quality associate

NielsenIQ

<div>Company Description 
Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View&trade; on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet. 
Job Description 
<ul><li>
Execute low to medium complexity quality control tasks under supervision.</li><li>
Ensure accurate setting of QC Ratings as a quality benchmark and foundation for further analysis.</li><li>
Maintain compliance with global quality standards as defined by the MI OPS framework.</li><li>
Identify and report quality issues, inconsistencies, or process gaps.</li><li>
Collaborate with cross-functional teams to support continuous improvement initiatives.</li></ul> 

Qualifications 
<ul><li>
Ability to complete assigned tasks on time with high accuracy and attention to detail.</li><li>
Strong technical skills to perform quality checks effectively, including deeper knowledge of tools and systems used.</li><li>
Solid written and verbal communication skills for clear documentation and collaboration.</li><li>
Good analytical and problem-solving abilities to assess data and identify root causes.</li><li>
Sound judgment in handling ambiguous or complex situations.</li><li>
Product knowledge in a limited set of Product Groups.</li><li>
Proficiency in MS Office (Excel, Word, Outlook, etc.).</li><li>
A collaborative mindset and strong interpersonal skills to work effectively in a team environment.</li><li>
Should have a bachelors degree.</li></ul> 

Additional Information<div></div> 
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. 


About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Quality Associate

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 We are looking for a
 
 Content Quality Associate
 
 who will enhance the quality of our selection content. This role is critical in ensuring that our offerings are well-structured, relevant and optimized in Arabic &amp; English, to meet customer needs and drive engagement.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Browse our app and website for content opportunities and improvements
 </li>
 <li>
 Work on content quality initiatives and tasks for existing and new selection.
 </li>
 <li>
 Identify systematic and operational problems then contribute to their resolution.
 </li>
 <li>
 Check the quality of selection received internally and externally through different moderation and quality tools.
 </li>
 <li>
 Collaborate with cross-functional teams to implement catalogue-related improvements efficiently.
 </li>
 <li>
 Provide regular feedback and actionable insights to improve catalogue quality.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Native Arabic language required.
 </li>
 <li>
 Bachelor&rsquo;s degree in Translation, Linguistics, Marketing or equivalent experience.
 </li>
 <li>
 2-5 years of experience in content moderation, translation, or e-commerce.
 </li>
 <li>
 Demonstrated experience in using analytics tools and content management platforms.
 </li>
 <li>
 Familiarity with marketplace dynamics and product discovery flows.
 </li>
 <li>
 Ability to work on a custom schedule with flexible weekend days off.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 effectively in a fast-paced, dynamic environment.
 </li>
 <li>
 Proactive problem-solving skills with a focus on process improvements.
 </li>
 <li>
 Deep understanding of product categorization and customer behavior.
 </li>
 <li>
 Attention to detail and ability to think strategically.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Fluency in local dialect is a plus.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Content Quality Associate

Team Quality Services

<div>Description:

Description
About Team Quality Services &ndash; https://teamqualityservices.com/
For over 25 years, Team Quality Services has established itself as a leader in quality-related services across North America. Our target customers are manufacturers and suppliers to various industries, with the core of our current business based in the automotive sector. We pride ourselves on being there to solve problems in the field, so our customers can stay home.
About the Position:
This position plays a critical role in ensuring the highest standards of quality and reliability for the Company&rsquo;s customers. You will serve as the primary liaison between service locations (typically automotive OEMs) and their suppliers, driving continuous improvement initiatives and resolving quality-related issues in a timely and effective manner. This role requires strong technical expertise, exceptional communication skills, and a proactive approach to problem-solving.
Candidates with the following experience should apply:
Quality Liaison &ndash; Engineering Consultant &ndash; Supplier Liaison &ndash; Liaison Engineer &ndash; Customer Liaison &ndash; Quality Control &ndash; Quality Supervisor&ndash; Customer Service &ndash; Retail Store Managers
Candidates with the following competencies should apply:<ul><li>
Strong Communication Skills</li><li>
Strong Customer Service Skills</li><li>
Minimal Leadership Skills</li><li>
Basic Problem Solving/Root Cause Analysis</li><li>
Basic understanding of QMS</li><li>
Write, Explain, Understand written instructions</li><li>
Basic ability to read/interpret Blueprint/Schematics</li><li>
Basic Data Analysis</li></ul>
Compensation:
Hourly rate begins at $25/hr.
Benefits:
Full benefits (Medical, Dental and Vision Insurance, Paid Time Off, 401k w/match, and more!)
Work Location:
The Field Quality Associate works on-site at their assigned service location(s)
Onboarding Location:
Corporate travel to our office in Auburn, IN is required for onboarding and training during your 1st week of employment.
Education, Experience, Qualifications:
Required<ul><li>
High school diploma or GED</li><li>
Must be and remain eligible to be issued a passport for any required international travel/training</li><li>
Valid driver&rsquo;s license</li></ul>
Preferred<ul><li>
Bachelor's degree in engineering or a manufacturing-related field</li><li>
Experience in automotive manufacturing or supplier quality assurance</li></ul>
Essential Duties &amp; Responsibilities:<ul><li>
Develop and maintain strong relationships with supplier and service location personnel, serving as the main point of contact for quality-related matters.</li><li>
Conduct regular audits and assessments of supplier parts at the service location to ensure compliance with quality standards, specification, and material flow.</li><li>
Collaborate with cross-functional teams to establish and implement supplier quality performance objectives.</li><li>
Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions.</li><li>
Rapidly identify, isolate, communicate and resolve quality issues.</li><li>
Conduct root cause analysis of customer quality issues.</li><li>
Understand service location processes and its effect on customers&rsquo; parts.</li><li>
Provide technical support and guidance to customers and service location staff, assisting them in resolving quality-related challenges and implementing best practices.</li><li>
Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance.</li><li>
Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations.</li><li>
Identify leads and generate new business opportunities for the Company.</li><li>
Document and update notes, audits, issues, contacts, parts, and supplier information in software systems.</li><li>
Understand and leverage quality management systems and tools, including ISO, TS 16949, and AIAG Core Tools (APQP, PPAP, FMEA, SPC, MSA).</li><li>
Promote proper work ethic and demonstrate the Company&rsquo;s Core Values, policies, procedures and best practices.</li><li>
Comply with all customer and service location requirements, including, but not limited to, health/safety training and vaccination status.</li><li>
Demonstrate proficiency using technology, including, but not limited to, smart phones, tablets, computers, mobile applications, web-based software, typing, data entry, spreadsheets, and the use of video conferencing systems.</li><li>
Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone.</li><li>
Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving.</li><li>
Demonstrate a proven track record of driving supplier quality improvements and cost reductions.</li><li>
Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions.</li><li>
Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company.</li><li>
Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously.</li><li>
Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing.</li><li>
Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.).</li><li>
Travel to Company facilities, customer locations, or alternate service locations as assigned. Must be able to drive on behalf of the Company and/or customers if required.</li><li>
Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events.</li><li>
Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines.</li><li>
Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws.</li><li>
Other duties as assigned.</li></ul>
Requirements:

Physical Requirements &amp; Working Conditions:<ul><li>
Ability to stand and walk for extended periods of time (2/3 or more of the workday), and perform tasks that require bending, stooping, kneeling, or crouching.</li><li>
Ability to work with and around others for extended periods of time (2/3 or more of the workday).</li><li>
Ability to occasionally lift and carry objects weighing up to 50 pounds repeatedly throughout the day.</li><li>
Dexterity of hands and fingers to operate smartphones, keyboards, hand tools, and measurement devices.</li><li>
Keen eyesight to read small print/text/figures and to identify quality defects (including in low-light situations).</li><li>
Comfortable working in environments with varying temperatures and noise levels.</li><li>
Employment for this position is contingent on the individual obtaining and maintaining all Company, customer, and service location requirements (including vaccination status), which may be subject to change at any time.</li></ul>
Education, Experience, Qualifications:
Required<ul><li>
High school diploma or GED</li><li>
Must be and remain eligible to be issued a passport for any required international travel/training</li><li>
Valid driver&rsquo;s license</li></ul>
Preferred<ul><li>
Bachelor's degree in engineering or a manufacturing-related field</li><li>
Experience in automotive manufacturing or supplier quality assurance</li></ul>
________________________________________
The statements listed above are intended to describe the general nature and level of work performed by the individual filling this position and is subject to change. This is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their typical responsibilities from time to time, as assigned by management. The Company reserves the right to modify, interpret, or apply this job description as appropriate in its business judgment. This job description itself is not a contract of employment, implied or otherwise.</div>

Field Quality Associate

Nexturn Production Services

Career Switch Opportunity | Remote Full-TimeCreative Concept &amp; Quality Associate(No creative background required)You don&rsquo;t need to be a designer.You don&rsquo;t need a creative portfolio.You don&rsquo;t need industry experience.If you are fluent in English, patient, and willing to learn a completely new career, this role might be for you.Who this is for<ul><li>English teachers</li><li>Call center or customer service professionals</li><li>Content reviewers, QA, coordinators</li></ul>Anyone who:<ul><li>Thinks clearly</li><li>Pays attention to details</li><li>Is patient and open to learning</li><li>Some of our strongest team members came from education and call centers.</li></ul>We trained them. They grew. They now work in creative and AI-driven roles.What you&rsquo;ll do (after training)<ul><li>Review creative files and presentations for clarity, consistency, and accuracy</li><li>Check content against guidelines and instructions</li><li>Help structure storyboards, creative ideas, and game concepts</li><li>Support creative teams by improving how ideas are explained and organized</li><li>Learn how AI tools are used in modern creative workflows</li></ul>Full training is providedYou will not be expected to know this from day one.What we need from you<ul><li>Fluent English (reading, writing, understanding)</li><li>Strong patience and focus</li><li>Willingness to learn new skills from zero</li><li>Openness to changing career direction</li><li>Wants a long-term career shift, not a temporary job</li><li>Commitment to remote, full-time work</li><li>Long-term mindset</li></ul>What we offer<ul><li>Competitive salary</li><li>Fully remote work</li><li>Structured training and mentorship</li></ul>Real career transformation into:<ul><li>Creative development</li><li>Storytelling</li><li>AI-assisted workflows</li></ul>A team that invests in people, not just CVsApply with a short introduction about yourself and why you want to learn something new(No portfolio required)You don&rsquo;t need to come from the creative industry.You just need the mindset to grow into it.Job Type: Full-time

Creative Concept & Quality Associate

Quality Associate Data OPS

<div>
 
 Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View&trade; on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.
 
 
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Execute low to medium complexity quality control tasks under supervision
 </li>
 <li>
 Ensure accurate setting of QC Ratings as a quality benchmark and foundation for further analysis
 </li>
 <li>
 Maintain compliance with global quality standards as defined by the MI OPS framework
 </li>
 <li>
 Identify and report quality issues, inconsistencies, or process gaps
 </li>
 <li>
 Collaborate with cross-functional teams to support continuous improvement initiatives
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ability to complete assigned tasks on time with high accuracy and attention to detail
 </li>
 <li>
 Strong technical skills to perform quality checks effectively, including deeper knowledge of tools and systems used
 </li>
 <li>
 Solid written and verbal communication skills for clear documentation and collaboration
 </li>
 <li>
 Good analytical and problem-solving abilities to assess data and identify root causes
 </li>
 <li>
 Sound judgment in handling ambiguous or complex situations
 </li>
 <li>
 Product knowledge in a limited set of Product Groups
 </li>
 <li>
 Proficiency in MS Office (Excel, Word, Outlook, etc.)
 </li>
 <li>
 A collaborative mindset and strong interpersonal skills to work effectively in a team environment
 </li>
 <li>
 Should have a bachelors degree
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

athenahealth

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Position Summary: 
We are seeking a highly motivated and experienced Quality Specialist with a strong background in US healthcare. The role is focused on helping advance our Integration Network Management team's skills and knowledge by providing exceptional customer service for our clients by supporting and executing training and quality initiatives that strengthen team performance and procedural excellence. The expectation from the role is that the individual will be responsible for coaching, processing documentation, providing feedback to team members and continuously helping to improve our service and growth.
 As a part of Training & Quality, you will be responsible for completing procedural quality reviews, providing feedback, delivering coaching to ensure consistent quality standards, effectively transferring knowledge to others, and leading ongoing skill development across teams and supporting existing/new hires to be successful in their current role. This role will involve planning, governance, and staying up to date with current workflows with in-depth knowledge in the existing process, overseeing the successful delivery of the team's objectives and goals. The individual will work closely with business function heads, managers, internal stakeholders, as well as external partners.
 The role requires a solid understanding of U.S. healthcare processes, attention to detail, and the ability to translate insights into actionable improvements. This role is ideal for someone who has strong hands-on experience in quality and process adherence and is ready to take on broader ownership across training enablement, coaching, and continuous improvement.
 This position plays an important role in maintaining operational stability while also supporting long-term capability building through training, documentation, and quality-driven insights.
 
Essential Functions (Duties and Responsibilities): 
Quality & Process Excellence
 Perform procedural quality reviews and audits to ensure adherence to defined standards, derived workflows, and process requirements.
 Identify quality gaps, trends, and areas of improvement and communicate findings to managers and stakeholders.
 Provide clear, constructive, and actionable feedback to team members based on audit outcomes.
 Support continuous improvement initiatives by partnering with stakeholders to address recurring quality issues.
 Training & Enablement
 Support the delivery of training programs for new hires and existing team members, including refresher sessions and targeted interventions.
 Assist in maintaining and updating training materials, SOPs, playbooks, and knowledge management articles.
 Collaborate with Stakeholders and Managers to identify skill gaps and recommend focused coaching or training plans.
 Reporting & Stakeholder Collaboration
 Maintain quality and training trackers, dashboards, and reports to provide visibility into performance and progress.
 Use data from dashboards and audits to identify trends and recommend next steps.
 Escalate risks, blockers, or recurring issues proactively with suggested solutions.
 Documentation & Governance
 Ensure documentation is current, accurate, and aligned with process changes.
 Support governance activities related to quality reviews, training rollouts, and process updates.
 Contribute to standardization efforts across teams to ensure consistency and scalability.
 
Education & Experience Required
 5-8 years of relevant experience in Quality, Training, Operations, or a related role (preferably within U.S. healthcare).
 Prior experience performing quality audits, coaching, or supporting training initiatives.
 Strong working knowledge of operational processes and service delivery models.
 Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook, Teams).
 Experience working in a fast-paced, demonstrated ability to work collaboratively in cross-functional teams and build positive relationships.
 Added Advantage
 Certification in quality tool or process improvement methodologies (Six Sigma, Lean similar)
 Exposure to learning management systems (LMS), quality dashboards, or reporting tools.
 
Knowledge & Skills
 Strong analytical and problem-solving skills with a high capacity for attention to detail.
 Ability to interpret data and translate insights into actionable improvements.
 Strong and confident communication skills, both written and verbal, with a good ability to build relations with employees and leaders.
 Comprehensive presentation and documentation skills.
 Ability to provide unbiased, fact-based feedback.
 Strong organizational skills with the ability to prioritize and manage multiple responsibilities & business-oriented thinking
 A continuous improvement mindset and willingness to learn and grow into higher responsibilities.
 
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Training & Quality Associate

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Quality Associate

Content Quality Associate

Field Quality Associate

Creative Concept & Quality Associate

Quality Associate Data OPS

Quality Associate Data OPS

Training & Quality Associate