quality analyst

ENHANCE PLUS CONSULTANT

We&rsquo;re Hiring MNC BPO Quality Analyst &ndash; Banking (International Banking Voice Process)On-paper Quality Analyst experience &ndash; mandatory International Voice Process experience &ndash; mandatory Banking experience is mandatorySalary: Up to 9 LPADomains: Back Office / Customer Service / CollectionsRoles &amp; Responsibilities:Monitor and evaluate calls, emails, and transactionsProvide feedback to improve accuracy and customer experienceTrack quality scores and publish daily/weekly QA reports Conduct RCA for defects and assist in quality improvement initiativesEnsure adherence to compliance, policy, and SOPsLocation: Bangalore/HyderabadShare CVs at: anchalsingh@enhanceplus.orgJob Type: Full-timePay: &#8377;600,000.00 - &#8377;900,000.00 per yearWork Location: In person

Quality Analyst

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 We are currently looking to hire a Quality Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
 
 
 
 
 
 Role: Quality Analyst
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Type: Contract (3 months Contract -extendable)
 
 
 Experience: 1-5 years
 
 
 Note: Looking for Immediate Joiners
 
 
 
 
 
 Responsibilities
 
 
 Ensure incident and request handling meets quality standards: audit tickets for accuracy and SLA adherence, identify trends and process gaps, provide feedback and training to improve resolution quality and reporting.
 
 
 
 
 
 We are seeking a detail-oriented and process-driven Quality Analyst to ensure high standards of service delivery across Incident and Request Management operations. The Quality Analyst will be responsible for conducting regular audits, ensuring SLA compliance, identifying performance gaps, and driving continuous improvement initiatives within the Service Desk/ITSM environment.
 
 
 ________________________________________
 
 
 Key Responsibilities:
 
 
 1. Quality Auditing &amp; Compliance
 
 
 &bull; Conduct periodic audits of incident and service request tickets to ensure accuracy, completeness, and adherence to ITIL/organizational quality standards.
 
 
 &bull; Verify that tickets include proper categorization, prioritization, documentation, and resolution steps.
 
 
 &bull; Ensure compliance with SLAs, response timelines, and escalation protocols.
 
 
 &bull; Identify discrepancies, errors, or incomplete ticket handling and ensure corrective measures are implemented.
 
 
 2. Process Monitoring &amp; Improvement
 
 
 &bull; Analyze recurring issues, ticket trends, and operational patterns to identify process gaps or service delivery inefficiencies.
 
 
 &bull; Recommend improvements to enhance the quality, speed, and consistency of incident and request resolution.
 
 
 &bull; Support the development and refinement of standard operating procedures (SOPs) and knowledge articles.
 
 
 3. Feedback, Coaching &amp; Training
 
 
 &bull; Provide structured feedback to Service Desk agents, L1/L2 teams, and other operational staff based on audit findings.
 
 
 &bull; Conduct refresher training sessions to address common errors, ensure process adherence, and improve overall service quality.
 
 
 &bull; Collaborate with team leads to support capability development and performance enhancement.
 
 
 4. Reporting &amp; Documentation
 
 
 &bull; Prepare monthly/weekly quality reports highlighting audit results, SLA performance, accuracy levels, and improvement areas.
 
 
 &bull; Track and maintain quality metrics, KPIs, and compliance dashboards to support operational decision-making.
 
 
 &bull; Document quality findings, improvement plans, and follow-up actions.
 
 
 5. Stakeholder Collaboration
 
 
 &bull; Work closely with Incident Managers, Service Desk Leads, and Process Owners to ensure quality expectations are met.
 
 
 &bull; Participate in review calls, quality meetings, and RCA discussions to drive continuous improvement.
 
 
 &bull; Support internal audits and assist with compliance requirements as needed.
 
 
 ________________________________________
 
 
 Required Skills &amp; Qualifications:
 
 
 &bull; 2&ndash;5 years of experience as a Quality Analyst in IT Support, ITSM, Service Desk, or a similar environment.
 
 
 &bull; Strong knowledge of ITIL processes, especially Incident, Request, and Problem Management.
 
 
 &bull; Experience in ticketing tools such as ServiceNow, Remedy, JIRA, or similar platforms.
 
 
 &bull; Excellent analytical, auditing, and documentation skills.
 
 
 &bull; Strong communication and interpersonal skills for effective coaching and feedback.
 
 
 &bull; Ability to identify patterns, trends, and process bottlenecks.
 
 
 ________________________________________
 
 
 Preferred Skills:
 
 
 &bull; ITIL Foundation certification.
 
 
 &bull; Experience working with quality frameworks or continuous improvement methodologies (Lean, Six Sigma).
 
 
 &bull; Prior experience in SLA monitoring and reporting.
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to kumar@aven-sys.com Your interest will be treated with strict confidentiality.
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name: Kumar Ankush
 
 
 Avensys Consulting Pte Ltd
 
 
 Email: kumar@aven-sys.com
 
 
 Call: +65 6727 7653 | Ext: 653
 
 
 
 
 
 Privacy Statement:
 
 
 We take your personal data protection seriously and adhere to both EU and local data protections regulations.
 
 
 Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.
 
 
 Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants
 
 
 
</div>

jaws dental uk

We are looking for a Quality Analyst having experience on HPLC , GCMS , LCMSJob Types: Full-time, PermanentPay: &#8377;244,756.70 - &#8377;925,073.98 per yearWork Location: In person

IT Infonity

Experience: 1&ndash;2 Years Location: Mohali Employment Type: Full-TimeJob SummaryWe are looking for a detail-oriented Quality Analyst with 1&ndash;2 years of experience in testing and quality assurance. The ideal candidate will be responsible for ensuring that products and processes meet defined quality standards and deliver a high-quality user experience.Key Responsibilities<ul><li>Analyze requirements and prepare test plans, test cases, and test scenarios</li><li>Perform manual testing (functional, regression, smoke, sanity testing)</li><li>Identify, document, and track defects using bug-tracking tools</li><li>Work closely with developers and product teams to resolve issues</li><li>Validate fixes and perform re-testing</li><li>Ensure adherence to quality standards and best practices</li><li>Participate in UAT support and release activities</li><li>Prepare test reports and quality metrics</li></ul>Required Skills<ul><li>1&ndash;2 years of experience as a Quality Analyst / QA Engineer</li><li>Strong understanding of software testing methodologies &amp; SDLC/STLC</li><li>Hands-on experience in manual testing</li><li>Experience with defect tracking tools (JIRA, Bugzilla, etc.)</li><li>Ability to write clear and concise test documentation</li><li>Strong analytical and problem-solving skills</li></ul>Good to Have<ul><li>Basic knowledge of automation testing (Selenium, Cypress)</li><li>Understanding of API testing (Postman)</li><li>Knowledge of SQL basics</li><li>Experience in Agile/Scrum environment</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>ISTQB certification (preferred but not mandatory)</li></ul>Job Type: Full-timeWork Location: In person

Diro Labs

Job DescriptionJoin DIRO: Pioneers in Deep Tech Innovation is hiring a Quality Analyst.Company Overview:DIRO is a trailblazing deep tech startup from the U.S., globally acclaimed with top-tier awards. We&rsquo;re the #1 bank account verification platform, trusted by Fortune 500 brands, banks, and governments. Our bold mission? Build a new trust layer for the Internet by sourcing data straight from any website worldwide with user consent. We verify data from 44,000 banks, 9,000 utility providers, and 700 government sources across 195 countries in real-time. Learn more at www.diro.io.Our Mission:To provide the original source of truth from any global source, backed by DIRO&rsquo;s innovation.Position: Quality Analyst Location: 66, Upper-Ground Floor, Okhla Industrial Estate, Phase - III, New Delhi - 110020Role:We are seeking a dedicated Quality Analyst to join our team. In this role, you will be responsible for a variety of crucial tasks including manual testing (including both frontend and backend), processing documents through detailed data annotation, providing email support to users facing any issues, and maintaining the integrity of our database by updating and removing invalid links. Additionally, you will handle miscellaneous tasks as they arise, contributing to the overall efficiency of our operations. This position requires a keen eye for detail, strong problem-solving skills, and the ability to manage multiple tasks effectively. Banking-grade security in a working environment with limited access to mobile phones while working. A detailed background check will be done as per banking standards.Responsibilities:● Process documents by accurately annotating data to ensure quality and precision.● Provide timely and effective email support to users experiencing difficulties.● Perform day-to-day manual testing, including both frontend and backend testing.● Clean and update the database by removing invalid links and ensuring the accuracy and relevance of the information.● Perform various additional tasks as required, contributing to the overall efficiency of the team.Qualifications:● Bachelor's degree in any field; a technical background is preferred. Candidates should demonstrate academic excellence.● Proficiency in written English, with strong logical reasoning abilities.● Knowledge of GPT-based prompts.● Experience in backend testing is preferred.● Ability to work both independently and as part of a team.● Candidates must be based in Delhi NCR. Additional Skills: ● Fast and accurate typing skills.● An exceptional focus on detail, ensuring quality in all tasks.● Logical Reasoning: Strong logical reasoning abilities to understand and interpret data effectively.● Proven ability to communicate data insights in a clear and concise manner.Job Type: Full-timeShift: RotationalBenefits:<ul><li>US-style work environment</li><li>Medical Insurance</li><li>Food Provided</li></ul>Supplemental pay types: Shift allowanceAbility to commute/relocate: Okhla NSIC metro station: Reliably commute or planning to relocate before starting work (Required)Experience: 1 year minimumJob Type: Full-timePay: ₹300,000.00 - ₹420,000.00 per yearBenefits:<ul><li>Food provided</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Software testing: 2 years (Preferred)</li></ul>Work Location: In person

Keka HR Payroll Software

<div><div>Job Role - Quality Analyst</div><div></div><div> 
About Company</div><div>
</div><div>
Keka has been a silent revolution in the making since our launch 10 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 13000+ businesses across India and the world. Today we are India&rsquo;s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don&rsquo;t hide our shortcomings and we aren&rsquo;t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries.</div><div>
</div><div>
Recently, in November 2022, the company secured India&rsquo;s largest Series A SaaS funding with a whopping $57 million from WestBridge Capital.</div><div>
</div><div>
Our Engineering Team:</div><div>
</div><div>
Keka Engineering Team follows modern engineering practices and works with latest stack. Refactoring is central to our philosophy to evolve the design, maintain code consistency and adapt to dynamic business needs. We believe in DevOps practices, there is no fixed release cycle; our CI/CD pipeline, deployment automation, blue-green deployment and other related practices gives us flexibility to deploy multiple times a day (if required). Our Engineering team is made up of small cohesive teams embracing Agile; working on focus areas to deliver awesome experiences to our customers. Keka Engineering Team works on complex technical challenges, learns &amp; adapts and most importantly; we have fun along the way.
</div><div>
</div><div>The Quality Analyst will be responsible for ensuring the quality of software products and services developed by the company. They will work closely with engineering team, product designers, and product managers to identify and resolve quality issues, as well as design and execute testing strategies and plans.</div><div>
</div><div>
Responsibilities:</div><div>
</div><ul><li>
Develop and execute manual and automated test plans, test cases, and test scripts to ensure the highest levels of software quality and reliability.</li><li>
Collaborate with the development team to identify and resolve defects in a timely manner.</li><li>
Conducting manual testing, especially for edge cases or exploratory testing.</li><li>
Identifying and reporting defects and tracking them through to resolution.</li><li>
Work closely with the product team to understand and verify product requirements and ensure that they are being met.</li><li>
Continuously improving the automation framework and ensuring that it is up to date with the latest technologies and best practices.</li><li>
Participating in code reviews to ensure that code is testable and that automation is built into the development process</li></ul><div>
</div><div>
Skills:</div><div>
</div><ul><li>
2-5 years of experience in software testing, with a focus on both manual and automation testing.</li><li>
Strong understanding of programming concepts and be proficient in programming language such as Java, Python, or JavaScript.</li><li>
Proficient in using test automation tools and frameworks such as Selenium, Appium, Cypress, or TestNG.</li><li>
Ability to design and execute test cases, understand the requirements and acceptance criteria, and generate test data as needed.</li><li>
Knowledge of Agile methodologies and experience working in an Agile environment.</li><li>
Knowledge of DevOps pipelines, CI/CD tools like GITLab, Azure Devops.</li><li>
Excellent problem-solving skills and attention to detail.</li><li>
Strong communication and collaboration skills.</li><li>
Bachelor's degree in Computer Science or any related field.</li></ul></div>

Pixel Solutionz

We are looking for an experienced Quality Analyst(QA) with 06months to 1 year of hands-on experience in web and mobile application testing. The ideal candidate should have strong knowledge of SDLC processes, Agile methodologies, and SDET principles, with proven expertise in manual and automation testing.Key Responsibilities:<ul><li>Perform manual and automation testing across web and mobile platforms.</li><li>Design and execute test cases, test plans, and test scripts.</li><li>Manage and track defects to closure ensuring product quality.</li><li>Collaborate with cross-functional teams in agile environments.</li><li>Ensure high-quality software delivery through effective QA processes.</li></ul>Required Skills:<ul><li>1 to 2 years of experience in web &amp; mobile application testing.</li><li>Proficiency in SDLC, STLC, Agile methodologies, and SDET practices.</li><li>Strong skills in defect management, test case design, and execution.</li><li>Experience with automation tools (e.g., Selenium, Appium).</li><li>Familiarity with bug tracking tools (e.g., JIRA, JMeter).</li></ul>Nice to Have:<ul><li>Familiarity with Agile/Scrum development processes</li><li>Experience in API testing using Postman or similar tools</li></ul>&ldquo;Interested candidates, please send your CV to soumi@pixelsolutionz.com &amp; arya@pixelsolutionz.com with the subject line &lsquo;[Position Name] &ndash; Your Name&rsquo;.&rdquo;&ldquo;Only Kolkata-based candidates may apply.&rdquo;Job Type: Full-timePay: From &#8377;15,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Experience:<ul><li>Quality assurance: 1 year (Required)</li></ul>Location:<ul><li>Salt Lake, Kolkata, West Bengal (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: In person

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