quality analyst

ENHANCE PLUS CONSULTANT

<p>We&rsquo;re on the lookout for a talented Quality Analyst &ndash; International Voice Process to join a leading MNC BPO in Kolkata<br/>Location:Kolkata<br/>Salary: Up to &#8377;6.5 LPA<br/>Notice Period: 30 days<br/>What We&rsquo;re Looking For:<br/>1 year on-paper experience as a quality analyst in an international voice process<br/>Excellent English communication &amp; strong quality skills<br/>If you&rsquo;re ready to level up your BPO career and lead from the front &mdash; this role is for you!<br/>Send your CV: anchalsingh@enhanceplus.org or 7974229221</p><p>Job Type: Full-time</p><p>Pay: &#8377;600,000.00 - &#8377;650,000.00 per year</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Quality Analyst

Zaptech Pvt Ltd

<p><b>Quality Analyst</b></p><p><b>About Us</b></p><p>ZapTech Pvt. Ltd. is an <b>ISO-certified BPO &amp; KPO service provider</b> delivering high-quality solutions to the U.S. Accounts Receivable Management (ARM) industry. We are expanding our team and looking for ambitious <b>MBA graduates</b> with strong business acumen to join us as <b>Quality Analysts</b>.</p><p>This role is an excellent opportunity to <b>begin your career in analytics, research, and quality processes</b> within a business environment.</p><p><b>Role Overview</b></p><p>As a Quality Analyst, you will:</p><ul><li>Analyze and interpret data to generate actionable business insights.</li><li>Conduct quality checks and audits to ensure process excellence.</li><li>Support research, reporting, and decision-making initiatives.</li><li>Collaborate with cross-functional teams to enhance service delivery.</li><li>Present findings and recommendations to stakeholders.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li><b>Education</b>: MBA (Mandatory) &ndash; Specialization in Data Analytics, Marketing, International Business, or Operations.</li><li><b>Experience</b>: Freshers or up to 12 months in Business Analyst / Research Analyst / Quality Analyst roles.</li><li>Strong business acumen and analytical mindset.</li><li>Excellent communication (verbal &amp; written) and problem-solving skills.</li><li>Proficiency in MS Office (Excel, PowerPoint, Word).</li></ul><p><b>Work Schedule</b></p><ul><li><b>Training Shift</b>: 2:00 PM &ndash; 11:00 PM</li><li><b>Post-Training Shift</b>: 6:00 PM &ndash; 3:00 AM (Rotational / Flexible)</li><li><b>Fixed Saturday &amp; Sunday Off</b></li></ul><p><b>What We Offer</b></p><ul><li>Opportunity to work with a leading BPO &amp; KPO service provider in the U.S. ARM industry.</li><li>Structured career growth and continuous learning opportunities.</li><li>Cab / Travel allowance.</li><li>Free meal during shift.</li></ul><p><b>Application Process</b></p><p>Interested candidates can apply by sending their resume to: <b>talent.acquisition@zaptech.co.in</b></p><p>Job Types: Full-time, Fresher</p><p>Pay: &#8377;18,000.00 - &#8377;21,000.00 per month</p><p>Benefits:</p><ul><li>Commuter assistance</li><li>Food provided</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

TaskUs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About TaskUs:
  </strong>
 </strong>
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 <br/>
 <br/>
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 <br/>
 <br/>
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 <br/>
 <br/>
 <strong>
  <strong>
   What We Offer:
  </strong>
 </strong>
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 <br/>
 <br/>
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs
 <br/>
 <br/>
 understand that achieving growth for our partners requires a culture of constant motion; exploring
 <br/>
 <br/>
 new technologies, being ready to handle any challenge in a moment's notice, mastering consistency
 <br/>
 <br/>
 in an ever-changing world - that's what it takes to get there. If that's something you want to be a
 <br/>
 <br/>
 part of, apply today for the Quality Analyst role to support Us in Egypt!
 <br/>
 <br/>
 <strong>
  What does a Quality Analyst really do?
  <br/>
  <br/>
 </strong>
 The Quality Analyst is responsible for completing audits or evaluations, which may include but not
 <br/>
 <br/>
 be limited to, Quality Audits, scrubbing performed CSAT/NPS, Resolution rate, AHT, Cycle Time,
 <br/>
 <br/>
 Policy Adherence, Ticket Closures, etc. Quality Analyst will ensure that they perform the evaluations
 <br/>
 <br/>
 as per the targets defined for them on a monthly or weekly basis.
 <br/>
 <br/>
 <strong>
  Roles And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Audit calls/interactions/transactions for aligned Teammates
  </li>
  <li>
   Coach Teammates for performance improvement (campaign specific)
  </li>
  <li>
   Report performance for aligned span on a daily/weekly/monthly basis
  </li>
  <li>
   Provide inputs, basis audits, for briefings and training need identification
  </li>
  <li>
   Partner with TLs in leading Team Meetings for metric improvement
  </li>
  <li>
   Participate in strategic projects for the campaign/LoB
  </li>
  <li>
   Identify and escalate any potential quality issues per defined process
  </li>
  <li>
   Isolate and report defects; verify defect fixes
  </li>
  <li>
   Suggest process/system improvements based on common customer concerns
  </li>
  <li>
   Accomplish other responsibilities assigned by management
  </li>
  <li>
   Drive quality initiatives, contests and campaigns for the assigned span
  </li>
  <li>
   Be updated on knowledge and serve as SME for the campaign/LoB
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduation (Preferred)
  </li>
  <li>
   Minimum of 1-year experience as Quality Analyst (preferred)
  </li>
  <li>
   Basic excel/google sheets skills
  </li>
  <li>
   Problem-solving skills
  </li>
  <li>
   Preferably familiar with application of basic quality tools such as cause and effect, histogram,
   <br/>
   <br/>
  </li>
 </ul>
 correlation etc.
 <br/>
 <br/>
 <ul>
  <li>
   Fluency in English
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer centricity
  </li>
  <li>
   Ability to provide constructive feedback in an assertive manner
  </li>
  <li>
   Good written and verbal communication skills
  </li>
  <li>
   Logical thinking
  </li>
  <li>
   Ability to manage conflicts
  </li>
  <li>
   Attention to detail
  </li>
  <li>
   Ability to work with minimal supervision and demonstrate initiative and good judgment
  </li>
  <li>
   Versatility and ability to work on multiple projects
  </li>
  <li>
   Ability to establish and maintain effective working relations with a wide variety of individuals
  </li>
  <li>
   Ability to work with a diverse team
  </li>
  <li>
   Continuous improvement mindset
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Personality Traits Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Clear thought process
  </li>
  <li>
   Ability to clearly articulate
  </li>
  <li>
   Highly conscientious and diligent
  </li>
  <li>
   Assertiveness
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   How We Partner To Protect You:
  </strong>
 </strong>
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 <br/>
 <br/>
 <strong>
  <strong>
   DEI:
  </strong>
 </strong>
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 <br/>
 <br/>
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 <strong>
  https://www.taskus.com/careers/ .
  <br/>
  <br/>
 </strong>
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 <br/>
 <br/>
 Req Id: R_2503_4477
 <br/>
 <br/>
 Posted At: Thu Mar 27 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>


Lepide

<div>
 <p>
  <strong>
   Quality Analyst
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Summary:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desired Candidate Profile:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Manual testing - test cases, test execution, reporting bugs
  </li>
  <li>
   Document, and track, case histories, issues, and actionable steps taken, and implementation and post implementation support
  </li>
  <li>
   Preparing test cases for module, integration and system testing
  </li>
  <li>
   Design and develop tools for test management, execution and reporting to enhance the overall software testing process
  </li>
  <li>
   Strong process knowledge in quality assurance
  </li>
  <li>
   Should have good track record of identifying and resolving quality issues
  </li>
  <li>
   The key responsibilities of this person will be to test the product for functional, look and feel of the GUI and performance
  </li>
  <li>
   To keep in close loop of developers to report/troubleshoot issues
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills and Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   2-4 years of experience in testing web and windows-based applications
  </li>
  <li>
   Hands on experience in performance testing is a must have
  </li>
  <li>
   Creating test cases, test sets, test executions for web and windows-based applications
  </li>
  <li>
   Performing ad-hoc testing, smoke testing, data driven testing, cross-browser testing
  </li>
  <li>
   Performing release acceptance, functional, integration, system level, and regression testing
  </li>
  <li>
   Testing various builds and patches
  </li>
  <li>
   Ability to work in a rapidly changing environment
  </li>
  <li>
   Knowledge of Active Directory, Group Policy, Windows File Server and SQL is an advantage
  </li>
  <li>
   Experience with Atlassian products and XRAY is an advantage
  </li>
  <li>
   Must be able to work under pressure and towards deadlines
  </li>
 </ul>
 <p>
 </p>
</div>


Finlite Technologies Pvt. Ltd.

<div><div><div><ul><li>Noida, Uttar Pradesh, India
</li><li>Permanent
</li><li>Quality Analytics</li>
<li>0 - 1 years</li>
</ul><p></p><div><p>
</p><div><p>About us</p></div></div></div><div></div><div><div><div><br>
</div><div></div><ul>
</ul></div></div><div>Job Title:</div>
<div><p>Quality Analyst
</p></div></div><div><div>Job Description:</div>
<p></p><div><p>Responsibilities</p><p>
&#61623; Review and analyze system specifications</p><p>
&#61623; Execute test cases (manual or automated) and analyze results</p><p>
&#61623; Evaluate product code according to specifications</p><p>
&#61623; Create logs to document testing phases and defects</p><p>
&#61623; Report bugs and errors to development teams</p><p>
&#61623; Conduct post-release/ post-implementation testing</p><p>
&#61623; Work with cross-functional teams to ensure quality throughout the software</p><p>
development lifecycle</p><p>
&#61623; Experience in project management and QA methodology</p><p>
&#61623; Familiarity with Agile frameworks and regression testing is a plus</p><p>
&#61623; Ability to document and troubleshoot errors</p><p>
&#61623; Working knowledge of test management software and SQL</p>
</div></div><p></p><div><div>Experience Range:</div>
<p>0 - 1 years</p>
</div><div><div>Educational Qualifications:</div>
<p>Any graduation
</p></div><div><div>Job Responsibilities:</div>
<p></p><div><p>Responsibilities</p><p>
&#61623; Review and analyze system specifications</p><p>
&#61623; Execute test cases (manual or automated) and analyze results</p><p>
&#61623; Evaluate product code according to specifications</p><p>
&#61623; Create logs to document testing phases and defects</p><p>
&#61623; Report bugs and errors to development teams</p><p>
&#61623; Conduct post-release/ post-implementation testing</p><p>
&#61623; Work with cross-functional teams to ensure quality throughout the software development lifecycle</p><p></p>
</div></div><p></p><div><div>Skills Required:
</div><p>Manual Testing
</p></div><div><div>Candidate Attributes:
</div><p></p><div><ul><li><p>1+ years of experience as a <b>Quality Assurance Tester</b> or a similar role</p></li></ul>
</div></div><p></p><div><div>Job Code: KL-TKK36A48</div>
</div><div><div>About Us</div>
<div>About Us:<br>
<br>
At Livekeeping we believe that is necessary to empower all businessman with useful data which can be gained from Tally. Our goal is to develop new applications and methods to simplify accounting in this new digital world.<br>
<br>
Who we are?<br>
<br>
We are a dedicated team of innovators and engineers, who recognise the need to transfer useful accounting data across multiple platforms. We have mastered tally and have recognised digital pathways to securely transfer its data across platforms.<br>
Our first product is a mobile application that will digitally enable you to view your entire tally accounting data. This application will provide all useful insights of your business with the help of tally, This quantitative data will enable you to make smarter decisions.
</div></div><div><div>Why Us?</div>
<div>What we do?<br>
<br>
Over 18L Tally users don&rsquo;t have all-time access to their accounting data, We aim to solve this problem, go a step further, and let users manage their Tally for their mobile phone. We allow businesses to view, create, share &amp; analyze business entries. Our mobile application will enable businessmen to efficiently utilise their precious time and resources.</div></div></div>

Webential Technologies Pvt Ltd

<div><div><b>Job Title- Quality Analyst</b></div><div><b>
Experience- 3-5 years
</b></div><div><b>Location- Ahmedabad
</b></div><div>
</div><div><b>About Webential:</b></div><div>
</div><div>
Webential is a leading digital solutions provider specializing in website design, development, and digital marketing services since 2009. We</div><div>
are committed to helping businesses establish a strong online presence and achieve their digital goals. Our team combines creativity, technical expertise,</div><div>
and a deep understanding of client needs to deliver outstanding web solutions.</div><div>
</div><div><b>
Job Description:</b></div><div><b>
</b></div><div>
We are seeking a dedicated and detail-oriented <b>Quality Analyst </b>with hands-on experience in testing web and mobile applications within an IT service environment. The ideal candidate will ensure the delivery of high-quality solutions by performing manual and/or automated testing, identifying bugs, and collaborating with cross-functional teams to enhance overall product performance and reliability.</div><div></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><ul><li>
Develop, execute, and maintain test plans and test cases for web and mobile applications.</li><li>
Perform functional, regression, and usability testing across multiple platforms</li><li>
Identify, document, and track software defects using appropriate tools.</li><li>
Work closely with developers and project managers to resolve issues and verify fixes.</li><li>
Ensure software meets quality, usability, and performance standards before release.</li><li>
Participate in QA process improvements and best practice implementation.</li><li>
Conduct compatibility and cross-browser testing for web projects.</li><li>
Collaborate in Agile development cycles and maintain test documentation.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Required Skill
</b></h3><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>
3&ndash;5 years of QA experience in an IT services or digital agency environment.</li><li>
Strong knowledge of QA methodologies, tools, and processes.</li><li>
Experience in testing web applications (CMS, eCommerce, custom platforms).</li><li>
Familiarity with bug-tracking tools like Jira, Trello, or ClickUp.</li><li>
Understanding of APIs and database testing is a plus.</li><li>
Experience in scripting and programming languages like Java, Python, or JavaScript is a plus.</li><li>
Good understanding of databases and SQL queries for validating back-end data.</li><li>
Strong attention to detail and excellent problem-solving and communication skills.</li><li>
Ability to work independently and as part of a team.</li><li>
Excellent analytical, problem-solving, and communication skills.</li><li>
Basic knowledge of automation testing tools will be an added advantage.</li></ul><div></div><div><b><br>
Benefits</b></div><ul><li>
8 to 5 work timings, a great time to balance your work and personal life</li><li>
Leave Encashment</li><li>
Rewards and Recognition</li><li>
Gratuity</li><li>
Learning &amp; development opportunities.</li><li>
5 days Working.</li></ul></div>

EJS Business Solutions

<p>*For Call quality analyst position*</p><p>1-3 year experience as call quality analyst in sales &amp; outbound process in international BPO (preference to australian process) &amp;</p><p>Excellent communication skills.</p><p>Job Types: Full-time, Permanent</p><p>Work Location: In person</p>

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