public service representative

State of Maine

<div><h2 class="jobSectionHeader"><b><i>If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State&rsquo;s career page and indicate on the application that they have previously worked for the State.
</i></b></h2><p><i>.
</i></p><p><b>Department </b><b>: </b><b>Secretary of State &ndash; BMV
</b></p><p><b>Location: </b><b>Portland, Maine
</b></p><p><b>Schedule: </b><b>Monday &ndash; Friday
</b></p><p><b>Job Class &amp; Grade: </b><b>6604 - 16
</b></p><p><b>Salary: </b><b>$18.76 - $27.03
</b></p><p><b>Closing Date: </b><b>04/02/2023
</b></p><p></p><h2 class="jobSectionHeader"><b>This position starts at step 3 $20.75<br>
</b><br>
</h2><p></p><h1 class="jobSectionHeader"><b>Join Our Team at the Department of the Secretary of State
</b></h1><p>At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
</p><p></p><h1 class="jobSectionHeader"><b>Are you ready to make a difference?
</b></h1><p>We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.
</p><p></p><h1 class="jobSectionHeader"><b>About the Position:
</b></h1><p>The <b>Customer Representative Specialist at </b>the <b>Bureau of Motor Vehicles (BMV) </b>plays a vital front-line role in delivering <b>direct, in-person service to the public </b>. This is a <b>high-volume, customer-facing position </b>where professionalism, patience, and attention to detail are essential. This is a designated Rover position and requires the incumbent to possess and maintain a valid driver's license. Travel to other branch locations may be required on business needs. Milage reimbursement is provided in accordance with State Policy.
</p><p></p><p>You will be responsible for processing a wide range of transactions such as driver&rsquo;s licenses, state ID cards, vehicle registrations, titles, and related services. This includes interacting with customers at the counter, over the phone answering questions, and resolve issues.
</p><p></p><p><b>Exceptional customer service is not only expected, but also essential </b>in this role. You are often the first point of contact for the public, and how you communicate and resolve concerns directly impacts the experience of thousands of Maine residents each year.
</p><p></p><h1 class="jobSectionHeader"><b>What We&rsquo;re Looking For:
</b></h1><ul><li><p><b>Customer Service Excellence: </b>Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
</p></li><li><p><b>High Volume Readiness: </b>Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
</p></li><li><p><b>Team Collaboration: </b>Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
</p></li><li><p><b>Adaptability: </b>Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
</p></li><li><p><b>Attention to Detail: </b>A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
</p></li><li><p><b>Clear Communication: </b>Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
</p></li><li><p><b>Problem-Solving: </b>Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
</p></li><li><p><b>Professionalism: </b>Consistently represent the Department with respect, integrity, and accountability.
</p></li></ul><p></p><h1 class="jobSectionHeader"><b>Key Competencies We Value:
</b></h1><ul><li><p><b>Emotional Intelligence: </b>Empathetic, self-aware, and able to manage high-stress interactions with tact.
</p></li><li><p><b>Conflict Resolution: </b>Handle difficult or emotional customer situations with patience and effectiveness.
</p></li><li><p><b>Time Management: </b>Prioritize tasks and complete assignments accurately and on time.
</p></li><li><p><b>Commitment to Excellence: </b>Dedication to high-quality work, accuracy, and upholding public trust.
</p></li><li><p><b>Continuous Improvement: </b>A mindset focused on improving processes, learning new skills, and supporting team development.
</p></li></ul><p></p><h1 class="jobSectionHeader"><b>In This Role You Will:
</b></h1><ul><li><p>Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services.
</p></li><li><p>Accurately review and verify documentation for issuing driver&rsquo;s licenses, IDs, and vehicle registrations as well as other BMV services.
</p></li><li><p>Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.
</p></li><li><p>Accurately collect fees and process transactions.
</p></li><li><p>Assist with requests for address changes, driving records, and processing disability placard applications.
</p></li><li><p>Contribute to a team that handles <b>thousands </b>of customer interactions monthly, ensuring each is handled with courtesy and care.
</p></li></ul><p></p><h1 class="jobSectionHeader"><b>Minimum Qualifications:
</b></h1><p><i>(Entry level knowledges, skills, and/or abilities may be acquired through, </i><i>BUT ARE NOT LIMITED TO </i><i>the following coursework/training and/or experience).
</i></p><p></p><p><b>Training, education, and/or experience in office and administrative support work that demonstrates:
</b></p><ul><li><p>Proficiency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component.
</p></li><li><p>The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures
</p></li><li><p>The ability to deal effectively with customers and maintain composure in stressful customer-service situations.
</p></li></ul><p></p><p><b>Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire.
</b></p><p></p><p>T he successful candidate must pass a National Criminal Background check, including fingerprinting.
</p><p></p><h1 class="jobSectionHeader"><b>Why Join Our Team?<br>
</b></h1><p><br>
We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:<br>
</p><div><br>
<ul><li><b>Work-Life Fit: </b>Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
</li><li><b>Health Insurance Coverage: </b>The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
</li><li><b>Dental Insurance: </b>The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
</li><li><b>Retirement Plan: </b>The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
</li></ul></div><h1 class="jobSectionHeader"><b>Contact information:<br>
</b></h1><p><br>
Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email <b>Terri.Kanaris@Maine.gov
</b></p><p></p><h1 class="jobSectionHeader"><b>Application Instructions:
</b></h1><p>To apply, click &ldquo;Apply for this opening&rdquo; and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.<br>
</p><p><br>
Need a paper application? Download one <b>[ </b><b>HERE </b><b>] </b>or call 207-441-9993.
</p><p>Submit paper applications, cover letter, and resume before the closing date to:
</p><p><b>Office of Human Resources
</b><br>
Secretary of State, Office of Human Resources
<br>
101 Hospital Street
<br>
Augusta, ME 04330
<br>
<b>Fax: </b>207-624-9313
</p><p></p><p>We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background
</p><p></p><p>.
</p><p><b>If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.</b></p></div>

Customer Representative Specialist / Bureau of Motor Vehicles MV Branch

UniWyo Federal Credit Union

<p></p><div><div><b>Position: </b>Service Representative</div><div><b>
Hiring Range: </b>DOE, $16.16</div><div><b>
Benefits: </b>Yes</div><div><b>
FLSA Status: </b>Non-Exempt</div><div><b>
Employment Status: </b>Full Time</div><div><b>
Location:</b> Cheyenne</div><p></p><p><b><br>
EXAMPLES OF DUTIES:</b></p><div>
Receives, responds to and assists members visiting the credit union. Promotes and sells products and services in person. Establishes, maintains, and closes a variety of financial savings accounts within established boundaries. Issues debit cards and pre-paid cards. Enthusiastically promotes UniWyo products and services. Ensure Credit Union policies and procedures are adhered to. Assist in the development of new business by being familiar with all products and services, including associated rates and parameters.</div><div></div><div><br>
Performs a variety of member transactions. Accepts deposits and loan payments. Assist members with withdrawals, cash advances, transfers, check cashing and check withdrawals. Balances assigned teller drawer on a daily basis. Assists with the security and monitoring of cash, money orders and confidentiality of members&rsquo; information. Understands member relationship management for the purposes of identifying potential sales opportunities for referral to the sales team. Responsible for the generation of a threshold number of product and service referrals.</div><div></div><div><br>
Responds to member&rsquo;s requests, concerns problems, and complaints regarding their accounts. Communicates and conveys information to members. Identifies member&rsquo;s needs and directs them to appropriate departments. Responds to member&rsquo;s questions in a timely fashion accurately and concisely.</div><div></div><p><br>
Performs a combination of correspondence related functions. Compiles information and routes to appropriate departments. Prepares, updates, and maintains files. Enters data into electronic and/or manual recording systems. As required assists the Branch Manager. Responds to inquires made in writing, by phone and/or in person.</p><p>
Assists with the training of new service representatives. Recommends changes to existing policies and procedures.</p><p>
Responsible for compliance with the Bank Secrecy and Anti Money Laundering Acts including monitoring for such illegal activity as it applies to this position.</p><p>
Performs other duties as assigned or required.</p><p></p><p><b><br>
KNOWLEDGE, SKILLS, AND OTHER CHARACTERISTICS:</b></p><ul><li>
Knowledge of applicable credit union rules, ordinances, codes, regulations, administrative orders, case law and other governing rules and regulations.</li><li>
Knowledge of the Credit Union&rsquo;s policies and procedures.</li><li>
Knowledge of the principles of file and records management.</li><li>
Knowledge of the principles of customer service.</li><li>
Skill in assessing and prioritizing multiple tasks, projects and demands.</li><li>
Skill in working within deadlines to complete projects and assignments.</li><li>
Skill in assessing, analyzing, identifying, and recommending solutions to problems.</li><li>
Skill in establishing and maintaining effective working relations with co-workers, other UniWyo employees, representatives from other credit unions, general public and/or others having business with UniWyo.</li><li>
Skill in operating a personal computer utilizing a variety of software and operating systems/applications.</li></ul><p></p><p><b><br>
MINIMUM QUALIFICATIONS:</b></p><p>
A high school diploma or GED AND one (1) year of relevant accounting, banking, service or closely related experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.</p><p></p><p><b><br>
ADDITIONAL REQUIREMENTS:</b></p><ul><li>
Must be proficient in word processing and current spreadsheet software.</li><li>
May be required to move and/or transport heavy, bulky supplies, materials and/or other items weighing up to 40 pounds.</li><li>
May be exposed to potential physical harm and infectious diseases.</li><li>
May be required to work outside the traditional work schedule.</li><li>
May be required to stand for extended periods of the day.</li></ul><div></div><p><b><br>
HOW TO APPLY:</b></p><div>
An application is required through the UniWyo CU Human Resources, 2020 Grand Ave. Suite 100, or www.uniwyo.com. Interested applicants in need of reasonable accommodations may call Human Resources at 307-721-5612. Application deadline: 4/1/2026. EOE/ADA employer.</div><div>
Notice of E-Verify Participation<br>
This organization participates in E-Verify. The employer will provide the federal government with the form I-9 information to confirm an employee's authorization to work in the U.S. Notice of Participation and the Department of Justice &quot;Right Work&quot; are available <b>here</b> and <b>here</b>.</div><div></div><p><i><br>
Most communication will be done electronically. Please check email, including spam folders.</i></p></div><p></p>

Service Representative

Family HealthCare Network

<div><p>Primary Accountability
</p><p>The Referral Representative is responsible for assisting with patient referrals.
</p><p>Description of Primary Responsibilities
</p><div><ul><li>Responsible for assisting patients with the completion of referrals including multiple service lines.
<div><ul><li>Coordinates and communicates with various insurance carriers to obtain necessary pre-authorizations for patients to receive needed specialty services.
</li></ul><ul><li>Appropriately verifies patient eligibility to determine the best options for specialty access.
</li></ul><ul><li>Coordinates, communicates and schedules patient appointments with external and internal specialists and provides communication to the patients regarding the process and referral status.
</li></ul><ul><li>Ensures proper use of CPT and current ICD-10 codes to meet the requirements of third party payers and specialty offices to ensure minimal delay in securing referral appointments or pre-authorizations.
</li></ul><ul><li>Prepares comprehensive referral packet, including referral order, pre-authorization paperwork, patient demographics, eligibility verification, primary care provider notes, diagnostics and/or lab work pertinent to the specialty referral.
</li></ul><ul><li>Submits required referral packet and documentation to the specialist to ensure timely processing of the referral.
</li></ul><ul><li>Ensures the efficient and timely processing of open referrals, including facilitating missing information, and that all referrals are appropriately closed and communicated to provider team.
</li></ul><ul><li>Addresses incoming calls and questions from patients and specialists regarding referral orders, care coordination and ensures the appropriate follow up is completed.
</li></ul><ul><li>Coordinates surgeries with designated hospitals, specialists and patients. Obtains hospital pre-admission from the various health insurances and health plans.
</li></ul><ul><li>Responsible for submitting referral activity reports to supervisor.
</li></ul></div></li></ul><ul><li>Responsible for utilizing the electronic health record system to obtain and document necessary information.
<div><ul><li>Monitors assigned worklist throughout the day to capture referral requests in real time and organize workload based on acuity.
</li></ul><ul><li>Documents all referral processing activity, including interactions with patients, providers and specialists.
</li></ul><ul><li>Utilizes third party payer/insurance portals appropriately to ensure adequate processing of referral orders.
</li></ul><ul><li>Follows-up on completion of the entire referral process, including closing referrals.
</li></ul><ul><li>Provides orientation on the referral process to new providers and periodic in-services to existing providers and staff regarding referral process.
</li></ul><ul><li>Assists with process analysis feedback to streamline internal referral processes.
</li></ul><ul><li>Achieves specific referral productivity metrics.
</li></ul></div></li></ul><ul><li>Performs other duties as assigned.
</li></ul></div><p>Description of Primary Attributes
</p><p>Professional &amp; Technical Knowledge:
</p><div><ul><li>Possesses work-related skills at a higher level than completion of high school, including formal written and verbal communications skills, computational and computer skills, mathematical, technical or health care related knowledge frequently acquired through completion of a trade school, para-professional, or certificate type program or at least 1 year of experience with employment in a medical office.
</li></ul></div><p>Technical Skills:
</p><div><ul><li>Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
</li></ul><ul><li>Ability to use Microsoft Excel to review and compile data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
</li></ul><ul><li>Ability to create basic presentations in Microsoft PowerPoint.
</li></ul></div><p>Licenses &amp; Certifications: Medical Assistant certification preferred.
</p><p>Communications Skills:
</p><div><ul><li>Job duties require the compilation of information prepared in effective written form, including correspondence, reports, articles or other documentation.
</li></ul><ul><li>Effectively conveys technical information to non-technical audiences.
</li></ul></div><p>Physical Demands: The physical demands described here in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p><p>While performing the duties of this position, the employee is regularly required to sit and use repetitive hand movement to type and grasp. The employee is frequently required to stand or walk; and occasionally lift and/or move up to 20 pounds.<br>
</p><p></p><p>Pay Scale:
</p><p>Min Hourly Rate: $21.00
</p><p>Max Hourly Rate: $28.60</p></div>

Referral Representative (temp)

California Department of Forestry and Fire Protection (CAL FIRE)

<div>
 <p>
  Are you a seasoned customer service professional, with at least 2 years of experience with direct and/or phone contact with the general public? Are you a whiz a managing multiple priorities and deadlines? Would you like to start your public service career, with outstanding benefits, while providing invaluable support to one of the largest fire departments in the country? CalFIRE has an amazing entry level opportunity for you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  Location is not an issue as this position can be hired in any of the following counties
  <strong>
   : Calaveras, Fresno, Kern, Kings, Los Angeles, Madera, Mariposa, Merced, Monterey, Riverside, San Benito, San Diego, San Luis Obispo, Santa Barbara, Stanislaus, Tuolumne, Ventura and San Bernardino.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Click apply to be taken to our CalCareers Dashboard to find out more. If you would like assistance with creating your online profile and/or walking through the application process, please visit us at www.joincalfire.com and select an online virtual 1:1 appointment with one of our recruiters.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Applications will be processed in rounds with the following cut-off dates:
 </p>
 <ul>
  <li>
   December 8, 2025
  </li>
  <li>
   January 8, 2026
  </li>
  <li>
   February 8, 2026
  </li>
  <li>
   March 9, 2026
  </li>
  <li>
   April 9, 2026
  </li>
  <li>
   May 8, 2026
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Department Information
  </strong>
 </p>
 <p>
  The California Department of Forestry and Fire Protection (CAL FIRE) is California's fire department and resource management agency. The organization is comprised of nearly 12,000 permanent and seasonal employees. The mission of the Department is to serve and safeguard the people and protect the property and resources of California.
 </p>
 <p>
  <br/>
 </p>
 <p>
  When you join CAL FIRE, you join a family of employees that function as a team. You will build trust and friendship with your co-workers, as together you respond to emergencies and challenging situations. CAL FIRE provides employees with a variety of career choices and opportunities. We hope that you will consider a rewarding and challenging career with CAL FIRE!
 </p>
 <p>
 </p>
</div>


Fire/EMS Dispatcher - JC 497984

Comagine Health

<div><p>Are you passionate about detail-oriented work that keeps processes running smoothly and accurately? Do you enjoy piecing together information, working across multiple systems, and playing a key role in supporting high-quality outcomes?</p><p>
In this remote Intake Representative role, you will work in a fully electronic environment, reviewing incoming requests for utilization review and other medical management services, verifying that documentation is complete and accurate, and ensuring cases are ready for clinical review. Your work involves using an electronic medical record system and other platforms to validate eligibility, confirm claim and provider information, compare documentation across sources, and follow up as needed to gather missing details. You will balance queue-based work with inbound calls, managing priorities independently throughout the day.</p><p>
We&rsquo;re looking for someone with a strong healthcare support background, including comfort with medical terminology, documentation review, and validating detailed information for accuracy and completeness. If you are naturally curious, able to work independently, and bring a high level of attention to detail and consistency in your work, we encourage you to apply.</p><p><b><i>
You must reside in the Pacific Time Zone and be available to work Monday through Friday, 8:00 AM to 5:00 PM, PST.</i></b></p><p></p><p><b><br>
Why Comagine Health?</b></p><p>
Comagine Health is a national, mission-driven, nonprofit organization that has engaged in health care quality consulting and quality improvement services for more than 50 years.</p><p>
We are leaders in assisting front-line providers and engaging health care partners to improve care delivery and patient outcomes.</p><p>
Our talented remote workforce spans the country and plays a vital role in our success. We go beyond merely providing a remote work option; we support and embrace it. We offer opportunities to make a difference from anywhere in the U.S. and enjoy better work-life balance. An annual stipend gives you the freedom to enhance your workspace with options that suit your needs.</p><p>
We believe in an environment that allows you to thrive both personally and professionally. That&rsquo;s why we offer benefits that include:</p><ul><li>
Medical, dental and vision insurance<br>
</li><li>
Paid time off for vacation, illness and volunteering<br>
</li><li>
Retirement savings plan with employer contribution<br>
</li><li>
Adoption financial assistance<br>
</li><li>
Paid parental leave<br>
</li><li>
And much more!</li></ul><p></p><p><b><br>
You have:</b></p><br>
<ul><li>
High school diploma or equivalent or equivalent combination of education and/or work experience in related field may be substituted.<br>
</li><li>
2 years of related work experience or customer service experience.<br>
</li><li>
1 year of work experience in healthcare.</li></ul><p></p><p><b><br>
You may have:</b></p><br>
<ul><li>
Post-secondary education or certification in a related field preferred.<br>
</li><li>
2 years of work experience in healthcare; nursing assistant or medical assistant experience.</li></ul><p></p><p><b><br>
You bring:</b></p><br>
<ul><li>
Intermediate understanding of medical terminology.<br>
</li><li>
Intermediate Microsoft Office Suite proficiency.<br>
</li><li>
Demonstrated proficiency with medical terminology.<br>
</li><li>
Participates in orientation and training of other Intake staff.</li></ul><p></p><p><b><br>
In this role, you will:</b></p><br>
<ul><li>
Validate the request submitted via the Comagine Health Provider Portal for accuracy and completeness.<br>
</li><li>
Screen cases for required medical information based on type of request, determining if information is sufficient for clinical review.<br>
</li><li>
Obtain clinical information from the client systems when indicated or contact provider to obtain information required for review.<br>
</li><li>
Determine based on training when a scripted review is indicated based on contract requirements.<br>
</li><li>
Process requests after physician review, evaluating language and working with physician reviewers, clinical reviewers, or managers to ensure language and determination information is complete before sending letters to providers.<br>
</li><li>
Respond to inbound telephone requests with clear documentation in the care management system of calls.<br>
</li><li>
Enter case information from original source documentation or validate information entered by providers in the portal.<br>
</li><li>
Make courtesy calls with case reference numbers.<br>
</li><li>
Provide notification of completed review and additional information needed, when applicable.<br>
</li><li>
Contribute to orientation and training of other non-clinical employees.<br>
</li><li>
As requested, create templates for complex reviews, perform internal quality reviews, and/or participate in provider outreach activities.<br>
</li><li>
May perform scripted clinical reviews and refer reviews requiring further action to clinical review staff.<br>
</li><li>
After physician review, notify providers of decertification or potential denial of services by phone or in writing as required by contract.<br>
</li><li>
Complete case after physician review, returning to clinician or sending to client based on procedure.<br>
</li><li>
Arrange ancillary authorization requests such as transportation and accommodation.<br>
</li><li>
Obtain customer consent for care management services to be performed.<br>
</li><li>
Correspond with facilities, providers, and others.<br>
</li><li>
Coordinate non-clinical functions and intervention, as directed.<br>
</li><li>
Perform supervised closure of cases upon completion of review by a clinical reviewer, as directed.</li></ul><p></p><p><b><br>
Equal Opportunity Employer</b></p><p>
Comagine Health is an equal opportunity employer and is committed to creating a diverse, equitable, and inclusive workplace.</p><p></p><p><b><br>
Physical Requirements &amp; Work Environment</b></p><p>
This position is primarily remote and performed in a home-based setting, requiring reliable internet access and a workspace free from significant distractions. The role involves frequent use of computers, phones, and virtual communication tools. Employees must be able to sit for extended periods, communicate effectively.</p><p>
Some positions may require operating a motor vehicle for business purposes; in such cases, employees must maintain a valid driver&rsquo;s license and meet the organization&rsquo;s driving eligibility requirements.</p><p>
Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.</p></div>

Intake Representative

DAVIES

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Our Story</b></div><div>
Imagine being part of a team that&rsquo;s not just shaping the future but actively driving it. At <b>Davies North America</b>, we&rsquo;re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.</div><div>
<br>
<b>What's in Store</b><br>
<br>
We are on the lookout for experienced <b>Policyholder Services Representatives</b> who will be responsible for responding to inbound customer service inquiries, complaints, and service requests in a professional and timely manner. You will be the first point of contact with policyholders and their representatives which requires a commitment to client sensitivity, service, and guideline adherence. Policyholder Client Service Representatives spend 80% or more of their day responding to telephone and/or written inquiries from policyholders and/or their representatives.<br>
<br>
You must possess a high level of empathy, have superb verbal and written skills, and be proactive, independent, and take initiative. This position also requires a willingness and ability to sustain the demands of a telephone support role within a collaborative team environment.</div><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><br>
<ul>
<li>
Provide exceptional customer service in a phone support role</li>
<li>Empathetically assist policyholders and/or their representatives by providing information on highly individualized policy inquiries</li>
<li>Utilize excellent oral and written skills to communicate with policyholders and/or their representatives by telephone and in writing, as well as with internal co-workers</li>
<li>Identify needs of caller utilizing active listening skills; professionally and appropriately respond to inquiries meeting department&rsquo;s established guidelines, policies, and procedures</li>
<li>Complete document processing in an efficient and effective manner</li>
<li>Update and change customer contact and policy information with accuracy</li>
<li>Respond to all written inquiries, communicating clearly and with proper grammar</li>
<li>Meet or exceed all established minimum expectations/metrics and goals for the position</li>
<li>Meet or exceed standards for productivity and quality as established for the role</li>
<li>Appropriately process all confidential information abiding by Health Insurance Portability and Accountability Act (HIPAA) privacy laws</li>
<li>Ensure smooth transition of inquiry to appropriate department if/when necessary</li>
<li>Support company values of <i>We are Dynamic, We are Innovative, We are Connected, and We Succeed Together</i>
</li><li>Perform other duties as assigned</li></ul><div><br>
</div><div>
This is a full-time, home-based position.</div><br>
<h3 class="jobSectionHeader"><b>
Skills, knowledge &amp; expertise</b></h3><br>
<ul>
<li>
High School education/GED required with a minimum of one (1) year customer service or other relevant work experience required</li>
<li>Proficient computer skills and experience in Microsoft Office products required</li>
<li>Insurance or medical background preferred</li>
<li>Understanding of medical terminology, health insurance, claims, and/or LTC preferred</li>
<li>Possess a high degree of tact, empathy, and professionalism</li>
<li>Exceptional interpersonal skills with an enthusiastic nature and an overall passion for excellence</li>
<li>Possess the ability to use strong and effective listening skills to ask appropriate questions to fully understand the needs of policyholders and representatives</li>
<li>Effectively relay complex insurance information and policy language into basic understandable concepts</li>
<li>Superb written and verbal communication skills; must be clear and concise, both in written communications and when speaking to policyholders and representatives</li>
<li>Detail oriented with the ability to work independently as well as part of a team</li>
<li>Ability to toggle between multiple screens while documenting and speaking with policyholders</li>
<li>Exceptional attention to detail with excellent organizational skills</li>
<li>Proactively provide creative and analytical recommendations to management for process and performance improvement</li></ul><br>
<h3 class="jobSectionHeader"><b>
Benefits</b></h3><div><b><br>
Benefits</b></div><div>
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:</div><ul>
<li>Medical, dental, and vision plans to ensure your health and that of your family.</li>
<li>A 401k plan with employer matching to help you build a secure financial future.</li>
<li>Our time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.</li>
<li>Paid holidays.</li>
<li>Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.</li>
</ul><div><b>Massachusetts Notice</b><br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
</div><div><b>Diversity and Inclusion</b></div><div>
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.<br>
<br>
<b>Compensation Transparency:</b>
<br>
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
<br>
<br>
<i>We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at </i><i>recruitment@davies-group.com</i></div><br>
<h3 class="jobSectionHeader"><b>
About Davies</b></h3><div>
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.<br>
<br>
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation &amp; risk, customer experience, human capital, digital transformation &amp; change management.<br>
<br>
Our global team of more than 8,000 professionals operate across ten countries, including the UK &amp; the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research &amp; development, innovation &amp; automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.</div></div>

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