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qnb3571 manager corporate customer services qatarization

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent is mainly responsible for leading a team of customer service representatives in providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group. Manage and provide consistent, timely and accurate service support to help maintain customer service levels to CB clients
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  </li>
  <li>
   Suggest Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Manager, Corporate Customer Services
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
  </li>
  <li>
   Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
  </li>
  <li>
   Monitors service quality indicators and takes corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries are handled quickly, efficiently and tactfully.
  </li>
  <li>
   Resolves escalated customer complaints and ensures timely resolution of the same
  </li>
  <li>
   Aims to increase bank&rsquo;s market share by ensuring high level of service and meeting the turnaround time for various processes as laid down.
  </li>
  <li>
   Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
  </li>
  <li>
   Drives sales of new products ensures proper documentation of applications and tracks sales targets to achieve growth.
  </li>
  <li>
   Provides cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
  </li>
  <li>
   Build and maintain strong and effective relationship with the all other related units to achieve the Group&rsquo;s goals/objectives.
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
  </li>
  <li>
   Maintain customer services area files, database, records, registers and logs under control.
  </li>
  <li>
   Provide authorizations and downloads as necessary to ensure smooth running of the daily work.
  </li>
  <li>
   Coordinate with Tellers on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
  </li>
  <li>
   Lead and direct the daily activities for Customer Service unit including, but not limited to;
  </li>
  <li>
   checking customers&rsquo; applications for different types of products and services,
  </li>
  <li>
   checking loan applications and loan agreements before submitting the same for approvals,
  </li>
  <li>
   authorizing customers&rsquo; signatures,
  </li>
  <li>
   authorizing the daily work of the customer services staff,
  </li>
  <li>
   Following up dormant accounts especially debit accounts,
  </li>
  <li>
   preparing management reports such as monthly opened/closed accounts
  </li>
  <li>
   Ensures implementation of all audit recommendations and minimizes occurrence of any deviations during audit checks
  </li>
  <li>
   Continuous Improvement:
  </li>
  <li>
   Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
  </li>
  <li>
   Identify and encourage people to adopt practices better than the industry standard.
  </li>
  <li>
   Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
  </li>
  <li>
   Encourage, solicit and reward innovative ideas even in day-to-day issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  </li>
  <li>
   At least 6 years of relevant experience, preferably within a highly rated international bank.
  </li>
  <li>
   Well-informed of branch customer service practices and regulations.
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport
  </li>
  <li>
   QID
  </li>
  <li>
   Education Certificate
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3571 - Manager Corporate Customer Services (Qatarization)

<div>
 The Chief Executive Officer (CEO) is responsible for delivering sustainable growth and profitability through the strategic leadership and execution of MRO (Maintenance, Repair, and Overhaul) operations supporting sovereign defense capabilities in Qatar. The CEO will oversee corporate strategy, operational excellence, and financial performance across air, land, and naval domains. This role requires visionary leadership to foster long-term partnerships with global OEMs, ensure cost-effective, KPI-driven service delivery, facilitate technology and knowledge transfer, and build a highly skilled national workforce. The CEO is accountable for aligning organizational performance with stakeholder growth and profitability expectations.
 <br/>
 <br/>
 <strong>
  Strategic Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and execute long-term corporate strategy focused on profitability, operational capability, and revenue growth aligned with national priorities.
  </li>
  <li>
   Lead strategic planning, annual business plans, and policy development to ensure sustained value creation.
  </li>
  <li>
   Build and manage relationships with OEMs, international suppliers, government stakeholders, and defense authorities.
  </li>
  <li>
   Promote high-value technology transfer and knowledge-sharing agreements to strengthen local defense capabilities.
  </li>
  <li>
   Oversee strategic risk management frameworks to mitigate operational, financial, and reputational risks.
  </li>
  <li>
   Drive achievement of shareholder profitability and year-on-year revenue growth targets.
  </li>
  <li>
   Explore new revenue streams, including adjacent services, lifecycle support, and regional expansion opportunities.
  </li>
  <li>
   Foster a culture of innovation, digital transformation, and data-driven decision-making.
  </li>
  <li>
   Align all 2030 company objectives and Qatar National Vision 2030
  </li>
  <li>
   Implement transparent governance, accountability, and performance improvement mechanisms.
  </li>
  <li>
   Ensure full alignment between the organization&rsquo;s 2030 strategic objectives and Qatar National Vision 2030.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver operational performance against KPIs across all MRO programs (Air, Land, Naval etc.) ensuring high equipment readiness and customer satisfaction
  </li>
  <li>
   Optimize cost efficiency across the company while safeguarding quality, safety, and mission-critical availability and readiness
  </li>
  <li>
   Approve high-value contracts, proposals, tenders, and procurement strategies within delegation of authority
  </li>
  <li>
   Ensure proper financial oversight, budgeting, forecasting, and cost control in accordance with best practice and audit standards
  </li>
  <li>
   Implement business continuity planning and crisis response strategies across all critical operations
  </li>
  <li>
   Drive contract lifecycle performance tracking to proactively resolve risks, penalties and underperformance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build and sustain a high performing leadership team with strong commercial, operational, and technical expertise
  </li>
  <li>
   Lead workforce transformation to prioritize local talent development, &ldquo;Qatarization&rdquo;, and capability building
  </li>
  <li>
   Drive a performance driven and accountable/ownership culture with measurable individual and team KPIs
  </li>
  <li>
   Mentor future Qatari leaders
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Financial And Commercial KPIs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Revenue Growth: Annual increase in company revenue
  </li>
  <li>
   Profitability: EBITDA margin and net profit levels within Board approved criteria
  </li>
  <li>
   Cost Efficiency: Annual reduction or maintaining in operational cost
  </li>
  <li>
   Contract Performance: Delivery against contractual KPIs, including timely and budget metrics
  </li>
  <li>
   Business Development: Minimum of 2 new strategic contracts awarded annually
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Strategic And Capability KPIs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technology Transfer: Technology/knowledge transfer initiatives executed per year
  </li>
  <li>
   Sovereign Capability: Increase in percentage of services delivered by locally trained staff
  </li>
  <li>
   Qatarization: Annual increase in &ldquo;Qatari nationals&rdquo; in technical and leadership roles
  </li>
  <li>
   Digitalization: Implementation of 1 digital MRO optimization or AI projects per year
  </li>
  <li>
   Compliance and Risk Management: Zero major findings in internal/external audits and risk reviews
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s in fields related to Business Administration, Economics, Management, or Engineering.
  </li>
  <li>
   Advanced degree (master's or MBA) will be an advantage.
  </li>
  <li>
   Professional certification such as CMP, PMP, or equivalent is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   15 to 20 years of Experience
  </li>
  <li>
   10+ years of progressive leadership experience, including executive roles.
  </li>
  <li>
   Proven track record in strategic leadership, financial acumen, and operational management.
  </li>
  <li>
   Experience in Defense - Manufacturing , Operations and Investment
  </li>
 </ul>
</div>


CEO (External Client)

Qatari Diar

<div>
 <p>
  We, at Qatari Diar, are hiring for an exceptional and talented
  <strong>
   Analyst, Investment
  </strong>
  to join our investments team.
 </p>
 <ul>
  <li>
   The position is for
   <strong>
    Qatarization.
   </strong>
  </li>
  <li>
   Ideal candidate should be a bachelor's degree in either business studies, management, statistics, mathematics, accounting, finance or economics.
  </li>
  <li>
   He/ she should have min. 4 years of experience in Investment and finance.
  </li>
  <li>
   CFA or similar qualification is desirable.
  </li>
  <li>
   Proficient with MS excel - advance and PowerPoint presentations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   The Analyst, Investment should have strong portfolio management, business operations and corporate governance understanding.
  </li>
  <li>
   He/ she should have exposure to feasibility studies, master development planning and market analysis with ability to develop financial models.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Supporting in monitoring all QD subsidiaries, JVs and affiliated companies by reviewing their periodic performance reports (both financial and operational) against approved business plan.
  </li>
  <li>
   Participating in preparing performance dashboards, governance updates and variance analysis for senior management.
  </li>
  <li>
   Helping in identifying risks or performance gaps and share information with management.
  </li>
  <li>
   Supporting in asset disposal, exit and winding up processes through following due diligence, valuation and financial modelling activities, scenarios and sensitivity analysis.
  </li>
  <li>
   Summarizing key findings from market research, subsidiary performance and due diligence and preparing documentation and data rooms for internal teams and external advisors/ partners.
  </li>
  <li>
   Supporting in organizing working files, trackers and documentation for facilitating audits and ongoing portfolio monitoring and updating QD's investment strategy on timely basis.
  </li>
 </ul>
</div>


Analyst - Investment ( Qatarization)

MBG Corporate Services Qatar

<div>
 <p>
  <strong>
   Who we are:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  MBG Corporate Services is an independent and international organization which innovates and strategizes, to develop sustainable solutions with a professional and personalized approach to drive business transformation globally. We are committed to deliver our value-added services.
 </p>
 <p>
  Established in the year 2002, with nearly two decades of experience we have served more than 100 Fortune 500 companies across the Middle East, India, Singapore, Japan, China, and Europe. We understand business in India and beyond. Our Presence in UAE, China, India, Europe, Singapore, and Japan allows us to work with diverse companies from across the globe and across multiple industries, with the highest level of customer understanding and agility, that differentiates us in the region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  MBG is seeking a highly skilled
  <strong>
   ICV Auditor- Senior
  </strong>
  to join our growing consulting practice in Qatar. The ideal candidate will have solid experience in ICV frameworks, certification processes, and advisory engagements, particularly within Qatar or the GCC. This role involves working directly with clients across various sectors to support
  <strong>
   ICV certification, strategy development, data validation, and improvement planning
  </strong>
  .
 </p>
 <p>
  As an ICV Consultant at MBG, you will play a key role in delivering high-quality consulting services, ensuring accurate certification outputs, and contributing to the development of MBG&rsquo;s ICV practice capabilities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   ICV Certification Delivery
  </strong>
 </p>
 <ul>
  <li>
   Manage and execute end-to-end
   <strong>
    ICV certification projects
   </strong>
   for clients in accordance with Qatar&rsquo;s regulatory and certifying body guidelines.
  </li>
  <li>
   Review and validate client data related to financials, procurement, workforce, training, and local investments.
  </li>
  <li>
   Prepare ICV calculation files, working papers, and certification documents with accuracy and compliance.
  </li>
  <li>
   Coordinate with internal MBG teams, certification bodies, and external auditors throughout the verification cycle.
  </li>
 </ul>
 <p>
  <strong>
   ICV Advisory Services
  </strong>
 </p>
 <ul>
  <li>
   Conduct gap assessments and deliver
   <strong>
    ICV improvement plans
   </strong>
   to enhance client performance and competitiveness in tenders.
  </li>
  <li>
   Advise clients on local sourcing opportunities, workforce nationalization, SME engagement, and investment strategies.
  </li>
  <li>
   Support tender teams by developing customized
   <strong>
    ICV strategies and plans
   </strong>
   aligned with Qatar Energy and other stakeholder requirements.
  </li>
 </ul>
 <p>
  <strong>
   Client Engagement &amp; Relationship Management
  </strong>
 </p>
 <ul>
  <li>
   Serve as a subject matter point of contact for clients regarding all ICV-related inquiries.
  </li>
  <li>
   Communicate findings, recommendations, and certification outcomes to client stakeholders.
  </li>
  <li>
   Build and maintain strong relationships to expand MBG&rsquo;s ICV consulting portfolio.
  </li>
 </ul>
 <p>
  <strong>
   Practice Development
  </strong>
 </p>
 <ul>
  <li>
   Contribute to developing methodologies, tools, templates, and best practices for MBG&rsquo;s ICV consulting practice.
  </li>
  <li>
   Support internal training and knowledge-sharing sessions on ICV frameworks and updates.
  </li>
  <li>
   Participate in business development, proposal writing, and thought leadership initiatives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <p>
  <strong>
   Essential
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Accounting, Finance, Economics, Supply Chain Management, or related field.
  </li>
  <li>
   <strong>
    2&ndash;6 years of experience
   </strong>
   in ICV certification, ICV advisory, or local content consulting (Qatar, UAE, or GCC preferred).
  </li>
  <li>
   Strong understanding of
   <strong>
    local content / ICV frameworks
   </strong>
   , particularly Qatar Energy or equivalent GCC models.
  </li>
  <li>
   Experience working with financial statements, cost analysis, and data validation.
  </li>
  <li>
   Proficiency in Excel, data modeling, and reporting.
  </li>
 </ul>
 <p>
  <strong>
   Preferred
  </strong>
 </p>
 <ul>
  <li>
   Prior experience in a consulting firm or professional services environment.
  </li>
  <li>
   Knowledge of Qatar&rsquo;s national programs related to localization, Qatarization, SME frameworks, and procurement policies.
  </li>
  <li>
   Exposure to cross-industry clients (oil &amp; gas, utilities, construction, manufacturing, services).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills &amp; Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strong analytical and numerical competence.
  </li>
  <li>
   Excellent communication and client-facing skills.
  </li>
  <li>
   Ability to manage multiple engagements simultaneously.
  </li>
  <li>
   Detail-oriented with strong documentation and reporting discipline.
  </li>
  <li>
   Ability to work independently and within a consulting team structure.
  </li>
 </ul>
 <p>
 </p>
</div>


ICV Auditor- Senior

NAKILAT

<div>
 <p>
  <strong>
   Reporting structure
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Reports To:
   </u>
  </strong>
 </p>
 <p>
  Head of Learning &amp; Development
 </p>
 <p>
  <strong>
   <u>
    Direct Reportees:
   </u>
  </strong>
 </p>
 <p>
  None
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary and Purpose
  </strong>
 </p>
 <p>
  Design and implement a talent assessment and development framework, methodology and process for the purposes of talent identification, development, and succession planning, with an emphasis on National Development.
 </p>
 <p>
  Execute the full ADDIE (Analysis, Design, Development, Implementation, and Evaluation) cycle in relation to Learning and Development for all NAKILAT employees and managers, with particular focus on the development of Qatari Nationals. Manage the initiatives and programs that will enable NAKILAT to achieve its short-term Qatarization goals and long-term Qatarization objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Accountabilities
  </strong>
 </p>
 <p>
  <strong>
   Key Accountabilities:
  </strong>
 </p>
 <p>
  <strong>
   Learning &amp; Talent Development:
  </strong>
 </p>
 <p>
  1. Implement Learning and Development, Career Planning and Succession Planning tools &amp; methodologies reflecting leading practices in the Oil and Gas sector and the Maritime industry.
 </p>
 <p>
  2. Deliver development centers with associated psychometric assessments, interpreting the results to compile Employee and Line Managers' feedback reports that include recommended development actions.
 </p>
 <p>
  3. Collaborate with the Head of L&amp;D to design an Employee Development Program to retain and develop high potential employees by building on any capability assessments to identify capability gaps.
 </p>
 <p>
  4. Coordinate with the Line Managers to identify capability and competency requirements of high potential candidates and identify and recommend Training and Development requirements to bridge these gaps.
 </p>
 <p>
  5. Review, analyze, and assess career progression and succession planning requirements and identify and recommend relevant training and development requirements.
 </p>
 <p>
  6. Support flexible career paths and succession planning that focus on aligning talent and opportunities by reviewing internal and external recruiting pipelines in collaboration with the Head of Learning and Development, Talent Acquisition and Line Managers.
 </p>
 <p>
  7. Ensure timely identification of potential key roles/jobs and high potential candidates who could go through the succession planning process.
 </p>
 <p>
  8. Work with potential successor candidates to support them through succession planning programs.
 </p>
 <p>
  9. Assess skills and experience required for unmatched critical positions, and report risk areas, if any, to the Head of Learning and Development in collaboration with other concerned parties to put in place mitigation plans to address these risk areas.
 </p>
 <p>
  10. Support the delivery of high-profile business critical development programs such as operational technical programs, leadership development programs and professional accreditation programs.
 </p>
 <p>
  11. Project manage the development of the Annual Training Plan to address skills gaps and identified training needs, with a specific focus on Qatari Nationals.
 </p>
 <p>
  12. Identify suitable training providers available, both locally, regionally, and overseas, in order to deliver training objectives in line with management's requirements and coordinate the training delivery process to ensure the achievement of learning objectives.
 </p>
 <p>
  13. Participate in the ongoing execution of a blended learning strategy and work with the Head of L&amp;D to develop the virtual delivery model, including eLearning, online classrooms, self-directed learning, peer-to-peer learning, and social learning.
 </p>
 <p>
  <strong>
   Qatarization:
  </strong>
 </p>
 <p>
  14. Support the Career Development Planning process and advise the appropriate development actions to be taken to develop Qatari Nationals towards senior roles, as well as ensure that CDPs are in place for selected Qatari Nationals.
 </p>
 <p>
  15. Assist in developing and implementing a &lsquo;Mentoring and Coaching Programme&rsquo; for Qatari Nationals, including Post holders, Graduate Developees, and Trainees. Once implemented, track and report on the progress and success of these programmes.
 </p>
 <p>
  16. Design, develop, and implement talent programs for &lsquo;young&rsquo; Qatari talent, including the Marine Cadet Training Programme in association with QatarEnergy.
 </p>
 <p>
  17. Manage and successfully implement students&rsquo; sponsorships and report regularly on student progress.
 </p>
 <p>
  <strong>
   Performance Management:
  </strong>
 </p>
 <p>
  18. Participate in the establishment and maintenance of effective performance management policies, processes and systems within NAKILAT.
 </p>
 <p>
  19. Manage all phases of the Performance Management cycle (planning, review, and appraisal).
 </p>
 <p>
  20. Analyze and publish periodic internal reports on performance management practices and processes.
 </p>
 <p>
  21. Support the Performance Improvement process for employees who are underperforming in their current roles by ensuring that Performance Improvement Plans are in place, and well tracked.
 </p>
 <p>
  <strong>
   Generic Accountabilities:
  </strong>
 </p>
 <p>
  <strong>
   Quality, Health, Safety, &amp; Environment (QHSE):
  </strong>
 </p>
 <p>
  22. Adhere to all relevant QHSE policies, procedures, instructions, and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.
 </p>
 <p>
  <strong>
   Policies, Systems, Processes &amp; Procedures:
  </strong>
 </p>
 <p>
  23. Implement approved departmental policies, processes, and procedures.
 </p>
 <p>
  24. Work with the Head of L&amp;D to improve and advance policies &amp; procedures whenever possible.
 </p>
 <p>
  25. Work to enhance the existing Learning Management System in SuccessFactors through effective change management processes in conjunction with IT professionals both internal &amp; external.
 </p>
 <p>
  <strong>
   Others:
  </strong>
 </p>
 <p>
  26. Carry out any other duties as directed by the immediate supervisor.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications, Experience and Job Skills
  </strong>
 </p>
 <p>
  <strong>
   <u>
    Qualifications:
   </u>
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Business Administration, Human Resources, Psychology or any other related field.
 </p>
 <p>
  &bull; British Psychological Society (BPS) Level A &amp; P preferred or equivalent.
 </p>
 <p>
  <strong>
   <u>
    Experience:
   </u>
  </strong>
 </p>
 <p>
  &bull; 5-7 years of related experience of which a minimum of 3-5 years should be in a similar position / responsibility.
 </p>
 <p>
  &bull; Previous experience in Oil &amp; Gas industry and regional experience is preferred
 </p>
 <p>
  <strong>
   <u>
    Job Specific Skills:
   </u>
  </strong>
 </p>
 <p>
  &bull; Experience of the full ADDIE cycle in a Learning and Development section
 </p>
 <p>
  &bull; Knowledge of Learning and Development principles and best practices
 </p>
 <p>
  &bull; Knowledge of Microsoft Office &amp; Learning Authoring Tools
 </p>
 <p>
  &bull; Knowledge of SAP ERP &amp; SuccessFactors LMS
 </p>
 <p>
  &bull; Assessment &amp; Development Methodologies
 </p>
 <p>
  <br/>
 </p>
</div>


Learning & Development Specialist

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Business Control &amp; Financial Support Analyst (Qatarization)
</div></div><div><div>Ref #
</div><div>223224
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 15-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p>
<p>As a Business Support &amp; Financial Control Analyst, you will be supporting the business with financial analyses, budgeting / forecasting, variance analyses, management reporting and financial business cases (a.o. investments, insource vs outsource). You must also focus on creating added value in order to improve decision making and streamlining processes.</p>
<p><b>Job Responsibilities</b></p>
<ul><li>Develop financial models and conduct analysis using a broad range of quantitative tools and techniques. Analyze and report actual revenues and costs; prepare root-cause variance analyses reporting to management on periodic basis (monthly, quarterly, and annually).</li>
<li>Identify and develop process improvements in conjunction with finance stakeholders and/or business.</li>
<li>Conduct ad hoc revenue and cost analysis for (senior) management in Finance.</li>
<li>Identify and develop in conjunction with business KPls and report them on a regular basis</li>
<li>Ensure financial accounting reporting is in sync with corporate / finance definitions and reports</li>
<li>Optimize reporting process of route profitability (if applicable), financial accounting and management reporting</li>
<li>Review annual budget submissions in-line with key management strategies/targets.</li>
<li>Control spends to ensure cost of sale targets are achieved and recommend measures.</li>
<li>Review business case proposals generating incremental revenues or cost reduction.</li>
<li>Review contracts / agreements for financial compliance.</li>
<li>Consolidating and analyzing financial results of departments on a monthly basis and yearly during the budgeting process.</li>
<li>Perform other department duties related to his/her position as directed by the manager of the Business Finance department.</li>
</ul><p><b>Be part of an extraordinary story</b></p>
<p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p>
<p>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p>
<p>Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p>
<ul><li>Bachelor's Degree or Equivalent with Minimum 1 year of job-related experience</li>
<li>Experience as a financial analyst</li>
<li>Ideal candidate should have any of the finance credentials and qualifications</li>
<li>Excellent communication and presentation skills are a must, as is the ability to work effectively and interact with employees at all levels across the organization.</li>
<li>Strong eye for details and analytical skills with the ability to review variances, analyses and interpret data, understand business cycle and their impact on the profit and loss account.</li>
<li>Excellent Command of English language.</li>
<li>Must have excellent computer skills, including Microsoft Excel, Word, MS Access and Power Point.</li>
<li>Must have excellent organizational ability to be able to set priorities, handle multiple responsibilities [work interruptions, and meet deadlines.</li>
<li>Must be a self-starter and have the ability to work independently with minimal instruction.</li>
<li>Must have good interpersonal skills.</li>
<li>Must have the ability to maintain strict confidentiality of records and information. Able to add value to internal customer</li>
<li>Innovative thinking ability with high degree of motivation and problem-solving skills required</li>
<li>Good knowledge of internal finance system.</li>
<li>Knowledge of cost Centre accounting, preparing budgets and forecasts</li>
</ul><p><b>Preferred</b></p>
<ul><li>Airline industry experience</li>
</ul><p><b>About Qatar Airways Group</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p>
<p>So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community</p>
<p><b>How to apply</b><br>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=223224</div></div></div></div></div></div></div></div>

Senior Business Control & Financial Support Analyst (Qatarization)

Nakilat

<p></p><div><div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Summary and Purpose</b></h2>
</div><p></p><div>
<p>Design and implement a talent assessment and development framework, methodology and process for the purposes of talent identification, development, and succession planning, with an emphasis on National Development.</p>
<p>Execute the full ADDIE (Analysis, Design, Development, Implementation, and Evaluation) cycle in relation to Learning and Development for all NAKILAT employees and managers, with particular focus on the development of Qatari Nationals. Manage the initiatives and programs that will enable NAKILAT to achieve its short-term Qatarization goals and long-term Qatarization objectives.</p>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Accountabilities</b></h2>
</div><div><p><b>
Key Accountabilities:</b></p>
<p><b>Learning &amp; Talent Development:</b></p>
<p>1. Implement Learning and Development, Career Planning and Succession Planning tools &amp; methodologies reflecting leading practices in the Oil and Gas sector and the Maritime industry.</p>
<p>2. Deliver development centers with associated psychometric assessments, interpreting the results to compile Employee and Line Managers' feedback reports that include recommended development actions.</p>
<p>3. Collaborate with the Head of L&amp;D to design an Employee Development Program to retain and develop high potential employees by building on any capability assessments to identify capability gaps.</p>
<p>4. Coordinate with the Line Managers to identify capability and competency requirements of high potential candidates and identify and recommend Training and Development requirements to bridge these gaps.</p>
<p>5. Review, analyze, and assess career progression and succession planning requirements and identify and recommend relevant training and development requirements.</p>
<p>6. Support flexible career paths and succession planning that focus on aligning talent and opportunities by reviewing internal and external recruiting pipelines in collaboration with the Head of Learning and Development, Talent Acquisition and Line Managers.</p>
<p>7. Ensure timely identification of potential key roles/jobs and high potential candidates who could go through the succession planning process.</p>
<p>8. Work with potential successor candidates to support them through succession planning programs.</p>
<p>9. Assess skills and experience required for unmatched critical positions, and report risk areas, if any, to the Head of Learning and Development in collaboration with other concerned parties to put in place mitigation plans to address these risk areas.</p>
<p>10. Support the delivery of high-profile business critical development programs such as operational technical programs, leadership development programs and professional accreditation programs.</p>
<p>11. Project manage the development of the Annual Training Plan to address skills gaps and identified training needs, with a specific focus on Qatari Nationals.</p>
<p>12. Identify suitable training providers available, both locally, regionally, and overseas, in order to deliver training objectives in line with management's requirements and coordinate the training delivery process to ensure the achievement of learning objectives.</p>
<p>13. Participate in the ongoing execution of a blended learning strategy and work with the Head of L&amp;D to develop the virtual delivery model, including eLearning, online classrooms, self-directed learning, peer-to-peer learning, and social learning.</p>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Accountabilities - 2</b></h2>
</div><p></p><div>
<p><b>Qatarization:</b></p>
<p>14. Support the Career Development Planning process and advise the appropriate development actions to be taken to develop Qatari Nationals towards senior roles, as well as ensure that CDPs are in place for selected Qatari Nationals.</p>
<p>15. Assist in developing and implementing a &lsquo;Mentoring and Coaching Programme&rsquo; for Qatari Nationals, including Post holders, Graduate Developees, and Trainees. Once implemented, track and report on the progress and success of these programmes.</p>
<p>16. Design, develop, and implement talent programs for &lsquo;young&rsquo; Qatari talent, including the Marine Cadet Training Programme in association with QatarEnergy.</p>
<p>17. Manage and successfully implement students&rsquo; sponsorships and report regularly on student progress.</p>
<p><b>Performance Management:</b></p>
<p>18. Participate in the establishment and maintenance of effective performance management policies, processes and systems within NAKILAT.</p>
<p>19. Manage all phases of the Performance Management cycle (planning, review, and appraisal).</p>
<p>20. Analyze and publish periodic internal reports on performance management practices and processes.</p>
<p>21. Support the Performance Improvement process for employees who are underperforming in their current roles by ensuring that Performance Improvement Plans are in place, and well tracked.</p>
<p><b>Generic Accountabilities:</b></p>
<p><b>Quality, Health, Safety, &amp; Environment (QHSE):</b></p>
<p>22. Adhere to all relevant QHSE policies, procedures, instructions, and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.</p>
<p><b>Policies, Systems, Processes &amp; Procedures:</b></p>
<p>23. Implement approved departmental policies, processes, and procedures.</p>
<p>24. Work with the Head of L&amp;D to improve and advance policies &amp; procedures whenever possible.</p>
<p>25. Work to enhance the existing Learning Management System in SuccessFactors through effective change management processes in conjunction with IT professionals both internal &amp; external.</p>
<p><b>Others:</b></p>
<p>26. Carry out any other duties as directed by the immediate supervisor.</p>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Qualifications, Experience and Job Skills</b></h2>
</div><div><div><b>
Qualifications:</b><br>
<ul><li>Bachelor&rsquo;s degree in Business Administration, Human Resources, Psychology or any other related field.</li><li>British Psychological Society (BPS) Level A &amp; P preferred or equivalent.</li></ul></div>
<div><b>Experience:</b><br>
<ul><li>5-7 years of related experience of which a minimum of 3-5 years should be in a similar position / responsibility.</li><li>Previous experience in Oil &amp; Gas industry and regional experience is preferred</li></ul></div>
<div><b>Job Specific Skills:</b><br>
<ul><li>Experience of the full ADDIE cycle in a Learning and Development section</li><li>Knowledge of Learning and Development principles and best practices</li><li>Knowledge of Microsoft Office &amp; Learning Authoring Tools</li><li>Knowledge of SAP ERP &amp; SuccessFactors LMS</li><li>Assessment &amp; Development Methodologies</li></ul></div><br>
</div></div></div>
</div></div></div></div><div></div><div><div><div><div><h1 class="jobSectionHeader"><b>Learning &amp; Development Specialist
</b></h1></div></div></div></div><div></div><div><div><div><div>Department: Human Resources
</div></div></div></div><div><div><div><div>City: Doha Office<br>
</div></div></div></div><div></div><p><br>
<b>Job Segment: </b>Recruiting, Quality Assurance, QA, Performance Management, Learning, Human Resources, Quality, Technology
</p></div><div></div><div><div><p>Apply now</p></div></div></div></div></div><p></p>

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