public service representative

Richland County Government

<div><p>The purpose of this class is to provide professional, timely and courteous customer service to appointed and elected officials, County citizens, County staff and outside agencies requesting information, assistance or service; to maintain accurate and complete customer service records, and to perform related work as assigned. This class works according to a wide range of procedures; work is reviewed regularly by supervisor.</p><h2 class="jobSectionHeader"><b>
Essential Tasks</b></h2><p>
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.</p><p></p><p><br>
Receives and responds to inquiries, concerns, complaints and requests for assistance from appointed and elected officials, County Council, the County Manager, County staff, County citizens and its surrounding areasand outside agencies using telephone, e-mail, fax, US mail and face-to-face communication.</p><p></p><p><br>
Provides professional, courteous customer service; assists customers or obtains information for customers as requested; explains department and County policies and procedures; refers customers to other personnel or offices as appropriate.</p><p></p><p><br>
Responsible for receiving and disseminating compliments, complaints, inquiries and requests for assistance from the general public, appointed and elected officials, County officials, the general public and outside agencies. Enters service requests, compliments and employee complaints into computer database; transfers requests to appropriate personnel; notifies department directors, administration and the Human Resource director of compliments for and complaints against employees, tracks requests to ensure prompt response. This data can be critical and highly confidential in nature.</p><p></p><p><br>
Records community meeting requests; schedules meetings with appropriate County representative; attends and participates in community meetings as appropriate.</p><p></p><p><br>
Receives, review and responds to Freedom of Information Act requests</p><p></p><p><br>
Must have working knowledge of all County departments&rsquo; functions; keep abreast of current events pertaining to area municipalities, Richland County and the state government; must have broad knowledge of County ordinances.</p><p></p><p><br>
Calculates customer Solid Waste fees and identifies tax billing discrepancies; generates reports for the Solid Waste Department as required.</p><p></p><p><br>
Performs other general clerical work as required, including, but not limited to typing reports and correspondence, copying and filing documents, sending and receiving faxes, answering the telephone, processing mail, etc.</p><p></p><p><br>
Attends staff meetings as required.</p><p></p><p><br>
Attends training, meetings, seminars and/or workshops to enhance job knowledge and skills.</p><p></p><p><br>
Works on call during inclement weather or emergency situations.</p><p></p>
Compensation Minimum: $19.68</div>

Citizen Response Representative

KabaFusion

<p></p><div><p><b>Come join an exciting and innovative company that puts the &ldquo;care&rdquo; back in healthcare!</b></p><p></p><p><br>
Why do Intake Representatives want to work here? The reason people love working for KabaFusion is because of the impact we have on our patients. Here, it doesn&rsquo;t matter what your role is, you will be part of a team that works collaboratively to change lives. You will go home knowing you&rsquo;ve made a difference and improved someone&rsquo;s life.</p><p><b>
About us:</b></p><p>
What started as a single pharmacy in 2010 has grown into KabaFusion becoming the largest privately held home infusion company in the country. We have a national network of pharmacies and nursing offices strategically placed to service 40+ states. Couple that with over 30 years of combined experience and it&rsquo;s no wonder why KabaFusion is the industry leader in home infusion.</p><p><b>
About the role:</b></p><p>
As an Intake Representative at KabaFusion, you are responsible for processing referrals and getting patients on service. This will include commercial, private and government insurances for patients receiving specialty medications; such as Remicade and Stelara. You will work collaboratively with other departments to ensure we are providing an exceptional level of patient care with each interaction.</p><p><b>
Essential Duties &amp; Responsibilities:</b></p><ul><li>
Initiates intake process gathers relevant data from referral sources and completes intake paperwork.</li><li>
Verify insurance and eligibility along with obtaining authorizations when necessary.</li><li>
Completes start of care paperwork.</li><li>
Contact patients to confirm information and notify them of their financial obligation.</li></ul><p><b>
As an Intake Coordinator, you bring:</b></p><ul><li>
High school diploma or equivalent</li><li>
Knowledge of HCPC, ICD-10 and CPT codes</li><li>
At least 2-years previous intake experience including eligibility and authorization.</li></ul><p><b>
Our Benefits:</b></p><ul><li>
Competitive Compensation</li><li><b>
Benefits start on your 1</b><b>st</b><b> day of employment</b></li><li><b>
401K w/ 4% Match &ndash; no waiting or vesting period</b></li><li>
PTO / Floating Holidays / Paid Holidays</li><li>
Company Paid Life Insurance &amp; short-term disability</li><li>
Employee Assistance programs to help with mental health / wellness</li><li>
Learning &amp; Development Programs</li><li>
Perks&hellip; includes discounts on travel, cell phone, clothing, and more&hellip;</li><li>
Generous employee referral program</li></ul><p><b>
 </b><b>To learn more about KabaFusion, please visit our careers page:</b><b> </b><b>https://www.kabafusion.com/careers/</b></p><p><b><br>
KabaFusion is a mission driven company with a focus on innovation and patient care so, as an Intake Representative</b><b>, if that sounds like something you want to be a part of, then look no further.</b></p></div><p></p>

Intake Representative (Specialty)

3Rivers Federal Credit Union

<div><div><div><b>Service Representative</b></div>
</div><div></div><div><b>Reports To</b>: Branch Manager<br>
<b>Position Type:</b> Non-Exempt</div>
<div><b>Location</b>: Onsite- St Marys Branch<br>
<b>Manages</b>: None</div>
<div><div><b>Pay Range:</b> $16.05/hr - $23.95/hr<br>
<i>Note: Pay is dependent on skill and experience. The top of the range reflects candidates with 10+ years in similar positions with comparable responsibilities.</i></div>
</div>
<div><br>
<b>Position Summary</b><br>
Identifies opportunities to service our membership through daily conversations and referrals. Executes elevated levels of professionalism by building rapport and emphasizing accuracy every day. Evaluates productivity by understanding the business impact of the results that are generated and the decisions that are made. Connects the membership with the 3Rivers team by assisting in problem resolution and using effective communication.</div>
<div><br>
<b>Position Requirements</b></div>
<ul><li>Ability to champion conversations and membership rapport by becoming a trusted resource for members and team members alike.</li>
<li>Builds rapport by establishing trusting relationships with members and providing consistent high-quality service.</li>
<li>Performs teller transactions on members&rsquo; accounts accurately and in accordance with current practices, examines signatures and endorsements comparing them to valid identification.</li>
<li>Safeguards workstation by keeping drawer locked when away from terminal, maintaining the established limits of cash in drawer, and accurately counting cash in vault buys and sells.</li>
<li>Acts in the members&rsquo; best interest through compliance with all credit union policies and procedures, as well as maintaining knowledge of regulations (i.e. Reg CC, Bank Secrecy Act, OFAC, Patriot Act, Reg E, Reg DD, etc.).</li>
<li>Ensures all Credit Union member information and transactions are kept confidential.</li>
</ul><div><b>Work Environment</b></div>
<div>Normal</div>
<div></div><div><b>Knowledge Requirements</b></div>
<ul><li>Excellent communications skills (both oral and written)</li>
<li>Ability to gather and analyze data.</li>
<li>Experience preferred in regard to cash handling (cashier) and clerical office work.</li>
<li>Strong sales and service skills</li>
<li>Ability to operate computer, typewriter, phone, adding machine, and other office equipment.</li>
<li>Interpersonal skills to present the Credit Union in a positive way during transactions.</li>
</ul><div><b>Education &amp; Experience</b></div>
<ul><li>High School diploma or equivalent</li>
<li>College degree and/or sales experience, preferred</li>
</ul><div><b>Core Values</b><br>
Commitment- Be all in.<br>
Consistency- Be all in EVERY DAY.<br>
Innovation- Think (UYH) and ASK WHY.<br>
Integrity- Do the RIGHT thing, not the easy or quick thing.<br>
Quality - Do an OUTSTANDING job, don&rsquo;t run out of GAS.<br>
Trust- Hold trust and be trustworthy.<br>
Value- Make members' lives better, easier, safer; help them fulfill dreams; help them do what they don&rsquo;t know how to or think isn&rsquo;t possible even if it&rsquo;s not here (see integrity above); make them wiser; help them build wealth (beyond saving $)</div></div>

Service Representative

Baylor University

<div><div>A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.<br>
</div><p><br>
Since 2011, Baylor has been named as one of the nation&rsquo;s &ldquo; <i>Great Colleges to Work For </i>&rdquo;. Great Colleges to Work For&reg; is one of the country&rsquo;s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.<br>
<br>
</p><p><b>What We're Looking For
</b></p><p>The Baylor University One Stop team is seeking a fully remote One Stop Representative to join the Enrollment Management team. In this role you will work with students (current and prospective) and their families to answer, counsel, and advise on all educational questions related to admissions, financial aid, and payment processes. This position is important to Baylor&rsquo;s enrollment goals as assisting incoming and continuing students with their financial aid and billing questions will help retain students year over year as they progress towards graduation. By utilizing available resources and providing exemplary customer service via phone and email, the One Stop Representative fills an important role within the division of Enrollment Management.
</p><p>A bachelor's degree and less than one year of relevant experience are required. Three years of relevant experience is preferred.
</p><p>A combination of education or experience will be considered in lieu of one another.
</p><p>The successful candidate will exhibit the following knowledge, skills, abilities and other characteristics:
</p><ul><li><div>Proficient written and verbal communication skills
</div></li><li><div>Excellent interpersonal skills and the desire to work with people
</div></li><li><div>Experience in customer service
</div></li><li><div>Problem-solving and critical thinking skills
</div></li><li><div>Ability to maintain professionalism under varying circumstances
</div></li><li><div>Professional telephone etiquette
</div></li><li><div>Organizational skills and attention to detail
</div></li><li><div>Ability to handle multiple tasks simultaneously
</div></li><li><div>Proficiency with personal computers &amp; technology
</div></li><li><div>Ability to understand and explain complex information and processes
</div></li><li><div>Experience in handling and communicating sensitive information
</div></li><li><div>Knowledge of financial aid counseling, verification, federal student loans, billing, admissions and/or registrar (Preferred)
</div></li><li><div>Knowledge of an enrollment management area focusing on outreach and/or retention (Preferred)
</div></li><li><div>Bilingual (Preferred)
</div></li></ul><p>Must be able to travel outside of the state of Texas.
</p><p><b><i>Applicants must currently be authorized to work in the United States on a Full-Time basis.
</i></b></p><p><b>What You Will Do
</b></p><p>The One Stop Representative will ensure all Baylor students are served with excellence through:
</p><ul><li><p>Maintain primary responsibility for inbound phone coverage and queue management for approximately 6 hours of the workday
</p><ul><li><p>Must be able to work 8am-5pm (Central Standard Time), with a 1-hour lunch
</p></li></ul></li><li><p>Understand and interpret the needs of students while providing quality, personalized customer service for all enrollment services areas
</p></li><li><p>Maintain a working knowledge of federal and institutional financial aid regulations and policies
</p></li><li><p>Represent and adhering to Baylor&rsquo;s values and policies
</p></li><li><p>Quickly and efficiently responding to student and parent email and live chat inquiries
</p></li><li><p>Monitor digital queues and escalate complex or sensitive cases to Coordinators as appropriate
</p></li><li><p>Navigate confidential student information across multiple systems
</p></li><li><p>Document interactions with students
</p></li><li><p>Determine the quickest, most effective ways to answer a student/parent question and efficiently escalating inquiries and concerns as needed
</p></li><li><p>Troubleshoot common issues with technology and student account access
</p></li><li><p>Attend ongoing training on federal, state, and institutional regulations regarding financial aid and student accounts
</p></li><li><div>Perform all other duties as assigned to support the needs of the Enrollment Management Office and Baylor's mission
</div></li><li><div>Ability to comply with University policies
</div></li><li><div>Maintain regular and punctual attendance
</div></li></ul><p><b>What You Can Expect
</b></p><p>As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family&rsquo;s wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits &amp; Advantages.
</p><p><b>Explore &amp; Engage
</b></p><p>Learn more about Baylor and our strategic vision, <i>Baylor in Deeds </i>. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!</p></div>
<br><div><p>Baylor University, a private not-for-profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity requirements. Baylor's full official Notice of Non-Discrimination may be read online.</p></div>
<br>Degree Level : Bachelor

Baylor One Stop Representative - Remote

Planet Fitness

<div><p><b>Job Summary</b></p><p>
The <b>Member Services Representative (MSR)</b> is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.
</p><p></p><p><b>Additional Job Summary</b></p><p>
The <b>Overnight Member Services Representative</b> will work independently, often by themselves or alone for parts or all of their shift, to ensure the safety, security, and cleanliness of the facility while fostering a welcoming atmosphere. This role requires maintaining constant situational awareness, addressing issues promptly (contacting the management for emergencies and documenting non-emergencies in the Communication Log on Microsoft Teams), and upholding Planet Fitness standards without on-site managerial support.</p><p>
</p><p><b>Schedule</b></p><ul><li>
Part Time</li><li>
Saturday and Sunday's 6:30a- 1pm</li><li>
Saturday - Sunday: 6:30 AM to 1:00 PM</li><li>
6.5-hour shift</li></ul><p>
</p><p><b>Essential Duties and Responsibilities</b></p><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Greet members, prospective members, and guests, providing exceptional customer service.</li><li>
Handle all front desk-related activities, including:<ul><li>
Answer phones in a friendly manner and assist callers with a variety of questions.</li><li>
Check members into the system.</li><li>
New member sign-up.</li><li>
Take prospective members on tours of the facility.</li><li>
Facilitate needed updates to members&rsquo; accounts.</li><li>
Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.</li></ul></li><li>
Maintain the cleanliness, organization, and safety of the club.<ul><li>
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.</li><li>
Stock locker rooms with proper supplies/paper products.</li><li>
Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to management.</li></ul></li><li>
Follow the &quot;Lost and Found Policy&quot; and turn in lost member property to management immediately.</li><li>
Other responsibilities as asked by management.</li></ul><p>
</p><p><b>Benefits</b></p><ul><li><b>
FREE Black Card Membership!</b></li><li><b>
Paid Time Off (PTO)</b></li><li><b>
Health</b> <b>Insurance - First of the month following hire date</b></li><li><b>
Medical &amp; Prescription drug plans</b></li><li><b>
HSA (Health Savings Account)</b></li><li><b>
Dental</b></li><li><b>
Vison</b></li><li><b>
Life/AD&amp;D</b></li><li><b>
Voluntary Short Term Disability (STD)</b></li><li><b>
Voluntary Long Term Disability (LTD), and other additional voluntary benefits!</b></li><li><b>
401k plan after 3 months of service</b></li></ul><p><b>
Qualifications</b>
</p><ul><li>Must be a minimum of 16 years of age.</li><li>
Must be able to Lift, pull, push a minimum of 25lbs.</li><li>
Upbeat and positive attitude.</li><li>
Punctuality and reliability are a must.</li><li>
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member&rsquo;s expectations.</li><li>
Strong listener with the ability to empathize and problem solve.</li><li>
Basic computer proficiency.</li><li>
Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li><li>
Satisfactory background check.</li></ul><p>
</p><p><b>Overnight, Additional Qualification(s):</b></p><ul><li>
Must be 18 years of age or older.</li><li>
Must be able to work alone and independently.</li></ul><p>
</p><p><b>Physical Demands</b></p><ul><li>
Continual standing and walking during shift.</li><li>
Continual talking in person or on the phone during shift.</li><li>
Must be able to occasionally lift up to 50 lbs.</li><li>
Will occasionally encounter toxic chemicals during shift.</li></ul><p>
</p><p><b>How to Apply:</b></p><p>
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.</p><p>
Thank you for your interest in joining our team!</p><p>
</p><p><b>E-Verify STATEMENT:</b></p><p>
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .</p><p>
</p><p><b>EOE STATEMENT:</b></p><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p></div>

PT Opening Services Representative

Staley Credit Union

<div><p>Come join an exciting, fast-growing company that is 100% member owned! We are seeking a friendly and detail-oriented Member Services Representative to join our team on a part-time basis. In this role, you will be the face of the credit union, assisting members and potential members with financial transactions, answering inquires, and promoting our products and services. If you have strong customer service skills and a passion for helping others, we&rsquo;d love to hear from you!</p>
<p><b>Key Responsibilities</b>:</p>
<ul><li>Greet and assist members and potential members with financial transactions.</li>
<li>Provide accurate information about credit union products and services including some of the highest tech banking solutions available.</li>
<li>Identify opportunities to enhance services to members.</li>
<li>Assist with account maintenance</li>
<li>Handle cash and reconcile daily transactions.</li>
<li>Ensure a positive and professional experience for all members.</li>
<li>Become a product knowledge expert to help members get more value and convenience out of their financial experience.</li>
</ul>
<p><b>Qualifications</b>:</p>
<ul><li>High school diploma or equivalent required.</li>
<li>Six months previous experience in banking, customer service, or cash handling preferred.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Attention to detail and ability to multitask in a fast-paced environment.</li>
<li>Basic computer skills and familiarity with financial systems.</li>
<li>Ability to work a flexible schedule, including some Saturdays, as needed.</li>
</ul>
<p><b>Benefits of Working with Us</b>:</p>
<ul><li>Competitive hourly wage ($15-$17 per hour, based on experience).</li>
<li>Friendly and supportive environment.</li>
<li>Opportunities for growth and professional development.</li>
<li>Flexible hours Monday through Friday, and occasional Saturday mornings.</li>
</ul>
<p><i>Staley Credit Union offers a competitive salary with opportunity for growth within the organization. Staley Credit Union is an Equal Employment Opportunity Employer.</i></p></div><p></p>

P/T Member Service Representative (Lafayette, IN)

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Citizen Response Representative

Intake Representative (Specialty)

Intake Representative (Specialty)

Service Representative

Baylor One Stop Representative - Remote

PT Opening Services Representative

P/T Member Service Representative (Lafayette, IN)