qa team lead

Adree

<div><ul><li>Develop, implement, and continuously improve IT governance frameworks, policies, and procedures that ensure alignment with business goals.</li>
<li>Ensure the proper integration of IT governance with the organization&rsquo;s overall governance structure.</li>
<li>Regularly review and update governance frameworks to address emerging risks, regulatory changes, and industry best practices.</li>
<li>Monitor compliance with IT-related regulations, laws, and standards.</li>
<li>Work with legal, compliance, and audit teams to ensure IT policies and practices comply with regulatory and legal requirements.</li>
<li>Identify IT-related risks and establish mitigation strategies, focusing on minimizing business disruptions, security breaches, and data privacy concerns.</li>
<li>Conduct regular risk assessments and audits to evaluate the effectiveness of IT controls and governance processes.</li>
<li>Establish and enforce IT policies covering areas such as security, data management, risk management, software licensing, and vendor management.</li>
<li>Oversee the creation and maintenance of IT procedure manuals, guidelines, and best practices.</li>
<li>Ensure that IT policies and procedures are communicated clearly across the organization and adhered to by relevant stakeholders.</li>
<li>Collaborate with senior leadership and business units to ensure that IT strategy aligns with business goals and objectives.</li>
<li>Work with project managers and department heads to ensure that IT investments and initiatives support the organization&rsquo;s strategic direction and deliver value.</li>
<li>Ensure that key IT projects and initiatives are monitored and evaluated to ensure alignment with governance standards and business priorities.</li>
<li>Establish key performance indicators (KPIs) and metrics to assess the effectiveness of IT governance.</li>
<li>Monitor and report on the performance of IT operations, including risk management, compliance, and control effectiveness.</li>
<li>Prepare and present regular governance reports and dashboards to senior management and stakeholders.</li>
<li>Ensure that governance-related issues and risks are promptly communicated and addressed.</li>
<li>Build relationships with key stakeholders, including IT leadership, business executives, auditors, and compliance teams.</li>
<li>Educate stakeholders on the importance of IT governance and the role of compliance in protecting the organization&rsquo;s assets and reputation.</li>
<li>Ensure transparent communication of governance-related policies, processes, and changes within the IT department and the broader organization.</li>
<li>Lead initiatives for the continuous improvement of IT governance processes, controls, and risk management strategies.</li>
<li>Implement feedback loops, lessons learned, and best practices to enhance governance maturity over time.</li>
<li>Stay informed about emerging governance trends, technologies, and regulatory requirements to keep the governance framework up to date.</li>
<li>Ensure that third-party vendors and partners comply with the organization&rsquo;s IT governance standards and policies.</li>
<li>Review and assess vendor contracts and service level agreements (SLAs) for compliance with governance and risk management requirements.</li>
<li>Ensure that third-party audits and evaluations are conducted periodically to validate vendor compliance.</li>
<li>Oversee the process for managing IT incidents, ensuring that governance protocols are followed during the response, resolution, and post-incident reviews.</li>
<li>Ensure proper governance in change management processes, ensuring that all IT changes are documented, assessed, and approved per organizational policies.</li><br>
</ul><br>
<br>
<b>Requirements</b><br>
<ul>
<li>A Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Relevant certifications (e.g., ITIL, TMMI, etc.) are highly beneficial.</li>
<li>Minimum of 7-10 years of experience in IT governance, risk management, or compliance roles, with at least 2-3 years in a leadership position.</li>
<li>In-depth understanding of IT governance frameworks such as ITIL, or ISO 27001.</li>
<li>Knowledge of relevant industry standards and regulations.</li>
<li>Experience in the IT industry, particularly in software development or systems implementation. Knowledge of DevOps practices and CI/CD pipelines. Familiarity with cloud-based platforms and testing in cloud environments.</li>
<li>Strong knowledge of risk management practices, including risk assessment, mitigation strategies, and control frameworks.</li>
<li>Experience in managing IT governance projects and collaborating with cross-functional teams.</li>
<li>Strong ability to analyze governance and compliance data to identify trends, risks, and opportunities for improvement.</li>
<li>Exceptional written and verbal communication skills, with the ability to convey complex concepts clearly to stakeholders at all levels.</li>
<li>Ability to resolve issues related to governance, compliance, and risk management in a timely and effective manner.</li>
</ul><p></p><p><b>Preferred Skills:</b></p><ul>
<li>Experience working with IT auditing and IT teams.</li>
<li>Familiarity with business continuity planning and disaster recovery processes.</li>
<li>Expertise in cloud governance and cloud security frameworks.</li>
<li>Knowledge of business intelligence and reporting tools to track IT governance metrics.</li>
<li>Knowledge in applying ISO/IEC 27001, ISO/IEC 20000, ISO/IEC 22301, ISO/IEC 27018, ISO/IEC 9001, CMMI, ITIL, TMMI is a plus.</li></ul></div>

IT QA Team lead

Xref

<div><b>Company Description</b><p><br>
Xref is a global, best in class, HR and recruitment technology company that empowers organisations to hire with confidence and make data driven HR decisions. Recruit, retain and remember your people with Xref&rsquo;s automated reference, pulse and exit and Employee Engagement surveys.</p><p>
We are a global, ASX-listed company with users in 195 countries. When you work with Xref, you work with a vast array of clients of all sizes and industry backgrounds. Our users love and trust us - we have a 4.7 star rating out of 5 on Google, G2 and Capterra.</p><p>
Xref's vision is to make it easier for the world to hire and track talent throughout their journey by changing the way organisations collect and action feedback from their people.</p><b><br>
Job Description</b><p><b><br>
Job Description</b></p><p><b>
We are looking for a hands-on QA Manager who is passionate about automation and building high performing teams. This role combines technical leadership with people leadership. You will guide and mentor a team of automation and manual testers while also shaping and strengthening our automated testing framework using Playwright and JavaScript.</b></p><p><b>
You will play a key role in ensuring consistent, high quality releases across our web applications and APIs. While automation is central to the role, you will also oversee structured manual validation processes to ensure complete coverage and strong release confidence.</b></p><p><b>
This is an on site contract role, working five days per week from our Lahore office.</b></p><p><b>
Key Responsibilities</b></p><ul><li><p><b>
Lead, mentor and develop a team of automation and manual QA engineers</b></p></li><li><p><b>
Define and drive the overall QA and automation strategy</b></p></li><li><p><b>
Design, review and oversee automated test scripts using Playwright and JavaScript</b></p></li><li><p><b>
Ensure effective execution and debugging of tests using Node.js and CLI environments</b></p></li><li><p><b>
Oversee environment specific test configurations and release validation</b></p></li><li><p><b>
Ensure high quality test plans and executions in Jira Xray</b></p></li><li><p><b>
Review requirements and solution documents to ensure complete test coverage</b></p></li><li><p><b>
Monitor test results, defect trends and quality metrics</b></p></li><li><p><b>
Collaborate with Engineering and Product to support release readiness decisions</b></p></li><li><p><b>
Continuously improve the automation framework, tooling and QA processes</b></p></li><li><p><b>
Oversee Git and GitHub workflows including branch management and Pull Requests</b></p></li><li><p><b>
Drive quality standards within Agile Scrum delivery cycles</b></p></li></ul><p><b>
Ability to evaluate and implement AI-driven capabilities (e.g. intelligent test generation/prioritisation, self-healing selectors, anomaly detection)</b></p><b><br>
Qualifications</b><p></p><ul><li><p><b><br>
Bachelor&rsquo;s degree in Computer Science, Engineering or related field</b></p></li><li><p><b>
7 plus years experience in QA with strong automation focus</b></p></li><li><p><b>
Proven experience leading and mentoring QA teams</b></p></li><li><p><b>
Hands on experience with Playwright</b></p></li><li><p><b>
Strong JavaScript skills including async and await</b></p></li><li><p><b>
Working knowledge of Node.js</b></p></li><li><p><b>
Experience building and maintaining automation frameworks</b></p></li><li><p><b>
Proficiency in Git and GitHub workflows</b></p></li><li><p><b>
Experience with Jira and Xray for test management</b></p></li><li><p><b>
Experience in web application and API testing</b></p></li><li><p><b>
Experience using Postman or similar API tools</b></p></li><li><p><b>
Basic understanding of SQL</b></p></li><li><p><b>
Familiarity with CI CD pipelines and environment based testing</b></p></li><li><p><b>
Strong analytical, problem solving and decision making skills</b></p></li><li><p><b>
Ability to balance hands on technical work with team leadership</b></p></li><li><p><b>
Experience working with distributed onshore and offshore teams across multiple time zones</b></p></li><li><p><b>
Experience working within an international company environment</b></p></li><li><p><b>
Certifications such as ISTQB are a plus but not required</b></p></li></ul><b><br>
Additional Information</b><p><br>
Please provide evidence of of previous required experience within a cover letter.</p><ul><li>
Do you have 7+ years of professional QA experience, with a strong emphasis on <b>automation testing</b> (at least 4&ndash;5 years hands-on automation leadership)? Approximately how many years leading/mentoring QA teams?</li><li>
Have you directly led, mentored, and developed a team of QA engineers (both automation and manual testers)? Provide a brief example of team size, outcomes (e.g., improved coverage, reduced defects), and your leadership approach.</li><li>
Do you have <b>hands-on</b> experience using <b>Playwright</b> with <b>JavaScript</b> for building/maintaining automated tests? (If yes  roughly how long / on how many projects, and in what capacity &mdash; e.g., individual contributor, reviewer, or architect?)</li><li>
How do you monitor defect trends, quality metrics, and test coverage to influence release readiness decisions?</li><li>
How do you balance <b>hands-on technical contributions</b> (e.g., framework improvements, code reviews) with <b>people leadership</b> (mentoring, performance management, career development)?</li></ul><p></p><p><b><br>
How to Apply</b><br>
If this sounds like your next career move, we&rsquo;d love to hear from you. Apply today and join us in driving financial excellence at Xref.</p></div><p></p>

QA Manager (Contractor)

TaskUs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About TaskUs:
  </strong>
 </strong>
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 <br/>
 <br/>
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 <br/>
 <br/>
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 <br/>
 <br/>
 <strong>
  <strong>
   What We Offer:
  </strong>
 </strong>
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Quality Assurance Supervisor is responsible for leading and managing a team of QA Analysts or agents to ensure the delivery of exceptional customer service and the maintenance of high-quality standards across all customer interactions. This role involves developing, implementing, and monitoring quality processes to drive continuous improvement, enhance customer satisfaction, and ensure compliance with all company policies and regulatory guidelines.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Quality Management and Monitoring:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor and evaluate customer interactions (calls, emails, chat, etc.) to ensure adherence to established quality standards, scripts, and compliance guidelines .
  </li>
  <li>
   Develop and implement effective quality assurance processes, including call monitoring, documentation reviews, and performance metrics tracking .
  </li>
  <li>
   Conduct regular audits and inspections to assess call center operations and identify areas for improvement in processes and service delivery .
  </li>
  <li>
   Finalize and manage the Quality Assurance form/scorecard and ensure TQT (Tool/System) readiness and use for auditing .
  </li>
  <li>
   Conduct calibration sessions to maintain consistency in internal review evaluations across the team .
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Leadership And Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise the daily activities of the QA team, providing guidance and support .
  </li>
  <li>
   Conduct performance evaluations and provide regular, constructive feedback and coaching to the QA team to enhance their skills and knowledge .
  </li>
  <li>
   Collaborate with Team Managers/Leaders (TLs) and Learning &amp; Development to identify training needs for agents and develop targeted quality improvement plans and training programs .
  </li>
  <li>
   Be involved in the hiring and onboarding process for new QA Analysts and agents .
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Data Analysis And Reporting
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analyze key performance indicators (KPIs) and quality data, such as Customer Satisfaction (CSAT), First Call Resolution (FCR) rate, Average Handle Time (AHT), and quality scores, to identify performance trends and recurring issues .
  </li>
  <li>
   Prepare and present monthly and annual performance reports on quality metrics and findings to upper management, making data-driven recommendations for process improvements .
  </li>
  <li>
   Document quality findings and maintain accurate records of evaluation scores, feedback provided, and action plans implemented .
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration And Process Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with other departments (Operations, Training, Technology) to align on quality standards, resolve complex customer issues, and implement corrective actions to enhance overall operational efficiency and customer experience .
  </li>
  <li>
   Handle escalated customer inquiries and complaints, providing efficient resolution and feedback to prevent recurrence .
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Associate's or Bachelor's degree in Business Administration, Communications, or a related field (preferred).
  </li>
  <li>
   Experience: At least 2-5 years of experience in a call center environment, with a proven track record in a Quality Assurance or supervisory/leadership role .
  </li>
  <li>
   Skills:
  </li>
  <ul>
   <li>
    Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions .
   </li>
   <li>
    Excellent leadership, communication, and coaching abilities to motivate and develop a team .
   </li>
   <li>
    Deep knowledge of call center operations and quality assurance processes .
   </li>
   <li>
    Proficiency in call center software, CRM systems (e.g., Zendesk, Salesforce), and quality monitoring tools .
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  <strong>
   How We Partner To Protect You:
  </strong>
 </strong>
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 <br/>
 <br/>
 <strong>
  <strong>
   DEI:
  </strong>
 </strong>
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 <br/>
 <br/>
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 <strong>
  https://www.taskus.com/careers/ .
  <br/>
  <br/>
 </strong>
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 <br/>
 <br/>
 Req Id: R_2601_337
 <br/>
 <br/>
 Posted At: Thu Jan 08 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>


Quality Supervisor

RELX Group

<div></div><div><div>Job Description</div><div>
Would you like to be part of a team that delivers high-quality software to our customers?</div><div>
Are you a highly visible champion with a &lsquo;can do&rsquo; attitude and enthusiasm that inspires others?</div><div></div><div>
About the team:</div><div>
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.</div><div>
About the role:</div><div>
We are looking for a Senior QA Engineer-2 to lead a small testing team while acting as the hands-on technical cornerstone for our automation strategies. In this role, you will architect cutting-edge automation frameworks, champion AI-driven testing methodologies, and mentor a high-performing team.</div><div>
Responsibilities:</div><div>
Team Leadership &amp; Mentorship: Lead, mentor, and provide technical guidance to a small team of QA engineers. Drive best practices, conduct code reviews, and act as the bridge between technical execution and management stakeholders.</div><ul><li>Advanced Framework Architecture: Design, develop, scale, and maintain highly efficient automation test frameworks from scratch. Primary focus on Webdriver.io, Playwright, and Mocha.</li><li>AI-Driven Optimization: Spearhead the integration of AI coding agents (Copilot, Cursor, Windsurf) and explore custom AI-driven testing solutions to optimize test planning, generation, and code maintenance.</li><li>API Testing &amp; Integration: Perform comprehensive API testing (RESTful) to ensure rock-solid reliability, security, and performance across backend systems.</li><li>CI/CD &amp; Infrastructure Integration: Architect the seamless integration of test automation frameworks into CI/CD pipelines (GitHub Actions, Jenkins) and manage cloud execution environments (BrowserStack, LambdaTest).</li><li>Observability &amp; BDD: Implement and maintain Behavior-Driven Development (BDD) practices. Evaluate observability metrics to generate actionable insights, ensuring clear communication between technical teams and product managers.</li><li>Accessibility &amp; Performance Strategy: Define the strategy for accessibility compliance (WCAG) using tools like Axe-Core, Pa11y, or Wave. Curate requirements and execute performance/load testing using K6, Locust, or JMeter.</li><li>Cross-Functional Collaboration: Partner closely with developers, DevOps, and product management to identify requirements, shift testing left, and ensure comprehensive test coverage early in the SDLC.</li><li>Defect Triage &amp; Management: Oversee the defect lifecycle, ensuring bugs are identified, documented significantly, and tracked to resolution.</li></ul><div>
BASIC FUNCTIONS: This is a position in Quality Assurance responsible for leading the development and execution of performance and automation testing solutions. This position works with management to apply automation strategy and to plan and execute effective and efficient performance and automation testing to accomplish on-time and efficient delivery of high-quality software products and/or data.</div><div>
Requirements:</div><ul><li>Experience: 7+ years of proven experience in software quality engineering, with a strong emphasis on scalable test automation and framework architecture.</li><li>Leadership: Demonstrated experience leading testing initiatives, taking ownership of project deliverables, and mentoring junior to mid-level engineers.</li><li>Programming Expertise: Advanced proficiency in Python/JavaScript/Java</li><li>Automation Tools: Deep, hands-on expertise in writing and maintaining automation suites using Webdriver.io, Playwright, or Cypress</li><li>AI Engineering Tooling: Practical expertise in utilizing AI agents (Copilot, Cursor, Windsurf) to accelerate building and fixing code.</li><li>API Testing: Solid understanding of RESTful API concepts and experience testing them via Postman, Insomnia, or directly within Playwright/Mocha.</li><li>CI/CD Pipelines: Strong background in setting up and optimizing the execution of automation suites within continuous integration environments (GitHub Actions, Jenkins).</li><li>Accessibility: Working knowledge of WCAG standards and hands-on experience with accessibility testing tools (Axe, Lighthouse, NVDA).</li><li>Added Advantages: * Foundational knowledge or certifications in Data Science and Machine Learning.</li></ul><div>
Experience working with cloud platforms (AWS), containerization (Docker), and modern observability dashboards (New Relic, Cloudflare,<br>
<ul><li>BS Engineering/Computer Science or equivalent experience required</li></ul></div><div><br>
Work in a way that works for you:</div><div>
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.</div><div>
Working for You:</div><div>
We offer comprehensive benefits to support your health and well-being, including:</div><ul><li><div>
Health insurance for you and your family.</div></li></ul><ul><li><div>
Enhanced health insurance options at competitive rates.</div></li></ul><ul><li><div>
Group life insurance for financial security.</div></li></ul><ul><li><div>
Group accident insurance for protection against accidental death and permanent disability.</div></li></ul><ul><li><div>
Flexible working arrangements for work-life balance.</div></li></ul><ul><li><div>
Employee assistance programs for personal and work-related support.</div></li></ul><ul><li><div>
Medical screenings to prioritize your well-being.</div></li></ul><ul><li><div>
Modern family benefits, including maternity, paternity, and adoption support.</div></li></ul><ul><li><div>
Long-service awards to recognize dedication.</div></li></ul><ul><li><div>
New baby gifts to celebrate parenthood.</div></li></ul><ul><li><div>
Subsidized meals at specific locations.</div></li></ul><ul><li><div>
Various paid time-off options, including casual leave, sick leave, privilege leave, compassionate leave, special sick leave, and public holidays.</div></li></ul><ul><li><div>
Free transportation for home-office-home travel in select locations.</div></li></ul><div></div><div>
About Business:</div><div>
We are a global leader in information and analytics, helping researchers and healthcare professionals' advance science and improve health outcomes. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science, research, health education, interactive learning, and exceptional healthcare and clinical practice. At Elsevier, your work contributes to addressing the world's grand challenges and creating a more sustainable future. We harness innovative technologies to support science a</div><div><br>
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click <div>here</div> to access benefits specific to your location.</div><div></div><div>
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <div>Applicant Request Support Form</div> or please contact 1-855-833-5120.</div><div></div><div>
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams <div>here</div>.</div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div><div></div><div>
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</div><div></div><div><i>
USA Job Seekers:</i></div><div><div>
EEO Know Your Rights</div>.</div></div><div></div>

Senior Quality Test Engineer II

Elsevier

Shinewell

<p>Designation : Quality Analyst, Team Lead</p><p>Location : Koramangala, Bangalore.</p><p>Shift : Day Shift</p><p>Work Experience: minimum 2 - 3 years, as a Team Lead.</p><p>Candidate should be fluent in English &amp; Hindi with below languages</p><p>Should have good analytical skills Identify root causes by regular RCA with the TLs Handle escalations:</p><p>Regional Languages should know along with English &amp; Hindi,</p><p>Should have exp. in Auditing the Calls</p><p>Should have Excellent Communication skills</p><p>Exp. in Team Management.</p><p>Mode of interview- face to face</p><p>&middot;</p><p>Job Type: Full-time</p><p>Pay: ₹40,000.00 - ₹45,000.00 per month</p><p>Benefits:</p><ul><li>Provident Fund</li></ul><p>Experience:</p><ul><li>total work: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Quality Analyst, Call Auditing MT TL

ConcertAI

<div><b>Job Requirements<br>
</b><br>
<p>The Real World Data (RWD) Engineering team is seeking a strategic and technically strong <b>Senior QA Engineering Manager</b> to lead quality initiatives across our clinical data platforms. In this key leadership role, you will drive QA strategy, lead a high-performing team, and ensure the delivery of robust, scalable, and compliant data validation and testing processes across ConcertAI&rsquo;s RWD portfolio. Your work will directly impact the reliability and quality of critical healthcare data solutions.<br>
<b>Responsibilities</b></p><ul><li>
Lead the QA strategy and roadmap, driving the design and execution of scalable, efficient testing methodologies across all software layers (UI, API, database, performance, security, and usability).</li><li>
Oversee defect lifecycle management, establish best practices for defect tracking and resolution, and coordinate closely with engineering leads to ensure timely bug fixes.</li><li>
Partner with Product and Engineering to provide strategic input during design and planning phases, ensuring functional and technical requirements meet business goals and quality standards.</li><li>
Build and manage robust test environments mirroring production settings; ensure comprehensive coverage across platforms and systems for successful deployments.</li><li>
Drive implementation of automated testing frameworks and CI/CD pipeline integrations to increase test coverage and efficiency.</li><li>
Lead root cause analyses using logs, code, and configuration, guiding teams to resolution and systemic quality improvements.</li><li>
Mentor and develop QA team members, promoting continuous learning, ownership, and a culture of quality across the organization.</li><li>
Define and monitor QA KPIs and metrics, leveraging data to inform leadership, support continuous improvement, and refine QA processes.</li><li>
Collaborate with internal and external stakeholders to facilitate UAT and post-release validation activities.</li></ul><br>
<b>
Work Experience
</b><br>
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>
8+ years of QA experience with at least 3+ years in a leadership or management role overseeing QA teams.</li><li>
Proven experience managing QA in Agile environments with strong understanding of test management tools and strategies.</li><li>
Deep expertise in test automation (e.g., Selenium, MABL) and test-driven development.</li><li>
Strong experience with cloud technologies (preferably AWS) and data-intensive applications.</li><li>
Solid understanding of software architecture, modern QA practices, and data transformation pipelines.</li><li>
Familiarity with regulatory and security standards (e.g., HIPAA, pharma data standardization).</li><li>
Strong decision-making, analytical, and communication skills; able to influence cross-functional teams and executives.</li><li>
Experience establishing and managing Traceability Matrices and using tools like Jira and Confluence for quality tracking.</li></ul></div>

Senior QA Engineering Manager

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