quality analyst

Kikuichi Tokyo LLC

Job Opportunity: Quality AnalystLocation: Seeb, Oman Company: Kikuichi Tokyo LLCAbout UsKikuichi Tokyo LLC is a precision-focused company based in Seeb, specializing in high-quality craftsmanship, manufacturing, and innovative product solutions. We are committed to excellence, consistency, and customer satisfaction. As we expand, we are seeking a detail-oriented Quality Analyst to join our team and ensure our products meet the highest standards of quality and reliability.Role OverviewThe Quality Analyst will be responsible for monitoring, testing, and evaluating product quality, ensuring compliance with company standards and regulatory requirements. This role requires strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams to drive continuous improvement.Key Responsibilities<ul><li>Conduct quality inspections, audits, and product testing.</li><li>Analyze data to identify trends, defects, and areas for improvement.</li><li>Develop and maintain quality assurance processes and documentation.</li><li>Collaborate with production and engineering teams to resolve quality issues.</li><li>Ensure compliance with Omani regulations and international quality standards (ISO, Six Sigma, etc.).</li><li>Prepare reports and present findings to management.</li><li>Support continuous improvement initiatives across operations.</li><li>Provide training and guidance on quality standards to team members.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Quality Management, Engineering, or related field.</li><li>2&ndash;5 years of experience in quality assurance or quality analysis.</li><li>Strong knowledge of quality control methodologies and standards.</li><li>Proficiency in data analysis tools and reporting software.</li><li>Excellent problem-solving and communication skills.</li><li>Attention to detail and ability to work independently.</li><li>Familiarity with Omani regulatory requirements is a plus.</li></ul>Why Join Us?<ul><li>Be part of a company known for precision and excellence.</li><li>Play a key role in maintaining Kikuichi Tokyo LLC&rsquo;s reputation for quality.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and career advancement.</li><li>Supportive, innovation-driven, and quality-focused work culture.</li></ul>Pay: Up to RO2,400.000 per monthWork Location: In person

Quality Analyst

Umpqua Health

<div></div><div>QUALITY ANALYST 
 
HYBRID, must be able to travel to 3031 NE STEPHENS ST. ROSEBURG, OR 97470 
 
EMPLOYMENT TYPE: Full-Time, Exempt 
<div>
About Umpqua Health</div>
At Umpqua Health, we&rsquo;re more than a healthcare organization&mdash;we&rsquo;re a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community. 
 
POSITION PURPOSE 
The Quality Analyst role requires a strong foundation in data systems, including Tableau, claims processing platforms, and electronic health records (EHR), to support simple to moderately complex data queries and conduct analysis to identify trends and actionable insights. The position also requires a solid understanding of public health principles to appropriately contextualize findings and support meaningful recommendations for quality program improvement. This role is responsible for evaluating program performance and assessing overall effectiveness. The primary function of this position is to analyze data, interpret results, and recommend data-driven improvements to support quality and performance outcomes. 
 
ESSENTIAL JOB RESPONSIBILITIES<ul><li>
Monitor and evaluate quality metric performance; develop and maintain dashboards and visualizations to support reporting for internal and external stakeholders.</li><li>
Analyze, interpret, and present quality data, including outcomes and trends, to internal teams, committees, and community groups.</li><li>
Ensure data accuracy and integrity through validation and quality control processes.</li><li>
Maintain and update Tableau dashboards in accordance with reporting cadences; communicate key findings to the Quality Department.</li><li>
Conduct REALD/SOGI analyses to identify disparities and support targeted improvement strategies.</li><li>
Perform evaluations of priority measures in alignment with established workplans and organizational goals.</li><li>
Support the development and implementation of standardized evaluation frameworks, methodologies, and documentation practices.</li><li>
Lead data analysis and reporting for Performance Improvement Projects (PIPs), including outcome measurement, monitoring, and statewide reporting requirements.</li><li>
Develop and maintain Standard Operating Procedures (SOPs) related to quality measurement and reporting to ensure consistency and compliance.</li><li>
Analyze performance trends and monitoring measures to assess progress toward targets and identify opportunities for improvement.</li><li>
Support National Committee for Quality Assurance (NCQA) activities, including data analysis, reporting, and readiness efforts in collaboration with internal stakeholders.</li><li>
Contribute to Quality Assessment &amp; Performance Improvement (QAPI) initiatives by collecting, analyzing, and reporting data to ensure compliance with quality standards and continuous improvement efforts.</li><li>
Assist in the annual QAPI evaluation, including updates to program documentation and workplans.</li><li>
Conduct ad hoc analyses to support population health initiatives and organizational quality improvement priorities.</li><li>
Participate in cross-functional meetings and committees; prepare materials, present data, and document key updates as required</li></ul> 
CHALLENGES<ul><li>
Working with a variety of personalities, maintaining a consistent and fair communication style.</li><li>
Satisfying the needs of a fast-paced and challenging company.</li></ul> 

MINIMUM QUALIFICATIONS<ul><li>
Bachelor's degree in public health, Health Administration, Epidemiology, Data Analytics, or related field; or equivalent combination of education and experience.</li><li>
2&ndash;4+ years of experience in healthcare analytics, quality improvement, or program evaluation.</li><li>
Experience developing evaluation plans, defining outcome measures, and assessing program effectiveness.</li><li>
Experience working with healthcare data sources, including claims data, electronic health records (EHR), or care management systems.</li><li>
Experience analyzing healthcare data, identifying trends, and translating findings into actionable insights.</li><li>
Experience developing dashboards and data visualizations using Tableau or similar tools.</li><li>
Knowledge of healthcare quality measurement, performance metrics, and quality improvement principles.</li><li>
Experience supporting quality initiatives such as Performance Improvement Projects (PIPs), Quality Assessment &amp; Performance Improvement (QAPI), or accreditation/reporting requirements (e.g., NCQA).</li><li>
Strong technical writing skills with the ability to develop clear, concise reports and documentation for varied audiences.</li><li>
Strong verbal communication skills with the ability to present complex data effectively.</li><li>
Ability to manage multiple priorities and work independently and collaboratively in a cross-functional environment.</li><li>
Proficiency in Microsoft Office Suite.</li><li>
Must possess and maintain a valid driver&rsquo;s license and maintain insurable driving status.</li><li>
Must be excluded, suspended, or debarred from participation in federal healthcare programs (e.g., Medicare/Medicaid).</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
Master's degree in public health, Health Informatics, Epidemiology, or related field.</li><li>
Experience in a health plan, Coordinated Care Organization (CCO), or Medicaid environment.</li><li>
Experience with REALD/SOGI data and health equity or disparity analysis.</li><li>
Experience with advanced program evaluation methodologies (e.g., logic models, performance frameworks, continuous improvement cycles).</li><li>
Knowledge of NCQA standards and state/federal quality reporting requirements.</li><li>
Experience with population health or community-based initiatives.</li><li>
Proficiency in SQL or other query languages for data extraction and analysis.</li><li>
Experience participating in cross-functional committees or stakeholder groups.</li><li>
Ability to assess the impact of analysis across diverse populations, including communities of color.</li><li>
Experience working in diverse teams with varying communication styles.</li><li>
Bilingual or multilingual skills are preferred.</li></ul> 
SCHEDULE 
Monday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines. 
 
SALARY
 
Wage Band 19: $80,470-$94,550 
 
BENEFITS<ul><li>
Salary is dependent on skills, experience, and education
</li><li>Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
</li><li>Medical, dental, and vision insurance
</li><li>401(k) with company match (fully vested immediately)
</li><li>Company-sponsored life insurance and additional benefits
</li><li>Fitness reimbursement program
</li><li>Tuition reimbursement and more</li></ul>
<div>
Why Umpqua Health?</div>
We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve. 
 
Inclusive Culture 
We foster a respectful, inclusive environment where employees feel valued, supported, and empowered. 
Growth &amp; Development 
We support ongoing learning through mentorship, clear career pathways, and professional development opportunities. 
Work/Life Balance 
We promote flexibility and well-being so employees can thrive both professionally and personally. 
<div>
Equal Opportunity</div>
Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.<div></div> 
EajEGq8W7b</div>

VALUEMOMENTUM Inc

<div><div>Job Title: Quality Analyst
</div><div>Job ID: POS-17767</div>
<div>Primary Skill: Guidewire</div> 
 
<div>Primary Skills: Guidewire PolicyCenter/BillingCenter/ClaimsCenter Automation 
Location: Hyderabad/Pune/Coimbatore/Chennai 
Mode of Work: Work from Office(5 Days) 
Experience: 4 to 10 years 
About the job: 
We are looking for a skilled and experienced Functional QA Senior Software Engineer with 5 to 8 years of experience in Property &amp; Casualty (P&amp;C) insurance, with strong proficiency in Guidewire PolicyCenter, BillingCenter, integrations, and forms testing. In this role, you will play a key part in designing, executing, and automating test cases for Guidewire-based insurance solutions. You will collaborate closely with cross-functional teams to ensure the delivery of high-quality software that meets the needs of our P&amp;C insurance clients. The ideal candidate will have a solid foundation in software testing principles, extensive hands-on experience with Guidewire testing, and a strong passion for driving quality excellence. 
Know your team: 
&quot;At ValueMomentum Technology Solution Centers, we are a team of passionate software engineering teams who thrive on tackling complex business challenges with innovative solutions catering to the P&amp;C insurance value chain. We achieve this through a strong software engineering foundation and by continuously refining our processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Our core expertise lies in six key areas: Platforms, Infra/Cloud, Application, Data, Core, and Quality Assurance
Join our team that invests in your growth. Our Infinity Program empowers you to build your career with role-specific skill development, leveraging immersive learning platforms. You'll have the opportunity to work with some of the best minds serving insurance customers in the US, UK and Canadian markets. 
 
Key Responsibilities:<div><ul><li> 
Develop comprehensive test plans with the functional test design &amp; execution approach.</li><li>Develop test cases based on business requirements and system specifications.</li><li>Execute test cases and scenarios, ensuring thorough testing coverage.</li><li>Collaborate with business analysts, developers, and other stakeholders to understand system requirements and ensure accurate testing.</li><li>Logging defects, retesting the defects, re-executing failed test cases, and tracking defects for closure.</li><li>Utilize Agile methodologies to drive efficient testing processes and deliver high-quality software solutions.</li><li>Participate in all Scrum ceremonies.</li><li>Continuously improve testing processes and strategies to enhance overall quality and efficiency.</li><li>Stay updated on industry trends and best practices in Guidewire Policy, Billing system testing, and P&amp;C insurance.</li></ul></div> 
Required Skills &amp; Experience:<div><ul><li> 
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 5+ years of experience in testing Guidewire PolicyCenter, Automation.</li><li>Hands-on experience with Guidewire technologies, including Guidewire Policy, Billing, and Underwriting, is highly desirable.</li><li>Guidewire automation using any automation framework/tool.</li><li>Strong understanding of P&amp;C insurance, including both Personal Lines and Commercial Lines.</li><li>Proficiency in Agile methodologies and experience working in Agile environments.</li><li>Solid knowledge of test management tools such as HP ALM, Jira, ADO, Rally, or similar.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.</li><li>Strong analytical and critical thinking skills, with keen diligence.</li><li>Experience working in an Agile environment following an onsite-offshore mode.</li><li>Mentor junior QA team members, providing guidance, support, and technical expertise to help them grow and develop in their roles.</li></ul></div> 
</div> 
<div><div>About the Company: 
 
Founded in 2000 with the core belief that impactful change comes from deep commitment, ValueMomentum specializes in delivering measurable results across the P&amp;C value stream. For more than 25 years, we have empowered more than 100 carriers to reimagine their businesses with AI and emerging technologies, navigate market shifts, unlock speed to value, and become future-ready. We help insurers in the US, Canada, and Europe stay ahead with sustained growth and high performance to enhance stakeholder value and foster resilient societies. For more information, visit ValueMomentum 
</div> 
<div>Benefits: 
 
We at ValueMomentum offer you a congenial environment to work and grow in the company of experienced professionals. Some benefits that are available to you are:
<ul><li>Competitive compensation package.</li>
<li>Career Advancement: Individual Career Development, coaching and mentoring programs for professional and leadership skill development.</li>
<li>Comprehensive training and certification programs.</li>
<li>Performance Management: Goal Setting, continuous feedback and year-end appraisal. Reward &amp; recognition for the extraordinary performers.</li></ul></div></div></div>

SIGMA DEFENSE

<div>Sigma Defense is seeking a Senior Quality Analyst to help develop, implement, and maintain quality systems and processes, ensuring products meet applicable standards through data collection and analysis, non-conformance reporting, corrective actions, and inspection. The hired candidate will collaborate with teams to investigate and resolve the cause of issues, and lead or contribute to efforts to develop and integrate processes and workflows.
Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 
Requirements 
<ul><li>
3-5 years in quality assurance with strong leadership and communication skills, and the ability to implement, monitor, and improve management systems.</li><li>
Strong ability to navigate and use Microsoft Applications for document management, team collaboration, data analysis, communication, and general computing tasks.</li><li>
Strong experience with Outlook, SharePoint, Teams, Word, Excel, and PowerPoint.</li><li>
Experience with Access, OneNote, Visio, Project, and Publisher is preferred.</li><li>
Must be a U.S. Citizen.</li></ul>
Education Requirements:<ul><li>
Bachelor's degree from an accredited college or university in Quality Management, Business Administration, or related field of study.</li><li>
Degree may be supplemented by industry certifications: Certified Quality Engineer (QCE), Certified Quality Auditor (CQA), Certified Manager of Quality / Organizational Excellence (CMQ/OE), Certified Quality Improvement Associate (CQIA), Six Sigma (Green Belt).</li></ul>
Essential Job Duties (not all-inclusive):<ul><li>
Quality Management System Implementation.</li><li>
Auditing and Compliance.</li><li>
Process Design and Documentation.</li><li>
Data Collection, Tracking, and Reporting.</li><li>
Change Control / Document Management.</li><li>
Risk and Governance.</li><li>
Operational Support and Training.</li></ul>
Salary Range: $70,000 - $105,000 annually. 
 
 
Benefits 
<ul>
<li>Dental and Vision Insurance</li>
<li>Medical Insurance to Include HSA, FSA, and DFSA Plans</li>
<li>Life and AD&amp;D coverage</li>
<li>Employee Assistance Program (EAP)</li>
<li>401(k) Plan with Company Matching Contributions</li>
<li>160 Hours of Paid Time Off (PTO)</li>
<li>12 (Floating) Holidays</li>
<li>Educational Assistance</li>
<li>Highly Competitive Salary</li></ul></div>

1679 - Senior Quality Analyst

CIVIC CREDIT UNION

<div>ABOUT THE POSITION
The Member Experience Quality Analyst (QA) plays a critical role in ensuring consistent, high-quality service delivery across the Experience Center. This position is responsible for evaluating recorded member interactions using a Quality Monitoring Form (QMF) to assess performance, identify trends, and support continuous improvement efforts. The Member Experience QA Analyst assesses member interactions to determine whether communications with members are meeting Civic&rsquo;s expectations in delivering a top-tier member experience. This role highlights what&rsquo;s working, what&rsquo;s not, and where improvement is needed, providing the information required for leaders to coach effectively and drive consistent performance.
NORMAL DAY-TO-DAY WORK
1. Conduct comprehensive evaluations of recorded member interactions across all supported channels, including calls and emails, using the established Quality Monitoring Form (QMF) to ensure adherence to service standards, internal procedures, and compliance requirements.
2. Accurately score and thoroughly document all evaluations, recording clear and actionable feedback to improve performance and enhance the overall member experience.
3. Ensure all evaluations are completed within established timelines while maintaining quality standards.
4. Use the information gathered in evaluations to identify performance trends, strengths, and opportunities at the individual, team, and departmental levels.
5. Partner with leadership to provide insights that support coaching and drive performance improvement.
6. Participate in calibration sessions to ensure scoring accuracy, consistency, and alignment across the Experience Center&rsquo;s Quality team.
7. Maintain comprehensive and up-to-date knowledge of products, services, systems, and procedures to ensure accurate evaluations.
8. Track and report quality performance metrics, contributing to regular business reviews for leadership.
9. Support the development and refinement of the Quality Monitoring Form (QMF) to align with evolving business needs and member experience goals.
10. Collaborate with Team Leads to identify performance gaps and recommend improvements to training materials, procedures, and workflows.
11. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.
JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
1. Minimum of 1-3 years of experience in a contact center or member service environment.
2. Experience with call center systems, including quality monitoring tools and call recording systems (e.g., Genesys Cloud).
3. Strong attention to detail and ability to evaluate interactions objectively and consistently.
4. Strong written and verbal communication skills.
5. Ability to examine data and identify performance trends.
6. Ability to work independently and manage time effectively to meet deadlines.
7. Ability to function in an office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
8. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
9. Travel required on occasion.
Here are a few qualities we&rsquo;d LIKE for you to have to make you more suited for this position.
1. Previous Quality Assurance (QA) or quality monitoring experience in a contact center.
2. Proficiency in Civic systems, processes, and procedures utilized within the Member Experience Center.
3. Knowledge of financial services products and regulations.
4. Experience participating in calibration sessions or quality program development.
5. Strong analytical and reporting skills.
OUR CULTURE
Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:
Civic Human Resources
3600 Wake Forest Road, Raleigh, NC 27609
careers@civicfcu.org</div>

Member Experience Quality Analyst

Lockheed Martin

<div>JOB ID: 725699BR
Date posted: Apr. 28, 2026
 
Description:You will be the Quality Analyst Sr for the Quality Engineering Team which is responsible for ensuring compliance with company and regulatory standards. 
 
What You Will Be Doing 
As the Quality Analyst Sr, you will be responsible for supporting the Quality Engineering Team through the development and maintenance of critical quality charts and metrics, as well as coordinating with senior leadership on corrective action initiatives. Your responsibilities will include: 
 
<ul><li>Developing and maintaining CART, CAB, and Senior CAB charts to ensure quality standards are met.</li><li>Coordinating cross-functionally with senior leadership to run effective Corrective Action meetings.</li><li>Analyzing and reporting on quality-related data and metrics to identify areas for improvement.</li><li>Recommending corrective actions and developing quality control measures to drive continuous improvement.</li><li>Ensuring conformance to company and regulatory standards through proactive quality initiatives.</li></ul> 
<ul><li>Ability to obtain Secret clearance</li></ul> 
This position is in Fort Worth, TX &agrave; Discover Fort Worth. 
 
What&rsquo;s In It For You: 
From onsite to remote, we offer flexible work schedules to comprehensive benefits investing in your future and security, 
Do you want to be part of a company culture that empowers employees to think big, lead with a growth mindset, and make the impossible a reality? We provide the resources and give you the flexibility to enable inspiration and focus -if you have the passion and courage to dream big, work hard, and have fun doing what you love then we want to build a better tomorrow with you.
 
 
Who You Are 
You are a multi-faceted teammate able to communicate and function effectively on an engineering team to create a collaborative environment that allows for the establishment of mission goals. Self-motivated and inspired, you thrive in an environment where you are empowered to work your craft, never settling for the bare minimum. 
Basic Qualifications: 
<ul><li>Proficient with MS Office (Word, Excel, PowerPoint)</li></ul> 
<ul><li>Quality Process and Continuous Improvement knowledge</li></ul> 
<ul><li>Experience with data visualization tool(s) (i.e., Tableau, Business Objects, etc.)</li></ul> 
<ul><li>Demonstrated data analytics experience</li></ul> 
<ul><li>Experience developing, monitoring and/or reporting metrics</li></ul>
Desired Skills: 
<ul><li>Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education</li></ul> 
<ul><li>2+ years of aviation quality experience</li></ul> 
<ul><li>Experience in project management and use of project management tools</li></ul> 
<ul><li>Effective communication skills
</li></ul> 
<ul><li>Excellent organizational skills</li></ul> 
<ul><li>Experience interfacing with Government Customer Representatives</li></ul> 
<ul><li>Ability to adapt business processes into automated tools and perform specialized data investigations to support Root-Cause Corrective-Action (RCCA) efforts</li></ul> 
<ul><li>Experience briefing senior leaders</li></ul> 
<ul><li>Understanding of performance metric measures or Key Performance Indicators (KPI) reporting techniques a plus</li></ul>
Clearance Level:None 
Other Important Information You Should Know 
Expression of Interest:By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. 
Ability to Work Remotely:Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. 
Work Schedules:Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. 
Schedule for this Position:4x10 hour day, 3 days off per week 
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. 
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. 
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
 
 
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. 
 
If this sounds like a culture you connect with, you&rsquo;re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. 
Experience Level:Experienced Professional 
Business Unit:AERONAUTICS COMPANY 
Relocation Available:Possible 
Career Area:QA/Test and Inspection 
Type:Full-Time 
Shift:First</div>
 <div>At Lockheed Martin, we apply our passion for purposeful innovation to keep people safe and solve the world's most complex challenges.
Pioneering Defense Technology: From aerospace to outer space to cyber space, you can innovate mission solutions alongside the best minds in the business.
United By Culture: Excellence, integrity, and collaboration define us. We accelerate change and embrace one another&rsquo;s perspectives to win for our customers.
Real Impact, Real Growth: Grow your career and skills for life. Our wide array of opportunities and technology-driven learning programs enable your development and agility.
Your Health, Your Wealth, Your Life: Competitive pay, comprehensive benefits and flexible schedules designed so you thrive &mdash; at work and beyond.
Empowered to Be Your Best: Use your strengths to make a difference in the lives of one another, our customers, our communities, and our planet.
Here, the possibilities are endless because we offer:
<div></div><ul><div>Flexible Schedules, dependent on role</div>
<div></div><div>Levels: Student, Entry, Mid, Senior, Management</div>
<div></div><div>Locations: Nationwide &amp; OCONUS Positions</div></ul></div>

Quality Analyst Senior (Level 3)

American Specialty Health

<div>American Specialty Health Incorporated is seeking a Quality Analyst I to join our ASHCare Member Support team. This position will complete quality assessments and reviews for all frontline functional personnel in call center and customer service operations. Partners with training and supervisory staff to provide identified opportunities for improvement and makes recommendations on areas that staff may need new, ongoing, or remedial training.<div>
Hourly Salary Range</div><div></div><div>
American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate&rsquo;s qualifications, education, skill set, years of experience, and internal equity. $17.84 to $21.00 Hourly Wage Range.</div>
Remote Worker Considerations:
Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.
Responsibilities<ul><li>
Completes quality audits on all frontline functional staff.</li><li>
Completes quality audits in accordance with current department protocol. Uses designated tools to ensure correct quantities and turnaround times are adhered to within designated accuracy standards.</li><li>
Provides written and verbal feedback to management on staff quality scores.</li><li>
Assists with routine and ad-hoc requests to review recorded calls, emails, or forms.</li><li>
Maintains detailed documentation of all audit practices, results, and findings per established protocols.</li><li>
Works with leadership to prioritize and provide status of assignments to Management.</li><li>
Maintains confidentiality of all reports, files, schedules, databases, and documents, as well as all member, provider, and proprietary information.</li><li>
Maintains strong knowledge in customer service standards and practices.</li><li>
Distributes and tracks audits according to department protocol.</li><li>
Serves as a mentor upon request from leadership to work with staff members needing improvement.</li><li>
Identifies and submits requests to update Knowledge Management resources and processes to ensure content is current and accurate.</li><li>
Creates an environment that promotes openness and fairness for quality review.</li></ul>
Qualifications<ul><li>
High school diploma or GED required.</li><li>
Minimum 1 year experience with Call Center or Customer Service operations, preferably in a Managed Care or Health Care environment.</li><li>
Computer proficiency in MS Office; Outlook, Word, Excel, PowerPoint. SharePoint experience desired.</li><li>
Minimum 1 year experience completing call center quality audits preferred.</li><li>
Experience in at least one of the following areas highly preferred: Knowledge Management development with documentation experience, tracking, reporting, and delivering feedback.</li><li>
Strong verbal and written communication skills required.</li><li>
Experience with formal Continuous Improvement approaches and has a strong critical thinking and operational mindset.</li></ul>
Core Competencies
<ul><li>Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.</li><li>
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.</li><li>
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.</li><li>
Ability to effectively organize, prioritize, multi-task and manage time.</li><li>
Demonstrated accuracy and productivity in a changing environment with constant interruptions.</li><li>
Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.</li><li>
Ability to exercise strict confidentiality in all matters.</li></ul>
Mobility
Primarily sedentary, able to sit for long periods of time.
Physical Requirements
Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.
Environmental Conditions
Work-from-home (WFH) environment.
American Specialty Health is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.
ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company&rsquo;s legal duty to furnish information.
#LI-Remote #CustomerService #Callcenter #Inbound #QA #QualityReview</div>

Quality Analyst I (Remote)

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Quality Analyst I (Remote)