p><div>
CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE<br>
<br>
Core Competencies outline essential business and professional traits necessary to perform this job.<br>
<ul><li>Promote a diverse, culturally competent, and respectful workplace;</li><li>Demonstrates ability to enter data into CRT while simultaneously talking</li><li>Demonstrates ability to operate CAD (Computer Aided Dispatch) and radio console equipment</li><li>Demonstrates ability to speak and enunciate while maintaining order and calmness in stressful conditions</li><li>Demonstrates ability to handle situations firmly, courteously, and tactfully</li><li>Demonstrates the ability to make rapid decisions and sound judgments in emergency situations</li><li>Demonstrates the ability to interpret and apply communication policies and procedures</li></ul></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>DUTIES &amp; RESPONSIBILITIES</b></h2></div>
<p></p><div><div>Answer a multi-line phone system, providing information, referral, or response as required to the public and public safety responders by applying extensive procedures and using sound judgment.<br>
<ul><li>Receive, prioritize, and handle multiple, simultaneous emergency and administrative phone calls for assistance, evaluates and prioritizes the calls received and takes necessary action;</li><li>Process complaints and make appropriate referrals on a broad variety of public safety matters, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources;</li><li>Identify, through appropriate and timely questioning of the caller, the nature of the problem; summarize the critical information for public safety first responders in the CAD (computer-aided dispatch) system using correct grammar, spelling, and punctuation, and refer and classify calls for police/fire/EMS assistance according to the level of response required;</li><li>Access and operate local and state database systems to verify information as requested;</li><li>Dispatches patrol officers, firefighters, paramedics, ambulances or emergency vehicles in response to calls throughout the County and municipalities, focusing attention on the handling of requests for emergency service, departmental jurisdiction and officer safety; Maintains locations and status of responding units;</li><li>Processes requests, enter inquiries, and monitors data and messages from local, state, federal and international computer systems and relays information as necessary to the appropriate authority; operates the County computer systems through CAD and the Records Management System (RMS).</li><li>Monitors weather broadcasts for emergency conditions so that proper preparations can be made; activate severe weather sirens and notify surrounding agencies; when called upon in a time-sensitive manner;</li><li>Provide administrative public safety information, such as but not limited to, how to file accident reports, report a crime, find a towed car, etc.</li><li>Processes warrants;</li><li>Perform other related duties as assigned.</li></ul><br>
<b>
WORK ENVIRONMENT</b><br>
<br>
This is a semi-sedentary in nature position performed within the Communications Center. Acute hearing and vision, memory recall, manual dexterity, ability to distinguish colors used on maps and consoles, and clearly articulate speech are needed to perform the essential duties of this position. Frequent turning/twisting, reaching, grasping, and pinching. Incumbents will be working on equipment such as 911 systems, 2-way radio, headsets, telephones, copy and fax machines. Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves the operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information. Constant attention to the workstation and its communications equipment limits mobility, except for work breaks.</div><p>
Incumbents function in a stressful environment in shifts that may include nights, weekends, and holidays. Operators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry, and sometimes disrespectful. The content and nature of many calls are traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment.</p><p>
Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.</p><p><b><i>
This job description is intended to describe the kinds of tasks and levels of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.</i></b></p></div></div></div><p></p>

Public Safety Telecommunicator (Formerly 911 Dispatcher)

Grenada Emergency Operations Center

<p><b>Job Summary</b><br/>We are seeking a dedicated and skilled Telecommunicator to join our team. In this role, you will be the vital link between the public and emergency services, responsible for receiving and processing emergency and non-emergency calls. You will utilize various communication technologies to provide accurate information, dispatch appropriate services, and ensure the safety of individuals in need. The ideal candidate will possess strong analytical skills, excellent typing abilities, and a commitment to providing exceptional service under pressure.</p><p><b>Responsibilities</b></p><ul><li>Receive incoming calls for emergency and non-emergency assistance, demonstrating professionalism and empathy.</li><li>Accurately transcribe information from callers while maintaining clear communication.</li><li>Utilize GPS technology to assist in locating callers and dispatching services effectively.</li><li>Analyze data from various sources to provide accurate information to first responders.</li><li>Operate phone systems and other communication equipment efficiently.</li><li>Maintain detailed records of all calls received, actions taken, and outcomes achieved.</li><li>Collaborate with law enforcement, fire departments, and medical services to ensure coordinated responses.</li><li>Stay informed about local geography.</li></ul><p><b>Experience</b></p><ul><li>Previous experience in a telecommunication or emergency response role is preferred but not required.</li><li>Proficiency in data entry with a strong typing speed and accuracy.</li><li>Familiarity with phone systems and GPS technology applications is advantageous.</li><li>Certification in emergency telecommunications or related fields is a plus.</li><li>Strong negotiation skills to manage difficult conversations effectively.</li><li>Ability to remain calm under pressure while handling multiple tasks simultaneously.</li></ul><p>Please come by Grenada Emergency Operations Center to submit your application in person at 370 Van Dorn St, Grenada, MS 38901. <b>*NO ONLINE APPLICATIONS*</b></p><p>Join our team as a Telecommunicator where your skills will make a difference in the community!</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $13.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Shift availability:</p><ul><li>Overnight Shift (Required)</li></ul><p>Ability to Commute:</p><ul><li>Grenada, MS 38901 (Required)</li></ul><p>Work Location: In person</p>

911 Emergency Telecommunicator

UPMC

<div><div><p>UPMC is excited to be hiring for a Public Safety Dispatcher opening at UPMC Altoona Hospital. This position covers rotating 12-hour shifts including weekends.</p><p><b>
Why Choose UPMC?</b></p><ul><li>
Paid Time Off, plus seven paid holidays each year</li><li>
Tuition reimbursement of up to $6,000 per academic year, available to employees and their dependents</li><li>
Paid parental leave and adoption assistance</li><li>
Care for your total well-being with UPMC&rsquo;s robust benefits package &ndash; physically, financially, and emotionally</li></ul><p><b>
Purpose:</b><br>
Responsible for the multiple monitoring and communications functions for the Public Safety and Facilities/Maintenance departments. Handles the facility work order system and related functions. Receives work order requests, issues work orders, monitors systems and alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations.<br>
<br>
<b>Responsibilities:</b><br>
</p><ul><li>Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.</li><li>
Under the direction of appropriate managers and supervisors schedules the work of outside service companies, i.e., elevators, utility companies, city water authority, etc. Prepare service outage announcements as required and distributes to all affected parties.</li><li>
Responsible for monitoring and administration of the access control system. Enter and manipulate data and programs employee access cards as appropriate.</li><li>
Ensure patient safety by monitoring and initiating responses to building alarm systems including the pneumatic tube system, Johnson Control automated temperature control system, access control, security and panic alarms, Simplex fire alarm system and other alarms.</li><li>
Monitor all CCTV locations and rotate VCR tapes as indicated. Report malfunctioning cameras, obscured views, etc. Notice activity on the monitors and dispatch appropriate Facilities/HSS personnel to respond to a location.</li><li>
Receive calls for service and dispatches appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio or automated system or Operations Center dispatchers may observe activity on the CCTV monitors which requires intervention.</li><li>
Maintain written logs for all calls and operations center activities as needed including calls received and dispatched, safe transactions, VCR tape, fire system, etc.</li><li>
Operate facilities' work order system including receiving and opening ON DEMAND work orders, preventive maintenance work orders, work order closing and work order reporting.</li><li>
Compile, copy and distribute maintenance and construction announcements to designated department representatives and outside contractors.</li></ul></div><div><ul><li>
High school diploma or equivalent required and 2 years of experience in Public Safety, Security, EMS, Maintenance, Utility Services or 2 years in a role using two-way radio, multi-line telephone, or computer aided dispatch systems OR
</li><li>High School Diploma or equivalent required and is a current UPMC employee with 3 years of tenure OR
</li><li>Associate's Degree in related area required
</li><li>Previous dispatching experience preferred</li><li>
Microsoft Office experience preferred</li><li>
Problem solving skills necessary to balance multiple duties and effectively assign priorities.</li><li>
Ability to prioritize multiple communications functions and adjust to immediate needs (i.e., manage radio dispatch, telephone and alarm notification and monitor CCTV as it relates to the particular incident.)
</li><li>Interpersonal skills necessary to interact with a wide range of physicians, administrators, directors, staff and families.
</li><li>Ability to effectively interpret and communicate via telephone and radio calls.
</li><li>Ability to adjust from tedium of viewing multiple CCTV locations to demands of an emergency.
</li><li>Capability of dealing with the inherent stress of the environment.
</li><li>Ability to function as a resource for Hospital staff and provide excellent customer service.</li><li>
Computer skills in both DOS and WINDOWS environments.<br>
<br>
<b>Licensure, Certifications, and Clearances:</b><br>
</li><li>APCO Public Safety Telecommunicator Certification required within 6 months of hire</li><li>
APCO Public Safety Telecommunicator</li><li>
FEMA (Federal Emergency Management Agency) Certification IS-100</li><li>
FEMA (Federal Emergency Management Agency) Certification IS-200</li><li>
Act 34</li></ul><p><b><br>
UPMC is an Equal Opportunity Employer/Disability/Veteran</b></p></div></div>

Public Safety Dispatcher

Florida Atlantic University

<p></p><div><p><b>For more information on everything FAU has to offer, please visit </b><b>www.fau.edu/jobs</b><b>.
</b></p><p></p><p><b>Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.</b></p><p></p><p><b>
Position Summary:
</b></p><p>With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes.</p><p></p><p>
Florida Atlantic University is seeking a Police Communications Operator - Boca Raton, FL.</p><p></p><p>
Summary of Responsibilities:</p><p></p><ul><li><p>
Operate Police and other radio systems, monitor alarms, access control and camera systems. 24/7 Monitor gun detection software, and License Plate Recognition system by responding, verifying, entering hot list information, trespass warnings, risk protection orders and behavioral threat issues associated with the designated license plate, and providing the appropriate response, for both firearm detection and License plate detection. Dispatching officers and other emergency personnel as needed in accordance with departmental policy and procedure.</p></li><li><p>
 Handle emergency and non-emergency telephone calls, prioritize calls and channel pertinent information to officers and supervisory personnel. Accurately documenting officer status location and activity. Make necessary emergency notifications. Operate Criminal Justice Information Systems computer terminal to include inquiries and entering persons, vehicles and property at the direction of officers.</p></li><li><p>
Provide the public with assistance on complaints and informational services, lost and found property, directions, fingerprinting and other services. Use tact and discretion. Observe strict confidentiality rules. Direct persons to proper supervisory level as necessary.</p></li><li><p>
Monitor messages directed to the department and information related to local criminal activity, and monitoring weather and campus security issues as a 24/7 Emergency Management warning point, which would require notification to all campuses through the Sircom system in accordance with departmental policy and procedures.</p></li><li><p>
Demonstrate knowledge of police terminology and procedures, Florida criminal and civil law as it pertains to police operations, campus geography, police services and University policies and procedures pertaining to police operations.</p></li></ul><p></p><div><p><b>
FAU Benefits and Perks</b></p></div><div><p>
If Benefits &amp; Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:</p></div><div><ul><li><p>
Excellent benefit packages including Medical (PPO/HMO $50 per month single &amp; $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.</p></li></ul></div><div><ul><li><p>
State retirement options including tax-deferred annuities and Roth 403(b) plans.</p></li></ul></div><div><ul><li><p>
State employees Public Service Loan Forgiveness (PSLF) program.</p></li></ul></div><div><ul><li><p>
Sick Leave Pool Program.</p></li></ul></div><div><ul><li><p>
Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President&rsquo;s discretion).</p></li></ul></div><div><ul><li><p>
Paid Community Engagement Volunteer Service Day</p></li></ul></div><div><ul><li><p>
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).</p></li></ul></div><p></p><div><p><br>
For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php</p></div><p></p><div><p><b><br>
Explore Living in Palm Beach County</b></p></div><div><p>
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB</p></div><p></p><p><b>
Minimum Qualifications:</b></p>
High school diploma and one year of appropriate job experience receiving, assessing, and dispatching calls for assistance as required.
<br>
<br>
Florida state certification on the National Crime Information Center (NCIC) Florida Crime Information Center (FCIC) computer system is required, obtained within 6-months of employment.<br>
<br>
911 Public Safety Telecommunicator certification must be obtained within six months of employment.<br>
<br>
Must possess the following skills in order to best handle emergency situations: communicate effectively, convey assurance, exercise tact and patience in stressful situations, and dispatch emergency personnel.
<br>
<br>
Must be able to master a variety of communications equipment, such as radios, telephones, recording devices and CAD terminals efficiently.
<br>
<br>
Valid Florida driver's license required.<p></p><p><b>
Salary:</b></p>
$21.55 - $26.34 Hourly Rate Range<br>
Certified 911 Telecommunicator $26.34 per hour<br>
Non-Certified 911 Telecommunicator $21.55 per hour<p></p><p><b>
College or Department:</b></p>
POL: Communications Operations<p></p><p><b>
Location:</b></p>
Boca Raton<p></p><p><b>
Work Days and Hours:</b></p>
40-hour work week - variable shifts.<p></p><p><b>
Application Deadline:
</b></p>2026-04-22<p></p><p><b>
Special Instructions to Applicant:
</b></p>VETERANS&rsquo; PREFERENCE:
<br>
<br>
Applicants may claim Veterans&rsquo; Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans&rsquo; Preference does not guarantee a job. For additional information, please visit https://www.fau.edu/jobs/resources/veterans/. For assistance, please contact Recruitment Services at empl@fau.edu.<br>
<br>
<br>
<br>
APPLICATION DOCUMENTS REQUIRED:
<br>
Resume<br>
<br>
<br>
<br>
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
<br>
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
<br>
<br>
PRE-EMPLOYMENT SCREENINGS REQUIRED:
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Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
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REQUEST FOR ACCOMMODATIONS:
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Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.</div>

Police Communications Operator

Seminole County/Board of County Commissioners

JOB
<br>Answers incoming emergency and non-emergency calls for emergency services provision via phone, text and radio(s). Provides emergency medical dispatch instructions to incoming callers. Dispatches Fire-Rescue units to a wide variety of emergency situations, communicates via radio to units and processes the calls by producing detailed logs of transmissions to and from the Communications Center and units in the field, makes notifications to key staff, partner agencies, personnel and units. Provides optimum customer service to callers under significant emotional strain and stress. **Annual Salaries are not inclusive of any automatic overtime. Typical schedule is 2,184 hours annually.CAREER PATHING OPPORTUNITIESEmergency Communication Trainee/Dispatcher I (Successfully complete 6 month county probation period)$37,044.00/yrEmergency Communications Dispatcher II (Complete in house state certified 4 week training academy; Attend and successfully pass an Emergency Medical Dispatch Course)$38,896.00/yrEmergency Communications Dispatcher III (160-240 hours of radio dispatch training; Successfully obtained Public Safety Telecommunicator certification; Pass Emergency Communications Dispatch exam part 1 and 2 with an 80% or higher)$41,618.00/yrEmergency Communications Dispatcher IV (240-300 hours of radio training; Meet or exceeds dispatch average of 30 seconds; Passed the Emergency Communications Dispatch Exam part 3 with a 80% or higher)$44,947.00/yrAdditional Incentives: Night DifferentialOn-Call PayCommunications Training Officer
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EXAMPLE OF DUTIES
<br><b>Note:</b> These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.Provides customer service and lifesaving instructions to the citizens of Seminole County and internal customers. Dispatches and tracks fire/rescue units to various emergencies within the County. Answers emergency and non-emergency calls via 9-1-1 phone system, Motorola radio system, and administrative telephone lines. Extracts necessary information from incoming calls, including evaluating calls to determine the nature and urgency of the call. Operates an advanced Fire/EMS Emergency Communication suite consisting of computer aided dispatch (CAD), multiple computer terminals and monitors, multiple interfaced systems and applications, computerized telephone system and Motorola radio system. Requires multi-tasking; simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications. Utilizes emergency medical and fire dispatching software to assess caller situation and provide lifesaving instruction when necessary while units are in route. Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and buildings in the County. Responsible for dispatching the closes and most appropriate Fire/EMS unit(s). Responsible for tracking of the status and location of all fire apparatus and fire investigators. Transmits messages and information to Fire/EMS units responding to calls. Provides emergency medical and fire instructions to citizens while EMS and Fire units are in route. Contacts outside agencies and other departments to coordinate aid (i.e., contacts utility companies to inform that wires are down or to arrange for electrical shutoffs, contacts the water services department to arrange for water turn-off, contacts law enforcement for police assistance).Answers routine questions or refers calls to appropriate agencies on non-Fire/EMS inquiries Answers after hours calls for various County departments. Consults supervisor on non-routine matters. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Additional DutiesPerforms other related work as required. In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.
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SUPPLEMENTAL INFORMATION
<br>Knowledge of or ability to learn Seminole County geography. Knowledge of or ability to learn proper radio operation and dispatching procedures. Ability to operate two-way radio equipment. Ability to read maps.Ability to operate a computerized multi-mode telephone system. Ability to use good dictation and clear speaking voice, and deal with multiple situations simultaneously. Ability to deal with the public in a compassionate and effective manner.Ability to deal professionally with the general public, commanding officers, law enforcement and other officials. Ability to communicate effectively in both oral and written form. Ability to transition from periods of mental and physical inactivity to periods of intense and stressful mental and physical activity (rapid keyboarding) at a moment's notice. Ability to follow oral and written directions. Ability to display sound judgement and take decisive action. Ability to process and respond to large amount of information. Ability to work in a team environment. Ability to maintain effective working relationships. Strong computer skills and ability to work multiple software programs simultaneously. Ability to remain calm and focused under emergency conditions.Ability to adapt to physiological changes associated with spikes in adrenaline, including increased heart rate, body temperature and blood pressure. Must possess and maintain a valid Florida Driver's License. All employees must attend Seminole County Required Trainings. Department Specific trainings per position may be required. Must be willing to work rotating shifts, nights, weekends, holidays. (This may include being called in for minimum staffing, shift coverage and/or community and natural disasters).

Emergency Communications Fire/EMS Dispatcher

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