quality assurance analyst

TheIncLab

<div>
 <strong>
  The Mission Starts Here
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 </strong>
 TheIncLab engineers and delivers intelligent digital applications and platforms that revolutionize how our customers and mission-critical teams achieve success.
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 We are where innovation meets purpose; and where your career can meet purpose as well.
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  Your Mission, Should You Choose to Accept
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 </strong>
 As a member of our QA Team, the QA Analyst II will be a fully capable quality assurance professional who independently plans and executes testing for assigned features or components. This role contributes to test case design, test execution, and defect management while collaborating closely with developers, product managers, and delivery teams to ensure quality throughout the delivery lifecycle. The ideal candidate is expected to operate with minimal supervision, apply sound testing judgment, and continue developing deeper technical and automation skills.
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 <strong>
  What will you do?
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  Test Planning &amp; Execution
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 <ul>
  <li>
   Independently design, execute, and maintain test cases for assigned features or components.
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   Perform functional, regression, exploratory, and basic performance testing.
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   Analyze requirements and acceptance criteria to identify test coverage gaps and edge cases.
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   Validate fixes and confirm readiness for feature or release progression.
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  </li>
 </ul>
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  Defect Management &amp; Quality Feedback
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 <ul>
  <li>
   Log defects with clear reproduction steps, evidence, and impact assessment.
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   Collaborate with developers to triage, clarify, and resolve defects efficiently.
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   Track defects through resolution and verify fixes during regression cycles.
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   Communicate quality risks, testing status, and findings to the delivery team.
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  </li>
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  Test Documentation &amp; Environments
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   Maintain and update test documentation, including test cases and regression suites.
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   Support test environment setup, configuration, and test data preparation.
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   Ensure test artifacts remain accurate and aligned with evolving functionality.
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  </li>
 </ul>
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  Collaboration &amp; Agile Participation
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 <ul>
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   Participate actively in Agile ceremonies, including stand-ups, planning, and retrospectives.
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   Work closely with developers and product managers to improve testability and quality outcomes.
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   Support internal or customer-facing test events as needed.
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  </li>
 </ul>
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  Continuous Improvement &amp; Skill Growth
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 <ul>
  <li>
   Follow established QA processes and standards consistently.
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   Contribute suggestions for improving test efficiency, coverage, or tooling.
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   Begin contributing to automated or semi-automated testing under guidance.
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  </li>
 </ul>
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  Requirements
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  Capabilities that will enable your success
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 <ul>
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   Bachelor's degree or equivalent practical experience.
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   2-4 years of experience in software quality assurance.
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   Proficiency using Jira for defect tracking and test workflows.
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   Ability to independently design and execute test cases.
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   Understanding of frontend and backend testing concepts.
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   Strong attention to detail, analytical thinking, and communication skills.
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  </li>
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  Preferred Qualifications
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 </strong>
 <ul>
  <li>
   Active Secret Security Clearance.
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   Experience with test management tools (e.g., TestRail, Zephyr, QMetry, TestMo).
  </li>
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   Exposure to test automation frameworks (e.g., Selenium, Cypress, Playwright).
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   Familiarity with API testing, basic SQL queries, or CI/CD pipelines.
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   Experience working in Agile or Scrum-based teams.
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  Clearance Requirements
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   Applicants must be a U.S. Citizen and willing and eligible to obtain a U.S. Security Clearance at the Secret or Top-Secret level. Existing clearance is preferred
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  </li>
 </ul>
 <strong>
  Benefits
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 </strong>
 At TheIncLab we recognize that innovation thrives when employees are provided with ample support and resources. Our benefits packages reflect that:
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   Hybrid and flexible work schedules
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   Professional development programs
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   Training and certification reimbursement
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   Extended and floating holiday schedule
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   Paid time off and Paid volunteer time
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   Health and Wellness Benefits include options for Medical, Dental, and Vision insurance along with access to Wellness, Mental Health, and Employee Assistance Programs
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   100% Company Paid Benefits that include STD, LTD, and Basic Life insurance
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   401(k) Plan Options with employer matching
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   Incentive bonuses for eligible clearances, performance, and employee referrals
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   A company culture that values your individual strengths, career goals, and contributions to the team
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   <br/>
  </li>
 </ul>
 <strong>
  About TheIncLab
  <br/>
  <br/>
 </strong>
 Founded in 2015, TheIncLab ("TIL") is the first human-centered artificial intelligence (AI+X) lab. We engineer complex, integrated solutions that combine cutting-edge AI technologies with emerging systems-of-systems to solve some of the most difficult challenges in the defense and aerospace industries. Our work spans diverse technological landscapes, from rapid ideation and prototyping to deployment.
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 At TIL, we foster a culture of relentless optimism. No problem is too hard, no project is too big, and no challenge is too complex to tackle. This is possible due to the positive attitude of our teams. We approach every problem with a "yes" attitude and focus on results. Our motto, "demo or die," encompasses the idea that failure is not an option.
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 We do all of this with a work ethic rooted in kindness and professionalism. The positive attitude of our teams is only possible due to the support TIL provides to each individual.
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 At TIL, we believe that every challenge is an opportunity for growth and innovation. Our teams are encouraged to think outside the box and come up with creative solutions to complex problems. We understand that the path to success is not always straightforward, but we are committed to persevering and finding a way forward.
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 Our culture of relentless optimism is not just about having a positive attitude; it is about taking action and making things happen. We believe in the power of collaboration and teamwork, and we know that by working together, we can achieve great things. Our teams are made up of individuals who are passionate about their work and dedicated to making a difference.
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 Learn more about TheIncLab and our job opportunities at www.theinclab.com.
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 <ul>
  <li>
   Salary range guidance provided is not a guarantee of compensation. Offers of employment may be at a salary range that is outside of this range and will be based on qualifications, experience, and possible contractual requirements
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   This is a direct hire position, and we do not accept resumes from third-party recruiters or agencies
  </li>
 </ul>
</div>


Quality Assurance Analyst II

Computer World S.P.C.

<p>We are seeking a skilled <b>Quality Assurance Analyst</b> for a 6-month contract to support testing across web, API, and mobile applications.</p><p><b>Responsibilities:</b></p><ul><li>Analyze requirements and create test plans, scenarios, and test cases</li><li>Perform functional, regression, integration, and performance testing</li><li>Develop and execute automation scripts (Playwright, Selenium, Katalon)</li><li>Conduct API testing (Postman) and mobile testing (iOS/Android)</li><li>Track and report defects using JIRA or Azure DevOps</li></ul><p><b>Requirements:</b></p><ul><li>Experience in fintech (payments/banking systems preferred)</li><li>Strong knowledge of QA methodologies and SDLC</li><li>Hands-on experience with automation, JMeter, Postman, and defect tracking tools</li><li>Strong analytical, problem-solving, and communication skills</li></ul><p><b>Nice to Have:</b></p><ul><li>CI/CD pipeline experience</li><li>Git knowledge</li><li>Exposure to Docker/Kubernetes</li></ul><p>Job Types: Full-time, Temporary<br/>Contract length: 6 months</p>

Quality Assurance Analyst (Contract – 6 Months)

Dash Technologies Inc

<div><div><b>Job Overview</b></div><div>
We are seeking a highly skilled and proactive <b>Senior Quality Assurance Analyst</b> with a <b>strong emphasis on test automation</b> and solid experience in manual testing. The ideal candidate will take ownership of the automation strategy while ensuring overall product quality through a balanced mix of automated and exploratory/manual testing.</div><div>
</div><div>
This role requires close collaboration with developers, product managers, and stakeholders to build reliable, scalable, and maintainable test solutions. You should be comfortable working in a fast-paced, agile environment and capable of driving quality practices proactively rather than reactively.</div><div>
</div><div><b>
Key Responsibilities</b></div><ul><li><ul><li><b>
Automation (Primary Focus &ndash; ~70%)</b></li></ul><ul><li>
Design, develop, and maintain <b>robust automated test frameworks</b> for web applications.</li><li>
Implement and execute <b>automated test suites</b> (E2E, integration, regression) using tools such as <b>Playwright (mandatory)</b>, Cypress, Selenium, or similar frameworks.</li><li>
Ensure automation coverage is aligned with business-critical workflows and regression needs.</li><li>
Integrate automated tests into <b>CI/CD pipelines</b> and collaborate with DevOps teams for continuous quality.</li><li>
Analyze automation results, identify flaky tests, and continuously improve test reliability and execution speed.</li><li>
Mentor junior QA members on automation best practices and framework usage.</li></ul><ul><li><b>
Manual Testing (Secondary but Essential &ndash; ~30%)</b></li></ul><ul><li>
Perform <b>exploratory, functional, and regression testing</b> where automation is not feasible or still evolving.</li><li>
Review requirements, designs, and user stories to identify test scenarios early.</li><li>
Create and maintain <b>clear and concise test documentation</b> (test plans, scenarios, and reports).</li><li>
Validate UI/UX flows, edge cases, and complex business rules.</li><li>
Support UAT and production validation when required.</li></ul></li></ul><div><b>
Quality &amp; Collaboration</b></div><ul><li><ul><li>
Identify, log, track, and follow up on defects with clear reproduction steps and impact analysis.</li><li>
Actively participate in sprint planning, backlog grooming, and retrospectives.</li><li>
Collaborate closely with developers to ensure quality issues are understood, prioritized, and resolved.</li><li>
Provide actionable feedback to improve product quality, usability, and reliability.</li></ul></li></ul><div><b>
Mandatory Skills</b></div><ul><li><ul><li><b>
Test Automation (Primary):</b></li></ul><ul><li>
Strong hands-on experience with <b>Playwright (mandatory)</b></li><li>
Experience with Cypress / Selenium / Puppeteer / Protractor</li><li>
Ability to design scalable automation frameworks from scratch or enhance existing ones</li></ul><ul><li><b>
Web Application Testing:</b></li></ul><ul><li>
Solid understanding of frontend testing strategies (unit, integration, E2E)</li><li>
Experience testing modern web applications</li></ul><ul><li><b>
JavaScript Fundamentals:</b></li></ul><ul><li>
Strong knowledge of closures, promises, async/await, objects, and basic design patterns</li></ul><ul><li><b>
System Debugging &amp; Analysis:</b></li></ul><ul><li>
Ability to analyze failures, logs, and system behavior to identify root causes</li></ul><ul><li><b>
Communication &amp; Collaboration:</b></li></ul><ul><li>
Strong communication skills to articulate quality risks, test results, and improvement areas clearly</li></ul></li></ul><div><b>
Nice to Have</b></div><ul><li><ul><li>
Experience using <b>AI-assisted testing tools</b> or test generation utilities</li><li>
Basic understanding of <b>performance testing</b> and <b>security testing</b></li><li>
Experience working with CI/CD tools (GitHub Actions, Azure DevOps, GitLab CI, etc.)</li></ul></li></ul><div><b>
Qualifications</b></div><ul><li><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</li><li>
<i>(or equivalent practical experience)</i></li></ul></li></ul><div><b>
Experience</b></div><ul><li><ul><li><b>
5+ years</b> of experience in software testing</li><li>
Proven track record in <b>automation-first QA roles</b> with manual testing exposure</li></ul></li></ul><div><b>
What We&rsquo;re Looking For</b></div><ul><li><ul><li>
Automation-first mindset, not manual-first</li><li>
Someone who <b>builds quality in</b>, not just tests at the end</li><li>
A senior QA who can <b>influence quality practices</b> across teams</li></ul></li></ul></div><div></div>

Senior Quality Assurance Analyst

IntouchCX

About IntouchCX
<br><br>
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
<br><br>
About the Job
<br><br>
We’re changing the way people think about customer service, and we need your help!
<br><br>
We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.
<br><br>
As Quality Assurance Analyst (French/English Bilingual), You Will…
<br><br>
<ul>
<li>Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed</li>
<li>Complete Quality Assurance and coaching session reports on a weekly basis</li>
<li>Attend and participate in meetings with supervisors and managers to review monitoring lists</li>
<li>Attend and participate in partner and internal calibration meetings</li>
<li>Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation Managers</li>
<li>Report scripting problems or questions from callers to appropriate departments</li>
<li>Distribute partner and company related correspondence to all CSRs/Tier 2 team members</li>
<li>Perform other duties as assigned</li>
</ul>
As Quality Assurance Analyst (French/English Bilingual), You Have…
<br><br>
<ul>
<li>High school diploma or equivalent (required)</li>
<li>Must be fluent in French and English, written and oral</li>
<li>1 year of front-line contact center experience (preferred)</li>
<li>1-2 years of Quality Assurance experience (preferred)</li>
<li>Intermediate knowledge of MS Excel, MS Word and MS Office (required)</li>
<li>Ability to type 30 wpm minimum with accuracy</li>
<li>Strong verbal and written communication skills, including spelling and grammar</li>
<li>Excellent organizational and time management skills</li>
<li>Ability to make fair and consistent judgments and decisions</li>
<li>Ability to multi-task under high-pressure situations</li>
<li>Ability to solve problems and offer suggestions in a positive and developmental manner</li>
<li>Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls</li>
<li>Ability to perform basic mathematical functions to ensure scoring accuracy</li>
<li>Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li>
<li>Ability to work a variety of shifts including days, afternoons, evenings and holidays</li>
</ul>


Quality Assurance Analyst (French/English Bilingual)

Southern Company

<div><p><b>Quality Assurance Automation Analyst</b></p>
<p><b>Location:</b> GPC HQ ( <b>Atlanta, GA)</b> or APC HQ <b>(Birmingham, AL)</b></p>
<p><b>Onsite 4 days/week.</b></p>
<p><b>Department Name:</b> Technology Organization, PD &amp; Customer Technology, Customer Engagement</p>
<p><b>Role Overview</b></p>
<p>The Technology Organization&rsquo;s Customer Engagement portfolio is seeking a Quality Assurance Analyst to support customer-facing web applications, internal tools, and APIs/middleware, including platforms such as the Property Manager Portal.</p>
<p>This role is embedded within agile scrum teams and is responsible for ensuring high-quality software delivery through a combination of manual testing, test automation, and proactive quality practices. Successful candidates bring strong analytical skills, attention to detail, and a collaborative mindset, with the ability to influence quality outcomes through early engagement and clear communication.</p>
<p>This is a hybrid position with an expectation of working onsite (Atlanta or Birmingham) four days per week, with one remote day.</p>
<p><b>Key Responsibilities</b></p>
<ul><li><div>Perform as an embedded QA member within a SAFe Agile framework, contributing to sprint planning, backlog refinement, PI objectives, and team-level quality outcomes
</div></li><li><div>Design, execute, and document manual test cases for customer-facing web applications, internal tools, and APIs/middleware</div></li>
<li><div>
Develop, maintain, and execute automated tests as part of an established automation framework</div></li>
<li><div>
Partner with Product Owners and Developers during backlog grooming and refinement to clarify requirements and define acceptance criteria</div></li>
<li><div>
Perform regression testing, release validation, and UAT support for production deployments</div></li>
<li><div>
Log, track, troubleshoot, and clearly document defects with sufficient detail to support efficient resolution</div></li>
<li><div>
Validate data integrity and mine test data using SQL queries as part of functional and integration testing</div></li>
<li><div>
Maintain testing artifacts and evidence to support traceability and quality validation</div></li>
<li><div>
Communicate testing progress, risks, and quality concerns clearly and proactively</div></li>
<li><div>
Contribute to continuous improvement of testing practices, tools, and processes</div></li>
</ul>
<p><b>Tools &amp; Technologies</b></p>
<ul><li><div><b>Agile &amp; Work Management</b> : SAFe Agile framework, Jira
</div></li><li><div><b>Test Management</b> : Xray integrated with Jira is a plus
</div></li><li><div><b>Test Automation:</b> Tricentis Tosca</div></li>
<li><div><b>
API Testing:</b> Postman</div></li>
<li><div><b>
Databases:</b> SQL for data validation</div></li>
<li><div><b>
Testing Focus:</b> Balanced manual and automated testing, incremental automation, regression and release validation</div></li>
</ul>
<p><b>Qualifications</b></p>
<ul><li><div>Bachelor&rsquo;s degree preferred, with emphasis in Computer Science, MIS, Engineering, or a related technology field</div></li>
<li><div>
2+ years of experience testing web applications and APIs</div></li>
<li><div>
Experience with structured software testing methodologies</div></li>
<li><div>
Experience with automated regression testing and application quality management tools</div></li>
<li><div>
Experience writing or reviewing SQL queries for data validation</div></li>
<li><div>
Experience working with Oracle Utilities Customer to Meter (C2M) is a plus</div></li>
<li><div>
Experience working in Agile/Scrum environments, SAFe experience is a plus
</div></li></ul><p><b>Certifications</b></p>
<ul><li><div>Tricentis Tosca experience</div></li>
<li><div>
Tricentis Tosca certifications (AS1 and AS2) preferred
</div></li></ul><p><b>Knowledge, Skills &amp; Attributes</b></p>
<ul><li><div>Strong analytical and problem-solving skills</div></li>
<li><div>
Excellent written and verbal communication skills</div></li>
<li><div>
Proactive quality mindset &mdash; identifies gaps and risks early</div></li>
<li><div>
Meticulous attention to detail and documentation</div></li>
<li><div>
Ability to manage multiple priorities and meet deadlines</div></li>
<li><div>
Comfortable working independently while collaborating closely with cross-functional teams</div></li>
<li><div>
Understanding of the Software Development Life Cycle (SDLC) and Agile processes</div></li>
</ul>
<p><b>Other Requirements</b></p>
<ul><li><div>Occasional night or weekend work may be required during releases</div></li>
<li><div>
Occasional travel may be required</div></li>
</ul>
<p><b>About Southern Company</b></p>
<p>Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .</p>
<p>Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and beneﬁts will also be provided during the hiring process.</p>
<p>Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.</p>
<p>Job Identification: 17277</p>
<p>Job Category: Information Technology</p>
<p>Job Schedule: Full time</p>
<p>Company: Southern Company Services</p></div>

Quality Assurance Automation Analyst

Hair O Craft

<p>A Call Quality Analyst (QA) monitors and evaluates inbound/outbound call interactions against established quality metrics, such as accuracy, compliance, and empathy. They provide actionable feedback, coach agents to improve performance, identify trends, and develop training materials to enhance customer satisfaction.</p><p><b>Responsibilities</b></p><ul><li><b>Monitoring &amp; Evaluation:</b> Auditing voice calls, chats, or emails to ensure compliance with company policies, scripts, and industry regulations.</li><li><b>Feedback &amp; Coaching:</b> Providing regular, detailed, and constructive feedback to customer service representatives to improve their performance.</li><li><b>Data Analysis &amp; Reporting:</b> Identifying trends in call quality, preparing performance reports, and conducting root cause analysis for recurring issues.</li><li><b>Calibration &amp; Quality Improvement:</b> Collaborating with team leaders and management to align quality standards and implement improvement initiatives.</li><li><b>Documentation:</b> Maintaining accurate records of audits, scorecards, and coaching sessions.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li><b>Experience:</b> Previous experience in a call center, BPO, or customer service quality assurance role.</li><li><b>Soft Skills:</b> Strong analytical, communication, problem-solving, and interpersonal skills.</li><li><b>Technical Skills:</b> Proficiency in call monitoring software, Quality Assurance tools, and Microsoft Office (Excel, Word, PowerPoint).</li><li><b>Knowledge:</b> Understanding of quality assurance methodologies and customer service best practices.</li></ul><p>Job Type: Full-time</p><p>Pay: ₹25,000.00 - ₹30,000.00 per month</p><p>Work Location: In person</p>

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