quality assurance analyst

Simply Connect

Quality Assurance Analyst &ndash; US Telecom CampaignLocation: Shahrah e Faisal, Karachi Timings: Night Shift (US Hours) Job Type: Full-Time - OnsiteSimply Connect is looking for a Quality Assurance Analyst to monitor, evaluate, and improve the quality of customer interactions within our US Telecom campaign. The ideal candidate will analyze calls, assess compliance and performance, identify coaching opportunities, and help drive continuous improvement across the sales and customer service teams.Key Responsibilities<ul><li>Monitor and evaluate customer interactions based on quality standards and campaign requirements.</li><li>Conduct call audits and score evaluations for sales and customer service representatives.</li><li>Ensure compliance with company policies, client requirements, and industry regulations.</li><li>Identify trends, performance gaps, and recurring issues impacting customer experience.</li><li>Provide detailed feedback and actionable recommendations to agents and team leaders.</li><li>Prepare quality reports, scorecards, and performance analyses.</li><li>Participate in calibration sessions to maintain scoring accuracy and consistency.</li><li>Collaborate with Operations and Training teams to improve team performance.</li><li>Track quality metrics and support continuous process improvement initiatives.</li><li>Maintain accurate records of evaluations and quality findings.</li></ul>Requirements<ul><li>2&ndash;3 years of experience in Quality Assurance, Sales, Customer Service, or Customer Support.</li><li>Experience working with US customers is required.</li><li>Strong understanding of quality monitoring and performance evaluation.</li><li>Excellent listening, analytical, and communication skills.</li><li>Strong attention to detail and problem-solving abilities.</li><li>Proficiency in Microsoft Excel, Google Sheets, and CRM platforms.</li><li>Experience in a US Telecom campaign is preferred.</li></ul>Preferred Qualifications<ul><li>Previous experience auditing sales or customer service calls.</li><li>Knowledge of call center KPIs, compliance standards, and quality frameworks.</li><li>Ability to analyze data and identify performance trends.</li></ul>Benefits<ul><li>Competitive Salary Package</li><li>Performance-Based Incentives</li><li>Career Advancement Opportunities</li><li>Professional Work Environment</li><li>Ongoing Learning &amp; Development</li><li>Transport Facility (Where applicable)</li></ul>Apply Nowhr@wesimplyconnect.comPay: From Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in Quality Assurance/International Sales/Customer Service, or Customer Support?</li><li>Have you worked with US customers and evaluated or handled customer interactions in a call center environment?</li><li>Are you available to work onsite in Karachi during night shifts (US business hours)?</li></ul>Work Location: In person

Quality Assurance Analyst – US Telecom Campaign

Forsee Logistics

Department: Software Quality Assurance Reports To: QA Lead / Software Development Manager Office Timings: 6:00 PM to 3:00 AM (Mon-Fri) Office Location: Block 13 Gulistan-e-Johar, Karachi Job Type: Full-Time &amp; On-siteJob SummaryWe are seeking a detail-oriented and analytical Software Quality Engineer (SQE) to ensure the quality, reliability, and performance of web applications, mobile applications, and CRM-based systems. The ideal candidate will be responsible for executing manual and automated testing, supporting UAT processes, identifying defects, and ensuring that all software products meet business and technical requirements before release.Key Responsibilities1. Manual Testing<ul><li>Analyze business and technical requirements to design test cases and test scenarios</li><li>Perform functional, regression, integration, system, and exploratory testing</li><li>Identify, document, and track bugs using defect tracking tools</li><li>Validate fixes and perform re-testing and regression cycles</li></ul>2. Automation Testing<ul><li>Design, develop, and maintain automated test scripts for web and mobile applications</li><li>Execute automation test suites and analyze results</li><li>Enhance existing automation frameworks for scalability and efficiency</li><li>Integrate automated tests into CI/CD pipelines (where applicable)</li></ul>3. UAT (User Acceptance Testing) Support<ul><li>Coordinate with business users for UAT planning and execution</li><li>Prepare UAT test cases and support end-users during testing cycles</li><li>Collect feedback and ensure proper defect documentation and resolution</li><li>Validate business requirements against delivered functionality</li></ul>4. Web, Mobile &amp; CRM Testing<ul><li>Perform end-to-end testing for web applications, mobile apps, and CRM systems</li><li>Ensure cross-browser, cross-device, and cross-platform compatibility</li><li>Validate data integrity across integrated systems</li><li>Test APIs and backend services where required</li></ul>5. Quality Assurance &amp; Process Improvement<ul><li>Ensure adherence to QA standards, processes, and best practices</li><li>Participate in requirement analysis and sprint planning sessions</li><li>Provide feedback to improve product usability, performance, and reliability</li><li>Contribute to the continuous improvement of QA processes and tools</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or related field</li><li>1&ndash;4+ years of experience in Software Quality Assurance</li><li>Strong understanding of SDLC, STLC, and Agile methodologies</li><li>Experience in manual testing and test case design</li><li>Hands-on experience in automation testing tools (e.g., Selenium, Cypress, Playwright, Appium) is a plus</li><li>Experience with bug tracking tools (Jira, Bugzilla, Azure DevOps, etc.)</li><li>Understanding of API testing tools (Postman, SoapUI, etc.)</li><li>Knowledge of CRM systems testing (Salesforce, custom CRM, etc.) preferred</li><li>Strong analytical, problem-solving, and communication skills</li></ul>Preferred Technical Knowledge<ul><li>Test automation frameworks (TestNG, JUnit, PyTest, etc.)</li><li>CI/CD tools (Jenkins, GitLab CI, etc.)</li><li>Basic SQL knowledge for database validation</li><li>Understanding of RESTful APIs and JSON/XML structures</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Career growth in QA automation and leadership roles</li><li>Exposure to enterprise-level applications and CRM systems</li><li>Learning and development opportunities</li><li>Collaborative and growth-oriented work environment</li><li>Supportive and Friendly environment</li></ul>Pay: Up to Rs100,000.00 per monthWork Location: In person

Software Quality Engineer (SQE)

Human Capital HR Solutions

Quality Control Manager (Call Center QA)Location: Remote Industry: BPOHuman Capital HR Solutions is hiring a Quality Control Manager for one of its international clients operating in the dietary supplements industry. We are looking for an experienced professional with a strong background in Call Center Quality Assurance and Sales Quality Management to ensure high-quality customer interactions and continuous performance improvement.Key Responsibilities:Listen to and evaluate 50&ndash;60 sales calls dailyAssess operator performance using internal quality standardsIdentify gaps in sales communication and objection handlingProvide clear, constructive feedback to improve agent performancePrepare quality reports and monitor overall call center performanceEnsure compliance with quality assurance policies and proceduresRequirements:Bachelor's degree in Business Administration, Management, Communications, or a related field3&ndash;5 years of experience in Quality Assurance/Quality Control within a Sales Call CenterStrong understanding of sales processes, customer service, and objection handlingExcellent analytical, listening, and communication skillsFluency in English and Urdu (spoken and written)Self-motivated with the ability to work independently in a remote environmentStrong attention to detail and report-writing skillsWhat We Offer:Fully remote working opportunityWork with an international organizationProfessional growth in a fast-paced environmentCollaborative and performance-driven cultureApply Now!Send your updated resume to: careers1.hc@gmail.comOnly shortlisted candidates will be contacted.Pay: Rs33,851.93 - Rs152,918.03 per monthWork Location: In person

Quality Control Manager (Call Center QA)

Oceanic Group of Companies

JOB REQUIREMENT FOR DATA ANALYST1. JOB SUMMARYWe are seeking a detail-oriented and analytical Data Analyst to collect, process, and interpret data to support business decision-making. The ideal candidate will transform raw data into meaningful insights, generate reports, and assist management in identifying trends, risks, and opportunities.2. KEY RESPONSIBILITIES<ul><li>Collect, clean, and validate data from multiple sources.</li><li>Develop and maintain dashboards and reports for management review.</li><li>Analyze trends, patterns, and performance metrics.</li><li>Support business units with data-driven insights for decision-making.</li><li>Prepare periodic MIS (Management Information System) reports.</li><li>Automate reporting processes to improve efficiency and accuracy.</li><li>Ensure data integrity, consistency, and confidentiality.</li><li>Work with cross-functional teams to understand reporting requirements.</li><li>Present findings in a clear and actionable format.</li><li>Assist in KPI tracking and performance monitoring</li><li>TECHNICAL SKILLS</li><li>Proficiency in MS Excel (Advanced Level &ndash; Pivot Tables, VLOOKUP, Power Query).</li><li>Knowledge of Power BI / Tableau or other BI tools.</li><li>Basic SQL knowledge for data extraction and management.</li><li>Familiarity with reporting tools and databases.</li><li>Strong understanding of data visualization techniques.</li><li>CORE COMPETENCIES</li><li>Strong analytical and problem-solving skills.</li><li>Attention to detail and accuracy.</li><li>Good communication and presentation skills.</li><li>Ability to manage multiple tasks and deadlines.</li><li>Critical thinking and business understanding.</li><li>Team collaboration and coordination.</li><li>KEY PERFORMANCE INDICATORS (KPIs)</li><li>Accuracy of reports and data analysis</li><li>ADDITIONAL REQUIREMENTS</li><li>Ability to handle confidential data with integrity.</li><li>Willingness to learn new tools and technologies.</li><li>Strong business acumen and understanding of organizational goals.</li><li>Timely submission of MIS reports.</li><li>Improvement in reporting efficiency.</li><li>Quality of insights provided to management.</li><li>Data error reduction rate.</li><li>Dashboard usability and adoption by departments.</li></ul>Pay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>&bull;	Bachelor&rsquo;s degree in Data Science, Statistics, Mathematics, Computer Science, IT, or related field.</li><li>Certification in Data Analytics or Business Intelligence will be an advantage</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Data Analyst : 3 years (Preferred)</li></ul>Work Location: In person

Data Analyst

We are looking for an experienced Senior Data Analyst with 8+ years of expertise in Business Intelligence, Data Analytics, and ETL development. The ideal candidate will have strong hands-on experience with Power BI, Microsoft Fabric, Azure Data Factory, SQL, and cloud-based analytics solutions to deliver data-driven insights and support strategic business decisions. Key Responsibilities<ul><li>Develop interactive Power BI dashboards and reports.</li><li>Analyze large datasets to generate actionable business insights.</li><li>Design and maintain ETL pipelines using Azure Data Factory and SQL.</li><li>Build and optimize data models and reporting solutions.</li><li>Collaborate with stakeholders to gather business requirements.</li><li>Ensure data quality, security, and reporting accuracy.</li><li>Support business teams with data analysis and performance reporting.</li></ul>Requirements<ul><li>Bachelor's degree in Computer Science, IT, Data Science, or a related field.</li><li>8+ years of experience in Data Analytics or Business Intelligence.</li><li>Strong expertise in Power BI, SQL, Microsoft Fabric, and Azure Data Factory.</li><li>Experience with Azure Synapse, SQL Server, Snowflake, or other data warehouse technologies.</li><li>Knowledge of Python, Databricks, or Spark is a plus.</li><li>Excellent analytical, problem-solving, and communication skills.</li></ul>Preferred Certifications<ul><li>Microsoft Certified: Fabric Analytics Engineer Associate</li><li>Microsoft Certified: Data Analyst Associate</li><li>Power BI Certification</li></ul>Pay: Up to Rs300,000.00 per monthWork Location: Hybrid remote in Karachi

Senior Data Analyst

Datamatics Global Services Ltd

<div><h1 class="jobSectionHeader">System Analyst (3&ndash;11+ Years Experience)</h1><h2 class="jobSectionHeader">
Job Title: System Analyst</h2><h2 class="jobSectionHeader">
Experience: 3&ndash;11+ Years</h2><h2 class="jobSectionHeader">
Location: Riyadh, Saudi Arabia</h2><h2 class="jobSectionHeader">
Job Summary</h2>
We are seeking a detail-oriented System Analyst to analyze business and technical requirements, design system solutions, and support successful implementation of enterprise applications. The ideal candidate will have experience in translating business needs into functional and technical specifications, evaluating system impacts, and ensuring implementation readiness while working closely with business stakeholders, developers, QA teams, and project managers.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Gather, analyze, and document business and system requirements.</li><li>
Develop functional and non-functional specifications for new systems and enhancements.</li><li>
Collaborate with business stakeholders, architects, developers, and QA teams to define solution designs.</li><li>
Perform system design analysis and recommend scalable, efficient solutions.</li><li>
Conduct change impact analysis for system enhancements and new implementations.</li><li>
Support implementation planning, deployment readiness, and post-implementation validation.</li><li>
Create process flows, system workflows, interface specifications, and technical documentation.</li><li>
Participate in solution reviews, testing, defect resolution, and production support.</li><li>
Ensure system solutions align with business objectives, security standards, and organizational policies.</li></ul><h2 class="jobSectionHeader">
Must Have Skills</h2><ul><li>
Experience in Functional Specifications AND Non-Functional Specifications AND System Design AND Change Impact Analysis AND Implementation Readiness.</li><li>
Requirements documentation: BRD OR FRD OR Functional Specifications OR Technical Specifications OR Use Cases.</li><li>
System modeling: UML OR BPMN OR Process Flow Diagrams OR Sequence Diagrams OR Data Flow Diagrams (DFD).</li><li>
Project methodologies: Agile OR Scrum OR Waterfall OR Hybrid.</li><li>
Collaboration and documentation tools: Jira OR Azure DevOps OR Confluence OR Microsoft Visio OR Lucidchart.</li><li>
System Analysis AND Requirement Analysis AND Solution Design.</li><li>
Stakeholder Management AND Gap Analysis AND Root Cause Analysis.</li><li>
Strong analytical, troubleshooting, communication, and documentation skills.</li><li>
Experience collaborating with cross-functional technical and business teams.</li></ul><h2 class="jobSectionHeader">
Good to Have Skills</h2><ul><li>
Knowledge of SQL OR Oracle SQL OR Microsoft SQL Server.</li><li>
Experience with REST APIs OR SOAP APIs OR Microservices.</li><li>
Familiarity with SDLC OR DevOps OR CI/CD processes.</li><li>
Experience with AWS OR Azure OR Google Cloud Platform (GCP).</li><li>
Understanding of system integration, data migration, and interface design.</li><li>
Knowledge of security, performance, scalability, and availability principles.</li><li>
Certifications such as ITIL OR TOGAF OR CBAP OR CCBA.</li><li>
Experience supporting enterprise applications, ERP, CRM, or digital transformation initiatives.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.</li><li>
3&ndash;11 years of experience as a System Analyst, Technical Business Analyst, or Solution Analyst.</li><li>
Proven experience translating business requirements into scalable system solutions.</li><li>
Excellent communication, documentation, problem-solving, and stakeholder management skills.</li><li>
Ability to manage multiple priorities in a fast-paced, collaborative environment.</li></ul>
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System Analyst

ITSolution24x7

We are looking for a detail-oriented and motivated eBook Production Executive to join our growing team. The ideal candidate should have experience in eBook, paperback, hardcover, audiobook formatting, conversion, quality assurance, editing, proofreading, book marketing, and publishing processes across various digital platforms.Responsibilities<ul><li>Format and convert manuscripts into ePub, MOBI, PDF, and other digital publishing formats</li><li>Ensure eBooks meet platform-specific guidelines and quality standards</li><li>Perform quality checks to identify and resolve formatting, layout, content, and typographical issues</li><li>Edit and proofread manuscripts for grammar, consistency, structure, and readability</li><li>Support basic book marketing activities such as metadata optimization, keyword setup, and listing improvements</li><li>Coordinate with designers and production teams to ensure smooth workflow</li><li>Manage multiple eBook production projects and meet deadlines</li><li>Upload and publish eBooks on various digital publishing platforms</li><li>Maintain production records and project status reports</li></ul>Requirements<ul><li>1 year+ of experience in eBook Production, Digital Publishing, or a related field</li><li>Knowledge of ePub, MOBI, Kindle, and other digital publishing formats</li><li>Familiarity with eBook conversion and formatting tools</li><li>Strong attention to detail and quality assurance skills</li><li>Good communication and coordination abilities</li><li>Ability to work independently and manage deadlines effectively</li><li>Experience with Amazon KDP, IngramSPark, Barnes &amp; Noble, LuLu and other publishing platforms will be a plus</li></ul>Job Details Location: Gulshan-e-Iqbal, Block 10-A, Karachi Shift: 02:00 PM &ndash; 11:00 PM Job Type: Full-time (On-site)Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>What&rsquo;s your earliest possible joining date</li><li>What is your current and expected salary</li><li>How many years of experience do you have in eBook Production or Digital Publishing?</li><li>Do you have experience with ePub, MOBI, Kindle, or other eBook formats?</li><li>Do you have experience formatting manuscripts for paperback, hardcover, and audiobook release across self-publishing platforms?</li><li>Our office is located in Gulshan-e-Iqbal, Block 10-A, Karachi. Are you available to work from 2:00 PM to 11:00 PM?</li><li>Do you have experience in editing, proofreading, and book marketing tasks?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

eBook Production Executive

Explore 103+ Quality assurance analyst in Karachi this July. Find roles across top companies and apply now to boost your career.