quality analyst/technical writer

HashOne Digital (Pvt. )Ltd

Job Description We are looking for a Business Analyst / Technical Writer to support our pre-sales and post-sales activities by creating clear, structured, and technically sound documentation. This role will work closely with sales, solution architects, and delivery teams to translate client requirements into actionable documents and visual flows.Key Responsibilities<ul><li>Prepare pre-sales and post-sales documentation including proposals, SOWs, BRDs, and FRDs</li><li>Translate client and business requirements into clear technical documentation</li><li>Create user flows, system diagrams, and supporting visuals, and assist solution architects with high-level architectural diagrams</li><li>Conduct competitor research, feasibility analysis, and solution validation to support proposals</li><li>Collaborate with sales, architecture, and delivery teams to ensure scope clarity and smooth handover</li></ul>Requirements<ul><li>1-2 years of experience as a Business Analyst, Technical Writer, or similar role</li><li>Strong written English and documentation skills</li><li>Good understanding of software development concepts, web and mobile applications, and system integrations</li><li>Experience with documentation and diagramming tools such as Figma, Lucidchart, Draw.io, or similar</li><li>Ability to work independently during night shift hours</li></ul>Job Type: Full-timeWork Location: In person

Business Analyst / Technical Writer

Om Group Inc

<div><div>Technical Writer / Business Analyst / Trainer - Remote 
 
OM Group, Inc. is seeking a versatile Technical Writer / Business Analyst / Trainer to support the US Army Corps of Engineers (USACE). This hybrid role involves gathering requirements, producing user-friendly documentation and delivering structured training to ensure smooth adoption of enterprise IT systems. The ideal candidate has experience working with DoD stakeholders, creating clear technical content, and facilitating end-user learning in IT transformation environments. 
 
 
Responsibilities</div>
<ul><li>Develop technical documentation including user guides, FAQs, and online help content for Oracle APEX applications</li>
<li>Collaborate with SMEs to gather and document functional requirements</li>
<li>Translate business needs into clear specifications and training content</li>
<li>Design and deliver training sessions for diverse user groups, from onboarding to refresher training</li>
<li>Produce training collateral (manuals, quick reference guides, presentations) and maintain version control</li>
<li>Provide ongoing user support through embedded tools and responsive training updates</li>
<li>Contribute to process improvement efforts and ensure alignment with IT and cybersecurity standards</li>
</ul>
<div> 
Requirements</div>
<ul><li>Bachelor&rsquo;s degree in a related field, or equivalent practical experience</li>
<li>3&ndash;7 years of combined experience in technical writing, business analysis, or training</li>
<li>Strong documentation and analytical skills with proficiency in Microsoft Office and SharePoint</li>
<li>Familiarity with Agile/Scrum practices and collaborative IT projects</li>
<li>Strong communication and presentation skills, with ability to work with technical and non-technical users</li>
<li>Active security clearance</li>
<li>Expected compensation: $80,000 to $90,000 a year</li>
<li>Preferred qualifications below:</li>
<li>Familiarity with Oracle APEX or PL/SQL.</li>
<li>Familiarity with USACE Construction Management, Project Management and/or Financial Management/Budget processes and systems</li>
<li>Background in IT service management or process improvement</li>
</ul>
<div> 
Benefits</div>
<ul><li>Competitive salary and benefits package</li>
<li>Opportunities for career growth and skills development</li>
<li>Collaborative, mission-focused team environment</li>
<li>Flexible work arrangements</li>
</ul>
<div> 
OM Group, Inc. is an Equal Opportunity Employer (EOE) committed to compliance with all applicable federal, state, and local employment laws. We provide employment opportunities without regard to race, color, religion, sex, national origin, disability, veteran status, genetic information, or any other characteristic protected by law. 
 
If you need reasonable accommodation to apply, please contact jobs@omgroupinc.us 
 
OM Group, Inc. is dedicated to fostering a workplace that is free from unlawful discrimination and retaliation. Our hiring and employment practices are based on merit, ensuring that all individuals have equal opportunities based on their qualifications, experience, and skills. 
 
No Third Parties or C2C Solicitation 
This is a direct hire position ineligible for third party partnering. OM Group does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to OM Group or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.</div></div>

Technical Writer / Business Analyst / Trainer - Remote

Dhara Consulting Group

<div><div><div><div>Posted today</div></div><div><div>
Secret</div></div><div><div>
Unspecified</div></div><div><div>
Unspecified</div></div><div><div>
IT - QA and Test</div></div><div>
Falls Church, VA (ON-SITE/OFFICE)</div></div><div><div>
Seize your opportunity to make a personal impact as a Data Quality Analyst supporting the Bureau of Medicine and Surgery (BUMED), Department of the Navy. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. 
 
At GDIT, people are our differentiator. As a Data Quality Analyst, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Data/Quality Analyst joining our team and utilizing their data analytic experience to analyze patient safety data and develop reports and trends that will help ensure readiness and operational quality and safety for the Fleet and Marines. 
 
HOW YOU WILL MAKE AN IMPACT: 
<ul><li>
Provide overall, multifaceted support to the Navy Medicine's Quality Lead to include knowledge of Joint Commission standards, Infection Control and other quality measures.</li><li>
Review raw and synthesized data (HEDIS, ORYX, TJC, NPIC, NSQIP, AHRQ Measures, Carepoint, KSA, Mortality data etc.) to create specialized data analysis reports as it affects readiness and operational quality and safety for the Fleet and Marines, with an emphasis on trending and benchmark performance evaluation.</li><li>
Assist with increasing awareness of regulatory and joint commission compliance requirements for healthcare quality and safety in our operational settings.</li><li>
Develop and update Excel databases and dashboards; perform ad hoc pivot table queries.</li><li>
Track and trend data from multiple sources as needed.</li><li>
Perform data gap analyses and provide recommendations for designated projects.</li><li>
Analyze documents, measures and data slides for quarterly Navy Medicine Strategic Goal Updates.</li><li>
Analyze administrative data to develop methodologies and approaches for analytic activities such as clinical improvement chart audits and coding performance assessments. Understanding of the data definitions and how the data is calculated and the impact of changes in thresholds or definition changes on the data trends.</li><li>
Analyze date in the following databases: Patient Safety Reporting (PSR) System, The American College of Surgeons: National Surgical Quality Improvement Project, Population Health Portal (PHP) and PHP-Patient Safety Indicator, The Joint Commission ( TJC survey and Joint commission resources- Tracers amp module), team training resources and other DoD/Navy databases.</li><li>
Create and edit PowerPoint presentations- forms creation as needed</li><li>
Attend and support regularly scheduled meetings and conference calls, to include the DHA Clinical Measures Working Group, TIG, NSQIP, PSIC, and the Clinical Communities Calls. Summarize key findings and recommendations from the meetings.</li><li>
Participate in meetings on quality and safety topics and relevant BUMED meetings as needed.</li><li>
Maintain and update MilSuite sites for quality data storage.</li><li>
Effectively communicate and interface with BUMED Leadership and Operational leadership as needed.</li><li>
Participates in special projects as required.</li></ul> 

WHAT YOU'LL NEED TO SUCCEED:
 
<ul><li>Education: Bachelor's Degree in a healthcare related field</li><li>
Required Experience: 2+ years of related work experience</li><li>
Required Technical Skills: Experience with large data software systems such as Tableau or Power BI; Exhibit data trend analysis knowledge and experience; Knowledge and understanding of medical terminology; be able to develop presentations, reports and dashboards</li><li>
Security Clearance Level: NACLC (T3) or Secret Clearance`</li><li>
Required Skills and Abilities: Excellent verbal and written communication skills.</li><li>
Preferred Experience: 5 years related work experience; Experience working in a healthcare setting</li><li>
Location: On-site 100% at Falls Church, VA location; no travel required</li><li>
US Citizenship Required</li></ul> 

GDIT IS YOUR PLACE: 
<ul><li>
401K with company match</li><li>
Comprehensive health and wellness packages</li><li>
Internal mobility team dedicated to helping you own your career</li><li>
Professional growth opportunities including paid education and certifications</li><li>
Cutting-edge technology you can learn from</li><li>
Rest and recharge with paid vacation and holidays</li></ul> 
#GDITFedHealthJobs
 
 
#GDITHealthSystems 
 
#MilitaryHealthGDITJobs
 
 
#GDITpriorty 
 
Work Requirements</div><div><div>
GROUP ID: 90979310</div></div><div><div><div><div><div>
R</div></div></div><div></div>
Recruiter</div><div>
APPLY NOW</div></div></div></div><div></div>

Quality Analyst (Healthcare)

Empowering Assurance Systems Pvt Ltd

Job DescriptionWe are seeking a detail-oriented Quality Assurance Analyst with medium-level experience to oversee the quality and accuracy of client applications, documents, and marketing team outputs. The ideal candidate will be responsible for reviewing submitted applications, validating supporting documents, tracking follow-up comments from clients, and ensuring the marketing team&rsquo;s productivity meets company standards.Key Responsibilities1. Document &amp; Application Quality Review&middot; Review client applications and supporting documents for accuracy, completeness, and compliance.&middot; Validate data integrity and ensure the correctness of information before submission or processing.&middot; Identify errors, inconsistencies, or missing information and coordinate timely correction.2. Client Follow-Up &amp; Communication Tracking&middot; Collect, document, and track follow-up comments or feedback from clients on a daily basis.&middot; Liaise with the marketing team to ensure all client queries or revisions are addressed promptly.&middot; Maintain well-organized records of all communications and follow-up actions.3. Marketing Team Quality Monitoring&middot; Monitor and evaluate the quality of marketing team outputs and production.&middot; Verify the accuracy and feasibility of client data provided by the marketing team.&middot; Provide quality insights, highlight gaps, and ensure adherence to internal quality standards.4. Reporting &amp; Coordination&middot; Prepare daily, weekly, and monthly quality performance reports for management.&middot; Highlight recurring issues, quality trends, and improvement opportunities.&middot; Work closely with management to implement process improvements and enhance overall quality standards.Required Skills &amp; Qualifications&middot; 1&ndash;3 years of experience in a Quality Analyst, Document Analyst, Application Reviewer, or similar BPO/operations role.&middot; Strong attention to detail and ability to identify errors quickly.&middot; Good analytical thinking and problem-solving skills.&middot; Excellent verbal and written communication skills.&middot; Ability to coordinate effectively with teams across departments.&middot; Proficiency in MS Excel, Google Sheets, and basic reporting tools.&middot; Ability to manage multiple tasks with high accuracy under tight timelines.Preferred Qualifications&middot; Experience in BPO, operations, documentation, or client application review processes.&middot; Familiarity with quality frameworks (QA checklists, validation protocols, etc.).&middot; Experience working with marketing or client-facing teams is a plus.Benefits:1. Salary (as per industry norms) + attractive incentives.2. Friendly and collaborative work environment.3. Access to training and development programs.Job Types: Full-time, Permanent, FresherPay: From ₹13,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Anna Nagar, Chennai, Tamil Nadu (Preferred)</li></ul>Work Location: In person

Quality Analyst - Operations

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 We are currently looking to hire a Quality Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
 
 
 
 
 
 Role: Quality Analyst
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Type: Contract (3 months Contract -extendable)
 
 
 Experience: 1-5 years
 
 
 Note: Looking for Immediate Joiners
 
 
 
 
 
 Responsibilities
 
 
 Ensure incident and request handling meets quality standards: audit tickets for accuracy and SLA adherence, identify trends and process gaps, provide feedback and training to improve resolution quality and reporting.
 
 
 
 
 
 We are seeking a detail-oriented and process-driven Quality Analyst to ensure high standards of service delivery across Incident and Request Management operations. The Quality Analyst will be responsible for conducting regular audits, ensuring SLA compliance, identifying performance gaps, and driving continuous improvement initiatives within the Service Desk/ITSM environment.
 
 
 ________________________________________
 
 
 Key Responsibilities:
 
 
 1. Quality Auditing &amp; Compliance
 
 
 &bull; Conduct periodic audits of incident and service request tickets to ensure accuracy, completeness, and adherence to ITIL/organizational quality standards.
 
 
 &bull; Verify that tickets include proper categorization, prioritization, documentation, and resolution steps.
 
 
 &bull; Ensure compliance with SLAs, response timelines, and escalation protocols.
 
 
 &bull; Identify discrepancies, errors, or incomplete ticket handling and ensure corrective measures are implemented.
 
 
 2. Process Monitoring &amp; Improvement
 
 
 &bull; Analyze recurring issues, ticket trends, and operational patterns to identify process gaps or service delivery inefficiencies.
 
 
 &bull; Recommend improvements to enhance the quality, speed, and consistency of incident and request resolution.
 
 
 &bull; Support the development and refinement of standard operating procedures (SOPs) and knowledge articles.
 
 
 3. Feedback, Coaching &amp; Training
 
 
 &bull; Provide structured feedback to Service Desk agents, L1/L2 teams, and other operational staff based on audit findings.
 
 
 &bull; Conduct refresher training sessions to address common errors, ensure process adherence, and improve overall service quality.
 
 
 &bull; Collaborate with team leads to support capability development and performance enhancement.
 
 
 4. Reporting &amp; Documentation
 
 
 &bull; Prepare monthly/weekly quality reports highlighting audit results, SLA performance, accuracy levels, and improvement areas.
 
 
 &bull; Track and maintain quality metrics, KPIs, and compliance dashboards to support operational decision-making.
 
 
 &bull; Document quality findings, improvement plans, and follow-up actions.
 
 
 5. Stakeholder Collaboration
 
 
 &bull; Work closely with Incident Managers, Service Desk Leads, and Process Owners to ensure quality expectations are met.
 
 
 &bull; Participate in review calls, quality meetings, and RCA discussions to drive continuous improvement.
 
 
 &bull; Support internal audits and assist with compliance requirements as needed.
 
 
 ________________________________________
 
 
 Required Skills &amp; Qualifications:
 
 
 &bull; 2&ndash;5 years of experience as a Quality Analyst in IT Support, ITSM, Service Desk, or a similar environment.
 
 
 &bull; Strong knowledge of ITIL processes, especially Incident, Request, and Problem Management.
 
 
 &bull; Experience in ticketing tools such as ServiceNow, Remedy, JIRA, or similar platforms.
 
 
 &bull; Excellent analytical, auditing, and documentation skills.
 
 
 &bull; Strong communication and interpersonal skills for effective coaching and feedback.
 
 
 &bull; Ability to identify patterns, trends, and process bottlenecks.
 
 
 ________________________________________
 
 
 Preferred Skills:
 
 
 &bull; ITIL Foundation certification.
 
 
 &bull; Experience working with quality frameworks or continuous improvement methodologies (Lean, Six Sigma).
 
 
 &bull; Prior experience in SLA monitoring and reporting.
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to kumar@aven-sys.com Your interest will be treated with strict confidentiality.
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name: Kumar Ankush
 
 
 Avensys Consulting Pte Ltd
 
 
 Email: kumar@aven-sys.com
 
 
 Call: +65 6727 7653 | Ext: 653
 
 
 
 
 
 Privacy Statement:
 
 
 We take your personal data protection seriously and adhere to both EU and local data protections regulations.
 
 
 Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.
 
 
 Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants
 
 
 
</div>

Quality Analyst

<div>
 
 
 Position- Quality Analyst
 
 
 
 Location- Goregoan (silver metropolis)
 
 
 US Shifts 5 Days working 2 rotational week off
 
 
 24/7
 
 
 
 
 
 
 Job description
 
 
 
 
 Roles and Responsibilities
 
 
 <ul>
 <li>
 
 Conduct call audits to ensure quality standards are met.
 
 </li>
 <li>
 
 Lead by example and set high expectations for self and team.
 
 </li>
 <li>
 
 Handle team performance, provide feedback, and coach team members.
 
 </li>
 <li>
 
 Ensure effective communication among team members through regular meetings and updates.
 
 </li>
 <li>
 
 Identify areas of improvement and implement process changes to enhance overall performance.
 
 </li>
 </ul>
 
 
 
 
 
 mamta.parmar2@teleperformancedibs.com
 
 
</div>

DETAILING BULL

Job Title: Quality Analyst &ndash; Training &amp; ProcessCompany: Detailing BullRole PurposeTo ensure service quality by managing end-to-end processes and setting up structured training for all departments.Key Responsibilities<ul><li>Define and monitor end-to-end business processes and SOPs</li><li>Identify training needs for each department and create step-by-step training plans</li><li>Conduct new joinee training (1&ndash;2 days)</li><li>Train teams on car industry basics and Detailing Bull services</li><li>Plan refresher training for existing employees</li><li>Develop and manage a central training platform</li><li>Set up and manage the training department</li><li>Prepare technical, backend, and process training drafts</li><li>Lead a 6-month training &amp; quality setup project with timelines</li></ul>Skills &amp; Experience<ul><li>Strong quality, process, and training knowledge</li><li>Good communication and documentation skills</li><li>Experience in automobile/service industry preferred</li><li>Willing to travel if required</li></ul>Job Type: Full-timePay: ₹18,000.00 - ₹25,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Training &amp; development: 1 year (Required)</li></ul>Work Location: In person

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