quality analyst

Northrop Grumman

<div>RELOCATION ASSISTANCE: No relocation assistance available<p></p>
CLEARANCE REQUIRED FOR START: Yes<p></p>
CLEARANCE TYPE: Secret<p></p>
TRAVEL: Yes, 10% of the Time<h2 class="jobSectionHeader"><b>
Description</b></h2><p></p>
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work &mdash; and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.<p></p><p>
Northrop Grumman Aeronautics Systems has an opening for a Quality Analyst to join our team of qualified, diverse individuals. This position will be in Clearfield, Utah.</p><p></p><p>
As quality analyst, we define and monitor mission assurance program specifications and processes to ensure mission success of programs. We assure quality, risk management, safety, reliability, and maintainability of program achievements, subcontractors, and suppliers are in accordance with contractual requirements. In addition, we assess program performance and risks and help to determine resources to ensure contract compliance.</p><p></p><p>
Do you enjoy solving problems? Come join our team!</p><p></p><p>
Based on the qualifications below, this role may be filled as a Quality Analyst or a Principal Quality Analyst.</p><p></p><p>
Responsibilities include the following:</p><p></p><p>
Thorough understanding of the Control of Nonconforming Product (Q0-1301) PrOP documents.</p><p>
Preparation of first article inspection packages for internal approval or presentation to the final customer.</p><p>
Processing of MRB nonconformances.</p><p>
Lead data collection, analysis, and generating charts.</p><p>
Supports the Program, Operations, Engineering, and Quality teams with data analytics for improvement processes.</p><p>
Manage and coordinate nonconformance containment and corrective action implementation activities.</p><p>
Support internal audits, process observations, and area assessments.</p><p>
Our team is exceptionally detail oriented. We work on sophisticated projects in the aerospace industry, producing high-quality work. Each member has individual assignments, but we work as a united team to identify and resolve potential issues before timelines are impacted. Our team pursues inclusivity, diversity, and balance in both workload and work-life. We feel strongly about treating each other with respect and working with integrity.</p><p>
Northrop Grumman provides a full suite of benefits, and we are regularly mentioned as a top company for work-life balance.</p><p></p><p>
Basic Qualifications:</p><p></p><p><b>
Quality Analyst 2</b></p><ul><li><p>
Must have an active DOD Secret Security Clearance and ability to obtain and maintain Special Program Access.</p></li><li><p>
Bachelor's degree and 2 years of experience and at least one year of experience with MRB.</p></li></ul><p></p><p><b>
Principal Quality Analyst 3</b></p><ul><li><p>
Must have an active DOD Secret Security Clearance and ability to obtain and maintain Special Program Access.</p></li><li><p>
Bachelor's degree and 5 years of experience in quality and/or mission assurance and at least one year of experience with MRB.</p></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
PR or MR Authority</p></li><li><p>
Prior manufacturing experience</p></li><li><p>
Knowledge of Inspection Plans</p></li><li><p>
Knowledge of Root Cause and Corrective Action methods</p></li><li><p>
Knowledge of continuous improvement principles</p></li><li><p>
Background in Composites</p></li></ul><p></p><p>
Work schedule:</p><p>
Opening on B shift</p><p>
Must be willing to work any shift</p><p></p><p>
Work schedules can vary:</p><p>
Shift B Monday &ndash; Thursday 10 hr. shift 4:00 pm &ndash; 2:30 am</p><p></p><p>
#MPR</p><p></p>
Primary Level Salary Range: $65,500.00 - $98,300.00<p></p>
Secondary Level Salary Range: $81,400.00 - $122,000.00<p></p>
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.<p></p>
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.<p></p>
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.<p></p>
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.</div>

Quality Analyst 2 / Principal Quality Analyst 3

Leader Communications Incorporated

<div><div><p><b>Position Summary</b></p></div><div><div><p><br>
LCI is seeking a dedicated Quality Analyst to support a long-term contract with the US Patent and Trademark Office (USPTO). This role is focused on ensuring the highest level of accuracy and compliance for patent submissions and intellectual property (IP) documentation. You will serve as the firm&rsquo;s primary authority on USPTO guidelines, leading a dedicated QC team to safeguard the integrity of legal filings. This role balances strategic process development with hands-on technical review, ensuring our patent applications are error-free and fully compliant with evolving federal regulations.</p><p></p><p><br>
Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.</p></div></div><div><p><b><br>
Duties &amp; Responsibilities</b></p></div><div><div><br>
<ul><li>
Support the Quality Control department, providing direct supervision, mentorship, and training to staff to maintain internal and USPTO standards.</li><li>
Oversee QC processes for all patent submissions, ensuring documents are technically sound and compliant with USPTO guidelines.</li><li>
Develop and implement QC strategies, policies, and SOPs to enhance accuracy, operational efficiency, and regulatory compliance.</li><li>
Perform rigorous reviews of patent applications, amendments, and IP-related documentation prior to filing.</li><li>
Partner with patent attorneys, agents, and paralegals to resolve discrepancies and streamline the submission lifecycle.</li><li>
Monitor key quality KPIs, identify error trends, and execute corrective action plans.</li><li>
Stay current on USPTO policy changes and &quot;Manual of Patent Examining Procedure&quot; (MPEP) updates, communicating impacts to the broader team.</li><li>
Drive process optimization initiatives within the quality assurance systems to reduce cycle times and filing errors.</li><li>
Lead internal and external audits to ensure ongoing adherence to legal and industry standards.</li></ul><p><i>
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor</i></p></div></div><div><p><b><br>
Education &amp; Experience Requirements</b></p></div><div><div><br>
<ul><li>
Bachelor&rsquo;s degree in a Technical field (Engineering, Science), Pre-Law, or Business Administration. A JD or Master&rsquo;s degree is a plus.</li><li>
At least 3&ndash;5 years in a management or supervisory role within a law firm or corporate IP department.</li><li>
Extensive, demonstrable experience working directly with USPTO guidelines and electronic filing systems (EFS-Web/Patent Center)</li><li>
Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk).</li></ul></div></div><p></p><div><p><b><br>
Skill &amp; Certification Requirements</b></p></div><div><div><br>
<ul><li>
USPTO Registered Patent Agent or USPTO Bar admission is highly preferred.</li><li>
Deep mastery of MPEP guidelines and 37 CFR regulations.</li><li>
Exceptional attention to detail with the ability to spot subtle legal or formatting discrepancies.</li><li>
Strong ability to translate complex regulatory updates into actionable training for staff and attorneys.</li><li>
Experience with IP Management Software (e.g., FoundationIP, Anaqua, or AppColl) and USPTO search databases.</li><li>
Possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work).</li><li>
Personnel must possess administrative and project management skills. The USPTO uses Microsoft Project Professional for all project management needs and Microsoft SharePoint for documentation version control and repository needs.</li><li>
Staff should be skilled with these tools to electronically update project plans and upload documents to our EMS.</li><li>
Ability to establish professional rapport, active listening, and the ability to explain complex technical matters to non-</li><li>
technical personnel.</li><li>
Ability to produce accurate, clear, and straightforward documentation.</li><li>
Skilled in Microsoft Project Professional.</li><li>
Skilled in Microsoft SharePoint for version control and repository management.</li><li>
Ability to uphold USPTO interests and influence others by making valid, relevant points in a professional manner.</li><li>
Must be able to see things from the customer&rsquo;s perspective and maintain a high standard of customer service.</li><li>
LCI is an Equal Opportunity Employer/ Veterans/ Disabled</li></ul><p>
If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at (405) 622-2200 or by email at hr@lcibest.com.</p></div></div></div>

Quality Analyst

<div><div>Req ID: 45982<br>
Team: O69 TRADES ADMINISTRATION<br>
Entity: Newport News Shipbuilding</div>
<div>US Citizenship Required for this Position: Yes</div>
<div>Full-Time<br>
Shift: 1st<br>
Relocation: No relocation assistance available<br>
Virtual/Telework Opportunity: No - Not eligible for telework</div>
<div>Travel Requirement: Yes, 10%-25% of the time</div>
<div>Clearance Required: No - Clearance Not Required to Start</div><br>
<div></div>
<div><b>Meet HII&rsquo;s Newport News Shipbuilding</b><br>
With more than 25,000 employees &ndash; including third-, fourth- and even fifth-generation shipbuilders &ndash; HII&rsquo;s Newport News Shipbuilding (NNS) division is the largest industrial employer in Virginia. We&rsquo;re the sole designer, builder and refueler of U.S. Navy nuclear aircraft carriers and one of two providers of U.S. Navy nuclear submarines. Our diverse and innovative team of professionals ranges from skilled trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. Anchored in our rich, 135-year history, we collaborate together at the forefront of technology, manufacturing, and integration of the most powerful and survivable naval ships in the world. Want to be part of the team? Apply today! We look forward to meeting you.</div><br>
<div></div>
<div><div><div><div><b>
The Role</b></div>
</div><div>Develop and implement program quality plans, programs, and procedures using statistical quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. Ensures that performance and quality products conform to established company and regulatory standards. Reviews, analyzes and reports on quality discrepancies related to assembly, process, mechanical, electrical and electro-mechanical systems. Investigates problems and develops disposition and corrective actions for recurring discrepancies. Interfaces with manufacturing, engineering, customer, vendor and subcontractor representatives to ensure requirements are met. Recommends corrective actions, dispositions and modifications.</div></div><div><div><div><b>
Must Have</b></div>
</div><div><div>
Bachelor's Degree and 6 years of relevant exempt experience; Master&rsquo;s Degree and 4 year of relevant professional experience</div>
<div>One of the following may be used as equivalent to Bachelor's Degree to meet minimum qualifications:</div>
<ul>
<li>NNS Apprentice School graduate
</li><li>Navy Nuclear Power School (NNPS) graduate</li>
<li>Associate's Degree or other formal 2 year program and 2 years of relevant exempt experience or 4 years of relevant non-exempt experience</li>
<li>Military Paygrade E-5 or above military experience
</li><li>High School/GED and 4 years combined of Manufacturing, Shipbuilding, Trades, Military experience or other relevant exempt experience</li>
<li>High School/GED and 8 years combined of Manufacturing, Shipbuilding, Trades, Military experience or other relevant non-exempt experience</li>
</ul></div></div><div><div><div><b>Nice to Have</b></div></div></div></div><br>
<div></div>
<div><b>Why HII</b><br>
We build the world&rsquo;s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. HII&rsquo;s diverse workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.</div><br>
<div></div>
<div>Recognized as one of America&rsquo;s top large company employers, we are a values and ethics driven organization that puts people&rsquo;s safety and well-being first. Regardless of your role or where you serve, at HII, you&rsquo;ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.</div><br>
<div></div>
<div>Working at HII is more than a job - it&rsquo;s an opportunity to build a future. We offer comprehensive benefits including: medical, prescription drug, dental and vision plan choices, on-site health centers, tele-medicine, wellness resources, employee assistance programs, savings plan options (401K), financial education and planning tools, life insurance, tuition reimbursement, employee discounts, early childhood and post-secondary education scholarships, and more. Some benefits may vary depending on your specific division or work location.</div><br>
<div><br>
<b>Together we are working to ensure a future where everyone can be free and thrive.</b></div><br>
<div></div>
<div>All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. U.S. Citizenship may be required for certain positions.</div><br>
<div><br>
<b>Do You Need Assistance?</b><br>
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.</div><br>
<div><br>
Additionally, you may also call <b>1-844-849-8463</b> for assistance. Press #2 for Newport News Shipbuilding.</div></div><div></div>

QUALITY ANALYST 3

Novacis Digital LLC

<p><b>Job Title: </b>Healthcare Data Quality Analyst (AI Document Processing)</p><p><b>Location: </b>Atlanta, GA (In-office)</p><p><b>Client Environment: </b>Supporting Federal Healthcare Payer Programs</p><p><b>About the Role</b></p><p>Novacis Digital LLC is seeking a detail-oriented Healthcare Data Quality Analyst (Human-in-the-Loop) to work alongside our AI-powered document processing platform while embedded within client-facing teams supporting the Centers for Disease Control and Prevention (CDC).</p><p>This role ensures the accuracy, reliability, and compliance of healthcare data extracted by our Intelligent Document Processing (IDP) systems from complex healthcare documentation. The position requires strong collaboration with Novacis internal product teams as well as CDC program stakeholders.</p><p><b>Key Responsibilities</b></p><p>Human-in-the-Loop (HITL) AI Validation</p><ul><li>Review and validate data extracted by Novacis&rsquo; AI/IDP platform from:</li><li>Medical records</li><li>Enrollment records</li><li>Prior Authorization (PA) documentation</li><li>Claim forms (UB-04, CMS-1500)</li><li>Supporting clinical documentation</li><li>Identify extraction inaccuracies, contextual misinterpretations, and missing data elements.</li><li>Correct and standardize extracted fields prior to downstream analytics or reporting.</li><li>Provide structured feedback to AI and engineering teams to improve model performance and automation accuracy.</li><li>Participate in quality assurance and validation cycles aligned with Federal program standards.</li></ul><p><b>Client Team Collaboration (CDC Environment)</b></p><ul><li>Collaborate with program teams and stakeholders to support healthcare data processing initiatives.</li><li>Participate in client meetings, status updates, and workflow reviews.</li><li>Ensure deliverables meet CDC compliance, documentation, and reporting requirements.</li><li>Maintain professional communication standards appropriate for a federal client environment.</li></ul><p><b>Healthcare Documentation &amp; Analysis</b></p><ul><li>Maintain consistency and integrity of healthcare data aligned with regulatory guidelines.</li></ul><p><b>Compliance &amp; Data Security</b></p><ul><li>Handle Protected Health Information (PHI) in strict compliance with HIPAA and federal security requirements.</li><li>Follow CDC and Novacis data governance, audit, and confidentiality standards.</li><li>Maintain detailed documentation supporting audit readiness.</li></ul><p><b>Reporting &amp; Tools</b></p><ul><li>Utilize Microsoft Office tools (especially Excel) for tracking productivity, quality metrics, and reporting.</li><li>Document validation trends and recurring issues to support continuous improvement.</li></ul><p><b>Required Qualifications</b></p><ul><li>2+ years of experience in healthcare data review, medical records processing, or healthcare operations.</li><li>Experience working in or supporting federal or state healthcare programs preferred.</li><li>Strong understanding of medical records, claims documentation, PA records, and enrollment data.</li><li>High proficiency in Microsoft Office tools (Excel, Word).</li><li>Exceptional attention to detail and analytical thinking.</li><li>Ability to communicate professionally within a client-facing federal environment.</li><li>Candidates with prior CDC experience or active Public Trust clearance</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Familiarity with ICD-10, CPT, and HCPCS coding systems.</li><li>Experience with Medical records review.</li><li>Exposure to AI, OCR, or Intelligent Document Processing platforms.</li><li>Experience supporting CDC or other federal healthcare agencies.</li></ul><p><b>Salary &amp; Compensation (Atlanta, GA &ndash; Cleared Federal Role)</b></p><p>Based on Atlanta market data for cleared healthcare data analysts supporting federal clients:</p><ul><li><b>Salary Range:</b> $40,000.00 - $50,000.00, per year</li></ul><p><b>Benefits: (recommended to include)</b></p><ul><li>Health, dental, and vision insurance</li><li>401(k) or retirement savings plan</li><li>Paid time off and holidays</li><li>Professional development support</li><li>Performance bonuses or incentives</li></ul><p><b>Why Join Novacis Digital LLC?</b></p><ul><li>Support high-impact public health initiatives for Federal government markets.</li><li>Work at the intersection of AI innovation and federal healthcare programs.</li><li>Grow within a mission-driven, government-focused technology company.</li></ul><p><b>About the Company: </b>Novacis Digital LLC</p><p>Novacis Digital LLC is an Atlanta-based technology company delivering AI-powered healthcare solutions and products to state and federal government agencies. With over 8+ years in business, Novacis specializes in intelligent automation, secure document processing, and healthcare analytics supporting mission-critical public health initiatives.</p><p>Pay: $40,000.00 - $50,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul><p>Application Question(s):</p><ul><li>Are you a Green Card holder or a U.S. Citizen?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Health information management: 2 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Security clearance:</p><ul><li>Confidential (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Atlanta, GA 30346 (Preferred)</li></ul><p>Work Location: In person</p>

Healthcare Data Quality Analyst

Deluxe Corporation

<div><div><div>Why Join Us:</div><ul><li><div>
We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!</div></li><li><div>
There is a reason we boast numerous awards like &ldquo;Great Place to Work Certified&rdquo; and &ldquo;Best Place to Work&rdquo; For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization.</div></li><li><div>
A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.</div></li></ul><div></div><div>
Responsibilities:</div><div></div><div>
The Quality Analyst provides leading level functional support to sectors of Outsourcing Operations managing various quality control processes creating a product that exceeds our customers&rsquo; expectations, helps to develop surrounding colleagues as both a knowledge and people leader, and collaborates well with the ability to delegate effectively.</div></div><div><div><ul><li><div>
Inspect random payments within the process for various types of defects; working with internal partners in ensuring the defects are corrected where possible and tracking for reporting purposes.</div></li><li><div>
Performs regular checks of internal processes and controls and regular walkthrough reviews preparing associated reports of findings for management team.</div></li><li><div>
Conducts trend analysis of client specific data as well as overall trending for various processing departments within Lockbox.</div></li></ul></div></div><div><div><ul><li><div>
Preparation of Quality Assurance forms and reports; reviewing reports on a regular basis with management teams.</div></li><li><div>
Assist with or lead special projects.</div></li></ul></div><div></div><div><div>
Basic Qualifications:</div></div><div><ul><li><div>
Experience in retail, wholesale lockbox operations</div></li><li><div>
Proficiency with Microsoft Office Suite and other software systems or related applications</div></li><li><div>
Must be 18 years of age or older</div></li></ul></div></div><div></div><div><div><div><br>
Preferred Qualifications:</div></div><div><ul><li><div>
Associates Degree</div></li><li><div>
Experience with banking, auditing, payment handling, or processing preferred</div></li><li><div>
Ability to interpret data to identify and resolve exceptions.</div></li></ul></div></div><div></div><div>
Benefits</div><div>
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees&rsquo; whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:</div><ul><li><div>
Healthcare (Medical, Dental, Vision)</div></li><li><div>
Paid Time Off, Volunteer Time Off, and Holidays</div></li><li><div>
Employer-Matched Retirement Plan</div></li><li><div>
Employee Stock Purchase Plan</div></li><li><div>
Short-Term and Long-Term Disability</div></li><li><div>
Infertility Treatment, Adoption and Surrogacy Assistance</div></li><li><div>
Tuition Reimbursement</div></li></ul><div></div><div>
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.</div><div></div><div>
Deluxe Corporation is an Equal Employment Opportunity employer:<br>
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.</div><div><br>
Please view the electronic <div>EEO is the Law Poster</div> which serves to inform you of your equal employment opportunity protections as part of the application process.</div><div></div><div>
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to <div>deluxecareers@deluxe.com</div>.</div></div><div></div>

Quality Analyst-3rd Shift

Dollar Bank

<div>The Card Services Quality Assurance Analyst is responsible for supporting the Card Services department leadership team including the Vice President, Assistant Vice President, Managers and Supervisors by collecting, compiling, analyzing, and evaluating operational and quality data. This role provides actionable insights and recommendations to improve service delivery, customer experience and operational efficiency.<br>
<br>
Education and Experience Requirements:<br>
<br>
<ul><li>High School Diploma, GED required. College degree preferred.</li><li>Five (5) years of work experience in financial services, customer service or card operations required.</li><li>Intermediate knowledge of banking industry regulations, compliance standards, and best practices required.</li><li>Experience working in a Contact Center office environment preferred.</li></ul><br>
Knowledge, Skill, and Ability Requirements:<br>
<br>
<ul><li>Strong analytical skills with the ability to interpret data reports and translate finding into actionable insights.</li><li>Proficient in reporting tools, dashboards, and data visualization to clearly communicate performance results.</li><li>Effective written and verbal communication skills, including the ability to present data and recommendations to leadership.</li><li>Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
</li><li>Proactive approach to identifying opportunities for improvement and implementing solutions.</li><li>Ability to work with minimal supervision and exercise sound judgement when making recommendations.</li><li>Ability to work with a strong sense of urgency and responsiveness.</li><li>Ability to think strategically and be resilient with challenges.</li><li>Available for a rotating Schedule between 8:30am and 6:30pm Monday through Friday.</li></ul><br>
Essential Functions:<br>
<br>
<ul><li>Collect, validate, and compile quality assurance and operational data to support leadership decision-making.</li><li>Analyze data trends, performance metrics, and quality results to identify opportunities for improvement.
</li><li>Evaluate findings and present clear, data-driven recommendations to department leadership.</li><li>Manage, optimize, and support the Genesys Cloud platform, including reporting, dashboards, and performance analytics.
</li><li>Deep dive into system generated and embedded data to assess agent performance, call quality, workflow effectiveness, and service level performance.
</li><li>Use performance metrics to drive improvements in service levels, customer satisfaction, and overall productivity.</li><li>Partner with leadership and cross-functional teams to implement quality initiatives and process enhancements.
</li><li>Monitor ongoing performance and effectiveness of implemented improvements and provide follow-up analysis as needed.
</li><li>Monitor and analyze risks and opportunities to identify trends that can improve the Card Services Department&rsquo;s overall performance in both operational efficiency and quality management including initiatives to streamline all manual processes.</li><li>All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank&rsquo;s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.</li></ul></div>

CARD SERVICES QUALITY ANALYST

YO IT CONSULTING

<div><div><div><p><b>Role Overview</b></p>
<p>Collaborating with a leading AI lab to identify detail-oriented image evaluation specialists for a project focused on assessing AI-powered image editing systems. In this project, you will evaluate how accurately and effectively AI models modify images based on user instructions. Your work will directly contribute to improving the quality, safety, and reliability of frontier multimodal models. This is a project-based opportunity suited for professionals with strong visual judgment and structured evaluation skills.</p>
<p></p><p><b>2. Key Responsibilities</b></p>
<ul><li><p>Review original images, user edit instructions, and AI-generated edited images</p>
</li><li><p>Conduct a pre-evaluation feasibility check to confirm the instruction is valid and achievable</p>
</li><li><p>Flag unsafe, harmful, or policy-violating content in edited outputs</p>
</li><li><p>Assess instruction adherence, structural integrity, and preservation of unedited areas</p>
</li><li><p>Evaluate visual quality, style alignment, and character consistency</p>
</li><li><p>Provide structured ratings across defined grading dimensions</p>
</li><li><p>Deliver clear, consistent evaluations following detailed rubric guidelines</p>
</li></ul><p></p><p><b>3. Ideal Qualifications</b></p>
<ul><li><p>Experience in image review, visual quality assurance, content moderation, or related fields</p>
</li><li><p>Strong attention to detail and ability to identify subtle visual inconsistencies</p>
</li><li><p>Familiarity with image editing concepts, digital art, or generative AI systems</p>
</li><li><p>Ability to apply structured evaluation rubrics consistently and objectively</p>
</li><li><p>Clear written communication skills for documenting assessments</p>
</li><li><p>Comfort reviewing a wide range of visual content, including <b><i>potentially sensitive material</i></b></p>
</li></ul><p></p><p><b>4. Application Process</b></p>
<ul><li><p>Submit your resume or professional background to express interest</p>
</li><li><p>Complete a short screening assessment to demonstrate evaluation skills</p>
</li><li><p>Selected candidates will receive detailed project guidelines and next steps</p>
</li><li><p>Communication regarding status and next steps typically occurs within a few business days</p>
</li></ul><p>We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Contract and Payment Terms</b></h2>
<ul><li>You will be engaged as an independent contractor.</li>
<li>This is a fully remote role that can be completed on your own schedule.</li>
<li>Projects can be extended, shortened, or concluded early depending on needs and performance.</li>
<li>Payments are weekly on Stripe or Wise based on services rendered.</li></ul></div></div></div>

Ai Image Quality Analyst

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