qa manager

CabCall Experts (CCE)

QA ManagerPosition OverviewThe QA Manager will be responsible for overseeing quality assurance processes within the call center to ensure exceptional customer interactions, compliance with client requirements, and continuous performance improvement. This role involves managing QA sessions, providing constructive feedback, and driving quality and productivity across teams.Key Responsibilities&middot; Lead and manage the QA process to ensure adherence to quality standards and client requirements.&middot; Plan and conduct QA sessions, calibration meetings, and performance reviews.&middot; Provide constructive, peer-to-peer coaching and feedback to agents and team leads.&middot; Monitor call quality and evaluate agents based on predefined QA attributes and metrics.&middot; Prepare and maintain detailed QA reports and dashboards using MS Excel.&middot; Collaborate with operations and training teams to identify skill gaps and recommend improvement plans.&middot; Develop and implement strategies to enhance overall quality and productivity.&middot; Stay updated on project-specific requirements and aligns QA standards accordingly.&middot; Ensure timely reporting and presentation of QA findings to management.Key Eligibility Criteria&middot; Minimum 1 year tenure OR proven QA experience in a call center environment.&middot; Strong track record of performance and quality improvement initiatives.&middot; Comprehensive understanding of QA attributes and call center quality metrics.&middot; Peer-to-peer coaching abilities and a proven record of delivering constructive feedback.&middot; Familiarity with project(s) and client-specific requirements.&middot; Excellent written communication skills.&middot; Proficiency in MS Excel and experience with QA reporting tools.&middot; Clear understanding of the QA Manager&rsquo;s role in driving quality improvement and productivity.&middot; Experience in planning and conducting QA sessions and feedback meetings.Skills &amp; Competencies&middot; Strong analytical and problem-solving skills.&middot; Leadership and team management abilities.&middot; Excellent interpersonal and communication skills.&middot; Time management and organizational skills.&middot; Adaptability and proactive approach to process improvements.Educational &amp; Professional Requirements&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).&middot; Relevant QA certifications (if any) will be a plusLocation: Gulberg GreensFull time On-siteWorking Hours : 1pm - 9 pmJob Type: Full-timePay: From Rs70,000.00 per monthApplication Question(s):<ul><li>In your opinion, what are the most common mistakes agents make during calls?</li><li>How would you evaluate an agent&rsquo;s call for compliance with Data Protection rules?</li><li>What&rsquo;s the most impactful QA initiative you have ever implemented?</li><li>Define A.H.T</li></ul>Experience:<ul><li>Quality Assurance : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

QA Manager

Finastra

<div><h1 class="jobSectionHeader">Who are we? 
</h1> 
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
<div>What will you contribute?
 
 
Managing operations, billability, performance of QA engineers.
 
 
Responsibilities &amp; Deliverables:
 
Your deliverables will include, but are not limited to, the following:
 
<ul><li>Allocation of resources to projects
</li></ul></div><ul><li>Eye on billability target
</li></ul><ul><li>Created efficiencies
</li></ul><ul><li>Ensure KPIs and performance 
</li></ul><div> 
 
Required Experience:
 
<ul><li>Functional knowledge of Payments and industry - 10years +
</li><li>Experience in GPP - 10years+
</li></ul></div><ul><li>Expertise in implementation testing, scope definition, gaps and planning QA 15years+
</li></ul><ul><li>Experience in managing performance of teams of size 15
</li></ul>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: 
 
&middot; Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
&middot; Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
&middot; Medical, life &amp; disability insurance, retirement plan, lifestyle and other benefits*
&middot; ESG: Benefit from paid time off for volunteering and donation matching.
&middot; DEI: Participate in multiple DE&amp;I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
&middot; Career Development: Access online learning and accredited courses through our Skills &amp; Career Navigator tool.
&middot; Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. 
<div> 
<ul><li>Specific benefits may vary by location.
</li></ul></div>At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!</div>

Facilitative Employment Services (Private) LIMITED

QA ManagerTimings: Morning (Monday to Saturday)Location: Cantt LahoreRole and Responsibilities:The Quality Control professional will be expected to undertake the following responsibilities:&#9679; Work closely with manufacturers:&#9675; Work on execution and maintenance of quality control across all productcategories of the company&rsquo;s production&#9675; Oversee sample construction for new developments, deliver high quality sampleswith minimal cost and quick turnaround time&#9675; Oversee orders from inception to completion ensuring the quality expectationsare met in a timely manner&#9675; Conduct field visits to all manufacturing facilities to make sure productdevelopment is in line with expectations of quality, time and cost&#9675; Manage all product quality requirements with respect to company standards&#9675; Communicate with factories/operators on each step in the manufacturing processto proactively achieve high quality standards and avoid damages or wastages&#9679; Oversee production of client orders:&#9675; Be on ground at the manufacturing facility to ensure quality requirements are metat every stage of production&#9675; Manage the company&rsquo;s QC team and make sure each product is delivered in linewith expectations at each stage of the manufacturing process&#9675; Be responsible for the documentation, recording and reporting of all requiredquality controls for each order&#9675; Conduct in-depth reporting of errors, troubleshooting of issues and reporting ofresults/corrections&#9675; Make sure each order is executed in a timely manner without any compromise onthe quality of the products&#9675; Ensure that the exact required quantity of units in each order are fulfilled in atimely manner, without excessive wastage&#9675; Make sure that upon completion, each order is presented in an impressive andpristine manner&#9675; Make sure each outgoing unit/product is up to the quality standards of thecompany and per the client&rsquo;s expectations&#9679; Work closely with other teams in the company:&#9675; Make sure each client inquiry is studied before execution to avoid any confusionor discrepancy in execution&#9675; Provide guidance on fabrics, materials and fit based on customer needs&#9675; Work closely with the management and procurement teams to ensure highestlevel and quality of output for the companyThe Quality Control professional is expected to have the following skills / experience:&#9679; 7+ years of experience working for a manufacturing setup or export setup in the textile industry where they were directly responsible in the production and quality control process&#9679; Thorough knowledge of quality parameters and problem solving skills in quality issues across garment manufacturing&#9679; Deep understanding of fabrics, trims, design elements, and stitching techniques and silhouettes&#9679; Have deep knowledge of international quality standards and requirements in the industry&#9679; Responsible individual, must have the ability to meet and maintain the company&rsquo;s quality parameters with ownership to their role and responsibility&#9679; Ability to comprehend customer tech packs and garment manufacturing requirements&#9679; Motivated, team player who is able to communicate well and has good work ethicJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Architecture In Motion

<div>Position:

QA Manager 
Location:

Remote (Full-time, Work from Home &ndash; EST Time Zone) 
Division:

Digital Solutions &amp; Innovation (DSI) 
Reports To:

Director, Digital Solutions &amp; Innovation 
About the Role

Architecture in Motion Inc. (AIM) is seeking an experienced and visionary QA Manager to lead our Quality Engineering department within the Digital Solutions &amp; Innovation (DSI) division. 
The successful candidate will bring 15+ years of Quality Assurance experience with a strong background in test automation frameworks, CI/CD integration, and Agile delivery environments. This role combines strategic leadership and hands-on technical expertise &mdash; ensuring all AIM products and platforms are delivered with the highest quality standards. 
As a core member of the DSI leadership team, the QA Manager will collaborate with Application Development, Cloud &amp; DevOps, and Product teams to define and enforce QA standards across the enterprise. 
Key Responsibilities 
Strategic Leadership
<ul>
<li>Define and implement AIM&rsquo;s overall QA strategy, processes, and metrics aligned with DSI delivery objectives.</li>
<li>Lead and mentor a distributed team of QA Automation Analysts and Test Engineers.</li>
<li>Collaborate with Application Development, Cloud &amp; DevOps, and Product teams to embed quality throughout the SDLC.</li>
<li>Establish a Center of Excellence (CoE) for Quality Engineering to standardize automation and testing practices across all projects.</li></ul> 


Automation &amp; Tools
<ul>
<li>Design, implement, and maintain automation frameworks using Playwright, Cypress, and Selenium.</li>
<li>Integrate automated testing into CI/CD pipelines for continuous deployment and validation.</li>
<li>Evaluate and recommend emerging QA tools and technologies to enhance testing efficiency and coverage.</li>
<li>Drive adoption of API-level and performance testing frameworks to ensure platform reliability.</li></ul> 


Quality Assurance &amp; Delivery
<ul>
<li>Oversee end-to-end testing activities including functional, regression, integration, performance, and security testing.</li>
<li>Define quality metrics and reporting dashboards for leadership visibility.</li>
<li>Ensure QA processes support compliance with security, privacy, and regulatory requirements.</li>
<li>Manage release readiness assessments and coordinate sign-off with Product Owners and DevOps leads.</li></ul> 


Collaboration &amp; Governance
<ul>
<li>Partner with Product, Development, and DevOps to plan test coverage and manage risk-based testing.</li>
<li>Lead defect triage meetings, identify root causes, and track quality improvements.</li>
<li>Drive a culture of accountability and continuous improvement in quality assurance.</li></ul> 


Qualifications &amp; Skills

Education 
<ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or a related discipline.</li></ul> 


Experience 
<ul>
<li>
15+ years of experience in Quality Assurance, with at least 7 years in QA leadership or management roles.</li>
<li>Proven expertise in test automation using Playwright, Cypress, and Selenium.</li>
<li>Strong understanding of Agile/Scrum, CI/CD, and DevOps workflows.</li>
<li>Experience managing large QA teams (20+ members) across multiple enterprise projects.</li>
<li>Excellent understanding of test strategy, planning, execution, and metrics-driven reporting.</li>
<li>Demonstrated ability to collaborate across distributed and cross-functional teams.</li></ul> 


Technical &amp; Leadership Skills 
<ul>
<li>
Expertise in automation frameworks and continuous testing.</li>
<li>Proficiency with Jira, Azure DevOps, and related QA management tools.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Outstanding leadership, communication, and stakeholder management skills.</li></ul> 


Why Join AIM
<ul>
<li>Lead and scale a growing Quality Engineering practice in a global digital solutions company.</li>
<li>Collaborate with cutting-edge teams building applications in .NET, MAUI, Blazor, and Cloud-native environments.</li>
<li>Full-time remote role aligned with the EST time zone.</li>
<li>Competitive compensation and career growth within a dynamic, innovation-driven organization.</li></ul> 


Architecture in Motion Inc. (AIM) 

Empowering Digital Transformation through Innovation, Quality, and Excellence.</div>

QA Manager (Remote)

Niagara Bottling

<div>At Niagara, we&rsquo;re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:<ul><li>
Work in an entrepreneurial and dynamic environment with a chance to make an impact.</li><li>
Develop lasting relationships with great people.</li><li>
Have the opportunity to build a satisfying career.</li></ul>
We offer competitive compensation and benefits packages for our Team Members.
Plant QA Manager
Administers policies and programs ensuring that organizational products and processes meet established quality standards. Implement quality standards, ensures and executes compliance on every stage of the process.
Essential Functions<ul><li>
Lead the facility in all Food Safety, Packaging Quality and Product Quality related activities.</li><li>
Serve as the primary plant liaison within the facility for all Company Quality Assurance Initiatives, Niagara Corporate Quality and Third Party Audits</li><li>
Trend analytical data and develop initiatives to improve plant performance against Niagara quality measures and ensure plant compliance with company and regulatory standards</li><li>
Track, analyze, and lead root cause analysis for all quality and customer complaint issues within the plant</li><li>
Ensure compliance and record keeping for all mandated quality checks, testing, sampling and sanitation activities within the plant</li><li>
Monitor the microbiological program; collect and conduct microbiological analysis of product and process samples when necessary</li><li>
Perform water testing equipment evaluations and calibrations</li><li>
Conduct regular reviews of the facility&rsquo;s Pre-requisite Programs, GMP Compliance and Sanitation Compliance</li><li>
Serve as the facility Food Safety Program Coordinator, HACCP Coordinator and SQF Practitioner</li><li>
Manage budgeting, purchasing and inventory of QA operating supplies such as filters, chemicals and lab supplies</li><li>
Monitor the performance and competencies of plant QA staff and provide leadership, coaching, discipline and development as needed</li><li>
Assist the Research &amp; Development team with formulation adjustments, product evaluations, and product launch activities</li><li>
Maintain a safe work environment and support all plant safety programs</li><li>
Assist with weekend and holiday coverage as needed</li><li>
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.</li></ul>
Qualifications<ul><li>
Minimum Qualifications:<ul><li>
6 Years &ndash; Experience in Field or similar manufacturing environment</li><li>
6 Years &ndash; Experience in Position</li><li>
4 Years &ndash; Experience managing people/projects</li></ul></li></ul>
 *experience may include a combination of work experience and education<ul><li>
Computer literate with proficiency in, but not limited to: Microsoft Office Applications, Visio, Oracle Business Systems, Infinity QS, etc</li><li>
Detail-Oriented with Excellent Oral and Written Communication Skills</li><li>
Knowledge of water chemistry, microbiological analysis methods, chemical analysis methods, laboratory systems and beverage sanitation practices</li><li>
Demonstrated ability to use data for creative problem solving, experience using statistical software packages</li></ul><ul><li>
Preferred Qualifications:<ul><li>
10+ Years&ndash; Experience in Field or similar manufacturing environment</li><li>
10+ Years &ndash; Experience working in Position</li><li>
6 Years &ndash; Experience managing people/projects</li></ul></li><li>experience may include a combination of work experience and education</li></ul>
Competencies
This position embodies the values of Niagara&rsquo;s LIFE competency model, focusing on the following key drivers of success:<ul><li>
Lead Like an Owner<ul><li>
Manages a safe working environment, accurately documents safety related training, and effectively communicates safety incidents</li><li>
Provides strategic input and oversight to departmental projects</li><li>
Makes data driven decisions and develops sustainable solutions</li><li>
Skilled in reducing costs and managing timelines while prioritizing long run impact over short term wins</li><li>
Makes decisions by putting overall company success first before department/individual success</li><li>
Leads/facilitates discussions to get positive outcomes for the customer</li><li>
Makes strategic decisions which prioritize the needs of the customer over departmental/individual goals</li></ul></li><li>
InnovACT<ul><li>
Continuously evaluates existing programs and processes, and develops new initiatives to increase efficiency and reduce waste</li><li>
Creates, monitors, and responds to departmental performance metrics to drive continuous improvement</li><li>
Communicates a clear vision, organizes resources effectively, and adjusts the strategy as needed when managing change</li></ul></li><li>
Find a Way<ul><li>
Demonstrates ability to think analytically and synthesize complex information</li><li>
Effectively delegates technical tasks to subordinates</li><li>
Works effectively with departments, vendors, and customers to achieve organizational success</li><li>
Identifies opportunities for collaboration in strategic ways</li></ul></li><li>
Empowered to be Great<ul><li>
Makes hiring decisions primarily based on culture fit and attitude, and secondarily based on technical expertise</li><li>
Engages in long term talent planning</li><li>
Provides opportunities for the development of all direct reports</li><li>
Understands, identifies, and addresses conflict within own team and between teams</li></ul></li></ul>
Education<ul><li>
Minimum Required:<ul><li>
Bachelor's Degree in Food Science/Technology, Chemistry, Microbiology, Engineering or other related field</li></ul></li><li>
Preferred:<ul><li>
Master's Degree in Food Science/Technology, Chemistry, Microbiology, Engineering or other related field</li></ul></li></ul>
Certification/License:
<ul><li>Required: N/A</li><li>
Preferred: HACCP Certification</li></ul>
Foreign Language
<ul><li>Required: None Required</li><li>
Preferred: None Required</li></ul>
Benefits
https://careers.niagarawater.com/us/en/benefits
* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a r&eacute;sum&eacute; into this career site or to a hiring manager does so with the understanding that the applicant's r&eacute;sum&eacute; will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit r&eacute;sum&eacute; to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit r&eacute;sum&eacute; into this career site to be eligible for placement fees.
Niagara Plant Name 
KANSAS CITY</div>

Plant QA Manager

<div>The QA Manager in a food manufacturing plant will lead and drive an efficient and robust food safety program. This position is responsible for product safety, quality, legality, regulatory compliance and customer requirements. 
Key Responsibilities 
 
<ul><li>Provide leadership in consumer and product safety, product quality, regulatory, and technical excellence</li><li>
Manage multiple objectives and assuring the safety and quality of all products that leave manufacturing facility while balancing the needs of production</li><li>
Manage the internal auditing program, assessing the performance of the quality system, reporting its effectiveness to the management, and proposing actions for improvement</li><li>
Communicate site quality vision/state of quality to plant management</li><li>
Enable and maintain a culture of quality awareness and compliance in the plant</li><li>
Work with the plant leadership team to ensure all quality programs and systems are implemented</li><li>
Maintain robust food safety program (e. g., HACCP, BRC or SQF)</li><li>
Ensure compliance/audit readiness review all quality systems and Quality Programs annually</li><li>
Track, report, and review the Quality Performance Indicators on a regular basis to drive continuous improvement</li><li>
Manage regulatory relationships and inspections</li><li>
Ensure adherence to good hygienic practice, pest management programs, cleaning procedures, and clear zoning principles in the factory</li><li>
Develop and train plant quality and sanitation team</li><li>
Build and document knowledge about the latest methods, trends, and developments in food safety and quality assurance for the pertinent products</li><li>
Ownership of customer/consumer complaint investigation and resolution</li><li>
Conduct effective root cause analysis and implement corrective action and prevention action</li><li>
Ensure that products are produced to specification to meet safety, quality, and regulatory requirements</li><li>
Work Safety Ensures that all tasks and functions of position are performed in a safe manner at all times and that all procedures and requirements are properly followed to accomplish assigned tasks</li></ul>
Qualifications<ul><li>
Four-year degree in Food Science, Quality, or other relevant scientific discipline preferred; equivalent experience in lieu of a degree will also be considered</li><li>
Five years of relevant job experience</li><li>
Must have prior supervisor and manager level experience in a manufacturing environment</li><li>
Strong verbal communication skills</li><li>
Mathematical aptitude</li></ul></div>

QA Manager - Food Manufacturing

GRID

<div>
 
 Grid Properties is a leading real estate company in the UAE, specializing in innovative, high-quality residential and commercial projects. We are committed to delivering excellence in design, construction, and customer experience
 
 
 
 
 
 
 Role Overview
 
 
 
 The QA/QC Manager will be responsible for developing, implementing, and managing quality assurance and quality control systems across Grid Properties&rsquo; projects. The role ensures compliance with
 
 ISO standards
 
 , local regulations, and company policies, while upholding the highest standards of construction quality.
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop, implement, and monitor
 
 QA/QC policies, procedures, and manuals
 
 in line with ISO standards.
 </li>
 <li>
 Ensure all projects adhere to
 
 quality management systems
 
 , statutory requirements, and client expectations.
 </li>
 <li>
 Oversee inspection and testing activities for civil, architectural, and MEP works.
 </li>
 <li>
 Conduct
 
 internal audits
 
 and coordinate with external auditors for ISO certification and renewals.
 </li>
 <li>
 Manage material submittals, approvals, and ensure compliance with project specifications.
 </li>
 <li>
 Lead QA/QC teams in conducting inspections, site surveillance, and ensuring corrective actions are implemented.
 </li>
 <li>
 Liaise with contractors, consultants, and internal stakeholders to resolve quality-related issues.
 </li>
 <li>
 Provide technical guidance, training, and mentoring to site QA/QC engineers and inspectors.
 </li>
 <li>
 Prepare and submit
 
 QA/QC reports, NCRs, and corrective/preventive action plans
 
 .
 </li>
 <li>
 Drive continuous improvement initiatives in construction processes and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Civil Engineering
 
 .
 </li>
 <li>
 
 8+ years of experience
 
 in QA/QC within the real estate or construction industry in the UAE/GCC.
 </li>
 <li>
 Strong knowledge of
 
 ISO 9001 standards
 
 and quality management systems.
 </li>
 <li>
 Proven track record of managing QA/QC in large-scale residential and commercial developments.
 </li>
 <li>
 Excellent understanding of UAE building codes, regulations, and international best practices.
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills.
 </li>
 <li>
 ISO Lead Auditor certification (preferred).
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Opportunity to be part of a growing and innovative real estate company.
 </li>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Career growth and professional development within a dynamic environment.
 </li>
 </ul>
</div>

QA/QC Manager

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