quality analyst/technical writer

Sourcecode Software House

Job Title: Research Analyst Writers (General, Finance, and Technical domains) Location: PECHS, Block 3 Job Type: Full-Time Shift Options:<ul><li>Morning: 9:00 AM &ndash; 6:00 PM</li><li>Night: 10:00 PM &ndash; 7:00 AM</li></ul><ul><li>Experience:</li><li>Minimum 6 months</li></ul>Job Overview:We are hiring experienced Research Analyst Writers to conduct market research, analyze data, write, and deliver actionable insights to support business decisions.Key Requirements:✔ Minimum 6 months of experience in research/data analysis ✔ Strong MS Excel &amp; reporting skills ✔ Excellent analytical and communication abilities ✔ Ability to work assigned shiftsCompetitive salary | Growth opportunities | Professional environmentApply now on Indeed or send your resume to ilsasourcecode@gmail.com.Job Type: Full-timeWork Location: In person

Research Analyst Writer (General, Finance, Technical)

Top Careers & You

Position: Quality AnalystLocation: LudhianaKey ResponsibilitiesDocumentation<ul><li>Write clear, structured, and detailed test cases.</li><li>Create comprehensive test scenarios from requirements, including edge cases and negative cases.</li><li>Convert vague or incomplete requirements into complete test coverage.</li><li>Identify gaps in requirements and raise clarifications.</li><li>Prepare and maintain : Test Plans , Test Strategy documents ,Requirement Traceability Matrix (RTM), QA reports and release documentation, SOPs and QA process documentation.</li><li>Ensure version control and consistency in documentation.</li></ul>Testing<ul><li>Perform functional testing of web and/or mobile applications.</li><li>Execute regression, integration, and system testing.</li><li>Conduct exploratory testing and validation of bug fixes.</li><li>Ensure test coverage aligns with business and functional requirements.</li></ul>Technical &amp; Analytical Skills<ul><li>Strong analytical thinking and attention to detail.</li><li>Understanding of SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle).</li><li>Basic API testing knowledge (e.g., using Postman) is a plus.</li><li>Basic knowledge for backend validation is preferred.</li></ul>Required Skills<ul><li>Experience writing structured test cases, edge cases, and negative cases.</li><li>Ability to break down complex workflows into test scenarios.</li><li>Process-driven, detail-oriented, and highly organized.</li><li>Comfortable asking clarifying questions and improving QA standards.</li><li>Prior experience in documentation-heavy QA roles is preferred.</li></ul>Experience<ul><li>2&ndash;3 years of QA experience (mid-level preferred).</li><li>Experience in SaaS, product, or software development environments is a plus.</li></ul>Job Type: Full-timeWork Location: In person

Quality Analyst

Concentrix

<div>Job Title:
Quality Analyst
Job Description
<h3 class="jobSectionHeader">Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
</h3><h3 class="jobSectionHeader">Job Description:
</h3><h3 class="jobSectionHeader">Key Responsibilities:
</h3><ul><li><h3 class="jobSectionHeader">High performance delivery on all quality parameters.
</h3></li><li><h3 class="jobSectionHeader">Audit chats &amp; calls on Product/process, Communication, and soft skills parameters.
</h3></li><li><h3 class="jobSectionHeader">Conduct audits and feedback for the targeted population with the objective of improving scores ,driving integrity &amp; proficiency.
</h3></li><li><h3 class="jobSectionHeader">Data analysis and creation of designated reports/presentations.
</h3></li><li><h3 class="jobSectionHeader">Participate in calibrations to ensure consistent scoring &amp; feedback delivery approach.
</h3></li><li><h3 class="jobSectionHeader">Communicate to heighten awareness and focus on importance of positive customer experience.
</h3></li><li><h3 class="jobSectionHeader">Make recommendations and drive improvement.
</h3></li><li><h3 class="jobSectionHeader">Reduce the learning curve and help enhance the product/process knowledge of new team members.
</h3></li><li><h3 class="jobSectionHeader">Ensure that internal policies, procedures, and compliance regulations are being followed
</h3></li><li><h3 class="jobSectionHeader">Customer/client Interactions.
</h3></li><li><h3 class="jobSectionHeader">Leverage process knowledge to proactively identify areas of concern &amp; highlight to the change Team.
</h3></li><li><h3 class="jobSectionHeader">Prepare TNA , publish and execute for 100% closure.
</h3></li></ul><h3 class="jobSectionHeader">Desired Skills:
</h3><ul><li><h3 class="jobSectionHeader">Technical knowledge with Good English communication - sentence construction, grammar, punctuation etc.
</h3></li><li><h3 class="jobSectionHeader">Should have minimum 6 month to 1 year experience in working with Social Media LOB&rsquo;s and/or COMO accounts
</h3></li><li><h3 class="jobSectionHeader">Must have the ability to work under pressure.
</h3></li><li><h3 class="jobSectionHeader">Understanding of the Audit &amp; Coaching process.
</h3></li><li><h3 class="jobSectionHeader">Ability to observe, analyze and give constructive feedback.
</h3></li><li><h3 class="jobSectionHeader">Presentation, Feedback &amp; Coaching skills.
</h3></li><li><h3 class="jobSectionHeader">Hands on experience in MS-Office- preferably in MS-Excel and Power Point.
</h3></li><li><h3 class="jobSectionHeader">Interpersonal skills and Teamwork
</h3></li><li><h3 class="jobSectionHeader">Analytical / Quantitative skills
</h3></li><li><h3 class="jobSectionHeader">Data Handling / data interpretation
</h3></li><li><h3 class="jobSectionHeader">Process orientation &amp; structured thinking.
</h3></li><li><h3 class="jobSectionHeader">Prior experience with ads will be considered a plus
</h3></li></ul><h3 class="jobSectionHeader">Disclaimer:-
</h3><h3 class="jobSectionHeader">'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
</h3>Location:
IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div>

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
We’re changing the way people think about customer service, and we need your help!
 
We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.
 
As Quality Assurance Analyst (Spanish/English Bilingual), You Will…
 
<ul>
<li>Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed</li>
<li>Complete Quality Assurance and coaching session reports on a weekly basis</li>
<li>Attend and participate in meetings with supervisors and managers to review monitoring lists</li>
<li>Attend and participate in partner and internal calibration meetings</li>
<li>Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers</li>
<li>Report scripting problems or questions from callers to appropriate departments</li>
<li>Distribute partner and company related correspondence to all CSRs/Tier 2 team members</li>
<li>Perform other duties as assigned</li>
</ul>
As Quality Assurance Analyst (Spanish/English Bilingual), You Have…
 
<ul>
<li>High school diploma or equivalent (required)</li>
<li>Must be fluent in Spanish and English, written and oral</li>
<li>1 year of front-line contact center experience (preferred)</li>
<li>1-2 years of Quality Assurance experience (preferred)</li>
<li>Intermediate knowledge of MS Excel, MS Word and MS Office (required)</li>
<li>Ability to type 30 wpm minimum with accuracy</li>
<li>Strong verbal and written communication skills, including spelling and grammar</li>
<li>Excellent organizational and time management skills</li>
<li>Ability to make fair and consistent judgments and decisions</li>
<li>Ability to multi-task under high-pressure situations</li>
<li>Ability to solve problems and offer suggestions in a positive and developmental manner</li>
<li>Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls</li>
<li>Ability to perform basic mathematical functions to ensure scoring accuracy</li>
<li>Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li>
<li>Ability to work a variety of shifts including days, afternoons, evenings and holidays</li>
</ul>

Quality Assurance Analyst (Spanish/English Bilingual)

Aanvii Hearing SOlutions Pvt Ltd

Position Title: BPO Quality Analyst (QA)Location: BangaloreDepartment: Business Process Outsourcing (BPO)Reports To: Manager / Team LeaderSummary:The BPO Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions and processes within the BPO environment. The QA plays a key role in ensuring that the team meets the company's quality standards and delivers exceptional customer service. This role involves conducting audits, providing feedback, and collaborating with the Training and Operations teams to drive continuous improvement.Key Responsibilities:Quality Monitoring: Regularly monitor and evaluate customer interactions (calls, emails, chat) to ensure adherence to company policies, procedures, and quality standards.Performance Evaluation: Assess agent performance against established benchmarks, identifying strengths and areas for improvement.Feedback and Coaching: Provide detailed feedback and coaching to agents to help them improve their performance and meet quality standards.Reporting: Generate and analyze quality reports, summarizing findings and making recommendations for improvement.Trend Analysis: Identify trends and patterns in customer interactions and process performance to inform training and operational improvements.Collaboration: Work closely with the Training and Operations teams to address quality issues and implement corrective actions.Process Improvement: Recommend and assist in the implementation of process improvements to enhance service quality and efficiency.Compliance: Ensure all customer interactions comply with regulatory requirements and company policies.Training Support: Assist in developing and delivering training programs based on quality findings and identified training needs.Documentation: Maintain accurate records of quality assessments, feedback sessions, and performance metrics.Qualifications:Education: Bachelor&rsquo;s degree in Business, Quality Management, or a related field preferred, or equivalent work experience.Experience: Minimum of 3-6 years of experience in a quality assurance role within a BPO or customer service environment.Skills:Excellent verbal and written communication skills.Strong analytical and problem-solving abilities.Proficiency in using quality monitoring tools and software.Ability to handle multiple tasks simultaneously in a fast-paced environment.Good organizational and time management skills.Attention to detail and a commitment to accuracy.Job Type: Full-timePay: ₹9,201.33 - ₹35,000.00 per monthWork Location: In person

Quality Analyst- Bengaluru

Lonza

<div>QC Analyst I &ndash; Analytical (Cell Therapy, Night Shift)
Location: Portsmouth, NH, USA.
As a QC Analyst I on our Cell Therapy Analytical team, you are responsible for the high-precision testing that confirms the safety and potency of personalized medicines. Working on the night shift, you provide the critical data needed to move patient treatments forward. This is a foundational role for a scientifically minded individual who wants to master complex analytical methods in a fast-paced, high-stakes environment.
Schedule &amp; Shift<ul><li>
Shift: Night Shift (8:00 PM &ndash; 6:30 AM)</li><li>
Days: Wednesday through Saturday (4-day, 10-hour schedule)</li><li>
Orientation: Your first 2 weeks of training will be held on the day shift.</li><li>
Differentials: This role includes competitive night and weekend shift pay.</li></ul>
What You&rsquo;ll Get<ul><li>
Specialized Technical Training: Master foundational analytical techniques (such as Flow Cytometry, ELISA, or qPCR) used in the release of cell-based therapies.</li><li>
Direct Impact: Your work directly verifies that a patient&rsquo;s custom treatment is safe and effective before it reaches them.</li><li>
Predictable Balance: The 4x10 schedule offers three consistent days off per week.</li><li>
Full Lonza Benefits: Medical, dental, vision, 401(k), and performance-based incentives. Our full list of global benefits: lonza.com/careers/benefits.</li></ul>
What You&rsquo;ll Do<ul><li>
Analytical Testing: Perform routine analytical assays to support in-process, lot release, and stability testing for Cell Therapy products.</li><li>
Aseptic Handling: Maintain the highest standards of sterility when handling sensitive biological samples to ensure data integrity and prevent contamination.</li><li>
Data Recording: Document all results in real-time, following Good Documentation Practices (GDP) and ensuring 100% compliance with cGMP standards.</li><li>
Lab Support: Assist in the maintenance of laboratory equipment, the preparation of reagents, and ensuring the lab remains in an audit-ready state.</li><li>
Collaborative Quality: Work closely with your night shift team to meet manufacturing deadlines and participate in clear, detailed shift handovers.</li><li>
Problem Recognition: Learn to identify and escalate any results that deviate from expected ranges, supporting the team in maintaining total process control.</li></ul>
What We&rsquo;re Looking For<ul><li>
Education: Associate&rsquo;s or Bachelor&rsquo;s degree in a Scientific Discipline (Biology, Chemistry, Biochemistry, or related field) is required.</li><li>
Experience: This is an entry-level (Level I) role. We are looking for individuals with strong foundational lab skills, whether from an academic setting or prior industry experience.</li><li>
Technical Aptitude: A strong desire to learn complex analytical instrumentation and laboratory computer systems (LIMS).</li><li>
Attention to Detail: The ability to follow detailed Standard Operating Procedures (SOPs) with 100% accuracy.</li><li>
Reliability: Ability to consistently work the 8 PM &ndash; 6:30 AM schedule and contribute to a high-performing night team.</li><li>
Attributes: Self-motivated, positive attitude, and a deep commitment to the patient-first mission of Cell Therapy.</li></ul>
About Lonza
At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone&rsquo;s ideas, big or small, have the potential to improve millions of lives, and that&rsquo;s the kind of work we want you to be part of.
Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you&rsquo;re ready to help turn our customers&rsquo; breakthrough ideas into viable therapies, we look forward to welcoming you on board.
Ready to start your career in QC? Apply now.</div>

QC Analyst I - Analytical (Nights)

Shinewell

Designation : Quality Analyst, Team LeadLocation : Koramangala, Bangalore.Shift : Day ShiftWork Experience: minimum 2 - 3 years, as a Team Lead.Candidate should be fluent in English &amp; Hindi with below languagesShould have good analytical skills Identify root causes by regular RCA with the TLs Handle escalations:Regional Languages should know along with English &amp; Hindi,Should have exp. in Auditing the CallsShould have Excellent Communication skillsExp. in Team Management.Mode of interview- face to face&middot;Job Type: Full-timePay: ₹40,000.00 - ₹45,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li></ul>Work Location: In person

Quality Analyst, Call Auditing MT TL

Search 10000+ Quality analyst/technical writer jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 quality analyst/technical writer jobs Near Me

Research Analyst Writer (General, Finance, Technical)

Quality Analyst

Quality Analyst

Quality Assurance Analyst (Spanish/English Bilingual)

Quality Analyst- Bengaluru

QC Analyst I - Analytical (Nights)

Quality Analyst, Call Auditing MT TL