quality assurance analyst

Stamford Health

<div><p>Stamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an opportunity for a Full-time Medical Assistant in Norwalk.
<br>
As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:
</p><ul><li>Competitive salary
</li><li>Comprehensive, low-cost health insurance plans available day one
</li><li>Wellness programs
</li><li>Paid Time Off accruals
</li><li>Tax deferred annuity and (403b) pension plan
</li><li>Tuition reimbursement
</li><li>Free on-site parking</li></ul></div>
<br><div><p>The Contact Center Quality Assurance Analyst is responsible for quality monitoring incoming and outgoing calls via Voice and/or chat as well as associated documentation and/or scheduling of the appointments generated by Centralized Contact Center phone staff. The Contact Center Quality Assurance Analyst will provide actionable insight and assessing the quality of the performance of the Contact Center phone throughout Stamford Health who handle inbound/outbound calls with our existing and potential patients.
</p><p><b>MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:
</b></p><ul><li>Coordinate and/or participate call calibration sessions for all Contact Center phone staff throughout the organization.
</li><li>Provide balanced constructive feedback in partnership with the Contact Center Supervisors and prepares weekly and monthly reporting to Stamford Health leadership regarding staff performance.
</li><li>Effectively measure compliance against established expectations of the role and responsibilities of Centralized Contact Center phone staff <b>(Quality requirements will differ depending on the department)
</b></li><li>Monitor, listen and evaluate calls in 3 ways: live, recorded and side by side while communicating feedback to encourage and discourage certain practices.
</li><li>Evaluate and identify key behaviors that improve the patient experience.
</li><li>Detect broken internal processes, skills gaps and make informed decisions on how to bridge the gap and other areas of the organization that may be impacted by these changes.
</li><li>Monitor healthcare industry trends <b>(i.e., top missed points) </b>month to month at the agent and organizational level.
</li><li>Effectively research and report what other healthcare organizations are practicing to help improve the patient experience.
</li><li>Take the acquired trend information to incorporate it into a customized solution for improving Press Ganey results the organization and process improvement ideas based on data analysis and review.
</li><li>Effectively create a competitive analysis program to communicate regularly with senior leadership to help make the Stamford Health&rsquo;s Contact Center the best in the market.
</li><li>Design evaluation programs that remain focused on maintaining positive patient experiences.
</li><li>Assist in departmental cross-training for quality assurance.
</li><li>Strong ability to work independently and remotely when assigned.
</li><li>Demonstrate behavior consistent with Stamford Health&rsquo;s mission, vision, goals, objectives, and patient care philosophy.
</li><li>Demonstrate regular, consistent, and punctual attendance.
</li><li>Serve as the back up to other members of the support team to include Quality Associate, Team Lead and/or Training Instructor when needed.
</li><li>Partner with members of the staff support team to respond to pertinent emails and provide support for frontline phone staff.</li></ul></div>
<br><div><ul><li>2 to 3 years&rsquo; experience in a Contact Center or customer service environment with emphasis on quality improvement.
</li><li>Strong interpersonal skills with the ability to be self-directed and an attention to details.
</li><li>Strong ability to work on various assignments simultaneously.
</li><li>Strong ability to communicate tactfully, verbally in writing and in person at various different levels within or outside of the organization.
</li><li>Proficient with Microsoft Office &ndash; Word, Excel, and PowerPoint
</li><li>Ability to work on multiple tasks and effectively prioritize work to achieve company and personal goals
</li><li>Proficient organizational skills in relation to scheduling <b>(daily, weekly, monthly, yearly) </b>tasks
</li><li>The ability to deal with the demand of a fast paced and high-volume operation
</li><li>Ability to support internal staff
</li><li>Results-oriented with a willingness to take responsibility and initiative</li></ul></div><br><div></div><br><div></div>

Quality Assurance Analyst, Contact Center

Wipro

<div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.<div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Role Purpose</b></p><p><br>
The purpose of this role is to conduct audits to ensure quality compliance within the account.</p></div></div><div><div><h2 class="jobSectionHeader"><b><br>
&#847;</b></h2></div><div><p><b>
Do</b></p><ul><li><b>
Conduct process quality audits as per plan</b><ul><li>
Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines</li><li>
For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week</li><li>
Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required</li><li>
Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)</li><li>
Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.<br>
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p><b>
Deliver</b></p><p></p><div><div><div><br>
No.</div><div> Performance Parameter</div><div> Measure</div></div><br>
<div><div>
1.</div><div> Audit</div><div> Adherence to the calendar; audit targets<br>
Compliance % as per audit reports &acirc;&#128;&#147; zero misses</div></div><br>
<div><div>
2.</div><div> Process Compliance</div><div> Case targets &acirc;&#128;&#147; 2 hours/ week logged to be updated with the process</div></div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
&#847;</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div></div></div><div></div>
Mandatory Skills: L&amp;P Policy Acquisition &amp; Servicing.<br>
<p></p>
Experience: 1-3 Years.<br>
<p></p>
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.</div>

Quality Assurance Analyst - B1

<div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.<div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Role Purpose</b></p><p><br>
The purpose of this role is to conduct audits to ensure quality compliance within the account.</p></div></div><div><div><h2 class="jobSectionHeader"><b><br>
&#847;</b></h2></div><div><p><b>
Do</b></p><ul><li><b>
Conduct process quality audits as per plan</b><ul><li>
Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines</li><li>
For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week</li><li>
Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required</li><li>
Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)</li><li>
Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.<br>
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p><b>
Deliver</b></p><p></p><div><div><div><br>
No.</div><div> Performance Parameter</div><div> Measure</div></div><br>
<div><div>
1.</div><div> Audit</div><div> Adherence to the calendar; audit targets<br>
Compliance % as per audit reports &acirc;&#128;&#147; zero misses</div></div><br>
<div><div>
2.</div><div> Process Compliance</div><div> Case targets &acirc;&#128;&#147; 2 hours/ week logged to be updated with the process</div></div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
&#847;</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div></div></div><div></div>
Mandatory Skills: QAAS(Advisory Services).<br>
<p></p>
Experience: 1-3 Years.<br>
<p></p>
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.</div>

Quality Assurance Analyst - L2

<div>Posting Description:
<p><b>
Aon Is Looking For A Quality Assurance (Sr. Analyst)</b></p><p><br>
</p><p>As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our business group within Aon Integramark, a debt cancellation service administrator for the U.S. lending industry. This is a hybrid position in The Woodlands, TX office.</p><p></p><p><b><br>
Aon is in the business of better decisions:</b></p><p></p><p><br>
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.</p><p><br>
</p><p>As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.</p><p><br>
</p><p><b>What the day will look like:</b></p><br>
<p></p><ul><li>
Conduct assigned quality reviews, provide feedback, and create reports as required</li><li>
Support the Supervisor in coaching systematic performance issues (as required)</li><li>
Monitor (phone and non-phone) customer interactions and provide coaching / feedback to Agents</li><li>
Update evaluation forms and input results to develop reports</li><li>
Become a referent in the application of the Coaching Performance framework</li><li>
Calibrate with vendors and compliance to ensure a single standard for call scoring</li><li>
Audit vendor quality assurance activities and programs</li><li>
Coordinate with learning team to identify trends on calls and develop appropriate and cost-effective learning interventions</li><li>
Coordinate with Aon BU compliance teams to ensure the contact centers meet requirements</li><li>
Deliver relevant information to the operation to drive process-level improvements</li></ul><div></div><p><b><br>
Skills and experience that will lead to success:</b></p><br>
<p></p><ul><li>
Deep functional expertise (Customer Service, Quality standards)</li><li>
Requires specific quality and compliance knowledge, data entry ability, and interpersonal skills to assess and deliver feedback on contact center calls.</li></ul><ul><li>
Passion for learning and coaching</li><li>
Experience as a Contact Center Rep (knowledge of processes, metrics, roles)</li><li>
Familiarity with Aon&rsquo;s processes and products</li><li>
Knowledge of industry- specific regulatory requirements and best practices</li></ul><div></div><p><b><br>
Education:</b></p><br>
<p></p><ul><li>
4 year degree preferred or relatable work experience.</li></ul><p></p><p><b><br>
How we support our colleagues:</b></p><p></p><p><br>
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two &ldquo;Global Wellbeing Days&rdquo; each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!</p><p>
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.</p><p></p><p><br>
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.</p><p><br>
</p><p>Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.</p><p></p><p><br>
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com</p><p></p><p><br>
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.</p><p></p><p><br>
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.</p><p></p><p><b><br>
Pay Transparency Laws:</b></p><p></p><p><br>
The salary range for this position (intended for U.S. applicants) is $54,500 to $65,000 annually. The actual salary will vary based on applicant&rsquo;s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant&rsquo;s geographic location. This position is eligible to participate in one of Aon&rsquo;s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.</p><p><br>
</p><p>Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon&rsquo;s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&amp;D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.</p></div><p></p>

Quality Assurance-Sr. Analyst

RawDeck

<p><b>Job Opening: QA Analyst</b><br/><b>Company: Rawdeck</b></p><p>Rawdeck, a leading software company focused on delivering high-quality and innovative solutions, is looking for a detail-oriented and proactive QA Analyst to join our team. In this role, you will play a critical part in ensuring the reliability, functionality, and overall quality of our software products through comprehensive testing and quality assurance processes.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop, execute, and maintain test plans, test cases, and test scripts.</li><li>Perform manual and automated testing to identify software defects and performance issues.</li><li>Collaborate closely with development, product, and support teams to understand requirements and deliverables.</li><li>Report, track, and verify defects and ensure their resolution.</li><li>Analyze testing outcomes to provide actionable insights and continuous improvement suggestions.</li><li>Contribute to improving QA processes and best practices within the team.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Experience with software testing methodologies, tools, and processes.</li><li>Familiarity with test automation frameworks and tools is a plus.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Attention to detail and commitment to quality.</li><li>Ability to work effectively both independently and in a collaborative team environment.</li></ul><p>Join Rawdeck and help us deliver software that consistently exceeds user expectations</p><p>Job Type: Full-time</p><p>Work Location: Remote</p>

QA Analyst

Veye- between bulls & bears

<p><b>*** - Excellent English Communications Skills Required ***</b></p><p><b>Job Title: Quality Analyst cum Trainer [Australian Process/Immediate Joiners Preferred]</b></p><p><b>Location:</b> Sector 48, Gurugram</p><p><b>Department:</b> Sales Process</p><p><b>Reports To:</b> Operations Manager<br/><b>Employment Type:</b> Full-Time</p><p><b>Job Summary:</b></p><p>We are seeking a detail-oriented and proactive <b>Quality Analyst cum Trainer</b> to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement.</p><p><b>Key Responsibilities:</b></p><p><b>Quality Assurance (QA):</b></p><ul><li>Monitor and evaluate daily interactions of calls for adherence to quality standards.</li><li>Analyze performance data and identify trends, gaps, and areas for improvement.</li><li>Create and maintain QA reports, scorecards, and dashboards.</li><li>Provide regular feedback and coaching to team members to enhance quality performance.</li><li>Assist in developing and updating quality checklists and SOPs.</li><li>Collaborate with Sales Leads and Managers to address quality concerns and drive improvements.</li></ul><p><b>Training:</b></p><ul><li>Develop and deliver onboarding and refresher training programs for new and existing employees.</li><li>Conduct training needs analysis using performance data and feedback.</li><li>Create training content, manuals, and e-learning modules tailored to business requirements.</li><li>Maintain training records, assessments, and feedback forms.</li><li>Evaluate training effectiveness and implement improvements.</li><li>Coordinate cross-functional training sessions and workshops.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>2+ years of experience in a Quality Analyst or Trainer role (preferably both).</li><li>Excellent English communication and presentation skills as it&rsquo;s an Australian Process.</li><li>Strong analytical and problem-solving skills.</li><li>Proficiency in MS Office and QA tools (e.g., CRM systems, LMS, QA software).</li><li>Ability to manage multiple priorities and work in a fast-paced environment.</li><li>High attention to detail and commitment to continuous improvement.</li></ul><p><b>Preferred:</b></p><ul><li>Experience in [Industry: e.g., BPO, Customer Service, Healthcare].</li><li>Certification in Quality Assurance or Training (e.g., Six Sigma, TTT, or equivalent).</li></ul><p><b>Salary: As per industry standards</b></p><ul><li>Shift Timing: Shift Timings is from 06:00 AM to 03:30 PM IST, as we operate within the Australian International Process.</li><li>Office Location: Our office is located at Gurugram, Sector 48.</li><li>Transportation Services: Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses.</li><li>Company Website: For more information about our company, please visit veye.com.au.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to &#8377;600,000.00 per year</p><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Gurugram, Haryana (Required)</li></ul><p>Work Location: In person</p>

Quality Analyst & Trainer - Excellent English Communications Skills Required

Essa Engineering Industries Pvt ltd

<p>Assistant Quality Assurance</p><p>We're seeking a dedicated and detail-oriented <b>Assistant Quality Assurance (QA) Analyst</b> to join our team. The ideal candidate will support our Quality Assurance department in ensuring that our automotive engineering products meet the highest standards of quality, safety, and reliability. This is a crucial role for a self-starter who is passionate about continuous improvement and upholding a culture of excellence in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li><b>Inspection and Testing:</b> Conduct thorough inspections and tests on automotive components, assemblies, and finished products to identify defects, non-conformities, and deviations from design specifications. This involves using various measurement tools, gauges, and diagnostic equipment.</li><li><b>Documentation and Reporting:</b> Maintain accurate and detailed records of all inspection results, test data, and quality control activities. Prepare and present clear, concise reports on quality issues, trends, and corrective actions to the QA Manager and other stakeholders.</li><li><b>Process Improvement:</b> Assist in the development, implementation, and maintenance of quality control procedures and standards. Collaborate with engineering, production, and supply chain teams to address root causes of quality issues and contribute to process optimization initiatives.</li><li><b>Compliance and Audits:</b> Help ensure that all products and processes comply with industry standards (e.g., ISO 9001, IATF 16949) and internal quality policies. Participate in internal and external quality audits and assist in the preparation of audit documentation.</li></ul><p>Qualifications</p><ul><li><b>Education:</b> A Bachelor's degree in Mechanical Engineering, Automotive Technology, or a related field.</li><li><b>Experience:</b> Previous experience (1-2 years) in a quality assurance or quality control role, preferably within the automotive or a related manufacturing industry.</li><li><b>Skills:</b> Strong analytical and problem-solving skills with an exceptional attention to detail. Proficiency in using quality management software and data analysis tools. Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.</li><li><b>Knowledge:</b> A solid understanding of quality management principles, statistical process control (SPC), and quality assurance methodologies. Familiarity with automotive industry standards and regulations is a plus.</li></ul><p>This is a full-time position with opportunities for professional growth and development. We offer a competitive salary and benefits package.</p><p>We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.</p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs41,000.00 per month</p><p>Experience:</p><ul><li>Quality Assurance: 1 year (Required)</li></ul><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

Assistant Quality Assurance

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