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quality assurance analyst

CareCloud

<p><b>Job Overview</b></p><p>We are looking for a QA Analyst to test AI-powered voice agents through real-time call scenarios and perform detailed call audits. This role requires a combination of <b>technical understanding, analytical skills, and strong English communication</b>, as the candidate will evaluate AI conversations and system behavior.</p><p><b>Key Responsibilities</b></p><ul><li>Conduct <b>live and simulated calls in English</b> with AI voice agents</li><li>Perform detailed <b>call audits and conversation analysis</b></li><li>Identify issues such as:</li></ul><p>● Speech Recognition (ASR) errors</p><p>● Call flow and logic issues</p><p>● Delays, gaps, or incorrect responses</p><ul><li>Evaluate <b>conversation quality, tone, and user experience</b></li><li>Test workflows including:</li></ul><p>● Appointment booking</p><p>● Patient verification</p><p>● Prescription refill</p><p>● Call transfers and escalations</p><ul><li>Document findings in structured reports</li><li>Collaborate with product/dev teams to report and track issues</li></ul><p><b>Requirements (Mandatory)</b></p><ul><li><b>Strong English communication skills (spoken &amp; listening)</b></li><li>Clear pronunciation and good comprehension</li><li>Strong analytical and problem-solving skills</li><li>Attention to detail</li></ul><p><b>Preferred</b></p><ul><li>1&ndash;3 years of experience in <b>call center / QA / voice process</b></li><li>Experience in <b>call auditing / quality assurance</b></li><li>Exposure to AI or conversational systems</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Client Services Executive (International) - QA

United King

<p>United King Foods is hiring a <b>Quality Assurance Officer</b> for our food manufacturing facilities in Karachi. This role is ideal for Food Technologist candidate with experience in <b>FMCG, Food Production, Quality Assurance (QA), and Quality Control (QC)</b> who are confident working in a factory environment. Male preferred due to shift timings</p><p><b>Key Responsibilities</b></p><ul><li>Conduct quality inspection of raw materials, packaging, and finished goods</li><li>Perform in-process quality checks on the production floor</li><li>Ensure compliance with GMP, food safety, hygiene, and regulatory standards</li><li>Verify labeling accuracy including shelf life, weight, batch coding, and allergen information</li><li>Use lab testing equipment and measuring tools for quality verification</li><li>Maintain quality documentation for audits and compliance</li><li>Perform Root Cause Analysis (RCA) and implement CAPA for non-conformities</li><li>Coordinate with Production, Supply Chain, and Procurement regarding quality issues</li><li>Support internal audits and retail quality checks when required</li><li>Preferably have hands-on experience in container loading operations</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Food Sciences</li><li>2&ndash;3 years of experience in Quality Control / Quality Assurance in FMCG or Food Industry</li><li>Strong knowledge of GMP, HACCP, food safety standards, and documentation</li><li>Ability to work independently in a fast-paced manufacturing environment</li><li>Willingness to work rotational shifts</li><li>Karachi-based candidates preferred</li></ul><p><b>Why Join Us?</b></p><ul><li>Established FMCG brand</li><li>Growth opportunities in manufacturing quality operations</li><li>Structured and performance-driven environment</li></ul><p><b>Location:</b><br/>Shafiq More<br/>Sweet Factory - Karimabad</p><p><b>Note:</b> This is a factory-based role requiring regular presence on the production floor.</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Application Question(s):</p><ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your notice period?</li><li>Are you able to do rotational  shifts?</li><li>Do you have hands-on experience in container loading operations?</li><li>For which location are you interested?</li></ul><p>1) Karimabad<br/>2) Shafiq More</p><p>Work Location: In person</p>

Senior Officer/ Officer - Quality Assurance

Mashreq

<div>
 To support the QA &amp; Proofing function by executing day-to-day quality assurance activities, validating reconciliation proofing submissions, tracking escalations, and identifying gaps in data or process adherence. The role ensures consistent implementation of the control framework across group operations and contributes to continuous process improvements, working closely with first-line ops and GRC.
</div>


Assistant Manager - QA & Proofing Unit.COE Pak - Ops-Operations GRC.Operations Group-PAKCOE

NielsenIQ

<div><b>Company Description</b><p><br>
Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View&trade; on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.</p><b><br>
Job Description</b><p><b><br>
Role Overview</b></p><p>
The Senior Specialist &ndash; Quality Audit CPQ is a critical quality governance role responsible for safeguarding catalog accuracy, audit integrity, and client‑perceived quality across complex manual and automated production workflows. This position goes well beyond regular execution‑based auditing and requires independent ownership, advanced analytical judgment, cross‑functional influence, and the ability to resolve high‑impact catalog and Jira‑related issues. The role actively contributes to audit governance improvements, risk mitigation, and operational decision‑making, ensuring quality is embedded upstream rather than corrected downstream.</p><p>
This role is expected to operate with minimal supervision and act as a trusted quality partner to Operations, Customer Success, and adjacent teams.</p><p><b>
Key Responsibilities</b></p><ul><li>
Independently own and execute end‑to‑end quality audits across catalog data, product features, categorization, imagery, and Jira workflows, spanning both manual and automated production environments.</li><li>
Serve as a backup owner for critical/VIP Client ad-hoc requests &amp; Jira administration activities, ensuring continuity and risk coverage during escalations or resource gaps.</li><li>
Apply advanced analytical judgment to detect systemic risks, data anomalies, and quality gaps, translating audit findings into actionable insights and improvement recommendations.</li><li>
Drive issue investigation and root cause analysis for high‑impact quality failures, coordinating with multiple stakeholders to ensure sustainable corrective and preventive actions.</li><li>
Act as a quality decision authority within assigned scope, ensuring adherence to audit standards, data governance principles, and client quality expectations.</li><li>
Oversee audit execution at a portfolio level, including reviewing, validating, and course‑correcting junior team members&rsquo; outputs to ensure consistent quality outcomes.</li><li>
Engage proactively with Operations, Customer Success, and other cross‑functional teams to resolve complex data issues, clarify requirements, and unblock workflows affecting delivery.</li><li>
Contribute to the continuous enhancement of audit frameworks, governance models, and quality parameters, strengthening upstream quality controls.</li><li>
Maintain comprehensive and audit‑ready documentation of processes, findings, risk areas, and resolutions.</li><li>
Support capability building through knowledge sharing, training support, and handling advanced team queries, acting as a point of reference for quality standards.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Experience</b></p><ul><li>
Minimum 2&ndash;3 years of experience in Catalog Operations, with Quality Control exposure strongly preferred.</li><li>
Strong end‑to‑end understanding of Catalog business processes, including product categorization and catalog data logics.</li><li>
Strong end‑to‑end understanding of JIRA processes, including New SKU creation, Updates and Error Handling.</li><li>
Ability to guide and support junior team members when needed.</li></ul><br>
<b>
Additional Information</b><div></div><p><b><br>
Our Benefits</b></p><ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul><p>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.</p>
<p><b>
About NIQ</b></p><p>
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.</p><p>
For more information, visit NIQ.com</p><p>
Want to keep up with our latest updates?</p><p>
Follow us on: LinkedIn | Instagram | Twitter | Facebook</p>
<p><b>
Our commitment to Diversity, Equity, and Inclusion</b></p><p>
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p></div>

Senior Specialist - Quality Audit CPQ

Contour Software

<div><div><b>About Contour</b></div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div><b>
The Division:</b></div></div><div><div>
empowOR by CSST, a part of Jonas, a web-based client, services, and results tracking software for Community Action Agencies, non-profits, and local governments. Their software is designed to help these organizations manage their daily operations, track client progress, and report on outcomes. It supports a &quot;Whole Family&quot; approach to case management.</div></div><div></div><div><div><b>
The Position:</b><br>
We are looking to hire a strong <b>SQA Analyst</b> having hands-on experience and expertise in manual and automation testing, to help ensure high quality and timely delivery of releases.</div></div><div></div><div><div><br>
The successful hire will be located and work out of the Contour Software <b>Karachi/Lahore/Islamabad</b> office, working as part of the resource-center team, as an extension of the division-based R&amp;D department.</div></div><div><div><br>
<br>
<b>Responsibilities:</b></div></div><div><ul><li><div>
Attend design meetings with stakeholders and developers helping to refine acceptance criteria for user stories.</div></li></ul></div><div><ul><li><div>
Develop test plans based on user stories and acceptance criteria and enter these into <b>Azure DevOps</b><b>.</b></div></li></ul></div><div><ul><li><div>
Design, develop, and maintain automated regression testing suites using <b>Playwright</b> in conjunction with <b>Azure DevOps</b>.</div></li></ul></div><div><ul><li><div>
Meet with other QA staff and managers as necessary.</div></li></ul></div><div><ul><li><div>
Perform comprehensive testing of code to be released.</div></li></ul></div><div><ul><li><div>
Participate in strategic initiatives and support company-wide data-related projects as needed.</div></li></ul></div><div></div><div><div><b><br>
Required Qualifications &amp; Skills</b></div></div><div><ul><li><div>
University degree in Computer Science, Information Technology, and/or related discipline.</div></li></ul></div><div><ul><li><div>
3-5 years of experience in software QA, with expertise in both manual and automated testing.</div></li></ul></div><div><ul><li><div>
Demonstrated ability to design test strategies and automation approaches for complex, multi-tier enterprise applications (desktop, API, web, and mobile).</div></li></ul></div><div><ul><li><div>
Proven experience leading or significantly contributing to automation framework and long-term maintainability.</div></li></ul></div><div><ul><li><div>
Good hands-on experience in the following:</div></li></ul></div></div><div><div><ul><li><div>
UI automation using <b>Playwright</b> or <b>Selenium</b></div></li></ul></div><div><ul><li><div>
REST API automation and contract validation</div></li></ul></div><div><ul><li><div>
OOP (C# or Java) or JavaScript/TypeScript based automation development</div></li></ul></div><div><ul><li><div>
Solid experience integrating automated tests into <b>Azure DevOps</b> CI/CD pipelines and optimizing execution performance.</div></li></ul></div><div><ul><li><div>
Able to develop automate, execute, and analyze automated test scripts.</div></li></ul></div><div><ul><li><div>
Be able to learn the user use cases, <b>UI and UX of complex software</b> quickly and convert them to test scenarios and automate them accordingly.</div></li></ul></div><div><ul><li><div>
Ability to leverage AI-assisted development tools such as <b>Claude Code</b>, along with automation frameworks like <b>Playwright or Selenium</b>, to design, develop, and maintain automated regression testing suites.</div></li></ul></div><div><ul><li><div>
Excellent organizational skills &ndash; have the ability for timely decision-making, problem-solving, and execution of a number of complex tasks in a deadline-oriented environment.</div></li></ul></div><div><ul><li><div>
Excellent communication and collaboration skills, working effectively with cross-functional teams.</div></li></ul></div><div><ul><li><div>
Strong problem-solving skills, with the ability to diagnose issues and recommend effective solutions.</div></li></ul></div><div></div><div><div><b>
Desi</b><b>rable</b><b>:</b></div></div><div><ul><li><div>
Some experience working with companies in the US ideally in the human services, education or health care domain.</div></li></ul></div><div><ul><li><div>
Familiarity with web applications and SQL</div></li></ul></div><div><ul><li><div>
Software support/Help desk experience</div></li></ul></div><div><ul><li><div>
Knowledge of CRM systems</div></li></ul></div><div><ul><li><div>
Good understanding of Software as a Service (SaaS) platform</div></li></ul></div></div><div><b>
Exciting Benefits we offer:</b></div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

SQA Analyst

<div><b>Company Description</b><p><br>
Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View&trade; on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.</p><b><br>
Job Description</b><br>
<ul><li>
Execute low to medium complexity quality control tasks under supervision.</li><li>
Ensure accurate setting of QC Ratings as a quality benchmark and foundation for further analysis.</li><li>
Maintain compliance with global quality standards as defined by the MI OPS framework.</li><li>
Identify and report quality issues, inconsistencies, or process gaps.</li><li>
Collaborate with cross-functional teams to support continuous improvement initiatives.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Ability to complete assigned tasks on time with high accuracy and attention to detail.</li><li>
Strong technical skills to perform quality checks effectively, including deeper knowledge of tools and systems used.</li><li>
Solid written and verbal communication skills for clear documentation and collaboration.</li><li>
Good analytical and problem-solving abilities to assess data and identify root causes.</li><li>
Sound judgment in handling ambiguous or complex situations.</li><li>
Product knowledge in a limited set of Product Groups.</li><li>
Proficiency in MS Office (Excel, Word, Outlook, etc.).</li><li>
A collaborative mindset and strong interpersonal skills to work effectively in a team environment.</li><li>
Should have a bachelors degree.</li></ul><br>
<b>
Additional Information</b><div></div><p><b><br>
Our Benefits</b></p><ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul><p>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.</p>
<p><b>
About NIQ</b></p><p>
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.</p><p>
For more information, visit NIQ.com</p><p>
Want to keep up with our latest updates?</p><p>
Follow us on: LinkedIn | Instagram | Twitter | Facebook</p>
<p><b>
Our commitment to Diversity, Equity, and Inclusion</b></p><p>
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p></div>

Quality Associate Data OPS

LN Technologies

<p>We are hiring <b>Senior Business Analyst</b> for our <b>Night Shift. </b></p><p><b>Job Description:</b></p><ul><li>Management: Lead the end-to-end RFP process, including analyzing RFP requirements, RFP coordinating cross-functional teams, and ensuring timely submission of high-quality proposals. Collaborate with sales, technical, and subject matter experts to gather information, develop proposal content, and address client needs.</li><li>Requirements Gathering and Analysis: Conduct interviews and workshops with stakeholders to understand business needs, document requirements, and define scope. Analyze and translate requirements into functional specifications and user stories, ensuring alignment with project objectives.</li><li>Process Improvement: Identify opportunities to improve existing business processes, workflows, and systems. Work closely with stakeholders to streamline processes, increase efficiency, and optimize resource allocation.</li><li>Data Analysis: Analyze and interpret complex data sets to identify trends, patterns, and insights. Present findings in a clear and concise manner to support data-driven decision-making and strategic planning.</li><li>Stakeholder Management: Collaborate with stakeholders at all levels, including business users, project managers, developers, and executives. Facilitate effective communication, manage expectations, and ensure alignment between business needs and technical solutions.</li><li>Documentation and Reporting: Prepare comprehensive documentation, including business requirements, process flows, use cases, and functional specifications. Generate reports and deliver presentations to communicate project status, key metrics, and recommendations to management and stakeholders.</li><li>Quality Assurance: Assist in defining test scenarios and acceptance criteria. Collaborate with the testing team to ensure the delivered solution meets the defined requirements and quality standards.</li></ul><p><b>Requirements:</b></p><ul><li>Experience: Minimum of 4-5 years of experience as a Business Analyst, with a focus on managing RFPs. Experience in the software or technology industry is preferred.</li><li>RFP Expertise: In-depth knowledge and understanding of RFP processes, including requirements analysis, proposal development, and vendor evaluation. Familiarity with various RFP software tools and platforms is a plus.</li><li>Business Analysis Skills: Strong analytical and problem-solving abilities. Proficiency in gathering and documenting requirements, process modeling, and creating functional specifications. Knowledge of Agile methodologies is desirable.</li><li>Communication Skills: Excellent verbal and written communication skills. Ability to effectively collaborate with stakeholders, facilitate meetings, and present complex information in a clear and concise manner.</li><li>Data Analysis: Solid understanding of data analysis techniques and tools. Proficiency in Excel or other data analysis software. Experience with data visualization tools is a plus.</li><li>Stakeholder Management: Proven ability to build and maintain relationships with stakeholders at various levels. Strong negotiation and conflict resolution skills.</li><li>Attention to Detail: Strong attention to detail and ability to ensure accuracy in documentation and deliverables.</li></ul><p><b>Education: </b></p><ul><li>Bachelor's degree in Business Administration, Computer Science, or a related field. Relevant certifications such as Certified Business Analyst Professional (CBAP) or Project Management Professional (PMP) are a plus.</li><li>Join our dynamic team and contribute to our organization's success by leveraging your business analysis skills and RFP expertise. Apply today and be part of a collaborative environment where your contributions are valued and recognized</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>How many years of experience you have as a Business Analyst?</li><li>Please share your current gross salary.</li><li>Please share your expected salary.</li><li>How soon you can join us?</li><li>Can you describe your experience leading the end-to-end RFP process in a software or technology organization?</li><li>Please share an example where you identified and implemented a process improvement that increased efficiency or optimized resources.</li><li>What experience do you have with data analysis, and how have you used insights to support business or strategic decisions?</li><li>What types of BA documentation and reports have you prepared, and how do you ensure accuracy and completeness?</li><li>How have you supported quality assurance activities, such as defining test scenarios, acceptance criteria, or UAT? If yes, please share. </li><li>Have you worked on requirement gathering of the Mobile App?</li><li>Are you comfortable working the night shift onsite role?</li></ul><p>Work Location: In person</p>

Sr.Business Analyst (Night Shift)

Explore 550+ Quality assurance analyst in Karachi this April. Find roles across top companies and apply now to boost your career.