quality analyst technical writer

FAAZ Consulting

<p><b>Job Title:</b><br/><b>Junior Technical Writer </b></p><p><b>Location:</b><br/>Remote</p><p>FAAZ Consulting, LLC specializes in providing high-quality Information Technology, Program Management Support, Software Development, IT staffing, and Technical Advisory Services. As a woman-owned small business based in the DC Metro Area, FAAZ Consulting has been offering a comprehensive approach to understanding and meeting client needs while providing superior solutions for over 8 years. Our customers benefit from the flexibility and responsiveness of a small company, combined with the highest level of technical and management expertise. Our goal is to provide the finest professional services and products to our clients by attracting and retaining the industry's most qualified personnel, motivated by a positive corporate environment.</p><p>FAAZ is seeking a highly skilled <b>Remote Technical Proposal Writer</b> to join our team. The selected candidate will have a proven ability to create clear, concise, and compelling proposals for U.S. Federal government RFQs/RFIs, with a focus on IT services and solutions. This is a work-from-home role with market-rate pay.</p><p><b>Job Responsibilities:</b></p><ul><li>Create technically accurate, compliant, and persuasive proposal responses that address government customer requirements, ensuring clarity and adherence to proposal guidelines.</li><li>Analyze RFQ/RFI requirements to develop compliance matrices, proposal templates, outlines, and resource allocation plans. Ensure all deliverables are aligned with solicitation criteria and government regulations.</li><li>Gather and synthesize technical and business information from subject matter experts, project teams, and other internal resources to produce cohesive and well-structured proposal content.</li><li>Coordinate with cross-functional teams, including sales, sourcing, engagement, and administrative departments, to ensure all necessary information is captured for proposal submissions.</li><li>Organize and lead virtual meetings with the proposal project team to define roles, responsibilities, and timelines, ensuring all contributors meet deadlines and deliverables are completed efficiently.</li><li>Review and edit content provided by other team members, ensuring clarity, consistency, and compliance. Apply a keen eye for detail regarding grammar, punctuation, and syntax.</li><li>Maintain and update proposal-related databases, including past performance records, technical solutions, management approaches, and references for future use.</li><li>Ensure all submissions are delivered on time and adhere to the customer's guidelines, specifications, and formats.</li></ul><p><b>Required Qualifications and Skills:</b></p><ul><li>Minimum 3-6 years of experience in developing and leading U.S. Federal government technical proposals (RFQs/RFIs) for IT services.</li><li>Demonstrated ability to craft compelling, clear, and concise technical documents with a strong emphasis on compliance and accuracy.</li><li>Familiarity with IT methodologies and frameworks such as Agile, SDLC, CMMI, ISO, and ITIL is preferred.</li><li>Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment.</li><li>Strong analytical skills with meticulous attention to detail, including grammar, punctuation, and syntax.</li><li>Ability to communicate effectively in writing and verbally, with strong interpersonal skills to work with remote, cross-functional teams.</li><li>Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), Microsoft Teams, and SharePoint.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Familiarity with Agile methodologies, SDLC processes, and government standards for IT solutions.</li><li>Experience in reviewing and editing content created by other contributors, ensuring a unified and professional tone throughout the proposal.</li></ul><p>This is a <b>remote</b> position offering <b>market-rate pay</b>.</p><p>Job Type: Full-time</p><p>Pay: From Rs65,000.00 per month</p><p>Work Location: Remote</p>

Business Analyst / Technical Writer (Remote)

TaskUs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About TaskUs:
  </strong>
 </strong>
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 <br/>
 <br/>
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 <br/>
 <br/>
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 <br/>
 <br/>
 <strong>
  <strong>
   What We Offer:
  </strong>
 </strong>
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 <br/>
 <br/>
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs
 <br/>
 <br/>
 understand that achieving growth for our partners requires a culture of constant motion; exploring
 <br/>
 <br/>
 new technologies, being ready to handle any challenge in a moment's notice, mastering consistency
 <br/>
 <br/>
 in an ever-changing world - that's what it takes to get there. If that's something you want to be a
 <br/>
 <br/>
 part of, apply today for the Quality Analyst role to support Us in Egypt!
 <br/>
 <br/>
 <strong>
  What does a Quality Analyst really do?
  <br/>
  <br/>
 </strong>
 The Quality Analyst is responsible for completing audits or evaluations, which may include but not
 <br/>
 <br/>
 be limited to, Quality Audits, scrubbing performed CSAT/NPS, Resolution rate, AHT, Cycle Time,
 <br/>
 <br/>
 Policy Adherence, Ticket Closures, etc. Quality Analyst will ensure that they perform the evaluations
 <br/>
 <br/>
 as per the targets defined for them on a monthly or weekly basis.
 <br/>
 <br/>
 <strong>
  Roles And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Audit calls/interactions/transactions for aligned Teammates
  </li>
  <li>
   Coach Teammates for performance improvement (campaign specific)
  </li>
  <li>
   Report performance for aligned span on a daily/weekly/monthly basis
  </li>
  <li>
   Provide inputs, basis audits, for briefings and training need identification
  </li>
  <li>
   Partner with TLs in leading Team Meetings for metric improvement
  </li>
  <li>
   Participate in strategic projects for the campaign/LoB
  </li>
  <li>
   Identify and escalate any potential quality issues per defined process
  </li>
  <li>
   Isolate and report defects; verify defect fixes
  </li>
  <li>
   Suggest process/system improvements based on common customer concerns
  </li>
  <li>
   Accomplish other responsibilities assigned by management
  </li>
  <li>
   Drive quality initiatives, contests and campaigns for the assigned span
  </li>
  <li>
   Be updated on knowledge and serve as SME for the campaign/LoB
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduation (Preferred)
  </li>
  <li>
   Minimum of 1-year experience as Quality Analyst (preferred)
  </li>
  <li>
   Basic excel/google sheets skills
  </li>
  <li>
   Problem-solving skills
  </li>
  <li>
   Preferably familiar with application of basic quality tools such as cause and effect, histogram,
   <br/>
   <br/>
  </li>
 </ul>
 correlation etc.
 <br/>
 <br/>
 <ul>
  <li>
   Fluency in English
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer centricity
  </li>
  <li>
   Ability to provide constructive feedback in an assertive manner
  </li>
  <li>
   Good written and verbal communication skills
  </li>
  <li>
   Logical thinking
  </li>
  <li>
   Ability to manage conflicts
  </li>
  <li>
   Attention to detail
  </li>
  <li>
   Ability to work with minimal supervision and demonstrate initiative and good judgment
  </li>
  <li>
   Versatility and ability to work on multiple projects
  </li>
  <li>
   Ability to establish and maintain effective working relations with a wide variety of individuals
  </li>
  <li>
   Ability to work with a diverse team
  </li>
  <li>
   Continuous improvement mindset
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Personality Traits Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Clear thought process
  </li>
  <li>
   Ability to clearly articulate
  </li>
  <li>
   Highly conscientious and diligent
  </li>
  <li>
   Assertiveness
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   How We Partner To Protect You:
  </strong>
 </strong>
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 <br/>
 <br/>
 <strong>
  <strong>
   DEI:
  </strong>
 </strong>
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 <br/>
 <br/>
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 <strong>
  https://www.taskus.com/careers/ .
  <br/>
  <br/>
 </strong>
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 <br/>
 <br/>
 Req Id: R_2503_4477
 <br/>
 <br/>
 Posted At: Thu Mar 27 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>


Quality Analyst

Lepide

<div>
 <p>
  <strong>
   Quality Analyst
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Summary:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desired Candidate Profile:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Manual testing - test cases, test execution, reporting bugs
  </li>
  <li>
   Document, and track, case histories, issues, and actionable steps taken, and implementation and post implementation support
  </li>
  <li>
   Preparing test cases for module, integration and system testing
  </li>
  <li>
   Design and develop tools for test management, execution and reporting to enhance the overall software testing process
  </li>
  <li>
   Strong process knowledge in quality assurance
  </li>
  <li>
   Should have good track record of identifying and resolving quality issues
  </li>
  <li>
   The key responsibilities of this person will be to test the product for functional, look and feel of the GUI and performance
  </li>
  <li>
   To keep in close loop of developers to report/troubleshoot issues
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills and Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   2-4 years of experience in testing web and windows-based applications
  </li>
  <li>
   Hands on experience in performance testing is a must have
  </li>
  <li>
   Creating test cases, test sets, test executions for web and windows-based applications
  </li>
  <li>
   Performing ad-hoc testing, smoke testing, data driven testing, cross-browser testing
  </li>
  <li>
   Performing release acceptance, functional, integration, system level, and regression testing
  </li>
  <li>
   Testing various builds and patches
  </li>
  <li>
   Ability to work in a rapidly changing environment
  </li>
  <li>
   Knowledge of Active Directory, Group Policy, Windows File Server and SQL is an advantage
  </li>
  <li>
   Experience with Atlassian products and XRAY is an advantage
  </li>
  <li>
   Must be able to work under pressure and towards deadlines
  </li>
 </ul>
 <p>
 </p>
</div>


Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Quality Analyst L3
</div></div></div></div><div><div><div><div>Req Id: 108312
</div></div></div></div><div><div><div><div>City: Bengaluru
</div></div></div></div><div><div><div><div>State/Province: Karnataka
</div></div></div></div><div><div><div><div>Posting Start Date: 11/3/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Do
</b></p><p>1. Conduct process quality audits as per plan
</p><ul><li>Conduct various process audits as per guidelines and SPO&rsquo;s defined in QMS
</li><li>Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required
</li><li>Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
</li>Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes<br>
<li>
</li></ul><p></p><p>2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition
</p><ul><li>Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks
</li><li>Provide insights and process guidance to the projects as per the need
</li><li>Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation
</li><li>From time to time highlight any critical escalations where the central quality team&rsquo;s intervention is required in any BU project team
</li><li>Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div><b>No. </b></div><div><b>Performance Parameter </b></div><div><b>Measure
</b></div></div><br>
<div><div>1. </div><div>Quality Standards
</div><div><ul><li>Timely generation of reports, dashboards, insights to the respective team
</li><li>Accuracy of the data
</li><li>Feedback from the project teams on the insights
</li><li>Quality of insights shared with the team
</li></ul></div></div><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Performance Testing .<br>
<p></p>Experience: 8-10 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Quality Analyst L3

Shinewell

<p>Designation : Quality Analyst, Call Auditing</p><p>Location : Koramangala, Bangalore.</p><p>Reporting : Quality Team Leader</p><p>Shift : Day Shift</p><p>CTC : up to 3 .6 LPA</p><p>Work Experience: minimum 12 months outbound call handling experience and work experience in outbound or customer facing role</p><p>Candidate should be fluent in English &amp; Hindi with below languages</p><p>Should have good analytical skills Identify root causes by regular RCA with the TLs Handle escalations:</p><p>Regional Languages should know:</p><p>English, Hindi and Kannada : 3 nos.</p><p>Job Type: Full-time</p><p>Pay: &#8377;25,000.00 - &#8377;30,000.00 per month</p><p>Benefits:</p><ul><li>Provident Fund</li></ul><p>Work Location: In person</p>

Quality Analyst, Call Auditing

Neural IT

<p><b>Role Description</b><br/>This is a full-time, night shift, on-site role located in Navi Mumbai for a Quality Analyst. The Quality Analyst will be responsible for ensuring quality control and assurance processes are thoroughly implemented. This includes reviewing and maintaining quality standards, identifying improvement areas, analyzing data to enhance performance, and communicating feedback effectively to teams to uphold quality management principles.</p><p><b>Qualifications</b></p><ul><li>Strong Analytical Skills for data-driven decision-making and process evaluation</li><li>Experience in Quality Control and Quality Assurance practices</li><li>Effective Communication skills for collaboration and issue resolution</li><li>Knowledge of Quality Management standards and processes</li><li>Attention to detail and a commitment to maintaining high-quality work</li><li>Relevant certifications in quality management or related fields are a plus</li><li>Bachelor&rsquo;s degree in a relevant discipline is preferred</li></ul><p>Job Types: Full-time, Permanent, Night shift</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;20,000.00 - &#8377;30,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

Quality Analyst: Data entry (Night)

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Quality Analyst L1
</div></div></div></div><div><div><div><div>Req Id: 109582
</div></div></div></div><div><div><div><div>City: Pune
</div></div></div></div><div><div><div><div>State/Province: Maharashtra
</div></div></div></div><div><div><div><div>Posting Start Date: 11/7/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Do
</b></p><p>1. Conduct process quality audits as per plan
</p><ul><li>Conduct various process audits as per guidelines and SPO&rsquo;s defined in QMS
</li><li>Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required
</li><li>Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
</li>Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes<br>
<li>
</li></ul><p></p><p>2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition
</p><ul><li>Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks
</li><li>Provide insights and process guidance to the projects as per the need
</li><li>Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation
</li><li>From time to time highlight any critical escalations where the central quality team&rsquo;s intervention is required in any BU project team
</li><li>Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div><b>No. </b></div><div><b>Performance Parameter </b></div><div><b>Measure
</b></div></div><br>
<div><div>1. </div><div>Quality Standards
</div><div><ul><li>Timely generation of reports, dashboards, insights to the respective team
</li><li>Accuracy of the data
</li><li>Feedback from the project teams on the insights
</li><li>Quality of insights shared with the team
</li></ul></div></div><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Investment Banking(Back Office) .<br>
<p></p>Experience: 3-5 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Quality Analyst L1

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