business analyst Jobs in Karachi Pakistan

business analyst

qa engineer

analytical analyst Jobs in Karachi Pakistan

analytical analyst

quality assurance manager Jobs in Karachi Pakistan

quality assurance manager

sqa automation analyst Jobs in Karachi Pakistan

sqa automation analyst

quality assurance analyst

JOFA Group

We are looking for a Quality Assurance Analyst to join our growing team. The ideal candidate will have a keen eye for detail, a data-driven mindset, and a passion for improving customer experience. You will be responsible for monitoring customer interactions, analyzing performance trends, and driving quality improvement initiatives across multiple channels.Key Responsibilities<ul><li>Monitor and evaluate customer service calls and social media interactions to ensure compliance with quality standards.</li><li>Identify performance gaps and provide structured, constructive feedback to teams and individuals.</li><li>Prepare weekly and monthly QA reports, highlighting trends, outliers, and areas for improvement.</li><li>Collaborate with cross-functional teams to design and implement process and quality enhancement initiatives.</li><li>Leverage data-driven insights to support strategic decision-making and improve customer satisfaction.</li></ul>Candidate Requirements<ul><li>Minimum of 2 years&rsquo; experience in Quality Assurance, preferably within e-commerce or customer service domains.</li><li>Strong analytical and problem-solving skills with the ability to derive actionable insights from data.</li><li>Familiarity with call monitoring tools and social media analytics platforms.</li><li>Excellent communication, documentation, and reporting skills.</li><li>Ability to work collaboratively in a fast-paced and dynamic environment.</li></ul>Job Type: Full-timeWork Location: In person

Quality Assurance Analyst

Inoviotech

1. Oversee and guide the evaluation of customer interactions on diverse platforms, including Emails, Chats, and Calls.2. Collaborate with QA Executives to define audit criteria and processes for different communication channels.3. Understand, Review and Analyze Chargeback and Refunds for internal and external factors.4. Review &amp; evaluate all sales orders as per Sales Verification SOP5. Thoroughly verify order details including client information, project scope, timelines, pricing etc. against policy6. Identify any discrepancies, red flags or concerns based on set verification criteria7. Set quality benchmarks and standards for interactions and inspire QA Executives to meet these standards.8. Lead efforts to identify and resolve anomalies, deviations, and areas for improvement in customer interactions.9. Develop and drive strategies for continuous process improvement based on evaluation insights.10. Oversee the development and delivery of training programs to enhance the skills and knowledge of customer-facing teams.11. Provide guidance on compliance requirements and ensure that policies and procedures are followed.12. Review and ensure the accuracy and completeness of evaluation documentation.13. Make Chargeback or Refund Forecasting based on the evaluations and highlight those customers in real-time to the QA Lead.14. Bring Innovation in quality assurance methodologies and strategies to adapt to evolving communication platforms.15. Collaborate with cross-functional teams to implement improvements identified through evaluations or suggest improvement if needed.Requirements:1. 1-2 years in service or design industry as QA Executive or Analyst.2. Deeper Understanding of the root cause analysis.3. Multitasker and have ability to work under fast pace environmentShift: Evening shift (5PM - 2AM)Job: Full Time - OnsiteLocation: NASTAP 2, KarachiJob Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How many years of experience do you have as a QAE?</li><li>What is your current salary?</li><li>what is your expected salary?</li><li>can you start on immediate basis?</li><li>are you available to work in evening shift? 5pm to 2am</li></ul>Work Location: In person

Sr. Quality Assurance Executive (International calls)

HR First Pvt Ltd

Responsibilities:<ul><li>Prepare daily Plan Vs Actual execution along with analyst efficiency monitoring sheet.</li><li>To prepare product specifications and standard test methods of semi-finished &amp; finished products in accordance with the current compendia&rsquo;s.</li><li>To maintain accurate and detailed records of all testing procedures ,results and observations in compliance with Good Laboratory Practices (GLP) and regulatory requirements.</li><li>Troubleshooting equipment and method related issue to maintain efficient laboratory operation.</li><li>To prepare and revise standard operating procedure as per requirement.</li><li>To arrange laboratory chemicals, reagents and HPLC columns from appropriate suppliers in appropriate quantities to facilitate smooth testing of samples of products.</li><li>To help in preparation of monthly dash board of finished products.</li><li>To work closely with other QC team members, production and quality assurance to resolve quality related issues.</li><li>To monitor compliance in QC Section.</li><li>To participate in quality investigations and support batch release activities.</li><li>Suggest and implement process improvements to enhance laboratory efficiency.</li><li>To assist in implementing Company&rsquo;s EHS goals and objectives in one&rsquo;s specific area of work.</li></ul>Requirements:<ul><li>Bachelors in Pharmacy or D-Pharmacy</li><li>2 years of relevant experience from a pharmaceutical industry.</li></ul>Job Type: Full-timeWork Location: In person

QC Executive

ibex. Pakistan

<div>
 
 To assure Business Standards at all times, the prime objective of a Business Analyst is to analyze performance and business related functions and provide insights findings to improve them. To ensure that the business is performing as per the requirements put forth by the client.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ol>
 <li>
 Gathering and Analyzing data in support of business cases, proposed projects and business requirements
 </li>
 <li>
 Must be able to work independently in a time critical environment and as a part of team on special and ongoing projects
 </li>
 <li>
 Provide business intelligence/reporting that assists the team in generating optimal performance
 </li>
 <li>
 Identifying gaps in information, processes and agents training
 </li>
 <li>
 Provide insight into the correlation between evaluation criteria and quality results to recommend changes necessary for continued agents development
 </li>
 <li>
 Manage monitoring database, including reporting on trends, agents, teams, centers as it relates to quality monitoring both voice and non-voice interaction
 </li>
 </ol>
 
 
 
 
 
 Qualification / Experience:
 
 
 <ul>
 <li>
 Preferably Graduate in any discipline
 </li>
 <li>
 Customer Services/ Quality Assurance Background would be preferred.
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Good Analytical and Strategical Skills
 </li>
 <li>
 Effective Listening skills
 </li>
 <li>
 Command over MS Office/ specifically Excel is mandatory
 </li>
 <li>
 Good understanding of Power BI and other analytical tools
 </li>
 </ul>
 
 
</div>

Business Analyst

Accurate Eminent Firm

Job Description:We are looking for a Quality Analyst (QA) to join our Call Center team based in Gulshan-e-Iqbal, Karachi. The QA will be responsible for monitoring, evaluating, and improving agent performance to ensure the highest level of customer service and compliance with company standards.Job Details:<ul><li>Location: Gulshan-e-Iqbal, Karachi</li><li>Shift Timing: 5:45 PM &ndash; 12:30 AM (Monday to Saturday)</li><li>Salary: Competitive (based on experience)</li><li>Department: Quality Assurance &ndash; Call Center</li></ul>Key Responsibilities:<ul><li>Monitor live and recorded calls to assess agent performance</li><li>Evaluate communication and process compliance</li><li>Identify training needs and share feedback with team leads &amp; HR</li><li>Maintain QA reports, scorecards, and performance records</li><li>Recommend process improvements for better customer experience</li><li>Ensure call standards are consistently met</li></ul>Requirements:<ul><li>Minimum 1 year of QA experience in a call center or BPO environment (travel campaign experience is a plus)</li><li>Excellent English communication and listening skills</li><li>Strong attention to detail and analytical mindset</li><li>Ability to provide constructive feedback and coach agents</li><li>Punctual, responsible, and career-oriented</li></ul>What We Offer:<ul><li>Professional and collaborative work environment</li><li>Career growth and recognition opportunities</li><li>Competitive salary and performance-based bonuses</li></ul>How to Apply:Interested candidates are encouraged to apply with an updated CV. Only serious and experienced candidates will be shortlisted.Job Type: Part-timePay: From Rs25,000.00 per monthApplication Question(s):<ul><li>Is it easy for you to come to our office which is close to NIPA CHOWRANGI?</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Quality Analyst (QA) – Call Center | Karachi

TECIZ EVERYHTING

About Us: Teciz Everything is a leading tech company. We are dedicated to delivering high-quality software solutions that meet the needs of our clients. Our team is passionate about technology and committed to excellence.Internship Overview: We are seeking a motivated and detail-oriented Software Quality Assurance (SQA) Intern to join our team. This internship offers an excellent opportunity to gain hands-on experience in software testing and quality assurance processes. As an SQA Intern, you will work closely with our development and QA teams to ensure the quality and functionality of our software products.Key Responsibilities:<ul><li>Assist in the development and execution of test plans and test cases.</li><li>Conduct functional, regression, and performance testing of software applications.</li><li>Identify, document, and track software defects and issues.</li><li>Collaborate with developers to understand software requirements and functionality.</li><li>Participate in daily stand-ups, sprint planning, and review meetings.</li><li>Learn and use various testing tools and methodologies.</li><li>Provide feedback and suggestions for continuous improvement of the QA process.</li></ul>Requirements:<ul><li>Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.</li><li>Basic understanding of software development and testing concepts.</li><li>Strong analytical and problem-solving skills.</li><li>Attention to detail and a proactive attitude.</li><li>Good communication and teamwork abilities.</li><li>Familiarity with testing tools (e.g., Selenium, JIRA) is a plus but not required.</li></ul>Benefits:<ul><li>Gain practical experience in software quality assurance.</li><li>Work closely with experienced professionals in the industry.</li><li>Opportunity to learn and grow in a dynamic and supportive environment.</li><li>Flexible working hours to accommodate your academic schedule.</li><li>Potential for future employment opportunities based on performance.</li></ul>How to Apply: If you are passionate about software quality and eager to learn, we would love to hear from you! Please send your resume and a brief cover letter explaining your interest in the internship to (hr@tecizeverything.com).Note: This is an unpaid internship position. Interns are expected to commit to hours per week for the duration of the internship.Job Type: Internship Contract length: 3 monthsWork Location: In person

Internship of Software Quality assurance (SQA)

Abbott

<div>Position: QC Analyst
Grade: 12
Reporting to: Manager Chemical
Division: Established Pharmaceutical Division - Operation
Location: Karachi - Landhi Plant
Job Summary:
Support the Manager Chemical by conducting all tests for conventional groups, new products, in-process products, and finished products on stability, as well as projects related to manufacturing. To assist Manager Chemical to support EHS Activities.
Major Responsibilities:<ul><li>
Support section in charge for product releases, review Analytical Data on StarLims and manual data</li><li>
Assist Manager Chemical for all the activities taking place in FG, RM, TMV &amp; stability section</li><li>
Provide timely assistance to Manager Chemical in testing of all routine, Hold Time Study samples, stability products and validation samples</li><li>
Support Manager Chemical to support EHS Activities</li><li>
Assist Manager Chemical for all the activities taking place in respective section including SOP writing / QRA / CCP and TMV Protocols of related tasks</li><li>
Responsible to review Daily Balance Standardizations / pH meter Standardization in QC Lab with documentation</li><li>
Perform testing of Test Method Validation / Process Validation samples, fall in Conventional section</li></ul>
Education/Knowledge &amp; Experience:<ul><li>
Science Graduate/Master; preferably Chemist/Pharm D</li><li>
1-2 years&rsquo; experience in the same capacity</li><li>
Knowledge of technical problem resolution</li><li>
Proficient in MS Office</li><li>
Analytical Skills</li></ul></div>

QC Analyst

Explore 865+ Quality assurance analyst in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.