qa analyst

Simply Connect

Quality Assurance Analyst &ndash; US Telecom CampaignLocation: Shahrah e Faisal, Karachi Timings: Night Shift (US Hours) Job Type: Full-Time - OnsiteSimply Connect is looking for a Quality Assurance Analyst to monitor, evaluate, and improve the quality of customer interactions within our US Telecom campaign. The ideal candidate will analyze calls, assess compliance and performance, identify coaching opportunities, and help drive continuous improvement across the sales and customer service teams.Key Responsibilities<ul><li>Monitor and evaluate customer interactions based on quality standards and campaign requirements.</li><li>Conduct call audits and score evaluations for sales and customer service representatives.</li><li>Ensure compliance with company policies, client requirements, and industry regulations.</li><li>Identify trends, performance gaps, and recurring issues impacting customer experience.</li><li>Provide detailed feedback and actionable recommendations to agents and team leaders.</li><li>Prepare quality reports, scorecards, and performance analyses.</li><li>Participate in calibration sessions to maintain scoring accuracy and consistency.</li><li>Collaborate with Operations and Training teams to improve team performance.</li><li>Track quality metrics and support continuous process improvement initiatives.</li><li>Maintain accurate records of evaluations and quality findings.</li></ul>Requirements<ul><li>2&ndash;3 years of experience in Quality Assurance, Sales, Customer Service, or Customer Support.</li><li>Experience working with US customers is required.</li><li>Strong understanding of quality monitoring and performance evaluation.</li><li>Excellent listening, analytical, and communication skills.</li><li>Strong attention to detail and problem-solving abilities.</li><li>Proficiency in Microsoft Excel, Google Sheets, and CRM platforms.</li><li>Experience in a US Telecom campaign is preferred.</li></ul>Preferred Qualifications<ul><li>Previous experience auditing sales or customer service calls.</li><li>Knowledge of call center KPIs, compliance standards, and quality frameworks.</li><li>Ability to analyze data and identify performance trends.</li></ul>Benefits<ul><li>Competitive Salary Package</li><li>Performance-Based Incentives</li><li>Career Advancement Opportunities</li><li>Professional Work Environment</li><li>Ongoing Learning &amp; Development</li><li>Transport Facility (Where applicable)</li></ul>Apply Nowhr@wesimplyconnect.comPay: From Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in Quality Assurance/International Sales/Customer Service, or Customer Support?</li><li>Have you worked with US customers and evaluated or handled customer interactions in a call center environment?</li><li>Are you available to work onsite in Karachi during night shifts (US business hours)?</li></ul>Work Location: In person

Quality Assurance Analyst – US Telecom Campaign

Datamatics Global Services Ltd

<div><h1 class="jobSectionHeader">System Analyst (3&ndash;11+ Years Experience)</h1><h2 class="jobSectionHeader">
Job Title: System Analyst</h2><h2 class="jobSectionHeader">
Experience: 3&ndash;11+ Years</h2><h2 class="jobSectionHeader">
Location: Riyadh, Saudi Arabia</h2><h2 class="jobSectionHeader">
Job Summary</h2>
We are seeking a detail-oriented System Analyst to analyze business and technical requirements, design system solutions, and support successful implementation of enterprise applications. The ideal candidate will have experience in translating business needs into functional and technical specifications, evaluating system impacts, and ensuring implementation readiness while working closely with business stakeholders, developers, QA teams, and project managers.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Gather, analyze, and document business and system requirements.</li><li>
Develop functional and non-functional specifications for new systems and enhancements.</li><li>
Collaborate with business stakeholders, architects, developers, and QA teams to define solution designs.</li><li>
Perform system design analysis and recommend scalable, efficient solutions.</li><li>
Conduct change impact analysis for system enhancements and new implementations.</li><li>
Support implementation planning, deployment readiness, and post-implementation validation.</li><li>
Create process flows, system workflows, interface specifications, and technical documentation.</li><li>
Participate in solution reviews, testing, defect resolution, and production support.</li><li>
Ensure system solutions align with business objectives, security standards, and organizational policies.</li></ul><h2 class="jobSectionHeader">
Must Have Skills</h2><ul><li>
Experience in Functional Specifications AND Non-Functional Specifications AND System Design AND Change Impact Analysis AND Implementation Readiness.</li><li>
Requirements documentation: BRD OR FRD OR Functional Specifications OR Technical Specifications OR Use Cases.</li><li>
System modeling: UML OR BPMN OR Process Flow Diagrams OR Sequence Diagrams OR Data Flow Diagrams (DFD).</li><li>
Project methodologies: Agile OR Scrum OR Waterfall OR Hybrid.</li><li>
Collaboration and documentation tools: Jira OR Azure DevOps OR Confluence OR Microsoft Visio OR Lucidchart.</li><li>
System Analysis AND Requirement Analysis AND Solution Design.</li><li>
Stakeholder Management AND Gap Analysis AND Root Cause Analysis.</li><li>
Strong analytical, troubleshooting, communication, and documentation skills.</li><li>
Experience collaborating with cross-functional technical and business teams.</li></ul><h2 class="jobSectionHeader">
Good to Have Skills</h2><ul><li>
Knowledge of SQL OR Oracle SQL OR Microsoft SQL Server.</li><li>
Experience with REST APIs OR SOAP APIs OR Microservices.</li><li>
Familiarity with SDLC OR DevOps OR CI/CD processes.</li><li>
Experience with AWS OR Azure OR Google Cloud Platform (GCP).</li><li>
Understanding of system integration, data migration, and interface design.</li><li>
Knowledge of security, performance, scalability, and availability principles.</li><li>
Certifications such as ITIL OR TOGAF OR CBAP OR CCBA.</li><li>
Experience supporting enterprise applications, ERP, CRM, or digital transformation initiatives.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.</li><li>
3&ndash;11 years of experience as a System Analyst, Technical Business Analyst, or Solution Analyst.</li><li>
Proven experience translating business requirements into scalable system solutions.</li><li>
Excellent communication, documentation, problem-solving, and stakeholder management skills.</li><li>
Ability to manage multiple priorities in a fast-paced, collaborative environment.</li></ul>
URp6OnrY6F</div>

System Analyst

Halan Microfinance Bank

<div>
 
 
 Purpose
 
 
 
 The QA / UAT Tester will ensure the quality, reliability, and performance of banking applications, including Core Banking Systems and integrated platforms. The role involves executing end-to-end testing, performing User Acceptance Testing (UAT), validating APIs, and coordinating with internal stakeholders and external vendors to ensure seamless delivery of financial solutions.
 
 
 
 
 
 
 
 Key Responsibilitie
 
 
 
 
 s1. Testing &amp; Quality Assuranc
 
 
 <ul>
 <li>
 eDesign, develop, and execute comprehensive test cases, test scenarios, and test script
 </li>
 <li>
 sPerform functional, integration, regression, and system testing for banking application
 </li>
 <li>
 sValidate Core Banking System (CBS) functionalities and related module
 </li>
 <li>
 sIdentify, log, track, and verify defects until closur
 </li>
 </ul>
 
 
 
 
 
 e
 
 2. User Acceptance Testing (UA
 
 
 <ul>
 <li>
 T)Plan, coordinate, and execut
 
 e User Acceptance Testing (UA
 
 T) with business use
 </li>
 <li>
 rsPrepare UAT test plans, scenarios, and test data aligned with business requiremen
 </li>
 <li>
 tsFacilitate UAT sessions and ensure proper documentation of resul
 </li>
 <li>
 tsProvide UAT sign-off recommendations based on test outcom
 </li>
 </ul>
 
 
 
 
 
 es
 
 3. API &amp; Integration Test
 
 
 <ul>
 <li>
 ingPerform testing
 
 of APIs and system integrati
 
 ons (internal and external syste
 </li>
 <li>
 ms)Validate data flow between Core Banking and interfacing syst
 </li>
 <li>
 emsUse tools like Postman/SoapUI to test REST/SOAP A
 </li>
 <li>
 PIsEnsure accuracy, security, and performance of integrati
 </li>
 </ul>
 
 
 
 
 
 ons
 
 4. Core Banking Systems Valida
 
 
 <ul>
 <li>
 tionConduct validation
 
 of Core Banking Sys
 
 </li>
 <li>
 tem Verify transaction processing, account management, payments, and financial workf
 </li>
 <li>
 lowsEnsure compliance with banking standards and regulatory requirem
 </li>
 </ul>
 
 
 
 
 
 ents
 
 5. Vendor Coordination &amp; Cros
 
 
 <ul>
 <li>
 s UATCoordinate
 
 with external ven
 
 dors for testing activ
 </li>
 <li>
 itiesPerform and ma
 
 nage cross-system UAT involving multiple applications and ve
 
 </li>
 <li>
 ndorsEnsure seamless integration and issue resolution across vendor sy
 </li>
 <li>
 stemsTrack vendor deliverables and ensure timely closure of de
 </li>
 </ul>
 
 
 
 
 
 fects
 
 6. Requirement An
 
 
 <ul>
 <li>
 alysisReview business and functional requirement documents (BR
 </li>
 <li>
 D/FSD)Collaborate with stakeholders to clarify requirements and identify test sce
 </li>
 <li>
 nariosEnsure full test coverage of banking and financial wor
 </li>
 </ul>
 
 
 
 
 
 kflows
 
 7. Defect Management &amp; Re
 
 
 <ul>
 <li>
 portingTrack defect lifecycle, prioritize issues, and ensure timely res
 </li>
 <li>
 olutionPrepare test summary reports and quality das
 </li>
 </ul>
 
 
 
 
 
 hboards
 
 8. Collaboration &amp;
 
 
 <ul>
 <li>
 SupportWork closely with development teams, business users, operations, and
 </li>
 <li>
 vendorsParticipate in project meetings, agile ceremonies, and release
 </li>
 <li>
 planningSupport production deployment and post-release va
 </li>
 </ul>
 
 
 
 
 
 lidation
 
 Qualifications &amp;am
 
 
 
 
 p; Skills
 
 
 <ul>
 <li>
 EducationBachelor&rsquo;s degree in Computer Science, IT, or rela
 </li>
 </ul>
 
 
 
 
 
 ted field
 
 
 
 <ul>
 <li>
 Experience3&ndash;4 years of experience in software
 </li>
 <li>
 testing/QAHands-on expe
 
 rience in UAT for banking or financial ap
 
 </li>
 <li>
 plicationsExperience wor
 
 king with Core Banking Systems and third-party in
 
 </li>
 </ul>
 
 
 
 
 
 tegrations
 
 Techn
 
 
 <ul>
 <li>
 ical SkillsStrong knowledge of SDLC &amp; STLC me
 </li>
 <li>
 thodologiesHands-on exper
 
 ience with API testing (Postm
 
 </li>
 <li>
 an, SoapUI)Famili
 
 arity with Core Banki
 
 </li>
 <li>
 ng Systems Experience with defect tracking tools (JIRA, HP ALM, Az
 </li>
 <li>
 ure DevOps)Basic SQL knowledge for backend data
 </li>
 </ul>
 
 
 
 
 
 validation
 
 Doma
 
 
 <ul>
 <li>
 in KnowledgeUnderstanding of banking operations, financial transactions, and pay
 </li>
 <li>
 ment systemsKnowledge of regulatory and compliance requirements in the ba
 </li>
 </ul>
 
 
 
 
 
 nking secto
 
 
 <ul>
 <li>
 r
 
 Soft SkillsStrong analytical and problem-solving
 </li>
 <li>
 capabilitiesExcellent communication and stakeholder coordi
 </li>
 <li>
 nation skillsAbility to work with cross-functional teams and ext
 </li>
 <li>
 ernal vendorsDetail-oriented with high qual
 </li>
 <li>
 ity standardsAbility to work under ti
 </li>
 </ul>
 
 
 
 
 
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 Ke
 
 
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 y CompetenciesQuality ass
 </li>
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 urance mindsetStrong ownership and
 </li>
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 accountabilityCross-team and vendo
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 </li>
 </ul>
 
 
 
 
 
 ement approach
 
 Preferred Sk
 
 
 <ul>
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 ills (Optional)Exposure to Agile/Scru
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 m methodologiesBasic knowledge of automation tools (
 </li>
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 e.g., Selenium)Experience with digital banking platforms or finte
 </li>
 </ul>
 
 
 
 ch integrations
</div>

Quality Assurance (QA) / UAT Tester – Banking Applications

Forsee Logistics

Department: Software Quality Assurance Reports To: QA Lead / Software Development Manager Office Timings: 6:00 PM to 3:00 AM (Mon-Fri) Office Location: Block 13 Gulistan-e-Johar, Karachi Job Type: Full-Time &amp; On-siteJob SummaryWe are seeking a detail-oriented and analytical Software Quality Engineer (SQE) to ensure the quality, reliability, and performance of web applications, mobile applications, and CRM-based systems. The ideal candidate will be responsible for executing manual and automated testing, supporting UAT processes, identifying defects, and ensuring that all software products meet business and technical requirements before release.Key Responsibilities1. Manual Testing<ul><li>Analyze business and technical requirements to design test cases and test scenarios</li><li>Perform functional, regression, integration, system, and exploratory testing</li><li>Identify, document, and track bugs using defect tracking tools</li><li>Validate fixes and perform re-testing and regression cycles</li></ul>2. Automation Testing<ul><li>Design, develop, and maintain automated test scripts for web and mobile applications</li><li>Execute automation test suites and analyze results</li><li>Enhance existing automation frameworks for scalability and efficiency</li><li>Integrate automated tests into CI/CD pipelines (where applicable)</li></ul>3. UAT (User Acceptance Testing) Support<ul><li>Coordinate with business users for UAT planning and execution</li><li>Prepare UAT test cases and support end-users during testing cycles</li><li>Collect feedback and ensure proper defect documentation and resolution</li><li>Validate business requirements against delivered functionality</li></ul>4. Web, Mobile &amp; CRM Testing<ul><li>Perform end-to-end testing for web applications, mobile apps, and CRM systems</li><li>Ensure cross-browser, cross-device, and cross-platform compatibility</li><li>Validate data integrity across integrated systems</li><li>Test APIs and backend services where required</li></ul>5. Quality Assurance &amp; Process Improvement<ul><li>Ensure adherence to QA standards, processes, and best practices</li><li>Participate in requirement analysis and sprint planning sessions</li><li>Provide feedback to improve product usability, performance, and reliability</li><li>Contribute to the continuous improvement of QA processes and tools</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or related field</li><li>1&ndash;4+ years of experience in Software Quality Assurance</li><li>Strong understanding of SDLC, STLC, and Agile methodologies</li><li>Experience in manual testing and test case design</li><li>Hands-on experience in automation testing tools (e.g., Selenium, Cypress, Playwright, Appium) is a plus</li><li>Experience with bug tracking tools (Jira, Bugzilla, Azure DevOps, etc.)</li><li>Understanding of API testing tools (Postman, SoapUI, etc.)</li><li>Knowledge of CRM systems testing (Salesforce, custom CRM, etc.) preferred</li><li>Strong analytical, problem-solving, and communication skills</li></ul>Preferred Technical Knowledge<ul><li>Test automation frameworks (TestNG, JUnit, PyTest, etc.)</li><li>CI/CD tools (Jenkins, GitLab CI, etc.)</li><li>Basic SQL knowledge for database validation</li><li>Understanding of RESTful APIs and JSON/XML structures</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Career growth in QA automation and leadership roles</li><li>Exposure to enterprise-level applications and CRM systems</li><li>Learning and development opportunities</li><li>Collaborative and growth-oriented work environment</li><li>Supportive and Friendly environment</li></ul>Pay: Up to Rs100,000.00 per monthWork Location: In person

Software Quality Engineer (SQE)

HR Ways

HR Executive/Technical Recruiter - Onsite - Karachi (Evening Shift) ﻿ ﻿About the Company: ﻿A global Leader offering Innovative Technology Solutions. ﻿ ﻿Job Description: Technical Recruiter &amp; HR Operations.This is not a support role. You will be the single point of ownership for everything people related at company. From hiring the right engineers to designing how we evaluate and grow our team, you will directly shape the company's culture and capacity to deliver. You will work closely with the CEO to turn people challenges into structured, repeatable solutions.﻿Responsibilities:<ul><li>Talent Acquisition:</li></ul>-Own end-to-end recruitment for technical and non-technical roles: sourcing,screening, interviewing, offer management, and onboarding -Build and maintain a talent pipeline for developers, QA engineers, designers, and project managers -Partner with technical leads to define role requirements, assess candidates, and reduce time-to-hire -Manage job postings, employer branding on platforms (LinkedIn, Indeed), and referral programs -Track and improve recruitment metrics: time-to-fill, offer acceptance rate, quality of hire, and source effectiveness -Performance Management and Appraisals -Design and implement a structured appraisal framework with clear review cycles (quarterly/bi-annual) -Develop role-specific evaluation criteria for developers, QA, designers, and project managers -Facilitate goal-setting, performance reviews, and feedback sessions across the team -Create performance improvement plans (PIPs) when needed, with proper documentation and follow-through -Build dashboards to track individual and team performance over time Learning and Development -Identify skill gaps through appraisals and project feedback, and design targeted learning initiatives -Support subject matter expert (SME) development programs and internal knowledge-sharing -Coordinate certifications, training budgets, and career growth paths for team members HR Operations and Strategy -Set up and manage core HR processes: attendance, leave management, compensation structures, and offboarding -Draft and maintain HR policies, employee handbook, and compliance documentation -Advise the CEO on team structure, resource planning, and organizational design as the company scales -Drive employee engagement and retention initiatives tailored to a software house environment -Handle employee relations, grievance resolution, and disciplinary matters with discretionPreferred Qualifications:-Excellent communication skills in English (written and verbal) -2+ years of HR experience in a Software House or IT services company -Proven track record in technical recruitment: hiring Business Development, Developers, QA, Designers, and PMs -Hands-on experience designing or managing appraisal cycles and performancereview framework.Other Details:<ul><li>2 Years+ Experience in HR in IT industry</li><li>Bachelor's or Master's degree in HR, Business Administration, or a related field﻿</li><li>Location: ﻿Karachi (PECHS)</li><li>﻿﻿Salary: Market Competitive + Benefits</li><li>Timings: ﻿﻿3pm to 12am PKT﻿</li></ul>Experience:<ul><li>Local Market Sales: 2 years (Required)</li></ul>Work Location: In person

HR Executive/Technical Recruiter

Resource Linked Private Limited

Job Opportunity!!!Position: Data AnalystLocation: DHA Phase 2, KarachiCompany: Resource LinkedRequirements:<ul><li>2&ndash;4 years of experience as a Data Analyst, preferably in the Retail/FMCG industry</li><li>Bachelor's degree in Computer Science, Data Science, Statistics, Business Analytics, or a related field</li><li>Strong command of MS Excel (Advanced), SQL, and Power BI</li><li>Experience analyzing sales, inventory, customer, and operational data</li><li>Good understanding of retail KPIs, business reporting, and dashboard development</li><li>Strong analytical, problem-solving, and communication skills</li><li>Identify trends, patterns, and opportunities through data analysis</li></ul>Job Responsibilities:<ul><li>Analyze sales, inventory, and customer data to identify trends and business opportunities</li><li>Prepare daily, weekly, and monthly MIS reports and performance dashboards</li><li>Develop and maintain Power BI dashboards for business stakeholders</li><li>Monitor key retail KPIs including sales performance, stock movement, and product performance</li><li>Ensure data accuracy by validating and cleaning data from multiple sources</li><li>Work closely with Sales, Operations, and Management teams to provide actionable business insights</li><li>Support forecasting, demand planning, and business decision-making through data analysis</li></ul>Salary: Up to PKR 100,000 (depending on experience)Benefits: Life and Health Insurance<ul><li>Interested candidates can share their CVs via email at hr@resourcelinked.com, CC: mariahr.careers@gmail.com, mentioning &quot;Data Analyst - Karachi&quot; in the subject line.</li></ul>Pay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Data Analyst

Oceanic Group of Companies

JOB REQUIREMENT FOR DATA ANALYST1. JOB SUMMARYWe are seeking a detail-oriented and analytical Data Analyst to collect, process, and interpret data to support business decision-making. The ideal candidate will transform raw data into meaningful insights, generate reports, and assist management in identifying trends, risks, and opportunities.2. KEY RESPONSIBILITIES<ul><li>Collect, clean, and validate data from multiple sources.</li><li>Develop and maintain dashboards and reports for management review.</li><li>Analyze trends, patterns, and performance metrics.</li><li>Support business units with data-driven insights for decision-making.</li><li>Prepare periodic MIS (Management Information System) reports.</li><li>Automate reporting processes to improve efficiency and accuracy.</li><li>Ensure data integrity, consistency, and confidentiality.</li><li>Work with cross-functional teams to understand reporting requirements.</li><li>Present findings in a clear and actionable format.</li><li>Assist in KPI tracking and performance monitoring</li><li>TECHNICAL SKILLS</li><li>Proficiency in MS Excel (Advanced Level &ndash; Pivot Tables, VLOOKUP, Power Query).</li><li>Knowledge of Power BI / Tableau or other BI tools.</li><li>Basic SQL knowledge for data extraction and management.</li><li>Familiarity with reporting tools and databases.</li><li>Strong understanding of data visualization techniques.</li><li>CORE COMPETENCIES</li><li>Strong analytical and problem-solving skills.</li><li>Attention to detail and accuracy.</li><li>Good communication and presentation skills.</li><li>Ability to manage multiple tasks and deadlines.</li><li>Critical thinking and business understanding.</li><li>Team collaboration and coordination.</li><li>KEY PERFORMANCE INDICATORS (KPIs)</li><li>Accuracy of reports and data analysis</li><li>ADDITIONAL REQUIREMENTS</li><li>Ability to handle confidential data with integrity.</li><li>Willingness to learn new tools and technologies.</li><li>Strong business acumen and understanding of organizational goals.</li><li>Timely submission of MIS reports.</li><li>Improvement in reporting efficiency.</li><li>Quality of insights provided to management.</li><li>Data error reduction rate.</li><li>Dashboard usability and adoption by departments.</li></ul>Pay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>&bull;	Bachelor&rsquo;s degree in Data Science, Statistics, Mathematics, Computer Science, IT, or related field.</li><li>Certification in Data Analytics or Business Intelligence will be an advantage</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Data Analyst : 3 years (Preferred)</li></ul>Work Location: In person

Explore 21+ Qa analyst in Karachi this July. Find roles across top companies and apply now to boost your career.

21 qa analyst jobs In Karachi

Quality Assurance Analyst – US Telecom Campaign

System Analyst

Quality Assurance (QA) / UAT Tester – Banking Applications

Software Quality Engineer (SQE)

HR Executive/Technical Recruiter

Data Analyst

Data Analyst