qa team lead

Abacus Outsourcing

The Assistant Manager &ndash; Quality Assurance plays a critical role in ensuring service excellence across BPO operations by monitoring, evaluating, and continuously improving the quality of customer interactions. This position supports the QA Manager in implementing quality frameworks, ensuring compliance with client and regulatory requirements, enhancing agent performance, and driving client satisfaction through data-driven analysis, coaching, and continuous improvement initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails, and tickets) in line with defined quality standards, KPIs, and client SLAs.</li><li>Ensure strict adherence to internal SOPs, regulatory requirements, and client compliance guidelines.</li><li>Identify quality gaps, performance trends, and root causes, and recommend corrective and preventive actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistency, accuracy, and calibration in evaluations.</li><li>Conduct regular calibration sessions with QA, Operations, and Training teams to align quality expectations.</li><li>Provide structured feedback, action plans, and coaching recommendations to improve agent performance.</li><li>Prepare, analyze, and share daily, weekly, and monthly quality performance reports with stakeholders.</li><li>Analyze quality metrics and trends to drive continuous process and performance improvements.</li><li>Present quality insights, risks, and improvement plans to management and clients when required.</li><li>Assist in client audits, internal quality reviews, and business review meetings.</li><li>Handle quality-related escalations in close coordination with Operations and relevant stakeholders.</li><li>Ensure client expectations, quality benchmarks, and service excellence standards are consistently met.</li></ul>Required Qualifications &amp; Skills<ul><li>At least Bachelor&rsquo;s degree in Business Administration, Management, or a related field (required).</li><li>Strong understanding of contact center QA frameworks, KPIs, SLAs, and compliance standards.</li><li>Excellent analytical, reporting, communication, and stakeholder management skills.</li><li>Proven ability to coach, mentor, and lead QA teams in a fast-paced BPO environment.</li><li>Proficiency in MS Excel, reporting tools, and QA monitoring systems.</li></ul>Experience<ul><li>3&ndash;5 years of experience in BPO / Contact Center Quality Assurance.</li><li>1&ndash;2 years in a Senior QA, QA Team Lead, or Assistant Manager role.</li></ul>Job Details<ul><li>Job Type: Full-time</li><li>Work Location: On-site / In-person</li></ul>Benefits<ul><li>Provident Fund (PF)</li><li>Medical Insurance</li><li>Performance-based Bonus</li><li>Annual Increment</li><li>Paid Leaves (as per company policy)</li></ul>How to ApplyInterested candidates may apply by sharing their updated CV at: hassan.saleem@abacus-global.com Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In personApplication Deadline: 27/12/2025

Assistant Manager Call Center QA

Centric Brands

<div>About Us:
<div>
Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women&rsquo;s, men&rsquo;s and kid&rsquo;s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company&rsquo;s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.</div>
Specific Responsibilities Would Include:
<div>
Leading QA teams oversees Duty Free regions; Egypt, Kenya and Jordan, in execution of quality management activities to meet or exceed customers&rsquo; expectation.</div><ul><li>
Drive execution based on established SOPs to comply with customers&rsquo; quality requirements</li><li>
Oversee QC inspection schedule to ensure appropriate manpower allocation</li><li>
Coach and train QA/QC associates on inspection protocols, procedures and report writing</li><li>
Collaborate with relevant stakeholders on matters relating to product safety, product testing, product integrity and social compliance</li><li>
Coach and train factory partners on good manufacturing practices to drive continuous improvement on quality management in manufacturing process</li><li>
Lead trouble shooting in conjunction with factory partners to resolve production related issues. Escalate issues to upper management and merchandising partners on a timely manner.</li><li>
Investigate on customer&rsquo;s complaints with root cause analysis; and develop corresponding CAPs to drive improvement</li><li>
Develop regular KPI reporting and follow actions to drive continuous improvement</li><li>
Lead on-boarding training to new vendors/factories</li><li>
Champion performance management in managing goal setting and performance review. Develop success plan and corresponding follow up actions.</li></ul>
Our Best Fit Candidate Would Have:
<div>
Competency Requirements (if applicable) 
Leadership Commitments:</div><ul><li>
Inspire Others</li><li>
Grow Talent</li><li>
Advance DE&amp;I</li><li>
Spark Ownership</li></ul><div>
Behavioral Competencies:</div><ul><li>
Decision Making.</li><li>
Communication.</li><li>
Collaboration.</li><li>
Conflict Management and Problem Solving.</li><li>
Driving Execution.</li></ul><div>
Language Proficiency: 
Fluent in: English</div><div></div><div> 
Specific Working Conditions 
Frequency of Travel: As required.</div><div></div><div> 
Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.</div><div>
Centric Brands is an Equal Opportunity Employer.</div><div></div><div> 
#LI-HR1</div></div>

Manager, QA/QC

Vincit Labs PVT LTd

Leading and managing the QA team in the development, implementation, and execution of quality assurance processes and strategies.* Developing and enforcing quality standards and procedures, ensuring all team members follow them.* Monitoring and analysing key quality metrics to track product performance and identify areas for improvement.* Working closely with product development, engineering, and operations teams to ensure that quality standards are integrated into the product lifecycle.* Overseeing the planning and execution of audits, inspections, and tests to evaluate product quality.* Developing and maintaining quality documentation, including test plans, reports, and defect tracking records.* Establishing and maintaining a strong communication channel with other departments to ensure quality expectations are met throughout the production process.* Conducting root cause analysis of quality issues and implementing corrective actions to prevent recurrence.* Providing leadership, training, and development opportunities to QA staff to enhance team skills and performance.CANDIDATE MUST BE FROM PHARMACUETICAL MANUFACTURING API COMPANYMUST BE HAVING 2-4 YEARS OF EXPERIENCELOCATION - CHANDIGARH ( BANAUR), SONIPAT( GANAUR)Job Type: Full-timePay: ₹20,000.00 - ₹100,000.00 per monthWork Location: In person

Quality Analyst

Qatar National Bank

<div>Job Purpose Summary 
The incumbent will be responsible for ensuring the quality and reliability of digital banking services, including online banking platforms, mobile apps, and other digital channels and products. This individual will lead the quality assurance strategy and operations within the Retail Digital Business Department. The role involves overseeing the development and implementation of quality assurance standards, testing procedures, and quality control measures to ensure the highest level of service delivery for all digital banking products and services. This role requires a blend of strategic planning, leadership, technical expertise, and a deep understanding of digital banking operations. The ideal candidate will possess a strong background in software quality assurance, an understanding of digital banking technologies, and a proven record of accomplishment of leading QA teams to achieve excellence in the digital service delivery.
Essential Duties &amp; Responsibilities by Dimensions 
A. Shareholder &amp; Financial:<ul><li>Develop and implement a comprehensive quality assurance strategy that aligns with the bank's digital transformation goals</li><li>Work with the EVP, Retail Digital Business and SVP, Digital Centre of Excellence to assist in the execution of the Digital strategy roadmap</li><li>Implement the KPI's and best practices for VP, Digital Quality Control</li><li>Champion a culture of innovation and continuous improvement within the QA team and broader Digital Business Department</li><li>Work with the SVP, Digital Centre of Excellence to set up the operations of the Digital Centre of Excellence (DCoE) at the Group level; including staffing, processes and tools</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li><li>Implements KPI's and best practices for Vice President, Digital Quality Control</li></ul>
B. Customer (Internal &amp; External):<ul><li>Lead and manage the QA team, setting clear objectives, evaluating performance, and promoting professional development and act as a key liaison between the QA team and other stakeholders, ensuring clear communication and alignment on quality objectives and outcomes</li><li>Ensure coordination with the concerned project delivery departments in the formulation of project deliverables, resources, priorities, duration, and cost</li><li>Communicate quality metrics and risk assessments to senior management and relevant stakeholders</li><li>Liaise with internal and external providers, Group IT, Group Operations, relevant HO departments, subsidiaries and external vendors/ consultants</li><li>Work closely with product managers, developers, and business stakeholders to understand requirements and deliver high-quality digital banking solutions</li><li>To assist is building solutions to customers' needs and digital queries on Bank's product</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Collaborate closely with IT, development teams, and business units to integrate quality assurance processes throughout the digital product lifecycle</li><li>Implement the latest trends and technologies in quality assurance, digital banking, and fintech to drive efficiency and effectiveness in QA practices</li><li>Spearhead the quality assurance framework within the Digital Business Department, focusing on enhancing the quality, security, and customer experience of the bank's digital services</li><li>Stay updated on emerging trends, tools, and technologies in quality assurance and digital banking to drive innovation and efficiency</li><li>Oversee the creation and execution of test plans, test cases, and automated testing scripts for all digital products
</li><li>Collaborate with the development and operations teams to integrate quality assurance processes throughout the product development lifecycle
</li><li>Continuous Improvement:
</li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.
</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul>
D. Learning &amp; Knowledge:<ul><li>Experience in a digital transformation environment within the banking or financial services industry</li><li>Quality Assurance techniques for digital business products</li><li>Extensive knowledge in digital banking technologies and platforms, understanding their unique challenges and opportunities</li><li>Analytical mind-set with the ability to troubleshoot complex issues and drive root cause analysis</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li><li>Hold meetings with staff and assess their performance and the teams overall performance on a regular basis.</li><li>Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</li><li>Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</li></ul>
Education and Experience Requirements<ul><li> 
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>Minimum 12 years of experience required preferably within a highly rated international bank.</li></ul>
Required Special Skills<ul><li> 
Certifications in Quality Assurance, Project Management, or Agile methodologies</li><li>Exceptional leadership, communication, and stakeholder management skills</li><li>Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Vice President Digital Quality Control

Accenture

Project Role : Quality Engineering Lead (Test Lead) 
Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.
 
Must have skills : Test Management 
Good to have skills : NA 
Minimum 12 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As a Quality Engineering Lead, you will lead a team of quality engineers, guiding them through the complexities of multi-disciplinary team planning and ecosystem integration. Your typical day will involve collaborating with various stakeholders to ensure the delivery of high-quality applications, while also developing and implementing comprehensive testing strategies that align with business objectives. You will focus on enhancing the quality processes and methodologies, ensuring that the testing lifecycle is efficient and effective, ultimately driving quality across the application lifecycle. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate training and development opportunities for team members to enhance their skills and knowledge. - Monitor and report on testing progress, ensuring alignment with project timelines and quality standards. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Test Management. - Strong understanding of quality assurance methodologies and best practices. - Experience with automated testing tools and frameworks. - Ability to develop and implement testing strategies that align with business goals. - Familiarity with defect tracking and test management software. Additional Information: - The candidate should have minimum 12 years of experience in Test Management. - This position is based at our Bengaluru office. - A 15 years full time education is required. Experience with SAP projects is a Must . Should be able to develop test strategy, test plan and end to end integration test scripts for SAP projects. Manage the entire testing of SAP projects . Exposure to SAP Automation using TOSCA is a plus
 
15 years full time education

Quality Engineering Lead (Test Lead)

Cronysoft

We're Hiring: Senior SQA Engineer. CronySoft is seeking an experienced and highly skilled Senior SQA Engineer to join our dynamic team! As a senior member of the QA department, you will take ownership of designing and executing robust testing strategies, mentoring junior QA engineers, and ensuring the highest quality standards across all projects.Responsibilities:<ul><li>Collaborate with UI designers, development team, product managers, stake-holders throughout the SDLC to identify, mitigate, and manage risks proactively.</li><li>Lead the design, development, and execution of test strategies and comprehensive test plans covering functionality, usability, performance, and security.</li><li>Write and review high-quality, well-documented test cases for both manual and automated testing.</li><li>Leverage advanced SQL/database testing skills to validate data integrity, stored procedures, and performance.</li><li>Implement, optimize, and maintain automated test scripts using industry-standard frameworks and tools (e.g., Selenium, Cypress, Playwright).</li><li>Conduct API testing (Postman, REST Assured) and integrate automated tests into CI/CD pipelines.</li><li>Ensure integration of QA processes with Agile/Scrum methodologies for seamless project delivery.</li><li>Mentor and guide junior QA engineers, reviewing their test cases and automation scripts.</li><li>Champion best practices in QA manual, test automation driving continuous improvement of testing frameworks.</li><li>Identify and report security vulnerabilities using penetration testing techniques (a plus).</li><li>Perform performance, load, and stress testing using tools like JMeter, Locust, or Gatling.</li><li>Stay updated with emerging QA tools, techniques, and technologies, recommending adoption where beneficial.</li></ul>Qualifications:<ul><li>5+ years of hands-on experience in software QA, with at least 2 years in a senior or lead capacity.</li><li>Proven expertise in both manual and automated testing methodologies.</li><li>Strong knowledge of algorithms, problem-solving, and logical reasoning applied in test design.</li><li>Solid understanding of SQL, scripting, and programming languages (e.g., Java, Python, C#).</li><li>Experience with testing mobile applications (iOS/Android).</li><li>Experience in defining and updating QA processes, procedures, and documentation.</li><li>Familiarity with performance and security testing methodologies.</li><li>Strong analytical and debugging skills with the ability to identify root causes of complex issues.</li><li>Excellent written and verbal communication skills in English.</li><li>Ability to work independently and lead QA efforts within cross-functional teams.</li><li>A passion for quality, innovation, and continuous improvement.</li></ul>Why Join CronySoft?<ul><li>Competitive salary package (in PKR) with performance-based bonuses.</li><li>Collaborative work culture with opportunities to lead and mentor.</li><li>Exposure to diverse projects.</li><li>Professional growth opportunities.</li></ul>Ready to Join the CronySoft Team?If you are passionate about software quality and possess the expertise to lead QA initiatives, we encourage you to apply!Please submit your resume at recruiter@cronysoft.comJob Type: Full-timeWork Location: In person

Software Quality Assurance Engineer

SEEK INDIAZONE NET PRIVATE LIMITED

Experience Required: 5+ years (QA/BA leadership)Joining: Immediate or Short Notice PreferredAbout the Role:We are building the MVP and launch version of IndiaZone, a B2B commerce platform for multi-category trade, vendor onboarding, RFQs, subscriptions, and live event modules.We need a senior profile who can take ownership, bring structure, and guide the QA/BA team &mdash; not just execute tasks.This is NOT a passive role -- this is for someone who can lead, plan, and think.Responsibilities:<ul><li>Lead and supervise the QA/BA team (planning, allocation, review)</li><li>Build and maintain test plans, UAT checklists &amp; workflow documents</li><li>Coordinate with development teams; validate fixes &amp; releases</li><li>Identify product gaps, UX behavior mismatches &amp; workflow issues</li><li>Translate business logic into structured requirements / use cases</li><li>Conduct regression cycles, release readiness checks &amp; issue triage</li><li>Prepare BRDs, FRDs, feature notes &amp; platform behavior standards</li><li>Manage Sheet-based defect logs &amp; ensure clarity in communication</li><li>Drive quality with ownership &mdash; not waiting for instructions</li></ul>Required Skills:<ul><li>5+ years as QA Lead / BA Lead / Module Owner / Supervisor</li><li>Strong understanding of web/app testing, flows, UX logic</li><li>Experience with test case writing, documentation &amp; UAT cycles</li><li>Fluent in English (written + spoken) for reporting &amp; escalation</li><li>Confident with Google Sheets/Excel for structured QA work</li><li>Ability to think critically, not just follow checklists</li></ul>Preferred:<ul><li>Experience with marketplace, ERP, SaaS, or product-based systems</li><li>Ability to guide juniors &amp; mentor team structure</li><li>Short notice period OR available to join immediately</li></ul>Job Type: Full-timePay: From ₹30,000.00 per monthBenefits:<ul><li>Internet reimbursement</li><li>Leave encashment</li></ul>Work Location: In person

Senior Business/QA Analyst Supervisor

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