business analyst

data analyst

qa engineer

data & reporting analyst

financial analyst

qa analyst

Accurate Eminent Firm

<p><b>Job Description:</b></p><p>We are looking for a <b>Quality Analyst (QA)</b> to join our <b>Call Center </b>team based in <b>Gulshan-e-Iqbal, Karachi</b>.<br/>The QA will be responsible for <b>monitoring, evaluating, and improving agent performance</b> to ensure the highest level of customer service and compliance with company standards.</p><p><b>Job Details:</b></p><ul><li><b>Location:</b> Gulshan-e-Iqbal, Karachi</li><li><b>Shift Timing:</b> 5:45 PM &ndash; 12:30 AM (Monday to Saturday)</li><li><b>Salary:</b> Competitive (based on experience)</li><li><b>Department:</b> Quality Assurance &ndash; Call Center</li></ul><p><b>Key Responsibilities:</b></p><ul><li>Monitor live and recorded calls to assess agent performance</li><li>Evaluate communication and process compliance</li><li>Identify training needs and share feedback with team leads &amp; HR</li><li>Maintain QA reports, scorecards, and performance records</li><li>Recommend process improvements for better customer experience</li><li>Ensure call standards are consistently met</li></ul><p><b>Requirements:</b></p><ul><li>Minimum <b>1 year of QA experience</b> in a <b>call center or BPO environment</b> (travel campaign experience is a plus)</li><li>Excellent English communication and listening skills</li><li>Strong attention to detail and analytical mindset</li><li>Ability to provide constructive feedback and coach agents</li><li>Punctual, responsible, and career-oriented</li></ul><p><b>What We Offer:</b></p><ul><li>Professional and collaborative work environment</li><li>Career growth and recognition opportunities</li><li>Competitive salary and performance-based bonuses</li></ul><p><b>How to Apply:</b></p><p>Interested candidates are encouraged to <b>apply with an updated CV.</b><br/><b>Only serious and experienced candidates will be shortlisted.</b></p><p>Job Type: Part-time</p><p>Pay: From Rs25,000.00 per month</p><p>Application Question(s):</p><ul><li>Is it easy for you to come to our office which is close to NIPA CHOWRANGI?</li></ul><p>Education:</p><ul><li>Intermediate (Preferred)</li></ul><p>Language:</p><ul><li>Fluent in English (Required)</li></ul><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

Quality Analyst (QA) – Call Center | Karachi

Inoviotech

<p>1. Oversee and guide the evaluation of customer interactions on diverse platforms, including Emails, Chats, and Calls.</p><p>2. Collaborate with QA Executives to define audit criteria and processes for different communication channels.</p><p>3. Understand, Review and Analyze Chargeback and Refunds for internal and external factors.</p><p>4. Review &amp; evaluate all sales orders as per Sales Verification SOP</p><p>5. Thoroughly verify order details including client information, project scope, timelines, pricing etc. against policy</p><p>6. Identify any discrepancies, red flags or concerns based on set verification criteria</p><p>7. Set quality benchmarks and standards for interactions and inspire QA Executives to meet these standards.</p><p>8. Lead efforts to identify and resolve anomalies, deviations, and areas for improvement in customer interactions.</p><p>9. Develop and drive strategies for continuous process improvement based on evaluation insights.</p><p>10. Oversee the development and delivery of training programs to enhance the skills and knowledge of customer-facing teams.</p><p>11. Provide guidance on compliance requirements and ensure that policies and procedures are followed.</p><p>12. Review and ensure the accuracy and completeness of evaluation documentation.</p><p>13. Make Chargeback or Refund Forecasting based on the evaluations and highlight those customers in real-time to the QA Lead.</p><p>14. Bring Innovation in quality assurance methodologies and strategies to adapt to evolving communication platforms.</p><p>15. Collaborate with cross-functional teams to implement improvements identified through evaluations or suggest improvement if needed.</p><p>Requirements:</p><p>1. 1-2 years in service or design industry as QA Executive or Analyst.</p><p>2. Deeper Understanding of the root cause analysis.</p><p>3. Multitasker and have ability to work under fast pace environment</p><p>Shift: Evening shift (5PM - 2AM)</p><p>Job: Full Time - Onsite</p><p>Location: NASTAP 2, Karachi</p><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>How many years of experience do you have as a QAE?</li><li>What is your current salary?</li><li>what is your expected salary?</li><li>can you start on immediate basis?</li><li>are you available to work in evening shift? 5pm to 2am</li></ul><p>Work Location: In person</p>

Sr. Quality Assurance Executive (International calls)

HRSG

<p>1. To ensure the all the batch packets are error free, complete and reviewed on time.</p><p>2. To ensure the all the batch packets are released on time in company, and Customer&rsquo;s SAP system in accordance</p><p>with release tracker and batch release time. Zero% delay is expected.</p><p>3. To ensure the all Raw &amp; Pack materials are released in the company SAP with all the recording of Elog</p><p>and by complying with technical standard (IRMS/IPMS) and, minimum requirements of COA.</p><p>4. To ensure customer&rsquo;s online FP release tracker is being effectively updated on time.</p><p>5. Calibrate the daily calibrations of the equipment&rsquo;s as per the requirements and internal calibration plan.</p><p>6. Incident reporting on time and implements all the Site safety systems in Lab.</p><p>7. To ensure quality Q-BOS is being effectively performed by analyst on daily basis and related issues are being</p><p>reported and resolved timely.</p><p>8. In case of any A shift analyst on leave and absent, will flow to work and do the RM/PM/FP Analyst role.</p><p>9. On time completion of special assigned task depending upon the urgency and severity of the task without</p><p>affecting rest of the routine tasks.</p><p>10. To ensure the 5Sing in Lab Office. And Lab should be clean at the time of shift handover takeover.</p><p>11. To ensure the Monthly batch packets records in bundles. Single, Blank and Bundle separately.</p><p>12. 100% mandatory Quality trainings completion</p><p>13. Ensure zero critical observations in Audit due to any quality outages</p><p>14. 100% Participation in Q-BOS and Quality Alerts to be ensured</p><p>15. &ge; 98% team training completion on Quality Mandatory &amp; operational SOPs to be ensured.</p><p>16. Zero repeated QIs, repeated customer/consumer complaints and SQIs/CQIs to be ensured.</p><p>17. 100% On-Time CAPA closure and On-Time Investigation Completion</p><p>18. 100% on-time QA action completion (through provision of adequate resources)</p><p>19. 100% on time self QA training/refresher completion.</p><p><b>Company Location: HUB Balochistan</b></p><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: Rs70,000.00 - Rs80,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have experience QA / QC in FMCG company?</li></ul><p>Can you operate company SAP system?<br/>Can you commute from Karachi to Hub?</p><p>Education:</p><ul><li>Intermediate (Required)</li></ul><p>Experience:</p><ul><li>QA/ QC FMCG: 2 years (Required)</li></ul><p>Work Location: In person</p>

QA / QC

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 At CSIPay, a Jonas company, we are dedicated to empowering Constellation&rsquo;s six operating groups in the USA and Canada with seamless payment processing solutions. Our goal is to give you greater control over your revenue, enhance your market potential, and improve customer satisfaction, fostering success for all within the Constellation family.
 <br/>
 <br/>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are looking for
 <strong>
  SQA Automation Analyst
 </strong>
 to join our engineering team. This role bridges the gap between development and quality assurance &mdash; ideal for someone who can write code to test software quality, ensure reliability across APIs and UI, and drive automation initiatives. You&rsquo;ll collaborate closely with developers, QA engineers, and product managers to build and maintain a world-class testing framework and ensure the quality of our applications end-to-end.
 <br/>
 <br/>
 The selected individuals will work out of the Contour Software
 <strong>
  Karachi
 </strong>
 resource center office, as an extension of the division-based R&amp;D department.
 <br/>
 <br/>
 <strong>
  Role And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design, develop, and maintain automated test frameworks for UI and API layers.
  </li>
  <li>
   Build, enhance, and execute automated test suites integrated into CI/CD pipelines.
  </li>
  <li>
   Test RESTful APIs using tools like Postman and TestMo, ensuring robust coverage
  </li>
  <li>
   Perform functional, regression, integration, and performance testing
  </li>
  <li>
   Collaborate with developers to identify, isolate, and resolve defects early in the lifecycle.
  </li>
  <li>
   Participate in code reviews, contributing to quality standards and testability discussions.
  </li>
  <li>
   Create and maintain test plans, test cases, and test documentation for complex systems.
  </li>
  <li>
   Work across teams &mdash; including Product, QA, and Project Management &mdash; to ensure timely and accurate releases.
  </li>
  <li>
   Contribute to continuous improvement of test processes, automation strategies, and quality metrics.
  </li>
  <li>
   Support releases by validating production deployments and monitoring post-release issues.
  </li>
  <li>
   Passionate about uncovering edge cases and ensuring software performs flawlessly under all conditions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Information Technology, or related field, or equivalent practical experience.
  </li>
  <li>
   5+ years of experience in automation testing across multiple platforms.
  </li>
  <li>
   Strong programming and scripting skills (e.g., Java, JavaScript/TypeScript, or Python).
  </li>
  <li>
   Experience testing both UI and API layers of complex applications.
  </li>
  <li>
   Hands-on experience with Postman and TestMo (or similar test management tools).
  </li>
  <li>
   Proven experience implementing and maintaining automated test suites within CI/CD
  </li>
  <li>
   Pipelines such as Bitbucket and Jenkins.
  </li>
  <li>
   Deep understanding of software QA methodologies, tools, and processes.
  </li>
  <li>
   Strong problem-solving and analytical skills, with an eye for detail.
  </li>
  <li>
   Excellent communication and collaboration skills.
  </li>
  <li>
   Ability to write clean, maintainable, and well-documented test scripts.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice-to-Have Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in the payments, fintech, or transaction processing domains.
  </li>
  <li>
   Familiarity with AWS services (S3, Lambda, EC2).
  </li>
  <li>
   Exposure to containerized environments (Docker) or microservice architectures.
  </li>
  <li>
   Experience with test reporting and metrics visualization.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


SQA Automation Analyst

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:</div><div>
At <div>CSIPay</div>, a Jonas company, we are dedicated to empowering Constellation&rsquo;s six operating groups in the USA and Canada with seamless payment processing solutions. Our goal is to give you greater control over your revenue, enhance your market potential, and improve customer satisfaction, fostering success for all within the Constellation family.</div><div></div><div>
The Position</div><div>
We are looking for SQA Automation Analyst to join our engineering team. This role bridges the gap between development and quality assurance &mdash; ideal for someone who can write code to test software quality, ensure reliability across APIs and UI, and drive automation initiatives. You&rsquo;ll collaborate closely with developers, QA engineers, and product managers to build and maintain a world-class testing framework and ensure the quality of our applications end-to-end.</div><div>
The selected individuals will work out of the Contour Software Karachi resource center office, as an extension of the division-based R&amp;D department.</div><div></div><div>
Role and Responsibilities:</div><ul><li>
Design, develop, and maintain automated test frameworks for UI and API layers.</li></ul><ul><li>
Build, enhance, and execute automated test suites integrated into CI/CD pipelines.</li></ul><ul><li>
Test RESTful APIs using tools like Postman and TestMo, ensuring robust coverage</li></ul><ul><li>
Perform functional, regression, integration, and performance testing</li></ul><ul><li>
Collaborate with developers to identify, isolate, and resolve defects early in the lifecycle.</li></ul><ul><li>
Participate in code reviews, contributing to quality standards and testability discussions.</li></ul><ul><li>
Create and maintain test plans, test cases, and test documentation for complex systems.</li></ul><ul><li>
Work across teams &mdash; including Product, QA, and Project Management &mdash; to ensure timely and accurate releases.</li></ul><ul><li>
Contribute to continuous improvement of test processes, automation strategies, and quality metrics.</li></ul><ul><li>
Support releases by validating production deployments and monitoring post-release issues.</li></ul><ul><li>
Passionate about uncovering edge cases and ensuring software performs flawlessly under all conditions.</li></ul><div></div><div>
Required Skills:</div><ul><li>
Bachelor&rsquo;s degree in computer science, Information Technology, or related field, or equivalent practical experience.</li></ul><ul><li>
5+ years of experience in automation testing across multiple platforms.</li></ul><ul><li>
Strong programming and scripting skills (e.g., Java, JavaScript/TypeScript, or Python).</li></ul><ul><li>
Experience testing both UI and API layers of complex applications.</li></ul><ul><li>
Hands-on experience with Postman and TestMo (or similar test management tools).</li></ul><ul><li>
Proven experience implementing and maintaining automated test suites within CI/CD</li></ul><ul><li>
Pipelines such as Bitbucket and Jenkins.</li></ul><ul><li>
Deep understanding of software QA methodologies, tools, and processes.</li></ul><ul><li>
Strong problem-solving and analytical skills, with an eye for detail.</li></ul><ul><li>
Excellent communication and collaboration skills.</li></ul><ul><li>
Ability to write clean, maintainable, and well-documented test scripts.</li></ul><div></div><div>
Nice-to-Have Skills</div><ul><li>
Experience in the payments, fintech, or transaction processing domains.</li></ul><ul><li>
Familiarity with AWS services (S3, Lambda, EC2).</li></ul><ul><li>
Exposure to containerized environments (Docker) or microservice architectures.</li></ul><ul><li>
Experience with test reporting and metrics visualization.</li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

JOFA Group

<p>We are looking for a <b>Quality Assurance Analyst</b> to join our growing team. The ideal candidate will have a keen eye for detail, a data-driven mindset, and a passion for improving customer experience. You will be responsible for monitoring customer interactions, analyzing performance trends, and driving quality improvement initiatives across multiple channels.</p><p><b>Key Responsibilities</b></p><ul><li><b>Monitor and evaluate</b> customer service calls and social media interactions to ensure compliance with quality standards.</li><li><b>Identify performance gaps</b> and provide structured, constructive feedback to teams and individuals.</li><li><b>Prepare weekly and monthly QA reports</b>, highlighting trends, outliers, and areas for improvement.</li><li><b>Collaborate with cross-functional teams</b> to design and implement process and quality enhancement initiatives.</li><li><b>Leverage data-driven insights</b> to support strategic decision-making and improve customer satisfaction.</li></ul><p><b>Candidate Requirements</b></p><ul><li>Minimum of <b>2 years&rsquo; experience</b> in Quality Assurance, preferably within <b>e-commerce</b> or <b>customer service</b> domains.</li><li>Strong <b>analytical and problem-solving skills</b> with the ability to derive actionable insights from data.</li><li>Familiarity with <b>call monitoring tools</b> and <b>social media analytics platforms</b>.</li><li>Excellent <b>communication, documentation, and reporting skills</b>.</li><li>Ability to work collaboratively in a <b>fast-paced and dynamic environment</b>.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Quality Assurance Analyst

Tenfolds Media

<p>Are you passionate about quality, automation, and problem-solving?<br/>We&rsquo;re looking for a QA Automation Engineer with 2&ndash;3 years of experience who&rsquo;s ready to take ownership of testing excellence and grow with a fast-paced tech team.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Design and execute functional, regression, and performance tests.</li><li>Build and maintain automation frameworks (POM-based) using Selenium and Playwright.</li><li>Perform API testing with Postman and load testing with JMeter.</li><li>Validate backend data using SQL queries.</li><li>Collaborate directly with clients and cross-functional teams to ensure seamless QA delivery.</li><li>Identify, track, and report bugs, ensuring top-notch product quality.</li><li>Stay updated on new QA trends, tools, and automation techniques.</li></ul><p><b>What You Bring</b></p><ul><li>Bachelor&rsquo;s in Computer Science or Software Engineering.</li><li>3&ndash;4 years of QA experience (Manual + Automation).</li><li>Solid understanding of SDLC, STLC, and QA methodologies.</li><li>Hands-on experience with Selenium, Playwright, JMeter, Postman, and Git.</li><li>Knowledge of Page Object Model (POM) design principles.</li><li>Strong SQL skills for backend validation.</li><li>Excellent communication and client-handling abilities.</li><li>Basic programming knowledge in Java, Python, or JavaScript.</li><li>Strong analytical and problem-solving skills.</li></ul><p><b>Nice to Have</b></p><ul><li>Experience in Fintech or payment systems (a strong plus).</li><li>Familiarity with JIRA, Zephyr, or TestRail.</li><li>Understanding of BDD frameworks (Cucumber or SpecFlow).</li><li>Basic knowledge of CI/CD tools (Jenkins, GitHub Actions).</li></ul><p><b>Location</b></p><p>Main Shahrah-e-Faisal, Karachi<br/>This is a full-time, on-site position (no hybrid or remote option).</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your current and expected salary for this role?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Automation Engineer: 3 years (Required)</li></ul><p>Work Location: In person</p>

Automation Engineer (Mid-Level)

Explore 193+ Qa analyst in Karachi this November. Find roles across top companies and apply now to boost your career.

193 qa analyst jobs IN Karachi

Quality Analyst (QA) – Call Center | Karachi

Sr. Quality Assurance Executive (International calls)

QA / QC

SQA Automation Analyst

SQA Automation Analyst

Quality Assurance Analyst

Automation Engineer (Mid-Level)