public service representative

Richland County Government

<div><p>The purpose of this class is to provide professional, timely and courteous customer service to appointed and elected officials, County citizens, County staff and outside agencies requesting information, assistance or service; to maintain accurate and complete customer service records, and to perform related work as assigned. This class works according to a wide range of procedures; work is reviewed regularly by supervisor.</p><h2 class="jobSectionHeader"><b>
Essential Tasks</b></h2><p>
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.</p><p></p><p><br>
Receives and responds to inquiries, concerns, complaints and requests for assistance from appointed and elected officials, County Council, the County Manager, County staff, County citizens and its surrounding areasand outside agencies using telephone, e-mail, fax, US mail and face-to-face communication.</p><p></p><p><br>
Provides professional, courteous customer service; assists customers or obtains information for customers as requested; explains department and County policies and procedures; refers customers to other personnel or offices as appropriate.</p><p></p><p><br>
Responsible for receiving and disseminating compliments, complaints, inquiries and requests for assistance from the general public, appointed and elected officials, County officials, the general public and outside agencies. Enters service requests, compliments and employee complaints into computer database; transfers requests to appropriate personnel; notifies department directors, administration and the Human Resource director of compliments for and complaints against employees, tracks requests to ensure prompt response. This data can be critical and highly confidential in nature.</p><p></p><p><br>
Records community meeting requests; schedules meetings with appropriate County representative; attends and participates in community meetings as appropriate.</p><p></p><p><br>
Receives, review and responds to Freedom of Information Act requests</p><p></p><p><br>
Must have working knowledge of all County departments&rsquo; functions; keep abreast of current events pertaining to area municipalities, Richland County and the state government; must have broad knowledge of County ordinances.</p><p></p><p><br>
Calculates customer Solid Waste fees and identifies tax billing discrepancies; generates reports for the Solid Waste Department as required.</p><p></p><p><br>
Performs other general clerical work as required, including, but not limited to typing reports and correspondence, copying and filing documents, sending and receiving faxes, answering the telephone, processing mail, etc.</p><p></p><p><br>
Attends staff meetings as required.</p><p></p><p><br>
Attends training, meetings, seminars and/or workshops to enhance job knowledge and skills.</p><p></p><p><br>
Works on call during inclement weather or emergency situations.</p><p></p>
Compensation Minimum: $19.68</div>

Citizen Response Representative

St. Charles Health System

<b>Full Time, DaysPay range:</b> $22.30 - $30.11One Call - Bend, OR
<br><br>
ST. CHARLES HEALTH SYSTEM
<br>JOB DESCRIPTION
<br><b>TITLE:</b> Centralized Service Representative
<br><b>REPORTS TO POSITION:</b> Ambulatory Access Director or Delegate
<br><b>DEPARTMENT:</b> Patient Access Services
<br><b>DATE LAST REVIEWED:</b> March 2026
<br><br>
<b>OUR VISION:</b> Creating America’s healthiest community, together.
<br><br>
<b>OUR MISSION:</b> In the spirit of love and compassion, better health, better care, better value
<br><br>
<b>OUR VALUES:</b> Accountability, Caring and Teamwork
<br><br>
<b>DEPARTMENTAL SUMMARY:</b> Patient Access Services is a support services division of St Charles Health System. Patient Access serves as a liaison to inpatient and hospital-based outpatient departments. Ambulatory Access serves as a liaison to ambulatory outpatient departments by providing scheduling, registration, prior authorization, medical records, population health outreach, and project management support. We encourage collaboration between clinical and non-clinical staff to ensure we provide our community with comprehensive and compassionate health care.
<br><br>
<b>POSITION OVERVIEW:</b> TheCentralized Service Representative (CSR) provides telephone and digital support for patients, their representatives, and provider offices. This requires broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures, including complex scheduling scenarios and patient care pathways. CSRs schedule appointments and procedures using electronic scheduling systems in adherence with varying and unique practice protocols for numerous specialty clinics. Centralized Service Representatives’ home department may be a specific location that is supported by Patient Access Services, the St Charles One Call Centralized Call Center, may float between multiple locations, or may work remotely from home under current St Charles Health System work from home requirements.
<br><br>
This position does not directly manage any other caregivers.
<br><br>
<b>ESSENTIAL FUNCTIONS AND DUTIES:</b><br>
Responsible for accurately creating or locating patient accounts in the electronic health record system.
<br><br>
Collects and records patient demographics, insurance and billing information. Performs real-time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.
<br><br>
Responsible for processing and routing large volumes of diversified patient telephone calls accurately in accordance with department and St Charles Health System established protocols.
<br><br>
Accurately schedules patient appointments and procedures across multiple service lines and specialties, following established protocols that promote positive patient experience, efficiency and standardization.
<br><br>
Reviews and processes referral information to ensure accuracy in scheduling; report potential issues, clarify and/or collect any missing information and coordinate the schedules of providers, nurses, examination rooms and equipment.
<br><br>
Communicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff.
<br><br>
Utilizes advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St Charles Health System established protocols.
<br><br>
Responds to all customer and emergency calls in a confident, rapid, accurate, pleasant, and professional manner with the ability to remain calm in emergency situations.
<br><br>
Attention to detail in recording patient messages and reasons for call or appointment and accurately transcribing that information into the electronic health record following department protocols and standards.
<br><br>
Addresses, deescalates or appropriately routes patient complaints or concerns.
<br><br>
Accesses and maintains all department specific files, programs and recall systems.
<br><br>
Actively participates in achieving organizational and department goals.
<br><br>
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
<br><br>
Ability to work as part of a Care Team with providers and clinical staff.
<br><br>
Supports the vision, mission, and values of the organization in all respects.
<br><br>
Supports lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
<br><br>
Provides and maintains a safe environment for caregivers, patients, and guests.
<br><br>
Conducts all activities with the highest standards of professionalism and confidentiality.
<br><br>
Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
<br><br>
May perform additional duties of similar complexity within the organization, as required or assigned.
<br><br>
<b>EDUCATION:</b><br>
<b>Required:</b> High school diploma or GED.
<br><b>Preferred:</b> N/A
<br><br>
<b>LICENSURE/CERTIFICATION/REGISTRATION:</b><br>
<b>Required:</b> N/A
<br><b>Preferred:</b> N/A
<br><br>
<b>EXPERIENCE:</b><br>
<b>Required:</b> Minimum one (1) year of paid customer service work experience.
<br><b>Preferred:</b> One (1) year of clerical support in a healthcare setting or one (1) year call centerexperience.
<br><br>
<b>PERSONAL PROTECTIVE EQUIPMENT:</b><br>
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
<br><br>
<b>ADDITIONAL POSITION INFORMATION:</b><br>
Must have excellent communication and organizational skills with ability to interact with a diverse population and professionally represent St. Charles Health System with internal and externalcustomers.
<br>Must adapt quickly to frequent process changes and improvements.
<br>Is reliable, engaged, and provides feedback to inform process improvement.
<br>Attends all department, team, and company meetings as required.
<br>Requires exceptional critical thinking and analytical skills with the ability to work under minimal supervision.
<br>Requires strong communication, customer service, interpersonal skills and telephone etiquette.
<br>Ability to prioritize workflow according to pre-set instructions.
<br>Strong teamwork and collaborative skills.
<br>Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
<br>Ability to multi-task and work independently.
<br>Attention to detail.
<br>Performs basic math (add, subtract, multiply and divide) calculations.
<br>Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).
<br>Intermediate ability and experience in computer applications, specifically electronic medical records system, MS Office, MS Teams, and Excel.
<br><br>
<b>PHYSICAL REQUIREMENTS:</b><br>
<b>Continually (75% or more):</b> Use of clear and audible speaking voice and the ability to hear normal speech level.
<br><b>Frequently (50%):</b> Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
<br><b>Occasionally (25%):</b> Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
<br><b>Rarely (10%):</b> Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
<br><b>Never (0%):</b> Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
<br>Exposure to Elemental Factors
<br><b>Never (0%):</b> Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
<br>Blood-Borne Pathogen (BBP) Exposure Category
<br>No Risk for Exposure to BBP
<br><br>
<b>Schedule Weekly Hours:</b><br>
40
<br><br>
<b>Caregiver Type:</b><br>
Regular
<br><br>
<b>Shift:</b><br>
First Shift (United States of America)
<br><br>
Is Exempt Position?
<br>No
<br><br>
<b>Job Family:</b><br>
REPRESENTATIVE
<br><br>
<b>Scheduled Days of the Week:</b><br>
Monday-Friday
<br><br>
<b>Shift Start End Time:</b><br>
8am-5pm

Centralized Service Representative

Bridges of Colorado

<div><p>Job Title: Bridges Service Professional Job Code: 88003<br>
<br>
</p><p>Monthly Salary Range: $6,021.75 - $8,129.33 FLSA Status: Exempt</p><br>
<p>
Annual Salary Range: $72,261.00 - $97,552.00 Location: Colorado</p><br>
<p>
Reports to: Regional Manager Approved: 1/20/2025</p>
<p>
Application Opening Date: 4/10/26 Application Closing Date: 5/1/2026 at 9:00am MST</p><p><br>
 </p><p>Please note this posting may be used to establish an applicant talent pool. Hiring three (3) positions.</p><p></p><p><b><i><br>
About Bridges of Colorado</i></b></p>
<p>
Established in 2018, Bridges of Colorado places service professionals across Colorado's 23 judicial districts to serve defendants (referred to as participants) in the criminal justice system who have significant mental health needs. Individuals with high acuity mental health needs are ten times more likely to be jailed and nationally there are three times more individuals with serious mental illness in jails or prisons than in hospitals. Bridges has been identified nationwide as a promising practice that focuses on the whole person. It is intentionally designed to address disparities often experienced by this population in the criminal justice system. Bridges service professionals advocate for each participant&rsquo;s inherent worth and dignity by centering their lived experiences and voice to ensure their behavioral health best interests. At its very core, Bridges is person-centered advocacy rooted in solution-focused, collaborative practices intended to promote positive outcomes for participants.</p><br>
<p></p>
<p><b><i>
About the Role</i></b></p>
<p>
This role exemplifies our values of being</p><br>
<p></p>
<p><b>
Person-Centered by</b></p><br>
<ul>
<li><br>
Providing ongoing, personalized engagement with participants through person-centered, solution-focused case management.</li>
<li><br>
Conducting intakes, screenings, and assessments with participants for mental health, behavioral health, and social determinants of health needs. This may take place in jail, court, home or community-based settings.
</li><li><br>
Making direct connections to, and support engagement with, a wide range of services for participants, including, but not limited to, case management services, behavioral health or psychiatric services or supports, and employment, housing, and other social supports.
</li><li><br>
Tracking activity on cases through accurate and timely case noting and recording of information in the Bridges case management system and other relevant systems, including relevant outcomes. Provide additional data as requested by the Bridges leadership team in a timely manner.</li>
<li>Participate in onboarding, education, communities of practice, team meetings, and professional development opportunities as recommended or required by Bridges leadership and supervisor.</li>
</ul>
<p><b>Solution-Focused by</b></p><br>
<ul>
<li><br>
Informing judicial officers and attorneys (via reports to the court and appearances at court hearings) about participant needs regarding mental health, social determinants of health, and equitable access to related services.
</li><li><br>
Informing judicial officers and attorneys within timelines outlined through legislation, MOU&rsquo;s and program requirements about available and appropriate mental or behavioral health services and supports, and other relevant decisions, barriers, and issues facing participants.</li>
<li><br>
Submitting all required reports to courts and attend hearings as necessary or requested.</li>
<li><br>
Advocating for the behavioral health best interests of participants with judicial officers and attorneys while engaging the highest standards of integrity, professionalism, and legal neutrality.</li>
<li>Champion a positive culture and take leadership of the role in alignment with Bridges' mission and values.</li></ul><br>
<p></p>
<p><b>
Collaborative by</b></p><br>
<ul>
<li><br>
Fostering collaboration and communication between behavioral health and criminal justice systems in ways that promote positive outcomes and ensure participants are treated fairly and humanely, regardless of their behavioral health history or mental state.</li>
<li><br>
Coordinating with courts, attorneys, jails, hospitals and service providers to ensure continuity of care and service delivery for participants at both entrance into and exit from these systems and facilities, striving to problem solve gaps and barriers as necessary.</li>
<li><br>
Collaborating and coordinating with service providers in ways that increase access to services for participants. This may include problem solving with partners, advocating for participant needs, identifying gaps and barriers, exploring funding solutions, and attending community meetings.</li>
<li><br>
Providing informal and non-case specific consultation, education, and advocacy with all court and community partners in order to address systemic barriers across both the behavioral health and criminal justice systems.</li>
<li>Engage with Bridges team members, supervisor, and leadership to support continuous program improvement and development of services.</li></ul><br>
<p></p>
<p><b><i>
Other Responsibilities</i></b></p>
<p>
This is a dynamic position where the scope of responsibilities and duties will evolve, and the incumbent should anticipate fulfilling other duties as assigned that are reasonable and necessary to fulfill the Bridges mission. The ideal candidate for this role is expected to not only possess the ability to fulfill the outlined duties but will also be a proactive, adaptable, and capable contributor to the development of the role&rsquo;s scope and responsibilities, aligning them with the evolving needs of the Office.</p><p></p><p><b><i><br>
About You</i></b></p>
<p>
You are passionate about working to improve the systems of care for those caught in the intersection of behavioral health and the criminal justice system, along with the following:</p><br>
<p></p><ul>
<li><br>
Person-centered, solutions-focused, and collaborative and are deeply committed to justice, equity, diversity, and inclusion.
</li><li><br>
Value individualized solutions and responses that are meaningful to the participant and their well-being.</li>
<li><br>
Knowledge and experience of interpersonal trauma-informed approaches and systems of care, specifically understanding the importance of being person-centered, solution-focused, and collaborative in this work.</li>
<li><br>
Able to communicate and collaborate with varying levels of positions of power and manage conflict proactively and responsively with professionalism, confidentiality, clarity, and effectiveness.</li>
<li><br>
Creative, self-motivated, and able to work and make decisions independently in a decentralized environment.</li>
<li><br>
Client-driven and values-driven.</li>
<li><br>
Aligned with Bridges&rsquo; culture and passionate about supporting it throughout the organization.</li>
<li><br>
Must be responsive, flexible and adaptable to the evolving needs of the role and the organization.</li>
<li><br>
Capable of, and enjoys, thriving in a fast-paced, multi-tasking environment with thoughtful decision-making skills.</li>
<li><br>
Emotional intelligence; able to create and sustain helpful, professional relationships thoughtfully and responsively with empathy, respect, and collaboration.</li></ul><br>
<p></p>
<p><b><i>
Lived Experience</i></b></p>
<p>
At Bridges, we value lived experience in all forms. If you were formally justice involved or have experiences within the criminal justice and behavioral systems outside of formal education and work experience, we want to know! To discuss how your lived experience may be considered as a substitution for minimum qualifications, please reach out to Jori Dovey, People &amp; Culture Director at jori.dovey@bridgesofcolorado.gov.</p><br>
<p>
</p><p><b><i>Minimum Qualifications</i></b></p><br>
<ul>
<li><br>
Graduation from an accredited college or university with a bachelor&rsquo;s degree in social justice, social work, sociology, criminology, or a related field.</li>
<li><br>
Candidates must have a minimum of three (3+) years&rsquo; experience in criminal justice, behavioral health, or related field.</li>
<li><br>
Demonstrated professional alignment with Bridges values, culture, and principles of justice and equity throughout the organization.</li>
</ul>
<p>OR</p><br>
<ul>
<li><br>
At least two (2+) years as an employee or contractor with Bridges may substitute for the minimum qualifications above, with additional specialized training that may be required upon hire.</li>
<li><br>
Years of relevant work experience may substitute for the educational requirement with the exception of any required licenses, certifications, or accreditations.</li>
<li><br>
Years of education may substitute for the work experience requirement.</li>
<li><br>
Relevant lived experience could be considered as a substitution for educational and/or work experience with the exception of any required licenses, certifications, or accreditations. Please contact Jori Dovey, jori.dovey@bridgesofcolorado.gov, to determine whether your lived experience substitutes for any of the minimum qualifications.</li></ul><br>
<p></p>
<p><b><i>
Preferred Qualifications</i></b></p>
<ul>
<li>Graduation from an accredited college or university with a master&rsquo;s degree in social justice, social work, sociology, criminology, or a related field.</li>
<li>At least five (5+) years experience in criminal justice, behavioral health, or related field.</li>
<li>Demonstrated continuing education, advocacy, or volunteer work in DEI, JEDI, or social justice principles.</li>
<li>Spanish speaking is a plus, and levels of proficiency will be considered in an employee&rsquo;s pay.</li>
<li>Work experience in <b><i>both </i></b>criminal justice and behavioral health, including experience with the competency system.</li></ul><br>
<p></p>
<p><b><i>
Position Location and Travel Requirements</i></b></p>
<p>
Bridges supports and fosters a flexible workplace for its employees. Upon initial employment, the supervisor will make a workplace determination which best suits the needs of Bridges and the employee&rsquo;s role. This position will work from home with regular in-person requirements to meet business needs (i.e. court hearings, participant meetings) and regional and state travel, depending on the particular assignment. Employees are expected to be readily available to meet business and last-minute needs. Occasional travel to the Bridges office in Denver is to be expected. Reliable transportation will be required.</p><br>
<p></p>
<p><b><i>
Accommodations</i></b></p>
<p>
The Office of Bridges of Colorado is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation, please direct your inquiries to Jori Dovey, People &amp; Culture Director, jori.dovey@bridgesofcolorado.gov.<br>
</p><p></p><br>
<p><b><i>Compensation</i></b></p>
<p>
We are proud of our equity-conscious pay scale for all positions, providing livable wages, robust benefits, and meaningful time-off policies.</p>
<p><b>
This position's hiring pay is </b><b>salaried. Pay for this position is $72,261 to $83,100. For equity, the pay for this position (and all Bridges positions) is based upon the cost-of-living adjustment for the Denver metro area. Actual compensation offered will be determined based on prior experience, education, knowledge, skills, and abilities relevant to the position. As a person grows in this role, the full pay range is currently $72,261 to $97,552.
</b></p><p>In addition, we offer a comprehensive benefits package that includes health, dental, and vision coverage for spouses, families, and domestic partners; employer-paid basic life and AD&amp;D insurance and short and long-term disability insurance; Public Employee Retirement Association (PERA) benefits; family and parental leave benefits; generous paid time off. Click here for further information about State of Colorado employee benefits.
</p><p>We also offer professional and career development opportunities, including clinical supervision toward relevant licensure. A cell phone will be provided, along with a hybrid work arrangement when feasible for your position&rsquo;s responsibilities. Each employee will receive a laptop for their home office or travel for work. All employees will also receive exclusive parking at a discounted rate near the Ralph Carr Judicial building for easy access to the in-person meetings in Denver.</p>
<p><b><i>
How to Apply</i></b></p>
<p>
You will be required to provide the following documents:<br>
</p><ul><li><br>
Resume</li>
<li><br>
Cover letter</li>
<li><br>
List of three references with contact information (2 of 3 must be professional)</li></ul><br>
<p></p>
<p>
Incomplete applications will not be considered. Faxed, mailed, or emailed applications will not be accepted unless you are instructed to do so. Please direct any additional inquiries or questions to bridges@judicial.state.co.us.</p><br>
<p></p>
<p>
If you are offered employment, the following are the conditions of employment:</p><br>
<ul>
<li><br>
Be a current resident of the State of Colorado or become a resident of the State of Colorado within 30 days of the hire date;</li>
<li><br>
Have reliable transportation to meet your position&rsquo;s travel requirements;
</li><li><br>
Ability to work remotely, in an office setting, and travel throughout Colorado or region, depending on the position&rsquo;s responsibilities;
</li><li><br>
Be willing to submit to a routine background investigation, including a criminal history check;
</li><li><br>
If hired, the Immigration Reform and Control Act requires you to provide proof of your eligibility to work in the United States within three (3) workdays of your start date.</li>
</ul>
<p>Bridges of Colorado is an equal opportunity employer committed to equity, diversity, and inclusion of all voices in the workplace. We consider applicants equally and do not discriminate on the basis of race, ethnicity, age, religion, social class, national origin, marital or parental status, pregnancy, disability status, sexual orientation, gender, gender identity or expression, veteran status, or political affiliation. We are committed to fostering a culture of inclusion and an environment of representation of diversity. We highly encourage individuals of all identities, backgrounds, and experiences to apply.</p><br>
<p></p>
<p><i>
A State of Colorado Employer</i></p><br>
<p></p>
<p>
By clicking on the 'Submit' button, I hereby certify that every statement I have made in this application is true and complete to the best of my knowledge. I understand that any false or incomplete answer maybe grounds for not employing me or for dismissing me after I begin work. I understand that I will have to produce documentation verifying identity and employment eligibility in the U.S. I understand that I may be required to verify any and all information given on this application. I understand that this completed application is the property of State of Colorado and will not be returned. I understand State of Colorado may contact prior employers and other references. I understand that I must notify the department to which I applied of any changes in my name, physical or e-mail address, or phone number. I understand that the information contained herein is considered public record and may be released upon request, subject to the limitations of any applicable open records laws.</p></div><p></p>

Bridges Service Professional- Statewide Coverage Team

HARBIN CLINIC

<div></div><div><div><div><div><div><div><div><div><p>NC, United States<br>
Job ID: R211995
<br>
Shift: Various
<br>
Job Type: Regular
</p></div><div><div><div><div>Share: mail</div></div></div></div><div></div><div><br>
</div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Department:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
12705 Enterprise Corporate - Patient Access &amp; Care Team: NC/GA Operations<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Status:</b>
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Benefits Eligible:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Yes<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Hou</b><b>rs Per Week:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Schedule Details/Additional Information:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
Monday-Friday 10a-7p</p><p></p><p><b>
Pay Range</b></p>
$21.85 - $32.80<p></p><p><b>
Major Responsibilities:</b></p><ul><li>
Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site.
</li><li>Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.
</li><li>Has the ability to recognize complex problems and questions and escalates for resolution when needed. Performs basic technical troubleshooting in connection to online applications, systems, or access as requested to resolve issues.</li><li>
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements.
</li><li>Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with patient information.
</li><li>Identifies emergent calls based on information provided by caller and department procedures. Follows the process for immediate transfer to Registered Nurse for triaging. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.
</li><li>Determines the needs of patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.
</li><li>Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.
</li><li>Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.
</li><li>Performs additional duties based on department needs.
</li><li>Maintains knowledge and efficient utilization of all information systems utilized by the department.
</li></ul><p></p><p><b>Licensure, Registration, and/or Certification Required:</b></p><ul><li>
None</li></ul><p><b>
Education Required:</b></p><ul><li>
High School Graduate</li></ul><p><b>
Experience Required:</b></p><ul><li>
Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-related area</li></ul><p></p><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><ul><li>
Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment
</li><li>Basic knowledge of medical terminology is helpful but not required.
</li><li>Basic understanding of computers and desktop software packages.
</li><li>Ability to work in a fast-paced environment, handling a variety of customer/patient needs.
</li><li>Basic multitasking and problem-solving skills, as well as organization and prioritization skills.
</li><li>Ability to use/manage a multiple-line telephone system.
</li><li>Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.
</li><li>Strong verbal communication skills and ability to interact with a diverse customer population.
</li><li>Ability to provide excellent customer service and follow up. Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems.
</li><li>Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.
</li><li>Ability to work a variety of hours based on departmental business needs.
</li></ul><p><b>Physical Requirements and Working Conditions:</b></p><ul><li>
Must have functional vision, touch, speech, and hearing.
</li><li>Required to sit most of the workday.
</li><li>Operates all equipment necessary to perform the job.
</li><li>Exposed to normal office environment and/or remote work environments
</li><li>This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
</li></ul><p></p><p><i>This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p><p></p><p><b>
Our </b><b>Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
</p>Acts as the first point of contact for customers reaching out to Advocate Health through established Patient Access &amp; Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.</div></div></div></div></div></div></div><div></div>

PACT Representative I

Tulare County, CA

<p></p><div><div><div><div><b>TULARE COUNTY BOARD REPRESENTATIVE I/II/III</b></div><div>
THIS IS AN AT-WILL POSITION APPOINTED BY AND SERVES AT THE PLEASURE OF THE TULARE COUNTY BOARD OF SUPERVISORS</div><p></p><p><br>
Tulare County is seeking qualified candidates for the rewarding position of Board Representative I/II/III. In this role, you will have the opportunity to make a meaningful impact by providing executive-level support to County-sponsored commissions, committees, and the process of grant funding distributed by the Board of Supervisors. This position also contributes to public relations efforts and performs a broad range of administrative functions in support of the Board of Supervisors.</p><p>
This is an excellent opportunity for individuals who are committed to public service and want to play an active role in strengthening the community. If you are not familiar with our community, you should check us out. We offer year-around outdoor activities, and a vibrant, family-friendly atmosphere. Plus, this all comes with a lower cost of living, short commutes, and easy access to California&rsquo;s coastline, mountain ranges, wine country and various state and national parks. This may be where you build a career, not just find a job.</p><div><b>
SALARY INFORMATION BY LEVEL</b></div><div><b>
Level I: $5,176-$6,308 Monthly and $62,113- $75,699 Annually</b></div><div><b>
Level II: $5,719-$6,971 Monthly and $68,634- $83,646 Annually</b></div><div><b>
Level III: $6,309-$7,689 Monthly and $75,706- $92,265 Annually</b></div><div></div><div><b><br>
BOARD REPRESENTATIVE WORK SCHEDULE</b></div><div><b>
Monday-Thursday: 7:30 am &ndash; 5:30 pm; Friday: 8:00 am &ndash; 12:00 pm</b></div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Typical Duties</b></h2></div>
<p></p><div><div>Please review our current job opportunity and if you are interested, please submit an application for consideration. This position may be filled at Level I, II or III depending on meeting the requirements of the position. Please review all level job descriptions completely.</div><p>
For a full list of duties for Level I please click here.</p><p>
For a full list of duties for Level II please click here.</p><p>
For a full list of duties for Level III please click here.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><div>Minimum qualifications are used as a guide for establishing the education, training, experience, special skills and/or license which are required and equivalent to the following and possessing the knowledge, skills and abilities you will find listed on the job specifications.</div><div><b><br>
Level I</b></div><div><ul><li><b>
Education:</b> Equivalent to graduation from college with a bachelor&rsquo;s degree in public or business administration, journalism, communications, political science, or a closely related field.</li><li><b>
Experience:</b> Two (2) years of increasingly responsible administrative/board public relations staff support in a public or private agency.</li></ul></div><div><b>
Level II:</b></div><div><ul><li><b>
Education:</b> Equivalent to the requirement for Level I.</li><li><b>
Experience:</b> Two (2) years of increasingly responsible administrative/board public relations staff support in a public or private agency AND one (1) additional year of working for a public agency, commission, elected official, or policy board.</li></ul></div><div><b>
Level III:</b></div><div><ul><li><b>
Education:</b> Equivalent to the requirement for the Level I &amp; II.</li><li><b>
Experience: </b>Two (2) years of increasingly responsible administrative/board public relations staff support in a public or private agency AND two (2) additional years of working for a public agency.</li></ul></div><div></div><b><br>
License or Certification:</b> Possession of, or the ability to obtain, an appropriate, valid California driver&rsquo;s license.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Additional Information</b></h2></div>
<p></p><div><p><b>Conditions of Employment:</b></p><div><ul><li>
Candidates selected may be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions.</li><li>
An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions.</li><li>
Some job classes may also require a physical exam.</li></ul></div><p><b>
College Cost Reduction Access Act</b>: This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan service or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service</p><p><b>
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER</b></p></div></div></div><p></p>
<br><div></div><div><div><div><p><b>Bargaining Unit 19</b><br>
<br>
The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change.<br>
<br>
<b>Benefit Amount:</b> An annual benefit amount is provided and may be applied towards health insurance premiums (medical, dental, vision, life and long-term disability). This benefit is pro-rated and paid on a pay period basis (24 pay periods).<br>
<br>
<b>Health Insurance:</b><b> </b>A choice of PPO and HMO medical plans which include PPO and HMO dental plans and include dental and vision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, and Vision Services Plan (VSP)<b>. </b><br>
<br>
<b>Retirement</b>: The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems.<br>
<br>
<b>Paid Holiday Leave</b>: 12 set days and 1 personal holiday.<br>
<br>
<b>Vacation Accrual</b>:<br>
2 weeks per year (0-3 years of service)<br>
3 weeks per year (3-7 years of service)<br>
4 weeks per year (7-11 years of service)<br>
5 weeks per year (11+ years of service)<br>
Limit of 300 hours.<br>
<br>
FLSA exempt employees accrue an additional 5 days of vacation per year.<br>
<br>
<b>Sick Leave Accrual</b>: 12 days per year with unlimited accumulation, 60 hours of which may be used toward family sick leave. <br>
</p><p><b>Career Incentive Pay</b></p><p>Employees who have completed five (5) or more Years of Service with Tulare County and meet the eligibility criteria described in Administrative Regulation &ndash; 52, earn additional pay according to the schedule below. Excludes Fire Battalion Chiefs. </p><div><div><div><div><b>Years of Service</b></div><div><b>% Increase</b></div><div><b>Total</b></div></div><br>
<div><div>5</div><div>3%</div><div>3%</div></div><br>
<div><div>10</div><div>2%</div><div>5%</div></div><br>
<div><div>15</div><div>3%</div><div>8%</div></div><br>
<div><div>20</div><div>2%</div><div>10%</div></div><br>
</div></div><br>
<b>Group Term Life Insurance and AD&amp;D:</b> $30,000; Provided by Standard Insurance Company<b>.</b><br>
<br>
<b>Long Term Disability Insurance:</b> A Long Term Disability plan is provided. This provides financial protection for you by paying a portion of your income while you are disabled.<br>
<br>
Employees are covered by State Disability Insurance. The premium is paid by the employee.<br>
<br>
<b>Deferred Compensation</b>: A voluntary deferred compensation plan is available.<br>
<br>
<b>To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at </b>https://tularecounty.ca.gov/hrd/benefits-wellness/health-plans-active-employees/<br>
<br>
<b><i>The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change.</i></b></div></div></div><p></p>

Board Representative I/II/III

TeamHealth

<div><div><div><p><b>TeamHealth</b> is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. <b>TeamHealth has been recognized by Newsweek as one of America&rsquo;s Greatest Workplaces in Health Care for 2025</b> &ndash;Becker&rsquo;s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!<br>
<br>
<b>What we Offer</b><br>
</p><ul><li>Career Growth Opportunities</li>
<li>A Culture anchored in a strong sense of belonging</li>
<li>Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment</li>
<li>401k (Discretionary match)</li>
<li>Generous PTO</li>
<li>8 Paid Holidays</li>
<li>Equipment Provided for Remote Roles</li>
</ul><p>
*Onsite training and can be REMOTE after training if performance is met. *</p>
<p><b>
Job Requirements:</b></p>
<p>
QUALIFICATIONS / EXPERIENCE:
 <br>
<br>
High School diploma or equivalent<br>
 Exceptional organizational skills and a high accuracy performance<br>
 Must be able to work independently and in a close team environment<br>
 Minimum one year of experience in medical billing, excellent communication skills, and ability to meet deadlines and production goals and good computer skills are required.<br>
<br>
PHYSICAL / ENVIRONMENTAL DEMANDS:<br>
<br>
 Job performed in a well-lighted, modern office setting<br>
 Occasional standing/bending<br>
 Moderate stress<br>
 Prolonged sitting<br>
 Prolonged work on a computer<br>
<br>
This position may require manual dexterity and/or frequent use of the computer, telephone, 10- key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions.<br>
Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.</p>
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</b><p></p>
</div><div></div><div><div>Job Snapshot</div>
<div><h4 class="jobSectionHeader"><b>Employee Type</b></h4>
Full-Time
</div><div><h4 class="jobSectionHeader"><b>Location</b></h4>
Louisville, TN (Hybrid)
</div><div><h4 class="jobSectionHeader"><b>Job Type</b></h4>
Admin - Clerical
</div><div><h4 class="jobSectionHeader"><b>Experience</b></h4>
Not Specified
</div><div><h4 class="jobSectionHeader"><b>Date Posted</b></h4>
02/24/2026
</div></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>Apply to this job.</b></h3>
Think you're the perfect candidate?</div></div></div></div></div><p></p>

Overprovision Representative

Macon-Bibb County Government

JOB
<br>The Administrative Assistant I is responsible for providing administrative support within departmental and Macon-Bibb County procedures and guidelines. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
<br><br>
EXAMPLE OF DUTIES
<br>The following duties are representative of the work required for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Assists in all forms of clerical and receptionist duties.Schedules travel arrangements and conference and/or training event registration for department employees.Assists with preparing the annual department budget.Prepares letters, proposals, reports, notices, proclamations and inter-office memorandums.Maintains department files, office equipment and inventory of supplies.Maintains and processes personnel files and records.Prepares purchase requisitions and serves as liaison to the Purchasing Department for procurement.Assists the Finance Department in regard to budget projections based on allocated grant funding and audit controls.Assists in administering policies by providing guidance and interpretation of policies.Resolves public complaints with service problems, initiates referrals or action and follows up on same.Prepare a variety of reports and recommendations.Ability to create and present PowerPoint presentations to provide staff with a comprehensive overview of payroll procedures, while performing additional administrative and miscellaneous duties as required.Perform additional duties and responsibilities as assigned to support departmental operations.
<br><br>
SUPPLEMENTAL INFORMATION
<br>The Administrative Assistant I must be knowledgeable of the following principles, procedures and concepts: Knowledge of the principles and practices of local government administration.Knowledge of budgetary preparation procedures and administration.Knowledge and proficiency of personal computers and word processing and database programs, including the Microsoft Office Suite, the Windows NT network, and internet and e-mail services.Ability to write clear and concise reports, memoranda, directives and letters.Ability to develop comprehensive plans from general instructions.Ability to accomplish assigned administrative tasks with a minimum of supervision and with only general direction.Ability to meet the public and to discuss problems and complaints tactfully, courteously and effectively.Ability to use discretion and to maintain appropriate confidentiality and security of private or confidential information. Ability to maintain effective working relationships with other employees, elected officials, private organizations, and the public.

Administrative Assistant I

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