quality assurance analyst

TriWest Healthcare Alliance

<div><div><div><h2 class="jobSectionHeader"><b>Profile</b></h2><div><br>
<div><div>
</div><p>We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI &amp; WY only).</p><p></p><p><br>
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.</p><p></p><p><br>
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!</p><p></p><p><b><br>
Job Summary</b></p><p></p><p>
The Quality Assurance Analyst team member is responsible for assessing the quality and accuracy of agent interactions in processing work on behalf of Veterans healthcare. The analyst is responsible for assessing agent&rsquo;s customer service interactions with Veterans and active Military including the management of call flow, compliance with policies and procedures, and adhering to the CLASS customer service model. The individual will assist in developing and implementing quality processes and improvements; as well as making recommendations for enhancements to training materials as needed to improve customer experience and quality.</p><p></p><p><b><br>
Education &amp; Experience</b></p><p></p><div><b>
Required:</b><br>
<br>
<ul><li>High School diploma or equivalent</li><li>2 years of experience in call center quality, analysis, health care experience or previous TriWest production experience</li><li>Experience using Microsoft Word, Excel, PowerPoint, and Outlook</li><li>Must have intermediate skills with Excel</li><li>Working knowledge of medical terminology</li></ul></div><div><b>
Preferred:</b><br>
<br>
<ul><li>Demonstrated experience writing effective and clear feedback</li></ul></div><p></p><p><b><br>
Key Responsibilities</b></p><p></p><div><ul><li><br>
Utilize evaluation criteria to perform quality monitoring of customer interactions to ensure staff are providing a high level of customer service and are adhering to regulations and policies/procedures.</li><li>Deliver comprehensive feedback and coaching to staff highlighting strengths, areas for improvement and recommendations for maximizing the quality of their performance.</li><li>Foster a positive and productive working environment while developing and maintaining an organization with a passion for excellence, compliance, and ongoing quality improvement.</li><li>Accountable for staying current on knowledge database and quality policies and procedures.</li><li>Collaborates with leadership and training to identify the root cause of errors and provide insight from monitoring and analytics to improve training and operations.</li><li>Actively participate in calibration sessions to maintain consistency and reduce variation in audits.</li><li>Strong attention to detail and the ability to identify nuances, patterns, and areas for improvement within customer interactions.</li><li>Regular and reliable attendance.</li></ul></div><p></p><p><b><br>
Competencies</b></p><p></p><p><b>
Communication / People Skills: </b>Exceptional written and verbal communication skills to provide clear, concise and constructive feedback to agents. Ability to professionally interact with others. Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.</p><p><b>
Computer Literacy: </b>Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Knowledge of Quality Assurance programs, tools and methodologies in a contact center environment and proficient with records maintenance.</p><p><b>
Coping / Flexibility: </b>Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. Adapts easily to changing priorities communicated by leadership.</p><p><b>
Independent Thinking / Self-Initiative: </b>Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.</p><p><b>
High Intensity Environment: </b>Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.</p><p><b>
Multi-Tasking / Time Management: </b>Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.</p><p><b>
Organizational Skills: </b>Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.</p><p><b>
Problem Solving / Analysis: </b>Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.</p><p><b>
Team-Building / Team Player: </b>Strong teamwork and collaboration skills to work effectively with others, including supporting the onboarding needs of new team members.</p><p></p><p><b><br>
Working Conditions</b></p><p></p><div><b>
Working Conditions:</b><br>
<br>
<ul><li>Availability to work some non-regular hours as required</li><li>Works in a standard office environment or remotely</li><li>Extensive computer work with prolonged sitting</li></ul></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Company Overview</b></h2><div><br>
<div><div>
</div><p><b>Taking Care of Our Nation&rsquo;s Heroes.
</b></p><p><b>It&rsquo;s Who We Are. It&rsquo;s What We Do.</b></p><p>
Do you have a passion for serving those who served?
</p><p><b>Join the TriWest Healthcare Alliance Team! We&rsquo;re On a Mission to Serve&reg;!</b></p><p>
Our job is to make sure that America&rsquo;s heroes get connected to health care in the community.
</p><p>At TriWest Healthcare Alliance, we&rsquo;ve proudly been on that important mission since 1996.</p><br>
<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div><br>
<div><div>
</div><p>We&rsquo;re more than just a health care company. We&rsquo;re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:</p><ul><li>
Medical, Dental and Vision Coverage</li><li>
Paid time off</li><li>
401(k) Retirement Savings Plan (with matching)</li><li>
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance</li><li>
Tuition reimbursement</li><li>
Paid volunteer time</li></ul><p></p><p><br>
TriWest job postings typically include a salary range, <b>which can vary based on the specific role and location</b>, but generally this position ranges from around $52,000 to $58,000 per year.</p><br>
<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity</b></h2><div><br>
<div><div>
</div><p>TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.</p></div></div></div></div></div><p></p>

Quality Assurance Analyst

Paymentus

<div>
 <p>
  Classification: Exempt
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Summary/Objective
  </strong>
 </p>
 <p>
  The QA Analyst I serves as the responsible testing coordinator for assigned projects, responsible for identifying scope and testing strategies, configuring test data, and maintaining all project specific documentation and reporting. Also responsible for injecting/ensuring adherence to established QA Practices and project process standards within implementation team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Functions/ Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Responsible for creating and executing test case based on business requirements and document testing failures in defect tracking system (JIRA)
  </li>
  <li>
   Execute feature/functionalities of the product and QA testing procedures
  </li>
  <li>
   Work on projects of limited complexity with guidance
  </li>
  <li>
   Perform various types of testing and constantly learning and improving technical skills
  </li>
  <li>
   Support regression testing
  </li>
  <li>
   Participates during requirements phase to ensure all questions and concerns related to acceptance criteria and Dev stories are understood prior to the beginning of each sprint.
  </li>
  <li>
   Attend and actively participate in Defect Triage meetings with the development team to identify bugs/defects, assist with timeline determination on completing, and discuss any scope concerns related to testing
  </li>
  <li>
   Help maintain JIRA reporting/dashboards as defined in the QA Practice
   <strong>
   </strong>
  </li>
  <li>
   Replicate any bugs/defects reported by the client and bring them forward to the development teams during internal defect triage
  </li>
  <li>
   Support helping to define and implement ongoing QA Practice process improvements, both within the QA Practice and assigned Projects
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Supervisory Responsibility
  </strong>
 </p>
 <p>
  This position does not have supervisory responsibilities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education and Experience
  </strong>
 </p>
 <ol>
  <li>
   1-3 years Quality Assurance experience, or a bachelor&rsquo;s degree in Computer Science or other technology field or certification in technical Boot Camp program
  </li>
  <li>
   Proficiency, understanding and experience executing Quality Assurance methodologies, including Agile
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Work Environment
  </strong>
 </p>
 <p>
  This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Physical Demands
  </strong>
 </p>
 <p>
  While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to and/or move up to 25 pounds.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Type/Expected Hours of Work
  </strong>
 </p>
 <p>
  This is a full-time position. Days and hours of work are Monday through Friday, during normal business hours. Occasional evening and weekend work may be required as job duties demand.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Travel
  </strong>
 </p>
 <p>
  No travel is required for this role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Other Duties
  </strong>
 </p>
 <p>
  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EEO Statement
  </strong>
 </p>
 <p>
  Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Reasonable Accommodation
  </strong>
 </p>
 <p>
  Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.
 </p>
 <p>
  An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.
 </p>
</div>


Labcorp

<div><p>Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives.</p><div></div><div><p><br>
Labcorp is seeking a Clinical Quality Assurance Analyst II to join our team in <b>Phoenix, AZ.</b></p></div><p></p><div><p><b><br>
Work Schedule:</b> Monday - Friday 7:00 am - 3:30 pm.</p></div><p></p><div><div><p><b><br>
Job Responsibilities</b></p></div><div><ul><li><p>
Support projects and activities related to quality assurance, control, improvement and training</p></li></ul></div><div><ul><li><p>
Prepare and support the laboratory for regulatory inspections</p></li></ul></div><div><ul><li><p>
Maintain all necessary documents and materials required for inspections</p></li></ul></div><div><ul><li><p>
Provide backup inspection support to laboratory during inspections</p></li></ul></div><div><ul><li><p>
Keep up with all required proficiency testing and examinations</p></li></ul></div><div><ul><li><p>
Coordinate and track external and internal proficiency testing</p></li></ul></div><div><ul><li><p>
Perform internal audits and prepare audit reports</p></li></ul></div><div><ul><li><p>
Prepare reoccurring quality reports for laboratory operations</p></li></ul></div><div><ul><li><p>
Stay current with all regulatory agency and proficiency test requirements</p></li></ul></div><div><ul><li><p>
Provide proper initiation and use of Master Control forms for audit purposes</p></li></ul></div><div><ul><li><p>
Participate in monthly Quality Meeting and compose minutes</p></li></ul></div><div><ul><li><p>
Perform administrative and clerical duties as needed</p></li></ul></div><div><p><b>
Minimum Qualifications</b></p></div><div><ul><li><p>
Associate&rsquo;s degree in a Chemical or Biological Science, Clinical Laboratory Science, or Medical Technology</p></li></ul></div><div><ul><li><p>
4 years or more of previous experience as a Medical Technician or in a quality related position</p></li></ul></div><div><p><b>
Preferred Qualification:</b></p></div><div><ul><li><p>
Current or prior Labcorp experience</p></li></ul></div><div><ul><li><p>
Bachelor&rsquo;s degree in a Chemical or Biological Science, Clinical Laboratory Science, or Medical Technology</p></li></ul></div></div><div><div><ul><li><p>
4 years or more of prior experience in a clinical laboratory
</p></li></ul></div><div><p><b>Additional Job Standards</b></p></div><div><ul><li><p>
General knowledge of laboratory regulations (CAP/CLIA/ISO) and licensing requirements</p></li></ul></div><div><ul><li><p>
Basic understanding of audit related requirements and procedures</p></li></ul></div><div><ul><li><p>
Working knowledge of quality assurance best practices and procedures</p></li></ul></div><div><ul><li><p>
Excellent analytical, critical thinking and problem solving skills</p></li></ul></div><div><ul><li><p>
Strong communication skills; both written and verbal</p></li></ul></div><div><ul><li><p>
High level of attention to detail with strong organizational skills</p></li></ul></div><div><ul><li><p>
Ability to work independently and within a team environment</p></li></ul></div><div><ul><li><p>
Strong computer skills with proficiency with MS Office program
</p></li></ul></div></div><p></p><p><b>Benefits:</b> Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.</p><p></p><p><b><br>
Labcorp is proud to be an Equal Opportunity Employer:</b></p><p>
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.</p><p><b><br>
We encourage all to apply</b></p><p>
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.</p></div>

Clinical Quality Assurance Analyst II

Simply Connect

<p>Quality Assurance Analyst &ndash; US Telecom Campaign</p><p><b>Location:</b> Shahrah e Faisal, Karachi<br/><b>Timings:</b> Night Shift (US Hours)<br/><b>Job Type:</b> Full-Time - Onsite</p><p>Simply Connect is looking for a Quality Assurance Analyst to monitor, evaluate, and improve the quality of customer interactions within our US Telecom campaign. The ideal candidate will analyze calls, assess compliance and performance, identify coaching opportunities, and help drive continuous improvement across the sales and customer service teams.</p><p><b>Key Responsibilities</b></p><ul><li>Monitor and evaluate customer interactions based on quality standards and campaign requirements.</li><li>Conduct call audits and score evaluations for sales and customer service representatives.</li><li>Ensure compliance with company policies, client requirements, and industry regulations.</li><li>Identify trends, performance gaps, and recurring issues impacting customer experience.</li><li>Provide detailed feedback and actionable recommendations to agents and team leaders.</li><li>Prepare quality reports, scorecards, and performance analyses.</li><li>Participate in calibration sessions to maintain scoring accuracy and consistency.</li><li>Collaborate with Operations and Training teams to improve team performance.</li><li>Track quality metrics and support continuous process improvement initiatives.</li><li>Maintain accurate records of evaluations and quality findings.</li></ul><p><b>Requirements</b></p><ul><li>2&ndash;3 years of experience in Quality Assurance, Sales, Customer Service, or Customer Support.</li><li>Experience working with US customers is required.</li><li>Strong understanding of quality monitoring and performance evaluation.</li><li>Excellent listening, analytical, and communication skills.</li><li>Strong attention to detail and problem-solving abilities.</li><li>Proficiency in Microsoft Excel, Google Sheets, and CRM platforms.</li><li>Experience in a US Telecom campaign is preferred.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Previous experience auditing sales or customer service calls.</li><li>Knowledge of call center KPIs, compliance standards, and quality frameworks.</li><li>Ability to analyze data and identify performance trends.</li></ul><p><b>Benefits</b></p><ul><li>Competitive Salary Package</li><li>Performance-Based Incentives</li><li>Career Advancement Opportunities</li><li>Professional Work Environment</li><li>Ongoing Learning &amp; Development</li><li>Transport Facility (Where applicable)</li></ul><p><b>Apply Now</b></p><p>hr@wesimplyconnect.com</p><p>Pay: From Rs60,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have at least 2 years of experience in Quality Assurance/International Sales/Customer Service, or Customer Support?</li><li>Have you worked with US customers and evaluated or handled customer interactions in a call center environment?</li><li>Are you available to work onsite in Karachi during night shifts (US business hours)?</li></ul><p>Work Location: In person</p>

Quality Assurance Analyst – US Telecom Campaign

ABS INTERNATIONAL

<p>We are looking for someone who has worked in a call center and knows how to listen to calls and check if the agent did a good job or not.</p><ul><li><b>Salary:</b> PKR 45,000 &ndash; 55,000/month</li><li><b>Shift:</b> 6:00 PM &ndash; 2:00 AM</li><li><b>Location:</b> Gulshan-e-Iqbal, Karachi</li><li><b>Job Type:</b> Full-Time | On-Site</li></ul><p><b>Your Daily Work Will Include:</b></p><ul><li>Listen to recorded and live calls of our agents</li><li>Give each call a score based on a checklist we provide</li><li>Write simple and clear feedback for agents and their team leads</li><li>Attend weekly team meetings to discuss call quality</li><li>Report any common mistakes or problems to the manager</li></ul><p><b>We Need Someone Who:</b></p><ul><li>Has at least 6 months to 1 year of call monitoring experience in a BPO or call center</li><li>Understands how sales and customer support calls work</li><li>Can use Excel or Google Sheets and call recording tools</li><li>Can write feedback in English clearly</li><li>Is available to work evening shift, 6 days a week &mdash; on-site only</li></ul><p><b>&gt; Important</b> &mdash; Please Read Before Applying:</p><p><i>This job is </i><i><b>only</b></i> <i>for people who have worked in a </i><i><b>call center or BPO</b></i><i>.</i><br/><i>If your experience is in software testing, IT, or app/website QA &mdash; </i><i><b>this is not the right role for you.</b></i></p><p><b>Salary &amp; Benefits:</b></p><ul><li><b>PKR 45,000 &ndash; 55,000</b> per month based on experience</li><li>Salary always paid on time &mdash; no exceptions</li><li>proper training provided from day one</li><li>Clear path to grow into Senior QA or Team Lead role</li><li>Stable long-term job with a well-established company</li></ul><p><b>How to Apply:</b></p><p>Apply on Indeed with your updated CV. Keep your phone active &mdash; we will call shortlisted candidates directly.</p><p><i>We welcome applications from all candidates regardless of gender or background.</i></p><p>Pay: Rs45,000.00 - Rs55,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have at least 1 year of experience monitoring or auditing calls in a BPO or call center? (Yes/No)</li><li>Have you worked specifically with sales or customer support calling processes &mdash; not software or IT testing? (Yes/No)</li><li>Are you available to work 6 days a week from 6:00 PM to 2:00 AM consistently? (Yes/No)</li><li>Do you currently reside in or near Gulshan-e-Iqbal, Karachi? (Yes/No)</li><li>Have you used a QA scorecard or call evaluation form to grade agent performance? (Yes/No)</li><li>Are you comfortable providing written feedback to agents and team leads in English? (Yes/No)</li><li>Do you have experience attending or conducting calibration sessions? (Yes/No)</li><li>Is your background strictly in voice-process or contact center QA &mdash; no software, app, or website testing? (Yes/No)</li></ul><p>Work Location: In person</p>

Call Quality Assurance Analyst — BPO / Call Center

SYNERGY HomeCare

<div><p>EMPLOYER: SD HomeCare Services DBA SYNERGY HomeCare of Scripps Ranch</p><p></p><p><br>
TITLE: Senior Business Manager / Organizational &amp; Sales Quality Assurance Director</p><p></p><p><br>
LOCATION: San Diego, CA (A hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with company policies.)</p><p></p><p><br>
DUTIES: Develop and implement comprehensive sales strategies to achieve business objectives. Identify new market opportunities and drive expansion efforts. Lead, mentor, and develop the sales team to enhance performance and achieve targets. Monitor sales performance metrics and adjust strategies that involve multi-national clientele as necessary, particularly for Asian communities. Play a pivotal role in driving business growth, managing sales strategies, identify areas of improvement and ensuring the highest standards of quality for customer service across organizational processes. Establish and maintain sales quality assurance policies and procedures. Ensure compliance with industry standards and regulatory requirements. Identify areas for process improvement and implement best practices. Use data analysis to inform decision-making and drive operational efficiency. Develop training programs to educate sales staff on quality assurance protocols. Conduct market research to stay abreast of industry trends and competitor activities. Provide insights and recommendations based on market analysis. Build and maintain strong relationships with key clients and stakeholders. Position will supervise three (3) - seven (7) employees. EOE</p><p></p><p><br>
REQTS: Must have six (6) years of experience in the position offered, as a Sales or Quality Assurance Analyst, or a related position. Must have six (6) years of experience with all of the following: Managing multinational qualitative and quantitative market research projects, to support strategic sales decisions, ensuring compliance with industry standards in data quality, research ethics, and client reporting; Developing and implementing long-term business strategies for driving sales growth, client retention, and identifying market expansion opportunities across operational territories; Establishing and maintaining organizational sales quality assurance standards, including designing policies, conducting performance audits, and developing training protocols; Creating and managing sales and cost-of-service budgets (COS) and performance KPIs, using data analysis to assess project efficiency, optimize performance, and guide strategic decisions; Leading and mentoring cross-functional, multicultural teams of 30 or more individuals, with responsibilities including recruitment, training, client services, and operations; Utilizing customer relationship management (CRM) software and sales analytics tools to track key sales metrics, forecast outcomes, and support data-driven decisions; and Identifying and resolving execution barriers in business operations, including resource allocation, stakeholder alignment, and development of outreach and process improvement strategies.</p><p></p><p><br>
TRAVEL REQT: No less than 50% domestic travel within the Southern California region is required to various and unanticipated company and client sites.</p><p></p><p><br>
HOURS: Full-Time; Mon-Fri (40 hrs/week)</p><p></p><p><br>
SALARY: $155,000 - $170,000 per year</p><p></p><p><br>
#LI-DNI</p></div>

Senior Business Manager / Organizational & Sales Quality Assurance Director

Ebara Elliott Energy

<div>
 <strong>
  Overview &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Financial Assurance Analyst
 </strong>
 is a key support role dedicated to upholding the highest standards of financial quality and control across the organization.
 <br/>
 <br/>
 Reporting directly to the
 <strong>
  Finance Manager &ndash; Quality
 </strong>
 , this position is primarily responsible for the detailed review of balance sheet reconciliations and the substantiation of account balances globally. Additionally, the role provides critical support in analyzing variances between actual financial results and planned/forecasted figures, ensuring financial reports are accurate, complete, and aligned with quality standards.
 <br/>
 <br/>
 <strong>
  Supervision
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Role Type: Primarily an Individual Contributor role.
  </li>
  <li>
   Authority: Does not include any direct supervisory responsibilities or hiring authority.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Specific Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Balance Sheet Quality Assurance
  </li>
  <li>
   Reconciliation Review: Execute detailed, independent reviews of complex balance sheet account reconciliations prepared by regional and local finance teams to ensure strict adherence to the established Global Quality Framework and BSR standards.
  </li>
  <li>
   Substantiation &amp; Documentation: Verify that account balances are properly supported, adequately documented, and fully comply with all internal policies and global accounting standards (IFRS/GAAP).
  </li>
  <li>
   Quality Control: Identify recurring documentation, substantiation, or policy compliance issues and report findings to the Finance Manager &ndash; Quality for follow-up and remediation planning.
  </li>
  <li>
   ARCS System Integrity: Work closely with the ARCS Admin Team and regional users to ensure the reconciliation tool is used correctly and efficiently, actively flagging potential control gaps or design inconsistencies.
  </li>
  <li>
   Variance Analysis Support
  </li>
  <li>
   Actual vs. Plan/Forecast Review: Support the Finance Manager &ndash; Quality in the review and analysis of monthly and quarterly financial variances between actual results and the forecast or plan across both the P&amp;L and Balance Sheet.
  </li>
  <li>
   Data Validation: Assist in collecting and consolidating supporting documentation and narratives from business unit controllers to validate the root cause of significant financial fluctuations.
  </li>
  <li>
   Reporting Support: Prepare summary schedules and initial findings related to variance drivers to contribute directly to the executive reporting packages for the Global Assurance Manager and Global Corporate Controller.
  </li>
  <li>
   Compliance and Remediation Follow-up
  </li>
  <li>
   Remediation Tracking: Assist in maintaining the tracking log for all open audit findings, control deficiencies, and mandated reconciliation adjustment items.
  </li>
  <li>
   Follow-up Coordination: Coordinate and follow up with regional controllers and finance staff to ensure remediation plans are executed in a timely and effective manner, providing regular status updates to management.
  </li>
  <li>
   Controls Adherence: Reinforce internal control procedures and champion best practices for account substantiation across the entire organization.
  </li>
  <li>
   Process Improvement and Reporting
  </li>
  <li>
   Process Feedback: Provide constructive feedback and practical insights to the Finance Manager &ndash; Quality on opportunities to enhance the efficiency, standardization, and quality of the BSR process globally.
  </li>
  <li>
   Metric Preparation: Assist in preparing periodic quality metrics, dashboards, and status reports that clearly communicate the health of the global control environment.
  </li>
  <li>
   Audit Support: Actively support internal and external audit teams by compiling and providing requested reconciliation and variance documentation.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Accounting, Finance, or a related field.
  </li>
  <li>
   Experience: 5 years of progressive experience in general ledger accounting, financial analysis, internal audit, or financial reporting, preferably within a multinational environment.
  </li>
  <li>
   Technical Knowledge: Foundational knowledge of financial controls (SOX), global accounting standards (IFRS/GAAP), and account reconciliation best practices.
  </li>
  <li>
   System Proficiency: Strong proficiency in Microsoft Excel. Experience with a dedicated reconciliation tool (e.g., Oracle ARCS, Blackline) or a major ERP system (e.g., Oracle, SAP) is considered a plus.
  </li>
  <li>
   Skills: Excellent analytical skills, high attention to detail, and a proven ability to work independently while managing competing deadlines.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Core Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Attention to Detail: A meticulous approach to reviewing financial documentation and identifying subtle errors or inconsistencies.
  </li>
  <li>
   Analytical Rigor: The ability to logically interpret financial data, identify underlying trends, and accurately determine the root cause of variances.
  </li>
  <li>
   Accountability: An ownership mentality regarding the integrity and compliance of all reviewed financial data.
  </li>
  <li>
   Communication: Clear and effective communication skills (both written and verbal) when discussing findings with preparers and management teams.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Base Location &amp; Work Schedule
  <br/>
  <br/>
 </strong>
 This is a full time permanent position based in KEZAD Free Zone in Abu Dhabi.
 <br/>
 <br/>
 <strong>
  The world turns to Ebara Elliott Energy.
  <br/>
  <br/>
 </strong>
 Customers throughout the world choose Ebara Elliott Energy for the design, manufacture and service of their critical rotating equipment. EEE&rsquo;s global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to EEE for precision engineering, extraordinary reliability and unparalleled service.
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