quality assurance analyst

IntouchCX

<div>
 
 
 About the Job
 
 
 
 
 
 
 IntouchCX is a global leader in customer experience and technology solutions based in Canada. The company has been in the market for 20 years and has recently expanded its operations to Egypt, where it has been active for the past two years.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 We&rsquo;re changing the way people think about customer service, and we need your help!
 
 
 
 
 We&rsquo;re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing, and evaluating Voice, Email, Chat,t and Social contacts.
 
 
 
 
 
 As a Quality Assurance Analyst, You Will&hellip;
 
 
 
 
 
 Coach CSRs/Tier 2s on the quality of service to ensure proper procedures are being followed
 
 
 Complete Quality Assurance and coaching session reports every week
 
 
 Provide floor support, which can include actively taking phone calls
 
 
 Attend and participate in meetings with supervisors and managers to review monitoring lists
 
 
 Attend and participate in partner and internal calibration meetings
 
 
 Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operations Managers
 
 
 Report scripting problems or questions from callers tothe appropriate departments
 
 
 Distribute partner and company-related correspondence to all CSRs/Tier 2 team members
 
 
 Perform other duties as assigned
 
 
 
 
 
 
 
 
 
 As a Quality Assurance Analyst, You Have&hellip;
 
 
 
 
 
 
 High school diploma or equivalent (required)
 
 
 Minimum 1 year of hands-on GDS experience (required)
 
 
 1 year of front-line contact center experience (preferred)
 
 
 1&ndash;2 years of Quality Assurance experience (preferred)
 
 
 Intermediate knowledge of MS Excel, MS Word, and MS Office (required)
 
 
 Ability to type 30 wpm minimum with accuracy
 
 
 Strong verbal and written communication skills, including spelling and grammar
 
 
 Excellent organizational and time management skills
 
 
 Ability to make fair and consistent judgments and decisions
 
 
 Ability to multitask under high-pressure situations
 
 
 Ability to solve problems and offer suggestions in a positive and developmental manner
 
 
 Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls
 
 
 Ability to perform basic mathematical functions to ensure scoring accuracy
 
 
 Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
 
 
 Availability to work a variety of shifts, including early mornings, afternoons, evenings, and holidays, is required.
 
 
 
</div>

Quality Analyst ( GDS Experience )

Vezeeta

<div>
 
 Job Summary
 
 
 
 We are seeking a highly motivated and detail-oriented Junior Data Analyst to join our data-driven team. As a Data Analyst, you will play a crucial role in supporting data-related activities within our organization. You will work closely with senior data analysts and other team members to collect, analyze, and present data insights that inform decision-making and drive business growth. This is an excellent opportunity for a recent graduate or entry-level professional to gain valuable experience in the field of data analysis.
 
 
 Data Collection and Cleaning: Collect and compile data from various sources, ensuring data accuracy and completeness. Perform data cleaning and transformation as necessary to prepare it for analysis.
 
 
 <ul>
 <li>
 Data Analysis: Assist in conducting data analysis using statistical methods, data visualization tools, and data analysis software. Summarize findings in clear and concise reports.
 </li>
 <li>
 Data Visualization: Create visually appealing and informative charts, graphs, and dashboards to present data insights to stakeholders. Use tools such as Tableau, Power BI, or Excel for visualization.
 </li>
 <li>
 Report Generation: Prepare regular and ad-hoc reports to communicate key metrics and findings to the team and management. Ensure reports are accurate and delivered on time.
 </li>
 <li>
 Data Quality Assurance: Help maintain data quality standards by identifying and resolving data discrepancies or inconsistencies. Collaborate with other team members to establish data quality protocols.
 </li>
 <li>
 Collaboration: Work closely with cross-functional teams, including data engineers, business analysts, and stakeholders, to understand data requirements and deliver actionable insights.
 </li>
 <li>
 Research and Learning: Stay up-to-date with industry trends and best practices in data analysis. Continuously expand your knowledge and skills in data analytics techniques and tools.
 
 
 </li>
 </ul>
 
 Requirements And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field such as Data Science, Statistics, Mathematics, Computer Science, or a related discipline.
 </li>
 <li>
 Strong analytical skills and a passion for working with data.
 </li>
 <li>
 1 year of experience
 </li>
 <li>
 Proficiency in data analysis tools and programming languages such as Excel, SQL.
 </li>
 <li>
 Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.
 </li>
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 Excellent communication skills, with the ability to translate complex data into understandable insights.
 </li>
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 Detail-oriented and capable of maintaining data accuracy and integrity.
 </li>
 <li>
 Strong problem-solving skills and the ability to think critically.
 </li>
 <li>
 Highly organized and able to manage multiple tasks and deadlines effectively.
 </li>
 <li>
 Team player with a collaborative mindset and the ability to work well in a diverse team environment.
 </li>
 <li>
 Eagerness to learn and adapt to new tools, techniques, and technologies in the field of data analysis.
 </li>
 </ul>
</div>

Data Analyst

Core Code io

<div>
 Business analysts are the drivers of our continued growth and success. With their commitment to innovation, these analysts seek, develop, and help implement strategic initiatives for improved efficiency and productivity. We&rsquo;re currently searching for an experienced business analyst to help guide our organization to the future. From researching progressive systems solutions to evaluating their impacts, the ideal candidate will be a detailed planner, expert communicator, and top-notch analyst. This person should also be wholly committed to the discovery and development of innovative solutions in an ever-changing digital landscape.
 
 
 
 Objectives of this role
 
 
 
 <ul>
 <li>
 Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data
 </li>
 <li>
 Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
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 Create and implement precise management plans for every project, with attention to transparent communication at all levels
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 Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
 </li>
 <li>
 Determine and develop user requirements for systems in production, to ensure maximum usability
 
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
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 Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
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 Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
 </li>
 <li>
 Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
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 Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
 
 
 
 </li>
 </ul>
 
 Required Skills And Qualifications
 
 
 
 <ul>
 <li>
 High proficiency with SQL and database management
 </li>
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 Proven analytical abilities
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 Experience in generating process documentation and reports
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 Excellent communication skills, with an ability to translate data into actionable insights
 
 
 
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 </ul>
 
 Preferred Skills And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (or equivalent) in information technology or computer science
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 Strong working knowledge of relevant Microsoft applications, including Visio
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 Proven ability to manage projects and user testing
 </li>
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 Extensive experience with data visualization
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 High proficiency in technical writing
 </li>
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 By applying to this position, we&rsquo;ll create your Simera Professional Key (SPK) &mdash; a unique key that helps you connect with employers, stand out, and secure the right match.
 </li>
 </ul>
</div>

Business Analyst III (Remote)

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To execute, monitor and follow up on Quality Assurance audit plans ,reviews and surveillance as directed by &ldquo;Quality Assurance Manager&rdquo;. Follow up on corrective measures in line with Air Arabia quality standards and IOSA and other regulatory bodies&rsquo; requirements to ensure compliance with the same across all functions and areas of operation.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Maintains the Quality Assurance System adopted for internal procedures, processes and products audits, surveillance and spot checks in accordance with ECAA/IOSA standards and requirements. .
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 Participates in updating and communicating the regulations of G ECA in the corresponding manuals such as OM, GMM, GOM,MEL, ...etc. in coordination with corresponding personnel in operations and engineering departments.
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 Reviews the internal quality standards and regulatory requirements on regular basis in accordance with Air Arabia/CAA approvals; highlights any variances or changes needed to the &ldquo;Quality Assurance Manager&rdquo; accordingly.
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 Contributes to the preparation and executing of internal annual audit plan; this includes regular audit checks, as well as urgent audit reviews; carries out assigned audit plan in accordance with approved checklists.
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 Cooperates with the department heads/managers to communicate and execute the audit schedules timely; maintains effective and on-going communication on updates to ensure successful results; sends out necessary notifications for concerned parties prior to agreed schedules to allow needed arrangements from their side.
 </li>
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 Partners with Stakeholders and &ldquo;Quality Assurance Manager&rdquo; to gather necessary historical data, documentation, and feedback to ensure that all established operations and procedures adopted in the Company are satisfactory.
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 Identifies root causes and assists in formulating and monitoring the adherence to comprehensive corrective actions for regulatory audits; records the findings and corrective actions in system for verification, follow up, and database purposes.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Assists the &ldquo;Quality Assurance Manager&rdquo; in developing and monitoring the adherence to Quality Assurance policies, procedures, and manuals in accordance with Company&rsquo;s requirements; supports in developing Quality Assurance awareness across the different functions through Bulletins, inter-service memos, PPT, presentations, workshops, etc...
 </li>
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 Performs safety and quality audits and conducts periodic review approvals on Suppliers, Vendors, Subcontractors, Simulator, Ramp and Outstations, this includes but not limited to: MROs, GHAs, Fuel Companies, Cargo, flight operations , etc.; raises and follows-up on findings in Q-Pulse and with concerned owners.
 </li>
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 Reviews MDD/ADD/CDL and Reliability reports and ensures comprehensive audit and conformance reports are produced and communicated to regulatory bodies in due time; highlights areas of concern where urgent attention and improvement are needed.
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 Ensures effective liaison with regulatory authorities and other operationally relevant external entities.
 </li>
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 Maintains and regularly updates necessary records related to Quality Assurance Audits such as personnel authorization files, dispensation files, deviations, and concessions.
 </li>
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 Supports the Engineering Department with new licenses aiming for continuation of training and enhancing capabilities ensuring the licenses are processed and issued as per regulations.
 </li>
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 Assists in the process of delivering and redelivering aircraft, as well as the renewal of aircraft certificates, including Airworthiness Certificates, flight permits, and radio licenses, among others.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor's degree in Aircraft Engineering, ATPL/CPL License or equivalent; with experience and exposure required to fulfil the position requirements.
 </li>
 <li>
 Certificates related to Auditing, Quality Assurance and/or Compliance such as IOSA or ISO &ndash; Lead Assessor are highly desirable and some may be treated as conditional for this role.
 </li>
 <li>
 Project Management certificate or alternately the proven corresponding working experience is nice to have.
 </li>
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 Proficient in Microsoft Office (Advanced Excel and PowerPoint), Internet and Web Search.
 </li>
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 Excellent command over written and verbal communication skills: reporting, presentations, etc.
 </li>
 <li>
 Fluent in English Language, Arabic Language is a plus.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 3-5 years of related working experience in Quality Assurance/Audit in the aviation/airline industry.
 </li>
 <li>
 Extensive exposure to the Civil Aviation Authorities and regulatory bodies&rsquo; legal requirements, preferably GCAA and/or EASA/FAA; familiar with regulations pertaining to Licensing, procedures, and manuals.
 </li>
 <li>
 Knowledgeable with working exposure to Commercial /Safety/Internal &amp; External Audit practices.
 </li>
 <li>
 Exposure to QA/Safety/Security/Audit procedures and practices related to and affecting Flight Operations
 </li>
 <li>
 Aircrafts technical knowledge and relative exposure to aircrafts maintenance requirements is a plus.
 </li>
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 Possesses an in-depth knowledge in documentation control systems.
 </li>
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 Experienced in designing procedures and manuals as per business needs and in line with adopted regulations and approved quality standards.
 </li>
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 Analytical thinking, efficiency and commitment to successful results.
 </li>
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 Proven skills in analysing data, identifying pitfalls and recommending corrective measures.
 </li>
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 Cost-oriented, possesses effective problem solving and decision making skills.
 </li>
 <li>
 High accuracy and attention to details.
 </li>
 </ul>
</div>

Quality Assurance Engineer

Talent 360 ME

<div>
 
 Elite is Hiring!
 
 
 
 
 Position: Quality Assurance Officer
 
 
 
 
 Location:
 
 1st Settlement, New Cairo
 
 
 
 Working Hours:
 
 9:00 AM &ndash; 5:00 PM
 
 
 
 Days Off:
 
 Friday &amp; Saturday
 
 
 
 About Elite
 
 
 
 Elite is a leading company in the construction field and a fast-growing organization in the waste management sector. With a strong commitment to innovation, sustainability, and operational excellence, we are expanding rapidly and seeking a dedicated and skilled
 
 Quality Assurance Officer
 
 to ensure our services and processes meet the highest standards of quality and compliance.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design, establish, and document company-wide Business Process Flows across all departments (Projects, HR, Finance, Procurement, etc.).
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 Develop, update, and implement Standard Operating Procedures (SOPs).
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 Conduct workshops with department heads to gather current processes, perform Gap Analysis, and build improved workflows.
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 Monitor compliance with approved processes and issue periodic performance reports to management.
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 Coordinate with the ERP (Odoo) team to ensure business processes are accurately reflected within the system.
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 Develop checklists, forms, and templates to support internal monitoring activities.
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 Participate in training employees on newly implemented policies and processes.
 </li>
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 Promote a culture of continuous improvement across the organization.
 </li>
 <li>
 Report key observations, findings, and recommendations directly to top management.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Minimum of 3 years of experience in a Quality Assurance role.
 </li>
 <li>
 Experience in construction, manufacturing, or project-based industries is a plus.
 </li>
 <li>
 Solid understanding of Business Process Modeling and related tools (Visio, Bizagi, Lucidchart, etc.).
 </li>
 <li>
 Proficiency in both Arabic and English.
 </li>
 <li>
 Strong analytical skills and the ability to prepare clear, concise reports.
 
 
 
 </li>
 </ul>
 
 How To Apply :
 
 
 
 If you&rsquo;re interested, please send your CV to:
 
 advisor39@talent-360.me
 
</div>

Quality Assurance - Elite

Shift EV

<div>
 
 About Shiftv
 
 
 
 
 Shift EV is on a mission to electrify transportation and accelerate the global shift to sustainable mobility. Founded in 2021, we developed the first automotive grade industrial retrofitting process to reduce the cost and speed of electrification by an order of magnitude. Our business today spans MENA and Europe, financed by category leading investors. We empower our people with the responsibility to drive change at scale. At Shift EV, your ideas don&rsquo;t just matter &mdash; they shape a more sustainable world. Join us and be part of something bigger: the future of electric mobility.
 
 
 
 
 You&rsquo;ll Work On
 
 
 
 
 With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow&rsquo;s transportation. As part of our Quality team, you&rsquo;ll help build the state-of-the-art smart vehicles our customers expect from us. Within our plant, we&rsquo;re constantly developing new technologies and processes to further increase our efficiency. That means we&rsquo;re continually seeking diligent, determined performers who think outside the box to help us find better, more efficient ways to manufacture our vehicles. You will be responsible for managing and improving the quality of our supply chain, working closely with suppliers to drive continuous improvement and uphold our commitment to delivering exceptional products. You will collaborate with the Supply Chain team, Quality team, and Manufacturing Engineering to deliver high-quality products/components to defined standards.
 
 
 
 
 You'll Have Ownership Over
 
 
 
 <ul>
 <li>
 Supplier Evaluation and Selection: Assessing potential suppliers for their capabilities, quality management systems, and ability to meet automotive industry standards. This involves conducting audits, reviewing documentation, and most probably visiting supplier facilities.
 </li>
 <li>
 Quality Standards Compliance: Ensuring that suppliers adhere to industry quality standards such as IATF 16949, VDA6.3 or other applicable standards. This involves monitoring suppliers' quality processes and procedures.
 </li>
 <li>
 Quality Assurance: Developing and implementing quality assurance processes to ensure that parts and components meet specifications and requirements. This may involve creating inspection plans, establishing testing protocols, and defining acceptable quality levels (AQLs).
 </li>
 <li>
 Supplier Performance Monitoring: Monitoring supplier performance through key performance indicators (KPIs) such as defect rates and corrective action response time. Identifying areas for improvement and working with suppliers to implement corrective actions.
 </li>
 <li>
 Root Cause Analysis and Problem Solving: Investigate quality issues, defects, and non-conformances to identify root causes and implement corrective and preventive actions (CAPAs). This may involve using tools such as 8D methodology, fishbone diagrams, or Pareto analysis.
 </li>
 <li>
 Continuous Improvement: Driving continuous improvement initiatives both internally and with suppliers to enhance quality, reduce defects, improve processes, and increase efficiency.
 </li>
 <li>
 New Product Introduction (NPI) Support: Collaborating with suppliers during the introduction of new products or components to ensure that quality requirements are met from the outset.
 </li>
 <li>
 Documentation and Reporting: Maintaining accurate records of supplier performance, quality audits, inspection results, and corrective actions. Generating reports to communicate quality metrics and trends to relevant stakeholders.
 </li>
 <li>
 Cross-functional Collaboration: Collaborating with other departments such as engineering, manufacturing, purchasing, and logistics to ensure alignment on quality requirements and resolve issues effectively.
 </li>
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 Risk Management: Identifying and mitigating quality risks associated with supplier processes, materials, or changes in production methods.
 </li>
 <li>
 Lead, coach, train &amp; assess the performance of team members and ensure compliance with best practices.
 </li>
 <li>
 Ensure compliance to timeline and quality for various phases of the engineering process.
 </li>
 <li>
 Develop operational initiatives and participate in various meetings.
 </li>
 <li>
 Ensuring that workflows, processes, and products comply with safety regulations.
 </li>
 <li>
 Develop and compile best practices for a specific manufacturing process and support implementation with other same commodity suppliers.
 </li>
 <li>
 Assist in the deployment, development, and improvement of the Quality Management System.
 
 
 </li>
 </ul>
 
 You Have
 
 
 
 <ul>
 <li>
 Electrical/mechanical engineering degree with perfect understanding and experience in problem-solving &amp; troubleshooting with 6-8 years of experience in quality engineering, quality assurance, or a similar role.
 </li>
 <li>
 ISO9001:2015 Certified lead auditor
 </li>
 <li>
 Basic knowledge &amp; background in the automotive industry
 </li>
 <li>
 Knowledgeable of the safety precautions of high voltage usage
 </li>
 <li>
 Excellent verbal and written communication and strong interpersonal skills
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Strong knowledge of Microsoft Office applications
 </li>
 <li>
 Able to work efficiently in a team environment
 </li>
 <li>
 Basic mathematical arithmetic skills
 </li>
 </ul>
</div>

Supplier Quality Lead

KnowledgeNet

<div>
 
 Objective:
 
 
 <ul>
 <li>
 Responsible for overseeing the planning, execution, and delivery of software projects, ensuring adherence to quality standards, meeting project timelines, and driving continuous improvement.
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 <ul>
 <li>
 Planning and prioritizing software development projects, considering resource allocation, timelines, and dependencies.
 
 </li>
 <li>
 Driving the execution of software projects, ensuring adherence to project plans, quality standards, and best practices.
 
 </li>
 <li>
 Providing technical guidance and expertise to the development team, assisting with problem-solving, code reviews, and architectural decisions.
 
 </li>
 <li>
 Monitoring project progress, identifying and managing risks, and proactively addressing issues to ensure timely and successful project delivery.
 
 </li>
 <li>
 Implementing and improving software development processes, methodologies, and quality assurance practices to enhance efficiency and productivity.
 
 </li>
 <li>
 Collaborating with the quality assurance team to ensure comprehensive testing and quality control of software products.
 
 </li>
 <li>
 Monitoring and managing development resources, including tools, technologies, and infrastructure, to support efficient and effective software development.
 
 </li>
 <li>
 Managing a team of development professionals, providing guidance, support, training, and performance feedback.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, or any related field.
 
 </li>
 <li>
 10+ years of experience with evident data and integration experience.
 </li>
 <li>
 Proficiency in software development, with a focus on managing and leading development teams.
 
 </li>
 <li>
 In-depth knowledge of software development methodologies, best practices, and industry standards.
 
 </li>
 <li>
 Proficiency in programming languages, frameworks, and technologies relevant to the company's software stack.
 
 </li>
 <li>
 Familiarity with Agile or other project management methodologies.
 
 </li>
 <li>
 Proficiency in managing software development projects from conception to delivery.
 
 </li>
 <li>
 Familiarity with software development tools, version control systems, and issue tracking systems.
 
 </li>
 <li>
 Ability to analyze and interpret technical requirements and translate them into actionable development plans.
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 USD Salaries:
 
 Earn a competitive salary in USD, with growth tied directly to your performance and impact.
 
 </li>
 <li>
 
 Comprehensive Benefits:
 
 Enjoy full social insurance and healthcare coverage to support your well-being.
 
 </li>
 <li>
 
 Flexible Work Environment:
 
 Embrace our hybrid work model and shape a schedule that fits your lifestyle and maximizes your productivity.
 
 </li>
 <li>
 
 Continuous Growth:
 
 Stay ahead in a rapidly evolving world with access to ongoing learning and development opportunities.
 
 </li>
 <li>
 
 Autonomy &amp; Impact:
 
 Define success on your terms. We provide the freedom, tools, and support you need to thrive and make a meaningful difference.
 
 </li>
 <li>
 
 Inclusive Culture:
 
 Be your authentic self. Join a team that values every voice, celebrates diversity, and fosters innovation through inclusion.
 
 </li>
 </ul>
</div>

Development Manager

Explore 356+ Quality assurance analyst in Cairo Egypt this January. Find roles across top companies and apply now to boost your career.