quality assurance analyst

Sierra Nevada Brewing Co.

<div></div><div><div><div><p><b>Get to Know Us</b></p></div><div>
Ken Grossman started Sierra Nevada in 1980 with a hand-built brewhouse and the odds stacked against him. That passion forever changed the course of American craft brewing and launched a beer revolution that's in full force today. Turns out, good beer can do a lot of good, and Sierra Nevada became a cornerstone for both its innovation and its care for the Earth and its people. We&rsquo;re committed to advancing a culture of inclusion and believe diversity in all its forms makes us stronger. We keep pushing boundaries, whether that&rsquo;s in the brewhouse, with sustainability, or in the great outdoors.</div><p></p><div><b><br>
Get to Know This Role</b></div><div>
The Quality Assurance Analyst 1 or 2 will perform routine testing and analysis of product(s) including but not limited to wort, beer, and raw materials throughout the brewing and packaging process to maintain product quality. This role collaborates internally to report quality findings to brewery team members as appropriate.</div><p><b>
NOTE: Selected candidate may be offered Quality Assurance Analyst 1 or 2 depending on relevant experience and qualifications.</b></p><p><b>
This position is 1st shift - 5:00 AM - 1:30 PM</b></p><div><b>
What's In It For You</b></div><div>
We&rsquo;re committed to our employees and work hard to prove it. For starters, we&rsquo;re offering $18.08 to $30.16 hourly compensation for this role. Individual offers are based on skills, experience, and qualifications, and geographical location.<br>
<br>
But base pay is just the beginning. We support your future by offering a generous 10% company match on 401(k) contributions, providing learning and development opportunities, and fostering your safety at work with ongoing trainings, state-of-the-art equipment, and preventative care. We offer medical, dental, and vision insurance, an onsite medical clinic, as well as mental health and well-being benefits including paid sick leave. We foster a culture of work-life balance and always encourage employees to use and enjoy their generous paid time off.</div><p><b>
Quality Assurance Analyst 1</b></p><div><b>
What You Will Do</b></div><div><ul><li>
Accurately analyze in-process and finished products and report any out of specification results/trends to lab supervisor/production staff to initiate corrective action</li><li>
Maintain product quality through adherence to good manufacturing practices, product specifications, and quality procedures; complete tasks thoroughly and accurately to ensure compliance with quality standards</li><li>
Participate in production (brewing &amp; packaging) processes, delivering superior internal customer service; isolate and contain product that does not meet quality standards</li><li>
Responsible for delivering on actions to out of specification test results and quality issue investigation</li><li>
Communicates effectively to brewery stakeholders via production tools such as: pass down, Microsoft Teams, radio, etc.</li><li>
Calibrate, maintain and repair lab and field equipment to ensure the instruments are operational and reliable at all times</li><li>
Escalates urgent issues in a timely manner; knows when to ask for guidance/help</li><li>
Demonstrates technical skills and abilities needed to effectively and fully complete tasks within assigned position</li><li>
Utilizes technical knowledge for problem solving and troubleshooting</li><li>
Utilizes routines, standard work, and established processes</li><li>
Attention to detail and capable of focusing on the task at hand while paying attention to what is happening around them</li><li>
Capable of discerning urgent versus non urgent information; responds accordingly</li><li>
This role is responsible for production and support the development, implementation, and maintenance of the Safe Quality Food (SQF) System as defined in the SQF Code. There will be Safety, Good Manufacturing Practices (GMP), Food Safety and Food Security Training as required by Local, State, Federal and SNBC policies. All duties will be completed in a manner that is consistent with all aspects of Company Safety Rules, Good Manufacturing Practices (GMP), and Safe Quality Foods (SQF). Employees shall report food safety &amp; quality problems to personnel with authority to initiate action</li></ul></div><div><b>
Please Apply if You Have</b></div><div><div><ul><li>
Bachelor's Degree in a science or food related discipline preferred or</li><li>
or any combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved required</li></ul></div><div><ul><li>
1 year Experience in a production or lab environment preferred</li><li>
1 year Previous experience in a brewery or manufacturing environment preferred</li><li>
1 year Experience in some or all of the following areas:<ul><li>
Food/beverage microbiology</li><li>
Glass and packaging material quality &amp; integrity testing</li><li>
Development and revision of standard operating procedures (SOPs)</li><li>
Food/beverage sanitation &amp; chemical hygiene</li><li>
Independent work &amp; teamwork</li><li>
Gas chromatography</li><li>
Workflow optimization</li><li>
Root cause analysis or other complex problem-solving techniques</li><li>
Statistical Process Control (SPC)</li><li>
HACCP, internal audits, and good manufacturing practices (FSMA, cGMP)</li><li>
Risk assessment and risk management</li><li>
Continuous improvement activities and methods preferred</li></ul></li></ul></div><div><ul><li>
Skilled in data analysis and communication</li><li>
Ability to organize and prioritize work</li><li>
Must understand good laboratory practices</li><li>
Ability to follow, SOPs, testing protocols and assays</li><li>
Must be a positive, self-motivated team player with the ability to work with many different types of people</li></ul></div><p><b>
Quality Assurance Analyst 2</b></p><p><b>
What You Will Do</b></p><ul><li>
Accurately analyze in-process and finished products, appropriately escalate out of specification results/trends and recommend/take action on corrective/preventative action</li><li>
Maintain product quality through contributions to good manufacturing practices, product specifications, and quality procedures; complete tasks thoroughly and accurately to ensure compliance with quality standards</li><li>
Contribute positively to production (brewing &amp; packaging) processes, delivering superior internal customer service; isolate and contain product that does not meet quality standards</li><li>
Lead quality and seek to protect and elevate the brand at all times</li><li>
Contribute to lab equipment reliability programs; calibrate, maintain and repair equipment to ensure instruments are operational and reliable</li><li>
Proactively identify and prioritize improvements that drive quality and minimize waste and inefficiency without compromising or missing the day-to-day needs of the quality department</li><li>
Communicate effectively across departments and time zones; provide concise, organized, and complete information/recommendations</li><li>
Is able to prioritize and take action independently and with limited supervision</li><li>
Draws conclusions from information; effectively informs necessary individuals of decision path and recommends actions</li><li>
Contributes to the Sierra Nevada safety culture by recommending safety improvements and modeling safe behavior</li><li>
Synthesizes technical knowledge of area to understand how objectives, tasks, job duties, or problems influence other departments</li><li>
Capable of explaining the &quot;why&quot; behind &quot;what&quot; for routine job tasks; understands how individual job tasks fit into the broad picture of what we do</li><li>
Demonstrates awareness of department impact on business throughout the company and greater community</li><li>
Demonstrates a clear understanding of relevant KPIs; is able to link actions taken to results achieved</li><li>
(Chico, CA requirement only) This role is responsible for production and support the development, implementation, and maintenance of the Safe Quality Food (SQF) System as defined in the SQF Code. There will be Safety, Good Manufacturing Practices (GMP), Food Safety and Food Security Training as required by Local, State, Federal and SNBC policies. All duties will be completed in a manner that is consistent with all aspects of Company Safety Rules, Good Manufacturing Practices (GMP), and Safe Quality Foods (SQF). Employees shall report food safety &amp; quality problems to personnel with authority to initiate action.</li></ul><p><b>
Please Apply if You Have</b></p><ul><li>
Bachelor's Degree in science, analytical, or food related discipline preferred or any combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved required</li><li>
2 years Experience in production or lab environment required and</li><li>
2 years Previous experience in a brewery or manufacturing environment preferred</li><li>
2 years Experience in some or all of the following areas:<ul><li>
Food/beverage microbiology</li><li>
Glass and packaging material quality &amp; integrity testing</li><li>
Development and revision of standard operating procedures (SOPs)</li><li>
Food/beverage sanitation &amp; chemical hygiene</li><li>
Independent work &amp; teamwork</li><li>
Gas chromatography</li><li>
Workflow optimization</li><li>
Root cause analysis or other complex problem-solving techniques</li><li>
Statistical Process Control (SPC)</li><li>
HACCP, internal audits, and good manufacturing practices (FSMA, cGMP)</li><li>
Risk assessment and risk management</li><li>
Continuous improvement activities and methods preferred</li></ul></li><li>
Strong team player with the ability to build relationships at all levels within the organization</li><li>
Ability to champion innovative approaches that lead to improved business performance</li><li>
Achievement oriented and well organized in meeting business and team objectives</li><li>
Ability to demonstrate high level of skills in data collection &amp; analysis to facilitate effective problem solving</li><li>
Advanced knowledge of brewery practices in brewing, packaging, microbiology, and/or food safety</li></ul><p></p><div><b><br>
Additional Requirements to Consider Before Applying</b></div><div><ul><li>
You must be at least 18 years of age to work for Sierra Nevada Brewing Co.</li></ul></div><div><ul><li>
Selected candidate must pass a pre-employment, post offer background check.</li></ul></div><div><ul><li>
Candidate must be able to work 1st shift (5:00 AM - 1:30 PM)<br>
</li></ul></div><div>
Before applying for this role, please review the full job description, including the physical demands and working environment: https://sierranevada.jdxpert.com/ShowJob.aspx?EntityID=2&amp;id=2251</div></div><div><p><b>
** This position will remain open until filled; online applications will be reviewed weekly **</b></p><p><i>
Sierra Nevada Brewing Co. is an Equal Opportunity Employer</i></p></div></div></div><p></p>

QUALITY ASSURANCE ANALYST 1 OR 2

Infor

<p></p><div><div><div><div><div><div><div>General information
</div></div></div><div><div><div><div>Country
</div><p>India
</p></div><div><div>State
</div><p>Telangana
</p></div><div><div>City
</div><p>Hyderabad
</p></div><div><div>Job ID
</div><p>46140
</p></div><div><div>Department
</div><p>Development
</p></div></div></div></div><p></p><div><div><div><div>Description &amp; Requirements
</div></div></div><p></p><div><div><div><div><div><p>Position Summary</p><p>
The Quality Assurance Engineer specializing in automation and performance testing is crucial to the success of the Infor Data Services team. By developing and implementing robust automation frameworks and performance tests, this role ensures the delivery of high-quality, scalable software solutions that align with our business objectives to enhance customer satisfaction and platform reliability.</p><p></p><p>
Essential Duties:</p><p>
Develop and maintain automation tools and test frameworks, primarily using Java and Selenium.
</p><p>Collaborate with software engineers and architects to understand application designs and specifications for comprehensive test automation.
</p><p>Design, implement, and monitor automated test suites and performance tests for web applications and RESTful services.
</p><p>Configure, run, and monitor cloud environments to run automation scripts.
</p><p>Conduct performance testing to identify bottlenecks and ensure application scalability.
</p><p>Develop test strategies, plans, and cases to ensure thorough test coverage and high-quality software delivery.
</p><p>Coordinate with development and deployment teams to resolve issues and ensure bug-free product releases.
</p><p>Generate and present summary reports after each sprint, highlighting test results and areas for improvement.</p><p></p><p>
Basic Qualifications:</p><p>
4-5 years of experience in automation testing, with extensive knowledge of Java.
</p><p>Strong coding skills in Java, with experience in using Selenium for web application automation.
</p><p>Proficiency in using TestNG and Maven for building and managing test frameworks.
</p><p>Experience with REST API test automation, using Java, JavaScript, or Python.
</p><p>Hands-on experience with CI/CD tools such as Jenkins or GitLab.
</p><p>Solid understanding of SQL and experience in data testing.
</p><p>Excellent communication and problem-solving skills, with the ability to articulate technical challenges and solutions effectively.
</p><p>Bachelor&rsquo;s degree in Computer Science or a related field.</p><p></p><p>
Preferred Qualifications:
</p><p>Experience in performance testing and using tools like JMeter or LoadRunner.
</p><p>Familiarity with Agile development methodologies and tools like Jira and Confluence.
</p><p>Proven experience in leading and mentoring team members in best practices for QA automation.<br>
</p><br>
</div></div></div><div></div><div><div><br>
<div>About Infor</div><div></div><div><br>
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.</div><div>
For more information visit www.infor.com</div><br>
<div></div>
</div></div><div><div><div>Our Values</div><div></div><div><br>
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management&trade; (PBM&trade;) and eight Guiding Principles: integrity, stewardship &amp; compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.</div><div></div><div><br>
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM&trade; prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.</div><div></div><div><br>
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.</div></div></div></div></div></div></div></div></div><p></p>

Quality Assurance Analyst

Teknorix

<div><h1 class="jobSectionHeader"><b>About Onstro (formerly Teknorix)</b></h1>
<p><b>
Onstro (formerly Teknorix)</b> is a global SaaS company with offices in India and Portugal.</p>
<p>
For over 12 years, we&rsquo;ve partnered with enterprises and product companies to accelerate digital transformation and scale ideas into next-generation solutions. Alongside this, we&rsquo;ve built and scaled our own cloud-based products, now serving 5,000+ companies in 100+ countries.</p><p>
Our portfolio includes Jobsoid, a recruiting platform that streamlines hiring end to end, as well as Onstro Workplace for resource management, Onstro Projects for team collaboration, Onstro Helpdesk for customer and internal support, and the Onstro 365 Enterprise Agility Platform, designed to help organizations scale and transform with speed and clarity.</p><p>
At Onstro, we believe in clarity, collaboration, and meaningful work. We foster a culture that&rsquo;s dynamic, supportive, and growth-oriented, where challenges are seen as opportunities to learn, create, and achieve the extraordinary - together.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Analyze requirements and translate them into test plans, test scenarios, and test cases.</li>
<li>Execute manual and automated test cases across web and API layers.</li>
<li>Develop and maintain automation scripts using Selenium (preferred) and/or MSTest Suite.</li>
<li>Design, implement, and manage testing frameworks for efficient test execution.</li>
<li>Report, track, and manage defects through appropriate tools (e.g., JIRA, Azure DevOps).</li>
<li>Collaborate closely with developers and product managers to clarify requirements and provide QA feedback.</li>
<li>Ensure that testing activities align with the project timeline and business goals.</li>
<li>Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives.</li>
<li>Document QA processes, test results, and test coverage.</li>
<li>Present test results and quality metrics to stakeholders when needed.</li></ul>
<p><b>
Required Skills and Qualifications:</b></p>
<ul>
<li>1-3 years of proven experience in QA (Manual + Automation)
</li><li>Experience designing test cases and test suites based on requirements/user stories.</li>
<li>Strong experience in Selenium automation with framework development and maintenance.</li>
<li>Good understanding of the software development lifecycle and Agile methodologies.</li>
<li>Knowledge of test management and bug tracking tools like JIRA, TestRail, or Azure DevOps.</li>
<li>Familiarity with API testing tools such as Postman or RestAssured.</li>
<li>Proficiency in writing SQL queries for backend verification.</li>
<li>Strong judgment and decision-making capabilities.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work independently and in a team, under pressure and to tight deadlines.</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>ISTQB or equivalent QA certification
</li><li>Knowledge of CI/CD tools and DevOps processes</li></ul>
<p><b>
What We Offer:</b></p>
<ul>
<li>A supportive, growth-oriented work environment
</li><li>Opportunity to work on diverse and impactful projects
</li><li>Learning and development programs to enhance your skills
</li><li>Flexible work culture and competitive benefits.</li></ul></div>

Brandix Soft

<p><b>Brandix Soft (Pvt.) Ltd.</b> is a leading digital marketing agency with years of experience delivering high-quality SEO, Digital Marketing, Development, GMB Optimization, Google Ads Management, and other IT services to clients in the UK, US, and Canada.</p><p><b>Job Description</b></p><p>We are seeking an experienced and detail-oriented <b>Quality Assurance Analyst </b>to join our dynamic team. In this role, you will be crucial in maintaining and enhancing the quality of our client interactions and internal processes. The ideal candidate will possess excellent call center experience, exceptional analytical and communication skills, and a passion for driving continuous improvement.</p><p><b>Key Responsibilities:</b></p><ul><li>Conduct end-to-end quality assurance for all inbound/outbound communications, including calls, emails, and chats.</li><li>Perform evaluations and prepare detailed reports on agent performance, final deliverables, and business processes.</li><li>Develop, create, and implement effective quality assurance processes and procedures.</li><li>Assist in preparing and leading weekly call review and calibration sessions with the operations team.</li><li>Analyze and report on key performance indicators (KPIs), including agent dialing times, conversion rates, and customer satisfaction metrics.</li><li>Develop and implement strategies to improve team KPIs and overall service quality.</li><li>Provide targeted training, coaching, and feedback to agents to help them improve their skills and performance.</li><li>Track employee performance trends to ensure they meet sales, service, and performance goals.</li><li>Monitor customer service interactions to ensure adherence to company quality standards.</li><li>Prepare and present internal and external quality reports for management review.</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li><b>Experience:</b> 1-2 years of experience in a call center environment, with a focus on quality assurance.</li><li><b>Communication:</b> Excellent verbal, written, and interpersonal communication skills.</li><li><b>Analytical Skills:</b> Exceptional listening and analytical skills with a keen eye for detail.</li><li><b>Customer Focus:</b> A strong dedication to exceptional customer service and quality assurance.</li><li><b>Technical Proficiency:</b> Proficient in Microsoft Office (Intermediate Word, Basic Excel).</li><li><b>Soft Skills:</b></li><li>Self-motivated, proactive, and able to work independently.</li><li>Strong time management and prioritization skills.</li><li>Ability to multitask and thrive in a fast-paced, team-oriented environment.</li><li>Adapts well to change and can adjust priorities effectively.</li><li>Creative problem-solving ability and writing proficiency.</li><li>Ability to interact effectively with people at all levels, both inside and outside the company.</li></ul><p><b>Shift Timings:</b> (1pm-10pm) Mon-Fri<br/><b>Job Type: </b>Full-Time (Onsite)<br/><b>Address:</b> Ofc No: 402 &amp; 403, 4th Floor Al-Hafeez Shopping Mall, Gulberg III, Lahore.</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Experience:</p><ul><li>inbound &amp; outbound calling: 1 year (Required)</li></ul><p>Language:</p><ul><li>English Fluently? (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Quality Assurance Analyst (QA-Female)

University of Utah

<div><p><b>Overview</b></p><p><i>
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA</i></p><p>
This position is responsible for monitoring and evaluating incoming and/or outgoing nurse triage calls to measure compliance to department policies and procedures. Ensures representatives are handling calls in the most efficient and effective manner, while providing an exceptional patient experience. This position is also responsible for the development and administration of population specific education for staff. This position will act as the catalyst for change and adapts to change in a positive and professional manner. This position understands and promotes the University of Utah Health Mission, Vision, Values and initiatives. This position may be required to access and administer medications within their scope of practice and according to State Law.</p><p>
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.</p><p><b>
Responsibilities</b></p><ul><li><div>
Takes an active role as the lead preceptor for the department. Assesses knowledge, skills, and competency and provides support for department preceptors.</div></li><li><div>
Develops and administers nursing orientation for defined area and provides ongoing support as a mentor for newly hired staff.</div></li><li><div>
Maintains accurate and timely education records.</div></li><li><div>
Assesses ongoing needs of staff. Based on needs, develops and maintains unit clinical competencies, skills and knowledge in collaboration with department leadership.</div></li><li><div>
Maintains and models clinical and professional expertise by being conversant with current literature and practice.</div></li><li><div>
Maintains strong clinical presence in the department and clinical competence by working side by side with new staff and preceptors.</div></li><li><div>
Investigates incident reports on patient care safety and coaches staff accordingly.</div></li><li><div>
Reviews and provides feedback to department manager on call handling.</div></li><li><div>
Evaluates call handling remotely via real time services observe features, recorded voice and screen capture applications.</div></li><li><div>
Works collaboratively with nurse manager in supporting departmental project needs.</div></li><li><div>
Tracks quality and compliance trends and identifies opportunities for improvement.</div></li><li><div>
Leads department sessions to ensure consistency in call evaluation.</div></li><li><div>
Assists with SOP creating, revision and review.</div></li><li><div>
Attends and presents in department quality meetings, providing input on problem identification and resolution and continuous quality improvement.</div></li><li><div>
May assist with developing and writing quality forms.</div></li></ul><p><b>
Knowledge / Skills / Abilities</b></p><ul><li><div>
Demonstrated clinical competence in defined areas and department standards.</div></li><li><div>
Demonstrated interpersonal skills and the ability to speak effectively before groups and/or teach classes.</div></li><li><div>
Demonstrated proficiency in relevant software applications.</div></li><li><div>
Ability to teach and support the instruction of the organization's electronic medical records and other clinical computer programs.</div></li><li><div>
Ability to provide care appropriate to the population served.</div></li><li><div>
Excellent customer service skills.</div></li><li><div>
Excellent written and verbal communication skills.</div></li><li><div>
Demonstrated analytical skills with attention to detail.</div></li><li><div>
Demonstrated time management skills.</div></li><li><div>
Knowledge of scheduling, messaging, operator, and/or clinical call flows.</div></li></ul><p><b>
Qualifications</b></p><p><b>
Qualifications</b> <b>Required</b></p><ul><li>
Two years clinical nursing experience.</li></ul><p><b>
Licenses Required</b></p><ul><li><div>
Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah.</div></li><li><div>
Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.</div></li></ul><ul><li><i>Additional license requirements as determined by the hiring department.</i></li></ul><p><b>
Qualifications (Preferred)</b></p><p><b>
Preferred</b></p><ul><li><div>
Bachelor's degree in nursing, education, or related field.</div></li><li><div>
One year of directly related experience in an area of specialty is preferred.</div></li><li><div>
Some positions may require additional certifications such as Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), or Neonatal Resuscitation Program (NRP) within one year of hire.</div></li></ul><p><b>
Working Conditions and Physical Demands</b></p><p><i>
Employee must be able to meet the following requirements with or without an accommodation.</i></p><ul><li>
This position involves intensive work that may exert up to 100 pounds and may consistently require lifting, carrying, pushing, pulling or otherwise moving objects, such as medical equipment, or patients while providing medical care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients.</li></ul><p><b>
Physical Requirements</b></p><p>
Listening, Speaking</p><p>
Multi-lingual Candidates Welcomed</p><p><b><i>
To inquire about this posting, email: careers@hsc.utah.edu</i></b></p><p><b>
EEO Statement</b></p><p><i>
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.</i></p><p><i>
All qualified individuals are encouraged to apply. Veterans&rsquo; preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.</i></p><p><i>
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.</i></p><p><i>
 for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: </i><i>www.utah.edu/nondiscrimination/</i><br>
<i>Online reports may be submitted at </i><i>oeo.utah.edu/</i></p><div></div><div><i><br>
The University is a participating employer with Utah Retirement Systems (&ldquo;URS&rdquo;). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS&rsquo; post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.</i></div><p><i>
This position may require the successful completion of a criminal background check and/or drug screen.</i></p><p><b><i>
Requisition Number</i></b><i> </i><i>78273</i><br>
<b><i>Reg/Temp</i></b><i> </i><i>Regular</i><br>
<b><i>Employment Type</i></b><i> </i><i>Full-Time</i><br>
<b><i>Shift</i></b><i> </i><i>Variable</i><br>
<b><i>Work Schedule</i></b><i> </i><i>Hours of operation M-SA 7a-9p/SU 8a-9p</i><br>
<b><i>Location Name</i></b><i> </i><i>Care Navigation</i><br>
<b><i>Workplace Set Up</i></b><i> </i><i>On-site</i><br>
<b><i>City</i></b><i> </i><i>South Jordan</i><br>
<b><i>State</i></b><i> </i><i>UT</i><br>
<b><i>Department</i></b><i> </i><i>UUH CST 35A Care Nav Nrsg Svcs</i><br>
<b><i>Category</i></b><i> </i><i>Nursing</i><br>
<b><i>Workplace Set Up</i></b><i> </i><i>On-site</i></p></div>

Clinical Quality Assurance Analyst

NTT DATA

<div>Duty and Tasks:<br>
<ul><li>Participate in client meetings to provide input on best practices and helping to provide solutions.</li><li>Participate and drive project work that needs to be done.</li><li>Work as Agency Lead for New Business Projects/transition to NTT Data</li><li>Research complex Agency commission/licensing issues and provide solutions</li><li>Respond to clients and other departments requests</li><li>Work as Trainer and resource for other agency team members with any changes or new business implementations</li><li>Work on special projects, including existing client changes as well as future acquisitions, overseeing and acting as liaison with other functions on assigned project</li><li>Work with Manager to develop needed Business Rules and Standard Operating Procedures as required by client</li></ul><br>
Required Qualifications:<br>
<ul><li>3 Years Finance and Accounting experience</li><li>3 years customer service experience working with insurance agents and/or policies.</li><li>2 years agent licensing/contracting or appointment experience</li><li>3 years Microsoft Excel Experience</li></ul><br>
Role Responsibilities:<br>
<ul><li>Deep understanding end to end Licensing and Commission process.</li><li>Familiarity writing/implementing team procedures</li><li>Demonstrate client interaction skill.</li><li>Be able to understand and drive the project work</li><li>Ability to analyze reasons behind incomplete transactions.</li><li>Understands process interdependencies.</li><li>Possesses deep domain knowledge in F&amp;A domain.</li><li>Allocates and delegates takes amongst employees</li><li>Provides operational support to employees on all phases of financial transaction processing</li><li>Interacts with clients and internal departments to solve issues</li><li>Identifies and resolves issues around pending transactions</li><li>Performs quality audit on accounts</li><li>Individuals here have a well-rounded knowledge of the policies and procedures for their work area</li><li>The associates work may require discretion and independent judgment for non-routine matters, however, the primary focus of work activity is predominately routine</li><li>This individual may make policy recommendations to their managers and be an escalation point for less experienced team members</li></ul></div>

Transaction Quality Assurance Sr.Analyst

Golden Opportunities

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Sr Associate / Asst Manager - Quality Analyst - Noida
 <br/>
 <br/>
 We are seeking an experienced Quality Analyst to join our team in Noida. The ideal candidate will have a strong background in Quality Assurance, Quality Analysis, and Customer experience. The successful candidate will be responsible for ensuring the highest standards of quality in our Contact Centre Operations and will play a vital role in driving business growth and excellence.
 <br/>
 <br/>
 Location
 <br/>
 <br/>
 Noida
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct call audits and quality checks to ensure adherence to quality standards
  </li>
  <li>
   Analyze call centre metrics and create reports to identify areas for improvement
  </li>
  <li>
   Develop and implement quality improvement plans to drive business excellence
  </li>
  <li>
   Collaborate with the team to ensure seamless day-to-day operations
  </li>
  <li>
   Identify trends and patterns in customer interactions to inform business decisions
  </li>
  <li>
   Develop and lead training programs to enhance customer experience
  </li>
  <li>
   Work closely with the management team to align quality objectives with business goals
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 to 15 years of experience in Quality Analyst
  </li>
  <li>
   Proven track record of delivering quality improvement initiatives
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Excellent communication and leadership skills
  </li>
  <li>
   High level of expertise in 7Qc tools for Quality Assurance and Quality Analysis
  </li>
  <li>
   Experience with call centre metrics and reporting
  </li>
  <li>
   Strong understanding of customer experience and its impact on business
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills Required
  <br/>
  <br/>
 </strong>
 RoleSr Associate/ Asst Manager - Quality Analyst - Noida
 <br/>
 <br/>
 Industry TypeITES/BPO/KPO
 <br/>
 <br/>
 Functional Area
 <br/>
 <br/>
 Required Education Bachelor Degree
 <br/>
 <br/>
 Employment TypeFull Time, Permanent
 <br/>
 <br/>
 Key Skills
 <br/>
 <br/>
 <ul>
  <li>
   CALL AUDIT
  </li>
  <li>
   QUALITY CHECK
  </li>
  <li>
   CALL CENTER METRICS
  </li>
  <li>
   QUALITY ASSURANCE
  </li>
  <li>
   QUALITY ANALYST
  </li>
  <li>
   QUALITY ANALYST - CONTACT CENTER OPERATIONS
  </li>
  <li>
   QUALITY ANALYST
  </li>
  <li>
   CUSTOMER EXPERIENCE
  </li>
  <li>
   REPORTING
   <br/>
   <br/>
  </li>
 </ul>
 Other Information
 <br/>
 <br/>
 Job CodeGO/JC/1010/2025
 <br/>
 <br/>
 Recruiter NameSubashini
</div>


Sr Associate/ Asst Manager - Quality Analyst - Noida - GO/JC/1010/2025

Search 10000+ Quality assurance analyst jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 quality assurance analyst jobs NEAR_ME

QUALITY ASSURANCE ANALYST 1 OR 2

Quality Assurance Analyst

Quality Assurance Analyst

Quality Assurance Analyst (QA-Female)

Clinical Quality Assurance Analyst

Transaction Quality Assurance Sr.Analyst

Sr Associate/ Asst Manager - Quality Analyst - Noida - GO/JC/1010/2025