qa specialist

CareCloud

<div></div><div><div>Department: MARKETING Experience: 2 YearsDeadline: April 30, 2026Location: Rawalpindi, Pakistan</div><div><h4 class="jobSectionHeader">
Job Profile</h4><div>
Job Summary 
We are seeking a Content QA Specialist with strong knowledge of medical and healthcare terminology to review and ensure the accuracy, quality, and compliance of healthcare-related content before publication.
<div>Key Responsibilities 
<ul><li>Review and proofread healthcare and medical content including blogs, ebooks, whitepapers, landing pages, and website copy.</li><li>Ensure accuracy of medical terminology, facts, statistics, and references used in the content.</li><li>Check grammar, spelling, readability, and clarity of content.</li><li>Ensure all content follows brand voice, editorial guidelines, and SEO best practices.</li><li>Verify sources and references for credibility.</li><li>Collaborate with writers and marketing teams to improve content quality.</li><li>Identify inaccuracies or inconsistencies and provide feedback for corrections.</li></ul></div> 

</div><div><h4 class="jobSectionHeader">
Tools / Skills</h4><div><ul><li>2&ndash;3 years of experience in content editing, proofreading, or quality assurance.</li><li>Strong knowledge of medical and healthcare terminology.</li><li>Excellent grammar, editing, and proofreading skills.</li><li>Familiarity with SEO content guidelines and digital publishing standards.</li><li>Strong attention to detail and analytical skills.</li></ul></div></div></div></div>
 <div><h5 class="jobSectionHeader">Additional Information</h5><div><div>
Total Position(s)
1 Positions</div><div>
Gender
Does not matter</div><div>
Minimum Education
Bachelors Degree</div><div>
Degree Title
Bachelors Degree</div><div>
Shift
Evening</div><div>
Nature of Job
Work From Office</div></div></div>

Content QA Specialist

Genentech

<div><h3 class="jobSectionHeader">The Position</h3>
Two Principal QA Specialist positions are available: one will focus on Compounding, Filling, and Inspection, and the other will support Packaging and Labelling.
Welcome to Holly Springs, North Carolina&mdash; home to Roche/Genentech's largest-ever investment: a $2B greenfield start-up where next-generation technology, high-performing teams and Operational Excellence converge to create the global standard for high-volume, highly-efficient Drug Product manufacturing.
The facility's core is defined by Innovation - leveraging advanced automation, robotics, digital tools, real-time data analytics, and simple, streamlined processes to produce the highest quality medicines. This plant meets today&rsquo;s demand for CVRM (Cardiovascular, Renal, and Metabolism) medicines and is scalable to grow with the portfolio, which focuses on next-generation metabolic medicines specifically targeting the global obesity epidemic and Type 2 diabetes. This is a fast-paced, entrepreneurial environment with a high-level of accountability, with planned launch in 2028.
Are you a problem-solver and change-agent who thrives in a Team environment, eager to tackle the most complex manufacturing challenges? If so, this is a once-in-a-lifetime opportunity to launch a state-of-the-art facility from the ground-up and shape the culture of our organization for the next generation.
Join us in Holly Springs, where you won't just build a plant&mdash;you will build the future of medicine.
The Opportunity
 We are looking for a highly impactful Principal QA Specialist with extensive experience, a robust risk-based operational focus, and a strong compliance mindset. This critical role is essential for guaranteeing the delivery of top-quality products, consistently meeting global regulatory requirements and Roche's stringent internal standards.
In this role you will be a member of the QA team providing quality oversight for manufacturing and supporting processes, specifically for Compounding, Filling, and Inspection. You will manage end-to-end quality for these areas, collaborating closely with diverse partners, including MSAT, Operations, Warehouse, Engineering, Quality, QC, and Global teams, to guarantee strict adherence to all quality standards.
This position is a unique opportunity to embed quality into the site's operational design, support a continuous improvement culture, and drive operational excellence in accordance with Good Manufacturing Practices, establishing Holly Springs as a center of excellence for aseptic drug product manufacturing.
What You&rsquo;ll Do<ul><li>
Quality by Design: Support the establishment and implementation of operational procedures for Compounding, Filling and Inspection or Assembly and Packaging, ensuring appropriate risk-based controls are in place to embed &ldquo;Quality by Design&rdquo; into operational processes.</li><li>
Quality Management: Approve procedures and drive continuous improvement by regularly assessing and refining processes and procedures to maximize efficiency and effectiveness.</li><li>
Digital Quality: Work closely with the MES and SAP teams to design recipes and Manufacturing Batch Records and ensure master data aligns with validated process parameters.</li><li>
Release by Exception: Design the logic for Release by Exception, defining which critical process parameters must be automatically verified to allow for accelerated batch disposition.</li><li>
Design &amp; Commissioning Phase: Support equipment and process design reviews, FAT, SAT and commissioning activities to design fit for purpose, lean, operational processes in advance of PQ.</li><li>
Investigations: Support or lead complex investigations, determining root causes and ensuring the implementation of effective Corrective and Preventive Actions. Utilize advanced tools to move beyond &quot;human error&quot; and identify true systemic vulnerabilities. Approve Deviations and CAPAs.</li><li>
Technical Expert &amp; Problem Solver: Act as a subject matter expert and provide guidance on matters related to Compounding, Filling and Inspection or Assembly and Packaging, monitoring data and trends and identifying areas for improvement.</li><li>
Inspection support: Support inspection readiness, participate during regulatory inspections and support review/approval of the dossier sections.</li><li>
Compliance and Product Release: Participate in equipment and process risk assessments, approve change controls and perform release of incoming goods and manufactured products</li><li>
Manufacturing Process Oversight (Compounding, Filling and Inspection): Provide direct oversight of dispensing, compounding, filling, visual inspection and process support operations, including oversight of cleanroom processes and behaviors, sterilization cycles and validation activities.</li><li>
Manufacturing Process Oversight (Assembly and Packaging): Provide direct oversight of device assembly and packaging and process support operations, including labelling, serialization and validation activities.</li><li>
Digital Footprint: Serves as the Quality Assurance Owner and approver for supporting applications that enable the digital transformation of shop-floor processes, replacing traditional paper documentation.</li></ul>
Who You Are<ul><li>
You possess a Bachelor&rsquo;s degree in a scientific discipline (a graduate or higher-level degree strongly preferred).</li><li>
Minimum of 8&ndash;10 years in a GxP environment, with at least 4 years of sterile drug product manufacturing experience or Device assembly and packaging experience in either a manufacturing, QA Operations or MSAT role.</li><li>
You are a strategic and systems thinker with a compliance focus, anticipating technology trends and driving excellence in execution, delivering operationally implementable solutions.</li><li>
Advanced GMP and quality regulation knowledge with experience participating in global regulatory inspections (FDA, EMA).</li><li>
You have expertise in Quality Assurance, demonstrated by your successful oversight of critical quality systems, including deviation management, CAPA, and product release processes.</li><li>
You have experience leading complex investigations and have strong technical writing skills.</li><li>
You excel at embedding operational excellence in complex, large-scale manufacturing environments.</li><li>
You have experience implementing and driving a continuous improvement culture.</li><li>
Good understanding of Annex 1 and how to operationally comply with these regulatory requirements.</li><li>
Hands-on experience with SAP and MES. You should be able to explain how a &quot;Business Process&quot; translates into a &quot;Digital Recipe.&quot;</li><li>
You are able to work in a dynamic and fast-paced environment while always ensuring the highest quality and safety standards.</li></ul>
The expected salary range for this position based on the primary location for this position of Holly Springs, North Carolina is $114,700 - $212,900. Actual pay will be determined based on experience, level, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.
Link to Benefits
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.</div>

Principal QA Specialist (Manufacturing QA), CVRM

The Children s Choice

<div>Join our family at Children's Choice Inc. and make an impact in your community.
Qualifications:
Bachelor&rsquo;s Degree from an accredited educational institution
Word processing skills; excellent proofreading skills;
Familiarity with computer programs, like 365, electronic records systems, database programs, and graphics programs.
Excellent communication skills.
Valid drivers and a legally registered and Insured vehicle that can be used on Agency business
Must be able to communicate effectively in English (US) in both verbal and written form
ESSENTIAL TASKS:<ul><li>
Assist with maintaining client database/electronic records system and troubleshooting issues with the system, and creation of data forms within the system</li><li>
Coordinate with each Program Coordinator to ensure the accuracy of the monthly resource parent billing and the contracts billing</li></ul><ul><li>
Maintain and distribute accurate weekly client census reports</li><li>
Reconcile monthly Referral, Placement and/or invoicing lists provided by contracting entities.</li><li>
Review client database/electronic records to ensure complete, accurate and comprehensive according to agency policy, practice and contractual standards.</li><li>
Utilize database/electronic records system to conduct regular file reviews, complete file review reports and submit to General Counsel. File reviews conducted to ensure compliance with all contractual, regulatory, legal and agency requirements.</li><li>
Review files to help identify risk, potential or current, and then propose mitigation ideas to General Counsel.</li><li>
Attend meetings as required by the CFO and/or General Counsel</li><li>
Participate in supervision meetings with CFO.</li></ul><div>
If you are interested in making a difference and joining our team, we'd love to hear from you.</div><div>
To APPLY and learn more about us please visit us at https://www.childrenschoice.org/</div><div> 
Children's Choice prohibits discrimination on the basis of race (to include hair type, hair texture, or hair style), color, religious creed (to include all aspects of religious observances and practice, as well as belief), disability, ancestry, national origin, age (40 and over), or sex (to include pregnancy status, childbirth status, breastfeeding status, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex), and retaliation. Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.</div></div>

Database Management and QA Specialist

GoStudent

<div>The Role at a Snapshot

You will be embedded in our Global Support Hub in Istanbul, focused on ensuring the quality of our customer-facing support interactions and helping turn customer feedback into tangible improvements. You'll work across support channels, own feedback collection and analysis, and translate insights into campaigns that improve the customer experience at scale

Location 
Istanbul (hybrid) or Turkey (remote)

Your Role in Our Mission:
<ul>
<li>Review and score agent interactions across support channels (chat, phone, email) against defined quality frameworks</li>
<li>Identify patterns in agent performance, flag recurring issues, and share structured feedback with team leads</li>
<li>Participate in calibration sessions and help maintain consistency in QA scoring</li>
<li>Analyse customer feedback across channels &mdash; including post-interaction CSAT, NPS, public reviews (TrustPilot, Google), and call transcripts</li>
<li>Manage operational feedback pipelines and own the follow-up workflows for customer feedback tickets</li>
<li>Identify friction points in the customer journey and proactively propose improvements backed by data</li>
<li>Support the design and execution of CRM campaigns tied to customer experience touchpoints &mdash; feedback collection, re-engagement flows, review solicitation</li>
<li>Monitor campaign performance and contribute to optimisation based on engagement and customer outcomes</li>
</ul>
What will you bring:
<ul>
<li>1&ndash;2 years of experience in customer experience, quality assurance, CRM, or a related field</li>
<li>Strong analytical mindset &mdash; comfortable working with data, spotting trends, and drawing clear conclusions</li>
<li>Highly organised and able to manage multiple workstreams simultaneously</li>
<li>Clear and structured communicator in both English and Turkish (native Turkish required)</li>
<li>Hands-on experience with CRM or marketing automation tools (HubSpot, Customer.io, or similar) is a plus</li>
<li>Familiarity with customer feedback methodologies (NPS, CSAT) is a plus</li>
<li>Genuine curiosity about why customers feel the way they do &mdash; and motivation to act on it</li></ul> 


Our way to develop your full potential:
<ul>
<li>Flexible &amp; focused working: Benefit from our hybrid working model with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.</li>
<li>We grow together: Continue your career with clear development paths and our Spark! Growth &amp; Development program. Get access to 1000s of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions. Take advantage of 30 free learning sessions to experience GoStudent for yourself</li>
<li>Work Smart, Play Hard: Our regular team and office events ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.</li>
<li>Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.</li></ul> 


Openness Statement

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page &quot;who we are&quot;! 


If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 
Please upload your CV in PDF format, preferably in English as DOC format may not be supported. 
Disclose Privacy &amp; Compliance Information</div>

QA & CX Specialist

Addus HomeCare

<div><div>Position Summary: This position will be responsible for will conducting in-home visits at clients' homes to monitor and report on the quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.
Location: Ambercare 3870 Foothills Road Las Cruces, NM 88011
Schedule: Monday Through Friday - 8am - 5pm. (Home Visits and Office work)
At Ambercare/Addus we offer our team the best:<ul><li>
Medical, Dental and Vision Benefits</li><li>
Company matched 401K</li><li>
Continued Education</li><li>
Bonus</li><li>
PTO Plan</li><li>
Retirement Planning</li><li>
Life Insurance</li><li>
Employee discounts</li></ul>
Essential Duties:<ul><li>
Monitors client&rsquo;s condition and performance of duties by Home Care Aides</li><li>
Maintains all company and Department on Aging rules, regulations, and standards</li><li>
Conducts home visits to new clients to welcome and review the Welcome Packet</li><li>
Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed</li><li>
Prepares and completes accurate evaluation reports and case notes as needed</li><li>
Maintains schedules to assure timely completion of all assigned home visits</li><li>
Attends weekly branch meetings</li><li>
Maintains a high degree of confidentiality at all times due to access to sensitive information</li><li>
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department</li><li>
Follows all Medicare, Medicaid, and HIPAA regulations and requirements</li><li>
Abides by all regulations, policies, procedures and standards</li><li>
Performs other duties as assigned</li></ul>
Performance Responsibilities:<ul><li>
Maintain positive internal and external customer service relationships</li><li>
Maintains open lines of communication</li><li>
Plans and organizes work effectively and ensures its completion</li><li>
Meets all productivity requirements</li><li>
Demonstrates team behavior and promotes a team-oriented environment</li><li>
Actively participates in Continuous Quality Improvement</li><li>
Represents the organization professionally at all times</li></ul>
Position Requirements &amp; Competencies:<ul><li>
Minimum of 4 years&rsquo; experience working in the field of senior services, or related social service</li><li>
Must demonstrate strong interpersonal and communication skills</li><li>
Represents the organization professionally at all times</li><li>
Must be client focused and customer service driven</li><li>
Computer experience &ndash; Microsoft Word and Excel</li><li>
Must have reliable transportation, valid driver&rsquo;s license and insurance for travel within the branch service areas</li></ul>
To apply via text, text 10667 to 334-518-4376
#ACADCOR #CBACADCOR #DJADCOR #IndeedADCOR</div>
Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.</div>

Bilingual QA Specialist (Home Care QA Visits)

Aldevron

<div>Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Aldevron, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we&rsquo;re all united by a shared commitment to innovate for tangible impact.
You&rsquo;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&rsquo;s system of continuous improvement, you help turn ideas into impact &ndash; innovating at the speed of life.
At Aldevron, we deliver world-class CDMO services that accelerate the development of groundbreaking therapies. Our mission is to be the engine of innovation for genomic medicine pioneers. As a member of our team, you&rsquo;ll help bring life-changing innovations to life&mdash;impacting millions around the world. We bring together deep scientific expertise, an unwavering commitment to quality, and a collaborative spirit to drive progress. Whether you're launching your career or bringing years of experience, we value the unique perspective you bring. Join us and become part of a mission-driven team advancing science and unlocking human potential&mdash;one discovery at a time.
Learn about the Danaher Business System which makes everything possible.
This position is part of the Quality Assurance department located in Madison, WI and will be an on-site position. At Aldevron, we combine best-in-class products and service with the ideal operating environment to lay the groundwork for vital new discoveries worldwide. As a member of the Quality Assurance team, you will report to the Quality Manager and serve as a peer leader and Subject Matter Expert. In this role, you will lead deviation and CAPA activities, and oversee the review and release of final products.
In this role, you will have the opportunity to:<ul><li>
Lead, mentor, and train Quality Assurance staff, serving as the subject matter expert</li><li>
Lead quality events and CAPAs, drive to root cause, and contribute to continuous improvement initiatives</li><li>
Author, maintain, and continuously improve SOPs Quality Systems and Quality Assurance</li><li>
Create the working schedule for Quality Assurance staff, review and monitor daily work, and track weekly performance metrics</li><li>
Provide front-room support during audits (ISO 13485, internal, and client audits)</li></ul>
The essential requirements of the job include:<ul><li>
6 years experience in an ISO 13485 and/or GxP environment</li><li>
3 years experience with root cause analysis and/or technical writing</li><li>
Bachelor of Science in Biology, Biochemistry, or related field required</li></ul>
It would be a plus if you also possess previous experience in:<ul><li>
MasterControl eQMS and Dynamics 365 ERP software</li><li>
Background in Continuous Improvement and/or Lean Manufacturing</li></ul>
Aldevron, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it&rsquo;s a health care program or paid time off, our programs contribute to life beyond the job.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

QA Lead Specialist

Tyndale Company, Inc.

<div>
 The Tyndale Company is seeking a Customer Service Quality Assurance Specialist to join the dynamic customer service department! The CS Quality Assurance Specialist plays a critical role in ensuring the delivery of exceptional, consistent, and compliant customer experiences across all service channels. This position is responsible for quality auditing, performance analysis, training support, and proactive collaboration with management and internal teams. The ideal candidate is detail and goal oriented, data-driven, and passionate about driving service excellence through continuous improvement, accountability, and team development.
 
 
 
 HYBRID/REMOTE:
 
 Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day per week, and 4 days per week remotely. To be considered, candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX (City Centre).
 
 
 
 About Tyndale
 
 
 
 The Tyndale Company is a private, 9x Top Workplace winner in PA and 5x winner in TX, and an industry leading national supplier of arc-rated flame-resistant clothing (FRC) to the energy sector &ndash; including utilities, oil and gas, transportation, chemical manufacturing, and NFPA 70E markets. We&rsquo;re a family-owned business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. We&rsquo;re the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct detailed audits of customer interactions across voice, chat, and email to evaluate accuracy, compliance, professionalism, and alignment with organizational and department standards.
 </li>
 <li>
 Maintain and enhance quality assurance frameworks, scorecards, and calibration sessions to ensure consistent measurement and fair evaluation.
 </li>
 <li>
 Benchmark agent and team performance against internal KPIs and industry best practices to identify gaps and opportunities for improvement.
 </li>
 <li>
 Provide data-driven feedback and coaching support to frontline agents and deliver to management.
 </li>
 <li>
 Support the design and delivery of comprehensive training programs including onboarding, upskilling, and refresher initiatives.
 </li>
 <li>
 Translate QA findings and customer trends into targeted training content and improvement plans.
 </li>
 <li>
 Conduct 1:1 coaching sessions and facilitate group training workshops to drive continuous learning and skills enhancement.
 </li>
 <li>
 Evaluate training effectiveness using performance metrics such as QA scores, productivity, and CSAT.
 </li>
 <li>
 Serve as a key escalation point for complex, high-visibility, or sensitive customer issues.
 </li>
 <li>
 Apply sound judgment and empathy to resolve escalations while preserving customer trust and brand integrity.
 </li>
 <li>
 Document resolution outcomes and provide proactive communication to all stakeholders.
 </li>
 <li>
 Capture insights from escalations to inform process improvements and future training.
 </li>
 <li>
 Analyze customer feedback, performance metrics, and audit findings to identify trends, pain points, and root causes.
 </li>
 <li>
 Partner with internal teams to develop and implement process improvements that drive efficiency, accuracy, and customer satisfaction.
 </li>
 <li>
 Collaborate with leadership to evaluate and enhance standard operating procedures (SOPs) and workflows.
 </li>
 <li>
 Ensure clear communication of changes to frontline teams and ensure they are reflected in knowledge management systems.
 </li>
 <li>
 Track and report on key performance indicators (CSAT, QA scores, FCR, AHT, training completion rates, etc.).
 </li>
 <li>
 Conduct benchmarking analysis to assess performance against internal goals and external standards.
 </li>
 <li>
 Provide regular reporting to leadership with actionable insights and recommendations.
 </li>
 <li>
 Use performance data to guide coaching priorities and training development.
 </li>
 <li>
 Partner with IT, Operations, Accounting, and Account Services to address systemic issues impacting service delivery.
 </li>
 <li>
 Proactively communicate quality trends, service gaps, and escalated concerns to internal stakeholders.
 </li>
 <li>
 Facilitate knowledge sharing across departments to promote alignment, efficiency, and customer-first solutions.
 </li>
 <li>
 Develop and maintain clear, accurate, and up-to-date SOPs, training guides, and quality standards.
 </li>
 <li>
 Ensure knowledge materials reflect current processes and support consistent service delivery.
 </li>
 <li>
 Conduct routine documentation audits to ensure accuracy, accessibility, and relevance.
 </li>
 <li>
 Drive continuous improvement through knowledge standardization and proactive content updates.
 </li>
 <li>
 Uphold all data privacy, confidentiality, and regulatory standards across all activities.
 </li>
 <li>
 Model professionalism, ethical conduct, and integrity in every customer and internal interaction.
 </li>
 <li>
 Conduct periodic compliance audits and communicate findings with stakeholders.
 </li>
 <li>
 Champion a culture of accountability, service excellence, and continuous improvement.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in customer service or related fields, with demonstrated success in quality assurance, training, or team leadership.
 </li>
 <li>
 Exceptional written and verbal communication skills, with a professional and customer-centric approach.
 </li>
 <li>
 Proven ability to assess performance metrics, interpret trends, and recommend actionable improvements.
 </li>
 <li>
 Strong organizational skills with the ability to prioritize and multitask in a dynamic environment.
 </li>
 <li>
 Proficiency in customer service platforms and tools (e.g., Zendesk, Web Chat, SMS, Microsoft Excel).
 </li>
 <li>
 Experienced in facilitating coaching sessions and delivering constructive feedback.
 </li>
 <li>
 Collaborative mindset with a strong sense of initiative and accountability.
 </li>
 <li>
 High attention to detail, critical thinking, and problem-solving capabilities.
 </li>
 <li>
 Flexibility to adapt to evolving business needs and support continuous service innovation
 </li>
 <li>
 Commitment to excellence, integrity, and ongoing professional development.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Health &amp; Wellness : Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
 </li>
 <li>
 Work-Life Balance : Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
 </li>
 <li>
 Financial Compensation : Competitive salary, 401(k) with matching, and bonus opportunities.
 </li>
 <li>
 Career Growth &amp; Development : Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
 </li>
 <li>
 Culture &amp; Perks : Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.
 
 
 </li>
 </ul>
 
 Qualified candidates are encouraged to apply on our website,
 
 
 www.tyndaleusa.com/careers.
 
 
 
 
 E.O.E
 
</div>

Customer Service Quality Assurance Specialist

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