quality assurance analyst

Boston Neurobehavioral Associates

<div>
 
 
 
 Citadel Healthcare Management (PVT) LTD.
 
 provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.
 
 
 
 
 Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization&rsquo;s ongoing success.
 
 
 
 
 We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.
 
 
 
 
 At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds&mdash;regardless of gender, ethnicity, age, religion, lifestyle, or disability&mdash;and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.
 
 
 
 
 
 As
 
 Quality Assurance Analyst &ndash; RCM &amp; Credentialing
 
 - of CHM you will be liable to perform the following job duties:
 
 
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 Essential Duties and Responsibilities:
 
 
 <ul>
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 Perform daily auditing of RCM accounts worked by staff to ensure accuracy based on QA policies and procedures
 
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 Review credentialing files for accuracy, completeness, and compliance with state/federal regulations and internal policies
 
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 Enter, update, and maintain or audit provider data within credentialing databases and tracking systems
 
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 Gather and document general documentation issues for educational feedback purposes
 
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 Maintain QA findings and complete monthly summary reports based on daily audit results, and distribute them to management
 
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 Communicate quality deficiencies to staff and provide detailed feedback where necessary
 
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 Identify and trend recurring errors and report them to management to support training and process improvement
 
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 Work closely with department management to review and improve workflows and ensure account resolution efficiency
 
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 Assist in the training of new staff related to QA policies and procedures
 
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 Report payor issues, system issues, or staff-related issues to management
 
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 Respond to inquiries from other departments as needed
 
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 Ensure compliance with information systems security policies, attend required training, and report any security concerns
 
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 Adhere to the company code of conduct, ethics policies, and compliance requirements,&nbsp;including reporting any violations appropriately
 
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 Complete QA summary files and support overall QA reporting processes
 
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 Support company values and perform other duties as assigned
 
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 </ul>
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 Benefits
 
 
 
 
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 <ul>
 <li>
 <ul>
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 Provident Fund
 
 
 
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 <li>
 
 
 
 Leave Encashment
 
 
 
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 <li>
 
 
 
 Gratuity
 
 
 
 </li>
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 Health Insurance
 
 
 
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 <li>
 
 
 
 Inflation Bonus
 
 
 
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 Housing Allowance
 
 
 
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 <li>
 
 
 
 Patient seen Bonus
 
 
 
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 Eid Bonus
 
 
 
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 </ul>
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 </ul>
 
 Salary:
 
 
 60,000PKR - 80,000PKR
 
 
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</div>

RCM & Credentialing Quality Assurance Analyst –  USA

CareCloud

Job OverviewWe are looking for a QA Analyst to test AI-powered voice agents through real-time call scenarios and perform detailed call audits. This role requires a combination of technical understanding, analytical skills, and strong English communication, as the candidate will evaluate AI conversations and system behavior.Key Responsibilities<ul><li>Conduct live and simulated calls in English with AI voice agents</li><li>Perform detailed call audits and conversation analysis</li><li>Identify issues such as:</li></ul>● Speech Recognition (ASR) errors● Call flow and logic issues● Delays, gaps, or incorrect responses<ul><li>Evaluate conversation quality, tone, and user experience</li><li>Test workflows including:</li></ul>● Appointment booking● Patient verification● Prescription refill● Call transfers and escalations<ul><li>Document findings in structured reports</li><li>Collaborate with product/dev teams to report and track issues</li></ul>Requirements (Mandatory)<ul><li>Strong English communication skills (spoken &amp; listening)</li><li>Clear pronunciation and good comprehension</li><li>Strong analytical and problem-solving skills</li><li>Attention to detail</li></ul>Preferred<ul><li>1&ndash;3 years of experience in call center / QA / voice process</li><li>Experience in call auditing / quality assurance</li><li>Exposure to AI or conversational systems</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Client Services Executive (International) - QA

Job OverviewWe are looking for a QA Analyst to test AI-powered voice agents through real-time call scenarios and perform detailed call audits. This role requires a combination of technical understanding, analytical skills, and strong English communication, as the candidate will evaluate AI conversations and system behavior.Key Responsibilities<ul><li>Conduct live and simulated calls in English with AI voice agents</li><li>Perform detailed call audits and conversation analysis</li><li>Identify issues such as:</li></ul>● Speech Recognition (ASR) errors● Call flow and logic issues● Delays, gaps, or incorrect responses<ul><li>Evaluate conversation quality, tone, and user experience</li><li>Test workflows including:</li></ul>● Appointment booking● Patient verification● Prescription refill● Call transfers and escalations<ul><li>Document findings in structured reports</li><li>Collaborate with product/dev teams to report and track issues</li></ul>Requirements (Mandatory)<ul><li>Strong English communication skills (spoken &amp; listening)</li><li>Clear pronunciation and good comprehension</li><li>Strong analytical and problem-solving skills</li><li>Attention to detail</li></ul>Preferred<ul><li>1&ndash;3 years of experience in call center / QA / voice process</li><li>Experience in call auditing / quality assurance</li><li>Exposure to AI or conversational systems</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Services Executive - International

Vendify TM

Vendify is seeking a detail-oriented Quality Assurance (QA) Analyst to oversee the call quality and compliance of our international POS sales campaigns. The ideal candidate will have deep expertise in the POS industry and a proven track record of improving sales conversion through rigorous call monitoring and feedback.Role Overview<ul><li>Location: On-site &ndash; Gulshan-e-Iqbal, Karachi.</li><li>Shift: Night Shift (08:00 PM &ndash; 05:00 AM).</li><li>Tenure: Full-time / Permanent.</li></ul>Key Responsibilities<ul><li>Call Monitoring: Audit live and recorded outbound sales calls to ensure adherence to POS campaign scripts and USA/Canada compliance standards.</li><li>Performance Analysis: Evaluate &quot;POS Closers&quot; and &quot;Lead Gen&quot; agents based on communication, tone, objection handling, and closing techniques.</li><li>Feedback &amp; Coaching: Conduct one-on-one feedback sessions and group workshops to address performance gaps and improve campaign KPIs.</li><li>Reporting: Prepare daily and weekly QA reports for the Recruitment and Operations Managers to track the quality of the &quot;New Room&quot; and existing teams.</li><li>Compliance: Ensure all agents follow SOPs regarding merchant data security and ethical sales practices.</li></ul>Requirements<ul><li>Experience: Minimum 2 years of experience specifically in a QA role for POS campaigns (Point of Sale/Merchant Services).</li><li>Education: Minimum Bachelors or equivalent.</li><li>Industry Knowledge: Deep understanding of the North American POS market, merchant processing, and common sales objections.</li><li>Communication: Exceptional verbal and written English skills with a sharp ear for nuances in international sales calls.</li><li>Analytical Skills: Ability to identify trends in agent performance and suggest data-driven training solutions.</li></ul>What We Offer<ul><li>Market-Leading Salary: Based on experience and POS domain expertise.</li><li>Incentives: Performance-based bonuses and recognition.</li><li>Transport: Dedicated Pick &amp; Drop facility for female staff covering 11+ major Karachi areas.</li><li>Growth: A professional environment with opportunities to lead the QA department.</li></ul>How to ApplyInterested professionals meeting the 2-year POS experience criteria are encouraged to apply. Email: contact@vendify.info WhatsApp: 0322-0757648Pay: Rs50,000.00 - Rs70,000.00 per monthLocation:<ul><li>Karachi Gulshan-E-Iqbal (Required)</li></ul>Work Location: In person

Quality Assurance Officer

Coatinks (Private) Limited

The Quality control Analyst is responsible for conducting tests and analyses to ensure the quality and performance of inks, coatings, and other printing materials. This role involves working closely with production teams to develop formulations and troubleshoot issues.Key Responsibilities:<ul><li>Prepare samples of inks, chemicals, and substrates for testing.</li><li>Conduct tests to evaluate properties such as viscosity, pH, colour consistency, and drying time.</li><li>Assist in developing new ink and coating formulations to meet specific customer requirements.</li><li>Modify existing formulations based on performance feedback and testing results.</li><li>Utilize tools such as X-Rite for colour matching and ensure colour consistency across different batches and products.</li><li>Perform routine quality control tests to ensure materials meet established specifications and industry standards.</li><li>Document results and maintain accurate records of all tests performed.</li><li>Operate and maintain laboratory equipment and instruments.</li><li>Ensure all equipment is calibrated and functioning correctly.</li><li>Analyse test data and prepare reports summarizing findings and recommendations.</li><li>Collaborate with the QC team to communicate quality issues and develop solutions.</li><li>Adhere to safety protocols and proper handling procedures for hazardous materials.</li><li>Ensure compliance with environmental regulations and industry standards.</li><li>Work closely with production staff to troubleshoot issues and optimize printing processes.</li><li>Participate in cross-functional teams to improve product quality and performance.</li></ul>Qualifications:<ul><li>Associate's degree or higher in Chemistry, Printing Technology, or a related field.</li><li>2&ndash;3 years of previous experience in a laboratory setting, preferably in the printing, Paint or chemical manufacturing industry (ink and coatings experience is highly desirable). Strong analytical and problem-solving abilities.</li><li>Familiarity with laboratory equipment and testing procedures.</li><li>Excellent attention to detail and organizational skills.</li><li>Effective communication and teamwork skills.</li></ul>Job Type: Full-time

QC Analyst

United King

United King Foods is hiring a Quality Assurance Officer for our food manufacturing facilities in Karachi. This role is ideal for Food Technologist candidate with experience in FMCG, Food Production, Quality Assurance (QA), and Quality Control (QC) who are confident working in a factory environment. Male preferred due to shift timingsKey Responsibilities<ul><li>Conduct quality inspection of raw materials, packaging, and finished goods</li><li>Perform in-process quality checks on the production floor</li><li>Ensure compliance with GMP, food safety, hygiene, and regulatory standards</li><li>Verify labeling accuracy including shelf life, weight, batch coding, and allergen information</li><li>Use lab testing equipment and measuring tools for quality verification</li><li>Maintain quality documentation for audits and compliance</li><li>Perform Root Cause Analysis (RCA) and implement CAPA for non-conformities</li><li>Coordinate with Production, Supply Chain, and Procurement regarding quality issues</li><li>Support internal audits and retail quality checks when required</li><li>Preferably have hands-on experience in container loading operations</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Food Sciences</li><li>2&ndash;3 years of experience in Quality Control / Quality Assurance in FMCG or Food Industry</li><li>Strong knowledge of GMP, HACCP, food safety standards, and documentation</li><li>Ability to work independently in a fast-paced manufacturing environment</li><li>Willingness to work rotational shifts</li><li>Karachi-based candidates preferred</li></ul>Why Join Us?<ul><li>Established FMCG brand</li><li>Growth opportunities in manufacturing quality operations</li><li>Structured and performance-driven environment</li></ul>Location: Shafiq More Sweet Factory - KarimabadNote: This is a factory-based role requiring regular presence on the production floor.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your notice period?</li><li>Are you able to do rotational shifts?</li><li>Do you have hands-on experience in container loading operations?</li><li>For which location are you interested?</li></ul>1) Karimabad 2) Shafiq MoreWork Location: In person

Senior Officer/ Officer - Quality Assurance

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div><div>
The Division 
Computrition is a company within the Jonas Operating Group of Constellation Software. Computrition provides enterprise-level software systems for foodservice and nutrition management. Its solutions help users with:</div><div><ul><li>
Food production operations, including costing and planning.</li></ul></div><div><ul><li>
Inventory control and ordering.</li></ul></div><div><ul><li>
Nutrition care management and analysis.</li></ul></div><div><ul><li>
Retail Point-of-Sale (PoS) solutions.</li></ul></div><div><ul><li>
Healthcare room service management.</li></ul></div><div>
The Position</div><div>
Computrition is seeking a Senior SQA Analyst to join our Contour Team as part of modernization of hospital foodservice solutions.</div><div>
The hired individual will work within an Agile (and evolving AI-driven lifecycle &ndash; AI-DLC) development environment to ensure product quality across web-based and desktop applications. This role combines manual testing expertise with automation skills, focusing on building reliable, scalable, and efficient testing processes.</div><div>
The ideal candidate is a well-rounded QA professional who understands not only how to test, but why specific test design techniques are used, and can contribute to both exploratory/manual and automated testing strategies.</div><div>
The successful hire will be located and work out of the Contour Software Karachi office, working as part of the resource-center team, as an extension of the division-based R&amp;D department.</div><div> 
Key Responsibilities</div><div><ul><li>
Design, develop, and execute test plans, test cases, and test strategies based on business and technical requirements</li></ul></div><div><ul><li>
Perform manual and automated testing</li></ul></div><div><ul><li>
Develop, maintain, and enhance test automation frameworks and scripts</li></ul></div><div><ul><li>
Conduct API testing using appropriate tools and methodologies</li></ul></div><div><ul><li>
Apply test design techniques to ensure optimal coverage</li></ul></div><div><ul><li>
Execute test plans within Agile/AI-DLC and contribute to release readiness</li></ul></div><div><ul><li>
Collaborate with developers, product managers, and cross-functional teams to ensure quality throughout the SDLC</li></ul></div></div><div><div><ul><li>
Analyze defects, reproduce issues, and support resolution efforts</li></ul></div><div><ul><li>
Use AI-powered IDEs and tools (e.g., Claude, Codex, Kiro, Antigravity, etc.) to improve development and testing efficiency</li></ul></div><div><ul><li>
Collaborate with DevOps to ensure test execution within build and deployment pipelines</li></ul></div><div>
Required Qualifications</div><div><ul><li>
10+ years of experience in Quality Assurance</li></ul></div><div><ul><li>
Strong experience in API testing</li></ul></div><div><ul><li>
Strong experience with test automation</li></ul></div><div><ul><li>
Solid understanding of test design principles and QA methodologies</li></ul></div><div><ul><li>
Experience writing SQL queries and data validation</li></ul></div><div><ul><li>
Experience with cross-browser and cross-device testing</li></ul></div><div><ul><li>
Familiarity with performance, stress, and load testing</li></ul></div><div><ul><li>
Experience working with CI/CD tools and pipelines</li></ul></div><div><ul><li>
Familiarity with cloud platforms (preferably AWS) and testing applications deployed in cloud environments</li></ul></div><div>
Nice to Have</div><div><ul><li>
Experience in Food Service or Clinical systems</li></ul></div><div><ul><li>
Familiarity with Computrition products</li></ul></div><div><ul><li>
Experience working in AI-assisted development/testing environments</li></ul></div><div>
Professional Skills</div><div><ul><li>
Ability to manage multiple projects simultaneously, effectively prioritizing tasks and meeting deadlines in a fast-paced environment</li></ul></div><div><ul><li>
Strong attention to detail and organizational skills</li></ul></div></div><div><div><ul><li>
Excellent verbal and written communication skills</li></ul></div><div><ul><li>
Ability to work both independently and collaboratively within teams</li></ul></div><div><ul><li>
Proactive mindset with a focus on continuous improvement and innovation</li></ul></div><div>
Education &amp; Certifications</div><div><ul><li>
Bachelor&rsquo;s degree in Computer Science or related field</li></ul></div><div><ul><li>
ISTQB certification (preferred)</li></ul></div><div><ul><li>
Cloud (AWS, Azure) certification (preferred)</li></ul></div></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Senior SQA Analyst

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