quality analyst

BPO CONVERGENCE

<p><b>Key Responsibilities</b></p><ul><li>Monitor and evaluate inbound/outbound calls, chats, and email interactions.</li><li>Assess agent performance using defined call quality parameters and scorecards.</li><li>Provide clear, constructive feedback to agents for performance improvement.</li><li>Identify process gaps and recommend actionable solutions.</li><li>Prepare daily/weekly/monthly quality reports and dashboards.</li><li>Participate in internal and external calibration sessions to maintain scoring consistency.</li><li>Collaborate with trainers and team leaders to improve agent performance and customer satisfaction.</li><li>Document errors and track corrective actions until closure.</li><li>Ensure compliance with process guidelines, client expectations, and SLA requirements.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Minimum 1&ndash;3 years of experience as a Quality Analyst in the BPO industry.</li><li>Strong knowledge of call quality standards, customer service metrics, and KPIs (CSAT, AHT, FCR, etc.).</li><li>Excellent listening and analytical abilities.</li><li>Strong communication and feedback delivery skills.</li><li>Good command of MS Excel, reporting tools, and QA forms.</li><li>Ability to identify trends, root causes, and improvement opportunities.</li><li>High attention to detail and process discipline.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ₹16,000.00 - ₹20,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Quality Analyst

SC Johnson

<div>
 SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers &ndash; such as Raid&reg;, Glade&reg;, Ziploc&reg; and more, in virtually every country around the world. Together, we are creating a better future &ndash; for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
 <br/>
 <br/>
 <strong>
  Quality Analyst
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Location: Cairo, Egypt
  </li>
  <li>
   Function: Quality
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 As a Quality Analyst, you will help ensure SCJ products meet the highest standards of safety, compliance, and performance. You will support the deployment of quality management systems, continuous improvement initiatives, and world‑class best practices across laboratory and manufacturing processes. Your work will play an essential role in maintaining product integrity and protecting consumer trust.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 In this role, you will lead laboratory and on‑line quality control activities, support ISO and GLP compliance, and guide continuous improvement efforts across the site. You will collaborate with cross‑functional teams, conduct investigations, analyze data, and help drive improvements in product quality, processes, and supplier performance.
 <br/>
 <br/>
 <strong>
  About The Team/Department
  <br/>
  <br/>
 </strong>
 You will join the Quality function, reporting to the
 <strong>
  Manager, Quality
 </strong>
 . The team oversees product and raw‑material testing, regulatory compliance, internal audits, and quality system deployment to ensure SCJ&rsquo;s manufacturing operations deliver safe, compliant, high‑quality products to market.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deploy, maintain, and improve QMS standards, GLP practices, and compliance with local and international regulations
  </li>
  <li>
   Ensure all lab and online testing staff are trained, qualified, and following required procedures
  </li>
  <li>
   Oversee internal audits of equipment, testing methods, and documentation to ensure complete, compliant records
  </li>
  <li>
   Lead investigations of quality issues, conduct root‑cause analysis, execute CAPA, and manage release/hold decisions for raw materials and finished goods
  </li>
  <li>
   Manage qualification and validation activities for raw materials, products, processes, and lab equipment
  </li>
  <li>
   Drive supplier quality improvement; support audits, monitor KPIs, and collaborate on corrective actions
  </li>
  <li>
   Ensure accurate, consistent lab and online testing using statistical analysis to support process improvements
  </li>
  <li>
   Prepare quality performance reports highlighting KPIs, compliance, risks, and improvement initiatives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Early experience in Quality Control and Environment, Health &amp; Safety &mdash; ideally in aerosol manufacturing or FMCG
  </li>
  <li>
   Technical competency in quality operations and laboratory/test procedures.
  </li>
  <li>
   Degree in Chemical Engineering
  </li>
  <li>
   Effective at servicing internal and external stakeholders
  </li>
  <li>
   Knowledge of ISO 9001:2000, GLP, Pharmacopoeia, and chemical/micro testing procedures
  </li>
  <li>
   Ability to work across multidisciplinary teams, drive improvement, and deliver results
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Behaviors You&rsquo;ll Need
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical mindset and attention to detail
  </li>
  <li>
   Proactive problem‑solver with a continuous improvement mindset
  </li>
  <li>
   Effective communicator and collaborator
  </li>
  <li>
   Adaptable and able to thrive in a fast‑paced manufacturing environment
  </li>
  <li>
   Commitment to safety, compliance, and quality excellence
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Full‑time position based onsite in Cairo, Egypt
  </li>
  <li>
   Not eligible for relocation
  </li>
  <li>
   Manufacturing environment&mdash;onsite work required
  </li>
  <li>
   Occasional overtime depending on business needs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Comprehensive health and wellness benefits
  </li>
  <li>
   Employee discounts on SCJ products
  </li>
  <li>
   Learning &amp; development opportunities
  </li>
  <li>
   Supportive, inclusive, and safety‑focused work environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inclusion &amp; Diversity
  <br/>
  <br/>
 </strong>
 We&rsquo;re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
 <br/>
 <br/>
 We&rsquo;re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
 <br/>
 <br/>
</div>


<div><p>SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers &ndash; such as Raid&reg;, Glade&reg;, Ziploc&reg; and more, in virtually every country around the world. Together, we are creating a better future &ndash; for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.</p><p></p><h1 class="jobSectionHeader"><b><br>
Quality Analyst
</b></h1><ul><li><b>Location:</b> Cairo, Egypt</li><li><b>Function:</b> Quality</li></ul><div></div><h2 class="jobSectionHeader"><b>
Overview</b></h2><div>
As a Quality Analyst, you will help ensure SCJ products meet the highest standards of safety, compliance, and performance. You will support the deployment of quality management systems, continuous improvement initiatives, and world‑class best practices across laboratory and manufacturing processes. Your work will play an essential role in maintaining product integrity and protecting consumer trust.</div><div></div><h2 class="jobSectionHeader"><b>
About the Role</b></h2><div>
In this role, you will lead laboratory and on‑line quality control activities, support ISO and GLP compliance, and guide continuous improvement efforts across the site. You will collaborate with cross‑functional teams, conduct investigations, analyze data, and help drive improvements in product quality, processes, and supplier performance.</div><div></div><h2 class="jobSectionHeader"><b>
About the Team/Department</b></h2><div>
You will join the Quality function, reporting to the <b>Manager, Quality</b>. The team oversees product and raw‑material testing, regulatory compliance, internal audits, and quality system deployment to ensure SCJ&rsquo;s manufacturing operations deliver safe, compliant, high‑quality products to market.</div><div></div><h2 class="jobSectionHeader"><b>
Responsibilities:</b></h2><ul><li>Deploy, maintain, and improve QMS standards, GLP practices, and compliance with local and international regulations</li><li>Ensure all lab and online testing staff are trained, qualified, and following required procedures</li><li>Oversee internal audits of equipment, testing methods, and documentation to ensure complete, compliant records</li><li>Lead investigations of quality issues, conduct root‑cause analysis, execute CAPA, and manage release/hold decisions for raw materials and finished goods</li><li>Manage qualification and validation activities for raw materials, products, processes, and lab equipment</li><li>Drive supplier quality improvement; support audits, monitor KPIs, and collaborate on corrective actions</li><li>Ensure accurate, consistent lab and online testing using statistical analysis to support process improvements</li><li>Prepare quality performance reports highlighting KPIs, compliance, risks, and improvement initiatives</li></ul><div></div><h2 class="jobSectionHeader"><b>
Experience You&rsquo;ll Bring:</b></h2><ul><li>Early experience in Quality Control and Environment, Health &amp; Safety &mdash; ideally in aerosol manufacturing or FMCG</li><li>Technical competency in quality operations and laboratory/test procedures.</li><li>Degree in Chemical Engineering</li><li>Effective at servicing internal and external stakeholders</li><li>Knowledge of ISO 9001:2000, GLP, Pharmacopoeia, and chemical/micro testing procedures</li><li>Ability to work across multidisciplinary teams, drive improvement, and deliver results</li></ul><div></div><h2 class="jobSectionHeader"><b>
Behaviors You&rsquo;ll Need:</b></h2><ul><li>Strong analytical mindset and attention to detail</li><li>Proactive problem‑solver with a continuous improvement mindset</li><li>Effective communicator and collaborator</li><li>Adaptable and able to thrive in a fast‑paced manufacturing environment</li><li>Commitment to safety, compliance, and quality excellence</li></ul><div></div><h2 class="jobSectionHeader"><b>
Job Requirements:</b></h2><ul><li>Full‑time position based onsite in Cairo, Egypt</li><li>Not eligible for relocation</li><li>Manufacturing environment&mdash;onsite work required</li><li>Occasional overtime depending on business needs</li></ul><div></div><h2 class="jobSectionHeader"><b>
Benefits:</b></h2><ul><li>Comprehensive health and wellness benefits</li><li>Employee discounts on SCJ products</li><li>Learning &amp; development opportunities</li><li>Supportive, inclusive, and safety‑focused work environment</li></ul><p></p><p>
#LI-AP2</p><p></p><p><br>
</p><p><b>Inclusion &amp; Diversity</b></p><p></p><p>
We&rsquo;re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.</p><p></p><p>
We&rsquo;re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.</p></div>

Firstsource

<div>
 <p>
  <strong>
   Company Profile
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad &amp; Tobago, South Africa, and Australia, they &lsquo;make it happen&rsquo; for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource&rsquo;s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO&trade; - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job location :Bangalore
  </strong>
 </p>
 <p>
  <strong>
   Position : Quality Analyst- Mortgage
  </strong>
 </p>
 <p>
  <strong>
   Division : BPO
  </strong>
 </p>
 <p>
  <strong>
   Experience : 1-2 years in
  </strong>
  Document reviewing
  <strong>
  </strong>
  in US Mortgage Process
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job responsibilities:
 </p>
 <ul>
  <li>
   Experience in US Mortgage Process
  </li>
  <li>
   Relevant Loss mitigation knowledge
  </li>
  <li>
   Experience in Loss mitigation document review
  </li>
  <li>
   Experience reviewing income Documents and also Some experience in calculating incomes
  </li>
  <li>
   Experience reviewing financial statement, Expenses sheet, credit reports.
  </li>
  <li>
   Comfortable working in night shift and WFO.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Eligibility:
  </strong>
 </p>
 <p>
  Any Graduate
 </p>
 <p>
  <br/>
 </p>
 <p>
  Contact details
 </p>
 <p>
  Padmapriya Shekar
 </p>
 <p>
  Email- Padmapriya.Shekar1@firstsource.com
 </p>
</div>


Top Careers & You

<p><b>Position</b>: Quality Analyst</p><p><b>Location</b>: Ludhiana</p><p><b>Key ResponsibilitiesDocumentation</b></p><ul><li>Write clear, structured, and detailed test cases.</li><li>Create comprehensive test scenarios from requirements, including edge cases and negative cases.</li><li>Convert vague or incomplete requirements into complete test coverage.</li><li>Identify gaps in requirements and raise clarifications.</li><li>Prepare and maintain : Test Plans , Test Strategy documents ,Requirement Traceability Matrix (RTM), QA reports and release documentation, SOPs and QA process documentation.</li><li>Ensure version control and consistency in documentation.</li></ul><p><b>Testing</b></p><ul><li>Perform functional testing of web and/or mobile applications.</li><li>Execute regression, integration, and system testing.</li><li>Conduct exploratory testing and validation of bug fixes.</li><li>Ensure test coverage aligns with business and functional requirements.</li></ul><p><b>Technical &amp; Analytical Skills</b></p><ul><li>Strong analytical thinking and attention to detail.</li><li>Understanding of SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle).</li><li>Basic API testing knowledge (e.g., using Postman) is a plus.</li><li>Basic knowledge for backend validation is preferred.</li></ul><p><b>Required Skills</b></p><ul><li>Experience writing structured test cases, edge cases, and negative cases.</li><li>Ability to break down complex workflows into test scenarios.</li><li>Process-driven, detail-oriented, and highly organized.</li><li>Comfortable asking clarifying questions and improving QA standards.</li><li>Prior experience in documentation-heavy QA roles is preferred.</li></ul><p><b>Experience</b></p><ul><li>2&ndash;3 years of QA experience (mid-level preferred).</li><li>Experience in SaaS, product, or software development environments is a plus.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Concentrix

<p></p><div><p>Job Title:
</p>Quality Analyst
<p></p><p>Job Description
</p><h3 class="jobSectionHeader"><b>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
</b></h3><h3 class="jobSectionHeader"><b>Job Description:
</b></h3><h3 class="jobSectionHeader"><b>Key Responsibilities:
</b></h3><ul><li><h3 class="jobSectionHeader"><b>High performance delivery on all quality parameters.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Audit chats &amp; calls on Product/process, Communication, and soft skills parameters.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Conduct audits and feedback for the targeted population with the objective of improving scores ,driving integrity &amp; proficiency.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Data analysis and creation of designated reports/presentations.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Participate in calibrations to ensure consistent scoring &amp; feedback delivery approach.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Communicate to heighten awareness and focus on importance of positive customer experience.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Make recommendations and drive improvement.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Reduce the learning curve and help enhance the product/process knowledge of new team members.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Ensure that internal policies, procedures, and compliance regulations are being followed
</b></h3></li><li><h3 class="jobSectionHeader"><b>Customer/client Interactions.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Leverage process knowledge to proactively identify areas of concern &amp; highlight to the change Team.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Prepare TNA , publish and execute for 100% closure.
</b></h3></li></ul><h3 class="jobSectionHeader"><b>Desired Skills:
</b></h3><ul><li><h3 class="jobSectionHeader"><b>Technical knowledge with Good English communication - sentence construction, grammar, punctuation etc.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Should have minimum 6 month to 1 year experience in working with Social Media LOB&rsquo;s and/or COMO accounts
</b></h3></li><li><h3 class="jobSectionHeader"><b>Must have the ability to work under pressure.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Understanding of the Audit &amp; Coaching process.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Ability to observe, analyze and give constructive feedback.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Presentation, Feedback &amp; Coaching skills.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Hands on experience in MS-Office- preferably in MS-Excel and Power Point.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Interpersonal skills and Teamwork
</b></h3></li><li><h3 class="jobSectionHeader"><b>Analytical / Quantitative skills
</b></h3></li><li><h3 class="jobSectionHeader"><b>Data Handling / data interpretation
</b></h3></li><li><h3 class="jobSectionHeader"><b>Process orientation &amp; structured thinking.
</b></h3></li><li><h3 class="jobSectionHeader"><b>Prior experience with ads will be considered a plus
</b></h3></li></ul><h3 class="jobSectionHeader"><b>Disclaimer:-
</b></h3><h3 class="jobSectionHeader"><b>'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
</b></h3><p></p><p>Location:
</p>IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace
<p></p><p>Language Requirements:
</p><p></p><p>Time Type:
</p>Full time
<p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div><p></p>

Nexteer Automotive

<p></p><div><div><b>Position:</b> Quality Analyst &ndash; PPAP, PPA and CIL</div><div><b>
Level:</b> P1, lateral</div><div><b>
Location:</b> Saginaw, MI</div><div><b>
Manages Others? </b>No</div><div><b>
Function: </b>Quality &ndash; Reports to Quality Manager - Thomas McCartney</div><div></div><div><br>
 <b>Position Overview:</b></div><div></div><div><br>
Driveline is looking for an individual who has a passion for quality and drive to succeed. To be successful in this position, the candidate will be comfortable interacting with all facets of the business &ndash; including Product Engineering, Operations, Plant Engineering, Program Managers, GSM and Supplier Quality. Position will include PPAP, PPA and CIL (Change Implementation Leader) responsibilities. Looking for a candidate that has excellent written and verbal communication skills. The candidate should possess an understanding of compliance with ISO14001 and TS16949 standards.</div><div></div><div><br>
 <b>Major Job Responsibilities:</b></div><br>
<div></div><ul><li>
Support weekly PDT meetings for new launches that require In-House, Supplier and Customer PPAP&rsquo;s.</li><li>
Submit and track all plant PPAP&rsquo;s in Intelex and Customer Portals.</li><li>
Work with Customer Supplier Quality Engineers to approve PPAP&rsquo;s.</li><li>
Work with Operations and Quality teams to communicate any Supplier issues to Nexteer SQE&rsquo;s.</li><li>
Input and track all Supplier complaints (formal and informal) in Intelex.</li><li>
Input, Gather data and track Cost Recoveries in Intelex due to Supplier quality/delivery issues.</li><li>
Work with Engineering to process ECR&rsquo;s/DCN&rsquo;s/ Internal Plant changes to issue Plant CN&rsquo;s.</li><li>
Provide summary and status of all Plant CN&rsquo;s.</li><li>
Interface with multiple disciplines (Operations, Maintenance, Engineering, Supplier Quality, Purchasing and Customers).</li><li>
Assure compliance to IATF/TS-16949 Standards within assigned areas.</li><li>
Ensure readiness for all internal and external quality audits.</li></ul><div></div><div><b><br>
Qualifications:</b></div><br>
<div></div><ul><li>
Recommended bachelor's degree &ndash; Business or Engineering.</li><li>
Experience working in a certified quality management system</li><li>
Ability to read engineering drawings and specifications, including geometric dimensioning and tolerancing.</li><li>
Written and oral communication skills</li><li>
Demonstrated high levels of interpersonal skills to work effectively with others</li><li>
Strong self-starting initiative and innovative attitude</li><li>
Demonstrated ability to work independently with minimal supervision</li><li>
Excellent computer skills (Excel, PowerPoint, Word, Teamcenter and Intelex)</li></ul></div>

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