quality analyst

Ujjivan small finance bank

<div><div><div><div><div><h4 class="jobSectionHeader"><b>Quality Analyst</b></h4><p>
Corporate 1100-Corporate Office, Bangalore, Karnataka, India</p></div></div></div><div><p><br>
</p><p>
</p></div></div><div><div><div><div>Department</div><div>
CORPORATE PHONE BANKING</div></div><div><div>
Job posted on</div><div>
Jan 09, 2026</div></div><div><div>
Employment type</div><div>
Permanent</div></div></div></div></div><div></div>
<br><div><div><div><div><div><div><b>I.</b> ROLE PURPOSE &amp; OBJECTIVE</div>
<div>(A two to three lines statement outlining the objective or the reason for which the job exists. What would not get done in the organization if this role did not exist)</div><br>
<div></div> </div></div><br>
<div><div><div><br>
<ul><li>Quality analyst ensure that the quality of service is in line with the organizational
</li></ul></div> <div>objectives. Feedback shared with officers should increase the efficiency through behavior</div>
<div> modification and enhance the quality of service to customers.</div><br>
<div></div><div><ul><li> QA is responsible for meeting and exceeding established quality standards expected by the Bank through monitoring, inspecting and proposing measures for continuous improvement and excellence.<br>
</li></ul><br>
</div><div><ul><li> Detail-oriented with excellent analytical ability to analyze trends, identify scope and suggest suitable solutions and train in order to establish consistency in service standards, improvise processes to provide best in class service.</li></ul><br>
<br>
</div></div></div><br>
</div></div><div></div><div><div><div><div><div><b>II.</b> SIZE OF THE ROLE</div><br>
</div></div><br>
<div></div><div><div><div>FINANCIAL SIZE</div><br>
</div><div><div>NON-FINANCIAL SIZE</div><br>
</div></div><br>
<div><div><ul><li> NA</li></ul><br>
</div><div><ul><li>NA</li></ul><br>
</div></div><br>
</div></div><div></div><div><div><div><div><div><b>III.</b> KEY DUTIES &amp; RESPONSIBILITIES OF THE ROLE</div>
<div>(These responsibilities are representative and the role holder is also responsible for any other job assigned by the superior authorities from time to time. This section in not intended to be an exhaustive listing of all activities done by the role holder. It should capture only the key deliverables and responsibilities of the role)</div><div><br>
</div></div></div><br>
<div></div><div><div><ul><li> Monitor, evaluate and score calls against established quality assurance instruments and standards</li></ul>
<ul><li> Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards</li></ul>
<ul><li> Conduct calibration sessions, employee feedback, coaching and training sessions.</li></ul>
<ul><li> Provide email updates and process roll outs, conduct dip checks etc., to assess any knowledge gaps</li></ul>
<ul><li> Acts like an internal auditor to ensure adherence to quality standards and the standard operating procedures</li></ul>
<ul><li> Ensure proper application of and compliance with internal and regulatory standards, guidelines and procedures</li></ul>
<ul><li> Share performance data drawn from quality monitoring and review with team to identify potential training needs. Conduct / Lead training sessions
</li></ul><ul><li> Provides performance expectations, action plans and development plans to improve call quality</li></ul>
<ul><li> Provides accurate and timely reports</li></ul>
<ul><li> Assists in the maintenance of service levels by providing floor support coverage as needed</li></ul>
<ul><li> Participate on projects and all other duties as assigned</li></ul>
<ul><li> Analyze performance from quality assurance data and communicate trends to Management</li></ul>
<ul><li> Perform analysis to reduce and mitigate errors and lapses</li></ul>
<ul><li> Prepare, review and document all manuals, SOP&rsquo;s, SOW&rsquo;s, Circulars etc., for all products and processes to meet and comply with audit requirements</li></ul>
<ul><li> Performance evaluation of the bottom quartile performers and actively coach employees on Performance Improvement Plan to scale up their performance</li></ul>
<div><ul><li> Handle RCA&rsquo;s, escalations and statistical analysis and proactively lookout for opportunities for enhancements and develop skills.</li></ul><br>
<br>
</div></div></div><br>
</div></div><div></div><div><div><div><div><div><b>IV.</b> MINIMUM REQUIREMENTS OF KNOWLEDGE &amp; SKILLS</div></div><br>
</div><br>
<br>
<div></div><div><div><div>Educational
</div><div>Qualifications</div><br>
</div><div><div>Graduate in any discipline</div></div><br>
</div><br>
<br>
<div></div><div><div><div>Experience(Years and Core Experience Type)</div><br>
</div><div><div>2 -3 years of proven experience as a Quality Analyst or similar experience in Banking industry</div></div><br>
</div><br>
<br>
<div></div><div><div><div>Certifications</div><br>
</div><div><div>Relevant training and/or certifications as a Quality Analyst</div></div><br>
</div><br>
<br>
<div></div><div><div><div>Functional Skills</div><br>
</div><div><div>Banking Knowledge</div>
<div>Proficient with Microsoft Office Suite or related applications</div>
<p>Technical Expertise</p>
<p>Excellent communication skills, both written and verbal</p></div><br>
</div><br>
<br>
<div></div><div><div><p>Behavioral Skills</p><br>
</div><div><p>Strong interpersonal skills</p>
<p>Extremely organized and detail-oriented</p>
<p>Scheduling and Time Management</p>
<p>Good People Management Skills</p>
<p>Critical Thinking and Problem Solving</p><br>
</div></div><br>
<br>
<div></div><div><div><div>Competencies</div><br>
</div><div><p>Excellent verbal and written communication skills
</p><p>Strong analytical and problem-solving skills</p>
<p>Meticulous attention to detail</p></div></div></div></div></div><div></div>

Quality Analyst

Diostec

<ul><li><b>Role:</b> Ensuring software quality through rigorous testing and bug management.</li><li><b>Responsibilities:</b> Developing and executing test plans (Manual and Automated), identifying and tracking software defects, and collaborating with developers to improve final product quality before deployment.</li></ul><p>Job Types: Full-time, Permanent, Contract</p><p>Experience:</p><ul><li>Quality Analyst (QA): 1 year (Required)</li></ul>

Voyage Freight.co

<p>The <b>Quality Analyst</b> responsible for ensuring that all grain products meet company and regulatory quality standards. This role involves inspecting, testing, and monitoring grain quality from procurement to storage and distribution. The Quality Officer will work closely with suppliers, production teams, and regulatory agencies to maintain high-quality standards.</p><p><b>Note: </b>Candidates must be from <b>Mailsi, Sahiwal, Kamalia, </b>or <b>Pakpattan </b>locations.</p><p>&middot; Ensure all grain products meet company and regulatory quality standards.</p><p>&middot; Conduct inspections of raw materials and finished products.</p><p>&middot; Test grain moisture levels, foreign matter content, and other quality parameters.</p><p>&middot; Perform physical, chemical, and microbiological testing on grains.</p><p>&middot; Identify contamination, spoilage, or quality deviations.</p><p>&middot; Ensure compliance with food safety regulations and quality assurance protocols.</p><p>&middot; Monitor grain storage conditions to prevent infestation, mold, or degradation.</p><p>&middot; Assess and approve suppliers based on quality benchmarks.</p><p>&middot; Maintain detailed records of quality reports and inspection logs.</p><p>&middot; Prepare reports on quality performance and suggest improvements.</p><p>&middot; Assist in audits and certification processes.</p><p>&middot; Require a degree in Food Science, Agriculture, or a related field.</p><p>&middot; Preferably 1&ndash;3 years of experience in quality control or grain inspection.</p><p>&middot; Strong analytical, problem-solving, and documentation skills.</p><p>&middot; Willingness to work in grain storage and processing environments.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

SwiftSense IT Solutions

<p>Title: Quality Analyst</p><p>Experience: 3- 5 years</p><p>Location: HRBR Layout, Kalyan Nagar, Bengaluru</p><p>Work mode: Hybrid (Monday, Wednesday &amp; Thursday- WFO, Tuesday &amp; Friday- WFH)</p><p>Job Type: Full Time- Permanent Shift : US Shift- 4:00 PM - 1:30 AM</p><p>Male candidates preferred</p><p>Job Description</p><p>We are looking for a motivated and detail-oriented QA to join our Quality Assurance team. The candidate will work closely with developers, business analysts, Senior Quality analyst and project managers to ensure the delivery of high-quality software products. This is an entry-level position ideal for individuals passionate about software testing, keen on learning, and eager to start their career in quality assurance.As a QA, you will be responsible for supporting the Quality Assurance team in ensuring the delivery of high-quality software products. You will assist in the testing process, including designing test cases, executing tests, reporting bugs, and collaborating with developers to ensure that issues are addressed promptly. This role provides an excellent opportunity to gain hands-on experience in software testing and the product development lifecycle.</p><p>Key Responsibilities:- Assist in the development of test plans, test cases, and test scripts based on product requirements.- Collaborate with developers and product teams to understand features and requirements.- Log and track bugs using tools such as Azure Devops, Jira or other bug-tracking systems.- Assist with regression testing, functional testing, and performance testing. Participate in daily stand-up meetings and team discussions.- Document and communicate test results and provide feedback on product quality. Continuously learn and stay updated on the latest testing tools and techniques.</p><p>Required Qualifications:- Basic understanding of software development lifecycle (SDLC) and testing lifecycle (STLC).- Knowledge of different types of testing (e.g., functional, non-functional, integration, regression).- Good understanding of Agile/Scrum methodologies- Hands-on experience with SQL databases, including writing and executing basic to intermediate queries for data validation.- Experience in API testing- Mobile application testing experience (Android/iOS) is a plus- Familiarity with test case creation and execution.- Strong analytical and problem-solving skills.- Excellent communication skills, both written and verbal.- Ability to work in a team and adapt to fast-paced environments.- Attention to detail and passion for delivering high-quality products.</p><p>Interested candidates can share resume to: hr@swiftsenseitsolutions.com</p><p>Job Type: Full-time</p><p>Pay: ₹600,000.00 - ₹800,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Leave encashment</li></ul><p>Work Location: In person</p>

ENLIST MANAGEMENT CONSULTATNTS PVT LTD

<p><b>Role:</b> Quality Analyst &ndash; International BPO</p><p><b>Key Responsibilities &amp; Requirements:</b></p><ul><li>Proven experience as a <b>Call Quality Analyst</b> in an <b>international BPO</b></li><li>Strong expertise in <b>call auditing, monitoring &amp; editing</b></li><li>In-depth knowledge of <b>QA parameters, compliance standards &amp; scorecards</b></li><li>Hands-on experience with <b>call editing tools &amp; QA software</b></li><li>Detail-oriented with excellent analytical and communication skills</li><li><b>Flexible</b> with shifts and work requirements</li><li><b>Immediate joiners preferred</b></li></ul><p><b>Location:</b> Salt Lake - Sector V<br/><b>Apply Now:</b> [ call/ WhatsApp @+91 7439904483]</p><p>Job Type: Full-time</p><p>Pay: ₹15,000.00 - ₹25,000.00 per month</p><p>Benefits:</p><ul><li>Commuter assistance</li><li>Flexible schedule</li><li>Leave encashment</li></ul><p>Application Question(s):</p><ul><li>Which call editing software you have used earlier?</li></ul><p>Experience:</p><ul><li>Call Quality Analyst: 1 year (Required)</li><li>Call Editing: 1 year (Required)</li></ul><p>Work Location: In person</p>

BPO Quality Analyst

AtkinsRéalis

<div><p>Job Title - <b>Quality Analyst - Procurement</b></p><p>
Job Location - <b>Chennai, India</b></p><p><b>
Join Us!</b></p><p>
We combineAtkinsR&eacute;alis project management expertise and Hitachi Energy's deep technological knowledge to create a company dedicated to substations &ndash; we are Linxon!</p><p>
As a <b>Quality Analyst - Procurement</b>, will play a critical role in ensuring the Integrity and compliance and accuracy of Procurement activities.</p><p><b>
What will you do?</b></p><ul><li><p>
Perform comprehensive checks on supplier prequalification to ensure all vendors meet company standards and regulatory compliance.</p></li><li><p>
Review and verify accuracy and completeness of SCM documentation such as contracts, compliance forms, and delivery schedules.</p></li><li><p>
Audit purchase orders for accuracy, regulatory alignment, and conformity to internal policy.</p></li><li><p>
Maintain proper records and track quality assurance activities related to procurement operations.</p></li><li><p>
Identify process gaps and recommend improvements to procurement and supply chain procedures.</p></li><li><p>
Support internal and external audits of procurement processes and documentation.</p></li></ul><p><b>
Experience, Education and other Required:</b></p><ul><li>
Bachelor's degree in business, Supply Chain, Quality Assurance.</li><li>
Post qualification 5+ years of relevant work experience in Quality function.</li><li>
Experience in a multinational environment. Knowledge of Procurement procedures and documentation requirements.</li><li>
Excellent Knowledge of Microsoft Office suite.</li></ul><p><b>
What we offer:</b></p><p>
In return, we offer a wide range of rewards and benefits,</p><ul><li><p>
20 days Privilege Leave, 13 days Emergency leave and 14 Public holidays per year.</p></li><li><p>
Medical Insurance, Life Insurance and Career Progression</p></li><li><p>
When it comes to diversity and inclusion, we see things differently at Linxon - we encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you'll see things our way, too.</p></li></ul><p><b>
About Linxon</b></p><p>
Shaping energy solutions to empower sustainable connectivity.</p><p>
Linxon's vision is to deliver the best market offering for turnkey substation projects through world-class power technologies and delivering the highest level of competence in managing infrastructure projects.</p><p>
As a leading engineering company, we help our customers with turnkey substation solutions in the field of power transmission, renewable energy, and transportation.</p><p>
In this role, you will have the opportunity to be part of a new company as it evolves and help shape it for the future. If you like new challenges, have an entrepreneurial spirit, and are interested in working with other motivated professionals with expertise in the Substations EPC business, then this is the new opportunity for you.</p><p>
To know more about the Linxon please click on the link below.</p><p>
Join the future with Linxon GETS Chennai, India</p></div>

Quality Analyst - Procurement

Linxon

<div></div><div><div>Job Description</div><div></div><div>
Job Title - Quality Analyst - Procurement</div><div>
Job Location - Chennai, India</div><div></div><div>
Join Us!</div><div>
We combine AtkinsR&eacute;alis project management expertise and Hitachi Energy&rsquo;s deep technological knowledge to create a company dedicated to substations &ndash; we are Linxon!</div><div></div><div>
As a Quality Analyst - Procurement, will play a critical role in ensuring the Integrity and compliance and accuracy of Procurement activities.</div><div></div><div>
What will you do?</div><ul><li><div>
Perform comprehensive checks on supplier prequalification to ensure all vendors meet company standards and regulatory compliance.</div></li><li><div>
Review and verify accuracy and completeness of SCM documentation such as contracts, compliance forms, and delivery schedules.</div></li><li><div>
Audit purchase orders for accuracy, regulatory alignment, and conformity to internal policy.</div></li><li><div>
Maintain proper records and track quality assurance activities related to procurement operations.</div></li><li><div>
Identify process gaps and recommend improvements to procurement and supply chain procedures.</div></li><li><div>
Support internal and external audits of procurement processes and documentation.</div></li></ul><div></div><div>
Experience, Education and other Required:</div><ul><li>
Bachelor&rsquo;s degree in business, Supply Chain, Quality Assurance.</li><li>
Post qualification 5+ years of relevant work experience in Quality function.</li><li>
Experience in a multinational environment. Knowledge of Procurement procedures and documentation requirements.</li><li>
Excellent Knowledge of Microsoft Office suite.</li></ul><div></div><div>
What we offer:</div><div>
In return, we offer a wide range of rewards and benefits,</div><ul><li><div>
20 days Privilege Leave, 13 days Emergency leave and 14 Public holidays per year.</div></li><li><div>
Medical Insurance, Life Insurance and Career Progression</div></li><li><div>
When it comes to diversity and inclusion, we see things differently at Linxon - we encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you&rsquo;ll see things our way, too.</div></li></ul><div></div><div>
About Linxon</div><div>
Shaping energy solutions to empower sustainable connectivity.</div><div></div><div>
Linxon&rsquo;s vision is to deliver the best market offering for turnkey substation projects through world-class power technologies and delivering the highest level of competence in managing infrastructure projects.</div><div></div><div>
As a leading engineering company, we help our customers with turnkey substation solutions in the field of power transmission, renewable energy, and transportation.</div><div>
In this role, you will have the opportunity to be part of a new company as it evolves and help shape it for the future. If you like new challenges, have an entrepreneurial spirit, and are interested in working with other motivated professionals with expertise in the Substations EPC business, then this is the new opportunity for you.</div><div></div><div>
.</div><div><div>
Join the future with Linxon GETS Chennai, India</div></div><div></div><div>
Worker Type</div>
Employee<div></div><div>
Job Type</div>
Regular<div></div><div><i>
At Linxon, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.</i></div></div>

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