qa executive

biniTelecom

Job Description: We are seeking a detail-oriented Quality Assurance (QA) Executive to monitor and evaluate calls for ACA (Affordable Care Act) and Medicare campaigns. The QA Executive will be responsible for reviewing agent interactions, ensuring compliance with campaign guidelines, identifying areas of improvement, and maintaining high standards of customer service. The role involves monitoring inbound and outbound calls, providing constructive feedback to agents, maintaining QA reports, and supporting the team in achieving performance and compliance targets.Key Responsibilities:<ul><li>Monitor and evaluate inbound and outbound calls for ACA and Medicare campaigns.</li><li>Ensure compliance with campaign guidelines, federal regulations, and company policies.</li><li>Assess agent performance based on quality standards, call handling, and accuracy of information.</li><li>Provide feedback and coaching recommendations to agents and team leads.</li><li>Prepare daily, weekly, and monthly QA reports on agent performance.</li><li>Identify training needs and areas of improvement to enhance overall call quality.</li><li>Maintain accurate QA documentation and evaluation records.</li><li>Work closely with team leads and management to improve team performance.</li></ul>Requirements:<ul><li>Minimum 1 year of call center experience (healthcare campaigns preferred).</li><li>Prior QA or call monitoring experience is preferred.</li><li>Basic knowledge of ACA and Medicare campaigns.</li><li>Strong analytical, listening, and communication skills.</li><li>Ability to identify compliance issues and quality gaps.</li><li>Familiarity with CRM systems and call monitoring tools.</li><li>Strong attention to detail and reporting skills.</li><li>Ability to work in a fast-paced environment and support multiple teams.</li></ul>Pay: Rs50,000.00 - Rs100,000.00 per hourWork Location: In person

QA Executive for Medicare and ACA

Noah Pro Max

Key Responsibilities:* Monitor inbound and outbound calls, chat, and email interactions to assess quality and compliance with company standards.* Evaluate agent performance based on pre-defined criteria such as communication skills, accuracy, empathy, and policy adherence.* Provide constructive feedback and coaching to agents to help improve performance and service delivery.* Identify training needs and assist in developing quality improvement initiatives.* Maintain accurate QA reports and share performance insights with management.* Collaborate with team leads and managers to enhance customer satisfaction and overall process efficiency.Requirements:* Bachelor&rsquo;s degree in Business Administration, Communication, or a related field.* Minimum 1&ndash;2 years of experience in a Quality Assurance or similar role (Call Center experience preferred).* Strong analytical, listening, and communication skills.* Ability to provide objective feedback and maintain a professional approach.* Proficiency in MS Office and QA monitoring tools.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

QA Executive (International Campaign)

Physicians Revenue Group

Job Description: Physicians Revenue Group (PRG) is looking for a detail-oriented and experienced QA Billing Executive to join our growing Medical Billing team. The ideal candidate should have strong experience in Accounts Receivable (AR) and a good understanding of quality assurance processes in medical billing. The role involves reviewing billing processes, identifying errors, and ensuring compliance with company standards and client requirements.Key Responsibilities:<ul><li>Perform quality checks on AR and billing processes to ensure accuracy and compliance.</li><li>Review claims, denials, and payment postings to identify errors or inconsistencies.</li><li>Monitor team performance and provide feedback to improve billing quality.</li><li>Ensure adherence to medical billing guidelines and client requirements.</li><li>Prepare QA reports and highlight areas of improvement.</li><li>Coordinate with AR teams to resolve billing issues and maintain quality standards.</li></ul>Requirements:<ul><li>Minimum 1 years of experience in Medical Billing (AR).</li><li>Basic understanding of QA processes in medical billing.</li><li>Strong analytical and problem-solving skills.</li><li>Good communication and reporting skills.</li><li>Ability to work in a Night Shift environment.</li><li>Attention to detail and ability to maintain accuracy.</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional work environment</li><li>Career growth opportunities in medical billing</li></ul>Location: Lahore Shift: Night ShiftJob Type: Full-timeWork Location: In person

QA Billing Executive

Sybrid Pvt Ltd.

Position: Quality Assurance (QA) Executive Salary Range: PKR 50,000 &ndash; 80,000 Industry: BPO / Call Center Location: LahoreJob OverviewWe are looking for an experienced Quality Assurance (QA) Executive for the BPO industry to ensure high standards of customer service and compliance. The QA Executive will be responsible for monitoring calls, evaluating agent performance, and providing feedback to improve service quality.Key Responsibilities<ul><li>Monitor and evaluate customer service calls, chats, and emails to ensure quality standards are met.</li><li>Conduct call audits and quality assessments based on defined QA parameters.</li><li>Provide constructive feedback and coaching to agents to improve performance.</li><li>Prepare daily, weekly, and monthly QA reports.</li><li>Identify training needs and quality gaps within the team.</li><li>Ensure compliance with company policies and campaign requirements.</li><li>Work closely with Team Leads and Operations to improve overall performance.</li><li>Maintain proper documentation of quality evaluations.</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years of QA experience in the BPO / Call Center industry.</li><li>Strong analytical and listening skills.</li><li>Experience with call monitoring, quality scorecards, and reporting.</li><li>Good communication and feedback delivery skills.</li><li>Ability to identify performance improvement areas.</li></ul>Education<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred.</li></ul>Pay: Rs50,000.00 - Rs80,000.00 per hourWork Location: In person

Quality Assurance (QA) | Domestic Call Center

Next Gen Technologies Pvt Ltd

Job Title: QA Executive (Call Center &ndash; Night Shift)Job Description: We are hiring a QA Executive for our call center night shift. The candidate will be responsible for monitoring calls, evaluating agent performance, and ensuring quality standards are maintained.Key Responsibilities:<ul><li>Monitor live and recorded calls.</li><li>Evaluate agent performance and maintain QA scores.</li><li>Provide feedback and coaching to agents for improvement.</li><li>Prepare daily/weekly QA reports.</li><li>Ensure agents follow campaign guidelines and company policies.</li></ul>Requirements:<ul><li>Minimum 1 year experience in Call Center QA or relevant role.</li><li>Good listening, analytical, and communication skills.</li><li>Ability to work in night shift.</li></ul>Location: NextGen Arcade, Old Airport Road, near Shah Khalid Stop, RawalpindiSalary: 50K &ndash; 60K + Performance Bonus.Pay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

We are Hiring QA for call center

Alghanim INDUSTRIES

Date: 16 Mar 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 The Sr. Quality Assurance Executive primary role is to assist the QA Manager to implement, maintain and improve Alghanim Food & Quality System. Excellent organization and communication skills are required. Must be able to work effectively with all Food and Beverage staff. Sr. QA Executive will work closely with the support office Team, Store Operation team & Suppliers to support the Food and Beverage Food Safety System implementation. Job Responsibilities
 <ul>
<li>Support the QA manager to ensure that all quality procedures are implemented, maintained, and complied with the Alghanim F&B brands standard as well as the international requirements.</li>
<li>Auditing Alghanim F&B stores in different markets based on Alghanim Food Safety Checklist and auditing plans.</li>
<li>Auditing Alghanim F&B suppliers in different markets based on yearly calendar.</li>
<li>Conducting continuous quality monitoring on products, keeping records and taking necessary actions.</li>
<li>Support the operation team with the quality assurance requirements and training on any of the new QA standards.</li>
<li>Keeping & ensuring all QA records are available and well organized.</li>
<li>Coordinate with laboratories, suppliers & operations on the required analysis based on the defined plan. Analyze results and initiate corrective and preventive actions.</li>
<li>Sending Weekly and monthly reports of the quality department to operation team and operation leaders.</li>
<li>Follow up with operation team on raised NCs & corrective actions.</li>
<li>Working side by side together with the training department to establish the quality assurance training plan and ensuring that this plan is implemented.</li>
<li>Able to handle any other tasks required to support the QA department to achieve the company goals.</li>
</ul>
Candidate Requirements
 <ul>
<li>Degree in Food Science or any equivalent.</li>
<li>3 years of experience in quality assurance.</li>
<li>Friendly and engaged approach, and outgoing personality.</li>
<li>Excellent communication skills</li>
<li>The ability to adapt to different types of environments.</li>
<li>Very Good computer and English skills.</li>
<li>HACCP training and strong knowledge is a must.</li>
</ul>

Sr. Quality Assurance Executive

Abacus Outsourcing

Company DescriptionAbacus has been delivering advanced business solutions for over 35 years, enabling organisations to realise their full potential. Our solutions are driven by a convergence of modern business practices and cutting-edge technologies. We strongly believe in collaborative partnerships with our clients to deliver measurable and sustainable results.Job Title: QA ExecutiveLocation: IslamabadSalary Range: 80k to 100kJob SummaryWe are seeking a competent and detail-orientated QA Executive to ensure compliance with quality standards while enhancing employee performance through structured monitoring, coaching, training, and continuous improvement initiatives.Key ResponsibilitiesMonitor and evaluate agent performance through call and chat audits in line with defined quality standardsConduct detailed quality assessments and provide structured feedback to improve individual and team performanceDesign, develop, and deliver training programs for new hires and existing employeesConduct refresher sessions to address identified quality gaps and skill deficienciesDevelop and maintain training materials, quality frameworks, SOPs, and Performance Improvement Plans (PIPs)Track and analyze quality metrics, KPIs, and training effectiveness using performance dataCollaborate closely with Operations to align quality benchmarks with business objectivesFacilitate calibration sessions to ensure consistency and fairness in performance evaluationsIdentify trends and recommend process improvement initiatives based on quality insightsMaintain accurate documentation of audits, coaching sessions, and training activitiesRequired Skills &amp; CompetenciesStrong knowledge of quality assurance methodologies and performance evaluation techniquesExpertise in training design and deliveryExcellent analytical and problem-solving abilitiesStrong communication and coaching skillsEffective stakeholder management and interpersonal skillsProficiency in MS Office (Excel, PowerPoint, Word)Hands-on experience with CRM systems and quality monitoring toolsQualifications &amp; RequirementsBachelor&rsquo;s degree (14 Years minimum)3 years of experience in quality assurance, training, or customer service operations, including at least 1 year of leadership experience in QA/operations. (BPO experience preferred)Strong understanding of call center quality frameworks and KPIsBenefits:Medical CoverageCareer Growth &amp; Development OpportunitiesProfessional Learning EnvironmentJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Quality Assurance-Executive

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