qa executive

Star Laboratories (Pvt.) Ltd.

<ul><li>Responsible for reviewing and updating Standard Operating Procedures (SOPs) for QA and other departments.</li><li>Ensure proper document control and compliance across all departments, maintaining version control and archival processes.</li><li>Coordinate with departments to manage documentation related to logistics, deviations, and other QA-related tasks.</li><li>Maintain and improve documentation systems in line with regulatory and internal quality requirements.</li><li>Support audits and inspections by providing necessary documentation and ensuring readiness.</li></ul>Qualification: Pharm DExperience: 4&ndash;5 years of relevant experience in pharmaceutical documentation or QA roles.Residents of Thokar, Ali Town or surroundings will be preferred.Job Type: Full-timeWork Location: In person

QA Executive

Smart Brains Technologies (Pvt) Ltd.

Smart Brains BPO is seeking an experienced and detail-oriented QA Executive to join our Quality Assurance team. The ideal candidate will be responsible for monitoring calls, evaluating performance, and ensuring compliance with internal and client standards to maintain the highest level of service quality.Key Responsibilities:<ul><li>Monitor and evaluate calls to ensure adherence to scripts, compliance policies, and quality benchmarks.</li><li>Provide regular feedback, coaching, and actionable insights to agents and team leaders.</li><li>Identify process gaps and suggest improvements to enhance efficiency and accuracy.</li><li>Prepare detailed QA reports and present findings to management.</li><li>Collaborate closely with operations and training teams to ensure continuous improvement.</li><li>Maintain confidentiality and handle sensitive information professionally.</li></ul>Candidate Requirements:<ul><li>Minimum 1 year of experience as a QA Executive, QA Analyst, or Quality Monitor in a BPO environment (Medicare campaign experience preferred).</li><li>Strong command of English (listening, speaking, and writing).</li><li>Excellent analytical, reporting, and communication skills.</li><li>Attention to detail and ability to identify trends and performance issues.</li><li>Proficient in MS Excel, Google Sheets, and QA documentation tools.</li><li>Ability to work evening/night shifts (7:00 PM &ndash; 05:00 AM).</li></ul>Location: Shamsabad, Rawalpindi Working Hours: 7:00 PM &ndash; 05:00 AMEmployee Benefits:<ul><li>Competitive salary with performance-based incentives.</li><li>Free in-house meals provided daily.</li><li>Transport facility for female employees or transportation allowance.</li><li>Career growth and advancement opportunities.</li><li>Mentoring and professional development support.</li><li>Supportive and collaborative workplace culture.</li></ul>Commitment to Diversity:Smart Brains BPO is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace where all employees can thrive, regardless of gender, background, or beliefs.Job Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

QA Executive- Call centre

Key Responsibilities:<ul><li>Responsible for reviewing and updating Standard Operating Procedures (SOPs) for QA and other departments.</li><li>Ensure proper document control and compliance across all departments, maintaining version control and archival processes.</li><li>Coordinate with departments to manage documentation related to logistics, deviations, and other QA-related tasks.</li><li>Maintain and improve documentation systems in line with regulatory and internal quality requirements.</li><li>Support audits and inspections by providing necessary documentation and ensuring readiness.</li></ul>Qualification: Pharm DExperience: 4&ndash;5 years of relevant experience in pharmaceutical documentation or QA roles.Residents of Thokar, Ali Town or surroundings will be preferred.Job Type: Full-timeWork Location: In person

Senior QA Executive (Documentation & Art Work)

National Foods Limited

<div>
 At National Foods Limited, we are on a journey of growth and on building our most valuable assets which include our brands, financial strength, global presence, and our unbridled commitment to becoming a truly sustainable and a renowned company in the world.
 
 
 <ul>
 <li>
 JOB PURPOSE To ensure the quality and consistency of NFL production processes, identify areas for improvement, and contribute to a culture of excellence in food manufacturing
 
 
 </li>
 </ul>
 
 Key Accountabilities &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Monitor and assess various stages of the production process, from raw material intake to finished product packaging, to ensure compliance with quality standards and specifications
 </li>
 <li>
 Perform chemical tests to assess chemical properties in accordance with NFL standards and record the results in the control logbook
 </li>
 <li>
 Conduct routine quality inspections of production lines, equipment, and product samples, identifying any deviations from established quality control factors
 </li>
 <li>
 Investigate and analyse process-related deviations or quality issues, identifying root causes and collaborating with cross-functional teams to implement corrective and preventive actions
 </li>
 <li>
 Maintain comprehensive documentation of standard operating procedures (SOPs), work instructions, and quality control protocols related to production processes
 </li>
 <li>
 Prepare and distribute reports summarising process quality performance, highlighting key metrics, and recommending improvements
 </li>
 <li>
 Identify opportunities for process improvement, increased efficiency, and enhanced product quality
 </li>
 <li>
 Implement continuous monitoring and process control measures to prevent quality deviations and optimise process performance
 </li>
 <li>
 Collaborate with the procurement team and GMS team to ensure the timely creation of purchase orders (POs) and the availability of materials
 
 
 </li>
 </ul>
 
 Minimum Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in relevant discipline with 3-5 years of experience
 
 
 </li>
 </ul>
 Or
 
 
 <ul>
 <li>
 Postgraduate degree in relevant discipline with 1-2 years of experience
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 FIEDMC, Faisalabad, Paksitan.
 
 
 National Foods Limited provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.
</div>

QA/QC Executive

AKY Services Pvt. Ltd

Join Leads Expert BPO as a QA Manager &ndash; Call Center (Night Shift) Location: Rawalpindi / Islamabad Schedule: Monday &ndash; Friday (Night Shift) Salary: Market CompetitiveAbout the RoleAt Leads Expert BPO, quality isn&rsquo;t just what we measure &mdash; it&rsquo;s what we stand for. We&rsquo;re looking for a sharp, analytical, and proactive Quality Assurance (QA) Manager to join our leadership team. In this role, you&rsquo;ll monitor live and recorded calls, evaluate agent performance, and ensure that every interaction aligns with our standards of excellence, professionalism, and compliance. If you&rsquo;re passionate about driving improvement, elevating customer experience, and building a culture of quality &mdash; this role is made for you.Key Responsibilities<ul><li>Monitor calls (live and recorded) to assess quality, compliance, and professionalism.</li><li>Ensure adherence to scripts, policies, and performance benchmarks.</li><li>Provide actionable feedback and coaching to agents and team leads.</li><li>Identify recurring issues and collaborate with trainers to close performance gaps.</li><li>Document violations, quality trends, and training needs.</li><li>Prepare and present detailed quality reports for management.</li><li>Recommend process improvements to enhance efficiency and customer satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent professional experience.</li><li>Proven experience as a QA Executive, QA Analyst, or similar in a BPO or call center.</li><li>Strong command of English (listening, comprehension, and communication).</li><li>Excellent analytical and attention-to-detail skills.</li><li>Ability to deliver constructive feedback and motivate teams toward excellence.</li><li>Solid understanding of call center KPIs, compliance rules, and quality frameworks.</li></ul>What We Offer<ul><li>Market-competitive salary package.</li><li>Leadership and career growth opportunities.</li><li>Supportive, collaborative, and professional environment.</li><li>The chance to shape quality standards and drive customer satisfaction at scale.</li></ul>How to ApplyHR Contact: 0333-9739861At Leads Expert BPO, we believe quality is the heartbeat of success. Join us as a QA Manager and help us raise the bar for customer experience&mdash;one call at a time.Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li><li>Call Center QA: 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Call Center QA Manager

Inoviotech

1. Oversee and guide the evaluation of customer interactions on diverse platforms, including Emails, Chats, and Calls.2. Collaborate with QA Executives to define audit criteria and processes for different communication channels.3. Understand, Review and Analyze Chargeback and Refunds for internal and external factors.4. Review &amp; evaluate all sales orders as per Sales Verification SOP5. Thoroughly verify order details including client information, project scope, timelines, pricing etc. against policy6. Identify any discrepancies, red flags or concerns based on set verification criteria7. Set quality benchmarks and standards for interactions and inspire QA Executives to meet these standards.8. Lead efforts to identify and resolve anomalies, deviations, and areas for improvement in customer interactions.9. Develop and drive strategies for continuous process improvement based on evaluation insights.10. Oversee the development and delivery of training programs to enhance the skills and knowledge of customer-facing teams.11. Provide guidance on compliance requirements and ensure that policies and procedures are followed.12. Review and ensure the accuracy and completeness of evaluation documentation.13. Make Chargeback or Refund Forecasting based on the evaluations and highlight those customers in real-time to the QA Lead.14. Bring Innovation in quality assurance methodologies and strategies to adapt to evolving communication platforms.15. Collaborate with cross-functional teams to implement improvements identified through evaluations or suggest improvement if needed.Requirements:1. 1-2 years in service or design industry as QA Executive or Analyst.2. Deeper Understanding of the root cause analysis.3. Multitasker and have ability to work under fast pace environmentShift: Evening shift (5PM - 2AM)Job: Full Time - OnsiteLocation: PECHS Block 6, KarachiJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How many years of experience as a QAE in IT/BPO Industry?</li><li>are you available to work in evening or night shift?</li><li>can you start on immediate basis?</li><li>what is your current salary?</li><li>what is your expected salary?</li></ul>Work Location: In person

Process & QA – International Sales Calls

Rmc Collections

Job Title: QC Assistant Department: Quality Assurance Reports To: QC Executive / QA Head Role Type: Individual Contributor Team Size: N/A Location: Bhadohi, Uttar PradeshRole Summary: The QC Assistant supports the QA and Production teams in conducting quality inspections across weaving, finishing, and dispatch stages. This role ensures that every rug meets RMC&rsquo;s defined quality parameters, buyer specifications, and internal SOP standards. The QC Assistant identifies defects, documents findings, supports rectifications, and maintains inspection records to enable on-time, defect-free shipments.Key Responsibilities:In-Process and Final Quality Inspection<ul><li>Conduct daily inspections of rugs during weaving, finishing, and pre-packaging.</li><li>Check pile height, size accuracy, color matching, weave consistency, and surface finishing.</li><li>Assist in pre-dispatch inspections and verify against buyer-approved samples.</li><li>Tag each lot as Pass, Rework, or Hold based on QC standards.</li></ul>Defect Identification &amp; Rectification Coordination<ul><li>Identify and record visible and hidden defects.</li><li>Coordinate with Production and Finishing teams for rectification and rework.</li><li>Re-inspect reworked pieces to ensure correction.</li><li>Report recurring defects to QC Executive for analysis.</li></ul>Quality Record Maintenance &amp; Reporting<ul><li>Maintain daily inspection reports in QC log sheets or ERP systems.</li><li>Photograph and record defect cases as per SOP.</li><li>Assist in maintaining buyer-wise quality records and approval reports.</li><li>Submit daily QC updates to QC Executive.</li></ul>Compliance to QA SOPs and Buyer Standards<ul><li>Follow inspection formats, measurement tolerances, and testing standards.</li><li>Verify labeling, packaging, and barcoding as per buyer requirements.</li><li>Support buyer or third-party inspections with sample and record access.</li><li>Ensure no dispatch occurs without final QC clearance.</li></ul>Support in CAPA &amp; Continuous Improvement<ul><li>Participate in daily defect review meetings.</li><li>Suggest improvements to reduce recurring defects.</li><li>Assist QA team in preparing Corrective &amp; Preventive Action (CAPA) reports.</li><li>Document preventive measures implemented on the floor.</li></ul>Skills &amp; Competencies:<ul><li>Inspection techniques and defect detection.</li><li>Understanding of rug construction, finishing, and production processes.</li><li>Measurement accuracy and visual inspection skills.</li><li>Communication and coordination with floor teams.</li><li>Documentation and data recording proficiency.</li></ul>Knowledge:<ul><li>SOPs for Quality Check, QA, Packaging &amp; Dispatch, Loom Inspection.</li><li>Buyer specifications and tolerance standards.</li><li>Defect classification and coding system.</li><li>ERP QC log entry process.</li></ul>Self-Image &amp; Traits:<ul><li>Gatekeeper of RMC&rsquo;s quality reputation.</li><li>Motivated by precision, accountability, and reliability.</li><li>Observant, patient, responsible, and disciplined.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;25,000.00 per monthWork Location: In person

Quality Control Assistant

Search 9459+ Qa executive jobs near you this October. New roles added regularly across leading industries. Apply today.