quality analyst

IntouchCX

<div>
 
 
 About the Job
 
 
 
 
 
 
 IntouchCX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 We&rsquo;re changing the way people think about customer service, and we need your help!
 
 
 
 
 We&rsquo;re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing, and evaluating Voice, Email, Chat,t and Social contacts.
 
 
 
 
 
 As a Quality Assurance Analyst, You Will&hellip;
 
 
 
 
 
 Coach CSRs/Tier 2s on the quality of service to ensure proper procedures are being followed
 
 
 Complete Quality Assurance and coaching session reports every week
 
 
 Provide floor support, which can include actively taking phone calls
 
 
 Attend and participate in meetings with supervisors and managers to review monitoring lists
 
 
 Attend and participate in partner and internal calibration meetings
 
 
 Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operations Managers
 
 
 Report scripting problems or questions from callers tothe appropriate departments
 
 
 Distribute partner and company-related correspondence to all CSRs/Tier 2 team members
 
 
 Perform other duties as assigned
 
 
 
 
 
 
 
 
 
 As a Quality Assurance Analyst, You Have&hellip;
 
 
 
 
 
 
 High school diploma or equivalent (required)
 
 
 Minimum 1 year of hands-on GDS experience (required)
 
 
 1 year of front-line contact center experience (preferred)
 
 
 1&ndash;2 years of Quality Assurance experience (preferred)
 
 
 Intermediate knowledge of MS Excel, MS Word, and MS Office (required)
 
 
 Ability to type 30 wpm minimum with accuracy
 
 
 Strong verbal and written communication skills, including spelling and grammar
 
 
 Excellent organizational and time management skills
 
 
 Ability to make fair and consistent judgments and decisions
 
 
 Ability to multitask under high-pressure situations
 
 
 Ability to solve problems and offer suggestions in a positive and developmental manner
 
 
 Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls
 
 
 Ability to perform basic mathematical functions to ensure scoring accuracy
 
 
 Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
 
 
 Availability to work a variety of shifts, including early mornings, afternoons, evenings, and holidays, is required.
 
 
 
</div>

Quality Analyst ( GDS Experience )

Vezeeta

<div>
 
 Job Summary
 
 
 
 We are seeking a highly motivated and detail-oriented Junior Data Analyst to join our data-driven team. As a Data Analyst, you will play a crucial role in supporting data-related activities within our organization. You will work closely with senior data analysts and other team members to collect, analyze, and present data insights that inform decision-making and drive business growth. This is an excellent opportunity for a recent graduate or entry-level professional to gain valuable experience in the field of data analysis.
 
 
 Data Collection and Cleaning: Collect and compile data from various sources, ensuring data accuracy and completeness. Perform data cleaning and transformation as necessary to prepare it for analysis.
 
 
 <ul>
 <li>
 Data Analysis: Assist in conducting data analysis using statistical methods, data visualization tools, and data analysis software. Summarize findings in clear and concise reports.
 </li>
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 Data Visualization: Create visually appealing and informative charts, graphs, and dashboards to present data insights to stakeholders. Use tools such as Tableau, Power BI, or Excel for visualization.
 </li>
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 Report Generation: Prepare regular and ad-hoc reports to communicate key metrics and findings to the team and management. Ensure reports are accurate and delivered on time.
 </li>
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 Data Quality Assurance: Help maintain data quality standards by identifying and resolving data discrepancies or inconsistencies. Collaborate with other team members to establish data quality protocols.
 </li>
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 Collaboration: Work closely with cross-functional teams, including data engineers, business analysts, and stakeholders, to understand data requirements and deliver actionable insights.
 </li>
 <li>
 Research and Learning: Stay up-to-date with industry trends and best practices in data analysis. Continuously expand your knowledge and skills in data analytics techniques and tools.
 
 
 </li>
 </ul>
 
 Requirements And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field such as Data Science, Statistics, Mathematics, Computer Science, or a related discipline.
 </li>
 <li>
 Strong analytical skills and a passion for working with data.
 </li>
 <li>
 1 year of experience
 </li>
 <li>
 Proficiency in data analysis tools and programming languages such as Excel, SQL.
 </li>
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 Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.
 </li>
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 Excellent communication skills, with the ability to translate complex data into understandable insights.
 </li>
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 Detail-oriented and capable of maintaining data accuracy and integrity.
 </li>
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 Strong problem-solving skills and the ability to think critically.
 </li>
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 Highly organized and able to manage multiple tasks and deadlines effectively.
 </li>
 <li>
 Team player with a collaborative mindset and the ability to work well in a diverse team environment.
 </li>
 <li>
 Eagerness to learn and adapt to new tools, techniques, and technologies in the field of data analysis.
 </li>
 </ul>
</div>

Data Analyst

Canonical

<div>
 Be the voice of Canonical
 
 
 We're on the lookout for an energetic and creative Senior Communications Manager with experience in analyst relations (AR) to join our communications team. The ideal person for this role will drive communications strategy through the analyst relations channel in order to increase Canonical's visibility among industry influencers and shape market perception.
 
 
 Canonical serves a diverse customer base, ranging from end users to startups, large enterprises and governments. Our portfolio is broad in scope and in reach. The ideal candidate is passionate about technology, curious about shaping the evolving AR field, and relishes the challenge of communicating a diverse product range based around trusted open source.
 
 
 The AR field is becoming increasingly data-driven. Market research is also changing as a discipline thanks to AI models. As the voice of Canonical towards analysts and industry influencers, you will define and implement a strategy for data-driven engagement across portfolio areas, building on key narratives, developing new ones, and establishing relationships to advance our position across markets.
 
 
 This role will involve close partnership with the Product Management function within the company, as well as the Alliances, Sales and Marketing teams, to communicate key product news and announcements and manage perception of Canonical and its range of products among analysts. You will have the opportunity to shape the AR field in the company and help our organization stay ahead of the curve using technologies like AI to conduct market research and assess market perception, delivering insights to the business.
 
 
 This is a senior position and sits in the communications team reporting to the Director of Communications.
 
 
 
 Location:
 
 
 This role will be based remotely in the EMEA region.
 
 
 
 What your day will look like
 
 
 <ul>
 <li>
 Prepare and execute analyst-focused communications plans for product announcements, new partnerships and other initiatives in line with our go-to-market strategy
 </li>
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 Proactively look for ways to use new technologies like AI to analyze market trends and assess analyst perception and sentiment of Canonical and its products
 </li>
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 Understand GenAI platforms developed by analyst firms and ensure they contain the right information about Canonical's portfolio
 </li>
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 Craft and deliver compelling narratives about Canonical and its products in line with our company vision
 </li>
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 Manage analyst relationships directly, coordinating touchpoints throughout the year both through online briefings and industry events
 </li>
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 Measure the impact of the AR program, reporting regularly on progress to leadership, implementing the necessary tooling to improve collaboration and managing spend
 </li>
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 Proactively position the company in key analyst reports to drive recommendations and strengthen the company's brand
 </li>
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 Support the Director of Communications on Corporate Communications initiatives
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Extensive experience in market research, AR or communications
 </li>
 <li>
 Experience managing technology communications (agency or in-house) or AR programs
 </li>
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 A track record of delivering innovative and successful communications campaigns in the technology space, and enhancing company positioning through AR programs
 </li>
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 Experience of cloud/SaaS/open source technology an advantage
 </li>
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 An analytical eye and a good sense for the type of content that resonates best with analysts and other industry influencers
 </li>
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 Exceptional interpersonal skills and aptitude for forging trusting relationships across diverse, cross-functional teams
 </li>
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 Excellent verbal and written communication skills
 </li>
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 Proven ability to prioritize and differentiate what matters from the noise, meeting deadlines without sacrificing quality
 </li>
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 Affinity for planning is a must, experience with project management tools like Jira is an advantage
 </li>
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 Background in product management or product marketing is a plus but not required
 </li>
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 Willingness to travel up to 4 times a year for internal events
 
 
 </li>
 </ul>
 
 What we offer you
 
 
 
 Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
 
 
 In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.
 
 
 🏠Fully remote working environment - we've been working remotely since 2004!
 
 
 📚Personal learning and development budget of 2,000USD per annum
 
 
 💰Annual compensation review
 
 
 🏆Recognition rewards
 
 
 🏝 Annual holiday leave
 
 
 👶Parental Leave
 
 
 🧑&zwj;💼Employee Assistance Programme
 
 
 🧳Opportunity to travel to new locations to meet colleagues at 'sprints'
 
 
 ✈️Priority Pass for travel and travel upgrades for long haul company events
 
 
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
 
 
 Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Senior Communications Manager - Analyst Relations

PSA BDP

<div>
 
 Job Description
 
 
 
 About PSA BDP:
 
 
 PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
 
 
 We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
 
 
 We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
 
 
 PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail &amp; consumer, life sciences &amp; pharmaceuticals, and electric vehicle &amp; industrial verticals.
 
 
 
 Scope :
 
 
 
 This role will manage the processes within PSA BDP to achieve optimization and is constantly working on improvements.
 
 
 
 Responsibilities :
 
 
 
 <ul>
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 System development (all systems used by operations) with the knowledge of what is required globally and within the global PSA BDP strategy.
 </li>
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 Taking reasonability and act accordingly there where needed ; Involve local, regional and/or global management.
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 Demonstrating use of Performance Metrics and Improvement in Performance and pro-active monitoring of quality standards.
 </li>
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 Creating a sense of urgency and taking ownership when service levels are "challenged" and pro-active monitoring of quality standards. In doubt, taking proactive action and measuring country / team performance and sharing the outcome with local management.
 </li>
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 Taking corrective actions and communicating changes to be made within operations and systems. Also taking corrective actions and communicating changes to be made within source systems and PSA BDP Global systems in accordance with IT.
 </li>
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 Acting as a SME "Subject Matter Experts" for Egypt to raise the performance of people and systems within PSA BDP. Creating a sense of urgency and taking ownership in development of tools and reports to support operations and gain more productivity.
 </li>
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 Support sales in sales force system and reporting.
 
 
 </li>
 </ul>
 Job Requirements
 
 
 <ul>
 <li>
 Excellent written and verbal English communication skills.
 </li>
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 Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
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 Education: Bachelor's degree required.
 </li>
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 Experience: 2-5+ years in a Business Analyst (BA) or analyst role, preferably within logistics, freight forwarding, or shipping.
 </li>
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 Skills:
 </li>
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 <li>
 Strong communication abilities.
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 Excellent analytical and problem-solving skills.
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 Proven ability to work effectively across functional teams.
 </li>
 </ul>
 </ul>
</div>

Business Analyst

Momentum Solutions Egypt

<div>
 
 About Momentum
 
 
 
 Headquartered in Montreal, Momentum is a holding company with a strong presence in the travel industry, with
 
 FlightHub being one of its notable subsidiaries
 
 . Our commitment to operational excellence, teamwork, and an innovative mindset has helped us build a culture that thrives on creativity and collaboration. As a member of the Momentum team, you&rsquo;ll have the opportunity to work with like-minded individuals in a dynamic and fast-paced environment.
 
 
 
 Position Overview
 
 
 
 We are seeking a highly skilled, detailed and motivated Testing Analyst to join our Lodging Product team. This role is critical in ensuring the quality and reliability of our hotel product platform.
 
 
 The ideal candidate is a highly responsible, versatile professional with excellent exploratory testing skills, who thrives in a fast-paced environment, works well under pressure and is eager to continuously learn and grow. This person stays focused on team objectives and can efficiently readjust on new priorities without sacrificing quality and has the ability to see beyond the happy path.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams (developers, product managers, and our Sr. QA Analyst) to understand product requirements, technical changes, and potential risk areas.
 </li>
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 Design, execute, and maintain test cases and test plans for both new features and existing functionalities across UI and API layers.
 </li>
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 Investigate, document, and track bugs with high-quality reports that include clear steps, context, expected vs. actual results, and supporting evidence.
 </li>
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 Retest and validate fixes thoroughly, ensuring no regression, side effects, or missed impact on related flows.
 </li>
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 Support and improve the QA process by applying recognized test design techniques (such as Boundary Value Analysis, Equivalence Partitioning, and Risk-Based Testing) to prioritize smart coverage rather than volume.
 </li>
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 Participate in all phases of the software development lifecycle, offering actionable feedback during planning, reviews, testing, and release readiness.
 </li>
 <li>
 Continuously research, learn, and implement new testing technologies, tools, and best practices to improve the QA process.
 </li>
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 Analyze test results and provide concise quality insights, highlighting trends, risks, and improvement opportunities.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 3+ years of experience in software testing.
 </li>
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 Experience testing web applications.
 </li>
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 Strong understanding of client-server architecture and how data flows between UI, backend services, and APIs.
 </li>
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 Excellent exploratory testing skills, curiosity, and ability to see beyond the happy path.
 </li>
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 Proficiency in the following programming language (Python, JS, JSON, HTML).
 </li>
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 Hands-on experience in API testing.
 </li>
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 Strong understanding of QA methodologies, tools, and processes.
 </li>
 <li>
 Experience with SQL and database testing.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Engineering, or a related field.
 </li>
 <li>
 Experience with API testing tools (e.g., Postman) and familiarity with automation tools (e.g., Playwright).
 </li>
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 Understanding and experience of Agile/Scrum development methodologies.
 </li>
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 Professional working proficiency in English.
 </li>
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 Very detailed oriented.
 </li>
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 Hunger for knowledge.
 </li>
 <li>
 Experience in the travel industry a plus
 </li>
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 Please note this is a full-time on-site position, in Cairo, Egypt.
 
 
 </li>
 </ul>
 
 Benefits Of Working With Us
 
 
 
 <ul>
 <li>
 Collaborative Team: Work with a supportive team dedicated to shared success.
 </li>
 <li>
 Growth Opportunities: Develop your career within a company that values commitment and innovation.
 
 
 </li>
 </ul>
 At Momentum, we believe in fostering a supportive, engaging work environment that promotes growth and professional development. Our team of talented individuals embodies our core values of Hungry, Humble, and Honest.
 
 
 Explore the Momentum Office: https://momentumegypt.com/
 
 
 Explore FlightHub: https://corporate.flighthub.com/
</div>

Testing Analyst

Core Code io

<div>
 Business analysts are the drivers of our continued growth and success. With their commitment to innovation, these analysts seek, develop, and help implement strategic initiatives for improved efficiency and productivity. We&rsquo;re currently searching for an experienced business analyst to help guide our organization to the future. From researching progressive systems solutions to evaluating their impacts, the ideal candidate will be a detailed planner, expert communicator, and top-notch analyst. This person should also be wholly committed to the discovery and development of innovative solutions in an ever-changing digital landscape.
 
 
 
 Objectives of this role
 
 
 
 <ul>
 <li>
 Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data
 </li>
 <li>
 Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
 </li>
 <li>
 Create and implement precise management plans for every project, with attention to transparent communication at all levels
 </li>
 <li>
 Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
 </li>
 <li>
 Determine and develop user requirements for systems in production, to ensure maximum usability
 
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
 </li>
 <li>
 Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
 </li>
 <li>
 Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
 </li>
 <li>
 Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
 </li>
 <li>
 Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
 
 
 
 </li>
 </ul>
 
 Required Skills And Qualifications
 
 
 
 <ul>
 <li>
 High proficiency with SQL and database management
 </li>
 <li>
 Proven analytical abilities
 </li>
 <li>
 Experience in generating process documentation and reports
 </li>
 <li>
 Excellent communication skills, with an ability to translate data into actionable insights
 
 
 
 </li>
 </ul>
 
 Preferred Skills And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (or equivalent) in information technology or computer science
 </li>
 <li>
 Strong working knowledge of relevant Microsoft applications, including Visio
 </li>
 <li>
 Proven ability to manage projects and user testing
 </li>
 <li>
 Extensive experience with data visualization
 </li>
 <li>
 High proficiency in technical writing
 </li>
 <li>
 By applying to this position, we&rsquo;ll create your Simera Professional Key (SPK) &mdash; a unique key that helps you connect with employers, stand out, and secure the right match.
 </li>
 </ul>
</div>

Business Analyst III (Remote)

<div>
 
 We&rsquo;re Hiring:
 
 Mid-Level WFM Scheduling Analyst &ndash; Teleperformance
 
 
 
 
 
 
 
 *Position Overview:
 
 
 
 
 
 
 We are looking for a detail-oriented WFM Scheduling Analyst to join our team. You will be responsible for creating and managing schedules for Operations Customer Experts, ensuring optimal staffing, smooth workflow, and employee satisfaction. As business needs change daily and weekly, you&rsquo;ll play a key role in aligning workforce availability with operational demands.
 
 
 
 
 
 
 *Key Responsibilities:
 
 
 
 
 
 
 1: automatically allocate schedules to Operations Customer Experts to ensure service levels, legal compliance, and resource optimization.
 
 
 2: Analyze staffing requirements for each workplace.
 
 
 3: Discuss employee schedules directly with managers.
 
 
 4: Support database updates with employee information.
 
 
 5: Create and validate working schedules, manage schedule deviations, and prepare permanent schedules.
 
 
 6: Select Customer Service Representatives for new and ongoing projects/training.
 
 
 7: Schedule employees for training programs requiring new skills.
 
 
 8: Collaborate with other departments to enhance project performance.
 
 
 9: Actively participate in continuous improvement initiatives, offering fresh and innovative ideas.
 
 
 10: Immediately report any policy or procedure infractions to Teleperformance Management.
 
 
 
 
 
 
 *Required Qualifications:
 
 
 
 
 
 
 
 *Education &amp; Training:
 
 
 
 
 
 
 1: Higher Education Degree.
 
 
 2: Fluency in English.
 
 
 
 
 
 
 *Work Experience:
 
 
 
 
 
 
 2&ndash;5 years in contact centers, shared services, or related industries supporting international markets.
 
 
 
 
 
 *Skills &amp; Competencies:
 
 
 
 
 
 
 
 *Technical Skills:
 
 
 
 Strong knowledge of Microsoft Office (especially advanced Excel).
 
 
 
 
 
 
 *Soft Skills
 
 
 
 
 
 
 1: Analytical mindset
 
 
 2: Flexibility
 
 
 3: Planning &amp; organizing
 
 
 4: Problem solving
 
 
 5: Time management
 
 
 6: Decision-Making Scope
 
 
 
 
 
 
 *Decisions Expected:
 
 
 
 
 
 
 Report any issues affecting projects or the organization to the WFM Assistant Manager.
 
 
 
 
 *How to Apply:
 
 
 You can apply here and also you can share your CV: mahiiemuhammed@gmail.com
 
 
 
 
 
 Kindly mention
 
 WFM Scheduling Analyst
 
 in the email subject to help us reach your application faster and ease the screening process.
 
</div>

Workforce Specialist

Explore 348+ Quality analyst in Cairo Egypt this January. Find roles across top companies and apply now to boost your career.