qa executive

Angular quantum

Job Title: QA Executive - BPO Location: Bahria Town Phase 7(Night Shift) Company: AMG TechnologiesJob Description: AMG Technologies is looking for a detail-oriented QA Executive with experience in call center operations. The role involves monitoring call quality, providing feedback to agents, and ensuring compliance with standards. Requirements:- 6 months to 1 year of call center experience - Strong analytical skills and attention to detail - Excellent communication skills - Willingness to work night shifts - Knowledge of BPO quality assurance proceduresJob Type: Full-timeWork Location: In person

QA Executive BPO

Nysonian Inc.

<div>
 
 About The Job
 
 
 
 
 Company Overview
 
 
 
 At Nysonian, we exist to build the next generation of global lifestyle brands&mdash;brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.
 
 
 From luxury travel to fitness and wellness, our portfolio is growing fast:
 
 
 <ul>
 <li>
 NOBL Travel &mdash; one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style
 </li>
 <li>
 FLO Pilates &mdash; the world&rsquo;s leading Pilates brand, bringing the practice into homes and wardrobes everywhere
 </li>
 <li>
 REDGE Fit &mdash; a new standard in at-home strength training, making performance accessible to all
 
 
 </li>
 </ul>
 Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.
 
 
 With
 
 $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide
 
 , we&rsquo;ve proven what&rsquo;s possible in just a few years. But we&rsquo;re only at the beginning&mdash;this is a chance to shape brands that will define the next decade.
 
 
 
 Position Overview
 
 
 
 
 
 T
 
 
 he QA Executive will be responsible for ensuring high-quality customer interactions across calls, chats, and emails. This role plays a key part in maintaining service excellence, consistency, and compliance with Nobl Travel&rsquo;s customer support standards. The QA Executive will independently evaluate agent performance, identify process gaps, and collaborate with team leads/ trainers to drive continuous improvement through actionable insights and training feedback.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Monitor and evaluate customer interactions across all communication channels (calls, chats, and emails) to ensure accuracy, professionalism, and empathy.
 </li>
 <li>
 Provide detailed feedback and coaching suggestions to improve agent performance and customer experience.
 </li>
 <li>
 Conduct calibration sessions with trainers, team leads, or managers to align QA standards and scoring consistency.
 </li>
 <li>
 Identify process improvement opportunities and share recommendations to optimize support workflows.
 </li>
 <li>
 Track and report QA performance trends, highlighting recurring issues or training needs.
 </li>
 <li>
 Collaborate with the training and operations teams to design targeted coaching or refresher programs.
 </li>
 <li>
 Maintain QA documentation, evaluation forms, and quality dashboards.
 </li>
 <li>
 Ensure adherence to company policies, communication guidelines, and brand voice across all interactions.
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in Quality Assurance within a customer or client support environment.
 </li>
 <li>
 Strong understanding of QA frameworks, evaluation methods, and feedback best practices.
 </li>
 <li>
 Familiarity with CRM or customer support tools (e.g., Zendesk, Salesforce, Gorgias, Freshdesk, or similar).
 </li>
 <li>
 Excellent communication, analytical, and problem-solving skills.
 </li>
 <li>
 High attention to detail with the ability to provide objective and constructive feedback.
 </li>
 <li>
 Proactive mindset with a passion for process improvement and service quality
 </li>
 <li>
 On-site work requirement.
 
 
 </li>
 </ul>
 
 Performance Indicators
 
 
 
 <ul>
 <li>
 Consistency and accuracy of QA evaluations (calibration score &ge; 90%).
 </li>
 <li>
 Timely completion of evaluations and feedback (within agreed SLA).
 </li>
 <li>
 Observable improvement in agent performance and quality scores over time.
 </li>
 <li>
 Contribution to training content or process improvement initiatives.
 </li>
 <li>
 Alignment of QA insights with customer satisfaction (CSAT) and First Contact Resolution (FCR) trends.
 </li>
 </ul>
</div>

QA Executive – Customer Support

Chishti Box Factory (Pvt) Ltd

Job Title: QC/QA ExecutiveDepartment: Quality Control &amp; Assurance Reports To: Production Manager / Factory ManagerKey Responsibilities:1. Quality Control (In-Process &amp; Final)<ul><li>Inspect and verify quality of paper reels, corrugated sheets, and finished cartons at every production stage (corrugation, pasting, printing, slotting, stitching, bundling).</li><li>Conduct BCT, ECT, bursting strength, GSM, Cobb, and moisture tests as per standard procedures.</li><li>Ensure correct grammage and paper combinations are used as per the job card.</li><li>Check dimensions, printing accuracy, die-cut alignment, and flute quality before dispatch.</li><li>Record and maintain daily QC inspection reports for each batch and machine.</li></ul>2. Quality Assurance (System &amp; Documentation)<ul><li>Develop, implement, and maintain QA documentation, including SOPs, inspection checklists, and testing records.</li><li>Ensure traceability of materials from raw paper to finished cartons.</li><li>Maintain calibration records of testing equipment.</li><li>Assist in customer audits and ensure compliance with client quality requirements</li><li>Lead root cause analysis (RCA) for any non-conformance and recommend corrective &amp; preventive actions (CAPA).</li></ul>3. Process &amp; Continuous Improvement<ul><li>Identify recurring quality issues and coordinate with production for preventive solutions.</li><li>Train machine operators and helpers on basic quality parameters and inspection points.</li><li>Monitor wastage and side trim levels and assist in data collection for foreman-wise wastage tracking.</li></ul>4. Coordination &amp; Reporting<ul><li>Coordinate with procurement to ensure only approved paper grades are purchased.</li><li>Liaise with production and dispatch teams to ensure non-conforming products are segregated and reworked as per QA instructions.</li><li>Prepare and present monthly quality performance reports to management.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree or diploma in Industrial Engineering, Paper Technology, or related field.</li><li>2&ndash;4 years of experience in QC/QA in corrugated carton or paper packaging industry.</li><li>Sound understanding of paper properties (GSM, BF, RCT, Cobb, Moisture) and corrugated board standards.</li><li>Strong analytical, reporting, and communication skills.</li><li>Proficiency in MS Excel and data recording tools.</li></ul>KPIs (Key Performance Indicators):<ul><li>% of quality complaints from customers</li><li>% of rejections/rework in production</li><li>Wastage percentage by weight (trim + sheet)</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

QA/QC For Corrugated Carton Manufacturing Company

EcoEnergy Systems

We are looking for a detail-oriented and proactive Quality Assurance Executive to monitor and evaluate customer interactions across various communication channels. The ideal candidate will ensure that all customer service activities meet company standards, maintain compliance, and continuously improve service quality through effective evaluation and coaching.Key Responsibilities:* Monitor inbound and outbound calls, chat, and email interactions to assess quality and compliance with company standards.* Evaluate agent performance based on pre-defined criteria such as communication skills, accuracy, empathy, and policy adherence.* Provide constructive feedback and coaching to agents to help improve performance and service delivery.* Identify training needs and assist in developing quality improvement initiatives.* Maintain accurate QA reports and share performance insights with management.* Collaborate with team leads and managers to enhance customer satisfaction and overall process efficiency.Requirements:** Bachelor&rsquo;s degree in Business Administration, Communication, or a related field.* Minimum 1&ndash;2 years of experience in a Quality Assurance or similar role (Call Center experience preferred).* Strong analytical, listening, and communication skills.* Ability to provide objective feedback and maintain a professional approach.* Proficiency in MS Office and QA monitoring tools.Job Type: Full-timePay: Rs80,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have working in a Quality Assurance (QA) role within a call center or customer service environment?</li><li>Have you ever monitored and evaluated calls, chats, or emails for quality assurance purposes?</li><li>Do you have experience providing feedback or coaching to customer service agents based on QA evaluations?</li><li>Which QA monitoring or reporting tools have you used before? (e.g., Excel dashboards, Observe.AI, CallMiner, Playvox, Five9, etc.)</li><li>What is your current Salary, Notice Period, and What is your Expected salary for this position?</li></ul>* Are you comfortable working onsite in Johar Town from 2 PM to 11 PM? or 6 working days in a week?<ul><li>What key factors do you usually evaluate when reviewing an agent&rsquo;s call or chat?</li></ul>Work Location: In person

Quality Assurance Executive

Inoviotech

1. Oversee and guide the evaluation of customer interactions on diverse platforms, including Emails, Chats, and Calls.2. Collaborate with QA Executives to define audit criteria and processes for different communication channels.3. Understand, Review and Analyze Chargeback and Refunds for internal and external factors.4. Review &amp; evaluate all sales orders as per Sales Verification SOP5. Thoroughly verify order details including client information, project scope, timelines, pricing etc. against policy6. Identify any discrepancies, red flags or concerns based on set verification criteria7. Set quality benchmarks and standards for interactions and inspire QA Executives to meet these standards.8. Lead efforts to identify and resolve anomalies, deviations, and areas for improvement in customer interactions.9. Develop and drive strategies for continuous process improvement based on evaluation insights.10. Oversee the development and delivery of training programs to enhance the skills and knowledge of customer-facing teams.11. Provide guidance on compliance requirements and ensure that policies and procedures are followed.12. Review and ensure the accuracy and completeness of evaluation documentation.13. Make Chargeback or Refund Forecasting based on the evaluations and highlight those customers in real-time to the QA Lead.14. Bring Innovation in quality assurance methodologies and strategies to adapt to evolving communication platforms.15. Collaborate with cross-functional teams to implement improvements identified through evaluations or suggest improvement if needed.Requirements:1. 1-2 years in service or design industry as QA Executive or Analyst.2. Deeper Understanding of the root cause analysis.3. Multitasker and have ability to work under fast pace environmentShift: Evening shift (5PM - 2AM)Job: Full Time - OnsiteLocation: NASTAP 2, KarachiJob Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How many years of experience do you have as a QAE?</li><li>What is your current salary?</li><li>what is your expected salary?</li><li>can you start on immediate basis?</li><li>are you available to work in evening shift? 5pm to 2am</li></ul>Work Location: In person

Sr. Quality Assurance Executive (International calls)

Job Title: Quality Assurance Executive &ndash; Call Center (BPO)Location: [Bahria Town Phase 7] Company: AMG Technologies Department: Operations / Quality Reports To: Quality Manager / Operations ManagerJob Summary: The Quality Assurance Executive is responsible for monitoring and evaluating inbound and outbound calls to ensure service excellence, compliance with processes, and adherence to company and client standards. The role involves identifying areas of improvement, providing actionable feedback, and supporting agents and teams to enhance overall customer experience and performance.Key Responsibilities:<ul><li>Monitor and evaluate agent calls, chats, or emails against predefined quality parameters.</li><li>Provide detailed feedback and coaching support to improve agent performance.</li><li>Identify trends, process gaps, and training needs through quality analysis.</li><li>Prepare and share regular quality reports and performance insights with stakeholders.</li><li>Ensure compliance with client SLAs, company policies, and industry regulations.</li><li>Collaborate with trainers and team leaders to drive continuous improvement initiatives.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree or equivalent experience.</li><li>1-2 years of experience in Quality Assurance within a BPO/call center environment.</li><li>Strong knowledge of QA tools, scorecards, and call auditing techniques.</li><li>Excellent communication, analytical, and feedback delivery skills.</li><li>Proficiency in MS Office and call monitoring systems.</li></ul>Timings : 6pm-4amJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Quality Assurance Executive for Bpo Industry

Pal InfoCom Technologies

<div><div><div><div><div>For HR related queries, Contact: 8699563767</div>
</div></div><div><div><div>PAL InfoCom Technologies, Mohali is one the leading eLearning LMS &amp; CMS development and Instructional ecourses designing company servicing domestic and global clients since 2005.</div>
</div></div><div></div><div><div><h2 class="jobSectionHeader">Current openings</h2>
</div></div><div><div><div>Last updated on 18 Nov 2025</div>
</div></div><div><div><div><div><div>Digital Marketing Executive
 </div><div>Digital Marketing Executive (6 months to 1 year Experience) 
 Location: On-site &ndash; Mohali Office 
 Job Type: Full-time 
 Company: PAL InfoCom Technologies Pvt. Ltd.
About Us: 
At PAL InfoCom Technologies Pvt. Ltd., we blend creativity and strategy to deliver powerful digital solutions. As part of our growing team, you&rsquo;ll work in an inspiring environment where your ideas, performance, and growth matter.
Role Overview: 
We are looking for a passionate and results-driven Digital Marketing Executive to join our growing team. If you have a foundational understanding of digital marketing and a strong desire to learn and grow in a fast-paced environment, this role is for you. You&rsquo;ll get hands-on experience across various digital platforms while contributing to real campaigns that make an impact.
Your Key Responsibilities: 
 SEO &amp; Website Optimization 
&#10145;&#65039; Conduct keyword research, on-page SEO, and basic technical SEO checks 
&#10145;&#65039; Monitor website traffic using Google Analytics/Search Console 
&#10145;&#65039; Assist in maintaining and updating website content 
 Social Media Marketing 
&#10145;&#65039; Plan, create, and schedule engaging posts on platforms like Instagram, LinkedIn, Facebook 
&#10145;&#65039; Track engagement and respond to audience interactions 
&#10145;&#65039; Help grow followers and brand presence organically 
 Paid Campaign Support 
&#10145;&#65039; Assist in setting up and monitoring Google Ads/Facebook Ads campaigns 
&#10145;&#65039; Analyze basic campaign data and prepare reports 
&#9993;&#65039; Email &amp; Content Marketing 
&#10145;&#65039; Support email marketing campaigns and newsletters 
&#10145;&#65039; Assist in content planning, blogging, and proofreading 
&#10145;&#65039; Help with graphic coordination using tools like Canva
Desired Profile: 
&#9989; 6 months to 1 year of hands-on experience in digital marketing 
&#9989; Basic understanding of SEO, SEM, SMM, and content strategy 
&#9989; Familiarity with tools like Google Analytics, Meta Business Suite, Canva, etc. 
&#9989; Good communication skills and creative mindset 
&#9989; Bachelor&rsquo;s degree in Marketing, Mass Communication, or a related field preferred
Why Choose PAL InfoCom? 
 Friendly, Learning-Oriented Team 
 Work on Real Projects from Day One 
 5-day working environment 
 Open Culture That Values Your Ideas
To Apply: 
 Send your resume to hr@palinfocom.com 
 Call/whatsapp at: 8699563767</div>
</div><div><div>Internship/Job-Oriented Training Program
</div><div>Job Title: Internship/Job-Oriented Training Program
 Experience: Freshers / Students / Career Starters / Professionals
 Candidate Preference: Tri-City (Chandigarh, Mohali, Panchkula).
 About the Program
 A career-building and upskilling initiative. Designed for both beginners and working professionals, this program helps you gain real-world experience and confidence.
 Key Benefits
 Live project-based learning
 Training by working professionals
 Industry-recognized certification
 Flexible duration (6 weeks&ndash;6 months)
 Offline &amp; Online batches available
 Domains Offered
 Full Stack Development (Python, PHP, MERN, React)
 Graphic Designing
 Digital Marketing
 Quality Assurance
 Communication &amp; Soft Skills
 HR Management
 IT Sales
 Linux &amp; Hosting
 Who Can Apply
 Students &amp; recent graduates (BCA, MCA, BBA, MBA, B.Tech, or equivalent)
 Professionals looking to upskill or switch careers
 Must have own laptop
 Why Join?
 Real corporate exposure
 Practical, hands-on learning
 Mentorship from industry experts
 Apply: hr@palinfocom.com
| muskaan.palinfocom@gmail.com
 Call / WhatsApp: +91 8699563767
 Visit: www.ilearn24x7.com/ www.palinfocom.com</div>
</div><div><div>Quality Assurance (QA) &ndash; Fresher (0&ndash;6 Months)
 </div><div>Job Title: Quality Assurance (QA)&ndash; Fresher (0&ndash;6 Months)
 Company: PAL InfoCom Technologies Pvt. Ltd. 
 Candidate Preference: Tri-City (Chandigarh, Mohali, Panchkula, Only for local candidates) 
 Job Type: Full-time
 Job Summary: 
PAL InfoCom is looking for a motivated and detail-oriented QA Fresher to join our software testing team. This is an excellent opportunity for someone who is passionate about quality and wants to start a career in software testing and quality assurance. You will be trained to test websites, web applications, and mobile apps, and ensure they meet high standards before release.
 Your Responsibilities: 
 Understand requirements and write basic test cases 
 Perform manual testing of websites &amp; applications 
 Report bugs clearly to the development team 
 Re-test issues after bug fixes and update statuses 
 Learn QA processes, tools, and documentation methods 
 Help maintain test data, logs, and QA records 
 Basic automation knowledge = a plus!
 Skills We&rsquo;re Looking For: 
 Basic understanding of software testing and QA concepts 
 Familiarity with web and mobile apps 
 Good communication and reporting skills 
 Eye for detail and willingness to learn 
 Team player with a positive, learning mindset
 Qualifications: 
 Bachelor&rsquo;s degree or diploma in IT, CS, or related field 
 Basic understanding of SDLC/STLC 
 ISTQB certification is a plus (not mandatory)
 Preferred Candidate: 
 Quick learner passionate about QA/testing 
 Willing to work full-time from the Mohali office
 Why Join PAL InfoCom? 
 Learn from experienced QA professionals 
 5-day work environment 
 Real project exposure &amp; hands-on training 
 Career path toward QA Analyst &amp; QA Lead roles 
 Friendly, supportive, growth-focused team
 To Apply: 
Send your resume to hr@palinfocom.com | muskaan.palinfocom@gmail.com 
 Call/whatsapp at: 8699563767</div></div></div></div></div></div></div>
 <div>Job Title: Quality Assurance (QA)&ndash; Fresher (0&ndash;6 Months)
 Company: PAL InfoCom Technologies Pvt. Ltd. 
 Candidate Preference: Tri-City (Chandigarh, Mohali, Panchkula, Only for local candidates) 
 Job Type: Full-time
 Job Summary: 
PAL InfoCom is looking for a motivated and detail-oriented QA Fresher to join our software testing team. This is an excellent opportunity for someone who is passionate about quality and wants to start a career in software testing and quality assurance. You will be trained to test websites, web applications, and mobile apps, and ensure they meet high standards before release.
 Your Responsibilities: 
 Understand requirements and write basic test cases 
 Perform manual testing of websites &amp; applications 
 Report bugs clearly to the development team 
 Re-test issues after bug fixes and update statuses 
 Learn QA processes, tools, and documentation methods 
 Help maintain test data, logs, and QA records 
 Basic automation knowledge = a plus!
 Skills We&rsquo;re Looking For: 
 Basic understanding of software testing and QA concepts 
 Familiarity with web and mobile apps 
 Good communication and reporting skills 
 Eye for detail and willingness to learn 
 Team player with a positive, learning mindset
 Qualifications: 
 Bachelor&rsquo;s degree or diploma in IT, CS, or related field 
 Basic understanding of SDLC/STLC 
 ISTQB certification is a plus (not mandatory)
 Preferred Candidate: 
 Quick learner passionate about QA/testing 
 Willing to work full-time from the Mohali office
 Why Join PAL InfoCom? 
 Learn from experienced QA professionals 
 5-day work environment 
 Real project exposure &amp; hands-on training 
 Career path toward QA Analyst &amp; QA Lead roles 
 Friendly, supportive, growth-focused team
 To Apply: 
Send your resume to hr@palinfocom.com | muskaan.palinfocom@gmail.com 
 Call/whatsapp at: 8699563767</div>

Quality Assurance (QA) – Fresher (0–6 Months)

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