public safety telecommunicator

Town of Hilton Head Island

<div><div><b>Join Our Team as the 911 Public Safety Telecommunicator</b><br>
The Town of Hilton Head Island is seeking a <b>911 Public Safety Telecommunicator</b> to receive incoming emergency and non-emergency calls, and dispatch appropriate agencies and personnel as required.</div>
<div></div><div><b>What You Will Do</b></div>
<ul><li>Receive calls from public for emergency services</li>
<li>Determines which response agency should be responsible for responding to the call for assistance and dispatches appropriate units</li>
<li>Provide emergency assistance to callers until responding emergency units arrive</li>
<li>Coordinate rescue efforts with many external agencies including, but not limited to, DNR, Beaufort County Sheriff&rsquo;s Office, Marine Search and Rescue, Shore Beach Services and the USCG;</li>
<li>Receive non-emergency calls from the public and responds/directs accordingly</li>
<li>Monitor primary and secondary radio channels</li>
<li>Monitor location and availability of all field units</li>
</ul><div><b>Qualifications</b></div>
<ul><li>High School diploma or equivalent and two (2) years of related experience or an equivalent combination of education and experience.
</li></ul><div><b>Special Qualifications</b></div>
<ul><li>APCO Public Safety Telecommunicator 1, 7th Ed. Certification within one (1) year of employment</li>
<li>American Heart Association CPR Certification within three (3) months of employment</li>
<li>Emergency Medical Dispatch Certification within one (1) year of employment</li>
<li>Emergency Fire Dispatch Certification within one (1) year of employment</li>
</ul><div><div><b>What We Offer</b></div>
<ul><li>A competitive salary:
<ul><li>$49,710 upon hire and $55,720.56 after anticipated 6-month training period</li>
</ul></li><li>A supportive environment where your skills and contributions are valued.</li>
<li>A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and a generous matching 401(k) plan.</li>
</ul><div><b>Why Work with Us?</b></div>
<ul><li><i>Impactful Work</i>: Be at the forefront of projects that significantly enhance our community's infrastructure and quality of life</li>
<li><i>Collaborative Environment</i>: Work with a talented team of dedicated professionals committed to innovation and excellence</li>
<li><i>Excellent Benefits</i>: Enjoy a comprehensive benefits package that supports your well-being and professional growth</li>
<li><i>Community-Centric Focus</i>: Engage with community members and stakeholders to ensure projects meet the needs and expectations of our residents</li>
</ul><div>Join us in making Hilton Head Island an even better place to live, work, and play!<br>
<br>
The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<br>
<br>
Position will remain open until filled.</div></div></div>

911 PUBLIC SAFETY TELECOMMUNICATOR

City of San Marcos, Texas

<div><div><div><h2 class="jobSectionHeader"><b>JOB SUMMARY</b></h2></div>
<p></p><div><div><b>Big Hiring Incentives Now Available!</b><br>
$5,000 for TCOLE-licensed Telecommunicators<br>
$2,500 for all other qualified applicants<br>
Shift differential for evening and midnight shifts<br>
CritiCall test waiver for experienced 9-1-1 Telecommunicators<br>
<b>Interviews late June &bull; Start date targeted for August</b></div><div></div><div><br>
The 911 Telecommunicator plays a vital role in public safety by answering emergency and non-emergency calls, dispatching appropriate response units, and maintaining communication with callers and field personnel. This position requires strong multitasking skills, calm decision-making under pressure, and a commitment to serving the community with professionalism and care. Telecommunicators operate specialized equipment and databases to support police, fire, and EMS operations and serve as a critical link between the public and emergency services.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>ESSENTIAL FUNCTIONS</b></h2></div>
<p></p><div><div>The following list highlights the main responsibilities of this position. While it covers the core tasks, it may not include every duty that could be assigned. Employees may be asked to take on other responsibilities as needed to support the team and department.</div><br>
<div></div><ul><li>
Answer and prioritize emergency and non-emergency calls; provide pre-arrival instructions for medical, fire, and police emergencies.</li><li>
Dispatch police, fire, and EMS personnel; track unit locations and maintain communication with responders.</li><li>
Access and operate confidential law enforcement databases (e.g., TCIC, NCIC, TLETS, NLETS) to process inquiries and enter data.</li><li>
Coordinate mutual aid and maintain contact with internal departments and external agencies during emergencies.</li><li>
Serve as the after-hours contact for various city departments and external service providers (e.g., TXDOT, utility companies).</li><li>
Operate multiple software systems, including CAD, multiline phone systems, and emergency radio channels.</li><li>
Assist with equipment testing and maintenance; help maintain the cleanliness and organization of the communications center.</li><li>
Make outgoing calls as needed (e.g., towing services, air ambulance).</li><li>
Communicate clearly and professionally; utilize maps and resources; manage multiple tasks under pressure.</li><li>
Maintain working knowledge of city geography, landmarks, and emergency service zones.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM REQUIREMENTS &amp; PREFERRED QUALIFICATIONS</b></h2></div><br>
<p></p><div><br>
<div><b>MINIMUM REQUIREMENTS</b></div><ul><li>
High school diploma or equivalent.</li><li>
One year of experience in emergency dispatch or related fields such as customer service or call centers.</li><li>
Must pass a skills test demonstrating computer proficiency, data entry accuracy, decision-making, and stress management.</li><li>
Must obtain a TCOLE Telecommunicator License within one year of employment (includes CPR, Basic Telecommunicator Licensing, TDD/TTY, and field training).</li><li>
Must complete all modules of the San Marcos 911 Telecommunications Training Program within the designated timeframe.</li><li>
Valid Texas Driver&rsquo;s License with an acceptable driving record within three months of hire.</li><li>
Must be a U.S. citizen at time of hire.</li><li>
Must be available to work nights, weekends, holidays, and overtime as needed.</li></ul><div></div><div><b><br>
PREFERRED QUALIFICATIONS</b></div><div><ul><li>
Bilingual in English and Spanish.</li></ul></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>COMPETENCIES AND ENVIRONMENT</b></h2></div><br>
<p></p><div><br>
<div><b>KNOWLEDGE, SKILLS, AND ABILITIES</b></div><ul><li>
Ability to work in a 24/7/365 emergency communications environment.</li><li>
Strong verbal and written communication skills.</li><li>
Ability to interpret and relay information quickly and accurately in emergencies.</li><li>
Proficiency in managing multiple computer systems and emergency communication devices.</li><li>
Ability to maintain positive working relationships with colleagues, other departments, and the public.</li></ul><div></div><div><b><br>
PHYSICAL DEMANDS</b></div><div>
This position requires frequent sitting, hearing, and visual use. Occasional tasks may include bending, twisting, and reaching. Rarely, lifting up to 45 pounds and exposure to infectious diseases or extreme weather may occur.</div><div><b><br>
WORK ENVIRONMENT</b></div><div>
Work is performed in a secure communications center with limited breaks and high-stress situations. Telecommunicators are considered essential staff and must report during emergencies. This is a <b>safety-sensitive position</b> and may require physical testing for licensing.</div></div></div></div><p></p>
<br><div></div><div><div><div><p><b>The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. </b><b>2023 Benefits Guide</b><br>
<br>
<b>BENEFITS</b><br>
Medical, Dental &amp; Vision Coverage</p><ul> <li>United Healthcare<ul> <li>Choice Plus PPO Plan </li><li>Prescription Drug Plan </li><li>Wellness Initiatives </li><li>Virtual Doctor Visits 24/7 </li><li>Dental Plan</li></ul> </li><li>Davis Vision Insurance<ul> <li>Base Vision Plan </li><li>Premium Vision Plan </li><li>Laser Vision Correction discounts</li></ul> </li></ul>Retirement<ul> <li>Texas Municipal Retirement System (TMRS) </li><li>Mission Square Retirement Corporation - optional 457-deferred compensation plan &amp; Roth IRA</li></ul><b>ADDITIONAL BENEFITS</b><ul> <li>Flexible Spending Accounts </li><li>City paid Life and AD&amp;D Insurance </li><li>Voluntary Life, AD&amp;D and Long Term Disability insurance </li><li>Employee Assistance Program </li><li>Vacation </li><li>Sick Leave </li><li>Holidays </li><li>Longevity Pay </li><li>Tuition Reimbursement </li><li>Activity Center Membership </li><li>Direct Deposit</li></ul><br>
 <i>The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.</i></div></div></div><p></p>

911 Telecommunicator

Grenada Emergency Operations Center

<p><b>Job Summary</b><br/>We are seeking a dedicated and skilled Telecommunicator to join our team. In this role, you will be the vital link between the public and emergency services, responsible for receiving and processing emergency and non-emergency calls. You will utilize various communication technologies to provide accurate information, dispatch appropriate services, and ensure the safety of individuals in need. The ideal candidate will possess strong analytical skills, excellent typing abilities, and a commitment to providing exceptional service under pressure.</p><p><b>Responsibilities</b></p><ul><li>Receive incoming calls for emergency and non-emergency assistance, demonstrating professionalism and empathy.</li><li>Accurately transcribe information from callers while maintaining clear communication.</li><li>Utilize GPS technology to assist in locating callers and dispatching services effectively.</li><li>Analyze data from various sources to provide accurate information to first responders.</li><li>Operate phone systems and other communication equipment efficiently.</li><li>Maintain detailed records of all calls received, actions taken, and outcomes achieved.</li><li>Collaborate with law enforcement, fire departments, and medical services to ensure coordinated responses.</li><li>Stay informed about local geography.</li></ul><p><b>Experience</b></p><ul><li>Previous experience in a telecommunication or emergency response role is preferred but not required.</li><li>Proficiency in data entry with a strong typing speed and accuracy.</li><li>Familiarity with phone systems and GPS technology applications is advantageous.</li><li>Certification in emergency telecommunications or related fields is a plus.</li><li>Strong negotiation skills to manage difficult conversations effectively.</li><li>Ability to remain calm under pressure while handling multiple tasks simultaneously.</li></ul><p>Please come by Grenada Emergency Operations Center to submit your application in person at 370 Van Dorn St, Grenada, MS 38901. <b>*NO ONLINE APPLICATIONS*</b></p><p>Join our team as a Telecommunicator where your skills will make a difference in the community!</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $13.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Shift availability:</p><ul><li>Overnight Shift (Required)</li></ul><p>Ability to Commute:</p><ul><li>Grenada, MS 38901 (Required)</li></ul><p>Work Location: In person</p>

911 Emergency Telecommunicator

City of San Marcos, TX

JOB
<br>Big Hiring Incentives Now Available!$5,000 for TCOLE-licensed Telecommunicators$2,500 for all other qualified applicantsShift differential for evening and midnight shiftsCritiCall test waiver for experienced 9-1-1 TelecommunicatorsInterviews late June • Start date targeted for AugustThe 911 Telecommunicator plays a vital role in public safety by answering emergency and non-emergency calls, dispatching appropriate response units, and maintaining communication with callers and field personnel. This position requires strong multitasking skills, calm decision-making under pressure, and a commitment to serving the community with professionalism and care. Telecommunicators operate specialized equipment and databases to support police, fire, and EMS operations and serve as a critical link between the public and emergency services.
<br><br>
EXAMPLE OF DUTIES
<br>The following list highlights the main responsibilities of this position. While it covers the core tasks, it may not include every duty that could be assigned. Employees may be asked to take on other responsibilities as needed to support the team and department.Answer and prioritize emergency and non-emergency calls; provide pre-arrival instructions for medical, fire, and police emergencies.Dispatch police, fire, and EMS personnel; track unit locations and maintain communication with responders.Access and operate confidential law enforcement databases (e.g., TCIC, NCIC, TLETS, NLETS) to process inquiries and enter data.Coordinate mutual aid and maintain contact with internal departments and external agencies during emergencies.Serve as the after-hours contact for various city departments and external service providers (e.g., TXDOT, utility companies).Operate multiple software systems, including CAD, multiline phone systems, and emergency radio channels.Assist with equipment testing and maintenance; help maintain the cleanliness and organization of the communications center.Make outgoing calls as needed (e.g., towing services, air ambulance).Communicate clearly and professionally; utilize maps and resources; manage multiple tasks under pressure.Maintain working knowledge of city geography, landmarks, and emergency service zones.
<br><br>
SUPPLEMENTAL INFORMATION
<br>KNOWLEDGE, SKILLS, AND ABILITIESAbility to work in a 24/7/365 emergency communications environment.Strong verbal and written communication skills.Ability to interpret and relay information quickly and accurately in emergencies.Proficiency in managing multiple computer systems and emergency communication devices.Ability to maintain positive working relationships with colleagues, other departments, and the public.PHYSICAL DEMANDSThis position requires frequent sitting, hearing, and visual use. Occasional tasks may include bending, twisting, and reaching. Rarely, lifting up to 45 pounds and exposure to infectious diseases or extreme weather may occur.WORK ENVIRONMENTWork is performed in a secure communications center with limited breaks and high-stress situations. Telecommunicators are considered essential staff and must report during emergencies. This is a safety-sensitive position and may require physical testing for licensing.

State of New Mexico

Posting Details
<br><br>
New Mexico State Police (NMSP) serves our state as the premier law enforcement agency. Our mission begins with establishing partnerships and relationships within our communities that mitigate and prevent crime. The NMSP Communications Bureau provides 911 dispatching services to NMSP and various partnering agencies throughout the state. It provides emergency and non-emergency service response to the citizens and visitors of New Mexico. We have three Communications Centers across the state where dispatchers receive, evaluate, and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety. This position is based in Albuquerque, New Mexico.
<br><br>
The starting hourly wage for a non-certified dispatcher (Associate Public Safety Dispatcher) is $22.94. The hourly wage for certified dispatchers with 2-9 years' experience is $25.67, 10-17 years' experience is $26.40, 18-24 years' experience is $27.13 and 25 years or more is $27.89 an hour. Certified dispatchers may receive extra compensation for having a degree or certain certifications.
<br><br>
This position requires Public Safety Telecommunicator (PST) Certification at hire. If you are not currently certified but are willing to become certified within a year of hire, apply for the Associate Public Safety Dispatcher (DPS #18387) position currently posted (JOB ID: 163543).
<br>Why does the job exist?
<br><br>
Looking for a rewarding career serving your community? The emergency dispatcher position is a critical communication point that receives incoming calls from both the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a two-way radio system utilizing a computer-aided dispatch (CAD) system. It supports various first responder agencies such as Law Enforcement and Fire and Medical Response Departments in communicating accurate and timely information. Being an emergency dispatcher carries a weight of responsibility and dedication that extends beyond the required skills. The work dispatchers do is incredibly challenging and indispensable as the first point of contact when responding to people in need of assistance.
<br>How does it get done?
<br><br>
This demanding position receives emergency and non-emergency calls, understands the caller's needs and prioritizes calls according to urgency and importance. Emergency dispatchers report and relay incidents such as accidents, fires, and other emergency situations to law enforcement agencies, safety personnel, and other appropriate parties. They operate a complex multi-channel communications system and provide support services.
<br><br>
<b>Essential functions include, without limitation:</b><br>
<ul>
<li>Receives emergency and non-emergency calls; efficiently gathers, evaluates, prioritizes and documents information from callers</li>
<li>Dispatches police, fire and EMS field units to specific locations using a CAD system, multiple video display terminals, two-way radio dispatch console and related equipment</li>
<li>Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel</li>
<li>Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus</li>
<li>Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance or to notices of wanted persons, stolen property, warrants and all-points bulletins; maintains confidentiality of information</li>
<li>Maintains familiarity with area geography including major streets and buildings; recognizes circumstances that may pose hazards to public safety field units and the public</li>
<li>Maintains up-to-date understanding of public safety policies and procedures for the police, fire, EMS and other emergency service providers</li>
<li>Responds to routine and non-routine inquiries regarding police, fire or emergency medical services; properly classifies and prioritizes any report or complaint and determines appropriate course of action; provides appropriate referrals as necessary</li>
<li>Works varying shift lengths, including days, evenings, nights, weekends, holidays and overtime</li>
<li>Supplies information to the public as needed</li>
<li>Performs a variety of related clerical work in the Communications Center</li>
</ul>
Who are the customers?
<br><br>
This essential work assists New Mexico State Police, other first responders and partnering agencies as well as aids the citizens and visitors of New Mexico.
<br>Ideal Candidate
<br><br>
This essential work assists New Mexico State Police, other first responders and partnering agencies as well as aids the citizens and visitors of New Mexico.
<br>Minimum Qualification
<br><br>
High School diploma or equivalent and one (1) year of police and/or emergency dispatch experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling one (1) year may substitute for the required experience.
<br>Employment Requirements
<br><br>
Employment is subject to a pre-employment background investigation and fingerprinting in accordance with all terms and conditions of federal and state law, rules and regulations; and is conditional pending results. Continued employment is contingent upon remaining felony free, per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy.
<br><br>
In addition, the selected candidate must possess and maintain a valid driver's license and a current Defensive Driving Certificate from the State of New Mexico; or pass and receive the Defensive Driving Certificate within six (6) months of date of hire.
<br><br>
Applicants must be able to type 35 net words per minute or higher. The hired candidate must show Public Safety Telecommunicator (PST) certification through the NM Law Enforcement Academy (LEA) or accredited satellite academy within one year of their hire date.
<br>Working Conditions
<br><br>
Work is performed in a 24/7 law enforcement setting with exposure to visual/video display terminal (VDT) and extensive computer and telephone usage with extended periods of sitting. NMSP emergency dispatchers work varying shift lengths and must be able to work a flexible schedule that includes days, evenings, nights, weekends, holidays and overtime. Minimal travel may be required.
<br>Supplemental Information
<br><br>
Do you know what Total Compensation is? Click here
<br><br>
<b>Agency Contact Information:</b> Stefanie Ortega, 505-548-0955 Email
<br><br>
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
<br><br>
Bargaining Unit Position
<br><br>
This position is not covered by a collective bargaining agreement.

Public Safety Dispatcher, Certified (DPS #18387)

Travis County Sheriff

<div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<p></p><div><p>Do you want to be a first responder while enjoying the benefits of an air-conditioned office? Do you like a fast-paced work environment where no two days are exactly the same? Are you good with a keyboard and have great multitasking skills? Are you a good listener? Are you able to be the calm voice in stressful or chaotic situations?</p><p>
If you answered yes to these questions, a job as a Telecommunications Specialist&ndash;9-1-1 dispatcher might be for you. This position is located at our Combined Transportation, Emergency, and Communication Center and focuses on supporting our community. 9-1-1 Specialists are the first point of contact on 9-1-1 and coordinate Law Enforcement, EMS, and Fire response.</p><p>
This is a great position for those interested in developing their critical response skills in a rewarding and fast-paced environment, and who desire a competitive Total Rewards Package. Travis County offers one of the highest-rated retirement plans. We also offer vacation and sick leave, medical, dental, vision, short-term disability, personal holidays, 12 company holidays, and longevity pay. Additionally, Telecommunicators are eligible for licensing pay and shift differential for evening and night shifts.</p><div><b><br>
Distinguishing Characteristics:</b></div><p>
This is the first in a series of three telecommunications-related job classifications within the Public Safety/Emergency Management job family. This classification is distinguished from the Telecommunications 9-1-1 Senior in that incumbents typically specialize in a division/department function and also possess broader knowledge/skills about division/department operation to allow more independence in carrying out responsibilities. May be required to work on rotating shifts, including weekends and holidays. This classification may require a flexible work schedule in order to meet the needs of the department.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties and Responsibilities</b></h2></div>
<p></p><div><ul><li>Answers incoming emergency (9-1-1) and non-emergency calls.</li><li>
Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls.</li><li>
Refers emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment. Ensures callers are transferred to appropriate agencies.</li><li>
Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call. Keeps caller calm and focused. Controls the call to quickly and accurately obtain necessary information.</li><li>
Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided.</li><li>
Accesses Language Line to ensure appropriate emergency response.</li><li>
Operates a radio system in accordance with FCC rules and regulations.</li><li>
Dispatches units to various calls for services.</li><li>
Coordinates, performs and controls multiple 9-1-1 communication multiple-simultaneous tasks on demand.</li><li>
Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC, TCIC, and TLETS. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases.</li><li>
Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry.</li><li>
May interpret maps and other legal location description documents.</li><li>
Obtains appropriate information from calls via 9-1-1 telephone system.</li><li>
Processes information and data in accordance with TCSO policies and legal requirements.</li><li>
May operate a county vehicle for business purposes and under non-emergency conditions.</li><li>
Performs other job-related duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Requirements</b></h2></div>
<div><p><b>Education and Experience:</b><br>
High School diploma or G.E.D. AND one (1) year of telecommunications experience or equivalent, including one (1) year of computer experience;<br>
<br>
OR,<br>
<br>
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.<br>
<br>
<b>Licenses, Registrations, Certifications, or Special Requirements:</b><br>
Incumbents are required pass an exam administered by the Texas Commission on Law Enforcement (TCOLE) in order to obtain their Basic Telecommunicator license within the first year of employment. This license must be maintained throughout employment as a 9-1-1 Telecommunications Specialist.<br>
Must be a U.S. Citizen.<br>
<br>
<b>Preferred:</b></p><p><br>
Valid Texas Driver's License.</p><p>
Typing Speed: 40 words per minute or greater.</p><p>
Experience in Telecommunications.</p><p>
Experience in law enforcement, telecommunications and CAD systems.</p><p>
Bilingual in English and Spanish.</p><p>
Experience with TLETS/NCIC/TCIC and Open Fox.</p><p>
Applicants are encouraged to attach a resume with their online applications.</p><b><br>
Knowledge, Skills, and Abilities:</b><br>
<br>
<b>Knowledge of:</b><ul><li>
9-1-1 concepts and equipment functions.</li><li>
Federal, State, Local and County communications laws, rules, regulations, and guidelines.</li><li>
Law enforcement computer databases and telecommunications networks.</li><li>
Basic telephone courtesy and functional knowledge.</li><li>
Computer equipment to include word processing, spreadsheets, databases, and a variety of software packages.</li></ul><b>
Skill in:</b><ul><li>
Operating a variety of modern office equipment, including a computer.</li><li>
Both verbal and written communication.</li></ul><b>
Ability to:</b><ul><li>
Gain working knowledge of the physical County geography layout.</li><li>
Communicate clearly, concisely and with professional tact both verbally and in writing.</li><li>
Perform on demand, in a highly stressful environment, while maintaining a professional manner.</li><li>
Perform multiple-simultaneous tasks on demand.</li><li>
React and remain calm under stress and make quick and calm decisions in emergency situations.</li><li>
Understand and carry out verbal and written directions/instructions.</li><li>
Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Work Environment &amp; Other Information</b></h2></div>
<div><p>Physical requirements include the ability to lift/carry up to 20-40 pounds and pushing/pulling with force up to 20-40 pounds, occasionally. Subject to constant sitting, reaching, talking, audition, and exercise of fine dexterity, occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the communication center. Work requires coverage 24-hours/7-days a week.<br>
<br>
Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.<br>
<br>
<b>This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.</b></p><p></p><p><br>
Work Hours: Work Hours Vary, Works some holidays, nights, or weekends.</p><p>
10-hour shifts</p><p>
24-hour per day operation</p><p>
7 days per week</p><p>
Location: Austin, TX</p><p>
Department: Sheriff</p><p>
Criminal Background Check, Credit Check, TCOLE, Driving Record, Physical Exam, Drug Test, Alcohol Test, Psychological Test, Education, and Employment History Check Required.</p><p>
For updates or questions on this position, contact: Lydia.Cairo@traviscountytx.gov</p></div></div></div><p></p>

(911 Dispatch) Telecommunications 9-1-1 Specialist

Travis County

JOB
<br>Do you want to be a first responder while enjoying the benefits of an air-conditioned office? Do you like a fast-paced work environment where no two days are exactly the same? Are you good with a keyboard and have great multitasking skills? Are you a good listener? Are you able to be the calm voice in stressful or chaotic situations?If you answered yes to these questions, a job as a Telecommunications Specialist–9-1-1 dispatcher might be for you. This position is located at our Combined Transportation, Emergency, and Communication Center and focuses on supporting our community. 9-1-1 Specialists are the first point of contact on 9-1-1 and coordinate Law Enforcement, EMS, and Fire response.This is a great position for those interested in developing their critical response skills in a rewarding and fast-paced environment, and who desire a competitive Total Rewards Package. Travis County offers one of the highest-rated retirement plans. We also offer vacation and sick leave, medical, dental, vision, short-term disability, personal holidays, 12 company holidays, and longevity pay. Additionally, Telecommunicators are eligible for licensing pay and shift differential for evening and night shifts.Distinguishing Characteristics: This is the first in a series of three telecommunications-related job classifications within the Public Safety/Emergency Management job family. This classification is distinguished from the Telecommunications 9-1-1 Senior in that incumbents typically specialize in a division/department function and also possess broader knowledge/skills about division/department operation to allow more independence in carrying out responsibilities. May be required to work on rotating shifts, including weekends and holidays. This classification may require a flexible work schedule in order to meet the needs of the department.
<br><br>
EXAMPLE OF DUTIES
<br>Answers incoming emergency (9-1-1) and non-emergency calls.Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls.Refers emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment. Ensures callers are transferred to appropriate agencies.Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call. Keeps caller calm and focused. Controls the call to quickly and accurately obtain necessary information.Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided.Accesses Language Line to ensure appropriate emergency response.Operates a radio system in accordance with FCC rules and regulations.Dispatches units to various calls for services.Coordinates, performs and controls multiple 9-1-1 communication multiple-simultaneous tasks on demand.Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC, TCIC, and TLETS. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases.Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry.May interpret maps and other legal location description documents.Obtains appropriate information from calls via 9-1-1 telephone system.Processes information and data in accordance with TCSO policies and legal requirements.May operate a county vehicle for business purposes and under non-emergency conditions.Performs other job-related duties as assigned.
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SUPPLEMENTAL INFORMATION
<br>Physical requirements include the ability to lift/carry up to 20-40 pounds and pushing/pulling with force up to 20-40 pounds, occasionally. Subject to constant sitting, reaching, talking, audition, and exercise of fine dexterity, occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the communication center. Work requires coverage 24-hours/7-days a week.Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.Work Hours: Work Hours Vary, Works some holidays, nights, or weekends. 10-hour shifts24-hour per day operation 7 days per weekLocation: Austin, TX Department: SheriffCriminal Background Check, Credit Check, TCOLE, Driving Record, Physical Exam, Drug Test, Alcohol Test, Psychological Test, Education, and Employment History Check Required.For updates or questions on this position, contact: Lydia.Cairo@traviscountytx.gov

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