qa manager

HR First Pvt Ltd

Responsibilities:<ul><li>Ensure quality assurance of textile components for automobile seat covers.</li><li>Implement and monitor QA systems and standards across production.</li><li>Coordinate with production teams to drive continuous improvement.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s/Master&rsquo;s in Textile, Industrial, Chemical or Mechanical Engineering.</li><li>5&ndash;8 years&rsquo; QA experience in automobile or textile manufacturing.</li><li>Strong analytical, leadership, and process control skills.</li></ul>Apply at eesha@hrfirst.pk with the subject line &quot;QA Manager/AM QA - Port Qasim&quot;.Job Type: Full-timeWork Location: In person

QA Manager

Architecture In Motion

<div>Position:

QA Manager 
Location:

Remote (Full-time, Work from Home &ndash; EST Time Zone) 
Division:

Digital Solutions &amp; Innovation (DSI) 
Reports To:

Director, Digital Solutions &amp; Innovation 
About the Role

Architecture in Motion Inc. (AIM) is seeking an experienced and visionary QA Manager to lead our Quality Engineering department within the Digital Solutions &amp; Innovation (DSI) division. 
The successful candidate will bring 15+ years of Quality Assurance experience with a strong background in test automation frameworks, CI/CD integration, and Agile delivery environments. This role combines strategic leadership and hands-on technical expertise &mdash; ensuring all AIM products and platforms are delivered with the highest quality standards. 
As a core member of the DSI leadership team, the QA Manager will collaborate with Application Development, Cloud &amp; DevOps, and Product teams to define and enforce QA standards across the enterprise. 
Key Responsibilities 
Strategic Leadership
<ul>
<li>Define and implement AIM&rsquo;s overall QA strategy, processes, and metrics aligned with DSI delivery objectives.</li>
<li>Lead and mentor a distributed team of QA Automation Analysts and Test Engineers.</li>
<li>Collaborate with Application Development, Cloud &amp; DevOps, and Product teams to embed quality throughout the SDLC.</li>
<li>Establish a Center of Excellence (CoE) for Quality Engineering to standardize automation and testing practices across all projects.</li></ul> 


Automation &amp; Tools
<ul>
<li>Design, implement, and maintain automation frameworks using Playwright, Cypress, and Selenium.</li>
<li>Integrate automated testing into CI/CD pipelines for continuous deployment and validation.</li>
<li>Evaluate and recommend emerging QA tools and technologies to enhance testing efficiency and coverage.</li>
<li>Drive adoption of API-level and performance testing frameworks to ensure platform reliability.</li></ul> 


Quality Assurance &amp; Delivery
<ul>
<li>Oversee end-to-end testing activities including functional, regression, integration, performance, and security testing.</li>
<li>Define quality metrics and reporting dashboards for leadership visibility.</li>
<li>Ensure QA processes support compliance with security, privacy, and regulatory requirements.</li>
<li>Manage release readiness assessments and coordinate sign-off with Product Owners and DevOps leads.</li></ul> 


Collaboration &amp; Governance
<ul>
<li>Partner with Product, Development, and DevOps to plan test coverage and manage risk-based testing.</li>
<li>Lead defect triage meetings, identify root causes, and track quality improvements.</li>
<li>Drive a culture of accountability and continuous improvement in quality assurance.</li></ul> 


Qualifications &amp; Skills

Education 
<ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or a related discipline.</li></ul> 


Experience 
<ul>
<li>
15+ years of experience in Quality Assurance, with at least 7 years in QA leadership or management roles.</li>
<li>Proven expertise in test automation using Playwright, Cypress, and Selenium.</li>
<li>Strong understanding of Agile/Scrum, CI/CD, and DevOps workflows.</li>
<li>Experience managing large QA teams (20+ members) across multiple enterprise projects.</li>
<li>Excellent understanding of test strategy, planning, execution, and metrics-driven reporting.</li>
<li>Demonstrated ability to collaborate across distributed and cross-functional teams.</li></ul> 


Technical &amp; Leadership Skills 
<ul>
<li>
Expertise in automation frameworks and continuous testing.</li>
<li>Proficiency with Jira, Azure DevOps, and related QA management tools.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Outstanding leadership, communication, and stakeholder management skills.</li></ul> 


Why Join AIM
<ul>
<li>Lead and scale a growing Quality Engineering practice in a global digital solutions company.</li>
<li>Collaborate with cutting-edge teams building applications in .NET, MAUI, Blazor, and Cloud-native environments.</li>
<li>Full-time remote role aligned with the EST time zone.</li>
<li>Competitive compensation and career growth within a dynamic, innovation-driven organization.</li></ul> 


Architecture in Motion Inc. (AIM) 

Empowering Digital Transformation through Innovation, Quality, and Excellence.</div>

QA Manager (Remote)

Call Axis

Call Axis is looking for a skilled QA Manager to lead our Quality Assurance department and ensure the highest service standards across all customer interactions. The ideal candidate will have strong leadership, analytical, and communication skills to manage quality across voice and non-voice BPO campaigns.Key Responsibilities<ul><li>Supervise the QA team to monitor and evaluate agent performance.</li><li>Conduct regular audits on calls, chats, and emails to ensure service quality.</li><li>Identify performance gaps and provide actionable feedback to improve quality metrics.</li><li>Collaborate with the operations and training teams to enhance agent effectiveness.</li><li>Maintain quality calibration sessions with internal teams and clients.</li><li>Prepare QA performance reports and share insights with management.</li><li>Ensure adherence to company policies, client standards, and data protection rules.</li><li>Drive continuous process improvement and quality initiatives.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Communication, or related field.</li><li>4+ years of QA experience in a BPO setup (at least 2 years in a managerial role).</li><li>Strong command of QA processes, metrics, and tools.</li><li>Excellent communication, coaching, and analytical skills.</li><li>Ability to handle multiple projects and clients simultaneously.</li></ul>Key Skills<ul><li>Quality Monitoring &amp; Auditing</li><li>Data Analysis &amp; Reporting</li><li>Team Leadership &amp; Coaching</li><li>Process Improvement</li><li>Client Communication</li></ul>Company: Call Axis Location: 3rd Floor, Stone Ove Plaza, 6th Road, Satellite Town, Rawalpindi Job Type: Full-timeJob Type: Full-timePay: From Rs100,000.00 per monthApplication Question(s):<ul><li>ow many years of experience do you have in Quality Assurance within a BPO environment?</li><li>Are you comfortable working in the night shift and managing teams during U.S. or international hours?</li></ul>Work Location: In person

QA Manager (BPO)

Magnet

<div>
 
 
 Employer Overview
 
 
 
 A leading industrial manufacturer specialized in delivering innovative precast concrete systems and construction solutions across Egypt and the region. With advanced production facilities, technical expertise, and a strong commitment to quality, the company provides durable, cost-effective products that meet international standards and support major infrastructure and building projects.
 
 
 
 
 
 
 Job Summary
 
 
 
 The QA/QC Manager is responsible for leading the company&rsquo;s quality assurance and quality control functions across all manufacturing operations. This includes developing and maintaining quality systems, ensuring compliance with industry standards, driving continuous improvement initiatives, and leading the QA/QC team to achieve consistent product excellence and operational efficiency.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop, implement, and oversee the company&rsquo;s QA/QC strategy, systems, and policies in alignment with ISO and international standards.
 </li>
 <li>
 Manage and supervise all quality control activities throughout the production cycle &mdash; from raw materials to final precast product delivery.
 </li>
 <li>
 Ensure all products meet project specifications, codes, and client requirements.
 </li>
 <li>
 Lead internal and external audits, ensuring compliance with ISO 9001 and other relevant quality management frameworks.
 </li>
 <li>
 Analyze non-conformities, establish corrective and preventive actions (CAPA), and monitor their effectiveness.
 </li>
 <li>
 Collaborate with technical office, production, and site teams to resolve quality-related issues and implement process improvements.
 </li>
 <li>
 Manage material testing, inspection plans, calibration of tools and laboratory equipment.
 </li>
 <li>
 Maintain comprehensive quality documentation including reports, certifications, and traceability records.
 </li>
 <li>
 Develop and deliver QA/QC training programs to enhance quality awareness across departments.
 </li>
 <li>
 Provide leadership, coaching, and performance management to the QA/QC team to ensure continuous development and accountability.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Civil, Industrial, or Mechanical Engineering.
 </li>
 <li>
 Postgraduate certification in Quality Management or ISO Systems is a plus.
 </li>
 <li>
 10+ years of experience in quality assurance/control, with at least 3&ndash;5 years in a managerial role within a manufacturing or precast concrete environment.
 </li>
 <li>
 Strong background in concrete production, materials testing, and international quality standards.
 </li>
 <li>
 Excellent leadership and team management abilities.
 </li>
 <li>
 Strong analytical thinking and problem-solving skills.
 </li>
 <li>
 High attention to detail and commitment to continuous improvement.
 </li>
 <li>
 Effective communication and decision-making skills.
 </li>
 <li>
 In-depth knowledge of QA/QC standards, inspection techniques, and documentation requirements in the precast concrete industry.
 </li>
 <li>
 Familiarity with ISO 9001, ASTM, BS, and related construction quality standards.
 </li>
 <li>
 Experience in audit management and root cause analysis.
 </li>
 <li>
 Proficient in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 <li>
 Experience with ERP or QMS (Quality Management System) software is a plus.
 </li>
 <li>
 Excellent command of English (written and spoken).
 </li>
 <li>
 Ability to lead cross-functional quality initiatives and foster a culture of excellence.
 </li>
 <li>
 Strong organizational and reporting capabilities.
 </li>
 <li>
 Capable of managing multiple projects simultaneously with a focus on quality outcomes.
 </li>
 </ul>
 
 
</div>

QC/ QA Manager

AKY Services Pvt. Ltd

Join Leads Expert BPO as a QA Manager &ndash; Call Center (Night Shift)Location: Rawalpindi / Islamabad Schedule: Monday &ndash; Friday (Night Shift) Salary: Market CompetitiveAbout the RoleAt Leads Expert BPO, quality defines everything we do. We&rsquo;re seeking an experienced and analytical Quality Assurance (QA) Manager to lead our quality operations and uphold our commitment to excellence. In this role, you will monitor agent calls, evaluate performance, and ensure every interaction meets compliance and customer satisfaction benchmarks. If you have a passion for continuous improvement, strong leadership skills, and a sharp eye for detail &mdash; we&rsquo;d love to have you on our team.Key Responsibilities<ul><li>Monitor live and recorded calls to assess quality, compliance, and service standards.</li><li>Evaluate agent performance and ensure adherence to company policies and scripts.</li><li>Provide constructive feedback and coaching to agents and supervisors.</li><li>Identify performance gaps and collaborate with trainers to address them.</li><li>Document quality trends, compliance issues, and training needs.</li><li>Prepare and present detailed quality performance reports to management.</li><li>Recommend and implement process improvements for enhanced efficiency and customer satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or equivalent professional experience.</li><li>Proven experience as a QA Executive, QA Analyst, or similar role in a BPO/call center environment.</li><li>Strong command of English (listening, comprehension, and communication).</li><li>Excellent analytical, problem-solving, and attention-to-detail skills.</li><li>Ability to deliver constructive feedback and motivate teams toward higher standards.</li><li>Solid understanding of call center KPIs, compliance procedures, and quality frameworks.</li></ul>What We Offer<ul><li>Competitive market-based salary.</li><li>Leadership and professional growth opportunities.</li><li>Supportive and collaborative work environment.</li><li>The opportunity to shape quality standards and elevate customer experience.</li></ul>How to ApplyHR Contact: 0333-9739861At Leads Expert BPO, we believe quality is the foundation of lasting success. Join us as a QA Manager and help us set new benchmarks in customer excellence &mdash; one call at a time.Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li><li>Call Center QA: 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Call Center QA Manager

JASARA PMC

JASARA PMC, a leading construction and project management company, is currently seeking a Quality Manager to join our team. As a Quality Manager, you will be responsible for developing and implementing quality control systems and processes to ensure the successful delivery of projects. You will collaborate with project teams to identify and address quality control issues, conduct regular inspections and audits, and develop corrective action plans. The ideal candidate has a strong background in quality management within the construction industry and is highly skilled in implementing quality assurance strategies. Responsibilities <ul><li>Champions "Safety First" value, specifically confident in enacting 'Stop Work' authority, engage in relevant health/safety/wellbeing standards and behaviors.</li><li>Demonstrates leadership behaviors, in line with the company values, at all times.</li><li>Manages, coaches and mentors' junior staff to successfully contribute to the department deliverables.</li><li>Works proactively with District/Project Leadership and teams to implement and deliver assets in line with client Quality processes and guidelines.</li><li>Implements the program quality plans, including project audit to ensure compliance with ISO 9001 and NQA-1 requirements.</li><li>Responsible for review and implementation of Contractual requirements, Project Specifications, Project Quality Plan & job specific procedures, and Quality Management RACI Matrix.</li><li>Validates and verifies Quality Reports and Ensures KPI targets are achieved.</li><li>Manage and track project corrective actions/preventive actions, non-conformances and deviations and progress to closure.</li><li>Work closely with integrated Teams on the project for integrated quality with all key stakeholders.</li><li>Reports quality issues to the Project Quality Leadership and develops appropriate recommendations/resolutions/mitigations as necessary.</li><li>Ensures adherence to all corporate, contractual, ethics and quality standards, policies and procedures.</li><li>Provides outreach oversight and provides coaching and guidance to the quality program activities concerning day to day performance of the work scope.</li><li>Facilitates forming partnerships with key stakeholders and organizations on the project to facilitate achievement of quality objectives.</li><li>Responsible for on-site oversight of all quality compliance among Project teams.</li><li>Assigns work to Quality Engineers, oversees and tracks progress of activities.</li><li>Interviews and selects personnel for assignment as required.</li><li>Maintains clear and concise work standards and goals; provides training and development; completes performance evaluations, conducts employee counselling, takes corrective action as necessary.</li><li>Conducts Quality Management System kick-off meeting for the new Contractors and Consultants.</li><li>Reviews and contributes in PQQs.</li><li>Highlights quality risks, identifies potential issues early, intervenes and facilitates the mitigation or resolution strategies</li></ul><ul><li>Bachelor's degree: Engineering, Construction discipline or a related field, preferred.</li><li>ISO 9001:2015 Internal Auditor (Required)</li><li>Certifications from any Standards authority Body (ACI, API, ASTM, AWS, CSWIP) - desirable.</li><li>6 - 10 min years' relevant in Quality system activities of which 6 years must be in managing quality systems and five (5) years directly relating to the nature of work and the type of facility to be provided under the Project contract.</li><li>Experience in the construction industry with construction and quality assurance/control management experience on mega projects.</li><li>A thorough knowledge of project quality management practices, methods, standards and procedures.</li><li>Experience in leading role responsible for developing or managing project quality management system.</li><li>Flexibility and adaptability in responding to changing business requirements.</li><li>Effectively manages and prioritizes workload and delivers to tight deadlines.</li><li>Demonstrate Strong written and verbal skills in English.</li><li>Managing a team to deliver goal achievement.</li><li>Demonstrate proficient use of software such as (e.g., MS Office) or similar systems</li><li>Knowledge of industry-specific regulations, standards, and best practices.</li></ul>

QA Manager (DB)

CabCall Experts (CCE)

QA ManagerPosition OverviewThe QA Manager will be responsible for overseeing quality assurance processes within the call center to ensure exceptional customer interactions, compliance with client requirements, and continuous performance improvement. This role involves managing QA sessions, providing constructive feedback, and driving quality and productivity across teams.Key Responsibilities&middot; Lead and manage the QA process to ensure adherence to quality standards and client requirements.&middot; Plan and conduct QA sessions, calibration meetings, and performance reviews.&middot; Provide constructive, peer-to-peer coaching and feedback to agents and team leads.&middot; Monitor call quality and evaluate agents based on predefined QA attributes and metrics.&middot; Prepare and maintain detailed QA reports and dashboards using MS Excel.&middot; Collaborate with operations and training teams to identify skill gaps and recommend improvement plans.&middot; Develop and implement strategies to enhance overall quality and productivity.&middot; Stay updated on project-specific requirements and aligns QA standards accordingly.&middot; Ensure timely reporting and presentation of QA findings to management.Key Eligibility Criteria&middot; Minimum 1 year tenure OR proven QA experience in a call center environment.&middot; Strong track record of performance and quality improvement initiatives.&middot; Comprehensive understanding of QA attributes and call center quality metrics.&middot; Peer-to-peer coaching abilities and a proven record of delivering constructive feedback.&middot; Familiarity with project(s) and client-specific requirements.&middot; Excellent written communication skills.&middot; Proficiency in MS Excel and experience with QA reporting tools.&middot; Clear understanding of the QA Manager&rsquo;s role in driving quality improvement and productivity.&middot; Experience in planning and conducting QA sessions and feedback meetings.Skills &amp; Competencies&middot; Strong analytical and problem-solving skills.&middot; Leadership and team management abilities.&middot; Excellent interpersonal and communication skills.&middot; Time management and organizational skills.&middot; Adaptability and proactive approach to process improvements.Educational &amp; Professional Requirements&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).&middot; Relevant QA certifications (if any) will be a plusLocation: Gulberg GreensFull time On-siteWorking Hours : 1pm - 9 pmJob Type: Full-timePay: From Rs70,000.00 per monthApplication Question(s):<ul><li>In your opinion, what are the most common mistakes agents make during calls?</li><li>How would you evaluate an agent&rsquo;s call for compliance with Data Protection rules?</li><li>What&rsquo;s the most impactful QA initiative you have ever implemented?</li><li>Define A.H.T</li></ul>Experience:<ul><li>Quality Assurance : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

QA Manager - Inbound Customer Support

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